Re: ARS 7 and FTS

2007-06-17 Thread Grooms, Frederick W
ystem discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Friday, June 15, 2007 3:58 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 and FTS ** I might be working some this weekend.. I will try a couple of things to see if anything like what you are seeing.. ha

Re: ARS 7 and FTS

2007-06-15 Thread patrick zandi
ARS on > same with FTS ? > > Hope this give you some info... > > On 6/15/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > > > > > > > Anyone out there using FTS on ARS 7? If so, I have some questions > > about your experiences: > > > First off

Re: ARS 7 and FTS

2007-06-15 Thread [EMAIL PROTECTED]
cessive > though. > What kind of HW ? Multiple CPU's ? duel/quad core's ? is the DB and ARS on > same with FTS ? > > Hope this give you some info... > > On 6/15/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > > > > > > > Anyone out

Re: ARS 7 and FTS

2007-06-15 Thread patrick zandi
ore's ? is the DB and ARS on same with FTS ? Hope this give you some info... On 6/15/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: Anyone out there using FTS on ARS 7? If so, I have some questions about your experiences: First off (this is one of my development servers): ARS 7.0.1

ARS 7 and FTS

2007-06-15 Thread [EMAIL PROTECTED]
Anyone out there using FTS on ARS 7? If so, I have some questions about your experiences: First off (this is one of my development servers): ARS 7.0.1 patch 2, Windows 2003 SP1, SQL 2000 SP4, Java 1.5.0_11 So I recently purchased some FTS fixed user licenses and I've applied them to one

Re: Tomcat & ARS 7

2007-05-31 Thread Michiel Beijen
Here's Axtons answer from a couple of months back: Increase the max heap space tomcat java process can use by adding the following on the command line that starts tomcat -Xms1024m -Xmx1024m I guess Google can help you out as well:

Tomcat & ARS 7

2007-05-30 Thread Den Fong
I have just installed 7.02 and am running mid-tier on tomcat 5.1.8 Some of our applications encounter from tomcat:java.lang.OutOfMemoryErrorAnybody else run into this? Do I just need to adjust the JAVA_OPTS values?TIADen _

Re: ARS 7 installation - strange issue

2007-05-01 Thread msb *****
ST.ORG To: arslist@ARSLIST.ORG Subject: Re: ARS 7 installation - strange issue Date: Mon, 30 Apr 2007 06:45:32 +0530 Hi Murtuza, At the time of installation of AR Sever, we need to give the SQL login/password for the database to create the AR Database in SQL Server. If it is been set for w

Re: ARS 7 installation - strange issue

2007-04-30 Thread Vyom Labs - ITSM Support
Hi Murtuza, At the time of installation of AR Sever, we need to give the SQL login/password for the database to create the AR Database in SQL Server. If it is been set for windows authentication, the login password will be same as windows login & password. Or specify your SQL Server database

Re: ARS 7 installation - strange issue

2007-04-30 Thread msb *****
rslist@ARSLIST.ORG Subject: Re: ARS 7 installation - strange issue Date: Sun, 29 Apr 2007 08:09:44 -0700 My guess is that you have an existing Remedy DB user in your DB from a previous attempt at a Remedy install. Have your DBA check for that and remove it if it's there. Rick -Original Messag

Re: ARS 7 installation - strange issue

2007-04-29 Thread Rick Cook
f msb * Sent: Sunday, April 29, 2007 5:04 AM To: arslist@ARSLIST.ORG Subject: ARS 7 installation - strange issue Hello all, I am doing an installation of ARS 7.0.1 on a fresh test server with a brand new OS - Win 2003 sp1 and SQL server 2000 SP4. But when I run the install, it tells me th

ARS 7 installation - strange issue

2007-04-29 Thread msb *****
Hello all, I am doing an installation of ARS 7.0.1 on a fresh test server with a brand new OS - Win 2003 sp1 and SQL server 2000 SP4. But when I run the install, it tells me that it detected an existing installation and whether I want to upgrade or overwrite. Does anyone know how this could be

Re: Install of ARS 7 Client

2007-04-23 Thread DILL, PATRICK A
ise Tools Team Roosevelt Commons, Floor 5 206-545-3217 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Monday, April 23, 2007 11:49 AM To: arslist@ARSLIST.ORG Subject: Install of ARS 7 Client I am doing an upgrad

