Hi list
Neasan Cavanagh from BMC Software here. Just want to keep you informed of
Consultant roles we have in UK and Belgium.
Position Description:
A position in the Professional Services organization responsible for
providing technical leadership on customer engagements and
There are still spaces for the next UKRUG meeting.
Here is the provisional agenda:
Industry trends in SM and the future direction of BMC and it's SM
products - Doug Mueller. Yes *that* Doug Mueller.
Empowering the Help Desk agent with tools and infrastructure to help
them cope with the
Atul.
This query will return you a Remedy date/time field as a SQL date:
SELECT DATEADD(s, [Remedy_DT_Field], '01-01-1970 00:00:00'
FROM [tablename]
Regards,
Ben Trimmer
Atul Vohra [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
10/01/2007
You can just open Enterprise Manager and set the password for the
account in there to what Remedy expects it to be.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A.
Sent: Monday, October 01, 2007 5:02 PM
To:
Hi Benjamin,
Appreciate your response but what I am looking for is an update statement
that sets the date field using a Remedy date field.
Atul
- Original Message -
From: Benjamin Trimmer
To: arslist@ARSLIST.ORG
Subject: Re: Convert Date in to timestamp in remedy
Date: Tue, 2
Good morning,
Forgive me for resurrecting this. Found it in a search regarding how to set
the ODBC use underscore with a run process. I tried both command lines which
Fred recommended, with no luck as they did not work. Tried with a space and
a return after 23235. Does anyone know the correct
What if we can't remember the password that Remedy expects it to be? Is
there anywhere we can look to see which password Remedy is attempting to
use to login as this SQL account?
Ben
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Kaiser Norm E CIV USAF
The password is in the documentation.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A.
Sent: Tuesday, October 02, 2007 8:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARServer fails to connect to new database
UPDATE [table2]
SET [field_to_modify] = DATEADD(s, [Remedy_DT_Field] + [additional time in
seconds if necessary], '01-01-1970 00:00:00')
WHERE [criteria]
Regards,
Ben Trimmer
Atul Vohra [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
10/02/2007
Dear List,
I am contacting you to let you know that I am currently hiring for a
talented Remedy Developer. This position is located in Atlanta, GA.
One of the unique aspects of this opportunity is that the person hired
as a full-time employee.
I am looking for someone with solid experience
Ben,
If the password was changed it will show in the ar.conf file but it's
encrypted. What you can do is have the DBA's set the password for the
aradmin account to be AR#ADMIN#. Look for the Db-password: line in the
ar.cfg file. When you remove this line from the config file, the system
will
UNCLASSIFIED
The patch corrects on which day DST occurs/ends. It does not alter the
behavior of the actual time gain/loss on the day of the change.
Are you referring to Remedy's Patch 21, the Daylight Saving Time (DST)
patch that was released in March 2007?
Sandra Hennigan
OSD Enterprise
Thanks Norm, however we're not using that account (ARAdmin) to connect
to SQL anymore.
What we really have is three separate Remedy environments (Development,
Test, Pseudo-Production) in our development environment, all sharing
the same database server with individual Remedy databases. For each
I am referring to the patches released for the DST fix that are
documented in the following technical bulletins:
http://www.bmc.com/supportu/documents/87/89/68789/68789.pdf
http://www.bmc.com/supportu/documents/87/90/68790/68790.pdf
Patch 021 is the recommended minimum patch version on AR
COME ON FOLKS -- VOTE for these FOLKS
IF You have not voted -=-- DO it NOW ..
Send to [EMAIL PROTECTED]
Promptly...
On 10/1/07, Daniel Bloom [EMAIL PROTECTED] wrote:
**
Since I didn't post the nominees for Products until a week late,
I will extend all voting for the week.
UNCLASSIFIED
Thank you!
