SLA Scenario - how to setup
Hello all, I have problem how to setup SLA for this scenario: Our supplier give us the time, when he delivery commodity. Our SLA goal is supplier time + all 18 bussiness hours with case. We used SLA 6.0. Because my english is not very good I write here example: Bussiness time: Mo-Fr 8-17 1.) we receive case with priority Medium on Monday 11:00. (SLA start and SLA Due Day is Wednesday 11:00) 2.) group A analyses case and finds out, that we need new component from our supplier. 2.) Group A forward case to the group B on Tuesday 13:00 3.) Group B contacts supplier and supplier give us the time when he delivery component. 4.) Group B setup supplier time in case for example Thursday 8:00. 5.) New SLA Due Day is - Thursday 15:00. 6.) Group B received component and return case to the group A. If group closed case before Thursday 15:00, the SLA is met. As you see new SLA Due Day after contact supplier is return as suppier time + (18 hours - elapsed time). My questions: is it possible to setup this scenario in SLA 6.0 and if yes, how could I do that? Could it be setup in one SLA, or must be more SLA? How could I setup Terms and Condition and Goal on SLA? Problem with Goal in SLA is, that field is integer. Any help would be appreciated. Thank you Tomas Stevove Software Specialist Email: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Password manager
Hi, I need to set up a system which controls the standard format of a password in Remedy. I need to check the length, the type of chars it contains (letters, numbers, etc.) and the expiration. Any suggestion? Something already done? Thanks, Gian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Password manager
Check out www.buoyantsolutions.net There is several password related utilities at this web site under downloads. Gordon Frank Lockheed Martin -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gianluca Nieri Sent: Tuesday, January 16, 2007 4:11 AM To: arslist@ARSLIST.ORG Subject: Password manager Hi, I need to set up a system which controls the standard format of a password in Remedy. I need to check the length, the type of chars it contains (letters, numbers, etc.) and the expiration. Any suggestion? Something already done? Thanks, Gian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.410 / Virus Database: 268.16.12/628 - Release Date: 1/15/2007 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.410 / Virus Database: 268.16.12/628 - Release Date: 1/15/2007 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
RE : How to check version and patch level
you can also run something like this: aradmin.exe -U Demo -p * -x SERVERNAME -c OUTFILE Puneet MALIK [EMAIL PROTECTED] a écrit : Hello All, Do we have any command with which we can get version and patch number of AR server and it's components?? Thanks, Puneet ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are - Découvrez une nouvelle façon d'obtenir des réponses à toutes vos questions ! Profitez des connaissances, des opinions et des expériences des internautes sur Yahoo! Questions/Réponses. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: SLA Scenario - how to setup
Hi Tomas, The easiest solution for your example would be to set the SLA up to stop the clock when the status of Pending is set. Then when Group B look at the case they put it into Pending to stop the clock and leave it there until the supplier delivers the part. When it arrives take the case out of Pending and the SLA clock will start again giving you what you need. Your example is a classic case of when to use the stop the clock feature in the SLA module. This should be explained in the SLA users Manual. Brian Bishop -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Števove Tomáš Sent: 16 January 2007 08:12 To: arslist@ARSLIST.ORG Subject: SLA Scenario - how to setup Hello all, I have problem how to setup SLA for this scenario: Our supplier give us the time, when he delivery commodity. Our SLA goal is supplier time + all 18 bussiness hours with case. We used SLA 6.0. Because my english is not very good I write here example: Bussiness time: Mo-Fr 8-17 1.) we receive case with priority Medium on Monday 11:00. (SLA start and SLA Due Day is Wednesday 11:00) 2.) group A analyses case and finds out, that we need new component from our supplier. 2.) Group A forward case to the group B on Tuesday 13:00 3.) Group B contacts supplier and supplier give us the time when he delivery component. 4.) Group B setup supplier time in case for example Thursday 8:00. 5.) New SLA Due Day is - Thursday 15:00. 6.) Group B received component and return case to the group A. If group closed case before Thursday 15:00, the SLA is met. As you see new SLA Due Day after contact supplier is return as suppier time + (18 hours - elapsed time). My questions: is it possible to setup this scenario in SLA 6.0 and if yes, how could I do that? Could it be setup in one SLA, or must be more SLA? How could I setup Terms and Condition and Goal on SLA? Problem with Goal in SLA is, that field is integer. Any help would be appreciated. Thank you Tomas Stevove Software Specialist Email: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How do you stop ARS overriding Crystal parameters when runnin
This is normal when using the ARODBC driver. Your options are to either pass the parameters from within Remedy when calling the report or use the standard ODBC driver instead of the AR ODBC driver. If you go with the standard connection, you'll have to do your own conversions for the database fields (dates, etc). When calling the report from Remedy, it's like performing an unqualified search in that form. //SIGNED// CRAIG J. CARTER _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Huang Sent: Friday, January 12, 2007 9:38 AM To: arslist@ARSLIST.ORG Subject: Re: How do you stop ARS overriding Crystal parameters when runnin ** Hi Anoop, I do have the same problem. After composing a new report and put in the report form, it would return all entries in the form and ignoring the select criteria inside the report file. Would you give it a try by running the report via Mid-Tier in case you have Crystal Enterprise 10? My case is that the report would function correctly when in Mid-Tier but not in WUT. Thank you. djhuang 2007/1/12, Anoop Sasidharan [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] : ** Listers, Is there a way to stop Remedy from overriding crystal parameter value. Right now, it is bypassing the parameter value and pulling out all the tickets in Remedy. Environment : ARS 6.x Crystal version 10. I saw a similar post on the ARSLIST, posted way back in 2004(Item# 001879) and subject line : How do you stop ARS overriding Crystal parameters when runnin but then there were no solutions. Just wondering if anyone has managed to fix this issue. TIA Anoop == _ Get the new Windows Live Messenger! Try it! http://get.live.com/messenger/overview __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
how should look like the XML file to import data in Remedy
dear listers, we have an application which produced an XML file. We'd like to import the data contained in that file into Remedy. I tried with the Import tool. It doesn't even read the file. So I am wondering whether somebody could specify here how the XML file should look like. Thank you. Serouche ARS server 6.00.01 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: how should look like the XML file to import data in Remedy
Best thing to do would be to export a data file from the Remedy User tool into an XML format (as opposed to ARX). If you export data from the form that you are trying to import into, you should get the exact format you need. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] Serouche Rahimpour [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 16/01/2007 14:36 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject how should look like the XML file to import data in Remedy dear listers, we have an application which produced an XML file. We'd like to import the data contained in that file into Remedy. I tried with the Import tool. It doesn't even read the file. So I am wondering whether somebody could specify here how the XML file should look like. Thank you. Serouche ARS server 6.00.01 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OT: CMDB + Retail environment
Didn't hear anything back on this previously... figured I'd give it one more shot. :-) -tony - Forwarded by Tony Worthington/Corp/Kohls on 01/16/2007 08:47 AM - Tony Worthington/Corp/Kohls wrote on 11/16/2006 09:45:53 AM: Happy Thursday everyone... Is there anyone out there in Remedy-land who has implemented (or is planning to implement) CMDB 2.x + ITSM7 in a retail environment? I'm looking for guidance or examples for extending the data model to handle CI's unique to to retail such as POS hardware (cash drawers, barcode scanners, receipt printers, price verifiers, RF signing), Store Fixtures (racks, shelving) and so on. Does something similar to DTMF CIM exist for retail environments? I've found something called UnifiedPOS and have been reviewing the spec pdf ( http://www.nrf-arts.org/download/upos_spec1.10_02102006.pdf) It goes way too deep for my needs but class diagrams and properties are documented. Email me directly if you want... Thanks, Tony CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: how should look like the XML file to import data in Remedy
The xml format needed for the import tool can be difficult to create, particularly if you are taking an existing XML document and transforming it via a stylesheet. The import tool relies on the ordering of field values tied to the metadata about the form in the instance node. Certainly not impossible, but can be difficult. Not sure your exact specifics, but if your source application creates XML it may have a web service capability, which you could publish from your ARServer. Another option would be to use a different tool (besides the import tool) to create your records. There is an open source/free tool from Kinetic Data (where I work) called KLINK which takes a formatted XML document and creates Remedy records (among other things). You can find info here: http://www.kineticdata.com/link.html. There are also a bunch of other XML tools with tons of postings on the list if you search around. Kelly Heikkila Kinetic Data -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 16, 2007 8:39 AM To: arslist@ARSLIST.ORG Cc: Michael Worts Subject: Re: how should look like the XML file to import data in Remedy ** Best thing to do would be to export a data file from the Remedy User tool into an XML format (as opposed to ARX). If you export data from the form that you are trying to import into, you should get the exact format you need. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] Serouche Rahimpour [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 16/01/2007 14:36 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject how should look like the XML file to import data in Remedy dear listers, we have an application which produced an XML file. We'd like to import the data contained in that file into Remedy. I tried with the Import tool. It doesn't even read the file. So I am wondering whether somebody could specify here how the XML file should look like. Thank you. Serouche ARS server 6.00.01 _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT: CMDB + Retail environment
I am not doing retail however I will be adding facilities including funiture and have decided to use the Equipment as the location in the CMDB to extend the CDM. All of the input I have received is to either put everything new in one area or as you may need for POS it may fit under Computer System. I would recommend putting the new CIs under Equipment for better control. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 16 Jan 2007 9:51 AM Subject: OT: CMDB + Retail environment Didn't hear anything back on this previously... figured I'd give it one more shot. :-) -tony - Forwarded by Tony Worthington/Corp/Kohls on 01/16/2007 08:47 AM - Tony Worthington/Corp/Kohls wrote on 11/16/2006 09:45:53 AM: Happy Thursday everyone... Is there anyone out there in Remedy-land who has implemented (or is planning to implement) CMDB 2.x + ITSM7 in a retail environment? I'm looking for guidance or examples for extending the data model to handle CI's unique to to retail such as POS hardware (cash drawers, barcode scanners, receipt printers, price verifiers, RF signing), Store Fixtures (racks, shelving) and so on. Does something similar to DTMF CIM exist for retail environments? I've found something called UnifiedPOS and have been reviewing the spec pdf ( http://www.nrf-arts.org/download/upos_spec1.10_02102006.pdf) It goes way too deep for my needs but class diagrams and properties are documented. Email me directly if you want... Thanks, Tony CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Upgrading Remedy Server to 7.0.1 from 7.0.0 Patch 002
Everyone: I've just had the inconvenient luxury of trying to upgrade Remedy Server to 7.0.1 from 7.0.0 Patch 002 (W2K03). LOTS of error messages in the error logs, even though the install completes. Most of the error logs are related to duplicate active links not being overwritten, and duplicate forms not being imported. However, the server starts OK, tells me it is version 7.0.1, BUT... I'm wondering if the install is complete. One of the features that 7.0.1 is supposed to have (in accordance to the release notes pg. 36) is the feature of Platform Cache Memory Improvements. Apparently there is supposed to be a new Disable Cache VUI Display Properties on the Configuration Tab on the Server Information Window. It does not appear for me. Does it appear for anyone else who has installed from scratch? Thanks for any help... Terry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Upgrading Remedy Server to 7.0.1 from 7.0.0 Patch 002
I tried the 7.0.0p2 - 7.0.1 upgrade but it trashed the server. Ended up doing 7.0.1 clean. I do have the Disable Cache VUI Display Properties checkbox. Not sure of a solution to your problem though, other than a clean install. What version admin tool are you using? -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Terry Bootsma [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/16/2007 08:43 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Upgrading Remedy Server to 7.0.1 from 7.0.0 Patch 002 Everyone: I've just had the inconvenient luxury of trying to upgrade Remedy Server to 7.0.1 from 7.0.0 Patch 002 (W2K03). LOTS of error messages in the error logs, even though the install completes. Most of the error logs are related to duplicate active links not being overwritten, and duplicate forms not being imported. However, the server starts OK, tells me it is version 7.0.1, BUT... I'm wondering if the install is complete. One of the features that 7.0.1 is supposed to have (in accordance to the release notes pg. 36) is the feature of Platform Cache Memory Improvements. Apparently there is supposed to be a new Disable Cache VUI Display Properties on the Configuration Tab on the Server Information Window. It does not appear for me. Does it appear for anyone else who has installed from scratch? Thanks for any help... Terry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Upgrading Remedy Server to 7.0.1 from 7.0.0 Patch 002
I have one 7.0.01 server installed clean and another I upgraded from 7.0 - don't recall any particular problems with that upgrade, but every now and then I get lucky. The 7.0.01 Admin Tool has the new checkbox, but make sure you uninstall the 7.0 Admin Tool before installing the 7.0.01 - they do not overwrite/upgrade properly and the docs warn about that. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Terry Bootsma Sent: Tuesday, January 16, 2007 8:43 AM To: arslist@ARSLIST.ORG Subject: Upgrading Remedy Server to 7.0.1 from 7.0.0 Patch 002 Everyone: I've just had the inconvenient luxury of trying to upgrade Remedy Server to 7.0.1 from 7.0.0 Patch 002 (W2K03). LOTS of error messages in the error logs, even though the install completes. Most of the error logs are related to duplicate active links not being overwritten, and duplicate forms not being imported. However, the server starts OK, tells me it is version 7.0.1, BUT... I'm wondering if the install is complete. One of the features that 7.0.1 is supposed to have (in accordance to the release notes pg. 36) is the feature of Platform Cache Memory Improvements. Apparently there is supposed to be a new Disable Cache VUI Display Properties on the Configuration Tab on the Server Information Window. It does not appear for me. Does it appear for anyone else who has installed from scratch? Thanks for any help... Terry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Developer Certification?
