Re: ARS Implementation team - how many?

[Ri Mez]

This is exactly the attitude I've taken. It is a bad situation BUT I
am actually getting quite a lot of experience from this.  This is my
2nd Implementation now. The last one I was the Business Analyst and
Admin before Handover. That was last year and it was 6.3. One of the
ARS developers (from Column Tech) said to me that if I wanted a career
that I should stick with Remedy. So when I went looking for another
job I was given this opportunity (to implement ITSM7 in as short a
time as possible).   I told them from the beginning that they were
being a little too optimistic with their targets.

What I would really like to focus on in the future are the Process
(ITIL) and Tools (BMC) implementation (esp., from a project management
viewpoint). I've created all of the processes so far for this company
that I am working for now. That was easy. The tools are the difficult
part.

Unfortunately their doesn't seem to be a big need for Remedy Admins or
people with my experience where I am currently living (Czech
Republic).

Thanks for the words of encouragement (everyone).  I really needed
it.



On Oct 5, 6:20 am, Ben Cantatore <[EMAIL PROTECTED]> wrote:
> When you're in a bad situation, sometimes its just best to cut your losses
> and move on.  In your case, I'd recommend sticking it out a little longer,
>  if you're interested in working with Remedy.  Remedy professionals are in
> short supply, so if its something you like, a good career path.  This is
> your foot in the door for getting hired as a Remedy professional.  Being
> able to put down on your resume that you were involve with implementing
> ITSM 7 Suite for XYZ company is huge.
>
> Its sad they drop a ton of cash on purchasing ITSM, maintenance, hardware,
> consulting, and skip on training you properly.  They're setting you up for
> failure.  I recommend that you persist in requesting training so you can
> adequately support the system.  Ultimately, you need to figure out what's
> in your best interest and weigh the pros and cons of staying/moving on.
>
> Luck with whatever you decide.
>
> Ben Cantatore
> Remedy Administrator
> Avon
> (914) 935-2946
>
> Ri Mez <[EMAIL PROTECTED]>
> Sent by: "Action Request System discussion list(ARSList)"
> <[EMAIL PROTECTED]>
> 10/04/2007 04:24 PM
> Please respond to
> [EMAIL PROTECTED]
>
> To
> [EMAIL PROTECTED]
> cc
>
> Subject
> Re: ARS Implementation team - how many?
>
> the first phase (which is finally in freeze) is exactly the 3 areas
> you listed.  the vendor installed a vanilla system (no data imports,
> no customizations). Everything else (foundation data, basic sla, minor
> customizations) was done by me.
> The pm (both vendor and internal) were non existent. No coder.
>
> I've learned a lot so far but I'm ready to move on now. I still have
> had no BMC Training whatsoever (and they tell me now that it's not in
> the budget).
>
> I'm really nervous about the next phase - change and problem (possibly
> full slm).
>
> Anyway thanks for the feedback. It's nice to hear from people who know
> something about ars.
>
>
>
>
>
> Howard Richter wrote:
> > Lets say your installing ServiceDesk 7, SLM, Requestor and Incident.
>
> > With no data migration and limited customizations, I would say you would
> > need 3 people.
>
> > One a pm, who would also translate how the system works to management.
>
> > One a Application admin, to work on the setup of the system
>
> > And the last person, you will need a coder.
>
> > The Pm needs to also be as coder, but one that can do the translations
> > needed for upper management.
>
> > Howard
>
> > On 10/4/07, Rick Cook <[EMAIL PROTECTED]> wrote:
>
> > > ** Well, that depends on the timeline involved, as I'm sure you know,
> as
> > > well as a number of things like the scope of work.  Without knowing
> the
> > > scope (i.e. what is involved in "configuring"), I could only guess at
> the
> > > proper time and resource requirements.
>
> > > Rick
>
> > > On 10/4/07, Ri Mez <[EMAIL PROTECTED]> wrote:
>
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Re: ARS Implementation team - how many?

[Uday Joshi]

Ditto
 
You may have real tough time but the knowledge, confidence you will gain
at the end will tremendous as compared to training. I am not trying to
devaluate the training but just training can be forgotten, however
experience can not.
 
Finally you can always fall back on ARSlister.
 
Best Regards,
 
Uday 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore
Sent: Friday, October 05, 2007 09:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS Implementation team - how many?


** 
When you're in a bad situation, sometimes its just best to cut your
losses and move on.  In your case, I'd recommend sticking it out a
little longer,  if you're interested in working with Remedy.  Remedy
professionals are in short supply, so if its something you like, a good
career path.  This is your foot in the door for getting hired as a
Remedy professional.  Being able to put down on your resume that you
were involve with implementing ITSM 7 Suite for XYZ company is huge. 

Its sad they drop a ton of cash on purchasing ITSM, maintenance,
hardware, consulting, and skip on training you properly.  They're
setting you up for failure.  I recommend that you persist in requesting
training so you can adequately support the system.  Ultimately, you need
to figure out what's in your best interest and weigh the pros and cons
of staying/moving on. 

Luck with whatever you decide. 


Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946 



Ri Mez <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

10/04/2007 04:24 PM 
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG 
cc
Subject
Re: ARS Implementation team - how many?






the first phase (which is finally in freeze) is exactly the 3 areas
you listed.  the vendor installed a vanilla system (no data imports,
no customizations). Everything else (foundation data, basic sla, minor
customizations) was done by me.
The pm (both vendor and internal) were non existent. No coder.

I've learned a lot so far but I'm ready to move on now. I still have
had no BMC Training whatsoever (and they tell me now that it's not in
the budget).

I'm really nervous about the next phase - change and problem (possibly
full slm).

Anyway thanks for the feedback. It's nice to hear from people who know
something about ars.

Howard Richter wrote:
> Lets say your installing ServiceDesk 7, SLM, Requestor and Incident.
>
>
>
> With no data migration and limited customizations, I would say you
would
> need 3 people.
>
>
>
> One a pm, who would also translate how the system works to management.
>
> One a Application admin, to work on the setup of the system
>
> And the last person, you will need a coder.
>
>
>
> The Pm needs to also be as coder, but one that can do the translations
> needed for upper management.
>
>
>
> Howard
>
>
> On 10/4/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> >
> > ** Well, that depends on the timeline involved, as I'm sure you
know, as
> > well as a number of things like the scope of work.  Without knowing
the
> > scope (i.e. what is involved in "configuring"), I could only guess
at the
> > proper time and resource requirements.
> >
> > Rick
> >
> > On 10/4/07, Ri Mez <[EMAIL PROTECTED]> wrote:
> > >


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Re: Diary Field in mid-tier not displaying data

[Nyall McCavitt]

Hi,

Well I just had this issue but only with IE and Mid-Tier with one 
particular Diary field on a form that had a number of other Diary 
fields  which displayed correctly. After discussion with Support, who 
could not replicate the issue, we eventually found that accessing the 
form and field via Firefox allowed IE to view the data. Confused??? At 
least IE is working correctly now.


Thanks.

Nyall

Carey Matthew Black wrote:

Chris,

Well... kind of...

It appears that the blob values (like Diary fields) are fetched
asynchronously when compared to the rest of the data for the entry. So
the icon on the field may not get the right icon. But I have seen an
"empty" diary icon actually show data. :) I have not seen it not show
the data.

Maybe the user needs to be more "patient" before trying to open the
diary field? (To try to allow the asynchronous process to finish.)

However, it might also be that there is some special character that is
causing the issue in those 50k characters too. :) Maybe there is some
special case where you have some kind of "invalid html" value in the
diary that is the problem on the browser? (AKA: Maybe the browser has
the data, but fails to actually display it for some browser reason?)

I know that does not fix the problem, but maybe it helps knowing about
part of the issues.

  


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Re: EXTERNAL command problems

[Misi Mladoniczky]

Hi Norbert,

You are right. Use the database name or field id.

The extra  is used in Set-Fields when you "construct" your qualification.

The resulting data in the zTmpHiddenTableQual itself should be without any
extra stuff, except in the case of keywords...

'536870913' = "SIA_Config"

To do the above in a Set-Fields, I would write the following:
"'536870913' = ""SIA_Config"""

Or if I have a value field called 'SelectedGroup':
"'536870913' = """ + $SelectedGroup$ + 

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi Andy,
>
> I think you have to use the database name and not the label in EXTERNAL
> qualifications.
>
> Kind regards
> Norbert
>
>
> Mayfield, Andy L. schrieb:
>> **
>>
>> I am trying to have a table populate based on a drop-down field
>> selection.
>>
>>
>>
>> I have created a temp field (zTmpHiddenTableQual) to hold the
>> qualification statement.
>>
>> This field gets set by an active link that fires when making a selection
>> from a drop-down menu.
>>
>> The active link is firing and the qualification statement is getting set
>> into the temp field.
>>
>> The second action on the active link does a change field that refreshes
>> the table.
>>
>>
>>
>> I have the table properties qualification set like this:  EXTERNAL(
>> $zTmpHiddenTableQual$)
>>
>>
>>
>> The value in the zTmpHiddenTableQual field does contain a valid
>> qualification statement, but the table is blank.
>>
>>
>>
>> The value in the zTmpHiddenTableQual is : '*Assigned Group' =
>> "SIA_Config", which if pasted in the advanced qualification bar for the
>> referenced form returns the values as expected.
>>
>>
>>
>> I thought I was setting up the way the documentation descibed, but I
>> obviously an missing somthing.
>>
>>
>>
>> ARS 7.0.01 P002
>>
>> Windows 2003
>>
>> MS SQL
>>
>>
>>
>> *Andy L. Mayfield*
>> *Sr. System Operation Specialist*
>> *Alabama Power Company*
>> *Office: 205-226-1805*
>> *Cell: 288-9140*
>> *SoLinc: 19140*
>>
>>
>>
>> __20060125___This posting was submitted with HTML in
>> it___
>
> ___
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> the Answers Are"
>

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Re: EXTERNAL command problems

[Joe D'Souza]

Your set field operation should be "'*Assigned Group' = " +  +
"SIA_Config" 



Joe D'Souza

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Mayfield, Andy L.
Sent: Thursday, October 04, 2007 6:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL command problems


If I am reading it correctly, you are suppose to enclose the value portion
in "".

My set field is setting : "'*Assigned Group' = ""SIA_Config"""   which sets
the value of '*Assigned Group' = "SIA_Config" to my temp field.

It will not allow me to enclose the entire statement in "". I get an error
when trying it.

Of course what I am doing is not working, so I am obviously doing something
wrong.

Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Thursday, October 04, 2007 5:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL command problems



Andy,

A qualification that works in the Advanced Search bar doesn't work with
External.

If I remember correctly the whole statement must be enclosed in double
quotes.

I don't have my laptop connected up at the moment so I can't give you an
example.

Dave
--
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Checked by AVG Free Edition.
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5:03 PM

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Re: ARSList Awards: Some yes, some no.MVP not enough yet!

[Rocky Rockwell]

I am with Dave, I do not contribute much because most people are faster 
then me (Dan Bloom know what I mean). But I would be lost without it. I 
use it daily to keep ahead of the curve on issues and solution. I ask 
for help when needed.


Bless Dan and the list.

*Rocky*

Rocky Rockwell
eMA Team – Remedy Developer
[EMAIL PROTECTED] 
Ph#1: 214-567-8874
Ph#2: 325-884-1263



[EMAIL PROTECTED] wrote:

**
Ok, I voted a couple of days ago.  I didn't put in a vote for the 
third party apps because I have no experiance with them.  I tend to 
lurk most of the time but monitor the list on a daily basis and throw 
out a suggestion when I think I might have an anwser.
 
For those going to Canada, please have some extra fun for me.  I would 
love to go to RUG but would need a sponsor (any one willing ;-?). 


Dave Fincher
- Original Message 
From: Ray Palla <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, October 4, 2007 6:09:10 PM
Subject: Re: ARSList Awards: Some yes, some no.MVP not enough yet!

**
Okay, I vote for RemedyRick, Rick Cook.  Now can we depress about more 
important things?
 
There is no reason for Remedy to die, as most of us seem to believe is 
occurring.  Consider MS 95, NT, xXP, and whatever Vista is, ... Remedy 
is morphing into something better than 5x.
 
RANT:  Remedy 8x may finally be the drawn-down (quick scaled, fast 
deployed) version we're telling our customers is the rapid development 
salvation.  Truly, Flash on a good DB is pretty fine... Cold Fusion on 
Oracle is a good idea.. but, Remedy, with a fresh ITIL BS behind it, 
is instantly cool in the current climate.
 
Let's hope that the few who do show up in Canada have the passion and 
speak the truth.  We'll know in a few short weeks.
 
Good luck Marc Thames, gTech
 
Try to have some fun...  BC is cool.
 
R
 
 



*From:* Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] *On Behalf Of *Howard Richter

*Sent:* Thursday, October 04, 2007 6:48 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: ARSList Awards: Some yes, some no.MVP not enough yet!

**
Look at where they are having it and when.
 
Howard


 
On 10/4/07, *Susan Palmer* <[EMAIL PROTECTED] 
> wrote:


**
Pretty sad isn't it:(
 
So are there only going to be about 100 of us at RUG? 
 
Susan


 
On 10/4/07, *Timothy Powell* <[EMAIL PROTECTED]

> wrote:

**
Susan,
I agree that the dynamics of the list is changing. But let's
throw some speculative numbers out.
Dan states that there are in excess of 3000 registered users.
We'll round that down to 3000 even.
Let's say 50% of those registered users are inactive. Now
we're at 1500.
Let's say another 50% of those users are as you
describedoccasional users and never glance at the list
until the need arises. Now were down to 750.
Of those, 50% are in the hospital and have been unable to use
a computer in the last month. Now we're down to 375.
Of those 375, surely there are enough dedicated users to get
150 votes.
:-)
 
Regards,

Tim

*From:* Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] *On
Behalf Of *Susan Palmer
*Sent:* Thursday, October 04, 2007 4:15 PM
*To:* arslist@ARSLIST.ORG 
*Subject:* Re: ARSList Awards: Some yes, some no.MVP not
enough yet!

 
**

I think we've failed to recognize that the composition of the
arslisters is different than it used to be.  Just like bmc is
changing the applications to be 'non-development' OOB
applications we may have many listers that do not read the
list on a regular basis.  They send an email if they have an
issue, get the answer, and then don't come back until they
have another question.
 
I go through the arslist emails every day.  I find it

therapeutic to know others have far more issues than I do and
more importantly to learn about things I may never come
across.  I may not remember all of it off hand but I know I've
seen something about it and can find it later.
 
Maybe core arslisters have to adjust their expectations of the
list. 
 
OR maybe the others just NEED TO VOTE !!!
 
Susan
 



 
On 10/4/07, *Daniel Bloom* <[EMAIL PROTECTED]

> wrote:

**

Okay folks. Last chance:

 


we need another 35 votes for MVP

 


we need more votes for the software categories.

  

Re: ARS Implementation team - how many?

[Ben Cantatore]

When you're in a bad situation, sometimes its just best to cut your losses 
and move on.  In your case, I'd recommend sticking it out a little longer, 
 if you're interested in working with Remedy.  Remedy professionals are in 
short supply, so if its something you like, a good career path.  This is 
your foot in the door for getting hired as a Remedy professional.  Being 
able to put down on your resume that you were involve with implementing 
ITSM 7 Suite for XYZ company is huge.

Its sad they drop a ton of cash on purchasing ITSM, maintenance, hardware, 
consulting, and skip on training you properly.  They're setting you up for 
failure.  I recommend that you persist in requesting training so you can 
adequately support the system.  Ultimately, you need to figure out what's 
in your best interest and weigh the pros and cons of staying/moving on.

Luck with whatever you decide.


Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946



Ri Mez <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

10/04/2007 04:24 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: ARS Implementation team - how many?






the first phase (which is finally in freeze) is exactly the 3 areas
you listed.  the vendor installed a vanilla system (no data imports,
no customizations). Everything else (foundation data, basic sla, minor
customizations) was done by me.
The pm (both vendor and internal) were non existent. No coder.

I've learned a lot so far but I'm ready to move on now. I still have
had no BMC Training whatsoever (and they tell me now that it's not in
the budget).

I'm really nervous about the next phase - change and problem (possibly
full slm).

Anyway thanks for the feedback. It's nice to hear from people who know
something about ars.

Howard Richter wrote:
> Lets say your installing ServiceDesk 7, SLM, Requestor and Incident.
>
>
>
> With no data migration and limited customizations, I would say you would
> need 3 people.
>
>
>
> One a pm, who would also translate how the system works to management.
>
> One a Application admin, to work on the setup of the system
>
> And the last person, you will need a coder.
>
>
>
> The Pm needs to also be as coder, but one that can do the translations
> needed for upper management.
>
>
>
> Howard
>
>
> On 10/4/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> >
> > ** Well, that depends on the timeline involved, as I'm sure you know, 
as
> > well as a number of things like the scope of work.  Without knowing 
the
> > scope (i.e. what is involved in "configuring"), I could only guess at 
the
> > proper time and resource requirements.
> >
> > Rick
> >
> > On 10/4/07, Ri Mez <[EMAIL PROTECTED]> wrote:
> > >

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Re: EXTERNAL command problems

[Norbert Bolmer]

Hi Andy,

I think you have to use the database name and not the label in EXTERNAL 
qualifications.


Kind regards
Norbert


Mayfield, Andy L. schrieb:

**

I am trying to have a table populate based on a drop-down field 
selection.   

 

I have created a temp field (zTmpHiddenTableQual) to hold the 
qualification statement.


This field gets set by an active link that fires when making a selection 
from a drop-down menu.


The active link is firing and the qualification statement is getting set 
into the temp field. 

The second action on the active link does a change field that refreshes 
the table.


 

I have the table properties qualification set like this:  EXTERNAL( 
$zTmpHiddenTableQual$)


 

The value in the zTmpHiddenTableQual field does contain a valid 
qualification statement, but the table is blank.


 

The value in the zTmpHiddenTableQual is : '*Assigned Group' = 
"SIA_Config", which if pasted in the advanced qualification bar for the 
referenced form returns the values as expected.


 

I thought I was setting up the way the documentation descibed, but I 
obviously an missing somthing.


 


ARS 7.0.01 P002

Windows 2003

MS SQL

 


*Andy L. Mayfield*
*Sr. System Operation Specialist*
*Alabama Power Company*
*Office: 205-226-1805*
*Cell: 288-9140*
*SoLinc: 19140*

 

__20060125___This posting was submitted with HTML in 
it___


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Re: ARSList Awards: Some yes, some no.MVP not enough yet!

[Shellman, David]

The votes are not supposed to be sent to the list.   If they are sent to the 
list then there is no suspense at the gathering in Vancouver.

They are to be sent directly to Dan.  

Dave
--
[EMAIL PROTECTED] (Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Thu Oct 04 22:25:00 2007
Subject: Re: ARSList Awards: Some yes, some no.MVP not enough yet!

** 

I'll Vote Rick Cook 

 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Susan Palmer
Sent: Friday, 05 October, 2007 09:31
To: arslist@ARSLIST.ORG
Subject: Re: ARSList Awards: Some yes, some no.MVP not enough yet!

 

** 

Ray,

I hope you actually did vote the correct way by sending it directly to Dan.  
The open list is not very we vote.

Susan

 

On 10/4/07, Ray Palla <[EMAIL PROTECTED]> wrote: 

** 

Okay, I vote for RemedyRick, Rick Cook.  Now can we depress about more 
important things?

 

There is no reason for Remedy to die, as most of us seem to believe is 
occurring.  Consider MS 95, NT, xXP, and whatever Vista is, ... Remedy is 
morphing into something better than 5x. 

 

RANT:  Remedy 8x may finally be the drawn-down (quick scaled, fast deployed) 
version we're telling our customers is the rapid development salvation.  Truly, 
Flash on a good DB is pretty fine... Cold Fusion on Oracle is a good idea.. 
but, Remedy, with a fresh ITIL BS behind it, is instantly cool in the current 
climate. 

 

Let's hope that the few who do show up in Canada have the passion and speak the 
truth.  We'll know in a few short weeks. 

 

Good luck Marc Thames, gTech

 

Try to have some fun...  BC is cool.

 

R

 

 

 



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Re: ARSList Awards: Some yes, some no.MVP not enough yet!

[Siti Hawa Bee SHAIK FARID]

I'll Vote Rick Cook 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Friday, 05 October, 2007 09:31
To: arslist@ARSLIST.ORG
Subject: Re: ARSList Awards: Some yes, some no.MVP not enough yet!

 

** 

Ray,

I hope you actually did vote the correct way by sending it directly to Dan.
The open list is not very we vote.

Susan

 

On 10/4/07, Ray Palla <[EMAIL PROTECTED]  >
wrote: 

** 

Okay, I vote for RemedyRick, Rick Cook.  Now can we depress about more
important things?

 

There is no reason for Remedy to die, as most of us seem to believe is
occurring.  Consider MS 95, NT, xXP, and whatever Vista is, ... Remedy is
morphing into something better than 5x. 

 

RANT:  Remedy 8x may finally be the drawn-down (quick scaled, fast deployed)
version we're telling our customers is the rapid development salvation.
Truly, Flash on a good DB is pretty fine... Cold Fusion on Oracle is a good
idea.. but, Remedy, with a fresh ITIL BS behind it, is instantly cool in the
current climate. 

 

Let's hope that the few who do show up in Canada have the passion and speak
the truth.  We'll know in a few short weeks. 

 

Good luck Marc Thames, gTech

 

Try to have some fun...  BC is cool.

 

R

 

 

 

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Re: ARSList Awards: Some yes, some no.MVP not enough yet!

[[EMAIL PROTECTED]]

Ok, I voted a couple of days ago.  I didn't put in a vote for the third party 
apps because I have no experiance with them.  I tend to lurk most of the time 
but monitor the list on a daily basis and throw out a suggestion when I think I 
might have an anwser.

For those going to Canada, please have some extra fun for me.  I would love to 
go to RUG but would need a sponsor (any one willing ;-?). 

Dave Fincher
- Original Message 
From: Ray Palla <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, October 4, 2007 6:09:10 PM
Subject: Re: ARSList Awards: Some yes, some no.MVP not enough yet!

** 
Okay, I vote for RemedyRick, Rick Cook.  Now can we depress about more 
important things?
 
There is no reason for Remedy to die, as most of us seem to believe is 
occurring.  Consider MS 95, NT, xXP, and whatever Vista is, ... Remedy is 
morphing into something better than 5x.
 
RANT:  Remedy 8x may finally be the drawn-down (quick scaled, fast deployed) 
version we're telling our customers is the rapid development salvation.  Truly, 
Flash on a good DB is pretty fine... Cold Fusion on Oracle is a good idea.. 
but, Remedy, with a fresh ITIL BS behind it, is instantly cool in the current 
climate.
 
Let's hope that the few who do show up in Canada have the passion and speak the 
truth.  We'll know in a few short weeks.
 
Good luck Marc Thames, gTech
 
Try to have some fun...  BC is cool.
 
R
 
 




From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Howard Richter
Sent: Thursday, October 04, 2007 6:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSList Awards: Some yes, some no.MVP not enough yet!


** 
Look at where they are having it and when. 
 
Howard

 
On 10/4/07, Susan Palmer <[EMAIL PROTECTED]> wrote: 
** 
Pretty sad isn't it:(
 
So are there only going to be about 100 of us at RUG?  
 
Susan

 
On 10/4/07, Timothy Powell <[EMAIL PROTECTED] > wrote: 
** 
Susan,
I agree that the dynamics of the list is changing. But let's throw some 
speculative numbers out.
Dan states that there are in excess of 3000 registered users. We'll round that 
down to 3000 even.
Let's say 50% of those registered users are inactive. Now we're at 1500.
Let's say another 50% of those users are as you describedoccasional users 
and never glance at the list until the need arises. Now were down to 750. 
Of those, 50% are in the hospital and have been unable to use a computer in the 
last month. Now we're down to 375.
Of those 375, surely there are enough dedicated users to get 150 votes.
:-)
 
Regards,
Tim




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Susan Palmer
Sent: Thursday, October 04, 2007 4:15 PM
To: arslist@ARSLIST.ORG 
Subject: Re: ARSList Awards: Some yes, some no.MVP not enough yet!

 
** 
I think we've failed to recognize that the composition of the arslisters is 
different than it used to be.  Just like bmc is changing the applications to be 
'non-development' OOB applications we may have many listers that do not read 
the list on a regular basis.  They send an email if they have an issue, get the 
answer, and then don't come back until they have another question. 
 
I go through the arslist emails every day.  I find it therapeutic to know 
others have far more issues than I do and more importantly to learn about 
things I may never come across.  I may not remember all of it off hand but I 
know I've seen something about it and can find it later. 
 
Maybe core arslisters have to adjust their expectations of the list.  
 
OR maybe the others just NEED TO VOTE !!!
 
Susan
 


 
On 10/4/07, Daniel Bloom <[EMAIL PROTECTED] > wrote: 
** 
Okay folks. Last chance:
 
we need another 35 votes for MVP
 
we need more votes for the software categories.
 
Just look up the past posts for the list of nominees
and send your votes to either [EMAIL PROTECTED] or [EMAIL PROTECTED]
__20060125___This posting was submitted with HTML in it___ 

__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___ 

__20060125___This posting was submitted with HTML in it___ 



-- 
Howard Richter 

Remedy ServiceDesk Manager 
CedarCrestone Managed Services Center 

[EMAIL PROTECTED] __20060125___This posting was submitted 
with HTML in it___ __20060125___This posting was submitted 
with HTML in it___


   

Moody friends. Drama queens. Your life? Nope! - their life, your story. Play 
Sims Stories at Yahoo! Games.
http://sims.yahoo.com/

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Re: Competitors to Remedy ARS?

[Dayton Gay Wheeler]

I downloaded hotbasic and did this - where do you hit the F5 key?  It
appears to be a command line tool

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Thursday, October 04, 2007 10:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

Or HotBasic.  With HotBasic you type this:

CREATE newForm AS FORM
END CREATE
newForm.SHOWMODAL

and then hit the F5 key and voila! A Windows form appears on the screen.

Then do this:

CREATE newForm AS FORM
CREATE newEditField AS EDIT
END CREATE
END CREATE
newForm.SHOWMODAL

and your form now appears with a character field on it.

Very, very easy.  Much easier than .Net, yet with comparable
capabilities.

Norm

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Thursday, October 04, 2007 9:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

Perhaps you should give more requirements.  You mentioned that you want
something like ARS, but don't really care about ITSM or any specific
type of module.  It sounds like you're wanting to build custom database
driven applications, right?  If so, rather than looking at something
like Remedy, you'd be better off finding a traditional development
language that has a good interface to build forms and back end workflow.
I don't know of any as easy as Remedy, but .NET would be a good option
for something similar.

Shawn Pierson

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec
Sent: Thursday, October 04, 2007 9:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?


I require the email functionality.  


Sent via BlackBerry from T-Mobile

-Original Message-
From: "Opela, Gary L Contr OC-ALC/ITMA"
<[EMAIL PROTECTED]>

Date: Thu, 4 Oct 2007 09:36:35 
To:arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?


Just install an unlicensed version of remedy. I think it allows you up
to 1000 records creation, and 3 user licenses. This is good practice too
to hone your remedy development skills, so you benefit in your job as
well.

Now, if you are deploying/selling this application to end users, I'm not
sure how that would play in with remedy's licensing model. So, if you
are not going to be the only one using it, then this might not work.

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E CTR USAF
AFRL/RYOD
Sent: Thursday, October 04, 2007 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

Sorry for jumping in therethis seems interesting to me as well.
:) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell
Sent: Thursday, October 04, 2007 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

How many users? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec
Sent: Thursday, October 04, 2007 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

Largest form would be less than 2500 row, probably less than 1000


Sent via BlackBerry from T-Mobile

-Original Message-
From: "Pickering, Christopher"
  <[EMAIL PROTECTED]>

Date: Thu, 4 Oct 2007 08:15:10 
To:arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?


How much data would you expect the system to hold?

Chris Pickering 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec
Sent: Wednesday, October 03, 2007 5:58 PM
To: arslist@ARSLIST.ORG
Subject: Competitors to Remedy ARS?

Are there any less expensive, freeware, open source, etc. competitors to
the Remedy ARS product?

I have a small home project that I would like to complete, but can't
afford ARS for home.   I am looking only for the engine, no attached HD
app, etc.


Thanks!
Alec

Sent via BlackBerry from T-Mobile


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Re: ARSList Awards: Some yes, some no.MVP not enough yet!

