Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

2009-01-06 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
How much can it possibly cost to put on one of these? Isn't the entry fees of the people enough to cover the costs? I think that if someone on the list was motivated enough, they might could even make some money by putting it on. If you have it somewhere, like here in OKC, it would be a lot cheape

Re: Open Window, Open tab

2009-01-06 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Hey Lisa, I think that you can do an active link that will cause that page handle to be on top. It might be a set focus action or something, I cannot remember off the top of my head. You could add a display only field to your form, and whenever you do your open window, set that field. Then, the ac

Active Link works on dev; not on prod

2009-01-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer So, I just developed a form and some active links on dev, then imported them into prod, and one of the ALs doesn't work. So, the active link does a set fields. It sets 'Ticket Count' = $tbl_Tickets$ On dev, this will set the Ticket Count

Re: Active Link works on dev; not on prod

2009-01-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
; not on prod Permissions? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, January 07, 2009 2:50 PM To: arslist@ARSLIST.ORG Subject: Active Link works on dev; not on

Re: Active Link works on dev; not on prod

2009-01-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
to a table puts the row number of the currently selected row into the Integer field Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, January 07, 2009 2:50 PM To: arslist@ARSLIST.ORG Subje

Re: Active Link works on dev; not on prod

2009-01-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, January 07, 2009 2:50 PM To: arslist@ARSLIST.ORG Subject: Active Link works on dev; not on prod AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer So, I just developed a form and

Re: Active Link works on dev; not on prod

2009-01-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
condition as in the table field.. Select count(*) from view_name where Joe ____ From: "Opela, Gary L CTR USAF AFMC 72 CS/SCBAH" To: arslist@ARSLIST.ORG Sent: Wednesday, January 7, 2009 4:11:59 PM Subject: Re: Active Link works on dev; not on prod Okay,

Re: Active Link works on dev; not on prod

2009-01-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
ght setting an Integer field equal to a table puts the row number of the currently selected row into the Integer field Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, January

Re: Active Link works on dev; not on prod

2009-01-08 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
is - I do not like to rely on LASTCOUNT. > > Greg Donalson > Schlumberger > > Desk - 713-513-2331 > Cell - 281-515-6538 > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFM

Re: Remedy 7 Upgrade Project Plan (with Milestones)

2009-01-14 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I have one with just a few milestones: Milestone 1: Begin Milestone 2: False Sense of Hope Milestone 3: Unwelcomed Sense of Reality Milestone 4: Manic Depression Milestone 5: Desperation Milestone 6: Quit your Job Milestone 7: Go Fishing That's pretty much it. Gary -Original Message- Fr

Re: ARS 7.5?

2009-01-16 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Great, now I'm unsupported :( Gary ARS 6.3 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Friday, January 16, 2009 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5? And if you go into the ITSM a

Re: ARS 7.5?

2009-01-16 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
both ends.. ars 6.3 is now unsupported, ars 7.5 is based on open source -- and thus the Gov will not allow you to use it as well. (this might end up getting changed -- but for now) On Fri, Jan 16, 2009 at 2:40 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH wrote: Great, no

Re: Can't submit issue through BMC's web site?

2009-01-23 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Wow, it must hang out with my wife a lot! Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Friday, January 23, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: OT: Can't submit issue through BMC's we

Re: Wildcard question

2009-02-19 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Try using: Field LIKE "%%" I think that is what it is, anyways. I've seen it done, but it's been a long time and a few different jobs ago. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rocky Rockwell Sent: T

Re: Need for Systems Adminsitrators with TS/SCI Full Scope Polygraph Clearances (Maryland)

2009-02-23 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
You are paying not only for the polygraph test, but for the tests that debunk it, and the tests that support it! Just my 2Cents. I think they are useless, as from what I've seen, there are more false-positives than correct positives! Gary -Original Message- From: Action Request System d

Re: Remedy Developer, Colorado Springs

2009-02-24 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
When did 7 go into beta? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, February 24, 2009 2:30 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developer, Colorado Springs ** Pretty much! Anyone

artask and vista

2009-02-27 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Remedy User Tool version 7.1 and Vista. How to get .artask files to work? They currently do not do anything. Thanks, Gary Opela, Jr. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sp

Re: How to do this?

