We had a similar issue, that being when you create a Change and you
add Task(s), however, at the last minute you decided NOT to save the
Change record ALL the Task(s) associcated with the Change are set to
Status = Closed / Status Reason = Canceled. This results in Orphan
Records.
According to
to restart the Plug-in server.
Audrey H. Franklin
Senior Systems Analyst
ITS-ECOMS
New York University
Tel: 212.998.1146
[EMAIL PROTECTED]
- Original Message -
From: T. Dee [EMAIL PROTECTED]
Date: Wednesday, May 14, 2008 10:54 am
Subject: Re: Question: Overview Console
it and ensure that
the Z field is getting set as the filter indicates. Other than that, I
don't have any more rabbits up my sleeve - sorry. -Original
Message- From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, May
Currently when I make changes to the Overview Console I STOP and
RESTART Remedy Services.
Is there another way of restting the Overview Console without stopping
and restarting Remedy Services?
Thanks!
Ty
___
Technology Systems Division
University of North Carolina Wilmington
(910) 962-7177
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, May 14, 2008 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Question
I wanted to add another field (Change Type) to one of the out of the
box Notifications, so I added the field to: SYS:Form Field Selection
The field shows up in the pull down menu in SYS:Notification Messages
- however, when the notification goes out it is just showing as
#Change Type#.
Any
,
LisaD
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, May 13, 2008 2:45 PM
To: arslist@ARSLIST.ORG
Subject: Question: SYS:Notification Messages
I wanted to add another field (Change Type) to one
I'm curious how others have dealt with ITSM 7 and the Workinfo on
Incident and Change.
When the ticket is Assigned to a group only the people that are
Members or Associate Members can update the ticket. What is other
people want to update the Workinfo with comments, etc. - how do you
deal with
if
they don't see the impact of opening modifications up to everyone.
Long - but hopefully useful.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Monday, May 12, 2008 8:10 AM
To: arslist@ARSLIST.ORG
Subject
I have created my own Form and created a group in Group. I gave the
Group a name and a unique ID as well as making it Change.
However, when I go into the admin form and select the field I want to
set the permissions on the group is not showing up in the list of
groups.
What am I missing?
Thanks Roger, but I do have the Group Type set to Change.
On Fri, May 9, 2008 at 4:16 PM, Roger Justice [EMAIL PROTECTED] wrote:
** On the Group form the Group Type field needs to be set to Change
-Original Message-
From: T. Dee [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Fri
The other thing to be aware of as well - keeping property, bank
accounts, Health Card, etc. shows the government that you have the
intent of returning to Canada and as a result any income you earn
outside of Canada is taxable - even in countries that may not charge
you tax.
On Thu, May 1, 2008
I am trying to create a report to see if all my SLAs are correct.
I see that SLM:ServiceTarget_Category contains most of what I want,
however, it does not contain the qualification of the SLA.
Does anyone know where this information is stored?
THANKS!!
When you create an Incident Template and you set the Impact and
Urgency it automatically sets the Priority and Weight - works fine.
However, if you change your mind later and select (clear) from the
Impact and Urgency pull down it does NOT clear the Priority and
Weight.
The defect number is:
Has anyone done a Crystal Reporting on one of the Auditing Forms?
Thanks.
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What is more confusing is I just created a new Change and I modified
the Scheduled Start Date and saved the record. I then opened
CHG:ChangeRequest_AuditLogSystem. I searched in original request
ID for my Change that I just created a no records found.
On 4/14/08, T. Dee [EMAIL PROTECTED
Just an FYI.
I opened an issue with Remedy and was told it was not a defect. I
requested an RFE be opened. I was told that Remedy has changed their
procedures / policies that if you want an RFE you must fill out the
RFE Form.
Thought you might be interested.
Not sure if anyone has seen this or reported it to Remedy, but the
Status Reason in Task Canceled is spelt wrong - should be
Cancelled.
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. can.celed also can.celled, can.cel.ing also can.cel.ling, can.cels also
can.cels
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, April
Certified, CMMI(R) Level 3 Rated Company
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, April 10, 2008 10:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 - Task - Status Reason (Spelt Wrong)
Good point
If you double click on the field in the table that you added - what
are the permissions - should be general access and public.
Ty
On 4/8/08, Pease, Franci E [EMAIL PROTECTED] wrote:
**
My users have requested Next Target Date field be added to the Support view
of Incident Management
I have seen this before - we had this happen that escalations would
just stop running - I had to restart the server and it fixed the
issue.
