How did you measured performance on your previos installation?
--
Jarl
On 11/2/06, Gareth Oliver <[EMAIL PROTECTED]> wrote:
** Environment:
Windows 2003sp1 (VMWare)
MS-SQL 2003 sp3
ARS 7.0.0 p2 >upgraded to> 7.0.1
Mid-Tier 7.0.0 p2 >upgraded to> 7.0.1
I upgraded ARS & MT to 7.0.1 eagerly antic
hello listers,
where in the new supportweb do I find the downloads of Approval Server and
Assignment Engine?
Thx for your help.
Mario
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answ
**
Thank you for the info.
Going to query our sales about pricing.
Just in addition - anyone having a presentation that is showing
the appl in action ? ... checked the available files at the support page, but
have not really found what Im looking for.
Was hoping to see a presentation fro
Downloads and Patches -> BMC Remedy Product Download
--
Jarl
On 11/3/06, Mario Roehr <[EMAIL PROTECTED]> wrote:
hello listers,
where in the new supportweb do I find the downloads of Approval Server and
Assignment Engine?
Thx for your help.
Mario
_
Hi Jarl,
thanks for your answer but I can not find Approval Server or Assignment
Engine in the provided list.
Are these components included in any of the other products?
regards
Mario
Jarl Grøneng
Title: LDAP: Authenticate users against multiple domain
**
Hi,
ARS: 5.1.2
OS: Linux
When I configure the AREA LDAP Config form with single 'Host Name' and single 'User Base', it worked fine. Need to authenticate users against multiple domain. Should I use some delimiter(like ; or ) in th
Yes, you should pick server
--
Jarl
On 11/3/06, Mario Roehr <[EMAIL PROTECTED]> wrote:
Hi Jarl,
thanks for your answer but I can not find Approval Server or Assignment
Engine in the provided list.
Are these components included in any of the other products?
regards
Mario
Jar
**
Hi List
Needed a quick help.
We are developing a thin client ( for web)for our application which would be integrated to a portal and appear as a hyperlink there.
Authentication is already being done using SSO while a user is logging on the main portal.
We are trying to use AREA LDAP for in
**
Just reply to the address and ask not to be sent any more
email. I bet that takes care of it.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe
DeSouzaSent: Thursday, November 02, 2006 3:49 PMTo:
arslist@ARSLIST.ORGSubject: Re: Aeropr
And the problem was gone!!!
Thank you, Sebastian!!
de Man Sebastiaan wrote:
Hi Rafael,
I can't really see where the problem is, however here is my method of getting a
QualifierInfo, which I've copied and pasted several times over different
projects and always works, perhaps you're not getti
**
Thanks, but that wasn't my question. My question
was whether the ITSM 6 integration white paper will be released as part of the
CMDB 2.0.1 release, or at some time subsequent to it.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter,
**
Thanks Mike.
This worked.
.ron
On 11/2/06, Michael Worts <[EMAIL PROTECTED]> wrote:
** I have done this in the past by creating multiple ODBC data sources and then joining them together with your third party tool. Besides that (as far as I know), you have to create the join form in Remedy.
We have a new requirement that certain emails sent by Remedy need to
have a different FROM address - the person who just modified the ticket.
At first I planned on using multiple mailboxes, one for each person that
has a record in the User form. But the ARS Email Engine evidently does
not work wit
Stephen,
You can specify the from address in the notify action, on the messages tab.
Heider, Stephen wrote:
We have a new requirement that certain emails sent by Remedy need to
have a different FROM address - the person who just modified the ticket.
At first I planned on using multiple mailboxe
Raido,
Yes, but I believe this has to map to an entry in the 'AR System Email
Mailbox Configuration' form - to know how to send out the message.
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent:
That's Anand Chandrasekaran, and he's a current employee. I wrote down
his phone number a couple of weeks ago when I had a teleconference with
him, and I'm sure it's around here...somewhere.
Email me off list, and I'll send you his number when I find it.
Jennifer Meyer
Remedy Support Engineer
UNCLASSIFIED
Does your Remedy mailbox user profile have permission to "Send As" for
your Remedy Support staff?
If so, your configured Remedy mailbox can send a message with the
Sender, the tech's SMTP address and the recipient , the requester's SMTP
address
It is not quite that simple but the wo
Joe,
They got my email address from the "Passport" swag at BUW. They are
from the [EMAIL PROTECTED] email address. My email address must have
been added twice as I get 2 identical messages a couple of minutes
apart.
They should include unsubscribe function or at least be good enough to
respond
I don't think it does.. I have specified a from and reply-to address in
several filters/escalations, all works as expected.
Raido
Heider, Stephen wrote:
Raido,
Yes, but I believe this has to map to an entry in the 'AR System Email
Mailbox Configuration' form - to know how to send out the mess
Stephen,
This limitation is very easy to pass over. You just have to disable filter
named "AR System Email Mailbox Configuration Check Duplicates".
