Re: [rt-users] Using 2 mail address for all ques
Hi Trevor, thank you for the reply, that is great! but as per http://kb.mit.edu/confluence/pages/viewpage.action?pageId=151106427 RT users the mail address in a particular way to sort the correspondence and comments, does this works in your case? I am using fetchmail to retrieve mail, do I need to change the mail client? Can you direct me to an document to get this going? I am sorry if this sounds out of the way, what are the precautions that I need to change the current set-up? Thanks and Best Regards On Mon, 28/12/15, Trev <tre...@onepost.net> wrote: Subject: Re: [rt-users] Using 2 mail address for all ques To: "Asanka Gunasekera" <asanka_gunasek...@yahoo.co.uk> Cc: "RT-List" <rt-users@lists.bestpractical.com> Date: Monday, 28 December, 2015, 19:31 You can use a shared rt-correspondance@ and rt-comment@ address. RT will use the ticket # when reading to modify the ticket accordingly. I have about 30 or so queues, and I use common rt-correspondance@ and rt-comments@ as you are asking about, without issue. Trev On Mon, Dec 28, 2015 at 6:42 AM, Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk> wrote: Hi just wondering whether it is possible to use just 2 email addresses for all the queues. Once for correspondence and another for comment. In my RT implementation I have about 25 queus and each queue needs minimum of 1 dedicated mail account. If above is possible please let me know guide hot to achieve this! Thanks and Regards
[rt-users] Using 2 mail address for all ques
Hi just wondering whether it is possible to use just 2 email addresses for all the queues. Once for correspondence and another for comment. In my RT implementation I have about 25 queus and each queue needs minimum of 1 dedicated mail account. If above is possible please let me know guide hot to achieve this! Thanks and Regards
Re: [rt-users] RT creates CLOSE_WAITS
Hi Bill, thank you for the reply and I was at a conner and was scratching my head about. Thanks to you I have something to work with Thanks and Best Regards Asanka On Sat, 31/10/15, Bill Cole <rtusers-20090...@billmail.scconsult.com> wrote: Subject: Re: [rt-users] RT creates CLOSE_WAITS To: rt-users@lists.bestpractical.com Date: Saturday, 31 October, 2015, 3:34 On 30 Oct 2015, at 3:48, Asanka Gunasekera wrote: > Hi thank you for the reply, I am using mod_perl > 2.0.9 I suggest switching to mod_fastcgi or mod_fcgid as a first step. I use mod_fastcgi because my RT instances all have long legacies, but on a newly-built system mod_fcgid is probably a better choice because it is still being maintained. I don't suggest that because I know of a specific problem in the current RT & mod_perl, but because 3 times over many years & RT versions I've tried to stand up fresh RT instances using mod_perl (because it should in principle be more efficient) and every time I've retreated to FastCGI after running into some problem I couldn't figure out and which simply didn't happen with FastCGI. I know a lot of people run RT with mod_perl so it CAN be done, but when it doesn't work the diagnostic process is daunting. If there's some reason you really want to stick with mod_perl, you should investigate troubleshooting tactics for mod_perl, which include a way to load it with a Perl debugger.
Re: [rt-users] RT creates CLOSE_WAITS
Hi thank you for the reply, I am using mod_perl 2.0.9 Best Regards On Thu, 29/10/15, Bill Cole <rtusers-20090...@billmail.scconsult.com> wrote: Subject: Re: [rt-users] RT creates CLOSE_WAITS To: rt-users@lists.bestpractical.com Date: Thursday, 29 October, 2015, 2:05 On 28 Oct 2015, at 4:07, Asanka Gunasekera wrote: > Hi all I have been struggling with this CLOSE_WAITS. > > I have an Request Tracker installed on CEntOS 6.7 (64 bit) RT > rt-4.2.12 and Apache httpd-2.2.31. I can log in and all, but after a > while I am seeing CLOSE_WAIT socket are created for each selection > that I make on the dashboard. Eventually the system goes unresponsive. > > root@iplrt logs]# netstat -nalp | grep -i wait > tcp 1 0 192.168.11.254:80 192.168.11.118:57076 CLOSE_WAIT 3176/httpd > tcp 1 0 192.168.11.254:80 192.168.11.118:57083 CLOSE_WAIT 3177/httpd > tcp 1 0 192.168.11.254:80 192.168.11.118:57082 CLOSE_WAIT 3185/httpd > tcp 1 0 192.168.11.254:80 192.168.11.118:57084 CLOSE_WAIT 3365/httpd > [root@iplrt logs]# > > I don't see any errors in the logs! I have downgraded both RT and > Apache with no luck and I am STUCK no ware to goo > > Can some one tell me how to go about diagnosing this What interface are you using to run RT via Apache? (Possible answers: mod_fastcgi, mod_fcgid, mod_perl 1.x, mod_perl 2.x) That is important because a CLOSE_WAIT state indicates that the OS is waiting on a local process (in this case multiple Apache httpd processes) to recognize that the socket has been closed on the other end and call close() itself. The Apache core doesn't have that problem much, so the issue is most likely lurking in whatever module is loaded into the httpd process to handle running RT proper. (my bet is that you're running a slightly broken mod_perl, but I'm biased by bad experiences...)
[rt-users] RT creates CLOSE_WAITS
Hi all I have been struggling with this CLOSE_WAITS. I have an Request Tracker installed on CEntOS 6.7 (64 bit) RT rt-4.2.12 and Apache httpd-2.2.31. I can log in and all, but after a while I am seeing CLOSE_WAIT socket are created for each selection that I make on the dashboard. Eventually the system goes unresponsive. root@iplrt logs]# netstat -nalp | grep -i wait tcp 1 0 192.168.11.254:80 192.168.11.118:57076 CLOSE_WAIT 3176/httpd tcp 1 0 192.168.11.254:80 192.168.11.118:57083 CLOSE_WAIT 3177/httpd tcp 1 0 192.168.11.254:80 192.168.11.118:57082 CLOSE_WAIT 3185/httpd tcp 1 0 192.168.11.254:80 192.168.11.118:57084 CLOSE_WAIT 3365/httpd [root@iplrt logs]# I don't see any errors in the logs! I have downgraded both RT and Apache with no luck and I am STUCK no ware to goo Can some one tell me how to go about diagnosing this Thanks and Regards
Re: [rt-users] Installing GD components
Hi Kobus, how do I enable detailed loggin, below is what I did but it still gives only succesfull logins Set($LogToSyslog, ''); Set($LogToFile, 'debug'); Set($LogDir, '/var/log/rt'); Set($LogToFileNamed , "rt.log"); Thanks and Regards Asanka On Tue, 20/10/15, Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk> wrote: Subject: Re: [rt-users] Installing GD components To: "Kobus Bensch" <kobus.ben...@trustpayglobal.com> Date: Tuesday, 20 October, 2015, 17:38 I dont see any errors or warnings Kobus, any how let me increas the loging level and see. Thanks and best Reagrds Asanka Hope you dont mind if I to update if needed help on this On Tue, 20/10/15, Kobus Bensch <kobus.ben...@trustpayglobal.com> wrote: Subject: Re: [rt-users] Installing GD components To: "Asanka Gunasekera" <asanka_gunasek...@yahoo.co.uk> Date: Tuesday, 20 October, 2015, 17:27 Not sure about the close_wait. That has to be serverside. Whats in your logs? On 20/10/2015 12:06, Asanka Gunasekera wrote: Hi Kobus, thank you for the reply, understood :). Any idea about the open sockets having status close_wait (meaning server side is holding the socket open when the client has already send a close) Thanks and Regards Asanka On Tue, 20/10/15, Kobus Bensch <kobus.ben...@trustpayglobal.com> wrote: Subject: Re: [rt-users] Installing GD components To: "Asanka Gunasekera" <asanka_gunasek...@yahoo.co.uk> Date: Tuesday, 20 October, 2015, 16:51 The GD stuff is used for graph creation and displays. So if you not fussed then thats fine. As for the queues. My understanding is that each queu need its own set of email addresses as that is how it gets into that queue unless you move tickets to that queue manually, but all correspondence will go into the first queue found that the email address is attached to. Usually your default queue. Kobus On 20/10/2015 11:48, Asanka Gunasekera wrote: Hi Kobus, with below update I was able to get things install but I am not suer what would be the impact on RT of skipping DG test. Any how now I can log in and all but faced with below obstetrical 1. I can log in and all, but after a while I am seeing CLOSE_WAIT socket is created for each selection that I make on the dashboard. Eventually the system goes unresponsive. root@iplrt logs]# netstat -nalp | grep -i wait tcp 1 0 192.168.11.254:80 192.168.11.118:57076 CLOSE_WAIT 3176/httpd tcp 1 0 192.168.11.254:80 192.168.11.118:57083 CLOSE_WAIT 3177/httpd tcp 1 0 192.168.11.254:80 192.168.11.118:57082 CLOSE_WAIT 3185/httpd tcp 1 0 192.168.11.254:80 192.168.11.118:57084 CLOSE_WAIT 3365/httpd [root@iplrt logs]# 2. Do I need to have separate mail accounts for each queue that I make. Lets say I have 10 queues and the way I can see with fetch mail you have to have 10 emails address minimum. Is there a way to use just 2 address for all queues one for correspondence and one for communications Thanks and Regards Asanka ---- On Tue, 20/10/15, Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk> wrote: Subject: Re: [rt-users] Installing GD components To: "Kobus Bensch" <kobus.ben...@trustpayglobal.com> Date: Tuesday, 20 October, 2015, 10:34 Hi Kobus, I tried installing it manually (GD) but when I ran ./Build test it was failing one test Failed test 'image comparison test 7' since in GD readme it said this is optional I just went and install and now I can do mak on RT, what would be the ill effect doing above and what is the function to RT Thanks and Regards Asanka On Tue, 20/10/15, Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk> wrote: Subject: Re: [rt-users] Installing GD components To: "Kobus Bensch" <kobus.ben...@trustpayglobal.com> Date: Tuesday, 20 October, 2015, 10:03 Hi Kobus, please find below the out put of the command root@iplrt ~]# yum list installed | grep gd eggdbus.x86_64 0.6-3.el6 @anaconda-CentOS-201508042137.x86_64/6.7
Re: [rt-users] Installing GD components
Hi Kobus, I have got bit further with this new installation but the original issue is still there SOME DEPENDENCIES WERE MISSING. GD missing dependencies: GD ...MISSING GD::Text ...MISSING GD::Graph >= 1.47 ...MISSING I tried installing GD manually but it is giving me Checking for stray libgd header files...none found. though when I do locate on libgd.so I get below /usr/lib64/libgd.so /usr/lib64/libgd.so.2 /usr/lib64/libgd.so.2.0.0 Do I need to do anything to the perl or env Thanks and Regards Asanka On Thu, 15/10/15, Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk> wrote: Subject: Re: [rt-users] Installing GD components To: rt-users@lists.bestpractical.com, "Kobus Bensch" <kobus.ben...@trustpayglobal.com> Date: Thursday, 15 October, 2015, 17:30 Hi Kobus, I am sorry for the long silence I have reinstalled the server with CentOs 6.7 and found below infor doing a locate /usr/lib/jvm/java-1.6.0-openjdk-1.6.0.36.x86_64/jre/lib/amd64/libjpeg.so /usr/lib64/libjpeg.so /usr/lib64/libjpeg.so.62 /usr/lib64/libjpeg.so.62.0.0 but the compilation stops at the same point SOME DEPENDENCIES WERE MISSING. GD missing dependencies: GD::Graph >= 1.47 ...MISSING GD::Text ...MISSING GD ...MISSING CORE missing dependencies: XML::RSS >= 1.05 ...MISSING HTML::FormatText::WithLinks >= 0.14 ...MISSING HTML::FormatText::WithLinks::AndTables ...MISSING GRAPHVIZ missing dependencies: GraphViz ...MISSING Perl library path for /usr/local/bin/perl: /usr/local/lib/perl5/site_perl/5.22.0/x86_64-linux /usr/local/lib/perl5/site_perl/5.22.0 /usr/local/lib/perl5/5.22.0/x86_64-linux /usr/local/lib/perl5/5.22.0 . make: *** [testdeps] Error 1 It looks there is something wrong with the combination or what I am doing :( Thanks and Regards Asanka On Tue, 22/9/15, Kobus Bensch <kobus.ben...@trustpayglobal.com> wrote: Subject: Re: [rt-users] Installing GD components To: "Asanka Gunasekera" <asanka_gunasek...@yahoo.co.uk>, rt-users@lists.bestpractical.com Date: Tuesday, 22 September, 2015, 17:02 Running this command does not mean it is installed. It just tells you which packages provides the libjpeg.so Does the lib actually exist in /usr/lib/libjpeg.so or /usr/lib64/libjpeg.so On 22/09/2015 11:50, Asanka Gunasekera wrote: yum whatprovides "*/libjpeg.so" -- Kobus Bensch Trustpay Global LTD email signature Kobus Bensch Senior Systems Administrator Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD DDI: 0207 871 3958 Tel: 0207 871 3890 Email: kobus.ben...@trustpayglobal.com Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom.For further details please visit our website at www.trustpayglobal.com.The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message.
Re: [rt-users] Installing GD components
Hi Kobus, please see below, the rpm that was installed using yum is perl-GD-2.44-3.el6.x86_64 but cpan is looking for 1.18 cpan[16]> install GD::Graph Running install for module 'GD::Graph' Checksum for /root/.cpan/sources/authors/id/R/RU/RUZ/GDGraph-1.49.tar.gz ok Configuring R/RU/RUZ/GDGraph-1.49.tar.gz with Makefile.PL Checking if your kit is complete... Looks good Warning: prerequisite GD 1.18 not found. Do I have to downgrade or is there a way to use what is installed Thanks and Regards Asanka On Fri, 16/10/15, Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk> wrote: Subject: Re: [rt-users] Installing GD components To: rt-users@lists.bestpractical.com, "Kobus Bensch" <kobus.ben...@trustpayglobal.com> Date: Friday, 16 October, 2015, 18:56 Hi Kobus, I have got bit further with this new installation but the original issue is still there SOME DEPENDENCIES WERE MISSING. GD missing dependencies: GD ...MISSING GD::Text ...MISSING GD::Graph >= 1.47 ...MISSING I tried installing GD manually but it is giving me Checking for stray libgd header files...none found. though when I do locate on libgd.so I get below /usr/lib64/libgd.so /usr/lib64/libgd.so.2 /usr/lib64/libgd.so.2.0.0 Do I need to do anything to the perl or env Thanks and Regards Asanka ---- On Thu, 15/10/15, Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk> wrote: Subject: Re: [rt-users] Installing GD components To: rt-users@lists.bestpractical.com, "Kobus Bensch" <kobus.ben...@trustpayglobal.com> Date: Thursday, 15 October, 2015, 17:30 Hi Kobus, I am sorry for the long silence I have reinstalled the server with CentOs 6.7 and found below infor doing a locate /usr/lib/jvm/java-1.6.0-openjdk-1.6.0.36.x86_64/jre/lib/amd64/libjpeg.so /usr/lib64/libjpeg.so /usr/lib64/libjpeg.so.62 /usr/lib64/libjpeg.so.62.0.0 but the compilation stops at the same point SOME DEPENDENCIES WERE MISSING. GD missing dependencies: GD::Graph >= 1.47 ...MISSING GD::Text ...MISSING GD ...MISSING CORE missing dependencies: XML::RSS >= 1.05 ...MISSING HTML::FormatText::WithLinks >= 0.14 ...MISSING HTML::FormatText::WithLinks::AndTables ...MISSING GRAPHVIZ missing dependencies: GraphViz ...MISSING Perl library path for /usr/local/bin/perl: /usr/local/lib/perl5/site_perl/5.22.0/x86_64-linux /usr/local/lib/perl5/site_perl/5.22.0 /usr/local/lib/perl5/5.22.0/x86_64-linux /usr/local/lib/perl5/5.22.0 . make: *** [testdeps] Error 1 It looks there is something wrong with the combination or what I am doing :( Thanks and Regards Asanka On Tue, 22/9/15, Kobus Bensch <kobus.ben...@trustpayglobal.com> wrote: Subject: Re: [rt-users] Installing GD components To: "Asanka Gunasekera" <asanka_gunasek...@yahoo.co.uk>, rt-users@lists.bestpractical.com Date: Tuesday, 22 September, 2015, 17:02 Running this command does not mean it is installed. It just tells you which packages provides the libjpeg.so Does the lib actually exist in /usr/lib/libjpeg.so or /usr/lib64/libjpeg.so On 22/09/2015 11:50, Asanka Gunasekera wrote: yum whatprovides "*/libjpeg.so" -- Kobus Bensch Trustpay Global LTD email signature Kobus Bensch Senior Systems Administrator Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD DDI: 0207 871 3958 Tel: 0207 871 3890 Email: kobus.ben...@trustpayglobal.com Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom.For further details please visit our website at www.trustpayglobal.com.The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email fro
Re: [rt-users] Installing GD components
Hi Kobus, I am sorry for the long silence
I have reinstalled the server with CentOs 6.7 and found below infor doing a
locate
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.36.x86_64/jre/lib/amd64/libjpeg.so
/usr/lib64/libjpeg.so
/usr/lib64/libjpeg.so.62
/usr/lib64/libjpeg.so.62.0.0
but the compilation stops at the same point
SOME DEPENDENCIES WERE MISSING.