Re: Install of ARS 7 Client

2007-04-23 Thread Susan Palmer
Please post all replies to the list. We will be doing basically the same thing during the month of May. Thanks, Susan On 4/23/07, Kyle Whitley <[EMAIL PROTECTED]> wrote: I am doing an upgrade from the 5.x client to the 7.x client and I was wondering what would be the pluses/minuses for not in

Install of ARS 7 Client

2007-04-23 Thread Kyle Whitley
I am doing an upgrade from the 5.x client to the 7.x client and I was wondering what would be the pluses/minuses for not installing the 7.x client in the default path and installing the 7.x client in the old path in Program Files. We are working on a silent install and want to know the best w

Re: ARS 7, Windows server capacity info please

2007-04-18 Thread strauss
desk/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anderson, Douglas W. Sent: Wednesday, April 18, 2007 11:20 AM To: arslist@ARSLIST.ORG Subject: ARS 7, Windows server capacity info please ** Hi ARSListers, We are mo

Re: ARS 7, Windows server capacity info please

2007-04-18 Thread Joe D'Souza
ARS 7, Windows server capacity info pleaseI'm not really big on Windows OS, but one recommendation I could offer is give Windows 2003 64 bit / MS-SQL 2005 64 bit a shot.. I've just heard from support that there are no known issues running ARS on this environment.. Reason this would b

ARS 7, Windows server capacity info please

2007-04-18 Thread Anderson, Douglas W.
Hi ARSListers, We are moving from all-custom applications on Solaris/Sybase/ARS 6.3 to a mix of custom applications and ITSM 7 on Windows Server/MS SQL/ARS 7.x. We need to support 200-400 concurrent users, 75-150 of whom are using the WUT and the others on mid tier. Our Windows Server team

ARS 7.x on RHEL3 or RHEL4

2007-04-11 Thread Scott Barr
Is there anyone out there running ARS 7.x on RHEL3 or 4? Have you noticed anything odd with the CPU usage of the hosts? I am seeing that Linux/ARS is putting all the threads on a single CPU and not properly dispersing the load. In my case I have 4 dual core CPU's and only 1 core o

Re: ARS 7 FTS different servers

2007-03-27 Thread patrick zandi
e post something on this subject, but cannot find.. Wasn't there some issue with ARS 7.X having the server with FTS, on one physical box, and oracle on the other physical box ? -- Patrick Zandi -- Pa

ARS 7 FTS different servers

2007-03-21 Thread patrick zandi
I know I saw someone post something on this subject, but cannot find.. Wasn't there some issue with ARS 7.X having the server with FTS, on one physical box, and oracle on the other physical box ? -- Patrick

Re: ARS 7 bug: $SCHEMA$ on menu qualification

2007-03-21 Thread Rabi Tripathi
; > Joe D'Souza > Remedy Developer / Consultant, > BearingPoint, > Virginia. > > > - Original Message > From: Rabi Tripathi <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Tuesday, March 13, 2007 6:11:54 PM > Subject: ARS 7 bug: $SCHEMA$ on menu

Re: ARS 7 bug: $SCHEMA$ on menu qualification

2007-03-14 Thread Joe DeSouza
aringPoint, Virginia. - Original Message From: Rabi Tripathi <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, March 13, 2007 6:11:54 PM Subject: ARS 7 bug: $SCHEMA$ on menu qualification I just figured out that if you have $SCHEMA$ keyword on any menu's qualifica

Re: ARS 7 bug: $SCHEMA$ on menu qualification

2007-03-13 Thread Rabi Tripathi
Confusing typo in previous post...pls ignore it and read this one. --- I just figured out that if you have $SCHEMA$ keyword on any menu's qualification, it behaves very differently in ARS 7 (vs ARS 5, and perhaps ARS 6.x as well). In older versions, $SCHEMA$ always expand

ARS 7 bug: $SCHEMA$ on menu qualification

2007-03-13 Thread Rabi Tripathi
I just figured out that if you have $SCHEMA$ keyword on any menu's qualification, it behaves very differently in ARS 7 (vs ARS 5, and perhaps ARS 6.x as well). In older versions, $SCHEMA$ always expanded to the name of the form where it is attached. In 7.x it gets two different v

Re: ARS 7.x Admin Part 3 - any interest in Houston, TX class

2007-02-20 Thread Lucero, Michelle - IST contractor
al Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Rom Sent: Thursday, February 15, 2007 5:21 PM To: arslist@ARSLIST.ORG Subject: ARS 7.x Admin Part 3 - any interest in Houston, TX class Are any of you interested in attending AR

