Re: [otrs] Bulk emptying of a queue

Check the section in the manual on Generic Agents -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Stephen Hawkins Sent: Tuesday, February 03, 2009 1:43 PM To: otrs@otrs.org Subject: [otrs] Bulk emptying of a queue otrs, I an new to otrs having i

[otrs] SugarCRM

Has anyone gotten SugarCRM to work with OTRS yet? If you have, how did you do it? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] SugarCRM

Can you detail how you did this? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Darren Wiebe Sent: Monday, September 29, 2008 5:01 PM To: otrs@otrs.org Subject: [otrs] SugarCRM I just setup OTRS to read contacts with SugarCRM. It was way easier than I

[otrs] SugarCRM

Has anyone gotten SugarCRM to work with OTRS yet? If yes, how? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] mod_perl problem

I'm having a problem with mod_perl. Whenever I activate it on my web server OTRS starts serving up blank pages for OTRS. This behavior is not persistent, but it happens every 5th or 6th request. Has anyone seen this before? ___ OTRS mailing list: otrs

[otrs] mod_perl

I'm having a problem with mod_perl. Whenever I activate it on my web server OTRS starts serving up blank pages for OTRS. This behavior is not persistent, but it happens every 5th or 6th request. Has anyone seen this before? ___ OTRS mailing list: otrs

[otrs] mod_perl

I'm having a problem with mod_perl. Whenever I activate it on my web server OTRS starts serving up blank pages for OTRS. This behavior is not persistent, but it happens every 5th or 6th request. Has anyone seen this before? ___ OTRS mailing list: otrs

Re: [otrs] Fwd: Software error

Disable MX checking From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Miguel Dias Sent: Thursday, June 12, 2008 5:20 AM To: otrs@otrs.org Subject: [otrs] Fwd: Software error Hello all, I'm having a big problem with empty answer

Re: [otrs] OTRS and IE 6

I remember looking at you demo system a while back. It looks like you employ a lot of java for your menus. Your customers security setting can be causing their issue. I hope this helps -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of OTRS - Thorsten Sent: M

Re: [otrs] expand zoom view for customer

Do you know if this view is available by default once selected? I would like to be able to expand and retract the articles by clicking a link. Is this possible? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of OTRS - Thorsten Sent: Thursday, June 12, 2008 9

Re: [otrs] Use stored responses when creating a new email ticket

Use FAQs -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Chris Williams Sent: Saturday, June 14, 2008 2:11 AM To: otrs@otrs.org Subject: [otrs] Use stored responses when creating a new email ticket Is there a way to use the stored responses when creating

RE: [otrs] re-opening closed tickets

The best way will be to use a generic agent to reopen the ticket. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Craig Meirick Sent: Friday, February 22, 2008 8:57 AM To: oTRS@otrs.org Subject: [otrs] re-opening closed tickets Is there a way to re-open a

RE: [otrs] Auto close or removal upon entry into the junk queue possible?

Use a generic agent. Its in the admin section -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jim Archer Sent: Saturday, January 19, 2008 1:17 PM To: User questions and discussions about OTRS.org Subject: [otrs] Auto close or removal upon entry into the ju

RE: [otrs] TimeAccounting and Tickets.

If you find a solution don't forget to share it :) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alan Norton Sent: Wednesday, January 16, 2008 9:43 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] TimeAccounting and Tickets. Hi T

RE: [otrs] (no subject)

discussions about OTRS.org Subject: Re: [otrs] (no subject) -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Maurice James Ny schrieb: > What is /opt/otrs/bin/RebuildTicketIndex.pl used for? > > ...if you use Ticket::IndexModule = "StaticDB", this script rebuilds (updates) a table wh

[otrs] (no subject)

What is /opt/otrs/bin/RebuildTicketIndex.pl used for? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS sy

RE: [otrs] CSV reports

MESSAGE- Hash: SHA1 Hi Maurice, Maurice James Ny schrieb: > Has any one noticed that any reports that you try to generate in CSV > format never come out correctly because data is separated by ; (semi > colon) instead of , (comma) . Does anyone have a fix for this? ...unfortunately t

[otrs] CSV reports

Has any one noticed that any reports that you try to generate in CSV format never come out correctly because data is separated by ; (semi colon) instead of , (comma) . Does anyone have a fix for this? ___ OTRS mailing list: otrs - Webpage: http://otrs.or

