Re: ARS 7.5 Installers - tales of woe

Same here, we installed all of the bells and whistles in a Window 2003 VM with SQL 2005 Java 1.6 and Tomcat that come bundled with it. Using RDP to install we were prompted to disable the temp dir flush and tscc.msc settings and reboot before it would continue. I was actually pretty impress with

Re: ARS 7.5 Installers - tales of woe

I *just* finished an install exactly like you (vmware win2003, sql 2005, IIS+Tomcat) except I am on JDK 1.6.0_11-- and absolutely no problems. Installed everything except FTS and SNMP. I registered with portmapper but left both following port numbers blank. Are you doing this over RDP? There was

Resolved: Q: Whitepapers

Thanks! I knew there was a "special" link and handshake... :o) //SIGNED// Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, January 29, 2009 1:19 PM To: arsl

Re: Printing

Thanks. I believe that is what I will have to do. It's either that or tell them to just deal with it (-: Andy L. Mayfield Protection & Control Sr. Technician Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request Syst

Re: Developer Studio 7.5

Hi, There was a bug in the Developer Studio that prevented the opening of the Permissions Editor dialog. The defect # is SW00317917. This has since been fixed and ported to the 7.5 patch code base. Please contact support with the above defect number to get the status update. The rea

Re: ARS 7.5 Installers - tales of woe

Hi JT The error when AR Server was not installed properly was that a Service that is depends on (Portmapper) failed to start. Looking at the Service definition, the portmapper file (portmap.exe) was not present anywhere on the server. I think the errors I am seeing are related to Java - ce

Re: Opening a record through a Mid-Tier URL

Thanks for the info, that worked like a champ. Now I have another strange anomaly happening, as a part of my form, I have a button that takes me to a different tab. I.e.. Using AL's turns tabs on and off. As a part of this Active Link, it is also supposed to Change some Text Fields with the t

Re: ARS 7.5 Installers - tales of woe

I just installed AR 7.5 with all the bells and whistles except for LDAP integration on a Win2K3 VM with no issues at all. I've got JRE/JDK 1.5.0_12, though and not 1.6.0_06. I'm not sure if 1.6 is on the compatibility matrix or not.it _should_ be. I'm also using SQL 2005 and connected using Windows

Re: HELP:SLM Application error

I'm pretty sure you can reinstall it if you remove all of its entries from the SHARE:ApplicationProperties form and rename the file folder on the server. I think I have even done that at some point while testing SLM and ITSM together - would have been in 2007 so I don't remember exactly. With

ARS 7.5 Installers - tales of woe

Is it just me, or is anyone else having problems with the installers for ARS 7.5 ? Here's what's happening: Server: VMWare Windows 2003 Server DB: MSSQL2005 JDK: 1.6.0_06 JRE: 1.6.0_06 You have to make sure the server has a DNS suffix in its name (mine is not a member of a

Error when consuming a webservice from Remedy: ERROR: URI not found ns5.xsd

I am having trouble loading the WSDL provided by Voyence in Remedy filter. I can load it fine in SoapUI and run operations. I get the following error when I try to load the wsdl in filter's If Action tab. ERROR: URI not found ns5.xsd Additional Details: C:\Program Files\AR System\Admin\ns5.xsd

Re: HELP:SLM Application error

Answer: You can't. SLM can't just be un-installed. That's the bad news. The good news is it can be removed (which is very hard and time consuming) and it can be re-installed. In this particular case I'd contact BMC support and ask for the SLM engineering group's help. William Rentfrow

Re: How to Re Install SLM

What operating system are you installing on? There were numerous issues with installing SLM 7.03 on Solaris especially if you were doing it as non-root. Here are just a few things to check... 1.) Make sure the application is licensed. There was a bug with this but unfortunately I don't rememb

Re: Canned reports for ITSM 7

I just wanted to add that it IS possible to modify the canned reports for ITSM if you have the Crystal client, you can change the design of the report or add new ones.   It is also possible to create new reports with the Report interface.  Yes, it is clunky and you don't get much more than a rep

Re: Canned reports for ITSM 7

I've always regarded the canned reports as suggested starting points for reporting. Every organization's reporting need and metrics are so diverse there's no way BMC could provide very many reports that had actual value to everyone. I've always advised my customers to take that route when evalua

Re: Running Remedy client User tool as PC user SOLVED (I think)

Thanks, Frederick and others who replied, I started with Frederick's option, but decided instead to create new folders within the C:\Documents and Settings folder, where the PC user already has permission. Same effect. So far the only problem I've found is that Crystal Reports didn't print bec

Re: ITSM Issue with Sandbox Enablement - Cause Found - Work-around possible

Thanks for the thorough update Looks like the sandbox was not properly QA'ed !! I'd like to see the test cases the QA tester used on the sandbox. This feature is touted a great deal by BMC sales, so you would think with all the exposure and fanfare, it would be solid and ready for prime time..