ARS 7.x Admin Part 3 - any interest in Houston, TX class

2007-02-20 Thread Chris Rom
Are any of you interested in attending AR System 7.x: Administering - Part 3 in Houston, TX in March or April ? I am trying to see if there would be enough interest to try to schedule a class. Right now BMC only offers these in MD and CA. Rgds, Chris Rom Schlumberger _

Re: ARS 7.x - ARSSOInfo.dll

2007-02-16 Thread Heider, Stephen
der, Stephen Sent: Thursday, February 15, 2007 1:25 PM To: arslist@ARSLIST.ORG Subject: ARS 7.x - ARSSOInfo.dll According to http://www.bmc.com/userworld/vancouver/assets/sessions/ARSI-104_Cool_Sol utions_for_LDAP.pdf and http://documents.bmc.com/supportu/documents/57/12/65712/65712.

ARS 7.x - ARSSOInfo.dll

2007-02-15 Thread Heider, Stephen
According to http://www.bmc.com/userworld/vancouver/assets/sessions/ARSI-104_Cool_Sol utions_for_LDAP.pdf and http://documents.bmc.com/supportu/documents/57/12/65712/65712.pdf, ARSSOInfo.dll can be used to auto-login to the Windows User Tool using AREA. Has anyone got this to work? Do you ne

Re: Oracle case insensitivity features and ARS 7

2007-02-12 Thread danaceau, Christopher M
IL PROTECTED] On Behalf Of Albert Bihler Sent: Friday, February 09, 2007 11:10 AM To: arslist@ARSLIST.ORG Subject: Oracle case insensitivity features and ARS 7 Hi list, we are currently migrating a ARS application from Sybase to Oracle 10gR2. A big problem is that Oracle by default is case sensiti

Oracle case insensitivity features and ARS 7

2007-02-09 Thread Albert Bihler
Hi list, we are currently migrating a ARS application from Sybase to Oracle 10gR2. A big problem is that Oracle by default is case sensitive and users are used to execute searches without caring about the case. We applied KM-00012018 without great success. We also played around with the

RESOLVED: ARS 7, Windows 2003 (64bit), Oracle 10g

2007-01-31 Thread Russell Wurth
e. On 1/26/07, *Russell Wurth* <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>> wrote: ** All, I am attempting to set up a Windows Server 2003 (64 bit) with Oracle 10g and ARS 7 on the same box. I am looking for any assistance from anyone with a similar configuration. I have perf

Re: ARS 7, Windows 2003 (64bit), Oracle 10g

2007-01-27 Thread Jarl Grøneng
<mailto:[EMAIL PROTECTED]>> wrote: > > ** > > All, > > I am attempting to set up a Windows Server 2003 (64 bit) with Oracle > 10g and ARS 7 on the same box. I am looking for any assistance from > anyone with a similar configuration. I have performed insta

Re: ARS 7, Windows 2003 (64bit), Oracle 10g

2007-01-26 Thread Russell Wurth
helps some. On 1/26/07, *Russell Wurth* <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>> wrote: ** All, I am attempting to set up a Windows Server 2003 (64 bit) with Oracle 10g and ARS 7 on the same box. I am looking for any assistance from anyone wi

Re: ARS 7, Windows 2003 (64bit), Oracle 10g

2007-01-26 Thread patrick zandi
03 (64 bit) with Oracle 10g and ARS 7 on the same box. I am looking for any assistance from anyone with a similar configuration. I have performed installations on various UNIX platforms many times before, and a few Windows 32 bit ones, but never Win 64bit. The 64bit Oracle installation did not

ARS 7, Windows 2003 (64bit), Oracle 10g

2007-01-26 Thread Russell Wurth
All, I am attempting to set up a Windows Server 2003 (64 bit) with Oracle 10g and ARS 7 on the same box. I am looking for any assistance from anyone with a similar configuration. I have performed installations on various UNIX platforms many times before, and a few Windows 32 bit ones, but never

Re: Remedy Helpdesk and ARS 7

2007-01-25 Thread Dave Barber
not Remedy. It is also known as BMC(r) IT Service Support for the Midsized Business, not to be confused with BMC Remedy IT Service Management. - Kelly Deaver Director, ITSM Practice Xinify [EMAIL PROTECTED] Original Message Subject: Re: Remedy Helpdesk

