Re: Patch 9002 (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Fast probably means it's buggy!!! :) Sounds interesting though. I'll try it the next time I get a free moment (2010+) Gordon M. Frank Remedy Skilled Professional - 7.x ITIL V3 Foundation Certified DISA\Verizon FNS -Original Message- From:

Re: I'm almost there.... (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE I hope one of BMC\Remedy's development targets for installers is to consolidate ALL installers into one or a series of connected modules. Remedy Corp was very good at modularity. I'm not so sure BMC has caught on yet. Well tested installers that look

Re: Top 10 Reasons to Attend BMC User World (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Party dude!!! Seriously 1. Putting faces with names (It's nice to meet ARSLIST people in person) 2. Learn from other people (Birds of a Feather sessions need to be beefed up a little) 3. Hear BMC\Remedy direction 4. Do face to face with the products

Re: BBQ tour (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE In Baltimore, during a Baltimore Orioles game, you can dine at Boog's BBQ. Boog Powell was a great Baltimore Orioles first baseman (MVP -1970). He has now gone into the BBQ business. He cooks on very large Weber Grills. Very tasty and one of the

Re: AR System 7.1 Patch 003 (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE I just completed an installation of 7.1p3 on a test server. It seems to have worked ok. The messages on the start are a little different, but the overall installation went ok. Gordon M. Frank Remedy Skilled Professional - 7.x ITIL V3 Foundation

Re: Caught Exception Error (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE The fix for this is to clear cache in both the Mid-Tier Config.jsp and/or your browser cache. This usually does the job. You may also have to logout of the Mid-Tier or terminate your userid through Server Information Gordon M. Frank Remedy Skilled

Re: Outlook integration (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE There's a bunch of Outlook related downloads on Gidd's site: http://www.buoyantsolutions.net/Index.html I think Matt Reinfeld has some stuff also: http://www.mattreinfeldt.com Perhaps you could use one of these as a model. Gordon M. Frank Remedy

Crystal Report Server XI Install Notes (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Hello all, Does anyone have an install script they can share for Business Objects Crystal Report Server XI and the Mid-Tier? Specifically I am interested in how everyone handles Tomcat (the Mid-Tier installs it and Business Objects installs it). Do

Re: CI Relationship Viewer - Works for Demo and not for other users. (UNCLASSIFIED)

. Regards, Michael Gould U.S. House of Representatives On Fri, May 16, 2008 at 1:42 PM, FRANK, GORDON CTR DISA JSSC [EMAIL PROTECTED] wrote: Classification: UNCLASSIFIED Caveats: NONE When I login as Demo I can open the CI Relationship Viewer and all works fine.? If I

CI Relationship Viewer - Works for Demo and not for other users. (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE When I login as Demo I can open the CI Relationship Viewer and all works fine.? If I login as another user, I get the error: The CI Relationship Viewer could not open because the specified root CI does not exist. Gordon M. Frank Remedy Skilled

Sync Search Timeout Defect (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE All, If you have ARS Version 7.1 Patch 002 of the Admin Tool, there is a defect (SW00291500) with Sync Search. I worked with Remedy Technical Support (RTS) to obtain a Hot Fix for this and it worked great. RTS tell me that if you encounter the same

The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE The CI Viewer Relationship viewer could not open because the specific root CI does not exist. Does anyone know how to correct this? I get it when I try to run the CI Viewer from the CMDB Console, Browse Information screen. I get it on my workstation.

Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED)

, within the patch is the CI Viewer install. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Friday, May 09, 2008 10:17 AM To: arslist

Form Aliases (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Does anyone know what DB table the form aliases and labels are held in? I had thought it was arschema, but they don't appear to be there. Gordon M. Frank Remedy Skilled Professional ITIL V3 Certified DISA\Verizon FNS Office phone: 703-614-6130 Office

Re: Form Aliases (UNCLASSIFIED)

are looking for? Stephen Remedy Skilled Professional -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Tuesday, March 25, 2008 8:05 AM To: arslist@ARSLIST.ORG Subject: Form Aliases (UNCLASSIFIED

Re: Form Aliases (UNCLASSIFIED)

list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ian Trimnell Sent: Tuesday, March 25, 2008 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Form Aliases (UNCLASSIFIED) ** FRANK, GORDON CTR DISA JSSC wrote: Classification: UNCLASSIFIED Caveats: NONE Thanks

Full Text Search How to Query Quick Look User's Guide (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Hello everyone, Has anyone compiled a Quick Look User's Guide for Hummingbird Full Text Search (FTS)? I know there is stuff in the BMC manuals, but it overlaps with FTS admin stuff and I don't think my users want to see the admin stuff. I was

Free Spell Checker for the web (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Here's an article with the spell checker syntax. It uses the native MS Word Spell Checker. Distribution may be an issue, but it's free. http://www.pcmag.com/article2/0,4149,428392,00.asp Gordon M. Frank Remedy Skilled Professional DISA\Verizon FNS

