Setup an inbox rule in your mail client or mail server to delete
messages that contain those phrases you want to ignore. That way they
won't be there when the email engine polls.
Chad Hall | Software Developer
Acxiom Information Systems
501-342-2650 office | 501-472-1379 cell | 501-3
Use RRR|LicenseMonitor to see how many you need. Its not free, but it
easily pays for itself and then some. If you're considering buying more
licenses its well worth it to let RRR analyze your user usage to see
what mix of fixed/floating you really need. Who knows, maybe you have
seldom-used fixed
Is this just an AR Server upgrade? Or is ITSM involved? Do they also use
DSO, Approval Server, Flashboards, FTS, etc?
There's a big difference between upgrading ARS and upgrading all the
other apps and components along with it.
Chad Hall
(501) 342-2650
Here's what's worked well for us the last few years:
Load Balanced (Big IP) Mid Tier servers (Windows/Apache/Tomcat)
Load Balanced AR Server (Windows) in a Server Group configuration
Clustered Database servers (Windows active/passive cluster)
RAID 10 SAN for database files
This works really well.
Conny is right. Check the disk I/O stats on your DB server while you run the
diary search. Then compare that to what Performance Monitor recommends you stay
under. There are some very useful stats that PerfMon doesn't have, but you can
derive those from other stats. But just start with basics li
We use a load balancer and we have remote clients. We don't have to map their
remote IP in our ar.cfg file. But we do need the following:
Map-IP-Address:
Map-IP-Address:
Alert-Ignore-Actual-Client-IP: T
I think the second Map-IP-Address line is needed so the users can receive
alert
I haven't done HTML emails, so I can't speak to that. But you could add
workflow to suppress emails for all but a select few email addresses.
Then you could turn your Email Engine on and let it send emails to one
of those email addresses.
We do this in our dev and test environments. We have custom
ode in our ar.conf i'll also add the Copy-Cache-Logging command
in there as well.
By setting this value to 0, would workflow changes essentially behave
same then?
On Thu, Oct 23, 2008 at 12:13 PM, Hall Chad - chahal
<[EMAIL PROTECTED]> wrote:
**
Do you have development cache mo
Do you have development cache mode enabled? If so, it handles caching
differently. With this enabled it will block all users until the change
is complete. Its ideal for development environments because the changes
happen faster. With this disabled, it creates a copy of the cache and
only replaces i
You should be able to correct it in your database by modifying the
correct row in the field_char table. If all you did was change the field
length, then the only change in the data dictionary (that I know of)
would be the maxLength column in the field_char row for that
schemaid/fielded. Just change
Carey,
That's a good point about the imports not being logged very well. But it
doesn't log that actual workflow changes very well either. It points you
in a direction to look, but you still have to do more legwork.
You mentioned the API calls that can find objects based on a timestamp.
That's a g
Enable Server Events logging for all the different types of objects
before your upgrade and then do a report on the Server Events form after
your upgrade. You won't get low-level details of what changed, but it
will tell you what kind of change it was at a high level. You'll need to
refer to the "C
BMC used to use Borland SilkTest as of a couple years ago for their
internal regression testing. I'm not sure if they still do. Apparently
it's a pretty robust test suite, but I've never used it. I'm also not
sure if it handles load testing or just functional testing.
Chad Hall
(501) 342-2650
Why not use a Restricted Read license? It can then login from multiple
IPs, and since you don't need to update anything it should work fine.
Chad Hall
(501) 342-2650
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
We use the special 'Search Criteria' field (ID 1005). I put that
display-only field on forms I want to lock down searches on. Then I
setup an active link, firing On Search, that throws an error if 'Search
Criteria' = $NULL$ and a select set of other fields are also null. I
handpick the other fields
Turn on alert logging in your AR Server and then login to Remedy Alert.
Wait a few seconds and then attempt to generate an alert. The log should
reveal what's going on.
