Re: Parsing problem

2013-05-21 Thread Praveen Tiwari
Hi Doug, Many may thanks to you for helping on this, this is working very fine Regards Praveen On Wed, May 22, 2013 at 12:28 AM, Mueller, Doug wrote: > Praveen, > > Couldn't you just use the same idea > > SUBSTR($Subject$, STRSTR($Subject$, "=") + 1) > > This results in the string of everythin

Re: huh? financial news for bmc ?

2013-05-21 Thread Joshua Schuller
That is not a bad point.However, folks should also consider the big picture. Just think about what are you doing for discovery and run book automation? Monitoring? One big caution is that some alternate ITSM providers are just "checking a box" as far as saying "we have that." Pull the cove

Re: Esclation to update all of my people records

2013-05-21 Thread Saji Philip
If you are doing this in bulk, maybe a simple staging form will do and create filter to push the values into the fields in question and then your filter should fire. On May 21, 2013 7:22 PM, "Howard Richter" wrote: > ** > > Good evening all, > > ** ** > > As I get older I forget the simple th

Re: Class Manager Adding Attribute

2013-05-21 Thread Alvin Tan
Yes we have applied the same steps pre & post in Production everytime we add attributes to base element. Not when we add attributes to AST forms though, somehow we could get away with it without making those config changes. hope it helps cheers, On Wed, May 22, 2013 at 3:17 AM, Lisa Kemes wrot

Re: Escalation to update all of my people records

2013-05-21 Thread Howard Richter
Sounds like something to try. Thanks, Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender Sent: Tuesday, May 21, 2013 9:26 PM To: arslist@ARSLIST.ORG Subject: Re: Escalation to update all of my people records ** If memo

Re: Escalation to update all of my people records

2013-05-21 Thread Joel Sender
If memory serves . 1. Unhide (reveal?) the field 2. Use a Mod-All to set it to a trigger value (i.e. "Trigger") 3. Use an escalation that runs if YourField = "Trigger" than set YourField to " company/department/organization" Even if you forget to turn off the escalation, it

Re: huh? financial news for bmc ?

2013-05-21 Thread Howard Richter
At the end of the day, Remedy will be in use by many. It will take us older (and better looking) men and women, to teach the young whippersnappers how to work on this wonderful thing we call Remedy. Now time for my nap. hbr -Original Message- From: Action Request System discussion list

Esclation to update all of my people records

2013-05-21 Thread Howard Richter
Good evening all, As I get older I forget the simple things. I created a filter to update a hidden field on the people form with a combination of company/department/organization, for a license tracker I am evaluating. Well I thought (again old age) that if I did a modify all from the us

Re: OT - OKLAHOMA

2013-05-21 Thread Howard Richter
Nate, Glad to hear you're ok. My family's prayers are with you and all that are suffering. Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: Tuesday, May 21, 2013 5:55 PM To: arslist@ARSLIST.ORG S

Re: ARS 8.1 archiving-Both the source form and the archive or audit form...(8994)

2013-05-21 Thread Rick
That did it, thanks! rp On 5/20/2013 11:55 PM, Girish Gupta wrote: > Try the following: > > 1. As per documentation, to enable auditing or archiving for an overlaid form > of a deployable application in which base form was not audited or archived, > you must first create an overlay of the appl

Re: [EXTERNAL] Re: OT - OKLAHOMA

2013-05-21 Thread Longwing, Lj
I would say 'Especially for someone of his advanced age'...but I don't know Nathan, and I have NO clue how old he is :D On Tue, May 21, 2013 at 4:16 PM, pritch wrote: > I too am glad to hear you're OK and Commend you for your actions in > helping with the search and rescue. > > - Original M

Re: [EXTERNAL] Re: OT - OKLAHOMA

2013-05-21 Thread pritch
I too am glad to hear you're OK and Commend you for your actions in helping with the search and rescue. - Original Message - From: "Natalie K Stroud" To: arslist@ARSLIST.ORG Sent: Tuesday, May 21, 2013 6:11:39 PM Subject: Re: [EXTERNAL] Re: OT - OKLAHOMA I second that, Nate - glad to

Re: [EXTERNAL] Re: OT - OKLAHOMA

2013-05-21 Thread Stroud, Natalie K
I second that, Nate - glad to hear you're okay and were able to help out. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 -Original Message- From: Action Request Syst

Re: OT - OKLAHOMA

2013-05-21 Thread Frankfater, David
Very happy to hear you're ok Nate. Kind regards, David David Frankfater Column Technical Services Direct 630-541-2027 Cell 630-664-5800 Fax 630-271-1487 dfrankfa...@columnit.com www.columnit.com www.columntech.com -Original Message- From: Action Request System discussion list(ARSList