GD missing dependencies:
GD::Graph >= 1.47 ...MISSING
GD::Text ...MISSING
GD ...MISSING
CORE missing dependencies:
XML::RSS >= 1.05 ...MISSING
HTML::FormatText::WithLinks >= 0.14 ...MISSING
HTML::FormatText::WithLinks::AndTables ...MISSING
GRAPHVIZ missing dependencies:
GraphViz ...MISSING
Perl library path for /usr/local/bin/perl:
/usr/local/lib/perl5/site_perl/5.22.0/x86_64-linux
/usr/local/lib/perl5/site_perl/5.22.0
/usr/local/lib/perl5/5.22.0/x86_64-linux
/usr/local/lib/perl5/5.22.0
.
make: *** [testdeps] Error 1
It looks there is something wrong with the combination or what I am doing :(
Thanks and Regards
Asanka
On Tue, 22/9/15, Kobus Bensch <kobus.ben...@trustpayglobal.com> wrote:
Subject: Re: [rt-users] Installing GD components
To: "Asanka Gunasekera" <asanka_gunasek...@yahoo.co.uk>,
rt-users@lists.bestpractical.com
Date: Tuesday, 22 September, 2015, 17:02
Running this command does not mean it is installed. It
just tells
you which packages provides the libjpeg.so
Does the lib actually exist in
/usr/lib/libjpeg.so or /usr/lib64/libjpeg.so
On 22/09/2015
11:50, Asanka Gunasekera
wrote:
yum whatprovides "*/libjpeg.so"
--
Kobus Bensch Trustpay Global LTD email
signature
Kobus Bensch
Senior Systems Administrator
Address: 22 & 24 | Frederick Sanger Road |
Guildford | Surrey
| GU2 7YD
DDI: 0207 871 3958
Tel: 0207 871 3890
Email: kobus.ben...@trustpayglobal.com
Trustpay Global Limited is an
authorised Electronic Money Institution regulated by the
Financial Conduct Authority registration number 900043.
Company No 07427913 Registered in England and Wales with
registered address 130 Wood Street, London, EC2V 6DL, United
Kingdom.For further details please visit our
website at www.trustpayglobal.com.The information in this email and
any attachments are confidential and remain the property of
Trustpay Global Ltd unless agreed by contract. It is
intended solely for the person to whom or the entity to
which it is addressed. If you are not the intended recipient
you may not use, disclose, copy, distribute, print or rely
on the content of this email or its attachments. If this
email has been received by you in error please advise the
sender and delete the email from your system. Trustpay
Global Ltd does not accept any liability for any personal
view expressed in this message.
Re: [rt-users] Installing GD components
Hi Kobus, this is installed :(
[root@rt install]# yum whatprovides "*/libjpeg.so"
Loaded plugins: fastestmirror, refresh-packagekit, security
Loading mirror speeds from cached hostfile
* base: centos.excellmedia.net
* epel: kartolo.sby.datautama.net.id
* extras: centos.excellmedia.net
* updates: centos.excellmedia.net
libjpeg-turbo-devel-1.2.1-3.el6_5.i686 : Headers for the libjpeg-turbo library
Repo: base
Matched from:
Filename: /usr/lib/libjpeg.so
1:java-1.6.0-openjdk-1.6.0.35-1.13.7.1.el6_6.x86_64 : OpenJDK Runtime
Environment
Repo: base
Matched from:
Filename:
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.35.x86_64/jre/lib/amd64/libjpeg.so
libjpeg-turbo-devel-1.2.1-3.el6_5.x86_64 : Headers for the libjpeg-turbo library
Repo: base
Matched from:
Filename: /usr/lib64/libjpeg.so
1:java-1.6.0-openjdk-1.6.0.36-1.13.8.1.el6_7.x86_64 : OpenJDK Runtime
Environment
Repo: updates
Matched from:
Filename:
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.36.x86_64/jre/lib/amd64/libjpeg.so
libjpeg-turbo-devel-1.2.1-3.el6_5.x86_64 : Headers for the libjpeg-turbo library
Repo: installed
Matched from:
Filename: /usr/lib64/libjpeg.so
1:java-1.6.0-openjdk-1.6.0.36-1.13.8.1.el6_7.x86_64 : OpenJDK Runtime
Environment
Repo: installed
Matched from:
Filename:
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.36.x86_64/jre/lib/amd64/libjpeg.so
Thanks and Regards
On Tue, 22/9/15, Kobus Bensch <kobus.ben...@trustpayglobal.com> wrote:
Subject: Re: [rt-users] Installing GD components
To: rt-users@lists.bestpractical.com
Date: Tuesday, 22 September, 2015, 15:06
This is the problem
# Error: Can't load
'/root/.cpan/build/GD-2.56-1_9WTm/t/../blib/arch/auto/GD/GD.so'
for module GD: libjpeg.so.9: cannot open shared object file:
No such file or directory at
/usr/local/lib/perl5/5.22.0/x86_64-linux/DynaLoader.pm line
193.
Particularly libjpeg.so.9: cannot open shared object file
When I do sudo yum whatprovides "*/libjpeg.so" on
centos6 I get a few options. If it was me, I would install
libjpeg-turbo-devel-1.2.1-3.el6_5.x86_64 via yum, but this
is also with the information I have at hand. Please proceed
carefully.
libjpeg-turbo-devel-1.2.1-3.el6_5.i686 : Headers for the
libjpeg-turbo library
Repo: base
Matched from:
Filename: /usr/lib/libjpeg.so
1:java-1.6.0-openjdk-1.6.0.35-1.13.7.1.el6_6.x86_64 :
OpenJDK Runtime Environment
Repo: base
Matched from:
Filename:
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.35.x86_64/jre/lib/amd64/libjpeg.so
libjpeg-turbo-devel-1.2.1-3.el6_5.x86_64 : Headers for the
libjpeg-turbo library
Repo: base
Matched from:
Filename: /usr/lib64/libjpeg.so
1:java-1.6.0-openjdk-1.6.0.36-1.13.8.1.el6_7.x86_64 :
OpenJDK Runtime Environment
Repo: updates
Matched from:
Filename:
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.36.x86_64/jre/lib/amd64/libjpeg.so
1:java-1.6.0-openjdk-1.6.0.35-1.13.7.1.el6_6.x86_64 :
OpenJDK Runtime Environment
Repo: installed
Matched from:
Filename:
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.35.x86_64/jre/lib/amd64/libjpeg.so
On 21/09/2015 16:44,
Asanka Gunasekera
wrote:
Hi Kobus below is the output
[root@rt rt-4.2.12]# perl -MCPAN -e'install
"GD"'
Reading '/root/.cpan/Metadata'
Database was generated on Mon, 21 Sep 2015 03:53:40 GMT
Running install for module 'GD'
Checksum for
/root/.cpan/sources/authors/id/L/LD/LDS/GD-2.56.tar.gz ok
Configuring L/LD/LDS/GD-2.56.tar.gz with Build.PL
Configuring for libgd version 2.0.34.
Checking for stray libgd header files...none found.
Included Features: GD_XPM GD_JPEG GD_FONTCONFIG GD_FREETYPE
GD_PNG GD_GIF GD_GIFANIM GD_OPENPOLYGON GD_UNCLOSEDPOLY
GD_ANIMGIF GD_FTCIRCLE VERSION_33
GD library used from: /usr
Created MYMETA.yml and MYMETA.json
Creating new 'Build' script for 'GD' version
'2.56'
LDS/GD-2.56.tar.gz
/usr/local/bin/perl Build.PL -- OK
Running Build for L/LD/LDS/GD-2.56.tar.gz
Building GD
Extracting Image.pm (with variable substitutions)
cc -I/usr/include
-I/usr/local/lib/perl5/5.22.0/x86_64-linux/CORE
-DVERSION="2.56" -DXS_VERSION="2.56"
-fPIC -DHAVE_JPEG -DHAVE_FT -DHAVE_XPM -DHAVE_GIF -DHAVE_PNG
-DHAVE_ANIMGIF -DVERSION_33 -DHAVE_UNCLOSEDPOLY
-DHAVE_FONTCONFIG -DHAVE_FTCIRCLE -c -fPIC -fwrapv
-fno-strict-aliasing -pipe -fstack-protector
-I/usr/local/include -D_LARGEFILE_SOURCE
-D_FILE_OFFSET_BITS=64 -D_FORTIFY_SOURCE=2 -fPIC -fPIC -fPIC
-O2 -o lib/GD.o lib/GD.c
ExtUtils::Mkbootstrap::Mkbootstrap('blib/arch/auto/GD/GD.bs')
cc -shared -O2 -L/usr/local/lib -fstack-protector -o
blib/arch/auto/GD/GD.so lib/GD.o -L/usr/lib64 -L/usr/lib64
-L/usr/lib64 -L/usr/lib64 -lXpm -lX11 -ljpeg -lfontconfig
-lfreetype -lpng12 -lz -lm -lgd
LDS/GD-2.56.tar.gz
Re: [rt-users] Installing GD components
Hi Kobus, I can see GD.so under /usr/lib64/perl5/auto/GD/GD.so after using yum to install the GD module. Why is compiler unable to file this GD.so? And compiler only look in to the directories Perl library path for /usr/local/bin/perl: /usr/local/lib/perl5/site_perl/5.22.0/x86_64-linux /usr/local/lib/perl5/site_perl/5.22.0 /usr/local/lib/perl5/5.22.0/x86_64-linux /usr/local/lib/perl5/5.22.0 Do I need to link or do some sort of registration Thanks and Regards On Mon, 21/9/15, Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk> wrote: Subject: Re: [rt-users] Installing GD components To: rt-users@lists.bestpractical.com, "Kobus Bensch" <kobus.ben...@trustpayglobal.com> Date: Monday, 21 September, 2015, 17:03 Hi Kobus, thanks for the reply I have installed some packages regarding to gd-devel, zlib.x86_64, zlib, freetype.x86_64, libgd and gdlib-config and below is the full output [root@rt rt-4.2.12]# make testdeps /usr/local/bin/perl ./sbin/rt-test-dependencies --verbose --with-Oracle --with-fastcgi perl: >=5.10.1(5.22.0) ...found users: rt group (apache) ...found bin owner (root) ...found libs owner (root) ...found libs group (bin) ...found web owner (apache) ...found web group (apache) ...found CLI dependencies: HTTP::Request::Common ...found Text::ParseWords ...found LWP ...found Term::ReadLine ...found Getopt::Long >= 2.24 ...found Term::ReadKey ...found CORE dependencies: CGI >= 4 ...found HTML::Quoted ...found Log::Dispatch >= 2.30 ...found DateTime::Format::Natural >= 0.67 ...found Digest::base ...found File::Spec >= 0.8 ...found Email::Address::List >= 0.02 ...found Plack::Handler::Starlet ...found DBI >= 1.37 ...found Text::WikiFormat >= 0.76 ...found MIME::Entity >= 5.504 ...found Devel::GlobalDestruction ...found Digest::SHA ...found Regexp::Common ...found Text::Wrapper ...found Date::Extract >= 0.02 ...found Class::Accessor::Fast ...found LWP::Simple ...found HTML::RewriteAttributes >= 0.05 ...found Locale::Maketext >= 1.06 ...found Errno ...found Symbol::Global::Name >= 0.05 ...found Storable >= 2.08 ...found File::Glob ...found File::Temp >= 0.19 ...found Text::Password::Pronounceable ...found DBIx::SearchBuilder >= 1.65 ...found Net::CIDR ...found HTML::Mason >= 1.43 ...found Scalar::Util ...found Mail::Mailer >= 1.57 ...found DateTime::Locale >= 0.40 ...found Devel::StackTrace >= 1.19 ...found Crypt::Eksblowfish ...found CSS::Squish >= 0.06 ...found IPC::Run3 ...found Digest::MD5 >= 2.27 ...found Data::GUID ...found Sys::Syslog >= 0.16 ...found CGI::Emulate::PSGI ...found Regexp::IPv6 ...found CGI::PSGI >= 0.12 ...found UNIVERSAL::require ...found Module::Versions::Report >= 1.05 ...found HTTP::Message >= 6.0 ...found Apache::Session >= 1.53 ...found HTML::Scrubber >= 0.08 ...found Mail::Header >= 2.12 ...found Text::Template >= 1.44 ...found CGI::Cookie >= 1.20 ...found Locale::Maketext::Fuzzy >= 0.11 ...found Plack >= 1.0002 ...found Time::HiRes ...found HTML::FormatText::WithLinks >= 0.14 ...found HTML::FormatText::WithLinks::AndTables ...found HTML::Mason::PSGIHandler >= 0.52 ...found Email::Address >= 1.897 ...found Tree::Simple >= 1.04 ...found List::MoreUtils ...found HTML::Entities ...found File::ShareDir ...found Locale::Maketext::Lexicon >= 0.32 ...found DateTime >= 0.44 ...found Role::Basic >= 0.12 ...found Time::ParseDate ...found Regexp::Common::net::CIDR ...found Encode >= 2.64 ...found Date::Manip ...found Module::Refresh >= 0.03 ...found JSON ...found Text::Quoted >= 2.07 ...found XML::RSS >= 1.05 ...found DASHBOARDS dependencies: URI::QueryParam ...found MIME::Types ...found URI >= 1.59 ...found FASTCGI dependencies: FCGI::ProcManager ...found FCGI >= 0.74 ...found GD dependencies: GD::Text ...MISSING GD::Graph >= 1.47 ...MISSING GD ...MISSING GPG dependencies: File::Which ...found GnuPG::Interface ...found P
[rt-users] Installing GD components
Hi All, I am trying to install RT rt-4.2.12 on CentOS 6.5 (64 bit) configuration goes with out any issue but when I try to do a make testdeps it gives me below error SOME DEPENDENCIES WERE MISSING. GD missing dependencies: GD::Graph >= 1.47 ...MISSING GD ...MISSING GD::Text ...MISSING and when I try to install GD components I am getting below error, can some one tell me how to overcome this situation. I am doing below to install GD perl -MCPAN -e'install "GD"' Error est Summary Report --- t/GD.t (Wstat: 65280 Tests: 9 Failed: 9) Failed tests: 1-9 Non-zero exit status: 255 Parse errors: Bad plan. You planned 11 tests but ran 9. t/Polyline.t (Wstat: 512 Tests: 0 Failed: 0) Non-zero exit status: 2 Parse errors: Bad plan. You planned 1 tests but ran 0. Files=2, Tests=9, 0 wallclock secs ( 0.05 usr 0.05 sys + 0.12 cusr 0.06 csys = 0.28 CPU) Result: FAIL Failed 2/2 test programs. 9/9 subtests failed. LDS/GD-2.56.tar.gz ./Build test -- NOT OK //hint// to see the cpan-testers results for installing this module, try: reports LDS/GD-2.56.tar.gz How can I over come above situation? Can I by pass force installation? Will there be any issue? Thanks and Best Regards Asanka
Re: [rt-users] Installing GD components
. make: *** [testdeps] Error 1 [root@rt rt-4.2.12]# Thanks and Regards On Mon, 21/9/15, Kobus Bensch <kobus.ben...@trustpayglobal.com> wrote: Subject: Re: [rt-users] Installing GD components To: rt-users@lists.bestpractical.com Date: Monday, 21 September, 2015, 16:56 Paste some more error info. I had this error and the solution was in the detail. For me some GD system packages needed installing. On 21/09/2015 11:39, Asanka Gunasekera wrote: Hi All, I am trying to install RT rt-4.2.12 on CentOS 6.5 (64 bit) configuration goes with out any issue but when I try to do a make testdeps it gives me below error SOME DEPENDENCIES WERE MISSING. GD missing dependencies: GD::Graph >= 1.47 ...MISSING GD ...MISSING GD::Text ...MISSING and when I try to install GD components I am getting below error, can some one tell me how to overcome this situation. I am doing below to install GD perl -MCPAN -e'install "GD"' Error est Summary Report --- t/GD.t (Wstat: 65280 Tests: 9 Failed: 9) Failed tests: 1-9 Non-zero exit status: 255 Parse errors: Bad plan. You planned 11 tests but ran 9. t/Polyline.t (Wstat: 512 Tests: 0 Failed: 0) Non-zero exit status: 2 Parse errors: Bad plan. You planned 1 tests but ran 0. Files=2, Tests=9, 0 wallclock secs ( 0.05 usr 0.05 sys + 0.12 cusr 0.06 csys = 0.28 CPU) Result: FAIL Failed 2/2 test programs. 9/9 subtests failed. LDS/GD-2.56.tar.gz ./Build test -- NOT OK //hint// to see the cpan-testers results for installing this module, try: reports LDS/GD-2.56.tar.gz How can I over come above situation? Can I by pass force installation? Will there be any issue? Thanks and Best Regards Asanka -- Kobus Bensch Trustpay Global LTD email signature Kobus Bensch Senior Systems Administrator Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD DDI: 0207 871 3958 Tel: 0207 871 3890 Email: kobus.ben...@trustpayglobal.com Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom.For further details please visit our website at www.trustpayglobal.com.The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message.
