Re: Oracle Client Question

resolver) as a reference: remedy@x remedy$ ldd /a/b/c/bin/arserverd /usr/lib/sparcv9/libumem.so /usr/lib/secure/64/s9_preload.so.1 *libclntsh.so.10.1 => /a/b/c/remedy75/local/oracle/lib/libclntsh.so.10.1* ... Axton On Tue, Jan 25, 2011 at 2:44 PM, Brittain, Mark wr

Re: Remedy Application Service Password

; > > If you started the plugin servers one at a time do they all fail? > > Regards > > Danny > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Axton > *Sent:* 25 January 2011 18:04 > *To:* arslist@A

Re: Remedy Application Service Password

There are several subsystems that use this password. These come to mind (though this is probably not complete): - Flashboads history collection daemon - Email engine - Old approval engine (pre 7.0 I think; when the approval server was a seperate process) Axton On Tue, Jan 25, 2011 at 7:33 AM

Re: Strange ARS Timeout Problem

Try to get the api, filter, and sql logs leading up to the point where it started hanging. Those are your best indicator. Also check the arerror.log for crashes. There are things that can cause behavior like this that the logs will indicate. For example, try creating a computed group during pro

Re: View of a View?

It's measurably more maintainable to create the view against the table. Any time you modify a form, the views that ARS creates on top of the tables is dropped and recreated. This is because there is no way in the db to alter the view. When the view is dropped and recreated it may invalidate the

Re: Ramdom Performance issue.

What is table T28? select name from arschema where schemaid = 28 / The C112 parts of the query have to do with the row level locking that is set up on T28. Also, what method are you using to identify this as a cause or indicator of your performance problem? Axton On Mon, Jan 24, 2011 at 3

Re: No Plans To Fix (SW00377001)

Looks like a invalid memory operation; accessing a freed pointer, character array without terminating NULL character and bad data handling... At some point this will resurface as something a bit more sinister if not addressed (random crashes, remote code execution, etc.). I'd be curious to know i

Re: Compile Driver on 64Bit Solaris

Any reason you are using gcc over SUNWspro's cc? Chances are, if you are seeing this error, the Makefile was constructed for SUNWspro. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc

Re: Get Client Info created by Axton Grams

he active link Javascript call or the JS file > itself. > > Tomcat, Windows, 7.6.03 > > > > > -Original Message- > From: Grooms, Frederick W > To: arslist > Sent: Wed, Jan 19, 2011 1:05 pm > Subject: Re: Get Client Info created by Axton Grams > >

Re: Get Client Info created by Axton Grams

alancer, you will get the ip of the > > load balancer, not the client. Some load balancers allow you to send > > the ip through as an http header, so the js would have to be modified > > to account for that if this is the case. > > > > Axton Grams > > > >

Re: Server Group node

estfloater > /* Mon Jan 17 2011 10:54:20.0711 */ FLOAT RELEASEtestfloater (0 used of 16500 write) Strange... Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation i

Re: Server Group node

tements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc.

Re: Server Group node

h midtier bypassing the LB and going straight to > the ARServer instance. E.g. mt1 to AR1, mt2 to AR2 etc > > > > I don’t think anyone would want to implement something that could take more > than one floating license at one time though Axton right? > > > > *From:*

Re: Server Group node

node > > > > ** > > J….I figured yesterday that I would use a perl script to pull the > ‘Server-Connection-Name’ out of the ar.cfg file….what I was hoping for > honestly was a keyword like $SERVER-NODE$ or something ‘stupid easy’ like > that…J > > > > *From:* A

Re: Server Group node

any one of the app > nodes….so it would be nice to be able to pinpoint which node, both web and > app a user is using. J > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Axton > *Sent:* Thursday, January 13,

Re: Server Group node

Want to share more around what you are trying to accomplish? Why do you need to know the name? On Thu, Jan 13, 2011 at 2:32 PM, LJ LongWing wrote: > ** > > I’m setting up server groups. I have the need to know which node I’m > currently on when connected through the load balanced name. Accord

Re: Fun: Fill in the blanks

I would really impress my boss and coworkers if this extended weekend I integrated Remedy with "an open source 'source control' software stack" because "we have no effective way to audit, manage, or review past code changes short of directories upon directories of def files (which are pretty much u

