Re: [otrs] Forward problem

Hi Alex, On Thu, Dec 04, 2003 at 12:49:10PM +0100, Alex Mihicinac wrote: > I have some problems with forwarding one specific messsage (from OTRS to > valid e-mail). Apache error log contains: > - > [Thu Dec 4 12:40:31 2003] [error] can't have encoding base64 for > message type message/deliver

Re: [otrs] Integrating OTRS

Hi Tom, On Thu, Dec 04, 2003 at 01:51:01PM +0100, Tom Hesp wrote: > [...] > However, for the agents it is a different story. I had a look into the > modules for CustomerUser and User and am thinking along the following path: > If I follow the same scheme as for CustomerUser I could add a load of a

Re: [otrs] Header Filtering

Hi Frank, On Thu, Dec 04, 2003 at 12:34:58PM -0500, Frank Barton wrote: > I was wondering if anybody knows of functionality that would allow > me to filter new incoming messages by a specific > e-mail header line? Of course! .-) There are two (for example) ways. For OTRS 1.1.x with bin/PostMa

Re: [otrs] Missing queue creating New Ticket in Agent view

Hi Alex, On Wed, Dec 03, 2003 at 10:29:30AM +0100, Alessio Tosi wrote: > I'm experiencing problems in the creations of new tickets form agent view > /otrs/index.pl?Action=AgentPhone > > I'm missing a queue (and all subqueue) from the drop down list: > Where I can find the code to examine the quer

Re: [otrs] Integrating OTRS

Hi Tom, On Wed, Dec 03, 2003 at 01:28:41PM +0100, Tom Hesp wrote: > I have an issue that someone in the OTRS community might be able to help me > with: > > I am running a web application, a web bulletin board system (Ikonboard) and > OTRS and I want to integrate the three of them. They all run on

Re: [otrs] Account creation automation with LDAP

Hi Yann, On Wed, Dec 03, 2003 at 04:54:26PM +0100, Yann RICHARD wrote: > First, Thanks to all dev team for OTRS. It's the first product I > found with a very good and clean code. > > I use LDAP backend for user and customer. For user I need to have > all account set to initialize access r

Re: [otrs] Upgrade from OTRS 0.5 beta 8 to OTRS 1.1.3

Hi Diego, On Mon, Nov 24, 2003 at 10:56:15AM -0300, Diego Fernandez wrote: > I sent a reply, but I think It wasn't clear. I do it again. > > At point d of your message ( "d) update all otrs files..." )can I do "rpm -Uvh > otrs-1.1.3-01.i386.rpm" > (Redhat 7.3) (directly from Otrs 0.x)? Becau

Re: [otrs] Adding LDAP Customer Info

On Thu, Nov 20, 2003 at 09:19:48AM -0700, Neil Lehouillier wrote: > 1. With email-address or text that is too large to fit on the Phone View Customer > Info side of the screen... is there anyway to get this information to wrap or to > setup a web fix so that when you hold the mouse over the info

Re: [otrs] Upgrade from OTRS 0.5 beta 8 to OTRS 1.1.3

Hi Diego, On Thu, Nov 20, 2003 at 05:58:54PM -0300, Diego Fernandez wrote: > Hi Martin, > (I searched the list but i didn't find exactly this) > I've installed OTRS 0.5 beta 8 and I want to upgrade to OTRS 1.1.3. > Is there any way to upgrade directly from 0.5 beta8 to 1.1.3, without > passing th

Re: [otrs] Running OTRS on SUSE Linux 9.0

Hi Juan, On Tue, Nov 18, 2003 at 01:33:46PM -0800, Juan Gonzalez wrote: > > I picked up a copy of SUSE 9.0 and installed it on my computer. > > I then saw that a release of OTRS was already on there, but went ahead > and updated to the latest version. > > I love how the setup is fast and easy w

Re: [otrs] New messages and formatting question

Hi Peter, On Tue, Nov 18, 2003 at 04:35:25PM -0800, Peter van Rensburg wrote: > 1. How can I get rid of the new messages in the agent frontend? IE: > "[ Ticket#: 200311141045 ] New message!" > I've already zoomed on the ticket, but the "New message!" stays there. If the last article on an t

