On Mon, 11 Dec 2006 15:55:14 -0500, David Charters wrote:
I do know that People Soft and SAP both handle there support the same as
Remedy. Even if you a 10 year veteran with all the certs you still have to
start and level 1 and work your way through the steps.
Many many years ago when I was a
Thanks for the effort Dan!
On 12/12/06, Dan Hardy [EMAIL PROTECTED] wrote:
Hi all,
I have re-licensed three open source projects as LGPL which were
previously GPL. This should eliminate any concerns about using these
projects at client sites, or even in commercial offerings. They of
That really sounds like a awsome product John!!! Too bad you have already
mentioned it a thousand times. I think we got your point now :)
On 12/11/06, John Baker [EMAIL PROTECTED] wrote:
Dan,
Or you could use the XML Gateway, which is a bit like Kinetic but an awful
lot
better. For a start,
Hugo,
In today's world, there are very few awesome products, so I feel obliged to
ensure everyone's aware that it exists! But, surely you must admit, the
diagrams are perhaps the most awesome feature? :)
Anyway, I guess it's worth mentioning that more awesome features are planned.
We're
Hi Axton,
Saw this in the ITSM installation guide. Perhap it helps. Need to apply
ORACLE Patch. They claimed that the issue unrelated to Remedy.
WARNING: There is a very large memory leak in the Oracle 9i libraries with
HP-UX and LINUX based systems. This is a known issue, unrelated
Hello list,
We have configured our Helpdesk notifications with a $Timestamp$ in the mail
subject.
Now when I create a ticket for myself (just for example) I receive a
notification with a wrong $TIMESTAMP$. For example, if I create a ticket at
8:30, I receive a notification that a ticket was
Hi list,
Require help on the below scenario:
1) I have some data seperated by comma in a character field in a
display only form.
2) I should be able to get the data into a menu.
Is there a possible workaround.
EX:
In a Display only form there are two fields
1) test list (character field)
2)
Use an SQL query menu item and have the string passed to an SQL function as in
select myfunc('$string-field$') from dual
Note that the Menu definition cannot use field names (as it is not attached to
a form) and so string-field will have to be the ID of that field and if you
were to use that
Dmitry,
Whats the output when you type date?? You might be getting 8:30 but what time
zone?
If your timezone is right, check your environment settings for your timezone
for the user that runs the AR System deamons.
Cheers
Joe
- Original Message
From: Bezhenar, Dmitry [EMAIL
Yes, Joe, you are right.
The output of date command was with a GMT time (without offset), which is
incorrect.
Our offset is GMT + 3.
I will now correct the time on the server.
Thanks a lot.
Kind Regards / C ?
Dmitry Bezhenar
From: Action
Norm,
Have you tried inserting the tag href within the text with a url enclosed
within that tag?
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.
- Original Message
From: Kaiser Norm E CIV USAF 96 CG/SCWOE [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday,
Update:
Although Outlook 2007 users will still need to open the email in their
browser, text can be conditionally displayed at the top of the email. I
added the following text just below the body tag.
!--[if gte mso 12]BRTo submit your selection using Outlook 2007
click the STRONGOther
Hi,
Can you UNSUBSCRIBE from this list.
Thanks
Syed Abdul Basith
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
We need to move our production system to new servers. We're currently
running ARS 6.3 P16, SQL Server 2000. Our choices are either to install
7.0.1 new and migrate all of our apps and data or copy the database over and
upgrade to version 7.
Personally, I'd prefer to install fresh and migrate
I usually suggest an upgrade on the current server unless thats not possible
because of the server OS version incompatibility to the version of the ARS you
need to upgrade to. Or an incompatible DB version on current prod.
Its easier otherwise to upgrade the current system assuming you do have
Why, yes you can. Spell unsubscribe correctly in the subject line,
and that just might do it.
J Meyer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Syed Basith (sbasith)
Sent: Tuesday, December 12, 2006 9:08 AM
To:
What version are we talking about here? Or does it matter?
Thanks,
rp
ARSList wrote:
I heard 4MB too. However, we have 1GB on a Mid-Tier server (Dual 2.8Ghz,
1GB RAID 5 Intel) with ASAPI. I have only seen 32 maximum concurrent
users on our IIS web box. It is has 512MB for the Java startup.
