William,
I agree this is not one of ITSM's strong points. However, I don't
think that it qualifies as a bug, but I guess you should file an RFE
for your request.
I usually create a file with the field names in a view versus the
database names of the field by running an ARSperl script; but you can
Date or datetime fields are stored as a number in the database. For
Datetime fields this is the number of seconds since 1st January 1970,
_UTC_.
I guess in your situation a user has submitted lots of data while
using a wrong timezone, which means a wrong offset to UTC. If you
correct the user's
Peter,
It's been a while since I worked with Crystal reports (Ver 9 no less)
but I remember a Use Labels check box on the login dialog when you
connect to the ARsystem via the ARODBC connection on your PC.
Was that for field Labels?
John J. Reiser
Senior Software Development Analyst
Remedy
Just tried that. Even when checking that option for the User DSN and using
that ODBC DSN in Crystal I still see fields like ASGRP, ASLOGID, and ASCHG
listed.
Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761
From: Action Request
The Survey URL is a data element for the Survey record in the form
SYS:Attchments. You will need to modify the URL with the correct mid-tier
and app server name so it works in your environment.
HTH,
Janie
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Thanks Janie. I modified the url with the mid tier and app server name and
the midtier opened up to a search 'survey' form. I assume once this is
configured it will open a new 'survey' form and have the Request ID field set
already? Or is this to be entered by the user?
Steve
Date:
First check the list of known bugs.
Then report it as a bug.
If they (BMC) think it is an RFE, they will let you know and
Then you fill out a form and get it back to them.
Then decide how you will provide a work around for your client based
On whether you can wait for BMC to actually fix
I'm looking at Flight Deck with Knowledge Management installed. On the
Date/System tab of the Solution form, there are three date fields: Publish
Date, Expiry Date, and Archive Date. According to the Change History of
those fields, they seem to be part of the OOTB ITSM suite, but I'd like to
Good Day OC/LA RUG Members:
I have tentatively set aside Nov 13, 2008 as our next meeting date.
I am looking for topics and presentations for future meetings. Please
advise if you have a topic or presentation that you would like to share
with your fellow RUG members.
Another member has
The Survey URL gets sent with the Survey ID so it will be in modify mode for
that particular survey when the user opens the link. All they need to do is
fill in the Response values and/or comments and Save.
Thanks,
Janie
_
From: Action Request System discussion list(ARSList)
**
The model Ivan mentions he is now available although I don't know the actual price points. Talk to your sales rep.
Kelly Deaver
[EMAIL PROTECTED]
(Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC)
Original Message
Thanks Roger for your reply.
But I have used CMDB console to create attributes.But These attributes are
not showing up in the CMDB forms.Is there any other process I need to
follow?
Please reply.
Regards,
Sachin
Roger Justice wrote:
Did you use the CMDB Console to create attributes, if not
Thanks Roger for your reply.
But I have used CMDB console to create attributes.But These attributes are
not showing up in the CMDB forms.Is there any other process I need to
follow?
Please reply.
Regards,
Sachin
Roger Justice wrote:
Did you use the CMDB Console to create attributes, if not
Its transparent for the ones writing a simple AR System report from Tools /
Reporting but for the ones writing Crystal Reports they see the database names
and not the field labels.
Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761
Thanks for all the responses
The real problem here is to some extent a policy/procedure one. The
customer is a large US Federal government organization. Their position
is simple: A COTS package should have working features. Bugs and
interface items that are clearly confusing (ie, this
Thank you, Joe and Frederick !
I am trying the Application-Generate-GUID method.
My Filter does a Set Fields that sets a Temp ID field to:
$PROCESS$ Application-Generate-GUID
I get, Error while performing filter action: Error 38
I couldn't find anything about Error 38 in the BMC Knowledge
Just off hand ... Is your Temp ID field at least 38 characters big?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Thursday, October 16, 2008 11:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Creating subfile
Is 7.5 still on schedule?