Re: Integrating with Windows Active Directory

I assume you are referring to integrations for the purpose of authentication. Active Directory uses LDAP for it's back end store. Some extensions that Active Directory provides include NTLM and Kerberos, which are seperate authentication mechanisms. These extensions still rely on the back end st

Re: Delayed Table refresh

How are you issuing the run process? If you use the Run Process action, it forks the work and continues with the workflow processing. If you use a set fields action to run the process the workflow will wait on a return from the script before continuing. On Wed, Jan 5, 2011 at 3:05 PM, Remedy wr

Re: arprocess Handles goes up to 78K which crashes the server

tself. This are insightful: http://forum.sysinternals.com/printer_friendly_posts.asp?TID=9098 I'd be curious to see the contents of the batch file. Also curious if the Java opens any socket connections. On Tue, Jan 4, 2011 at 3:28 PM, wrote: > ** > Axton, > > Thank you for the inf

Re: arprocess Handles goes up to 78K which crashes the server

A handle, in terms of a process, are some resource that the process has a hold on. It can be a socket, a file, a pipe to another process or pseudo-device, etc. The handles are growing too high if you are hitting > 8k handles. The question I have is, what are the handles to? If you find that out

Re: arprocess Handles goes up to 78K which crashes the server

What are the handles against? That'll tell you what's going on. http://technet.microsoft.com/en-us/sysinternals/bb896645 On Wed, Dec 29, 2010 at 10:54 AM, wrote: > ** > Hi all, > > Happy holidays and new years to all. > > We have an iss

Re: Massive upgrade challenge!!

I was able to upgrade successfully from 6.3 to 7.5 without too many issues. The documentation for 7.5 states that the upgrade installer for 7.5 is compatible to run against 6.3 and higher servers. On Tue, Dec 28, 2010 at 9:08 AM, Grooms, Frederick W < frederick.w.gro...@xo.com> wrote: > If you a

Re: Oracle Query Issue

Save your data, truncate the table, then put what you want to keep back into the table. http://www.adp-gmbh.ch/ora/concepts/space_management/high_water_mark.html On Thu, Dec 23, 2010 at 9:25 AM, Frank Caruso wrote: > ** ARS 6.3 > Oracle 10 > > Deleted 3.3 million records from the SHR:Consolidate

Re: Error when connecting to remedy using ARSPerl

On Solaris the RPC portmapper is a process 'rpcbind'. You can check the status of the portmapper using the rpcinfo command on a remote machine or on the server. On Thu, Dec 16, 2010 at 3:32 PM, LJ LongWing wrote: > Ok...I think port mapper only runs on Windowsyou can find the TCP Port > tha

Re: More load balancer hell

Did you do both tcp and udp for port 111? Both need to be mapped. With redundancy comes complexity... Try getting redundancy into place at more layers than just the app servers; it get's even more complex. Add SAN paths, switches, physical network interfaces, data centers, db servers, power gri

Re: Email Engine Errors - Seen this before?

Looks promising: http://www.notesninjas.com/A555F9/nn.nsf/ByAlias/AgentLogSize I assume you are accessing Lotus Notes via IMAP. On Mon, Dec 13, 2010 at 2:47 PM, Chris Danaceau wrote: > ** > We're getting a cryptic email engine error. ARS 7.1 platform. SUSE > Linux 10; Oracle 10g R2. It's

Re: Load Balancers and how?

http://www.cisco.com/en/US/products/hw/modules/ps2706/prod_bulletin09186a0080107b2b.html "Toolkit Command Language (TCL) scripting—To support more flexible health-probing functionality, this feature gives the administrator the ability to upload and execute TCL scripts on the Cisco CSM. The adminis

Re: Load Balancers and how?

I was planning to take this and wrap it in something to make it available over the network, like a cgi, or maybe if there is a good tiny http server, embedding that into the project. On Fri, Dec 10, 2010 at 12:25 PM, LJ LongWing wrote: > ** > > Axton, > > We are using Cisco’s CSM as

Re: Recommendations for Load Balancers and Mid-Tier Servers

What is already available in your data center? On Fri, Dec 10, 2010 at 10:25 AM, Pruitt, Christopher (Bank of America Account) wrote: > Hello All, > > > > We are in the discovery process for setting up some new mid-tier servers. > We are looking at standing up some HP ProLiant DL380 G6 Servers a

Re: Load Balancers and how?