Rick, some days, you're practically poetic.
Maybe we should march on Houston in protest.
J Meyer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, December 11, 2006 6:50 PM
To: arslist@ARSLIST.ORG
Be nice Jennifer.'tis the season you know.
Dan, can you put this at the TOP of every message too?
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where
the Answers Are
Peace to all.
John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin -
Sorry, all. Couldn't help myself.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J
Sent: Tuesday, December 12, 2006 9:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: UNSUBSRIBE
Be nice Jennifer.'tis the season you
6.3 patch 16
C
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips
Sent: Tuesday, December 12, 2006 9:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier
What version are we talking about here? Or does it matter?
Axton
Did the restricted release patch fix the problem?
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
This is unrelated. We are using the 10g client because this is 7.x. Remedy
knows what the problem is because they are working to release a patch, but
it's not GA yet.
Axton Grams
On 12/12/06, Siti Hawa Bee SHAIK FARID [EMAIL PROTECTED]
wrote:
**
Hi Axton,
Saw this in the ITSM
The patch did fix the problem, but it is not yet marked as a restricted
release. It is pre-restricted release. We have been running below 600mb
since the patch was implemented on Sunday.
Axton Grams
On 12/12/06, Rafael Rodriguez [EMAIL PROTECTED] wrote:
Axton
Did the restricted release
Meyer, Jennifer [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
12/12/2006 15:47
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: UNSUBSRIBE
Sorry, all. Couldn't help myself.
-Original Message-
From:
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
The other thing that the 7.0.01 release appears to break is AREA LDAP
authentication. None of the settings for AREA that worked on a 7.0
server are working on 7.0.01.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
I wouldn't think the version of the AR Mid-Tier might matter that much as
resources used to drive the mid-tier app is consumed more by the web server and
the JSP engine and not so much by the mid-tier application itself. The
architecture of the mid-tier application did change over the years
Mine works, Both Solaris server and Windows server versions.
I even have it working with SSO - Remedy style for the web.
This might be the issue -- If you are using area-hub then make sure your
ar.conf does only has
Plugin: ardbcconf.dll
Plugin: WebService.dll
THEN
Plugin: areahub.dll
So the best solution is to create a vendor form to get the data in? We are
running on Solaris with Oracle DB(sandbox) and the AD of course is MS SQL.
We were looking at having the AD server push the data into a separate Oracle
DB and then create a vendor form against this table. But, is it
Another thing it breaks is the Application-Confirm-Group run process
command. In the 6.x releases, you could check membership of a role id
(negative number). This always returns false in 7.0.01. Not sure if this
is the case with 7.0.
Axton Grams
On 12/12/06, patrick zandi [EMAIL PROTECTED]
Rob,
You previously said: We have setup LDAP against the AD but ...
So what do you think would be different about a Vendor form vs using
the ARDBC LDAP plugin?
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People +
6.3 Patch 13
(someday a newer patch)
Nick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips
Sent: Tuesday, December 12, 2006 6:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier
What version are we talking
That is a good point, I assume nothing. Main reason for not having a
solution yet is I have not been able to access the server with the admin
tool due to firewall issues. Once I get access I guess I have some work on
my hands.
Rob
On 12/12/06, Carey Matthew Black [EMAIL PROTECTED] wrote:
Another thing it breaks is variable substitution on email templates if there
is a value in the substitution that matches this pattern:
% www.% OR www.% http://www.%
The substitition replaces the values with:
a href=fieldValuefieldValue/a instead of fieldValue
If you are using html templates,
If you do, the party is at my house! I live about 15 mins from
HomeBase!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer
Sent: Tuesday, December 12, 2006 8:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC
Good Afternoon List,
I currently have an opportunity working for TuringSMI Ltd in the UK, for
Remedy ITSM Consultants to work remotely on one of our projects.
You will be required to work on ITSM v7 and therefore previous experience
is desireable.
This is likely to be a contract of 3 months
Have you done this with Version 7.0.1?