I obtained the Remedy Skilled Professional designation. I'm not sure it has done me any good though. Remedy, (BMC) has never sent me anything other than the plaque. No events, no marketing materials, no discounts on RUG, no special forums, no continued education, I expected more I guess. I am not even sure that employers are impressed. Rick Cook [EMAIL PROTECTED] 1/15/2007 12:50 PM There are two certs currently, and more (maybe) on the way. The RAC (Remedy Approved Consultant) and RSP (Remedy Skilled Professional) have been around for many years. Remedy, I think, is planning several more of the skilled practitioner type of certs for ITSM, but I don't know when that will happen, or even for sure if it will. ITIL, at least at the foundation level, is almost becoming an essential. Some Java or XML skill is very helpful. Beyond that, it's just about experience with certain aspects of Remedy. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of GoDario27 Sent: Monday, January 15, 2007 11:45 AM To: arslist@ARSLIST.ORG Subject: Remedy Developer Certification? Hi, List Anyone ever hear of any certifications you can obtain for admin/dev of Remedy?!! I'm going to classes, but can't believe there are no certs you can get. What related certs have you persued?...i.e., such as ITIL certification...and what else do you think is important to possess out there in the Remedy job market? -- View this message in context: http://www.nabble.com/Remedy-Developer-Certification--tf3016814.html#a837794 6 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Work Flow not working in Mid-tier
Hi, I have created a worflow with some active links.It is working fine in user tool but not in mid tier.I have created a active link which is using MAX function.I guess this might be causing the problem. Any suggestion will help. Thanks karthick Cheap talk? Check out Yahoo! Messenger's low PC-to-Phone call rates. http://voice.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Developer Certification?
Hi Scott, As a Remedy Skilled Professional (not sure about RACs), you do get discounts on BUW/RUG (free pre-conference tutorials) and discounts on continuing education (15% or 20%). Call Renee Freitas in the BMC Business School and she can provide all the details. Hope that helps! Michael Gould, RSP U.S. House of Representatives On 1/16/07, Scott Ames [EMAIL PROTECTED] wrote: ** I obtained the Remedy Skilled Professional designation. I'm not sure it has done me any good though. Remedy, (BMC) has never sent me anything other than the plaque. No events, no marketing materials, no discounts on RUG, no special forums, no continued education, I expected more I guess. I am not even sure that employers are impressed. Rick Cook [EMAIL PROTECTED] 1/15/2007 12:50 PM There are two certs currently, and more (maybe) on the way. The RAC (Remedy Approved Consultant) and RSP (Remedy Skilled Professional) have been around for many years. Remedy, I think, is planning several more of the skilled practitioner type of certs for ITSM, but I don't know when that will happen, or even for sure if it will. ITIL, at least at the foundation level, is almost becoming an essential. Some Java or XML skill is very helpful. Beyond that, it's just about experience with certain aspects of Remedy. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of GoDario27 Sent: Monday, January 15, 2007 11:45 AM To: arslist@ARSLIST.ORG Subject: Remedy Developer Certification? Hi, List Anyone ever hear of any certifications you can obtain for admin/dev of Remedy?!! I'm going to classes, but can't believe there are no certs you can get. What related certs have you persued?...i.e., such as ITIL certification...and what else do you think is important to possess out there in the Remedy job market? -- View this message in context: http://www.nabble.com/Remedy- Developer-Certification--tf3016814.html#a837794 6 Sent from the ARS (Action Request System) mailing list archive at Nabble.com http://nabble.com/. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Upgrading Remedy Server to 7.0.1 from 7.0.0 Patch 002
Thanks for the Admin tool tip. I was running the old 7.0.0 Patch 002 version. It shows up in the new version... Thanks However... still in the upgrade pit There is a fair bit of customization done to the 7.0.0 patch 002 version that I don't really want to re-do (things like CMDB sub-classing, etc that cannot easily be re-invented through importing workflow) :-) Terry On Tue, 16 Jan 2007 09:51:00 -0600 Tony Worthington [EMAIL PROTECTED] wrote: I tried the 7.0.0p2 - 7.0.1 upgrade but it trashed the server. Ended up doing 7.0.1 clean. I do have the Disable Cache VUI Display Properties checkbox. Not sure of a solution to your problem though, other than a clean install. What version admin tool are you using? -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Terry Bootsma [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/16/2007 08:43 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Upgrading Remedy Server to 7.0.1 from 7.0.0 Patch 002 Everyone: I've just had the inconvenient luxury of trying to upgrade Remedy Server to 7.0.1 from 7.0.0 Patch 002 (W2K03). LOTS of error messages in the error logs, even though the install completes. Most of the error logs are related to duplicate active links not being overwritten, and duplicate forms not being imported. However, the server starts OK, tells me it is version 7.0.1, BUT... I'm wondering if the install is complete. One of the features that 7.0.1 is supposed to have (in accordance to the release notes pg. 36) is the feature of Platform Cache Memory Improvements. Apparently there is supposed to be a new Disable Cache VUI Display Properties on the Configuration Tab on the Server Information Window. It does not appear for me. Does it appear for anyone else who has installed from scratch? Thanks for any help... Terry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: When is TR valid
I stay away from TR because of the two points below pointed out by everyone else: TR.Field = $NULL$ if the field is blanked out TR.Field != $NULL$ If field is pushed the same value to itself The two above points have caused too much heartache, so I stay away. However, LJ pointed out that if you are doing 'TR.Status' = Fixed AND 'DB.Status' != Fixed Then using TR will save you a database call if there is no transaction value to start out with. This is very interesting. Thanks for pointing this out LJ, and redeeming some of the usefulness of TR. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike White Sent: Monday, January 15, 2007 7:10 AM To: arslist@ARSLIST.ORG Subject: Re: When is TR valid Ouch! (and yes, that's what I meant by no apparent reason - found this TR value idiosyncrasy after-the-fact, and was surprised by it at the time). Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Thad Esser [EMAIL PROTECTED]To: arslist@ARSLIST.ORG COM cc: Sent by: Action Subject: Re: When is TR valid Request System discussion list(ARSList) [EMAIL PROTECTED] ORG 01/12/2007 16:59 Please respond to arslist ** LJ, While all three of your bullets produce the same results, the first one is the simplest. For me, the thing that put the final nail in the coffin on the TR value was learning that if a field is used in a PushField, it will have a TR value for that transaction, regardless if the value changed (which is probably why Mike's filter was firing for no apparent reason. Of course, maybe his workflow is using Verizon math... lol). 'Status' = Fixed AND 'DB.Status' != Fixed Yes...you do but I believe the difference between the two qualifications is the very important 3rd bullet. check the value for the transaction first and then check the database if a new value is not found in the transaction. If no transaction value exists...you don't care what the DB value is if your looking for when the value changes...so I think it removes the 'else' statement from the usage without the TR. This is the Performance Considerations argument. However, any trip to the database should be inconsequential compared to the accuracy achieved by not using the TR value. Think of how many filters you have that don't involve a TR value - each of those are causing the same trip to the database (all else being equal) that is alluded to above. In the time it took me to respond, there were a couple of other posts demonstrating how dicey it can be to use a TR value. Not using it avoids a lot of headaches, and keeps the code easier to read. All in all, I haven't seen where the extra complication is needed. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach L. J. Head [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To [EMAIL PROTECTED] IST.ORG 01/12/2007 12:05 PMcc Subject Please respond to When is TR arslist@ARSLIST.ORG valid ** Ok...I'm starting another thread because I don't want to muck with the other one... First...some excerpts from the manuals Basic - p486 * To check the value for the transaction only, enter the field name as 'TR.field' (for example, 'TR.Submitter'). * To check the value in the database only, enter the field name as 'DB.field' (for example, 'DB.Submitter'). * To check the value for the transaction first and then
Re: When is TR valid
Plusif I remember correctly from Performance and Tuning class back in the 4.x days then Remedy will stop processing a qualification on the first failure...so in that example below if 'TR.Status' != Fixed then it never even checks the second half of the qualification...which saves another call all together:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Tuesday, January 16, 2007 9:34 AM To: arslist@ARSLIST.ORG Subject: Re: When is TR valid I stay away from TR because of the two points below pointed out by everyone else: TR.Field = $NULL$ if the field is blanked out TR.Field != $NULL$ If field is pushed the same value to itself The two above points have caused too much heartache, so I stay away. However, LJ pointed out that if you are doing 'TR.Status' = Fixed AND 'DB.Status' != Fixed Then using TR will save you a database call if there is no transaction value to start out with. This is very interesting. Thanks for pointing this out LJ, and redeeming some of the usefulness of TR. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike White Sent: Monday, January 15, 2007 7:10 AM To: arslist@ARSLIST.ORG Subject: Re: When is TR valid Ouch! (and yes, that's what I meant by no apparent reason - found this TR value idiosyncrasy after-the-fact, and was surprised by it at the time). Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Thad Esser [EMAIL PROTECTED]To: arslist@ARSLIST.ORG COM cc: Sent by: Action Subject: Re: When is TR valid Request System discussion list(ARSList) [EMAIL PROTECTED] ORG 01/12/2007 16:59 Please respond to arslist ** LJ, While all three of your bullets produce the same results, the first one is the simplest. For me, the thing that put the final nail in the coffin on the TR value was learning that if a field is used in a PushField, it will have a TR value for that transaction, regardless if the value changed (which is probably why Mike's filter was firing for no apparent reason. Of course, maybe his workflow is using Verizon math... lol). 'Status' = Fixed AND 'DB.Status' != Fixed Yes...you do but I believe the difference between the two qualifications is the very important 3rd bullet. check the value for the transaction first and then check the database if a new value is not found in the transaction. If no transaction value exists...you don't care what the DB value is if your looking for when the value changes...so I think it removes the 'else' statement from the usage without the TR. This is the Performance Considerations argument. However, any trip to the database should be inconsequential compared to the accuracy achieved by not using the TR value. Think of how many filters you have that don't involve a TR value - each of those are causing the same trip to the database (all else being equal) that is alluded to above. In the time it took me to respond, there were a couple of other posts demonstrating how dicey it can be to use a TR value. Not using it avoids a lot of headaches, and keeps the code easier to read. All in all, I haven't seen where the extra complication is needed. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach L. J. Head [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To [EMAIL PROTECTED] IST.ORG 01/12/2007 12:05 PMcc Subject Please respond to When is TR arslist@ARSLIST.ORG valid
Helpdesk 4.0.3 --- 7.x
We're currently running ARS 6.3 and Helpdesk 4.03. I'm looking at upgrading to version 7 for both ARS and Helpdesk and I've been in discussion with a consulting firm to do it. To make a long story short they are saying that BMC recommends we bring up a new system and start using it fresh. Keep the old system up for history, and until all tickets are closed on that system. We have over 180K tickets and I don't think this will fly well at my company. We are planning to bring up a new system, and then migrate, or even re-write, customizations and workflow. I realize that the data structures have changed A LOT, but they're saying it will take 3-6 months to bring the data over from the old system to the new one. That seems like a long time to me. Without having detailed information, anyone have any opinions or ideas? Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Malloc Error
One of our servers have developed a Malloc Error (ARERR 300) whenever we try to do some maintenance work on the server. This includes taking a definitions file download of all workflow. Normally, we usually don't have any issues but the error has been hitting us since yesterday. No other details are given with this message We are using a Windows 2003 Server with MSSQL 2005 with 4 GB of RAM. Our database is set up so that the max memory it takes up is 1 GB. Does anyone have any ideas why this error is happening? Thanks. Alex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Mkefile in linux
Hi dear listers I need examples of Makefile on gcc linux compiler, please send me Thanks in advance Greetings __ Atentamente Guillermo Alfredo Torres Barrón Proyectos ARS Remedy Grupo Financiero Banorte Calzada de Tlalpan #2980, Col. Ejidos de Santa Ursula Coapa, C.P. 04850 México, D.F. Tel Directo: 51746520, ext: 8505-2520 ... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Upgrading Remedy Server to 7.0.1 from 7.0.0 Patch 002
