Re: [otrs] Merging tickets from other ticketing systems

2009-05-14 Thread brainstorm
org [mailto:otrs-boun...@otrs.org] On Behalf > Of >> brainstorm >> Sent: maandag 4 mei 2009 14:12 >> To: User questions and discussions about OTRS. >> Subject: Re: [otrs] Merging tickets from other ticketing systems >> >> Hi Fran, >> >> Thanks for

Re: [otrs] Merging tickets from other ticketing systems

2009-05-04 Thread Frans Stekelenburg
tegration. Kind regards, Frans > -Original Message- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > brainstorm > Sent: maandag 4 mei 2009 14:12 > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Merging tickets from other tick

Re: [otrs] Merging tickets from other ticketing systems

2009-05-04 Thread brainstorm
lue: > > > Further more you have options available like, let the other party send > to a special e-mail address, have them send their ticket ID in a (OTRS) > header variable, filter form fixed values in the body etc. etc. > > gr, > Frans >> -Original Message- >

Re: [otrs] Merging tickets from other ticketing systems

2009-05-01 Thread Frans Stekelenburg
boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > brainstorm > Sent: donderdag 30 april 2009 13:37 > To: otrs@otrs.org > Subject: [otrs] Merging tickets from other ticketing systems > > Hi ppl, > > I'm sure that this is answered somewhere in the ML archives, but I

[otrs] Merging tickets from other ticketing systems

2009-04-30 Thread brainstorm
Hi ppl, I'm sure that this is answered somewhere in the ML archives, but I wasn't able to find it though :-/ The issue is simple, but before jumping on writing a custom OTRS plugin I want to be sure that the functionality isn't already on mainline OTRS. We cooperate with other organizations but

Re: [otrs] merging tickets leaves old ticket

2009-01-08 Thread Amedee Van Gasse
sendet: Mittwoch, 7. Januar 2009 00:53 > An: User questions and discussions about OTRS.; Obee, Daniel > Betreff: Re: [otrs] merging tickets leaves old ticket > > Obee, Daniel schreef: >> Hi Amedee >> >> OTRS in this case does nothing but work as intended. The old ticket >&

Re: [otrs] merging tickets leaves old ticket

2009-01-06 Thread Amedee Van Gasse
Ugo Bellavance schreef: > Amedee Van Gasse a écrit : >> Hello, >> >> When I merge one ticket into the other, the old ticket is changed to: >> (for example) >> >> >> Merged Ticket 200810211024 to 200810211015. >> >> >> OTRS version is 2.3.2. >> >> Is this normal behavior? I have used OTRS in

Re: [otrs] merging tickets leaves old ticket

2008-12-19 Thread Amedee Van Gasse
On Fri, December 19, 2008 13:06, Amedee Van Gasse wrote: > Could you please give me detailed instructions to change that? > Because either our server admin has to do it, and he only bothers with > installing security updates, or I have to do it, and I know nothing about > OTRS administration. Nev

Re: [otrs] merging tickets leaves old ticket

2008-12-19 Thread Amedee Van Gasse
On Wed, December 17, 2008 08:54, Obee, Daniel wrote: > Hi Amedee > > OTRS in this case does nothing but work as intended. The old ticket must > be left in the data base for > > a) revision causes and > b) as a reference for searches. > > How else are you gonna find the merged ticket if you only got

Re: [otrs] merging tickets leaves old ticket

2008-12-17 Thread Michiel Beijen
Dear Amedee, These are the virtues of Open Source. There is no way you are entitled to support or that anyone should fix any issues that you discover with OTRS. Let me quote the GNU license under which OTRS is distributed: NO WARRANTY 11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE

Re: [otrs] merging tickets leaves old ticket

2008-12-16 Thread Obee, Daniel
e Van Gasse Gesendet: Dienstag, 16. Dezember 2008 19:07 An: User questions and discussions about OTRS. Betreff: Re: [otrs] merging tickets leaves old ticket On Thu, November 27, 2008 10:57, Amedee Van Gasse wrote: > On Mon, November 3, 2008 16:53, Ugo Bellavance wrote: >> Amedee Van Gasse a écr