RE: [otrs] Multiple system interaction

interaction Maurice James Ny wrote: > Does anyone in the group have multiple OTRS systems that interact > with each other? If so give an example of how it is set up. > Currently I have two systems in my enterprise and I was having hell > making the two systems share tickets. Original

[otrs] Multiple system interaction

Does anyone in the group have multiple OTRS systems that interact with each other? If so give an example of how it is set up. Currently I have two systems in my enterprise and I was having hell making the two systems share tickets. Originally I had the tickets set up identically except for the syst

[otrs] Customer Company

Does anyone know what was the use of adding the Customer Company link. I see you can add company addresses and assign it a customer id, but what was it added to 2.2 for? What purpose does it serve? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/

RE: [otrs] OTRS and PKi authentication

o-wiki.com/HOWTO_CAC_Server . 2007/12/21, Maurice James Ny <[EMAIL PROTECTED]>: > > > > > I know it's a long shot here but has anyone implemented OTRS on PKI (Public > Key Infrastructure) ? We use CAC (Common Access Card) for authentication and > I was wondering if anyo

RE: [otrs] Nils ------->syncuser_csv2otrs.pl

lto:[EMAIL PROTECTED] On Behalf Of Torsten Thau Sent: Wednesday, December 19, 2007 8:10 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Nils --->syncuser_csv2otrs.pl -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Maurice James Ny schrieb: > What kind of modifications

[otrs] OTRS and PKi authentication

I know it's a long shot here but has anyone implemented OTRS on PKI (Public Key Infrastructure) ? We use CAC (Common Access Card) for authentication and I was wondering if anyone knows how to accomplish this task (feat). ___ OTRS mailing list: otrs - Web

RE: [otrs] Re: LDAP support

There should be an ldap sync file in your scripts directory. Run it ./filename.pl -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Abhinav Modi Sent: Thursday, December 20, 2007 10:45 AM To: otrs@otrs.org Subject: [otrs] Re: LDAP support Hi, Would appreci

RE: [otrs] Nils ------->syncuser_csv2otrs.pl

Thau Sent: Monday, December 17, 2007 9:43 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Nils --->syncuser_csv2otrs.pl -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Maurice, Maurice James Ny schrieb: > He Nils I saw your name in this file syncuser_csv2otrs

RE: [otrs] Nils ------->syncuser_csv2otrs.pl

.pl -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Maurice, Maurice James Ny schrieb: > Your system is very nice. Can you sum up what you have done different from > the original install? What have you added? ...thanks a lot. Unfortunately, it's not that easy. Since we haven't chan

RE: [otrs] Nils ------->syncuser_csv2otrs.pl

about OTRS.org Subject: Re: [otrs] Nils --->syncuser_csv2otrs.pl -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Maurice, Maurice James Ny schrieb: > He Nils I saw your name in this file syncuser_csv2otrs.pl it might be > coincidence, but do you know how to get this file to work for

RE: [otrs] Nils ------->syncuser_csv2otrs.pl

Subject: Re: [otrs] Nils --->syncuser_csv2otrs.pl -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Maurice, Maurice James Ny schrieb: > He Nils I saw your name in this file syncuser_csv2otrs.pl it might be > coincidence, but do you know how to get this file to work for customer > u

[otrs] Nils ------->syncuser_csv2otrs.pl

He Nils I saw your name in this file syncuser_csv2otrs.pl it might be coincidence, but do you know how to get this file to work for customer users and not just agents? This will be a great help if anyone knows how. #!/usr/bin/perl -w # -- # syncuser_csv2otrs.pl - sync csv user list or ot

RE: [otrs] Phone call/ new ticket

:29:50 Maurice James Ny написал(а): > Have you entered your customers into the database? Are we must do it by hand, or otrs have "autocreate" feature? When some user wrote a letter for us and ticket are created, a "customerID" field are shown in this ticket (a ema

RE: [otrs] Phone call/ new ticket

Have you entered your customers into the database? DO you have OTRS doing LDAP searches for you? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Michael Mansour Sent: Wednesday, December 12, 2007 10:58 PM To: otrs@otrs.org Subject: [otrs] Phone call/ new t

RE: [otrs] OTRS package installation error

You must install them in the correct order or it will not work _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of djroger abalando Sent: Wednesday, December 12, 2007 2:36 PM To: otrs@otrs.org Subject: [otrs] OTRS package installation error I try to install OTRS::ITSM