Re: Remedy Helpdesk and ARS 7

2007-01-25 Thread Kelly Deaver
t folder.Bruce-Original Message- From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Brad TerhuneSent: Wednesday, January 24, 2007 7:11 AMTo: arslist@ARSLIST.ORGSubject: Remedy Helpdesk and ARS 7Is anyone running ARS 7 with Helpdesk 5.6 on Windows Serve

Re: Remedy Helpdesk and ARS 7

2007-01-24 Thread Dave Barber
January 24, 2007 7:11 AM To: arslist@ARSLIST.ORG Subject: Remedy Helpdesk and ARS 7 Is anyone running ARS 7 with Helpdesk 5.6 on Windows Server 2003? If so, does it work all right? I don't understand the Helpdesk product offering on BMC's site at this time. There is something calle

Re: Remedy Helpdesk and ARS 7

2007-01-24 Thread Bruce Scott
wasting any time on that folder. Bruce -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brad Terhune Sent: Wednesday, January 24, 2007 7:11 AM To: arslist@ARSLIST.ORG Subject: Remedy Helpdesk and ARS 7 Is anyone running ARS 7 with

Re: Remedy Helpdesk and ARS 7

2007-01-24 Thread Roger Justice
The new naming convention is Service Desk that includes Incident and Problem Management. This is the direct replacement to Helpdesk. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 24 Jan 2007 9:11 AM Subject: Remedy Helpdesk and ARS 7 Is anyone

Remedy Helpdesk and ARS 7

2007-01-24 Thread Brad Terhune
Is anyone running ARS 7 with Helpdesk 5.6 on Windows Server 2003? If so, does it work all right? I don't understand the Helpdesk product offering on BMC's site at this time. There is something called Helpdesk v. 9? But it is not available for download. There is also something

Updated ARS 7.x FAQ's

2007-01-02 Thread Gidd Calden
Listers: Thanks to Lenny you can find his latest update for ARS 7.x: http://www.buoyantsolutions.net/Download_ARS70.html * Admin70FAQ.doc * CrystalReports_WhitePaper.doc Remedy User Version Supported Version of Crystal Reports Professional 5.1.2, 6.x 9.0 5.1, 5.1.1 8.5

ARS 7 & Sybase compatibility?

2006-12-22 Thread Anderson, Douglas W.
Hi Listers, Have you any experience with ARS 7.x.x combined with either Sybase 12.5.1 or 12.5.2? We're on Solaris 9 and 10, but that's not central to my question. We're looking at potential migration paths to ARS 7. BMC/Remedy support informed me (promptly, clearly, and thoro

Re: Best Option to go with :::::::::::::For Upgrade to ARS 7 from ARS 6.3 or ARS 6.0

2006-12-13 Thread Rick Cook
tatable changes, but they are all adds - nothing existing was changed to my knowledge. CAVEAT: Make sure that the version/patch of ARS 7 has been researched for your environment - some have reported various SERIOUS problems with certain combinations. Check the KB and the list archives for

Re: Best Option to go with :::::::::::::For Upgrade to ARS 7 from ARS 6.3 or ARS 6.0

2006-12-13 Thread Kohli, Himanshu
Rick ... Do we know any dates by when Remedy people are going to come out with there process to make CMDB 2.1 work with ITSM 6.0 If I am not wrong than I remember that I did read somewhere that this Hybrid Model ( i.e. ITSM 6 , ARS 7 and CMDB 2.0 ) does work and people on arlist has exchanged

Re: Best Option to go with :::::::::::::For Upgrade to ARS 7 from ARS 6.3 or ARS 6.0

2006-12-13 Thread Rick Cook
Your first two questions have an easy answer - no real problems using ITSM 6 with ARS 7, or with upgrading ARS to v7. Making CMDB 2.1 work with ITSM 6 is still a black hole - Remedy is still working on the white paper for that, apparently. However, be advised that the white paper will probably

Best Option to go with :::::::::::::For Upgrade to ARS 7 from ARS 6.3 or ARS 6.0

2006-12-13 Thread Kohli, Himanshu
Dear All I have a situation to present and would seek your advise from your experince & knowldge of ARS 7 env Remedy Environment Details == We have two Production server's (i.e. One is Current Live Server where all our users connect & work and the othe