Re: Canned reports for ITSM 7

You might take a look at BMC Analytics for BSM. That gives you a set of canned reports on top of Business Objects. The canned reports there are also a bit lame, but then you have the ability to modify them and create new ones using Business Objects, which is something that you can't really do

Re: Adding field to Task table on Change Infrastructure form

Christine, The underlying field on the main form perhaps lacks permission for the user that is trying to view that data from that table field column that you created. Joe From: Christine To: arslist@ARSLIST.ORG Sent: Thursday, January 29, 2009 2:23:43 PM Sub

Canned reports for ITSM 7

So, after 10 years of using this product, management here is finally encouraging Managers to get more detailed stats from AR System. I've just been using Excel spreadsheets with the ODBC connector to get stats, but this seems a little challenging for someone who's just a casual user, so I've bee

Re: ITSM Issue with Sandbox Enablement - Cause Found - Work-around possible

Hi Guys, Just to report back. Turns out I was staring it in the face for too long. Very simple problem. There are 4 Active Links that do NOT use the "by Id" Push Fields and are instead hard coded for BMC.CORE:BMC_ComputerSystem. No wonder that the Sandbox Recon job had Defer NULLs on! The

Re: Q: Whitepapers

Once you get to the page, my trick-of-the-trade is to use ctrl-F in Firefox to quickly find a keyword. In this case, you could search for "servlet" to find both documents, or "Tomcat" to find the comparison. I also keep the following link in my browser favorites, as it's the "parent" page for the

Re: Running Remedy client User tool as PC user

Just give the user full rights to the Remedy Install directory and their Home directory and everything should work fine. i.e. If the user tool is installed in C:\Program Files\AR System\User and the Home Directory is C:\Documents and Settings\All Users\Application Data\Remedy you can use the fo

Re: Q: Whitepapers

Go to the product documentation page for BMC Remedy AR System Server 7.0.01. The statement of direction can be found under the Product Change Notice section ((Statement of Direction) Change in BMC Remedy AR System Servlet Engine), and the whitepaper can be found in the White Paper section (BMC

Re: Running Remedy client User tool as PC user

Have you considered trying to have people use the Mid Tier instead of the User client? That would get around any need for administrative access to the PC. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Randy Simon

Adding field to Task table on Change Infrastructure form

I would like to add a field from the TAS:Task form to the task records display on the Change Infrastructure form. I successfully have the field displayed in the form. The data is not transferring. Here is what I have done. The field, Transport #, has been added to forms TMS:AssociationSummaryDataJ

Q: Whitepapers

I've been searching the BMC web site and I'm having trouble finding all of the whitepapers. Specifically, I'm looking for the one that came out when v7 was released and there was a statement of direction and a whitepaper showing performance comparisons between ServletExec and Tomcat. What's the m

Re: Running Remedy client User tool as PC user

I don't know with your version, but if you give admin rights to the AR System folder, they should not have any problems with the Remedy User Tool as a non Admin of their pc. Just did the same thing here. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl.

Running Remedy client User tool as PC user

Dear List, Our university is pushing everyone into doing their PC work as “User”, and only using an “Administrator” account for installing software. But it seems that there are all sorts of features that don’t work right when running the User tool as non-administrator. (I could have people la

Re: Reminder to RSVP: Doug Mueller Presenting at SDRUG - February 12, 2009

> in the upcoming 7.5 release ...in the now released AR System 7.5.00 version... ;-) -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect t

Re: Printing

Depending on what you need, I would create a report on ReportCreator and then add a button to your form to Print this report. Hopefully the Query on the report is easy like 'Ticket ID' = $Ticket Id$ (that they would only need to create a report of the record they are looking at). I use this al

HELP:SLM Application error

ALL, We are having an issues with the SLM Application. One of the SLM Form (SLM:PenaltyReward) is corrupted (A developer did save as of this form to create a copy or similar; that removed it from the application) and when we open the Incident\any form that access any SLM form, we get the A