Sandra Hennigan
OSD Enterprise Remedy Administrator
Office # 703-602-2525 x251
Apparently, there is nothing that cannot happen today. Mark Twain
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Have you tried attempting to start the ARS Server service and then
examining the SQL logs in Enterprise Manager to see if the logon attempt
succeeded or was even attempted?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Yes, the SQL logs show:
Login failed for user 'mscBase'. [CLIENT: IP address of AR Server]
where mscBase is the SQL login being used for this AR Server instance.
This is where I came to question the password. I can reset the password
for the mscBase SQL login all day long. But I don't know
Trying again. I've given up on this one. Almost.
Here's one idea:
The decoded URL is this:
http://dpew10/arsys/forms/dpew12/CFG:Broadcast/Dialog
New/Modify View/?cacheid=828bdee6
Notice the view name New/Modify View. Is the /
breaking the URL...so it's looking for a view called
Dialog New and
Benjamin
You can probably still use the macBase user as dbo, just reset its password
to ar#admin# and remove the password line from the ar.cfg file.
HTH
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party
Please vote now if you haven't voted yet. It would be a real shame if
no one received acknowledgment for all the help they provided and work
that went into that help over the last year.
Thanks,
Axton Grams
On 10/2/07, patrick zandi [EMAIL PROTECTED] wrote:
**
COME ON FOLKS -- VOTE for these
Somebody explain to me what is it about UK or the
recruiting process there that I don't understand. I've
lived in more than a few countries, but this must be a
special one.
Why do people advertise for UK positions on ARSLIST
and the when you inquire, you get a feeling they've
gone fishing.
You can probably also just re-run the installer and specify the password
in question when prompted.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A.
Sent: Tuesday, October 02, 2007 11:03 AM
To:
Just to be sure, in ar.cfg, is the password being used to access SQL
entitled: Remedy-App-Service-Password
In terms of passwords in the config file, I see only this and two
others: DSO and MidTier.
Ben
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of
If the password was changed you would see something like
Db-password: xse34%43
This is the line that defines the password to connect to the database.
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A.
We are strategizing a way to import a large number of records on a
routine basis. I'll just skip all the details since they really are not
relevant to the core question:
Has anyone compared import speed between the EIE and using the old
school arimportcmd command line process in order to import
Even if you're just a watcher you are familiar with the posts and NEED TO
VOTE. These people give a lot of extra effort into helping us solve our
issues. They are the most unselfish of all, they want us all to benefit
from the information. I learn so much just from reading posts. Maybe I'm
not
Hello list,
Our users receive email(s) with email received date in the future. For
example user logs in to the system at 3:15 PM anc checks email form (a view
form of email messages form), the email received date has time-stamp of 3:52
PM.
When users see the date what date would they see? Date
I fail to see a line starting with Db-password: anywhere in my ar.cfg
file.
I'm currently reinstalling the SQL 2005 tools on the AR System server to
test connectivity via that vehicle. Further, I think I've written some
java SQL 2005 jdbc connectivity apps that I might try as well.
Ben
What you could also try doing is if you have another test system, change the
password on that system, and then copy the DB-Password: line from that
configuration to your configuration and ask your DBA to set the password of
the DB user to the same password that is on your test system..
Cheers
The oracle has spoken. Apparently it's a known issue
with ITSM 7 that views/forms with a / on them won't
open in browser.
That's a biggie. To install ITSM and have a whole
bunch of screens broken. There's a 10MB patch I am
evaluating.
So the lesson is don't use / in form or view name.
The funny
If the line is in the config file then the connection is probably using
AR#ADMIN#. Try logging into the database with that id and password
through another process.
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson,
Rabi,
Thanks for posting this update. It explains an issue we've been
investigating here so your pain has been our gain!!
Now we also need to investigate this patch as our customer will be using
Mid-Tier to maintain ITSM 7 (product catalogs, etc) where I can see many
views with this character
Sorry that should have read If the line Db-password: is not in the
config file ...