Chad Hall
(501) 342-2650
From: Action Request System discussion list(ARSList)
[mailto:[EM
I've had this problem every few days since upgrading from 6.3 to 7.0.1
patch 5. It occurs when the Email Engine loses its connection to AR
Server, a risk that is higher in my environment because I have a
separate standalone Email Engine server. Once this happens all new
outgoing emails get this err
There's an issue with the 7.0.1 email engine where if it loses its
connection to AR Server (ARERR 90) it will throw NullPointerException
java errors and never reconnect until you cycle the service. Also, every
outgoing email processed after the initial NullPointerException error
will have its Send
What kind of disk subsystem is your database on? Faster the better. But
also make sure your transaction log is on a completely separate set of
physical disks than your data file. That way they won't contend for the
same resources. If possible, keep the paging file and the OS on their
own dedicated
We get this same error sporadically and cycling the Email Engine service
always clears it up. We're on 7.0.1 patch 5, but had the same problem on
6.3. It's frustrating, I know. BMC has never figured out what the cause
is. So we only use MAPI for incoming mail. We use SMTP for outgoing
because it's
When you say the table doesn't refresh, does it still display "Click to
refresh" within the table field? Or is it just an empty table? If it
doesn't have that wording and its just empty, then it refreshed but
didn't find any matches. In which case you should check your
qualification. Since you say
Make sure your table field has the Refresh On Entry Change option
selected. That will cause it to refresh as soon as you display the
entry, and you won't need an active link to force the refresh.
Chad Hall
(501) 342-2650
-Original Message-
From: Action Request System discussion list(AR
You really only have one sample on Server A without NextID blocks, so
perhaps a few more samples there would show its really the same as when
you used NextID blocks on that server. Which would indicate you weren't
bumping the bottleneck that this alleviates. I suspect something is
different on Serv
I don't think you'll see the true benefit until you test it with several
threads submitting records at the same time. That's when the contention
on the arschema table will become a bottleneck. And as fast as that SQL
call is, you may need LOTS of threads very quickly submitting LOTS of
records.
If you want to stop all transactions to a particular target server then
do something that will cause a recoverable error in DSO. A connection
error usually has that effect. It will keep retrying the transaction
until it reaches the limit defined by the mapping (which is probably
infinite).
The tr
Yes it is possible to configure an email engine to only process specific
mailboxes. But more likely configuring your email engine to use a
private queue, and then configuring that queue to have a Max Thread
setting as high as the total number of mailboxes, will achieve what you
want. That will put
Not sure what's causing the crash, but it doesn't seem to be a licensed
server. I've had lots of problems on my test 7.0.1 servers where
changing the ar.cfg will cause it to think its unlicensed. I have to
keep deleting the multilicense file and restarting AR Server to resolve
it. Its happened a lo
Use aradmin.exe from the command line to perform definition backups in a
Windows scheduled task. For example:
"c:\program files\ar system\admin\aradmin.exe" -x server_name -u
user_name -p password -o error_log_file.log -e definition_file.def
Chad Hall
(501) 342-2650
_
server?
Thanks,
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk: 813-348-2556
Cell: 973-652-6723
FAX: 813-348-2565
sf49fanv AIM IM
RogerNall Yahoo IM
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf O
One easy thing to do is simply lower your polling interval to every 1
minute. There are also all sorts of things you can do to tune the Email
Engine. Here are some fairly recent posts with some info on that:
http://listserv.rbugs.com/cgi-bin/wa.exe?A2=ind0711&L=arslist&P=R75905&I
=-3&X=5AA7E005
Use the virtual name or IP setup on the load balancer. Note that the
load balancer itself will have its own name and IP, that's not the one
you want to use. Be sure you're using the virtual name/IP that will get
routed onto the actual AR Servers. Configure your load balancer to poll
each AR Server
We've had reporting problems in Remedy User 7.0.1. All of our reports
use either Local or Reporting Form. Unless the server name is entered in
the User DSN we get:
"An error occurred while generating the Crystal report: 0x80047e48 -
Logon failed. (ARERR 1904)"
It doesn't matter whether the
t System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On Thu, Feb 28, 2008 at 12:07 PM, Hall Chad - chahal
<[EMAIL PROTECTED]> wrote:
> **
>
>
>
> Is there any sort of plug-in that can parse an XML string? I need to
call a
teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On Fri, Feb 29, 2008 at 2:04 PM, Hall Chad - chahal
<[EMAIL PROTECTED]> wrote:
> I thought I would try both the original Filter Scripting Plugin as
well
> as the Java Scripting Plugin. I installed the Filter
ols
Fast, Accurate, Cheap Pick two.
