Hello List,
I am trying to install Mid-tier on Oracle Application Server 10.1.2.0. But
while deploying the MidTier .war file it is giving me following error.
unsupported major.minor version 49.0
Does anyone know what kind of error is this? I googled this error and I
followed all the steps to
Hi All
Fusion, a BMC partner here in the UK is looking to engage an experienced
Technical Consultant with technical implementation experience of the RBA
product (now called Atrium Orchestrator).
If anyone on this list has experience with this product we would love to
hear from you. We
I allow the customer to choose from amongst these choices. The key compiled
in is not something that I would live with. A hard coded key can be easily
derived from the binary. By Blowfish requiring a pwd I do mean that a key
must be supplied. This is the same with all encryption mechanisms. I
Hello Support,
I have a query regarding web services.
We are planning an integration between remedy and another application.
If an external application is returning multiple values and remedy has to
accept it.
Is it possible to be done through a web service and if Yes, how?
Thanks
Regards
it depends on what your application supports. If your application can
consume a webservice, you could publish a webservice in remedy and
consume the webservice from your application. You could send as many
values as you want to remedy and remedy could return multiple values in
the response
Hello Ravi,
How exactly can this be done?could you please describe?
Regards
Sucharita
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ravi
Sent: Wednesday, February 04, 2009 6:12 PM
To: arslist@ARSLIST.ORG
Subject: Re:
You can create response time service targets for this.
Regards,
Rohini Prasher
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brad Terhune
Sent: Wednesday, February 04, 2009 3:52 AM
To: arslist@ARSLIST.ORG
Subject:
Hi Suchitra,
I am afraid but this cannot be done in remedy because currently in remedy
there is no container like Arrays in Java or any other language which allows
you storing multiple values.
If number of values are fixed then you can create that much of fields and
respective mappings.
Thanks
You pass the username/pass at the command line in plain text where anyone
can see it in the process list but you don't want to rely on the
OS/filesystem security by storing an encrypted value in a text file?
You store the username/password in an environment variable even though some
operating
I would also like to know the answer to this.
--- On Tue, 2/3/09, Shafqat Ayaz shafq...@yahoo.com wrote:
From: Shafqat Ayaz shafq...@yahoo.com
Subject: Pending Times
To: arslist@ARSLIST.ORG
Date: Tuesday, February 3, 2009, 5:28 PM
**
Hi All
this question has probably been asked before,
Good morning my friends!
I've got a question for you all
ARS 6.3 running on Solaris with ITSM 5.5
I've got a problem with some configurations that I inherited on my ITSM
installation. The Helpdesk was configured to use a 24 hour business time
set, I have just changed it to work with a M-F
Hi,
And as described earlier in the thread, the definition data as well as the
data records may be corrupted, as the length in bytes of things can
change...
I would definitely use a def-file to move the application to a newly
installed server, and the API to copy data from the old server to the
Dear all,
ARSERVER 7.1.00 Patch 004
OS: WINDOWS SERVER 2003
DB was SQL Server 2005
Client 7.1.0 Patch004
I hope this is not another bug as I already came across two this week which I
reported to BMC.
I have a filter set a field, which adds an attachment to an attachment pool in
the
All,
Incident Management version 7.03
ARS 7.1
Windows 2003 Server
I had a question on the Incident form about the Current Assignee Effort Time
which includes the Effort Time Spent Minutes, and the Total Time Spent
Minutes on the Incident forms Assignment Tab. I know the Incident Assignment
On Tue, 2009-02-03 at 19:02 -0700, LJ Longwing wrote:
James,
It's relatively easy to do, you simply add another server to your
midtier server list of helpdesk, ensuring that the midtier server can
resolve helpdesk to the same ip as server1. The downside of doing
this is that your homepage
You have to provide more details for anyone to provide you some pointers
what application are you using (home grown or Commercial product)? does
it support Webservice? are you trying to send data to remedy or are you
trying to send data from remedy or both.
If it does support webservice, are
All of my settings in the Mid-tier are correct.
Thanks
rey4u wrote:
Once you login to mid tier,check the following things:
1.server name should be correct
2.Servers should be mapped correctly..
3.Problems with the 2 drop down fields for selecting server names,select
the
correct server
Silly question...is field 103962 an attachment field on that form?
According to the docs, the field must be an attachment field, not a pool
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Wednesday, February 04, 2009
Not a silly question :) the field is in fact an attachment field and not the
attachment pool.