RE: [otrs] upgrade OTRS database from 1.3.2 to 2.2.4

Look in the directory /opt/otrs/scrips _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Denis Julien Sent: Wednesday, December 12, 2007 6:16 AM To: otrs@otrs.org Subject: [otrs] upgrade OTRS database from 1.3.2 to 2.2.4 Dear all, I’m moving my otrs 1.3.4 system to

RE: [otrs] Upgrade Issue from 2.0.4 to 2.2.4

I corrected this by disabling MX checking in sysconfig -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of touraman traore Sent: Tuesday, December 11, 2007 10:50 PM To: User questions and discussions about OTRS.org Subject: [otrs] Upgrade Issue from 2.0.4 to 2

RE: [otrs] RE: Time-Accountig

-Accountig -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Maurice James Ny schrieb: > Are there any plans to merge the functionality with tickets? ...sorry for the delay. There are no such plans (yet). Do you have any special/certain idea how to merge these two functionalities? regards, Torsten T

RE: [otrs] Allow Agents to close tickets without being the owner

without being the owner How about if the ticket is locked by someone else? is there a way to allow an agent to close another agent's tickets? -Steve Maurice James Ny wrote: > As long as the ticket is unlocked yes you can > > -Original Message- > From: [EMAIL PROTECTE

RE: [otrs] Allow Agents to close tickets without being the owner

As long as the ticket is unlocked yes you can -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Stephen Loewinsohn Sent: Friday, December 07, 2007 5:56 PM To: otrs@otrs.org Subject: [otrs] Allow Agents to close tickets without being the owner We would like

[otrs] Mas import users

Is there a way to mass import customer users? I found the script to mass import agents. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Supp

RE: [otrs] How is FAQ used? FAQ help suggestions

Is this a wise ass comment? I got a legit query and you waste my time? Why? You stupid f_ - Original Message - From: "Maurice James Ny" <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS.org" Sent: Friday, November 30, 2007 6:18:47 PM (GMT-060

RE: [otrs] Questions about OTRS

Yes to both of your questions -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nielson, Adam Sent: Friday, November 30, 2007 3:05 PM To: otrs@otrs.org Subject: [otrs] Questions about OTRS Hello, I was curious if in OTRS you can have it authenticate from a

RE: [otrs] How is FAQ used? FAQ help suggestions

You have to create your FAQ from scratch. Common problems with common solutions Question: How do I restart my computer running windows XP Solution: Click on “Start” , click “Turn off computer”. When prompted select from the drop down box that appears “Restart” _ From: [EMAIL P

RE: [otrs] RE: Time-Accountig

Are there any plans to merge the functionality with tickets? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Torsten Thau Sent: Tuesday, November 27, 2007 12:16 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] RE: Time-Accountig --

RE: [otrs] chat software integrated to OTRS

The only bad thing about this application is that it is hosted off site _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of TT Sent: Wednesday, November 07, 2007 3:23 PM To: otrs@otrs.org Subject: [otrs] chat software integrated to OTRS Hi Community, We are the dev

RE: [otrs] one more thing

Use an ACL to remove the button _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mujtaba Karim Sent: Wednesday, October 24, 2007 5:58 AM To: otrs@otrs.org Subject: [otrs] one more thing Hi I guess I am flooding in with questions please bear me Is there a way

RE: [otrs] Can users (agents) work with OTRS by email?

I believe that there is an admin email interface in Config Options: Ticket -> Core::PostMaster PostMaster::PreFilterModule###999-AgentInterface: -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit) Sent: Monday, October 22, 2007 8:49 AM

RE: [otrs] iis & otrs?

> -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Maurice James Ny > Sent: Sunday, October 21, 2007 5:02 PM > To: 'User questions and discussions about OTRS.org' > Subject: RE: [otrs] iis & otrs? > > I would highly

RE: [otrs] iis & otrs?

My installation works!! -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Henry Verbeek Sent: Sunday, October 21, 2007 11:21 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] iis & otrs? Hi, Maurice James Ny schreef: >

RE: [otrs] iis & otrs?

