OT: An unexpected fork in the road...
Hi All, I watched the movie Moneyball a few nights ago. Billy Beane (general manager for the Oakland A's) had advice for delivering bad news - just give it to 'em straight. So here goes. As of April 5th, I'm no longer an employee of BMC Software, Inc. While my disclaimer has always stated that my participation in this group wasn't an official function for BMC, obviously this turn of events puts a significant kink in my continued involvement in the ARSList. :-) Note that this is in no way a result of the April Fool's posting that I sent out... lest someone jump to an errant conclusion. I won't be able to discuss any details of the situation, but you guys deserved to hear the news straight from the horse's a er... mouth. This has been an amazing 7 years of my career and all of you are the reason for that. This is the most vibrant, animated and supportive group I've ever had the pleasure to be a part of. I've met many of you in person, talked with even more in virtual space, but I feel like a part of a family with all of you. I will truly miss the opportunity to represent the brand and products that you channel so much passion and positive energy towards. This E-mail address (david_eas...@bmc.commailto:david_eas...@bmc.com) will cease functioning, but I've created a new E-mail address (david_easter...@yahoo.commailto:david_easter...@yahoo.com) and subscribed to the list as a private citizen. I'll continue to contribute what I can - just from a different vantage point. So this isn't goodbye - just a change in the weather... -David J. Easter (Previously) Manager of Product Management, AR System The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT: BMC going private
I'm sure many of you have seen the news articles on BMC going private - e.g. Exclusive: Buyout firms team up to take BMC Software private - sourceshttp://finance.yahoo.com/news/exclusive-buyout-firms-team-bmc-152725678.html. I just wanted to assure everyone that this will be nothing but a positive for the future of AR System. By removing the need to answer to shareholder value, BMC can be less conservative about innovation choices - which could lead to substantial leaps forward in user experience and customer return on investment. By melding the two well established idioms of thinking outside the box and providing out-of-the-box functionality, we'll be able to create instant value for our customers the first time they interact with our products. Before even a new line of code is written, BMC Customer Support will be implementing new policies to improve BMC's Customer Satisfaction Index (CSI). Inspired by the acronym, BMC has created crack teams of IT forensic investigators in several major cities that can be called out to the scene of a violent IT event - crashes, network issues causing link death, abnormal parent or child process termination, etc. These teams will work on an issue until it's resolved or until a new case comes up in the next week - whichever comes first. Another area of focus will be heavier participation in social media. While BMC is active on Twitter and Facebook, we'll be expanding into Vine. Customers will be able to submit a description of their incident to Customer Service as long as the issue can be described in six seconds or less. The response will also honor the six second limit of Vine, although content is further limited because it takes about five seconds to say Hi, this is Jeff from BMC Support. Our goal at BMC is to provide you with an excellent customer service experience. Related to this, there's an Instagram interface under development that will enable customers to take a picture of the error message on their screen but make it appear to be from an Apple ][ plus circa 1979. We've decided that moving AR System to Java was the wrong way to go - so we'll be switching over to utilizing more off-the-shelf technologies like IFTTThttps://ifttt.com/ to drive workflow and using a modern GUI provided by the same engine that drives Minecrafthttps://minecraft.net/. By using these ready-made technologies, we'll be able to realize a huge competitive advantage as our developers work on features unique to BMC. While I can't really talk about far futures much, I can say that we're partnering with other technology leaders in the industry to get ahead of the curve. A strong partnership with Google is being investigated to create a driverless help desk.We'll be building on the BMC Virtual Agent technology and Google's driverless car AI to work customer submitted help desk tickets to completion while the Technical Support Engineer sits back and reads the paper, drinks a latte, etc. I look forward to sharing this future with all of you. Amazing possibilities resulting in leadership freedom of opportunity look sensational! -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect reality or those of BMC Software, Inc. My voluntary attempt at humor in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: query regarding fixed license allocated to 'Orchestration Admin'
I think (but am not sure) that's a user for integration with Atrium Orchestrator / Cloud Lifecycle Management. Did you install your system via the Pre-configured Suite Stack Installer? The SSI includes default users needed for Proof-of-Concept (POC) demos, but if you're not using all of the products and integrations included in the SSI, you don't need to keep all of them licensed. If you're using AO or CLM, though, it may be best to leave it in place. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of kiran s Sent: Wednesday, March 20, 2013 10:09 AM To: arslist@ARSLIST.ORG Subject: query regarding fixed license allocated to 'Orchestration Admin' ** Hi All, I can see a user 'Orchestration Admin' in people form being alloted a fixed user license. I am not sure what the user does and in case there is a scenario where we need that fixed license made available to one of the developers, can we do so. I need to know what tasks does this user perform. Regards, Kiran _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: License considerations for custom approval process
Ø approval engine is an exception to the normal write license requirements. Clarification. Currently, that exception is only granted when Approval is utilized within a BMC provided solution (e.g. Incident, Change, SLM, etc.). When used with custom / bespoke applications, the exception is not granted and any user modifying data not owned by them requires a write license. While discussions about whether the exception should, in fact, be extended to non-BMC provided solutions is ongoing, it has not yet been implemented. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, March 20, 2013 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: License considerations for custom approval process ** Hi David, None of the approvers should need a write license. The approval engine is an exception to the the normal write license requirements. I think BMC understands that almost anybody in an organization can be an approver for some process or another have built in this flexibility by not requiring a license for approvers. So with that info why can't either level 1 or level 2 reject the approval request and then the requester would be notified to update their request. Once the corrections are complete the approval process starts over with new approval records. The way I see it there are no licenses required until the request gets to the provisioner. What you have described is pretty similar to how SRM - Approval - back-end fulfillment app works. The requester always has write access to their own request. The approvers do not need write access to the request itself and can approve/reject/make comments using the Approval Engine without a write license. The only gotcha I can picture is I think there were issues with earlier versions of the approvals where the approver ended up needing a write license (I never encountered it). I think this may have been an issue in 7.5. I am not sure if it was an issue with the Approval Server or within ITSM and how it worked with the Approval Server. Somebody else on the list may know the specifics. Jason On Wed, Mar 20, 2013 at 11:29 AM, David Durling durl...@uga.edumailto:durl...@uga.edu wrote: ARS 7.5, custom applications I've been asked to scope out creating an approval process that is something like: requester level 1 approver level 2 approver provisioner (person who does the work after approved) I'm thinking the level 2 approver and provisioner would use write licenses, but am trying to come up with a way for the requester and level 1 approver to utilize read licenses. The problem is there's a requirement to allow either of the approvers (level1 or level2) to kick the request back to the requester for correction - and it's not considered user-friendly to make the requester fill out the initial form all over again. So I can use submitter locked functionality for one of these (request or level1), but not the other. I'm inquiring with BMC as to whether I can utilize filters to make changes on behalf of the other user, since this is an approval process and not someone working tickets. Kind of an open-ended question: Is there something I haven't thought of? How have some of you handled this? Thanks, David Durling University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Monitor license usage - for individual user
Additionally, while one can't turn on license usage tracking for just one user; one could turn on the Historical License Usage function and then search the form for that particular user. This will only track, however, write licenses and not read licenses. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rune Kristian Sørlid Sent: Monday, March 18, 2013 5:27 AM To: arslist@ARSLIST.ORG Subject: Re: Monitor license usage - for individual user ** Check out two forms: AR System Administration:Manage User Licenses AR System Administration:Lisense Review /Rune Sorlid 2013/3/18 Karthick karthick...@gmail.commailto:karthick...@gmail.com ** Hi, Let me check on that if I try to workflow I ll let you know. Thanks once again. Sent from my iPhone On 18-Mar-2013, at 5:35 PM, Bira Mata ubiraci.m...@gmail.commailto:ubiraci.m...@gmail.com wrote: ** I'm still working on this option as well, as I want to capture the current login. because the current login is a display only form and gets this information from a file it isn't in the database so it can't be query. My colleague and I have an idea to develop a workflow to get its information from the file. just haven't worked yet but it's expect to work fine. If you can just go for it and share with us =] On Mon, Mar 18, 2013 at 5:23 PM, Karthick karthick...@gmail.commailto:karthick...@gmail.com wrote: ** Hi, Is that possible to capture the last logged and current login. Whether the user is currently using remedy or not for more than one month. Sent from my iPhone On 18-Mar-2013, at 4:53 PM, Karthick karthick...@gmail.commailto:karthick...@gmail.com wrote: Thanks a lot , let me check and update on the same. Sent from my iPhone On 18-Mar-2013, at 3:39 PM, Bira Mata ubiraci.m...@gmail.commailto:ubiraci.m...@gmail.com wrote: ** I never tried to monitor it. But when I need to get some information I do a query into the db. you can try to run the query and create a stored procedure to run it periodically and exporting to a file then use any monitoring product to read it to you here is the query that I run select m.Full_Name,m.login_name,n.Group_Name,m.Email_Address,n.Group_Name, case when m.License_Type ='1' then 'Fixed' else 'Floating' end as License_Type from Group_x n, User_x m where m.Group_List like '%;'+ CONVERT(varchar, n.Group_ID) + ';%' and m.License_Type like '[1-2]' and n.Group_Name not like '[0-9]%' order by m.Full_Name asc =] Bira On Mon, Mar 18, 2013 at 2:48 PM, Karthick karthick...@gmail.commailto:karthick...@gmail.com wrote: Hi All, Can any one help me in monitoring the license usage for individual user jn remedy. Really I don't want to try the free utility to monitor the license usage, is there any other way to check the license usage Remedy Environment: Remedy ARS : 7.1 DB : SQL 2005 Platform : Windows 2003 Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Issues with 8.x support doc site?
