Guys,
Which version(s) of CMDB are you using?
Older versions had a known issue regarding the ssp command to set the AR
System Port Number.
Are you working in environments where the AR System uses a specific Port?
If so, if you are using CMDB 1.1 Patch 2 or later, you should be able to
Hi Siva,
Sorry - didn't get an attachment.
If it's a short error message, post it in this thread, otherwise feel free
to mail the attachment to me off list.
Cheers
Chris.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Williams
Sent: 24 May 2007 01:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: $PROCESS$ Application-Invoke-External-Filter
bmc.cmdb.cmdbEngine PHASE=2 CLIENTTYPE=$CLIENT-TYPE$
**
Francois,
What type of information
, whould I be able to plugin
my own external filter ?
Hugo
On 5/24/07, Chris Williams [EMAIL PROTECTED] wrote:
**
Francois,
What type of information are you after?
You should see 2 Filters in your CMDB which contain this special Set Fields
from $PROCESS$ command (From my memory I recall
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 5/24/07, Chris Williams [EMAIL PROTECTED] wrote:
**
Hugo,
I haven't seen this specific command documented anywhere in any
official
BMC Documents.
If you wanted to create and run your own external programs, you can
Hi Rick,
I think it may be a new feature of the User Tool.
I've noticed something similar with the same patched version of the User
Tool: When you run a search on a form which returns no results, then flick
between this window and another window twice. Your original Search Window
has the
In theory you should only get this if you haven't enabled Dev Cache mode and
applied the SLM Application License (which probably requires a restart of
the AR Server, or a signal to re-read the license file).
Make sure you have fulfilled both of these pre-requisites..If you have, then
it's time to
Does the form have multiple views, and if so, did you change the value in
all of them?
If you want to be really drastic, delete the field, save the form, then
e-create the field with the same ID. Flush the mid-tier cache again
afterwards.
HTH
Chris.
_
From: Action Request System
Arturo,
I had this issue with SLM 7.0.03, though SLM 7.0.02 seemed OK.
Despite the status never updating, it looks like the command completed
successfully and the form and filters are usually built.
HTH
Chris.
-Original Message-
From: Action Request System discussion list(ARSList)
Hi Guillermo,
Im not sure if it will answer your question specifically, but there is a
useful White paper on ITSM 7.0 Architecture which you can download from the
BMC Support Site under the Product Documentation section.
This White paper gives detailed information about exactly how the
Hi Joe,
We talking about SLM 7.x and the zSLMGen... prefixed filters on HPD:Help
Desk form that were created for Service Targets specifically?
If so, then the qualification should look for an existing record. If it
doesn't find one, then a new one is created.
That's what you *should* be seeing
Mikhail,
Also be aware that in Incident Management 7.0, there is a form called HPD:CFG
Ticket Num Generator. Entries are submitted here during the process for
entering
a new ticket (I believe this is after you select the customer the ticket is
for).
To avoid unexpected behaviour of Incident
Joe,
I think you can get this by using the Admin Tool (or Import Tool) and
hitting the
F1 key for help. If you search for CLI you should find what you need.
I don't have an installation in front of me right now, so can't send a list,
unfortunately.
HTH
Chris.
What are all the switches
From what I can gather looking at the contents of the patches, yes, it is
exactly
this. Another internal codename has been used by accident is my guess.
Installed it
yesterday, and seems to be OK. Maybe just me, but the flat file samples shipped
with
EIE don't all work out of the box...CMDB
Hi Nisha,
Not unless you write your own Program using AR System API's to make the
changes,
then integrate this via workflow that uses a Run Process command...
This kind of set-up does exist for specific cases. For example, if you use the
BMC
Remedy Atrium CMDB: the CMDB Engine is used to
Alexander,
If you're looking for a way to automate the export of def files from an AR
Server
from a Command Line, have you seen the Command-line Interface for the Admin
Tool?
Open up the Admin Tool, hit F1 and search for CLI.
You'll find some information on how to use the Command-line
If you can afford it, then I'm sure its greatbut quality should never
depend on
contract level!
Chris
Everone,
I know that my support experiences are not the norm at BMC. I know
that we all pay large amounts in maintenance and support and then a
premium for Enterprise support. I also
From memory, you have to be on CMDB 1.1 Patch 002 or anything above that to be
able
to add a menu to a character field via Class Manager.
If you're on an earlier version, you can still do this AND do it in a supported
way
which won't get overwritten when you make subsequent changes (this is the
Shibu,
This is taken from the Admin Tool help file under the keywords section:
Note: The $DATE$ keyword is not expanded when default values are set. This
allows
the value to be set to the date the form is submitted rather than the date the
form
is opened. Consequently, the literal keyword is
Hi Claire,
I know that in ITSM 7, the system uses a SYS:Message Box form to hold note
messages. Workflow just looks up an entry in this form, sets in a display only
field then displays the contents of the field to the user.
If you can't find it in the AR System Data Dictionary, then it would
You could try executing the folowing SQL:
SELECT a.NAME,
CASE
WHEN b.groupid 0
THEN 'Role ID ' || b.groupid
ELSE c.groupname
END groupname,
DECODE (b.permission, 1, 'Visible', 2, 'Hidden') permission
FROM arschema a,
Rebecca,
If you're creating a new permission group, then you'll need to work out
the format of the records in the LIC:SYS-License Permission Map form and
create a new record to represent your new permission. One of the easiest
ways may be to export the records to a CSV File, work out which
Hi Brian,
I raised this issue with BMC a while ago.
