Can you attached the normalization job logs?
Regards,
Chetan Shinde
On Thu, Dec 3, 2015 at 8:00 AM, Abhishek Anand
wrote:
> Hi Chetan,
>
> The steps provided by you in last update is not working so please suggest
> on it.
>
> Early response will be highly appreciated.
>
> Cheers,
> Abhi.
>
>
>
Hi Chetan,
The steps provided by you in last update is not working so please suggest on it.
Early response will be highly appreciated.
Cheers,
Abhi.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where t
1) Import or correct the existing Product Catalog.
2) Make sure they are also updated in the Product Company Association as
required( either global or company based).
3) In the form PCT:ProductCatalogAliasMapping, there are two sections
Discoverable Product and Mapped Product Catalog; Discoverable
Hi Expert,
Please could you provide detail for the same.
Cheers,
Abhi.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
nded - we need to understand how then we can apply these new
> categorizations to existing CIs - these are not discoverable CI s and have
> come in via an import spreadsheet so what is the process for updating them.
>
>
>
> Early respo
Hi Team,
There are some incorrect entries within the Product Catalog which can be easily
amended - we need to understand how then we can apply these new
categorizations to existing CIs - these are not discoverable CI s and have come
in via an import spreadsheet so what is the process for
We did and BMC told us to use TPL.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Friday, September 06, 2013 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Categorizations
** You need to open an issue with ADDM support
You need to open an issue with ADDM support this appears to be a bug since the
CTI is hard coded.
-Original Message-
From: Kathy Morris
To: arslist
Sent: Fri, Sep 6, 2013 10:28 am
Subject: Re: Categorizations
**
Hi,
How do I change the CTIs that came from ADDM thru
: Re: Categorizations
**
Kathy,
Is there a reason not to use the normalization engine from within the CMDB
and leave the ADDM out-of-the-box categorizations alone?
You may box yourself into a corner regarding pattern updates and ADDM
upgrades if you alter the existing TPLs.
.: Mike
Kathy,
Is there a reason not to use the normalization engine from within the CMDB and
leave the ADDM out-of-the-box categorizations alone?
You may box yourself into a corner regarding pattern updates and ADDM upgrades
if you alter the existing TPLs.
.: Mike T :.
From: Action Request System
Hi,
We are looking to use TPL to correct the name on Category, Type, Item for
some assets discovered in ADDM.
About how long would this take to fix in ADDM using TPL? (1/2 hour, 1 hour,
2 hours? )
___
UNSUBSCRIBE
our requirement , you need to go for customisation only
Regards,
Pallavi
On Mon, Apr 29, 2013 at 7:15 PM, Lisa Singh wrote:
> > Yes, I know but I don't want it as a link in the left side, I'd like to
> keep
> > these categorizations in the change form itself while I'm
> Yes, I know but I don't want it as a link in the left side, I'd like to keep
> these categorizations in the change form itself while I'm creating a new
> change request.
> In other words, I'd like to enforce my users to enter these categorizations
> while t
Mahdy-Mohamed, Vodafone Egypt" <
mahmoud.mahdy-moha...@vodafone.com> wrote:
**
The problem is “product categorizations” in 7.6.04 in another form or popup
so I’m asking and know well that I can change the property of the field to
be “Required” however it can be done if I have the field
The problem is "product categorizations" in 7.6.04 in another form or popup so
I'm asking and know well that I can change the property of the field to be
"Required" however it can be done if I have the field in the same form.
From: Action Request System discussion list(
ssion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pallavi patwa
Sent: Wednesday, April 24, 2013 8:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: mandatory product categorizations in 7.6.04
**
In ITSM Change Management , there are no admin configuration rules through
which you can ma
-Mohamed, Vodafone Egypt <
mahmoud.mahdy-moha...@vodafone.com> wrote:
> **
>
> Dears,
>
> ** **
>
> Please help me to keep these categorizations in the change form itself
> while I’m creating a new change request.
>
> In other words, I’d like to enf
Dears,
Please help me to keep these categorizations in the change form itself while
I'm creating a new change request.
In other words, I'd like to enforce my users to enter these product
categorizations while they are creating new change requests.
Thanks,
Best Regards,
Mahmoud Mahd
Yes, I know but I don't want it as a link in the left side, I'd like to keep
these categorizations in the change form itself while I'm creating a new change
request.
