hi,
indeed Remedy is cool.
You can add your own functions into the ClientCore.js
Alright.
But how to make something like the following work:
onClick=document.getElementById('$536870914$').value=document.getElementById('$536870915$');
I need to know how to pass the fields into my function.
Dear All.
We are off lately a probelm related to SLA's. If a user is reopneing a
case the case get 100% voilated within a sapn of minute.
Can anyone help me regarding this
Regards
Rajesh
___
UNSUBSCRIBE or access
Hello All,
My client is close to reached the maximum number of groups names,
and has need for more groups.
Is there a way to increase the number of groups for the user?
thanks
Chanan
--
View this message in context:
http://www.nabble.com/Need-for-more-groups-tf3864521.html#a10947766
Sent from
*Subject line changed
Roseta,
What type of logging are you trying to perform? Are the results of the
logging stored in a regular Remedy form?
What type and version of the ARS API are you using? (ie. C, Java, .Net)
Are the several applications web- or Windows-based? Are they all Remedy
Roney,
Yes, it helps somewhat. I have, in the past, created link servers and a
view form between two SQL Server databases. Was just wondering if it's
possible to do it from SQL ARS to an external Oracle database. Not very
familiar with EIE. Is that something that needs to be purchased?
Link to External Databases
(ARDBC Plug-In)
http://www.buoyantsolutions.net/External_DB.html
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carnevali, Carol x23849
Sent: Monday, June 04, 2007 3:43 PM
To:
Hi: thanks for the pointers. I think my EmailDaemon.properties was corrupted
(wrong server name). I have fixed those and I saw the emails come through.
I changed the logging levels back to normal in emaild.sh file. I can't seem
to stop the email engine. It just stays there after saying Stopping
Classification: UNCLASSIFIED
Caveats: NONE
One last thing Joe. I hope you had a good weekend. If we choose to use SSL.
The LDAP folks provided a link to donwload a certificate but It's not a
cert7.db file. Does it need to be cert7.db file or if I can use the file
they provided what directory do
Hi,
We have a form on which we have a display only field which we want to
include in a report, this field is populated by a filter on 'Get Entry' and
so I assume this should also populate when Crystal Reports is requesting
data from the system.
Stephen
Hi,
I'll appreciate it very if any one has a workaround to have the mouse
focus on the result list, instead of the detail pane, after the search
bring up both result pane and detail pane so the users can move up and
down on the list right away via the keyboard's up and down keys
we are on
Hello All,
This is my first post to this group, my not my first time searching
and using useful tip from all of you. So i consider sending you my
question:
In an active link, i'm running a report from the report form and
destination is a file. I want to by pass the prompt of file type and
Well...it's not automated...but an F6 will switch you between the results
list pane and the details pane...so they could hit F6 after the search and
start going up and down
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Thanks lot. But the goal is to have user doing nothing, not to hit F6
or simply moving the mouse to the result pane.
Any one has automated workaround?
Jerry
*** Non-Public: For Internal Use Only ***
-Original Message-
From: Action Request System discussion list(ARSList)
List,
I have a Vendor form (ARS 6.3) connected to Active Directory (Windows
2003), and it works fine. The 'Vendor Information' setting for the form
is ldap://ServerName/DC=pbsj,DC=com??sub?(objectclass=user). I can
query this Vendor form for a specific user just like any other Remedy
form, and
You could look into OLE to hit the F6 key for them
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jerry Zhou
Sent: Monday, June 04, 2007 8:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to Focus on result list after search
Good morning all,
I am trying to copy the data from a new custom filed in the incidnet form to
the task form. I think it needs to be moved via a staging form, but I can
not think of the name.
Anyone have an idea on how to do this?
Thanks,
--
Howard Richter
Remedy ServiceDesk Manager
Red Hat
Remedy reports do not use GE to fetch the data.
Axton Grams
On 6/4/07, Stephen Earl [EMAIL PROTECTED] wrote:
** Hi,
We have a form on which we have a display only field which we want to
include in a report, this field is populated by a filter on 'Get Entry' and
so I assume this should also
It used to be a separate license that you had to purchase, and I assume
is still available that way. If you have ITSM 7 or anything else that
includes the CMDB, it is now included at no extra licensing fee so
that you actually have a tool with which to populate the CMDB. Or so it
was explained
Hi List,
As you all know that for mid-tier users whose time zone is
set in AR System User Preference form are independent of the PC timings,
Is their a method to enforce the same on the think client?