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, October 02, 2007 12:59 PM
To: arslist@ARSLIST.ORG
Subject:
When we initially created our AR Servers and associated databases, we
already had the DB logins created. Therefore, when running the AR
System installer, we told it to use a specific SQL login rather than the
default.
Having done that and never changing the password for these logins in the
past,
Hy Everyone,
Thank you very much for the answers...
Specially thanks to Eric Roys and Carey M. Black...
Now, I have another question about Filter API.
I'd like to know if I can put Java Method Calls in Script body??
It's correct put try/catch block in Script??
Some like this:
int result
Ben,
I never heard of any one else that has gone ahead and set up the system
in a manner that doesn't user the aradmin user. Was it ever documented
that the folks actually changed the password. That maybe why the
Db-password line doesn't show up in the ar.cfg file.
Then again you might just be
Moral of the story - avoid using special characters to name your forms or
views. Limit use of special characters to a ':' or a '.' or a blank space
which does not seem to have any issues. I would think use of characters that
are used in URL's to represent other things should be avoided for e.g.
Do not forget to copy the DB-Password configuration line. If it works let us
know. Might save some of us a few miles of work someday if we know it
works..
Cheers
Joe D'Souza
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of
At the time of installation on a fresh install ever since version 4.5, you
can change the DB User and DB password to use custom instead of defaults.
You can change and use custom instead of defaults during that stage of the
install
Joe D'Souza
-Original Message-
From: Action Request
Ahh, thanks for refreshing my failing memory with being able to change
the DB User.
Removing the Db-password trick works. I had to do it not to long ago
when I changed the password but fat fingered it and we had to reset it.
Dave
From: Action Request System
Well, I KNEW it was a password problem when I loaded the SQL 2005 tools
on the application server and could connect to the SQL Server as the SQL
login in question (the one Remedy is using). Further, I have a little
Java utility I wrote making use of the SQL 2005 JDBC driver and could
login as
There's a bug fix for the Create/Modify Broadcast form view in IM 7
for exactly this reason - it turns out it didn't work on Solaris +
Apache.
A total of 9 form views in IM 7 had this problem - engineering's fix
was the same as yours. They changed the form view name.
Hi,
When saving a vendor form after adding fields (from the plugin) I got
this error:
Field limit definition is invalid (ARERR 129).
However, if creating the fields using std admin functinality and map
the field to the plugin in Database properties of the field, the error
does not occour.
This
Atul,
I have attached copies of the MS-SQL functions that I use to convert Remedy
date/time and date values. Hopefully you will find one of these helpful for
what you are attempting to accomplish.
convert_date_to_epoch.sql: converts MS-SQL datetime values (or any string
that represents a
Rocky,
Check to see if your active link is indeed set to fire on that specific column
of the table field. If you have already checked that, have you tried changing
the display type of that field to a Drop List instead of a Radio Button? You
can do so directly from the field property. You DO
Peter,
When you state 'see all the processing it's doing to get the data mapped',
what exactly do you mean. What does it do?
Searches against tables with large volumes of data?
Run external scripts / commands / utilities and wait for their output?
Joe D'Souza
-Original Message-
From:
GlacierSure send it on this email account directly if you do not intend to
send it on the list.. It might take me a while to take a look at it but I'll
see if I can spot anything..
I might ask for a combination of a filter and escalation log too later if
the escalation log alone is not enough,
Filter phasing does not apply to Escalations. Escalations however could
trigger filters and as you pointed out you could have filters to not fire or
not if an Escalation has modified a record. However if an Escalation
performs a push, to the best of my knowledge it occurs instantaneously, and
if
Hey everyone-
Hopefully this will be a simple question for someone!
I made a display only form to act as sort of a QM control panel. There
is a form on our system called AllTickets which contains basic
information on all types of tickets- ID, Summary, Status, etc.
The form I made has
Tadeu Augusto Dutra Pinto,
Yes it is correct to use try/catch in the script
Also, don't forget to include import com.remedy.arsys.api.Value; at the
beginning of your script as the parameter(s) you pass in are of type Value.