In other words, I'd like to enforce my users to enter these categorizations
while they are creating new
a automation process.
Hope this helps.
Kunal
On Tue, Apr 23, 2013 at 9:32 PM, Mahmoud Mahdy-Mohamed, Vodafone Egypt <
mahmoud.mahdy-moha...@vodafone.com> wrote:
> **
>
> Dears,
>
> Please, I need your support to help me to show “product categorizations”
> part w
hi there assuming you're using the best practice form there is a link on
section "links2 on left side menu, called "categorizations"
2013/4/23 Mahmoud Mahdy-Mohamed, Vodafone Egypt <
mahmoud.mahdy-moha...@vodafone.com>
> **
>
> Dears,
>
> Pleas
Dears,
Please, I need your support to help me to show "product categorizations" part
when I create new "Change Request" in 7.6.04.
Thanks,
Best Regards,
Mahmoud Mahdy Mohammed,PMP | Business Process Automation
Technology | Products & Services Delivery
Phone: +20(0)104999
Good Friday Friends, at RUG this year I heard someone talking about the
improved Product Categorization values leveraged by the latest version of ADDM.
They were speaking of the fact that now most discovered software doesn't go
under Software/Application/Third Party, but rather goes under more
> So another example of categorization could be:
>
>
>
> Blue, Green, Purple
>
>
>
> Brian
>
>
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
> Sent: Friday, September 23, 2011 10:
work for
> them. Seems a little silly.
>
>
>
> So another example of categorization could be:
>
>
>
> Blue, Green, Purple
>
>
>
> Brian
>
>
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslis
le of categorization could be:
Blue, Green, Purple
Brian
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Friday, September 23, 2011 10:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
**
Rambling
1 4:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
**
God how I love these discussions, there is always so many ways to do this, and
only a couple of them is dead wrong...
It's always very useful to see how other people have solved this!
Richard, Im completely on
Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia
Sent: Friday, September 23, 2011 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
**
Rick - very interesting. I have a situation right now where there is huge
debate on
pot a lot of things will break.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gmail
Sent: Friday, September 23, 2011 7:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
**
Brian,
The examples below do not
.)
From: Brian Pancia [mailto:panc...@finityit.com]
Sent: Thursday, September 22, 2011 8:31 AM
Subject: Age old debate - categorizations
**
This topic comes up every once and awhile on arslist. I talked to a few
people at WWRUG that have really struggled with this. I would be interested
to see if
@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
**
Wow. This is a great conversation. I didn't mean to side rail this
into an ITIL processes conversation. Just was curious on examples of
what other people are using as operational categorization. I've spent a
lot of time over the ye
God how I love these discussions, there is always so many ways to do this, and
only a couple of them is dead wrong...
It's always very useful to see how other people have solved this!
Richard, Im completely on your track in regard to what is an Incident and what
is a Service Request. But...
Con
sk location and lunch box combination.
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Chowdhury, Tauf
> *Sent:* Friday, September 23, 2011 10:52 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* OT: Age old debate - ca
@ARSLIST.ORG
Subject: OT: Age old debate - categorizations
**
There needs to be a new award for next year’s RUG for: “Wordiest Posts!”
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Marsh, Lee
Sent: Friday, September 23, 2011 11:48 AM
To
011 11:48 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Age old debate - categorizations
>
>
>
> **
>
> We generally use a template in remedy’s incident management for password
unlocks and resets. The Incident type is set to User Service Request. An
incident is indicated by a
There needs to be a new award for next year’s RUG for: “Wordiest Posts!”
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Marsh, Lee
Sent: Friday, September 23, 2011 11:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gard, Richard J
Sent: Friday, September 23, 2011 11:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
**
IMHO - it is neither Incident nor Change but a Service Request. The password
function is not
- categorizations
**
IMHO - it is neither Incident nor Change but a Service Request. The password
function is not broken; it is doing what it is supposed to do by keeping you
out when the password expires or is compromised. As Rick said, you are not
managing passwords as CIs. Service Requests offer
[mailto:remedyr...@gmail.com]
Sent: Friday, September 23, 2011 10:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
**
I am not an ITIL expert, but it would seem that the dividing line between an
Incident request and a Change request would be whether a change to a CI was
ome of the questions I have faced from customers when
> defining op cats.
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
> Sent: Friday, September 23, 2011 9:39 AM
> To: arslist@ARSLIST.ORG
> Subject:
etc.