Re: [otrs] merging tickets leaves old ticket

2008-12-16 Thread Amedee Van Gasse
On Thu, November 27, 2008 10:57, Amedee Van Gasse wrote: > On Mon, November 3, 2008 16:53, Ugo Bellavance wrote: >> Amedee Van Gasse a écrit : >>> On Mon, November 3, 2008 15:20, Ugo Bellavance wrote: Amedee Van Gasse a écrit : > Hello, > > When I merge one ticket into the other, t

Re: [otrs] merging tickets leaves old ticket

2008-12-16 Thread Amedee Van Gasse
On Thu, November 27, 2008 10:57, Amedee Van Gasse wrote: > On Mon, November 3, 2008 16:53, Ugo Bellavance wrote: >> Amedee Van Gasse a écrit : >>> On Mon, November 3, 2008 15:20, Ugo Bellavance wrote: Amedee Van Gasse a écrit : > Hello, > > When I merge one ticket into the other, t

Re: [otrs] merging tickets leaves old ticket

2008-11-27 Thread Amedee Van Gasse
On Mon, November 3, 2008 16:53, Ugo Bellavance wrote: > Amedee Van Gasse a écrit : >> On Mon, November 3, 2008 15:20, Ugo Bellavance wrote: >>> Amedee Van Gasse a écrit : Hello, When I merge one ticket into the other, the old ticket is changed to: (for example) Me

Re: [otrs] merging tickets leaves old ticket

2008-11-03 Thread Ugo Bellavance
Amedee Van Gasse a écrit : On Mon, November 3, 2008 15:20, Ugo Bellavance wrote: Amedee Van Gasse a écrit : Hello, When I merge one ticket into the other, the old ticket is changed to: (for example) Merged Ticket 200810211024 to 200810211015. OTRS version is 2.3.2. Is this normal

Re: [otrs] merging tickets leaves old ticket

2008-11-03 Thread Amedee Van Gasse
On Mon, November 3, 2008 15:20, Ugo Bellavance wrote: > Amedee Van Gasse a écrit : >> Hello, >> >> When I merge one ticket into the other, the old ticket is changed to: >> (for example) >> >> >> Merged Ticket 200810211024 to 200810211015. >> >> >> OTRS version is 2.3.2. >> >> Is this normal

Re: [otrs] merging tickets leaves old ticket

2008-11-03 Thread Ugo Bellavance
Amedee Van Gasse a écrit : Hello, When I merge one ticket into the other, the old ticket is changed to: (for example) Merged Ticket 200810211024 to 200810211015. OTRS version is 2.3.2. Is this normal behavior? I have used OTRS in the past, and then it didn't leave any trace of the o

[otrs] merging tickets leaves old ticket

2008-11-02 Thread Amedee Van Gasse
Hello, When I merge one ticket into the other, the old ticket is changed to: (for example) Merged Ticket 200810211024 to 200810211015. OTRS version is 2.3.2. Is this normal behavior? I have used OTRS in the past, and then it didn't leave any trace of the old ticket after a merge. (exc

[otrs] merging tickets...

2008-06-12 Thread adrian guevara
I am trying to merge two tickets. Both of which are under my ownership. However, every time I try to do it, I get a "No Permission" message. Is there something that I'm missing out? Also, how can you use the split ticket functionality without enabling phone tickets? I'd like to be able to create n

Re: Re: [otrs] "merging" tickets

2005-03-07 Thread Volker . Lipper
Moin, as far as i understood this feature it is just for 'linking' tickets to esach other, to show that there is a relation between them (e.g. follow up with new number, similiar case, same error different client etc.) In this meaning it doesnt make that much sense to close a linked ticket, doesn

Re: [otrs] "merging" tickets

2005-03-07 Thread victor . rodriguez
Hi! The only think I've seen so far is the "link" option (in Ticket Zoom), but it doesn't work as I expected. I suppose that if you link ticket A to ticket B, and then someone closes ticket B, ticket A should close automatically with the same close state than ticket B. It sho