Re: [otrs] Passing Authorized User to index.pl

Hi Charles, On Wed, Nov 19, 2003 at 09:34:40AM -0500, Charles R. Rusty Thompson wrote: > We have a company intranet protected by htaccess/htpasswd. After logging in, > support (OTRS) is available as a link to load in a right frame. I have > appended the REMOTE_USER variable to the index.pl link an

Re: [otrs] Adding LDAP Customer Info

Hi Neil, On Wed, Nov 19, 2003 at 09:39:17AM -0700, Neil Lehouillier wrote: > thanks for responding so quickly. This config allows me to search by > user id which is something I was looking for but it still doesn't answer > my first two questions. What I want is to include more information for >

Re: [otrs] CRM with otrs

Hi Andreas, On Tue, Nov 18, 2003 at 11:06:19AM +0100, Andreas Kunzmann wrote: > I'd like to use otrs as a CRM-Tool. Has anybody used otrs as a CRM already? > > How can one define new fields within otrs, specialy in the area of > customer information. You may look at > http://crm-ctt.sourceforge

Re: [otrs] Ticket shows up multiple times in search results

) ~Dec 2003 or Jan 2004. .-) > -- > Chris Salter Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 ___ OTRS mailing list: otrs - Webpage: http:

Re: [otrs] Closed Ticket auto reply?

Hi Rogers, On Tue, Nov 18, 2003 at 09:30:50AM -0500, Rogers, Weston wrote: > When I close a ticket, it sends an auto reponse as such : > > ** THIS IS JUST A NOTE *** > > The state of your ticket '122' has been changed by > 'Weston Rogers' to 'closed successful'. > > http://192.168.1.252/ot

Re: [otrs] Only allow customer user to submit ticket to certain category

Hi Alex, On Mon, Nov 17, 2003 at 03:08:40PM -0800, Alex Zheng wrote: > Does OTRS have capability to only allow a customer user to submit ticket to > certain category? No. > If not, I am willing to write some code myself to make > this happen. But would also like to hear your suggestions on

Re: [otrs] trouble logging in in

egistry::handler (v2.01) Line: 149 > > [Mon Nov 17 03:15:10 2003] null: DBD::mysql::st fetchrow_array failed: fetch() > without execute()$ > [Mon Nov 17 03:15:16 2003] null: DBD::mysql::st execute failed: You have an error in > your SQL sy$ > ERROR: OTRS-CGI-10 Perl: 5.6.1 OS: freebsd

Re: [otrs] bind MAILER-DAEMON responses to ticket?

Hi Frank, On Fri, Nov 14, 2003 at 01:15:05PM +0100, Frank Adler wrote: > we use a web form which sends email to OTRS. Unfortunately the users > sometimes have problems to type their email address correcty. In this > cases the answer will bounce but is not added to the ticket. > > Did anyone figur

Re: [otrs] Notification for notes

Hi Alex, On Fri, Nov 14, 2003 at 12:44:22PM +, Alex French wrote: > Two quick questions about agent notes added via the web interface: > > - Is there an easy way to have a notification sent to all group members > when a note is added (like for email followups) No, just to the owner. > - Is

Re: [otrs] Ticket shows up multiple times in search results

Jake Covert > Infrastructure Analyst > Electronic Data Systems > PSIC Support Group > (586) 986-9698 Work > (586) 518-3859 Pager > http://www.eds.com > ***** Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg h

Re: [otrs] email

Hi Stefan, On Sat, Nov 15, 2003 at 02:22:18PM +0100, Stefan Pampel wrote: > Is it possible to send a EMail? Not a response to a Ticket, but a > single mail to one or more customers.. Yes, just answer a ticket via email (std. answers). To add std. answers to a queue go to AdminInterface -> Respo

Re: [otrs] trouble logging in in

Hi Mike, On Sun, Nov 16, 2003 at 09:36:31PM -0600, Mike Vidal wrote: > I just installed otrs and everything seemed to work well. > When I try to log in for the first time using [EMAIL PROTECTED] > with the pasword of root the login page tells me I have the > wrong username and/or password. How