I would highly recommend that you install it on a Linux server. I am sure this will eliminate 99.9% of your problems -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gábor Rell beltex Sent: Saturday, October 20, 2007 5:27 AM To: otrs@otrs.org Subject: [otrs

RE: [otrs] Delay before sending e-mail

Tyr to disable MX checking and see if that helps _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Harry Cruz Sent: Friday, October 19, 2007 10:33 AM To: User questions and discussions about OTRS.org Subject: [otrs] Delay before sending e-mail Hello, Everyone! I've

RE: [otrs] upgrade

Amen!!! -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Adriano Amaral Sent: Friday, October 19, 2007 8:13 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] upgrade Ok first get rid of the biggest bug of all, WIN2K3, get yourself a

RE: [otrs] OTRS Webmail client non-functional. REPOST

Don't feel bad I get answers about 8% of the time. I try to help when I can. OTRS sells support so more that likely this is the reason why the developers hardly use this list. They monitor the bug report area more closely because that affects their bottom line $$. They know that no one will pay for

[otrs] Multiple system interaction

Does anyone in the group have multiple otrs systems that interact with each other? If so give an example of how it is set up. Currently I have two systems in my enterprise and I was having hell making the two systems share tickets. Originally I had the tickets set up identically except for the syst

[otrs] Customer User import

Does anyone know of any way to mass import customer users into the OTRS database from an active directory/ldap dump. Currently there is a script to import user agents (syncuser-csv2otrs.pl) into the database from a csv file. ___ OTRS mailing list: otr

RE: [otrs] Software Error

: User questions and discussions about OTRS.org Subject: Re: [otrs] Software Error Hi, This link shoud be useful : http://lists.otrs.org/pipermail/otrs/2007-July/019315.html Best regards, Laurent MINOST Le mercredi 19 septembre 2007 à 03:30 +0200, Maurice James Ny a écrit : Does anyone know

[otrs] Software Error

Does anyone know what this error is? I get this when ever I try to send an email from an open ticket. Modification of a read-only value attempted at /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi/Net/DNS/Question.pm ___ OTRS mailing list:

[otrs] otrs.org FAQ

Why isn't the FAQ on otrs.org ever updated? This is a question to the developers, or who ever can answer it ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bi

[otrs] PKI Implementation

I know this is a long shot. Has anyone attempted PKI implementation for authentication to OTRS? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/o

RE: [otrs] Attachments Cause "Need Filename!" and "Need Content!" Errors

What size is the attachment -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of J Yunke Sent: Thursday, September 13, 2007 2:53 PM To: otrs@otrs.org Subject: [otrs] Attachments Cause "Need Filename!" and "Need Content!" Errors Hi -- I'm new to OTRS, so fe

RE: [otrs] bulk close for all tickets in queue

Running the generic agent will work _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jenkins, Robert Sent: Friday, August 17, 2007 4:23 PM To: otrs@otrs.org Subject: [otrs] bulk close for all tickets in queue Hi all, Newb user here.. We have a particular queue

RE: [otrs] Public interface in 2.2.1

You need to install the FAQ module -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dummy cerberus Sent: Tuesday, August 14, 2007 4:57 AM To: otrs@otrs.org Subject: [otrs] Public interface in 2.2.1 Hello, with OTRS 2.2.1, when I try to access http:///otrs

RE: [otrs] LDAP and Database

ation? 2007/7/27, Maurice James Ny <[EMAIL PROTECTED]>: > > > > > At the moment I have both the database and active directory begin accessed > by OTRS. I would like to be able to import my users from active directory > into my OTRS database. Is this possible? Whe

[otrs] LDAP and Database

At the moment I have both the database and active directory begin accessed by OTRS. I would like to be able to import my users from active directory into my OTRS database. Is this possible? When ever I try to add users to the database through the web interface I get an error that the user already e

RE: [otrs] escalated tickets notifications

It's in the admin manual. Check your preferences you will see lock timeout notification, change that to yes. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Munawar Zeeshan Sent: Monday, July 23, 2007 8:30 AM To: 'User questions and discussions about OTRS.

RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -

The fastest way to find it is to search the sysconfig for FQDN _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sanson, Rick Sent: Monday, July 16, 2007 7:02 PM To: otrs Subject: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Please? I've got hou

RE: [otrs] upgrade OTRS 2.1.7 to 2.2.1

name? Vbrgs! On 7/13/07, Maurice James Ny <[EMAIL PROTECTED] > wrote: Once you complete the rpm upgrade you must run the DB upgrade script. _ From: [EMAIL PROTECTED] [mailto: <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED] On Behalf Of bradis Sent: Monday, July 09, 2007

RE: [otrs] Auto Close old tickets

The generic agent can do this -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jeff Shepherd Sent: Thursday, July 12, 2007 10:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Auto Close old tickets I've actually been curious abou

RE: [otrs] Just while I'm asking other questions... Auto Close?

