Dear Christine,
Thanks for helping me. The issue is fixed, Issue was with the connection to
the INC module. I reconfigured the connection details in the CAI Application
Registry form and it worked.
Thanks and Regards,
Prasanth.p | Remedy Team| VOIP:1113 | Mob : +91 999 559 5875
Hi,
I can't seem to locate the database field that contains the
'Schema-Alias' value for a given schema. I know that it is stored in the
Alias section of the View Properties of a form.
I am selecting a form (schema) from a list (obtained by an SQL query on
the arschema table) attached to a
The alias is encoded in the field_dispprop record entry for the view – in
either the propShort or propLong column depending on the size if the display
properties data. Unfortunately it’s not stored in its own field. Find the
schemaid (X) and vuiid (Y) for the view you’re interested in and
Hi,
Thanks for the info Mark.
I found that if I use the PROCESS called Application-Get-Form-Alias in a Set
Field action of a Active Link, then I can get the value that I need.
Thanks.
Nyall
__
Nyall McCavitt
Hi,
Yes!
For instance, as a test I created a new field and set the same properties
for the for both (basically, I saw the properties for z1D Char01 field and
set my new field as it). When I execute the API my new field is there but
z1D Char01 is not. Any ideas?
Cheers,
Mauro
2010/7/22 LJ
Thanks to all who replied. I'd like to suggest that we follow Dave's
suggestion (see below) and refer to the product as Mid Tier (as opposed to
Mid-Tier or MidTier) to make it easier to do searches on ARSList archives.
Dwayne
***
From: Action Request System discussion list(ARSList)
HI
If you need to archive the incident tickets you can use Remedy DSO that is
Distributed Server Option. with this you can have a server which is
dedicated to only archving purpose and there are trnsfer modes through
which you can archive the incidents from the HPD:Help Desk form to another
Greetings,
My users have complained about not seeing the copy to new option in the
webtool. Any idea if there are plans to add it?
Regards,
Susan
Susan Bisanti
CHP et opérations nationales | HPC and National Operations
Direction générale du dirigeant principal de I'information | Chief
We've installed v7.5 P5 (now patch 6) on Windows Server 2008 Enterprise and SQL
Server 2008 Enterprise and haven't noticed any problems. We're pretty
comfortable with the midtier servers but we're still testing the database
servers.
We're not using ITSM so I can't provide any information on
Ok.I would say pull all permissions from your actual field, save, put them
back, save, and re-test..
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mauro Monteiro
Sent: Friday, July 23, 2010 5:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Accessible
Yes. Copy to New is a known enhancement request and is tentatively expected
to be available in a future release.
-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not
Dear List
I have configured a new server for midtier and am getting a error message while
login to the server
ARERR [9295] incorrect login parameters. Web page, user, and/or server name(s)
must be provided
Midtier Verison 6.3 patch 23 on windows 2003 server
Arserver 6.3
If I am trying to
List,
Here's the issue. I have a bunch of drop down menus. The alias value is
a word and each has a corresponding Selection value and ID which is a
number. So High,Med,Low alias values would be 3,2,1 respectively.
I have an active link on a button which then sets an Integer field with
the
Can it be an enhancement request for ITSM too?
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Friday, July 23, 2010 9:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Statement
Hi Shawn,
ITSM is an set of applications powered by AR System. Were the enhancement
implemented, it would be expected that applications built on AR System would
inherit the capability.
So an additional enhancement against ITSM is most likely not needed.
-David J. Easter
Sr. Product
I do know that Change Management for 7.02 has the Copy Change option in the
Quick links bar on the left that pops up a screen for the user to fill in how
they want the new change to be setup.
This acts like a Copy to New with added options for how you want the new copy
to be setup.
Did see this
David,
I'm aware of that, however, the last time I tried to use Copy to New on
something like an Incident from the Windows User Tool, it copied over some
fields that it shouldn't have (I think a GUID or something) and it didn't work.