On Thu, Feb 28, 2008 at 12:07 PM, Hall Chad - chahal
<[EMAIL PROTECTED]> wrote:
> **
>
>
>
> Is there any sort of plug-in that can parse an XML string? I need to
call a
> web service that returns either an array of objects or an XML
Try logging in with a local administrator account. Not a domain account
that is in the local Administrators group, but a locally-created account
that is in the local Administrators group. I've seen this work
sometimes.
Chad Hall
(501) 342-2650
-Original Message-
From: Action Request Sy
Is there any sort of plug-in that can parse an XML string? I need to
call a web service that returns either an array of objects or an XML
string with the data from the objects. Remedy can't consume a web
service that returns arrays, so my only option is to retrieve the XML
string. But now I'm looki
On SQL 2000 it never seems to adjust the free space amounts properly
until I do a DBCC UPDATEUSAGE. And it never reclaims very much free
space until I do a DBCC SHRINKDATABASE. But I would recommend a DBCC
DBREINDEX before that to make sure the structure of the table is
optimized. I think that will
I don't recall the Email Engine ever being referenced in armonitor.cfg.
It's always been a separate service with the only dependency being
defined in the registry to make the Email Engine service depend on the
AR Server service. But in my last fresh 7.0.1 install even that
dependency didn't exist.
he
CC field? Perhaps this is only a CC field problem...
//SIGNED//
Craig Carter
Software Engineer, RSP
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal
Sent: Tuesday, February 19, 2008 1:44
I just tested this on 7.0.1 patch 5 and it worked for me. Although I did
it by manually editing the 'TO' on an existing AR System Email Messages
entry and resetting 'Send Message' = "Yes".
And I'm using SMTP instead of Exchange.
Chad Hall
(501) 342-2650
$SERVERTIMESTAMP$ didn't work for us when we first tried it on 6.3 back
in 2006. It used the client's timestamp every time. I logged an incident
on it and they opened SW00251639 for it. I never heard if it was ever
fixed in any 6.3 patch or in 7.x. I haven't tried it since.
I'd be curious if someo
I'm still on 6.3 but I did some testing a while back on 7.0.1 (I believe
it was patch 3), with most of the settings described below. I queued
1000 emails at a time and sent them out with various settings to measure
throughput. Here are the summary points:
1. Emails without .ARTASK attachments send
Misi,
Please pass along any info you can on the versions you used, what type
of injections were made to the SELECT statements, and how to reproduce
the issue. I need to make sure this doesn't cause problems before I
upgrade our prod system to 7.0.1 patch 5.
Thanks,
Chad Hall
(501) 342-2650
--
We've used Log Shipping for almost 5 years now for our DR server. It
works very well, but it has its quirks and it takes us at least 20
minutes to perform a failover. Also, if it gets out of synch on a big
database plan on spending an entire day or more getting it synched back
up. If you want I hav
If BMC wants you to remove it, how else can you do things such as
checking the advanced search criteria when users execute a search? We
have workflow that requires users to use the advanced bar when they do a
search unless they specified something in our indexed field in the QBE
portion. It encoura
SQL Server will have some tools to help you find those bottlenecks. 2005
is supposed to have a lot of new features, but I haven't used it. You
can also use Performance Monitor and look at disk activity. I believe
the counters come with an explanation of each metric and what acceptable
values are. I
OTECTED] On Behalf Of Hall Chad - chahal
Sent: Tuesday, January 15, 2008 7:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server Configuration Recommendations
We've ran over 600 concurrent users on a 2x1.4 GHz with 1 GB of
memory
wi
We've ran over 600 concurrent users on a 2x1.4 GHz with 1 GB of memory
without any issues. And that's a system with millions of tickets and
over 50,000 emails sent each day on only 20 fast, 20 list, plus some
private threads. We have two of these so one doesn't normally carry that
load, but it has
If you don't care about formatting, create 6 filters (one for each
question) to add the negative responses (and their questions) to a
single character field. Then include that character field in your
notification.
