Hi, I need to be able to check a table field for a specific content. I
want to add a check to the CHG:Infrastructure Change to require a
specific Request Type in the Relationships tab before the Change
Request can be submitted. How can I do this? I tried creating an AL
that checks for the Request T
Hi,
We are having the same problems. I think it's a downer that just to be
able to print reports we would need to get a license for another
product. How come there isn't a way to print records (without any
additional cost) just like the way it can be done in Mid-Tier 6.3?
Any ideas?
~ Eli ~
http
Hi, thanks for your reply!
I am using web services to search for Incidents. I created another
form that calls the search function of the web service and plans to
display the data on a table field (testing the web services this way
but planning on consuming the web service online using C#). How do
New stuff ("field" objects) that will only be accessible on web
client, yes they move towards web...
--
Jarl
On 11/8/07, Rod Harris <[EMAIL PROTECTED]> wrote:
> **
>
>
>
> Hi Brian,
>
>
>
> Without going into too much detail from memory the emphasis will be in two
> main areas.
>
>
>
> Improved d
Thanks for the info but I'm having trouble with the fact that the out
of the box functionality of the Print button on the Incident form
requires Crystal. You can use the Print button for Work Info on the
Incident Console which is not a Crystal report. Why should the other
print button work any di
Thanks all for the input - I didn't think it would be easy, and I hope that
parsing the API logs isn't the best solution. I'll try tracking the Server
events first, but I was hoping to be able to capture the actual API commands
in some other way.
Rick
-Original Message-
From: Action Requ
And another thing
As I understand it the "Server Events" is an after the fact reporting
type thing. I do not believe that if there is a failure in creating
the record that the object create/change/delete would be rolled back.
So while "Server Events" can be used to record some things, I would
A new person that doesn't know much about the system...would you prefer
newby?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Siti Hawa Bee SHAIK FARID
Sent: Wednesday, November 07, 2007 6:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error Mess
Melissa,
Yes, when running Mid Tier you need to have a Crystal Web or Crystal Enterprise
running, either on the Mid Tier server or on a seperate server. There are
various configuration settings in the AR Config utility for Mid Tier which tell
it how to access Crystal to service the report. ARS
Sorry but What is nooby?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ LongWing (Head)
Sent: Wednesday, 07 November, 2007 01:52
To: arslist@ARSLIST.ORG
Subject: Re: Error Message
Wellthat would certainly make more sensebut
> I see 144 bugs that were fixed once.
> I see 154 bugs that were fixed twice.
> I see 4 bugs that were fixed three times.
> I see 7 bugs that were fixed four times.
>
> And I see 305 total unique bug ID's. (That were fixed)
> I wonder how many remain outstanding?
> I wonder how many customers
Hi Brian,
Without going into too much detail from memory the emphasis will be in
two main areas.
1. Improved developer productivity - mostly around the new Eclipse
based IDE with improved support for version control, debugging, an undo,
some kind of related workflow feature and so on.
Sorry, I just haven't spent enough time with this one. I'm trying to
send an email to the AR System server to update a ticket.
Sure, I can just create a filter on the AR System Email Message form
that pushes the data to another form, but I assume that breaks
licensing.
What am I missing? People ca
All the diagrams I've ever seen only show one load balancer. Sure
there is one, but there are two ports mapped.
We have two load balancers in front of our backend web servers that
run mid-tier. In the past we have been running CSM load balancers and
we were told by Remedy Support to force all tran
Whoops - all of my attention was on patch 006 today - the 16 Oct stuff
is 2006, but there are seven (7) new ones in October 2007. I think
these were done with the new Service Management Process Model (SMPM)
ITIL workflow tool. I found the new BSM performance tuning paper that
came out right befor
Get the definition of the field in question (using
FieldFactory.findByKey in <7.1 version, or, getField method in 7.1).