You may or may not need to also include import statements for others as
Joe,
I've sent the log file and a def file. The oddity here is that when you
look into log file, a single escl is firing within itself. The escl
starts, then starts again in mid operation and it completes the
operation twice. I've never seen this before. The most obvious thought
would be to
Don't put the quotes around the field names. Like this:
'Product' LIKE $Product$ + %
Instead of this:
'Product' LIKE $Product$ + %
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris
Sent: Tuesday, October 02,
I have a question on maintenance. We own several products one being SMS
Discovery service which is now retired by BMC. They will provide support
for the next year but will not provide any more upgrades. That being the
case I wished to exclude it from our annual maintenance agreement. I am
being
Hey Norm, thanks for the response.
Trying that gives me the following error:
Unexpected character (AERR 2291)
mdwAllTicketQualification [Assign line error at position 0]
I was thinking since it's a string I had to use the double quotes, but
there must be some special way to format it.
ARS
I believe BMC works on an 'all or nothing' concept
If you use the product, then it must be included in the list of things that
are supported.
Now...here is a question for you...do they expect you to continue paying
support for that product after they no longer support it?or are they
Woops! I mistyped. Try this:
'Product' LIKE + $Product$ + %
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris
Sent: Tuesday, October 02, 2007 2:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Why does this set fields
It turned that into ( 'Product' LIKE + $Product$) + % when I
modified the action.
Trying it on the form, after selecting mdClassifieds from the list, it
put 'Product' LIKE mdClassifieds% in the hidden field and the query
isn't returning anything.
-Original Message-
From: Action
Chris,
Try
’Product’ LIKE $Product$ + + + % +
What's happening with
’Product’ LIKE $Product$ + %
is, it takes ’Product’ LIKE $Product$ + as one part of the string and
doesn't not know what to do with % followed by . In an operation that uses
% there has to be a LIKE and since the LIKE is not
Thats the another odd part of it. Although the first firing indicates
that the escl failed, then the next log entry is the firing of the same
escl again, but if you wade through the push fields, you will see that
each field is pushing twice, then actions 2 3 are duplicated. I've
been waiting
It's a secret patch only those in good terms with BMC
can have their hands on.
Ok, kidding. I don't know why this issue is not
prominently listed on release notes and patches
database, but I got it only after opening a ticket
with BMC. I hesitate to post their URL here, so if you
need the patch,
I made a small mistake on my suggestion too.. It should be
’Product’ LIKE + $Product$ + + % +
Hope this helps..
Joe D'Souza
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Moore, Chris
Sent: Tuesday, October 02, 2007 3:32 PM
How bout
'Product' LIKE + $Product$ + %
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris
Sent: Tuesday, October 02, 2007 1:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Why does this set fields action fail?
It
GlacierI noticed duplicate actions but actions with no mappings on them.. I
was wondering what was with that too..
Joe D'Souza
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Pickering, Christopher
Sent: Tuesday, October
Hi-
My ARSystem server is on MS SQL Server 2005.
I've created a view (view_form1) on my SQL Server of an external SQL Server
2000 table. This new view contains all fields, but when I try to create a
view form on view_form1 all numeric and datetime fields do not come over.
What is the easiest way
From the Integrating-700.pdf file:
Only the following data types are supported in view forms:
.. SQL Server—char, varchar, tinyint, smallint, int, text, real,
float, decimal
The best way to access your numeric and date fields is to create a
database view on top of the table in which you CAST
Excellent!
Thank you Michiel!