Steve, Unfortunately, BMC's legal department has classified BMC documentation as BMC Intellectual Property. This means that only authorized BMC employees can distribute documentation - and then only through methods approved by BMC. Please remove any BMC documentation from a public site not controlled explicitly by BMC until BMC formally lifts this restriction. Thanks, David J. Easter Product Line Manager, AR System BSM Atrium Solutions Mgmt BMC Software, Inc. [cid:image001.gif@01CE1F01.0F1DC280]http://www.bmc.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad Sent: Tuesday, March 12, 2013 8:38 AM To: arslist@ARSLIST.ORG Subject: Re: Issues with 8.x support doc site? ** I haven't grabbed the 8.1 pdf yet, but I did download the 8.0 a little bit back. If it's helpfu for the time beingl... : https://docs.google.com/file/d/0ByjmQ_f5-wyKTVYyaVB5dkczTjg/edit?usp=sharing and: https://docs.google.com/file/d/0ByjmQ_f5-wyKY0NMRkZQZXJVVUk/edit?usp=sharing On Tue, Mar 12, 2013 at 7:47 AM, patrick zandi remedy...@gmail.commailto:remedy...@gmail.com wrote: ** not in it... ! sorry fingers went too fast.. On Tue, Mar 12, 2013 at 10:47 AM, patrick zandi remedy...@gmail.commailto:remedy...@gmail.com wrote: unfortunately -- it has not been updates since Feb 8th.. so documentation fix actions are in it. FYI .. On Tue, Mar 12, 2013 at 10:37 AM, patrick zandi remedy...@gmail.commailto:remedy...@gmail.com wrote: I see an offline documentation 253meg, ARS is listed.. at least for 8.1, I would think it is listed for everything (EPD Site)... On Tue, Mar 12, 2013 at 10:31 AM, patrick zandi remedy...@gmail.commailto:remedy...@gmail.com wrote: is the doc's available in the download section? or did they drop that too and put in a link to what you cannot get too.. On Tue, Mar 12, 2013 at 10:26 AM, Hennigan, Sandra sandra.henni...@usdoj.govmailto:sandra.henni...@usdoj.gov wrote: ** I cannot get to docs either - been trying all morning. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rajat Sharma Sent: Tuesday, March 12, 2013 7:45 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Issues with 8.x support doc site? ** I face lot of issues while accessing remedy docs via docs.bmc.comhttp://docs.bmc.com/ . Thanks, Rajat On Tue, Mar 5, 2013 at 6:46 PM, Tauf Chowdhury taufc...@gmail.commailto:taufc...@gmail.com wrote: ** Anyone else having issues opening up docs.bmc.comhttp://docs.bmc.com/ for the online documentation for 8.x? I can navigate the support site just fine but when I try to get to the online docs, nothing. -- Tauf Chowdhury _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi -- Patrick Zandi -- Patrick Zandi -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: [EXTERNAL] Web Reports not working
While there are no specific plans to update the internal technology used for web reporting at this time, if it is found that a new capability within web reports that is of value to AR System customers requires such an upgrade, it would be considered. Note that it is not that 2.5.1 should be used - it is the only version of the BIRT editor that is currently supported in modifying web reports. It can be downloaded here: http://www.eclipse.org/downloads/download.php?file=/birt/downloads/drops/R-R1-2_5_1-200909220630/birt-rcp-report-designer-2_5_1.zip This URL is referred to in the white paper on page 6, by the way. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Monday, March 11, 2013 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Web Reports not working ** I've not seen the issue specifically, but Mark's question does remind me of one of my own. BIRT is now up to v. 4.2.2. According to BMC's White Paper on how to make BIRT work with ITSM, BIRT v 2.5.1 should be used. I couldn't find 2.5.1 but was able to make 2.5.2 work. BIRT v. 4.2.2 didn't work at all. I've not had the time to play with any other updates between 2.5.2 and 4.2.2 to see if any of them work. Does anyone know if BMC has any kind of plan to issue updates so that later versions of BIRT can be used with ITSM? One of these days, I'm sure Eclipse will add a really valuable feature to BIRT that it would be nice to be able to take advantage of. Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Monday, March 11, 2013 11:03 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Web Reports not working ** Hi All, Last week we applied the 7.6.04 SP3 201301041509 Hotfix to the mid-tier and now web reports don't work. When running a report and downloading to Excel, the actual file contains a bunch of error that start with a org.eclipse.birt.report.service. If I run report to the screen that works fine unless the report is list + chart I get on the screen: Chart adhoc_chart: + CREATE_EXTENSION_FAIL Mid-tier is on Linux 5 and not using a crystal server. Doesn't matter if I am using IE8 or Firefox. Nothing unusual about this hot fix. Stop, back up and replace files and start. Anyone run into this? Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update
Great news, indeed. Wonder what they picked as a version number... -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Thursday, March 07, 2013 11:48 AM To: arslist@ARSLIST.ORG Subject: Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update ** Wonderful news! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carin Grobler Sent: Thursday, March 07, 2013 2:47 PM To: arslist@ARSLIST.ORG Subject: Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update ** UPDATE. Doug is out of surgery, Dancing option has been installed alongside a ton of other upgrades. He will be resting for sometime but initial Performance testing indicates that all Remedy portions of the grey matter is intact and is functioning As Designed Carin _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update
Please remind the doctors to utilize the overlay feature so that the origin “Doug Blair” objects are not lost due to modifications during his upgrade. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of matt.laurenc...@gmail.com Sent: Wednesday, March 06, 2013 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update ** I'm sure that Doug's account will go great, can't remember his exact ID in the User form, but there is a special setting in FTS that makes sure he's indexed properly, and people find him when they search in WWRUG. ~ Matt Laurenceau - Reply message - From: Jason Miller jason.mil...@gmail.com To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update Date: Wed, Mar 6, 2013 20:00 ** May all required fields be populated with accurate data avoiding: Required field (without a default) not specified. On Wed, Mar 6, 2013 at 10:01 AM, Tauf Chowdhury taufc...@gmail.commailto:taufc...@gmail.com wrote: ** Hopefully they don't truncate any important attachments. On Wed, Mar 6, 2013 at 12:51 PM, Stroud, Natalie K nkst...@sandia.govmailto:nkst...@sandia.gov wrote: May those who test his code be gifted with skill and insight and may only minor bugs be found. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Wednesday, March 06, 2013 10:29 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update May his SEND-EVENT actions be received by the proper window id and process successfully. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom Sent: Wednesday, March 06, 2013 10:26 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: OT: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update ** For those of you who were at WWRUG12, you heard Doug mention that he was going to be having an important medical procedure. The procedure was actually two operations. The minor one occurred and went fine. The Major one is tomorrow, Thursday March 7th. Doug is already in Dallas undergoing tests (Medical, not Remedy certifications). I would like to ask everyone to send Doug some collective good will, prayer to the deity of your choice, Karma, positive meditation, bottles of Guinness. Actually I have promised him a keg of it J He has also asked me to say the following: I just don't want to see the ARSList stray too far from the technical discussion on my account. So as the Founder and administrator of the ARSlist, I ask you to please phrase any posts to the list about this as a technical discussion, for example: Best wishes to Doug and hope his active links continue to fire running processes on the Server, how does one do that again?. I kid, humour is important, the operation is serious, but is expected to go well. Doug went to Dallas because that is where the surgeon that did the first operation went, and we do expect him to celebrate the success at WWRUG13 this year. Daniel Friend of Doug _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years -- Tauf Chowdhury _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: iPad App
There isn't a Remedy User client for iOS, but as mentioned there are iOS apps that enable you to interact with AR System powered applications. A good place to start is the main mobility web page on www.bmc.comhttp://www.bmc.com where you can learn more. http://www.bmc.com/products/mobile-help-desk/mobility-for-itsm.html -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Aditya Sharma Sent: Tuesday, March 05, 2013 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: iPad App ** ** Are you looking to use Remedy from iOS..? We have Mobility for that. You can download app from iOS and use that if you have mobility configured for you Remedy. Sent from my BlackBerry(r) smartphone from !DEA From: Mayfield, Andy L. almay...@southernco.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Tue, 5 Mar 2013 14:05:51 -0600 To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: iPad App Does anyone know if there's an app that will work with BMC Remedy User, Action Request System? Andy L. Mayfield Alabama Power Company Protection Control Technician Staff Linc # 10*19140 Cell # 205-288-9140 Office # 205-226-1846 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR System SP4
You don't mention which version - but I'm assuming 7.6.04 SP4? In any case, the compatibility matrices can be found here: http://www.bmc.com/support/reg/remedy-compatibility-tables.html 7.6.04 supports version 1.5.0_12 and higher. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub Sent: Saturday, March 02, 2013 4:38 AM To: arslist@ARSLIST.ORG Subject: AR System SP4 ** Dears, What is the version compatibility with SP4 for Java , as we are facing issues with Email Eng OS windows , -- _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Web reports with parameters
There's also this one: https://communities.bmc.com/communities/thread/51218 It contains info both about the enhancement in 7.6.04 SP2 that enables generating reports for an entered range of dates as well as reference to the white paper than enables you to modify ITSM reports using an external editor to do what you wish. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes Sent: Monday, March 04, 2013 5:20 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Web reports with parameters ** This may help: https://communities.bmc.com/communities/message/182969https://communities.bmc.com/communities/message/182969#182969 On Mon, Mar 4, 2013 at 1:45 AM, syed Ziyan syedziya...@gmail.commailto:syedziya...@gmail.com wrote: ** Hi All, We have a requirement to create a web report with parameters prompt. While executing the report User will be asked to provide start date and end date as parameter. We are using ITSM 7.6.04. We need extract Incident report during a given time range. Please suggest if you have any idea on this or any doc (doc link) where these information are available. Thanks Ziyan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Converting Overlays to Granular Overlays - before or after ITSM 8.1 upgrade?