Thanks Chris; I was able to get both versions of the admin tool installed and running, however, since I have multiple versions of ARS on my machine, I simply installed it into another directory and it worked fine. I guess the problem is when you want to upgrade the admin tool in place that you need to uninstall the admin tool first Thanks.. Terry On Tue, 16 Jan 2007 10:01:42 -0600 strauss [EMAIL PROTECTED] wrote: I have one 7.0.01 server installed clean and another I upgraded from 7.0 - don't recall any particular problems with that upgrade, but every now and then I get lucky. The 7.0.01 Admin Tool has the new checkbox, but make sure you uninstall the 7.0 Admin Tool before installing the 7.0.01 - they do not overwrite/upgrade properly and the docs warn about that. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Terry Bootsma Sent: Tuesday, January 16, 2007 8:43 AM To: arslist@ARSLIST.ORG Subject: Upgrading Remedy Server to 7.0.1 from 7.0.0 Patch 002 Everyone: I've just had the inconvenient luxury of trying to upgrade Remedy Server to 7.0.1 from 7.0.0 Patch 002 (W2K03). LOTS of error messages in the error logs, even though the install completes. Most of the error logs are related to duplicate active links not being overwritten, and duplicate forms not being imported. However, the server starts OK, tells me it is version 7.0.1, BUT... I'm wondering if the install is complete. One of the features that 7.0.1 is supposed to have (in accordance to the release notes pg. 36) is the feature of Platform Cache Memory Improvements. Apparently there is supposed to be a new Disable Cache VUI Display Properties on the Configuration Tab on the Server Information Window. It does not appear for me. Does it appear for anyone else who has installed from scratch? Thanks for any help... Terry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Helpdesk 4.0.3 --- 7.x
Create a new form that will hold the historical data and then do an import of the old tickets. I am in the process of upgrading a client from 5.5 ITSM and we have created a new install of 7 and transferring/creating the customizations. Also in reviewing new capabilities we have found some of their customizations are now included. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 16 Jan 2007 12:25 PM Subject: Helpdesk 4.0.3 --- 7.x We're currently running ARS 6.3 and Helpdesk 4.03. I'm looking at upgrading to version 7 for both ARS and Helpdesk and I've been in discussion with a consulting firm to do it. To make a long story short they are saying that BMC recommends we bring up a new system and start using it fresh. Keep the old system up for history, and until all tickets are closed on that system. We have over 180K tickets and I don't think this will fly well at my company. We are planning to bring up a new system, and then migrate, or even re-write, customizations and workflow. I realize that the data structures have changed A LOT, but they're saying it will take 3-6 months to bring the data over from the old system to the new one. That seems like a long time to me. Without having detailed information, anyone have any opinions or ideas? Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
SiteMesh MidTier (6.3 or 7.0)
Has anyone tried to put these two things together? -Scott The single biggest problem in communication is the illusion that it has taken place. - This transmission (including any attachments) may contain confidential information, privileged material (including material protected by the solicitor-client or other applicable privileges), or constitute non-public information. Any use of this information by anyone other than the intended recipient is prohibited. If you have received this transmission in error, please immediately reply to the sender and delete this information from your system. Use, dissemination, distribution, or reproduction of this transmission by unintended recipients is not authorized and may be unlawful. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Work Flow not working in Mid-tier
The other AL's are just setting the fields in the same form.It runs well till that AL which has MAX function.What is annoying me is , all these workflow are working fine in user tool. From: Action Request System discussion list(ARSList) on behalf of Joe DeSouza Sent: Tue 1/16/2007 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: Work Flow not working in Mid-tier ** To the best of my knowledge the MAX function works on the Mid-Tier with no known problems.. What does not work are run processes on clients if they are not java processes, macros,.. What are the other actions that you have in these AL's that do not work?? Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Sugavanam K K [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, January 16, 2007 11:17:23 AM Subject: Work Flow not working in Mid-tier ** Hi, I have created a worflow with some active links.It is working fine in user tool but not in mid tier.I have created a active link which is using MAX function.I guess this might be causing the problem. Any suggestion will help. Thanks karthick __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125___This posting was submitted with HTML in it___ DISCLAIMER: This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01
Hi All, The DST document detailing the information that we know about how the DST 2007 change affects supported versions of AR System is being made available at: http://documents.bmc.com/supportu/documents/78/29/67829/67829.pdf It should show up on the support website by end of day on Jan 17, 2007. I have attached a .txt version of the PDF for those without support access or that need the information as soon as possible. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Easter, David Sent: Thursday, January 11, 2007 7:59 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Daylight savings time and Remedy system restarts I'm pushing BMC a little harder for [...] a more specific description of what will and what will not work properly after the DST change on 03/11 on a pre-DST-fix release As mentioned, such a document is in the works and should be available next week - perhaps as early as Monday the 15th. When the document becomes official, I will post the contents of the technical bulletin here to ARSLIST to ensure that you folks get the information. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. [...previous responses deleted to reduce line count...] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Technical Bulletin Daylight Saving Time (DST) and BMC® Remedy® Action Request System® Version 7.0.01 January 2007 BMC Software is alerting users of the BMC Remedy Action Request System (AR System®) product to a problem that can occur if the product runs on computers that use the time zones of the United States and Canada. The problem results from changes to the Daylight Saving Time (DST) dates in the United States and Canada. This technical bulletin describes patches and upgrade paths that prevents the problem from occurring. The bulletin also contains information about the effects of not patching or upgrading systems. NOTE For more information about how this DST issue affects BMC products (including required upgrades and other instructions), see the Customer Support website at http://www.bmc.com/supportu/DST2007. Information on the website is updated as necessary. Check it regularly for the latest information. BMC product support of the DST changes is subject to all required upgrades and instructions, existing license and support agreements, and the disclaimers in the related DST documents, including, among others: . Full DST support of systems and software provided by the customers . Monitoring any new DST information from BMC . Performing the actual clock changes subject to BMC instructions and customer site practices Legislation in the United States and Canada changed the dates for Daylight Saving Time (DST). The following changes take effect in 2007: . DST will begin on the second Sunday in March instead of the first Sunday in April. . DST will end on the first Sunday in November instead of the last Sunday in October. In 2007, DST will start on March 11 instead of April 1 and end on November 4 instead of October 28. On computers that use the time zones of the United States and Canada, processing might be incorrect between March 11 and April 1, 2007, and between October 28 and November 4, 2007. During these periods, AR System might show incorrect time stamps on screens and reports, web service integrations might process the time incorrectly, workflow processed on the mid tier may be one hour off, and export/import of applications may not capture the correct time. These issues are detailed below. Until you correct the problem, similar errors will occur each year. To correct the problem, use the instructions provided in this technical bulletin to apply a product patch or upgrade the product to a new release. Based on the latest information from testing, all versions of AR System will be impacted by the DST change. Patches that contain corrections for this DST event will be provided for AR System 6.03 and AR System 7.0.01. These patches will be made available in the Remedy Heritage Customers Patch Download section of BMC Support Central. The patch numbers and release dates for each version are: AR System Version Patch NumberPatch Release Date 6.03020 January 15, 2007 7.0.01 001 January 22, 2007a a. Customers requiring access to the AR System 7.0.01 Patch 001 prior to January 22, 2007, can contact support to request a restricted release version of the patch. Recommendations based on the version of AR System are as follows: . BMC Remedy AR System 5.1.2Upgrade to AR System 6.03 with Patch 20, or 7.0.01 with Patch 001 . BMC Remedy AR System 6.0.1Upgrade to AR System 6.03 with Patch 20, or 7.0.01 with Patch
Re: ARS List Email is a Goldmine - How to Index
Lou, It has been discussed before. I've offered to host it at http://www.mattreinfeldt.com/forums/ (or under any other URL/domain people want... i.e. http://www.arslist.org/forums/ ;-) ), but general concensus has been to keep it as a mailing list. Personally, I prefer forum format, just because it is on the web and easily searched (and a few other reasons...). However, Dan started this thing, and the ultimate ruling needs to come from him (of course, I can always try to twist his arm every once and a while!). Enjoy, Matt Reinfeldt PS- on a total side note, today is my 2nd day with TuringSMI, for those of you interested. :) wooot! -Original Message- From: LAU, DARREN (ASI) [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 16, 2007 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: ARS List Email is a Goldmine - How to Index Just curious but has there ever been any thought on converting arslist into a forum like vbulletin? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom Sent: Friday, January 12, 2007 9:24 AM To: arslist@ARSLIST.ORG Subject: Re: ARS List Email is a Goldmine - How to Index The last 3 years are there. The usefulness of more is debatable. For most purposes this should suffice. (and I agree searching it isn't always the best but good enough for me most of the time). When I can secure funding to complete and properly house it, there is an effort underway for a more comprehensive searchable database. ... Daniel p.s. in the meantime progress exists behind the scenes -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Will Du Chene Sent: January 11, 2007 9:41 AM To: arslist@ARSLIST.ORG Subject: Re: ARS List Email is a Goldmine - How to Index Sure... But only the last year or so is there... Rick Cook wrote: Why re-invent the wheel? www.arslist.org has them already stored, and you can search on them there. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Thursday, January 11, 2007 5:13 AM To: arslist@ARSLIST.ORG Subject: OT: ARS List Email is a Goldmine - How to Index List, I search my local ARS List emails regularly. However, it's somewhat slow searching the email body within Outlook. For Jan 2005 to Jan 2007 the .pst file is 700MB. I am getting close to simply writing something that extracts the Outlook emails and imports them into a database (either Remedy, SQL Server, or Access) just so I can moreefficiently search the ARS List postings. When the data is in a regular database I can index everything. Before I head down this road has anyone else done this? Stephen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Newbie
I have been informed that I will supporting Remedy in our environment. There was no knowledge transfer from the outgoing Admin. Nor did they keep documentation. There will be no training class, the only thing that has been said is we might get a contractor to show me around. The question I have is what would be the best way to come up to speed with this application? I have been reading the manuals and searching through what documentation we have. Could anyone provide a good way to come up to speed quickly. Thanks for the help I think I am going to need all I can get. PS. I don't even have the client yet. Only the web front end. I think we are on version 6 but I don't know what our patch level is. Is there a Remedy Admin guide for dummies? Tony Benitz IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should contact the sender and delete the message. Any unauthorized disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01
Thank you so much for updating us, David. We really appreciate it. We all know that the compatibility matrix allows the 7.0.x Mid-Tier to point to an ARS 6.3 server. But, do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, January 16, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Hi All, The DST document detailing the information that we know about how the DST 2007 change affects supported versions of AR System is being made available at: http://documents.bmc.com/supportu/documents/78/29/67829/67829.pdf It should show up on the support website by end of day on Jan 17, 2007. I have attached a .txt version of the PDF for those without support access or that need the information as soon as possible. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Easter, David Sent: Thursday, January 11, 2007 7:59 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Daylight savings time and Remedy system restarts I'm pushing BMC a little harder for [...] a more specific description of what will and what will not work properly after the DST change on 03/11 on a pre-DST-fix release As mentioned, such a document is in the works and should be available next week - perhaps as early as Monday the 15th. When the document becomes official, I will post the contents of the technical bulletin here to ARSLIST to ensure that you folks get the information. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. [...previous responses deleted to reduce line count...] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Newbie