2009-03-03 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Easy: For ease of discussion, let's say your parameter fields are called p1, p2, p3, p4, p5. Now, you need to create a display only field called tmpQual. First, create an active link or filter that calls a guide to set the tmpQual field. The guide will contain the following active links or filter

Re: Need help parsing out Ticket Number using Remedy workflow

2009-03-03 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
If you had a prefix, such as TKT on your ticket number, such that your ticket number might be TKT000123123, then you could do this: Set tmpInt = STRSTRC($Message Body$, "TKT") Set tmpTkt = SUBSTR($Message Body$, $tmpInt$ -3, 12) That might work, I'm not sure if the carriage returns would pose a p

Re: Need help parsing out Ticket Number using Remedy workflow

2009-03-03 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Yeah, I usually run the statements together, but that tends to cause confusion when I post those to the list, so I typically break them out into each step. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action R

Re: CMDB and Discovery

2009-05-20 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
API calls -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH To: arslist@ARSLIST.ORG Sent: Wed, 20 May 2009 12:56 pm Subject: CMDB and

Re: 6.3 Helpdesk Ar System...

2008-08-21 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I've done this before. I did the following: Whenever a child ticket is closed, push a value to a hidden, display-only radio button. The Parent Ticket will have a filter that runs on modify if that radio button has a value. It will select the request ID of the first child ticket that is still open

[no subject]

2008-08-25 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and

Sync Search Database crashes Admin Tool and then Freezes

2008-08-25 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
ction Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast

Re: Sync Search Database crashes Admin Tool and then Freezes

2008-08-25 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Search Database crashes Admin Tool and then Freezes ** Gary, what version/patch of AR System are you using? Rick On Mon, Aug 25, 2008 at 12:10 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH <[EMAIL PROTECTED]> wrote: Sorry for the no subject, my original email had a subject, but

Re: Sync Search Database crashes Admin Tool and then Freezes

2008-08-25 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
up on ever expecting this feature to work on large databases such as the ITSM database.. Hope this helps.. Joe - Original Message ---- From: "Opela, Gary L CTR USAF AFMC 72 CS/SCBAH" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:10:12 PM Subject: Sy

Re: Sync Search Database crashes Admin Tool and then Freezes

2008-08-25 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo <http://www.yahoo.com/> IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Op

Re: Sync Search Database crashes Admin Tool and then Freezes

2008-08-25 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
tting the nextid's to 1 making them look as though the operation was never ever run.. That didn't help me either.. Joe ----- Original Message ---- From: "Opela, Gary L CTR USAF AFMC 72 CS/SCBAH" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:

Re: Sync Search Database crashes Admin Tool and then Freezes

2008-08-25 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
low tab.. Over the past year or so I have actually given up on ever expecting this feature to work on large databases such as the ITSM database.. Hope this helps.. Joe - Original Message ---- From: "Opela, Gary

Failed to download user.exe from FTP site

2008-08-28 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Can anyone else please see if they can download the user.exe from ftp://epddownload.bmc.com/smbu_patches/ars/6.3/patch024/clients/user.exe please? "I just get an error saying Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found.

Re: Failed to download user.exe from FTP site

2008-08-28 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
ssage- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Thursday, August 28, 2008 1:44 PM To: arslist@ARSLIST.ORG Subject: Failed to download user.exe from FTP site Can anyone else please see if they can download the user.exe from ftp://epddownload.bmc.com/smbu_patches/ars/6.3/patch024/clients/use

Re: Question: Table Name ?

2008-08-29 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I always create a view form for the arschema. I usually create a form with two fields also. The first field I type in a query, such as: Select name, schemaid from arschema where name = "XX" Then a button I click that executes the query, and the query is set into the second window. I also alway

Re: When I reboot my server Windows 2003, it takes 20 minutes to startup

2008-08-29 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Shrestha, I've seen this before, and have posted to the list twice the resolution, and it has helped other people. Unfortunately, I do not have my archive of emails right now to pull up, but if you search for posts from me, you'll find one that discusses this. It may not solve your issue, but it

Re: aradmin command-line export is producing 0 length files

2008-08-29 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Woa, that was a lot of "air quotes" -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, August 29, 2008 1:08 PM To: arslist@ARSLIST.ORG Subject: Re: aradmin command-line export is producing 0 l

Re: Mid Tier Will Not Display new Fields

2008-09-05 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Hey Brian, I've had this problem before where I could not get the mid-tier to pick up changes. I even tried restarting my computer, the server, the mid-tier server, tomcat (I wasn't using IIS at that job), and arserver -- all to no avail. Then, a few hours later, magically, the changes showed up. J