- Then end with a verb: Add, Modify, Delete, Troubleshoot, Upgrade, etc.
(I've also seen where the Application NAME is put in Tier 2. That's an
option if your system is NOT big on using Product Categorizations.)
But that's just me.
Brian is also correct that the OpCats can
ptember 23, 2011 9:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
** Actually, things like
Update - Employee - Payroll
Remove - Employee - Benefits
Add - Employee - Training
Update - Employee - Record
In Process - Employee - Badge
would be better tracked a
> ** **
>
> ** **
>
> Brian
>
> ** **
>
> ** **
>
> ** **
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook
> *Sent:* Thursday, September 22, 2011 9:11 AM
> *To:* a
Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Thursday, September 22, 2011 9:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
**
The "I want you to Opcat1 the Opcat1 on my Opcat3" method is actually fr
ailto:
arslist@ARSLIST.ORG] On Behalf Of Rick Cook
> Sent: Thursday, September 22, 2011 7:36 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Age old debate - categorizations
>
> **
>
> I would suggest that you read my white paper on the subject. It is
available on the BMCDN.
>
System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Thursday, September 22, 2011 7:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
**
I would suggest that you read my white paper on the subject. It is available
on the BMCDN.
Rick
On Sep 2
ld be
interested
> to see if we can have people submit 5 examples of operational
categorization
> for Incident Management they use and why they chose the method. In the end
> we should end up with a pretty decent list that people can use when trying
> to define categorizations.
>
end
we should end up with a pretty decent list that people can use when trying
to define categorizations.
Examples
Incident - Application - Error
Request - Password - Reset
Request - Question - How-To
Event - System - Approaching Threshold
Inquiry - Suspicious Activity - Malicious Code
In versions prior to SRM 7.6.00, SRM:Navigational Category form was a
regular form that was used for bulk upload navigational categorizations. I
noticed that in SRM 7.6.02 this form is a Display only form. Is anyone aware
of which form has replaced SRM:Navigational Category? How can we bulk
o the join form CFG:Service Catalog
LookUp - the Description Field from CFG:Service Catalog.
then, add description to the categorizations(in Service catalog)
"integration" or "notforuse" or just "rabbits".
Last - temper with the qual for menu/table where support people s
To:
Reply-to: arslist@ARSLIST.ORG
Subject: Restricting Operational Categorizations
We have created an assignment rule for one of our integrations and it works
fine. However, support people from time to time, accidently open tickets
against this set of operational categorizations resulting in those ti
We have created an assignment rule for one of our integrations and it works
fine. However, support people from time to time, accidently open tickets
against this set of operational categorizations resulting in those tickets
being sent to the same support group that handles the tickets coming
Hi,
I have to implement CMDB from the scratch. Please help me with the
following:
What are the best practices for creating Product and Operational
Categorizations? How should the Product Categorizations be loaded into CMDB?
Is it possible through discovery?
CMDB 7.5
Regards,
SriSamSri
en on ITSM7.5 - the Op/Prod Cat fields are nowhere to be seen on the
new "Best Practice" view.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Friday, 10 April 2009 12:24 AM
To: ARSList
Su
discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of McClure, Don
Sent: Monday, April 13, 2009 10:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations and the Elephant Rhyme
Hi Jennifer,
I am answering this question for Chris Strauss.
Short answer on keying off Site,
, April 13, 2009 7:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations and the Elephant Rhyme
**
Chris,
Are you keying off the Site field to figure out which Tier 1 support group
takes the incident?
Jennifer Meyer
From: Action Request System discu
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations and the Elephant Rhyme
If that is all that there is to the Service Catalog, then BMC has been blowing
a lot of smoke about it in my opinion. Our CFG:ServiceCatalogAssoc contains
the 53 Global CTI that our helpdesk defined before we
neral
To: arslist@ARSLIST.ORG
Sent: Thursday, April 09, 2009 6:37 PM
Subject: Re: Product Categorizations and the Elephant Rhyme
**
If that is all that there is to the Service Catalog, then BMC has been
blowing a lot of smoke about it in my opinion. Our CFG:ServiceCatalogAssoc
contain
on, it's the same huge pile of
incomprehensible categorizations that we cussed and discussed for the last
decade, and finally discarded.
I think we actually got the closest to this in our old 5.x app when we added a
second tier to the Summaries in the Requester Console, and the top tier
included thin
I and
assignment for 6.X.