Look into its Limit information. You'll find the lookup information for
enum labels & values. So, only once you would want to retrieve this
field definition up front and maintain
It was just whispered to me that:
--quote --
The inherent group option is there but hidden due to
its complexity.
It can be activated if you need it. Go to SYS:Menu
Items form and search
for Menu Type="Approver For". On the entry where
Menu/Label 1="Inherent Group/Role", set
Status="Enabled". T
There are no hooks that I know of to trigger things on open of
workflow, short of parsing the api logs. If you want to trigger on
create, delete, modify of workflow objects, you can use the server
events.
Axton Grams
On Nov 7, 2007 5:51 PM, Rick Cook <[EMAIL PROTECTED]> wrote:
> **
>
> I'm tryin
Rick,
I think you could use the Server Events feature to do that... I
don't know if there's enough useful information there to do what you
want, though.
Michael Durrant
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Beha
I got a successful install of it today (environment below). It's not
small - in my environment, 95 new and 986 modified objects (summarized
below).
New Mod Modules
Forms 5 235 AST, CHG, HPD, FIN
Active Links51
I'm trying to execute Remedy workflow based on someone opening, modifying,
closing, etc. Remedy forms and workflow objects. I'm having trouble
conceptualizing how to use those actions as a workflow trigger, though.
Has anyone done this before?
Rick Cook
___
Why not do a database backup/restore. This will move all data and it is
documented on support Knowledge Base.
-Original Message-
From: Jorge Polo <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wed, 7 Nov 2007 4:50 pm
Subject: Moving Data or workflow from Production server To Developme
All,
During a call today I was asked how long it would take to apply this
patch to a 7.0.0 patch 2 system (running Incident, SLM and Requestor).
So would any one care to guess from start to roll out on production on
that time frame? This would include testing.
Howard
On Nov 7, 2007 5:22 PM, Care
We are running ITSM 7 and ARS 7.0.1.
It appears that crystal reports (or some other web reporting tool) is
required when printing an incident from the web. When you click the
print button from the user tool, a Crystal report comes up. When you
click the same button from the web, an error "Error
If you are updating the login.jsp file for the web change the login cell
(The input type="text" NAME="username" line) to the following:
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Wednesday, N
T,
WOW... I just looked at the bug lists from the Problem and Incident
pdf's across the patches from patch 1 upto and including patch 6... (
I did not even look at the Change or Asset "fixed bugs" lists.)
I see:
7 bug ID's that were fixed 4 times. ( twice in Incident and twice in Problem.)
3
Someone else has written the java code and I am trying to assist him w/ a
problem. He is trying to get the enum values for a field in a string format
... unfortunately it returns the integer value instead.
So if I have this:
0 = Enum1
1= Enum2
2 = Enum3
Here is an example of the call he is cu
They appear to have updated it with their new service modeling tool at
http://documents.bmc.com/supportu/documents/58/89/85889/85889.pdf .
Look on the support web under documentation for Service Desk 7.0.02 -
someone got busy and posted _dozens_ of new white papers up there on 16
October, and sinc
I just went in to test this using a text-transform CSS tag and it
doesn't seem to work right. While I can make the text appear lowercase
in the form, if I type uppercase when I enter the login name it displays
it in lowercase but passes the uppercase value to the Remedy system.
-Original Mess
Good morning all,
I was wondering if there is a way to change the redirection for pages
returned from the mid-tier.
We are not using Mid-Tier directly but it is being called from another
web page, we have got most links working for Incident/Change, etc.
Customer logs into portal and can access Rem
Christopher - can you tell me where I can find this white paper?
THANKS!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Wednesday, November 07, 2007 4:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: ITSM
Hello Everyone,
I want to move the data and workflow from our production server to our
development server.
How do I move data only.
How do I move workflow only.
If you can offer any help I will greatly appreciate it.