Re: [otrs] LDAP Integration Error

Hi Neil, On Mon, Nov 17, 2003 at 03:18:07PM -0700, Neil Lehouillier wrote: > Ok it seems I had the wrong host in the Config.pm. Everything seems > to work now except when I go and look at the Customer User information > Nothing shows up. When I look in the /var/log/messages file I find: > > Nov

Re: [otrs] LDAP Integration Error

01, line 225.! It looks like your LDAP server isn't running! .-) > Neil Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 ___ OTRS mailing

Re: [otrs] Problem with assigning permissions

Hi, On Tue, Nov 11, 2003 at 03:44:45PM +0100, Bo?tjan Parovel wrote: > I have a problem with assigning permissions to users. Lett me briefly > explain the situation. Let us assume I have 3 users 1,2 and 3. Also I > have 3 groups A (queue X), B(queue Y) and C(queue Z). The user 1 does > not have

Re: [otrs] Notifications only sent to 3 users of a group instead of ALL

Hi Ralf, On Tue, Nov 04, 2003 at 04:44:32PM +0100, Stoetzel Ralf wrote: > we are using version 1.1.3 on a windows server with mySQL as DB. > We have groups with more than 5 users attached to one ore more queues. > When now e.g. the ticket is moved to a new queue, all members of the > group which i

Re: [otrs] Ticket number generating problem

Hi Mark, On Thu, Nov 06, 2003 at 10:12:26AM -, Mark.Pearson wrote: > I have changed my ticken number generator to autoincrement instead of date > which works perfectly for me. When tickets are emailed to OTRS i get the > ticket number from the autoincrement generator, however, when I add thro

Re: [otrs] RESOLUTION: Framed OTRS and Message Links Logging Us Out

Hi Charles, On Thu, Nov 06, 2003 at 09:39:08AM -0500, Charles R. Rusty Thompson wrote: > [...] > Found the link issue, but also know now what's going on. It's a security > setting in IE. When OTRS is loaded from a frameset on another server it is > considered a third party application, the securit

Re: [otrs] customising agent view

Hi Philippa, On Wed, Nov 05, 2003 at 03:06:51PM -, Strange, PJ (Philippa) wrote: > I think I might have worked it out. > > There is already some perl which dynamically creates the compose answer drop > down depending on the queue but the options are not stored in the database. > If this scr

Re: [otrs] Framed OTRS and Message Links Logging Us Out

Hi Charles, On Wed, Nov 05, 2003 at 01:12:29PM -0500, Charles R. Rusty Thompson wrote: > Haven't had to ask for help on anything in months. This has served us well! > We've run for 161 consecutive days controlling 632 tickets without one > glitch in the system. > > Now for my problem! ;) We're im

Re: [otrs] locks and status

Hi Ruslan, On Fri, Oct 31, 2003 at 11:29:24AM +0200, Ruslan Bondarev wrote: > Hello. We are using OTRS as our support tickets system. > Since we don't have a lot of supporters, everyone might answer to > request. But we have problems with it. > > 1) Tickets are accidentally locked to specific use

Re: [otrs] otrs-de-request@lists.otrs.org: "Relay access denied"

Hi Eberhard, sorry, it's my fault. Now it's working. Thanks! :) -Martin On Sun, Nov 02, 2003 at 05:00:40PM +0100, Eberhard Moenkeberg wrote: > while trying to confirm my otrs-de subscription, I get: > > > This message was created automatically by mail delivery software. > > > > A message that

Re: [otrs] Postgres as CustomerBackend

x27;customer_user', }, # customer uniq id CustomerKey => 'login', [...] > best regards, > matthias Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address. ___

Re: [otrs] generating report of standard responses for tickets

cle" or "ticket" tables? This info isn't stored at this moment. You could just parse/check your http access log to get this info. > Billy Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl _

Re: [otrs] ODBC to existing Customer database

ut if you want to use the customer panel you also need to configure the customer auth module. E. g. agains the otrs customer table or an LDAP directory (or maybe with an own customer auth module). In your case you try to use the Kernel::System::CustomerAuth::DB module (agains otrs.customer_us

Re: [otrs] Error in /cpan-lib/MIME/Entity.pm

. > " (Entity " .(0+$VERSION).")"); > > How can i fix this ? Try to use the current CVS version of Kernel/cpan-lib/MIME/Entity.pm (http://cvs.otrs.org/cvsweb.cgi/otrs/Kernel/cpan-lib/MIME/Entity.pm). If it's still not wo