[Susan Palmer]

Ray,
I hope you actually did vote the correct way by sending it directly to Dan.
The open list is not very we vote.
Susan


On 10/4/07, Ray Palla <[EMAIL PROTECTED]> wrote:
>
> ** Okay, I vote for RemedyRick, Rick Cook.  Now can we depress about more
> important things?
>
> There is no reason for Remedy to die, as most of us seem to believe is
> occurring.  Consider MS 95, NT, xXP, and whatever Vista is, ... Remedy is
> morphing into something better than 5x.
>
> RANT:  Remedy 8x may finally be the drawn-down (quick scaled, fast
> deployed) version we're telling our customers is the rapid development
> salvation.  Truly, Flash on a good DB is pretty fine... Cold Fusion on
> Oracle is a good idea.. but, Remedy, with a fresh ITIL BS behind it, is
> instantly cool in the current climate.
>
> Let's hope that the few who do show up in Canada have the passion and
> speak the truth.  We'll know in a few short weeks.
>
> Good luck Marc Thames, gTech
>
> Try to have some fun...  BC is cool.
>
> R
>
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Howard Richter
> *Sent:* Thursday, October 04, 2007 6:48 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ARSList Awards: Some yes, some no.MVP not enough yet!
>
>
>  ** Look at where they are having it and when.
>
> Howard
>
>
> On 10/4/07, Susan Palmer <[EMAIL PROTECTED]> wrote:
> >
> > ** Pretty sad isn't it:(
> >
> > So are there only going to be about 100 of us at RUG?
> >
> > Susan
> >
> >
> >  On 10/4/07, Timothy Powell <[EMAIL PROTECTED] > wrote:
> > >
> > > ** Susan,
> > > I agree that the dynamics of the list is changing. But let's throw
> > > some speculative numbers out.
> > > Dan states that there are in excess of 3000 registered users. We'll
> > > round that down to 3000 even.
> > > Let's say 50% of those registered users are inactive. Now we're at
> > > 1500.
> > > Let's say another 50% of those users are as you
> > > describedoccasional users and never glance at the list until the need
> > > arises. Now were down to 750.
> > > Of those, 50% are in the hospital and have been unable to use a
> > > computer in the last month. Now we're down to 375.
> > > Of those 375, surely there are enough dedicated users to get 150
> > > votes.
> > > :-)
> > >
> > > Regards,
> > > Tim
> > >
> > >  --
> > > *From:* Action Request System discussion list(ARSList) 
> > > [mailto:arslist@ARSLIST.ORG
> > > ] *On Behalf Of *Susan Palmer
> > > *Sent:* Thursday, October 04, 2007 4:15 PM
> > > *To:* arslist@ARSLIST.ORG
> > > *Subject:* Re: ARSList Awards: Some yes, some no.MVP not enough yet!
> > >
> > >
> > > ** I think we've failed to recognize that the composition of the
> > > arslisters is different than it used to be.  Just like bmc is changing the
> > > applications to be 'non-development' OOB applications we may have many
> > > listers that do not read the list on a regular basis.  They send an email 
> > > if
> > > they have an issue, get the answer, and then don't come back until they 
> > > have
> > > another question.
> > >
> > > I go through the arslist emails every day.  I find it therapeutic to
> > > know others have far more issues than I do and more importantly to learn
> > > about things I may never come across.  I may not remember all of it off 
> > > hand
> > > but I know I've seen something about it and can find it later.
> > >
> > > Maybe core arslisters have to adjust their expectations of the list.
> > >
> > > OR maybe the others just NEED TO VOTE !!!
> > >
> > > Susan
> > >
> > >
> > >
> > >
> > > On 10/4/07, Daniel Bloom <[EMAIL PROTECTED] > wrote:
> > > >
> > > > **
> > > >
> > > > Okay folks. Last chance:
> > > >
> > > >
> > > >
> > > > we need another 35 votes for MVP
> > > >
> > > >
> > > >
> > > > we need more votes for the software categories.
> > > >
> > > >
> > > >
> > > > Just look up the past posts for the list of nominees
> > > >
> > > > and send your votes to either [EMAIL PROTECTED] or
> > > > [EMAIL PROTECTED]
> > > > __20060125___This posting was submitted with
> > > > HTML in it___
> > >
> > >
> > > __20060125___This posting was submitted with HTML
> > > in it___
> > > __20060125___This posting was submitted with HTML
> > > in it___
> > >
> >
> > __20060125___This posting was submitted with HTML in
> > it___
> >
>
>
>
> --
> Howard Richter
>
> Remedy ServiceDesk Manager
> CedarCrestone Managed Services Center
>
> [EMAIL PROTECTED] __20060125___This
> posting was submitted with HTML in it___
> __20060125___This posting was submitted with HTML in
> it___
>

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Re: EXTERNAL command problems

[Shellman, David]

Andy,

I have a form that has a table field that uses External for the query.
The External uses one field that is set through an active link that
references data in 3 other fields.  Here is what the set field action
looks like:

"'Status' <= ""RESPONDED"" AND 'Support-Region' = $Support-Region$ AND
'Support-Desk' = $Support-Desk$ AND 'Support-Group'=$Support-Group$"

So when I compare what I use with yours and see what is in the field
after the set fields, it looks like it should work.

The other option then might be with the field label '*Assigned Group'.
When you look at the field in the admin tool is *Assigned Group the
database name?  We have a field where the field label is 'Last Name*'
but the name for the data field is 'Last Name'.  We needed to do this
because of an issue with the email engine because of the *.  A search
using the Advanced Search bar uses the label 'Last Name*' but External
uses the database name 'Last Name'.

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Thursday, October 04, 2007 6:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL command problems

If I am reading it correctly, you are suppose to enclose the value
portion in "".

 

My set field is setting : "'*Assigned Group' = ""SIA_Config"""   which
sets the value of '*Assigned Group' = "SIA_Config" to my temp field.

 

It will not allow me to enclose the entire statement in "". I get an
error when trying it.

 

Of course what I am doing is not working, so I am obviously doing
something wrong.

 

Andy L. Mayfield 
Sr. System Operation Specialist 
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Thursday, October 04, 2007 5:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL command problems

 

Andy,

A qualification that works in the Advanced Search bar doesn't work with
External.

If I remember correctly the whole statement must be enclosed in double
quotes.

I don't have my laptop connected up at the moment so I can't give you an
example.

Dave
--
[EMAIL PROTECTED] (Wireless)

- Original Message -
From: Action Request System discussion list(ARSList)


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Re: ARSList Awards: Some yes, some no.MVP not enough yet!

[Ray Palla]

Okay, I vote for RemedyRick, Rick Cook.  Now can we depress about more
important things?
 
There is no reason for Remedy to die, as most of us seem to believe is
occurring.  Consider MS 95, NT, xXP, and whatever Vista is, ... Remedy is
morphing into something better than 5x.
 
RANT:  Remedy 8x may finally be the drawn-down (quick scaled, fast deployed)
version we're telling our customers is the rapid development salvation.
Truly, Flash on a good DB is pretty fine... Cold Fusion on Oracle is a good
idea.. but, Remedy, with a fresh ITIL BS behind it, is instantly cool in the
current climate.
 
Let's hope that the few who do show up in Canada have the passion and speak
the truth.  We'll know in a few short weeks.
 
Good luck Marc Thames, gTech
 
Try to have some fun...  BC is cool.
 
R
 
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Thursday, October 04, 2007 6:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSList Awards: Some yes, some no.MVP not enough yet!


** 
Look at where they are having it and when. 
 
Howard

 
On 10/4/07, Susan Palmer <[EMAIL PROTECTED]> wrote: 

** 
Pretty sad isn't it:(
 
So are there only going to be about 100 of us at RUG?  

 
Susan

 

On 10/4/07, Timothy Powell <[EMAIL PROTECTED]
 > wrote: 

** 
Susan,
I agree that the dynamics of the list is changing. But let's throw some
speculative numbers out.
Dan states that there are in excess of 3000 registered users. We'll round
that down to 3000 even.
Let's say 50% of those registered users are inactive. Now we're at 1500.
Let's say another 50% of those users are as you describedoccasional
users and never glance at the list until the need arises. Now were down to
750. 
Of those, 50% are in the hospital and have been unable to use a computer in
the last month. Now we're down to 375.
Of those 375, surely there are enough dedicated users to get 150 votes.
:-)
 
Regards,
Tim

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG   ] On Behalf Of
Susan Palmer
Sent: Thursday, October 04, 2007 4:15 PM
To: arslist@ARSLIST.ORG   
Subject: Re: ARSList Awards: Some yes, some no.MVP not enough yet!

 
** 

I think we've failed to recognize that the composition of the arslisters is
different than it used to be.  Just like bmc is changing the applications to
be 'non-development' OOB applications we may have many listers that do not
read the list on a regular basis.  They send an email if they have an issue,
get the answer, and then don't come back until they have another question. 
 
I go through the arslist emails every day.  I find it therapeutic to know
others have far more issues than I do and more importantly to learn about
things I may never come across.  I may not remember all of it off hand but I
know I've seen something about it and can find it later. 
 
Maybe core arslisters have to adjust their expectations of the list.  
 
OR maybe the others just NEED TO VOTE !!!
 
Susan
 


 
On 10/4/07, Daniel Bloom <[EMAIL PROTECTED]
 > wrote: 

** 

Okay folks. Last chance:

 

we need another 35 votes for MVP

 

we need more votes for the software categories.

 

Just look up the past posts for the list of nominees

and send your votes to either [EMAIL PROTECTED] or
[EMAIL PROTECTED]

__20060125___This posting was submitted with HTML in
it___ 


__20060125___This posting was submitted with HTML in
it___ 
__20060125___This posting was submitted with HTML in
it___ 


__20060125___This posting was submitted with HTML in
it___ 




-- 
Howard Richter 

Remedy ServiceDesk Manager 
CedarCrestone Managed Services Center 

[EMAIL PROTECTED] __20060125___This
posting was submitted with HTML in it___ 

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Re: ARSList Awards: Some yes, some no.MVP not enough yet!

[arslist]

Start with 4000 individual users, over 4300 registered,

and it gets even more depressing. They aren't even inactive,

they are lurkers.

 

Probably more people attending BMC UserWorld than have voted.

 

There are lessons to be learned here, just don't care to think about what
they are at the moment.

 

On the other hand, if 1/10 of the people I know on the list that haven't
voted vote,

we are okay.

 

. Daniel

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: October 4, 2007 7:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSList Awards: Some yes, some no.MVP not enough yet!

 

** 

Look at where they are having it and when. 

 

Howard

 

On 10/4/07, Susan Palmer <[EMAIL PROTECTED]> wrote: 

** 

Pretty sad isn't it:(

 

So are there only going to be about 100 of us at RUG?  

 

Susan

 

On 10/4/07, Timothy Powell <[EMAIL PROTECTED]
 > wrote: 

** 

Susan,

I agree that the dynamics of the list is changing. But let's throw some
speculative numbers out.

Dan states that there are in excess of 3000 registered users. We'll round
that down to 3000 even.

Let's say 50% of those registered users are inactive. Now we're at 1500.

Let's say another 50% of those users are as you describedoccasional
users and never glance at the list until the need arises. Now were down to
750. 

Of those, 50% are in the hospital and have been unable to use a computer in
the last month. Now we're down to 375.

Of those 375, surely there are enough dedicated users to get 150 votes.

:-)

 

Regards,

Tim

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG   ] On Behalf Of
Susan Palmer
Sent: Thursday, October 04, 2007 4:15 PM
To: arslist@ARSLIST.ORG   
Subject: Re: ARSList Awards: Some yes, some no.MVP not enough yet!

 

** 

I think we've failed to recognize that the composition of the arslisters is
different than it used to be.  Just like bmc is changing the applications to
be 'non-development' OOB applications we may have many listers that do not
read the list on a regular basis.  They send an email if they have an issue,
get the answer, and then don't come back until they have another question. 

 

I go through the arslist emails every day.  I find it therapeutic to know
others have far more issues than I do and more importantly to learn about
things I may never come across.  I may not remember all of it off hand but I
know I've seen something about it and can find it later. 

 

Maybe core arslisters have to adjust their expectations of the list.  

 

OR maybe the others just NEED TO VOTE !!!

 

Susan

 



 

On 10/4/07, Daniel Bloom <[EMAIL PROTECTED] > wrote: 

** 

Okay folks. Last chance:

 

we need another 35 votes for MVP

 

we need more votes for the software categories.

 

Just look up the past posts for the list of nominees

and send your votes to either [EMAIL PROTECTED] or
[EMAIL PROTECTED]

__20060125___This posting was submitted with HTML in
it___ 


__20060125___This posting was submitted with HTML in
it___ 

__20060125___This posting was submitted with HTML in
it___ 


__20060125___This posting was submitted with HTML in
it___ 




-- 
Howard Richter 

Remedy ServiceDesk Manager 
CedarCrestone Managed Services Center 

[EMAIL PROTECTED] __20060125___This
posting was submitted with HTML in it___ 


___
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Re: ARSList Awards: Some yes, some no.MVP not enough yet!

[Howard Richter]

Look at where they are having it and when.

Howard


On 10/4/07, Susan Palmer <[EMAIL PROTECTED]> wrote:
>
> ** Pretty sad isn't it:(
>
> So are there only going to be about 100 of us at RUG?
>
> Susan
>
>
>  On 10/4/07, Timothy Powell <[EMAIL PROTECTED]> wrote:
> >
> > ** Susan,
> > I agree that the dynamics of the list is changing. But let's throw some
> > speculative numbers out.
> > Dan states that there are in excess of 3000 registered users. We'll
> > round that down to 3000 even.
> > Let's say 50% of those registered users are inactive. Now we're at 1500.
> > Let's say another 50% of those users are as you describedoccasional
> > users and never glance at the list until the need arises. Now were down to
> > 750.
> > Of those, 50% are in the hospital and have been unable to use a computer
> > in the last month. Now we're down to 375.
> > Of those 375, surely there are enough dedicated users to get 150 votes.
> > :-)
> >
> > Regards,
> > Tim
> >
> >  --
> > *From:* Action Request System discussion list(ARSList) 
> > [mailto:arslist@ARSLIST.ORG
> > ] *On Behalf Of *Susan Palmer
> > *Sent:* Thursday, October 04, 2007 4:15 PM
> > *To:* arslist@ARSLIST.ORG
> > *Subject:* Re: ARSList Awards: Some yes, some no.MVP not enough yet!
> >
> >
> > ** I think we've failed to recognize that the composition of the
> > arslisters is different than it used to be.  Just like bmc is changing the
> > applications to be 'non-development' OOB applications we may have many
> > listers that do not read the list on a regular basis.  They send an email if
> > they have an issue, get the answer, and then don't come back until they have
> > another question.
> >
> > I go through the arslist emails every day.  I find it therapeutic to
> > know others have far more issues than I do and more importantly to learn
> > about things I may never come across.  I may not remember all of it off hand
> > but I know I've seen something about it and can find it later.
> >
> > Maybe core arslisters have to adjust their expectations of the list.
> >
> > OR maybe the others just NEED TO VOTE !!!
> >
> > Susan
> >
> >
> >
> >
> > On 10/4/07, Daniel Bloom <[EMAIL PROTECTED] > wrote:
> > >
> > > **
> > >
> > > Okay folks. Last chance:
> > >
> > >
> > >
> > > we need another 35 votes for MVP
> > >
> > >
> > >
> > > we need more votes for the software categories.
> > >
> > >
> > >
> > > Just look up the past posts for the list of nominees
> > >
> > > and send your votes to either [EMAIL PROTECTED] or
> > > [EMAIL PROTECTED]
> > > __20060125___This posting was submitted with HTML
> > > in it___
> >
> >
> > __20060125___This posting was submitted with HTML in
> > it___
> > __20060125___This posting was submitted with HTML in
> > it___
> >
>
> __20060125___This posting was submitted with HTML in
> it___
>



-- 
Howard Richter

Remedy ServiceDesk Manager
CedarCrestone Managed Services Center

[EMAIL PROTECTED]

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Re: EXTERNAL command problems

[Mayfield, Andy L.]

If I am reading it correctly, you are suppose to enclose the value
portion in "".

 

My set field is setting : "'*Assigned Group' = ""SIA_Config"""   which
sets the value of '*Assigned Group' = "SIA_Config" to my temp field.

 

It will not allow me to enclose the entire statement in "". I get an
error when trying it.

 

Of course what I am doing is not working, so I am obviously doing
something wrong.

 

Andy L. Mayfield 
Sr. System Operation Specialist 
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Thursday, October 04, 2007 5:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL command problems

 

Andy,

A qualification that works in the Advanced Search bar doesn't work with
External.

If I remember correctly the whole statement must be enclosed in double
quotes.

I don't have my laptop connected up at the moment so I can't give you an
example.

Dave
--
[EMAIL PROTECTED] (Wireless)

- Original Message -
From: Action Request System discussion list(ARSList)

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Re: EXTERNAL command problems

[Wheeler, Dylan]

Hmm, I've never had to do that. I do wrap it with parenthesis though and
it always has worked for me.
 
I have one that I built that starts with simply passing the qual of
 
('Status' = "Active")
 
and that one works.
Andy, maybe try with parenthesis?
 
Since your working with the assigned group maybe try passing the number
value of the group? 
Haven't tried an external with the groups yet so I never ran into any
gotcha's with it.
 
Dylan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Thursday, October 04, 2007 3:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL command problems



Andy,

A qualification that works in the Advanced Search bar doesn't
work with External.

If I remember correctly the whole statement must be enclosed in
double quotes.

I don't have my laptop connected up at the moment so I can't
give you an example.

Dave
--
[EMAIL PROTECTED] (Wireless)

- Original Message -
From: Action Request System discussion list(ARSList)

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Re: EXTERNAL command problems

[Shellman, David]

Andy,

A qualification that works in the Advanced Search bar doesn't work with 
External.

If I remember correctly the whole statement must be enclosed in double quotes.

I don't have my laptop connected up at the moment so I can't give you an 
example.

Dave
--
[EMAIL PROTECTED] (Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Thu Oct 04 18:06:31 2007
Subject: EXTERNAL command problems

** 

I am trying to have a table populate based on a drop-down field selection.   

 

I have created a temp field (zTmpHiddenTableQual) to hold the qualification 
statement. 

This field gets set by an active link that fires when making a selection from a 
drop-down menu. 

The active link is firing and the qualification statement is getting set into 
the temp field.  

The second action on the active link does a change field that refreshes the 
table.

 

I have the table properties qualification set like this:  EXTERNAL( 
$zTmpHiddenTableQual$)

 

The value in the zTmpHiddenTableQual field does contain a valid qualification 
statement, but the table is blank.

 

The value in the zTmpHiddenTableQual is : '*Assigned Group' = "SIA_Config", 
which if pasted in the advanced qualification bar for the referenced form 
returns the values as expected.

 

I thought I was setting up the way the documentation descibed, but I obviously 
an missing somthing.

 

ARS 7.0.01 P002

Windows 2003

MS SQL

 

Andy L. Mayfield 
Sr. System Operation Specialist 
Alabama Power Company 
Office: 205-226-1805 
Cell: 288-9140 
SoLinc: 19140 

 

__20060125___This posting was submitted with HTML in it___ 

Re: ARSList Awards: Some yes, some no.MVP not enough yet!

[Susan Palmer]

Pretty sad isn't it:(

So are there only going to be about 100 of us at RUG?

Susan


On 10/4/07, Timothy Powell <[EMAIL PROTECTED]> wrote:
>
> ** Susan,
> I agree that the dynamics of the list is changing. But let's throw some
> speculative numbers out.
> Dan states that there are in excess of 3000 registered users. We'll round
> that down to 3000 even.
> Let's say 50% of those registered users are inactive. Now we're at 1500.
> Let's say another 50% of those users are as you describedoccasional
> users and never glance at the list until the need arises. Now were down to
> 750.
> Of those, 50% are in the hospital and have been unable to use a computer
> in the last month. Now we're down to 375.
> Of those 375, surely there are enough dedicated users to get 150 votes.
> :-)
>
> Regards,
> Tim
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Susan Palmer
> *Sent:* Thursday, October 04, 2007 4:15 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ARSList Awards: Some yes, some no.MVP not enough yet!
>
>
> ** I think we've failed to recognize that the composition of the
> arslisters is different than it used to be.  Just like bmc is changing the
> applications to be 'non-development' OOB applications we may have many
> listers that do not read the list on a regular basis.  They send an email if
> they have an issue, get the answer, and then don't come back until they have
> another question.
>
> I go through the arslist emails every day.  I find it therapeutic to know
> others have far more issues than I do and more importantly to learn about
> things I may never come across.  I may not remember all of it off hand but I
> know I've seen something about it and can find it later.
>
> Maybe core arslisters have to adjust their expectations of the list.
>
> OR maybe the others just NEED TO VOTE !!!
>
> Susan
>
>
>
>
> On 10/4/07, Daniel Bloom <[EMAIL PROTECTED]> wrote:
> >
> > **
> >
> > Okay folks. Last chance:
> >
> >
> >
> > we need another 35 votes for MVP
> >
> >
> >
> > we need more votes for the software categories.
> >
> >
> >
> > Just look up the past posts for the list of nominees
> >
> > and send your votes to either [EMAIL PROTECTED] or
> > [EMAIL PROTECTED]
> > __20060125___This posting was submitted with HTML in
> > it___
>
>
> __20060125___This posting was submitted with HTML in
> it___
> __20060125___This posting was submitted with HTML in
> it___
>

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EXTERNAL command problems

[Mayfield, Andy L.]

I am trying to have a table populate based on a drop-down field
selection.   

 

I have created a temp field (zTmpHiddenTableQual) to hold the
qualification statement. 

This field gets set by an active link that fires when making a selection
from a drop-down menu. 

The active link is firing and the qualification statement is getting set
into the temp field.  

The second action on the active link does a change field that refreshes
the table.

 

I have the table properties qualification set like this:  EXTERNAL(
$zTmpHiddenTableQual$)

 

The value in the zTmpHiddenTableQual field does contain a valid
qualification statement, but the table is blank.

 

The value in the zTmpHiddenTableQual is : '*Assigned Group' =
"SIA_Config", which if pasted in the advanced qualification bar for the
referenced form returns the values as expected.

 

I thought I was setting up the way the documentation descibed, but I
obviously an missing somthing.

 

ARS 7.0.01 P002

Windows 2003

MS SQL

 

Andy L. Mayfield 
Sr. System Operation Specialist 
Alabama Power Company 
Office: 205-226-1805 
Cell: 288-9140 
SoLinc: 19140 

 


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BEGIN:VCARD
VERSION:2.1
N:Mayfield;Andy
FN:Mayfield, Andy L.
ORG:APC;Technical Services
TITLE:System Operations Spec Sr
TEL;WORK;VOICE:8-226-1805
ADR;WORK:;West Jefferson;2901 Allison-Bonnett Memorial Drive;Hueytown;AL;350231835;USA
LABEL;WORK;ENCODING=QUOTED-PRINTABLE:West Jefferson=0D=0A2901 Allison-Bonnett Memorial Drive=0D=0AHueytown, AL 35=
0231835=0D=0AUSA
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REV:20070626T132537Z
END:VCARD

Re: Filter Problem

[Shellman, David]

As Thad points out the key to using TR is understanding when a Transaction 
occurs.

If some one creates a record then all fields have transactional values.  

If some one modifies a field, that field will have a transactional value 
including if the field is set to NULL. 

If workflow performs a push field or an escalation performs a set field or if 
an individual performs a modify all, the fields will have transactional values. 
 The system doesn't make a comparison like when an individual changes an 
individual records.  The system simply sets the field to the indicated value 
which may or may not be a different value.  The system simply says I'm treating 
this as a transactional value.

Dave
--
[EMAIL PROTECTED] (Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Thu Oct 04 17:25:45 2007
Subject: Re: Filter Problem

** 
Dave, 

Misi is correct in saying that this statement is wrong:  "Only new or changed 
field values are part of a transaction." 

TR values do NOT detect change.  The only reliable way to detect change is to 
compare the current value with what is stored in the database,  i.e. ('Field' 
!= 'DB.Field'). 

Sorry guys, but this is the one ARS topic that makes me rabid. 

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard Bach 



"Misi Mladoniczky" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"  

10/04/2007 01:36 PM 
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG 
cc

Subject
Re: Filter Problem






Hi Dave,

The problem here is that a TR value van be NULL, but is still part of the
transaction.

All fields not part of the transaction will also have a TR value of NULL.

The statement "Only new or changed field values are part of a
transaction." is wrong.

TR-values can be set in a number of other ways, where the TR value and DB
value are the same:
- Modify-All
- Push-Fields
- Set-fields-filter that sets a field to the same value as in the DB
- Other API-programs

These two ways of checking for a change has the same effect, but I prefer
the first one:
('Field'!= 'DB.Field' AND 'Field'!= $NULL$)
('TR.Field' != 'DB.Field' AND 'TR.Field' != $NULL$)

If you want to track a change that includes a change to NULL, there is
only one (simple) way of doing it:
('Field' !=  'DB.Field)

   Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Esser,
>
> TR indeed have some usefulness. Following is taken straight from page 36
> of
> "Work-Flow Objects-700.pdf" We have a few filters that need to fire ONLY
> if
> that particular value is changed in a given transaction and it fires as
> intended and doesn't fire when it shouldn't. It works fine for me.
>
>
> For filters, you can specify whether the qualification is to reference
> field
> values in the transaction only, in the database only, or in both:
> 
 To check the value for the transaction only, enter the field name as
> 'TR.' (for example, 'TR.Submitter').
> 
 To check the value in the database only, enter the field name as
> 'DB.'
> (for example, 'DB.Submitter').
> 
 To check the value for the transaction first and then check the database
> if
> a new value is not found in the transaction, enter the field name with no
> prefix.
> Only new or changed field values are part of a transaction.
> The TR and DB prefixes work only in filter Run If qualifications.
>
> If we do 'Field' != DB.Field and if the value is not changed in a
> transaction, it'll always be false (according to the guidelines from BMC
> above) and we should be usingTR.Field != $NULL$, shouldn't we?? At least
> that was my understanding and I'm still new to ARS.
>
> Thank you,
>
> Dave.
>
>
> Thad K Esser wrote:
>>
 My two rules for TR and DB values:
 1.  Don't use TR values (DB values are
 useful & good).
 2.  If you need to use a TR value, see rule
 #1.

 Thad Esser
 Remedy Developer
 "Argue for your limitations, and sure enough,
 they're yours."-- Richard
 Bach



***IMPORTANT NOTICE: This communication, including any attachment, contains 
information that may be confidential or privileged, and is intended solely for 
the entity or individual to whom it is addressed. If you are not the intended 
recipient, you should delete this message and are hereby notified that any 
disclosure, copying, or distribution of this message is strictly prohibited. 
Nothing in this email, including any attachment, is intended to be a legally 
binding signature.***


__20060125___

Re: Stopping work flow on a DSO server

[Robert Molenda]

DSO operations for "insert/update" trigger filters which are set for "Merge"
action. Hopefully you already went through and sanity checked all workflow,
that triggers on Merge. example would be say SHR:Categorization where you
might need to import an excel-sheet of data, and you need to cascade
possibly into other forms. To exclude DSO Server, you would put in $USER$ !=
"Distributed Server"...

For distributed Delete operations, it does trigger filters set for "Delete"
action, so the above also holds true.

So, if it is setup properly, you 'should already be able to' use the system
as a fail over server, as long as you have a mechanism to get any
"new/updated" tickets back onto the source server once it is back online.

However, I do not personall like this setup, because of the possiblity of
"user error", logging into the wrong system, etc.

If you need a 100% online system, you should think about a high-availibility
DB Server (like Microsoft SQL Cluster, or Oracle Cluster), and then
load-ballance two ARServers to connect to the single DB. If you have VMWare
in-house this is perfect application for it, because you build your server,
and clone it to as many load-ballanced-servers as capacity dictates.

HTH


On 10/4/07, Frank Caruso <[EMAIL PROTECTED]> wrote:
>
> **
> Have an ARS server which is using DSO to push data to another ARS server
> which is being used as both a reporting server and a fail over solution.
> What I don't want to happen is have filters fire on the replicate server as
> new and updated records are being processed.
>
> I suppose the simple solution would be to create a filter that is on every
> form that just does a Goto Execution order of 1000. Although I would have to
> remember to do this if we did fail over.
>
> Thoughts?
>
> Thank you.
>
> Frank
> __20060125___This posting was submitted with HTML in
> it___

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Re: Filter Problem

[Thad K Esser]

Dave, 

Misi is correct in saying that this statement is wrong:  "Only new or 
changed field values are part of a transaction." 

