he customer also to pick a other queue.
It's not possible to show different queue for each customer.
> Jake Covert
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
Perfection is our goal, excellence will be tolerated. -- J. Yahl
___
n all queue? Not only queue with
# the own groups) [1|0]
$Self->{MoveInToAllQueues} = 1;
[...]
Defaut is 1.
I hope this is what you want.
> Philippa Strange
>
> --
> Helpdesk Development Vote 26/2/03:
>
> OTRS = 52%
> RT = 38%
ibovitch (SoftLink)" wrote:
> [...]
Please update Kernel/System/Spelling.pm to 1.3.2.1 (
http://otrs.org/cgi-bin/cvsweb.cgi/~checkout~/otrs/Kernel/System/Spelling.pm?rev=1.3.2.1&content-type=text/plain
)
Is it working now?
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
"T
otrs/Kernel/System/Log.pm line 60.
> [...]
It looks like your perl version is very old.
I was looking around, there are newer packages
ftp://ftp.freebsd.org/pub/FreeBSD/ports/i386/packages-4.6.2-release/.
> Tennyson La Jeunesse
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de
o have two systems.
> 5/ why do the OTRS team use Bugzilla and not their own product?
The goals are different. Bugzilla is a bug tracking product and
OTRS is mainly a trouble ticket system.
-=> Of course the design of both is open enough to use if in many
other ways
is is a fairly complex program.
Is it working if you use "$Self->{SpellChecker} = '/usr/bin/ispell';"?
(remember, if you use mod_perl, you need to restart your webserver
after Kernel/Config.pm changes)
What is the shell output of 'echo "Hello just a tets" | is
gt; BEGIN failed--compilation aborted at /opt/otrs//bin/GenericAgent.pl line 52.
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
Old programmers never die. They just branch to a new address.
___
OTRS mailing list: otrs - Webpage: http://
he 1.1 CVS tree. :)
> B.T.W: we are using OTRS now since a week (400 Tickets a day) and it is far
> superior to the other ones out there!
> Thanks for all your afford!
:))
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
nohl: 2:02pm up 9 days, 23 min, 6 users, load a
d.
:)
> Cheers,
>
> *
> Jake Covert
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
"There are two major products that come out of Berkeley: LSD and Unix.
We don't believe this to be a coincidence." -- Jeremy S. Anderson
no link available. Do I have to configure some
> special things for that?
QueueView (Standard) or Ticket-Zoom should have "Compose Answer" links
(of course you need to add Responses to the Queue -=> admin interface
-=> "Responses <-> Queue").
> Andr
r"
link. Then you will be able to check the sender address, add attachments, ...
> Andreas Haase
> EastLink GmbH
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
"Security is a process, not a product." - Bruce Schneier
AfterPending} = {
'pending auto close+' => 'closed successful',
'pending auto close-' => 'closed unsuccessful',
'pending feedback' => 'feedback',
};
[...]
Restart your webserver (if you use mdo_perl) and you
d" to the document, and
> checked it before the submit), but I reversed all my changes.
:)
> Regards,
> Moshe
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
Old programmers never die. They just branch to a new address.
__
# /opt/otrs/bin/UnlockTickets.pl --all
UnlockTickets.pl - unlock tickets
Copyright (c) 2002 Martin Edenhofer <[EMAIL PROTECTED]>
Unlock all tickets:
Unlocking ticket id 200302061194 ... done.
nohl:~ #
[...]
The ticket is unlocked.
I can't believe that this isn' working for you
ed to do to use aspell?
No. I installed aspell on demo.otrs.org and it works fine.
There are error messages in your httpd error log file?
> =Diane
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
"Security is a process, not a product." - Bruce Schneier
uot;$Self->{CheckMXRecord} = 0;"
in your Kernel/Config.pm.
> greetz
> Hans
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
"Security is a process, not a product." - Bruce Schneier
___
OTRS mailing list: otrs -
ive yet so I'm not too
> worried about losing any test tickets we've made. I'm not a mysql wizard,
> so be kind ;-)
Use the Generic-Agent:
http://otrs.org/pages/index.pl?Action=Ext&Site=Docu/generic-agent.html
You will love it!
