org [mailto:otrs-boun...@otrs.org] On Behalf
> Of
>> brainstorm
>> Sent: maandag 4 mei 2009 14:12
>> To: User questions and discussions about OTRS.
>> Subject: Re: [otrs] Merging tickets from other ticketing systems
>>
>> Hi Fran,
>>
>> Thanks for
tegration.
Kind regards,
Frans
> -Original Message-
> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf
Of
> brainstorm
> Sent: maandag 4 mei 2009 14:12
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Merging tickets from other tick
lue:
>
>
> Further more you have options available like, let the other party send
> to a special e-mail address, have them send their ticket ID in a (OTRS)
> header variable, filter form fixed values in the body etc. etc.
>
> gr,
> Frans
>> -Original Message-
>
boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf
Of
> brainstorm
> Sent: donderdag 30 april 2009 13:37
> To: otrs@otrs.org
> Subject: [otrs] Merging tickets from other ticketing systems
>
> Hi ppl,
>
> I'm sure that this is answered somewhere in the ML archives, but I
Hi ppl,
I'm sure that this is answered somewhere in the ML archives, but I
wasn't able to find it though :-/
The issue is simple, but before jumping on writing a custom OTRS
plugin I want to be sure that the functionality isn't already on
mainline OTRS.
We cooperate with other organizations but
sendet: Mittwoch, 7. Januar 2009 00:53
> An: User questions and discussions about OTRS.; Obee, Daniel
> Betreff: Re: [otrs] merging tickets leaves old ticket
>
> Obee, Daniel schreef:
>> Hi Amedee
>>
>> OTRS in this case does nothing but work as intended. The old ticket
>&
Ugo Bellavance schreef:
> Amedee Van Gasse a écrit :
>> Hello,
>>
>> When I merge one ticket into the other, the old ticket is changed to:
>> (for example)
>>
>>
>> Merged Ticket 200810211024 to 200810211015.
>>
>>
>> OTRS version is 2.3.2.
>>
>> Is this normal behavior? I have used OTRS in
On Fri, December 19, 2008 13:06, Amedee Van Gasse wrote:
> Could you please give me detailed instructions to change that?
> Because either our server admin has to do it, and he only bothers with
> installing security updates, or I have to do it, and I know nothing about
> OTRS administration.
Nev
On Wed, December 17, 2008 08:54, Obee, Daniel wrote:
> Hi Amedee
>
> OTRS in this case does nothing but work as intended. The old ticket must
> be left in the data base for
>
> a) revision causes and
> b) as a reference for searches.
>
> How else are you gonna find the merged ticket if you only got
Dear Amedee,
These are the virtues of Open Source. There is no way you are entitled
to support or that anyone should fix any issues that you discover with
OTRS. Let me quote the GNU license under which OTRS is distributed:
NO WARRANTY
11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE
e
Van Gasse
Gesendet: Dienstag, 16. Dezember 2008 19:07
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] merging tickets leaves old ticket
On Thu, November 27, 2008 10:57, Amedee Van Gasse wrote:
> On Mon, November 3, 2008 16:53, Ugo Bellavance wrote:
>> Amedee Van Gasse a écr
On Thu, November 27, 2008 10:57, Amedee Van Gasse wrote:
> On Mon, November 3, 2008 16:53, Ugo Bellavance wrote:
>> Amedee Van Gasse a écrit :
>>> On Mon, November 3, 2008 15:20, Ugo Bellavance wrote:
Amedee Van Gasse a écrit :
> Hello,
>
> When I merge one ticket into the other, t
On Thu, November 27, 2008 10:57, Amedee Van Gasse wrote:
> On Mon, November 3, 2008 16:53, Ugo Bellavance wrote:
>> Amedee Van Gasse a écrit :
>>> On Mon, November 3, 2008 15:20, Ugo Bellavance wrote:
Amedee Van Gasse a écrit :
> Hello,
>
> When I merge one ticket into the other, t
On Mon, November 3, 2008 16:53, Ugo Bellavance wrote:
> Amedee Van Gasse a écrit :
>> On Mon, November 3, 2008 15:20, Ugo Bellavance wrote:
>>> Amedee Van Gasse a écrit :
Hello,
When I merge one ticket into the other, the old ticket is changed to:
(for example)
Me
Amedee Van Gasse a écrit :
On Mon, November 3, 2008 15:20, Ugo Bellavance wrote:
Amedee Van Gasse a écrit :
Hello,
When I merge one ticket into the other, the old ticket is changed to:
(for example)
Merged Ticket 200810211024 to 200810211015.
OTRS version is 2.3.2.
