Re: Mid-Tier 7.5 Linux Installation Problems

Hi, Here is that config, without the comments. I have not changed anything here after the install of Mid-Tier 7.5 patch 6. And the installer added my server name which is "ars.rrr", along with the passwords admin and arserver passwords. Best regards - Misi, RRR AB, http://rrr.se arsyste

Re: ITSM 7.6, Incident Management, Service field?

Hi Charlie, Are you adding people in the people tab of the service CI? You need to create a "used by" relationship to a person or persons before it can be specified on an incident for that person. Rod On 8 September 2010 09:05, Charlie Wilson wrote: > ** ARS 7.5, ITSM 7.6, product catalog loade

IT Service Management Suite 7.6.03 now available

Hi All, For those customers who purchased the IT Service Management Suite from BMC, the 7.6.03 version is now available. This includes all the version 7.6.03 products that are part of the Suite (ITSM, AR System, Atrium Core, etc.) as well as the Suite Stack Installer. The product(s) can b

ITSM 7.6, Incident Management, Service field?

ARS 7.5, ITSM 7.6, product catalog loaded, Incident Request form, Service field. Through the Incident Management Rules I have made this Service field not required. However, we understand what it is for and we wish to use it. I have a problem figuring out how to define business service CIs that w

Re: Mid-Tier 7.5 Linux Installation Problems

** Do you have the midtier config.properties? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

UK RUG Conference Announcement - London 10th November 2010

The next UK RUG Conference will be on the 10th of November in London. Venue: One Great George Street, Westminster, London, SW1P 3AA 8:45 am - 6 pm The event is FREE, but please register at http://www.ukrug.org/ * Separate Business and Technical Tracks. * Invited speakers from BMC, i

Re: What am I doing wrong? arimportcmd.exe fails from a filter and command line

Problem fixed. I created a bat file called "Do-Not-Delete.bat" which is basically this cd\ cd C:\Program Files\BMC Software\ARSystem\dataimporttool DataImport.bat -x myServerName -a 2116 -u myAdminUser -p myAdminPass -l "c:\temp\import.log" -M Logistics.armx -d "C:\Program Files\BMC Software\ARS

Re: What am I doing wrong? arimportcmd.exe fails from a filter and command line

What happens if you try running from the command line from the directory where DataImport.bat resides? If that works, then verify that " C:\Program Files\BMC Software\ARSystem\dataimporttool" is in your "PATH" variable. Leonard Neely Column Technologies, Inc. From: Action Request System discus

Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found. - Partially resolved

you didjust that we are preparing to move to 7.5... not there yet Adding the PATH in the system environment worked on removing the WebService.dll: The specified module could not be found. We are now getting a new error which has to do with our DNS I think. We are using the same alias we did

Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.

Sorry…thought I read 7.5 somewhere in there J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Tuesday, September 07, 2010 3:35 PM To: arslist@ARSLIST.ORG Subject: Re: unable to use webservices on new installation -

Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.

We are not on 7.5 yet. This is still on 7.0.01 Thank you, Pascale Boyer Remedy Technical Lead & Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com lj

Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.

Pascale, In 7.5, the Web Services plugin runs in the JAVA plugin, not C..this causes a few 'changes' in how you run things..first off.you don't turn the logs on/off with the admin console anymore.you turn them on/off in the .properties file..and I haven't honestly played much..but I don't think yo

Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.

Environment settings on the system :) You can set JAVA_HOME or you can put the jre?\bin in the PATH On Tue, Sep 7, 2010 at 1:59 PM, wrote: > ** > I think I may have found the problem, but I don't remember how to fix it > :o( > > If I launch the arplugin from the DOS I get a JVM.dll missing err

Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.

Found it .. and rebooting the server now... Hope this fix it Thank you, Pascale Boyer Remedy Technical Lead & Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthameri

Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.

Control Panel -> System Or Right Click My Computer and choose Properties (and then the Advanced tab) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Tuesday, September 07, 2010 3:59 PM To

Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.

I think I may have found the problem, but I don't remember how to fix it :o( If I launch the arplugin from the DOS I get a JVM.dll missing error. But it is there in the java\bin\client folder. If I set the path when in DOS I do see D:\Program Files\CAC AR System>arplugin -m Action Request Syste

Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.

My bad - no your ar.cfg file is correct - webservice.dll is needed and no alias... Based upon your other messages about no logfile being created - my base gut check is directory permissions then... if your remedy service is a 'run as' service account - the file / directory permissions could be wac

Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.

it is set to 100 Thank you, Pascale Boyer Remedy Technical Lead & Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com frederick.w.gro...@xo.com Sent b

Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.

What is your Plugin Log Level in the cfg file Plugin-Log-Level:400 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Tuesday, September 07, 2010 3:23 PM To: arslist@ARSLIST.ORG Subject:

Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.

Robert, This is a 7.0.01 server. The Plugin logs don't even get written. So absolutely nothing. This is a new installation so no other webservice.dll anywhere else. as for Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE : No we do not have that in our ar.conf. Never saw that on

Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.