Martin
--
Martin Edenhofer - - http:/
.html)
to sort emails.
> - Mark
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
nohl: 8:13am up 4 days, 18:34, 6 users, load average: 0.60, 0.40, 0.30
___
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Archive: http://lists.otr
is in CVS (1.1).
Thanks!
> Thanks,
> Paul
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
Old programmers never die. They just branch to a new address.
___
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Archive: http://list
h is
> terrible ;-)
Or you use:
[...]
:0 fhw :
* ^X-Spam-Status: Yes
| formail -I "X-OTRS-Queue: Spam" | formail -I "X-OTRS-State: closed successful"
[...]
to close also the ticket.
> Stefan
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
"
procmail).
I will see if it's possible...
> - Mark
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
"Security is a process, not a product." - Bruce Schneier
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Arc
* * * $HOME/bin/UnlockTickets.pl --all >> /dev/null
>
> Queues with unlock time set to 0, are not affected and the tickets are
> not unlocked, even with the all option.
>
> Is that the planned behaviour?
No. If you use "UnlockTickets.pl --all" _all_ locked tickets i
omewhere I can change the format of my replies?
Yes, we moved this to the config file. Add the following to your Kernel/Config.pm:
[...]
# ms_style
$Self->{ResponseFormat} = '$Data{"Salutation"}
$Data{"StdResponse"}
$Data{"Signature"}
$Data{"OrigFro
it be possible to have an OPTION to show the "Compose answer (email)"
> in a dropdown list?
Put "$Self->{StdResponsesMethod} = 'Form';" to your Kernel/Config.pm! ,)
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
Old pr
em?
Set the Charsets to invalid. -=> I would leave the Charsets valid because it's
not bad to have the Charsets.
> Jake Covert
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
Noch 207 Tage bis zum Gäubodenvolksfest! ;-)
___
achment <--> Response relationship screen, but I don't see a way to
> get there unless you make another attachment.
Done.
> 2) Navigation: The words top and end might be more explicative if they
> said: "Top of Page" and "Bottom of Page".
Done.
Thanks
Hi Moshe,
On Tue, Feb 18, 2003 at 08:42:11PM +0200, Moshe Leibovitch (SoftLink) wrote:
> How/When/Where was it implemented?
Oh, sorry! |-)
I did this on Sunday (CVS - 1.1 tree).
-=> The agent can do this via the customer panel.
> Thanks,
> Moshe
Martin
--
Martin Edenhof
Hi Moshe,
On Tue, Feb 18, 2003 at 11:39:40AM +0200, Moshe Leibovitch (SoftLink) wrote:
> Is there a way of forcing the agent reply to go through spell checker?
No, not at the moment. And it's not planned.
> Regards,
> Moshe
Martin
--
Martin Edenhofer - - http://marti
m tickets! ,-)
> Mark Nellemann
> Happy OTRS User
:))
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
"Security is a process, not a product." - Bruce Schneier
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archi
orts).
> Thanks,
> Paul
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
"There are two major products that come out of Berkeley: LSD and Unix.
We don't believe this to be a coincidence." -- Jeremy S. Anderson
_
Has anyone had
> a similar problem?
No, but it looks that there is no "test" database in your MySQLd.
Create one with "mysql -u root -p -e 'create database test'" and try to
install the DBD::mysql again.
> >dylan
Martin
--
Martin Edenhofer - - http:
so, there is not way for the customer to "hide" or delete
> old tickets that he is not interested in anymore. Have I missed anything?
I think it's comfortable for the customer to can view or search in old requests.
> Regards,
> Moshe
Martin
--
Martin Edenhofer - - htt
nArea -=> Auto Response <-> Queue -=> set "auto reply" for your wanted
queue.
> Also, occasionally we have more than one ticket that need to be merged. Is
> this possible?
"merge tickets" is on the todo list.
> Paul
27;t it say:
>
> 3. Install tar.gz:
>---
>[. . . . ]
>$shell: chown -R otrs /opt/otrs/*
>
> Just my .02 cents.
