Hi Doug,
Many may thanks to you for helping on this, this is working very fine
Regards
Praveen
On Wed, May 22, 2013 at 12:28 AM, Mueller, Doug wrote:
> Praveen,
>
> Couldn't you just use the same idea
>
> SUBSTR($Subject$, STRSTR($Subject$, "=") + 1)
>
> This results in the string of everythin
That is not a bad point.However, folks should also consider the big
picture. Just think about what are you doing for discovery and run book
automation? Monitoring?
One big caution is that some alternate ITSM providers are just "checking a
box" as far as saying "we have that." Pull the cove
If you are doing this in bulk, maybe a simple staging form will do and
create filter to push the values into the fields in question and then your
filter should fire.
On May 21, 2013 7:22 PM, "Howard Richter" wrote:
> **
>
> Good evening all,
>
> ** **
>
> As I get older I forget the simple th
Yes we have applied the same steps pre & post in Production everytime we
add attributes to base element. Not when we add attributes to AST forms
though, somehow we could get away with it without making those config
changes.
hope it helps
cheers,
On Wed, May 22, 2013 at 3:17 AM, Lisa Kemes wrot
Sounds like something to try.
Thanks,
Howard
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender
Sent: Tuesday, May 21, 2013 9:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escalation to update all of my people records
**
If memo
If memory serves .
1. Unhide (reveal?) the field
2. Use a Mod-All to set it to a trigger value (i.e. "Trigger")
3. Use an escalation that runs if YourField = "Trigger" than set
YourField to " company/department/organization"
Even if you forget to turn off the escalation, it
At the end of the day, Remedy will be in use by many.
It will take us older (and better looking) men and women, to teach the young
whippersnappers how to work on this wonderful thing we call Remedy.
Now time for my nap.
hbr
-Original Message-
From: Action Request System discussion list
Good evening all,
As I get older I forget the simple things.
I created a filter to update a hidden field on the people form with a
combination of company/department/organization, for a license tracker I am
evaluating.
Well I thought (again old age) that if I did a modify all from the us
Nate,
Glad to hear you're ok.
My family's prayers are with you and all that are suffering.
Howard
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker
Sent: Tuesday, May 21, 2013 5:55 PM
To: arslist@ARSLIST.ORG
S
That did it, thanks!
rp
On 5/20/2013 11:55 PM, Girish Gupta wrote:
> Try the following:
>
> 1. As per documentation, to enable auditing or archiving for an overlaid form
> of a deployable application in which base form was not audited or archived,
> you must first create an overlay of the appl
I would say 'Especially for someone of his advanced age'...but I don't know
Nathan, and I have NO clue how old he is :D
On Tue, May 21, 2013 at 4:16 PM, pritch wrote:
> I too am glad to hear you're OK and Commend you for your actions in
> helping with the search and rescue.
>
> - Original M
I too am glad to hear you're OK and Commend you for your actions in helping
with the search and rescue.
- Original Message -
From: "Natalie K Stroud"
To: arslist@ARSLIST.ORG
Sent: Tuesday, May 21, 2013 6:11:39 PM
Subject: Re: [EXTERNAL] Re: OT - OKLAHOMA
I second that, Nate - glad to
I second that, Nate - glad to hear you're okay and were able to help out.
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008
-Original Message-
From: Action Request Syst
Very happy to hear you're ok Nate.
Kind regards,
David
David Frankfater
Column Technical Services
Direct 630-541-2027
Cell 630-664-5800
Fax 630-271-1487
dfrankfa...@columnit.com
www.columnit.com
www.columntech.com
-Original Message-
From: Action Request System discussion list(ARSList
I'm alive and kicking. I was in Moore at the time, very sad. Lots of damage
and lives lost. I walked over after the tornado and helped search for
survivors among the rubble at an elementary school and surrounding
neighborhood. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
-Or
Do you guys mind if I grab this email thread to be used in Kinetic Request
sales :)
-John
On Tue, May 21, 2013 at 4:35 PM, Carl Wilson wrote:
> **
>
> Hi,
>
> You are correct in that the course material does mention this as:
>
> ** **
>
> "Make copies of the workflow that was on the o
Hi,
You are correct in that the course material does mention this as:
"Make copies of the workflow that was on the original form. By copying this
workflow, you retain your copy during upgrades. You only need to perform
this step one time for each Advanced Interface type form you are copying."
I earned my grey hair (and my senior discounts). I'm proud of it. And, as I
told my 'baby' on his milestone birthday yesterday, I'm aiming for the time
when I can ride into the sunset.
AND... I agree with the screwdriver analogy. I never stop at only drinking one.