Re: OT - OKLAHOMA

2013-05-21 Thread Nathan Aker
I'm alive and kicking. I was in Moore at the time, very sad. Lots of damage and lives lost. I walked over after the tornado and helped search for survivors among the rubble at an elementary school and surrounding neighborhood. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. -Or

Re: SRM 7.6 Advanced Interface Forms

2013-05-21 Thread John Sundberg
Do you guys mind if I grab this email thread to be used in Kinetic Request sales :) -John On Tue, May 21, 2013 at 4:35 PM, Carl Wilson wrote: > ** > > Hi, > > You are correct in that the course material does mention this as: > > ** ** > > "Make copies of the workflow that was on the o

Re: SRM 7.6 Advanced Interface Forms

2013-05-21 Thread Carl Wilson
Hi, You are correct in that the course material does mention this as: "Make copies of the workflow that was on the original form. By copying this workflow, you retain your copy during upgrades. You only need to perform this step one time for each Advanced Interface type form you are copying."

Re: huh? financial news for bmc ?

2013-05-21 Thread pritch
I earned my grey hair (and my senior discounts). I'm proud of it. And, as I told my 'baby' on his milestone birthday yesterday, I'm aiming for the time when I can ride into the sunset. AND... I agree with the screwdriver analogy. I never stop at only drinking one. - Original Message

Re: Dilbert RE: huh? financial news for bmc ?

2013-05-21 Thread Stanley Feinstein
Al, That's funny. A long time ago, I worked for a large company. They re-organized the sales territories and I was given some new accounts. I visited them with the old sales rep, and at one, the manager took my card, turned it over, and started to write on it. I asked him what he was writin

Re: Dilbert RE: huh? financial news for bmc ?

2013-05-21 Thread Differ, Alfred W CTR PHD NSWC, 210
I've got a little award on my desk from a previous employer that says "Something to Believe In" along with a date on it. They wanted us to believe they would still be in business on that date. Instead, within three years they were bought by First Union Bank who merged later with Wachovia. If you

OT: Dilbert RE: huh? financial news for bmc ?

2013-05-21 Thread Brock, Anne
Speaking of rewards these days! - Dilbert on Sunday was classic! http://dilbert.com/fast/2013-05-19/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Tuesday, May 21, 2013 7:23 AM To: arslist@ARSLIST.ORG Subje

Re: SRM 7.6 Advanced Interface Forms

2013-05-21 Thread Pierson, Shawn
In the Student Guide for BMC Service Request Management 7.6: Administering and Configuring on Page A - 28 it says: "Open BMC Developer Studio and copy the Active Links, Active Link Guides, and Filters from the SRS:AdvancedInterface_WithBackendMapping form to your new form. Make copies of the wor

Re: SRM 7.6 Advanced Interface Forms

2013-05-21 Thread Carl Wilson
Hi, Not sure where you read that, but it is still the practise to copy an existing form and relate the existing workflow to your new form. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arsl

Re: Reconciliation Engine Ignoring Changes

2013-05-21 Thread Mike Tomasiewicz (ConAgra Foods)
Try actually replacing the value with $NULL$ and saving the record. The absence of data is not necessarily “null” and the precedence rules usually default to some value over none at all. .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf O

Re: huh? financial news for bmc ?

2013-05-21 Thread Jim Manara
My hair is not gray! What you see is the sunlight reflecting off the natural highlights in my hair. Even indoors. I have passed many mile markers. If you can't stay flexible, then the race gets harder. Everyone needs different tools. More important is recognizing when to use them. How many o

Re: Parsing problem

2013-05-21 Thread Mueller, Doug
Praveen, Couldn't you just use the same idea SUBSTR($Subject$, STRSTR($Subject$, "=") + 1) This results in the string of everything past the equal sign. Then wrap that in LTRIM and RTRIM to trim spaces LTRIM(RTRIM(SUBSTR($Subject$, STRSTR($Subject$, "=") + 1))) Note, this takes advantage of t

Re: huh? financial news for bmc ?