Re: [otrs] Help with RH8 install/Apache errors

file: > /opt/otrs/scripts/apache2-perl-startup.pl for server > localhost.localdomain:0, exiting... Just remove the "Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl" (just for preloaded perl modules) from your /etc/httpd/conf.d/otrs.conf and try to restart your web

Re: [otrs] SMTP auto-response email

<-> Queue] (not [Responses <-> Queue]). See also: http://doc.otrs.org/1.1/html/auto-response.html > Nelson Pereira > www.Ott-Motorcycles.ca Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- esanta: 11:12pm an 56 Tage 0:

Re: [otrs] How to make a message not New?

> > How can I make a message not keep telling me it is new without > > replying to the customer? > > Try using the 'Pending' functions. Jepp. Or just add a note (the last article need to be from you). > Robert Kehl Martin -- Martin Edenhofer - - http://mar

Re: [otrs] Customers and AD LDAP + general authentication

the HTTPBasicAuth module to OTRS to have a SSO. See also: http://lists.otrs.org/pipermail/otrs/2003-October/002925.html > Regards, > Thomas Nilsen > Svg Support > Tel: +47 51 81 01 30 - Mob: +47 916 98 229 Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- Perfection

Re: [otrs] "Need Content"

error. It was a spam email with no body (not one character). :-/ > Alex Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier ___ OTRS mailing list: otrs - Webpage: htt

Re: [otrs] Custom customer login using Apache HTTP AUTH

t's only working with the current CVS version. The Kernel/Config.pm option would be: $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::HTTPBasicAuth'; And you have single sign on for your customer panel. > Regards, > Thomas Nilsen > Svg Sup

Re: [otrs] Ticket number at the end of the subject-line?

tion to do so. :-7 > Our "communication manager" thinks this is more elegant. ;-) > > Thanks, > > Luc Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier __

Re: [otrs] changing subject and other ticket values

...) will be shown in Personal- and Queue view (to show the newest info). How about to show always the first customer article (and be able to change the subject of the first customer article)? > Matthias Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- Perfection

Re: [otrs] withdrawing question on retrieving closed tickets

> Akshay. > > p.s. it would be helpful if someone could point out a link where I can get > more info on the tables and what they keep in the database. http://cvs.otrs.org/cvsweb.cgi/otrs/doc/otrs-database.dia Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- "Th

Re: [otrs] TicketStorageModule switch

Or you need to patch Kernel/System/Ticket/ArticleStorageFS.pm to do also lookups in the database (like Kernel/System/Ticket/ArticleStorageDB.pm is doing to in the fs). PS: If you really need it, http://www.otrs.de/ could do it for you. Just in case. > Jim Martin -- Martin Edenhofer - - http://

Re: [otrs] OTRS to ignore certain emails

EMAIL PROTECTED] # -- #:0 fhw : #* [EMAIL PROTECTED] #| grep -vi '^X-OTRS-' [...] That's bad. Add a # on the "[EMAIL PROTECTED]" line and try it again. More procmail info is also available at http://www.procmail.org/ Martin -- Martin Eden

Re: [otrs] OTRS to ignore certain emails

/var/log/procmail-$MONTHFOLDER.log? > Wes Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972 ___

Re: [otrs] What is the function of 'AgentCanBeCustomer' ?

of a ticket is the same as the agent, then the agent can't answer as agent. The agent gets not compose answer link (because he can't write an answer, because the agent is the customer) but an compose follow up link. > mfg > Dennis Martin -- Martin Edenhofer - - http://martin.e

Re: [otrs] OTRS to ignore certain emails

procmail. It doesn't looks so. > Thanks for all the help.. > Weston Rogers > Data Applications Engineer > USLec Corp. > 704.319.1332 Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- esanta: 9:23pm an 53 Tage 22:40, 9 Benutzer, Durchschnittslast: 0,21, 0,

Re: [otrs] OTRS to ignore certain emails

rs.org/1.1/html/receiving-email-cmd.html and http://cvs.otrs.org/cvsweb.cgi/otrs/doc/X-OTRS-Headers.txt?rev=1.5&content-type=text/x-cvsweb-markup > Thanks! Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected.&quo