You will want to handle traffic for both rpcbind and arserver, and potentially your plugin servers, DSO, on the LB, depending on your implementation. The easiest check is just a port check. I think most LB devices provide this capability. As you recently saw with your Mid-Tier/Tomcat problems, a

Re: Oracle 10g Data Migration

This is probably your fastest option if you can't do a BCV split: http://download.oracle.com/docs/cd/B19306_01/server.102/b14231/tspaces.htm#i1007197 or you could look to copy the data, control, and redo log file

Re: Oracle 10g Data Migration

It usually takes longer to do it from the US to India than it does in the same data center in the US. It's even faster if you do a BCV split. It only takes minutes in this case. Too many undefined variables... On Thu, Dec 9, 2010 at 3:56 PM, G. Lafontant wrote: > Does anyone know approximatel

Re: JSP to monitor functionality

Cool beans. Another tool in your tool belt :) On Wed, Dec 8, 2010 at 7:56 PM, LJ LongWing wrote: > ** > > Axton, > > I took that suggestion and was able to put together a very simple servlet > that does a URL check > > > >

Re: JSP to monitor functionality

gt; from a 200 so it won’t work > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Axton > *Sent:* Wednesday, December 08, 2010 11:47 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: JSP to monitor functionality &g

Re: JSP to monitor functionality

n Source) > > javax.servlet.http.HttpServlet.service(HttpServlet.java:647) > > javax.servlet.http.HttpServlet.service(HttpServlet.java:729) > > note The full stack trace of the root cause is available in the Apache > Tomcat/5.5.28 logs. > > > > > >

Re: JSP to monitor functionality

Hit the mid-tier configuration page; if it loads, then the container/jvm are working. If you want to go beyond that, create a jsp that performs the desired checks and returns the output in a format that you can parse, like xml. On Wed, Dec 8, 2010 at 10:45 AM, LJ LongWing wrote: > ** > > I have

Re: MidTier and SHA-256

Looks like more of a problem with IIS since the certificates should be handled by the front-end that the user hits. This looks like a good compilation of related information: http://blogs.technet.com/b/pki/archive/2010/09/30/sha2-and-windows.aspx On Wed, Dec 8, 2010 at 8:39 AM, Frank Caruso wrot

Re: GUID FIELD 179

The presence of the field does not mean that the value is available before the record is submitted to the db. You need to use the run process command to populate a guid in the field prior to the record being submitted if you need that value before the record is submitted. On Mon, Dec 6, 2010 at 1

Re: Cursor Sharing

Remedy generates the two settings have nearly the same net effect. I say "do not think" because I don't have any hard numbers to back up the claim. This is just based on my understanding of what that parameter does. On Fri, Dec 3, 2010 at 12:35 PM, Thad Esser wrote: > ** Axton

Re: Cursor Sharing

ce_Tuning#Cursor_Sharing.2FBind_Variables> Axton On Fri, Dec 3, 2010 at 10:05 AM, Arshad M wrote: > Hi Dave, > > Thanks for response. > > My current application is in performance dip, Can any shed some light on > cursor sharing? Is this really improves performance? > >

Re: Can I use SSO with Tomcat 5.5.28

If you have apache in front of tomcat, you can do the same with mod_auth_kerb at the web server layer. On Wed, Nov 10, 2010 at 2:47 PM, LJ LongWing wrote: > ** > > Yes….I believe that your problem will be related to the fact that when you > were using IIS, your clients were using ‘integrated aut

Re: Outgoing External Email Not Showing Images

Show the contents of the html message. What is the html doing? On Tue, Nov 9, 2010 at 1:55 PM, Sharon Menachem wrote: > ** > > Hi Everyone, > > > > I am on ARS 7.5 on Windows 2003, SQL 2005 and I am having issues getting > images to show up on emails that will be sent by Remedy to external > cus

Re: Chrome Browser support

http://www.mattcutts.com/blog/google-chrome-communication/ On Fri, Nov 5, 2010 at 9:14 AM, Rick Cook wrote: > ** > > I don't know. The comment came from someone else in the room. I have no > experience with Chrome. > > Rick > On Nov 5, 2010 9:15 AM, "Meyer, Jennifer L" wrote: > > Rick, > > > >

Re: EPOCH Converter

I frequent this one as well, with those calls to backchannelservlet or other urls that contain encoded content: http://meyerweb.com/eric/tools/dencoder/ <http://meyerweb.com/eric/tools/dencoder/>Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-m