TR values do NOT detect change.  The only reliable way to detect change is 
to compare the current value with what is stored in the database,  i.e. 
('Field' != 'DB.Field'). 

Sorry guys, but this is the one ARS topic that makes me rabid. 

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



"Misi Mladoniczky" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

10/04/2007 01:36 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Filter Problem






Hi Dave,

The problem here is that a TR value van be NULL, but is still part of the
transaction.

All fields not part of the transaction will also have a TR value of NULL.

The statement "Only new or changed field values are part of a
transaction." is wrong.

TR-values can be set in a number of other ways, where the TR value and DB
value are the same:
- Modify-All
- Push-Fields
- Set-fields-filter that sets a field to the same value as in the DB
- Other API-programs

These two ways of checking for a change has the same effect, but I prefer
the first one:
('Field'!= 'DB.Field' AND 'Field'!= $NULL$)
('TR.Field' != 'DB.Field' AND 'TR.Field' != $NULL$)

If you want to track a change that includes a change to NULL, there is
only one (simple) way of doing it:
('Field' !=  'DB.Field)

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Esser,
>
> TR indeed have some usefulness. Following is taken straight from page 36
> of
> "Work-Flow Objects-700.pdf" We have a few filters that need to fire ONLY
> if
> that particular value is changed in a given transaction and it fires as
> intended and doesn't fire when it shouldn't. It works fine for me.
>
>
> For filters, you can specify whether the qualification is to reference
> field
> values in the transaction only, in the database only, or in both:
> 
 To check the value for the transaction only, enter the field name as
> 'TR.' (for example, 'TR.Submitter').
> 
 To check the value in the database only, enter the field name as
> 'DB.'
> (for example, 'DB.Submitter').
> 
 To check the value for the transaction first and then check the 
database
> if
> a new value is not found in the transaction, enter the field name with 
no
> prefix.
> Only new or changed field values are part of a transaction.
> The TR and DB prefixes work only in filter Run If qualifications.
>
> If we do 'Field' != DB.Field and if the value is not changed in a
> transaction, it'll always be false (according to the guidelines from BMC
> above) and we should be usingTR.Field != $NULL$, shouldn't we?? At least
> that was my understanding and I'm still new to ARS.
>
> Thank you,
>
> Dave.
>
>
> Thad K Esser wrote:
>>
 My two rules for TR and DB values:
 1.  Don't use TR values (DB values are
 useful & good).
 2.  If you need to use a TR value, see rule
 #1.

 Thad Esser
 Remedy Developer
 "Argue for your limitations, and sure enough,
 they're yours."-- Richard
 Bach


***IMPORTANT NOTICE: This communication, including any attachment, contains 
information that may be confidential or privileged, and is intended solely for 
the entity or individual to whom it is addressed.  If you are not the intended 
recipient, you should delete this message and are hereby notified that any 
disclosure, copying, or distribution of this message is strictly prohibited.  
Nothing in this email, including any attachment, is intended to be a legally 
binding signature.***

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AR Application requisites documenting methodology

[Francisco Junqueira]

Dear listers,
 
We currently run a complete AR customized application, and due the
nature of the business we are always changing it according the users needs.
Due all this modifications, we basically run a regular "software factory"
but we are lacking a more reliable and usefull methodology for documenting
the user requisites. 
 
The old fashion RUP Use Case sounds overkilling... So we wonder what you
guys use as regular tool and methodology for documenting the requisites.
 
Thanks in advance for any comment or suggestions...
 
Best regards,
 
Francisco

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Re: TR, DB, and nothing

[Neel Guatam]

Michael,

I read what Dave said - 

Following is taken straight from page 36 of "Work-Flow Objects-700.pdf"
We have a few filters that need to fire ONLY if that particular value is
changed in a given transaction and it fires as intended and doesn't fire
when it shouldn't. It works fine for me.


For filters, you can specify whether the qualification is to reference
field values in the transaction only, in the database only, or in both:

 To check the value for the transaction only, enter the field name as
'TR.' (for example, 'TR.Submitter').

 To check the value in the database only, enter the field name as
'DB.'
(for example, 'DB.Submitter').

 To check the value for the transaction first and then check the
database if a new value is not found in the transaction, enter the field
name with no prefix.

If the documentaion is not flawed then 'FieldName' = Current value of
the field is not accurate 'cos (To check the value for the transaction
first and then check the database if a new value is not found in the
transaction, enter the field name with no prefix.)

If you are right then the documentation is not proper..
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754
ELSG/DOMH
Sent: Thursday, October 04, 2007 4:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: TR, DB, and nothing

'FieldName' = Current value of the field
'TR.FieldName' = Current value of the field if it has changed, else the
value is null.
'DB.FieldName' = Value stored in the database.  Obviously, this value
does not exist on submit.

Michael A. McManus, SSgt, USAF
Remedy Developer
HQ 754 ELSG/DOMH
DSN: 596-6478 / Comm: 334-416-6478

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E CTR USAF
AFRL/RYOD
Sent: Thursday, October 04, 2007 3:58 PM
To: arslist@ARSLIST.ORG
Subject: TR, DB, and nothing

Can someone explain the difference between the following:

'FieldName'
'TR.FieldName'
'DB.FieldName'

Are there other prefixes out there that may be of use?



If the DB. is what I think it is, it's something I've asked for, but was
told didn't exist, so I have had to do extensive coding around it
(Creating a dup field, setting it via work flow, comparing 2 field
values, etc).





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error, please notify the sender immediately and delete the original.  Any other 
use of the email by you is prohibited.

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Re: TR, DB, and nothing

[Thad K Esser]

Exactly... Filters only, and the TR/DB values are only available as part 
of the "Run If" of the filter.  They don't exist for any of the actions.

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



"Wheeler, Dylan" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

10/04/2007 02:04 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: TR, DB, and nothing






To add, this only works for filters, AL is client side so no DB
comparison is available, which is why you have to do a set fields on a
temp field to compare.

Check the 6.3 basic dev guide page 491 for more details.

Dylan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754
ELSG/DOMH
Sent: Thursday, October 04, 2007 2:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: TR, DB, and nothing


'FieldName' = Current value of the field
'TR.FieldName' = Current value of the field if it has changed, else the
value is null. 'DB.FieldName' = Value stored in the database.
Obviously, this value does not exist on submit.

Michael A. McManus, SSgt, USAF
Remedy Developer
HQ 754 ELSG/DOMH
DSN: 596-6478 / Comm: 334-416-6478

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E CTR USAF
AFRL/RYOD
Sent: Thursday, October 04, 2007 3:58 PM
To: arslist@ARSLIST.ORG
Subject: TR, DB, and nothing

Can someone explain the difference between the following:

'FieldName'
'TR.FieldName'
'DB.FieldName'

Are there other prefixes out there that may be of use?



If the DB. is what I think it is, it's something I've asked for, but was
told didn't exist, so I have had to do extensive coding around it
(Creating a dup field, setting it via work flow, comparing 2 field
values, etc).



Thanks!
M


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***IMPORTANT NOTICE: This communication, including any attachment, contains 
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Re: TR, DB, and nothing

[Shellman, David]

Well there has been extensive discussion over the last few days on the subject.

TR and DB are prefixes that can be used in filter qualifiers to check for 
changes.

'TR.Field' is a transactional value associated with a field.  It can be used to 
detect when a change happens to a field.  It can give seemingly inconsistent 
results at times though.

'DB.Field' references the value of the field in the database.

'Field' is basically the value of a field when the record is created or 
modified.

These can be used in differing qualifiers with filters.

To check that a value has changed most folks that have been around for several 
years will use 'Field' != 'DB.Field' If the filter should only trigger if the 
field is not NULL then use 'Field' != $BILL$ AND 'Field' != 'DB.Field' 

Dave
--
[EMAIL PROTECTED] (Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Thu Oct 04 16:58:23 2007
Subject: TR, DB, and nothing

Can someone explain the difference between the following:

'FieldName'
'TR.FieldName'
'DB.FieldName'

Are there other prefixes out there that may be of use?  



If the DB. is what I think it is, it's something I've asked for, but was
told didn't exist, so I have had to do extensive coding around it
(Creating a dup field, setting it via work flow, comparing 2 field
values, etc).



Thanks!
M

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Re: TR, DB, and nothing

[Thad K Esser]

Almost...

'FieldName' = The most current value of the field
'TR.FieldName' = The "TR"ansaction value of the field.  Basically, any 
field that is in the SET clause of the SQL update statement.
'DB.FieldName' = The value stored in the database.

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



"McManus Michael A SSgt HQ 754 ELSG/DOMH" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

10/04/2007 02:01 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: TR, DB, and nothing






'FieldName' = Current value of the field
'TR.FieldName' = Current value of the field if it has changed, else the 
value is null.
'DB.FieldName' = Value stored in the database.  Obviously, this value does 
not exist on submit.

Michael A. McManus, SSgt, USAF
Remedy Developer
HQ 754 ELSG/DOMH
DSN: 596-6478 / Comm: 334-416-6478

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E CTR USAF 
AFRL/RYOD
Sent: Thursday, October 04, 2007 3:58 PM
To: arslist@ARSLIST.ORG
Subject: TR, DB, and nothing

Can someone explain the difference between the following:

'FieldName'
'TR.FieldName'
'DB.FieldName'

Are there other prefixes out there that may be of use?



If the DB. is what I think it is, it's something I've asked for, but was
told didn't exist, so I have had to do extensive coding around it
(Creating a dup field, setting it via work flow, comparing 2 field
values, etc).



Thanks!
M

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***IMPORTANT NOTICE: This communication, including any attachment, contains 
information that may be confidential or privileged, and is intended solely for 
the entity or individual to whom it is addressed.  If you are not the intended 
recipient, you should delete this message and are hereby notified that any 
disclosure, copying, or distribution of this message is strictly prohibited.  
Nothing in this email, including any attachment, is intended to be a legally 
binding signature.***

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Re: TR, DB, and nothing

[Worley Mark A Ctr 2 SOS/SYOS]

To add my 2 cents also:
 the TR and DB prefixes can ONLY be used on the Run If condition of the
filter. Not Set Fields, not Push Fields,  etc...


Mark  


//SIGNED//
MARK A. WORLEY, Contractor, 2 SOS/SYOS
Remedy ARS Support, SAIC
Commercial: (402) 294-8226
DSN:  271-8226
mailto:[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan
Sent: Thursday, October 04, 2007 16:05
To: arslist@ARSLIST.ORG
Subject: Re: TR, DB, and nothing

To add, this only works for filters, AL is client side so no DB
comparison is available, which is why you have to do a set fields on a
temp field to compare.

Check the 6.3 basic dev guide page 491 for more details.

Dylan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754
ELSG/DOMH
Sent: Thursday, October 04, 2007 2:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: TR, DB, and nothing


'FieldName' = Current value of the field
'TR.FieldName' = Current value of the field if it has changed, else the
value is null. 'DB.FieldName' = Value stored in the database.
Obviously, this value does not exist on submit.

Michael A. McManus, SSgt, USAF
Remedy Developer
HQ 754 ELSG/DOMH
DSN: 596-6478 / Comm: 334-416-6478

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E CTR USAF
AFRL/RYOD
Sent: Thursday, October 04, 2007 3:58 PM
To: arslist@ARSLIST.ORG
Subject: TR, DB, and nothing

Can someone explain the difference between the following:

'FieldName'
'TR.FieldName'
'DB.FieldName'

Are there other prefixes out there that may be of use?



If the DB. is what I think it is, it's something I've asked for, but was
told didn't exist, so I have had to do extensive coding around it
(Creating a dup field, setting it via work flow, comparing 2 field
values, etc).



Thanks!
M


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This message and any attachments are for the intended recipient(s) only
and may contain privileged, confidential and/or proprietary information
about Downey Savings or its customers, which Downey Savings does not
intend to disclose to the public.  If you received this message by
mistake, please notify the sender by reply e-mail and delete the message
and attachments.


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Re: TR, DB, and nothing

[Wheeler, Dylan]

To add, this only works for filters, AL is client side so no DB
comparison is available, which is why you have to do a set fields on a
temp field to compare.

Check the 6.3 basic dev guide page 491 for more details.

Dylan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754
ELSG/DOMH
Sent: Thursday, October 04, 2007 2:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: TR, DB, and nothing


'FieldName' = Current value of the field
'TR.FieldName' = Current value of the field if it has changed, else the
value is null. 'DB.FieldName' = Value stored in the database.
Obviously, this value does not exist on submit.

Michael A. McManus, SSgt, USAF
Remedy Developer
HQ 754 ELSG/DOMH
DSN: 596-6478 / Comm: 334-416-6478

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E CTR USAF
AFRL/RYOD
Sent: Thursday, October 04, 2007 3:58 PM
To: arslist@ARSLIST.ORG
Subject: TR, DB, and nothing

Can someone explain the difference between the following:

'FieldName'
'TR.FieldName'
'DB.FieldName'

Are there other prefixes out there that may be of use?



If the DB. is what I think it is, it's something I've asked for, but was
told didn't exist, so I have had to do extensive coding around it
(Creating a dup field, setting it via work flow, comparing 2 field
values, etc).



Thanks!
M


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the Answers Are"


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This message and any attachments are for the intended recipient(s) only and may 
contain privileged, confidential and/or proprietary information about Downey 
Savings or its customers, which Downey Savings does not intend to disclose to 
the public.  If you received this message by mistake, please notify the sender 
by reply e-mail and delete the message and attachments.

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Re: TR, DB, and nothing

[McManus Michael A SSgt HQ 754 ELSG/DOMH]

'FieldName' = Current value of the field
'TR.FieldName' = Current value of the field if it has changed, else the value 
is null.
'DB.FieldName' = Value stored in the database.  Obviously, this value does not 
exist on submit.

Michael A. McManus, SSgt, USAF
Remedy Developer
HQ 754 ELSG/DOMH
DSN: 596-6478 / Comm: 334-416-6478

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Cupp, Michael E CTR USAF AFRL/RYOD
Sent: Thursday, October 04, 2007 3:58 PM
To: arslist@ARSLIST.ORG
Subject: TR, DB, and nothing

Can someone explain the difference between the following:

'FieldName'
'TR.FieldName'
'DB.FieldName'

Are there other prefixes out there that may be of use?



If the DB. is what I think it is, it's something I've asked for, but was
told didn't exist, so I have had to do extensive coding around it
(Creating a dup field, setting it via work flow, comparing 2 field
values, etc).



Thanks!
M

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TR, DB, and nothing

[Cupp, Michael E CTR USAF AFRL/RYOD]

Can someone explain the difference between the following:

'FieldName'
'TR.FieldName'
'DB.FieldName'

Are there other prefixes out there that may be of use?  



If the DB. is what I think it is, it's something I've asked for, but was
told didn't exist, so I have had to do extensive coding around it
(Creating a dup field, setting it via work flow, comparing 2 field
values, etc).



Thanks!
M

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HelpDesk Audit

[Dave.ARSList]

Hello listers,

Is there a way to get a list of all the fields you are currently auditing on
any given form? Possibly details of what you are auditing? Also, let's say
you are auding certain things on HPD:HelpDesk form; If i un-audit some of
those fields, would it affect the existing audit-records? I mean would it
drop all those columns or keep the previously-audited columns and insert
null now as you are not auditing them anymore? How does it work? Any help
would be greatly appreciated. 

I's confusing because here's what we have on Audit tab of form properties of
HPD:HelpDesk

Audit Style: Log
Enabled: Yes
Log Form: HPD:HelpDesk_AuditLogSystem
Qualification:  'TR.Priority' != 'DB.Priority'

When i opened HelpDesk_AuditLogSystem form in user client: it only has one
drop-down-> Staus! So does it mean the auditing is not enabled proper? Or
should it be logging to HelpDesk_Audit form instead? How do I make sure what
fields are being audited and where they are being logged and everything?

Thank you,

Dave.

P.S: I've already voted :p
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Re: Filter Problem

[Kaiser Norm E CIV USAF 96 CS/SCCE]

I think what you want instead of this:

( 'TR.AssignedConfigTech' !=  $NULL$ ) AND ('TR.AssignedConfigTech' !=
"")

Is this:

( 'TR.AssignedConfigTech' !=  $NULL$ ) AND ('TR.AssignedConfigTech' !=
'DB.AssignedConfigTech')

The first part of the qualification tells you that the
AssignedConfigTech is one of the fields involved in the transaction.
The second part of the qualification checks if what's in the transaction
is not the same text as what's already in the database.

With your qualification, if I have the value "John" in the DB and I push
"John" again, your filter will fire, but technically, nothing changed.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dave.ARSList
Sent: Thursday, October 04, 2007 3:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Filter Problem

Andy,

I don't think what you said is true - "( 'AssignedConfigTech' !=  $NULL$
)
AND ( 'DB.AssignedConfigTech' != 'TR.AssignedConfigTech')

If I am reading the statement correctly, the filter should not fire
unless
the 'AssignedConfigTech' is changed. "

If you really want to fire the filter when 'AssignedConfigTech' is
changed,
your condition should be:
( 'TR.AssignedConfigTech' !=  $NULL$ ) AND ('TR.AssignedConfigTech' !=
"") 

Gurus, correct me if this is wrong.

- Dave.





Mayfield, Andy L. wrote:
> 
> OK, I am stumped. I have a filter firing that should not be. 
> 
>  
> 
> I have a filter that sends a notification based on the qualification
> statement:
> 
>  
> 
> ( 'AssignedConfigTech' !=  $NULL$ ) AND ( 'DB.AssignedConfigTech' !=
> 'TR.AssignedConfigTech')
> 
>  
> 
> If I am reading the statement correctly, the filter should not fire
> unless the 'AssignedConfigTech' is changed. 
> 
>  
> 
> This filter is firing when the form is saved without a change being
made
> the 'AssignedConfigTech' field. 
> 
>  
> 
> There is a value in the field, so it's != $NULL$, but no change is
being
> made to the field so it should not meet the criteria.
> 
>  
> 
> Andy L. Mayfield 
> Sr. System Operation Specialist 
> Alabama Power Company 
> Office: 8-226-1805 
> Cell: 288-9140 
> SoLinc: 19140 
> 
>  
> 
> 
>

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> 
> BEGIN:VCARD
> VERSION:2.1
> N:Mayfield;Andy
> FN:Mayfield, Andy L.
> ORG:APC;Technical Services
> TITLE:System Operations Spec Sr
> TEL;WORK;VOICE:8-226-1805
> ADR;WORK:;West Jefferson;2901 Allison-Bonnett Memorial
> Drive;Hueytown;AL;350231835;USA
> LABEL;WORK;ENCODING=QUOTED-PRINTABLE:West Jefferson=0D=0A2901
> Allison-Bonnett Memorial Drive=0D=0AHueytown, AL 35=
> 0231835=0D=0AUSA
> EMAIL;PREF;INTERNET:[EMAIL PROTECTED]
> REV:20070626T132537Z
> END:VCARD
> 
> 

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Re: Filter Problem

[Misi Mladoniczky]

Hi Dave,

The problem here is that a TR value van be NULL, but is still part of the
transaction.

All fields not part of the transaction will also have a TR value of NULL.

The statement "Only new or changed field values are part of a
transaction." is wrong.

TR-values can be set in a number of other ways, where the TR value and DB
value are the same:
- Modify-All
- Push-Fields
- Set-fields-filter that sets a field to the same value as in the DB
- Other API-programs

These two ways of checking for a change has the same effect, but I prefer
the first one:
('Field'!= 'DB.Field' AND 'Field'!= $NULL$)
('TR.Field' != 'DB.Field' AND 'TR.Field' != $NULL$)

If you want to track a change that includes a change to NULL, there is
only one (simple) way of doing it:
('Field' !=  'DB.Field)

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Esser,
>
> TR indeed have some usefulness. Following is taken straight from page 36
> of
> "Work-Flow Objects-700.pdf" We have a few filters that need to fire ONLY
> if
> that particular value is changed in a given transaction and it fires as
> intended and doesn't fire when it shouldn't. It works fine for me.
>
>
> For filters, you can specify whether the qualification is to reference
> field
> values in the transaction only, in the database only, or in both:
> 
 To check the value for the transaction only, enter the field name as
> 'TR.' (for example, 'TR.Submitter').
> 
 To check the value in the database only, enter the field name as
> 'DB.'
> (for example, 'DB.Submitter').
> 
 To check the value for the transaction first and then check the database
> if
> a new value is not found in the transaction, enter the field name with no
> prefix.
> Only new or changed field values are part of a transaction.
> The TR and DB prefixes work only in filter Run If qualifications.
>
> If we do 'Field' != DB.Field and if the value is not changed in a
> transaction, it'll always be false (according to the guidelines from BMC
> above) and we should be usingTR.Field != $NULL$, shouldn't we?? At least
> that was my understanding and I'm still new to ARS.
>
> Thank you,
>
> Dave.
>
>
> Thad K Esser wrote:
>>
>> Misi,
>>
>> I respectfully (and adamantly) disagree with your comment: "I think that
>> the TR-values can have a legitimate use sometimes. Either for the reason
>> of performance, or the reason of simplifying your run-ifs".
>>
>> Using a TR value does NOT simplify your Run-Ifs, it actually makes them
>> more complicated and trickier to understand.  I used to use a sig file
>> of:
>> "Perfection is achieved, not when there is nothing more to add,
>> but when there is nothing left to take away." - Antoine de
>> Saint-Exupéry
>>
>> By using the TR value alone, accuracy is lost (too much has been taken
>> away).  In your three examples, you acknowledge as much:
>>
>> Example 1:  "It does not matter much if this filter sometimes run when
>> it
>> is not really necessary."
>> If we are using TR values to improve performance, shouldn't we
>> strive to eliminate unnecessary actions?
>>
>> Example 2:  "...an extra notification is sent, but does no real damage.
>> What if someone is going to order a server based on this email.
>> Or
>> call the help desk and rant that they already did this approval.  Its
>> very
>> much situational as to what damage is done by an extra notification, but
>> again, if performance is the goal, this fails.
>>
>> Example 3:  "Extra controls may happen, but does not affect things
>> much."
>> Not much.  People love it when computers do random things.
>> (yes,
>> this is tongue in cheek, call it pre-friday humor)
>>
>> Anyway, I just don't see performance as a valid issue for using a TR
>> value.
>>
>> Thad Esser
>> Remedy Developer
>> "Argue for your limitations, and sure enough, they're yours."-- Richard
>> Bach
>>
>>
>>
>> "Misi Mladoniczky" <[EMAIL PROTECTED]>
>> Sent by: "Action Request System discussion list(ARSList)"
>> 
>> 10/04/2007 03:31 AM
>> Please respond to
>> arslist@ARSLIST.ORG
>>
>>
>> To
>> arslist@ARSLIST.ORG
>> cc
>>
>> Subject
>> Re: Filter Problem
>>
>>
>>
>>
>>
>>
>> Hi,
>>
>> You are correct in the assumption that TR-values can save a little bit
>> on
>> performance.
>>
>> The server looks through the run-if-qualification of all filters.
>>
>> If anywhere there is a 'Field' or 'DB.Field', the server will need fetch
>> these values from the database. And the values of all other fields of
>> the
>> form as well!
>>
>> If you only have 'TR.Field', static values or keywords. This fetch is
>> not
>> needed.
>>
>> Note that my test form has a lot of fields, and only two filters. One is
>> disabled an

Re: Filter Problem

[L. J. Head]

That would only tell you that TR is not null or "" but would do nothing to
confirm that it was changing from A to B 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dave.ARSList
Sent: Thursday, October 04, 2007 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Filter Problem

Andy,

I don't think what you said is true - "( 'AssignedConfigTech' !=  $NULL$ )
AND ( 'DB.AssignedConfigTech' != 'TR.AssignedConfigTech')

If I am reading the statement correctly, the filter should not fire unless
the 'AssignedConfigTech' is changed. "

If you really want to fire the filter when 'AssignedConfigTech' is changed,
your condition should be:
( 'TR.AssignedConfigTech' !=  $NULL$ ) AND ('TR.AssignedConfigTech' != "") 

Gurus, correct me if this is wrong.

- Dave.





Mayfield, Andy L. wrote:
> 
> OK, I am stumped. I have a filter firing that should not be. 
> 
>  
> 
> I have a filter that sends a notification based on the qualification
> statement:
> 
>  
> 
> ( 'AssignedConfigTech' !=  $NULL$ ) AND ( 'DB.AssignedConfigTech' !=
> 'TR.AssignedConfigTech')
> 
>  
> 
> If I am reading the statement correctly, the filter should not fire 
> unless the 'AssignedConfigTech' is changed.
> 
>  
> 
> This filter is firing when the form is saved without a change being 
> made the 'AssignedConfigTech' field.
> 
>  
> 
> There is a value in the field, so it's != $NULL$, but no change is 
> being made to the field so it should not meet the criteria.
> 
>  
> 
> Andy L. Mayfield
> Sr. System Operation Specialist
> Alabama Power Company
> Office: 8-226-1805
> Cell: 288-9140
> SoLinc: 19140
> 
>  
> 
> 
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> ARSlist:"Where the Answers Are"
> 
> BEGIN:VCARD
> VERSION:2.1
> N:Mayfield;Andy
> FN:Mayfield, Andy L.
> ORG:APC;Technical Services
> TITLE:System Operations Spec Sr
> TEL;WORK;VOICE:8-226-1805
> ADR;WORK:;West Jefferson;2901 Allison-Bonnett Memorial 
> Drive;Hueytown;AL;350231835;USA 
> LABEL;WORK;ENCODING=QUOTED-PRINTABLE:West Jefferson=0D=0A2901 
> Allison-Bonnett Memorial Drive=0D=0AHueytown, AL 35= 0231835=0D=0AUSA 
> EMAIL;PREF;INTERNET:[EMAIL PROTECTED]
> REV:20070626T132537Z
> END:VCARD
> 
> 

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Re: ARS Implementation team - how many?

[Ri Mez]

the first phase (which is finally in freeze) is exactly the 3 areas
you listed.  the vendor installed a vanilla system (no data imports,
no customizations). Everything else (foundation data, basic sla, minor
customizations) was done by me.
The pm (both vendor and internal) were non existent. No coder.

I've learned a lot so far but I'm ready to move on now. I still have
had no BMC Training whatsoever (and they tell me now that it's not in
the budget).

I'm really nervous about the next phase - change and problem (possibly
full slm).

Anyway thanks for the feedback. It's nice to hear from people who know
something about ars.

Howard Richter wrote:
> Lets say your installing ServiceDesk 7, SLM, Requestor and Incident.
>
>
>
> With no data migration and limited customizations, I would say you would
> need 3 people.
>
>
>
> One a pm, who would also translate how the system works to management.
>
> One a Application admin, to work on the setup of the system
>
> And the last person, you will need a coder.
>
>
>
> The Pm needs to also be as coder, but one that can do the translations
> needed for upper management.
>
>
>
> Howard
>
>
> On 10/4/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> >
> > ** Well, that depends on the timeline involved, as I'm sure you know, as
> > well as a number of things like the scope of work.  Without knowing the
> > scope (i.e. what is involved in "configuring"), I could only guess at the
> > proper time and resource requirements.
> >
> > Rick
> >
> > On 10/4/07, Ri Mez <[EMAIL PROTECTED]> wrote:
> > >

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Re: ARSList Awards: Some yes, some no.MVP not enough yet!

[Timothy Powell]

Susan,
I agree that the dynamics of the list is changing. But let's throw some
speculative numbers out.
Dan states that there are in excess of 3000 registered users. We'll round
that down to 3000 even.
Let's say 50% of those registered users are inactive. Now we're at 1500.
Let's say another 50% of those users are as you describedoccasional
users and never glance at the list until the need arises. Now were down to
750.
Of those, 50% are in the hospital and have been unable to use a computer in
the last month. Now we're down to 375.
Of those 375, surely there are enough dedicated users to get 150 votes.
:-)
 
Regards,
Tim

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Thursday, October 04, 2007 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSList Awards: Some yes, some no.MVP not enough yet!


** 
I think we've failed to recognize that the composition of the arslisters is
different than it used to be.  Just like bmc is changing the applications to
be 'non-development' OOB applications we may have many listers that do not
read the list on a regular basis.  They send an email if they have an issue,
get the answer, and then don't come back until they have another question. 
 