Re: [rt-users] Installing GD components
Tm/blib/lib/GD/Polyline.pm line 45. BEGIN failed--compilation aborted at /root/.cpan/build/GD-2.56-1_9WTm/blib/lib/GD/Polyline.pm line 45. Compilation failed in require at t/Polyline.t line 10. BEGIN failed--compilation aborted at t/Polyline.t line 10. t/Polyline.t .. Dubious, test returned 2 (wstat 512, 0x200) Failed 1/1 subtests Test Summary Report --- t/GD.t (Wstat: 65280 Tests: 9 Failed: 9) Failed tests: 1-9 Non-zero exit status: 255 Parse errors: Bad plan. You planned 11 tests but ran 9. t/Polyline.t (Wstat: 512 Tests: 0 Failed: 0) Non-zero exit status: 2 Parse errors: Bad plan. You planned 1 tests but ran 0. Files=2, Tests=9, 0 wallclock secs ( 0.05 usr 0.04 sys + 0.14 cusr 0.04 csys = 0.27 CPU) Result: FAIL Failed 2/2 test programs. 9/9 subtests failed. LDS/GD-2.56.tar.gz ./Build test -- NOT OK //hint// to see the cpan-testers results for installing this module, try: reports LDS/GD-2.56.tar.gz [root@rt rt-4.2.12]# Thanks and Regards On Mon, 21/9/15, Kobus Bensch <kobus.ben...@trustpayglobal.com> wrote: Subject: Re: [rt-users] Installing GD components To: rt-users@lists.bestpractical.com Date: Monday, 21 September, 2015, 17:09 What happens when you try to install the module manually using CPAN? Whats the output from that? On 21/09/2015 12:03, Asanka Gunasekera wrote: Hi Kobus, thanks for the reply I have installed some packages regarding to gd-devel, zlib.x86_64, zlib, freetype.x86_64, libgd and gdlib-config and below is the full output [root@rt rt-4.2.12]# make testdeps /usr/local/bin/perl ./sbin/rt-test-dependencies --verbose --with-Oracle --with-fastcgi perl: >=5.10.1(5.22.0) ...found users: rt group (apache) ...found bin owner (root) ...found libs owner (root) ...found libs group (bin) ...found web owner (apache) ...found web group (apache) ...found CLI dependencies: HTTP::Request::Common ...found Text::ParseWords ...found LWP ...found Term::ReadLine ...found Getopt::Long >= 2.24 ...found Term::ReadKey ...found CORE dependencies: CGI >= 4 ...found HTML::Quoted ...found Log::Dispatch >= 2.30 ...found DateTime::Format::Natural >= 0.67 ...found Digest::base ...found File::Spec >= 0.8 ...found Email::Address::List >= 0.02 ...found Plack::Handler::Starlet ...found DBI >= 1.37 ...found Text::WikiFormat >= 0.76 ...found MIME::Entity >= 5.504 ...found Devel::GlobalDestruction ...found Digest::SHA ...found Regexp::Common ...found Text::Wrapper ...found Date::Extract >= 0.02 ...found Class::Accessor::Fast ...found LWP::Simple ...found HTML::RewriteAttributes >= 0.05 ...found Locale::Maketext >= 1.06 ...found Errno ...found Symbol::Global::Name >= 0.05 ...found Storable >= 2.08 ...found File::Glob ...found File::Temp >= 0.19 ...found Text::Password::Pronounceable ...found DBIx::SearchBuilder >= 1.65 ...found Net::CIDR ...found HTML::Mason >= 1.43 ...found Scalar::Util ...found Mail::Mailer >= 1.57 ...found DateTime::Locale >= 0.40 ...found Devel::StackTrace >= 1.19 ...found Crypt::Eksblowfish ...found CSS::Squish >= 0.06 ...found IPC::Run3 ...found Digest::MD5 >= 2.27 ...found Data::GUID ...found Sys::Syslog >= 0.16 ...found CGI::Emulate::PSGI ...found Regexp::IPv6 ...found CGI::PSGI >= 0.12 ...found UNIVERSAL::require ...found Module::Versions::Report >= 1.05 ...found HTTP::Message >= 6.0 ...found Apache::Session >= 1.53 ...found HTML::Scrubber >= 0.08 ...found Mail::Header >= 2.12 ...found Text::Template >= 1.44 ...found CGI::Cookie >= 1.20 ...found Locale::Maketext::Fuzzy >= 0.11 ...found Plack >= 1.0002 ...found Time::HiRes ...found HTML::FormatText::WithLinks >= 0.14 ...found HTML::FormatText::WithLinks::AndTables ...found HTML::Mason::PSGIHandler >= 0.52 ...found Email::Address >= 1.897 ...found Tree::Simple >= 1.04 ...found List::MoreUtils ...found HTML::Entities ...found File::ShareDir ...found Locale::Maketext::Lexicon >= 0.32 ...found DateTime >= 0.44 ...found Role::Basic >= 0.12 ...found Time::ParseDate ...found Regexp::Common::net::CIDR ...found Encode >= 2.64 ...found Date::Manip ...found
Re: [rt-users] Installing GD components
Tm/blib/lib/GD/Polyline.pm line 45. BEGIN failed--compilation aborted at /root/.cpan/build/GD-2.56-1_9WTm/blib/lib/GD/Polyline.pm line 45. Compilation failed in require at t/Polyline.t line 10. BEGIN failed--compilation aborted at t/Polyline.t line 10. t/Polyline.t .. Dubious, test returned 2 (wstat 512, 0x200) Failed 1/1 subtests Test Summary Report --- t/GD.t (Wstat: 65280 Tests: 9 Failed: 9) Failed tests: 1-9 Non-zero exit status: 255 Parse errors: Bad plan. You planned 11 tests but ran 9. t/Polyline.t (Wstat: 512 Tests: 0 Failed: 0) Non-zero exit status: 2 Parse errors: Bad plan. You planned 1 tests but ran 0. Files=2, Tests=9, 0 wallclock secs ( 0.05 usr 0.04 sys + 0.14 cusr 0.04 csys = 0.27 CPU) Result: FAIL Failed 2/2 test programs. 9/9 subtests failed. LDS/GD-2.56.tar.gz ./Build test -- NOT OK //hint// to see the cpan-testers results for installing this module, try: reports LDS/GD-2.56.tar.gz [root@rt rt-4.2.12]# Thanks and Regards On Mon, 21/9/15, Kobus Bensch <kobus.ben...@trustpayglobal.com> wrote: Subject: Re: [rt-users] Installing GD components To: rt-users@lists.bestpractical.com Date: Monday, 21 September, 2015, 17:09 What happens when you try to install the module manually using CPAN? Whats the output from that? On 21/09/2015 12:03, Asanka Gunasekera wrote: Hi Kobus, thanks for the reply I have installed some packages regarding to gd-devel, zlib.x86_64, zlib, freetype.x86_64, libgd and gdlib-config and below is the full output [root@rt rt-4.2.12]# make testdeps /usr/local/bin/perl ./sbin/rt-test-dependencies --verbose --with-Oracle --with-fastcgi perl: >=5.10.1(5.22.0) ...found users: rt group (apache) ...found bin owner (root) ...found libs owner (root) ...found libs group (bin) ...found web owner (apache) ...found web group (apache) ...found CLI dependencies: HTTP::Request::Common ...found Text::ParseWords ...found LWP ...found Term::ReadLine ...found Getopt::Long >= 2.24 ...found Term::ReadKey ...found CORE dependencies: CGI >= 4 ...found HTML::Quoted ...found Log::Dispatch >= 2.30 ...found DateTime::Format::Natural >= 0.67 ...found Digest::base ...found File::Spec >= 0.8 ...found Email::Address::List >= 0.02 ...found Plack::Handler::Starlet ...found DBI >= 1.37 ...found Text::WikiFormat >= 0.76 ...found MIME::Entity >= 5.504 ...found Devel::GlobalDestruction ...found Digest::SHA ...found Regexp::Common ...found Text::Wrapper ...found Date::Extract >= 0.02 ...found Class::Accessor::Fast ...found LWP::Simple ...found HTML::RewriteAttributes >= 0.05 ...found Locale::Maketext >= 1.06 ...found Errno ...found Symbol::Global::Name >= 0.05 ...found Storable >= 2.08 ...found File::Glob ...found File::Temp >= 0.19 ...found Text::Password::Pronounceable ...found DBIx::SearchBuilder >= 1.65 ...found Net::CIDR ...found HTML::Mason >= 1.43 ...found Scalar::Util ...found Mail::Mailer >= 1.57 ...found DateTime::Locale >= 0.40 ...found Devel::StackTrace >= 1.19 ...found Crypt::Eksblowfish ...found CSS::Squish >= 0.06 ...found IPC::Run3 ...found Digest::MD5 >= 2.27 ...found Data::GUID ...found Sys::Syslog >= 0.16 ...found CGI::Emulate::PSGI ...found Regexp::IPv6 ...found CGI::PSGI >= 0.12 ...found UNIVERSAL::require ...found Module::Versions::Report >= 1.05 ...found HTTP::Message >= 6.0 ...found Apache::Session >= 1.53 ...found HTML::Scrubber >= 0.08 ...found Mail::Header >= 2.12 ...found Text::Template >= 1.44 ...found CGI::Cookie >= 1.20 ...found Locale::Maketext::Fuzzy >= 0.11 ...found Plack >= 1.0002 ...found Time::HiRes ...found HTML::FormatText::WithLinks >= 0.14 ...found HTML::FormatText::WithLinks::AndTables ...found HTML::Mason::PSGIHandler >= 0.52 ...found Email::Address >= 1.897 ...found Tree::Simple >= 1.04 ...found List::MoreUtils ...found HTML::Entities ...found File::ShareDir ...found Locale::Maketext::Lexicon >= 0.32 ...found DateTime >= 0.44 ...found Role::Basic >= 0.12 ...found Time::ParseDate ...found Regexp::Common::net::CIDR ...found Encode >= 2.64 ...found Date::Manip ...found
[rt-users] RT putes socket in to CLOSE_WAIT
Hi All, I just got RT installed and below are the details OS - CentOS release 6.5 (Final) Apache - httpd-2.2.31 mod_perl - mod_perl-2.0.9 perl - perl-5.22.0 RT - rt-4.2.11 Once I log in to the system and click on some button, menu or any link I can see there is a new socket opend and the old one is put on CLOSE_WAIT state and this accumulates as below. tcp1 0 x.x.x.x:80 y.y.y.y:58815 CLOSE_WAIT 26371/../bin/httpd Please let me know what information is required to find a solution for this and is this a bug in the new version with my combination of software versions Thanks and Best Regards
[rt-users] single queue for multiple customers
Hi All, hope some one can give me some insight to below or refer to a UTL Currently I am using RT as below (must be the must be the simplest way of using). 1. I have created a queue per each customer 2. and Create, admincc etc the customer and some internal supervisors 3. Each queue has its own reply address and comment address (both using the same address) Above set-up works fine, till my technical directer started saying otherwise :) below is what he wants me to go about looking. How can I have have signal queue for multiple customer and retain the same level of access rights that I have with the current configuration. Appreciate any help that you can provide Best Regards Asanka
Re: [rt-users] single queue for multiple customers
Thank you the quick response Landon, this is great On Wed, 5/8/15, Landon Stewart lstew...@iweb.com wrote: Subject: Re: [rt-users] single queue for multiple customers To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Date: Wednesday, 5 August, 2015, 13:03 In my opinion this would best be done with Constituencies but using a plugin for RT called RTIR. https://www.bestpractical.com/docs/rtir/3.2.0/Constituencies.html On Aug 4, 2015, at 11:54 PM, Asanka Gunasekera asanka_gunasek...@yahoo.co.uk wrote: Hi All, hope some one can give me some insight to below or refer to a UTL Currently I am using RT as below (must be the must be the simplest way of using). 1. I have created a queue per each customer 2. and Create, admincc etc the customer and some internal supervisors 3. Each queue has its own reply address and comment address (both using the same address) Above set-up works fine, till my technical directer started saying otherwise :) below is what he wants me to go about looking. How can I have have signal queue for multiple customer and retain the same level of access rights that I have with the current configuration. Appreciate any help that you can provide Best Regards Asanka
[rt-users] Time changes once RT resumes normal operations
Hi I am having this below issue and my environment is RT4 and Redhat 5 when I do date at the command prompt I am getting the out put as Wed Nov 27 14:36:35 IST 2013 But when I look at the Apache log, stop and start Apache the the the is correct but after starting normal operations the RT goes back 5:30 hours back [Wed Nov 27 14:36:38 2013] [notice] caught SIGTERM, shutting down [Wed Nov 27 14:37:23 2013] [notice] Digest: generating secret for digest authentication ... [Wed Nov 27 14:37:23 2013] [notice] Digest: done [Wed Nov 27 14:37:25 2013] [notice] Apache/2.2.17 (Unix) DAV/2 mod_ssl/2.2.17 OpenSSL/0.9.8e-fips-rhel5 mod_perl/2.0.5 Perl/v5.14.0 configured -- r esuming normal operations [Wed Nov 27 09:07:25 2013] [warn]: The actual HTTP_HOST (203.143.24.116) does NOT match the configured WebDomain (192.168.11.39). Perhaps you shoul d Set($WebDomain, '203.143.24.116') in RT_SiteConfig.pm, otherwise your internal links may be broken. (/usr/local/rt-ora/sbin/../lib/RT/Interface/W eb.pm:1094) [Wed Nov 27 09:07:25 2013] [warn]: The actual HTTP_HOST (203.143.24.116) does NOT match the configured WebDomain (192.168.11.39). Perhaps you shoul d Set($WebDomain, '203.143.24.116') in RT_SiteConfig.pm, otherwise your internal links may be broken. (/usr/local/rt-ora/sbin/../lib/RT/Interface/W eb.pm:1094) [Wed Nov 27 09:07:25 2013] [warn]: The actual HTTP_HOST (203.143.24.116) does NOT match the configured WebDomain (192.168.11.39). Perhaps you shoul d Set($WebDomain, '203.143.24.116') in RT_SiteConfig.pm, otherwise your internal links may be broken. (/usr/local/rt-ora/sbin/../lib/RT/Interface/W eb.pm:1094) [Wed Nov 27 09:07:25 2013] [warn]: The actual HTTP_HOST (203.143.24.116) does NOT match the configured WebDomain (192.168.11.39). Perhaps you shoul d Set($WebDomain, '203.143.24.116') in RT_SiteConfig.pm, otherwise your internal links may be broken. (/usr/local/rt-ora/sbin/../lib/RT/Interface/W eb.pm:1094) [Wed Nov 27 09:07:38 2013] [warn]: The actual SERVER_PORT (80) does NOT match the configured WebPort (443). Perhaps you should Set($WebPort, 80) in RT_SiteConfig.pm, otherwise your internal links may be broken. (/usr/local/rt-ora/sbin/../lib/RT/Interface/Web.pm:1085) I have set the RT time zone as below Set($Timezone, 'Asia/Colombo'); Any idea what is going on Thanks and Regards
Re: [rt-users] New action and ticket status
Can any one have any idea below is the block that I am using waiting new
status that I want to show
new_life = {
initial = [ 'new' ],
active = [ 'open', 'waiting', 'stalled', ],
inactive = [ 'resolved', 'rejected', 'deleted' ],
defaults = {
on_create = 'new',
on_merge = 'resolved',
approved = 'open',
denied = 'rejected',
},
transitions = {
'' = [qw(new open resolved)],
# from = [ to list ],
new = [qw(open stalled resolved rejected deleted)],
open = [qw(new stalled resolved rejected deleted)],
waiting = [qw(new stalled resolved rejected deleted)],
stalled = [qw(new open rejected resolved deleted)],
resolved = [qw(new open stalled rejected deleted)],
rejected = [qw(new open stalled resolved deleted)],
deleted = [qw(new open stalled rejected resolved)],
},
rights = {
'* - deleted' = 'DeleteTicket',
'* - rejected' = 'ModifyTicket',
'* - *' = 'ModifyTicket',
},
actions = [
'new - open' = { label = '1Open It', update = 'Respond' },
'new - wiating' = { label = '1Waiting', update = 'Respond' },
'new - resolved' = { label = '1Resolve', update = 'Comment' },
'new - rejected' = { label = '1Reject', update = 'Respond' },
'new - deleted' = { label = '1Delete' },
'open - waiting' = { label = '2Waiting', update =
'Respond' },
'open - stalled' = { label = '2Stall', update = 'Comment' },
'open - resolved' = { label = '2Resolve', update = 'Comment' },
actions = [
'new - open' = { label = '1Open It', update = 'Respond' },
'new - wiating' = { label = '1Waiting', update = 'Respond' },
'new - resolved' = { label = '1Resolve', update = 'Comment' },
'new - rejected' = { label = '1Reject', update = 'Respond' },
'new - deleted' = { label = '1Delete' },
'open - waiting' = { label = '2Waiting', update =
'Respond' },
'open - stalled' = { label = '2Stall', update = 'Comment' },
'open - resolved' = { label = '2Resolve', update = 'Comment' },
'open - rejected' = { label = '2Reject', update = 'Respond' },
'waiting - stalled' = { label = 'WStall', update =
'Comment' },
'waiting - resolved' = { label = 'WResolve', update =
'Comment' },
'waiting - rejected' = { label = 'WReject', update =
'Respond' },
'stalled - open' = { label = '3Open It' },
'resolved - open' = { label = '3Re-open', update = 'Comment' },
'rejected - open' = { label = '3Re-open', update = 'Comment' },
'deleted - open' = { label = '3Undelete' },
],
},
);
Thanks and Regards
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Friday, 26 July 2013, 17:04
Subject: Re: New action and ticket status
Hi just some more information I am using RT 4.0.15 Documentation
Customizing/Lifecycles as a guid but I am using RT 4.0.1
Regards
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Friday, 26 July 2013, 15:33
Subject: New action and ticket status
Hi, I am using RT 4 and I my magement wants me to add new status and a action
to say Waitng on Customer to respond I am trying this using LifeCycles but I
am getting no ware.