The schedules posted are still the latest estimates.
Thanks,
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily
Hi Lisa,
The matrices are up to date and correct.
SQL Server 2005 is listed as supported in AR System 7.0.01 and 7.1.00
Windows 2008 is not yet supported by a released version of AR System.
The current policy is mentioned in the compatibility matrix as well:
Support Policy for later
Yes, it's 255.
Dwayne
Original message
Date: Thu, 16 Oct 2008 11:26:07 -0500
From: Grooms, Frederick W [EMAIL PROTECTED]
Subject: Re: Creating subfile records from list on submit
To: arslist@ARSLIST.ORG
Just off hand ... Is your Temp ID field at least 38 characters big?
All,
We have windows 2003 with sql 2005, ARS 7.1.0, ITSM 7.0.3. Our database
engineer set up SQL replication for our production sql server to our
backup sql server. The problem is that when he does the SQL replication
set up the remedy system does not agree with it. We get errors when
Carey,
You may be reacting to the rules of the closed beta which don't apply to
the open beta now underway. To sign up for the Open Beta, the
requirements quoted from the communication are:
* Have an active BMC Support ID.
* Complete the pre-release software agreement.
* Fax
Error 38 is Filter or escalation set field process returned an error.
A filter or escalation was performing a Set Fields action using the
option to run a process and return a value, but the process returned an
error message. The text of the message returned is displayed with this
error. The error
Check to be sure that he hasn't changed the permissions on the tables or
columns. All should list ARSystem as dbo. Also, if he set up any
additional indexes, be sure that those aren't the problem.
Rick
On Thu, Oct 16, 2008 at 10:11 AM, Brandi Barbour
[EMAIL PROTECTED] wrote:
**
All,
We
Shouldn't this be an ActiveLink-- onload with qualification ( 'Instance ID'
= $NULL$ ) AND ($OPERATION$ = CREATE )
and set fields:
Instance ID = $PROCESS$ @@:Application-Generate-GUID
You should create Field 179 also and place it on the form.
Brien
On Thu, Oct 16, 2008 at 10:02 AM, Dwayne
Brandi,
I have replicated databases on MS-SQL, Oracle and other databases successfully
and not have Remedy throw up on the users..
What method of replication did the dba use?
Does the ARAdmin user that owns the ARSystem database have the same rights and
privileges as the ARAdmin user on the
That probably wasn't clear-- I do the same thing and I created a field with
ID 179, named it Instance ID. Then the activelink is on window loaded.
Brien
On Thu, Oct 16, 2008 at 10:19 AM, Brien Dieterle
[EMAIL PROTECTED] wrote:
Shouldn't this be an ActiveLink-- onload with qualification (
They do not sound familiar to me. It looks like they must have been customized
fields.
If you had backed up the system after install of the product, try restoring the
templates to another location and compare them with the current templates so
you can tell the difference on what had been
As you know, when you attempt to access a remedy URL (such as a request) and
you have not authenticated, you are redirected to
http://server/arsys/shared/login.jsp which then authenticates you and sends
you along to the original URL your requested.
What we'd like to do is change that to send you
They are OOTB fields. All cutomizations done when RKM is installed are done
manually.
-Original Message-
From: Joe DeSouza [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 16 Oct 2008 12:34 pm
Subject: Re: Solutions with/without Knowledge Mangement Installed
**
They do not sound
As far as I know it is inside the Servlet.
You have a developer that can read the password thru NTLM? You have to
remember that it is not the Mid-Tier that needs the authenticating, it
is the Remedy server itself. All Mid-Tier does is to pass the info to
the Remedy server which is where the
Thanks, Fred!
Re: You may have to look in the filter logs to see what is going on. That is
where I got the Error while performing filter action: Error 38 message.
I guess I should have said that.