Our Environment is Windows Server 2003 - Remedy AR System Server 6.3 -
Micro
You can modify the login.jsp to make all logins lower case and then
assure your user records are all lower case. DT
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Doug Blair
Sent: Wednesday, November 07, 2007 4:19 PM
To: arsl
It's a little more subtle than that.
If your user enters a login name and it's passed out to AREA/LDAP for
authentication and the LDAP source is case-insensitive (for example Active
Directory) then the user will be authenticated regardless of case. The
username returned from AREA will be the us
Exploring options is all. Thanks!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent: Wednesday, November 07, 2007 2:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Oncall
Yes Derek. It's there but very limited in
The most detailed description of this process, as defined by ITIL v2 and
implemented in ITSM 7, is in the white paper (Aug 2006) BMC Best
Practice Process Flows for ITIL Incident and Problem Management.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Ce
Funny you ask, T.
I found out that choosing "Resolution and Recovery",
takes the Incident to "In Progress" status.
Choosing "Incident Closure" takes the Incident to
"Resolved" status.
I'm having a hard time explaining this to people here.
The terminology is all mixed up. Is this what prompted
yo
It's just DES. It is not Triple-DES.
Typically, customers requiring a higher level of DB encryption will need
to take advantage of functionality within the DB itself.
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
The opinions, statements, and/or su
Yes Derek. It's there but very limited in nature and
quirky and only partially documented, in my opinion.
If you have the application, see form "CTM:Support
Group On-Call".
Or go to a support group's record and click on On Call
tab.
What are you looking for exactly?
--- "Drake,Dave" <[EMAIL P
Has anyone heard of something like an oncall functionality that would've
been introduced in 7 by chance?
--
CONFIDENTIALITY NOTICE This message and any included attachments are from
Cerner Corporation and are intended only for th
Be sure you have turned off aduit trail on the ctm:people form.
Default it does audit trail.
--
Jarl
On Nov 7, 2007 4:06 PM, William Rentfrow <[EMAIL PROTECTED]> wrote:
> **
>
> We are pushing about 800,000 records into the CTM:People form. This is an
> initial data load - updates will be smalle
On the Process Flow Status bar in ITSM 7.0 (Incident) - there is "Resolution and
Recovery" and "Incident Closure" - can someone explain the difference to me?
THANKS!
T.
___
UNSUBSCRIBE or access ARSlist Archives at www.a
Look in the help for "Direct Access URL's".
It's pretty easy actually.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Taker, Jason
Sent: Wednesday, November 07, 2007 1:09 PM
To: arslist@ARSLIST.ORG
Subject: setting a
Hey folks.
I'm trying to figure out how to set a specific form to display through a
web link. Ex...I want one link to go directly to the incident console
and another to the Change Management console through a portal. Can
anyone help out? This is with V7.
Thanks
Jason
Notice Regarding Conf
I download patch 6 0 - zipped up it is 288 MB.
There are 4 PDF files - Incident, Change, Problem and Asset.
According to the documentation (under "Fixed Defects") or lack thereof - Patch 6
fixes:
49 Incident Defects
35 Asset Defects
44 Change Defects
34 Problem Defects
T.
__
BMC needs a strong Lead Developer!
The position is located in Sunnyvale, CA. You can apply for the job by
clicking the link below and searching for Job ID 4630_3553.
http://careers.peopleclick.com/careerscp/client_bmc/external/search.do
Here are the details of the job:
Job Responsi
- Original Message
From: drh <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Friday, November 2, 2007 10:27:13 AM
Subject: ITSM7 opportunity in Zurich
Hi there,
We are BMC Partners and a small engineering company based in Europ.
We need 2 contractors with good ARS Remedy experience
You only see this message because you are an administrator, regular
users will not see that
Marc Bowen
Remedy Skilled Professional
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Cheeti
Sent: Tuesday, November 06,
JR,
Well... Support should check the docs. The special process is listed
in "BasicGuide-630.2006.05.09.pdf" on page 619. So if it truly "does
not work" then you need a bug ID and a patch to make it work. (And
being forced to upgrade _from a currently supported version_ to get a
bug fix should neve
That makes perfect sense - authentication in the AR System has ALWAYS
been case sensitive for both Login Name and Password, no matter where it
was going to validate the password (User form, LDAP, AD, etc.).