Re: Unix Server Space Problem

You are asking a very environment specific question to a bunch of people that know nothing of your environment. Be wary of any answers you receive due to the way this question was asked. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not

Re: ARS 7.6 - Solaris LDOMs

. It makes scaling hard to calculate when considering DR, people sometimes do bad things in non-production environments, that no matter how hard one tries to contain through virtualization, ends up impacting production. Axton Grams The opinions, statements, and/or suggested courses of action express

Re: ARS 7.6 - Solaris LDOMs

layer with a cpu crossbar, but the T5120 does not support this. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role

Re: Substitute for RUNPROCESS in mid-tier.

thick client that can call native libs or you wrap it in an activex/applet, you have the same exposure. The only difference is the type of client in use. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software

Re: Substitute for RUNPROCESS in mid-tier.

make more sense that going the applet/activex route. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson,

Re: Developer Studio custom plugins

Was any documentation provided on the plug-ins that comprise Dev Studio so that those classes could be leveraged or interfaced with through customer plugins? Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC

Re: Mid-Tier 7.5 Linux Installation Problems

** Do you have the midtier config.properties? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Mid-Tier 7.5 Linux Installation Problems

ointer exception, can you provide the contents of your config.properties file, particularly those entries dealing with logging? Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary parti

Re: 7.5 Midtier Tomcat Preference

We are using Tomcat 6. On Thu, Sep 2, 2010 at 12:06 PM, Robert Halstead wrote: > ** Hello all, > > We seem to be having some NullPointerExceptions with our 5.5.28 tomcat > installation that was installed with the AR System 7.5 Patch 004 Installer. > We are currently working with BMC to get the pr

Re: Malloc Failed on server: GetMultipleReferenceListFromDB()

where else? If on the mid-tier, I would watch the memory usage of your java processes. If on the Remedy server, I would watch the memory usage of the Remedy related processes. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily re

Re: segfaults and crashing ARS 7.5 patch 003 on Linux :o(

. For a core dump to be more useful, you need a build of arserverd that is not stripped of symbols (debug build). Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in

Re: SSO Mid-Tier with AREA_SSO_ALL_v206MT_v209AREA.zip Issue

server (if any) do you intend to run this behind? Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson

Re: Nice job EPD

Thanks Patrick. I had little to do with the EPD changes, but I'll make sure this information gets forwarded to the right folks. Glad to hear that for the most part the changes are making life easier. Axton Grams The opinions, statements, and/or suggested courses of action expressed in t

Re: Can AR System 7.1 connect to Oracle 11G logical standby

ver.102/b14239/data_support.htm#i637080> Nothing impossible to work around, just needs some research and planning. Axton On Fri, Aug 13, 2010 at 1:36 PM, Geoffrey Endresen wrote: > ** > > We are thinking that it would be great if our Remedy Server could read a > Logical Standby

Re: Java 7.1 API with ARS 7.0.01

d with the remedy api in the system32 directory. You can do this differently as well by placing the native libs somewhere and updating the PATH env var on windows to include that path. You can also set the java.library.path parameter for your jvm. Axton On Fri, Aug 13, 2010 at 6:39 AM, Ravi-RG

Re: Instance ID (179) duplicated

Fixed, in this case, is a subjective term. On Thu, Aug 12, 2010 at 2:46 PM, Joe DeSouza wrote: > ** > I thought they had fixed the Copy To New bug on field 179.. They haven't? > > Joe > > ------ > *From:* Axton > *To:* arslist@ARSLIST.ORG &

Re: Java 7.1 API with ARS 7.0.01

java.lang.UnsatisfiedLinkError means that the native libraries are not being found. You need to set up your environment properly: - LD_LIBRARY_PATH - java.library.path Axton Grams On Thu, Aug 12, 2010 at 11:02 AM, Ravi-RG wrote: > Hi John/LJ, > Thanks for sharing the information. >

Re: Slow Upgrades in Solaris Zones

, Aug 12, 2010 at 12:08 PM, Peter Romain < p.romain.arsl...@parsolutions.co.uk> wrote: > ** > > Hi Axton, > > > > The problem I have is that I’m no Solaris expert. > > The Solaris admin tells me that everything is normal with the zones. > > I have halted all