Am I doing the right thing (to use LifeCycles)?
I am not sure if the above information is enough?
Thanks and Regards
[rt-users] New action and ticket status
Hi, I am using RT 4 and I my magement wants me to add new status and a action to say Waitng on Customer to respond I am trying this using LifeCycles but I am getting no ware. Am I doing the right thing (to use LifeCycles)? I am not sure if the above information is enough? Thanks and Regards
Re: [rt-users] New action and ticket status
Hi just some more information I am using RT 4.0.15 Documentation Customizing/Lifecycles as a guid but I am using RT 4.0.1 Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Friday, 26 July 2013, 15:33 Subject: New action and ticket status Hi, I am using RT 4 and I my magement wants me to add new status and a action to say Waitng on Customer to respond I am trying this using LifeCycles but I am getting no ware. Am I doing the right thing (to use LifeCycles)? I am not sure if the above information is enough? Thanks and Regards
[rt-users] Disable user autocreation
Hi, when I add some one as a watcher or if I cc a ticket to with a new email address a user account is getting created I need to stop this behaviour how can I do this I am using RT 4 Thanks and Best Regards -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
[rt-users] Audit log
Hi sis any one know hot to take a audit report with login information (successfully and unsuccessfully), user rights and changes to user rights etc Thanks and Best Regards -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] RES: RES: Generate end of the day report and email
Hi Diaulas, thank you for the reply but the thing is I am unable to log in to the RT when I do below export RTSERVER=http://localhost and do rt ls it prompt me for a password once I enter the password and hit enter I get below error Query:Status!='resolved' and Status!='rejected' Strong encryption not available, switched off by externalauth=0 Password will be sent to localhost unencrypted Press CTRL-C now if you do not want to continue Password: rt: Server error: Forbidden (403) As the URL I tried http://x.x.x.x as well but with the same error Thanks and Regards From: Diaulas Castro diaulas.cas...@intersolution.inf.br To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Wednesday, 22 May 2013, 17:20 Subject: RES: [rt-users] RES: Generate end of the day report and email Sorry, didnt understand your message, but from your log I think you don’t have RTSERVER variable, Try to add on top of script: export RTSERVER=your.rt.installation if you got error try to execute a simple /usr/bin/rt ls TICKET_NUMBER That script relies on output of RT CLI command. De:Asanka Gunasekera [mailto:asanka_gunasek...@yahoo.co.uk] Enviada em: quarta-feira, 22 de maio de 2013 08:38 Para: Diaulas Castro; rt-users@lists.bestpractical.com Assunto: Re: [rt-users] RES: Generate end of the day report and email Hi Diaulas, can you tell me the user name that the rt command is looking for since I put root (of rt) and tried some and other rt account as well, but I am getting below error Query:Status!='resolved' and Status!='rejected' rt: Server error: Forbidden (403) Thank you and Best Regards From:Diaulas Castro diaulas.cas...@intersolution.inf.br To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Friday, 10 May 2013, 21:42 Subject: [rt-users] RES: Generate end of the day report and email Made this bash script to accomplish using RT CLI. Just customize “From:”, To:” and “Status” search in rt ls command and schedule on crontab. This script will list all tickets and mail fields to temp file after that a while loop will add html tags (tables and rows) trough command sed, so I got a nice looking mail report. (http://postimg.org/image/yfmlp9307/) If you want to color the rows use this before sendmail command: sed -i -e '/Nobody/s/D2EAF1/CC/g' $MAIL sed -i -e '/diaulas.castro/s/D2EAF1/6FCCFF/g' $MAIL This will change all tickets by nobody to gray and Diaulas.castro to light blue PS: I know! RT-CRONTOOL exist, but I m not perl expert.. =( export RTORDERBY=owner MAIL=/tmp/rel_todos_tickets_abertos.sh.mail echo From: MY_TICKET@MY_DOMAIN.COM $MAIL echo To: direct...@mydomain.com $MAIL echo MIME-Version: 1.0 $MAIL echo 'Content-type: text/html; charset=iso-8859-1' $MAIL echo boundary=`date +%s`/rt.MY.DOMAIN.COM $MAIL echo Subject: All open Tickets:$(date +%d/%m/%y) $MAIL echo $MAIL echo html $MAIL echo HEAD $MAIL echo /HEAD $MAIL echo BODY $MAIL echo span style=\'font-size:11.0pt;font-family:Calibri,sans-serif;color:#1F497D\' $MAIL echo table $MAIL /usr/bin/rt ls Status != resolved AND Status != report AND Status != plantao AND Status != stalled -f id,subject,queue,status,owner,lastupdated |iconv -f UTF-8 -t ISO8859-1 /tmp/rel.tmp while read line ; do echo span style='color:#00'TRTD style='background:#D2EAF1;padding:0cm 5.4pt 0cm 5.4pt'$line/TD/TR/span | sed s/ /TD style='background:#D2EAF1'/g done /tmp/rel.tmp $MAIL echo /table $MAIL echo /BODY $MAIL echo /html $MAIL /usr/sbin/sendmail -t $MAIL De:rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Asanka Gunasekera Enviada em: sexta-feira, 10 de maio de 2013 05:48 Para: rt-users@lists.bestpractical.com Assunto: [rt-users] Generate end of the day report and email Hi, is there any way to auto generate end of the day report and emal this to management (all open, all new etc) I am using RT4 and oracle database on redhat Thanks and Regards -- RT Training in Seattle, June 19-20: http://bestpractical.com/training -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] RES: Generate end of the day report and email
Hi Diaulas, can you tell me the user name that the rt command is looking for since I put root (of rt) and tried some and other rt account as well, but I am getting below error Query:Status!='resolved' and Status!='rejected' rt: Server error: Forbidden (403) Thank you and Best Regards From: Diaulas Castro diaulas.cas...@intersolution.inf.br To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Friday, 10 May 2013, 21:42 Subject: [rt-users] RES: Generate end of the day report and email Made this bash script to accomplish using RT CLI. Just customize “From:”, To:” and “Status” search in rt ls command and schedule on crontab. This script will list all tickets and mail fields to temp file after that a while loop will add html tags (tables and rows) trough command sed, so I got a nice looking mail report. (http://postimg.org/image/yfmlp9307/) If you want to color the rows use this before sendmail command: sed -i -e '/Nobody/s/D2EAF1/CC/g' $MAIL sed -i -e '/diaulas.castro/s/D2EAF1/6FCCFF/g' $MAIL This will change all tickets by nobody to gray and Diaulas.castro to light blue PS: I know! RT-CRONTOOL exist, but I m not perl expert.. =( export RTORDERBY=owner MAIL=/tmp/rel_todos_tickets_abertos.sh.mail echo From: MY_TICKET@MY_DOMAIN.COM $MAIL echo To: direct...@mydomain.com $MAIL echo MIME-Version: 1.0 $MAIL echo 'Content-type: text/html; charset=iso-8859-1' $MAIL echo boundary=`date +%s`/rt.MY.DOMAIN.COM $MAIL echo Subject: All open Tickets:$(date +%d/%m/%y) $MAIL echo $MAIL echo html $MAIL echo HEAD $MAIL echo /HEAD $MAIL echo BODY $MAIL echo span style=\'font-size:11.0pt;font-family:Calibri,sans-serif;color:#1F497D\' $MAIL echo table $MAIL /usr/bin/rt ls Status != resolved AND Status != report AND Status != plantao AND Status != stalled -f id,subject,queue,status,owner,lastupdated |iconv -f UTF-8 -t ISO8859-1 /tmp/rel.tmp while read line ; do echo span style='color:#00'TRTD style='background:#D2EAF1;padding:0cm 5.4pt 0cm 5.4pt'$line/TD/TR/span | sed s/ /TD style='background:#D2EAF1'/g done /tmp/rel.tmp $MAIL echo /table $MAIL echo /BODY $MAIL echo /html $MAIL /usr/sbin/sendmail -t $MAIL De:rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Asanka Gunasekera Enviada em: sexta-feira, 10 de maio de 2013 05:48 Para: rt-users@lists.bestpractical.com Assunto: [rt-users] Generate end of the day report and email Hi, is there any way to auto generate end of the day report and emal this to management (all open, all new etc) I am using RT4 and oracle database on redhat Thanks and Regards -- RT Training in Seattle, June 19-20: http://bestpractical.com/training -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
[rt-users] __TimeLeft__ no value in the column
Hi I have added below to the RT_SiteConfig.pm and all are working fine except
the __TimeLeft__ it just come as an empty column, can any one tell me how to
rectify this. I am using RT4, oracle db and Redhat linux
Set ($DefaultSearchResultFormat, qq{
'bA
HREF=$RT::WebPath/Ticket/Display.html?id=__idid__/a/b/TITLE:#',
'__QueueName__',
'bA
HREF=$RT::WebPath/Ticket/Display.html?id=__idSubject__/a/b/TITLE:Subject',
'__Status__',
'__OwnerName__',
'__Priority__',
'__CustomField.{SLA}__',
'__NEWLINE__',
'',
'small__Requestors__/small',
'small__CreatedRelative__/small',
'small__ToldRelative__/small',
'small__LastUpdatedRelative__/small',
'bsmall__Created__small/a/b/TITLE:Create Date',
'small__TimeLeft__/small'
});
Thanks and Regards
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] Generate end of the day report and email
Thank you Andrew Best Regards From: Andrew Marosi amar...@luminance.us.com To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Friday, 10 May 2013, 20:49 Subject: Re: [rt-users] Generate end of the day report and email I would setup a search the way you want, save it, then add it to a dashboard. Then you can setup subscriptions on it to whomever you like, at whatever interval you like. This is assuming you have setup all the necessary contab lines outlined in the initial installation. From:rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Asanka Gunasekera Sent: Friday, May 10, 2013 1:48 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Generate end of the day report and email Hi, is there any way to auto generate end of the day report and emal this to management (all open, all new etc) I am using RT4 and oracle database on redhat Thanks and Regards -- RT Training in Seattle, June 19-20: http://bestpractical.com/training -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] RES: Generate end of the day report and email
Thank you Diaulas, this looks neet Bet Regards From: Diaulas Castro diaulas.cas...@intersolution.inf.br To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Friday, 10 May 2013, 21:42 Subject: [rt-users] RES: Generate end of the day report and email Made this bash script to accomplish using RT CLI. Just customize “From:”, To:” and “Status” search in rt ls command and schedule on crontab. This script will list all tickets and mail fields to temp file after that a while loop will add html tags (tables and rows) trough command sed, so I got a nice looking mail report. (http://postimg.org/image/yfmlp9307/) If you want to color the rows use this before sendmail command: sed -i -e '/Nobody/s/D2EAF1/CC/g' $MAIL sed -i -e '/diaulas.castro/s/D2EAF1/6FCCFF/g' $MAIL This will change all tickets by nobody to gray and Diaulas.castro to light blue PS: I know! RT-CRONTOOL exist, but I m not perl expert.. =( export RTORDERBY=owner MAIL=/tmp/rel_todos_tickets_abertos.sh.mail echo From: MY_TICKET@MY_DOMAIN.COM $MAIL echo To: direct...@mydomain.com $MAIL echo MIME-Version: 1.0 $MAIL echo 'Content-type: text/html; charset=iso-8859-1' $MAIL echo boundary=`date +%s`/rt.MY.DOMAIN.COM $MAIL echo Subject: All open Tickets:$(date +%d/%m/%y) $MAIL echo $MAIL echo html $MAIL echo HEAD $MAIL echo /HEAD $MAIL echo BODY $MAIL echo span style=\'font-size:11.0pt;font-family:Calibri,sans-serif;color:#1F497D\' $MAIL echo table $MAIL /usr/bin/rt ls Status != resolved AND Status != report AND Status != plantao AND Status != stalled -f id,subject,queue,status,owner,lastupdated |iconv -f UTF-8 -t ISO8859-1 /tmp/rel.tmp while read line ; do echo span style='color:#00'TRTD style='background:#D2EAF1;padding:0cm 5.4pt 0cm 5.4pt'$line/TD/TR/span | sed s/ /TD style='background:#D2EAF1'/g done /tmp/rel.tmp $MAIL echo /table $MAIL echo /BODY $MAIL echo /html $MAIL /usr/sbin/sendmail -t $MAIL De:rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Asanka Gunasekera Enviada em: sexta-feira, 10 de maio de 2013 05:48 Para: rt-users@lists.bestpractical.com Assunto: [rt-users] Generate end of the day report and email Hi, is there any way to auto generate end of the day report and emal this to management (all open, all new etc) I am using RT4 and oracle database on redhat Thanks and Regards -- RT Training in Seattle, June 19-20: http://bestpractical.com/training -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] SLA calculation issue Resolve Due date
Can any one tell me what I am doing wrong to have Due date on the dash to back
date to 3 months when doing below
Thanks and Regards
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: RT User List rt-users@lists.bestpractical.com
Sent: Monday, 1 April 2013, 16:52
Subject: [rt-users] SLA calculation issue Resolve Due date
Hi I have SLA configured as below but when I apply S4 and reply due date is
getting calculated correctly but the Resolve due date is been calculated in
reverse that is backdated 3 months. What is that I am doing wrong
'S4' = {
StartImmediately = 0,
BusinessHours = 'Support',
Response = { RealMinutes = 60*24*28 }, # four
real weeks
Resolve = { RealMinutes = 60*24*28*3 }, #
three real mounths
Thanks and Regards
[rt-users] SLA calculation issue Resolve Due date
Hi I have SLA configured as below but when I apply S4 and reply due date is
getting calculated correctly but the Resolve due date is been calculated in
reverse that is backdated 3 months. What is that I am doing wrong
'S4' = {
StartImmediately = 0,
BusinessHours = 'Support',
Response = { RealMinutes = 60*24*28 }, # four
real weeks
Resolve = { RealMinutes = 60*24*28*3 }, #
three real mounths
Thanks and Regards
Re: [rt-users] Start page is displaied when DB is unavalable
:) thanks Reslan, Regards Asanka From: Ruslan Zakirov r...@bestpractical.com To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk Cc: RT User List rt-users@lists.bestpractical.com Sent: Friday, 29 March 2013, 1:33 Subject: Re: [rt-users] Start page is displaied when DB is unavalable On Thu, Mar 28, 2013 at 10:23 PM, Asanka Gunasekera asanka_gunasek...@yahoo.co.uk wrote: Thank you Ruslan, hope I will not break what is working :) and is this fixed on later releases since I am planning on doing an upgrade to the latust It's not at the moment and I don't know if it's on anybody's radar. Best Regards From: Ruslan Zakirov r...@bestpractical.com To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk Cc: RT User List rt-users@lists.bestpractical.com Sent: Thursday, 28 March 2013, 20:26 Subject: Re: [rt-users] Start page is displaied when DB is unavalable On Thu, Mar 28, 2013 at 2:59 PM, Asanka Gunasekera asanka_gunasek...@yahoo.co.uk wrote: Hi I am running RT 4.00 and when trying to connect to RT it gives starter page when the database is not available. How can I stop this behaviour or start a page saying that the RT is down when the DB is not available Thanks and Regards Filed as a bug/feature request [1]. It's not hard to implement. If you want to then you should start around line 274 in lib/RT/Interface/Web/Handler.pm. Grep for ConnectToDatabase. [1] http://issues.bestpractical.com/Ticket/Display.html?id=23332 -- Best regards, Ruslan. -- Best regards, Ruslan.