Re: Printing

A colleague put together something like that at a previous employers - crystal reports on a PC with some clever perl scripts that automated report generation and would mail it through to the requester. The issue of reporting has obviously never been a priority on the WUT. Regards Dave ps - Gr

Re: Printing

I really hate to hear that. Our guys have to print a copy of the ticket for procedural reasons, but maybe I can find a way around it by generating a report then printing it. I wonder what the problem is and why they have never corrected it. Andy L. Mayfield Protection & Control Sr. Technician Al

OT: Reminder to RSVP: Doug Mueller Presenting at SDRUG - February 12, 2009

Everyone, We are excited to announce that Doug Mueller, Corporate Architect at BMC, will be presenting at the next meeting of the San Diego Remedy User Group (SDRUG). Doug will be discussing what to expect in the upcoming 7.5 release and other topics of interest. The meeting is being spons

Re: Opening a record through a Mid-Tier URL

Just to give you guys a heads up, there is a problem with view form Servlet (at least in the version we are using: 7.1 Patch 5). BMC does have defect on this: SW00304242 It is supposedly fixed in 7.1 Patch 6. The work around for this is to use the following URL: http:///arsys/forms? F1=&F2=&s

Re: possibility of Server group without load balancer?

That is true but what do you do when one server goes down due to a failure or needs to be taken offline for maintenance for an extended period of time? Without a load balancer you would half to tell the half of your user base on the down server to manually change their configuration to point to t

Attachments with same names

Hello all,   ARSERVER 7.1.00 Patch 004 OS: WINDOWS SERVER 2003 DB: ORACLE 9.1    I have created an attachment pool on a main form and went to create another two views and add the attachment pool with few attachment fields to the views.   If I open the main view and add more than one attachment wit

Re: Microsoft SMS via AIE

Thanks Kelly, real help. I was dreading having to write the mappings myself. > ** BMC doesn't even sell Discovery Service for SMS anymore. You are right, > it was REALLY slow. In Atrium Integration Engine (the new replacement for > EIE) there are adapters to Oracle, SQL, etc. You use the SQL adapt

Re: Microsoft SMS via AIE

** BMC doesn't even sell Discovery Service for SMS anymore. You are right, it was REALLY slow. In Atrium Integration Engine (the new replacement for EIE) there are adapters to Oracle, SQL, etc. You use the SQL adapter and a set of mapping to connect to the SMS (SQL) database rather than connecting

Re: How to Re Install SLM

Hi, We did try that option also but getting uniq index violation error :( Please find the latest arerror.log information Thu Jan 29 05:09:57 2009 390600 : The AR Server license is a Demo license that expires (ARNOTE 29) Thu Jan 29 05:09:57 2009 390600 : Error encountered while loading the sha

Re: How to Re Install SLM

Hi, If you have other environment with SLM, try to export the form SLM:Measurement and import it to the problem environment. Restart the service and try again. Maybe you must recreate all service target after that This fixed the issue in our environment. Regards Konstantin Pavl

Re: Opening a record through a Mid-Tier URL

** what I've done is pretty similar to this. I created a additional view that I access this way http://midtier.providence.org/arsys/servlet/ViewFormServlet?form=IS+Survey&server=arsprod&username=SurveyEntry&pwd=survey&view=Dialog&F1=$Request ID$ I believe this F1 is documented in the Advanced

How to Re Install SLM

Hi Friends,   I'm having and issue with SLM Module somehow few workflow got deleted.   Now I'm getting this error while trying to create new incident   The application is not licensed  (ARERR 9858) ARERR [8800] The specified container owner name is incorrect : SLM:Measurement   I want to do a re -

Re: Reconciliation IDs

In the BMC.CORE:BMC_BaseRelationship and BMC.CORE:BMC_BaseElement forms. You might be able to do this quicker with SQL. Cheers Peter -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Heanai Sent: 27 January 2009 21:44 To:

Re: ITSM Issue with Sandbox Enablement

I use cmdbdriver to generate new classes so that the class guids are what I want them to be. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: 28 January 2009 21:46 To: arslist@ARSLIST.ORG Subject: FW: ITSM Issue with S

AW: possibility of Server group without load balancer?

You don't need a load balancer to use a server group. But you loose the ability to automatically distribute the workload evenly across your arservers and automatic failover from user's POV. Failover of Escalation, DSO etc. will work as this is a feature of the server group. You have to tell the