If you need the questions formatted for HTML or something, I don't know.
I'm sure
t: Re: Disabling Approval Server & Assignment Engine
** No, though I am not sure if the upgrade installer will remove the
armonitor entry. You will notice a new plugin entry in ar.conf for
arapprove.dll/so, and this is all you need.
Axton
On Jan 11, 2008 12:01 PM, Hall Chad - chahal <[EMA
You can disable Approval Server in armonitor.cfg like this:
#"C:\Program Files\AR System\serverap.exe" -s YOURSERVER -i
"C:\Program Files\AR System" -m
Or you can keep it suspended in ar.cfg like this:
Approval-Server-Suspended: T
Chad Hall
(501) 342-2650
__
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, January 11, 2008 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Disabling Approval Server & Assignment Engine
** Approval is no longer a separate process starting with 7. It is now
a plugin.
Axton Grams
On Jan 11, 2008 10:37 AM,
I've also seen this when you specify an RPC number on your target server
connection settings that isn't configured on that target server. But
usually it was when our target server was unreachable (network issue) or
hung up.
Chad Hall
(501) 342-2650
-Original Message-
From: Action Reque
We've always done the manual change to the ar.cfg of other server group
members. If I recall, it doesn't do it automatically. But our process
now is to just change it in the Admin tool on one server, manually edit
the ar.cfg on the others, then cycle all of them.
Chad Hall
(501) 342-2650
__
You should go with 2 load balanced AR Servers in a server group with a
separate standalone database server. Generally AR Server is going to be
your bottleneck. A single database server should be able to easily
handle the load of multiple AR Servers. Just be sure to configure your
AR Servers for pea
I haven't tried it with 7.x versions, but older versions of Migrator
were very CPU intensive to the machine running Migrator. So trying to do
a migration with a Migrator client that is on the server you are
migrating to or from was painstakingly slow. Which obviously affected
users of that system d
We just started getting the same error today. I wish I had a fix,
although only one user has reported it so far.
ARS 6.3 patch 20
Mid Tier 7.0.1 patch 3
Apache/Tomcat
Chad Hall
(501) 342-2650
From: Action Request System discussion list(ARSList)
[mailto
11/18/2007 works for me. Check for the following line in your
emaildaemon.properties file:
com.remedy.arsys.emaildaemon.ARDATE=
This setting lets you specify the date and time format used by the
email engine for parsing date and time strings. M dd,
HH:mm:ss z is equivalent to Sep
I know there's a bug in the 6.3 Email Engine when using a MAPI mailbox
in which it pulls in a display name for the 'Reply To' field, but only
if the Reply To address is different than the From address. I've never
seen it pull in a display name for the 'From' or 'To' fields. And I
don't have a fix f
Check your stderr.log file or the AR System Email Error Logs form for
errors. It's bound to be getting some kind of error.
Also check your AR System Email Mailbox Configuration entry for your
"Incoming" mailbox and confirm that 'Email Action' is set to "Parse"
Chad Hall
(501) 342-2650
__
Have you checked your escalation log, filter log, SQL log, arerror log,
etc? One of those should give you some clues about what is going on.
Chad Hall
(501) 342-2650
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sarah Lak
Looks like something crashed your server when it made the query. Check
your arerror.log and arthread.log and see if you find more details on
that.
Chad Hall
(501) 342-2650
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Beha
Hopefully a simple question for those that use Flashboards. I know that
Flashboards requires a server license if you want to view more than 5
flashboards, but does it still require Flashboards User licenses as
well? If so, do you have to have a Flashboards User license to view the
5 free flashboard
November 05, 2007 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier in Load Balancing
**
Chad,
We worked for 6 months to get the F5 to work with 7.0 mid-tier and gave
up since our load was not to large.We are using IIS
All I can say is good luck.
Howard
On 11/5/07, Hall C
good luck.