Re: Mid Tier Will Not Display new Fields

2008-09-05 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Try a different browser, like firefox instead of IE, or whatever you are using. I'm curious if this fixes it. I don't expect it to, but it's something to try. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent:

Re: Mid Tier Will Not Display new Fields

2008-09-05 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Good idea Axton and Carey. On the Mid-Tier with version 7, you can hide table columns (maybe 6 also)? Have you checked to make sure the column is not user-defined hidden for some strange case? Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROT

Re: Error While submitting ticket in IN PROGRESS

2008-09-05 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
If the field is on another form, doesn't it usually give the field ID instead of the name, so he would get the following error: ARERR [330] You do not have write access to field : 7 This has been the case for me, but I'm not sure if it is 100% that it acts this way. Sree, first check to make sur

Archiving Question

2008-09-08 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I'm setting up archiving for a form for the first time. There are 452,542 records that will be archived that match my specific criteria. Is there any way to control how many records at a time the archiving process will archive? Will it only archive up until the server limit for queries? I'm runnin

Re: Archiving Question

2008-09-08 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, September 08, 2008 12:31 To: arslist@ARSLIST.ORG Subject: Archiving Question I'm s

Re: Search vs. Modify

2008-09-08 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Yeah, create an active link that will do a change fields and set the field to read/write if the $OPERATION$ = "QUERY" -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, September 08, 2008 2:38 PM To: arsl

Email Engine will not start -- Failed to load java virtual machine.

2008-09-09 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I'm running java version 1.6.0.7 (java 6 update 7) and remedy version 6.3. My email engine crashed a few days ago and I cannot get it to come up. I'm getting the error: The Remedy Email Engine service on Local Computer started and then stopped. Some services stop automatically if they have no wo

Re: Email Engine will not start -- Failed to load java virtual machine.

2008-09-09 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Email Engine service. You can do this using the .bat files in the email engine install folder. --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tu

Re: Email Engine will not start -- Failed to load java virtual machine.

2008-09-09 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
la, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, September 09, 2008 6:23 AM To: arslist@ARSLIST.ORG Subject: Email Engine will not start -- Failed to load java virtual machine. ** I'm running java version 1.6.0.7 (java 6 update 7) and remedy version 6.3. My email engine crashed a few

Re: Email Engine will not start -- Failed to load java virtual machine -resolved thanks to norm.

2008-09-09 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Okay folks, Norm bailed me out again... Below is the conversation and the solution: Thanks again to Norm. Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: man, i don't know what's going on Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: i thought that maybe the passwords had expired fo

Re: Email Engine will not start -- Failed to load java virtual machine -resolved thanks to norm.

2008-09-09 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
-- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, September 09, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine will not start -- Failed to load java virtual machine -resolved thanks to

Re: Archiving Question

2008-09-09 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
ornia > and your server is in Texas. > > Our process was extremely fast as we had 46Gb of memory. > > Thanks > Chintan. >-Original Message- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Opela, G

Re: Archiving Question

2008-09-09 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
ofessional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Sep 9, 2008 at 10:24 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH <[EMAIL PROTECTED]> wrote: > Thanks Carey. I do not have any other archiving p

Re: Support Number Busy? RESOLVED

2008-09-10 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Hehe David, I didn't even know what the Old support number is. For me, my support procedure follows: 1) Send an email to the ARS List If that doesn't work, then I find another way to do what I need to :) You all should thank me, as this frees up support techs to help you! I do contact remedy occ

Re: Error while saving Active Link

2008-09-15 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
You can always manually validate the active link already exists by running the following query: select * from actlink where name = ' NDU:HPD:COI:IMOsConsole_100_OpenView ' although I'm sure that it will find it. I have to agree with Matt Gayford, next time, try refreshing your active link list to

weird IP addresses in the logs

2008-09-16 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I have a user whom is getting the typical "user is connected from another machine" error even though she has not accessed her account from any other computer. I look up in the arerror.log file, it shows her old and new ip address. I was going to do an NSLookup on the names, and then check a program

Re: User tool Query

2008-09-16 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I don't think it can be done on the user tool level, but you can join the table with itself to find it. For instance, if your table name is called "asset", you could do the following: Select a.serial__, a.database_id, b.serial__, b.database_id from asset a, asset b where a.serial__ = b.serial__ a