Hi Pascale; First I'm assuming that the other plugins are working OK as you mention the plugin service is running... It would be suggested that you "check them all" to ensure that one is not hanging up the others... does the ar.crg file have: Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WE

Re: What am I doing wrong? arimportcmd.exe fails from a filter and command line

I think the directory is needed if you don't mention it in the -m option but here is how it looks now: "C:\Program Files\BMC Software\ARSystem\dataimporttool\DataImport.bat" -x myServerName -a 1126 -u myAdminUser -p myAdminPass -l "c:\temp\import.log" -m Logistics.armx -d "C:\Program Files\BMC So

Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.

Hi Fred, The Plugin logs aren't even being created. They are set to All level but absolutely nothing gets written, not even an empty logs. We do see the error in the filter logs but only of course the failure to execute. Thank you, Pascale Boyer Remedy Technical Lead & Developer Daimler Truck

Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.

Does the arplugin.log show any errors when trying to load the web service plugin? The plugin process may be up and running, but it may not have loaded all plugin(s). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of

unable to use webservices on new installation - WebService.dll: The specified module could not be found.

Hi all, We are installing 7.0.01 patch 008 on a new box in an attempt to separate our 3 instances of our dev environment that were residing on the same box. This is to allow us to upgrade to 7.5 "peacefully". We did a previous test on another server without any issues at all, but unfortunately

Re: Mid-Tier 7.5 Linux Installation Problems

You tell me ;-) As long as it works I am fine. BMC Compatibility Matrix talks about a minimum version of 5.5.28, which I am currently failing to meet. I will get back to you shortly with the results. Best Regards - Misi, RRR AB, http://rrr > Since tomcat 7beta is released, why go for a

Re: What am I doing wrong? arimportcmd.exe fails from a filter and command line

Is there anything in the log file? It may be your -m option. I quote from the integration guide (which I suggest you look at as there are more options than you had with the previous import versions): -m Mapping name-Required name of the mapping file to use. You can verify the required n

Re: unsubscribe

UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Dave - dave.shell...@tycoelectronics.com (Wireless) - Original Message - From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: Tue Sep 07 14:56:21 2010 Subject: unsubscribe --

unsubscribe

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From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: Tue Sep 07 13:06:23 2010 Subject: Re: What am I doing wrong? arimportcmd.exe fails from a filter and command line ** By using the data import tool, this is what my run proce

Re: Mid-Tier 7.5 Linux Installation Problems

Since tomcat 7beta is released, why go for anything other that version 6? -- J 2010/9/7 Misi Mladoniczky : > Hi Axton, > > I did not think that the native libraries was critical for this issue. In > any event, I can find nothing to compile. > > I noticed before that the version 5.5.23 was below t

Re: Mid-Tier 7.5 Linux Installation Problems

Hi Axton, I did not think that the native libraries was critical for this issue. In any event, I can find nothing to compile. I noticed before that the version 5.5.23 was below the one supported by Mid-Tier 7.5, but I thought it was just something they did not do testing on. Maybe I should just

Re: What am I doing wrong? arimportcmd.exe fails from a filter and command line

By using the data import tool, this is what my run process ended up looking like "C:\Program Files\BMC Software\ARSystem\dataimporttool\DataImport.bat" -x myServerName -a 1126 -u myAdminUser -p myAdminPassword -l "c:\temp\import.log" -m "C:\Program Files\BMC Software\ARSystem\dataimporttool\Logis

FW: Mid Tier url in Submit mode with field value entered SOLVED!

This is embarrassing, but in the interest of full disclosure, the form I was trying to open in Submit mode is a display-only form. Thanks Fred and Frank for your good advice in setting up Mid Tier urls. Sorry to lead you on a wild-goose-chase. (Sorry for the cliché.) Dwayne -Original Mess

Re: What am I doing wrong? arimportcmd.exe fails from a filter and command line

I think you are using the wrong arimportcmd.exe as you have picked the one in the approval folder. If you are on ARS 7.5 you should using the importer in the dataimporttool folder Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behal

Re: Mid-Tier 7.5 Linux Installation Problems

I tend to steer away from the bundled tomcat because it is outdated. It will always be outdated. 5.5.23 is the version in your logs (released on 2007-03-09). 5.5.30 is the latest release for the 5.5 branch. See the list of fixed issues here: http://tomcat.apache.org/tomcat-5.5-doc/changelog.ht

Re: Business Time Segments

Maneesh, Thanks for your reply. They were set up like that by an outside contracting firm. My "availability" time segment has a level of 3 associated to it and my "unavailability" time segment has a level of 4. The below statement is taken from the ARS 7.1 Configuring Guide: Understanding level

What am I doing wrong? arimportcmd.exe fails from a filter and command line

I have two filters 1. Writes an attached file to disk (this works) 2. uses arimportcmd.exe to import the data into a form - this does not work I have done the mapping and tested it and it works fine using an import tool - however my run process fails with a filter or by me issuing the command ma

Re: Mid Tier url in Submit mode with field value entered

Thanks Fred, When I do: https://remedy.jmu.edu/arsys/forms/rem2/GN%3AExchangeAcctAction?mode=Submit The system augments the url to: https://remedy.jmu.edu/arsys/forms/rem2/GN%3AExchangeAcctAction/Default+Admin+View/?mode=Submit&cacheid=cdcab909 (note the slash before the "?") and I get a blank