2013-05-21 Thread Differ, Alfred W CTR PHD NSWC, 210
Heh. I only just passed that marker on the road and plan to be working for many more years. I know the flame changes in nature, but if it goes out I'm in trouble. 8) Depending on one vendor for more than three or four years is folly. I'm constantly impressed the Remedy product line has lasted a

Re: Plugin Fail/Wont load 8.1

2013-05-21 Thread Moellmer, Matthew
Got past this… it looks like the 7.5 dll was copied over to the 8.1 server. As soon as I replaced it with 8.1 things were fine. Thanks all for the ideas! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, May 21, 2013 1:27

Re: Reconciliation Ignoring Changes

2013-05-21 Thread Roger J
Review your Precedence rules. There is a default setting the a NULL entry will be overwritten by an entry with a value. Since it appears that you are making the change through Explorer you may need to do this using the AST form and no reconciliation. -Original Message- From: Lisa Kem

Reconciliation Engine Ignoring Changes

2013-05-21 Thread Lisa Kemes
Just a little more info on this... > > > Right now we are not really reconciling anything, it’s just on because we > will be incorporating ADDM sometime in the future, so basically all it does > for now is move changes from BMC.Asset.Sandbox to BMC.Asset. There is only 1 > reconciliation job

Reconciliation Ignoring Changes

2013-05-21 Thread Lisa Kemes
> > Not sure why this is happening, but when there is a change to a CI (let’s say > Computer System), the reconciliation does not seem to work when you remove > the data from a field. For example, I cleared out the Room field and hit > save. I see that the a record is created in the Sandbox

Re: Plugin Fail/Wont load 8.1

2013-05-21 Thread Danny Kellett
Matthew, Include double quotes before the D and at the end of the line Regards Danny On 21 May 2013, at 13:46, "Moellmer, Matthew" wrote: > ** > Seeing an odd issue wondering if anyone can offer assistance? I have a plugin > that will not load. I have verified the path and the file does exist

Re: Class Manager Adding Attribute

2013-05-21 Thread Lisa Kemes
Thanks Alvin! Do you normally use these settings in prod as well when adding attributes? (And then setting it back?) We do have development cache mode selected but not the other one. I'll try that and see if it works. Thanks! Lisa On May 20, 2013, at 3:05 AM, Alvin Tan wrote: > ** > H

Re: Service Request Error

2013-05-21 Thread Downing, Ryan
Hi Robert, Error 44699 comes from filter: HPD:INC:Assignment_036_AsgRouting (or another AST filter which you do not care about for this issue) Has the setting to auto create an associated Incident been enabled within SRM (this appears to be the case as it is the Incident form throwing the err

Re: huh? financial news for bmc ?

2013-05-21 Thread pritch
'Learning new tricks' daily doesn't have to be technology. There are plenty of other things to do to keep the mind going - for the most part they are called Hobbies - I personally don't want to be a one-trick pony in front of a computer screen all my life. I like the good-old days where if you

Re: huh? financial news for bmc ?

2013-05-21 Thread Boyd, Rebecca
I don’t mind learning new tricks. I like learning new tricks. I just don’t want to have to run away again & join a new circus. On Tue, May 21, 2013 at 10:22 AM, pritch wrote: > When you get to within 5 years or so of retiring, you certainly want to! > We 'old dogs' that are up there and close

Re: Plugin Fail/Wont load 8.1

2013-05-21 Thread Ashtaputre, Anay
Hello Matthew, Your ar.cfg file should look like this, considering you are trying to use 2 LDAP Servers - *** Plugin: "C:\Program Files\BMC Software\ARS\ARSystem\arealdap\areahub.dll" Plugin-Path: "C:\Program Files\BMC Software\ARS\ARSystem\arealdap" AREA-Hub-Plugin: "C:\Program

Re: Plugin Fail/Wont load 8.1

2013-05-21 Thread Grooms, Frederick W
Check your config (ar.cfg) When using the hub you only list areahub in the plugin lines (the arealdap is listed in an AREA-Hub-Plugin line) i.e. Instead of having: Plugin: {path}arealdap.dll You would have: Plugin: {path}areahub.dll AREA-Hub-Plugin: {path}MYarealdap.dll AREA-Hub-Plu

Re: Plugin Fail/Wont load 8.1

2013-05-21 Thread Longwing, Lj
Matthew, You will want to re-read (or read for the first time maybe) the documentation regarding using the hub...you can only load one area plugin at a time (in this case, you want to load the hub), and then allow the hub to load the othersthat MAY be your problem...not sure though. On Tue, M

Re: huh? financial news for bmc ?