Re: Microsoft OS version for ARS 7

2006-12-13 Thread Bruce Scott
ft OS version for ARS 7 BMC's official position is reflected in the current compatibility matrices. Originally, Windows 2000 was not included as a supported platform within AR System 7.x. Microsoft too was going to drop support for Windows 2000 earlier this year. However, there

Re: Microsoft OS version for ARS 7

2006-12-13 Thread Easter, David
, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, December 13, 2006 7:26 AM To: arslist@ARSLIST.ORG Subject: Re: Microsoft OS version for ARS 7 ** Bruce, I have installed fully functional AR v7 Servers, wit

Re: Microsoft OS version for ARS 7

2006-12-13 Thread Rick Cook
on… Thanks, Bruce -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Wednesday, December 13, 2006 7:45 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Microsoft OS version for ARS 7 ** I currently h

Re: Microsoft OS version for ARS 7

2006-12-13 Thread Bruce Scott
hanks, Bruce _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, December 13, 2006 7:45 AM To: arslist@ARSLIST.ORG Subject: Re: Microsoft OS version for ARS 7 ** I currently have a copy of ARS 7.0 server running on Windo

Re: Microsoft OS version for ARS 7

2006-12-13 Thread Rick Cook
can't remember if it was MT or ITSM. Rick On 12/13/06, Bruce Scott <[EMAIL PROTECTED]> wrote: Hello All, After reading all of the documentation I can get my hands on, I find that there is some conflicting information regarding the base operating system for the Microsfot Windows environ

Microsoft OS version for ARS 7

2006-12-13 Thread Bruce Scott
Hello All, After reading all of the documentation I can get my hands on, I find that there is some conflicting information regarding the base operating system for the Microsfot Windows environment and ARS 7.x. Nearly everything I read states that if you are building ARS 7.x on a Microsoft

RTL Updates - ARS 7.x Comptability

2006-11-30 Thread Axton
I committed some changes that now make RTL (Remedy Template Library) compatible with ARS 7.x. http://sourceforge.net/projects/rtl/ http://rtl.sourceforge.net/doc/index.html Axton Grams ___ UNSUBSCRIBE or access ARSlist

Benefits of upgrading to ARS 7

2006-11-08 Thread Mahan, Janet L [LTD]
Title: Benefits of upgrading to ARS 7 ** We are currently using the unix server version 6.0.3 with unix clients version 4.5 (I know the unix clients are unsupported) and I have recommended upgrading to server version 7 and using the mid-tier for the client.  My management is concerned that

FTS Error with ARS 7.x

2006-11-03 Thread Mark VO
Hello, has anyone experienced or have an idea on the following error received during reindex process of Full Text Search using the hummingbird product and ARS 7.x? Working with BMC/Remedy Tech support, but they don't have a lot of experience with the new configuration of FTS and hummin

Re: ITSM 6 Licenses on ARS 7 Server

2006-10-30 Thread igor ivanov
Installed a fresh 6.03 and upgraded it to 7 ARS Server. This a new server box. As i have said it does not have an AR Server license. I can login to ITSM APPs. Submit HD Ticket with just ARS Demo License (no ITSM App Licenses). Support note is stating: If you are Upgrading your Server from v5.x

Re: ITSM 6 Licenses on ARS 7 Server

2006-10-30 Thread igor ivanov
stopped ARS, deleted multilicense, started ARS, multilicense recreated same errors... it looks like Server has to be licensed! thanks, ii ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the

Re: ITSM 6 Licenses on ARS 7 Server

2006-10-30 Thread Grooms, Frederick W
] On Behalf Of igor ivanov Sent: Monday, October 30, 2006 3:11 PM To: arslist@ARSLIST.ORG Subject: ITSM 6 Licenses on ARS 7 Server Please help, what's wrong? " Remedy Support Note: ... There is also no license file upgrade needed if you are upgrading your AR System to version 7 but not

Re: ITSM 6 Licenses on ARS 7 Server

2006-10-30 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: RE: ITSM 6 Licenses on ARS 7 Server ** Rick:   Igor stated that there is no server license, just the default 3 licenses.  If I'm incorrect, sorry.   James McKenzie L-3 GSI   From: Action Request System discussion list(ARSList) [mailto:ar

Re: ITSM 6 Licenses on ARS 7 Server

2006-10-30 Thread Tony Worthington
t; 10/30/2006 03:22 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ITSM 6 Licenses on ARS 7 Server ** I think there's a KB for this one that suggests deleting your multilicense.ar file, I think it's called. When you restart ARS, it should gene