Re: [otrs] Malformed UTF-8 character

ic.pm. It's fixed in OTRS 1.2-CVS tree. > > Matteo Forni > New Solutions Kraus e Moor > Technical Administrator > Tel: +41 (0)79 636 00 03 > [EMAIL PROTECTED] Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- "There are t

Re: [otrs] 7000 Support-Entries from one Domain-Robot

ich can do that: http://bogen.net/close.pl Edit line 24 (a_from = '...). In OTRS 1.2 the GenericAgent will also able to do that. > Gerhard Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- esanta: 12:08am an 48 Tage 1:25, 8 Benutzer, Durchschnitt

Re: [otrs] History of ticket missing "Lock" when ownership is changed

ot; but there is no log entry > stating "Lock Ticket Lock User B" There is no lock history entry because the ticket is still locked (no lock change). Just the owner changed. I think this is ok (IMO). > Thanks, > Alex Kelly Martin -- Martin Edenhofer - - http://martin.ede

Re: [otrs] Permissions and queues

minutes and moves > into the correct queue. Perhaps an automated "gateway" queue feature could > be created in the future? Jepp. We will think about it. :) > Seems to be working for now :) Fine! :) > Thanks, > Paul Martin -- Martin Edenhofer - - http://martin.edenhof

Re: [otrs] Error after "web-installer - Finished (4/4)"

; but I get the error message "Internal Server Error" Have a look at the webserver error log... and you will get more info. > Thanks > Uwe > > PS: latest OTRS on Solaris (SUN Fire 280R) Cool! Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- "There are two m

Re: [otrs] Permissions and queues

groups) [1|0] > $Self->{MoveInToAllQueues} = 0; If you set this to '1', the the agent will be able to move tickets into RO queues. > Thanks, > Paul Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce

Re: [otrs] Error Message after login!!

t;{'LogModule::LogFile'} = '/tmp/otrs.log'; [...] See also: http://doc.otrs.org/1.1/html/configfile-log.html > thanks Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with mor

Re: [otrs] ticket owner problem

nlocked". That means it's possible to lock this ticket for every other agent (with rw permissions on this queue). -=> So you don't need to set a default owner of tickets. > greets, > Wouter Martin -- Martin Edenhofer - - http://martin.edenhofer.d

Re: [otrs] Closing Ticket

u will get the latest screen (Locked Ticket or Queue View) which you used. > Lars Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coinciden

Re: [otrs] after replying to a ticket, go directly to queue overview

e ticket, > which i never need after having already replied to it. Now I improved this in CVS (OTRS 1.2 tree). Thanks for your idea! :) > thanks in advance, > --Florian Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- Old programmers never die. They

Re: [otrs] Auto Responses - Closed tickets

> When sending seperate mails the users feels mailbombed. > > > Med vänliga hälsningar > > Mikael Hugo > > dataphone communication networks > http://www.dataphone.net > > sales 0200 - 88 28 00 (nat) > phone 08 - 566 106 00 / 031 - 758 06 00 / 040 - 698 06 00 >

Re: [otrs] attachments

--- > PIRONET NDH AG > Bernhard Mandera > Maarweg 149-161 - 50825 Cologne (Germany) > Phone: +49 (0) 221 770 1332 - Fax: +49 (0) 221 770 1005 Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- Old programmers neve

Re: [otrs] Error: Can't connect to local MySQL server

driver). In your case it looks like DBD::mysql isn't compiled for your dist. or on your machine. However, it should work if you create an link from /var/lib/mysql/mysql.sock to /tmp/mysql.sock in your filesystem. > Steven Casey > Systems Engineer > [EMAIL PROTECTED] Martin -- Martin

Re: [otrs] Bug with PhoneDefaultSubject (?)

or something else or isn´t it used anymore? "PhoneDefaultNewSubject" is for new phone tickets. "PhoneDefaultSubject" is for phone notes (on an existing ticket). > Lars Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- "Security is a process, not a product.&q

Re: [otrs] Max. number of customers in Listbox?