That sounds familiar. Don't worry. Start of with the Concepts guide. Learn what is an Active link, Filter or Escalation is. Learn how to debug that will help you to get you upto speed to fix minor issues and then gradually read the different manual. Workflow admin guide. Configutration guide and Administrator manual. Hope it helps!!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benitz, Tony : CO IR Sent: Tuesday, January 16, 2007 12:01 PM To: arslist@ARSLIST.ORG Subject: Newbie I have been informed that I will supporting Remedy in our environment. There was no knowledge transfer from the outgoing Admin. Nor did they keep documentation. There will be no training class, the only thing that has been said is we might get a contractor to show me around. The question I have is what would be the best way to come up to speed with this application? I have been reading the manuals and searching through what documentation we have. Could anyone provide a good way to come up to speed quickly. Thanks for the help I think I am going to need all I can get. PS. I don't even have the client yet. Only the web front end. I think we are on version 6 but I don't know what our patch level is. Is there a Remedy Admin guide for dummies? Tony Benitz IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should contact the sender and delete the message. Any unauthorized disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01
Sometimes, I really need to take a deep breath before I click send. I would like to retract the last statement. It's ARS 7.0.1 that FB 6.3 is not compatible with. So, back to my original question. Do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thank you in advance, Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:15 PM To: 'arslist@ARSLIST.ORG' Subject: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Whoa, I just noticed something kind of wicked that I could have sworn wasn't there before. Flashboard 6.3 is NOT compatible with Mid-Tier 7.0.1. I'm pretty sure that when Mid-Tier 7.0.0 was listed there was a Yes listed in the compatibility matrix. With that said, does this mean we can't stay on Mid-Tier 7.0.0 with some DST patch? Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:12 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Thank you so much for updating us, David. We really appreciate it. We all know that the compatibility matrix allows the 7.0.x Mid-Tier to point to an ARS 6.3 server. But, do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, January 16, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Hi All, The DST document detailing the information that we know about how the DST 2007 change affects supported versions of AR System is being made available at: http://documents.bmc.com/supportu/documents/78/29/67829/67829.pdf It should show up on the support website by end of day on Jan 17, 2007. I have attached a .txt version of the PDF for those without support access or that need the information as soon as possible. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Easter, David Sent: Thursday, January 11, 2007 7:59 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Daylight savings time and Remedy system restarts I'm pushing BMC a little harder for [...] a more specific description of what will and what will not work properly after the DST change on 03/11 on a pre-DST-fix release As mentioned, such a document is in the works and should be available next week - perhaps as early as Monday the 15th. When the document becomes official, I will post the contents of the technical bulletin here to ARSLIST to ensure that you folks get the information. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. [...previous responses deleted to reduce line count...] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS List Email is a Goldmine - How to Index
I'm sort of old fashioned. I like the mailing list. Never been fond of posting in a forum format. I highly dislike Google Groups and similar. To each his own I guess. Matt, Congratulations are in order for working with TuringSMI. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt Sent: Tuesday, January 16, 2007 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARS List Email is a Goldmine - How to Index Lou, It has been discussed before. I've offered to host it at http://www.mattreinfeldt.com/forums/ (or under any other URL/domain people want... i.e. http://www.arslist.org/forums/ ;-) ), but general concensus has been to keep it as a mailing list. Personally, I prefer forum format, just because it is on the web and easily searched (and a few other reasons...). However, Dan started this thing, and the ultimate ruling needs to come from him (of course, I can always try to twist his arm every once and a while!). Enjoy, Matt Reinfeldt PS- on a total side note, today is my 2nd day with TuringSMI, for those of you interested. :) wooot! -Original Message- From: LAU, DARREN (ASI) [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 16, 2007 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: ARS List Email is a Goldmine - How to Index Just curious but has there ever been any thought on converting arslist into a forum like vbulletin? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom Sent: Friday, January 12, 2007 9:24 AM To: arslist@ARSLIST.ORG Subject: Re: ARS List Email is a Goldmine - How to Index The last 3 years are there. The usefulness of more is debatable. For most purposes this should suffice. (and I agree searching it isn't always the best but good enough for me most of the time). When I can secure funding to complete and properly house it, there is an effort underway for a more comprehensive searchable database. ... Daniel p.s. in the meantime progress exists behind the scenes -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Will Du Chene Sent: January 11, 2007 9:41 AM To: arslist@ARSLIST.ORG Subject: Re: ARS List Email is a Goldmine - How to Index Sure... But only the last year or so is there... Rick Cook wrote: Why re-invent the wheel? www.arslist.org has them already stored, and you can search on them there. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Thursday, January 11, 2007 5:13 AM To: arslist@ARSLIST.ORG Subject: OT: ARS List Email is a Goldmine - How to Index List, I search my local ARS List emails regularly. However, it's somewhat slow searching the email body within Outlook. For Jan 2005 to Jan 2007 the .pst file is 700MB. I am getting close to simply writing something that extracts the Outlook emails and imports them into a database (either Remedy, SQL Server, or Access) just so I can moreefficiently search the ARS List postings. When the data is in a regular database I can index everything. Before I head down this road has anyone else done this? Stephen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Newbie (U)
UNCLASSIFIED And post to this list as needed. Members of the list are very skilled - if not independently than inclusively. Be sure to include all pertinent server and application version/patch information when posting. The server OS, type/version of applications running, patch version and the amount of customization on the application is very important to quickly getting a good response. Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shanmugadas, Suresh Sent: Tuesday, January 16, 2007 3:22 PM To: arslist@ARSLIST.ORG Subject: Re: Newbie That sounds familiar. Don't worry. Start of with the Concepts guide. Learn what is an Active link, Filter or Escalation is. Learn how to debug that will help you to get you upto speed to fix minor issues and then gradually read the different manual. Workflow admin guide. Configutration guide and Administrator manual. Hope it helps!!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benitz, Tony : CO IR Sent: Tuesday, January 16, 2007 12:01 PM To: arslist@ARSLIST.ORG Subject: Newbie I have been informed that I will supporting Remedy in our environment. There was no knowledge transfer from the outgoing Admin. Nor did they keep documentation. There will be no training class, the only thing that has been said is we might get a contractor to show me around. The question I have is what would be the best way to come up to speed with this application? I have been reading the manuals and searching through what documentation we have. Could anyone provide a good way to come up to speed quickly. Thanks for the help I think I am going to need all I can get. PS. I don't even have the client yet. Only the web front end. I think we are on version 6 but I don't know what our patch level is. Is there a Remedy Admin guide for dummies? Tony Benitz IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should contact the sender and delete the message. Any unauthorized disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01
David, if we put out the MS patch (http://www.microsoft.com/windows/timezone/dst2007.mspx), will we still need to patch Remedy since it pulls its time from the system. The only reason I can think of that we would need to do this is because of the conversion to epoch seconds. Thanks for all the help. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:12 PM To: arslist@ARSLIST.ORG Subject: Re: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Thank you so much for updating us, David. We really appreciate it. We all know that the compatibility matrix allows the 7.0.x Mid-Tier to point to an ARS 6.3 server. But, do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, January 16, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Hi All, The DST document detailing the information that we know about how the DST 2007 change affects supported versions of AR System is being made available at: http://documents.bmc.com/supportu/documents/78/29/67829/67829.pdf It should show up on the support website by end of day on Jan 17, 2007. I have attached a .txt version of the PDF for those without support access or that need the information as soon as possible. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Easter, David Sent: Thursday, January 11, 2007 7:59 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Daylight savings time and Remedy system restarts I'm pushing BMC a little harder for [...] a more specific description of what will and what will not work properly after the DST change on 03/11 on a pre-DST-fix release As mentioned, such a document is in the works and should be available next week - perhaps as early as Monday the 15th. When the document becomes official, I will post the contents of the technical bulletin here to ARSLIST to ensure that you folks get the information. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. [...previous responses deleted to reduce line count...] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01
Yes, you still need to patch Remedy. The issues outlined in the bulletin were documented on a fully DST patched Operating System. The reason is that there are places in the product that do not use the operating system for DST calculations but rather use a 3rd party library. The Remedy patches update this library with the DST 2007 changes. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Tuesday, January 16, 2007 12:42 PM To: arslist@ARSLIST.ORG Subject: Re: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 David, if we put out the MS patch (http://www.microsoft.com/windows/timezone/dst2007.mspx), will we still need to patch Remedy since it pulls its time from the system. The only reason I can think of that we would need to do this is because of the conversion to epoch seconds. Thanks for all the help. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:12 PM To: arslist@ARSLIST.ORG Subject: Re: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Thank you so much for updating us, David. We really appreciate it. We all know that the compatibility matrix allows the 7.0.x Mid-Tier to point to an ARS 6.3 server. But, do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, January 16, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Hi All, The DST document detailing the information that we know about how the DST 2007 change affects supported versions of AR System is being made available at: http://documents.bmc.com/supportu/documents/78/29/67829/67829.pdf It should show up on the support website by end of day on Jan 17, 2007. I have attached a .txt version of the PDF for those without support access or that need the information as soon as possible. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Easter, David Sent: Thursday, January 11, 2007 7:59 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Daylight savings time and Remedy system restarts I'm pushing BMC a little harder for [...] a more specific description of what will and what will not work properly after the DST change on 03/11 on a pre-DST-fix release As mentioned, such a document is in the works and should be available next week - perhaps as early as Monday the 15th. When the document becomes official, I will post the contents of the technical bulletin here to ARSLIST to ensure that you folks get the information. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. [...previous responses deleted to reduce line count...] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Two versions of ARS (5.1 and 7.0.01) and ITSM (4.0 and 7.0.02) on same UNIX box
We are exploring possibility of running two versions of ARS (5.1 and 7.0.01) instances and ITSM applications (4.0 and 7.0.02) on the same UNIX box. Old System: ARS 5.1 Help Desk 4.0 (customized) Change 4.0 (customized) Database: Oracle 9.2 instance on another UNIX server New System: ARS: 7.0.01 CMDB 2.0.01 Service Desk 7.0.02 Change 7.0.02 Asset 7.0.02 Database: Oracle 10gR2 instance will be on another UNIX server Server OS: Solaris 9 We want to install and run the new system on the same box (Solaris 9) as the old system. We will keep the two systems running concurrently for a while (i.e., a few months). The old system will be configured not to allow any new ticket to be created. Users can only update and close non-closed tickets in the old system. Eventually the old system will be shut down. Does anyone see any potential problem with this setting? Any suggestion is appreciated. Thanks, Eric ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Newbie