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
"Security is a process, not a product." - Bruce Schneier
_
uot;pending date" shows per default) [default: 24*60*60 -=> 1d]
$Self->{PendingDiffTime} = 24*60*60;
[...]
> Thx again.
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
Old programmers never die. They just branch to a new address.
___
dict => frontend
'english' => 'English',
'deutsch' => 'Deutsch',
};
[...]
> Marc
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
"There are two major products that
meanwhile
> I tried to stop this MX in Config.pm by
> setting it to "0" but it did not work, so I tried the
> "installer.pl" but it was in "Secure Mode" Also it did
> not work to set this to "0".
Remember you use mod_perl. You need to restart your we
Hi Pedro,
now I checked this RH8 problem.
Anyway, there is a test rpm for RH8 with apache2 and mod_perl2.
ftp://ftp.otrs.org/pub/otrs/misc/otrs-rh8-1.1.0-CVS20020215.i386.rpm
Thanks for your feedback.
PS: Thanks to Gregor for assistance!
Martin
--
Martin Edenhofer - - http
org)
document moved
[...]
And it will work fine on mod_perl2!
> Gregor
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
"There are two major products that come out of Berkeley: LSD and Unix.
We don't believe this to be a coincidence." -- Jeremy S. Anderson
_
owered-By: $Env{"Product"} $Env{"Version"} - Open Ticket Request System
(http://otrs.org)
document moved
[...]
Is the login working?
> thanks
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
nohl: 10:08pm up 111 days, 45 min, 6 users, load average: 0.17,
s.otrs.org/pipermail/otrs/2003-February/000858.html
> Thanks-Brian
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
"Security is a process, not a product." - Bruce Schneier
___
OTRS mailing list: otrs - Webpage: http://ot
tefan Lauterbach.
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
Old programmers never die. They just branch to a new address.
___
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Archive: http://lists.otrs.org/pipermai
all xx tickets").
But a navigation bettween pages sounds good. :) I put it to the TODO list
for OTRS 1.1.
Thanks!
> Jorge
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
"The number of Unix installations has grown to 10, with more expected."
T
max. searched tickets (DOS!).
You can change it with:
Kernel/Config.pm
[...]
# default limit for Tn search
$Self->{SearchLimitTn} = 80;
# default limit for Txt search
$Self->{SearchLimitTxt} = 80;
[...]
> Thomas
Martin
--
Martin Edenhofer - - http://martin.edenhofer.d
ake Covert
> Infrastructure Analyst
> Electronic Data Systems
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
nohl: 8:43pm up 105 days, 23:20, 6 users, load average: 0.17, 0.22, 0.17
___
OTRS mailing list: otrs - Webpage: htt
t; our installation working with Apache-SSL as the web server, Postgresql as
> the database, and Debian Woody as the operating system. It is based on
> OTRS RC3.
> [...]
Cool! Thanks a lot! :))
> -Eddie
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de
quot;hanging"
index.pl?
Thanks!
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
Noch 220 Tage bis zum Gäubodenvolksfest! ;-)
___
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Archive: http://lists.otrs.org/pipermail/otr
quot;Shared Memory Segments" with "ipcrm ".
Then start the webserver and try it again. Is it working?
PS: Is "bin/CheckDB.pl" working?
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
Noch 221 Tage bis zum Gäubodenvolksfest! ;-)
___
get it working with plain CGI. If the system is working try
to use mod_perl2.
PS: It would be nice if we get feedback about OTRS and mod_perl2. :) Thanks!
> Gregor
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
nohl: 10:21pm up 105 days, 58 min, 6 users, load av
HTML/Lite as well as for
> /opt/otrs/Kernel/Output/HTML/Standard ?
Yes. But the best way it to update Kernel/Output/HTML/Admin.pm to 1.26
(no copy needed).
> -Eddie
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
nohl: 10:19pm up 105 days, 56 min,
trs.org/pages/index.pl?Action=Ext&Site=Docu/receiving-email.html#RECEIVING-EMAIL-POP3
> Thomas Eisenbarth mailto:eisenbarth domecon.de
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
"Security is a process, not a product." - Bruce Schneier
dminUserPreferencesGeneric.dtl
AdminUserPreferences.dtl".