[rt-users] Start page is displaied when DB is unavalable
Hi I am running RT 4.00 and when trying to connect to RT it gives starter page when the database is not available. How can I stop this behaviour or start a page saying that the RT is down when the DB is not available Thanks and Regards
[rt-users] limit on ticket size
Hi is there a limit to the ticket size since I am getting this message when I open a ticket Message body is not shownbecause it is too large. Thanks and Regards
Re: [rt-users] Start page is displaied when DB is unavalable
Thank you Ruslan, hope I will not break what is working :) and is this fixed on later releases since I am planning on doing an upgrade to the latust Best Regards From: Ruslan Zakirov r...@bestpractical.com To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk Cc: RT User List rt-users@lists.bestpractical.com Sent: Thursday, 28 March 2013, 20:26 Subject: Re: [rt-users] Start page is displaied when DB is unavalable On Thu, Mar 28, 2013 at 2:59 PM, Asanka Gunasekera asanka_gunasek...@yahoo.co.uk wrote: Hi I am running RT 4.00 and when trying to connect to RT it gives starter page when the database is not available. How can I stop this behaviour or start a page saying that the RT is down when the DB is not available Thanks and Regards Filed as a bug/feature request [1]. It's not hard to implement. If you want to then you should start around line 274 in lib/RT/Interface/Web/Handler.pm. Grep for ConnectToDatabase. [1] http://issues.bestpractical.com/Ticket/Display.html?id=23332 -- Best regards, Ruslan.
[rt-users] one mail account for all the queus
Hi, how can I have one mail box for all the ques, at the moment I am using mailgate to retriever mails from a POP3 server, and I need to have mail address per queue Thanks and Regards We're hiring! http://bestpractical.com/jobs
Re: [rt-users] RT Migration to new HW and version
Hi Kem, thank you for the reply Best Regards From: kem cho kemcho12...@yahoo.com To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Wednesday, 14 November 2012, 19:42 Subject: Re: [rt-users] RT Migration to new HW and version Those are the exact steps we took when we migrated to new HW and upgraded to latest; except, we are using mysql instead of Oracle. We migrated from 3.8 to 4.0.8 Note: for step 4, I ran make upgrade-database. It mentions this in README Good luck! From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: RT User List rt-users@lists.bestpractical.com Sent: Tuesday, November 13, 2012 11:08 PM Subject: [rt-users] RT Migration to new HW and version Hi, I am running RT 4.0.1rc1 and I want to upgrade this to the latest in the same time I need to do an upgrade on our HW too and Oracle 10g2. The process that I’m thinking of following would be 1. Install and configure new RT instant and Database 2. Replicate configuration (SLA, LDAP, and any other that I have done so far) 3. Backup and Restore the database on this new environment 4. Run upgrad scripts (if there is any) for the database Will this work, if not how would I go about achieving this kind of migration Thanks and Best Regards We're hiring! http://bestpractical.com/jobs We're hiring! http://bestpractical.com/jobs
Re: [rt-users] capture status change to apply custom filed status
Hi All, hope this will help some one :) I found this post (RT wick) and gave me
exactly what I was looking for
http://requesttracker.wikia.com/wiki/CustomConditionSnippets#on_Status_Change_from_.22new.22_to_.22open.22
Description: Asa - On Open change Correpond Status
Condirion: On Create
Action: User Defined
Template: Global template: Blank
stage: TransactionCreate
Custom condition:
my $txn = $self-TransactionObj;
my $type = $txn-Type;
return 0 unless $type eq Status
|| ( $type eq 'Set' $txn-Field eq 'Status');
return 0 unless $txn-OldValue eq new;
return 0 unless $txn-NewValue eq open;
return 1;
Custom action preparation code:
my ($success, $msg) = $self-TicketObj-AddCustomFieldValue(Field =
'Correspond Status', Value = 'Work in Progress');
if (!$success)
{
$RT::Logger-error($msg);
return 0;
}
return 1;
Thanks and Best Regards
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Friday, 14 September 2012, 12:50
Subject: capture status change to apply custom filed status
Hi, how can I capture the action of opening (not the open status) a new
ticket to apply a custom filed value to Work in progress
Thanks and regards
We're hiring! http://bestpractical.com/jobs
Re: [rt-users] relations between reminder and ticket
Hi I am getting this messages Couldn't find Ticket for reminder 2189. Please contact administrator. though I am running this cleanup scripts, can some one tell me what is going on This is not for all the reminders that I see this message, once in a while this would appear and I need to clean them up from the backend Thanks and regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Monday, 8 October 2012, 22:42 Subject: Re: [rt-users] relations between reminder and ticket any one have came across this :( From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Tuesday, 25 September 2012, 13:06 Subject: Re: [rt-users] relations between reminder and ticket Hi I am trying find why this is hapening Couldn't find Ticket for reminder 2087. Please contact administrator. since I have put the cleanup scripts and they workes when I do testing. But once in a while I get this error on the dash board. What I do is log in to the DB and make it resolved I have been going through the DB and unable to find the relation between the ticks and treminders Thanks and Best Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thursday, 20 September 2012, 14:14 Subject: [rt-users] relations between reminder and ticket Hi anyone can tell me where RT keeps the relationship between a ticket and a reminder Thanks and Regards Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs We're hiring! http://bestpractical.com/jobs
Re: [rt-users] share dashboard with a group
Hi Can any one give me a bit of information in this pelase Thanks and Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Glenn E. Sieb gs...@efashionsolutions.com; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Monday, 8 October 2012, 11:41 Subject: Re: [rt-users] share dashboard with a group Hi ran in to a bit of problem while shearing the dash in to a group below is the procedure as below 1. Gave my self to create, delete, view etc dashboards 2. And got my self assigned to the group the I am going to share 3. Created the new dash with the selection of the group to share the dash As soon as I tell it to save the sash disappeared from my account, and unable to find this any ware in the system Appreciate any help that you can give Thanks and Best Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Glenn E. Sieb gs...@efashionsolutions.com; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Friday, 5 October 2012, 22:39 Subject: Re: [rt-users] share dashboard with a group hi Glenn, is seem when the person who trying to create the dash for the group needs to be in that group for it to appear under Privacy Thanks and Best Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Glenn E. Sieb gs...@efashionsolutions.com; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Friday, 5 October 2012, 22:14 Subject: Re: [rt-users] share dashboard with a group Hi Glenn I am using RT 4 and I am trying to create group dash boards using root account and I am unable to see any option as you mentioned attached is an screen print Thanks and Best Regards From: Glenn E. Sieb gs...@efashionsolutions.com To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thursday, 4 October 2012, 0:26 Subject: Re: [rt-users] share dashboard with a group On 10/03/2012 02:07 PM, Asanka Gunasekera wrote: Hi Albert, this document does not tell you how to create the shared dashboard :( Save it as a dashboard for that group. When you click Home/New Dashboard see Privacy? That's the important bit. If you have rights to create dashboards for that group, you should see it in the dropdown list. --Glenn -- Glenn E. Sieb System Administrator +1 201 809-4958 eFashionSolutions 80 Enterprise Avenue South Secaucus, NJ 07094 Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs We're hiring! http://bestpractical.com/jobs
[rt-users] receive mail using one account
Hi, I am using mail get to receive mails for rt and it liike like it requires to have one mail address per each queue (I am quite sure I ahave configured this wrong :(). Is there any way to just have one mail box for all the ques in the RT Thanks and Regards (hope my request make sense) We're hiring! http://bestpractical.com/jobs
Re: [rt-users] share dashboard with a group
Hi Glenn, ran in to a bit of problem while shearing the dash in to a group below is the procedure as below 1. Gave my self to create, delete, view etc dashboards 2. And got my self assigned to the group the I am going to share 3. Created the new dash with the selection of the group to share the dash As soon as I tell it to save the sash disappeared from my account, and unable to find this any ware in the system Appreciate any help that you can give Thanks and Best Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Glenn E. Sieb gs...@efashionsolutions.com; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Friday, 5 October 2012, 22:39 Subject: Re: [rt-users] share dashboard with a group hi Glenn, is seem when the person who trying to create the dash for the group needs to be in that group for it to appear under Privacy Thanks and Best Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Glenn E. Sieb gs...@efashionsolutions.com; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Friday, 5 October 2012, 22:14 Subject: Re: [rt-users] share dashboard with a group Hi Glenn I am using RT 4 and I am trying to create group dash boards using root account and I am unable to see any option as you mentioned attached is an screen print Thanks and Best Regards From: Glenn E. Sieb gs...@efashionsolutions.com To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thursday, 4 October 2012, 0:26 Subject: Re: [rt-users] share dashboard with a group On 10/03/2012 02:07 PM, Asanka Gunasekera wrote: Hi Albert, this document does not tell you how to create the shared dashboard :( Save it as a dashboard for that group. When you click Home/New Dashboard see Privacy? That's the important bit. If you have rights to create dashboards for that group, you should see it in the dropdown list. --Glenn -- Glenn E. Sieb System Administrator +1 201 809-4958 eFashionSolutions 80 Enterprise Avenue South Secaucus, NJ 07094 Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] relations between reminder and ticket
any one have came across this :( From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Tuesday, 25 September 2012, 13:06 Subject: Re: [rt-users] relations between reminder and ticket Hi I am trying find why this is hapening Couldn't find Ticket for reminder 2087. Please contact administrator. since I have put the cleanup scripts and they workes when I do testing. But once in a while I get this error on the dash board. What I do is log in to the DB and make it resolved I have been going through the DB and unable to find the relation between the ticks and treminders Thanks and Best Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thursday, 20 September 2012, 14:14 Subject: [rt-users] relations between reminder and ticket Hi anyone can tell me where RT keeps the relationship between a ticket and a reminder Thanks and Regards Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] share dashboard with a group
Hi Glenn I am using RT 4 and I am trying to create group dash boards using root account and I am unable to see any option as you mentioned attached is an screen print Thanks and Best Regards From: Glenn E. Sieb gs...@efashionsolutions.com To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thursday, 4 October 2012, 0:26 Subject: Re: [rt-users] share dashboard with a group On 10/03/2012 02:07 PM, Asanka Gunasekera wrote: Hi Albert, this document does not tell you how to create the shared dashboard :( Save it as a dashboard for that group. When you click Home/New Dashboard see Privacy? That's the important bit. If you have rights to create dashboards for that group, you should see it in the dropdown list. --Glenn -- Glenn E. Sieb System Administrator +1 201 809-4958 eFashionSolutions 80 Enterprise Avenue South Secaucus, NJ 07094 Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobsattachment: Untitled.png Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] share dashboard with a group
hi Glenn, is seem when the person who trying to create the dash for the group needs to be in that group for it to appear under Privacy Thanks and Best Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Glenn E. Sieb gs...@efashionsolutions.com; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Friday, 5 October 2012, 22:14 Subject: Re: [rt-users] share dashboard with a group Hi Glenn I am using RT 4 and I am trying to create group dash boards using root account and I am unable to see any option as you mentioned attached is an screen print Thanks and Best Regards From: Glenn E. Sieb gs...@efashionsolutions.com To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thursday, 4 October 2012, 0:26 Subject: Re: [rt-users] share dashboard with a group On 10/03/2012 02:07 PM, Asanka Gunasekera wrote: Hi Albert, this document does not tell you how to create the shared dashboard :( Save it as a dashboard for that group. When you click Home/New Dashboard see Privacy? That's the important bit. If you have rights to create dashboards for that group, you should see it in the dropdown list. --Glenn -- Glenn E. Sieb System Administrator +1 201 809-4958 eFashionSolutions 80 Enterprise Avenue South Secaucus, NJ 07094 Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] share dashboard with a group
Hi Albert, this document does not tell you how to create the shared dashboard :(Thanks and best RegardsASankaFrom: Scotto Alberto al.sco...@reply.it To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk; "rt-users@lists.bestpractical.com" rt-users@lists.bestpractical.com Sent: Tuesday, 2 October 2012, 21:22 Subject: RE: [rt-users] share dashboard with a group You have to grant rights accordingly. See http://requesttracker.wikia.com/wiki/ManualDashboards I’d suggest to go to Tools, configuration, global, group rights, and grant the rights for viewing group dashboards to test_grp Regards Alberto Scotto Blue Reply Via Cardinal Massaia, 83 10147 - Torino - ITALY phone: +39 011 29100 al.sco...@reply.it www.reply.it From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Asanka Gunasekera Sent: martedì 2 ottobre 2012 12:26 To: rt-users@lists.bestpractical.com Subject: [rt-users] share dashboard with a group Hi, I have created a dash board (test_dash) and I have a group called test_grp. Now I want to share this dash with my group. How can I going about doing this Thanks and Regards -- The information transmitted is intended for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
[rt-users] share dashboard with a group
Hi, I have created a dash board (test_dash) and I have a group called test_grp. Now I want to share this dash with my group. How can I going about doing this Thanks and Regards Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] relations between reminder and ticket
Hi I am trying find why this is hapening Couldn't find Ticket for reminder 2087. Please contact administrator. since I have put the cleanup scripts and they workes when I do testing. But once in a while I get this error on the dash board. What I do is log in to the DB and make it resolved I have been going through the DB and unable to find the relation between the ticks and treminders Thanks and Best Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thursday, 20 September 2012, 14:14 Subject: [rt-users] relations between reminder and ticket Hi anyone can tell me where RT keeps the relationship between a ticket and a reminder Thanks and Regards Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] capture status change to apply custom filed status
Hi Kenneth thanks for the reply and I found the Custom action code in RT wiki
and below is the code hop this is the way to do it :)
Description: On Open change Correspond Status
Condirion: On Create
Action: User Defined
Template: Global template: Blank
stage: TransactionCreate
Custom condition:
my $txn = $self-TransactionObj;
my $type = $txn-Type;
return 0 unless $type eq Status
|| ( $type eq 'Set' $txn-Field eq 'Status');
return 0 unless $txn-OldValue eq new;
return 0 unless $txn-NewValue eq open;
return 1;
Custom action preparation code:
my ($success, $msg) = $self-TicketObj-AddCustomFieldValue(Field =
'Correspond Status', Value = 'Work in Progress');
if (!$success) {
$RT::Logger-error($msg);
return 0;
}
return 1;
Thanks and Best Regards
From: Kenneth Crocker kenn.croc...@gmail.com
To: RT User List rt-users@lists.bestpractical.com
Sent: Thursday, 20 September 2012, 11:38
Subject: Re: [rt-users] capture status change to apply custom filed status
Asanka,
That would probably be the transaction with a type of Create. That's what
triggers the ticket being created. If that is what you mean.