[otrs] "merging" tickets

2005-03-04 Thread m
Is there a way to merge multiple tickets? I have a bunch of (boneheaded) users that often submit the same item two or three times. Rather than closing/deleting tickets, I would like to "merge" them into the original ticket. Mark Nernberg ___ OTRS mai

Re: [otrs] Merging Tickets (Merge function)

2004-04-12 Thread Jonathan E. Katz
Thanks to everybody for their help! I downloaded the KQ theme from: > http://home.kqnet.pt/ccanau/1.2.2/ followed the instructions and was, indeed, able to merge tickets! YEAH! I am still living in fear from the statement that "merging isnt... perfect" But otherwise happy, Thank you David

Re: [otrs] Merging Tickets (Merge function)

2004-04-09 Thread david . cruz
Citando "Jonathan E. Katz" <[EMAIL PROTECTED]>: > > > Hi all, > I have searched the archive a bit looking for a solution, but, it > looks > like there hasnt been a post about this recently. There has been, but it was well hidden under a pretty screenshot :) > > I need a solution for the c

[otrs] Merging Tickets (Merge function)

2004-04-09 Thread Jonathan E. Katz
Hi all, I have searched the archive a bit looking for a solution, but, it looks like there hasnt been a post about this recently. I need a solution for the case where I have an existing ticket and an email comes in that _should_ be attached to the existing ticket, but, for whatever reason it i

Re: [otrs] Merging Tickets

2003-07-28 Thread Mike Witkowski
Hello: As far as I can determine, ticket merging is "on the to-do list" but not implemented as yet. Is there anyone out there who has a workaround to this? Alternatively, is there anyone out there who is working on this feature who might have and be willing to share their current code

Re: [otrs] merging tickets?

2002-12-11 Thread Martin Edenhofer
Hi Shozo, On Wed, Dec 11, 2002 at 06:16:16PM +0900, murahashi wrote: > I searched an answer for this question posted before from Bryan, but I can't > find it. > Merging ticket feature is implemented? > My otrs is 0.5 Beta8. Not yet. It's on the TODO list... for Beta9. I'm to slow. :-/ > Shozo

[otrs] merging tickets?

2002-12-11 Thread murahashi
Hi Martin and list, I searched an answer for this question posted before from Bryan, but I can't find it. Merging ticket feature is implemented? My otrs is 0.5 Beta8. Thank you. Shozo ---- [otrs] merging tickets?

[otrs] merging tickets?

2002-11-09 Thread Bryan Fullerton
Hallo, Is there any way to merge tickets, ie when someone accidentally sends two similar emails? Right now I just close the second ticket, but other systems I've used allow merging. Thanks, Bryan ___ OTRS mailing list: otrs - Webpage: http://otrs.or

Re: [otrs] merging tickets ?

2002-08-13 Thread Martin Edenhofer
On Mon, Aug 12, 2002 at 04:42:09PM +0100, Michael Bielicki wrote: > OK, if we are flying on that plane, here is another one that would come quite > handy: > doing things on multiple tickets at once, like changing their queue, assigning > a customer or putting an owner ? Ja. That`s on the todo l

Re: [otrs] merging tickets ?

2002-08-12 Thread Michael Bielicki
OK, if we are flying on that plane, here is another one that would come quite handy: doing things on multiple tickets at once, like changing their queue, assigning a customer or putting an owner ? On Monday 12 Aug 2002 13:57, Martin Edenhofer shaped the electrons to say: > Hi Michael, > > On F

Re: [otrs] merging tickets ?

2002-08-12 Thread Martin Edenhofer
Hi Michael, On Fri, Aug 09, 2002 at 04:27:52PM +0100, Michael Bielicki wrote: > another question. Quite often customers screw up the subject line and we have > to sort in their message to a particular ticket number. How do we do that ? Thank you for your nice ideas. It will also be in the next

[otrs] merging tickets ?

2002-08-09 Thread Michael Bielicki
another question. Quite often customers screw up the subject line and we have to sort in their message to a particular ticket number. How do we do that ? cheers Michael ___ OpenTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.