It's been a while since I tried that, but at least it
For now you could do it perhaps with a window open action and open
window mapping.. It might be a pain in the rear to do it, but doable..
Joe
From: Easter, David david_eas...@bmc.com
To: arslist@ARSLIST.ORG
Sent: Fri, July 23, 2010 10:21:39 AM
Subject: Re:
Hi Shawn
The Copy-to-New functionality is not intelligent - it does not know what
fields you may or may not need clearing out to avoid problems with your
application data. However, it is easy to add this intelligence by creating
an active link that fires on the event Copy-to-New for each form
Hi,
If our asset is marked as in inventory and Foundation Discovery does not
find the asset on the network (since it is in inventory), after
synchronization, what would the status be for this asset in BMC.ASSET after
reconciliation?
**
It could be the midtier is working with the alias value (char), not the
number-- for some reason this sounds familiar.
Brien
On 7/23/2010 7:45 AM, Chowdhury, Tauf wrote:
**
List,
Heres the issue. I
have a bunch of drop down menus.
The alias value is a word and each
Hi Axton,
sorry for my late reply but I've been out of office during the last 2 weeks.
Do you have any localized data currently in the database?
Particularly CJK data or any other type of multi-byte or localized data?
reply- we do not have CJK data
Have clients connected to your remedy server
syncornization puts the asset information into the cmdb pot for
reconciliation, but there will be not alot of data unless you have a token,
if you cannot come up with enough data to give you this token, it normally
does not put the data into the cmdb. You would have to modify it. If you
manually
Hello ARLIST,
I've created an HTML email template for an outgoing email notification. The
process works (email received per the run if qual) except for the record values
are missing and the placement area of the values is blank in the email. My HTML
template contains the record values
Rick,
Having parent or master changes that have days or months for
implementation may not be a good idea, because it is going to mess up your
change calendars, whether your OOTB ITSM change calendar, or any other calenda
(BTW, take a look at the Kinetic calendar, it is awesome and really
Thanks, Guillaume.
The OOB Change Calendar has already been identified as an issue, due to its
limitations on time periods. We are looking at options there. Collision
and Impact aren't really going to be used by the customer at first, though
as their CM processes mature and their CI data gets
I tried to create a child Release to a Change and it is not lited as an option
on the Change Relationships tab. This was ITSM 7.6 no Patch.
-Original Message-
From: Rick Cook remedyr...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Fri, Jul 23, 2010 1:34 pm
Subject: Re: Change
We are using Business Objects 11.5 with ARS 7.5
When I try to run pre-canned reports in Incident Manager, I get the following
eror
The table 'HPD_Help_Desk' could not be found. Error in File
C:\WINDOWS\TEMP\HPD5fAssigee5fModifed1
{E5FBF338-ED6F-4707-8B9E-E3BA1E0309AB}.rpt: The table could not
from a process perspective, it seems to me having a a release with the child
changes is sufficient...Release records can have approvals defined too with the
approval server OOTB.
I don't see the benefit of the parent change
Guillaume
From: Action Request
We are on 7.5 patch 4, and I see Release in the Relationship Type on the
Change form, and see Infrastructure Change in the Relationship Type field
on a Release record.
Rick
On Fri, Jul 23, 2010 at 1:38 PM, Roger Justice rjust2...@aol.com wrote:
** I tried to create a child Release to a Change
Does your Remedy User client have ODBC use underscores checked? This can be
found in the menu Tools - Options and in the Advanced tab. Also verify that
your Remedy application server name is listed in Report Server field (and
includes TCP if necessary in the TCP field next to that field).