What you may be experiencing is a performance issue caused by a re-cache of
the server.
Whenever you create a new Company as an Operating Company or a Customer in
ITSM 7.0, or any Support Group, this results in a new group being created in
+ Process + Tools
Fast, Accurate, Cheap Pick two.
On 2/15/07, Chris Williams [EMAIL PROTECTED] wrote:
Hi Brian,
I raised this issue with BMC a while ago.
What you may be experiencing is a performance issue caused by a re-cache
of
the server.
Whenever you create a new Company as an Operating
Hi Claire Robert,
Don't forget, that if your changes to the Data Model didn't fully
synchronise, there may be another way of forcing them through without having
to recreate them or hack any of the meta data records in the OBJSTR
prefixed forms...
This method should work as long as the changes
In which case, don't forget that the supported method of doing this is via the
CMDB
Class Manager.
If you change this on the BMC prefixed forms directly, then subsequent
changes to
the CMDB via Class Manager *may* overwrite any previous changes you've made
directly
to the forms via the Admin
Mike,
Check your permissions.
You'll need to be an Asset Admin member to use the buttons (at least to start
with
anyway...permissions are more complex now).
NB: If you change your permissions, you will need to shut down the user tool
completey and then re-open it! This is to clear the global
If you are on Oracle, function INITCAP() exists. For example:
SELECT INITCAP ('JOE SMITH') FROM DUAL
will return:
Joe Smith
HTH
Chris.
You could try to do it via OLE in Word if you couldn't find any other way
L. J. Head
Software Engineer
Remedy Approved Consultant
-Original
Hi Lars,
Off the top of my head I can't think of any function that would do exactly
that,
but depending on what you are trying to achieve, you might be able to get the
results you want from a Pivot Table.
HTH
Chris.
But data from ars Is there a way, I know it is, to make a diagram based
Hi Claire,
This is taken (in the order that they appear) from Asset Management 6.0:
Ordered
Received
Being Assembled
Deployed
In Repair
Down
End of Life
Transferred
Delete
In Inventory
On Loan
Disposed
Reserved
Return to Vendor
HTH
Chris.
Would some kind soul out there that IS working today,
Hi Jake,
From what I've seen so far, these forms are used for Service Level Management
7.0
You can configure a Service Target in SLM to use a Business Entity.
You then relate each Business Time Segment to the Entity it belongs to in a
Parent-Child, One to Many type heirarchy. The Entity is the
Chris,
Have a look at the CTM:SYS-Access Permission Grps form.
From memory, this acts as the link between Support Group entries and Real
Permission
Groups. I think this form is also used to map Operating Company entries to Real
Permission Groups too.
HTH
Chris.
Working with ITSM v7. I am
Hi Byron,
Not entirely sure that I follow what you're trying to find out...
From what I understand, attributes in the CMDB aren't involved directly with
Change
Requests (though I've only briefly looked at Change Management 7.0). A Change
Request coudl certainly mean that CI Data is modified as
Greetings All,
For anybody currently running with ARS 7.0, or about to upgrade to ARS 7.0,
here's
a brief heads up regarding a change to the behaviour of the AR Server when
validating Required Fields for a form.
In Older versions of ARS, a Filter could legally set a required Field to NULL
as
, that which can be explained by incompetence.
On 7/18/06, Chris Williams [EMAIL PROTECTED] wrote:
Greetings All,
For anybody currently running with ARS 7.0, or about to upgrade to ARS 7.0,
here's
a brief heads up regarding a change to the behaviour of the AR Server when
validating Required
Hi Sergio,
I've implemented row level access security (effectively making use of the Read
Security) in the CMDB and Asset Management, though I did not have to implement
Write Security at the time.
Considering the design of AM 6.0, this isn't going to be that clean, but it
should
be possible...
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
--
Chris Williams
Tel:+44 (0) 7769 657855
Mailto:[EMAIL PROTECTED]
This message is for the designated recipient only and may contain privileged,
proprietary, or otherwise private information. If you have received it in
error, please
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-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] On
Behalf Of Chris Williams
Sent: Friday, July 07, 2006 2:03 PM
To: arslist
Tyrone,
Make sure you've got a closing square bracket around the first excelrecord
tag:
[excelrecord]
Path=c:\excel\excel.exe
Application=excel
Topic=system
Format=TAB
...
HTH
Chris.
I copied and pasted the example from the help file for DDE.INI. However,
when I run it from Remedy User
XFRDATA= Clipboard
Command1 = [FileNew .Template = Normal, .NewTemplate = 0]
Command2=[Editpaste]
HTH
Chris.
Thanks Chris - I put the ] in, however, still getting the same error.
Ty
Chris Williams [EMAIL PROTECTED] said:
Tyrone,
Make sure you've got a closing square bracket around
: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] On
Behalf Of Chris Williams
Sent: Thursday, July 06, 2006 5:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Invalid role 2 relationship
Hi Maxim,
According to the manual (CMDB 1.1 Patch 002)...
Error 120100
One
Greetings listers,
A bit premature, I know, but am interested to find out if the ARSPerl
people have been involved in the ARSystem 7.0 Early Access Program, and if
there is likely to be a new version of ARSPerl coming out for it?
If the current version is compatible with the new 7.0 product,
, that which can be explained by incompetence.
On 5/8/06, Chris Williams [EMAIL PROTECTED] wrote:
Greetings listers,
A bit premature, I know, but am interested to find out if the ARSPerl
people have been involved in the ARSystem 7.0 Early Access Program, and if
there is likely to be a new
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