--- En date de : Mer 4.2.09, LJ Longwing lj.longw...@gmail.com a écrit :
De: LJ Longwing lj.longw...@gmail.com
Objet: Re: ARERR [310] Value has wrong data type for the field
À: arslist@ARSLIST.ORG
this what we did also , customize application to calculate the pending time
, and other is assignment time
On Wed, Feb 4, 2009 at 4:22 PM, SUBSCRIBE arslist Melissa
melissa.r...@stls.frb.org wrote:
**
We do this as a customization. Added Start Pending, Stop Pending and Total
Pending time to
Sorry about the length of time getting back to you all...
Yes, I logged a ticket with BMC. They were able to reproduce the
issue (amazing, eh?). So they have opened a bug report. Not sure of
the number.
On Jan 13, 5:00 pm, Bryan Waters bryancwat...@gmail.com wrote:
Have you logged a defect
Bonjour/Hello/Guten Tag, it's Ross here from Open Spaces ITSM Recruitment in
London.
I am currently looking for good BMC Remedy ITSM
Consultants/Developers/Support Specialists for contract and permanent roles
at a Global Systems Integrator.
The positions involve working on older versions of
Is there a way to determine the AR license type (basically read or
not) to be used as the run if of an active link? I want to set up an
active link that will only run for a user that has a write license.
ARS 7.1
ITSM 7.02
Thanks!
Melissa
Not really a thought but an option if you haven’t tried it already. You can
attempt to add the attachment to the pool itself and let the server find the
first available attachment field. According to the help for the run process,
it should work.
Scott Illari
908-601-8948
In User form, there is a field called License Type. Search by Login Name.
You will probably need to calc this value as temp field on the form you're
running against prior to qualification test in your AL Run If statement.
Mark
Don't think I can help you then...sorry...haven't experienced that error
myself
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Wednesday, February 04, 2009 8:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR [310] Value has
Tanks Scott, I have read that as well and tried it but doesnt work!!
--- En date de : Mer 4.2.09, Scott Illari sill...@optonline.net a écrit :
De: Scott Illari sill...@optonline.net
Objet: Re: ARERR [310] Value has wrong data type for the field
À: arslist@ARSLIST.ORG
Date: Mercredi 4 Février
Not to worry.
It could be someting that has been defined/configuerd at the database level
which is preventing the attachment data from being added to the relevant
tables.. at this stage I am just guessing.
--- En date de : Mer 4.2.09, LJ Longwing lj.longw...@gmail.com a écrit :
De: LJ
Hi all,
I'm installing ARS 7.1 on a red hat linux server and have got to the point
where the installer is asking about which Java directory to use.
My previous 6.3 server used java 1.4.2 so going down the same lines, i have
pointed the install to the same directory, only for the installer to
I set up a very robust scheduler application. I made it act a bit
like the Windows Task Scheduler. You can set up a very specific
schedule at which you want something to happen/trigger...every 2nd
Saturday of the month, for instance. It works by calculating when the
first trigger time will be.
I figured but what the hell. The only other things I can think is to try a
different file type like .doc or .xls or to place the file within the directory
of the server so you don’t need to declare the full path of the file and you
can just state the name. It might not like the full path for
Not sure if this will help, or if even related, but it may point you in a
direction.
Search for message subject : Error message in response to email template with
attachments
Changing the field ID corrected their problem, perhaps it is similar root
cause???
Mark
Sean,
If you are installing the web service component on the AR Server, you HAVE to
have a compatible version of java for the installation to be successful. It
does not matter if your mid-tier server is on the same server or not.
Joe
From: Sean Harrodine
Mark,
I think the main problem is actually if you are using Floating licenses.
If you are only using Fixed and/or Read license then the User form
data look up would work.
Melissa,
I think the only way I know to determine this is to turn on the User
log file and write something that parses that
Melissa,
Set up your user form for Public hidden view, and permit the Request ID, Login
Name and the License type field for Public view.
Then you can create workflow to retreive the License Type value from the User
from the user form by comparing the $USER$ keyword to the Login Name field in
Ravi,
You did not mention what version of AR System your using so YMMV.
I would think an active link guide could be constructed to loop over a
data set and set each field to be disabled that is in the list.
So you would need:
one active link to call the guide
one active link in the
Floating is one of the license types listed. For a user to logon with
privileges (taking guest users out of the equation here), they must have a
login name, and a license type, and thus a user record will be created.