Tony, no dummies guide, but you will find this list to be a true goldmine of information. Lots of folks here know what they are talking about. My background was not IT when I started, and the folks on this list were able to walk me through some pretty complicated issues. That said, you'll find Remedy to be a pretty simple application at the basic level. As you get more and more familiar, you'll find that it is one of the most flexible things you can put your hands on! Good luck, and don't sweat it! Warren On 1/16/07, Shanmugadas, Suresh [EMAIL PROTECTED] wrote: That sounds familiar. Don't worry. Start of with the Concepts guide. Learn what is an Active link, Filter or Escalation is. Learn how to debug that will help you to get you upto speed to fix minor issues and then gradually read the different manual. Workflow admin guide. Configutration guide and Administrator manual. Hope it helps!!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benitz, Tony : CO IR Sent: Tuesday, January 16, 2007 12:01 PM To: arslist@ARSLIST.ORG Subject: Newbie I have been informed that I will supporting Remedy in our environment. There was no knowledge transfer from the outgoing Admin. Nor did they keep documentation. There will be no training class, the only thing that has been said is we might get a contractor to show me around. The question I have is what would be the best way to come up to speed with this application? I have been reading the manuals and searching through what documentation we have. Could anyone provide a good way to come up to speed quickly. Thanks for the help I think I am going to need all I can get. PS. I don't even have the client yet. Only the web front end. I think we are on version 6 but I don't know what our patch level is. Is there a Remedy Admin guide for dummies? Tony Benitz IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should contact the sender and delete the message. Any unauthorized disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS List Email is a Goldmine - How to Index
Matt congrats on going TuringSMI! Keith Bunescu Resource Manager From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad Esser Sent: Tuesday, January 16, 2007 3:14 PM To: arslist@ARSLIST.ORG Subject: Re: ARS List Email is a Goldmine - How to Index ** I agree. In addition to preferring email, here at work our internet time is monitored and if we go over our allocation, we get talked to. Granted, the list is justifiably work-related, but who wants to have to explain that every month. Getting email avoids that hassle. Just my $.02 Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Shellman, David [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/16/2007 12:31 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ARS List Email is a Goldmine - How to Index I'm sort of old fashioned. I like the mailing list. Never been fond of posting in a forum format. I highly dislike Google Groups and similar. To each his own I guess. Matt, Congratulations are in order for working with TuringSMI. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt Sent: Tuesday, January 16, 2007 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARS List Email is a Goldmine - How to Index Lou, It has been discussed before. I've offered to host it at http://www.mattreinfeldt.com/forums/ (or under any other URL/domain people want... i.e. http://www.arslist.org/forums/ ;-) ), but general concensus has been to keep it as a mailing list. Personally, I prefer forum format, just because it is on the web and easily searched (and a few other reasons...). However, Dan started this thing, and the ultimate ruling needs to come from him (of course, I can always try to twist his arm every once and a while!). Enjoy, Matt Reinfeldt PS- on a total side note, today is my 2nd day with TuringSMI, for those of you interested. :) wooot! -Original Message- From: LAU, DARREN (ASI) [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 16, 2007 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: ARS List Email is a Goldmine - How to Index Just curious but has there ever been any thought on converting arslist into a forum like vbulletin? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom Sent: Friday, January 12, 2007 9:24 AM To: arslist@ARSLIST.ORG Subject: Re: ARS List Email is a Goldmine - How to Index The last 3 years are there. The usefulness of more is debatable. For most purposes this should suffice. (and I agree searching it isn't always the best but good enough for me most of the time). When I can secure funding to complete and properly house it, there is an effort underway for a more comprehensive searchable database. ... Daniel p.s. in the meantime progress exists behind the scenes -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Will Du Chene Sent: January 11, 2007 9:41 AM To: arslist@ARSLIST.ORG Subject: Re: ARS List Email is a Goldmine - How to Index Sure... But only the last year or so is there... Rick Cook wrote: Why re-invent the wheel? www.arslist.org has them already stored, and you can search on them there. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Thursday, January 11, 2007 5:13 AM To: arslist@ARSLIST.ORG Subject: OT: ARS List Email is a Goldmine - How to Index List, I search my local ARS List emails regularly. However, it's somewhat slow searching the email body within Outlook. For Jan 2005 to Jan 2007 the .pst file is 700MB. I am getting close to simply writing something that extracts the Outlook emails and imports them into a database (either Remedy, SQL Server, or Access) just so I can more efficiently search the ARS List postings. When the data is in a regular database I can index everything. Before I head down this road has anyone else done this? Stephen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist
Re: Newbie
Perhaps its time to think about having another NWRUG meeting in Portland, if there is interest? Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Warren Baltimore [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/16/2007 12:54 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Newbie ** Tony, no dummies guide, but you will find this list to be a true goldmine of information. Lots of folks here know what they are talking about. My background was not IT when I started, and the folks on this list were able to walk me through some pretty complicated issues. That said, you'll find Remedy to be a pretty simple application at the basic level. As you get more and more familiar, you'll find that it is one of the most flexible things you can put your hands on! Good luck, and don't sweat it! Warren On 1/16/07, Shanmugadas, Suresh [EMAIL PROTECTED] wrote: That sounds familiar. Don't worry. Start of with the Concepts guide. Learn what is an Active link, Filter or Escalation is. Learn how to debug that will help you to get you upto speed to fix minor issues and then gradually read the different manual. Workflow admin guide. Configutration guide and Administrator manual. Hope it helps!!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benitz, Tony : CO IR Sent: Tuesday, January 16, 2007 12:01 PM To: arslist@ARSLIST.ORG Subject: Newbie I have been informed that I will supporting Remedy in our environment. There was no knowledge transfer from the outgoing Admin. Nor did they keep documentation. There will be no training class, the only thing that has been said is we might get a contractor to show me around. The question I have is what would be the best way to come up to speed with this application? I have been reading the manuals and searching through what documentation we have. Could anyone provide a good way to come up to speed quickly. Thanks for the help I think I am going to need all I can get. PS. I don't even have the client yet. Only the web front end. I think we are on version 6 but I don't know what our patch level is. Is there a Remedy Admin guide for dummies? Tony Benitz IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should contact the sender and delete the message. Any unauthorized disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01
Hi all: To further add to Michelle's question - We are running AR6.3 p 18 / Mid tier 7.0.0 patch 002 - Do We need to patch both the Midtier and ARS Server to comply with the DST patch? Or can We just update to 6.3 p 20 and continue to run on Mid Tier 7.0.0 patch 002? Reason I ask is because the latest Mid Tier release prompts a guest user message as javascript alert (ARWARN [59] No such user exists -- successfully connected as a guest user :username) - same message as user tool when logging in. We have a script that automatically passes the username to remedy to login, and it doesn't display this message on earlier mid tier releases. This message confuses users when submitting tickets to our servicedesk - anyone know where this message resides either in a filter or active link? All these users have records in the people form, but not in user form - the user form should only have licensed support users correct? Thanks for the help!! Anthony Caressimo Remedy Analyst, Application Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 3:31 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Sometimes, I really need to take a deep breath before I click send. I would like to retract the last statement. It's ARS 7.0.1 that FB 6.3 is not compatible with. So, back to my original question. Do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thank you in advance, Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:15 PM To: 'arslist@ARSLIST.ORG' Subject: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Whoa, I just noticed something kind of wicked that I could have sworn wasn't there before. Flashboard 6.3 is NOT compatible with Mid-Tier 7.0.1. I'm pretty sure that when Mid-Tier 7.0.0 was listed there was a Yes listed in the compatibility matrix. With that said, does this mean we can't stay on Mid-Tier 7.0.0 with some DST patch? Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:12 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Thank you so much for updating us, David. We really appreciate it. We all know that the compatibility matrix allows the 7.0.x Mid-Tier to point to an ARS 6.3 server. But, do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, January 16, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Hi All, The DST document detailing the information that we know about how the DST 2007 change affects supported versions of AR System is being made available at: http://documents.bmc.com/supportu/documents/78/29/67829/67829.pdf It should show up on the support website by end of day on Jan 17, 2007. I have attached a .txt version of the PDF for those without support access or that need the information as soon as possible. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Easter, David Sent: Thursday, January 11, 2007 7:59 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Daylight savings time and Remedy system restarts I'm pushing BMC a little harder for [...] a more specific description of what will and what will not work properly after the DST change on 03/11 on a pre-DST-fix release As mentioned, such a document is in the works and should be available next week - perhaps as early as Monday the 15th. When the document becomes official, I will post the contents of the technical bulletin here to ARSLIST to ensure that you folks get the information. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. [...previous responses deleted to reduce line count...] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS List Email is a Goldmine - How to Index
Thad, I've run into that type of monitoring before. It can, unfortunately, run both ways. I've been in places where it took forever to get permission to receive ARSList e-mails to a work account as well as places that were very strict on internet web-browsing (even for work purposes). As stated earlier, it's really an individual preference... there is no best format. I will continue to archive them (ARSList e-mails) in my forums (though I am sorely behind!) as well as participate in the e-mail exchanges. Take care, Matt R. _ From: Thad Esser [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 16, 2007 3:14 PM To: arslist@ARSLIST.ORG Subject: Re: ARS List Email is a Goldmine - How to Index ** I agree. In addition to preferring email, here at work our internet time is monitored and if we go over our allocation, we get talked to. Granted, the list is justifiably work-related, but who wants to have to explain that every month. Getting email avoids that hassle. Just my $.02 Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Shellman, David [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/16/2007 12:31 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ARS List Email is a Goldmine - How to Index I'm sort of old fashioned. I like the mailing list. Never been fond of posting in a forum format. I highly dislike Google Groups and similar. To each his own I guess. Matt, Congratulations are in order for working with TuringSMI. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt Sent: Tuesday, January 16, 2007 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARS List Email is a Goldmine - How to Index Lou, It has been discussed before. I've offered to host it at http://www.mattreinfeldt.com/forums/ (or under any other URL/domain people want... i.e. http://www.arslist.org/forums/ ;-) ), but general concensus has been to keep it as a mailing list. Personally, I prefer forum format, just because it is on the web and easily searched (and a few other reasons...). However, Dan started this thing, and the ultimate ruling needs to come from him (of course, I can always try to twist his arm every once and a while!). Enjoy, Matt Reinfeldt PS- on a total side note, today is my 2nd day with TuringSMI, for those of you interested. :) wooot! -Original Message- From: LAU, DARREN (ASI) [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 16, 2007 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: ARS List Email is a Goldmine - How to Index Just curious but has there ever been any thought on converting arslist into a forum like vbulletin? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom Sent: Friday, January 12, 2007 9:24 AM To: arslist@ARSLIST.ORG Subject: Re: ARS List Email is a Goldmine - How to Index The last 3 years are there. The usefulness of more is debatable. For most purposes this should suffice. (and I agree searching it isn't always the best but good enough for me most of the time). When I can secure funding to complete and properly house it, there is an effort underway for a more comprehensive searchable database. ... Daniel p.s. in the meantime progress exists behind the scenes -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Will Du Chene Sent: January 11, 2007 9:41 AM To: arslist@ARSLIST.ORG Subject: Re: ARS List Email is a Goldmine - How to Index Sure... But only the last year or so is there... Rick Cook wrote: Why re-invent the wheel? www.arslist.org has them already stored, and you can search on them there. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Thursday, January 11, 2007 5:13 AM To: arslist@ARSLIST.ORG Subject: OT: ARS List Email is a Goldmine - How to Index List, I search my local ARS List emails regularly. However, it's somewhat slow searching the email body within Outlook. For Jan 2005 to Jan 2007 the .pst file is 700MB. I am getting close to simply writing something that extracts the Outlook emails and imports them into a database (either Remedy, SQL Server, or Access) just so I can more efficiently search the ARS List postings. When the data is in a regular database I can index everything. Before I head down this road has anyone else done this? Stephen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Developer Certification?