Re: ITSM 6 Licenses on ARS 7 Server

2006-10-30 Thread Rick Cook
server with the ITSM applications.  This would cause the problem that Igor sees?    James McKenzie L-3 GSI   From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick CookSent: Monday, October 30, 2006 2:22 PMTo: arslist@ARSLIST.ORG Subject: Re: ITSM 6 Lic

Re: ITSM 6 Licenses on ARS 7 Server

2006-10-30 Thread McKenzie, James J C-E LCMC HQISEC/L3
, October 30, 2006 2:22 PMTo: arslist@ARSLIST.ORGSubject: Re: ITSM 6 Licenses on ARS 7 Server ** I think there's a KB for this one that suggests deleting your multilicense.ar file, I think it's called.  When you restart ARS, it should generate another.   Rick  On 10/30/06, igor ivan

Re: ITSM 6 Licenses on ARS 7 Server

2006-10-30 Thread Rick Cook
** I think there's a KB for this one that suggests deleting your multilicense.ar file, I think it's called.  When you restart ARS, it should generate another.   Rick  On 10/30/06, igor ivanov <[EMAIL PROTECTED]> wrote: Please help, what's wrong?" Remedy Support Note: ...There is also no license fil

ITSM 6 Licenses on ARS 7 Server

2006-10-30 Thread igor ivanov
Please help, what's wrong? " Remedy Support Note: ... There is also no license file upgrade needed if you are upgrading your AR System to version 7 but not upgrading your ITSM application. You only need to upgrade your file if you are upgrading your ITSM application to version 7, or if you are u

ARS 7.x & Solaris 10 Containers

2006-10-30 Thread Chris Rom
Is anyone out there running ARS 7.x within Solaris 10 containers ? ARS 7.0.1 supposedly supports this now. http://www.sun.com/software/solaris/utilization.jsp Have you been able to consolidate multiple servers (app, DB and Mid-Tier) into one and what was your experience ? Any feedback would

ARS 7 Tree View - Chunking or Similar

2006-09-28 Thread Heider, Stephen
List, I created a test form that has Office, Person, and Computer Name. I imported 4000 records (computers). All fields are indexed. On a DO form I added a Tree View pointing to this test form containing computers. When I refresh the table field and collapse all leaves (via a button) it takes

Re: New ARS 7 feature?

2006-09-27 Thread Thad Esser
@ARSLIST.ORG cc Subject Re: New ARS 7 feature? ** Those have been around for a while From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cook Sent: Wednesday, September 27, 2006 4:16 PM To: arslist@ARSLIST.ORG Subject: New ARS 7 featur

Re: New ARS 7 feature?

2006-09-27 Thread Muhlethaler, Laurie - GPM
** Those have been around for a while From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cookSent: Wednesday, September 27, 2006 4:16 PMTo: arslist@ARSLIST.ORGSubject: New ARS 7 feature? ** I was building some forms up, and accidentally

New ARS 7 feature?

2006-09-27 Thread Rick cook
** I was building some forms up, and accidentally right-clicked on the scroll bar of the form.  An interesting context menu appeared, that gave options like Left Edge, Right Edge, Top, Bottom, etc.  I don't recall seeing that one anywhere before - is that new for ARS 7, or did I just

Re: ARS 7.x on SQL2000 ?

2006-09-21 Thread Rick cook
AM To: arslist@ARSLIST.ORG Subject: ARS 7.x on SQL2000 ? Hi, I was just wondering if anyone is running ARS 7.x on SQL2000 and if there are any known issues in doing so. Thanks! Carol ___ UNSUBSCRIBE or access ARSlist

ARS 7.x on SQL2000 ?

2006-09-21 Thread Carol Carnevali
Hi, I was just wondering if anyone is running ARS 7.x on SQL2000 and if there are any known issues in doing so. Thanks! Carol ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: ARS 7 - Patch 2 Sever Patch?

2006-09-21 Thread Heider, Stephen
, September 21, 2006 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? I just found an issue with the Mid-Tier Patch 2 installer: After getting an error code of -6002 when trying to start the installation, I did an extraction of the install file (thinking it may have been a

Re: ARS 7 - Patch 2 Sever Patch?