Jennifer Meyer
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of McClure, Don
Sent: Thursday, April 09, 2009 4:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations and the Ele
fer L
Sent: Thursday, April 09, 2009 2:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations and the Elephant Rhyme
**
This may be an excellent opportunity to compare and contrast the two approaches
for organizational functions.
If I understand this correctly, I and Shawn have central he
] On Behalf Of strauss
Sent: Thursday, April 09, 2009 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations and the Elephant Rhyme
Our system works for us since the vast majority of issues for faculty and staff
are handled by their distributed computer support groups, where all of the
://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, April 09, 2009 12:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations and the Elephant Rhyme
**
I can see how this is helpful when you ha
d, but it's not the assignment
process we're using.
Thank you, gentlemen, for putting so much thought and concern into your
responses.
If you folks should happen to come across anything indicating Categorizations
are a solid method for assignment, please do send it my way.
to be involved?
I can see plenty of examples where using Categorizations would be helpful for
routing. I don't see how it is possible to have a template for every single
scenario, especially in a situation where you are dealing with a campus full of
people that probably have admin righ
ss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov
Sent: Thursday, April 09, 2009 11:15 AM
To: arslist@ARSLIST.ORG
Subject:
want to get this far into set
theory again.
Nicky and others-routing is simply an automation of an organization's selected
processes. Our tier-1 groups here at the University are first-responders for
incidents for their designated customer base, independent of operational or
produc
k Cook
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Thursday, April 09, 2009 11:29 AM
Subject: Re: Product Categorizations and the Elephant Rhyme
**
You're right as usual, Chris. But she said that they were already using
Categorizations for Assignment. While testing p
You're right as usual, Chris. But she said that they were already using
Categorizations for Assignment. While testing paradigms is a practice we
should all undertake, changing the entire support model is an undertaking
that requires buy-in from all users and owners of the Support model
of
tickets without any categorization at all, focusing on Assignment and
occasionally Ownership. They only categorize them when they need to do so for
reporting purposes, and we have facilitated that as much as possible by using a
lot of Incident Templates to apply categorizations. They
from the Assignments
to make forecasts for support staffing, etc., and have that person explain
the facts of life to MET.
2) Ask MET to suggest to the Support Manager how Incidents ARE supposed to
be routed if Categorizations aren't used, and why he would want you to be
the only Remedy custo
Listers,
Please help me with this one.
One of my management users got hold of an external source that said
categorizations don't have to be used for routing. Somehow, the user
misunderstood what the external source was attempting to communicate, grabbed
hold of the elephant's ta
he poster and not
> the official opinion of BMC)
>
>
>
> Original Message ----
> Subject: Re: ITSM 7 Operational Categorizations
> From: "Easter, David" <[EMAIL PROTECTED]>
> Date: Fri, November 07, 2008 11:41 am
> To: arslist@ARSLIST.ORG
>
) on behalf of Thad K EsserSent: Fri 11/7/2008 9:04 AMTo: arslist@ARSLIST.ORGSubject: Re: ITSM 7 Operational Categorizations** Perhaps a wiki. Something like Axton's http://www.arswiki.org/ Thad EsserRemedy Developer"Argue for your limitations, and sure enough, they're yours.&qu
stem discussion list(ARSList) on behalf of Thad K Esser
Sent: Fri 11/7/2008 9:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Operational Categorizations
**
Perhaps a wiki. Something like Axton's http://www.arswiki.org/
Thad Esser
Remedy Developer
"Argue for your limitations,
sion list(ARSList)"
11/07/2008 06:31 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: ITSM 7 Operational Categorizations
**
You know, isn?t it time we started a non-BMC controlled knowledgebase?
Maybe something MySQL-based or something similar? I remem
06, 2008 9:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Operational Categorizations
** Well, as the author of the document, I posted it on the BMCDN for
convenience purposes only, not as an exclusive place for you all to get to it
or to grant BMC exclusive rights over it. If BMC has a
Kudos, Rick!
Jennifer Meyer
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Rick Cook
Sent: Thursday, November 06, 2008 9:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Operational Categorizations
** Well, as the
Well, as the author of the document, I posted it on the BMCDN for
convenience purposes only, not as an exclusive place for you all to get to
it or to grant BMC exclusive rights over it. If BMC has a problem with
people getting this document from some other source, they can come talk to
me. If BMC
Listers,
this stuff is confidential and does not have to be shared in other external
forums like this one.