Thanks Marc!
> Gruß
> Marc
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
nohl: 10:10pm up 104 days, 47 min, 6 users, load average: 0.81, 0.58, 0.37
___
OTRS mail
barth mailto:eisenbarth domecon.de
> Donau-Ries Media Consulting www.domecon.de
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
Noch 222 Tage bis zum Gäubodenvolksfest! ;-)
___
OTRS mailing list: otrs - Webpage: h
e (ok for RC3) or is it different?
Where did you the error message (screen)?
Thanks!
> Cheers Marc
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
"Security is a process, not a product." - Bruce Schneier
___
OTRS ma
dhat/7.x/otrs-1.0.0-RC3.src.rpm
89e9a7f3ce94ddf4f99bbaa4f4432732 ./otrs-1.0.0-RC3.tar.gz
359883c50ee309c75ac5c227eb4f758a ./otrs-1.0.0-RC3.tar.bz2
Upgrading from 0.5 to 1.0:
==
Read the UPGRADING and INSTALL files.
Have a lot of fun!
Martin
--
Martin Edenhofer - -
nyway, add a bug report "Not working with mod_perl2 under RH8" to
http://bugs.otrs.org/ and we will work on it. Thanks!
> Pedro Carvalho
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
"There are two major products that come out of Berkeley: LSD and Unix.
We
ible to build in such a feature
> in OTRS? If not, we have to program that for ourselves, but I think, its
> good for others too.
It would be possible as a module like Kernel/Modules/Agent*.pm.
If you want, we can help you to write this module! :)
> Andreas Haase
> EastLink Gm
reminder notification.
Thanks Andreas!
> Andreas Haase
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
Old programmers never die. They just branch to a new address.
___
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Archive: http://li
terPOP3.pl. ,-)
> Diego.
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
Old programmers never die. They just branch to a new address.
___
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Archive: http://lists.otrs.org/piperma
> thread, let me answer your questions below:
>
> On Mon, 2003-01-27 at 12:01, Martin Edenhofer wrote:
> > Hi Mark,
>
> > At first, you can see what script was running (via cron) in /var/log/messages.
> >
> > Check if bin/PostMasterPOP3.pl is running every 10 m
he same).
> Moshe
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
Perfection is our goal, excellence will be tolerated. -- J. Yahl
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"IPC - Invalid argument at" is to us a different
session backend module. e. g. :
Kernel/Config.pm
[...]
$Self->{SessionModule} = 'Kernel::System::AuthSession::DB';
[...]
For the database backend.
> Thanks,
> Mark
Martin
--
Martin Edenhofer - - http://martin.ed
t from CVS.
> Thanks
> Gene
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
Old programmers never die. They just branch to a new address.
___
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Archive: http://lists.
she!
> Regards,
> Moshe
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
"There are two major products that come out of Berkeley: LSD and Unix.
We don't believe this to be a coincidence." -- Jeremy S. Anderson
___
OTRS
pository).
And you still have the other option to attache a attachment via http upload.
Is is what you want?
> Moshe
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
Old programmers never die. They just branch to a new address.
or
the ticket number creation. This file isn't writable for your webserver user.
Solution: Change the permissions of the file (var/log/TicketCounter.log). The
best way would be bin/SetPermissions.sh.
> RUBEN DARIO LOPEZ A.
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
&q
ehow "attach" the Argent queue to the new user. Or something else
> perhaps!
This is ok. The queue appears just if a open ticket is in there (front page
-=> QueueView).
> Mark
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de
lish speaking list! ,-)
> Jörg
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
"There are two major products that come out of Berkeley: LSD and Unix.
We don't believe this to be a coincidence." -- Jeremy S. Anderson
___
r (maybe OTRS 0.5)
OTRS installed and your http://host/otrs/index.pl points to the old directory
(/other/installation/OpenTRS/bin/cgi-bin/ or /other/installation/otrs/bin/cgi-bin/)!