Howard
On 11/5/07, Hall Chad - chahal <[EMAIL PROTECTED]> wrote:
We've used an F5 BigIP load balancer for two IIS servers for over 4
years without problems. They are currently running Mid Tier 6.3 patch 20
on IIS/ServletExec and are about to be rebuilt for Apache/Tom
We've used an F5 BigIP load balancer for two IIS servers for over 4
years without problems. They are currently running Mid Tier 6.3 patch 20
on IIS/ServletExec and are about to be rebuilt for Apache/Tomcat. But
all the load balancing is done through the BigIP, not through IIS. We
have a 60 minute t
Are the ITSM applications localized for any non-English languages out of
the box? We have all custom apps so I've never seen ITSM. My management
wants to know if the ITSM suite comes with localized views, field
labels, messages, etc. If so, what languages does it have localized? And
does is also lo
I'm curious about the part where you said the "escalation queue gets
held up and brings down the server".
Are you saying your entire AR Server gets hung during or after a failed
web service call?
I've seen this before on my dev and test servers, but never in
production. It seemed to happen ran
I like Misi's suggestion better. I've never really used GetEntry
filters. I always thought it would cause too much overhead given the
amount of queries ran, but if you use a display-only field it won't
incur any additional database cost so it should be pretty harmless. And
it will be much more effi
I think you'll have to first use a Set Field to pull in the database
value of your diary field to a display-only character field. Then use
'displayonly_field' != $NULL$ in your active link's Run If. Otherwise
the active link will only look at the current updates to your diary
field on the screen.
Are there any references to your old server name in your new server's
ar.cfg file? Perhaps the Server-Name or IP-Name tags? That's the first
place I'd look.
Chad Hall
(501) 342-2650
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Beh
Jarl,
A bit off topic but...
Out of curiosity, where did you get arwklga 2.15? I got 2.12 from someone at
support last year. The last time I tried to download it from the BMCDN it was
2.11. Are there any new features in 2.15?
Thanks,
Chad Hall
(501) 342-2650
-Original Message-
From:
Has anyone used the free rrrFlash product from RRR? I downloaded the
sample a while back and it looks pretty good for something free that
requires no install. It would take quite a bit of workflow though. I'm
wondering if anyone has implemented their own custom flashboards like
his sample. Also won
(ARERROR 1)". It appears a
past developer created this filter to stop the Distributed Server user
from running filters.
Now I a trying to figure out how\why this filter is firing with the
above mentioned qualification. This is all happening on the primary
server where the DSO action or
The error is happening when DSO tries to update the 'Transfer Status'
field on the source entry. You must have a filter triggering a custom
error message (1) on Modify. The error number may make this one hard
to find, but once you find it you'll need to add $USER$ != "Distributed
Server" to its
I'm getting off subject a bit so I'm branching onto a new thread...
I got tired of upgrades breaking our customizations so I wrote a bunch
of SQL scripts that can compare two databases (presumably one upgraded,
one not) to see what's different. These include:
forms
form permissions
views
indexes
On the Status field on the User form, are the enum values set to 10 and
20? If not, it sounds like whoever wrote the new filter expected the
Status field to use custom ID enumeration but the form never got
modified for it.
I hope the upgrade doesn't change the enum values on that form unless it
a
o IM
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal
Sent: Friday, September 28, 2007 8:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Alternatives to DSO for Data Transfer
What backend database are you running?
What backend database are you running? And what version of ARS?
I've been told that either 7.0.1 or 7.1 (can't remember which) will support
transactional replication. So for example you could setup SQL Server
replication on the tables you want to keep in sync. I plan to do this for our
separat
We've used the FormFields app from David Sanders for several years. You
can find it at http://www.users.globalnet.co.uk/~sandersd/utilities.htm.
It lists all forms, their fields, some field properties, and basic data
type info. You can also search all forms for a particular field by
either field na
We used to do that, but we never could send it From the server's address
using OLE. Eventually annoying Outlook security popups made the whole
thing hard to use. So we reworked it by giving the user a Remedy form
where they define the To, Subject, and Body and then hit a Send button.