Re: Help with Oracle select statement

2008-09-16 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I agree with this, you should put a single quote around the reference to the field IDs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eaton, Mark (DCS) Sent: Tuesday, September 16, 2008 12:09 PM To: arslist@ARSLIST.ORG Subjec

Re: Help with Oracle select statement

2008-09-16 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Try writing the SQL and getting it to work via the oracle sql query tool. Once you get it working in there, then input it into your menu qual. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS Sent:

Re: weird IP addresses in the logs

2008-09-16 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
ers do not use the actual client ip address. Axton Grams On Tue, Sep 16, 2008 at 11:34 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH <[EMAIL PROTECTED]> wrote: > ** > > I have a user whom is getting the typical "user is connected from another > machine" error even though

Re: weird IP addresses in the logs

2008-09-16 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
16, 2008 12:25 PM > To: arslist@ARSLIST.ORG > Subject: Re: weird IP addresses in the logs > > Post the format of the reported ip. Chances are it is a unique id > generated by the mid-tier as the mid-tier servers do not use the > actual client ip address. > > Axton Grams >

Re: weird IP addresses in the logs

2008-09-16 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
enses. Axton Grams On Tue, Sep 16, 2008 at 2:14 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH <[EMAIL PROTECTED]> wrote: > The second scenario is the case here. So, what is the resolution? Is > there something on the server that I need to update, or is it just that > she is logging in to

Re: weird IP addresses in the logs

2008-09-16 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Haha @ Tim.. You guys are so ruthless.. It feels like a Friday. Quick, someone post a Friday humor bit before Daniel flags it! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: Tuesday, September 16, 20

Re: How to unsubscribe

2008-09-17 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Haha Darrell, I was waiting on you to reply to this! -Jr -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Wednesday, September 17, 2008 10:22 AM To: arslist@ARSLIST.ORG Subject: How to unsubscribe ** The

Re: How to unsubscribe

2008-09-17 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
ystem discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, September 17, 2008 10:25 To: arslist@ARSLIST.ORG Subject: Re: How to unsubscribe Haha Darrell, I was waiting on you to reply to this! -Jr -Original Message- From: A

Re: Email TO list

2008-09-18 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I'm running 6.3 and my To: field has a length of 32,000. What is the length on your To: field in 7.0.1? Also, is a newline character getting inserted in there by any chance? You can validate this by expanding the elipses on the To field. Thanks, Gary Opela, Jr. -Original Message- From:

Re: Inserting data in the T table directly from the database.

2008-09-19 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
If you are trying this in the User or Group form, it will fail due to a unique ID that is generated by the system. I've had someone do this before, and the request showed up in the results list, but not in the details pane. Thanks, Gary -Original Message- From: Action Request System di

Re: Timeout Error

2008-09-22 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Also, you might check for filter looping. Usually you'll get an error stating such problem, but if you have your server configured to allow high number of filters to execute, and you have a slow server, you might see a timeout. It's worth looking at. You can see these by looking at the logs, you'll

Re: split a field and loop on each piece

2008-09-22 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Well, too bad we're not using Perl, you could just use the split function to feed the values into an array. But, since we are talking remedy here, try the following: Create a tmpChar, tmpChar2 and tmpInt field. 1) Filter sets tmpChar = $112$ and calls a filter guide. 2) guide calls the following

Re: split a field and loop on each piece

2008-09-22 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Oh ouch. Well, thanks for waiting until after I typed up a solution to point this out, Axton :) -Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Monday, September 22, 2008 1:16 PM To: arslist@ARSLIS

Re: split a field and loop on each piece

2008-09-22 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
er Interface (as Joe just mentioned). Thanks Gary and everyone, I will give this a shot. Brien On Mon, Sep 22, 2008 at 11:21 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH <[EMAIL PROTECTED]> wrote: Oh ouch. Well, thanks for waiting until after I typed up a

Re: split a field and loop on each piece

2008-09-23 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
ith exactly and only the users from the filter guide Gary outlined. If there is a better way than above, please feel free to let me know I'll save this for tomorrow. Thanks again Gary and everyone else that responded! Brien On Mon, Sep 22, 2008 at 12:32 PM, Opela, Gary L CTR USAF

price check on FTS license

2008-09-23 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Anyone have a price check on the FTS license for 7.1? Thanks, Gary Opela, Jr. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: split a field and loop on each piece