Joe made an excellent point in his email about permissions, otherwise this
We do this as a customization. Added Start Pending, Stop Pending and
Total Pending time to HPD:Help Desk and the appropriate active links to
caluclate these values.
Jon Gee jongee5...@yahoo.com
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
02/04/2009 08:18
Sean,
I see this confusion quite often so let me try to separate what I
think is going on...
AR System WebServices essentially has two heads.
1) If the AR System server will be consuming an externally published
Web Service then there are a set of requirements that need to be meet.
2) If
All,
We just purchased and installed the SMPM for Service Support and Service
Delivery application for the ITSM Suite 7.1. I was under the impression
that there was a GUI that could easily be used to update or modify the
dynamic process flows contained within the web pages of the application.
For
My previous 6.3 server used java 1.4.2 so going down the same lines
FYI, Java 5.0 (a.k.a. 1.5) is the minimum supported version of Java for AR
System 7.1.00. This is documented in the compatibility matrix:
http://www.bmc.com/support/bmcremedycomp/index.htm
So you'll need to upgrade your
Just to check …You are doing a Set Fields action with $PROCESS$
PERFORM-ACTION-ADD-ATTACHMENT 103962 C:\Photos\00109125J.jpg ??
What type of field are you trying to set the result of the $PROCESS$ action to?
If you are setting an integer field try setting a character field instead.
Listers:
Anyone have/had success using ARInside reporting against a 7.1 database?
I have tried repeatedly using 2.07.2 without success. Any advice would be
appreciated.
Regards.Gidd
Glidden L. Calden
BUOYANT SOLUTIONS, INC.
Keeping business afloat
...in a Sea of
I beg to differ slightly, but not having a proper version of java on the AR
Server in my opinion may not allow you to create a web service while developing
one. Agreed that once created, for publishing a web service, the mid-tier
is the key instrument.
Joe
Hi,
Instead of changing the user-form-permissions, you can have a filter that
triggers on Get Entry.
The filter should do a set-fields from the User-form and set a
display-only-field in the record you are retrieving.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR
Hello,
I am trying to run macro for automating reports and when I run it in
Cmd, I get an error message C:\Program Files\ARSystem\My
Server\runmacro.exe is not a valid Win32 application. The command I am
running is:
C:\runmacro -h C:\Documents and Settings\All Users\Application Data\AR
If I'm reading the docs properly, that only works in AL's, not Filters.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Illari
Sent: Wednesday, February 04, 2009 8:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR [310] Value has
Gidd,
I'm running 7.1 and use that same version of ARInside (I believe the last we
will ever see) daily without issues. What sort of problems are you
experiencing?
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gidd
Sent: Wednesday,
Misi is correct, using a filter is a better way to do this as long as a Get
Entry event is occurring to trigger it.
I would appreciate clarification if I'm wrong, but I believe this only happens
if the form is NOT a display only-form, and if it's NOT in New mode. A call to
the db must be
We are noticing that some users are unable to modify tasks that are assigned
to them when the open them from within a Change Request. If they open the
task from the change console, they can update the appropriate fields fine.
Others seem to have no problem doing this, but i don't notice any
I've been told that we will have to move our SQL database instance from
one SQL server to another. From
What I've read it looks like all I have to do is to bring down the
Remedy server, edit the ar.cfg file and put
the name of the new instance In in place of the old, then have the
database
That sounds about right.
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerNall Yahoo IM
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
Sounds right to me. Ensure that they set the permissions properly on the
new instance...but yea...you should be good
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Richard Copits
Sent: Wednesday, February 04, 2009 11:50 AM
To:
I've seen this too, and I believe it is because you have to be in a Change
Group in order to open the task in Modify from the CR.
We build a workaround by adding a button to the change form, tasks tab, that
will open the task in edit mode, if the user is in the group assigned to the
task. We
May I add/suggest that db owner be double checked after moving it also.
Name/Password of AR system SQL account needs to be the same as old SQL server,
or corrected in configuration, or AR won't connect.
I beat my head against a wall once until I remember that.
Mark
I copied and pasted runmacro.exe file from another folder and it
worked!!
Thanks!
Manjari R. Shrestha
Programmer Analyst
SAIC
12530 Parklawn Drive, Suite 350
Rockville, MD 20852
Office: (301) 998-7364
ranj...@saic.com
-Original Message-
From: Shrestha, Manjari R.