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computin
I've never pursued it fully, but it seems that while your DB may be case
insensitive, Remedy itself is case sensitive. I had an issue once where I
was using the 'Assigned To' field in workflow, but it was causing problems
because the database name of the field was actually 'Assigned to'. That
This happens all the time to our users. We have the cross reference and
authenicate unregistered. The must type their name exactly as it is in the
user form or they will on receive a Read License and Public Permissions.
In this case they are not guest users but unregistered users.
Ed White
According to the user log they are getting a Read license. We have
plenty of floating licenses available. The users in question all have at
least App-Support permissions and should be given a floating write
license.
From: Action Request System discussion list(ARSL
No guest allowed. What I believe is happening is this.
Account in Remedy User: joeuser
Network Account: JoeUser
Authentication Alias(117): Joeuser
The user tries to logon as Joeuser. Even though their account is in the
User form as joeuser, Remedy sees them as an unregistered user and logs
them
You say they get a "read" license. Could you be running out of floats and
the case sensitivity is just a coincidence?
When this situation does happen, what permissions does the user end up
with? Is it just public or does it match the user record (hopefully the
user record has permissions othe
No we do not allow guest users.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joseph Kubasek
Sent: Wednesday, November 07, 2007 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Case Sensitive User IDs?
Do you allow guests? Is
All,
During a call today I was asked how long it would take to apply this
patch to a 7.0.0 patch 2 system (running Incident, SLM and Requestor).
So would any one care to guess from start to roll out on production on
that time frame? This would include testing.
Howard
On Nov 7, 2007 12:12 PM, Ca
Do you allow guests? Is it possible the the users are getting logged
in as a guest. For example:
Network account: JoeUser
remedy account: joeuser
User types:JoeUser
In this case, if you allow unauthenticated guests, then remedy would
log the user in as the guest user JoeUser instead of the
Jiri,
Config guide, pg 273 talks about Inherent Group/Role,
but it seems they are talking about a pie in the sky,
because the approval mapping form has no such options.
The menu on Assigned Group field on Incident form
lists all groups for that company and organization
with enabled status without
Also... please do not forget the fact that ITSM is also about data
configuration too. The objects that are changes are only one part of
the puzzle of "what a patch does".
It is a difficult enough of a task for us to figure this stuff out by
brute force. However there are several RFE's that should
Yup, that's how I set it up. Form with all the records is set as the
primary and the one with partial records is set as the secondary. The
problem isn't that it's showing too few records. It's showing too many
heh. It's like it's disregarding the join qualification.
-
Dylan Wheeler
P
Hi Brian,
I've also seen this behaviour and the following is what I found:
The external authentication we use, is case insensitive.
If we take Joe User as an example, the authentication method will accept either
"JoeUser" or "joeuser". However, there is only a user record on the AR System
ser
Disabling indexes may have a drawback though if you have any workflow set to
fire on MERGE that checks for existing data in the current form. If this
search is against an indexed field, you would be better off leaving the
index as is, if that bit of workflow is necessary during import to create
som
Well yes, you can find the ardisable utility on the old Remedy
Community and it is also in the new BMC Developers Network
(http://www.bmcdn.ws)
Of course it would be appropriate for Remedy to include a list of
touched workflow with the release... but since there is no such list
currently the best w
On your other question:
If you have configured the prefetchConfig.xml file on the Mid-Tier
service; the mid tier will use User Impersonation when fetching the
cache.
That will cause the entries you mention in the user log.