Is this normal
On Mon, November 3, 2008 15:20, Ugo Bellavance wrote:
> Amedee Van Gasse a écrit :
>> Hello,
>>
>> When I merge one ticket into the other, the old ticket is changed to:
>> (for example)
>>
>>
>> Merged Ticket 200810211024 to 200810211015.
>>
>>
>> OTRS version is 2.3.2.
>>
>> Is this normal
Amedee Van Gasse a écrit :
Hello,
When I merge one ticket into the other, the old ticket is changed to:
(for example)
Merged Ticket 200810211024 to 200810211015.
OTRS version is 2.3.2.
Is this normal behavior? I have used OTRS in the past, and then it
didn't leave any trace of the o
Hello,
When I merge one ticket into the other, the old ticket is changed to:
(for example)
Merged Ticket 200810211024 to 200810211015.
OTRS version is 2.3.2.
Is this normal behavior? I have used OTRS in the past, and then it
didn't leave any trace of the old ticket after a merge. (exc
I am trying to merge two tickets. Both of which are under my ownership.
However, every time I try to do it, I get a "No Permission" message. Is
there something that I'm missing out?
Also, how can you use the split ticket functionality without enabling phone
tickets? I'd like to be able to create n
Moin,
as far as i understood this feature it is just for
'linking' tickets to esach other, to show that there is a relation between
them (e.g. follow up with new number, similiar case, same error different
client etc.) In this meaning it doesnt make that much sense to close a
linked ticket, doesn
Hi!
The only think I've seen so far is the "link" option (in Ticket Zoom),
but it doesn't
work as I expected. I suppose that if you link ticket A to ticket B, and then
someone
closes ticket B, ticket A should close automatically with the same close state
than ticket
B. It sho
Is there a way to merge multiple tickets?
I have a bunch of (boneheaded) users that often submit the same item two or
three times. Rather than closing/deleting tickets, I would like to "merge"
them into the original ticket.
Mark Nernberg
___
OTRS mai
Thanks to everybody for their help!
I downloaded the KQ theme from:
> http://home.kqnet.pt/ccanau/1.2.2/
followed the instructions and was, indeed, able to merge tickets!
YEAH!
I am still living in fear from the statement that
"merging isnt... perfect"
But otherwise happy,
Thank you David
Citando "Jonathan E. Katz" <[EMAIL PROTECTED]>:
>
>
> Hi all,
> I have searched the archive a bit looking for a solution, but, it
> looks
> like there hasnt been a post about this recently.
There has been, but it was well hidden under a pretty screenshot :)
>
> I need a solution for the c
Hi all,
I have searched the archive a bit looking for a solution, but, it looks
like there hasnt been a post about this recently.
I need a solution for the case where I have an existing ticket and an
email comes in that _should_ be attached to the existing ticket, but, for
whatever reason it i
Hello:
As far as I can determine, ticket merging is "on the to-do list"
but not
implemented as yet. Is there anyone out there who has a workaround to this?
Alternatively, is there anyone out there who is working on this feature
who
might have and be willing to share their current code
Hi Shozo,
On Wed, Dec 11, 2002 at 06:16:16PM +0900, murahashi wrote:
> I searched an answer for this question posted before from Bryan, but I can't
> find it.
> Merging ticket feature is implemented?
> My otrs is 0.5 Beta8.
Not yet. It's on the TODO list... for Beta9. I'm to slow. :-/
> Shozo
Hi Martin and list,
I searched an answer for this question posted before from Bryan, but I can't
find it.
Merging ticket feature is implemented?
My otrs is 0.5 Beta8.
Thank you.
Shozo
----
[otrs] merging tickets?
Hallo,
Is there any way to merge tickets, ie when someone accidentally sends
two similar emails? Right now I just close the second ticket, but other
systems I've used allow merging.
Thanks,
Bryan
___
OTRS mailing list: otrs - Webpage: http://otrs.or
On Mon, Aug 12, 2002 at 04:42:09PM +0100, Michael Bielicki wrote:
> OK, if we are flying on that plane, here is another one that would come quite
> handy:
> doing things on multiple tickets at once, like changing their queue, assigning
> a customer or putting an owner ?
Ja. That`s on the todo l
OK, if we are flying on that plane, here is another one that would come quite
handy:
doing things on multiple tickets at once, like changing their queue, assigning
a customer or putting an owner ?
On Monday 12 Aug 2002 13:57, Martin Edenhofer shaped the electrons to say:
> Hi Michael,
>
> On F
Hi Michael,
On Fri, Aug 09, 2002 at 04:27:52PM +0100, Michael Bielicki wrote:
> another question. Quite often customers screw up the subject line and we have
> to sort in their message to a particular ticket number. How do we do that ?
Thank you for your nice ideas. It will also be in the next
another question. Quite often customers screw up the subject line and we have
to sort in their message to a particular ticket number. How do we do that ?
cheers
Michael
___
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