On 4/9/08, Sokol, Brian [EMAIL PROTECTED] wrote:
**
I have an escalation that is normally disabled. I enable it whenever I need
it to run. It is very
(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, April 09, 2008 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escalation will not run?
I have seen this before - we had this happen that escalations would just
stop running - I had to restart the server and it fixed
I am going to be migrating the code / data from our development server
to our production server.
The users will test the production server to ensure everything is OK
before go live date.
I know that I will need to reset the Help Desk, Change and Task ticket
numbers back to zero.
However, I was
Did you check the attributes of the file to see if it is read only -
attrib ar.cfg
On 4/3/08, Gary Opela [EMAIL PROTECTED] wrote:
I am trying to change submitter mode to locked on a new remedy install. I
keep getting an error stating I do not have write permission to ar.cfg.
I went to the
I have looked in both the Change Management User's Guide and
Configuration Guide (both 7.0) and there is nothing that talks about
the option on the left hand side of Change called Create Request
Creation.
Does anyone know what this is?
THANKS!
Happy Friday :-)
Console.
--
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
[EMAIL PROTECTED]
262-703-5911
*T. Dee [EMAIL PROTECTED]*
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
04/04/2008 02:12 PM Please respond to
arslist@ARSLIST.ORG
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, April 02, 2008 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Question
I created a NEW SYS:Notification Messages for when the Status goes
into Pending for Incident and it works great!
However, I noticed it is slow going out. When I create a NEW Incident
I get the notification within seconds, but my Pending Notification
takes a few minutes.
My email configuration
Is this with current Changes or NEW Changes?
Ty
On 3/31/08, Katherine Hoffner [EMAIL PROTECTED] wrote:
**
Hi all,
I have a problem with my change requests. One of our managers left and his
name was deleted from the system. I am not sure if this had anything to do
with the issue but it
Do you have entries in both Approver Mappings and Approval Process
Configuration?
Ty
On 3/31/08, Don Simmons [EMAIL PROTECTED] wrote:
**
We are on ITSM 7 patch 6 in a windows environment. If we create a change
and save it in Request For Authorization they Approval Engine can not find
the
I don't believe you can skip states as this will affec the approval process.
Ty
On 3/31/08, Don Simmons [EMAIL PROTECTED] wrote:
**
Yes. I made sure the configuration process was correct and then added the
mappings. The approvers are members of the support group and have the
correct
Have you checked the Approval Process Configuration and Approval Mappings.
Ty
On 3/31/08, Katherine Hoffner [EMAIL PROTECTED] wrote:
** This is with all the NEW changes.
On 3/31/08, T. Dee [EMAIL PROTECTED] wrote:
Is this with current Changes or NEW Changes?
Ty
On 3/31/08
and to learn, to laugh and make others laugh. This is my
purpose. Any day I don't do this was not worth the time it took to get
through it.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, March
You also have to enter each field into SHR:ARDBCFields and you must
stop and start remedy services after you have done this.
Field ID: 955750016
Form GUID:MAINHELPDESK
Vendor Field ID: 95575
GUID:
Submitter:
The field ID is the ID of your field
regards
Michiel Beijen
__
MANSOLUTIONS
Energieweg 60-62
3771 NA Barneveld
The Netherlands
Tel. +31-(0)612968592
Mail [EMAIL PROTECTED]
Internet http://bsm.mansolutions.nl
On Wed, Mar 26, 2008 at 4:36 PM, T. Dee [EMAIL PROTECTED] wrote
I have two Notifications - the Notification Message Tags are:
CHG-APR-GroupApprovalOLAResolutionEscalation
CHG-APR-IndividualApprovalOLAResolutionEscalation
I have exported ALL Filters and I am unable to reference any Filter to
these two Notifications.
Do these even exist?
Thanks!
We created our own FCR and I have a field set if the call is resolved
within 1 hour and resolved by the individual who opened the ticket.
On 3/27/08, Kevin Pulsen [EMAIL PROTECTED] wrote:
** Hello all,
I'm trying to find information on FCR (First Contact Resolution)
specifically for the
:
**
Hi Kevin,
Same here as Tyrone, resolved in 1 hour and resolved by the person who
opened the ticket.
Same setup for FCR at the last two companies I worked for as well, for
whatever that's worth.
Jase
On 3/27/08, T. Dee [EMAIL PROTECTED] wrote:
We created our own FCR and I have
I'm curious what others are doing with their Change / Task application.