The customer intends to have the Parent RFC as an initial point of approval
and dispatch. So Parent Company says All installations need to patch their
Windows OS with patches A, B, and C between Aug 1 and Aug 20. Then when
that's approved at the corporate level, each local NOC will create a
hi Rick,
I understand the situation. But that parent change could be a release entry
too. My understanding of the philiosphy behind the BMC Release Mgmt module is
that the release entry is intended to be the parent of changes, i.e. the actual
implementation changes to production... So the
Could the proper sequence be that an initial RFC would be considered for
enterprise application versus local, and if approved for the enterprise you
would create a parent Release for it, followed by additional child (to the
Release) Infrastructure Changes and Activities for the rest of the
Rick,
I found the evidence of my assumption of Release being the starting point, the
top object if you will.
On page 42 of the BMC Remedy Change Management 7.5.00 User’s Guide, it is
stated:
.A release is a collection of related authorized changes to an IT service
that are tested and
Wow, I just read the CM User Guide again, and you're right - Release is
designed to be the parent of Changes and Activities. A quote from page 42:
A release is a collection of related authorized changes to an IT service
that are tested and introduced into the live environment together.
OK, then.
Chris, good point. In the end, the main issue that needs to br definrd and
standardized is the usage of the application.
The BMC Remedy Change Mgmt and Release Mgmt are loosely coupled OOTB, so
various ways of usage can be defined, and that is usually the most difficult
part in change mgmt
Sorry forgot to mention - this is being accessed using mid-tier
-Original Message-
From: Lammey, Peter A. [peter.a.lam...@espn.com]
Date: 07/23/2010 02:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal Report error
Does your Remedy User client have ODBC use underscores checked? This
Well, having Release at the top allows things to flow Release --
Change/Activity -- Task. Putting Release below Change eliminates the
ability to use Tasks, since they can't be directly subordinate to a Release.
So our options for a dependent (i.e. Parent/Child) flow are:
Release --
A few things to check are:
- Make sure that the fields you want values for in the template are
selected in the filter as fields to include.
- Check field permissions
- The user receiving the email needs permissions to the data/field
being sent.
- If Remedy cannot tie
And you can do it the way we did it before Release.
Change - Change(s)- Task
-Original Message-
From: Rick Cook remedyr...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Fri, Jul 23, 2010 3:59 pm
Subject: Re: Change Management question
** Well, having Release at the top allows
ARS 7.5 p5
SQL 2005
Windows 7 (laptop development)
IE 8
I have several tablefields on my primary form, and ordinarily they would have
3 buttons at the bottom of the
tablefield by default: Report, Select All, DeSelect All.
In Dev Studio, on the tablefield property, I have cleared the
I have seen the similar issues several times on the table fields when
viewing the form on mid-tier. It looks OK on WUT.
It took me awhile to find out that, there is a space on labels. don't
know how those spaces ended up there, but I swear I removed them.
The issue is fixed when I removed
Wow, that was easy-thanks!
I'm not sure how those pesky spaces got there either; I must have been holding
it wrong, you know blocking the
antennae...
rp
---Original Message---
From: Andrew Fremont andrewfrem...@gmail.com
To: arslist@ARSLIST.ORG
Subject: Re: tablefield button
Listers,
The OOB notifications display the date/time values in the server time zone by
default. This behavior is not desirable and we are in the process of
investigating options to display date/time field values in the email recipient
user's time zone setting. The behavior is already available
You could also open the report in Crystal and do Verify Database. It is
possible that the table name has been messed up in the report, so checking the
database will fix the issue.
thanks
Shafqat Ayaz
--- On Fri, 7/23/10, Lammey, Peter A. peter.a.lam...@espn.com wrote:
In my opinion and this is purely personal, I would go with Kinetic Request.
NewScale offers a nice web interface but the actual programming to do anything
is tedious to say the least( at least it was a couple of years ago when I took
their course). The catalog aspect of NewScale is also handled
Hi Kevin,
We have installed V7.5 patch4 in windows 2008 server and SQL 2008
enterprise edition. We have all modules of ITSM and it running fine
without any issue. What are the issues you facing ?
Thanks and Regards,
Prasanth.p | Remedy Team| VOIP:1113 | Mob : +91 999 559 5875
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