Thanks Regards,
Pavan Kumar AV - [Remedy]
HCL - AutoDesk
Work: 408 416
No luck still kicks back Invalid Date Format
On 6/1/07, Jarl Grøneng [EMAIL PROTECTED] wrote:
Try this format:
YYYMMDD or -MM-DD
If this is a date/time, try this:
[]-[MM]-[DD]T[hh]:[mm]:[ss]±[hh]:[mm]
--
Jarl
On 6/1/07, Frank Caruso [EMAIL PROTECTED] wrote:
** OK I've
Hi All,
If this post shows up several times, I appologize. I'm pretty new to posting
to the list. I've tried to submit it from the web interface but it never
shows up in a search. Here is another attempt using a post via email:
I am new to java api development and need help. I need to write
What we get pushed to Remedy is something like:
ReceivedTime2007-06-04T10:13:00/ReceivedTime
(The application calling our Remedy Web Service is the same time zone so the tz
offset is not needed)
I'm assuming you are using the US date/time format and your field is defined as
type Date/Time
Good Day Everyone,
We are looking to see if anyone is actively using Asset Management's
Purchasing (6.3) module. Can you let us know how you like it and or any
recommendations for us?
Brandy Hunter
Remedy System Administrator
Corporate Express US Inc.
10225 Westmoor Drive, Suite 105
I am using a filter to send a notification to the assigned group
when a new ticket is created. I've run into an issue where it seems to
be sending emails to everyone in the group, event though most of the
ID's have the default notify mechanism set to None.
Is this normal
Hi Andy,
Make sure that on the Filter that the Mechanism is set to User Default.
Greg Donalson
Entaq, Inc.
--- [EMAIL PROTECTED] wrote:
From: Mayfield, Andy L. [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Subject: Group Notifications
Date: Mon, 4 Jun 2007 11:27:30 -0500
We use this, but some fundamental process/design differences have
transformed the app into something it was never intended to be. The
major changes involved:
- users wanted to define catalog entries on the fly
(AST:Configuration) when doing purchases
- lots and lots of financial extensions
-
Doh I'm an idiot. I'm sure that is what it was.
Thanks.
Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 8-226-1805
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Greg Donalson
Sent:
ARWARN 667 (The query matched more than ...) has to do with your user
tool preferences. Click the Tools- Options... Behaviors- and set
the 'Limit Number of Items Returned' to match what you need.
What version of java are you using?
$ java -version
What version of the email engine are you
The only logging for consuming webservices is to set your Plugin Logging level
to 100 (or greater) in your ar.conf (ar.cfg in Windows).
My ar.conf file on development has the following in it: Plugin-Log-Level: 400
If the service you are trying to consume is not able to be consumed from the
One of our corporate LDAP and security guru's just told me that Remedy 7
mid-tier may be sending passwords in cleartext or at least with a simple
cipher algorithm.
Does anyone know if this is correct ?
I have the AREALDAP and ARDBC plug-ins configured for SSL, so I would expect
all traffic to
There was also a problem with FB fields, where they would pass the
username and pass in clear text to the mid-tier server, but this was
fixed in 6.0.1p? through an aruser patch.
Axton Grams
On 6/4/07, Rick Cook [EMAIL PROTECTED] wrote:
I know that MT 6.3 patch 16, I think, stopped the MT logs
Hello Brandy,
We are currently using the Purchasing Module in 6.3 and it seems to be an
excellent vehicle to create records in the Asset Tool. It is a fairly straight
forward tool that allows us to track items form cradle to grave. If you're
looking for more than that (a robust PO system) I
Hi everyone:
Does anyone know of a simple method to convert a date/time to its
corresponding Unix time via the client? I want to set a field using
direct SQL. I have a date/time field on a form, and I want to set
another field with the number of requests that were submitted after a
date
Sure, Norm.
To convert the Epoch seconds to Date/Time, create a Date/Time field, and
just push the epoch seconds. Remedy does the calculations.
To do the reverse, create an integer field, and push the value from a
Date/Time field, and remedy will convert that. I think I even sent you a
def
Ahhh...yes...set an integer field with the date/time's value, then use
the integer field's value in the direct SQL.
That works...thanks, Gary.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
Well...this isn't what your asking for...but it's one way to get it
done...if you create a hidden table field with a single column...set it's
qualification to something like 'Create Date' = $Date/Time Field$ and on
button press you could refresh this hidden table and then either use
$LASTCOUNT$ or
I had sent this almost on COB on Friday so I guess it may have not got as much
of an audience as it may on Monday.. so heres my second go.. anyone has faced
the problem described below? It looks like a permission issue but I don't seem
to be able to figure where. I haven't really worked on this
Good afternoon folks,
In my current homegrown app, on our assignment groups, we have a field
that I use for group emails and group pagers. All of our pagers are
email compatible, so I just use the normal email engine to send them.
In ITSM 7.0, the pager section requires you to set up some
I have a similar problem, only it's a shared cell phone that's used for
after-hours issues. I might be able to set that up as a separate user, but
I haven't tried that yet, and I'm not excited to use additional licenses for
that.