Michiel Beijen-2 wrote:
From the Integrating-700.pdf file:
Only the following data types are supported in view forms:
.. SQL Server—char, varchar, tinyint, smallint, int, text, real,
float, decimal
The best way to access your numeric and date fields is
That's what this one will do...it will produce
'Product' LIKE ValueInProduct%
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Tuesday, October 02, 2007 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Why does this set
Just wondering, do you have access to the database? Following the possible
corruption path. Try running at query against the filter_push table and see
how many push actions are actually in the database.
select * from escalation where name = 'escalation name'
select * from filter_push where
Chris,
I haven't followed this whole thread, so I apologize if I missed
something, but is there only one TID (thread id) in your escalation log?
I've had situations on an unpatched 6.3 server where ghost escalation
threads would show up. Escalations would appear to fire twice on the same
The problem is that the active link sees the table, but it does not give
me an option to select a column from the table. I have tried both the
Return/Double-click and Menu/Row/Level Choice options with no joy.
Without the option to fire on a column I think I am hosed..
Unless you
Listers,
Does anyone have a suggestion for writing the contents of a field to a
file without creating a macro that uses the reporting interface?
- Mark
___
UNSUBSCRIBE or access ARSlist Archives at
In Windows and using the User tool, you can do a RUN PROCESS that calls
a batch file. The batch file does an ECHO and redirects its output ()
to a file you specify. Write the batch file such that it accepts the
field in question as one of its parameters.
-Original Message-
From: Action
Evidently, the Group List field on the user form is set to have 255
characters. That's fine, except that when you get someone who belong to
a large number of groups, 255 characters doesn't cover it. The only way
I know of to fix it is to increase the size of the Group List field on
the User
Patch 4 of 7.0.1 increases that field size to 2000 chars. You may choose
that as one option, especially since it also fixes a few other problems that
were introduced in...patch 3.
Rick
On 10/2/07, Drake,Dave [EMAIL PROTECTED] wrote:
**
Evidently, the Group List field on the user form is set
The display only field solution appears to be the ticket if you don't
mind the Modified Date being changed. In my case it didn't matter as I
also need an entry placed in the transaction diary. I have it setup and
it appears to work perfectly.
Thanks for all the help.
Andy L. Mayfield
Sr.
Norm,
Thanks for the suggestion. I tried it, but I ran into a slight problem.
Only one line in the character field was written to file. Everything
past the first carriage return was lost. Any suggestions to write it
all at once without parsing the character field at the carriage returns
and
Make the character field as a multi-line field.. that might work.
Joe D'Souza
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Mark Latta
Sent: Tuesday, October 02, 2007 5:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Write a Field
...and 4000 in ARS 7.1.
Christopher E. Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ http://remedy.unt.edu/helpdesk/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Joe,
I created the character field with 5 rows. After further testing I
realized that it stopped writing to the file once it reached the first
space. That tells me that it doesn't treat the character field as a
single input parameter, but rather looks at spaces as a delimiter
between multiple
That's strange. I have had the output of ipconfig /all dumped to a field
with no problems..
Are you using the $PROCESS$ action of a set field to dump the value?
Joe D'Souza
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of
Joe,
Maybe I over-simplified my test...
I have a Run Process Active Link action with the following string for
the Command Line: C:\temp\writeToFile.bat $Character Field$
writeToFile.bat:
ECHO %1 c:\temp\findme.txt
- mark
From: Action
Hi All,
We have ARS 7.1 on 2003 Server R2 and SQL Server. I have been trying to
consume an external webservice needed to exchange information between 2
systems. When I try to load the webservice in the filter I get error messages
shown below.
Have also attached the wsdl file that I am trying
Thank you everyone for the suggestions. The easiest option for us would be
doing data transfers over https/443, that's why we mentioned web services.
However, a colleague of mine mentioned that they investigated using Stunnel
(www.stunnel.org), a universal SSL wrapper, to encrypt their DSO
Mark,
Run Process perhaps treats the end of line as a carriage return and
terminates it there..
Instead of Run Process use a Set field operation and use the $PROCESS$ from
the set field operation to call the bat file and set it to the field in
question
Joe D'Souza
-Original Message-
OK, I am stumped. I have a filter firing that should not be.