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
"There are two major products that come out of
Jepp. And I see you use mod_perl (Frontend Subfunction: Apache::ROOT...).
Remember to restart the webserver if you change the Kernel/Config.pm (
installer.pl is changing Kernel/Config.pm (database user and pw)).
--=> mod_perl loads modules on startup.
> Robert
Martin
--
Martin Edenhofer - - h
250)
> ;
Thanks Andreas! :) I fixed it.
> Andreas
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
Perfection is our goal, excellence will be tolerated. -- J. Yahl
___
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Archive:
==
Thanks to Robert Kehl for the OTRS on win32 documentation
(http://docu.otrs.org/). There is also a german and english version
available at http://www.robertkehl.de/otrs.
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
Perfection is our goal, excellence will
ticket there even though in the parentheses behind 'Open' stands
> a 0.
> Is that the intended behaviour?
Thanks! I fixed this (CVS).
> Best regards
> Ralph
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
nohl: 7:34pm up 87 days, 22:10, 6 us
icket and set the owner to somebody
of the other group would be:
$Self->{MoveInToAllQueues} = 1;
$Self->{ChangeOwnerToEveryone} = 1;
$Self->{PhoneViewASP} = 0;
I add an example to the online doc.
> Shozo
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
noh
dividual 'agent (note-internal)'-link.
>
> Is this a configurable option, or does it require some recoding?
There is no config option at the moment. But it's a pretty cool idea.
I but it on the TODO list.
Workaround: Use the Ticket-Print-View.
> --
> .''`.
t 'closed
> successful', and 'closed unsuccessful' for one queue, but I want 'closed
> successful', 'closed unsuccessful' and 'training issue' for another
> queue, and maybe another set entirely for a third queue?
No, it's not possible. J
instead, or at least check which one is available. nslookup is
> deprecated...
>
> On Tue, Jan 14, 2003 at 03:14:14PM +0100, Andreas Haase wrote:
> > apt-get -t stable install dnsutils
> > This fixes the problem.
>
> --
> Regards,
>
> Wiktor W
he-perl-startup.pl
[...]
restart the webserver and it should work. I fix it for RC2.
> Thanks,
> Alan Yorinks
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
"There are two major products that come out of Berkeley: LSD and
is dns stuff is used see
"http://lists.otrs.org/pipermail/otrs/2003-January/000765.html";.
PS: I added it to the documentation (CVS).
Thanks!
> Andreas
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
"The number of Unix installations has grown to 10, with more
).
Change the following in Kernel/Config.pm ~ line 539:
[...]
push (@ISA, $Self->{SubConfigs}->{$_});
$Self->$_;
[...]
to:
[...]
push (@ISA, $Self->{SubConfigs}->{$_});
$Self->$_()
[...]
and it will work.
PS: OTRS 1.0 RC1 is rel
ockie before and after I closed the browser and It didn't
> change.
I tried the same with w2k (IE 5), Mac (IE 5.2), Linux (Mozilla and Netscape 4.7).
And it works fine.
> What's wrong?
Take care that you closed all browser windows. And then go back to your OTRS site.
> Tha
).
>
> Anyone have any ideas where this is generated so I can see why it is
> doing this?
It's a bug in 1.0 RC1. I fixed it. Use the current Kernel/Language.pm (
http://otrs.org/cgi-bin/cvsweb.cgi/otrs/Kernel/Language.pm) and it will
work.
> Gene
Martin
--
Martin Edenh
"Don't use CheckMXRecord if your OTRS machine
is behinde a dial-up line ($)!".
> Gene
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
"Security is a process, not a product." - Bruce Schneier
___
OTRS mailing
ere is no PDF version linked (only the HTML version). hmmm... please
> have a look later this week. I will include a link to the latest PDF
> version.
Done. I added the pdf link to 'http://otrs.org/pages/index.pl?Site=Docu'.
Martin
--
Martin Edenhofer - - http://martin.edenhofer
(otrs-7.3) to 1.0
(otrs) so you need to use 'rpm -i'.