kenn
On Wed, Sep 19, 2012 at 3:25 AM, Asanka Gunasekera
asanka_gunasek...@yahoo.co.uk wrote:
this
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Friday, 14 September 2012, 12:50
Subject: capture status change to apply custom filed status
Hi, how can I capture the action of opening (not the open status) a new
ticket to apply a custom filed value to Work in progress
Thanks and regards
Final RT training for 2012 in Atlanta, GA - October 23 24
http://bestpractical.com/training
We're hiring! http://bestpractical.com/jobs
Final RT training for 2012 in Atlanta, GA - October 23 24
http://bestpractical.com/training
We're hiring! http://bestpractical.com/jobs
Final RT training for 2012 in Atlanta, GA - October 23 24
http://bestpractical.com/training
We're hiring! http://bestpractical.com/jobs
[rt-users] relations between reminder and ticket
Hi anyone can tell me where RT keeps the relationship between a ticket and a reminder Thanks and Regards Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] capture status change to apply custom filed status
this From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Friday, 14 September 2012, 12:50 Subject: capture status change to apply custom filed status Hi, how can I capture the action of opening (not the open status) a new ticket to apply a custom filed value to Work in progress Thanks and regards Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
[rt-users] capture status change to apply custom filed status
Hi, how can I capture the action of opening (not the open status) a new ticket to apply a custom filed value to Work in progress Thanks and regards Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] RT internals
Hi Tim thanks for the reply, the upgrade path that you have explain seem fairlly simple though consumes bit more time then in-place upgrade I believe but its safe to have the upper hand on fall back to the original system just in case if something to go wrong. Thank you again Best Regards Asanka From: Tim Cutts t...@sanger.ac.uk To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Tuesday, 11 September 2012, 14:58 Subject: Re: [rt-users] RT internals On 11/09/2012 06:48, Asanka Gunasekera wrote: Hi Tim, thank you for the reply, bigest problem that I have not been a perl programer, hope you don't mind me asking bit more clarifications I am using Oracle as my database and I could not make head or tail of the relations :) guess need to sit by this and real go through the DB I can't help you with the Oracle stuff - MySQL is the only database I really know in any detail. 3. if I need to migrate to a new installation (with out upgrade) how would I go about this task (would it be as just to create the new instance and configure all the plugins as per the current and just do a backup and restore on the db) Yes. I've done that before. As long as you're not changing the software versions, just copying to a new system, it should be fine. Asanka = so this is not the way to do an upgrade? is it because there could be DB changes in the new release? There quite frequently are database updates in new releases. When performing a major new release, what I do is: Preamble: Disable incoming web requests and queue email to the RT server (you don't want to lose any ticket transactions during the upgrade) 1) Shut RT down and copy the database to a new server (which is easy for me since I run the database in a virtual machine and can just clone the VM) 2) Do the same for the web server, if it's on a separate machine from the database. 3) Perform the upgrade procedure, including any database updates required, on the new copy, and test it, in particular any local customisations you have in /opt/rt4/local. 4) If everything's working, shut down the old servers, and re-enable the web and email traffic, pointing to the new servers. This is a fairly complex way of performing an upgrade, but it has the advantage that you can easily back out of it if it goes wrong, and go back to your old system, which is not simple if you do an in-place upgrade of the live system. Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE. Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
[rt-users] RT internals
Hi does any one can point me to some reference that will give me how RT works internally (Trouble shooting purposes) I need to know things like 1. where all this configurations are stored in RT (custom fields, actual Scripts, templates, Attachemnt etc) 2. Does the RT keep all the modification that I do using root dash board (or any other) in the DB 3. if I need to migrate to a new installation (with out upgrade) how would I go about this task (would it be as just to create the new instance and configure all the plugins as per the current and just do a backup and restore on the db) 4. What would be the consequences if I try to change webdomain (problem is our organization domain has changed since the commission of RT) 5. I have below problem Couldn't find Ticket for reminder 1656. Please contact administrator. though I have put this resolve reminder when the ticket resolved some times these messages keeps pooping up and I have to change the status manually from DB. I have tested this script and for me works perfectly. I tried to trace the ticket id by going through the DB from backebnd but I am unable to put tickets and reminders (how do I find the relations) Appreciate any help that you can provide Thanks and Regards
Re: [rt-users] RT internals
Hi Tim, thank you for the reply, bigest problem that I have not been a perl programer, hope you don't mind me asking bit more clarifications I am using Oracle as my database and I could not make head or tail of the relations :) guess need to sit by this and real go through the DB 3. if I need to migrate to a new installation (with out upgrade) how would I go about this task (would it be as just to create the new instance and configure all the plugins as per the current and just do a backup and restore on the db) Yes. I've done that before. As long as you're not changing the software versions, just copying to a new system, it should be fine. Asanka = so this is not the way to do an upgrade? is it because there could be DB changes in the new release? Thanks and Best Regards From: Tim Cutts t...@sanger.ac.uk To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Tuesday, 11 September 2012, 2:11 Subject: Re: [rt-users] RT internals On 10/09/2012 12:20, Asanka Gunasekera wrote: Hi does any one can point me to some reference that will give me how RT works internally (Trouble shooting purposes) I need to know things like 1. where all this configurations are stored in RT (custom fields, actual Scripts, templates, Attachemnt etc) In the database. The schema isn't that complicated; although some of the configuration data is stored as data structures in blob columns, which can make it a bit tricky to unpick. 2. Does the RT keep all the modification that I do using root dash board (or any other) in the DB Yes. 3. if I need to migrate to a new installation (with out upgrade) how would I go about this task (would it be as just to create the new instance and configure all the plugins as per the current and just do a backup and restore on the db) Yes. I've done that before. As long as you're not changing the software versions, just copying to a new system, it should be fine. 4. What would be the consequences if I try to change webdomain (problem is our organization domain has changed since the commission of RT) That's just an RT_SiteConfig setting. I think you can comfortably change it. You might want to check that the RT and mail configuration is set to be happy with both domains, to catch any requests for the old name. 5. I have below problem Couldn't find Ticket for reminder 1656. Please contact administrator. though I have put this resolve reminder when the ticket resolved some times these messages keeps pooping up and I have to change the status manually from DB. I have tested this script and for me works perfectly. I tried to trace the ticket id by going through the DB from backebnd but I am unable to put tickets and reminders (how do I find the relations) Appreciate any help that you can provide It's much easier to follow these things, I find, by using the RT Perl API. It's usually quite easy to write small perl scripts to inspect particular parts of the database, and the API does the unpicking of the database schema so you don't have to. perldoc RT::Ticket and its friends will help you. Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE. Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] status change when reply on resolved ticket
Hi Have any one written a script to change status (custom field) on requester reply Thanks and Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Tim Cutts t...@sanger.ac.uk; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Wednesday, 29 August 2012, 16:02 Subject: Re: [rt-users] status change when reply on resolved ticket Hi Can I do below Define a script which will change custom field state on reply to a ticket as below 1. Custom filed “reply stat” a. Waiting on Customer (requester) b. Work in progress (internal communication) If the customer (requester) replies the status should changed to “Work in progress” if the any other reply start should change to “Waiting on Customer”. If this is possible how to do this? Thanks and regards From: Tim Cutts t...@sanger.ac.uk To: Duncan McEwan dun...@ecs.vuw.ac.nz Cc: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk; rt-users@lists.bestpractical.com Sent: Tuesday, 28 August 2012, 12:34 Subject: Re: [rt-users] status change when reply on resolved ticket On 27 Aug 2012, at 23:04, Duncan McEwan dun...@ecs.vuw.ac.nz wrote: You can't have it both ways. Either you disable the auto open scrip in which case you potentially miss a customer responding to a resolved ticket to say the problem is not fixed. Or you leave the scrip enabled in which case you may have to manually re-resolve tickets that are reopened due to Thank-you emails. We do that latter and find it not that big a deal for our ticket volumes. Your situation may well be different. I suppose you could try writing your own auto open scrip that searched through the body of a reply to try to figure out whether it looked like it was just saying thank you. Maybe someone has already put something like this on the wiki. If not, good luck getting something that works reliably...! The other suggestion that has been made on the list from time to time is to have an On resolve scrip with a template that includes text along the lines of There is no need to reply to this message to thank us if this issue is now resolved as that will just reopen this closed ticket. But you'll still get some users doing it anyway... That's what we do too. The problem is that it tends to mess with ticket resolution times, and that upsets the various managers who rely on dubious statistics like mean time to resolution for KPIs. It's not such a problem for the thank you emails, more for the breed of user who each time they have a problem think who helped me last time?, look through their email, and reply to any old email that appears to have come from that person. They often re-open tickets which are months or years old. I'm considering writing a scrip which checks how long ago the ticket was resolved, and if it's longer than a certain threshold, leaves it closed and automatically creates a child ticket with the new transaction in it. I think there are bits and pieces to do this in the wiki already, (ForkIntoNewTicket or something) but I haven't pieced all of it together yet. Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE.
Re: [rt-users] status change when reply on resolved ticket
Hi Can I do below Define a script which will change custom field state on reply to a ticket as below 1. Custom filed “reply stat” a. Waiting on Customer (requester) b. Work in progress (internal communication) If the customer (requester) replies the status should changed to “Work in progress” if the any other reply start should change to “Waiting on Customer”. If this is possible how to do this? Thanks and regards From: Tim Cutts t...@sanger.ac.uk To: Duncan McEwan dun...@ecs.vuw.ac.nz Cc: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk; rt-users@lists.bestpractical.com Sent: Tuesday, 28 August 2012, 12:34 Subject: Re: [rt-users] status change when reply on resolved ticket On 27 Aug 2012, at 23:04, Duncan McEwan dun...@ecs.vuw.ac.nz wrote: You can't have it both ways. Either you disable the auto open scrip in which case you potentially miss a customer responding to a resolved ticket to say the problem is not fixed. Or you leave the scrip enabled in which case you may have to manually re-resolve tickets that are reopened due to Thank-you emails. We do that latter and find it not that big a deal for our ticket volumes. Your situation may well be different. I suppose you could try writing your own auto open scrip that searched through the body of a reply to try to figure out whether it looked like it was just saying thank you. Maybe someone has already put something like this on the wiki. If not, good luck getting something that works reliably...! The other suggestion that has been made on the list from time to time is to have an On resolve scrip with a template that includes text along the lines of There is no need to reply to this message to thank us if this issue is now resolved as that will just reopen this closed ticket. But you'll still get some users doing it anyway... That's what we do too. The problem is that it tends to mess with ticket resolution times, and that upsets the various managers who rely on dubious statistics like mean time to resolution for KPIs. It's not such a problem for the thank you emails, more for the breed of user who each time they have a problem think who helped me last time?, look through their email, and reply to any old email that appears to have come from that person. They often re-open tickets which are months or years old. I'm considering writing a scrip which checks how long ago the ticket was resolved, and if it's longer than a certain threshold, leaves it closed and automatically creates a child ticket with the new transaction in it. I think there are bits and pieces to do this in the wiki already, (ForkIntoNewTicket or something) but I haven't pieced all of it together yet. Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE.
Re: [rt-users] show update stat of a ticket
Hi, is this even possible Thanks and regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Friday, 24 August 2012, 15:54 Subject: [rt-users] show update stat of a ticket Hi, is there a way to display a column under 10 highest priority tickets I own which will show the ticket response status like waiting for customer or in progress or reviewing something like that. Thanks and best regards
[rt-users] status change when reply on resolved ticket
Hi, I just ran in to a vired thing. when I reply on a ticker which is been marked as resolved the status changes back to open any help to stop this behavior. Thanks and regards
Re: [rt-users] status change when reply on resolved ticket
Thanks Ruslan From: Ruslan Zakirov r...@bestpractical.com To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Monday, 27 August 2012, 21:27 Subject: Re: [rt-users] status change when reply on resolved ticket On Mon, Aug 27, 2012 at 2:46 PM, Asanka Gunasekera asanka_gunasek...@yahoo.co.uk wrote: Hi, I just ran in to a vired thing. when I reply on a ticker which is been marked as resolved the status changes back to open any help to stop this behavior. It's auto open scrip kicks in. In 3.8 and recent 4.0.x releases (earlier 4.0 releases lost this functionality) allow you to pick status in the UI on reply to avoid the change. You can disable the scrip, but this means that tickets are not re-opened when requestors reply. Thanks and regards -- Best regards, Ruslan.
Re: [rt-users] status change when reply on resolved ticket
Hi Ruslan but what if a customer replies to an resolved ticket just to confirm that the work was competed to his/her satisfaction, how can I handle such a scenario. I dont want this reopened but add the customer reply as it is Thanks and Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Ruslan Zakirov r...@bestpractical.com Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Monday, 27 August 2012, 22:33 Subject: Re: [rt-users] status change when reply on resolved ticket Thanks Ruslan From: Ruslan Zakirov r...@bestpractical.com To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Monday, 27 August 2012, 21:27 Subject: Re: [rt-users] status change when reply on resolved ticket On Mon, Aug 27, 2012 at 2:46 PM, Asanka Gunasekera asanka_gunasek...@yahoo.co.uk wrote: Hi, I just ran in to a vired thing. when I reply on a ticker which is been marked as resolved the status changes back to open any help to stop this behavior. It's auto open scrip kicks in. In 3.8 and recent 4.0.x releases (earlier 4.0 releases lost this functionality) allow you to pick status in the UI on reply to avoid the change. You can disable the scrip, but this means that tickets are not re-opened when requestors reply. Thanks and regards -- Best regards, Ruslan.