I didn't realize that. Thanks for the information. Mike Gould [EMAIL PROTECTED] 1/16/2007 9:34 AM ** Hi Scott, As a Remedy Skilled Professional (not sure about RACs), you do get discounts on BUW/RUG (free pre-conference tutorials) and discounts on continuing education (15% or 20%). Call Renee Freitas in the BMC Business School and she can provide all the details. Hope that helps! Michael Gould, RSP U.S. House of Representatives On 1/16/07, Scott Ames [EMAIL PROTECTED] wrote: ** I obtained the Remedy Skilled Professional designation. I'm not sure it has done me any good though. Remedy, (BMC) has never sent me anything other than the plaque. No events, no marketing materials, no discounts on RUG, no special forums, no continued education, I expected more I guess. I am not even sure that employers are impressed. Rick Cook [EMAIL PROTECTED] 1/15/2007 12:50 PM There are two certs currently, and more (maybe) on the way. The RAC (Remedy Approved Consultant) and RSP (Remedy Skilled Professional) have been around for many years. Remedy, I think, is planning several more of the skilled practitioner type of certs for ITSM, but I don't know when that will happen, or even for sure if it will. ITIL, at least at the foundation level, is almost becoming an essential. Some Java or XML skill is very helpful. Beyond that, it's just about experience with certain aspects of Remedy. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ( mailto:arslist@ARSLIST.ORG )] On Behalf Of GoDario27 Sent: Monday, January 15, 2007 11:45 AM To: arslist@ARSLIST.ORG Subject: Remedy Developer Certification? Hi, List Anyone ever hear of any certifications you can obtain for admin/dev of Remedy?!! I'm going to classes, but can't believe there are no certs you can get. What related certs have you persued?...i.e., such as ITIL certification...and what else do you think is important to possess out there in the Remedy job market? -- View this message in context: http://www.nabble.com/Remedy-Developer-Certification--tf3016814.html#a837794 6 Sent from the ARS (Action Request System) mailing list archive at Nabble.com ( http://nabble.com/ ). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ( http://www.arslist.org/ ) ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ( http://www.arslist.org/ ) ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Newbie
Sure! Warren On 1/16/07, Thad Esser [EMAIL PROTECTED] wrote: ** Perhaps its time to think about having another NWRUG meeting in Portland, if there is interest? *Thad Esser* Remedy Developer *Argue for your limitations, and sure enough, they're yours.*-- Richard Bach *Warren Baltimore [EMAIL PROTECTED]* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/16/2007 12:54 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Newbie ** Tony, no dummies guide, but you will find this list to be a true goldmine of information. Lots of folks here know what they are talking about. My background was not IT when I started, and the folks on this list were able to walk me through some pretty complicated issues. That said, you'll find Remedy to be a pretty simple application at the basic level. As you get more and more familiar, you'll find that it is one of the most flexible things you can put your hands on! Good luck, and don't sweat it! Warren On 1/16/07, *Shanmugadas, Suresh* [EMAIL PROTECTED][EMAIL PROTECTED] wrote: That sounds familiar. Don't worry. Start of with the Concepts guide. Learn what is an Active link, Filter or Escalation is. Learn how to debug that will help you to get you upto speed to fix minor issues and then gradually read the different manual. Workflow admin guide. Configutration guide and Administrator manual. Hope it helps!!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] arslist@ARSLIST.ORG] On Behalf Of Benitz, Tony : CO IR Sent: Tuesday, January 16, 2007 12:01 PM To: [EMAIL PROTECTED] arslist@ARSLIST.ORG Subject: Newbie I have been informed that I will supporting Remedy in our environment. There was no knowledge transfer from the outgoing Admin. Nor did they keep documentation. There will be no training class, the only thing that has been said is we might get a contractor to show me around. The question I have is what would be the best way to come up to speed with this application? I have been reading the manuals and searching through what documentation we have. Could anyone provide a good way to come up to speed quickly. Thanks for the help I think I am going to need all I can get. PS. I don't even have the client yet. Only the web front end. I think we are on version 6 but I don't know what our patch level is. Is there a Remedy Admin guide for dummies? Tony Benitz IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should contact the sender and delete the message. Any unauthorized disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. ___ UNSUBSCRIBE or access ARSlist Archives at *www.arslist.org *http://www.arslist.org/ ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at *www.arslist.org *http://www.arslist.org/ARSlist:Where the Answers Are -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** __20060125___This posting was submitted with HTML in it___ -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS List Email is a Goldmine - How to Index
Thanks Keith! :-) _ From: Keith Bunescu [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 16, 2007 3:18 PM To: arslist@ARSLIST.ORG Subject: Re: ARS List Email is a Goldmine - How to Index Matt congrats on going TuringSMI! Keith Bunescu Resource Manager _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad Esser Sent: Tuesday, January 16, 2007 3:14 PM To: arslist@ARSLIST.ORG Subject: Re: ARS List Email is a Goldmine - How to Index ** I agree. In addition to preferring email, here at work our internet time is monitored and if we go over our allocation, we get talked to. Granted, the list is justifiably work-related, but who wants to have to explain that every month. Getting email avoids that hassle. Just my $.02 Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Shellman, David [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/16/2007 12:31 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ARS List Email is a Goldmine - How to Index I'm sort of old fashioned. I like the mailing list. Never been fond of posting in a forum format. I highly dislike Google Groups and similar. To each his own I guess. Matt, Congratulations are in order for working with TuringSMI. Dave __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Newbie
Hello Tony, This sounds like my story :-) When I start with Remedy I look throught overhand to our consultant. But our firm throw out consultant firm. And we get application with no documentation. We start work with modified Helpdesk ... So, my boss give me admin and say: look, if you can learn it. And I start. Here is some points for you: 1.) read manuals Configuration guide, Installing, and Basic Guide. 2.) then start testing (on production server :), because we havent PC for testing version), create small forms, basic workflow. 3.) next reading manuals, you must know differences between Active Link, Filter, Escalation ...etc. 4.) go throught application, maybe you find logical dependencies in name conversion. 5.) register on http://www.bmc.com/remedy/ (support sections) 6.) look for pages http://www.mattreinfeldt.com 7.) make your own documentation with arsdoc or something like this. 8.) if you make your first changes, make notes what you change. And think, learn, try and test... :-) I never got training, but I found, that I can make very interesting thing with ARS, which can help me and my coleagues in my general job (I was HelpDesk Specialist and our tool was create in ARS. :-) Good look on your way... /Tomas Stevove -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benitz, Tony : CO IR Sent: Tuesday, January 16, 2007 9:01 PM To: arslist@ARSLIST.ORG Subject: Newbie I have been informed that I will supporting Remedy in our environment. There was no knowledge transfer from the outgoing Admin. Nor did they keep documentation. There will be no training class, the only thing that has been said is we might get a contractor to show me around. The question I have is what would be the best way to come up to speed with this application? I have been reading the manuals and searching through what documentation we have. Could anyone provide a good way to come up to speed quickly. Thanks for the help I think I am going to need all I can get. PS. I don't even have the client yet. Only the web front end. I think we are on version 6 but I don't know what our patch level is. Is there a Remedy Admin guide for dummies? Tony Benitz IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should contact the sender and delete the message. Any unauthorized disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Newbie
Thomas, Don't forget these two sites: http://www.arswiki.org/wiki/Main_Page http://www.buoyantsolutions.net/Download.html And for tools: http://www.arutilities.com/ http://system.devdor.net/ There are other sites out there as well... those are just some of the ones I remember off the top of my head. Matt R. -Original Message- From: Števove Tomáš [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 16, 2007 3:44 PM To: arslist@ARSLIST.ORG Subject: Re: Newbie Hello Tony, This sounds like my story :-) When I start with Remedy I look throught overhand to our consultant. But our firm throw out consultant firm. And we get application with no documentation. We start work with modified Helpdesk ... So, my boss give me admin and say: look, if you can learn it. And I start. Here is some points for you: 1.) read manuals Configuration guide, Installing, and Basic Guide. 2.) then start testing (on production server :), because we havent PC for testing version), create small forms, basic workflow. 3.) next reading manuals, you must know differences between Active Link, Filter, Escalation ...etc. 4.) go throught application, maybe you find logical dependencies in name conversion. 5.) register on http://www.bmc.com/remedy/ (support sections) 6.) look for pages http://www.mattreinfeldt.com 7.) make your own documentation with arsdoc or something like this. 8.) if you make your first changes, make notes what you change. And think, learn, try and test... :-) I never got training, but I found, that I can make very interesting thing with ARS, which can help me and my coleagues in my general job (I was HelpDesk Specialist and our tool was create in ARS. :-) Good look on your way... /Tomas Stevove -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benitz, Tony : CO IR Sent: Tuesday, January 16, 2007 9:01 PM To: arslist@ARSLIST.ORG Subject: Newbie I have been informed that I will supporting Remedy in our environment. There was no knowledge transfer from the outgoing Admin. Nor did they keep documentation. There will be no training class, the only thing that has been said is we might get a contractor to show me around. The question I have is what would be the best way to come up to speed with this application? I have been reading the manuals and searching through what documentation we have. Could anyone provide a good way to come up to speed quickly. Thanks for the help I think I am going to need all I can get. PS. I don't even have the client yet. Only the web front end. I think we are on version 6 but I don't know what our patch level is. Is there a Remedy Admin guide for dummies? Tony Benitz IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should contact the sender and delete the message. Any unauthorized disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
AR Import 6.3 P18,19 - Validation Can Happen with Perseverance
Hi, Folks: In the fixes for patch 20, the following bug fix reversion is listed. SW00251512 -- User tool reports from our server have bad text wrap characters in CSV file format. (Reverted the fix for #226412 (\n cannot be recognized with Import Tool) from import tool which caused bad text wrap characters in CSV file format.) When I look up 226412, it has all of the related bugs that I've been reporting about the 6.3 P19 import Tool. Since, I was previously told that the broken code that was put into Patch 18 and Patch 19 was considered to be a fix, I had lost all hope of ever having an Import Tool that could: 1. Import a CSV file with large text cells that might include returns (this has nothing to do with Excel) 2. Import a CSV file and successfully use Define Fallback Mapping on core fields. I've called Tech Support again to ask if the fix included in patch 20 was related. It has finally been acknowledged after MONTHS, that this these import issues are indeed a defect! Item 2 directly above, was the original issue reported on 6.3 P12 back on May 1, 2006. That was fixed in a limited release patch 17. Defect Number 1 was introduced with P18 and P19. The Best News is that this is FINALLY going to be fixed! Here are more defects related to this issue: SW00252110 Import Tool 6.3patch18 fails to recognize carriage returns as part of the record data. Works with Import Tool 6.3patch16 SW00256959 ARIMPORT: 6.3 P19 Cannot import a .CSV with carriage returns successfully Michelle A much happier camper. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Work Flow not working in Mid-tier