Ultimately, it's your call whether you want to take advantage of them or not - and when you wish to do so. That said, there is a specific reason that you may wish to convert your existing overwrite overlays to additive overlays prior to upgrading the applications. Without granular overlays, any modifications that you make to the object creates an overwrite overlay for the entire object. Thus, even if you just added a custom permission to an object, that entire object is now overlaid. Any modifications to the object done by BMC in a future release will not be activated during run time - because your overwrite overlay wins. Granular overlays now enables you to change some commonly modified attributes (e.g. permissions) but know that that the rest of the object can be modified by BMC and such changes will be active during run time. You don't have to go through the task of reviewing all the changes made by BMC and folding them into your overlay. It is not required prior to upgrading - you can leave everything as non-granular overwrite overlays. But it may save you some time in reconciliation to do it prior to upgrade so that post-upgrade you really only need to look at the objects where you made changes to non-granular portions of the object's overlay. If you don't make changes to BMC objects - i.e. you're _adding_ to the product, not modifying - then there's little change with granular overlays. However, if you are creating overlays by modifying objects (not adding custom objects), it can be a huge time saver if you're changing things like permissions or form lists. So your call. It can be done either before or after the application upgrade. If you do nothing, overlays will continue to work as they did in previous releases. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE ARSLIST theReel Sent: Thursday, February 28, 2013 8:32 AM To: arslist@ARSLIST.ORG Subject: Converting Overlays to Granular Overlays - before or after ITSM 8.1 upgrade? Hi Guys, Is there a specific reason you should re-engineer overlays with granular overlays before upgrading applications? We have a 7.6.04 SP2 ITSM install (windows/SQL) on which we have implemented some customisations using the object overlay method available in 7.6. These are mostly basic customisations but some are on the major forms (HPD:Help Desk, Incident Console etc) - examples would be adding custom tabs fields, moving the position of fields, adding columns to tables etc. We are now looking at upgrading to the latest 8.1 release. So I am wondering, when we upgrade to AR System 8.1 do we HAVE to re-engineer the customisations to Granular before upgrading ITSM OR can we upgrade all the applications and at a later date re-engineer the customisations. I understand that it will mean we will not be able to see some new features if we have overlays in place (eg: the Classification tab in Help Desk etc) but the base form would still be updated so in theory I can come back later and change to granular overlays hence revealing the new features. Am I overlooking something? is there a specific reason you should implement granular overlays before upgrading applications? Thanks Tony ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RequestID of Remedy Group
Version 7.6.03. From the What's New Guide: Hierarchical group relationships for access control You can now define a parent-child relationship between access control groups to simplify permissions management. When this is defined, and when the object properties allow for permission inheritance, object permissions assigned to the child group are also granted to the parent group. A group hierarchy can also be applied dynamically during row-level security processing to grant permission to a parent group, if the appropriate object properties are enabled. See the Form and Application Objects Guide, Using a parent group for permissions inheritance. Thanks, David J. Easter Product Line Manager, AR System BSM Atrium Solutions Mgmt BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Thursday, February 28, 2013 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: RequestID of Remedy Group Pritch, I can tell you that it's not in 7.5I don't recall seeing it in 7.6.4, but it's in my 8.1 server...so my guess would be 8.xbut it could have been the 7.6.x versions and I didn't notice https://docs.bmc.com/docs/display/public/ars81/Using+a+parent+group+for+permissions+inheritance To define it, you simply go to the child and define the parent, anything you assign to the child flows up hill, there can only be one parent, but there can be multiple generations, parent of a parent of a parent. I've obviously never used it, but I'm curious how from a parent you see that the child is associated, and how you 'see' it from a permissions model so that if user has X, which is the parent of zhow do you know that without diving deep into why X was able to modify something that they didn't have access to. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Thursday, February 28, 2013 2:20 PM To: arslist@ARSLIST.ORG Subject: Re: RequestID of Remedy Group I know you'll point me to a page somewhere in the volumes of documentation, but when did hierarchical groups come to the playground (what version) and how do you define them. Sounds like something that folks needed back in ITSM 5.5. - Original Message - From: Doug Mueller doug_muel...@bmc.com To: arslist@ARSLIST.ORG Sent: Thursday, February 28, 2013 3:58:58 PM Subject: Re: RequestID of Remedy Group Everyone, Actually. You need to be careful because the Group List is the list of EXPLICIT groups you are a member of. These are the groups to which you are specifically assigned. There are also the Computed Groups of which you may be a member based on your membership in the various explicit group assignments and your login name. These are in a different read-only field on the User form that is updated for you by the system to show which ones you matched. Then, there is the hierarchical group feature which if used means that you being explicitly assigned to one group may also grant you permissions to other groups which are below you in the hierarchy. Next, there is the Public group which of course grants you some permissions but as everyone is in this group, you can assume this group. At you know what groups you are a member of. Of course, you dynamically become a member of the Submitter and Assignee groups based on your login ID being in the corresponding fields on per record basis as well. OK, this finally gives you the list of all groups of which you have access. So, depending on what the purpose of getting this list is, remember, there are all kinds of issues with getting the group list -- is it the explicit group list or the expanded group lists that tell you what you additionally have access to. Then, if you are using this to determine access, you need to consider both the direct group assignment of permissions and the row level security permission assignment and then the presence of any group in your expanded group lists being in data fields But, that is a discussion for a different day. I hope this helps, Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Thursday, February 28, 2013 5:58 AM To: arslist@ARSLIST.ORG Subject: Re: RequestID of Remedy Group That'll only give you ITSM permissions, the 'Group List' field in the User form will give you the rest. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rem_Developer Sent: Thursday, February 28, 2013 12:19 AM To: arslist@ARSLIST.ORG Subject: Re: RequestID of Remedy Group ** CTM:People Group Association. Query for particular User.. Dhananjay From: Sayali Mahajan [via ARS (Action Request System)] [mailto:ml-node+[hidden email]] Sent: 28 February 2013
Re: ARS with Tomcat 7
1. The Tomcat included with AR System is provided as a convenience and is not intended to convey a required version - or that the provided Tomcat must be used at all. If it is determined that the currently provided version fails to provide the minimum necessary functionality, it may be considered to be updated to a later version during the release cycle of future versions of AR System. Customers may choose to upgrade the provided version or just use a previously installed later version during install/upgrade of AR System. Or they may choose to use any of the other supported web servers / JSP engines. 2. BMC supports the minimum listed version in the compatibility matrix or higher. Thus, later versions (or patches added to the existing version) of Tomcat would be supported by BMC. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Yogesh Ketkar Sent: Thursday, February 21, 2013 2:49 AM To: arslist@ARSLIST.ORG Subject: ARS with Tomcat 7 ** I have a couple of questions about Tomcat 7 1. Why does even latest versions of ARS (like 8.0) ship with Tomcat 6 and NOT Tomcat 7? 2. If we install/migrate Midtier for Tomcat 7, would there be any issues? Regards, Yogesh _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ITSM Suite version 8.1.00 is Generally Available.
Remedy ITSM Suite version 8.1.00 (which includes AR System version 8.1.00) is now Generally Available and can be downloaded by customers with a current maintenance contract from EPD. For AR System, the following links may be of interest: Enhancements in version 8.1.00https://docs.bmc.com/docs/display/ars81/Enhancements+in+version+8.1.00 Corrected issues in version 8.1.00https://docs.bmc.com/docs/display/ars81/Corrected+issues+in+version+8.1.00 -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Packs and Patches
Also note that this the numbering policy is documented here: Time-based Support Policy (Effective for Releases from September 1, 2011 to present)http://www.bmc.com/support/prod-support-policy-time-based.html BMC Software uses a three-level numbering scheme with formats VV.RR.SP (formerly VV.RR.MM) or YY.YY.RR For VV.RR.SP: VV=major version, RR=minor release, and SP = Service Pack 3rd level - Service Pack A cumulative maintenance deliverable (SP) of a BMC Software product to resolve a specific set of defects and/or release new features to improve the quality, usability and performance of the product. Service Packs (formerly Maintenance Releases) are typically released 1-3 times per year. Installation of Service Packs is highly recommended, to improve product performance and stability. GA Patch A deliverable for cumulative critical fixes that cannot wait for a major/minor/maintenance/SP release. Patches are applicable to products designated as Full or Limited support only. GA Patches will be included in future releases of the product. Customer Support may direct customers to upgrade. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vaibhav wadekar Sent: Monday, February 18, 2013 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: Service Packs and Patches ** Hello Rishi, This new process started with 8.0 will continue with next releases. The patch install will be on top of the GA build or Service Packs. The patch installer requires that the product already be installed at the appropriate version and Service Pack level for that particular patch. The patch installer only includes items (files and defs) that were fixed in that patch and is not a complete install of the products. The patch install checks for the correctly installed versions. Service Packs will be roll-ups of patches and will generally include all the fixes from the prior patches.The Service Pack install is a complete install and the GA build does not have to be installed first. In general, a Service Pack should always be applied with the installer rather than trying to do a file by file install. If a customer wants to do an initial install of say 8.0 Patch 2, he must: 1. Install 8.0 2. Install Patch 2 3. Same goes with any subsequent patches; the Hotfixes should only be built off the latest patch unless a significant business case arises. Once a Service Pack comes out, then the hotfixes will be based on that until its first patch comes out. Service Packs, Patches, and Hotfixes are cumulative. They contain all the fixes that were built prior to its release. Hope this helps. Regards/Vaibhav On Mon, Feb 18, 2013 at 9:47 AM, Rishi R remedyri...@gmail.commailto:remedyri...@gmail.com wrote: ** Hi List, With 7.6.xx, the BMC product updates were Service Packs instead of Patches - presumably for compliance etc. (new functionality can be added in Service Packs and not Patches - I am told) Come 8.0, it seems Patches are back - does anyone know if the policy has changed back to pre-7.6.xx era? Or there could be 8.0 Service Packs and Patches as well? Thanks, _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT: Tuesday Funny
Many times how I feel reviewing RFEs and Ideas on BMC Communities... :) http://xkcd.com/1172/ -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Download latest patches
The EPD site has been enhanced to only show those products that you have under contract with BMC. It may be possible that you have not purchased entitlement to BMC Analytics for BSM or Remedy Knowledge Management 7.6.04 which is why you cannot currently see them. If want to do a trial evaluation of a product, please contact your sales representative who can authorize making the software available for a limited trial period. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Thursday, February 07, 2013 6:11 AM To: arslist@ARSLIST.ORG Subject: Download latest patches ** Dears, I need your help to find the link on BMC site to download BMC Analytics for BSM and knowledge management latest version for 7.6.04 as I can't find both in my profile on the site. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.1 out for linux Core ITSM
Just to clarify, ITBM application ITSM application - so your subject line might be a bit misleading. IT Service Management applications (Service Desk, Change, Asset, Knowledge Management, SRM, etc.) have not yet reached GA for version 8.1.00. Nor has AR System version 8.1.00 or Atrium Core version 8.1.00. Achieving GA on version 8.1.00 for these products is still tentatively expected in this quarter (Q1CY13). -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Wednesday, February 06, 2013 9:53 AM To: arslist@ARSLIST.ORG Subject: Re: 8.1 out for linux Core ITSM ** BMC IT Business Management Foundation 8.1 Patch 001 Jan 31st 2013 On Wed, Feb 6, 2013 at 12:27 PM, Misi Mladoniczky m...@rrr.semailto:m...@rrr.se wrote: Hi, Just want to check. I have installed linux 8.0.00 patch002 and a hot-fix on top of that as well. This was on the core AR System, not ITSM. You are talking about ITSM, right? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Jan 31st Linux stuff is out... a patch.. for 8 --- FYI.. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM in 7.6.04
It's a tiered licensing structure, so best to get the quote from your sales rep. Your sales rep can determine how many licenses and of what type you need since the number of licenses influences the price per license. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hodgdon, Paul Sent: Thursday, January 31, 2013 8:26 PM To: arslist@ARSLIST.ORG Subject: Re: SRM in 7.6.04 ** Thanks David. Is there a ballpark license cost with the end-use licenses or do I need to get that quote from my sales rep? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, January 31, 2013 10:45 PM To: arslist@ARSLIST.ORG Subject: Re: SRM in 7.6.04 ** Yes, SRM requires additional licensing. You'll need Service Management Specialist licenses for the administrator(s), analysts or back end technicians. Or, if you've purchased the Suite User bundle, a user utilizing that bundle also has SRM rights. For the end-users you'll need to purchase Self-Service end-user license packs. You are correct that they utilize the read licenses in AR System, but it does cost a little bit to get the legal entitlement to use them with SRM. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Hodgdon, Paul [paul.hodg...@unh.edu] Sent: Thursday, January 31, 2013 6:32 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: SRM in 7.6.04 ** I was recently reviewing a technical assessment from a third party BMC partner we had hired and was curious if SRM requires additional licensing. In the document they referenced read only licences, which I assume is similar to that of approvers. The reason I ask is that we do own the ITSM 7.6.04 suite and wanted to look into self-service requests and using the Service Catalog. Does anyone know if this requires additional licensing or an additional purchase? I haven't been able to hear back from our sales rep this week in regards to licensing questions. [cid:image001.jpg@01CE0047.39E9E170] IT Accounts ITSM Enterprise Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377 Alternate: (603) 862-4242 paul.hodg...@unh.edumailto:paul.hodg...@unh.edu http://accounts.unh.eduhttp://accounts.unh.edu/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.jpg
Re: SRM in 7.6.04
Yes, SRM requires additional licensing. You'll need Service Management Specialist licenses for the administrator(s), analysts or back end technicians. Or, if you've purchased the Suite User bundle, a user utilizing that bundle also has SRM rights. For the end-users you'll need to purchase Self-Service end-user license packs. You are correct that they utilize the read licenses in AR System, but it does cost a little bit to get the legal entitlement to use them with SRM. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Hodgdon, Paul [paul.hodg...@unh.edu] Sent: Thursday, January 31, 2013 6:32 PM To: arslist@ARSLIST.ORG Subject: SRM in 7.6.04 ** I was recently reviewing a technical assessment from a third party BMC partner we had hired and was curious if SRM requires additional licensing. In the document they referenced read only licences, which I assume is similar to that of approvers. The reason I ask is that we do own the ITSM 7.6.04 suite and wanted to look into self-service requests and using the Service Catalog. Does anyone know if this requires additional licensing or an additional purchase? I haven’t been able to hear back from our sales rep this week in regards to licensing questions. [cid:image001.jpg@01CDFFFA.7D3059C0] IT Accounts ITSM Enterprise Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377 Alternate: (603) 862-4242 paul.hodg...@unh.edumailto:paul.hodg...@unh.edu http://accounts.unh.eduhttp://accounts.unh.edu/ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.jpg
Re: Remedy ITSM 7.6.4 - SRM
It's 8.0.00 - but you could use the instant Remedy OnDemand demo available: http://go.bmc.com/forms/ESM_ROD_Trial_Sept2012 You do have to put in all your contact info, but once you do it immediately becomes available - i.e. you do not have to wait for sales person to contact you or have it set up by a BMC employee. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, January 30, 2013 11:38 AM To: arslist@ARSLIST.ORG Subject: Remedy ITSM 7.6.4 - SRM ** Does anyone out in the wild, wild Remedy SRM world have a live functioning SRM system that we can look at? Not a site visit, just look at your screens and your functionality. I keep hitting walls where I say yes, you can do this in SRM and someone else says No, you can't and I know you can. I just want to be able to show them a real live system that people have put some thought into rather than the samples that are in the system to begin with. Thank you! ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Notify limitation?