] $Self->{UserSearchListLimit} = 250; [...] It's just for security (protection). > Robert Kehl Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address. ___ OTRS mailin

Re: [otrs] Searching for customers in phone-view

while > upgrading. Here is also the online documentation link for customizing the customer user database layout and the CustomerUser map. http://doc.otrs.org/1.1/html/customer-user-backend.html -=> Database -=> CustomerUserSearchFields Martin -- Martin Edenhofer - - http://mart

Re: [otrs] Changing default email text

ification*. Copy the option to Kernel/Config.pm and translate it. > Regards > Tilo Essig Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier ___ OTRS mailing list: o

Re: [otrs] PostMasterPOP3.pl

o an other storage backend module. The default storage backend is the database module which needs more memory. The other on is using the file system which needs lesser memory. See: http://doc.otrs.org/1.1/html/performance-tuning.html#PERFORMANCE-TUNING-OTRS-STORAGE > Chris Salter Martin -

Re: [otrs] problem with webmailer freemail.web.de

> OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs yours faithfully Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- "S

Re: [otrs] setting queues for auto-close?

$Self->{DefaultNextComposeType} = 'closed successful'; And the pre selected ticket state will be 'closed successful' (not 'open') by composing an answer. Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- "The number of Unix installations

Re: [otrs] LDAP & Customer Authorization

On Mon, Sep 08, 2003 at 10:29:52PM +0200, Robert Kehl wrote: > Am Mon, 2003-09-08 um 20.13 schrieb Martin Edenhofer: > > > BTW: Authenticated Users do have self write-permission on their password > > > field in LDAP > > > > It's wanted. Because there should

Re: [otrs] hide special support email addresses in customer.pl

mer based To: selection. > thx best regards Uwe Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- esanta: 12:59am an 27 Tage 2:15, 7 Benutzer, Durchschnittslast: 0,08, 0,11, 0,07 ___ OTRS mailing list: otrs - Webpage: http:/

Re: [otrs] queueview list format

tever. This is on the todo list for OTRS 1.2 (or higher) but not implemented yet. > Philippa Strange > JISCmail helpdesk Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl __

Re: [otrs] How can I add some new internal Note Types

->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, 'note-report' => 1, 'note-wartung' => 1, }; Restart your webserver (if you use mod_perl) and you will have your new note types. PS: Like Ro

Re: [otrs] Documentation on field by field basis?

detail. Thanks in advance. There is a dia database pic in the cvs (doc/otrs-database.dia). There is also a .png export on the ftp server: ftp://ftp.otrs.org/pub/otrs/misc/otrs-1.1-database.png > Steven Casey > Systems Engineer > scasey2 at tampabay.rr.com Martin -

Re: [otrs] http-link

tches met to be accepted. Which mailing list/individual is appropiate > to discuss that? Fernando, that would be very cool! Post the patch on the dev mailing list! :) -=> http://otrs.org/lists/ > Fernando. Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- "Security

Re: [otrs] http-link

mer > information. It takes a parameter 'id' being the CustomerID. Of course 'URL' and > 'script' are just placeholders to simplify the example. I think you need to set the CustomerID link in the customer detail box, because if I understood it correctly, you don

Re: [otrs] Presorting mail

> Where is the mistake ? No, the "X-OTRS-Queue" has the highest priority. Check your procmail, queue-name settings, it should be a problem there. > Boris Fernandez > SAM NAMEBAY > http://www.namebay.com > Fax : +377 97 97 21 13 Martin -- Martin

Re: [otrs] nitificartion for some queues

queues i don't > want to receive. I don´t find some way to do that. Is something to enable > it? It's not clear to me what you really want, but maybe this helps you: http://doc.otrs.org/1.1/html/system-notification.html > Jorge Martin -- Martin Edenhofer - - http://ma

Re: [otrs] Email ist nicht laut rfc

; Pyrmonter Str. 42 > D-31789 Hameln > > fon: +49-5151 60 99 70-0 [EMAIL PROTECTED] > fax: +49-5151 60 99 70-1 http://web4.hm > > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ &

Re: [otrs] Moving the complete OTRS installation to a different machine

HOME/scripts/backup.sh and $OTRS_HOME/scripts/restore.sh. > Uwe Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address. ___ OTRS mailing list: otrs - Webpage: http://otrs.org

Re: [otrs] LDAP & Customer Authorization

Users do have self write-permission on their password > field in LDAP It's wanted. Because there should be no way (IMO) for other applications to write into your LDAP. It's critical, beause some time you will get an inconsistent directory if each application is writting into your direc

Re: [otrs] change URL-Type

...] > Andreas Kienle Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- esanta: 8:06pm an 17 Tage 21:23, 8 Benutzer, Durchschnittslast: 0,14, 0,11, 0,08 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.o

Re: [otrs] Is it possible to use auto-reply only for Ticker that are created via the customer-interface ?