Re: User Form ARS 7.0.01 (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE I agree with John Rosquists response. Use the People form. ITSM 7.0.x has become very specific and you want to minimize the customizations or hire someone intimate with the underpinnings (there are not very many of us around and we are costly). North,

Re: User Form ARS 7.0.01 (UNCLASSIFIED)

: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Monday, February 11, 2008 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: User Form ARS 7.0.01 (UNCLASSIFIED) Classification

Re: Tasks (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Tasks are included under Incident Management and Problem Management but they do not have the same meaning as Change Management. Change Management uses Tasks like a checklist of a Life Cycle change. Incidents and Problem uses them as extra things to be

Re: Admin tool crashes when sync search database (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Are you doing an update each time? The update takes more resources. I always do it like this: 1. Delete the object forms. There are three: object_search_ref, object_search_details, object_search_admin 2. Execute Tools, Set Up Search Database

Re: You are granted one wish for ARS -- what is it? (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Get Sync Search to output Help Text into the object_details_details form. This has been on the enhancement list since 2000 or 2001. Gordon M. Frank DISA\Verizon FNS -Original Message- From: Action Request System discussion list(ARSList)

Name Parameter (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Does anyone know what a Name Parameter is? I've been doing Remedy ARS for several years now and I don't know what they mean or I'm having a Senior Moment. I am getting an annoying ARERR(102) Name parameter (or name field in a parameter) is empty

Re: Name Parameter (UNCLASSIFIED)

if already checked from the Table/Tree property tab of all the tables and then see if you still get this error on search. Thanks, Mohan --- FRANK, GORDON CTR DISA JSSC [EMAIL PROTECTED] wrote: Classification: UNCLASSIFIED Caveats: NONE Does anyone know what a Name Parameter is? I've

Re: DDE vs. OLE - Resolved (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE One comment. Try to do as much of any calculations within Remedy ARS. VBA is running on a client and Remedy ARS will be on a much more powerful server. I have run into several site where the first thing said is My Crystal Reports are slow! The

Re: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE You can't use a Change Display action, but you might be able to use an error Filter with the syntax: TR.Attachment field != DB.Attachment field I haven't tried it but I'll bet you can. Let me know. Gordon M. Frank DISA\Version FNS -Original

Re: DDE vs. OLE (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE I found an example which may help On the following open pdf http://remedy.ccit.arizona.edu/officialdocs/6.3/Integrating.pdf Page 171 has an example of how to do this with DDE. I have done this before (it's been a while), but I remember the

Re: How can I display User parameters on Crystal Report (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE One way to do this is the following: 1. Create a separate form which has one field for holding parameters. User the Short Description field since it is already there. Default everything else. This form will only hold one record. 2. When you construct

Re: Renaming Forms/Active Links/Filters through .DEF files (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Yes, what you describe is correct. The .def file is a big text file. To rename project names, just do a replace within a text editor and save. Make a backup before you do this! Embedded pointers may take some manual intervention, but

Re: Question: Active link /server name (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Server to Server communication is limited to DSO and a couple of other integration capabilities. One trick that Lenny Warren has published is building an Escalation with a Run Process and the ARIMPORT command line process. The ARImport command line

Re: Renaming Forms/Active Links/Filters through .DEF files (UNCLASSIFIED)

pointers? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Monday, December 10, 2007 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: Renaming Forms/Active Links/Filters through .DEF files

Re: Renaming Forms/Active Links/Filters through .DEF files (UNCLASSIFIED)

@ARSLIST.ORG Subject: Re: Renaming Forms/Active Links/Filters through .DEF files (UNCLASSIFIED) s/name : filterX/name : filterZ/ is safer than s/filterX/filterZ/ Axton Grams On Dec 10, 2007 3:34 PM, FRANK, GORDON CTR DISA JSSC [EMAIL PROTECTED] wrote: Classification: UNCLASSIFIED

Re: DDE with Excel (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE There is a DDE.INI writeup in the Remedy User client Help. Gordon M. Frank DISA\Version FNS -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Fariss, Ron Sent: Friday, December

Re: Question: ITSM 7.0 - Incident - Email Inbound (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE You can also do this through a Filter. Follow the following rough steps 1. Create an Inbound email address in the AR System Email Mailbox Configuration form - this email address should be one to one with the type of ticket you are submmitting

Re: Question: ITSM 7.0 - Incident - Email Inbound (UNCLASSIFIED)

to have the database field ids in the email like the template solution or? THANKS On 12/6/07, FRANK, GORDON CTR DISA JSSC [EMAIL PROTECTED] wrote: Classification: UNCLASSIFIED Caveats: NONE You can also do this through a Filter. Follow