When I place a Change into Pending my Change is Pending. However, all
the Tasks remain in their current State. So all the users that have
Tasks assigned to them DO NOT know that the Change is Pending.
Does anyone else have
Just an FYI to those of you who use the User Tool and use ITSM 7.0.
If you try and use the Send To, Mail Recipient feature you will see
that the subject line of the email refers to a different Change,
Incident, Problem, etc. number then the record you are on (which ever
one you are using).
Barneveld
The Netherlands
Tel. +31-(0)612968592
Mail [EMAIL PROTECTED]
Internet http://bsm.mansolutions.nl
On Mon, Mar 24, 2008 at 2:39 PM, T. Dee [EMAIL PROTECTED] wrote:
I can't remember if there is a way to tell Remedy to reject incoming
emails from users when they reply to a message
If they don't appear in the email this is a permissions issue.
Ty
On 3/24/08, Anuj DUA [EMAIL PROTECTED] wrote:
Hi All,
We have observed that when we change the value of User Name field in notify
action of a filter then, some of the selected fields does not appear in the
mail.
For
I can't remember if there is a way to tell Remedy to reject incoming
emails from users when they reply to a message that Remedy sent to
them. We don't have Incoming emails setup - only Outgoing.
If I remember correctly if a user replies to a message from Remedy it
stops all other messages from
Are there any utilities that would allow me to change a database field
from Optional to Display Only?
ARS 7.0.01 (patch 002)
Thanks!
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the original form, save, then Paste the field into the
original form, change the field type to display-only and save.
Stephen
Remedy Skilled Professional
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Monday, March
I was wondering for those of you who do customizations, modifications,
etc., how do you document your changes / workflow, etc.
Thanks!
___
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You can do row level access. Have an active link set the row level
field of the group id that you want only those individuals to have.
On 3/20/08, Moore, Christopher Allen [EMAIL PROTECTED] wrote:
**
Hey everyone- I got an odd request today: to create a record (a CI) which
can only be
of
the workflow name, and deactivate the old workflow.
That way we can easily roll back any changes.
Chris
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, March 20, 2008 8:20 AM
To: arslist
forms and workflow objects are created
and modified. Then you could run reports off of that form. Took me a
couple days to build mine.
Add to that design docs, etc. as others have mentioned.
Rick
On Thu, Mar 20, 2008 at 7:33 AM, T. Dee [EMAIL PROTECTED] wrote:
I was kind of thinking
write capability to
do the approval. You can of course create customization to remve the
approver.
-Original Message-
From: T. Dee [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 19 Mar 2008 3:57 pm
Subject: Question: Approval by Mistake - Change ITSM 7.0
One of my users asked me
Can someone explain the Bypassed Status in Task?
I have looked in the BMC Remedy IT Service Management Task Management
Administrator's Guide and can't find anything on this.
Thanks!
___
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THANK YOU!
On Wed, Mar 19, 2008 at 9:43 AM, Pierson, Shawn [EMAIL PROTECTED] wrote:
If you do a search on the ARSList archives, there was a good description
of how to do this. I don't have the person's name that posted it to be
able to give them credit (sorry), but here is the text I
I have setup a Approval Process Configuration for a change type that
does not require an approval and this works great.
However, if I turn on auto assignment for Change then this does not work.
Has anyone seen and/or dealt with this?
Thanks!
One of my users asked me a question - What happens if I add an
Approver John Smith and I accidently select the wrong person, can I
remove this Approver.
This is a good question - is this possible?
Thanks!!!
___
:33 PM, Roger Justice [EMAIL PROTECTED] wrote:
** No, you can provide specific people with over write capability to do the
approval. You can of course create customization to remve the approver.
-Original Message-
From: T. Dee [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 19
Update according to 1, 2, and 4 are working as DESIGNED. BMC
said if you made a mistake CANCEL the Change and recreate it. Item 3
is fixed in patch 7.
Ty
On Mon, Mar 10, 2008 at 11:16 AM, T. Dee [EMAIL PROTECTED] wrote:
Just an FYI - I found some defects with Change / Task and wanted
I tried to insert another field into the email message body of
Notification Message Tag - CHG-APR-ApprovalNTForIndividual - however
the pull down is empty.
Has anyone come across this?
Thanks!
___
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Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, March 18, 2008 2:26 PM
To: arslist@ARSLIST.ORG
Subject
In the previous version of Help Desk the user would get a notification
when the ticket went into Pending.