I once had a problem with the REPLACE function of Set fields that worked a little differently on the Client tool than it did in the Mid-Tier.. Are you using this function in particular or any other function in your set field operation? If so this must be resulting in a different output on the Mid-Tier than it is in the client tool as a result of which some of your Mid-Tier actions might be failing... Cheers and I hope that helps.. Do write back with a little more information on the other actions as to what exactly they are doing, and what functions they might be using during the set field action... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Karthick_Selvaraj [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, January 16, 2007 2:27:14 PM Subject: Re: Work Flow not working in Mid-tier The other AL's are just setting the fields in the same form.It runs well till that AL which has MAX function.What is annoying me is , all these workflow are working fine in user tool. From: Action Request System discussion list(ARSList) on behalf of Joe DeSouza Sent: Tue 1/16/2007 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: Work Flow not working in Mid-tier ** To the best of my knowledge the MAX function works on the Mid-Tier with no known problems.. What does not work are run processes on clients if they are not java processes, macros,.. What are the other actions that you have in these AL's that do not work?? Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Sugavanam K K [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, January 16, 2007 11:17:23 AM Subject: Work Flow not working in Mid-tier ** Hi, I have created a worflow with some active links.It is working fine in user tool but not in mid tier.I have created a active link which is using MAX function.I guess this might be causing the problem. Any suggestion will help. Thanks karthick __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Vulnerability
Enumeration implies a full list of accounts can be retrieved. This individual seems to have a track record of exploit discoveries: http://archives.neohapsis.com/archives/fulldisclosure/2006-11/0547.html http://www.security-express.com/archives/fulldisclosure/2004-09/0189.html http://www.derkeiler.com/Mailing-Lists/securityfocus/bugtraq/2004-09/0072.html http://www.securitytracker.com/alerts/2004/Feb/1009069.html and on and on... In any case, I've added it to the list on arswiki: http://arswiki.org/wiki/ARS_Vulnerabilities Axton Grams On 1/16/07, David Yearsley [EMAIL PROTECTED] wrote: ** One of our security people found this website http://www.securityfocus.com/bid/22066/discuss and is very. We have not been on version 5.01.02 for sometime and I was wondering if this vulnerability has been address in later version? Thanks for any information. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Vulnerability
The error message associated with a bad password changed. It's different with 6.3. I don't remember about 6.0. I believe that the error message was changed to address this issue. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, January 16, 2007 6:25 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Vulnerability ** Enumeration implies a full list of accounts can be retrieved. This individual seems to have a track record of exploit discoveries: http://archives.neohapsis.com/archives/fulldisclosure/2006-11/0547.html http://www.security-express.com/archives/fulldisclosure/2004-09/0189.htm l http://www.derkeiler.com/Mailing-Lists/securityfocus/bugtraq/2004-09/007 2.html http://www.securitytracker.com/alerts/2004/Feb/1009069.html and on and on... In any case, I've added it to the list on arswiki: http://arswiki.org/wiki/ARS_Vulnerabilities Axton Grams On 1/16/07, David Yearsley [EMAIL PROTECTED] wrote: ** One of our security people found this website http://www.securityfocus.com/bid/22066/discuss and is very. We have not been on version 5.01.02 for sometime and I was wondering if this vulnerability has been address in later version? Thanks for any information. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Vulnerability
There have been a number of security holes in older versions of MT. I think getting to MT 6.3 patch 16 takes care of all I am aware of. Remember, the 6/7.x MT architecture is completely different than the 5.x. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, January 16, 2007 3:25 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Vulnerability ** Enumeration implies a full list of accounts can be retrieved. This individual seems to have a track record of exploit discoveries: http://archives.neohapsis.com/archives/fulldisclosure/2006-11/0547.html http://www.security-express.com/archives/fulldisclosure/2004-09/0189.html http://www.security-express.com/archives/fulldisclosure/2004-09/0189.html http://www.derkeiler.com/Mailing-Lists/securityfocus/bugtraq/2004-09/0072.ht ml http://www.securitytracker.com/alerts/2004/Feb/1009069.html and on and on... In any case, I've added it to the list on arswiki: http://arswiki.org/wiki/ARS_Vulnerabilities http://arswiki.org/wiki/ARS_Vulnerabilities Axton Grams On 1/16/07, David Yearsley [EMAIL PROTECTED] wrote: ** One of our security people found this website http://www.securityfocus.com/bid/22066/discuss and is very. We have not been on version 5.01.02 for sometime and I was wondering if this vulnerability has been address in later version? Thanks for any information. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01
The information provided is there to enable you to make the best decision for your environment. The affected libraries are used by both the server and Mid-Tier, although they are more heavily used by the Mid-Tier. Ultimately, each customer must review the information provided and make a decision based on how the customer's environment will be affected vs. the time and effort necessary to apply the patches. Obviously, BMC's recommendation will be to load the patches. In terms of a 7.0.00 Mid-Tier, the recommendation from BMC is to move the Mid-Tier to AR System 7.0.01 and apply patch 001 because there is no patch for AR System 7.0.00. Were you to stay on Mid-Tier 7.0.00 Patch 002, you would encounter the issues listed in the Technical Bulletin that affect the Mid-Tier. In a mixed environment, the recommendation would be to patch both the Mid-Tier and Server with the appropriate files from patches. In other words, if you are running a Mid-Tier of 7.0.01 and an AR System Server of 6.03, load AR System 7.0.01 Patch 001 on the server and AR System 6.03 Patch 020 on the Mid-Tier (just like you'd do for any other patch). -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Caressimo Jr., Anthony Sent: Tuesday, January 16, 2007 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Hi all: To further add to Michelle's question - We are running AR6.3 p 18 / Mid tier 7.0.0 patch 002 - Do We need to patch both the Midtier and ARS Server to comply with the DST patch? Or can We just update to 6.3 p 20 and continue to run on Mid Tier 7.0.0 patch 002? Reason I ask is because the latest Mid Tier release prompts a guest user message as javascript alert (ARWARN [59] No such user exists -- successfully connected as a guest user :username) - same message as user tool when logging in. We have a script that automatically passes the username to remedy to login, and it doesn't display this message on earlier mid tier releases. This message confuses users when submitting tickets to our servicedesk - anyone know where this message resides either in a filter or active link? All these users have records in the people form, but not in user form - the user form should only have licensed support users correct? Thanks for the help!! Anthony Caressimo Remedy Analyst, Application Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 3:31 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Sometimes, I really need to take a deep breath before I click send. I would like to retract the last statement. It's ARS 7.0.1 that FB 6.3 is not compatible with. So, back to my original question. Do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thank you in advance, Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:15 PM To: 'arslist@ARSLIST.ORG' Subject: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Whoa, I just noticed something kind of wicked that I could have sworn wasn't there before. Flashboard 6.3 is NOT compatible with Mid-Tier 7.0.1. I'm pretty sure that when Mid-Tier 7.0.0 was listed there was a Yes listed in the compatibility matrix. With that said, does this mean we can't stay on Mid-Tier 7.0.0 with some DST patch? Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:12 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Thank you so much for updating us, David. We really appreciate it. We all know that the compatibility matrix allows the 7.0.x Mid-Tier to point to an ARS 6.3 server. But, do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, January 16, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03
How to get around the lack of API libraries for solaris_x86?
We are moving our target OS from Solaris Sparc to Solaris_x86 and our build scripts need to talk to Remedy but alas, the API libraries as compiled for Solaris Sparc do not work on Solaris_x86. Can anyone suggest a better workaround than using another server as an 'application' server to run the API apps? Alan E (Nick) Nicoll DocuSP Problem System Administrator Xerox Corporation Xerox Centre Drive, MS: ESC1-615 El Segundo, CA 90245 Phone 310 333-5081 Internal 8*823-5081 Fax 310 333-6898 [EMAIL PROTECTED] XEROX Technology Document Management Consulting Services www.xerox.com This email and any files transmitted with it are confidential and intended solely for the use of the addressee. If you have received this email in error please delete it. Any views or opinions presented in this email are solely those of the sender and do not necessarily represent those of Xerox Corporation. Finally, the recipient should check this email is authentic and examine it for the presence of viruses. Xerox does perform virus checks but cannot accept liability for any damage caused by any virus transmitted by this email. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: Work Flow not working in Mid-tier
That is a possibility.. REPLACE has similar problems with the replacement of certain characters like the carriage return... I hope they find a fix for you... You could alternatively meanwhile try resorting to Direct SQL as a solution.. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Karthick_Selvaraj [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, January 16, 2007 7:01:35 PM Subject: Re: Work Flow not working in Mid-tier Joe , remedy logged this issue as defect. I guess just like REPLACE , MAX is also having problems in Mid Tier. Probably I should have avoided it in my design phase. From: Action Request System discussion list(ARSList) on behalf of Joe DeSouza Sent: Tue 1/16/2007 3:02 PM To: arslist@ARSLIST.ORG Subject: Re: Work Flow not working in Mid-tier ** To be honest I do not recall if I ever used MAX in web deployed applications but if I am ever able to reproduce it during my design/development work, I'll definitely let you know... Sorry I couldn't be of more help.. cheers.. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Karthick_Selvaraj [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, January 16, 2007 5:34:33 PM Subject: Re: Work Flow not working in Mid-tier Joe, actually I have a form which drives the impact, urgency and priority in Help desk form. There is set of questioners which drives those impact, urgency and proirity.Highest of any values should decide the above fields. so if a user selects the questioner suppose field A with value 0 , if this is the case I am setting a value in temp field and then using MAX function to find out the maximum value for each questions. Suppose in this case if MAX values is 40 , then I am setting a impact field as Critical. So I am only using MAX function and all other AL's are just simple set field. I took a log in Mid Tier and found out that the AL which has MAX function didn't fire. I raised a ticket with remedy and they are working on it :) Thanks for suggestion...I appreciate it...let me know if you faced a similar situation... From: Action Request System discussion list(ARSList) on behalf of Joe DeSouza Sent: Tue 1/16/2007 2:13 PM To: arslist@ARSLIST.ORG Subject: Re: Work Flow not working in Mid-tier ** I once had a problem with the REPLACE function of Set fields that worked a little differently on the Client tool than it did in the Mid-Tier.. Are you using this function in particular or any other function in your set field operation? If so this must be resulting in a different output on the Mid-Tier than it is in the client tool as a result of which some of your Mid-Tier actions might be failing... Cheers and I hope that helps.. Do write back with a little more information on the other actions as to what exactly they are doing, and what functions they might be using during the set field action... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Karthick_Selvaraj [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, January 16, 2007 2:27:14 PM Subject: Re: Work Flow not working in Mid-tier The other AL's are just setting the fields in the same form.It runs well till that AL which has MAX function.What is annoying me is , all these workflow are working fine in user tool. From: Action Request System discussion list(ARSList) on behalf of Joe DeSouza Sent: Tue 1/16/2007 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: Work Flow not working in Mid-tier ** To the best of my knowledge the MAX function works on the Mid-Tier with no known problems.. What does not work are run processes on clients if they are not java processes, macros,.. What are the other actions that you have in these AL's that do not work?? Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Sugavanam K K [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, January 16, 2007 11:17:23 AM Subject: Work Flow not working in Mid-tier ** Hi, I have created a worflow with some active links.It is working fine in user tool but not in mid tier.I have created a active link which is using MAX function.I guess this might be causing the problem. Any suggestion will help. Thanks karthick Be a PS3 game guru. Get your game face on with the latest PS3 news and previews at Yahoo! Games. http://videogames.yahoo.com/platform?platform=120121 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Vulnerability