And then of course change your configuration parameter:
Email-Import-Form-By-Default: F
Kind Regards
Maciek
| -Original Message-
| From:
Hi Stephen
Looking at the workflow on the config form, it looks like the restriction on
only having a single mailbox relates to MAPI, not SMTP. See filter 'AR
System Email Mailbox Configuration Verify Unique MAPI Mail Box'
The other workflow check on this is filter 'AR System Email Mailbox
Conf
Sandra,
I am looking through the documentation, but haven't found the info to
Send As an email. What workflow changes are needed to dynamically
change the FROM address using MAPI with the Send As command?
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
Title: Re: multiple attachments in pool on mid tier? RESOLVED Satisfactorily
**
Hi ARSListers,
Another undocumented difference between WUT & mid tier. (Maybe it is documented - in the secret mid tier manual that we've never seen.)
In the absence of Label values in the field properties of
You are correct! I can use the default 'Remedy' mailbox to send email
and have the FROM and REPLY TO addresses dynamically set to the user
that last modified the ticket. Now, I don't need to create additional
mailboxes in the 'AR System Email Mailbox Configuration' form. Stephen
is happy.
The o
Title: arslist Digest - 1 Nov 2006 to 2 Nov 2006 (#2006-445)
**
I get my ARSList as an HTML digest and
lately the links don’t work to open the messages sometimes. The links
are like, cid:50951@LISTSERV.RBUGS.COM.
I get a page cannot be displayed or missing error. I’m using IE6 on XP.
An
**
Classification: UNCLASSIFIED
Caveats: NONE
John,
Here are some links I've found valuable in the past.
Good luck out there!
http://www.mattreinfeldt.com/site/
http://www.remedytools.com/downloads.htm
http://www.arsdeveloper.com/index.htm
http://www.soton.ac.uk/~_remedy/
http://www
Title: RE: ARERR 405 exporting Display Only form to .def file
**
Yes I got it to work. Create a view field on the display
only form. Run a set field on window loaded and set the value of the view field.
I set it to:
( "
" +
$Alert$) +
"
"
Notice the field $Alert$. It is a fi
**
I am not in the office. but out sick.. yes If I remember correctly you can do this with 5.12 but only 2 domains.. that is it..
Contact support for the helpit is a manual add to the ar.conf line...
On 11/3/06, Anthony K R <[EMAIL PROTECTED]> wrote:
**
Hi,
ARS: 5.1.2 OS: Linux
When I configu
That is my question too!!! So, I guess this is a "me too"
From: Action Request System discussion list(ARSList) on behalf of Rick cook
Sent: Fri 11/3/2006 8:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB 2.0.1 release date?
**
Thanks, but that wasn't my questi
**
We’re setting up updates via email and we want to
limit updates to a specific number of email addresses. So I’ve
configured a Security Key with the ‘Force From Email Addresses’ option
set to Yes.
The problem is the ‘Email Addresses’ field is
limited to 255 char. Does anyone know, i
**
Hi Rick,
> My question was whether the ITSM 6
integration white paper will be released as part of the CMDB 2.0.1 release, or
at some time subsequent to it.
Either scenario may be possible. White papers
are released under a different process than products. Thus they can be
released
**
You're right, of course. I wish I'd remembered that they were on separate paths, though sometimes things like that change.
Thanks for the info, David. We'll keep our eyes peeled for both the release and the white paper.
Rick
On 11/3/06, Easter, David <[EMAIL PROTECTED]> wrote:
**
Hi Ric
All,
I took a quick stab at the original question (off list) and since I
was stumped by the problem I poked Rafael the learn about the root of
the issue. ( So that I could learn what I missed.) I think that the
answer might help others so here is a quick write up.
The root of the issue was that
**
The longest URL I have had to use was 149 characters...so
no I haven't come across this limitation. I'm sure that a work around
however is to write your own plugin...I've been told it's not too hard...but I
have never tried
L. J. HeadSoftware EngineerRemedy Approved
Consultant
Fro
Another option might be to add the qualifications to the searches you
do against the vendor form.
The original question kind of borders on a question like:
"How do I set up a DB View to only show the *right* records from
the whole data set?"
(and one possible answer is use the *right* WHERE cla
Hello, has anyone experienced or have an idea on the following error
received during reindex process of Full Text Search using the hummingbird
product and ARS 7.x? Working with BMC/Remedy Tech support, but they don't
have a lot of experience with the new configuration of FTS and hummingbird.
Serve
They're available on the support site.
I count 17 fixed issues (from 7.0.0) in the release notes; but there are
now about 130 identified/open issues for 7.0.1. Granted, this only covers
"High & Medium issues" ... "submitted through BMC Remedy Customer
support..."
--
Tony Worthington
[EMAIL
What is the current consulting rate for experienced RACs? What are the
differences between the Midwest and east/west coast rates?
Furthermore, can anyone speak to his/her experience with any of the
following BMC consulting partners?