Re: [rt-users] status change when reply on resolved ticket
Thanks you Dancan and best regards From: Duncan McEwan dun...@ecs.vuw.ac.nz To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk Cc: rt-users@lists.bestpractical.com Sent: Tuesday, 28 August 2012, 3:34 Subject: Re: [rt-users] status change when reply on resolved ticket Asanka, but what if a customer replies to an resolved ticket just to confirm that the work was competed to his/her satisfaction, how can I handle such a scenario. I dont want this reopened but add the customer reply as it is You can't have it both ways. Either you disable the auto open scrip in which case you potentially miss a customer responding to a resolved ticket to say the problem is not fixed. Or you leave the scrip enabled in which case you may have to manually re-resolve tickets that are reopened due to Thank-you emails. We do that latter and find it not that big a deal for our ticket volumes. Your situation may well be different. I suppose you could try writing your own auto open scrip that searched through the body of a reply to try to figure out whether it looked like it was just saying thank you. Maybe someone has already put something like this on the wiki. If not, good luck getting something that works reliably...! The other suggestion that has been made on the list from time to time is to have an On resolve scrip with a template that includes text along the lines of There is no need to reply to this message to thank us if this issue is now resolved as that will just reopen this closed ticket. But you'll still get some users doing it anyway... Duncan
[rt-users] show update stat of a ticket
Hi, is there a way to display a column under 10 highest priority tickets I own which will show the ticket response status like waiting for customer or in progress or reviewing something like that. Thanks and best regards
Re: [rt-users] User exists but does not show up under Users in the web interface
Hi Sandra, I ran in to something simmiler what I did was under tools configure users, I hade to tick Include disabled users in search and selected the user that I what to modify. In the Modify the user Chamara under access control I had to tick Let this user access RT (this would be already selected) Let this user be granted rights (Privileged) Hope this helps Regards From: Sandra Wittenbrock san...@hpcrd.lbl.gov To: rt-users@lists.bestpractical.com Sent: Wednesday, 25 July 2012, 5:27 Subject: [rt-users] User exists but does not show up under Users in the web interface Hello, I'm not sure how to modify this user. The user exists but does not show up under Users in the web interface. When I login to the database, I can find the user and it says, Autocreated when added as a watcher How can I modify users who were autocreated? The list of users says, Privileged users Is there a way to display unprivileged users. I could edit the database directly, but I think I recall reading that could cause some database corruption, and much larger problems. Thanks, Sandra
Re: [rt-users] Installing RT 3.8.12 on Centos 5.5
Hi Below is a section of my RT since I had something similar DocumentRoot /usr/local/rt-ora/share/html Location / Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /usr/local/rt-ora/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/usr/local/rt-ora/sbin/rt-server); /Perl /VirtualHost Hope it helps Regards From: Joseph Thames beart...@gmail.com To: rt-users@lists.bestpractical.com Sent: Tuesday, 24 July 2012, 23:15 Subject: [rt-users] Installing RT 3.8.12 on Centos 5.5 Hello, I'm a Perl-skilled developer, new to RT, installing RT 3.8.12 on a CentOS 5.5 server. I was able to login to username=root password=password to bring up the RT-at-a-glance cite from a browser on the server. But when I try it from a browser on another client (Kubuntu 9.04) in my office with the same URL, I don't get a login window, but get he default (no website) response page from the server. I'm using the following vhost code in httpd.conf: VirtualHost rt.metacalculus.net:80 ServerName rt.metacalculus.net ServerAdmin ad...@rt.metacalculus.net DocumentRoot /opt/rt3/share/html AddDefaultCharSet UTF-8 PerlRequire /opt/rt3/bin/webmux.pl Directory /opt/rt3/share/html Order Allow,Deny Allow from all SetHandler perl-script PerlResponseHandler RT::Mason /Directory /VirtualHost When I look at the index.html page in the document root, I get the You are almost there message: You haven't yet configured your webserver to run RT. You appear to have installed RT's web interface correctly, but haven't yet configured your web server to run the RT server which powers the web interface. The next step is to edit your webserver's configuration file to instruct it to use RT's mod_perl, FastCGI or SpeedyCGI handler. If you need commercial support, please contact us at sa...@bestpractical.com. It seems there must be a problem with the Mason wrapping chain. Does anybody have a clue as to what is wrong? Thanks in advance, beartham -- Joseph 'Bear' Thames MetaCalculus, LLC and Meta Science Foundation (505) 977-9024 - Cell Phone beart...@gmail.com
Re: [rt-users] user rights for basic on dashboard
Hi Can some one give me some reference at least :( Thanks and Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Tuesday, 10 July 2012, 13:07 Subject: user rights for basic on dashboard Hi I am having 3 issues in user permissions 1. When I try to create a ticket as minimum privileged user on a queue I can see and select the “status” and the “owner” under Basics. How can I hide this from selected users (requesters) 2. When the requester goes in to basic under ticket, here too he can see this users list, can we disable this as well from a selected users. 3. Is there any chance of we display closed issues by queue on the dashboard Thanks and Regards
[rt-users] Add new column to quick search
Hi I am using RT 4 and I need to add new column that would show all resolved ticket count to quick Search and I could not find any place that would give me some step by step instruction how to do this Can some one point me how do this Thanks and Regards
[rt-users] user rights for basic on dashboard
Hi I am having 3 issues in user permissions 1. When I try to create a ticket as minimum privileged user on a queue I can see and select the “status” and the “owner” under Basics. How can I hide this from selected users (requesters) 2. When the requester goes in to basic under ticket, here too he can see this users list, can we disable this as well from a selected users. 3. Is there any chance of we display closed issues by queue on the dashboard Thanks and Regards
[rt-users] mail AdminCC when moving ticket from queue to queue
Hi, how do I get the RT to send a mail to AdminCC when moving a ticket from one queue to another Thanks and Regards
[rt-users] requester to check status of a ticket
Hi my management have come up with this new requirement, apparently this is unavailable What they want is, once a ticket gets moved to a deferent queue which the ticket requester is not a part of, can the requester still look in to the ticket (status of the ticket) without having permission to the current queue Thanks and regards
Re: [rt-users] setting up approvals on RT 4.0.1
Hi, I have found the solution for the undermentioned issue, it was merely
permission issu
hope some one can be helped with my exp (not that is much to what you guys are
capable of)
Reagrds
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk;
rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Monday, 13 February 2012, 20:08
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi I found why the tickets are not visible in the approvals tab. when a ticket
is created for approvals the owner is nobody rather than the person who is
approving the ticket.
Now can some one tell me what I am doing wrong, below is my template
===Create-Ticket: poreq
Subject: Approve purchase order for {$Tickets{'TOP'}-Subject}
Depended-On-By: TOP
Queue: Approvals-PO
Type: approval
Owner: appro...@iil.informatics.lk #username-of-owner #note this is so that
notifications work properly
Content: Someone has created a purchase
requisition. Please review and approve it, so they can spend some money.
ENDOFCONTENT
Thanks and regards
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk;
rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Monday, 13 February 2012, 16:28
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi, I am sure some one would have got this working, is there any one who can
give me some hand in this, though I can see the ticket created by looing up in
the logs. Aprovals do not show up in approvals tab?
Thanks
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk;
rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Thursday, 19 January 2012, 9:58
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi I am stuck! any help can any one give on this
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk;
rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Tuesday, 10 January 2012, 11:51
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi Can any one tell me what I am doing wrong??
Thanks and regards
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk;
rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Thursday, 5 January 2012, 11:53
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi, the steps which I have taken while trying to setup Approvals as follows
1) Create queue PO-Qre
a) Create template Create Approvals
===Create-Ticket: poreq Subject: Approve purchase order for
{$Tickets{'TOP'}-Subject} Depended-On-By: TOP Queue:
Approvals-PO Type: approval Owner: username-of-owner #note
this is so that notifications work properly Content: Someone has
created a purchase requisition. Please review and approve it, so they can
spend some money. ENDOFCONTENT
b) Create the script Create PO-Req approval
Description: Create PO Req approval Condition: On Create
Action: Create Tickets Template: Create Approval Stage:
TransactionCreate
c)gave permission to the users who can create tickets under PO-Req
2) Create Approvals-PO queue
d)Copy templates from _Approvals (or ran the script)
e)Set the reply address to PO-Req
f)Add the people as AddminCC who are to approve the ticlets
Now when I create a ticket under PO-Req, in the log it says it is creating
ticket in Approvel-PO queue.
But I am unable to find the
tickets
in the DB or under Approvals tab
Can some one tell me what is going
on!!!
Thanks and best Regards
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Thursday, 5 January 2012, 11:02
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Thanks you for the reply
Best Regards
From: Kevin Falcone falc...@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Tuesday, 3 January 2012, 23:34
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
On Thu, Dec 29, 2011 at 08:04:15AM +, Asanka Gunasekera
wrote:
Hi All, I am trying to set up approvals on RT 4.0.1 and I am following
http://requesttracker.wikia.com/wiki/ApprovalCreation
but in this document it talks about copying scripts and templates from
_Approval queue.
I can only find 5 templates but there are no scripts
Those Scrips were replaced in about mid-3.8 with
RT::Approval::Rules::*. You shouldn't need to copy them
Re: [rt-users] setting up approvals on RT 4.0.1
Hi, I am sure some one would have got this working, is there any one who can
give me some hand in this, though I can see the ticket created by looing up in
the logs. Aprovals do not show up in approvals tab?
Thanks
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk;
rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Thursday, 19 January 2012, 9:58
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi I am stuck! any help can any one give on this
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk;
rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Tuesday, 10 January 2012, 11:51
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi Can any one tell me what I am doing wrong??
Thanks and regards
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk;
rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Thursday, 5 January 2012, 11:53
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi, the steps which I have taken while trying to setup Approvals as follows
1) Create queue PO-Qre
a) Create template Create Approvals
===Create-Ticket: poreq Subject: Approve purchase order for
{$Tickets{'TOP'}-Subject} Depended-On-By: TOP Queue:
Approvals-PO Type: approval Owner: username-of-owner #note
this is so that notifications work properly Content: Someone has
created a purchase requisition. Please review and approve it, so they can
spend some money. ENDOFCONTENT
b) Create the script Create PO-Req approval
Description: Create PO Req approval Condition: On Create
Action: Create Tickets Template: Create Approval Stage:
TransactionCreate
c)gave permission to the users who can create tickets under PO-Req
2) Create Approvals-PO queue
d)Copy templates from _Approvals (or ran the script)
e)Set the reply address to PO-Req
f)Add the people as AddminCC who are to approve the ticlets
Now when I create a ticket under PO-Req, in the log it says it is creating
ticket in Approvel-PO queue.
But I am unable to find the
tickets
in the DB or under Approvals tab
Can some one tell me what is going
on!!!
Thanks and best Regards
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Thursday, 5 January 2012, 11:02
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Thanks you for the reply
Best Regards
From: Kevin Falcone falc...@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Tuesday, 3 January 2012, 23:34
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
On Thu, Dec 29, 2011 at 08:04:15AM +, Asanka Gunasekera
wrote:
Hi All, I am trying to set up approvals on RT 4.0.1 and I am following
http://requesttracker.wikia.com/wiki/ApprovalCreation
but in this document it talks about copying scripts and templates from
_Approval queue.
I can only find 5 templates but there are no scripts
Those Scrips were replaced in about mid-3.8 with
RT::Approval::Rules::*. You shouldn't need to copy them anywhere in
order to use Approvals. You'll want to modify the Templates as needed
and set up your CreateTickets scrip to actually create the Approvals
tickets.
-kevin
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston —
March 5 6, 2012
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston — March 5 6, 2012
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
Re: [rt-users] setting up approvals on RT 4.0.1
Hi I found why the tickets are not visible in the approvals tab. when a ticket
is created for approvals the owner is nobody rather than the person who is
approving the ticket.
Now can some one tell me what I am doing wrong, below is my template
===Create-Ticket: poreq
Subject: Approve purchase order for {$Tickets{'TOP'}-Subject}
Depended-On-By: TOP
Queue: Approvals-PO
Type: approval
Owner: appro...@iil.informatics.lk #username-of-owner #note this is so that
notifications work properly
Content: Someone has created a purchase requisition. Please review and approve
it, so they can spend some money.
ENDOFCONTENT
Thanks and regards
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk;
rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Monday, 13 February 2012, 16:28
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi, I am sure some one would have got this working, is there any one who can
give me some hand in this, though I can see the ticket created by looing up in
the logs. Aprovals do not show up in approvals tab?
Thanks
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk;
rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Thursday, 19 January 2012, 9:58
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi I am stuck! any help can any one give on this
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk;
rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Tuesday, 10 January 2012, 11:51
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi Can any one tell me what I am doing wrong??
Thanks and regards
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk;
rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Thursday, 5 January 2012, 11:53
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi, the steps which I have taken while trying to setup Approvals as follows
1) Create queue PO-Qre
a) Create template Create Approvals
===Create-Ticket: poreq Subject: Approve purchase order for
{$Tickets{'TOP'}-Subject} Depended-On-By: TOP Queue:
Approvals-PO Type: approval Owner: username-of-owner #note
this is so that notifications work properly Content: Someone has
created a purchase requisition. Please review and approve it, so they can
spend some money. ENDOFCONTENT
b) Create the script Create PO-Req approval
Description: Create PO Req approval Condition: On Create
Action: Create Tickets Template: Create Approval Stage:
TransactionCreate
c)gave permission to the users who can create tickets under PO-Req
2) Create Approvals-PO queue
d)Copy templates from _Approvals (or ran the script)
e)Set the reply address to PO-Req
f)Add the people as AddminCC who are to approve the ticlets
Now when I create a ticket under PO-Req, in the log it says it is creating
ticket in Approvel-PO queue.
But I am unable to find the
tickets
in the DB or under Approvals tab
Can some one tell me what is going
on!!!
Thanks and best Regards
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Thursday, 5 January 2012, 11:02
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Thanks you for the reply
Best Regards
From: Kevin Falcone falc...@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Tuesday, 3 January 2012, 23:34
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
On Thu, Dec 29, 2011 at 08:04:15AM +, Asanka Gunasekera
wrote:
Hi All, I am trying to set up approvals on RT 4.0.1 and I am following
http://requesttracker.wikia.com/wiki/ApprovalCreation
but in this document it talks about copying scripts and templates from
_Approval queue.
I can only find 5 templates but there are no scripts
Those Scrips were replaced in about mid-3.8 with
RT::Approval::Rules::*. You shouldn't need to copy them anywhere in
order to use Approvals. You'll want to modify the Templates as needed
and set up your CreateTickets scrip to actually create the Approvals
tickets.
-kevin
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston —
March 5 6, 2012
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston — March 5 6, 2012
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
[rt-users] ticket number by queue
Hi, I have a requirement to have ticket number sequenced by Queue, is this possible? or RT way of using all tickets to be in sequence, disregard of Queue Hope I make any sense by above query! Thanks and Regards RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] setting up approvals on RT 4.0.1
Hi I am stuck! any help can any one give on this
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk;
rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Tuesday, 10 January 2012, 11:51
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi Can any one tell me what I am doing wrong??
Thanks and regards
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk;
rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Thursday, 5 January 2012, 11:53
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi, the steps which I have taken while trying to setup Approvals as follows
1) Create queue PO-Qre
a) Create template Create Approvals
===Create-Ticket: poreq Subject: Approve purchase order for
{$Tickets{'TOP'}-Subject} Depended-On-By: TOP Queue:
Approvals-PO Type: approval Owner: username-of-owner #note
this is so that notifications work properly Content: Someone has
created a purchase requisition. Please review and approve it, so they can
spend some money. ENDOFCONTENT
b) Create the script Create PO-Req approval
Description: Create PO Req approval Condition: On Create
Action: Create Tickets Template: Create Approval Stage:
TransactionCreate
c)gave permission to the users who can create tickets under PO-Req
2) Create Approvals-PO queue
d)Copy templates from _Approvals (or ran the script)
e)Set the reply address to PO-Req
f)Add the people as AddminCC who are to approve the ticlets
Now when I create a ticket under PO-Req, in the log it says it is creating
ticket in Approvel-PO queue.
But I am unable to find the tickets
in the DB or under Approvals tab
Can some one tell me what is going
on!!!
Thanks and best Regards
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Thursday, 5 January 2012, 11:02
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Thanks you for the reply
Best Regards
From: Kevin Falcone falc...@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Tuesday, 3 January 2012, 23:34
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
On Thu, Dec 29, 2011 at 08:04:15AM +, Asanka Gunasekera
wrote:
Hi All, I am trying to set up approvals on RT 4.0.1 and I am following
http://requesttracker.wikia.com/wiki/ApprovalCreation
but in this document it talks about copying scripts and templates from
_Approval queue.
I can only find 5 templates but there are no scripts
Those Scrips were replaced in about mid-3.8 with
RT::Approval::Rules::*. You shouldn't need to copy them anywhere in
order to use Approvals. You'll want to modify the Templates as needed
and set up your CreateTickets scrip to actually create the Approvals
tickets.
-kevin
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston —
March 5 6, 2012
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston — March 5 6, 2012
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
Re: [rt-users] setting up approvals on RT 4.0.1
Hi Can any one tell me what I am doing wrong??
Thanks and regards
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk;
rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Thursday, 5 January 2012, 11:53
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi, the steps which I have taken while trying to setup Approvals as follows
1) Create queue PO-Qre
a) Create template Create Approvals
===Create-Ticket: poreq Subject: Approve purchase order for
{$Tickets{'TOP'}-Subject} Depended-On-By: TOP Queue:
Approvals-PO Type: approval Owner: username-of-owner #note
this is so that notifications work properly Content: Someone has
created a purchase requisition. Please review and approve it, so they can
spend some money. ENDOFCONTENT
b) Create the script Create PO-Req approval
Description: Create PO Req approval Condition: On Create
Action: Create Tickets Template: Create Approval Stage:
TransactionCreate
c)gave permission to the users who can create tickets under PO-Req
2) Create Approvals-PO queue
d)Copy templates from _Approvals (or ran the script)
e)Set the reply address to PO-Req
f)Add the people as AddminCC who are to approve the ticlets
Now when I create a ticket under PO-Req, in the log it says it is creating
ticket in Approvel-PO queue.
But I am unable to find the tickets in the DB or under Approvals tab
Can some one tell me what is going
on!!!
Thanks and best Regards
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Thursday, 5 January 2012, 11:02
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Thanks you for the reply
Best Regards
From: Kevin Falcone falc...@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Tuesday, 3 January 2012, 23:34
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
On Thu, Dec 29, 2011 at 08:04:15AM +, Asanka Gunasekera
wrote:
Hi All, I am trying to set up approvals on RT 4.0.1 and I am following
http://requesttracker.wikia.com/wiki/ApprovalCreation
but in this document it talks about copying scripts and templates from
_Approval queue.