Rick
_
From: Action Request System discussion
Hussain:
Thank you! That's it! I knew there was some CLI syntax but couldn't for
the life of me remember it!
Norm
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sheriff,Hussain
Sent: Monday, June 04, 2007
Hi Norm,
You can use the Remedy User CLI to start the User Tool from a Command
Prompt:
aruser /user=Demo /password=password
Thanks
Hussain
On Fri, 1 Jun 2007 15:38:02 -0500, Kaiser Norm E CIV USAF 96 CS/SCCE
[EMAIL PROTECTED] wrote:
Brian:
Thanks for the info. I'm already aware of the option
Hello All,
Help Desk 7.0.02
When just discovered that when I perform a modify all operation on Case,
I get ARERR [326] Required field cannot be reset to a NULL value :
24007
24007 is the Description Field. I logged Active Links/Filters and
saw nothing in the log that would set the
This is something new to version 7 when you do a modify all. I have not
reported it since it has not caused me major problems so far. It may be a bug
since when you do a, modify all, all of the fields are blanked out as expected.
It seems as if the lastest version does not hold the data as
Hi Jase,
We had a similar issue and looking closer at the log
it was found that one activelink was setting the
description field to null on Window Open action when
Modify All operation was performed.
Thanks,
Mohan
--- Jase Brandon [EMAIL PROTECTED] wrote:
Hello All,
Help Desk 7.0.02
Hi,
It actually uses ARGetEntry(), or ARGetMultipleEntries in any way.
You have to fool the system in order for this to work...
What Remedy ODBC does, is that it first tries to do an
ARGetListEntryWithField(). If this fails, it tries again, and this time
uses ARGetListEntry() and then
Hello,
I have an Excel Macro that is querying an ARS db. Everything works fine.
I'm trying to port the query over to PHP on the same machine but I am
getting an error. Here is the query from Excel:
SELECT Incident_Management.Incident_Id,
Incident_Management.Account_Affected__,
Axton: thanks for your help. I had to basically edit the
EmailDaemon.properties and set the server properties correctly.
Ravi
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday, June 04, 2007 12:54 PM
To:
Hi: new question about sending emails from Email engine. I have configured
the email engine to send emails which go out as plain text. I want this
email to be formatted in html. I reviewed chapter 6 (Using email templates)
of the Email engine documentation. I can't seem to figure out how to send
Try taking out the select * and replace it with select col1, col2 and
see if that works. If it does, then starting adding the columns you need. My
guess is one of the columns is a CLOB or BLOB and PHP does like it.
On 6/4/07, a.cook [EMAIL PROTECTED] wrote:
Hello,
I have an Excel Macro that
I cannot find any good answers on the BMC support site, has anyone else
had this problem and figured it out? When I click on the column in a
results list to sort (mid-tier 7) I get this error:
Unable to set up data connection, which is preventing the application
from working correctly. (ARERR
I was getting these error several weeks ago when we switched to a new web
server. After I increased the Java Heap Size for ServletExec my users
stopped reporting the error.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mahan, Janet L [EQ]
Some fundamentals:
- html supports rendering images in an html doc using the img tag
Create an html file on your desktop, something simple like this:
html
head/head
body
table
tr
tddivSome junk text/div/td
tr
tr
tdimg src=http://www.google.com/intl/en_ALL/images/logo.gif;/td
/tr
/table
Hi dear listers
Some times when I save a form in my remedy Administrator appear this warning
Creation of one of the SQL views for the form failed within the SQL database.
Operation was completed successfully, but the SQL view is not in place.
This happen with some forms, not at all, and I have
Hi Listers
Does anybody have a example of a Vendor form that can give me?
Thanks in advance
ARS Server 7.0
Oracle 10g
Windows 2003 Server
__
Atentamente
Guillermo Alfredo Torres Barrón
Proyectos ARS Remedy
Grupo Financiero Banorte
Calzada de Tlalpan #2980,
Your server should already have some vendor forms. Just view all
forms and sort by type. fb, ardbc config, etc.
Axton Grams
On 6/4/07, Guillermo Alfredo Torres Barron
[EMAIL PROTECTED] wrote:
Hi Listers
Does anybody have a example of a Vendor form that can give me?
Thanks in advance
ARS
Turn on sql logging, then see the error returned from the db. Could
be a number of funny things (hypotheticals: field name length,
multibyte characters in field/form name, etc.).
Axton Grams
On 6/4/07, Guillermo Alfredo Torres Barron
[EMAIL PROTECTED] wrote:
Hi dear listers
Some times when I
Surprised no one has responded . . .
HelpSTAR 9.0 has a ton of features and, by all accounts, appears to work
very well. According to their own website
(http://www.helpstar.com/aboutus/ourcompetition.asp), they target the
mid-market (between 100 and 10,000 employees), as opposed to Remedy,
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