--
Met vriendelijke groet / Kind regards
Michiel Beijen
__
Case Sensitive User IDs?Isn't 117 a field to map to the network
authentication ID whereas 101 the actual login name? And 101 is case
sensitive.. 101 is actually used to validate the user name in the ARS,
whereas the alias is used if present only to authenticate the password on AD
or your windows or
Elinore,
I don't think there are any fields required to move it into RFC. The process
flow is configured on the SYS:Approval Configuration (or something like that).
Search for the process that is linked to the "Request for Authorization" status
and the process flow tab will show which action
Performance can degrade due to things on the db. If you are using
Oracle, your shared pool (sql area) will start out empty; things will
move fast at this point. As you execute more and more dynamic sql,
the shared pool (sql area) will fill up, forcing the database to purge
as needed, thus adding
William, if you haven't already, investigate the pre-caching of Entry-IDs.
The sweet spot seems to be around 100 at a time, and it really does help.
Also, large data imports are sped up by temporarily disabling the indexes on
the import form. Make sure that your data doesn't violate any unique one
We have a similar problem. Our remedy is case sensitive (6.3 patch 20),
we've tracked it down XP. XP is not case sensitive so when the user
logs in and they use all upper case ( all our id's our lower) id, it
passes xp and remedy lets them in but issues them only a read license.
__
Anyone have any info on ARS futures who was at BUG?
Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212) 343-6494
http://www.Scholastic.com
___
UNSUBSCRIBE or access ARSlist Archives at w
Well said Rick..
Maybe their product managers motto is "Happy are thou who believeth in us
and have not customized your applications for thou will haveth the benefits
of applying our patches. The rest of you please pray real hard before you
do."..
I think the best you could do is install P6 on a
No. I will try that later today and get back to you. Thanks
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Rahul AR User
Sent: Wednesday, November 07, 2007 9:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Opening a PDF fr
We are pushing about 800,000 records into the CTM:People form. This is
an initial data load - updates will be smaller.
To do this we've imported the records into a staging form to format the
data properly. Then an escalation kicks off and marks every record's
status to "Processed" from "New".
Michael, maybe your boss will allow you to introduce a blind patch on your
dev server, but mine won't, and I wouldn't do it if he did. Maybe BMC
should stick to the ITIL rules regarding Release management, so that we can
stick to them in Change Management.
Also, I remember Doug talking a couple
Hi Brian,
Have you tried opening any other attachment format like doc, xls, ppt, txt,
rtf, etc. Pls try this and let us know the result.
On 11/7/07, Sokol, Brian <[EMAIL PROTECTED]> wrote:
>
> I have a 7.1 Mid Tier running IIS with ServletExec.
>
> --
> *From:* Acti
++
Please Read The Disclaimer At The Bottom Of This Email
++
Hello listers,
can anybody advise on a way to set up approver groups in ITSM 7, but making
sure they are not displayed as potentia
I have a 7.1 Mid Tier running IIS with ServletExec.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Hugo Visser
Sent: Monday, November 05, 2007 9:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Opening a PDF from the MidTie
Well, I don't think this is off-topic, since the discussions earlier
around v7.5 and the new Remedy Developer Studio have touched on this.
Below is a link to computerworld, where they cite some statistics on
eclipse users. There is also a PDF in the article with full statistics.
http://www.
Well I told Remedy Technical Support that I want a list of everything
that this
patch touches.
I don't understand how they can expect any of us to apply a patch without
knowing what it updates / replaces, etc.
Most of us have our ITSM 7.0 environment customized.
T.
Quoting Howard Richte
Can someone clear this up for me as it seems to come up a couple times
per year. We are using network authentication (not area ldap). Both
cross reference blank passwords and authenticate unregistered users are
checked. All our staff have blank passwords in the User form. Every now
and then a user
Ok, my question is who wants to be the first?
Howard
On Nov 7, 2007 3:23 AM, Michiel Beijen <[EMAIL PROTECTED]> wrote:
> ** I hear you...