You might want to make sure that you unlock it. If you didn't it will still show up in your QUEUE in a locked status _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Shue, Daniel G. Sent: Thursday, July 12, 2007 8:19 AM To: User questions and discussions about OTRS.org

RE: [otrs] Changing the Customer View

Its located here Config Options: Ticket -> Frontend::Customer::ModuleRegistration You can change the titles to what ever you want. _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jonathon Sent: Wednesday, July 11, 2007 1:18 PM To: 'User questions and discussions a

RE: [otrs] Attachments are cut off...

You have to increase the maximum packet size in the mysql config. It's a mysql setting -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jeff Shepherd Sent: Wednesday, July 11, 2007 12:46 PM To: User questions and discussions about OTRS.org Subject: [otrs] A

RE: [otrs] default e-mail address

You must enable POP3 on your exchange in order to receive emails through OTRS. _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of pri pri Sent: Tuesday, July 10, 2007 7:03 AM To: otrs@otrs.org Subject: Re: [otrs] default e-mail address hi there i went through the doc

RE: [otrs] Text/plain vs text/HTML

Config Options: Ticket -> Core::PostMaster Type HTML in your sysconfig search _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Arnold, Andrew Sent: Tuesday, July 10, 2007 5:25 AM To: User questions and discussions about OTRS.org Subject: FW: [otrs] Text/plain vs tex

RE: [otrs] default e-mail address

Ensure that your exchange is allowing POP3 connections for the account that you are using to retrieve the messages. That same account must be used to send emails via SMTP smart host _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of pri pri Sent: Tuesday, July 10, 2007 5:

RE: [otrs] Problems downloading email from server.

Run the PostMasterPOP3.pl script manually and watch the output. Post back what you see. _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dan King Sent: Monday, July 09, 2007 2:58 PM To: User questions and discussions about OTRS.org Subject: [otrs] Problems downloading e

RE: [otrs] upgrade OTRS 2.1.7 to 2.2.1

Once you complete the rpm upgrade you must run the DB upgrade script. _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of bradis Sent: Monday, July 09, 2007 8:46 AM To: User questions and discussions about OTRS.org Subject: [otrs] upgrade OTRS 2.1.7 to 2.2.1 So, did an

RE: [otrs] Ideas and requests for the otrs.org Web site

I have a few. I will send them as I remember. Here is one that I remember: - OTRS tip of the day Make it one of those obscure option or configurations that no one really is too familiar with. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bodo Bauer S

RE: [otrs] Otrs plug-ins

A custom module like the one that you described may have to be programmed by an OTR$ consultant. _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Tuesday, July 03, 2007 5:24 AM To: otrs@otrs.org Subject: [otrs] Otrs plug-ins Dear all, Sorr

RE: [otrs] changing the Ticket::Hook:

The existing tickets will not be affected. I've done this change on my own system. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Randy Rodriguez Sent: Tuesday, July 03, 2007 4:01 PM To: otrs@otrs.org Subject: [otrs] changing the Ticket::Hook: I would l

RE: [otrs] Survey Package in OTRS

Search the previous threads. I had this question answered for me once before. Look in your sysconfig and change the amount of time between surveys sent to a number value less than the whole number 1. i.e .01 or .001 or even .0235. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL P

RE: [otrs] Installing Perl Modules during Source installation on Unix

What version of Linux are you using? _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dan King Sent: Thursday, June 28, 2007 5:05 PM To: User questions and discussions about OTRS.org Subject: [otrs] Installing Perl Modules during Source installation on Unix I am try

RE: [otrs] New Message/Caching Problem

You have to perform an action on the ticket. i.e. Add a not or send an email for the new message count to go away. _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Chris Trolitsch Sent: Monday, June 18, 2007 6:40 PM To: otrs@otrs.org Subject: [otrs] New Message/Caching

RE: [otrs] NewTicketReject.pm

- Hash: SHA1 Hi, Maurice James Ny schrieb: > What is NewTicketReject.pm used for? Its located in > /opt/otrs/Kernel/System/Filter/ > How do I use it? search for it in SysConfig and you'll probably find an entry in Ticket - -> Core::PostMaster: "PostMaster::PreFilterModule###3-

RE: [otrs] Agents adding tickets

Agents open tickets on behalf of customers from the agent interface. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, June 06, 2007 8:09 AM To: otrs@otrs.org Subject: [otrs] Agents adding tickets Hi all, I'm pretty new