Here's the message I got from BMC a few minutes ago:
Mario – It has come to my attention that a document posted on BMCDN in a
PRIVATE section for BMC Elite and Premier was posted in an ext
ist(ARSList)"Subject
<[EMAIL PROTECTED] Re: ITSM 7 Operational
ORG>
sent Pam a copy off list.
Mario
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
G
Sent: Thu, 6 Nov 2008 10:43 am
Subject: Re: ITSM 7 Operational Categorizations
** Due to the all the requests for this doc, I have uploaded it and it should
be available here:
http://www.mediafire.com/?sharekey=0fd89e0201d9df71d2db6fb9a8902bda
Jon
On Thu, Nov 6, 2008 at 8:29 AM, Pam Hol
I would like to have a copy as well please.? I tried accessing the site and
could not retrieve the document.? Thank You!
-Original Message-
From: Mario Roehr <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thu, 6 Nov 2008 10:27 am
Subject: Re: ITSM 7 Operational Categoriz
riginal Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS
> Sent: Thursday, November 06, 2008 10:12 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ITSM 7 Operational Categorizations
>
> Can someone
I would like a copy also.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS
Sent: Thursday, November 06, 2008 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Operational Categorizations
Can
sent her a copy off list.
Cheers,
Mario
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Can someone send me this doc?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mario Roehr
Sent: Thursday, November 06, 2008 5:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Operational Categorizations
Listers,
for anyone
ow.
thanks,
Candace DeCou
From: Action Request System discussion list(ARSList) on behalf of Begosh, Kevin
Sent: Thu 11/06/2008 6:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Operational Categorizations
I tried to access the document and I got this error
:[EMAIL PROTECTED] On Behalf Of Mario Roehr
Sent: Thursday, November 06, 2008 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Operational Categorizations
Listers,
for anyone who is interested, the document can be found here:
http://developer.bmc.com/communities/docs/DOC-3231
Cheers,
Mario
Hello listers,
Anyone who can share the document with me?
Thanks
Rick Cook-3 wrote:
>
> I wish I had published this last year, but better late than never, I
> suppose. This is a link to a paper I just wrote up on how to set up
> Operational Categorizations in ITSM 7. Not a proce
cc
discussion
list(ARSList)"Subject
<[EMAIL PROTECTED] Re: ITSM 7 Operational
ORG>
I would love a copy of the list myself.
Please
Thanks in advance.
--- On Wed, 11/5/08, Jon Chau <[EMAIL PROTECTED]> wrote:
From: Jon Chau <[EMAIL PROTECTED]>
Subject: Re: ITSM 7 Operational Categorizations
To: arslist@ARSLIST.ORG
Date: Wednesday, November 5, 2008, 7:50 PM
**
Greet
find it.
>
> Thanks in advance!
>
> Jon
>
>
> On Fri, May 2, 2008 at 10:20 AM, Rick Cook <[EMAIL PROTECTED]> wrote:
>
>> ** I wish I had published this last year, but better late than never, I
>> suppose. This is a link to a paper I just wrote up on how to s
Listers,
I sent him a copy off list.
Regards,
Mario
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
published this last year, but better late than never, I
> suppose. This is a link to a paper I just wrote up on how to set up
> Operational Categorizations in ITSM 7. Not a procedural manual like BMC
> provides, but one that actually gives an example of values that one might
> use, and i
:20 am
Subject: Resolution Categorizations
** Hi,
One of the managers wants to make Resolution Categorizations the same as the OS
categorizations.? My understanding is that they are not the same and should
not?be the same.? The Resolution Categorization is to build a self-help known
issues databa
Hi,
One of the managers wants to make Resolution Categorizations the same as the OS
categorizations.? My understanding is that they are not the same and should
not?be the same.? The Resolution Categorization is to build a self-help known
issues database.? I thought the Resolution
I may use that sort of
thing for when we implement SRM.
Thanks,
Shawn Pierson
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Rick Cook
Sent: Tuesday, August 12, 2008 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Giving users access to Categoriza
have a request that seems logical from the help desk group at my company,
> but in thinking about it I'm surprised that this information is not already
> available somewhere.
>
> Basically, my users want to be able to see what all the possible
> categorizations are (both Opera
1 - 100 of 170 matches
Mail list logo