2008-09-23 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
e to trigger on modify so that if a new user is added to that field they are added to the group immediately instead of only during the nightly sync. Thanks again for all your help! Brien On Tue, Sep 23, 2008 at 4:52 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH <[EMAIL PROTECTED]> wrote:

Re: split a field and loop on each piece

2008-09-23 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
all of your user's groups. I've seen before where junk characters would get put in this field at the database level, and break the user's access to anything. Gary -Original Message----- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, September 23, 2008 10:58 AM To:

Re: split a field and loop on each piece

2008-09-23 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
ailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, September 23, 2008 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: split a field and loop on each piece What of: 1234;1; 1;1234; 1;1234;2 ? Axton Grams On Tue, Sep 23, 2008 at 12:00 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH <[EMAIL PR

Re: split a field and loop on each piece

2008-09-23 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
at user had previously been givin a floating license for some other reason... Unless I add another field to the user table, like a checkbox that says "user had a floating license before I messed with this". This is almost getting silly! :-) Brien On Tue, Sep 23, 2008 at 9:00 AM, Op

Re: split a field and loop on each piece

2008-09-23 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
d to Floating, and back again. I just can't remove them from the group. Presumably, I can copy the Group List to a tmp field, do the REPLACE() there, and then put that back in the user group field to get around Remedy Admin tool being too "smart"... Thanks for the suggestions!!

Re: Highlighting table field rows

2008-09-24 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Since you can select all of them, is there a RP to de-select a row? Basically, you could start out by selecting all of the rows, then just deselect the rows you don't want.. I doubt there is one, but that would get around the issue you are having. It would make sense if they had one. -Origina

RPC error in Admin Tool when trying to go to File -> Licenses -> Add/Remove Licenses

2008-09-24 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
All, I'm using admin tool 6.3 p023, my server is 5.1.2 (I'm pretty sure it is). This is an old server that is barely used any more. I am trying to go to File- -> Licenses -> Add/remove Licenses to see what all licenses I have issued. I am getting the following error: RPC call failed - RPC:Proc

Re: RPC error in Admin Tool when trying to go to File -> Licenses -> Add/Remove Licenses

2008-09-24 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
araphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, September 24, 2008 10:42 AM To: arslist@ARSLIST.ORG Subject: RPC error in Admin Tool when trying to go to File -> Licenses -&g

Re: Long passwords in Remedy

2008-09-24 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Wow, what's the point in a 36-character password? A strong 30 character password would be impossible to crack by today's standards -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh Sent: Wednesday, September 24, 20

Re: Easy Table Question (hopefully)

2008-09-24 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
On the Advanced Display properties tab for the table, select for Initieal Row Selection, choose Select First, Fire Workflow. See if this helps. The only problem is that it will by default select the first record. -Original Message- From: Action Request System discussion list(ARSList) [mail

Re: Easy Table Question (hopefully)

2008-09-24 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
If you need to select a different row, then make sure that you have Refresh Row Selection set to Retain Selection, Fire Workflow, then do an active link that does a change fields to refresh that table. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[E

Re: Long passwords in Remedy

2008-09-24 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Were you authenticating through LDAP, or through Remedy? If through remedy, then you are leaving out a crucial piece. In the LDAP configs, do you have to define the password variable and length? Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PR

OT: What does BMC stand for?

2008-09-25 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Some co-workers and I were just in a discussion over where they worked. We had all done work either for companies, or on products supported by companies with a three-letter name. I was wondering, does anyone know what BMC stands for? I've scoured the internet, but to no avail. Thanks, Gary

Re: Configuration question Remedy 6.3 on MS SQL 2005

2008-09-25 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Yeah, I've done it. 6.3 on SQL2k5 works fine. I thought it was supported??? Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sent: Thursday, September 25, 2008 3:17 PM To: arslist@ARSLIST.ORG Subject: Configuration qu

Re: 2008 User World

2008-09-25 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Oh, I went to remedy classes near Baltimore. Did anyone else go there and get the crab cakes with a certain unnamed instructor? Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Thursday, September 25, 20

Re: A "higher" calling in AR System 7.5.00

2008-09-26 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Hey David, good post. The first part, about what all different parts there are, made my head hurt... I didn't have time to read the whole thing, but I was hoping that maybe somewhere in there you guys would state the following would be made: Two drop-down menus. I could select pretty much anythin

Re: OT: What does BMC stand for?