I go through the arslist emails every day.  I find it therapeutic to know
others have far more issues than I do and more importantly to learn about
things I may never come across.  I may not remember all of it off hand but I
know I've seen something about it and can find it later. 
 
Maybe core arslisters have to adjust their expectations of the list.  
 
OR maybe the others just NEED TO VOTE !!!
 
Susan
 


 
On 10/4/07, Daniel Bloom <[EMAIL PROTECTED]> wrote: 

** 

Okay folks. Last chance:

 

we need another 35 votes for MVP

 

we need more votes for the software categories.

 

Just look up the past posts for the list of nominees

and send your votes to either [EMAIL PROTECTED] or
[EMAIL PROTECTED]

__20060125___This posting was submitted with HTML in
it___ 


__20060125___This posting was submitted with HTML in
it___ 

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Re: ARSList Awards: Some yes, some no.MVP not enough yet!

[Susan Palmer]

I think we've failed to recognize that the composition of the arslisters is
different than it used to be.  Just like bmc is changing the applications to
be 'non-development' OOB applications we may have many listers that do not
read the list on a regular basis.  They send an email if they have an issue,
get the answer, and then don't come back until they have another question.

I go through the arslist emails every day.  I find it therapeutic to know
others have far more issues than I do and more importantly to learn about
things I may never come across.  I may not remember all of it off hand but I
know I've seen something about it and can find it later.

Maybe core arslisters have to adjust their expectations of the list.

OR maybe the others just NEED TO VOTE !!!

Susan




On 10/4/07, Daniel Bloom <[EMAIL PROTECTED]> wrote:
>
> **
>
> Okay folks. Last chance:
>
>
>
> we need another 35 votes for MVP
>
>
>
> we need more votes for the software categories.
>
>
>
> Just look up the past posts for the list of nominees
>
> and send your votes to either [EMAIL PROTECTED] or
> [EMAIL PROTECTED]
> __20060125___This posting was submitted with HTML in
> it___

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Re: Filter Problem

[Dave.ARSList]

Esser,

TR indeed have some usefulness. Following is taken straight from page 36 of
"Work-Flow Objects-700.pdf" We have a few filters that need to fire ONLY if
that particular value is changed in a given transaction and it fires as
intended and doesn't fire when it shouldn't. It works fine for me.


For filters, you can specify whether the qualification is to reference field
values in the transaction only, in the database only, or in both:

 To check the value for the transaction only, enter the field name as
'TR.' (for example, 'TR.Submitter').

 To check the value in the database only, enter the field name as
'DB.'
(for example, 'DB.Submitter').

 To check the value for the transaction first and then check the database
if
a new value is not found in the transaction, enter the field name with no
prefix.
Only new or changed field values are part of a transaction.
The TR and DB prefixes work only in filter Run If qualifications.

If we do 'Field' != DB.Field and if the value is not changed in a
transaction, it'll always be false (according to the guidelines from BMC
above) and we should be usingTR.Field != $NULL$, shouldn't we?? At least
that was my understanding and I'm still new to ARS.

Thank you,

Dave.


Thad K Esser wrote:
> 
> Misi,
> 
> I respectfully (and adamantly) disagree with your comment: "I think that 
> the TR-values can have a legitimate use sometimes. Either for the reason 
> of performance, or the reason of simplifying your run-ifs".
> 
> Using a TR value does NOT simplify your Run-Ifs, it actually makes them 
> more complicated and trickier to understand.  I used to use a sig file of:
> "Perfection is achieved, not when there is nothing more to add, 
> but when there is nothing left to take away." - Antoine de Saint-Exupéry
> 
> By using the TR value alone, accuracy is lost (too much has been taken 
> away).  In your three examples, you acknowledge as much:
> 
> Example 1:  "It does not matter much if this filter sometimes run when it 
> is not really necessary."
> If we are using TR values to improve performance, shouldn't we 
> strive to eliminate unnecessary actions?
> 
> Example 2:  "...an extra notification is sent, but does no real damage.
> What if someone is going to order a server based on this email. Or 
> call the help desk and rant that they already did this approval.  Its very 
> much situational as to what damage is done by an extra notification, but 
> again, if performance is the goal, this fails.
> 
> Example 3:  "Extra controls may happen, but does not affect things much."
> Not much.  People love it when computers do random things.  (yes, 
> this is tongue in cheek, call it pre-friday humor)
> 
> Anyway, I just don't see performance as a valid issue for using a TR 
> value.
> 
> Thad Esser
> Remedy Developer
> "Argue for your limitations, and sure enough, they're yours."-- Richard 
> Bach
> 
> 
> 
> "Misi Mladoniczky" <[EMAIL PROTECTED]> 
> Sent by: "Action Request System discussion list(ARSList)" 
> 
> 10/04/2007 03:31 AM
> Please respond to
> arslist@ARSLIST.ORG
> 
> 
> To
> arslist@ARSLIST.ORG
> cc
> 
> Subject
> Re: Filter Problem
> 
> 
> 
> 
> 
> 
> Hi,
> 
> You are correct in the assumption that TR-values can save a little bit on
> performance.
> 
> The server looks through the run-if-qualification of all filters.
> 
> If anywhere there is a 'Field' or 'DB.Field', the server will need fetch
> these values from the database. And the values of all other fields of the
> form as well!
> 
> If you only have 'TR.Field', static values or keywords. This fetch is not
> needed.
> 
> Note that my test form has a lot of fields, and only two filters. One is
> disabled and one is enabled in the samples below:
> 
> ('TR.Assigned To' != $NULL$)
> http://www.rrr.se/tmp/TestAssignedToTR.html
> 
> ('Assigned To' != 'DB.Assigned To' AND 'Assigned To' != $NULL$)
> http://www.rrr.se/tmp/TestAssignedToDB.html
> 
> All fields will be fetched as soon as you have one 'Field' or 'DB.Field'
> in your filters, so adding fields will do nothing to performance.
> 
> I have noticed this behaviour in previous versions. The verion I am
> testing is version 7.0.1 patch 003.
> 
> I think that the TR-values can have a legitimate use sometimes. Either for
> the reason of performance, or the reason of simplifying your run-ifs:
> 
> Example 1: ('TR.CustID' != $NULL$)
> Your filter makes sure that the CustName is in sync with your CustID. It
> does not matter much if this filter sometimes run when it is not really
> neccessary.
> 
> Example 2: ('TR.Assigned To' != $NULL$ AND 'TR.Assigned To' != $USER$)
> Your filter sends a notification to the assigned person. If the field has
> not really been changed, an extra notification is sent, but does no real
> damage.
> 
> Example 3: ('TR.Status' != $NULL$)
> Your filter controls something or other connected with the status. Extra
> controls may happen, but does not affect things much.
> 
> Best Regards - Misi, RRR AB, htt

Re: ARS Implementation team - how many?

[Seth Wrye]

Definitely good advice.  One of the most important things to remember is to set 
expectations early.  Don't tell the client that you can have it finished before 
you think you can.  Most clients that I have come across understand that they 
just spent a lot of cash on a system that they want to have configured 
correctly and they are willing to wait longer to ensure that it is done 
correctly.
 
Seth



From: Action Request System discussion list(ARSList) on behalf of Wheeler, Dylan
Sent: Thu 10/4/2007 3:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS Implementation team - how many?



A saying my friend uses when he's dealing with customers on scooter
work, seems to fit most anything.

You have 3 options
1. Fast
2. Cheap
3. Reliable

Pick 2

:)

As to the original question, there's just too many variables to say
without details. The amount of customization, timeline, number of end
users, etc.

With my company, there's 1 1/2 of us and a lot of heavy customization to
the 5.5 ITSM, but it needs to be reliable, so it's taking us a while.
They aren't in a rush though so it's cool.

Dylan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Seth Wrye
Sent: Thursday, October 04, 2007 12:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS Implementation team - how many?


In such a competitive market, there is almost always someone who will do
it faster, cheaper and with less people (doesn't mean that the quality
of the end product will be better).  Rick is correct though.  If the
customer wants it done in two weeks vs. two months or wants a vanilla
install and config vs. a customized solution, the numbers and prices can
change dramatically. 

Seth


From: Action Request System discussion list(ARSList) on behalf of Rick
Cook
Sent: Thu 10/4/2007 3:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS Implementation team - how many?


**
Well, that depends on the timeline involved, as I'm sure you know, as
well as a number of things like the scope of work.  Without knowing the
scope (i.e. what is involved in "configuring"), I could only guess at
the proper time and resource requirements.

Rick

On 10/4/07, Ri Mez <[EMAIL PROTECTED]> wrote:

Hi everyone,
   
I'm currently working on an implementation of ars7 where I am
soley
resposnsible for setting up and configuring Service Desk,
Incident ,problem. change and configuration management. It's
been a
tough and grueling job with very little thanks from the support
teams
(not to mention minimal input) who are using it.
   
I'm just curious, what is normal with an implementation in terms
of
headcount? how many people typically work on an implementation
of the
whole itsm suite?
   
   

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Re: Filter Problem

[Dave.ARSList]

Andy,

I don't think what you said is true - "( 'AssignedConfigTech' !=  $NULL$ )
AND ( 'DB.AssignedConfigTech' != 'TR.AssignedConfigTech')

If I am reading the statement correctly, the filter should not fire unless
the ‘AssignedConfigTech’ is changed. "

If you really want to fire the filter when 'AssignedConfigTech' is changed,
your condition should be:
( 'TR.AssignedConfigTech' !=  $NULL$ ) AND ('TR.AssignedConfigTech' != "") 

Gurus, correct me if this is wrong.

- Dave.





Mayfield, Andy L. wrote:
> 
> OK, I am stumped. I have a filter firing that should not be. 
> 
>  
> 
> I have a filter that sends a notification based on the qualification
> statement:
> 
>  
> 
> ( 'AssignedConfigTech' !=  $NULL$ ) AND ( 'DB.AssignedConfigTech' !=
> 'TR.AssignedConfigTech')
> 
>  
> 
> If I am reading the statement correctly, the filter should not fire
> unless the 'AssignedConfigTech' is changed. 
> 
>  
> 
> This filter is firing when the form is saved without a change being made
> the 'AssignedConfigTech' field. 
> 
>  
> 
> There is a value in the field, so it's != $NULL$, but no change is being
> made to the field so it should not meet the criteria.
> 
>  
> 
> Andy L. Mayfield 
> Sr. System Operation Specialist 
> Alabama Power Company 
> Office: 8-226-1805 
> Cell: 288-9140 
> SoLinc: 19140 
> 
>  
> 
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
> 
> BEGIN:VCARD
> VERSION:2.1
> N:Mayfield;Andy
> FN:Mayfield, Andy L.
> ORG:APC;Technical Services
> TITLE:System Operations Spec Sr
> TEL;WORK;VOICE:8-226-1805
> ADR;WORK:;West Jefferson;2901 Allison-Bonnett Memorial
> Drive;Hueytown;AL;350231835;USA
> LABEL;WORK;ENCODING=QUOTED-PRINTABLE:West Jefferson=0D=0A2901
> Allison-Bonnett Memorial Drive=0D=0AHueytown, AL 35=
> 0231835=0D=0AUSA
> EMAIL;PREF;INTERNET:[EMAIL PROTECTED]
> REV:20070626T132537Z
> END:VCARD
> 
> 

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Re: Competitors to Remedy ARS? 2000 record limit on unlicensed servers

[Timothy Powell]

David,
There was a Helpdesk Express. It was packaged with a version of Oracle as I
recall, all on one cd.
It and the 4.x versions of the full Helpdesk product came with 3 licenses
that matched up to the 3 that comes with the server.
I think I still have the cd around here somewhere

Tim

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Thursday, October 04, 2007 4:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS? 2000 record limit on unlicensed
servers

> The Remedy Helpdesk Express

You are probably thinking of the Small Business Edition of Help Desk, which
is a different topic completely.  The Small Business Edition had it's own
license (which is informally called a dedicated server license) that
restricted the use of AR System to only that application through technical
means.  The dedicated license itself defines the number of fixed and
floating users available.

An unlicensed server is just that - unlicensed.  It cannot be used to
support a commercial product.  It is intended for use in trials, demos, and
proof of concepts.  It could theoretically be used for individual personal
use if you stay within the boundaries already defined (3 fixed users, 2000
records per form, etc.)

Thanks,

David J. Easter
Product Line Manager BMC Software   
AR System - BMC Service Management Business Unit
+001 (408) 571-7384


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky
Sent: Thursday, October 04, 2007 12:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS? 2000 record limit on unlicensed
servers

Hi David,

Could you enlighten us about areas where an unlicensed server would be
allowed?

The Remedy Helpdesk Express (I think it was called) used ARServer 4.5 or 5.0
(I think...), and you were allowed to use it to its limit of 3 users and
2000 records per form.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

>
>> Note that I do not know yet if 7.1 has changed any of this.
>
> AR System 7.1.00 did not change how licenses or licensing works.  It 
> only changed the need for license keys and added self-reporting 
> capabilities.
>
> Thanks,
>
> -David J. Easter
> Sr. Product Manager, Service Management Business Unit BMC Software, 
> Inc.
>
> The opinions, statements, and/or suggested courses of action expressed

> in this E-mail do not necessarily reflect those of BMC Software, Inc.
> My voluntary participation in this forum is not intended to convey a 
> role as a spokesperson, liaison or public relations representative for

> BMC Software, Inc.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys
> Sent: Thursday, October 04, 2007 8:29 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Competitors to Remedy ARS? 2000 record limit on 
> unlicensed servers
>
> It's a maximum of 2000 at any given time.  Insertion is not permitted 
> into a form if that form has 2000 or more records.  Deletion of 
> records will permit insertion once the current total number of records

> is reduced to under 2000.
>
> Note that I do not know yet if 7.1 has changed any of this.  Up until 
> 7.0.x this was always the case.  The Administrator's related workflow 
> always failed on unlicensed servers because of this limit.
>
> 3 fixed licenses, 0 floating.  No ARS app licenses.
>
> Ben
>
>>- --- Original Message --- -
>>From:"Watson, Benjamin A."
>><[EMAIL PROTECTED]>
>>To:  arslist@ARSLIST.ORG
>>Sent: Thu, 4 Oct 2007 08:19:06
>>
>>I could see an unlicensed server using e-mail approach the 2000 record

>>limit on the e-mail form fairly easily.
>>
>>I suppose you could delete old records?  I guess that begs refinement 
>>of the max record limit on an unlicensed Remedy install.
>>
>>Is it 2000 records at any given time, or 2000 records for the entire 
>>history/life of the form?
>>
>>Ben
>>
>>-Original Message-
>>From: [EMAIL PROTECTED]
>>[mailto:[EMAIL PROTECTED] On
>>Behalf Of L. J. Head
>>Sent: Thursday, October 04, 2007 9:59 AM
>>To: arslist@ARSLIST.ORG
>>Subject: Re: Competitors to Remedy ARS?
>>
>>Unlicensed server can do Email
>>
>>-Original Message-
>>From: Action Request System discussion
>>list(ARSList)
>>[mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec
>>Sent: Thursday, October 04, 2007 8:46 AM
>>To: arslist@ARSLIST.ORG
>>Subject: Re: Competitors to Remedy ARS?
>>
>>I require the email functionality.
>>
>>
>>Sent via BlackBerry from T-Mobile
>>
>>-Original Message-
>

Re: Competitors to Remedy ARS? 2000 record limit on unlicensed servers

[Seth Wrye]

My understanding is that you can use an unlicensed server in a non production 
environment for evaluation purposes.  KB entry KM-00020072 

  gives you insight on what limitations you will encounter when using an 
unlicensed server.  You can otherwise request a 30 day trial/evaluation Server 
license from BMC.
 
Seth



From: Action Request System discussion list(ARSList) on behalf of Misi 
Mladoniczky
Sent: Thu 10/4/2007 3:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS? 2000 record limit on unlicensed servers



Hi David,

Could you enlighten us about areas where an unlicensed server would be
allowed?

The Remedy Helpdesk Express (I think it was called) used ARServer 4.5 or
5.0 (I think...), and you were allowed to use it to its limit of 3 users
and 2000 records per form.

Best Regards - Misi, RRR AB, http://www.rrr.se  

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se 
 .

>
>> Note that I do not know yet if 7.1 has changed any of this.
>
> AR System 7.1.00 did not change how licenses or licensing works.  It
> only changed the need for license keys and added self-reporting
> capabilities.
>
> Thanks,
>
> -David J. Easter
> Sr. Product Manager, Service Management Business Unit
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed
> in this E-mail do not necessarily reflect those of BMC Software, Inc.
> My voluntary participation in this forum is not intended to convey a
> role as a spokesperson, liaison or public relations representative for
> BMC Software, Inc.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys
> Sent: Thursday, October 04, 2007 8:29 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Competitors to Remedy ARS? 2000 record limit on unlicensed
> servers
>
> It's a maximum of 2000 at any given time.  Insertion is not permitted
> into a form if that form has 2000 or more records.  Deletion of records
> will permit insertion once the current total number of records is
> reduced to under 2000.
>
> Note that I do not know yet if 7.1 has changed any of this.  Up until
> 7.0.x this was always the case.  The Administrator's related workflow
> always failed on unlicensed servers because of this limit.
>
> 3 fixed licenses, 0 floating.  No ARS app licenses.
>
> Ben
>
>>- --- Original Message --- -
>>From:"Watson, Benjamin A."
>><[EMAIL PROTECTED]>
>>To:  arslist@ARSLIST.ORG
>>Sent: Thu, 4 Oct 2007 08:19:06
>>
>>I could see an unlicensed server using e-mail approach the 2000 record
>>limit on the e-mail form fairly easily.
>>
>>I suppose you could delete old records?  I guess that begs refinement
>>of the max record limit on an unlicensed Remedy install.
>>
>>Is it 2000 records at any given time, or 2000 records for the entire
>>history/life of the form?
>>
>>Ben
>>
>>-Original Message-
>>From: [EMAIL PROTECTED]
>>[mailto:[EMAIL PROTECTED] On
>>Behalf Of L. J. Head
>>Sent: Thursday, October 04, 2007 9:59 AM
>>To: arslist@ARSLIST.ORG
>>Subject: Re: Competitors to Remedy ARS?
>>
>>Unlicensed server can do Email
>>
>>-Original Message-
>>From: Action Request System discussion
>>list(ARSList)
>>[mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec
>>Sent: Thursday, October 04, 2007 8:46 AM
>>To: arslist@ARSLIST.ORG
>>Subject: Re: Competitors to Remedy ARS?
>>
>>I require the email functionality.
>>
>>
>>Sent via BlackBerry from T-Mobile
>>
>>-Original Message-
>>From:"Opela, Gary L Contr OC-ALC/ITMA"
>><[EMAIL PROTECTED]>
>>
>>Date:Thu, 4 Oct 2007 09:36:35
>>To:arslist@ARSLIST.ORG
>>Subject: Re: Competitors to Remedy ARS?
>>
>>
>>Just install an unlicensed version of remedy. I think it allows you up
>>to 1000 records creation, and 3 user licenses. This is good practice
>>too to hone your remedy development skills, so you benefit in your job
>>as well.
>>
>>Now, if you are deploying/selling this application to end users, I'm
>>not sure how that would play in with remedy's licensing model. So, if
>>you are not going to be the only one using it, then this might not
>>work.
>>
>>Thanks,
>>
>>
>>Gary Opela, Jr
>>
>>Sr. Remedy Developer
>>
>>Leader Communications, Inc.
>>
>>405 736 3211
>>
>>
>>-Original Message-
>>From: Action Request System discussion
>>list(ARSList)
>>[mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E CTR USAF
>>AFRL/RYOD
>>Sent: Thursday, October 04, 2007 9:17 AM
>>To: arslist@ARSLIST.ORG
>>Subject: Re: Competitors to R

Re: Competitors to Remedy ARS? 2000 record limit on unlicensed servers

[Easter, David]

> The Remedy Helpdesk Express

You are probably thinking of the Small Business Edition of Help Desk,
which is a different topic completely.  The Small Business Edition had
it's own license (which is informally called a dedicated server license)
that restricted the use of AR System to only that application through
technical means.  The dedicated license itself defines the number of
fixed and floating users available.

An unlicensed server is just that - unlicensed.  It cannot be used to
support a commercial product.  It is intended for use in trials, demos,
and proof of concepts.  It could theoretically be used for individual
personal use if you stay within the boundaries already defined (3 fixed
users, 2000 records per form, etc.)

Thanks,

David J. Easter
Product Line Manager BMC Software   
AR System - BMC Service Management Business Unit
+001 (408) 571-7384


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky
Sent: Thursday, October 04, 2007 12:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS? 2000 record limit on unlicensed
servers

Hi David,

Could you enlighten us about areas where an unlicensed server would be
allowed?

The Remedy Helpdesk Express (I think it was called) used ARServer 4.5 or
5.0 (I think...), and you were allowed to use it to its limit of 3 users
and 2000 records per form.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at
http://rrr.se.

>
>> Note that I do not know yet if 7.1 has changed any of this.
>
> AR System 7.1.00 did not change how licenses or licensing works.  It 
> only changed the need for license keys and added self-reporting 
> capabilities.
>
> Thanks,
>
> -David J. Easter
> Sr. Product Manager, Service Management Business Unit BMC Software, 
> Inc.
>
> The opinions, statements, and/or suggested courses of action expressed

> in this E-mail do not necessarily reflect those of BMC Software, Inc.
> My voluntary participation in this forum is not intended to convey a 
> role as a spokesperson, liaison or public relations representative for

> BMC Software, Inc.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys
> Sent: Thursday, October 04, 2007 8:29 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Competitors to Remedy ARS? 2000 record limit on 
> unlicensed servers
>
> It's a maximum of 2000 at any given time.  Insertion is not permitted 
> into a form if that form has 2000 or more records.  Deletion of 
> records will permit insertion once the current total number of records

> is reduced to under 2000.
>
> Note that I do not know yet if 7.1 has changed any of this.  Up until 
> 7.0.x this was always the case.  The Administrator's related workflow 
> always failed on unlicensed servers because of this limit.
>
> 3 fixed licenses, 0 floating.  No ARS app licenses.
>
> Ben
>
>>- --- Original Message --- -
>>From:"Watson, Benjamin A."
>><[EMAIL PROTECTED]>
>>To:  arslist@ARSLIST.ORG
>>Sent: Thu, 4 Oct 2007 08:19:06
>>
>>I could see an unlicensed server using e-mail approach the 2000 record

>>limit on the e-mail form fairly easily.
>>
>>I suppose you could delete old records?  I guess that begs refinement 
>>of the max record limit on an unlicensed Remedy install.
>>
>>Is it 2000 records at any given time, or 2000 records for the entire 
>>history/life of the form?
>>
>>Ben
>>
>>-Original Message-
>>From: [EMAIL PROTECTED]
>>[mailto:[EMAIL PROTECTED] On
>>Behalf Of L. J. Head
>>Sent: Thursday, October 04, 2007 9:59 AM
>>To: arslist@ARSLIST.ORG
>>Subject: Re: Competitors to Remedy ARS?
>>
>>Unlicensed server can do Email
>>
>>-Original Message-
>>From: Action Request System discussion
>>list(ARSList)
>>[mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec
>>Sent: Thursday, October 04, 2007 8:46 AM
>>To: arslist@ARSLIST.ORG
>>Subject: Re: Competitors to Remedy ARS?
>>
>>I require the email functionality.
>>
>>
>>Sent via BlackBerry from T-Mobile
>>
>>-Original Message-
>>From:"Opela, Gary L Contr OC-ALC/ITMA"
>><[EMAIL PROTECTED]>
>>
>>Date:Thu, 4 Oct 2007 09:36:35
>>To:arslist@ARSLIST.ORG
>>Subject: Re: Competitors to Remedy ARS?
>>
>>
>>Just install an unlicensed version of remedy. I think it allows you up

>>to 1000 records creation, and 3 user licenses. This is good practice 
>>too to hone your remedy development skills, so you benefit in your job

>>as well.
>>
>>Now, if you are deploying/selling this application to end users, I'm 
>>not sure how that would play in with remedy's licensing model. So, if 
>>you a

Re: ARS Implementation team - how many?

[Wheeler, Dylan]

A saying my friend uses when he's dealing with customers on scooter
work, seems to fit most anything.

You have 3 options
1. Fast
2. Cheap
3. Reliable

Pick 2 

:)

As to the original question, there's just too many variables to say
without details. The amount of customization, timeline, number of end
users, etc.

With my company, there's 1 1/2 of us and a lot of heavy customization to
the 5.5 ITSM, but it needs to be reliable, so it's taking us a while.
They aren't in a rush though so it's cool.

Dylan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Seth Wrye
Sent: Thursday, October 04, 2007 12:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS Implementation team - how many?


In such a competitive market, there is almost always someone who will do
it faster, cheaper and with less people (doesn't mean that the quality
of the end product will be better).  Rick is correct though.  If the
customer wants it done in two weeks vs. two months or wants a vanilla
install and config vs. a customized solution, the numbers and prices can
change dramatically.  
 
Seth 


From: Action Request System discussion list(ARSList) on behalf of Rick
Cook
Sent: Thu 10/4/2007 3:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS Implementation team - how many?


** 
Well, that depends on the timeline involved, as I'm sure you know, as
well as a number of things like the scope of work.  Without knowing the
scope (i.e. what is involved in "configuring"), I could only guess at
the proper time and resource requirements. 
 
Rick
 
On 10/4/07, Ri Mez <[EMAIL PROTECTED]> wrote: 

Hi everyone,

I'm currently working on an implementation of ars7 where I am
soley
resposnsible for setting up and configuring Service Desk, 
Incident ,problem. change and configuration management. It's
been a
tough and grueling job with very little thanks from the support
teams
(not to mention minimal input) who are using it.

I'm just curious, what is normal with an implementation in terms
of 
headcount? how many people typically work on an implementation
of the
whole itsm suite?



___
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  ARSlist:"Where the Answers Are"

__20060125___This posting was submitted with HTML in
it___ 


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This message and any attachments are for the intended recipient(s) only and may 
contain privileged, confidential and/or proprietary information about Downey 
Savings or its customers, which Downey Savings does not intend to disclose to 
the public.  If you received this message by mistake, please notify the sender 
by reply e-mail and delete the message and attachments.

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Answers Are"

Re: Filter Problem

[Axton]

Ah, you're right.  If I do not modify the field in question, I see the
select with  'Assigned To' !=  $NULL$.  I suppose this kind of defeats
the performance purposes of using TR, unless you use it for
everything.