If you're referring to Alert, there's this from the What's New in 7.6.03 guide: In addition, the size of the Alert Text field in the Alert Events form has been increased to 4000 characters. Notify actions that use the alert method can now send alert messages up to 4000 characters long. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Monday, January 28, 2013 7:39 AM To: arslist@ARSLIST.ORG Subject: Notify limitation? ** Hi All, This should be an easy question. Under 6.3 the Notify function was limited to 255 characters. I seem to remember this was going to be expanded in later versions but don't recall if it was done. If it was done what is the new limit. ARS 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Overlays and Original Forms (Easy Question)
It’s not so much the forms as it is the views… In the 7.6.04 and 8.0.00 release, all fields in a form are added to the view overlay and are editable when you created a view overlay. This behavior masks even the base fields from any upgrades or hotfix. In other words, if you have a view overlay and an additional field is added to the base form (either by BMC or via a custom object), it currently does not “show through” into your view overlay. It is tentatively expected that the 8.1.00 release will address this issue. This is one of the more commonly identified limitations of overlays when we talk with developers/customers. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ersland, Rhonda Sent: Monday, January 28, 2013 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: Overlays and Original Forms (Easy Question) ** In the BMC Remedy Action Request System 7.6.04: Form and Application Objects Guide, page 122, there is a section stating: “Overlays do not perform the following functions:” “Automatically merge customizations with functionality added during upgrades. For example, if a filter has three new actions in an upgraded application, those actions will not automatically be added to the filter’s existing overlay. Instead, you must identify the new actions by comparing the overlay to the upgraded origin object and then add them to the overlay if you decide to use them.” It is not clear if that same logic pertains to new fields added to a BMC developed form. I do know that the Best Practice Conversion Utility (BPCU) is the solution to identifying differences between existing and upgraded objects, and this utility is used to convert changes into overlays and custom objects. I hope this helps. Rhonda From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes Sent: Monday, January 28, 2013 10:19 AM To: arslist@ARSLIST.ORG Subject: Overlays and Original Forms (Easy Question) ** We are using ARS 7.6.04 I have a simple change I would like to make to a form (turning on the What's This feature by going to Properties/Menu Access/ and checking help) I'm surprised that this feature isn't automatically turned on, but I'm new to the OOB ITSM. So I have to create an Overlay to the form to change this, no problem. My question is, when we eventually upgrade to 8.0 this overlay will not be touched (thus keeping my customization), but the original form below it might change (like maybe a new field, etc). Are these changes to the original form when upgraded, show up on the Overlay? Just trying to understand.. Thanks! Lisa _ARSlist: Where the Answers Are and have been for 20 years_ [https://logos.firstrepublic.com/FRB.jpg] The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How fast is the uptake of Windows Server 2012?
Thanks, Laurent. Anyone else? The question is important because decisions are being made about prioritizing Windows 2012 defect fixes / support. If uptake is slow, such defect fixes would be given a lower priority or deferred to later delivery vehicles. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Thursday, January 24, 2013 1:47 PM To: arslist@ARSLIST.ORG Subject: Re: How fast is the uptake of Windows Server 2012? ** Hi :) I'm testing ITSM 8 Patch 001 for a while now with Windows Server 2012 (and SQL Server 2012 btw), so far it's working quite ok, nothing blocked me. The problems I have / had so far: - IE 10 just freezes (didn't have the time to look at time, strongly suspect the way IE10 embeddes flash now), - some problems launching the installers (need to force UI mode in command line), - some problems installing patch 001 of ITSM 8 (need to change a bat), But at functionnality level nothing special arised. A couple of collegues work on the VM and it looks ok so far. Didn't try to do a 7.6.04 with it since they just hate how windows server 2012 works now (GUI/IHM) but it's more a human factor :) Laurent. On 24 Jan, 2013,at 10:36 PM, Easter, David david_eas...@bmc.com wrote: Hi All, BMC would like to better understand how fast Windows 2012 is being implemented by BMC Remedy / Atrium customers. So I have a few quick questions: 1. Is anyone currently using Windows Server 2012 in production with AR System 7.6.04 or 8.0.00? 2. Is anyone planning to move to Windows Server 2012 in production with AR System 7.6.04 or 8.0.00 prior to August, 2013? 3. Is anyone currently evaluating Windows Server 2012 in development / test / QA – and have you encountered any blocking issues that absolutely keep you from moving into production? -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: License question
The answer is because the license is different than the sales bundle. Service Management Specialist is a sales bundle. AR User Fixed is a license contained in that bundle. Think of it this way - when you buy a car, they offer you bundles of stuff. For example, they may offer you an Off-Road bundle that includes heavy duty floor mats, mud flaps for the tires, a brush cutter on the front bumper and bigger tires. When you buy that bundle, you're not given a thing called an Off-Road- you're given all the contents of the bundle. The ITSM Suite bundles are the same way. When you buy a bundle, you are given the licenses contained in that bundle. For example, If you buy the BMC Remedy Suite - Floating User Add-On License bundle, you get: * BMC:Incident Mgmt User Floating license * BMC:Problem Mgmt User Floating license * BMC:Change Mgmt User Floating license * BMC:Asset Mgmt User Floating license * BMC:Service Level Mgmt User Floating license * AR User Floating license Along with some additional entitlements that are legal, but not entered into AR System as a license. Note that everyone's been dealing with this for years and years - it's not new to the ITSM Suite. When you bought a Service Desk license under legacy pricing, there's no Service Desk user license in AR System to enter. You had a BMC:Incident Mgmt User Floating license and a BMC:Problem Mgmt User Floating license. There is absolutely a need to provide some sort of mapping/utility that says when you buy X sales bundle, you get Y licenses, though - I completely agree with that. It's a recognized pain point for the customer base and there are certainly internal discussions on how to try and lessen the confusion caused by the sales bundle model. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, January 24, 2013 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: License question ** I don't see Service Management Specialist anywhere in the config. Why does the configuration and legal license naming have to be so convoluted? Is there anybody out there who has been able to take the documentation that indicates your licensed capacity (sent when you purchase or renew support) and then go configure an AR server with the appropriate number of licenses for the various types? Sorry for the mini rant but this is one area that has gotten worse over the years. It seems we need to hire professional services just to map legaleze/licenseze to how the server is configured. Jason On Wed, Jan 23, 2013 at 1:57 PM, Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com wrote: The ITSM Suite user license bundle that you'd need is the Service Management Specialist. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, January 23, 2013 11:05 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: License question Hi, The task forms does not seem to be tagged with a licensed application. In other words, an AR User Fixed/Floating would be adequate. Check with your sales rep what kind of license you should actually order. Probably a Specialist Fixed/Floating... Best Regards - Misi, RRR AB, http://rrr.se I was wondering if anyone knew what type of license a user would need if they were just working on modifying tasks in Task Management. I see Task User doesn't have a license type required, but would they need to have an AR User Floating/Fixed? [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0] IT Accounts ITSM Enterprise Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377tel:%28603%29%20862-2377 Alternate: (603) 862-4242tel:%28603%29%20862-4242 paul.hodg...@unh.edumailto:paul.hodg...@unh.edumailto:paul.hodg...@unh.edumailto:paul.hodg...@unh.edu http://accounts.unh.eduhttp://accounts.unh.edu
How fast is the uptake of Windows Server 2012?