>
> What I would recommend is of course running it first on a dev/test
> environment. You could create a user with a name like 'ITSM7Patch006' to run
> the ins
Congratulations, Ty. You have a better grasp of the requirements that are
part of Release and Change Management than a certain BMC product manager who
keeps displaying his/her lack of understanding of those tenets and respect
for BMC's customers by allowing blind patches to be released to them.
F
Hi,
When I fill out Incident Request form through the Incident Management console,
I MUST hit the return key whilst entering Customer/Contact data, or
alternatively make use of the Search button before the Required Field Request
ID will be completed.
Does anybody know why I see this behaviour
Hi All,
Does anybody know how I can get the equivalent Incident ID from the entry ID
that is returned in API call to create entry?
What I do in the API is I create an entry and then read the entryID that is
completed and returned by the API call. This is a value like 009.
I then
Just an FYI Remedy has this is a defect (see below):
Yes this is also Defect in Work In Progress status. Defect #SW00266279 ([IM7]
reopened date field is not populated when the ticket is reopened)
From: Action Request System discussion list(ARSList)
[mailto:[E
I believe the reopen date only gets set when you reopen a closed incident and
not when you reopen a resolved incident.
> Date: Tue, 6 Nov 2007 14:45:42 -0500> From: [EMAIL PROTECTED]> Subject:
> Question: ITSM 7.0 - Incident - Reopen Date> To: arslist@ARSLIST.ORG> > I'm
> wondering if anyone
Hello List,
After checking logs (Midtier/Arerror/JBOSS) and going in depth could make
out the reason
Also, to highlight the sudden spike where midtier CPU memory consumption
shoots from 6 to 94 %:
Mon Nov 5 11:06:45 MET 2007
1 ?22176 jboss325 152 20 1039M 857M run190:37 6.62
Hi,
You dont have to map it to any field in your form. The calling party should
pass the qualification as you would give in the Advanced search bar. E.g.
'User Name' = "Rakshit". This will return all the matchinf records to the
calling party.
Regards,
Rakshit
On 11/7/07, Elinore AR <[EMAIL PROT
If this is the case; you should swap forms A and B.
In an outer join, you should always put the form that will contain all
records on the 'left' side (form A).
--
Met vriendelijke groet / Kind regards
Michiel Beijen
__
MANSOLUTIONS
Energieweg 6
Hi, can anyone show me how to use XPATH(/ROOT/Qualification)?
Need to know how to loop through the dataset returned by XPATH(/ROOT/
Qualification). Can anyone give an example?
TIA.
~ Eli ~
http://docs.google.com/Doc?id=df5vs5vj_0fvdv72
___
Got this from BMC Support. This tells you exactly how the Risk Level
is calculated. Posting it here in case anyone's struggling with it
(just like I have the first time)
http://docs.google.com/Doc?id=df5vs5vj_1c2tnpj
Cheers!
~ Eli ~
http://docs.google.com/Doc?id=df5vs5vj_0fvdv72
___
I hear you...
What I would recommend is of course running it first on a dev/test
environment. You could create a user with a name like 'ITSM7Patch006' to run
the installer with. This way it is pretty easy to see which workflow and
fields have been touched by the installer.
If you have sticked to t
Has anyone ever done this?
I know from the Requester Console form that I can "Reopen" and
"Cancel" an Incident. But how do I close an Incident from the
Requester Console? I would like to be able to set an Incident to
"Close" from the Requester Console (given that the Incident has been
resolved alr
Hi, we made the column Approval Phase Name available on the Approvers
tab on CHG:Infrastructure Change. However, the Approval Phase Name
sometimes show Business Approval for an approval made for Review phase
instead. Has anyone encountered this behavior before?
TIA.
~ Eli ~
http://docs.google.com
Can anyone confirm that the Change Status from "Request For
Authorization" does not move to "Request For Change" even if the
Review has already been approved if the Scheduled Start and End Date
is not filled out?
Or if this is not the case, are there specific fields that need to be
filled (require
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