+SE ARSetEntry -- schema zBug_TableDrag-SampleData entryId 00
SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T1160 WHERE C1 = '0
OK
SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H1160 WHERE ent
OK
UPDATE T1160 SET C8='6',C5='AGADMIN',C6=1191527349 WHERE C1 = '00
OK
COMMIT WORK
-SE   OK
+GE ARGetEntry -- schema zBug_TableDrag-SampleData entryId 00
SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T1160 WHERE C1 = '0
OK
SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H1160 WHERE ent
OK
-GE   OK



On 10/4/07, Misi Mladoniczky <[EMAIL PROTECTED]> wrote:
> Hi Axton,
>
> The difference you did compared to me, was that you changed the value of
> the field in question. This, I think, made the server skip the fetch.
>
> The DB-value, of course, allways needs to be fetched from the database.
>
> Try again, but change some other field.
>
> I did the same thing, but modified data of another field, and got the
> following result with a filter run-of of ('Assigned To' = $NULL$):
> http://www.rrr.se/tmp/TestAssignedToMostCurrent.html
>
> Here is the version where I actually changed the Assigned To field in the
> client before saving. It is now in the transaction, and the ('Assigned To'
> = $NULL$) has no need to go to the database:
> http://www.rrr.se/tmp/TestAssignedToMostCurrent2.html
>
> It makes sence.
>
> You learn something new every day ;-)
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> * RRR|Translator - Manage and automate your language translations.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > I only see the db call if using DB.  I chopped the log lines so they
> > are readable in most mail readers.
> >
> > ** On modify with qual: 'Assigned To' != $NULL$
> >
> > +SE ARSetEntry -- schema zBug_TableDrag-SampleData entryId 00
> > UPDATE T1160 SET C4='aasdfaaa',C5='AGADMIN',C6=1191521727 WHE
> > OK
> > COMMIT WORK
> > -SE   OK
> > +GE ARGetEntry -- schema zBug_TableDrag-SampleData entryId 00
> > SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T1160 WHERE C1 = '0
> > OK
> > SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H1160 WHERE ent
> > OK
> > -GE   OK
> >
> >
> > ** On modify with qual: 'DB.Assigned To' != $NULL$
> >
> > +SE ARSetEntry -- schema zBug_TableDrag-SampleData entryId 00
> > SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T1160 WHERE C1 = '0
> > OK
> > SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H1160 WHERE ent
> > OK
> > UPDATE T1160 SET C4='aaasdfaaa',C5='AGADMIN',C6=1191521782 WH
> > OK
> > COMMIT WORK
> > -SE   OK
> > +GE ARGetEntry -- schema zBug_TableDrag-SampleData entryId 00
> > SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T1160 WHERE C1 = '0
> > OK
> > SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H1160 WHERE ent
> > OK
> > -GE   OK
> >
> >
> > ** On modify with qual: 'TR.Assigned To' != $NULL$
> >
> > +SE ARSetEntry -- schema zBug_TableDrag-SampleData entryId 00
> > UPDATE T1160 SET C4='aaasdf',C5='AGADMIN',C6=1191521833 W
> > OK
> > COMMIT WORK
> > -SE   OK
> > +GE ARGetEntry -- schema zBug_TableDrag-SampleData entryId 00
> > SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T1160 WHERE C1 = '0
> > OK
> > SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H1160 WHERE ent
> > OK
> > -GE   OK
> >
> > Axton Grams
> >
> > On 10/4/07, Misi Mladoniczky <[EMAIL PROTECTED]> wrote:
> >> Hi,
> >>
> >> As the logs show in my 7.0.1 examples, this is usually true.
> >>
> >> The only time it is not true is when no filter at all uses
> >> 'DB.Field'-syntax or 'Field'-syntax. If this is the case, no fetch is
> >> made, as it is not neccessary.
> >>
> >> You could argue that it the code should not retrieve more columns than
> >> neccessary, but they apparently decided to simplify things. It is better
> >> to get all fields from the database, even if only one is needed, as it
> >> is
> >> likely that more fields are required later.
> >>
> >> The other time, where I think the system refrains from the fetch, is
> >> when
> >> you have an early filter triggering on ('TR.Goto1000' = "Yes"), and then
> >> makes a GOTO 1000 action that skips the rest of the filters.
> >>
> >> The fetch appears to be done when the first filter is run where the
> >> DB-data is needed: http://www.rrr.se/tmp/TestAssignedToMostCurrent.html
> >>
> >> Best Regards - Misi, RRR AB, http://www.rrr.se
> >>
> >> Products from RRR Scandinavia:
> >> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> >> * RRR|Log - Performance i

Re: ARS Implementation team - how many?

[Rick Cook]

Good, Fast, Cheap.  Pick any two.

Rick

On 10/4/07, Seth Wrye <[EMAIL PROTECTED]> wrote:
>
> In such a competitive market, there is almost always someone who will do
> it faster, cheaper and with less people (doesn't mean that the quality of
> the end product will be better).  Rick is correct though.  If the customer
> wants it done in two weeks vs. two months or wants a vanilla install and
> config vs. a customized solution, the numbers and prices can change
> dramatically.
>
> Seth
> 
>
> From: Action Request System discussion list(ARSList) on behalf of Rick
> Cook
> Sent: Thu 10/4/2007 3:11 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS Implementation team - how many?
>
>
> **
> Well, that depends on the timeline involved, as I'm sure you know, as well
> as a number of things like the scope of work.  Without knowing the scope (
> i.e. what is involved in "configuring"), I could only guess at the proper
> time and resource requirements.
>
> Rick
>
> On 10/4/07, Ri Mez <[EMAIL PROTECTED]> wrote:
>
>Hi everyone,
>
>I'm currently working on an implementation of ars7 where I am soley
>resposnsible for setting up and configuring Service Desk,
>Incident ,problem. change and configuration management. It's been a
>tough and grueling job with very little thanks from the support
> teams
>(not to mention minimal input) who are using it.
>
>I'm just curious, what is normal with an implementation in terms of
>headcount? how many people typically work on an implementation of
> the
>whole itsm suite?

___
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Answers Are"

Re: Filter Problem

[Axton]

Same results (updated assigned to, short desc, and status).  I wonder
if the presence of the other filters, though disabled, are causing
this.

** 'Assigned To' !=  $NULL$

+SE ARSetEntry -- schema zBug_TableDrag-SampleData entryId 00
UPDATE T1160 SET C8='3',C7=2,C4='3',C5='AGADMIN',C6=1191527051 WH
OK
UPDATE H1160 SET T2=1191527051,U2='AGADMIN' WHERE entryId = '
OK
COMMIT WORK
-SE   OK
+GE ARGetEntry -- schema zBug_TableDrag-SampleData entryId 00
SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T1160 WHERE C1 = '0
OK
SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H1160 WHERE ent
OK
-GE   OK

** 'TR.Assigned To' !=  $NULL$

+SE ARSetEntry -- schema zBug_TableDrag-SampleData entryId 00
UPDATE T1160 SET C8='4',C7=3,C4='4',C5='AGADMIN',C6=1191527101 WH
OK
UPDATE H1160 SET T3=1191527101,U3='AGADMIN' WHERE entryId = '
OK
COMMIT WORK
-SE   OK
+GE ARGetEntry -- schema zBug_TableDrag-SampleData entryId 00
SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T1160 WHERE C1 = '0
OK
SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H1160 WHERE ent
OK
-GE   OK

** 'DB.Assigned To' !=  $NULL$

+SE ARSetEntry -- schema zBug_TableDrag-SampleData entryId 00
SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T1160 WHERE C1 = '0
OK
SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H1160 WHERE ent
OK
UPDATE T1160 SET C8='5',C7=4,C4='5',C5='AGADMIN',C6=1191527158 WH
OK
UPDATE H1160 SET T4=1191527158,U4='AGADMIN' WHERE entryId = '
OK
COMMIT WORK
-SE   OK
+GE ARGetEntry -- schema zBug_TableDrag-SampleData entryId 00
SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T1160 WHERE C1 = '0
OK
SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H1160 WHERE ent
OK
-GE   OK

Axton Grams

On 10/4/07, Misi Mladoniczky <[EMAIL PROTECTED]> wrote:
> Hi Axton,
>
> The difference you did compared to me, was that you changed the value of
> the field in question. This, I think, made the server skip the fetch.
>
> The DB-value, of course, allways needs to be fetched from the database.
>
> Try again, but change some other field.
>
> I did the same thing, but modified data of another field, and got the
> following result with a filter run-of of ('Assigned To' = $NULL$):
> http://www.rrr.se/tmp/TestAssignedToMostCurrent.html
>
> Here is the version where I actually changed the Assigned To field in the
> client before saving. It is now in the transaction, and the ('Assigned To'
> = $NULL$) has no need to go to the database:
> http://www.rrr.se/tmp/TestAssignedToMostCurrent2.html
>
> It makes sence.
>
> You learn something new every day ;-)
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> * RRR|Translator - Manage and automate your language translations.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > I only see the db call if using DB.  I chopped the log lines so they
> > are readable in most mail readers.
> >
> > ** On modify with qual: 'Assigned To' != $NULL$
> >
> > +SE ARSetEntry -- schema zBug_TableDrag-SampleData entryId 00
> > UPDATE T1160 SET C4='aasdfaaa',C5='AGADMIN',C6=1191521727 WHE
> > OK
> > COMMIT WORK
> > -SE   OK
> > +GE ARGetEntry -- schema zBug_TableDrag-SampleData entryId 00
> > SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T1160 WHERE C1 = '0
> > OK
> > SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H1160 WHERE ent
> > OK
> > -GE   OK
> >
> >
> > ** On modify with qual: 'DB.Assigned To' != $NULL$
> >
> > +SE ARSetEntry -- schema zBug_TableDrag-SampleData entryId 00
> > SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T1160 WHERE C1 = '0
> > OK
> > SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H1160 WHERE ent
> > OK
> > UPDATE T1160 SET C4='aaasdfaaa',C5='AGADMIN',C6=1191521782 WH
> > OK
> > COMMIT WORK
> > -SE   OK
> > +GE ARGetEntry -- schema zBug_TableDrag-SampleData entryId 00
> > SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T1160 WHERE C1 = '0
> > OK
> > SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H1160 WHERE ent
> > OK
> > -GE   OK
> >
> >
> > ** On modify with qual: 'TR.Assigned To' != $NULL$
> >
> > +SE ARSetEntry -- schema zBug_TableDrag-SampleData entryId 00
> > UPDATE T1160 SET C4='aaasdf',C5='AGADMIN',C6=1191521833 W
> > OK
> > COMMIT WORK
> > -SE   OK
> > +GE ARGetEntry -- schema zBug_TableDrag-SampleData entryId 00
> > SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T1160 WHERE C1 = '0
> > OK
> > SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H1160 WHERE ent
> > OK
> > -GE   OK
> >
> > Axton Grams
> >
> > On 10/4/07, Misi Mladoniczky <[EMAIL PROTECTED]> wrote:
> >> Hi,
> >>
> >> As the logs show in my 7.0.1 examples, this is usually true.
> >>
> >> The only time it is not true is w

Re: Competitors to Remedy ARS? 2000 record limit on unlicensed servers

[Misi Mladoniczky]

Hi David,

Could you enlighten us about areas where an unlicensed server would be
allowed?

The Remedy Helpdesk Express (I think it was called) used ARServer 4.5 or
5.0 (I think...), and you were allowed to use it to its limit of 3 users
and 2000 records per form.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

>
>> Note that I do not know yet if 7.1 has changed any of this.
>
> AR System 7.1.00 did not change how licenses or licensing works.  It
> only changed the need for license keys and added self-reporting
> capabilities.
>
> Thanks,
>
> -David J. Easter
> Sr. Product Manager, Service Management Business Unit
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed
> in this E-mail do not necessarily reflect those of BMC Software, Inc.
> My voluntary participation in this forum is not intended to convey a
> role as a spokesperson, liaison or public relations representative for
> BMC Software, Inc.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys
> Sent: Thursday, October 04, 2007 8:29 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Competitors to Remedy ARS? 2000 record limit on unlicensed
> servers
>
> It's a maximum of 2000 at any given time.  Insertion is not permitted
> into a form if that form has 2000 or more records.  Deletion of records
> will permit insertion once the current total number of records is
> reduced to under 2000.
>
> Note that I do not know yet if 7.1 has changed any of this.  Up until
> 7.0.x this was always the case.  The Administrator's related workflow
> always failed on unlicensed servers because of this limit.
>
> 3 fixed licenses, 0 floating.  No ARS app licenses.
>
> Ben
>
>>- --- Original Message --- -
>>From:"Watson, Benjamin A."
>><[EMAIL PROTECTED]>
>>To:  arslist@ARSLIST.ORG
>>Sent: Thu, 4 Oct 2007 08:19:06
>>
>>I could see an unlicensed server using e-mail approach the 2000 record
>>limit on the e-mail form fairly easily.
>>
>>I suppose you could delete old records?  I guess that begs refinement
>>of the max record limit on an unlicensed Remedy install.
>>
>>Is it 2000 records at any given time, or 2000 records for the entire
>>history/life of the form?
>>
>>Ben
>>
>>-Original Message-
>>From: [EMAIL PROTECTED]
>>[mailto:[EMAIL PROTECTED] On
>>Behalf Of L. J. Head
>>Sent: Thursday, October 04, 2007 9:59 AM
>>To: arslist@ARSLIST.ORG
>>Subject: Re: Competitors to Remedy ARS?
>>
>>Unlicensed server can do Email
>>
>>-Original Message-
>>From: Action Request System discussion
>>list(ARSList)
>>[mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec
>>Sent: Thursday, October 04, 2007 8:46 AM
>>To: arslist@ARSLIST.ORG
>>Subject: Re: Competitors to Remedy ARS?
>>
>>I require the email functionality.
>>
>>
>>Sent via BlackBerry from T-Mobile
>>
>>-Original Message-
>>From:"Opela, Gary L Contr OC-ALC/ITMA"
>><[EMAIL PROTECTED]>
>>
>>Date:Thu, 4 Oct 2007 09:36:35
>>To:arslist@ARSLIST.ORG
>>Subject: Re: Competitors to Remedy ARS?
>>
>>
>>Just install an unlicensed version of remedy. I think it allows you up
>>to 1000 records creation, and 3 user licenses. This is good practice
>>too to hone your remedy development skills, so you benefit in your job
>>as well.
>>
>>Now, if you are deploying/selling this application to end users, I'm
>>not sure how that would play in with remedy's licensing model. So, if
>>you are not going to be the only one using it, then this might not
>>work.
>>
>>Thanks,
>>
>>
>>Gary Opela, Jr
>>
>>Sr. Remedy Developer
>>
>>Leader Communications, Inc.
>>
>>405 736 3211
>>
>>
>>-Original Message-
>>From: Action Request System discussion
>>list(ARSList)
>>[mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E CTR USAF
>>AFRL/RYOD
>>Sent: Thursday, October 04, 2007 9:17 AM
>>To: arslist@ARSLIST.ORG
>>Subject: Re: Competitors to Remedy ARS?
>>
>>Sorry for jumping in therethis seems interesting to me as well.
>>:)
>>
>>-Original Message-
>>From: Action Request System discussion
>>list(ARSList)
>>[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell
>>Sent: Thursday, October 04, 2007 10:09 AM
>>To: arslist@ARSLIST.ORG
>>Subject: Re: Competitors to Remedy ARS?
>>
>>How many users?
>>
>>-Original Message-
>>From: Action Request System discussion
>>list(ARSList)
>>[mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec
>>Sent: Thursday, October 04, 2007 9:12 AM
>>To: arslist@ARSLIST.ORG
>>Subject: Re: Competitors to Remedy ARS?
>>
>>Largest form would be less than 2500 row, probably less than 1000
>>
>>
>>Sent via BlackBerry from T-Mo

Re: Filter Problem

[Misi Mladoniczky]

Hi,

The discussion today has pretty much ruled out any significant performance
benefit. I agree.

The ('TR.Assigned To' != $NULL$) is sometimes enough...

The more accurat, and slightly more complex to read ('Assigned To' !=
'DB.Assigned To' AND 'Assigned To' != $NULL$) is preferred.

It was a long long time since I used anything but the last syntax.

Push-Fields breaks the simplified syntax, but Push-Fields has not been
here such a long time, has it? Macros using Modify-All was the biggest
problem before Push-Fields came around ;-)

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Misi,
>
> I respectfully (and adamantly) disagree with your comment: "I think that
> the TR-values can have a legitimate use sometimes. Either for the reason
> of performance, or the reason of simplifying your run-ifs".
>
> Using a TR value does NOT simplify your Run-Ifs, it actually makes them
> more complicated and trickier to understand.  I used to use a sig file of:
> "Perfection is achieved, not when there is nothing more to add,
> but when there is nothing left to take away." - Antoine de Saint-Exupéry
>
> By using the TR value alone, accuracy is lost (too much has been taken
> away).  In your three examples, you acknowledge as much:
>
> Example 1:  "It does not matter much if this filter sometimes run when it
> is not really necessary."
> If we are using TR values to improve performance, shouldn't we
> strive to eliminate unnecessary actions?
>
> Example 2:  "...an extra notification is sent, but does no real damage.
> What if someone is going to order a server based on this email. Or
> call the help desk and rant that they already did this approval.  Its very
> much situational as to what damage is done by an extra notification, but
> again, if performance is the goal, this fails.
>
> Example 3:  "Extra controls may happen, but does not affect things much."
> Not much.  People love it when computers do random things.  (yes,
> this is tongue in cheek, call it pre-friday humor)
>
> Anyway, I just don't see performance as a valid issue for using a TR
> value.
>
> Thad Esser
> Remedy Developer
> "Argue for your limitations, and sure enough, they're yours."-- Richard
> Bach
>
>
>
> "Misi Mladoniczky" <[EMAIL PROTECTED]>
> Sent by: "Action Request System discussion list(ARSList)"
> 
> 10/04/2007 03:31 AM
> Please respond to
> arslist@ARSLIST.ORG
>
>
> To
> arslist@ARSLIST.ORG
> cc
>
> Subject
> Re: Filter Problem
>
>
>
>
>
>
> Hi,
>
> You are correct in the assumption that TR-values can save a little bit on
> performance.
>
> The server looks through the run-if-qualification of all filters.
>
> If anywhere there is a 'Field' or 'DB.Field', the server will need fetch
> these values from the database. And the values of all other fields of the
> form as well!
>
> If you only have 'TR.Field', static values or keywords. This fetch is not
> needed.
>
> Note that my test form has a lot of fields, and only two filters. One is
> disabled and one is enabled in the samples below:
>
> ('TR.Assigned To' != $NULL$)
> http://www.rrr.se/tmp/TestAssignedToTR.html
>
> ('Assigned To' != 'DB.Assigned To' AND 'Assigned To' != $NULL$)
> http://www.rrr.se/tmp/TestAssignedToDB.html
>
> All fields will be fetched as soon as you have one 'Field' or 'DB.Field'
> in your filters, so adding fields will do nothing to performance.
>
> I have noticed this behaviour in previous versions. The verion I am
> testing is version 7.0.1 patch 003.
>
> I think that the TR-values can have a legitimate use sometimes. Either for
> the reason of performance, or the reason of simplifying your run-ifs:
>
> Example 1: ('TR.CustID' != $NULL$)
> Your filter makes sure that the CustName is in sync with your CustID. It
> does not matter much if this filter sometimes run when it is not really
> neccessary.
>
> Example 2: ('TR.Assigned To' != $NULL$ AND 'TR.Assigned To' != $USER$)
> Your filter sends a notification to the assigned person. If the field has
> not really been changed, an extra notification is sent, but does no real
> damage.
>
> Example 3: ('TR.Status' != $NULL$)
> Your filter controls something or other connected with the status. Extra
> controls may happen, but does not affect things much.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> * RRR|Translator - Manage and automate your language translations.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> While the TR is confusing isn't there 

Re: ARS Implementation team - how many?

[Seth Wrye]

In such a competitive market, there is almost always someone who will do it 
faster, cheaper and with less people (doesn't mean that the quality of the end 
product will be better).  Rick is correct though.  If the customer wants it 
done in two weeks vs. two months or wants a vanilla install and config vs. a 
customized solution, the numbers and prices can change dramatically.  
 
Seth 


From: Action Request System discussion list(ARSList) on behalf of Rick Cook
Sent: Thu 10/4/2007 3:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS Implementation team - how many?


** 
Well, that depends on the timeline involved, as I'm sure you know, as well as a 
number of things like the scope of work.  Without knowing the scope (i.e. what 
is involved in "configuring"), I could only guess at the proper time and 
resource requirements. 
 
Rick
 
On 10/4/07, Ri Mez <[EMAIL PROTECTED]> wrote: 

Hi everyone,

I'm currently working on an implementation of ars7 where I am soley
resposnsible for setting up and configuring Service Desk, 
Incident ,problem. change and configuration management. It's been a
tough and grueling job with very little thanks from the support teams
(not to mention minimal input) who are using it.

I'm just curious, what is normal with an implementation in terms of 
headcount? how many people typically work on an implementation of the
whole itsm suite?


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
  ARSlist:"Where the Answers Are"

__20060125___This posting was submitted with HTML in it___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Competitors to Remedy ARS? 2000 record limit on unlicensed servers

[Easter, David]

 
> Note that I do not know yet if 7.1 has changed any of this.

AR System 7.1.00 did not change how licenses or licensing works.  It
only changed the need for license keys and added self-reporting
capabilities.

Thanks,

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys
Sent: Thursday, October 04, 2007 8:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS? 2000 record limit on unlicensed
servers

It's a maximum of 2000 at any given time.  Insertion is not permitted
into a form if that form has 2000 or more records.  Deletion of records
will permit insertion once the current total number of records is
reduced to under 2000.

Note that I do not know yet if 7.1 has changed any of this.  Up until
7.0.x this was always the case.  The Administrator's related workflow
always failed on unlicensed servers because of this limit.

3 fixed licenses, 0 floating.  No ARS app licenses.

Ben

>- --- Original Message --- -
>From: "Watson, Benjamin A."
><[EMAIL PROTECTED]>
>To:   arslist@ARSLIST.ORG
>Sent: Thu, 4 Oct 2007 08:19:06
>
>I could see an unlicensed server using e-mail approach the 2000 record 
>limit on the e-mail form fairly easily.
>
>I suppose you could delete old records?  I guess that begs refinement 
>of the max record limit on an unlicensed Remedy install.
>
>Is it 2000 records at any given time, or 2000 records for the entire 
>history/life of the form?
>
>Ben
>
>-Original Message-
>From: [EMAIL PROTECTED]
>[mailto:[EMAIL PROTECTED] On
>Behalf Of L. J. Head
>Sent: Thursday, October 04, 2007 9:59 AM
>To: arslist@ARSLIST.ORG
>Subject: Re: Competitors to Remedy ARS?
>
>Unlicensed server can do Email
>
>-Original Message-
>From: Action Request System discussion
>list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec
>Sent: Thursday, October 04, 2007 8:46 AM
>To: arslist@ARSLIST.ORG
>Subject: Re: Competitors to Remedy ARS?
>
>I require the email functionality.  
>
>
>Sent via BlackBerry from T-Mobile
>
>-Original Message-
>From: "Opela, Gary L Contr OC-ALC/ITMA"
><[EMAIL PROTECTED]>
>
>Date: Thu, 4 Oct 2007 09:36:35 
>To:arslist@ARSLIST.ORG
>Subject: Re: Competitors to Remedy ARS?
>
>
>Just install an unlicensed version of remedy. I think it allows you up 
>to 1000 records creation, and 3 user licenses. This is good practice 
>too to hone your remedy development skills, so you benefit in your job 
>as well.
>
>Now, if you are deploying/selling this application to end users, I'm 
>not sure how that would play in with remedy's licensing model. So, if 
>you are not going to be the only one using it, then this might not 
>work.
>
>Thanks,
>
>
>Gary Opela, Jr
>
>Sr. Remedy Developer
>
>Leader Communications, Inc.
>
>405 736 3211
>
>
>-Original Message-
>From: Action Request System discussion
>list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E CTR USAF 
>AFRL/RYOD
>Sent: Thursday, October 04, 2007 9:17 AM
>To: arslist@ARSLIST.ORG
>Subject: Re: Competitors to Remedy ARS?
>
>Sorry for jumping in therethis seems interesting to me as well.
>:)
>
>-Original Message-
>From: Action Request System discussion
>list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell
>Sent: Thursday, October 04, 2007 10:09 AM
>To: arslist@ARSLIST.ORG
>Subject: Re: Competitors to Remedy ARS?
>
>How many users? 
>
>-Original Message-
>From: Action Request System discussion
>list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec
>Sent: Thursday, October 04, 2007 9:12 AM
>To: arslist@ARSLIST.ORG
>Subject: Re: Competitors to Remedy ARS?
>
>Largest form would be less than 2500 row, probably less than 1000
>
>
>Sent via BlackBerry from T-Mobile
>
>-Original Message-
>From: "Pickering, Christopher"
> 
><[EMAIL PROTECTED]>
>
>Date: Thu, 4 Oct 2007 08:15:10 
>To:arslist@ARSLIST.ORG
>Subject: Re: Competitors to Remedy ARS?
>
>
>How much data would you expect the system to hold?
>
>Chris Pickering
>
>-Original Message-
>From: Action Request System discussion
>list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec
>Sent: Wednesday, October 03, 2007 5:58 PM
>To: arslist@ARSLIST.ORG
>Subject: Competitors to Remedy ARS?
>
>Are there any less expensive, freeware, open source, etc. competitors 
>to the Remedy ARS product?
>
>I have a small home project that I would like to complete, but can't
>afford ARS for home.   I am looking only for the
>engine, no attached HD
>app, etc.

Re: UnsatisfiedLinkError while trying to start Email engine (UNCLASSIFIED)

[HARTWICK, SCOTT G CTR DISA JSSC]

Classification:  UNCLASSIFIED 
Caveats: NONE

Satya,

Look at the solution I just worked through with Linux Mid-Tier for
accessing the Config page below. Different, but I bet it's a permissions
issue with Java instal and LD_LIBRARY_PATHPath issue.

-Original Message-
Dan,

Thanks for the reply. Sorry I don't have the rest of the message, it was
related to accessing the CCPUtilApp and they were all com.Remedy
Related until the Java message at the bottom.

We did a clean install and used the JDK version 1.5.011 for Linux.

I was able to get past the message but the LD_LIBRARY_PATH wasn't the
only issue. I think you had the right idea, we had to change permissions
on the Java jars and other related files. They were given only "root"
permissions after the install.

The Linux Mid-Tier is incredibly fast (but our Windows Mid-Tiers were
also fast). The prefetch feature looks great.

FINALLY: The best feature of all is a progress indicator when the
results list is being drawn (or other database calls that take time.

Scott.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Reitan
Sent: Wednesday, October 03, 2007 5:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier 7.1 on Linux Apache Tomcat 5.5.23 (UNCLASSIFIED)

Scott,

Sorry I can't verify the env. exactly, but I have seen this error
repeatedly with previous versions, and it looks like you've answered my
question to Jarl about whether Mid-Tier supports the 7.1 "pure-Java"
client API...

Assuming that you did a clean install -- not porting any java
customizations forward -- then the fact that you are getting "native
method" errors related to LD_LIBRARY_PATH, means it is still dependent
upon JNI shared libs for the Java jars to access the C API.

Is this the case, to your knowledge?

If so, the errors you are receiving are related to a dependency that has
existed since v5.x, and pops up as an error from time to time during
certain installs, when the environment doesn't get set up properly.

Verification of this is, unfortunately embedded in the "more similar
messages" section that was deleted below, and delineates the exact
shared library dependency of the "login" object.

Can you send the rest of the message?

Thanks,

Dan

- Original Message -
From: "HARTWICK, SCOTT G CTR DISA JSSC" <[EMAIL PROTECTED]>
Newsgroups: public.remedy.arsystem.general
To: 
Sent: Wednesday, October 03, 2007 1:38 PM
Subject: Mid-Tier 7.1 on Linux Apache Tomcat 5.5.23 (UNCLASSIFIED)


> Classification:  UNCLASSIFIED
> Caveats: NONE
>
> Has anyone successfully setup a Mid-Tier 7.1 on Linux Apache Tomcat
> 5.5.23
>
> When I try to log into the the Mid-Tier to configure it, I get the 
> following message:
>
> HTTP Status 500
>
> Root cause:
> java.lang.UnsatisfiedLinkError: CCPUtilApp
>com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp {Native Method}
>com.remedy.arsys.config.Configuration.login {Unknown Source}
>followed by more similar messages
>.
>javax.servlet.http.HttpServlet.service {HttpServlet.java:710}
>javax.servlet.http.HttpServlet.service {HttpServlet.java:803}
>
> We are checking the following solution: but wonder if anyone else has 
> seen this?
>
> You need to add the path variable to your environment doing the 
> following commands:
>
> LD_LIBRARY_PATH=/WEB-INF/lib; [PRESS ENTER] 
> export LD_LIBRARY_PATH [PRESS ENTER]
>
> Where  is the local path to your Mid-Tier 
> installation.
>
> Scott G. Hartwick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of satya Kode
Sent: Thursday, October 04, 2007 2:35 PM
To: arslist@ARSLIST.ORG
Subject: UnsatisfiedLinkError while trying to start Email engine

**
Hi All,
 When I am trying to start the email engine,the following
UnsatisfiedLinkError err was  occurred,
 pls let me know your thoughts.
We are on:ARS7.1,
AIX Operating System
 
Exception in thread "Email Daemon" java.lang.UnsatisfiedLinkError:
com/bmc/arsys/api/Proxy.ARInitialization()J

at com.bmc.arsys.api.Proxy.(Unknown Source)

at com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source)

at com.bmc.arsys.api.ProxyJRpc.(Unknown Source)

at com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source)

at com.bmc.arsys.api.DefaultProxyManager.getProxy(Unknown
Source)

at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)

at com.bmc.arsys.api.ARServerUser.login(Unknown Source)

at
com.bmc.arsys.emaildaemon.MonitorModule.checkServer(MonitorModule.java:2
38)

at
com.bmc.arsys.emaildaemon.MonitorModule.doWork(MonitorModule.java:88)

at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)

at java.lang.Thread.run(Thread.java:801)

Application has started Version:  7.1.00 Build 200708221849

Using JRE: 1.5.0
 
Thanks
Satya
__20060125___This posting was submitted w

Re: ARS Implementation team - how many?