- Original Message
Al,
That's funny. A long time ago, I worked for a large company. They
re-organized the sales territories and I was given some new accounts. I
visited them with the old sales rep, and at one, the manager took my card,
turned it over, and started to write on it. I asked him what he was writin
I've got a little award on my desk from a previous employer that says
"Something to Believe In" along with a date on it. They wanted us to believe
they would still be in business on that date. Instead, within three years they
were bought by First Union Bank who merged later with Wachovia. If you
Speaking of rewards these days! - Dilbert on Sunday was classic!
http://dilbert.com/fast/2013-05-19/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Tuesday, May 21, 2013 7:23 AM
To: arslist@ARSLIST.ORG
Subje
In the Student Guide for BMC Service Request Management 7.6: Administering and
Configuring on Page A - 28 it says:
"Open BMC Developer Studio and copy the Active Links, Active Link Guides, and
Filters from the SRS:AdvancedInterface_WithBackendMapping form to your new form.
Make copies of the wor
Hi,
Not sure where you read that, but it is still the practise to copy an
existing form and relate the existing workflow to your new form.
_
Kind Regards,
Carl Wilson
http://www.missingpiecessoftware.com/
From: Action Request System discussion list(ARSList)
[mailto:arsl
Try actually replacing the value with $NULL$ and saving the record. The
absence of data is not necessarily “null” and the precedence rules usually
default to some value over none at all.
.: Mike T :.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf O
My hair is not gray! What you see is the sunlight reflecting off the
natural highlights in my hair. Even indoors.
I have passed many mile markers. If you can't stay flexible, then the
race gets harder. Everyone needs different tools. More important is
recognizing when to use them.
How many o
Praveen,
Couldn't you just use the same idea
SUBSTR($Subject$, STRSTR($Subject$, "=") + 1)
This results in the string of everything past the equal sign.
Then wrap that in LTRIM and RTRIM to trim spaces
LTRIM(RTRIM(SUBSTR($Subject$, STRSTR($Subject$, "=") + 1)))
Note, this takes advantage of t
Heh. I only just passed that marker on the road and plan to be working for many
more years. I know the flame changes in nature, but if it goes out I'm in
trouble. 8)
Depending on one vendor for more than three or four years is folly. I'm
constantly impressed the Remedy product line has lasted a
Got past this… it looks like the 7.5 dll was copied over to the 8.1 server. As
soon as I replaced it with 8.1 things were fine.
Thanks all for the ideas!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett
Sent: Tuesday, May 21, 2013 1:27
Review your Precedence rules. There is a default setting the a NULL entry will
be overwritten by an entry with a value. Since it appears that you are making
the change through Explorer you may need to do this using the AST form and no
reconciliation.
-Original Message-
From: Lisa Kem
Just a little more info on this...
>
>
> Right now we are not really reconciling anything, it’s just on because we
> will be incorporating ADDM sometime in the future, so basically all it does
> for now is move changes from BMC.Asset.Sandbox to BMC.Asset. There is only 1
> reconciliation job
>
> Not sure why this is happening, but when there is a change to a CI (let’s say
> Computer System), the reconciliation does not seem to work when you remove
> the data from a field. For example, I cleared out the Room field and hit
> save. I see that the a record is created in the Sandbox
Matthew,
Include double quotes before the D and at the end of the line
Regards
Danny
On 21 May 2013, at 13:46, "Moellmer, Matthew" wrote:
> **
> Seeing an odd issue wondering if anyone can offer assistance? I have a plugin
> that will not load. I have verified the path and the file does exist
Thanks Alvin!
Do you normally use these settings in prod as well when adding attributes?
(And then setting it back?)
We do have development cache mode selected but not the other one. I'll try
that and see if it works.
Thanks!
Lisa
On May 20, 2013, at 3:05 AM, Alvin Tan wrote:
> **
> H
Hi Robert,
Error 44699 comes from filter: HPD:INC:Assignment_036_AsgRouting (or another
AST filter which you do not care about for this issue)
Has the setting to auto create an associated Incident been enabled within SRM
(this appears to be the case as it is the Incident form throwing the err
'Learning new tricks' daily doesn't have to be technology. There are plenty of
other things to do to keep the mind going - for the most part they are called
Hobbies - I personally don't want to be a one-trick pony in front of a computer
screen all my life. I like the good-old days where if you
I don’t mind learning new tricks. I like learning new tricks. I just don’t
want to have to run away again & join a new circus.
On Tue, May 21, 2013 at 10:22 AM, pritch wrote:
> When you get to within 5 years or so of retiring, you certainly want to!