> Christoph
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
Perfection is our goal, excellence will be tolerated. -- J. Yahl
___
OTRS mailing list: otrs - Webpag
e same as http://lists.otrs.org/pipermail/otrs/2003-January/000724.html?
Update Kernel/Output/HTML/Agent.pm and try it again (restart the webserver if you use
mod_perl).
If not, there should be more info in the webserver error log.
Thanks for your feedback.
> Thanks
> Gene
Martin
--
Martin
tem::Ticket::ArticleStorageFS';
# loop protection of auto responses on harddisk
$Self->{LoopProtectionModule} = 'Kernel::System::PostMaster::LoopProtection::FS';
[...]
> Gene
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
nohl: 5:11pm up 81 days, 19:4
;t know what it is (at the moment). But we will find it.
Anyway, it's a bug. It would be nice if you create an bug report on
http://bugs.otrs.org/ and add your system info (OS, Perl version, ...)
because it's working for me! :-/
Thanks!
> Maarten
Martin
--
Martin Edenhofer
object method "ArticleStorageInit" via package "Kernel::System::Ticket"
(perhaps you forgot to load "Kernel::System::Ticket"?) at
/home/martin/src/otrs/bin/cgi-bin/../../Kernel/System/Ticket.pm line 96.
[Sun Jan 12 18:19:25 2003] index.pl: Can't locate package 123
Copy each XYZ.pm.dist (example file) file to XYZ.pm (used file).
> [...]
>
> Thanks
> -Brian
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
nohl: 11:10am up 80 days, 13:45, 6 users, load average: 0.20, 0.20, 0.17
___
OTRS m
tPermissions.sh).
Ok, line 99. It's the file permission problem. The webserver can't write to
/opt/otrs/var/log/TicketCounter.log.
Fix it with '/opt/otrs/SetPermissions.sh /opt/otrs
'!
> Hans Scheffers
Martin
--
Martin Ede
is a file permission problem. Webserver user can't write
/opt/otrs/var/log/TicketCounter.log (use bin/SetPermissions.sh).
> Hans
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
"The number of Unix installations has grown to 10, with more expected."
nel/Config.pm
cd Kernel/Config/
for foo in *.dist; do cp $foo `basename $foo .dist`; done
[...]
It's easier to update tar.gz - versions (e. g. on FreeBSD).
> Thanks
> -Brian
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
Old programm
figs}->{$_});
$Self->$_;
[...]
to:
[...]
push (@ISA, $Self->{SubConfigs}->{$_});
$Self->$_()
[...]
and it will work.
PS: OTRS 1.0 RC1 is released (ftp://ftp.gwdg.de/pub/misc/otrs/)! :)
> -Brian
Martin
--
Martin Edenhofer - - http://martin.edenhofe
the system become slower
> each time a session is opened?
The var/cron/session cronjob is cleaning up your session storage (see
admin interface - sessions).
> Diego.
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
"The number of Unix installations has grown to 10, with
use the 1.0 .dtl
files for 1.0.
> Jon.
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
"There are two major products that come out of Berkeley: LSD and Unix.
We don't believe this to be a coincidence." -- Jeremy S. Anderson
_
ut/HTML/Agent.pm?rev=1.77&content-type=text/plain
)
Is it working now? Which perl version do you use?
> Bye
> Ralph
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
Old programmers never die. They just branch to a new address.
Hi Jon,
On Fri, Jan 10, 2003 at 10:01:10AM -0600, Jon Conkle wrote:
> heh. Yeah, that's what i'm looking for. Where do i find that? Is it
> something i need to set up, or is it supposed to be available by default?
OTRS 1.0. It's default (TicketZoom -> Print). ;)
Mar
isn't
restarted (mod_perl)).
> Hans Scheffers
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
nohl: 6:18pm up 78 days, 20:54, 6 users, load average: 0.05, 0.07, 0.08
___
OTRS mailing list: otrs - Webp
was not able to test the whole otrs with mod_perl-2 because I have
Segmentation fault problems. :-/
> -- Jason
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
nohl: 1:34am up 78 days, 4:10, 6 users, load average: 0.07, 0.15, 0.19
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