[Howard Richter]

Lets say your installing ServiceDesk 7, SLM, Requestor and Incident.



With no data migration and limited customizations, I would say you would
need 3 people.



One a pm, who would also translate how the system works to management.

One a Application admin, to work on the setup of the system

And the last person, you will need a coder.



The Pm needs to also be as coder, but one that can do the translations
needed for upper management.



Howard


On 10/4/07, Rick Cook <[EMAIL PROTECTED]> wrote:
>
> ** Well, that depends on the timeline involved, as I'm sure you know, as
> well as a number of things like the scope of work.  Without knowing the
> scope (i.e. what is involved in "configuring"), I could only guess at the
> proper time and resource requirements.
>
> Rick
>
> On 10/4/07, Ri Mez <[EMAIL PROTECTED]> wrote:
> >
> > Hi everyone,
> >
> > I'm currently working on an implementation of ars7 where I am soley
> > resposnsible for setting up and configuring Service Desk,
> > Incident ,problem. change and configuration management. It's been a
> > tough and grueling job with very little thanks from the support teams
> > (not to mention minimal input) who are using it.
> >
> > I'm just curious, what is normal with an implementation in terms of
> > headcount? how many people typically work on an implementation of the
> > whole itsm suite?
> >
> >
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> > the Answers Are"
>
> __20060125___This posting was submitted with HTML in
> it___




-- 
Howard Richter

Remedy ServiceDesk Manager
CedarCrestone Managed Services Center

[EMAIL PROTECTED]

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Filter Problem

[Misi Mladoniczky]

Hi Axton,

The difference you did compared to me, was that you changed the value of
the field in question. This, I think, made the server skip the fetch.

The DB-value, of course, allways needs to be fetched from the database.

Try again, but change some other field.

I did the same thing, but modified data of another field, and got the
following result with a filter run-of of ('Assigned To' = $NULL$):
http://www.rrr.se/tmp/TestAssignedToMostCurrent.html

Here is the version where I actually changed the Assigned To field in the
client before saving. It is now in the transaction, and the ('Assigned To'
= $NULL$) has no need to go to the database:
http://www.rrr.se/tmp/TestAssignedToMostCurrent2.html

It makes sence.

You learn something new every day ;-)

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> I only see the db call if using DB.  I chopped the log lines so they
> are readable in most mail readers.
>
> ** On modify with qual: 'Assigned To' != $NULL$
>
> +SE ARSetEntry -- schema zBug_TableDrag-SampleData entryId 00
> UPDATE T1160 SET C4='aasdfaaa',C5='AGADMIN',C6=1191521727 WHE
> OK
> COMMIT WORK
> -SE   OK
> +GE ARGetEntry -- schema zBug_TableDrag-SampleData entryId 00
> SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T1160 WHERE C1 = '0
> OK
> SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H1160 WHERE ent
> OK
> -GE   OK
>
>
> ** On modify with qual: 'DB.Assigned To' != $NULL$
>
> +SE ARSetEntry -- schema zBug_TableDrag-SampleData entryId 00
> SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T1160 WHERE C1 = '0
> OK
> SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H1160 WHERE ent
> OK
> UPDATE T1160 SET C4='aaasdfaaa',C5='AGADMIN',C6=1191521782 WH
> OK
> COMMIT WORK
> -SE   OK
> +GE ARGetEntry -- schema zBug_TableDrag-SampleData entryId 00
> SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T1160 WHERE C1 = '0
> OK
> SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H1160 WHERE ent
> OK
> -GE   OK
>
>
> ** On modify with qual: 'TR.Assigned To' != $NULL$
>
> +SE ARSetEntry -- schema zBug_TableDrag-SampleData entryId 00
> UPDATE T1160 SET C4='aaasdf',C5='AGADMIN',C6=1191521833 W
> OK
> COMMIT WORK
> -SE   OK
> +GE ARGetEntry -- schema zBug_TableDrag-SampleData entryId 00
> SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T1160 WHERE C1 = '0
> OK
> SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H1160 WHERE ent
> OK
> -GE   OK
>
> Axton Grams
>
> On 10/4/07, Misi Mladoniczky <[EMAIL PROTECTED]> wrote:
>> Hi,
>>
>> As the logs show in my 7.0.1 examples, this is usually true.
>>
>> The only time it is not true is when no filter at all uses
>> 'DB.Field'-syntax or 'Field'-syntax. If this is the case, no fetch is
>> made, as it is not neccessary.
>>
>> You could argue that it the code should not retrieve more columns than
>> neccessary, but they apparently decided to simplify things. It is better
>> to get all fields from the database, even if only one is needed, as it
>> is
>> likely that more fields are required later.
>>
>> The other time, where I think the system refrains from the fetch, is
>> when
>> you have an early filter triggering on ('TR.Goto1000' = "Yes"), and then
>> makes a GOTO 1000 action that skips the rest of the filters.
>>
>> The fetch appears to be done when the first filter is run where the
>> DB-data is needed: http://www.rrr.se/tmp/TestAssignedToMostCurrent.html
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se
>>
>> Products from RRR Scandinavia:
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> * RRR|Translator - Manage and automate your language translations.
>> Find these products, and many free tools and utilities, at
>> http://rrr.se.
>>
>> > As I recall from Lenny's Performance Tuning class this summer that
>> > nothing on the Run If of a Filter causes an additional query of the
>> > database.  The database record is retrieved at the start of the
>> > processing and used for comparison throughout the process.
>> >
>> > This is just for the Run If...the action items inside the filters can
>> > and do perform additional queries of the database.
>> >
>> > Stephen
>> > Remedy Skilled Professional
>> >
>> > -Original Message-
>> > From: Action Request System discussion list(ARSList)
>> > [mailto:[EMAIL PROTECTED] On Behalf Of Axton
>> > Sent: Thursday, October 04, 2007 12:43 PM
>> > To: arslist@ARSLIST.ORG
>> > Subject: Re: Filter Problem
>> >
>> > A flaw, maybe.  The solutions I see to address this would be some type
>> > of reco

Re: detecting radio button selection in table

[Rocky Rockwell]

Thanks to Joe D'Souza and Eric Cleereman for the suggestions.

The solution was so simple it is almost embarrassing to say.

The problem was in a table and having a radio button as editable. When 
selecting a yes/no radio button in the table, workflow would not fire to 
bring up a reminder message that comments were required.


So after many hours of pulling my hair out, the solution was to change 
the radio button values from "Yes/No" to "Yes/No (Comments Required)".


I guess it was just to simple.

Thanks again


*Rocky*

Rocky Rockwell
eMA Team – Remedy Developer
[EMAIL PROTECTED] 
Ph#1: 214-567-8874
Ph#2: 325-884-1263



Joe D'Souza wrote:

** 
Rocky,
 
I wonder if you type the table field column's field ID in physically, 
when creating an active link for Return/Double-click OR Menu/Row/Level 
Choice, the system would get fooled? Worth a try..
 
I've not tried it and do not have a test system as of now to try but I 
would try it just for some fun if I had one.. Let us know if it works 
if you get down to trying it.
*//* 
*/Joe D'Souza/*
*//* 
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] Behalf Of Rocky Rockwell

Sent: Wednesday, October 03, 2007 9:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: detecting radio button selection in table


Yep done that, but the CIO does not want to click in different 
locations. He wants click in one location (the row in the column) and 
select the radio button.


*Rocky*

Rocky Rockwell
eMA Team – Remedy Developer
[EMAIL PROTECTED] 
Ph#1: 214-567-8874
Ph#2: 325-884-1263



Joe D'Souza wrote:
> ** 
> I do not have a system I can try it on or I would have tried it too..
> 
> A workaround is the only thing I can think of. Create Display Only

> fields that would display the information contained in the row on that
> table field on selection of a row.
> 
> On the display only field for that radio button, create the AL that

> fires on selection of that value. You will also need some workflow to
> save what you change on the display only fields to that row on the
> table field..
> *//*
> */Joe D'Souza/*
> *//*
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of Rocky Rockwell
> Sent: Tuesday, October 02, 2007 5:09 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: detecting radio button selection in table
>
>
> The problem is that the active link sees the table, but it does not
> give me an option to select a column from the table. I have tried both
> the "Return/Double-click" and "Menu/Row/Level Choice " options with no
> joy.
>
> Without the option to fire on a column I think I am hosed..
> Unless you have an idea.
>
> *Rocky*
>
> Rocky Rockwell
> eMA Team – Remedy Developer
> [EMAIL PROTECTED] 
> Ph#1: 214-567-8874
> Ph#2: 325-884-1263
>
>
>
> Joe D'Souza wrote:
> > ** 
> > Rocky,
> >
> > Check to see if your active link is indeed set to fire on that
> > specific column of the table field. If you have already checked that,
> > have you tried changing the display type of that field to a Drop List
> > instead of a Radio Button? You can do so directly from the field
> > property. You DO NOT have to delete and recreate the field.
> >
> > Cheers
> > *//*
> > */Joe D'Souza/*
> > *//*
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] Behalf Of Rocky Rockwell
> > Sent: Monday, October 01, 2007 6:08 PM
> > To: arslist@ARSLIST.ORG
> > Subject: detecting radio button selection in table
> >
> >
> > Folks,
> >
> > I have a problem/question dealing with radio buttons in a table. I
> > have a customer (CIO) who wants a popup message to show as soon as a
> > radio button option is selected in a table and has a certain value.
> >
> > Problem: Radio buttons when selected in a table do not activate Active
> > Links.
> >
> > Question: Any ideas as to how to accomplish this?
> >
> > ARS 701p3
> > mid-tier 701p3
> >
> > --
> >
> > *Rocky*
> >
> > Rocky Rockwell
> > eMA Team – Remedy Developer
> > [EMAIL PROTECTED] 
> > Ph#1: 214-567-8874
> > Ph#2: 325-884-1263
__20060125___This posting was submitted with HTML 
in it___ 


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Application crashing

[Anoop Sasidharan]

Hi Listers.
We are having our application crashing every now and then with the following 
errors logged in the arerror.log
 
Thu Oct  4 13:32:05 2007 Client already connected - username:, 
client-type:Remedy User, existing-IP:134.113.51.73, new-IP:134.113.112.26 - 
User has Override optionThu Oct  4 13:43:49 2007  Dispatch : Timeout during 
data retrieval due to busy server -- retry the operation ()  ARERR - 93Thu 
Oct  4 13:44:49 2007  BRIE : Timeout during data retrieval due to busy server 
-- retry the operation ()  ARERR - 93Thu Oct  4 13:44:49 2007  BRIE : A 
user name must be supplied in the control record ()  ARERR - 149Thu Oct  4 
13:45:04 2007  Reconciliation : AR System Application server terminated when a 
signal/exception was received (ARAPPNOTE 4500)Thu Oct  4 13:45:04 2007 6Thu 
Oct  4 13:45:04 2007  Reconciliation : Message not in catalog; Message number = 
4503 (ARAPPERR 4503)
 
 
 
I have tried couple of solution from earliers post like deleting entries from 
the application pending from  and looking for approval notification form for 
old entriesbut nothing seem to have helped..Is there anything that I should 
be looking at?
 
ARS6.3/CMDB Patch/HPD CHG ASSET 6.0 on AIX 5.2.1 
 
 
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Re: ARS Implementation team - how many?

[Rick Cook]

Well, that depends on the timeline involved, as I'm sure you know, as well
as a number of things like the scope of work.  Without knowing the scope (
i.e. what is involved in "configuring"), I could only guess at the proper
time and resource requirements.

Rick

On 10/4/07, Ri Mez <[EMAIL PROTECTED]> wrote:
>
> Hi everyone,
>
> I'm currently working on an implementation of ars7 where I am soley
> resposnsible for setting up and configuring Service Desk,
> Incident ,problem. change and configuration management. It's been a
> tough and grueling job with very little thanks from the support teams
> (not to mention minimal input) who are using it.
>
> I'm just curious, what is normal with an implementation in terms of
> headcount? how many people typically work on an implementation of the
> whole itsm suite?
>
>
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How To Vote for ARSList Awards

[Blankenship, Mark (Mark)]

 
FORWARD THIS EMAIL TO:
[EMAIL PROTECTED]
OR
[EMAIL PROTECTED]
DO NOT REPLY TO THE ARSLIST

Then, delete the names/categories that you do not wish to vote for.
You may only vote for ONE nominee.

MVP Nominees: [choose one]
---
Rick Cook
Joe D'Souza
Frederick W. Grooms
Christopher Strauss


3rd party product [choose or not choose]
---
Aeroprise

 

3rd party Utility-Freeware [choose or not choose]
-
RRR various free utilities
 

Best 3rd Party ARSystem Utility (Commercial) We have a
contest! [ Choose one ]
--
ARUtilities
-OR-
Panacea Workflow Studio
 

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Re: VOTE NOW! Don't skip this!! All relevant info in this post.

[Joran, Peter P, CTR, OSD-CIO]

> MVP Nominees: [choose one] 
> ---
> 
> Frederick W. Grooms
> > 
> 3rd party product [choose or not choose]
> ---
> Aeroprise
> 
>  
> 
> 3rd party Utility-Freeware [choose or not choose]
> -
> RRR various free utilities
>  
> 
> Best 3rd Party ARSystem Utility (Commercial) We have a
> contest! [ Choose one ]
> --
> ARUtilities
> 
>  
> 
> 
>  
> 
> Tonight's top picks. What will you watch tonight? Preview the hottest
> shows on Yahoo! TV.
> http://tv.yahoo.com/ 
> 
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> 
> 

-- 
View this message in context:
http://www.nabble.com/VOTE-NOW%21-Don%27t-skip-this%21%21-All-relevant-info-in-this-post.-tf4570325.html#a13045213
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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smime.p7s
Description: S/MIME cryptographic signature

Re: How to tell what ITSM 7 patch has been applied?

[Ray T.]

Got it. Thanks guys for the answer and the caveat.

On 10/4/07, Rick Cook <[EMAIL PROTECTED]> wrote:
>
> ** SHARE:Application_Properties.
>
> CAVEAT:  All patches from all applications don't update this form equally,
> which means that it is NOT 100% dependable as a reference point for that
> purpose.  However, it is still what each patch checks against when
> determining what's currently loaded on the system.
>
> Rick
>
> On 10/4/07, Ray T. <[EMAIL PROTECTED]> wrote:
> >
> > ** I thought there's a form somewhere that kept track of this, but don't
> > know where. Anybody?
> >
>
> __20060125___This posting was submitted with HTML in
> it___
>

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Re: Diary Field in mid-tier not displaying data

[Carey Matthew Black]

Chris,

Well... kind of...

It appears that the blob values (like Diary fields) are fetched
asynchronously when compared to the rest of the data for the entry. So
the icon on the field may not get the right icon. But I have seen an
"empty" diary icon actually show data. :) I have not seen it not show
the data.

Maybe the user needs to be more "patient" before trying to open the
diary field? (To try to allow the asynchronous process to finish.)

However, it might also be that there is some special character that is
causing the issue in those 50k characters too. :) Maybe there is some
special case where you have some kind of "invalid html" value in the
diary that is the problem on the browser? (AKA: Maybe the browser has
the data, but fails to actually display it for some browser reason?)

I know that does not fix the problem, but maybe it helps knowing about
part of the issues.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On 10/4/07, Chris Locke <[EMAIL PROTECTED]> wrote:
> **
> Good afternoon, Listers -
>
> We are running Remedy Mid-Tier 6.3 on Sun Solaris 10, Servlet Exec 5.0.
> We're using Oracle 10g with Unicode dataset.
>
> We have a customized help desk app with a diary field for notes.  A user
> complained that his notes weren't being displayed for one of his help desk
> tickets.
>
> Sure enough, the diary icon looked like an empty book, indicating that there
> were no notes.  Clicking on the icon showed an empty table of diary entries.
>  When I logged into the user tool, the diary entries were displayed.
>
> There were about 50,000 characters in the diary field, which we verified
> wasn't the problem (we created a ticket with 80,000 characters in the diary
> field and they were displayed).
>
> Has anyone come across this issue before?
>
> Thanks,
> Chris Locke

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Stopping work flow on a DSO server

[Frank Caruso]

Have an ARS server which is using DSO to push data to another ARS server
which is being used as both a reporting server and a fail over solution.
What I don't want to happen is have filters fire on the replicate server as
new and updated records are being processed.

I suppose the simple solution would be to create a filter that is on every
form that just does a Goto Execution order of 1000. Although I would have to
remember to do this if we did fail over.

Thoughts?

Thank you.

Frank

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Re: Filter Problem

[Thad K Esser]

Axton, 

In your 3rd example, 
** On modify with qual: 'TR.Assigned To' != $NULL$ 

What shows up in the log when you use 'Assigned To' in a push fields from 
somewhere else to this record, pushing the value that is already in the 
'Assigned To' field?  If the goal of using a TR value is "to detect a 
change in value", you'll find that the above is true when there is no 
change. 

(And are there any situations where you'd use TR and the goal is something 
other than "to detect a change in field value") 

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



"Axton" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

10/04/2007 11:26 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Filter Problem






I only see the db call if using DB.  I chopped the log lines so they
are readable in most mail readers.

** On modify with qual: 'Assigned To' != $NULL$

+SE ARSetEntry -- schema zBug_TableDrag-SampleData entryId 00
UPDATE T1160 SET C4='aasdfaaa',C5='AGADMIN',C6=1191521727 WHE
OK
COMMIT WORK
-SE   OK
+GE ARGetEntry -- schema zBug_TableDrag-SampleData entryId 00
SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T1160 WHERE C1 = '0
OK
SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H1160 WHERE ent
OK
-GE   OK


** On modify with qual: 'DB.Assigned To' != $NULL$

+SE ARSetEntry -- schema zBug_TableDrag-SampleData entryId 00
SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T1160 WHERE C1 = '0
OK
SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H1160 WHERE ent
OK
UPDATE T1160 SET C4='aaasdfaaa',C5='AGADMIN',C6=1191521782 WH
OK
COMMIT WORK
-SE   OK
+GE ARGetEntry -- schema zBug_TableDrag-SampleData entryId 00
SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T1160 WHERE C1 = '0
OK
SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H1160 WHERE ent
OK
-GE   OK


** On modify with qual: 'TR.Assigned To' != $NULL$

+SE ARSetEntry -- schema zBug_TableDrag-SampleData entryId 00
UPDATE T1160 SET C4='aaasdf',C5='AGADMIN',C6=1191521833 W
OK
COMMIT WORK
-SE   OK
+GE ARGetEntry -- schema zBug_TableDrag-SampleData entryId 00
SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T1160 WHERE C1 = '0
OK
SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H1160 WHERE ent
OK
-GE   OK

Axton Grams

On 10/4/07, Misi Mladoniczky <[EMAIL PROTECTED]> wrote:
> Hi,
>
> As the logs show in my 7.0.1 examples, this is usually true.
>
> The only time it is not true is when no filter at all uses
> 'DB.Field'-syntax or 'Field'-syntax. If this is the case, no fetch is
> made, as it is not neccessary.
>
> You could argue that it the code should not retrieve more columns than
> neccessary, but they apparently decided to simplify things. It is better
> to get all fields from the database, even if only one is needed, as it 
is
> likely that more fields are required later.
>
> The other time, where I think the system refrains from the fetch, is 
when
> you have an early filter triggering on ('TR.Goto1000' = "Yes"), and then
> makes a GOTO 1000 action that skips the rest of the filters.
>
> The fetch appears to be done when the first filter is run where the
> DB-data is needed: http://www.rrr.se/tmp/TestAssignedToMostCurrent.html
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy 
logs.
> * RRR|Translator - Manage and automate your language translations.
> Find these products, and many free tools and utilities, at http://rrr.se
.
>
> > As I recall from Lenny's Performance Tuning class this summer that
> > nothing on the Run If of a Filter causes an additional query of the
> > database.  The database record is retrieved at the start of the
> > processing and used for comparison throughout the process.
> >
> > This is just for the Run If...the action items inside the filters can
> > and do perform additional queries of the database.
> >
> > Stephen
> > Remedy Skilled Professional
> >
> >> >
> >> > --- Thad K Esser <[EMAIL PROTECTED]> wrote:
> >> >
> >> >> Also, it could have a value if the record update is
> >> >> the result of a push
> >> >> fields from somewhere else.  One way to get a handle
> >> >> on this is to run a
> >> >> short SQL log and find the update statements.  If a
> >> >> field is included in
> >> >> the SET clause, the "TR" concept applies, whatever
> >> >> the actual value.
> >> >>
> >> >> My two rules for TR and DB values:
> >> >> 1.  Don't use TR values (DB values are
> >> >> useful & good).
> >> >> 2.  If you need to use a TR value, see rule
> >> >> #1.
> >> >>
> >> >> Thad Esser
> >> >> Remedy Developer
> >> >> "Argue for your limitations, and sure enough,
> >> >> they're yours."-- Richard Bach

***IMPORTANT NOTICE: This commun

ARS Implementation team - how many?

[Ri Mez]

Hi everyone,

I'm currently working on an implementation of ars7 where I am soley
resposnsible for setting up and configuring Service Desk,
Incident ,problem. change and configuration management. It's been a
tough and grueling job with very little thanks from the support teams
(not to mention minimal input) who are using it.

I'm just curious, what is normal with an implementation in terms of
headcount? how many people typically work on an implementation of the
whole itsm suite?

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UnsatisfiedLinkError while trying to start Email engine

[satya Kode]

Hi All,
 When I am trying to start the email engine,the following
UnsatisfiedLinkError err was  occurred,
 pls let me know your thoughts.
We are on:ARS7.1,
AIX Operating System

Exception in thread "Email Daemon" java.lang.UnsatisfiedLinkError:
com/bmc/arsys/api/Proxy.ARInitialization()J

at com.bmc.arsys.api.Proxy.(Unknown Source)

at com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source)

at com.bmc.arsys.api.ProxyJRpc.(Unknown Source)

at com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source)

at com.bmc.arsys.api.DefaultProxyManager.getProxy(Unknown Source)

at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)

at com.bmc.arsys.api.ARServerUser.login(Unknown Source)

at com.bmc.arsys.emaildaemon.MonitorModule.checkServer(
MonitorModule.java:238)

at com.bmc.arsys.emaildaemon.MonitorModule.doWork(MonitorModule.java
:88)

at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)

at java.lang.Thread.run(Thread.java:801)

Application has started Version:  7.1.00 Build 200708221849
Using JRE: 1.5.0

Thanks
Satya

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Re: Filter Problem

[Thad K Esser]

Misi,

I respectfully (and adamantly) disagree with your comment: "I think that 
the TR-values can have a legitimate use sometimes. Either for the reason 
of performance, or the reason of simplifying your run-ifs".

Using a TR value does NOT simplify your Run-Ifs, it actually makes them 
more complicated and trickier to understand.  I used to use a sig file of:
"Perfection is achieved, not when there is nothing more to add, 
but when there is nothing left to take away." - Antoine de Saint-Exupéry

By using the TR value alone, accuracy is lost (too much has been taken 
away).  In your three examples, you acknowledge as much:

Example 1:  "It does not matter much if this filter sometimes run when it 
is not really necessary."
If we are using TR values to improve performance, shouldn't we 
strive to eliminate unnecessary actions?

Example 2:  "...an extra notification is sent, but does no real damage.
What if someone is going to order a server based on this email. Or 
call the help desk and rant that they already did this approval.  Its very 
much situational as to what damage is done by an extra notification, but 
again, if performance is the goal, this fails.

Example 3:  "Extra controls may happen, but does not affect things much."
Not much.  People love it when computers do random things.  (yes, 
this is tongue in cheek, call it pre-friday humor)

Anyway, I just don't see performance as a valid issue for using a TR 
value.

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



"Misi Mladoniczky" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

10/04/2007 03:31 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Filter Problem






Hi,

You are correct in the assumption that TR-values can save a little bit on
performance.

The server looks through the run-if-qualification of all filters.

If anywhere there is a 'Field' or 'DB.Field', the server will need fetch
these values from the database. And the values of all other fields of the
form as well!

If you only have 'TR.Field', static values or keywords. This fetch is not
needed.

Note that my test form has a lot of fields, and only two filters. One is
disabled and one is enabled in the samples below:

('TR.Assigned To' != $NULL$)
http://www.rrr.se/tmp/TestAssignedToTR.html

('Assigned To' != 'DB.Assigned To' AND 'Assigned To' != $NULL$)
http://www.rrr.se/tmp/TestAssignedToDB.html

All fields will be fetched as soon as you have one 'Field' or 'DB.Field'
in your filters, so adding fields will do nothing to performance.

I have noticed this behaviour in previous versions. The verion I am
testing is version 7.0.1 patch 003.

I think that the TR-values can have a legitimate use sometimes. Either for
the reason of performance, or the reason of simplifying your run-ifs:

Example 1: ('TR.CustID' != $NULL$)
Your filter makes sure that the CustName is in sync with your CustID. It
does not matter much if this filter sometimes run when it is not really
neccessary.

Example 2: ('TR.Assigned To' != $NULL$ AND 'TR.Assigned To' != $USER$)
Your filter sends a notification to the assigned person. If the field has
not really been changed, an extra notification is sent, but does no real
damage.

Example 3: ('TR.Status' != $NULL$)
Your filter controls something or other connected with the status. Extra
controls may happen, but does not affect things much.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> While the TR is confusing isn't there a performance benefit? If I 
remember
> correctly a TR check will not run a query against the database (I 
haven't
> actually logged it to verify).
>
> Say you run a daily import of 500k employees (the requirement is to do 
it
> during the business hours for whatever reason) and are looking to see if
> their employment status has changed, if so create a request to take
> action.
>
> The import will perform an initial query the DB to find the existing
> record
> to update but then you have a filter that runs if 'EMP_Status' !=
> 'DB.EMP_Status' (a required field). Wouldn't that cause an additional
> query
> on the database to retrieve the record you just retrieved? Using
> 'EMP_Status' != 'TR.EMP_Status' would check the server's memory if the
> value
> has changed and eliminate a redundant trip to the DB. In this case using 
a
> TR would eliminate 500k less queries to the database. During business
> hours
> that may be a huge savings (so I added the business hours part to help 
my
> example).
>
> Is my scenario correct?
>
> Jason
>
> -Original Message-
> From: Action

Re: Filter Problem

[Axton]

I only see the db call if using DB.  I chopped the log lines so they
are readable in most mail readers.

** On modify with qual: 'Assigned To' != $NULL$

+SE ARSetEntry -- schema zBug_TableDrag-SampleData entryId 00
UPDATE T1160 SET C4='aasdfaaa',C5='AGADMIN',C6=1191521727 WHE
OK
COMMIT WORK
-SE   OK
+GE ARGetEntry -- schema zBug_TableDrag-SampleData entryId 00
SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T1160 WHERE C1 = '0
OK
SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H1160 WHERE ent
OK
-GE   OK


** On modify with qual: 'DB.Assigned To' != $NULL$

+SE ARSetEntry -- schema zBug_TableDrag-SampleData entryId 00
SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T1160 WHERE C1 = '0
OK
SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H1160 WHERE ent
OK
UPDATE T1160 SET C4='aaasdfaaa',C5='AGADMIN',C6=1191521782 WH
OK
COMMIT WORK
-SE   OK
+GE ARGetEntry -- schema zBug_TableDrag-SampleData entryId 00
SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T1160 WHERE C1 = '0
OK
SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H1160 WHERE ent
OK
-GE   OK


** On modify with qual: 'TR.Assigned To' != $NULL$

+SE ARSetEntry -- schema zBug_TableDrag-SampleData entryId 00
UPDATE T1160 SET C4='aaasdf',C5='AGADMIN',C6=1191521833 W
OK
COMMIT WORK
-SE   OK
+GE ARGetEntry -- schema zBug_TableDrag-SampleData entryId 00
SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T1160 WHERE C1 = '0
OK
SELECT entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4 FROM H1160 WHERE ent
OK
-GE   OK

Axton Grams

On 10/4/07, Misi Mladoniczky <[EMAIL PROTECTED]> wrote:
> Hi,
>
> As the logs show in my 7.0.1 examples, this is usually true.
>
> The only time it is not true is when no filter at all uses
> 'DB.Field'-syntax or 'Field'-syntax. If this is the case, no fetch is
> made, as it is not neccessary.
>
> You could argue that it the code should not retrieve more columns than
> neccessary, but they apparently decided to simplify things. It is better
> to get all fields from the database, even if only one is needed, as it is
> likely that more fields are required later.
>
> The other time, where I think the system refrains from the fetch, is when
> you have an early filter triggering on ('TR.Goto1000' = "Yes"), and then
> makes a GOTO 1000 action that skips the rest of the filters.
>
> The fetch appears to be done when the first filter is run where the
> DB-data is needed: http://www.rrr.se/tmp/TestAssignedToMostCurrent.html
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> * RRR|Translator - Manage and automate your language translations.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > As I recall from Lenny's Performance Tuning class this summer that
> > nothing on the Run If of a Filter causes an additional query of the
> > database.  The database record is retrieved at the start of the
> > processing and used for comparison throughout the process.
> >
> > This is just for the Run If...the action items inside the filters can
> > and do perform additional queries of the database.
> >
> > Stephen
> > Remedy Skilled Professional
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> > Sent: Thursday, October 04, 2007 12:43 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Filter Problem
> >
> > A flaw, maybe.  The solutions I see to address this would be some type
> > of record locking to prevent updates based on stale data.  I guess
> > there could be a couple of approaches to this:
> > - return an error if you attempt to update and the data you are using
> > for the update is stale
> > - disallow the retrieval of records for update if someone else has a
> > lock
> > - return a note that the record was updated by another user
> >
> > One has to weigh the consequences of implementing something to address
> > this behavior against the consequences of not implementing something
> > to address it.  The third, obviously, is what is currently
> > implemented.
> >
> > I have to correct myself on one item.  It appears Misi was right that
> > the entire record is fetched during each ARSetEntry call.  Ah well,
> > something changed when I wasn't looking.
> >
> > Axton Grams
> >
> > On 10/4/07, Joe D'Souza <[EMAIL PROTECTED]> wrote:
> >> **
> >>
> >> That's what I thought that it should perform a fetch for DB values
> > too. The
> >> DB value could be changed by another user after the initial fetch of
> > the
> >> record, hence what displays on the client tool after the initial fetch
> > of
> >> the record, may not represent the true DB value.
> >>
> >> I wonder though what would happen if lets say the value of a field is
> > "XYZ".
> >> User 1 opens the r

Re: ARSList Awards: Some yes, some no.MVP not enough yet!