I can only find 5 templates but there are no scripts
Those Scrips were replaced in about mid-3.8 with
RT::Approval::Rules::*. You shouldn't need to copy them anywhere in
order to use Approvals. You'll want to modify the Templates as needed
and set up your CreateTickets scrip to actually create the Approvals
tickets.
-kevin
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston —
March 5 6, 2012
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston — March 5 6, 2012
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
Re: [rt-users] setting up approvals on RT 4.0.1
Thanks you for the reply Best Regards From: Kevin Falcone falc...@bestpractical.com To: rt-users@lists.bestpractical.com Sent: Tuesday, 3 January 2012, 23:34 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 On Thu, Dec 29, 2011 at 08:04:15AM +, Asanka Gunasekera wrote: Hi All, I am trying to set up approvals on RT 4.0.1 and I am following http://requesttracker.wikia.com/wiki/ApprovalCreation but in this document it talks about copying scripts and templates from _Approval queue. I can only find 5 templates but there are no scripts Those Scrips were replaced in about mid-3.8 with RT::Approval::Rules::*. You shouldn't need to copy them anywhere in order to use Approvals. You'll want to modify the Templates as needed and set up your CreateTickets scrip to actually create the Approvals tickets. -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] setting up approvals on RT 4.0.1
Hi, the steps which I have taken while trying to setup Approvals as follows
1) Create queue PO-Qre
a) Create template Create Approvals
===Create-Ticket: poreq Subject: Approve purchase order for
{$Tickets{'TOP'}-Subject} Depended-On-By: TOP Queue:
Approvals-PO Type: approval Owner: username-of-owner #note
this is so that notifications work properly Content: Someone has
created a purchase requisition. Please review and approve it, so they can
spend some money. ENDOFCONTENT
b) Create the script Create PO-Req approval
Description: Create PO Req approval Condition: On Create
Action: Create Tickets Template: Create Approval Stage:
TransactionCreate
c)gave permission to the users who can create tickets under PO-Req
2) Create Approvals-PO queue
d)Copy templates from _Approvals (or ran the script)
e)Set the reply address to PO-Req
f)Add the people as AddminCC who are to approve the ticlets
Now when I create a ticket under PO-Req, in the log it says it is creating
ticket in Approvel-PO queue.
But I am unable to find the tickets in the DB or under Approvals tab
Can some one tell me what is going on!!!
Thanks and best Regards
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Thursday, 5 January 2012, 11:02
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Thanks you for the reply
Best Regards
From: Kevin Falcone falc...@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Tuesday, 3 January 2012, 23:34
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
On Thu, Dec 29, 2011 at 08:04:15AM +, Asanka Gunasekera
wrote:
Hi All, I am trying to set up approvals on RT 4.0.1 and I am following
http://requesttracker.wikia.com/wiki/ApprovalCreation
but in this document it talks about copying scripts and templates from
_Approval queue.
I can only find 5 templates but there are no scripts
Those Scrips were replaced in about mid-3.8 with
RT::Approval::Rules::*. You shouldn't need to copy them anywhere in
order to use Approvals. You'll want to modify the Templates as needed
and set up your CreateTickets scrip to actually create the Approvals
tickets.
-kevin
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston — March 5 6, 2012
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston — March 5 6, 2012
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
Re: [rt-users] setting up approvals on RT 4.0.1
Hi All, can any one give me a reason why there are no scripts belonging to _Approvals queue Thanks and Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Daniel Garcia Mejia dgar...@cesca.cat Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Friday, 30 December 2011, 9:35 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi Daniel, thanks for the reply I am using Oracle as the database and under scrips I am unable to find any entry relating to the queue 2 (_approvals) Thanks and Regards From: Daniel Garcia Mejia dgar...@cesca.cat To: asanka_gunasek...@yahoo.co.uk Cc: rt-users@lists.bestpractical.com Sent: Thursday, 29 December 2011, 18:43 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi, Scripts in '__Approval' queue are not visible, but you can't copy these scripts for another new approval queue that you create with MYSQL. Insert as 'root' user these following code: insert into Scrips (Queue, Description, ScripCondition, ScripAction, ConditionRules, ActionRules, CustomIsApplicableCode, CustomPrepareCode, CustomCommitCode, Stage, Template, Creator, Created, LastUpdatedBy, LastUpdated) select NEWQUEUENUM, Description, ScripCondition, ScripAction, ConditionRules, ActionRules, CustomIsApplicableCode, CustomPrepareCode, CustomCommitCode, Stage, Template, Creator, Created, LastUpdatedBy, LastUpdated from Scrips where Queue=2; Where NEWQUEUENUM is the 'id' of the new Queue that you create. Also, you can copy Templates of queue '__Approval'. insert into Templates (Queue, Name, Description, Type, Language, TranslationOf, Content, LastUpdated, LastUpdatedBy, Creator, Created) select NEWQUEUENUM, Name, Description, Type, Language, TranslationOf, Content, LastUpdated, LastUpdatedBy, Creator, Created from Templates where Queue=2; Where NEWQUEUENUM is the 'id' of the new Queue that you create. With this, you can get a exact copy of '__Approval' queue. Best regards, Daniel -- ... __ / / Daniel García Mejía C E / S / C A Portals i Repositoris /_/ Centre de Serveis Científics i Acadèmics de Catalunya Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona T. (NULL) - F. 93 205 6979 - dgar...@cesca.cat ... RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] setting up approvals on RT 4.0.1
Hi All, I am trying to set up approvals on RT 4.0.1 and I am following http://requesttracker.wikia.com/wiki/ApprovalCreation but in this document it talks about copying scripts and templates from _Approval queue. I can only find 5 templates but there are no scripts Thanks and Regards RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] setting up approvals on RT 4.0.1
Hi Daniel, thanks for the reply I am using Oracle as the database and under scrips I am unable to find any entry relating to the queue 2 (_approvals) Thanks and Regards From: Daniel Garcia Mejia dgar...@cesca.cat To: asanka_gunasek...@yahoo.co.uk Cc: rt-users@lists.bestpractical.com Sent: Thursday, 29 December 2011, 18:43 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi, Scripts in '__Approval' queue are not visible, but you can't copy these scripts for another new approval queue that you create with MYSQL. Insert as 'root' user these following code: insert into Scrips (Queue, Description, ScripCondition, ScripAction, ConditionRules, ActionRules, CustomIsApplicableCode, CustomPrepareCode, CustomCommitCode, Stage, Template, Creator, Created, LastUpdatedBy, LastUpdated) select NEWQUEUENUM, Description, ScripCondition, ScripAction, ConditionRules, ActionRules, CustomIsApplicableCode, CustomPrepareCode, CustomCommitCode, Stage, Template, Creator, Created, LastUpdatedBy, LastUpdated from Scrips where Queue=2; Where NEWQUEUENUM is the 'id' of the new Queue that you create. Also, you can copy Templates of queue '__Approval'. insert into Templates (Queue, Name, Description, Type, Language, TranslationOf, Content, LastUpdated, LastUpdatedBy, Creator, Created) select NEWQUEUENUM, Name, Description, Type, Language, TranslationOf, Content, LastUpdated, LastUpdatedBy, Creator, Created from Templates where Queue=2; Where NEWQUEUENUM is the 'id' of the new Queue that you create. With this, you can get a exact copy of '__Approval' queue. Best regards, Daniel -- ... __ / / Daniel García Mejía C E / S / C A Portals i Repositoris /_/ Centre de Serveis Científics i Acadèmics de Catalunya Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona T. (NULL) - F. 93 205 6979 - dgar...@cesca.cat ... RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] RT error “Couldn't load user ''
Hi Kevin, yes I did checked for users and I have tried few users which currently not configured in the Oracle db or AD with the same result that is giving the error RT error “Couldn't load user '' Thanks and Regards From: Kevin Falcone falc...@bestpractical.com To: rt-users@lists.bestpractical.com Sent: Tue, 21 June, 2011 18:30:31 Subject: Re: [rt-users] RT error “Couldn't load user '' On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote: Hi I have installed RT4 and when I try to create a user I am getting an error RT error Couldn't load user '' Are you sure the user doesn't already exist? Go to Tools - Configuration - Users - Select and use either the Go To User box or the search to see if the user you're creating already exists as an unprivileged user. -kevin I read in one of your mailing list replies saying that user was got over this issue by removing Authen::ExternalAuth from plugging. But in my case I am unable to do so since AD authentication is my primary method of authentication. http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html I don't want RT to create users in AD but to create new users in oracle DB Can someone tell me how to get over this problem? Thanks regards 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT error “Couldn't load user ''
Hi I was playing with the user creation and what I found was, if I don’t have the user that I am going to create in the AD I am getting this error. If I have the user name in the AD the account gets created with out any errors but I don’t see these new users from the RT select user screen. But if I logged on to the from the backend, I can query the users table and I can see them 1. 1. Any idea why I am unable to create any users which are not already in the AD 2. 2. Once I create the user in AD I can created the users without errors, but I am unable to list these new users from RT web interface. (by running select * from rtdb1.users I can list newly created users) From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com Sent: Tue, 21 June, 2011 9:08:53 Subject: RT error “Couldn't load user '' Hi I have installed RT4 and when I try to create a user I am getting an error RT error “Couldn't load user '' I read in one of your mailing list replies saying that user was got over this issue by removing Authen::ExternalAuth from plugging. But in my case I am unable to do so since AD authentication is my primary method of authentication. http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html I don’t want RT to create users in AD but to create new users in oracle DB Can someone tell me how to get over this problem? Thanks regards 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT error “Couldn't load user ''
Hi I was playing with the user creation and what I found was, if I don’t have the user that I am going to create in the AD I am getting this error. If I have the user name in the AD the account gets created with out any errors but I don’t see these new users from the RT select user screen. But if I logged on to the from the backend, I can query the users table and I can see them 1. 1. Any idea why I am unable to create any users which are not already in the AD 2. 2. Once I create the user in AD I can created the users without errors, but I am unable to list these new users from RT web interface. (by running select * from rtdb1.users I can list newly created users) From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com Sent: Wed, 22 June, 2011 13:55:03 Subject: Re: [rt-users] RT error “Couldn't load user '' Hi Kevin, yes I did checked for users and I have tried few users which currently not configured in the Oracle db or AD with the same result that is giving the error RT error “Couldn't load user '' Thanks and Regards From: Kevin Falcone falc...@bestpractical.com To: rt-users@lists.bestpractical.com Sent: Tue, 21 June, 2011 18:30:31 Subject: Re: [rt-users] RT error “Couldn't load user '' On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote: Hi I have installed RT4 and when I try to create a user I am getting an error RT error Couldn't load user '' Are you sure the user doesn't already exist? Go to Tools - Configuration - Users - Select and use either the Go To User box or the search to see if the user you're creating already exists as an unprivileged user. -kevin I read in one of your mailing list replies saying that user was got over this issue by removing Authen::ExternalAuth from plugging. But in my case I am unable to do so since AD authentication is my primary method of authentication. http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html I don't want RT to create users in AD but to create new users in oracle DB Can someone tell me how to get over this problem? Thanks regards 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT error “Couldn't load user ''
Hi Guys, for question 2, when I select the option “Let this user be granted rights (Privileged)” then the user appears on the list through user select page. So is there a privilege that I need to set for user to be listed under user select From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com Sent: Wed, 22 June, 2011 15:33:16 Subject: Re: [rt-users] RT error “Couldn't load user '' Hi I was playing with the user creation and what I found was, if I don’t have the user that I am going to create in the AD I am getting this error. If I have the user name in the AD the account gets created with out any errors but I don’t see these new users from the RT select user screen. But if I logged on to the from the backend, I can query the users table and I can see them 1. 1. Any idea why I am unable to create any users which are not already in the AD 2. 2. Once I create the user in AD I can created the users without errors, but I am unable to list these new users from RT web interface. (by running select * from rtdb1.users I can list newly created users) From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com Sent: Wed, 22 June, 2011 13:55:03 Subject: Re: [rt-users] RT error “Couldn't load user '' Hi Kevin, yes I did checked for users and I have tried few users which currently not configured in the Oracle db or AD with the same result that is giving the error RT error “Couldn't load user '' Thanks and Regards From: Kevin Falcone falc...@bestpractical.com To: rt-users@lists.bestpractical.com Sent: Tue, 21 June, 2011 18:30:31 Subject: Re: [rt-users] RT error “Couldn't load user '' On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote: Hi I have installed RT4 and when I try to create a user I am getting an error RT error Couldn't load user '' Are you sure the user doesn't already exist? Go to Tools - Configuration - Users - Select and use either the Go To User box or the search to see if the user you're creating already exists as an unprivileged user. -kevin I read in one of your mailing list replies saying that user was got over this issue by removing Authen::ExternalAuth from plugging. But in my case I am unable to do so since AD authentication is my primary method of authentication. http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html I don't want RT to create users in AD but to create new users in oracle DB Can someone tell me how to get over this problem? Thanks regards 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
[rt-users] RT error “Couldn't load user ''
Hi I have installed RT4 and when I try to create a user I am getting an error RT error “Couldn't load user '' I read in one of your mailing list replies saying that user was got over this issue by removing Authen::ExternalAuth from plugging. But in my case I am unable to do so since AD authentication is my primary method of authentication. http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html I don’t want RT to create users in AD but to create new users in oracle DB Can someone tell me how to get over this problem? Thanks regards 2011 Training: http://bestpractical.com/services/training.html
[rt-users] SLA by queue bases
SLA by queue bases Hi, I am not sure if this is the right place but I think this is kind of an new requirement Scenario is as follow. Lets say that I we have customers named A, B, C, and D, and SLA levels are S1, S2, S3 and S4 for instance. For the time I can apply a default SLA per queue and let the customer select the SLA type from a pull down menu. Now our CEO wants is, depending on the agreement that the customer have with us, the SLA levels show be visible as below Customer A has to be able to see(or select ) only S1, and S2 Customer B should be able see (or select) only S2, S3 and S4 And customer C should be able to see (or select from ) S1, S2, S3 and S4 And say customer D has only S4 and S3 Can this be possible? Thanks and best Regards
[rt-users] error while accessing user or group pages
Hi I am evaluating RT4 and the version I am using is rt-4.0.1rc1, when I try to get in to the group or users web page I am getting following error in the browser Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; CMDTDF; .NET4.0C; .NET4.0E; InfoPath.2) Timestamp: Thu, 9 Jun 2011 03:12:45 UTC Message: HTML Parsing Error: Unable to modify the parent container element before the child element is closed (KB927917) Line: 0 Char: 0 Code: 0 URI: https://192.168.7.12/Admin/Groups/ I am using IE8, and as per google search was pointing to a bug scenario, any how can I fix this or is this a bug Thanks and best regards
Re: [rt-users] error while accessing user or group pages
Hi just an up date, this error comes with IE8, I tried with IE6 and mozilla firefox and this is working From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com Sent: Thu, 9 June, 2011 8:44:36 Subject: [rt-users] error while accessing user or group pages Hi I am evaluating RT4 and the version I am using is rt-4.0.1rc1, when I try to get in to the group or users web page I am getting following error in the browser Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; CMDTDF; .NET4.0C; .NET4.0E; InfoPath.2) Timestamp: Thu, 9 Jun 2011 03:12:45 UTC Message: HTML Parsing Error: Unable to modify the parent container element before the child element is closed (KB927917) Line: 0 Char: 0 Code: 0 URI: https://192.168.7.12/Admin/Groups/ I am using IE8, and as per google search was pointing to a bug scenario, any how can I fix this or is this a bug Thanks and best regards
[rt-users] RT4 to work with RT::Extension::SLA
Hi did any one manage to get RT4 to work with RT::Extension::SLA
[rt-users] just some clarifications
Hi in old RT relesess I get following files fastcgi_server fastcgi_server.in mason_handler.fcgi mason_handler.fcgi.in mason_handler.scgi mason_handler.scgi.in mason_handler.svc mason_handler.svc.in rt rt-crontool rt-crontool.in rt.in rt-mailgate rt-mailgate.in standalone_httpd standalone_httpd.in webmux.pl webmux.pl.in [root@iilrt bin]# pwd Under /home/RT_installs/rt-3.8.8/bin directory and in newer releases like RT 4 there is only rt rt-crontool rt-crontool.in rt.in rt-mailgate rt-mailgate.in why? Don’t we require rest of the files any more Thanks and Best Regards