Hi All, BMC would like to better understand how fast Windows 2012 is being implemented by BMC Remedy / Atrium customers. So I have a few quick questions: 1. Is anyone currently using Windows Server 2012 in production with AR System 7.6.04 or 8.0.00? 2. Is anyone planning to move to Windows Server 2012 in production with AR System 7.6.04 or 8.0.00 prior to August, 2013? 3. Is anyone currently evaluating Windows Server 2012 in development / test / QA - and have you encountered any blocking issues that absolutely keep you from moving into production? -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: License question
The ITSM Suite user license bundle that you'd need is the Service Management Specialist. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, January 23, 2013 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: License question Hi, The task forms does not seem to be tagged with a licensed application. In other words, an AR User Fixed/Floating would be adequate. Check with your sales rep what kind of license you should actually order. Probably a Specialist Fixed/Floating... Best Regards - Misi, RRR AB, http://rrr.se I was wondering if anyone knew what type of license a user would need if they were just working on modifying tasks in Task Management. I see Task User doesn't have a license type required, but would they need to have an AR User Floating/Fixed? [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0] IT Accounts ITSM Enterprise Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377 Alternate: (603) 862-4242 paul.hodg...@unh.edumailto:paul.hodg...@unh.edu http://accounts.unh.eduhttp://accounts.unh.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy encryption premium security
1. Yes, if you wish them to be able to utilize the premium encryption setting. If you only wish to use the standard setting, then no. 2. Yes - as defined in the documentation: Security Policy-Select a security policy: _ Optional-Clients with and without encryption installed can communicate with the server. This option is not available for FIPS-compliant servers. _ Required-Only clients with encryption installed can communicate with the server. _ Disabled-Whether encryption is installed on a client or not, communication with the server is not encrypted. https://docs.bmc.com/docs/display/public/ars8000/Security+policy+impact+on+client-server+communication -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vishal Navale Sent: Monday, January 21, 2013 1:55 PM To: arslist@ARSLIST.ORG Subject: Remedy encryption premium security ** Hi, I have some queries on Remedy Encryption Premium Security: 1. If we install Remedy encryption premium security package and enable it, Is it meaning that this security also need to install to all indivisual user's machine for Remedy client tool users? 2.If we set this security policy to Optional, does it mean, we do not need to worry about the client tool. Since the encryption can be applied to the integration or data that need to be encrypted? Please let me know if you have any information on this. Regards, Vishal _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Moving from ARS 7.6.03 to 7.6.04 (UNCLASSIFIED)
Moving from AR System 7.6.03 to 7.6.04 is a maintenance level upgrade, so it should not be too much effort. If you'd like to also take advantage of overlays, you may want to schedule in a little extra time to get it over with in preparation for future upgrades, but it's optional until you upgrade again. Sounds like you may be asking about upgrading the applications as well. There is a white paper up on upgrading that can be found here: BMC Remedy IT Service Management Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines White Paper https://docs.bmc.com/docs/download/attachments/165478929/ARS_UpgradeProceduresAndGuidelinesSP2TB_7604.pdf -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ratliff, Jameka L CIV USARMY INSCOM (US) Sent: Friday, January 18, 2013 10:18 AM To: arslist@ARSLIST.ORG Subject: Moving from ARS 7.6.03 to 7.6.04 (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: My Default Caveat Good day all, My organization is currently using ARS 7.6.03. We recently set up a new environment with 7.6.04. I'm fairly new to this application, and would like to know the best method of moving/creating accounts on the new system, initially and new people? Most people will only require access to SRM and Knowledge. The previous admin created records for the support personnel prior to my arrival. We are not moving over any tickets. Any insight is appreciated. ITSM 7.6.04 SP 3 v/r, Jameka Ratliff Classification: UNCLASSIFIED Caveats: My Default Caveat ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Knowledge Management 7.6.4 license?
You're mixing sales bundles with technical licenses. The Knowledge Management Specialist user bundle contained the entitlement to perform RKM administrator and analysis on RKM 7.5 and earlier. It had a pre-requisite of owning the Service Management Specialist license user bundle which contained the entitlement to SRM as an administrator/analyst as well as the AR System user license (and entitlement to use it). The RKM Specialist user bundle was made obsolete with the release of 7.6.0x. In 7.6.0x, the RKM user bundle described below is what powers and entitles the use of Remedy Knowledge Management 7.6.0x and later. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard's Gmail Sent: Wednesday, January 16, 2013 5:13 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledge Management 7.6.4 license? David Thanks. I guess my confusion is the old version of RKM and the current one. I saw that we own 7 of something called a knowledge management specialist floating add on license. So I am trying to understand what licenses (other then AR or ITSM) are needed for the 5 different roles that use 7.6.4 RKM. For example does the knowledge viewer part of this RKM bundle? I tried to find some doc that spells this out, but with no luck. So I you know of something please point it out. Take care and thanks Hbr Sent from one of Howard's iPads On Jan 16, 2013, at 2:57 PM, Easter, David david_eas...@bmc.com wrote: Hi Howard, No user licenses come with the module. User capacity is purchased separately from the application. It is not correct to say the RKM User licenses are paper - they are not. You require an AR System user license to be able to perform administration or analyst functions within RKM. This is what is included with the RKM User bundle. Purchase of the RKM User bundle provides legal enablement to use the AR System User license to perform those actions within RKM. It is correct that because RKM shares the same user licenses as AR System that a unique RKM user license is not tracked within, for example, the License Usage Report. There is not currently a convenient method to determine which users allocated an AR System user license are using RKM and which are not. Some customers have enabled auditing on key RKM forms to track when a user utilizes the RKM product - and this can be used for internal confirmation that the application is being used. The Self-Service End User license is paper - but is needed to provide legal enablement to end users using read licenses to access either SRM or RKM. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Wednesday, January 16, 2013 10:38 AM To: arslist@ARSLIST.ORG Subject: Knowledge Management 7.6.4 license? Good morning, afternoon and evening all, I think that RKM 7.6.4 uses paper licenses, but I was wondering how many came with the module. Also am I correct that it is a paper license and if so how can one keep track of the usage? As always take care and thanks, Howard Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Knowledge Management 7.6.4 license?
Hi Howard, No user licenses come with the module. User capacity is purchased separately from the application. It is not correct to say the RKM User licenses are paper - they are not. You require an AR System user license to be able to perform administration or analyst functions within RKM. This is what is included with the RKM User bundle. Purchase of the RKM User bundle provides legal enablement to use the AR System User license to perform those actions within RKM. It is correct that because RKM shares the same user licenses as AR System that a unique RKM user license is not tracked within, for example, the License Usage Report. There is not currently a convenient method to determine which users allocated an AR System user license are using RKM and which are not. Some customers have enabled auditing on key RKM forms to track when a user utilizes the RKM product - and this can be used for internal confirmation that the application is being used. The Self-Service End User license is paper - but is needed to provide legal enablement to end users using read licenses to access either SRM or RKM. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Wednesday, January 16, 2013 10:38 AM To: arslist@ARSLIST.ORG Subject: Knowledge Management 7.6.4 license? Good morning, afternoon and evening all, I think that RKM 7.6.4 uses paper licenses, but I was wondering how many came with the module. Also am I correct that it is a paper license and if so how can one keep track of the usage? As always take care and thanks, Howard Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.04 and Atrium SSO - License usage
Just to clarify, by the way, when you provide your credentials to Atrium SSO you haven't used any licenses. It's when you connect to another application (e.g. an AR System powered application like ITSM) that Atrium SSO is used to authenticate the login request - and then everything behaves just as if you had provided your credentials directly into the application. So if by windows you mean multiple windows within the ITSM 7.6.04 applications, you'd consume licenses depending on applications (on top of AR System) you're using. If you opened another window to a non-AR System powered application (e.g. BladeLogic), then you'd be consuming BladeLogic licenses within that application. Just trying to stress that Atrium SSO has no effect on licensing. It is just a mechanism to authenticate login requests into other applications without having to type in the credentials for each application. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Thursday, January 10, 2013 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 and Atrium SSO - License usage Any one user should only consume one license of any given type at a time, no matter how many windows they have open. If you find evidence to the contrary, BMC needs to be contacted to fix it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, January 10, 2013 10:12 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.04 and Atrium SSO - License usage I have been asked this question by my management team and I can't find an answer on the BMC site anywhere... So, I'm asking the source of all real Remedy knowledge! When a user with a floating license signs into ITSM using the Atrium SSO portal they consume 1 license. If it spawns a new window and another new window and another new window when the user clicks on something, it is still only using one license... Is this correct? I know when you logout of one window, it will log you out of the others (so says the documentation). Is there any documentation I am missing that describes the license usage when using Atrium SSO? ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ServiceNow as SRM replacement?
Not sure if any of the ITSM Independent Consultants on ARSList were interviewed for this article, but it's a recommended read for those considering ServiceNow. ServiceNow: Disaffected Customers Mark The Peak Of Its Hype Cycle http://seekingalpha.com/article/1101901-servicenow-disaffected-customers-mark-the-peak-of-its-hype-cycle For example: I was so hopeful about Service-Now when we brought it in, after replacing BMC's Remedy, but I now wish we would have just kept Remedy [emphasis added]. They just aren't ready to handle organizations like ours. We are a multi-hospital system and have about 200 concurrent users in the system and the latency is unbelievably slow. We've worked with their tech support for many hours over multiple weeks and [are] just not getting anywhere. - Grace Beckett -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, January 10, 2013 5:36 PM To: arslist@ARSLIST.ORG Subject: Re: ServiceNow as SRM replacement? ServiceNow is an offsite hosted solution to the best of my knowledge, so if your solution is hosted onsite, I see a few problems there. One of the reasons you want your solution hosted onsite is to be able to maintain it at your schedule and not someone else's. Also you do not want someone else to be giving you terms and conditions of how you need to run your business in order to use the solution. Also I heard from someone I knew, that ServiceNow just doesn't quite measure up to Remedy as far as customization and flexibility is concerned. They used to be a Remedy shop and moved to ServiceNow to lower their costs (as ServiceNow is way cheaper). Not all of the users are happy with that given that they do not even see the right results on their consoles when they do a out of the box search to view their own tickets. According to this person, the list of tickets you see on consoles are flaky and they see more than they should and sometimes do not see what they should have.. And it being harder to customize, they can't do much about it but use it as is.. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, January 10, 2013 6:38 PM To: arslist@ARSLIST.ORG Subject: ServiceNow as SRM replacement? All, A little birdie was chirping the other day and I heard something about SNow having an integration or some type of implementation scenario where it is taking the place of SRM But still have AR and ITSM on the fulfillment side. I'm sure it's possible but my question to you folks is: 1. Have you done it 2. If so, what gives? How'd it go? I understand the drawbacks so we don't have to go there but feel free if you'd like :) Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How do I check for a flashboard license?
To clarify, it was AR System version 7.5.00 where this occurred. This is confirmed in the compatibility matrix: Known Issues for Remedy Applications and Products [...] 3. In AR System 7.5.00 and higher, unlimited flashboards no longer require an additional license add-on In versions prior to 7.5.00, Flashboards would work for up to 5 concurrent flashboards being displayed, but a license was required for unlimited usage. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Wednesday, January 09, 2013 11:23 AM To: arslist@ARSLIST.ORG Subject: Re: How do I check for a flashboard license? ** Richard, You didn't mention the version of the system you are using. As of about 7.0 of the product, Flashboards is simply a feature of the AR System and is not a separately licensed capability. My guess is that you acquired the system when it was a separately licensed piece and are remembering that. Today, it is not licensed so you will not find a Flashboards license in the system any more (as one is not needed). Now, if you are pre 7.0 (or whatever specific version it really was - but about this timeframe), then there will need to be a license. So, if 7.0 or later, your search will be in vain as there is no such license (and no need for one). I hope this helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Wednesday, January 09, 2013 11:18 AM To: arslist@ARSLIST.ORG Subject: How do I check for a flashboard license? ** I want to check to see if we have a flashboard license in use, but when I look at the add/remove license form it doesn't show any flashboard license. Is it listed somewhere else? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Rép : Re: Re: RANT: Downloading Patches for AR System and related / dependent applications...