[Dave.ARSList]

Can we all vote again (those of us who DO care about the nominees who help
people out and share knowledge)?? Just kidding! lol

Just a side note: - Although I'm a "new-joiner" I've learned a lot already
in few days!! And I would like to add I am very pleased with friday
humo(u)r. If we decide to have votes for great sense of humo(u)r, I'm
definitely voting Susan Palmer :D


DARN IT!! PEOPLE PLEASE VOTE!!

Thank you,

Dave.


Daniel Bloom wrote:
> 
> Okay folks. Last chance:
> 
>  
> 
> we need another 35 votes for MVP
> 
>  
> 
> we need more votes for the software categories.
> 
>  
> 
> Just look up the past posts for the list of nominees
> 
> and send your votes to either [EMAIL PROTECTED] or
> [EMAIL PROTECTED]
> 
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
> 
> 

-- 
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Re: Plugin and initialize() method

[Jarl Grøneng]

Hi,

Found this documentation, and this put a new ligth on my initial question.

---
All plugins can implement a public void static init(ARPluginContext
context) method to do all intialization for this class. This will be
invoked once for each class that implements one of the ARPluggable
interfaces on plugin server startup. This same thing can be
accomplished using a static block of code in the class. The only
advantage in implementing this method is that it gets access to the
ARPluginContext object that can be used for the following purposes.

1. Logging any initialization messages
2. Fetching configuration file entries for this plugin from
pluginsvr_config.xml file.
3. Get AR System configuration entries from the ar.cfg file.

For all instance initialization, the public initialize(ARPluginContext
context) should be used. The initialize method is invoked once for
each thread instance in plugin server.
---

Still i like the C plugin better then, where you have an Termination function.

--
Jarl


On 10/4/07, Hugo Visser <[EMAIL PROTECTED]> wrote:
> ** Right, the way I read the javadoc I understand that the initialize will
> be called once the plugin is loaded. From the javadoc I can not tell for
> sure if that moment is the plugin server is started. It's not clear what is
> meant with "at startup load time"...It could be the plugin server start up,
> but it could also mean "when the plugin is first started".
>
> But in the end it really doesn't matter how and when it is initialized.
> That's just an implementation detail. Just as you initialize at the correct
> moment :) The only catch is that the initialize seems to be called once for
> every thread that the plugin server starts (so I've been told). That isn't
> really documented either...
>
> Hugo
>
>
> On 10/4/07, Jarl Grøneng <[EMAIL PROTECTED]> wrote:
> >
> > I have no proble understand how the plugin-server handle these
> > funstion. But it seems that there is a difference in how a C and Java
> > plugin behave.
> >
> > TAnd the plugin documentation states this:
> > initialize(ARPluginContext context)
> > "An initialization routine called once at startup load time for each
> > plugin that is loaded.
> >
> > And this does not happend when the plugin loads, it happend when it
> > gets accessed first time. And for each thread the plugin-server runs.
> >
> > The documentation should be like this:
> > "An initialization routine called once at startup load time for each
> > thread instance".
> >
> >
> > If you add this to the plugin:
> > public static void init(ARPluginContext context){
> > //
> > };
> >
> > It does this function when its loads. Sems like I have to move my
> > initialization code here.
> >
> > --
> > Jarl
> >
> > On 10/4/07, Carey Matthew Black <[EMAIL PROTECTED] > wrote:
> > > Jarl,
> > >
> > > I think there might be a bit of confusion due to the terms used...
> > >
> > > I think it is more like this...
> > >
> > >
> > > Ref: Integrating-710.pdf  pg 102
> > > Figure 7-2: C plug-in call sequence
> > >
> > > ARPluginIdentify ()
> > > ARPluginSetProperties ()
> > > ARPluginInitialization ()
> > > ARPluginCreateInstance() -- one or more times
> > >
> > > AREA, ARDBC, or AR Filter calls --
> > > I think this is per Filter Action
> > >
> > > ARPluginDeleteInstance ()
> > > ARPluginTermination ()
> > >
> > >
> > > I think... the plugin server calls the first 4 methods as soon as _it_
> > > starts up. Then when the ARS Server talks to the Plugin Server the
> > > only things that are done are the "AREA, ARDBC, or AR Filter calls"
> > > portion(s) of the code.
> > >
> > > I think this makes some sense too. But I do not think it prevents the
> > > "AREA, ARDBC, or AR Filter calls" from doing things like spawning new
> > > threads (ARPluginCreateInstance() ) or other calls to the previous
> > > methods. ( With a possible exception of the ARPluginIdentify ()
> > > method. I doubt the Plugin Server would deal with a loaded plugin
> > > trying to change its identity very well. But I could be wrong about.)
> > >
> > >
> > > Then... when the Plugin server is being shut down I think the
> > > ARPluginDeleteInstance () and ARPluginTermination () methods are
> > > called.
> > >
> > >
> > > So in summary "when the plugin loads" is when the Plugin Server reads
> > > and loads the plugin into memory on startup. (And not when a Plugin
> > > Call from the ARS server is executed.) The plugins are "standing
> > > daemons" that wait and listen for inquiries.
> > >
> > > But that is just my read of things. (Reality might be very different
> > > than what the docs indicate.)
> > >
> > > --
> > > Carey Matthew Black
> > > Remedy Skilled Professional (RSP)
> > > ARS = Action Request System(Remedy)
> > >
> > > Love, then teach
> > > Solution = People + Process + Tools
> > > Fast, Accurate, Cheap Pick two.
> > >
> > >
> > > On 10/4/07, Jarl Grøneng <[EMAIL PROTECTED]> wrote:
> > > > Hugo,
> > > >
> > > > The documentation of the java plug

Re: VOTE NOW! Don't skip this!! All relevant info in this post.

[Dave.ARSList]

Rabi,

I second that. Yes, people *should* take time out to search the nominees but
I think Dan should've ALWAYS included all the relevant information over and
over again in every single email (I know it sucks but I STILL believe that's
the way all the communications should be). I am a new joiner and very
recently joined the list, I saw this communication, I wanted to vote but I
felt a bit lazy to find information. However, I finally dug through the old
emails; found out the nominees and voted :) (yaa!!) but for future
reference, all the information in every communication would be highly
appreciated and very helpful instead of just blaming listers alone - no
offense meant, just my own 2 cents.

Thank you,

Dave.


Rabi Tripathi wrote:
> 
> It took a while for me to vote, because of misspelled
> email address and then because I had trouble
> retrieving Dan's emails with instructions, nominees. 
> 
> I suspect some of the laziness in voting may be
> because the info is not staring at people's face, so
> to remove that one last excuse, I have summarized
> below all you need to know to vote.
> 
> 
> send votes NOT to the list, but to:
> [EMAIL PROTECTED]
> 
> MVP Nominees: [choose one] 
> ---
> Rick Cook
> Joe D’Souza
> Frederick W. Grooms
> Christopher Strauss
> 
> 
> 3rd party product [choose or not choose]
> ---
> Aeroprise
> 
>  
> 
> 3rd party Utility-Freeware [choose or not choose]
> -
> RRR various free utilities
>  
> 
> Best 3rd Party ARSystem Utility (Commercial) We have a
> contest! [ Choose one ]
> --
> ARUtilities
> -OR-
> Panacea Workflow Studio
>  
> 
> 
>  
> 
> Tonight's top picks. What will you watch tonight? Preview the hottest
> shows on Yahoo! TV.
> http://tv.yahoo.com/ 
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
> 
> 

-- 
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http://www.nabble.com/VOTE-NOW%21-Don%27t-skip-this%21%21-All-relevant-info-in-this-post.-tf4570325.html#a13045213
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Re: Filter Problem

[Misi Mladoniczky]

Hi,

As the logs show in my 7.0.1 examples, this is usually true.

The only time it is not true is when no filter at all uses
'DB.Field'-syntax or 'Field'-syntax. If this is the case, no fetch is
made, as it is not neccessary.

You could argue that it the code should not retrieve more columns than
neccessary, but they apparently decided to simplify things. It is better
to get all fields from the database, even if only one is needed, as it is
likely that more fields are required later.

The other time, where I think the system refrains from the fetch, is when
you have an early filter triggering on ('TR.Goto1000' = "Yes"), and then
makes a GOTO 1000 action that skips the rest of the filters.

The fetch appears to be done when the first filter is run where the
DB-data is needed: http://www.rrr.se/tmp/TestAssignedToMostCurrent.html

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> As I recall from Lenny's Performance Tuning class this summer that
> nothing on the Run If of a Filter causes an additional query of the
> database.  The database record is retrieved at the start of the
> processing and used for comparison throughout the process.
>
> This is just for the Run If...the action items inside the filters can
> and do perform additional queries of the database.
>
> Stephen
> Remedy Skilled Professional
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> Sent: Thursday, October 04, 2007 12:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Filter Problem
>
> A flaw, maybe.  The solutions I see to address this would be some type
> of record locking to prevent updates based on stale data.  I guess
> there could be a couple of approaches to this:
> - return an error if you attempt to update and the data you are using
> for the update is stale
> - disallow the retrieval of records for update if someone else has a
> lock
> - return a note that the record was updated by another user
>
> One has to weigh the consequences of implementing something to address
> this behavior against the consequences of not implementing something
> to address it.  The third, obviously, is what is currently
> implemented.
>
> I have to correct myself on one item.  It appears Misi was right that
> the entire record is fetched during each ARSetEntry call.  Ah well,
> something changed when I wasn't looking.
>
> Axton Grams
>
> On 10/4/07, Joe D'Souza <[EMAIL PROTECTED]> wrote:
>> **
>>
>> That's what I thought that it should perform a fetch for DB values
> too. The
>> DB value could be changed by another user after the initial fetch of
> the
>> record, hence what displays on the client tool after the initial fetch
> of
>> the record, may not represent the true DB value.
>>
>> I wonder though what would happen if lets say the value of a field is
> "XYZ".
>> User 1 opens the record..
>>
>> At about the same time User 2 opens the same record, and changes the
> value
>> of "XYZ" to "abc" and performs the save.
>>
>> User 1 then changes what he sees on his screen "XYZ" to "abc".
> Considering
>> that the DB value now is already "abc" due to the change done earlier
> by
>> User 2, would the TR value now be NULL? Or would it be "abc"?
>>
>> From your conclusion based on the SQL logs that TR doesn't perform a
> fetch,
>> the system would not know that the value has changed. Isn't that a
> flaw in
>> the design?
>>
>>
>> Joe D'Souza
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] Behalf Of Misi Mladoniczky
>> Sent: Thursday, October 04, 2007 6:31 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Filter Problem
>>
>>
>> Hi,
>>
>> You are correct in the assumption that TR-values can save a little bit
> on
>> performance.
>>
>> The server looks through the run-if-qualification of all filters.
>>
>> If anywhere there is a 'Field' or 'DB.Field', the server will need
> fetch
>> these values from the database. And the values of all other fields of
> the
>> form as well!
>>
>> If you only have 'TR.Field', static values or keywords. This fetch is
> not
>> needed.
>>
>> Note that my test form has a lot of fields, and only two filters. One
> is
>> disabled and one is enabled in the samples below:
>>
>> ('TR.Assigned To' != $NULL$)
>> http://www.rrr.se/tmp/TestAssignedToTR.html
>>
>> ('Assigned To' != 'DB.Assigned To' AND 'Assigned To' != $NULL$)
>> http://www.rrr.se/tmp/TestAssignedToDB.html
>>
>> All fields will be fetched as soon as you have one 'Field' or
> 'DB.Field' in
>> your filters, so adding fields will do nothing to performance.
>>
>> I have noticed this behaviour in previous versio

Re: ARSList Awards: Some yes, some no.MVP not enough yet!

[Timothy Powell]

Same with me. :-)
 
You know, we pay thousands of dollars in support to BMC for the privilege of
getting sub-par and drawn out support from the new and inexperienced front
line folks there. We also complain about it quite a bit on this list.

 

Then you look here. We get stellar support from our peers on this list, and
all for the mere cost of an email. There isn't too much time that goes by
where I don't see somebody that says: "I've been trying to get this answer
from support for x days now, and I got it answered here in hours. Thanks!"

 

Dan is asking for another small "email payment" in order to say thank you to
these folks that give up their time and share their vast experience with us
for free, and he can't get approx. 5% of the registered listers to vote? I
just don't get it.


  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Thursday, October 04, 2007 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSList Awards: Some yes, some no.MVP not enough yet!


** 
I would have been one of the first to vote...if it weren't for his typo of
his own email address...but I would bet I was in the first 10 or so...:)

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell
Sent: Thursday, October 04, 2007 10:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSList Awards: Some yes, some no.MVP not enough yet!


** 

Oh for the love of PETE people! We only needed 150 voters out of over 3000
people! And we're still 35 shy?!?!?!?! 
Get off of your lazy cans and vote for somebody!!! If you've EVER gotten one
single glimmer of wisdom/ideas/fixes from this list, you OWE it to these
folks to vote.


  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Thursday, October 04, 2007 11:56 AM
To: arslist@ARSLIST.ORG
Subject: ARSList Awards: Some yes, some no.MVP not enough yet!


** 

Okay folks. Last chance:

 

we need another 35 votes for MVP

 

we need more votes for the software categories.

 

Just look up the past posts for the list of nominees

and send your votes to either [EMAIL PROTECTED] or
[EMAIL PROTECTED]

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with HTML
in it___ __20060125___This posting was submitted with
HTML in it___ 

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VOTE NOW! Don't skip this!! All relevant info in this post.

[Rabi Tripathi]

It took a while for me to vote, because of misspelled
email address and then because I had trouble
retrieving Dan's emails with instructions, nominees. 

I suspect some of the laziness in voting may be
because the info is not staring at people's face, so
to remove that one last excuse, I have summarized
below all you need to know to vote.


send votes NOT to the list, but to:
[EMAIL PROTECTED]

MVP Nominees: [choose one] 
---
Rick Cook
Joe D’Souza
Frederick W. Grooms
Christopher Strauss


3rd party product [choose or not choose]
---
Aeroprise

 

3rd party Utility-Freeware [choose or not choose]
-
RRR various free utilities
 

Best 3rd Party ARSystem Utility (Commercial) We have a
contest! [ Choose one ]
--
ARUtilities
-OR-
Panacea Workflow Studio
 


  

Tonight's top picks. What will you watch tonight? Preview the hottest shows on 
Yahoo! TV.
http://tv.yahoo.com/ 

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Re: How to tell what ITSM 7 patch has been applied?

[Rick Cook]

SHARE:Application_Properties.

CAVEAT:  All patches from all applications don't update this form equally,
which means that it is NOT 100% dependable as a reference point for that
purpose.  However, it is still what each patch checks against when
determining what's currently loaded on the system.

Rick

On 10/4/07, Ray T. <[EMAIL PROTECTED]> wrote:
>
> ** I thought there's a form somewhere that kept track of this, but don't
> know where. Anybody?
>

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Diary Field in mid-tier not displaying data

[Chris Locke]

Good afternoon, Listers -

We are running Remedy Mid-Tier 6.3 on Sun Solaris 10, Servlet Exec 5.0.
We're using Oracle 10g with Unicode dataset.

We have a customized help desk app with a diary field for notes.  A user
complained that his notes weren't being displayed for one of his help desk
tickets.

Sure enough, the diary icon looked like an empty book, indicating that there
were no notes.  Clicking on the icon showed an empty table of diary
entries.  When I logged into the user tool, the diary entries were
displayed.

There were about 50,000 characters in the diary field, which we verified
wasn't the problem (we created a ticket with 80,000 characters in the diary
field and they were displayed).

Has anyone come across this issue before?

Thanks,
Chris Locke

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Re: ARSList Awards: Some yes, some no.MVP not enough yet!

[L. J. Head]

I would have been one of the first to vote...if it weren't for his typo of
his own email address...but I would bet I was in the first 10 or so...:)

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell
Sent: Thursday, October 04, 2007 10:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSList Awards: Some yes, some no.MVP not enough yet!


** 

Oh for the love of PETE people! We only needed 150 voters out of over 3000
people! And we're still 35 shy?!?!?!?! 
Get off of your lazy cans and vote for somebody!!! If you've EVER gotten one
single glimmer of wisdom/ideas/fixes from this list, you OWE it to these
folks to vote.


  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Thursday, October 04, 2007 11:56 AM
To: arslist@ARSLIST.ORG
Subject: ARSList Awards: Some yes, some no.MVP not enough yet!


** 

Okay folks. Last chance:

 

we need another 35 votes for MVP

 

we need more votes for the software categories.

 

Just look up the past posts for the list of nominees

and send your votes to either [EMAIL PROTECTED] or
[EMAIL PROTECTED]

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Re: Filter Problem

[Heider, Stephen]

As I recall from Lenny's Performance Tuning class this summer that
nothing on the Run If of a Filter causes an additional query of the
database.  The database record is retrieved at the start of the
processing and used for comparison throughout the process.  

This is just for the Run If...the action items inside the filters can
and do perform additional queries of the database.

Stephen
Remedy Skilled Professional

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Thursday, October 04, 2007 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Filter Problem

A flaw, maybe.  The solutions I see to address this would be some type
of record locking to prevent updates based on stale data.  I guess
there could be a couple of approaches to this:
- return an error if you attempt to update and the data you are using
for the update is stale
- disallow the retrieval of records for update if someone else has a
lock
- return a note that the record was updated by another user

One has to weigh the consequences of implementing something to address
this behavior against the consequences of not implementing something
to address it.  The third, obviously, is what is currently
implemented.

I have to correct myself on one item.  It appears Misi was right that
the entire record is fetched during each ARSetEntry call.  Ah well,
something changed when I wasn't looking.

Axton Grams

On 10/4/07, Joe D'Souza <[EMAIL PROTECTED]> wrote:
> **
>
> That's what I thought that it should perform a fetch for DB values
too. The
> DB value could be changed by another user after the initial fetch of
the
> record, hence what displays on the client tool after the initial fetch
of
> the record, may not represent the true DB value.
>
> I wonder though what would happen if lets say the value of a field is
"XYZ".
> User 1 opens the record..
>
> At about the same time User 2 opens the same record, and changes the
value
> of "XYZ" to "abc" and performs the save.
>
> User 1 then changes what he sees on his screen "XYZ" to "abc".
Considering
> that the DB value now is already "abc" due to the change done earlier
by
> User 2, would the TR value now be NULL? Or would it be "abc"?
>
> From your conclusion based on the SQL logs that TR doesn't perform a
fetch,
> the system would not know that the value has changed. Isn't that a
flaw in
> the design?
>
>
> Joe D'Souza
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of Misi Mladoniczky
> Sent: Thursday, October 04, 2007 6:31 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Filter Problem
>
>
> Hi,
>
> You are correct in the assumption that TR-values can save a little bit
on
> performance.
>
> The server looks through the run-if-qualification of all filters.
>
> If anywhere there is a 'Field' or 'DB.Field', the server will need
fetch
> these values from the database. And the values of all other fields of
the
> form as well!
>
> If you only have 'TR.Field', static values or keywords. This fetch is
not
> needed.
>
> Note that my test form has a lot of fields, and only two filters. One
is
> disabled and one is enabled in the samples below:
>
> ('TR.Assigned To' != $NULL$)
> http://www.rrr.se/tmp/TestAssignedToTR.html
>
> ('Assigned To' != 'DB.Assigned To' AND 'Assigned To' != $NULL$)
> http://www.rrr.se/tmp/TestAssignedToDB.html
>
> All fields will be fetched as soon as you have one 'Field' or
'DB.Field' in
> your filters, so adding fields will do nothing to performance.
>
> I have noticed this behaviour in previous versions. The verion I am
testing
> is version 7.0.1 patch 003.
>
> I think that the TR-values can have a legitimate use sometimes. Either
for
> the reason of performance, or the reason of simplifying your run-ifs:
>
> Example 1: ('TR.CustID' != $NULL$)
> Your filter makes sure that the CustName is in sync with your CustID.
It
> does not matter much if this filter sometimes run when it is not
really
> neccessary.
>
> Example 2: ('TR.Assigned To' != $NULL$ AND 'TR.Assigned To' != $USER$)
> Your filter sends a notification to the assigned person. If the field
has
> not really been changed, an extra notification is sent, but does no
real
> damage.
>
> Example 3: ('TR.Status' != $NULL$)
> Your filter controls something or other connected with the status.
Extra
> controls may happen, but does not affect things much.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
> * RRR|Translator - Manage and automate your language translations.
> Find these products, and many free tools and utilities, at
http://rrr.se.
>
> > While the TR is confusing isn't there a performance benefit? If I
remember
> > correctly a TR check will not run a query against the database (I
haven't
> > actua

Re: Mid-Tier

[L. J. Head]

One of the main advantages I have seen at my current job is the fact that
when you go to upgrade the 'clients' you have one to upgrade...the mid-tier
server.  If you have a client install base then you need to worry about SMS
(or some other package distribution mechanism).
Another is the consistent client...most places use a standardized
browser...so you don't need to worry about what patch level someone is on,
etc
Lightweight - Less network traffic between the client and the server
 
honestly there are plenty of +'s and not many -'sI'm sure people plagued
with bugs that affect them would argue with me...but we are a 100% mid-tier
shop with about 900 users about to increase to 2000...

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Cheeti
Sent: Thursday, October 04, 2007 9:47 AM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier


** Hi All

Good Day for all.

I am new to this group and remedy.

As any one can mention the advantages of Mid-tier using JSP pages comparing
to Remedy client.

Thanks & Regards,
Cheeti

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Re: Mid-Tier

[Carey Matthew Black]

Cheeti,

There are zero "additional features" that the Mid-Tier client has when
compared to the Windows based clients. By design the two clients
_should_ work identically, but there are differences. Some
technologies do not port to the web very well. (DDE,OLE) Some Remedy
Reporting limitations (maybe fixed, or mostly fixed in the v7.1
Mid-tier?) Limitations due to browser constructs. (pop-up blockers,
bookmark issues with Web applications that use URL constructs for
navigation, etc..)

But I guess since you have CSS/Javascipt in the web client you have
more opportunity to muck with the client than you do in the Windows
client too. So I guess some might consider that kind of
"non-supported" customization a "feature".

Oh.. wait... You need the Mid-Tier for Flashboards and Web Service to
work at all in ARS. So I guess there are two features that the "Web
client" has that the User Tool does not have.

The only "advantages" to the Web client that I see:
  it support OS's other than windows
  it does not require any special install on the client OS. (Other
than a supported browser)

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 10/4/07, Cheeti <[EMAIL PROTECTED]> wrote:
> ** Hi All
>
> Good Day for all.
>
> I am new to this group and remedy.
>
> As any one can mention the advantages of Mid-tier using JSP pages comparing
> to Remedy client.
>
> Thanks & Regards,
> Cheeti

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Re: [RESOLVED] Escalation creating dup tickets

[Carey Matthew Black]

7 days to answer a "simple" question about Server Groups.

And that was a production issue right? Impacting production data?
So the priority should have been at least "Severity Level = 1".

I hope we do not have any issues like that.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 10/4/07, Pickering, Christopher
<[EMAIL PROTECTED]> wrote:
> Rick,
>
> I firmly agree with you.  You and I and a number of the arslist oldies
> can identify the back line people who have been the basis of our success
> for years.  I offered the solution to help all of us, as it took 5 days
> worth of exchanges with the front liners and their inane questions when
> I pinpointed and forwarded the problem and specific documentation to
> them instead of the other way around and only asked how to fix the very
> specific problem and it still took 48 hours before I finally received
> Gary's email with the answer.
>
> C

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Re: Filter Problem

[Rabi Tripathi]

Axton:
Take it as my personal preference that I don't use TR
values, so I am blind by choice to the existence of
TR. Not that I never mingled with this guy TR. I bid
goodbye to TR after huge issues using it in ITSM 6.
Especially with the big forms. 

Funny thing is I didn't say one day now I stop using
TR. I just don't want to set myself up (or others that
may inherit the code/form) to go crazy one day why the
code doesn't work, 
in case they are updating records in ways in which all
field values being set, regardless of whether they
match db values or not, produce a non blank TR value.
There are many ways this can happen currently and who
knows what future versions will bring.

TR values make complete sense (i.e. give you what you
think it will give you) in the context of transactions
originated from non-dialog windows in Remedy User.
Outside of that context...if you just think of the
APIs...they are trouble. 

In APIs, the pipe any transaction has to go through,
TR value just tells you if A field value is being sent
in the transaction or not (1), and ***NOT*** WHETHER
THE VALUE BEING SENT FOR THAT FIELD IS DIFFERENT FROM
THE VALUE SITTING IN DATABASE!! So, if the API call
was not done by Remedy User from a non-dialog window,
good luck.

Regarding the note (1) above, to make it more
confusing, if a field is being blanked out, this
statement is not true, as mentioned by others, so you
can't use a basic 'TR.Field Value' = $NULL$

I would rather be correct in my code than gain a
microsecond, especially when each DB reference is not
a separate db call. 

The only situation in which I would use a TR is in
your hypothetical case...that I have form on which my
workflow will fire on a huge number of records and I
can write qualifications for all the filters firing on
that event to not use DB, but only TR. I don't
remember the last time I was in that situation.

I challenge anybody to come up with a completely
accurate and complete description of what a TR value
represents in all different ways transactions can be
initiated in Remedy.

After we all agree that the description is correct and
complete, if anybody has the appetite to read it,
understand it, remember the caveats, and then apply
that understanding accurately on a daily basis, I
would like to know.

Overall, there may be some rare instances when using
TR would give you huge advantages. Rest of the time, I
just shun it. 

For me, clarity and accuracy trumps performance,
unless the performance difference is a demonstrably
huge one. So I stuffed TR deepest in my back pocket. I
still have it with me though. I think.


---
On 10/4/07, Axton <[EMAIL PROTECTED]> wrote:

I said this last week, I'll say it again: to
blindly use one approach
is to be blind.  There are certain benefits using
TR when other
methods could suffice.  The trick is knowing when
and how to use them.

Any time you use a DB value in your filter
qualification, you take
another round trip to the db and add another query
to the db from the
app server.



  

Check out the hottest 2008 models today at Yahoo! Autos.
http://autos.yahoo.com/new_cars.html

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Re: Competitors to Remedy ARS?

[Misi Mladoniczky]

Hi,

One question that we must ask ourselves here. Is it allowed to use an
unlicensed version of the AR System?