2013-05-21 Thread pritch
When you get to within 5 years or so of retiring, you certainly want to! We 'old dogs' that are up there and close to leaving the work force are not real interested in learning new tricks. If we need to in order to be 'rewarded' we will, but the rewards are increasingly less interesting. --

Re: Plugin Fail/Wont load 8.1

2013-05-21 Thread Parekar, Rahul
The best what you can do is comment the arplugin.exe line in armonitor.cfg. Restart the AR server service, then start the arplugin.exe from command prompt manually. To start arplugin.exe manually copy the complete line from armonitor.cfg to command prompt and start it. It should give you hint i

Re: Plugin Fail/Wont load 8.1

2013-05-21 Thread Moellmer, Matthew
Yes, areadldap.dll is also there. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, May 21, 2013 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: Plugin Fail/Wont load 8.1 ** Matthew, Do you by chance also have the arealdap.dll

Re: Upgrade - 7.0.1 to 7.6.04 - problems

2013-05-21 Thread Dave Barber
Thats excellent - looks to be the most likely cause of the problems experienced. Many, many thanks. I now have to try and figure out why I installed SP4 on test boxes, but what I copied over and installed on live was SP2. I don't ever recall even downloading SP2 ... On 21 May 2013 14:24, Ashta

Re: Plugin Fail/Wont load 8.1

2013-05-21 Thread Longwing, Lj
Matthew, Do you by chance also have the arealdap.dll in your plugin lines? On Tue, May 21, 2013 at 6:46 AM, Moellmer, Matthew wrote: > ** > > Seeing an odd issue wondering if anyone can offer assistance? I have a > plugin that will not load. I have verified the path and the file does > exist. **

Re: Upgrade - 7.0.1 to 7.6.04 - problems

2013-05-21 Thread Ashtaputre, Anay
Hello Dave, About the following snippet from the installation logs - * LOG EVENT {Description=[Failed to execute createARuser],Detail=[Action Request System Access Cache Manager Version 7.6.04 Build 002 201101141059 (c) Copyright 1991-2010 BMC Software, Inc. You

SRM 7.6 Advanced Interface Forms

2013-05-21 Thread Pierson, Shawn
Good morning, I'm working on my first AIF in several years, and in looking at the documentation it appears that the strategy has shifted in how they are to be built. In the past, we were told to use shared workflow and add the new AIF to all the existing active links and filters. In looking a

Plugin Fail/Wont load 8.1

2013-05-21 Thread Moellmer, Matthew
Seeing an odd issue wondering if anyone can offer assistance? I have a plugin that will not load. I have verified the path and the file does exist. - I have commented out the original line in ar.cfg and created a new one in case I had a typo, same problem. - I have copied the

Re: Upgrade - 7.0.1 to 7.6.04 - problems

2013-05-21 Thread Dave Barber
Yep, when the services restarted they gave the "this version of AR System is ready for evaluation". Re-imported the license keys that we had from before and at least the "primary" server then came back as licensed, along witht the other components (DSO, 1400+ fixed users and 700+ floating) Plugin

Re: Upgrade - 7.0.1 to 7.6.04 - problems

2013-05-21 Thread Sylvain YVON
Hi Dave, The hostid used to generate the license is based on the mac address of the first interface seen by AR System when it starts. When there are multiple interfaces (which happens more often than not on production servers), your hostid can change during the upgrade of ARS. At what moment in th

Upgrade - 7.0.1 to 7.6.04 - problems

2013-05-21 Thread Dave Barber
All, We're running a home-grown incident management application on ARS7.0.1, and to keep on a supported platform decided to look into migrating the server to 7.6.04. All running on Solaris with Oracle 10g on the backend. We have 5 test environments, so far have upgraded 3 without any issues - a

Parsing problem

2013-05-21 Thread Praveen Tiwari
Hi List, I have a small request where i want to parse the following from below input line: Subject: 1946766 update "Ticket Priority" = Urgent I am able to parse the ticket number 1946766 from above by below function: SUBSTR($Subject$, STRSTR($Subject$, "[") + 1, STRSTR($Sub

Re: Keeping a change request confidential

2013-05-21 Thread Girish Gupta
Let us break this into 2 parts: 1. The request for which approval request is sent can be viewed by the approver only if he part of the company to which the request belongs. So if the request can be access for Company-1, the approver from Company-2 cannot view the request. Approval Server comma

Re: huh? financial news for bmc ?

2013-05-21 Thread Sylvain YVON
I don't know, a developer and even a consultant should try and learn new stuff every day. Maybe at 50 the flame is gone, but we can't rely on a single vendor for our careers on the long term, can we ? On Sun, May 19, 2013 at 9:35 PM, Joe D'Souza wrote: > Unless off course the plan is to cash th

Re: ARS 8.1 archiving-Both the source form and the archive or audit form...(8994)

2013-05-21 Thread Girish Gupta
Try the following: 1. As per documentation, to enable auditing or archiving for an overlaid form of a deployable application in which base form was not audited or archived, you must first create an overlay of the application. In this case if HPD:Help Desk is overlaid, ensure that the Incident M