Hi Pedro, On Thu, Sep 04, 2003 at 09:29:54PM +0100, Pedro Rebelo wrote: > On my tickets, when I click on the History tab, it shows a followup > right after the auto-reply response. How can I disable these annoying followups ? I can't follow you. Maybe there is a loop! Martin

Re: [otrs] Is it possible to use auto-reply only for Ticker that are created via the customer-interface ?

h no auto-reply. A auto-reply is just configurable for a queue (not for sender source types). > mfg > Dennis Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address. ___ OT

Re: [otrs] Support for customer/company/employee/contact persons

the customer interface with the same customer id. > Greetings > > Paul (aka Gerold Gruber) Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl ___ OTRS mailing list

Re: [otrs] Delete Customers + ChangeSystemEmailAddress

> Select one -=> Auto Response Sender. Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists

Re: [otrs] Combine Customer DB with Portal

customer id. Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- esanta: 9:03pm an 13 Tage 22:19, 10 Benutzer, Durchschnittslast: 0,58, 0,28, 0,12 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/piperm

Re: [otrs] Archiving solution

solution for that, because there should be no performance problems till 1.000.000 tickets with "normal" hardware and with MySQL as backend (with PostgreSQL you will have much earlier problems). > Daniel Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- Perfection i

Re: [otrs] fetchmail ;-(

ck creation failed. > --snap-- > > where is my misstake?? I don't know it. It is a fetchmail error. Maybe this helps you: http://www.google.com/search?q=fetchmail+lock+creation+failed > cu Andreas Kienle Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- es

Re: [otrs] Problem with procmailrc

quot; ;o) > > Best regards > > -- > Boris Fernandez > SAM NAMEBAY > http://www.namebay.com > Fax : +377 97 97 21 13 > > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs >

Re: [otrs] LDAP Setup

k on LDAP here. 'Invalid credentials' is the answer from the ldap server, it means that the password was incorrect. > Beste Grüße > Thorsten Philipp > > [EMAIL PROTECTED] > Netage solutions GmbH -- Dingolfingerstr. 6 -- 81673 München > T : (+49) (89) 666 584

Re: [otrs] Owner update with Browser-'BACK'-Button -UPDATE-

cked for this agent (not shown for other agents). This is correct because no other agent should work on it. But if this agent don't want to work on it (after clicking on 'close') the the agent need to click on "(Ticket unlock!)" on the top of the page to unlock it (and sho

Re: [otrs] Auto Responses - Closed tickets

who requested the ticket to get notified (via email) that his > >>problem was solved (or not). I would also like him to receive the note in > >>the same email. How can that be done ? Thank you. > >> > >> Martin -- Martin Edenhofer - - http://martin.ede

Re: [otrs] Combine Customer DB with Portal

cated > with that other db...how do i do that? In this case you need to patch Kernel/System/CustomerAuth/DB.pm because it's not a generic database auth module. > Stefan Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- "Security is a process, not

Re: [otrs] $Self->{FQDN}

rs@'; This is the notification sender email, change it like you want. > Jorge Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coin

Re: [otrs] post message from agent interface

o AgentCompose.pm is missing. If a agent want's to create a new ticket, then the agent needs to use the phone view. AgentCanBeCustomer = 1 means that that the agent can send follow ups as agent (not just to answer the ticket). > Jorge Martin -- Martin Edenhofer - - http://martin.ed

Re: [otrs] Repeating RE:'s in subject

. Ugly. > > How can we limit this to just one "RE:" in the first reply and all > future email correspondence on each ticket? Thanks. There is no way to limit the "RE: " in auto responses. But there is a way to remove the RE: from the auto responses via the adm

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