At one time, for one version, it was allowed to use it this way. But I do
think it is a breach of the license agreement to do so now.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> It's 2000 current records in the table
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A.
> Sent: Thursday, October 04, 2007 9:19 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Competitors to Remedy ARS?
>
> I could see an unlicensed server using e-mail approach the 2000 record
> limit
> on the e-mail form fairly easily.
>
> I suppose you could delete old records?  I guess that begs refinement of
> the
> max record limit on an unlicensed Remedy install.
>
> Is it 2000 records at any given time, or 2000 records for the entire
> history/life of the form?
>
> Ben
>
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
> Behalf
> Of L. J. Head
> Sent: Thursday, October 04, 2007 9:59 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Competitors to Remedy ARS?
>
> Unlicensed server can do Email
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec
> Sent: Thursday, October 04, 2007 8:46 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Competitors to Remedy ARS?
>
> I require the email functionality.
>
>
> Sent via BlackBerry from T-Mobile
>
> -Original Message-
> From: "Opela, Gary L Contr OC-ALC/ITMA"
> <[EMAIL PROTECTED]>
>
> Date: Thu, 4 Oct 2007 09:36:35
> To:arslist@ARSLIST.ORG
> Subject: Re: Competitors to Remedy ARS?
>
>
> Just install an unlicensed version of remedy. I think it allows you up to
> 1000 records creation, and 3 user licenses. This is good practice too to
> hone your remedy development skills, so you benefit in your job as well.
>
> Now, if you are deploying/selling this application to end users, I'm not
> sure how that would play in with remedy's licensing model. So, if you are
> not going to be the only one using it, then this might not work.
>
> Thanks,
>
>
> Gary Opela, Jr
>
> Sr. Remedy Developer
>
> Leader Communications, Inc.
>
> 405 736 3211
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E CTR USAF
> AFRL/RYOD
> Sent: Thursday, October 04, 2007 9:17 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Competitors to Remedy ARS?
>
> Sorry for jumping in therethis seems interesting to me as well.
> :)
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell
> Sent: Thursday, October 04, 2007 10:09 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Competitors to Remedy ARS?
>
> How many users?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec
> Sent: Thursday, October 04, 2007 9:12 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Competitors to Remedy ARS?
>
> Largest form would be less than 2500 row, probably less than 1000
>
>
> Sent via BlackBerry from T-Mobile
>
> -Original Message-
> From: "Pickering, Christopher"
>   <[EMAIL PROTECTED]>
>
> Date: Thu, 4 Oct 2007 08:15:10
> To:arslist@ARSLIST.ORG
> Subject: Re: Competitors to Remedy ARS?
>
>
> How much data would you expect the system to hold?
>
> Chris Pickering
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec
> Sent: Wednesday, October 03, 2007 5:58 PM
> To: arslist@ARSLIST.ORG
> Subject: Competitors to Remedy ARS?
>
> Are there any less expensive, freeware, open source, etc. competitors to
> the
> Remedy ARS product?
>
> I have a small home project that I would like to complete, but can't
> afford ARS for home.   I am looking only for the engine, no attached HD
> app, etc.
>
>
> Thanks!
> Alec
>
> Sent via BlackBerry from T-Mobile
>
> 
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> the
> Answers Are"
>
> 
> 
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Re: Competitors to Remedy ARS?

[L. J. Head]

I have customers that make that mistake daily 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec
Sent: Thursday, October 04, 2007 9:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

I wand the remedy rapid application developement functionality, not the itsm
module.   Many people confuse remedy with ITSM, its like confusing windows
with ms office.   
Sent via BlackBerry from T-Mobile

-Original Message-
From: "Pierson, Shawn" <[EMAIL PROTECTED]>

Date: Thu, 4 Oct 2007 09:48:11 
To:arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?


Perhaps you should give more requirements.  You mentioned that you want
something like ARS, but don't really care about ITSM or any specific type of
module.  It sounds like you're wanting to build custom database driven
applications, right?  If so, rather than looking at something like Remedy,
you'd be better off finding a traditional development language that has a
good interface to build forms and back end workflow.
I don't know of any as easy as Remedy, but .NET would be a good option for
something similar.

Shawn Pierson

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec
Sent: Thursday, October 04, 2007 9:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?


I require the email functionality.


Sent via BlackBerry from T-Mobile

-Original Message-
From: "Opela, Gary L Contr OC-ALC/ITMA"
<[EMAIL PROTECTED]>

Date: Thu, 4 Oct 2007 09:36:35
To:arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?


Just install an unlicensed version of remedy. I think it allows you up to
1000 records creation, and 3 user licenses. This is good practice too to
hone your remedy development skills, so you benefit in your job as well.

Now, if you are deploying/selling this application to end users, I'm not
sure how that would play in with remedy's licensing model. So, if you are
not going to be the only one using it, then this might not work.

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E CTR USAF AFRL/RYOD
Sent: Thursday, October 04, 2007 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

Sorry for jumping in therethis seems interesting to me as well.
:)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell
Sent: Thursday, October 04, 2007 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

How many users?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec
Sent: Thursday, October 04, 2007 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

Largest form would be less than 2500 row, probably less than 1000


Sent via BlackBerry from T-Mobile

-Original Message-
From: "Pickering, Christopher"
  <[EMAIL PROTECTED]>

Date: Thu, 4 Oct 2007 08:15:10
To:arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?


How much data would you expect the system to hold?

Chris Pickering

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec
Sent: Wednesday, October 03, 2007 5:58 PM
To: arslist@ARSLIST.ORG
Subject: Competitors to Remedy ARS?

Are there any less expensive, freeware, open source, etc. competitors to the
Remedy ARS product?

I have a small home project that I would like to complete, but can't
afford ARS for home.   I am looking only for the engine, no attached HD
app, etc.


Thanks!
Alec

Sent via BlackBerry from T-Mobile


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Re: Plugin and initialize() method

[Hugo Visser]

Right, the way I read the javadoc I understand that the initialize will be
called once the plugin is loaded. From the javadoc I can not tell for sure
if that moment is the plugin server is started. It's not clear what is meant
with "at startup load time"...It could be the plugin server start up, but it
could also mean "when the plugin is first started".

But in the end it really doesn't matter how and when it is initialized.
That's just an implementation detail. Just as you initialize at the correct
moment :) The only catch is that the initialize seems to be called once for
every thread that the plugin server starts (so I've been told). That isn't
really documented either...

Hugo

On 10/4/07, Jarl Grøneng <[EMAIL PROTECTED]> wrote:
>
> I have no proble understand how the plugin-server handle these
> funstion. But it seems that there is a difference in how a C and Java
> plugin behave.
>
> TAnd the plugin documentation states this:
> initialize(ARPluginContext context)
> "An initialization routine called once at startup load time for each
> plugin that is loaded.
>
> And this does not happend when the plugin loads, it happend when it
> gets accessed first time. And for each thread the plugin-server runs.
>
> The documentation should be like this:
> "An initialization routine called once at startup load time for each
> thread instance".
>
>
> If you add this to the plugin:
> public static void init(ARPluginContext context){
> //
> };
>
> It does this function when its loads. Sems like I have to move my
> initialization code here.
>
> --
> Jarl
>
> On 10/4/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
> > Jarl,
> >
> > I think there might be a bit of confusion due to the terms used...
> >
> > I think it is more like this...
> >
> >
> > Ref: Integrating-710.pdf  pg 102
> > Figure 7-2: C plug-in call sequence
> >
> > ARPluginIdentify ()
> > ARPluginSetProperties ()
> > ARPluginInitialization ()
> > ARPluginCreateInstance() -- one or more times
> >
> > AREA, ARDBC, or AR Filter calls --
> > I think this is per Filter Action
> >
> > ARPluginDeleteInstance ()
> > ARPluginTermination ()
> >
> >
> > I think... the plugin server calls the first 4 methods as soon as _it_
> > starts up. Then when the ARS Server talks to the Plugin Server the
> > only things that are done are the "AREA, ARDBC, or AR Filter calls"
> > portion(s) of the code.
> >
> > I think this makes some sense too. But I do not think it prevents the
> > "AREA, ARDBC, or AR Filter calls" from doing things like spawning new
> > threads (ARPluginCreateInstance() ) or other calls to the previous
> > methods. ( With a possible exception of the ARPluginIdentify ()
> > method. I doubt the Plugin Server would deal with a loaded plugin
> > trying to change its identity very well. But I could be wrong about.)
> >
> >
> > Then... when the Plugin server is being shut down I think the
> > ARPluginDeleteInstance () and ARPluginTermination () methods are
> > called.
> >
> >
> > So in summary "when the plugin loads" is when the Plugin Server reads
> > and loads the plugin into memory on startup. (And not when a Plugin
> > Call from the ARS server is executed.) The plugins are "standing
> > daemons" that wait and listen for inquiries.
> >
> > But that is just my read of things. (Reality might be very different
> > than what the docs indicate.)
> >
> > --
> > Carey Matthew Black
> > Remedy Skilled Professional (RSP)
> > ARS = Action Request System(Remedy)
> >
> > Love, then teach
> > Solution = People + Process + Tools
> > Fast, Accurate, Cheap Pick two.
> >
> >
> > On 10/4/07, Jarl Grøneng <[EMAIL PROTECTED]> wrote:
> > > Hugo,
> > >
> > > The documentation of the java plugin states this:
> > >
> > > public void initialize(ARPluginContext context) throws ARException {}
> > > "An initialization routine called once at startup load time for each
> > > plugin that is loaded. The plugin can do all its initialization and
> > > setup in this method."
> > >
> > > I see benefits running initialize when the plugin loads.
> > >
> > > --
> > > Jarl
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
> >
>
>
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Re: HelpDesk_AuditLogSystem form

[Uday Joshi]

Hi,
 
The HPD:HelpDesk_AuditLogSystem is common form for holding audit
information for all the audit enabled fields of the HPD:HelpDesk form.
With the out of the box HPD:HelpDesk form there are many fields for
auditing is enabled, for example Status, Priority, Impact, Urgency. 
 
You may check on the attribute tab of the field property, whether
Auditing is enabled or not. 
 
Auditing is a generic feature not limited to ITSM form. Even for your
own form you can have auditing form. See the help of Admin tool by
searching for topic "Audit"
 
 
Best Regards,
 
Uday Joshi
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of YHK
Sent: Friday, September 28, 2007 01:26 AM
To: arslist@ARSLIST.ORG
Subject: HPD:HelpDesk_AuditLogSystem form


** Hello Listers!

Digging through new ITSM 7.x and noticed a form labeled
"HPD:HelpDesk_AuditLogSystem". It is an audit form with only a status
field. What is this form used for and why does it only have a status
field and none other? 

Thank you in advance for any insight/input!

Regards,
YHK
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Re: Filter Problem

[Axton]

A flaw, maybe.  The solutions I see to address this would be some type
of record locking to prevent updates based on stale data.  I guess
there could be a couple of approaches to this:
- return an error if you attempt to update and the data you are using
for the update is stale
- disallow the retrieval of records for update if someone else has a lock
- return a note that the record was updated by another user

One has to weigh the consequences of implementing something to address
this behavior against the consequences of not implementing something
to address it.  The third, obviously, is what is currently
implemented.

I have to correct myself on one item.  It appears Misi was right that
the entire record is fetched during each ARSetEntry call.  Ah well,
something changed when I wasn't looking.

Axton Grams

On 10/4/07, Joe D'Souza <[EMAIL PROTECTED]> wrote:
> **
>
> That's what I thought that it should perform a fetch for DB values too. The
> DB value could be changed by another user after the initial fetch of the
> record, hence what displays on the client tool after the initial fetch of
> the record, may not represent the true DB value.
>
> I wonder though what would happen if lets say the value of a field is "XYZ".
> User 1 opens the record..
>
> At about the same time User 2 opens the same record, and changes the value
> of "XYZ" to "abc" and performs the save.
>
> User 1 then changes what he sees on his screen "XYZ" to "abc". Considering
> that the DB value now is already "abc" due to the change done earlier by
> User 2, would the TR value now be NULL? Or would it be "abc"?
>
> From your conclusion based on the SQL logs that TR doesn't perform a fetch,
> the system would not know that the value has changed. Isn't that a flaw in
> the design?
>
>
> Joe D'Souza
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of Misi Mladoniczky
> Sent: Thursday, October 04, 2007 6:31 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Filter Problem
>
>
> Hi,
>
> You are correct in the assumption that TR-values can save a little bit on
> performance.
>
> The server looks through the run-if-qualification of all filters.
>
> If anywhere there is a 'Field' or 'DB.Field', the server will need fetch
> these values from the database. And the values of all other fields of the
> form as well!
>
> If you only have 'TR.Field', static values or keywords. This fetch is not
> needed.
>
> Note that my test form has a lot of fields, and only two filters. One is
> disabled and one is enabled in the samples below:
>
> ('TR.Assigned To' != $NULL$)
> http://www.rrr.se/tmp/TestAssignedToTR.html
>
> ('Assigned To' != 'DB.Assigned To' AND 'Assigned To' != $NULL$)
> http://www.rrr.se/tmp/TestAssignedToDB.html
>
> All fields will be fetched as soon as you have one 'Field' or 'DB.Field' in
> your filters, so adding fields will do nothing to performance.
>
> I have noticed this behaviour in previous versions. The verion I am testing
> is version 7.0.1 patch 003.
>
> I think that the TR-values can have a legitimate use sometimes. Either for
> the reason of performance, or the reason of simplifying your run-ifs:
>
> Example 1: ('TR.CustID' != $NULL$)
> Your filter makes sure that the CustName is in sync with your CustID. It
> does not matter much if this filter sometimes run when it is not really
> neccessary.
>
> Example 2: ('TR.Assigned To' != $NULL$ AND 'TR.Assigned To' != $USER$)
> Your filter sends a notification to the assigned person. If the field has
> not really been changed, an extra notification is sent, but does no real
> damage.
>
> Example 3: ('TR.Status' != $NULL$)
> Your filter controls something or other connected with the status. Extra
> controls may happen, but does not affect things much.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> * RRR|Translator - Manage and automate your language translations.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > While the TR is confusing isn't there a performance benefit? If I remember
> > correctly a TR check will not run a query against the database (I haven't
> > actually logged it to verify).
> >
> > Say you run a daily import of 500k employees (the requirement is to do it
> > during the business hours for whatever reason) and are looking to see if
> > their employment status has changed, if so create a request to take
> > action.
> >
> > The import will perform an initial query the DB to find the existing
> > record
> > to update but then you have a filter that runs if 'EMP_Status' !=
> > 'DB.EMP_Status' (a required field). Wouldn't that cause an additional
> > query
> > on the database to retrieve the record you just retrieved? Using
> > 'EMP_Status' != 'TR.EMP_Status' would check the server's

Re: Competitors to Remedy ARS?

[L. J. Head]

It's 2000 current records in the table 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A.
Sent: Thursday, October 04, 2007 9:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

I could see an unlicensed server using e-mail approach the 2000 record limit
on the e-mail form fairly easily.

I suppose you could delete old records?  I guess that begs refinement of the
max record limit on an unlicensed Remedy install.

Is it 2000 records at any given time, or 2000 records for the entire
history/life of the form?

Ben

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
Of L. J. Head
Sent: Thursday, October 04, 2007 9:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

Unlicensed server can do Email 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec
Sent: Thursday, October 04, 2007 8:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

I require the email functionality.  


Sent via BlackBerry from T-Mobile

-Original Message-
From: "Opela, Gary L Contr OC-ALC/ITMA"
<[EMAIL PROTECTED]>

Date: Thu, 4 Oct 2007 09:36:35 
To:arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?


Just install an unlicensed version of remedy. I think it allows you up to
1000 records creation, and 3 user licenses. This is good practice too to
hone your remedy development skills, so you benefit in your job as well.

Now, if you are deploying/selling this application to end users, I'm not
sure how that would play in with remedy's licensing model. So, if you are
not going to be the only one using it, then this might not work.

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E CTR USAF AFRL/RYOD
Sent: Thursday, October 04, 2007 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

Sorry for jumping in therethis seems interesting to me as well.
:) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell
Sent: Thursday, October 04, 2007 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

How many users? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec
Sent: Thursday, October 04, 2007 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

Largest form would be less than 2500 row, probably less than 1000


Sent via BlackBerry from T-Mobile

-Original Message-
From: "Pickering, Christopher"
  <[EMAIL PROTECTED]>

Date: Thu, 4 Oct 2007 08:15:10 
To:arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?


How much data would you expect the system to hold?

Chris Pickering 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec
Sent: Wednesday, October 03, 2007 5:58 PM
To: arslist@ARSLIST.ORG
Subject: Competitors to Remedy ARS?

Are there any less expensive, freeware, open source, etc. competitors to the
Remedy ARS product?

I have a small home project that I would like to complete, but can't
afford ARS for home.   I am looking only for the engine, no attached HD
app, etc.


Thanks!
Alec

Sent via BlackBerry from T-Mobile


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Re: Filter Problem

[Misi Mladoniczky]

Hi Joe,

As you can see in the log where only TR-values was used, the server does
the following when updating the records:
UPDATE T130 SET C61003='TR',C5='miz',C6=1191493444 WHERE C1 =
'001' AND ((C6 <= 1191493441) OR (C5 = 'miz'))

It apparently appends my original Modify-Date to the update, and handles
the situation where someone else has beaten me to the database.

As you see, the only value updated, ar the field I changed, i.e. C61003.

Here is the log that shows this:
http://www.rrr.se/tmp/TestAssignedToTR.html

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> That's what I thought that it should perform a fetch for DB values too.
> The
> DB value could be changed by another user after the initial fetch of the
> record, hence what displays on the client tool after the initial fetch of
> the record, may not represent the true DB value.
>
> I wonder though what would happen if lets say the value of a field is
> "XYZ".
> User 1 opens the record..
>
> At about the same time User 2 opens the same record, and changes the value
> of "XYZ" to "abc" and performs the save.
>
> User 1 then changes what he sees on his screen "XYZ" to "abc". Considering
> that the DB value now is already "abc" due to the change done earlier by
> User 2, would the TR value now be NULL? Or would it be "abc"?
>
>>From your conclusion based on the SQL logs that TR doesn't perform a
>> fetch,
> the system would not know that the value has changed. Isn't that a flaw in
> the design?
>
> Joe D'Souza
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of Misi Mladoniczky
> Sent: Thursday, October 04, 2007 6:31 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Filter Problem
>
>
> Hi,
>
> You are correct in the assumption that TR-values can save a little bit on
> performance.
>
> The server looks through the run-if-qualification of all filters.
>
> If anywhere there is a 'Field' or 'DB.Field', the server will need fetch
> these values from the database. And the values of all other fields of the
> form as well!
>
> If you only have 'TR.Field', static values or keywords. This fetch is not
> needed.
>
> Note that my test form has a lot of fields, and only two filters. One is
> disabled and one is enabled in the samples below:
>
> ('TR.Assigned To' != $NULL$)
> http://www.rrr.se/tmp/TestAssignedToTR.html
>
> ('Assigned To' != 'DB.Assigned To' AND 'Assigned To' != $NULL$)
> http://www.rrr.se/tmp/TestAssignedToDB.html
>
> All fields will be fetched as soon as you have one 'Field' or 'DB.Field'
> in
> your filters, so adding fields will do nothing to performance.
>
> I have noticed this behaviour in previous versions. The verion I am
> testing
> is version 7.0.1 patch 003.
>
> I think that the TR-values can have a legitimate use sometimes. Either for
> the reason of performance, or the reason of simplifying your run-ifs:
>
> Example 1: ('TR.CustID' != $NULL$)
> Your filter makes sure that the CustName is in sync with your CustID. It
> does not matter much if this filter sometimes run when it is not really
> neccessary.
>
> Example 2: ('TR.Assigned To' != $NULL$ AND 'TR.Assigned To' != $USER$)
> Your filter sends a notification to the assigned person. If the field has
> not really been changed, an extra notification is sent, but does no real
> damage.
>
> Example 3: ('TR.Status' != $NULL$)
> Your filter controls something or other connected with the status. Extra
> controls may happen, but does not affect things much.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> * RRR|Translator - Manage and automate your language translations.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> While the TR is confusing isn't there a performance benefit? If I
>> remember
>> correctly a TR check will not run a query against the database (I
>> haven't
>> actually logged it to verify).
>>
>> Say you run a daily import of 500k employees (the requirement is to do
>> it
>> during the business hours for whatever reason) and are looking to see if
>> their employment status has changed, if so create a request to take
>> action.
>>
>> The import will perform an initial query the DB to find the existing
>> record
>> to update but then you have a filter that runs if 'EMP_Status' !=
>> 'DB.EMP_Status' (a required field). Wouldn't that cause an additional
>> query
>> on the database to retrieve the record you just retrieved? Using
>> 'EMP_Status' != 'T

Re: Mid-Tier

[Cleber Souza]

Hello Cheeti,

Norm is absolutely right: it's so good that mid-tier eliminates the need
of deploying and patching the User Tool for all the computers in the
company.

In addition to that I can say that, in my opinion and on the last 7
version, the forms look much nicer over the web than on the User Tool.
Of course this is minor, but sometimes it counts to the users ;)

Regards,

Cleber Souza

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: October 4, 2007 12:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier

No client install necessary.  It's great for when you have an
application with thousands of users.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Cheeti
Sent: Thursday, October 04, 2007 10:47 AM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier

** Hi All

Good Day for all.

I am new to this group and remedy.

As any one can mention the advantages of Mid-tier using JSP pages
comparing to Remedy client.

Thanks & Regards,
Cheeti

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Re: How to tell what ITSM 7 patch has been applied?

[Lammey, Peter A.]

SHARE:Application_Properties.
 
In this form look under Property Name "Version".
 


Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ray T.
Sent: Thursday, October 04, 2007 12:22 PM
To: arslist@ARSLIST.ORG
Subject: How to tell what ITSM 7 patch has been applied?


** I thought there's a form somewhere that kept track of this, but don't
know where. Anybody?
__20060125___This posting was submitted with HTML in
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Re: How to tell what ITSM 7 patch has been applied?

[strauss]

Share:Application_Properties

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ 


  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ray T.
Sent: Thursday, October 04, 2007 11:22 AM
To: arslist@ARSLIST.ORG
Subject: How to tell what ITSM 7 patch has been applied?


** I thought there's a form somewhere that kept track of this,
but don't know where. Anybody?
__20060125___This posting was submitted with
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How to tell what ITSM 7 patch has been applied?

[Ray T.]

I thought there's a form somewhere that kept track of this, but don't know
where. Anybody?

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Re: Filter Problem

[Misi Mladoniczky]

Hi Axton,

The Client-API sends transaction values to the server for those fields
decided by the Client. The values sent are those values that the client
would like stored in the DB. The server does not need to know anything but
the transaction values, to store these values.

The problem is that the fields not sent by the client (TR-values), in a
filter-run-if, is the same as those fields not sent in the transaction,
i.e. NULL.

To determine if a change has really occored, the filter has to access the
database.

The most current value (syntax 'Field') or the DB-value (syntax
'DB.Field') both need to access the database, as only some fields may have
been sent from the client.

I have made a new log output that proves this.

The only enabled filter is one with the following run-if:
('Assigned To' = $NULL$)
http://www.rrr.se/tmp/TestAssignedToMostCurrent.html

And for comparison.

('TR.Assigned To' != $NULL$)
http://www.rrr.se/tmp/TestAssignedToTR.html

('Assigned To' != 'DB.Assigned To' AND 'Assigned To' != $NULL$)
http://www.rrr.se/tmp/TestAssignedToDB.html

My point is that it is no difference between using 'Field' or 'DB.Field'

The other important thing is that it suffice to have one filter with the
syntax of 'Field' or 'DB.Field' to bring the whole transaction. If you ad
1 or 100 such filters does not matter, as:
1. There will be only one database select issued
2. The select statement will bring in all fields regardless of the number
of fields in filter-run-ifs

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> 'Field' will not cause a read from the db, only 'DB.Field'.  All the
> current transaction values are already available on the Remedy side,
> how else would Remedy know what to write to the db?
>
> Axton
>
> On 10/4/07, Misi Mladoniczky <[EMAIL PROTECTED]> wrote:
>> Hi,
>>
>> Just remember that 'DB.Field' and 'Field' both results in an fetch from
>> the database. How else can the 'Field' (most current) be computed!
>>
>> Another issue to concider is that if any Filter-Set-Fields on CURRENT
>> TRANSACTION are referencing fields, e.g. $Field$, the complete record is
>> also fetched from the databas.
>>
>> My point is that it is very rare to have a form with:
>> 1. Filter run-ifs with only references to TR-values only
>> 2. No filter actions triggered that reference fields, where database
>> values may be required
>>
>> If any of the above things are true, the complete set of fields will be
>> retrieved.
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se/sv/
>>
>> > That was my understanding of DB.field also.
>> >
>> >
>> >
>> > I haven't taken the Performance Tuning class. Does the class cover
>> what
>> > the difference is between TR and DB and when to use either one?
>> >
>> >
>> >
>> > DB may be an efficient search but still a search where as TR would not
>> be
>> > a search, correct? Even searching by the known record number in a
>> really
>> > large table still could take some time. Multiply that by tens of
>> thousands
>> > of records in the import scenario and it really starts adding up.
>> >
>> >
>> >
>> > Jason
>> >
>> >
>> >
>> > From: Action Request System discussion list(ARSList)
>> > [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
>> > Sent: Wednesday, October 03, 2007 9:09 PM
>> > To: arslist@ARSLIST.ORG
>> > Subject: Re: Filter Problem
>> >
>> >
>> >
>> > DB.Field has to query the database.  By definition it is the data
>> that's
>> > stored in the field in the database.
>> >
>> >>From my Performance Tuning class several years ago, Lincoln noted that
>> it
>> >> was an efficient search because the record number is already known.
>> >
>> > Dave
>> > --
>> > [EMAIL PROTECTED] (Wireless)
>> >
>> > - Original Message -
>> > From: Action Request System discussion list(ARSList)
>> > ___
>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>> > the Answers Are"
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Re: Mid-Tier

[Kaiser Norm E CIV USAF 96 CS/SCCE]

No client install necessary.  It's great for when you have an
application with thousands of users.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Cheeti
Sent: Thursday, October 04, 2007 10:47 AM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier

** Hi All

Good Day for all.

I am new to this group and remedy.

As any one can mention the advantages of Mid-tier using JSP pages
comparing to Remedy client.

Thanks & Regards,
Cheeti

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Re: ARSList Awards: Some yes, some no.MVP not enough yet!

[Nall, Roger]

Well stated.

 

Roger A. Nall

Manager, OSSNMS Remedy

T-Mobile USA

Desk: 813-348-2556

Cell: 973-652-6723

FAX: 813-348-2565

sf49fanv AIM IM

RogerNall   Yahoo IM

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell
Sent: Thursday, October 04, 2007 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSList Awards: Some yes, some no.MVP not enough yet!

 



Oh for the love of PETE people! We only needed 150 voters out of over
3000 people! And we're still 35 shy?!?!?!?! 

Get off of your lazy cans and vote for somebody!!! If you've EVER gotten
one single glimmer of wisdom/ideas/fixes from this list, you OWE it to
these folks to vote.



 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Thursday, October 04, 2007 11:56 AM
To: arslist@ARSLIST.ORG
Subject: ARSList Awards: Some yes, some no.MVP not enough yet!

** 

Okay folks. Last chance:

 

we need another 35 votes for MVP

 

we need more votes for the software categories.

 

Just look up the past posts for the list of nominees

and send your votes to either [EMAIL PROTECTED] or
[EMAIL PROTECTED]

__20060125___This posting was submitted with HTML in
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__20060125___This posting was submitted with HTML in
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Re: ARSList Awards: Some yes, some no.MVP not enough yet!

[Timothy Powell]

Oh for the love of PETE people! We only needed 150 voters out of over 3000
people! And we're still 35 shy?!?!?!?! 
Get off of your lazy cans and vote for somebody!!! If you've EVER gotten one
single glimmer of wisdom/ideas/fixes from this list, you OWE it to these
folks to vote.


  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Thursday, October 04, 2007 11:56 AM
To: arslist@ARSLIST.ORG
Subject: ARSList Awards: Some yes, some no.MVP not enough yet!


** 

Okay folks. Last chance:

 

we need another 35 votes for MVP

 

we need more votes for the software categories.

 

Just look up the past posts for the list of nominees

and send your votes to either [EMAIL PROTECTED] or
[EMAIL PROTECTED]

__20060125___This posting was submitted with HTML in
it___ 

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