Re: Instance ID (179) duplicated

If a user does a copy to new, it will copy the instanceid from one entry to another. On Thu, Aug 12, 2010 at 6:30 AM, Rogerio Aguiar wrote: > ** > > Hi everyone, > > I'm facing an issue here with Instance ID values being duplicated. We have > a Customer Support app running in ARS7.1. I have an es

Re: Slow Upgrades in Solaris Zones

What type of resource constraints do you have on the zone? How many zones are on the global host and what are the other zones doing? http://docs.sun.com/app/docs/doc/817-1592 <http://docs.sun.com/app/docs/doc/817-1592>Axton Grams On Thu, Aug 12, 2010 at 2:58 AM, Peter Romain < p.ro

Re: Mid-Tier 7.5 Problems

Mod_jk varsions 1.2.28. And 1.2.30. On 8/11/10, Axton wrote: > As a follow up to this thread, we believe we have found the culprits (2). > > 1. mod_jk has a defect where it mixes the request/response pairs and sends > a > response that does not correspond to the reques

Re: Mid-Tier 7.5 Problems

equest/response headers (SSL, SSO, other things). To address this we had to update the Tomcat AJP listener configuration (server.xml) and the worker.properties: worker.properties: worker.midtier.max_packet_size=65536 Tomcat AJP Listener (added the packetSize parameter): Axton Gram

Re: Sun Server T5120

Interesting. Your development ui will definitely move much faster. I would like to hear how things go when in production if you can share that information later on. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect

Re: Run Process PSEXEC

Best to first outline what you are trying to do, then figure out how to best do it. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not inten

Re: Sun Server T5120

the security of the virtualization because they allow the zones access to the kernel memory for every other zone and the global host. This makes troubleshooting in zones impossible or hap-hazard, at best. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mai

Re: Mid-Tier 7.5 Problems

To add to this, we tried mod_proxy with it's default parameters (aside from the obvious) and ran into the same issues along the line of the same volume. On Thu, Jul 29, 2010 at 9:26 AM, Axton wrote: > We are using the defaults for both the Tomcat AJP listener and mod_jk in > Apa

Re: Mid-Tier 7.5 Problems

kinds of issues with the midtier session tracking and other things. On Tue, Jul 27, 2010 at 3:16 AM, John Baker wrote: > Axton, > > This exception: > > RuntimeExceptionjava.lang.IllegalStateException >at > > org.apache.catalina.connector.ResponseFacade.sendRedirect

Re: Session Invalid Error

l patch 5? > > > > 400 users seems like a lot to support on a single MT. Are you perhaps > running into JVM heap limits? > > > > Lyle > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Axton > *Sent

Re: Session Invalid Error

ell? > > > > Now you’re making me nervous about upgrading. We’re currently on MT 7.5 > p3, and I was considering changing to p6. Have you done any testing with p5 > or p6 yet to see if that makes a difference? > > > > Thanks, > Lyle > > > > *From:* Action

Re: Mid-Tier 7.5 Problems

It's a bit of both. It's a fresh install (new boxes, new OS build, etc.), but it's part of an upgrade that replaces an existing (older) system (midtier 7.1). On Wed, Jul 28, 2010 at 12:35 PM, Jarl Grøneng wrote: > Is this a fresh install or an upgrade? > > --

Re: Session Invalid Error

> servers, then I would suspect that something is causing the F5 to switch > from one server to the other, despite the sticky bit setting. > > > > Lyle > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Axton

Re: Mid-Tier 7.5 Problems

Care to share the details of any SSO issues you know of with mid-tier 7.5? Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role

Re: Session Invalid Error

We are facing the same issue with mid-tier 7.5 patch 4 on Tomcat 6.0.20. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a

Re: Mid-Tier 7.5 Problems

Nope. Not an option. On Tue, Jul 27, 2010 at 3:50 PM, John Baker wrote: > Tried disabling the home brew SSO modules? > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com AR

Re: Mid-Tier 7.5 Problems

Unfortunately, bypassing Apache altogether is not an option as our SSO authentication is handled through an Apache plug-in. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary

Re: Mid-Tier 7.5 Problems

er your move to WebLogic. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations rep

Mid-Tier 7.5 Problems

t(ChannelSocket.java:891) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690) at java.lang.Thread.run(Thread.java:619) Thanks, Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily

Re: ARS 7.5 patch 5 Upgrade

As for the environment variables on the remedy server, the following should be set: LC_ALL=en_US.UTF-8 LANG=en_US.UTF-8 NLS_LANG=AMERICAN_AMERICA.AL32UTF8 These need to be set for the armonitor process. On Tue, Jul 6, 2010 at 8:09 PM, Axton wrote: > The thing that is probably throwing

Re: DB Links vs Webservices

There are many ways to integrate things. All have their price. With web services, the data structures you can send in a single transaction are very limited; you have several layers of infrastructure that must be available; failed transactions are lost; etc. With db link there are potential delay

Re: ARS 7.5 patch 5 Upgrade

, 2010 at 8:05 PM, Axton wrote: > LANG and NLS_LANG should definitely be set. NLS_LANG tells the Oracle > client how to encode/decode the data sent to and from the db. The product > documentation covers the proper settings. > > On Tue, Jul 6, 2010 at 7:28 PM, Fatima wrote: >

Re: ARS 7.5 patch 5 Upgrade

LANG and NLS_LANG should definitely be set. NLS_LANG tells the Oracle client how to encode/decode the data sent to and from the db. The product documentation covers the proper settings. On Tue, Jul 6, 2010 at 7:28 PM, Fatima wrote: > ** Hi everyone, > We are upgrading from ARS 6.3 on: > - Sola

Re: ARS 7.1.0 from NON unicode to unicode - oracle from 9.x to 10.x on new machines

ns you are working with. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public

Re: AR User Tool Deprecated?

I can't wait to be rid of Windows as my workstation OS. Remedy is the only tool in my stack that has a hard requirement for Windows as the OS. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software

Re: 7.5 Mid Tier Object List Question

This is a means of obscuring something and DOES NOT protect anything. Axton Grams On Wed, Jun 23, 2010 at 12:21 AM, Chuck wrote: > Yup, that's where if you don't want web access you have an active link > that fires on Open to prevent access to the form using Client type

Re: Plugin server keeps dying with signal 8

Signal 8 is "Floating point exception". Try commenting out all the plugins in ar.conf and see if the plugin server can be started by armonitor. The link resolution you have when trying to start outside armonitor is because the LD_LIBRARY_PATH does not contain the location of the li

Re: Analytics and Midtier issue

Are you running midtier or some other java application that uses the remedy api on the same machine? Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum

Re: Interview Questions - Please help

Does this force things to run in phase 1 or 2? Think about it. On Wed, Jun 16, 2010 at 6:03 PM, John Atherly wrote: > ** > To do this you just need to add `! at the end of the filter Filtername`! > > _ > * > J

Re: Saving indexes on different tablespace

' ddl that is used; if your entry is not shown, then it is probably a syntax issue where arserverd can not identify the appropriate entry to append to the create index statement. Seeing as the index was created, I would say this is the case. Axton Grams These statements represent my opinions a

Re: ARS 7.5 and MidTier sharing the same hardware?

The main issues have to do with contentions on resources, such as memory, cpu cycles, and storage. Depending on the hardware you have and the current and projected utilization, you may not have any issues. Axton Grams These statements represent my opinion and nothing more. On Tue, Jun 8, 2010

Re: WAR deployment

et up properly with WebLogic. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public rela

Re: BMC's Sample SSO White Paper/Code

Usually an ARERR 623 means that the password given in the ARServer configuration in the Mid-Tier configuration does not match the password configured for the "Mid-Tier User" password on the ARServer. Axton Grams The statements above are just my opinion. On Fri, May 21, 2010

Re: Getting IP

. http://java.sun.com/j2ee/1.4/docs/api/javax/servlet/ServletRequest.html#getRemoteAddr() This is why the mid-tier floating license allocations are not based on the user's ip address. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail d

Re: DSO

separate purposes to share share data, setting up geographically disparate active/active system. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not

Re: Remedy & libumem on Solaris

ems with memory exhaustion, in which case I would suggest setting up a farm/server group or upgrading to 7.5. If you develop custom C plugins, libumem stops you from doing dumb things, which is nice. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail

Re: Start AR Server With Error Messages

Your arserver binaries do not match the version that the db was created using. You probably need to run the upgrade installer to upgrade the db. 390600 : The database is not the expected version (may need to run upgrade program) (ARERR 36) Axton Grams The opinions, statements, and/or suggested

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