FYI, the “old PDF” compatibility is still available until the new SPAC utility can be enhanced to provide the same information as the PDF. http://www.bmc.com/support/reg/remedy-compatibility-tables.html -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Wednesday, January 09, 2013 4:44 PM To: arslist@ARSLIST.ORG Subject: Rép : Re: Re: RANT: Downloading Patches for AR System and related / dependent applications... ** Amen to that :) Don't want to rant too, but we had a seizure the other day when we first saw the new compatibility matrix. I guess we'll get used to it, but now it's pretty hard to give it to a customer since it looks less official than a stamped pdf with bmc logo on it. Le 10 jan 2013 à 01:41, Joe D'Souza jdso...@shyle.net a écrit : Perfect. Others who commented on this thread and those who wished to have commented but not have, could go out to this and put their comments in the comments section so BMC gets an idea of what we are looking for and consolidate those and see if they can build on it to get us a better functional product and patch management download site. It definitely needs a tuneup – there is no doubt on that – especially more so as BMC is continually acquiring partners and products. I can’t imagine what this site would look like a few more acquisitions late. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Wednesday, January 09, 2013 7:20 PM To: arslist@ARSLIST.ORG Subject: Rép : Re: RANT: Downloading Patches for AR System and related / dependent applications... I actually created an idea: https://communities.bmc.com/communities/ideas/1598 Le 10 jan 2013 à 00:27, Joe D'Souza jdso...@shyle.net a écrit : Yes I agree, there is so little advantage of pre-selecting those, that I do not even bother to do that nowadays when I am given a new contract ID at a new site. This site has one product only anyways, and despite that I’m having a little bit of a frustration trying to find all the stuff I needed. I would feel really frustrated if they had more than one product purchased! The patch page didn’t look great but was quite a functional page where I didn’t have to spend more time than necessary. Just a few clicks and you could be done with what you needed there and just wait for it to download. In a very ideal world (fantasy world for many of us), an ideal download page for patches and products would have been one where based on what your current product ownership is,, it would automatically pop up a download dialog (s) for the one or more products that you own after you have agreed to the license agreement thus even avoiding the search the user has to do to click on what he / she needs. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Wednesday, January 09, 2013 4:38 PM To: arslist@ARSLIST.ORG Subject: Re: RANT: Downloading Patches for AR System and related / dependent applications... ** Joe, I'm with you on this one. Going through the BMC Download page is frustrating, because even though I have saved My Applications, the screen never really has the appearance of something that I have in any way customized, and it doesn't act in a way that would reward me for having preloaded certain information by taking me where I want to go more quickly. The Patch page, whatever one might say about its appearance, at least was intuitive to use and pretty quick to show what was available. Would love to see what Anne or some others could do about possibly subsuming or linking the downloads from the product pages, though time will tell how much that might help. Rick On Wed, Jan 9, 2013 at 1:32 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Yes that too – when these patches are not released around the same date, sorting the date doesn’t help too much in arranging them all in a good order. And the hyperlinks to the files are so inconsistent in their naming format that sometimes some cases patch 1, 2 3 and 4 could appear in the order 2, 4, 1, 3 (just a made up example but that’s how some of it is actually sorted.) Even worse sometimes the SP of one type of product are mixed with the SP of another because of bad naming conventions. It’s just as if the arrangement on that shelf was done randomly by individuals and teams without a central organization
Re: Plugin Server
The 7.6.04 Java Plug-in Server supports a 64-bit JVM. From What's New: BMC Remedy Action Request System 7.6.04https://docs.bmc.com/docs/download/attachments/165478929/ARS_WhatsNew_7604.pdf?version=1modificationDate=1348031492000 - 64-bit JVM support for Java plug-in server and Full Text Search (FTS) Is there a specific issue you've encountered? -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, January 04, 2013 1:47 PM To: arslist@ARSLIST.ORG Subject: Re: Plugin Server ** is is 32bit.. sorry.. missed a word On Fri, Jan 4, 2013 at 4:45 PM, patrick zandi remedy...@gmail.commailto:remedy...@gmail.com wrote: on Solaris it is : I am seeing the libarpluginjni80_build001.so is ELF 32bit MSB dynamic lib sparc32plus version 1.. so no.. on the sparc side On Fri, Jan 4, 2013 at 3:30 PM, Grooms, Frederick W frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote: Does anyone know if ARS v8 contains a 64 bit version of the Plugin server process for Linux? For 7.6.04 SP3 (AR Plugin Server 7.6.04 SP3 201201302357) the arplugin binary is ELF 32-bit LSB executable Fred ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years -- Patrick Zandi -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Plugin Server
The direction BMC is moving is toward Java. I would not expect that further enhancements would be made to C-based development tools. While I know of no plans to drop support for them, you'll most likely see such areas move into maintenance mode where functionality is retained at the level it is today. There do seem to be projects that will enable one to embed Perl into Java if that is the limitation. A quick Google brings up: http://search.cpan.org/dist/Inline-Java/ The Inline::Java module allows you to put Java source code directly inline in a Perl script or module. A Java compiler is launched and the Java code is compiled. Then Perl asks the Java classes what public methods have been defined. These classes and methods are available to the Perl program as if they had been written in Perl. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Friday, January 04, 2013 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: Plugin Server The problem is if I create a c plugin I have to compile it as a 32 bit binary. This does not work if I have to link in the Oracle client (as the environment is set up for using the 64 bit oracle client with arserverd). What I would love to see is BMC compile a 64 bit version arplugin64 so I could run it without affecting the BMC supplied plugins (I already run a separate instance of the plugin server on a separate TCP port to keep my plugins, like the ARFPerl plugin, from interfering with the BMC LDAP plugins). I can't use the Java plugin server as you can't embed Perl inside Java. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, January 04, 2013 3:58 PM To: arslist@ARSLIST.ORG Subject: Re: Plugin Server ** The 7.6.04 Java Plug-in Server supports a 64-bit JVM. From What's New: BMC Remedy Action Request System 7.6.04 - 64-bit JVM support for Java plug-in server and Full Text Search (FTS) Is there a specific issue you've encountered? -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, January 04, 2013 1:47 PM To: arslist@ARSLIST.ORG Subject: Re: Plugin Server ** is is 32bit.. sorry.. missed a word -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, January 04, 2013 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: Plugin Server ** on Solaris it is : I am seeing the libarpluginjni80_build001.so is ELF 32bit MSB dynamic lib sparc32plus version 1.. so no.. on the sparc side Patrick Zandi -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Friday, January 04, 2013 2:30 PM To: arslist@ARSLIST.ORG Subject: Plugin Server ** Does anyone know if ARS v8 contains a 64 bit version of the Plugin server process for Linux? For 7.6.04 SP3 (AR Plugin Server 7.6.04 SP3 201201302357) the arplugin binary is ELF 32-bit LSB executable Fred ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
JOB: Lead AR System Product Manager - India (Pune)
Hi All, If you've always dreamed about being able to influence the future of AR System, here's your chance. I'm looking for a technical Product Manager to help drive development of AR System in Pune, India. While I prefer a candidate with strong product manager experience, I'm open to considering someone with extensive (and current) AR System knowledge and business/customer oriented thinking. You can find the official posting at: http://careers.peopleclick.com/careerscp/client_bmc/external/jobDetails.do?functionName=getJobDetailjobPostId=33243localeCode=en-us If that link doesn't work for some reason, you can go to the main career page and Search for a job now http://www.bmc.com/Applications?cpURL=http://careers.peopleclick.com/careerscp/client_bmc/external/search.do . Select IND Pune as the location and Marketing as the area. Thanks, David J. Easter Product Line Manager, AR System BSM Atrium Solutions Mgmt BMC Software, Inc. [cid:image001.gif@01CD3815.E6F95120]http://www.bmc.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Any tool similar to Abydos Analyser!!