2006-09-21 Thread Mike Parker
I just found an issue with the Mid-Tier Patch 2 installer: After getting an error code of -6002 when trying to start the installation, I did an extraction of the install file (thinking it may have been a permissions thing), and found that there is no setup.exe in the installer. __

Re: ARS 7 - Patch 2 Sever Patch?

2006-09-21 Thread igor ivanov
... BMC to put the files out, ARSLIST do a test (or several), then ARSLIST announce the patch is available... :) ii ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: ARS 7 - Patch 2 Sever Patch?

2006-09-20 Thread Curtis Gallant
' web application. Hope that helps. Cheers, Curtis Gallant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath Sent: Wednesday, September 20, 2006 2:47 PM To: arslist@ARSLIST.ORG Subject: Re: ARS

Re: ARS 7 - Patch 2 Sever Patch?

2006-09-20 Thread Mohan Panchangmath
on list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of > Bryan.Waters > Sent: Wednesday, September 20, 2006 1:14 PM > To: arslist@ARSLIST.ORG > Subject: Re: ARS 7 - Patch 2 Sever Patch? > > Good Afternoon, > > The readme files are now available for ARS v7 Patch >

Re: ARS 7 - Patch 2 Sever Patch?

2006-09-20 Thread Curtis Gallant
-Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bryan.Waters Sent: Wednesday, September 20, 2006 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Good Afternoon, The readme files are now available for ARS v7

Re: ARS 7 - Patch 2 Sever Patch?

2006-09-20 Thread Grooms, Frederick W
Sent: Wednesday, September 20, 2006 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Fred, My definition of "general release" is simply this: When they put a file out there that we can generally access then it is released. An "official announcement"

Re: ARS 7 - Patch 2 Sever Patch?

2006-09-20 Thread Carey Matthew Black
Fred, My definition of "general release" is simply this: When they put a file out there that we can generally access then it is released. An "official announcement" might be done after that point, but all testing should be concluded long before I can get my fast clicking, patch hungry, little ha

Re: ARS 7 - Patch 2 Sever Patch?

2006-09-20 Thread Bryan.Waters
, September 20, 2006 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? No Mike, I see the same thing. There are also no README files, which is abnormal. It's almost like part of the patch didn't get published yet. I'm waiting to see if it gets cleaned up toda

Re: ARS 7 - Patch 2 Sever Patch?

2006-09-20 Thread Mike Parker
DOH! I guess that explains why the installer I downloaded didnt work... =) From: Carey Matthew Black <[EMAIL PROTECTED]> Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Date: Wed, 20 Sep 2006 12:11:40 -0400 Uh.. some of the Server inst

Re: ARS 7 - Patch 2 Sever Patch?

2006-09-20 Thread Rick cook
Black Sent: Wednesday, September 20, 2006 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Uh.. some of the Server installers are out there: Windows, AIX and HPUX But the other installers? Oh look.. the bite count on the HPUX file keeps growing! I guess they are uplo

Re: ARS 7 - Patch 2 Sever Patch?

2006-09-20 Thread Grooms, Frederick W
ssion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker Sent: Wednesday, September 20, 2006 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Well, the Server p2 installer is out there now, but the Migrator patch link is still broken... >From: Rick cook

Re: ARS 7 - Patch 2 Sever Patch?

2006-09-20 Thread Carey Matthew Black
ilto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath >Sent: Wednesday, September 20, 2006 8:32 AM >To: arslist@ARSLIST.ORG >Subject: Re: ARS 7 - Patch 2 Sever Patch? > >Hello, >Similarly there is a patch 003 published for Migrator 7.0 but if I try to >download it from the support

Re: ARS 7 - Patch 2 Sever Patch?

2006-09-20 Thread Mike Parker
Well, the Server p2 installer is out there now, but the Migrator patch link is still broken... From: Rick cook <[EMAIL PROTECTED]> Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Date: Wed, 20 Sep 2006 08:59:07 -0700 Yup - I noticed th

Re: ARS 7 - Patch 2 Sever Patch?

2006-09-20 Thread Rick cook
: Re: ARS 7 - Patch 2 Sever Patch? Hello, Similarly there is a patch 003 published for Migrator 7.0 but if I try to download it from the support site, it only shows a invalid page error eventhough the patch was released on 9/13. I've still not contacted the Support. Has anybody else experienc

Re: ARS 7 - Patch 2 Sever Patch?