There are several known issues with Mid-Tier (cache ID reuse before cache timeout), not to mention CLIENT, and not to mention all the and others (ODBC, ..), however the only validation that this person has was in the message which was returned (which seems to vary from release to release)... Invalid password for user ABC. This does NOT mean you got into the system, but got a response that some form of ID seems to exist. Certain security classes will actually tell you it is GOOD to provide the response seeming that the Account exists but password is invalid, which is easier to detect, because a true h4x0r will then use that account and start the password scans. Other security classes will tell you completely opposite. Is this something to worry about - definitely not. IMHO... That is why we use at the web-server Integrated Windowz Authentication, and then ASP to check the DB and route the user under the covers automagically. In V7 we will be going completely Windowz Domain Controller authentication, so... The bigger issue is that someone got onto your network in order to get to mid-tier... Of course for those exposing ARSystem externally, should deploy a strong security model of DMZ, (bla bla..) Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 501 6310 Fax: +1 408 501 2410 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, January 16, 2007 3:25 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Vulnerability ** Enumeration implies a full list of accounts can be retrieved. This individual seems to have a track record of exploit discoveries: http://archives.neohapsis.com/archives/fulldisclosure/2006-11/0547.html http://www.security-express.com/archives/fulldisclosure/2004-09/0189.htm l http://www.derkeiler.com/Mailing-Lists/securityfocus/bugtraq/2004-09/007 2.html http://www.securitytracker.com/alerts/2004/Feb/1009069.html and on and on... In any case, I've added it to the list on arswiki: http://arswiki.org/wiki/ARS_Vulnerabilities Axton Grams On 1/16/07, David Yearsley [EMAIL PROTECTED] wrote: ** One of our security people found this website http://www.securityfocus.com/bid/22066/discuss and is very. We have not been on version 5.01.02 for sometime and I was wondering if this vulnerability has been address in later version? Thanks for any information. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Vulnerability
Unfortunately, the description does not state that the method used to enumerate an accounts list is based on a failed login attempt, though it does seem to imply it. When I see the word enumeration, I think more along the lines of Windows 2000 account enumeration using null sessions. In the case of W2k, a full list of accounts can be enumerated (retrieved in their entirety) using a null session against an AD server as well as a workstation. See http://www.minasi.com/newsletters/nws0312.htm for what I think of when I see 'account enumeration' Frankly, the other item on the arswiki page concerning remote admin access using a built-in password on misconfigured servers concerns me much more than this. Axton Grams On 1/16/07, Robert Molenda [EMAIL PROTECTED] wrote: ** There are several known issues with Mid-Tier (cache ID reuse before cache timeout), not to mention CLIENT, and not to mention all the and others (ODBC, ..), however the only validation that this person has was in the message which was returned (which seems to vary from release to release)… Invalid password for user ABC. This does NOT mean you got into the system, but got a response that some form of ID seems to exist. Certain security classes will actually tell you it is GOOD to provide the response seeming that the Account exists but password is invalid, which is easier to detect, because a true h4x0r will then use that account and start the password scans. Other security classes will tell you completely opposite. Is this something to worry about – definitely not. IMHO… That is why we use at the web-server Integrated Windowz Authentication, and then ASP to check the DB and route the user under the covers automagically. In V7 we will be going completely Windowz Domain Controller authentication, so… The bigger issue is that someone got onto your network in order to get to mid-tier… Of course for those exposing ARSystem externally, should deploy a strong security model of DMZ, (bla bla..) *Thanks-n-advance*; *HDT Platform Incident / Problem Manager Architect* Robert Molenda *IT OS PA* Tel: +1 408 501 6310 Fax: +1 408 501 2410 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Axton *Sent:* Tuesday, January 16, 2007 3:25 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy Vulnerability ** Enumeration implies a full list of accounts can be retrieved. This individual seems to have a track record of exploit discoveries: http://archives.neohapsis.com/archives/fulldisclosure/2006-11/0547.html http://www.security-express.com/archives/fulldisclosure/2004-09/0189.html http://www.derkeiler.com/Mailing-Lists/securityfocus/bugtraq/2004-09/0072.html http://www.securitytracker.com/alerts/2004/Feb/1009069.html and on and on... In any case, I've added it to the list on arswiki: http://arswiki.org/wiki/ARS_Vulnerabilities Axton Grams On 1/16/07, *David Yearsley* [EMAIL PROTECTED] wrote: ** One of our security people found this website * http://www.securityfocus.com/bid/22066/discuss *and is very. We have not been on version 5.01.02 for sometime and I was wondering if this vulnerability has been address in later version? Thanks for any information. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How to get around the lack of API libraries for solaris_x86?
- Run Linux on your x86 hardware - Talk Remedy into compiling the libraries for Solaris x86 - Find a viable emulator that emulates a supported platform/arch (these come to mind) - http://fabrice.bellard.free.fr/qemu/qemu-doc.html Axton Grams On 1/16/07, Nicoll, Alan [EMAIL PROTECTED] wrote: ** We are moving our target OS from Solaris Sparc to Solaris_x86 and our build scripts need to talk to Remedy but alas, the API libraries as compiled for Solaris Sparc do not work on Solaris_x86. Can anyone suggest a better workaround than using another server as an 'application' server to run the API apps? *Alan E (Nick) Nicoll* *DocuSP Problem System Administrator* Xerox Corporation Xerox Centre Drive, MS: ESC1-615 El Segundo, CA 90245 Phone 310 333-5081 Internal 8*823-5081 Fax 310 333-6898 [EMAIL PROTECTED] *XEROX* Technology Document Management Consulting Services www.xerox.com This email and any files transmitted with it are confidential and intended solely for the use of the addressee. If you have received this email in error please delete it. Any views or opinions presented in this email are solely those of the sender and do not necessarily represent those of Xerox Corporation. Finally, the recipient should check this email is authentic and examine it for the presence of viruses. Xerox does perform virus checks but cannot accept liability for any damage caused by any virus transmitted by this email. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Work Flow not working in Mid-tier
Its been a while since I had this issue (although it was MT 6.3), and depending on what you are doing, this may or may not apply. An example probably describes the issue best: FormA opens Dialog Box B. Dialog Box B has a Results field which is an enumerated field (0=OK, 1=Cancel). On Commit and Close of the Dialog box, the Results field is returned to a zTemp character field on FormA. In the user tool, the integer value for the Results field is set in zTemp, e.g 0 or 1. On the Mid-Tier, the character alias is returned, e.g. OK or Cancel. Either that or it was the other way around. Anyway, one returned the number, the other returned the char. The point being, if you then used the zTemp field in an ActiveLink Run-If, it'll work in the client, but not the web. Which is your symptom. I'm not sure if they ever fixed that, but it might give you something to look at. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Karthick_Selvaraj [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/16/2007 02:34 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Work Flow not working in Mid-tier Joe, actually I have a form which drives the impact, urgency and priority in Help desk form. There is set of questioners which drives those impact, urgency and proirity.Highest of any values should decide the above fields. so if a user selects the questioner suppose field A with value 0 , if this is the case I am setting a value in temp field and then using MAX function to find out the maximum value for each questions. Suppose in this case if MAX values is 40 , then I am setting a impact field as Critical. So I am only using MAX function and all other AL's are just simple set field. I took a log in Mid Tier and found out that the AL which has MAX function didn't fire. I raised a ticket with remedy and they are working on it :) Thanks for suggestion...I appreciate it...let me know if you faced a similar situation... From: Action Request System discussion list(ARSList) on behalf of Joe DeSouza Sent: Tue 1/16/2007 2:13 PM To: arslist@ARSLIST.ORG Subject: Re: Work Flow not working in Mid-tier ** I once had a problem with the REPLACE function of Set fields that worked a little differently on the Client tool than it did in the Mid-Tier.. Are you using this function in particular or any other function in your set field operation? If so this must be resulting in a different output on the Mid-Tier than it is in the client tool as a result of which some of your Mid-Tier actions might be failing... Cheers and I hope that helps.. Do write back with a little more information on the other actions as to what exactly they are doing, and what functions they might be using during the set field action... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Karthick_Selvaraj [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, January 16, 2007 2:27:14 PM Subject: Re: Work Flow not working in Mid-tier The other AL's are just setting the fields in the same form.It runs well till that AL which has MAX function.What is annoying me is , all these workflow are working fine in user tool. From: Action Request System discussion list(ARSList) on behalf of Joe DeSouza Sent: Tue 1/16/2007 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: Work Flow not working in Mid-tier ** To the best of my knowledge the MAX function works on the Mid-Tier with no known problems.. What does not work are run processes on clients if they are not java processes, macros,.. What are the other actions that you have in these AL's that do not work?? Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Sugavanam K K [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, January 16, 2007 11:17:23 AM Subject: Work Flow not working in Mid-tier ** Hi, I have created a worflow with some active links.It is working fine in user tool but not in mid tier.I have created a active link which is using MAX function.I guess this might be causing the problem. Any suggestion will help. Thanks karthick __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125___This posting was submitted with HTML in it___ DISCLAIMER: This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email
Remedy Asset Configurations
Hello All, Problem: I have some data that I am trying to import into the AST:Configurations form to create some configuration and item records. The data I am importing will all import correctly expect for the Estimated Price. When I perform the import all records are imported successfully. I view the AR log file and I also see that the amount for the estimated price was pushed to the correct field. At this point all the data is in the AR System until I open the AST:Configuration form in search mode and select a specific configuration in which it then performs the Estimated Price Roll-up and will overwrite all the item records associated with that configuration with amount of $0.00 in place of what was imported. Does anyone have any suggestions or can tell me another way to import a large amount of data into the AST:Configuration form.?? Thanks in advance ARS 6.3 patch 16 - Windows Server 2000 Database - SQL Server 2000 Abdul Baytops ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Upgrade from 6.x to 7.x
Hi Is there any one have prepared/compiled the list of benefits for upgrading from v6.x to v7.x? The benefits for: 1) End-user 2) Support 3) Management 4) Administrator 5) Process/functional level Can share with me? Regards Thiru Managed Services NCS Pte. Ltd. ( A member of the SingTel Group) Reg. No. 198101793G 5 Ang Mo Kio St 62 Singapore 569141 * : (65)6349 3442 Fax: (65) 6872 5463 * : [EMAIL PROTECTED] http://www.ncs.com.sg ''' DISCLAIMER * This e-mail and any attachments thereto are intended for the sole use of the recipient(s) named above and may contain information that is confidential and/or proprietary to the NCS Group. Any use of the information contained herein (including, but not limited to, total or partial reproduction, communication, or dissemination in any form) by persons other than the intended recipient(s) is prohibited. If you have received this e-mail in error, please notify the sender immediately and delete it. NCS Pte. Ltd. - Reg. No. 198101793G ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Mid Tier vs User Tool Calculation difference?
Hi Listers, I'm having a problem with a calculation I'm doing. I'm using an AL set field to do a calculation and set a real number field that is set to a precision of 2. The user tool calculates the right value but it looks like the mid tier rounds the value to the nearest whole number. The calculation is like this (((19.2300 * .04) * 1.00) + 19.2300) * 2080.08 User tool comes out with 41599.94 and mid tier comes out with 41600.00 Anyone run into this before or know what to do to correct it? - Dylan Wheeler Production Control Analyst Principle IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