Sent:
Thanks to all who replied to my SQL move questionI have more of a
warm
Fuzzy feeling now
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Lev
Sent: Wednesday, February 04, 2009 2:00 PM
To: arslist@ARSLIST.ORG
All,
ARS 6.3 Patch 24 -
SQL Server 2000
I have set up 3 license floating license pool groups in the Group form. The
license pool groups are as follows:
900 - Client:A:Pool - Designated 10 Floating licenses - 20 Users assigned a
floating license.
905 - Client:B:Pool - Designated 5 Floating
I spoke briefly with someone on the SMPM team and they said that the
trial executable cannot be customized. The licensed SMPM product comes
with a customization manual. Minimal HTML and Microsoft Visio skills
are needed to customize the licensed Service Management Process Model.
Hope this helps.
Mark,
The point that I was trying to make is that you may have 100 users
configured to have a Floating licenses. However you may only have 10
floating licenses. Which means that just looking at the field in the
User form might yield a false positive at run time.
However, looking at the user log
David thank you.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Wednesday, February 04, 2009 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: SMPM 7.1 for ITSM 7.1 customization questions
I spoke briefly
Yes, we run it weekly. We use 2.07.2, as well.
Are you using the command line format like this
arinside.exe -s servername -l username -p username password -i
settings.ini -t server tcp/ip port -r rpc prog number
Christopher Pruitt
Consultant Specialist
EDS, an HP Company
mailto:
Carey,
Your point makes sense. For my suggestion, I made the assumption that the user
is logged on when the AL triggered, and the AL Qual applied to the person
logged on. This precludes checking if license is available, as they already
have a token. If the requirement is different than my
Hi folks. I know this topic has been thrown around a few times but I am
finding it hard to get a clear answer. Our company has a development server
installed already but it is in need of a refresh. Should this simply be a
matter of restoring a copy of the production database into
I wonder if this information (that a user with floating license type has been
granted a write license) can be found in user_cache table. Is this table
explained anywhere?
Thanks.
--
Serdar Özcan
serdar.oz...@siemens.com
-Original Message-
From: Carey Matthew Black
LJ,
It runs fine but the resulting code is all NULL (0kb). I am exporting just
a form and associated
logic. The exported DEF (XML) file looks fine so not sure where the issue
is.
I have used the application many times before and never had an issue.
You are right, sooner or later we will
Its not - its in the server memory. The only way to retreive it is with API
calls to the Server which queries the memory to return such information.
Joe
From: Ozcan, Serdar serdar.oz...@siemens.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, February 4, 2009
Hi Folks,
Thanks for all of the great suggestions. I ended up implementing
a combination of Jiri's and Joe's suggestions. I wrote a stored
procedure that pokes around in the system tables to make sure that
the table I want to query exists and has the correct permissions.
If so, I issue the
You might be able to do it by querying the Write License field on the
AR System Administration: License Review form
Floating users without a token show up as Floating(Read)
Greg Givens (Contractor)
Persnet Network Control Center (NCC)
-Original Message-
From: Action Request System
Hi Larry,
Glad it worked for you..
Just curious - what is the name of the Sybase equivalent system table that is
like the Oracles all_tables or user_tables?? That information might be useful
to me sometimes..
Cheers
Joe
From: L G Robinson n...@ncsu.edu
This is something I have never had to do and I scoured the BMC/Remedy KB
and didn't find anything. I RTFM and didn't find anything.
What I want to be able to do is to enable or disable a filter based on
pushing a button on a control panel or saving a record or something of
that nature. I want
Hi Frex
Are you SURE that's the correct field ID ? That's a 10 digit number, and
ARS fields are normally 9 digit or less
HTH
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
tel +44 1494 468980
mobile +44 7710 377761
email
Got a silly question.sorry if this has been asked.but what is the field type
of the field that you are setting in the set fields action? Is 0 a valid
value? Or NULL for that matter? Perhaps AR is complaining about not being
able to set the status of the process into the field and not the
I had completely forgotten that you could use it against an XML file...I
always do mine against the live server. Sorry, I can't help you in the XML
File regard.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gidd
Sent: Wednesday,
Claire,
Why not set those criteria as entry into a filter guide? You could set it to
exit the guide after it meets the criteria for one of them.
Rick
Sent from my Verizon Wireless BlackBerry
-Original Message-
From: Sanford, Claire claire.sanf...@memorialhermann.org
Date:
Frex,
At the risk of pointing out the obvious, since this is running in a filter, the
path C:\Photos\00109125J.jpg must be valid on the server and not the local
client. When developing on a local machine, then moving to a server, these
types of things often get overlooked. Just a thought.