2006-09-20 Thread Mohan Panchangmath
ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Mike > Parker > Sent: Wednesday, September 20, 2006 8:13 AM > To: arslist@ARSLIST.ORG > Subject: Re: ARS 7 - Patch 2 Sever Patch? > > Hi Matt: > > Now that you mention it, you're right, the readmes > arent

Re: ARS 7 - Patch 2 Sever Patch?

2006-09-20 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: RE: ARS 7 - Patch 2 Sever Patch? ** All: This is not the first time that someone has 'found' a Patch and there were no files to download.  It may be possible that the patch was 'announced' and then withdrawn or that the files were not posted at the time of the an

Re: ARS 7 - Patch 2 Sever Patch?

2006-09-20 Thread Mike Parker
Hi Matt: Now that you mention it, you're right, the readmes arent there either. Very strange. From: Matt Reinfeldt <[EMAIL PROTECTED]> Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Date: Wed, 20 Sep 2006 10:08:43 -0500 No Mike

Re: ARS 7 - Patch 2 Sever Patch?

2006-09-20 Thread Mike Gould
** Mike,   I've submitted a ticket to Remedy Support and they are aware of the issue and working on it.  Should be fixed soon!   Regards, Michael Gould U.S. House of Representatives  On 9/20/06, Mike Parker <[EMAIL PROTECTED]> wrote: Good Morning List:I just checked out the patches for 7.0, and pat

Re: ARS 7 - Patch 2 Sever Patch?

2006-09-20 Thread Matt Reinfeldt
Sent: Wednesday, September 20, 2006 9:57 AM To: arslist@ARSLIST.ORG Subject: ARS 7 - Patch 2 Sever Patch? Good Morning List: I just checked out the patches for 7.0, and patch 2 was there, and it says that there is a server patch (in the Problem Symptoms), but when I went to download it, I don&#

ARS 7 - Patch 2 Sever Patch?

2006-09-20 Thread Mike Parker
Good Morning List: I just checked out the patches for 7.0, and patch 2 was there, and it says that there is a server patch (in the Problem Symptoms), but when I went to download it, I don't see it. All I see is: Assignment Clients Mid-Tier Email Am I the only one who's experiencing this? __

Re: Considering switching to Tomcat on W2K3/IIS6 for ARS 7 archit ecture

2006-09-20 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: RE: Considering switching to Tomcat on W2K3/IIS6 for ARS 7 architecture ** Chris: Increase the Java Heap size.  The default is way to small for a full time service. James McKenzie   -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist

Re: Considering switching to Tomcat on W2K3/IIS6 for ARS 7 architecture

2006-09-20 Thread George Barsan
Chris, Did you change the -xMs and -xMx settings of the JVM or are you running Tomcat with the default settings? George On 9/20/06, Chris Rom <[EMAIL PROTECTED]> wrote: I installed Mid-Tier 7.0 with Tomcat 5 and Java SDK 1.4.2 on a test server following the (weak) whitepaper. I am not running

Re: Considering switching to Tomcat on W2K3/IIS6 for ARS 7 architecture

2006-09-19 Thread Chris Rom
I installed Mid-Tier 7.0 with Tomcat 5 and Java SDK 1.4.2 on a test server following the (weak) whitepaper. I am not running Apache/IIS. It works pretty well, except that I am frequently getting Java out-of-memory errors and then I usually have to flush the cache and restart Tomcat. Rgds, Chri

Re: Considering switching to Tomcat on W2K3/IIS6 for ARS 7 archit ecture

2006-09-19 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: RE: Considering switching to Tomcat on W2K3/IIS6 for ARS 7 archit ecture ** Hugo:   Thanks for the tip.  This is a simple fix for a long-known about problem.   James Mckenzie   From: Action Request System discussion list(ARSList) [mailto:arslist

Re: Considering switching to Tomcat on W2K3/IIS6 for ARS 7 archit ecture

2006-09-19 Thread Hugo Visser
zie   -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Monday, September 18, 2006 4:31 PM To: arslist@ARSLIST.ORG Subject: Considering switching to Tomcat on W2K3/IIS6 for ARS 7 architecture What are the issues tha

Re: Considering switching to Tomcat on W2K3/IIS6 for ARS 7 archit ecture

2006-09-19 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: RE: Considering switching to Tomcat on W2K3/IIS6 for ARS 7 architecture ** Christopher: I believe that the White paper only addresses MidTier.  I will make one warning:  You must install the MidTier files in the same directory structure as TomCat (at least for UNIX, and I suspect the

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