Dwayne
Original message
Date: Thu, 16 Oct 2008 12:24:15 -0500
From: Grooms,
The syntax for setting this as pointed out by Brien is $PROCESS$
@@:Application-Generate-GUID
The field doesn't have to be 255 characters long.. In fact its a BAD idea to
have it that long as you will not be able to INDEX that field.
You are storing this ID here for the purpose of
Brandi,
We have been using SQL replication for several years. While I am not a
DBA here is what I can remember:
* Tables created by Remedy in ARSYSTEM really does not declare C1
as a primary key (at least in SQL 2000).
* I believe this is done manually by the DBA.
* When a
Joe,
We are trying to use SQL Transactional Replication.
If ARAdmin is not the owner of the table could that cause these issues? We
were not having issues before the replication was put in place.
Joe DeSouza [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
A Filter does not use the @@: syntax (Evidenced by the v7.1.0 filter AR
System Email GUID Generator)
I pulled the 38 length from Field 179 on the stock ARS form AR System
Email Association
Dwayne,
Out of curosity, try changing the field to 38 characters long (maybe
the command does not like
I don't think the length is 38, its 38 bytes.. to probably account for
double-byte characters. The actual length of the output in terms of characters
is 30. So although you may put your length at 38, what the process returns is a
30 character string. I don't think I have ever seen a 38
Right, I think Joe and I are trying to suggest using an ActiveLink and not a
filter :-)
Brien
On Thu, Oct 16, 2008 at 11:34 AM, Grooms, Frederick W
[EMAIL PROTECTED] wrote:
A Filter does not use the @@: syntax (Evidenced by the v7.1.0 filter AR
System Email GUID Generator)
I pulled the 38
Definitely.. IF the ARAdmin user is not the owner of the table, it could be a
lot more severe than just the errors you are seeing.. There is a lot more the
ARAdmin user might not be able to do such as backup or restore the database or
even redefine the form (Alter Table)
I'd suggest you should
Greetings,
Can anyone verify whether a 7.1 User client will work with a 6.0 AR Server?
The 6.0 server is running ITSM 5.6.
This isn't in the compatibility matrix (given 6.0's obsolescence), so I
thought I'd ask People Who Know.
Thanks,
Bill Bookers
I cannot say that 100% it works without any issues, but we migrated over
from 6 to 7 and I used a 7 user client on a 6.3 server and I never had
any issues. From what I was told by BMC it is backwards compatible.
Kevin Begosh, RSP
From: Action Request System
We have used the 7.1 client with a 4.5 application and 4.5.2 server and
encountered not issues.
-Original Message-
From: Begosh, Kevin [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 16 Oct 2008 2:51 pm
Subject: Re: 7.1 client and 6.0 server
**
I cannot say that 100% it works
All,
Hi everyone. Does anyone know of a way to force an ad-hoc approval at a
certain approval phase? Basically, we want the Change Assignee or Change
Manager to have to pick an AD Hoc approver at a certain stage. Has
anyone done this as a customization or have any ideas? Thanks.
Tauf
Field 179 did it! Thanks, Brian, and everyone else who responded.
I didn’t know about that feature so for the benefit of anyone equally ignorant,
I’ll copy what the manual says:
“To auto-populate a field with a GUID, define a character field using field ID
179. A GUID is available through all
Guys,
Field 179 is just that. A guid that is autopopulated on creation (at least
on submit, not sure about merge).
All ARS guid fields are 38 bytes long. Any field (not just 179) can be set
with the process Application-Generate-Guid xx. That field should be 38 chars
long.
With field
Use it with one word of caution though.. It used to not auto populate on 6.3
days and below though it was designed to. You had to use that run process
action. They automated the population on release of version 7.
Joe
- Original Message
From: Ben Chernys [EMAIL PROTECTED]
To:
Greetings,
My DBA has asked to migrate our current AR Server DB to a SQL Server
2005 in a PolyServe environment. I believe it is a Microsoft product.
As the DBA described it (Polyserve is a clustering and shared file
system environment that we will be utilizing in our SQLServer
consolidation
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