ALL,
We are getting the Menu Pattern error in all the forms where ever we have the
Pattern match. Like
ARERR [306] Value does not fall within the limits specified for the field :
(MENU - $MENU$) : HPD:Help Desk : Assigned Support Company
Not sure why suddenly this error is coming in
Yes enabling and disabling filters on transactions although possible by
updating the database directly and signaling the arsignal to re read the
definitions, is not a solution cause there could be 2 or more different users
trying to do the same thing that would lead to conflicts as to which
A lot of fields from ARS 7.1 onwards have 10 digits in the field ID.
Joe
From: David Sanders david.sand...@westoverconsulting.co.uk
To: arslist@ARSLIST.ORG
Sent: Wednesday, February 4, 2009 4:19:07 PM
Subject: Re: ARERR [310] Value has wrong data type for the
Ok, I can't help here. Never had luck running against the XML file. Not
sure what the issue was. Could never resolve it, so we run against the
actual live server.
Christopher Pruitt
Consultant Specialist
EDS, an HP Company
mailto: christopher.pru...@eds.com
We deliver on our commitments
so
Vishwanathan,
There used to be a bug in a very early version (4.5) of the ARS server when you
typed even a legal value from a menu that it would throw that error. What
version of ARS are you on?
Try restarting the server to see if it helps.
If it does not and if its a later version (6.3
without knowing all the details, could you build the logic in active
link(s) when user saves, set a hidden field and then have the filter
check the value to determine whhich one to fire? You can control
multiple scenarios by concatinating the field result and test
accordingly in filters/filter
I had this issue as well, even with the customisation guide that comes with
the full version - you will need to have something like Frontpage or
Dreamweaver if you don't want to make modifications at a code level.
On Thu, Feb 5, 2009 at 6:34 AM, Bilinski, John john.bilin...@usdoj.govwrote:
Hi Joe
I know you CAN have 10 digit numbers, but most fields are normally 9 digits
as I said, unless you have manually assigned a 10 digit field ID less than
2147483647. With numbers with lots of 000 in them, it's worth checking.
David Sanders
Remedy Solution Architect
Enterprise
Hi Joe,
I don't know much about the internal structures of an Oracle database,
but in Sybase, each database has a table called sysobjects and
information about tables is stored in there:
Name Owner Object_type
--
*
we script the database to be uni-code then covert the data and we remove
the old database then we install new ARserver then we restore the database
and we did that as we re-install the SQL also so in ar.cfg the UTF-16 not
supporting but UTF-8 is working fine and the uni-code function are
The field in question is the default attachment field on the CTM:People form.
This field is OOB and referenced in workflow to display a person’s picture
along with their profile information.
Scott Illari
908-601-8948
http://www.linkedin.com/in/scottillari
Oh thats the same as in MS-SQL then - I should have guessed as MS-SQL is
actually microsofts version of sybase..
Thanks for the details though..
Cheers
Joe
From: L G Robinson n...@ncsu.edu
To: arslist@ARSLIST.ORG
Sent: Wednesday, February 4, 2009 5:53:25 PM
Dear All,
I have a question.
When i generated remedy OOTB report for incident details. I could see a
colum called Hours to resolve . What does this field do? How does it
calculate the value. I found its giving wrong values.
Do we require do to any other configurations to achive correct value ,
Dear All,
I have a requirement to setup a failover (Redudancy ) server . i.e. i will
have 2 servers Server A and Server B . Server A is my Production server.
when ever this goes down the secondary server should come up immediately .
Do i need to point both the servers to same database or should
It calculates the amount of time actually spent on a ticket - like a timer
functionality.. It isn't really the age of the ticket meaning time-stamp the
ticket was raised minus the time-stamp that it was resolved.
So this functionality keeps the time that the support engineer(s) spent on the
Yes you need to point the second server to the same database
Yes you need to purchase a hot backup server license that to the best of my
knowledge is 50% of the original license cost.
Server Groups is a different concept where you buy a server license for the
same cost as the original and have
Viswanathan,
if you're on Version 7.1 but patchlevel 5 then you hit the following
bug which is fixed in patch 5.
SW00291689: ARERR 306 occurred frequently even when all the data and
forms were correct, but it did not reoccur upon restarting the AR System
server.
HTH
Kind Regards Conny
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