Mid - Senior Remedy Developer opportunity in Denver, CO

Good day, listers! We are seeking a permanent employee in South Denver, CO. The description is below. Please contact me if you are interested, or feel free to pass it along to your network. We do offer referral bonuses. Thanks! Job Title: Remedy Developer/Administrator Location: South Denv

Re: Business Time Segments

Hi, Why are you setting segment as level 4 unavailability?. Make it level 1 it will work as required. maneesh -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Tuesday, September 07, 2010 8:55 PM To

Business Time Segments

Yesterday was a holiday (Labor Day) in the U.S. Today, as I get back to work this I find that many incident tickets which carry SLA service targets have either missed their target or have escalated (fired its milestones). Many of these incidents were submitted yesterday.. I have configured Busi

Re: intermittent ERROR (91): RPC call failed; ONC/RPC call timed out

Anne, Is it possible that the remedy server becomes unavailable during DB backups sometimes? I know in our system we periodically get 'blocking' scenarios while the backups are occurring. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Ann

FW: Mid Tier url in Submit mode with field value entered

More info: "https.../?F540003300=1234321" works. I get the form in Search mode, with "1234321" in the field. But if I try "https.../?mode=Submit" I either get: ARERR [9217] File not found. Either the file requested is not present or the URL supplied is bad. Or I get the form, but in "Search"

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Re: Mid Tier url in Submit mode with field value entered

You don't want a / before the & in the parameter list You use a ? between the static portion of the URL and the parameter list and an & between each parameter. The reason you get the search mode without any parameters is that the default mode of the form is search. Fred -Original Message-

Re: Mid Tier url in Submit mode with field value entered

Thanks, Frank, I used your template: https://[web server]/arsys/forms/[ARS server]/[FormName]/[ViewName]/?F540003300=abcdefg&mode=Submit to create the literal value of: https://remedy.jmu.edu/arsys/forms/rem2/GN%3AExchangeAcctAction/Default+Admin+View/?F540003300=1234321/&mode=Submit

Upgrading ITSM 7.0.3 to 7.5 or 7.6 but leaving Incident out?

** Listers:   Has anyone done an upgrade of ITSM 7.0.3 patch 009 to 7.5 or 7.6 (latest patch) but did NOT upgrade the Incident Management forms (leaving them at 7.0.3)?   We would also be upgrading ARS to 7.5 patch 006 and CMDB to 7.6 patch 002.   There are instructions in the knowledge base (20011

Re: Mid Tier url in Submit mode with field value entered

Just played with a 7.3 MidTier and it worked fine. THe only thing I see wrong is the placement of backslashes: https://[web server]/arsys/forms/[ARS server]/[FormName]/[ViewName]/?F540003300=abcdefg&mode=Submit On Tue, Sep 7, 2010 at 9:36 AM, Martin, Dwayne - martinrd wrote: > ** > > Dear List,

Mid Tier url in Submit mode with field value entered

Dear List, I want to send the customers a url that will open a particular form in Mid Tier, in Submit mode, with a submitted value in one of the fields. I have tried various combinations of: https://[web server]/arsys/forms/[ARS server]/[FormName]/&F540003300=abcdefg/&mode=Submit

Re: intermittent ERROR (91): RPC call failed; ONC/RPC call timed out

Check system. Somebody noticed a slight difference between systems. Daniel From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Tuesday, September 07, 2010 4:03 PM To: arslist@ARSLIST.ORG Subject: Re:

Re: intermittent ERROR (91): RPC call failed; ONC/RPC call timed out

This happened from 9 pm to 12 am on Friday night/Saturday morning on a holiday weekend last weekend-I think that safely rules out load. If anyone has any idea what to check next, it would be greatly appreciated. Anne Ramey *** E-mail correspondence to and from th

SLM 7.1 Integration with Custom Application

List, Does anyone know or have a white paper or documentation on how to integrate a custom application with the SLM module. ARS 7.1, SLM 7.1 etc... -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arsli

RKM 7.5 Install and Configuration Issue

So I recently installed and configured RKM 7.5 on a windows 2008 64 server and a couple of things appear to not be working. I got the install for the most part to run and complete exepct for these two things. 1. The AR Integration failed, saying it could not find some file it needed, I do not ha

Re: Mid-Tier 7.5 Linux Installation Problems

Hi Danny, Thank you for the suggestion. I tried this, and at least got the installer going :-) After this, I installed mod_jk.so, and had some help from Matt Reinfeldts posting: http://www.mattreinfeldt.com/forums/ubbthreads.php/topics/140044/ Now when I am starting tomcat, I am getting the foll

Open Spaces ITSM Recruitment - Urgent BMC ITSM Positions in Worldwide

Hi there all, It's Ross here from Open Spaces ITSM Recruitment in London, as always I am urgently looking for experienced BMC ITSM Specialists and Consultants for implementation, support and consultancy roles in various locations worldwide. The roles will be on a contract basis and can be base