> We 'old dogs' that are up there and close
Hello Matthew,
Your ar.cfg file should look like this, considering you are trying to use 2
LDAP Servers -
***
Plugin: "C:\Program Files\BMC Software\ARS\ARSystem\arealdap\areahub.dll"
Plugin-Path: "C:\Program Files\BMC Software\ARS\ARSystem\arealdap"
AREA-Hub-Plugin: "C:\Program
Check your config (ar.cfg)
When using the hub you only list areahub in the plugin lines (the arealdap is
listed in an AREA-Hub-Plugin line)
i.e. Instead of having:
Plugin: {path}arealdap.dll
You would have:
Plugin: {path}areahub.dll
AREA-Hub-Plugin: {path}MYarealdap.dll
AREA-Hub-Plu
Matthew,
You will want to re-read (or read for the first time maybe) the
documentation regarding using the hub...you can only load one area plugin
at a time (in this case, you want to load the hub), and then allow the hub
to load the othersthat MAY be your problem...not sure though.
On Tue, M
When you get to within 5 years or so of retiring, you certainly want to! We
'old dogs' that are up there and close to leaving the work force are not real
interested in learning new tricks. If we need to in order to be 'rewarded' we
will, but the rewards are increasingly less interesting.
--
The best what you can do is comment the arplugin.exe line in armonitor.cfg.
Restart the AR server service, then start the arplugin.exe from command prompt
manually.
To start arplugin.exe manually copy the complete line from armonitor.cfg to
command prompt and start it.
It should give you hint i
Yes, areadldap.dll is also there.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Tuesday, May 21, 2013 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Plugin Fail/Wont load 8.1
**
Matthew,
Do you by chance also have the arealdap.dll
Thats excellent - looks to be the most likely cause of the problems
experienced.
Many, many thanks.
I now have to try and figure out why I installed SP4 on test boxes, but
what I copied over and installed on live was SP2. I don't ever recall even
downloading SP2 ...
On 21 May 2013 14:24, Ashta
Matthew,
Do you by chance also have the arealdap.dll in your plugin lines?
On Tue, May 21, 2013 at 6:46 AM, Moellmer, Matthew
wrote:
> **
>
> Seeing an odd issue wondering if anyone can offer assistance? I have a
> plugin that will not load. I have verified the path and the file does
> exist. **
Hello Dave,
About the following snippet from the installation logs -
*
LOG EVENT {Description=[Failed to execute createARuser],Detail=[Action Request
System Access Cache Manager Version 7.6.04 Build 002 201101141059
(c) Copyright 1991-2010 BMC Software, Inc.
You
Good morning,
I'm working on my first AIF in several years, and in looking at the
documentation it appears that the strategy has shifted in how they are to be
built. In the past, we were told to use shared workflow and add the new AIF to
all the existing active links and filters. In looking a
Seeing an odd issue wondering if anyone can offer assistance? I have a plugin
that will not load. I have verified the path and the file does exist.
- I have commented out the original line in ar.cfg and created a new
one in case I had a typo, same problem.
- I have copied the
Yep, when the services restarted they gave the "this version of AR System
is ready for evaluation". Re-imported the license keys that we had from
before and at least the "primary" server then came back as licensed, along
witht the other components (DSO, 1400+ fixed users and 700+ floating)
Plugin
Hi Dave,
The hostid used to generate the license is based on the mac address of the
first interface seen by AR System when it starts. When there are multiple
interfaces (which happens more often than not on production servers), your
hostid can change during the upgrade of ARS.
At what moment in th
All,
We're running a home-grown incident management application on ARS7.0.1, and
to keep on a supported platform decided to look into migrating the server
to 7.6.04. All running on Solaris with Oracle 10g on the backend.
We have 5 test environments, so far have upgraded 3 without any issues -
a
Hi List,
I have a small request where i want to parse the following from below input
line:
Subject: 1946766 update "Ticket Priority" = Urgent
I am able to parse the ticket number 1946766 from above by below
function:
SUBSTR($Subject$, STRSTR($Subject$, "[") + 1, STRSTR($Sub
Let us break this into 2 parts:
1. The request for which approval request is sent can be viewed by the approver
only if he part of the company to which the request belongs. So if the request
can be access for Company-1, the approver from Company-2 cannot view the
request.
Approval Server comma
I don't know, a developer and even a consultant should try and learn new
stuff every day. Maybe at 50 the flame is gone, but we can't rely on a
single vendor for our careers on the long term, can we ?
On Sun, May 19, 2013 at 9:35 PM, Joe D'Souza wrote:
> Unless off course the plan is to cash th
Try the following:
1. As per documentation, to enable auditing or archiving for an overlaid form
of a deployable application in which base form was not audited or archived, you
must first create an overlay of the application.
In this case if HPD:Help Desk is overlaid, ensure that the Incident M
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