Merging functionality from Analyser into Dev Studio is being discussed for a future release, yes. Thanks for creating the idea, Thad! We moved the idea into the AR System forum rather than the BMC Social forum where you originally posted. We've done some internal review of the gaps perceived between Analyser and Dev Studio / Migrator - but we'd certainly welcome additional customer input in the form of ideas if there's something specific that Dev Studio is lacking and that Analyser did well. Or just general improvements to Dev Studio above and beyond what Analyser did. Just be sure to read the documentation for Dev Studio and Migrator before posting an idea to make sure it isn't already there in Dev Studio / Migrator... ;-) Application development with BMC Remedy Developer Studiohttps://docs.bmc.com/docs/display/ars8000/Application+development+with+BMC+Remedy+Developer+Studio Migrating applications and data between AR System servershttps://docs.bmc.com/docs/display/ars8000/Migrating+applications+and+data+between+AR+System+servers -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Thursday, December 13, 2012 9:35 AM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! ** At WWRUG, I asked someone from BMC about this, and they said it was being discussed. Just to help them along in their discussions, I created an Idea in BMC Communities for us to vote on: https://communities.bmc.com/communities/ideas/1572 Seems like there is enough demand for that. Thad _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Looking for a few good partners/customers to try out AR System / CMDB Java
Hi All, At WWRUG12, we announced that we're looking for a few energetic customers or partners to help us test the final move of AR System from a C++ based system to a Java based system. A few enthusiastic folks signed up, but recently some of them have been forced to leave the program. The good news is that their loss is your gain! We're re-opening this exclusive program to 3-5 additional participants who want bragging rights of being involved from day one. So why are we converting the server itself to Java? A few good reasons: - More intimate integration into environments like J2EE and SOA - Streamlined constructs to dramatically decrease development time - Broader ability to leverage industry standard, off the shelf tools - Quick response to changing customer and market demands for new capabilities This Early Access Program (EAP) was created to make this next generation Java based server and CMDB available to trusted partners and customers for initial testing and feedback in medium-to-large real world customer environments. Server-J/CMDB-J (as the programs are called internally) are being designed to be 100% backwards compatible with applications that currently run on AR System 7.6.04 / CMDB 7.6.04 or later. BMC would like your assistance in ensuring that this is confirmed prior to release. We're looking for customers or partners that have a development environment that mimics a medium-to-large ITSM/CMDB deployment. A combination of BMC provided applications and custom (bespoke) applications is a plus. The general idea will be to load your existing environment on top of Server-J / CMDB-J (or upgrade to it) and confirm that everything continues to work as expected. As an added bonus, once you're in the EAP program, you're automatically eligible to participate in the 2013 beta programs where additional features/functionality will be added to Server-J / CMDB-J! This next phase of the program will kick-off in early January and run for several months. Why would you want to join? [cid:image001.png@01CDDA12.88610AA0] You get to see it first [cid:image001.png@01CDDA12.88610AA0] You get to interact closely with BMC RD [cid:image001.png@01CDDA12.88610AA0] You get to provide pre-emptive feedback and directly influence future development In general, we expect that participants will spend one hour every two weeks on a scheduled conference call and 2-3 hours a week testing the product itself in a development environment. We are also considering the option of sending BMC employees to your site to discuss the testing in person and assist with execution of test cases. If you are interested in tossing your name into the hat for consideration, please fill out the following survey: https://www.surveymonkey.com/s/EarlyAccessProgram_ARJ-CMDBJ -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.png
Re: The New BMC Chat (what version of ARS and ITSM will it work on)
The naming is a little confusing. Just think of it this way: BMC Chat - upper-case Chat. This is the product that was obtained from the my-eService acquisition and in the doc link that Prof. Strauss forwarded. It is intended primarily to provide a Virtual Chat agent for end users as well as communication with end users. http://www.myeservice.com/wp/products/ chat - lower-case chat. This is functionality provided by AR System that utilizes integration with an XMPP chat server (like OpenFire). It is used primarily for communication between back-end technicians - not with end users. https://docs.bmc.com/docs/display/public/ars8000/Configuring+chat The chat (lower case) functionality was first introduced in AR System 8.0.00 / ITSM 8.0.00 - so it's not available in previous versions of AR System / ITSM. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Monday, December 10, 2012 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: The New BMC Chat (what version of ARS and ITSM will it work on) If it was the same briefing that I attended, I believe the line may have been blurred a bit between SRM, the AI agent, and the rest of the chat functionality. I recall the BMC folks saying that SRM 8.0 was compatible with ARS and ITSM 7.6.4 and that we could upgrade SRM on its own now. The chat functionality did seem kind of cool, especially since they said it could be integrated with Office Communicator. My suggestion is to go to your sales person if support is not helpful. They should be able to easily get someone to get that information to you since it is a feature that BMC seems to be proud of. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: Saturday, December 08, 2012 5:06 PM To: arslist@ARSLIST.ORG Subject: The New BMC Chat (what version of ARS and ITSM will it work on) All, I hope you're having a great weekend. Now for my strange issue. My management team came back from Houston and was demoed the new BMC Chat, that was released with ITSM 8.0. During the meeting someone informed one of the managers that BMC Chat could be used with ITSM and ARS 7.6.4 (which we just upgraded to) and I was tasked to get more info. When I asked BMC support they say that is not true. Yet they cannot find any documentation that says that (i.e. no compatibility list) and in fact could not find any of the documentation on BMC Chat (I found it on my own, but compatibility was not part of what I found). So I am I at a loss. On one hand I have a manager that says he was told (by someone at this executive meeting in Houston that it will work with our current version and on the other BMC support that cannot even send me a compatibility doc (or even find anyone that can answer my question). Any ideas? Howard ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: The New BMC Chat (what version of ARS and ITSM will it work on)
As I mentioned, below, the link that Prof. Strauss forwarded is regarding the upper case BMC Chat. The BMC Chat application is included in the BMC Remedy IT Service Management Suite (which is a marketing bundle that contains a bunch of products). -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Monday, December 10, 2012 8:22 AM To: arslist@ARSLIST.ORG Subject: Re: The New BMC Chat (what version of ARS and ITSM will it work on) Dave Thanks for the info, however, what does the customer support notice (11/26/12) talk about? It states BMC Chat 8.0, product ITSM 8.0, 7.6.04 Howard Sent from my iPhone 5 On Dec 10, 2012, at 10:56 AM, Easter, David david_eas...@bmc.com wrote: The naming is a little confusing. Just think of it this way: BMC Chat - upper-case Chat. This is the product that was obtained from the my-eService acquisition and in the doc link that Prof. Strauss forwarded. It is intended primarily to provide a Virtual Chat agent for end users as well as communication with end users. http://www.myeservice.com/wp/products/ chat - lower-case chat. This is functionality provided by AR System that utilizes integration with an XMPP chat server (like OpenFire). It is used primarily for communication between back-end technicians - not with end users. https://docs.bmc.com/docs/display/public/ars8000/Configuring+chat The chat (lower case) functionality was first introduced in AR System 8.0.00 / ITSM 8.0.00 - so it's not available in previous versions of AR System / ITSM. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Monday, December 10, 2012 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: The New BMC Chat (what version of ARS and ITSM will it work on) If it was the same briefing that I attended, I believe the line may have been blurred a bit between SRM, the AI agent, and the rest of the chat functionality. I recall the BMC folks saying that SRM 8.0 was compatible with ARS and ITSM 7.6.4 and that we could upgrade SRM on its own now. The chat functionality did seem kind of cool, especially since they said it could be integrated with Office Communicator. My suggestion is to go to your sales person if support is not helpful. They should be able to easily get someone to get that information to you since it is a feature that BMC seems to be proud of. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: Saturday, December 08, 2012 5:06 PM To: arslist@ARSLIST.ORG Subject: The New BMC Chat (what version of ARS and ITSM will it work on) All, I hope you're having a great weekend. Now for my strange issue. My management team came back from Houston and was demoed the new BMC Chat, that was released with ITSM 8.0. During the meeting someone informed one of the managers that BMC Chat could be used with ITSM and ARS 7.6.4 (which we just upgraded to) and I was tasked to get more info. When I asked BMC support they say that is not true. Yet they cannot find any documentation that says that (i.e. no compatibility list) and in fact could not find any of the documentation on BMC Chat (I found it on my own, but compatibility was not part of what I found). So I am I at a loss. On one hand I have a manager that says he was told (by someone at this executive meeting in Houston that it will work with our current version and on the other BMC support that cannot even send me a compatibility doc (or even find anyone that can answer my question). Any ideas? Howard ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.sug.com/disclaimers
Re: Basics of Collision Detection Tool config
BMC Remedy Change Management 7.6.04 User Guide 31-Jan-2011 PDFhttp://documents.bmc.com/supportu/documents/43/86/174386/174386.pdf Chapter 5, page 176: The Collision Detection tool (under Advanced Functions in the left navigation pane) determines if there are other change requests scheduled to work on the same CI during the same scheduled time, and helps you manage and resolve these potentially harmful conflicting change requests. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mancinelli, Rossella Sent: Monday, December 10, 2012 12:42 PM To: arslist@ARSLIST.ORG Subject: Basics of Collision Detection Tool config ** I was wondering if someone could steer me in the right direction to get a little background info. on how/where to configure the collision detection tool for Change Mgt. We're using ARS 7.6 Remedy on Demand. Thanks in advance. Regards, Rose Mancinelli, ITIL | IT Service Governance (ITSG) - Change Management | 3200 Highland Avenue, Downers Grove, IL 60515 | W: 630-737-3421 | rpmancine...@cvty.commailto:rpmancine...@cvty.com | ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to pull the ITSM application License Report
If you want historical information, you'd need to use the Historical License Usage feature in the product - not the License Usage report... https://docs.bmc.com/docs/display/public/ars8000/Recording+data+in+the+license+usage+forms#Recordingdatainthelicenseusageforms-15127 https://docs.bmc.com/docs/display/public/ars8000/AR+System+Historical+License+Usage+form Remember to choose All when configuring it so that ITSM application licenses are recorded as well as AR System user licenses. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vishal Navale Sent: Friday, December 07, 2012 11:00 AM To: arslist@ARSLIST.ORG Subject: How to pull the ITSM application License Report ** Hi, Has anyone knows how to pull the ITSM application licese reports? I want users have ITSM license assigned and not using more that 60 days. Regards, Vishal _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Monitoring
There is also: - BMC Remedy Health Advisor: https://communities.bmc.com/communities/docs/DOC-20770 - BMC Availability and Performance Management: http://www.bmc.com/products/offering/performance-and-availability-management.html The BPM product has a KM-Module specifically for AR System. The release notes for that can be found here: http://documents.bmc.com/supportu/documents/90/10/219010/Output/09186a33806c5fe1.htm -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lewington, Dominic Sent: Thursday, December 06, 2012 12:21 PM To: arslist@ARSLIST.ORG Subject: Re: Monitoring ADV: Column Technologies make a tool called Sentinel which seems suited to your needs, maybe we could speak off list and setup a demo? S Test lak...@gmail.com wrote: Listners, What are different monitoring tools, ways to proactivley monitor Midtier, Apache, Weblogic, ARS application Servers What are the ways to find out and notify that the server is down. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using a BIRT Editor to Create or Modify Web Reports
There are currently no short term plans to support later versions. I do not expect that later versions will work since the editor version is limited by the version of the embedded engine. Later editors will potentially insert constructs that are not recognized by the AR System web reporting engine - thus later editors are not supported. If/when the version of the embedded engine is updated to a later version, I expect that an equivalent version of the editor would be supported. If you have complicated reporting needs, BMC recommends considering the BMC Analytics product - which is designed to fulfill the business needs of customers with mature reporting requirements. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Tuesday, December 04, 2012 7:57 AM To: arslist@ARSLIST.ORG Subject: Re: Using a BIRT Editor to Create or Modify Web Reports Do you know if there are plans to support later versions? ITSM 764 sp2 I just tried 4.2.1 and was able to create a report using the AR System ODA driver but it would not run from the Midtier. I received missing object errors. Hay anyone else had luck using later versions? Thank you Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
8.0.0 SP1 now 8.1.00 - deferred to CY2013