From: Action Request System discussion list(ARSList) on behalf of Luttmann,
Michael W Ctr 21 SCS/SCBBN
Sent: Mon 11/13/2006 10:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Active Directory Administration from Remedy
We do
Just to get my 10 cents in on this one.
I'm not a RAC or RPC, however, my knowledge of the ARS allows me to operate
and develop an extensive custom ARS enviroment with very little technical
support. I've been working with ARS for about 7 years in an isolated network
environment as the
During the past 2 weeks we've upgraded our Development AR Server from
version 5 to version 7.0.1.
In the process of doing this upgrade we found out that we had to
actually install AR Server 7.0.0 Patch 2 first so that the database gets
updated properly.
Once we got that straightened out I went
I have to say that my recent experiences with the resolution team (3rd level
I believe) at BMC have been great. They are difficult to get an audience
with, but when you have their attention, they don't waste any time getting
to the source of the problem and correcting it. This group has access
Had something similar happen a few days ago here too.. In the past when I set
up server group licenses, I usually got the floating licenses against all the
servers that I wanted with a single phone call to Remedy Support. I now hear
that when you request for floating lincenses to be used in a
Yup. It's unfortunate, but prudent practice nowadays is to have the
licenses in hand before you start any upgrade requiring them.
Rick
On 12/12/06, Joe DeSouza [EMAIL PROTECTED] wrote:
**
Had something similar happen a few days ago here too.. In the past when I
set up server group licenses,
Well, not exactly what you think.
FTS was no longer supported in versions 6.01 / 6.3 -- so support does not
matter.. FTS support was for Previous Versions of FTS.
FTS was redesigned with a Different Vendor // HummingBird.. S.. with the
GAP and now it is in use with ARS 7.0.
Does not mean you
WE stayed on version 5.0 partly because of FTS. We are still running
version 5.0.1 in Production. We were charged for and paid for FTS on our
maintenance contract. I do have a copy of last years contract with the
line for FTS on it.
So this should be a no brainer. We are upgrading from
and this coming OCT you will have to Purchance / and support this NEW
product.
As per the FAQ in the Statement of Direction for FTS:
Customers that maintained their support until at least March 31, 2005
that wish to bring the replacement FTS solution back on to their support
contract
ok, .. Fine.. I won't argue..
Have a Great day..
On 12/12/06, John Cortes [EMAIL PROTECTED] wrote:
WE stayed on version 5.0 partly because of FTS. We are still running
version 5.0.1 in Production. We were charged for and paid for FTS on our
maintenance contract. I do have a copy of last years
Excellent.. Then,,, That is Great news.. I was told different months
back.. thanks.. .
On 12/12/06, Easter, David [EMAIL PROTECTED] wrote:
** and this coming OCT you will have to Purchance / and support this
NEW product.
As per the FAQ in the Statement of Direction for FTS:
Customers
Good Afternoon to you all,
Turing SMI are presently looking to engage several Marimba Specialists for
assignments based in the UK, Asia and the US (New York).
Please contact me If you wish to discuss.
Kind Regards
James Richardson
Global Resource Manager
[EMAIL PROTECTED]
Direct Dial 0044
Adrian Cronauer was right
AC - We've got a special man in the audience today right now. It's Mr.
Leo. He's a fashion consultant
LEO -Thank you, i'm just very happy to be here. I want to tell you
something.
AC - What's that?
LEO - You know, this whole camouflage thing, for me, doesn't work
hm rubber suits (not going there)
We can hose everyone off in the driveway or party in the yard...
Unless it is winter and then it won't matter much!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
AREASSO is for the SSO integration - you are not using this .. so ignore.. I
should not have even posted it. .sorry..
the AREA-LDAP-Usesll: T well of course you will need it.
On 12/12/06, strauss [EMAIL PROTECTED] wrote:
** What about the AREA-Hub-Plugin: areasso.dll line? I don't even have
Entre el 13 y el 15 de Diciembre no tendre acceso al correo electronico ya que
estare en viaje de negocios y posterior a estas fechas estare de vacaciones
hasta el 15 de Enero 2007 cualquier requerimiento puede canalizarlo con Esther
Salem, Feliz Navidad y prospero 2007.