Re: Synch Search Database, UNIX (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Chris, I haven't had trouble with forms. I've had trouble with Active Links. Usually I break Als into two halves (A-H and I-Z). The reason I don't do right down the middle is because the H (i.e. HPD:HelpDesk) has a large quantity of Active Links. I

Re: Synch Search Database, UNIX (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE However, you can run it as a Run Process under an Escalation. Escalations are sometimes utilized like CRON jobs. Just set the time and it will start like a CRON job. Gordon M. Frank DISA\Version FNS -Original Message- From: Action Request

Re: Remedy ARS integration with Yahoo (Y!ET)? (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE A thought is: See if this tool has a Web Services interface (SOAP/WSDL). ARS Web Services could then be used. You'd have to set up the from/to but that's the easy part. The Samples database has a good example of Web Services. Gordon M. Frank

Re: Disabling all fileds in a form (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Hello, A little used feature of this discussion is what Rick Cook said earlier: you can have 25 actions on the same AL Yes each Active Link can have 25 actions. If you use the same Run If criteria and make several Active links (with the same

Re: Export Form Data to Excel on Button Action (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE You could save a field which always has .xls in it and append it to the name Sort of like below $PATH$ + $filename$ + $excel extension$ C:\test\ myfilename.xls Becomes C:\test\myfilename.xls Just a thought Gordon M. Frank DISA\Version FNS

Re: Export Form Data to Excel on Button Action (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE This can be done in the following way: 1. Create a DDE.ini file in your Home directory 2. Copy the following into the DDE.ini text file [excelrecord] Path=c:\excel\excel.exe Application=excel Topic=system Format=TAB

Re: Using ITSM 6 for things other than ITSM (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE ITSM is very generic at it's core. I've seen it used for many things such as: 1. Office Move, adds, changes 2. Security/Badge approval 3. HR Inprocess/Outprocess 4. Property passes 5. Book ordering 6. Motor pool 7. Car Repair 8. etc., etc. ITIL is

Re: Crystal Report ARERR 1904 - Error while generating a Crystal Report (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Make sure you have ODBC Use Underscores is checked under options for these users. Crystal requires the underscores substituted for spaces. Gordon M. Frank DISA\Version FNS -Original Message- From: Action Request System discussion

Re: Is a Case function possible in Remedy? (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE If you are trying to do something like: If MONTH($TIMESTAMP$) = 1, etc. then use the EXTERNAL Run If to feed one Active Link or Filter with a variable. The EXTERNAL would be EXTERNAL($Month Number$...) and the If action could read from a Form with

Re: Looking for a password generator (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE The Run Process/ $Process$ command is Application-Generate-GUID It generates the now famous BMC/Remedy GUID Gordon M. Frank DISA\Version FNS -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]

Re: Push Field not happening (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE This is a very simple thing to check. Is the list order different on the two servers for what I think is a selection field. If this is a selection field, the search is on the zero based value rather than the actual words. If the order is reversed, then

Re: OT-Support Question - Whine - Rant - Ignore me! (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Answer: Competitive edge is what the USA is all about. However, there are many remote areas in the USA which could use a shot in the arm with a Help Desk office. I come from a rural background and many rural areas could supply help desk personnel for

Re: Real Fields and AR System reports (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE One way to do this is to change the field (or push data) to a Decimal Number field. I believe this is defaulted to a precision of 2 and rounds like an old Packed Decimal field. Real Numbers will always carry more precision because of their nature. In

Re: Real Fields and AR System reports (UNCLASSIFIED)

Subject: Re: Real Fields and AR System reports (UNCLASSIFIED) Thanks Gordon! Maybe I should have used the Decimal type for my fields to begin with! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA

Re: OT-Support Question - Whine - Rant - Ignore me! (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE I can't believe that other countries are only making $10/day with no benefits. The Help Desk reps in India are very skilled and very good and I'm sure they are compensated pretty well. I could be wrong, but what happens when this source realizes they

Re: Starting a new ID (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Hello Bola, Another way to do this if you are restarting a form is the following: NOTE: Always try this on a copy of the form first. In other words, TEST it first!!! 1. Make sure you have a good backup of the system (should be a normal thing which

Re: Changing Request ID Prefix in Incident (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE The only issue I see it that it may break out-of-the-box. I've never researched it, but there may be workflow oriented toward the first three characters of the Request ID. Even so, when ITSM 8.x or any future releases come out you may have to add this

Re: Changing Request ID Prefix in Incident (UNCLASSIFIED)

(UNCLASSIFIED) Well that's really what I'm asking. Does changing the three letter prefix break ITSM? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Monday, November 05, 2007 11:39 AM To: arslist

Re: Changing Request ID Prefix in Incident (UNCLASSIFIED)

list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Monday, November 05, 2007 1:21 PM To: arslist@ARSLIST.ORG Subject: Re: Changing Request ID Prefix in Incident (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE A quick scan of a 7.1 .def file