I have noticed this is no longer the case.
I was looking at SYS:Notification Messages, but I don't see any
notification event for notifying the customer on their status change.
Has anyone
* +HPD:INC:NTCustPending_854_SetTag
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Monday, March 17
Remedy has confirmed that these are defects and they have been logged
as defect SW00290295.
I found some defects with Change / Task.
1. When I create a Change by selecting a Template that includes a
Task(s), then I enter the Requested By and Requested For and save the
Change record you will see
:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, March 11, 2008 10:10 PM
To: [EMAIL PROTECTED]
Subject: Re: Question: Overview Console - Assignee
Thank you - I have added fields before. The problem is the Assignee
field is not the same on Task, Change and Incident. But I see
return any
data, so I am thinking that this change ticket doesn't exist in the
system any more.
Lou
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, March 12, 2008 1:44 PM
To: arslist
Try it - if you still get stuck email me back.
Ty
On Thu, Mar 13, 2008 at 8:24 AM, T. Dee [EMAIL PROTECTED] wrote:
No, I am talking about Task - it is due to the fact that someone is
blanking out the Assignee, but Remedy is not blanking out the hidden
Assigned To field. Do a report
I know this is an odd question and I am sure the answer is no, but
when you have a character field and you click on the expand box
at the end of the character field it pops up a small window allowing
you to type / edit and/or see your text.
Is there a way to make the box bigger by default?
apply to
all text windows that are opened.
HTH
Marc
T. Dee
[EMAIL PROTECTED]
COM To
arslist@ARSLIST.ORG
Sent by: Action
The format for Canada is correct.
On 3/12/08, Joe D'Souza [EMAIL PROTECTED] wrote:
**
This may well be off topic and I apologize for posting this to the list but
I thought it may perhaps be the quickest way to get the most current
information of what I want to know considering we have a
PROTECTED]
Web Address: www.digitalfoundation.org
(SDVOB) A Service Disabled Veteran Owned Business
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, March 11, 2008 10:12 PM
To: arslist@ARSLIST.ORG
Subject
: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, March 11, 2008 9:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Can't delete a user from CTM:People
Could I be the licenses or permissions they belong to? Try removing
their groups
file...
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, March 11, 2008 9:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Can't delete a user from CTM:People
Could I be the licenses or permissions
I had this happen to - it is due to the fact that someone is blanking
out the Assignee, but Remedy is not blanking out the hidden Assigned
To field. Do a report with the Assignee and Assigned To and you will
see the problem.
Hope this helps.
Ty
On 3/12/08, Louis Cobuccio [EMAIL PROTECTED]
Do not delete the Pending Statuses - mark them offline in SYS:Status
Reason Menu Items. Simply add new ones to the SYS:Status Reason Menu
Items. As well don't forget to get them to the hidden field Status
Reason.
As well remember about the Process Flow you have to modify the records
in
try to
Delete them.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, March 12, 2008 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Can't delete a user from CTM:People
What is their Profile
:[EMAIL
PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, March 12, 2008 10:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Can't delete a user from CTM:People
Mary - what is the profile status?
Did you manually change the Support Staff field?
Ty
On 3/12/08, Mary Dollus [EMAIL PROTECTED] wrote
an attribute of the field, not a menu. The only way I can
think of to do that are the 2 I listed, but I'm open to other options!
Chris
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, March 12, 2008 11
System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, March 12, 2008 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Removing Pending status as a choice
Do not delete the Pending Statuses - mark them offline in SYS:Status
Reason Menu Items. Simply add
Lou - did it work?
On 3/12/08, Louis Cobuccio [EMAIL PROTECTED] wrote:
Thanks Ty I'll give that a go.
Lou
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, March 12, 2008 11:44 AM
To: arslist
)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, March 11, 2008 10:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Overview Console - Assignee
Thank you - I have added fields before. The problem is the Assignee
field is not the same on Task, Change and Incident. But I see
I have added a couple of new fields to the Overview Console with no problems.
However, the users want to see Assignee on the Overview Console.
The problem is the Database ID for Change, Help Desk and Task is not
the same.
Has anyone added Assignee to their Overview Console?
Thanks!
Could I be the licenses or permissions they belong to? Try removing
their groups / permissions and try again.
On Tue, Mar 11, 2008 at 7:43 PM, Mary Dollus
[EMAIL PROTECTED] wrote:
**
Hi All,
I'm trying to delete some users out of the CTM:People form however I keep
getting the error
Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, March 11, 2008 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Question: Overview Console - Assignee
I have added a couple of new fields to the Overview Console with no
problems
Are you talking about adding fields to the Dialog windows that pop-up
when using the Process Flow Wizard?