Column Technologies,
generationE Technologies,
or Xinify's
Tha
Dear listers,
Sorry to David and anyone else for the hassle; it was a glitch, we're fixing
it, and you are unsubscribed. If anyone else would also like to be unsubscribed
please notify us at [EMAIL PROTECTED]
we were promoting an educational webinar. Unfortunately we chose the wrong
webinar ho
I charge $854.23 per hour! But it is worth it! I'm in Texas! Not the midwest
or east or west coast.
Wait... I'm not a consultant. Nevermind!
Claire - working from home today!
From: Action Request System discussion list(ARSList) on behalf of Mark VO
Sent:
Anand.
I've got to say that what you just did was very proactive and honest.
While I did not get any of the emails that are being discussed, I know
how agravating "spam" can be.
Now if all companies took that tact
Warren
On 11/3/06, Anand Chandrasekaran <[EMAIL PROTECTED]> wrote:
Dear
I concur. When I was evaluating Aeroprise products Pratik, Anoop and
Martin were second to none. I have always been impressed with the
professionalism of the people at this company.
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED]
**
Catholics will understand this better than us non-Catholics, but I thought it was funny. My apologies if you don't.
A little Catholic boy tells his mother that he wants a new Nintendo DS. His mother tells him
"Go and write a letter to the baby Jesus, and tell Him what you'll do to get one".
Knowing Claire's stellar reputation, I can vouch that she is worth every
penny.
Claire, that will be $241.63.
Jennifer Meyer
Remedy Support Engineer
Strategic Technologies Inc.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf O
**
Use Firefox?Seriously, though, I had this and other problems to the extent I decided to put up with getting individual emails. I use gmail and gmail does TRY to lump related items together. It does a pretty good job of it.
But yes, the missing page error happened far more often than it should ha
**
Got it twice too.. I just think that their mailing program did its thingy twice..
Joe
- Original Message From: "Shellman, David" <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Friday, November 3, 2006 8:50:29 AMSubject: Re: Aeroprise
Joe,They got my email address from the "Passport"
**
To answer L. J., I'm already out of this project so I do not really have the time and resource to write a plugin so that is out of question right now. I just need to help them with the current setup to filter as much garbage as I can... thanks for the suggestion though.. I do appreciate it..
**
I am ok with getting your emails, I always appreciate information. so long as you do not send multiple emails regarding the same thing :-) Glad you are getting that fixed..
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
- Original Message From: Anand Chandrasek
**
Hi,
ITSM 7.0.01 applications are expected be webGA'ed by
end of next week and physically available in the next 2 weeks. Note that
ITSM 7.0.01 does not include CMDB 2.0.01 - ITSM 7.0.01 will contain CMDB
2.0.00 just as ITSM 7.0.00 did. This is simply due to the timing of the
two rele
**
I wonder who doesn't work from home on Fridays...
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
- Original Message From: "Sanford, Claire" <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Friday, November 3, 2006 1:40:05 PMSubject: OT - Consulting rates and part
On page 92 of the email engine manual it talks about field order in the
notifications. Basically it says that the fields are placed in the
notification the same way they were in the older versions. X and Y etc...
On page 99, to confuse the issue even more... "If no template is used for the
Co
**
I would think that would depend more on how much experience you have got behind you, and experience with what.. Most Remedy recruiting managers prefer consultants who can go a little beyond Remedy, so some of the key factors deciding your rate is your level of experience with integrating Remedy
Title: Remedy Maintenance
**
We are thinking of dropping our Remedy annual maintenance. I cannot find anything on the website about the option of purchasing upgrades, etc… without maintenance. Also, does anyone know if you can call and get support on a case by case basis with a maintenance
Title: RE: ARERR 405 exporting Display Only form to .def file
**
**
Thanks. I changed my
active link to run on windows loaded (from window open), and it works now.
I am also able to create
a form, so Helpdesk manager can update the message and control the rolling
speed and font s
How are you planning on creating your notifications?
We simply enter the text how we want in the body and insert the fields we
want in the order we want them. If you open the entry window, you can enter
carriage returns and format the mail any way you want including any of the
fields you want fro
130, and I didn't even see mine in there.
Axton Grams
On 11/3/06, Tony Worthington <[EMAIL PROTECTED]> wrote:
They're available on the support site.
I count 17 fixed issues (from 7.0.0) in the release notes; but there are
now about 130 identified/open issues for 7.0.1. Granted, this only cove
**
David,
I think I speak for everyone when I say how much we appreciate your good corporate citizenship! I know from the House's standpoint, the information that you've provided on the planned ITSM
7.0.01 and the CMDB 2.0.01 releases, in addition to the details on integrating CMDB 2.0.01 with
**
Hey Tony,
Thanks for the heads up! Quick question - which of the 7.0.01 product's release notes are you referring too? I looked for the ITSM 7.0.01 release notes under each of the individual apps and didn't see anything except for the CMDB
2.0.01 release notes.
If you could point me in th
**
Janet,
If you drop maintenance you can not get any support from BMC. They have no case based support. If you want to upgrade any product, you will have to pay for back support to get the upgrade. Definately not a decision to be taken lightly.-Kelly DeaverDirector, ITSM Practi
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