2008-09-26 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: [EMAIL PROTECTED] W: www.computacenter.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/

Re: Help: User getting by AR System rules

2008-09-26 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Are you using a filter or an active link to enforce this rule? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Atherly Sent: Friday, September 26, 2008 8:40 AM To: arslist@ARSLIST.ORG Subject: Help: User getting by AR Sys

OLE, email, and attachments

2008-09-26 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I am running ARS 7.0 on MSSQL on Win2003. I have a Remedy Outlook form that uses OLE Automation to open Outlook and add an attachment, without sending the actual message. What I need to do is add two additional attachment fields so I can add multiple attachments to the single email. My prob

Re: OLE, email, and attachments

2008-09-26 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Cancel this. The issue was with permissions. Thanks! -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Friday, September 26, 2008 10:04 AM To: arslist@ARSLIST.ORG Subject: OLE, email, and attachments I am running ARS 7.0 on MSSQL on Win2003. I have a Remedy

Re: can Open Window actions be caught in a lightbox?

2008-09-26 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Try opening the window type as a dialogue and see if that helps. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox Sent: Friday, September 26, 2008 10:33 AM To: arslist@ARSLIST.ORG Subject: can Open Window acti

Re: 2008 User World

2008-09-26 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Andrew, those trees are called daughters. They don't actually grow the money of the leaves, rather you have to make a mulch out of $20 bills, then apply it weekly to the base of the tree. Eventually, the tree takes up the money, and produces leaves of love. Gary -Original Message- From: A

Re: A "higher" calling in AR System 7.5.00

2008-09-26 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Friday, September 26, 2008 5:09 AM To: arslist@ARSLIST.ORG Subject: Re: A "higher" calling in AR System 7.5.00 Hey David, good post. The first part, about what all different parts there are, made my head h

Re: OT:Friday Humor

2008-09-26 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
If someone has already told him it was inappropriate, then that's enough. Drop the discussion, we don't need 100 people dropping in and flaming one of our family members because something he thought was funny wasn't to some of us. I personally chuckled a bit, and I'm a republican. I see these fo

Re: can Open Window actions be caught in a lightbox?

2008-09-26 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
actions be caught in a lightbox? Yeah, I'm using 'Dialogue' but getting the pop-up window behavior on mid-tier. The other window types appear to want qualifications ... -Andy On Sep 26, 2008, at 10:35 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH wrote: > Try opening th

Re: can Open Window actions be caught in a lightbox?

2008-09-26 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Nevermind, dialogue windows you cannot change the target. Try a display window with a target of either current or new. I don't think you are going to be able to do what you are wanting though. Gary -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Friday, Sept

Re: Business Time Weirdness

2008-09-26 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
LJ, the epoch you have in second action, 1167751252, is equal to 1/2/2007 9:20:52 AM, which would confirm what you are seeing. The only thing I can think of, is that since you are dealing with a table, it must be performing the calculation at the database level or server level, which would not util

Re: Configuration question Remedy 6.3 on MS SQL 2005

2008-09-29 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
t 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] On Sep 25, 2008, at 3:19 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH wrote: Yeah, I've done it. 6.3 on SQL2k5 works fine. I thought it was supported??? Gary -Origin

Re: When a filter Guide is called, it neither sees the filters nor the label in the Guide

2008-09-29 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Manjari I just want to ask the obvious question to get it out of the way. Are you certain that you are calling the correct filter, and using the correct name? I'm just eliminating the "Is your computer plugged in" question. Thanks. Gary -Original Message- From: Action Request System di

Business Times and an Escalation

2008-10-02 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Can you use business time calculations in the run-if line for a filter? I need to create a filter that will warn when we are close to exceeding the SLA limit. The problem I'm running into, is that if I just do straight calculation, that's on a 24/7 clock. One of my groups is only on a 10hr/5 day a

Re: Business Times and an Escalation

2008-10-02 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Thursday, October 02, 2008 9:21 AM To: arslist@ARSLIST.ORG Subject: Business Times and an Escalation ** Can you use business time calculations in the run-if line for a filter? I need to create a f

URL with Search String

2008-10-03 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Okay, it's too early, and my brain is not yet working. I have the need to create a URL for my mid-tier that will pull up tickets matching a search criteria. For this example, we'll use 'Status' = "New" I tried the following: https:///arsys/servlet/ViewFormServlet?form=&server=&view=&Sta

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