On Tue, Mar 11, 2008 at 9:43 PM, Abdul Baytops
[EMAIL PROTECTED] wrote:
**
Hello Listers
Has anyone added fields to the Incident flow Process Flow Wizard
(Investigation Diagnosis
I'm curious as to how others are migrating their foundation data /
setup data for ITSM 7 from their Development Server to their
Production Server.
Thanks!
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: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Monday, March 10, 2008 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Question: ITSM 7 (patch 6) - Migration
I'm curious as to how others are migrating their foundation
data / setup data
Just an FYI - I found some defects with Change / Task and wanted to
let you know. I am logging this with Remedy and when I get the defect
number I will provide you with it.
1. When I create a Change by selecting a Template that includes a
Task(s), then I enter the Requested By and Requested For
Can someone tell me what the purpose of the Category in Task Template.
I have three choices Change Management System, Incident System and
Task Management System.
When I go to the Tasks tab in Change and relate a task, I get the
Select Template dialog window I get the Type pull down with
Standard
Don - on the Change Template there is the field Notes, which will
populate Notes on the Change Form - will this be sufficient for
their request?
Ty
On Thu, Mar 6, 2008 at 12:28 PM, Don Simmons [EMAIL PROTECTED] wrote:
**
Has anyone attempted to or been requested to add Work Info information
What about adding the attachment to the task - you can add attachment
to Tasks. Then when the Task is added to the Change they will see the
attachment.
Does that help?
Ty
On Fri, Mar 7, 2008 at 9:50 AM, Don Simmons [EMAIL PROTECTED] wrote:
**
No that would not work. They don't want to use
PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, March 05, 2008 8:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Change Statuses - ITSM 7.0 (patch 6)
Are you talking about the Approval Process Configuration? I tried to
create a new record, but got a SQL error.
On 3/5/08, Roger
Just an FYI - there is a defect in ITSM 7 - Task.
If the Task is Assigned to someone (Bob Smith) and you blank out the
person's name (Bob Smith) in the Assignee field and hit save it does
not blank out the Assigned To field and this is the field that the
Overview Console uses to list the Tasks
I apologize if this question is basic, but is it possible to have
Tasks that are not part of the sequence - i.e. 1, 2, 3. Or do you
just make it the same sequence number.
Thanks.
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That is correct, but there are some Tasks they want to create without
any sequence dependencies. So for example setting up the phone they
don't want it to be dependant on any other tasks.
Is this possible?
THANKS!
On 3/6/08, Kevin Shaffer [EMAIL PROTECTED] wrote:
I think you can make
will need to set up aan approval process that will allow this to
occur with a qualification such as Timing = no impact.
-Original Message-
From: T. Dee [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 4 Mar 2008 5:08 pm
Subject: Question: Change Statuses - ITSM 7.0 (patch 6)
I am
to use that
allows the Change to go from RFC to Scheduled on self approval.
-Original Message-
From: T. Dee [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 5 Mar 2008 7:51 am
Subject: Re: Question: Change Statuses - ITSM 7.0 (patch 6)
I have the Approvals for certain Change
Lammey
ESPN MIT Technical Services Applications Management
860-766-4761
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, March 05, 2008 8:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Change
If you go into Task and enter just the Task number (e.g. 172) and
search it pulls up the record.
However, if you enter in the Change number in the Request ID field
on Task and search it will not work.
___
UNSUBSCRIBE or
I'm putting it in the field called Request ID - 5th field from the
top on the far right side. This is where the Change Number is.
On 3/5/08, Howard Richter [EMAIL PROTECTED] wrote:
**
Dee,
What field are you putting in the change number?
A screen shot might help.
Hbr
On Wed, Mar 5
7.0.03 - Patch 006
On 3/5/08, Howard Richter [EMAIL PROTECTED] wrote:
**
Dee,
What patch level are you at?
That should work.
hbr
On Wed, Mar 5, 2008 at 11:51 AM, T. Dee [EMAIL PROTECTED] wrote:
I'm putting it in the field called Request ID - 5th field from the
top on the far right
Has anyone experienced issues with the Overview Console?
When I go into the Overview Console I see Tasks that are NOT Assigned
to me, as well I don't belong to any of the Groups of the Tasks that
are showing.
Odd behaviour.
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