RE: [otrs] Filter only replys on POP3

You might want to give up on that question. I've been asking for months now. You might have to buy a "support contract" to get that answered. What I do know is that NewTicketReject.pm has something to do with it. I asked about that last week and no one touched that question. It must be some kind of

RE: [otrs] [EMAIL PROTECTED] question

This behavior should only happen if you login as root and move tickets. _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nick Goldwater Sent: Monday, June 04, 2007 12:24 PM To: otrs@otrs.org Subject: [otrs] [EMAIL PROTECTED] question I have noticed that when I move

[otrs] NewTicketReject.pm

What is NewTicketReject.pm used for? Its located in /opt/otrs/Kernel/System/Filter/ How do I use it? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/list

RE: [otrs] Email to Ticket Trouble

I was wondering if you found a solution yet. I've never heard of a problem like this before. _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jason Kleinberg Sent: Wednesday, May 30, 2007 1:35 PM To: otrs@otrs.org Subject: [otrs] Email to Ticket Trouble I recently i

[otrs] NewTicketReject.pm

What is NewTicketReject.pm used for? Its located in /opt/otrs/Kernel/System/Filter/ How do I use it? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listi

RE: [otrs] PostMaster POP3 Account problem

Check your event logs to see if there are any errors. Force PostMasterPOP3.pl to run and watch for errors. On UNIX this command is ./PostMasterPOP3.pl. I'm not sure what the exact command is in windows. Good Luck _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of N

RE: [otrs] Error when closing tickets

I answered this question last week. Here it is again: Try to search the archives there may be more answers. This one worked for me. *** It might sound crazy, but I removed the line of code from Email.pm that the error is refer

RE: [otrs] Transfom a ticket into a follu-up: is it possible?

It is not possible. Once the ticket is created that's it. _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gabriele D'Andrea Sent: Monday, May 28, 2007 4:12 AM To: User questions and discussions about OTRS.org Subject: [otrs] Transfom a ticket into a follu-up: is it pos

RE: [otrs] Error when closing tickets

ms to come and go at random. Michael Bush -- Software error: Unknown encoding '' at ../..//Kernel/System/Email.pm line 255 -- Maurice James Ny wrote: > I'm using the default character set 8859-1 running OTRS 2.1.7 on Red Hat EL4 > > > > This is o

[otrs] Share system tickets

Does anyone know how to get two separate systems to share tickets? Company a (system id 10) sends a ticket # 20070510003 to Company b (system id 06) which uses a ticket scheme of 20070506003. and when the ticket arrives to company b it keeps its ticket number from company a?

RE: [otrs] close ticket without body

ission errors (EX_TEMPFAIL) anyone knows maybe the correct chmod , chown settings for sendmail (works) (not so important) thank you much bye richard - Original Message - From: "Maurice James Ny" <[EMAIL PROTECTED]> To: "'User questions and discussions about

RE: [otrs] close ticket without body

It's best to have the script check the body for text. The more information that you put into a trouble ticket, the more useful your system will become. I encourage my agents to fill in as much information as possible. I'm sorry I don't fully understand question b -Original Message- Fro

RE: [otrs] Ticket Age

k worked that subject nearly to death. I didn't read them all past the first few but if you check the archives you may find a wealth of information. It isn't something that I can speak intelligently on, yet. LQ > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL

RE: [otrs] Password valitation fails !!!!

Wow that sounds like a serious bug!! _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Carlos G Oyarzabal Sent: Thursday, May 17, 2007 3:20 PM To: 'User questions and discussions about OTRS.org' Subject: [otrs] Password valitation fails Hi List, I have OTRS

RE: [otrs] close ticket without body

Instead of typing letter just put a single space in the body. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Thursday, May 17, 2007 3:55 AM To: User questions and discussions about OTRS.org Subject: [otrs] close ticket without body

RE: [otrs] Reject emails

a regular basis, but considering accepting new tickets via email is a core feature, you may have a rough road ahead to disable that function while still allowing notifications and the like. -Original Message- From: "Maurice James Ny" <[EMAIL PROTECTED]> To: "'User

RE: [otrs] Customer id's?

I don’t think you want that to happen. The customer ID field is related to an entire company. Example: John and Joe both work for IBM. You would want to give both of them the same customer ID of IBM or what ever you want to use to identify IBM as a company. When a selected representative from IBM a

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