Saludos
I had a similar issue. We have been paying for support for Service Desk
although we have not actually licensed it on any server. Now we are
getting ready to expand from our home-grown Help Desk application to
Service Desk and beyond (Change, CMDB, etc.). I created a new dev
server and loaded
Try clearing the statistics, then run the query. I've found that the stats
generated by oracle actually cause the sql generated by Remedy to not use
the indexes as expected. This is more the result of poor indexing than
anything though.
One thing I've done on our Oracle servers is to set the
thanks for the suggestions Axton,
I will look into a couple.
As for a simple query, try
Entry-Id index on a form with 500k entires
being ignored with a query of Entry-Id=value.
... Daniel
___
UNSUBSCRIBE or access
I'm looking for a whitepaper that I found in the advanced dev guide
entitled Instructions for Creating Web Service Clients
If anyone has a copy of this I'd greatly appreciate them forwarding it
to me or pointing out where I can download it. I can't find hide nor
hair of it on the Remedy website
Hi List,
I forwarded Dylan a copy of this offline.
I didn't spend a lot of time digging, but I noticed that the new web site
doesn't seem to have any docs prior to version 6.0. We're still have clients
(main Unix automated tools) using versions older than 6.0, so that's a bit of
an issue
Does anyone out there have a standard SLA report that they run which
Results in how a groups SLA are in regards to Priorty.
The out of box reports for SLA are not that informative to us.
Maybe I'm just stuck on the Qualifications. Any help would be great.
Here is an example what we need
Help
UNCLASSIFIED
I have attached several Web Service downloads, with any luck one may
help. I also have Lenny Warren's Web Services and the AR System from the
2004 WARUG presentation. It is over 2 mg zipped so I didn't include it
with this message. If you want it, let me know I will forward it.
Hello All
Please share any design that you can think off or may have developed to meet a
similar requirement ( reporting through notification ) of mine
Requirement Specs : To generate a list of all cases which are in Status
Pending for more than 4 days and send the same in an email
Hi Listers,
Does anyone know of a quick way to create a .csv with the number of
licenses used and which groups those user's are in?
I tried hitting the user form, but it translates the group name to group
id.
I tried using SHR:Assignment, but it doesn't have a license field.
I know I could create
Create a join between the SHR:Assignment and the User form and you might be
able to pull out what you want... Use the Login Name field to define your join
criteria..
Cheers
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.
- Original Message
From: Jase Brandon
Create a regular form with the following characteristics:
- a 0 length character field, to hold the contents of the email
- a table field that points to the ticket data
- a filter loop that walks the table and writes the contents to the char
field using the table field
- a filter that sends a
Hi Craig, it seems like we are in the same boat. My current setup is AR6.3,
SQL2K and helpdesk 5.6 in WIN 2003 Server.
Now moving to AR 7.0.01, ITSM 7.0 and SLA 7.0. Are you saying there's
another latest version 7.0.1?
I notice in the ITSM 7.0, there's two separate installation disk. One for
Hi Joe, suppose that it's a new setup that we choose and we intend to import
all open cases from the previous version from another server.
So can I set the case no+ to be the same as the cases from the previous
version?
_
From: Action Request System discussion list(ARSList)
This a lot less effecient, but has the same net effect of walking the table
field; you are just walking the table instead.
Write an escalation to walk the tickets and push the data to a staging form
(as mentioned earlier) where the push updates a single record in the form
and pushes relavent
Sorry, wrong thread.
On 12/12/06, Axton [EMAIL PROTECTED] wrote:
This a lot less effecient, but has the same net effect of walking the
table field; you are just walking the table instead.
Write an escalation to walk the tickets and push the data to a staging
form (as mentioned earlier) where
I have seen a few posts regarding SSO but none really answered my questions and
I have a lot of them I am getting these questions second hand since I am
not the one working with CA and I don't know much about the product which I
think is siteminder or something similar. Anyway, the admin
Yes. You can create a vendor form directly against the Active Directory.
You just have to point the vendor form at a domain controller. A lot of the
data we don't even pull across. For example, we set customer info when the
customer submits a trouble ticket directly from the AD. Customer says,
70 matches
Mail list logo