This form then
ional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
> On 9/19/07, Jarl Grøneng <[EMAIL PROTECTED]> wrote:
> > **
> > If you set up a private queue for mid-tier to increa
ve got the chance to
optimize, and I want to take full advantage of that.
Thanks,
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard
Bach
"Hall Chad - chahal" <[EMAIL PROTECTED]>
Sent by: "Action Request
this condition
prevails..
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Hall Chad - chahal
Sent: Tuesday, September 18, 2007 9:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: U
I'm not familiar with a white paper on this, but you should just be able
to setup a new private queue in Remedy Administrator, specifying an
appropriate Max Threads. Then in your Mid Tier config tool in the AR
Server section, specify the RPC that corresponds to the private queue.
Mid Tier should th
r the same is on incidents or not)
On 9/17/07, Hall Chad - chahal <[EMAIL PROTECTED]> wrote:
**
I've been testing 7.0.1 patch 4 so I just tried this out myself. It
worked fine and didn't cause any errors anywhere. I tried executing it
in both filters and active links,
I've been testing 7.0.1 patch 4 so I just tried this out myself. It
worked fine and didn't cause any errors anywhere. I tried executing it
in both filters and active links, and both worked fine. Is there some
other configuration setting that contributes to this that I may not
have?
Chad Hall
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 9/14/07, Hall Chad - chahal <[EMAIL PROTECTED]> wrote:
> **
>
> I'm hoping for help with a bug in 7.0.1 where the Exp
I'm hoping for help with a bug in 7.0.1 where the Expand Box is now
visible on all Submitter (2), Assigned To (4), and Modified By (5)
fields. The installer changed all these fields to 254 characters so they
can hold the new longer usernames. The side effect is all these fields
that had an Expand B
What version of the .NET API are you using?
And exactly what error message are you getting back?
Chad Hall
(501) 342-2650
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Haralson Kevin - kharal
Sent: Friday, Au
While SQL Server 2005 can do online index rebuilds, it requires that all
TEXT columns be replaced with VARCHAR(MAX) columns. So all of your diary
and unlimited character fields will have to be converted at the database
level. BMC can't tell us if this will cause any problems or not in
Remedy. My gu
Actually, though undocumented, this setting works on 6.3 patch 20. We've been
using for a few months.
Chad Hall
(501) 342-2650
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Jarl Grøneng
Sent: Saturday, July 28, 2007 9:1
We've used F5 Big IPs to load balance two AR Servers and 2 Mid Tier
servers since 2003. It works great. Its configured to monitor a given
port every 15 seconds to make sure the application server is alive (port
9030 for AR Server, port 443 for Mid Tier). If at any point a server
doesn't respond it
that you draw set of rules and stick to it for both inbound and outbound
communication.
Regards,
Rakshit
On 7/14/07, Hall Chad - chahal <[EMAIL PROTECTED] > wrote:
**
Does anyone know of any standards for exchanging incidents with external
companies through a B2B integration? We
Does anyone know of any standards for exchanging incidents with external
companies through a B2B integration? We have a home-grown Java web
service integrated with our custom Remedy incident management
application. We use our own XML schema, data elements, data values, and
transactions which are ba
I wish I did. We tried using Test Partner but couldn't get any maintainable
scripts using Remedy User. Some things such as menu selection and button clicks
are just too hard to script if you need them to trigger workflow. We settled on
using Mid Tier with Test Partner and it works okay but its n
RPC refers to the RPC Program Number of a specific server queue. It is
not a TCP port of any kind. Normally you would leave this blank unless
you have defined a private queue in Remedy Administrator (Server
Information > Server Ports & Queues), in which case you would specify
the RPC number of that
There are several things you can do to speed up emails. We have tuned ours so
that it can send between 300-500 per minute. We reach those levels several
times a day. We can get 1000 per minute if server load is low and the emails do
not contain ARTask attachments. Here are a few things you can d
We've been using load balanced Mid Tier servers behind and F5 BigIP for
almost 4 years now. It works fine. We use session affinity (sticky bit)
so users go to the same Mid Tier server once they initially connect.
Chad Hall
(501) 342-2650
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