I have a filter that sends a notification based on the qualification
statement:
( 'AssignedConfigTech' != $NULL$ ) AND ( 'DB.AssignedConfigTech' !=
'TR.AssignedConfigTech')
If I am reading the statement correctly, the
( 'AssignedConfigTech' != $NULL$ ) AND ( 'DB.AssignedConfigTech' !=
'TR.AssignedConfigTech')
When that field is not changed then 'TR.AssignedConfigTech' = $NULL$
while 'DB.AssignedConfigTech' != $NULL$
thus the filter fires.
This qual should work
( 'AssignedConfigTech' != $NULL$ ) AND (
Just ( 'TR.AssignedConfigTech' != $NULL$ ) would work, right?
On 10/2/07, Atul Vohra [EMAIL PROTECTED] wrote:
**
( 'AssignedConfigTech' != $NULL$ ) AND ( 'DB.AssignedConfigTech' != '
TR.AssignedConfigTech')
When that field is not changed then 'TR.AssignedConfigTech' = $NULL$ while
Hello all,
Having an issue where the external authentication thread drops to Active
Directory anytime administrative logging is turned on or off and when field
are added or deleted and the form is saved. However, modifications to active
links and filters do not cause the issue. Once connection is
What would happen if someone typed the same value in the field (or select
the same value) will TR value be NULL in that case?
- Original Message -
From: YHK
To: arslist@ARSLIST.ORG
Subject: Re: Filter Problem
Date: Tue, 2 Oct 2007 19:41:44 -0400
** Just (
I believe if you type in the name over again, even if it matches the old
value, it will still push data. Which is why you usually check to see if
it matches the db as well as the transaction value.
-Original Message-
From: Action Request System discussion list(ARSList)
That makes sense, so in my suggestion it would have to include:
('TR.AssignedConfigTech' != $NULL$) AND ('AssignedConfigTech' != '
DB.AssignedConfigTech')
Guess there's a couple ways to skin a cat;)
On 10/2/07, Wheeler, Dylan [EMAIL PROTECTED] wrote:
** I believe if you type in the name over
Perfect...thank you
Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks |
816-201-1823 | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
| www.cerner.com http://www.cerner.com/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Thank you
Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks |
816-201-1823 | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
| www.cerner.com http://www.cerner.com/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
I did not realize that the TR. value would = $NULL$ just because it was
not being modified, when it already contained a value. It makes sense
now that I think about it.
The 'AssignedConfigTech' can possibly be set to $NULL$, but in that case
I do not want the filter to fire.
Andy L.
Be careful of the OR check against the database then. If the field changes to
NULL the TR portion will not evaluate to true but the check against the
database will.
Dave
--
[EMAIL PROTECTED] (Wireless)
- Original Message -
From: Action Request System discussion
Nevermind :) Just changed the name in the ar.cfg file and everything worked
fine.
Michael A. McManus, SSgt, USAF
Remedy Developer
HQ 754 ELSG/DOMH
DSN: 596-6478 / Comm: 334-416-6478
___
UNSUBSCRIBE or access ARSlist
STunnel can encrypt any tcp traffic between two machines on a given
port. Just bear in mind that this is a method of transport relies on
a sort of local proxy manages sessions between both end points.
IPSec is another alternative; it operates at a lower level of the OSI
model and will give you
Hi Andy,
I am newbie to remedy..but as far as i see..the filter will fire..lets analyze
this.
Lets say AssignedConfigTech=ALEX, DB.AssignedConfigTech=James. Now lets
consider your scenario where the form is saved without a change being made the
AssignedConfigTech field. So lets put values
Yes the TR value is NULL if there is no modification even if there is a DB
value to that field..
This is how it works.. when you are submitting a new record, and if there is
a value in the field, then the TR value is not NULL (obviously). The DB
value is always NULL at the time of submission of a
1 - 100 of 102 matches
Mail list logo