Hi All, For those that hadn't yet figured it out, 8.0.0 SP1 was not released as originally planned in November. Wanted to informally let everyone know that the content that was in 8.0.0 SP1 has been reclassified as a minor release, 8.1.00. With the change in classification, the release will go through a short release validation cycle and has been delayed out to 1HCY2013. This version change applies to ITSM Suite applications, AR System and Atrium Core. I can't further comment on the content in a public forum, but for those that attended WWRUG2012 and saw my presentation, it's that content still. As you're probably seen, patches are being released against 8.0.00 to address critical defects in the short term. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.0.0 SP1 now 8.1.00 - deferred to CY2013
Decisions around invoking the Extension of Support Periods clause of the Release-based Support Policy http://www.bmc.com/support/prod-supp-policy-release-based.html have yet to be finalized. For 8.0.00, it falls under the Time-based Support Policyhttp://www.bmc.com/support/prod-support-policy-time-based.html and thus its support policy is unaffected. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rüdiger Tams Sent: Tuesday, December 04, 2012 10:57 AM To: arslist@ARSLIST.ORG Subject: AW: 8.0.0 SP1 now 8.1.00 - deferred to CY2013 ** Thank you, David. So does it mean that with 8.1 all Versions up to 7.6.3 will be Out of Support and the Versions in Support will be 7.6.4, 8.0.0 and 8.1.0 Thanks. Regards Rüdiger From: Easter, David david_eas...@bmc.com; To: arslist@ARSLIST.ORG; Subject: 8.0.0 SP1 now 8.1.00 - deferred to CY2013 Sent: Tue, Dec 4, 2012 4:58:02 PM Hi All, For those that hadn't yet figured it out, 8.0.0 SP1 was not released as originally planned in November. Wanted to informally let everyone know that the content that was in 8.0.0 SP1 has been reclassified as a minor release, 8.1.00. With the change in classification, the release will go through a short release validation cycle and has been delayed out to 1HCY2013. This version change applies to ITSM Suite applications, AR System and Atrium Core. I can't further comment on the content in a public forum, but for those that attended WWRUG2012 and saw my presentation, it's that content still. As you're probably seen, patches are being released against 8.0.00 to address critical defects in the short term. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using a BIRT Editor to Create or Modify Web Reports
I suppose it could. It comes with a Business Objects universe tailored to BMC Remedy applications but when you purchase the Premium upgrade (which is required to integrate with the Mid-Tier anyway), you get the entitlements to all the features within Business Objects Premium Enterprise. From there you could create your own custom reports with AR System as the data source, I’d expect. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Elry [mailto:elryal...@gmail.com] Sent: Tuesday, December 04, 2012 2:24 PM To: arsl...@googlegroups.com Cc: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG; Easter, David Subject: Re: Using a BIRT Editor to Create or Modify Web Reports Hi David... Can BMC Analytics be used with custom applications? On Tuesday, December 4, 2012 11:35:22 AM UTC-5, Easter, David wrote: There are currently no short term plans to support later versions. I do not expect that later versions will work since the editor version is limited by the version of the embedded engine. Later editors will potentially insert constructs that are not recognized by the AR System web reporting engine - thus later editors are not supported. If/when the version of the embedded engine is updated to a later version, I expect that an equivalent version of the editor would be supported. If you have complicated reporting needs, BMC recommends considering the BMC Analytics product - which is designed to fulfill the business needs of customers with mature reporting requirements. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:ars...@arslist.orgjavascript:] On Behalf Of Frank Caruso Sent: Tuesday, December 04, 2012 7:57 AM To: ars...@arslist.orgjavascript: Subject: Re: Using a BIRT Editor to Create or Modify Web Reports Do you know if there are plans to support later versions? ITSM 764 sp2 I just tried 4.2.1 and was able to create a report using the AR System ODA driver but it would not run from the Midtier. I received missing object errors. Hay anyone else had luck using later versions? Thank you Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using a BIRT Editor to Create or Modify Web Reports
It is a separate product, not included with AR System. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Elry [mailto:elryal...@gmail.com] Sent: Tuesday, December 04, 2012 2:45 PM To: arsl...@googlegroups.com Cc: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG; Easter, David Subject: Re: Using a BIRT Editor to Create or Modify Web Reports I have a client who would like to use Analytics with a custom application and not the ITSM Suite. Should they contact the local Sales Rep for a price on Business Analytics, or is this a product that comes with ARS. On Tuesday, December 4, 2012 5:28:42 PM UTC-5, Easter, David wrote: ** I suppose it could. It comes with a Business Objects universe tailored to BMC Remedy applications but when you purchase the Premium upgrade (which is required to integrate with the Mid-Tier anyway), you get the entitlements to all the features within Business Objects Premium Enterprise. From there you could create your own custom reports with AR System as the data source, I’d expect. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Elry [mailto:elry...@gmail.comjavascript:] Sent: Tuesday, December 04, 2012 2:24 PM To: ars...@googlegroups.comjavascript: Cc: ars...@arslist.orgjavascript:; ars...@arslist.orgjavascript:; Easter, David Subject: Re: Using a BIRT Editor to Create or Modify Web Reports Hi David... Can BMC Analytics be used with custom applications? On Tuesday, December 4, 2012 11:35:22 AM UTC-5, Easter, David wrote: There are currently no short term plans to support later versions. I do not expect that later versions will work since the editor version is limited by the version of the embedded engine. Later editors will potentially insert constructs that are not recognized by the AR System web reporting engine - thus later editors are not supported. If/when the version of the embedded engine is updated to a later version, I expect that an equivalent version of the editor would be supported. If you have complicated reporting needs, BMC recommends considering the BMC Analytics product - which is designed to fulfill the business needs of customers with mature reporting requirements. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:ars...@arslist.org] On Behalf Of Frank Caruso Sent: Tuesday, December 04, 2012 7:57 AM To: ars...@arslist.org Subject: Re: Using a BIRT Editor to Create or Modify Web Reports Do you know if there are plans to support later versions? ITSM 764 sp2 I just tried 4.2.1 and was able to create a report using the AR System ODA driver but it would not run from the Midtier. I received missing object errors. Hay anyone else had luck using later versions? Thank you Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: sizing requirements 8.0 -- how to get
It was fixed yesterday afternoon by IDD. So it was happening, but was
corrected.
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary
participation in this forum is not intended to convey a role as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Friday, November 30, 2012 12:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: sizing requirements 8.0 -- how to get
**
Hi,
renders ok for me. I suggest heading to the following and downloading the
snapshot:
https://docs.bmc.com/docs/display/public/ars8000/PDFs
This way you will have all the content in one PDF and can then reference back
to the Wiki for any changes.
Cheers
Carl
http://www.missingpiecessoftware.com/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: 29 November 2012 19:55
To: arslist@ARSLIST.ORG
Subject: sizing requirements 8.0 -- how to get
** https://docs.bmc.com/docs/display/public/ars8000/Hardware+requirements
shows the following lovely statement..
Hardware requirements
Unable to render {include} Couldn't find a space with key: ac81
HUH??? .. anyone help..
--
Patrick Zandi
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: sizing requirements 8.0 -- how to get
8.0.00 isn't really much different than 7.6.04 in terms of architecture or
resource usage - so the 7.6.04 doc can still be used for general sizing, yes.
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary
participation in this forum is not intended to convey a role as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Friday, November 30, 2012 8:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: sizing requirements 8.0 -- how to get
** https://docs.bmc.com/docs/display/itsm7604/Solution+sizing+baseline
BMC says this is where to go for Architecture.. so 8 is using what 7 said.
On Fri, Nov 30, 2012 at 10:00 AM, Easter, David
david_eas...@bmc.commailto:david_eas...@bmc.com wrote:
**
It was fixed yesterday afternoon by IDD. So it was happening, but was
corrected.
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary
participation in this forum is not intended to convey a role as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Carl
Wilson
Sent: Friday, November 30, 2012 12:30 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: sizing requirements 8.0 -- how to get
**
Hi,
renders ok for me. I suggest heading to the following and downloading the
snapshot:
https://docs.bmc.com/docs/display/public/ars8000/PDFs
This way you will have all the content in one PDF and can then reference back
to the Wiki for any changes.
Cheers
Carl
http://www.missingpiecessoftware.com/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick
zandi
Sent: 29 November 2012 19:55
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: sizing requirements 8.0 -- how to get
** https://docs.bmc.com/docs/display/public/ars8000/Hardware+requirements
shows the following lovely statement..
Hardware requirements
Unable to render {include} Couldn't find a space with key: ac81
HUH??? .. anyone help..
--
Patrick Zandi
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers
Are_
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers
Are_
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers
Are_
--
Patrick Zandi
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
___
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Re: sizing requirements 8.0 -- how to get
Hi Francois,
Atrium Core is a collection of multiple services / products - so I can't
really answer the question as phrased. Can you point to the documentation that
stated that the service you're thinking of needed to be on the same AR System
server as ITSM in Atrium Core 7.6.04? Perhaps from that we can determine what
service you're referring to and if things have changed in the 8.0.00
documentation.
Or you could look through the 8.0.00 documentation on your own to see if you
can find the answer: https://docs.bmc.com/docs/display/public/ac80/Home
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary
participation in this forum is not intended to convey a role as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers
Sent: Friday, November 30, 2012 8:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: sizing requirements 8.0 -- how to get
**
Hi David,
Can one now run the Atrium Core on a separate server from ITSM or is it still
required to be on the same server (DB)? Do you have any reference
documentation n this if so?
Thanks
Francois
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Friday, November 30, 2012 6:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: sizing requirements 8.0 -- how to get
**
8.0.00 isn't really much different than 7.6.04 in terms of architecture or
resource usage - so the 7.6.04 doc can still be used for general sizing, yes.
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary
participation in this forum is not intended to convey a role as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Friday, November 30, 2012 8:04 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: sizing requirements 8.0 -- how to get
** https://docs.bmc.com/docs/display/itsm7604/Solution+sizing+baseline
BMC says this is where to go for Architecture.. so 8 is using what 7 said.
On Fri, Nov 30, 2012 at 10:00 AM, Easter, David
david_eas...@bmc.commailto:david_eas...@bmc.com wrote:
**
It was fixed yesterday afternoon by IDD. So it was happening, but was
corrected.
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary
participation in this forum is not intended to convey a role as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Carl
Wilson
Sent: Friday, November 30, 2012 12:30 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: sizing requirements 8.0 -- how to get
**
Hi,
renders ok for me. I suggest heading to the following and downloading the
snapshot:
https://docs.bmc.com/docs/display/public/ars8000/PDFs
This way you will have all the content in one PDF and can then reference back
to the Wiki for any changes.
Cheers
Carl
http://www.missingpiecessoftware.com/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick
zandi
Sent: 29 November 2012 19:55
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: sizing requirements 8.0 -- how to get
** https://docs.bmc.com/docs/display/public/ars8000/Hardware+requirements
shows the following lovely statement..
Hardware requirements
Unable to render {include} Couldn't find a space with key: ac81
HUH??? .. anyone help..
--
Patrick Zandi
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Patrick Zandi
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Re: EXTERNAL: Re: compatibility list problems
Also, the legacy format is still available for Remedy and Atrium products here: http://www.bmc.com/support/reg/remedy-compatibility-tables.html If you have feedback about the new SPAC utility as compared to the old PDF format, we'd love to hear about it: (Constructive) criticism of ways to improve it, information that is difficult to now get to or omitted, positive abilities the SPAC has that the PDFs don't have, etc. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, November 29, 2012 9:08 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: compatibility list problems ** Works fine for me as well in Firefox 16.0.2: [...] -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Thursday, November 29, 2012 6:35 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: compatibility list problems ** Oh wow. that did not work.. LOL.. see attached.. On Thu, Nov 29, 2012 at 9:34 AM, patrick zandi remedy...@gmail.commailto:remedy...@gmail.com wrote: I am using the following selection BMC Remedy ITSM with 8.0 there is no other buttons to select just the excel, which does nothing.. but data is here.. Error! Filename not specified. On Thu, Nov 29, 2012 at 9:27 AM, Reiser, John J john.j.rei...@lmco.commailto:john.j.rei...@lmco.com wrote: ** Dumb question here Pat but did you select the version, OS and Database before you clicked the Export to Excel? Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Thursday, November 29, 2012 9:19 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: EXTERNAL: Re: compatibility list problems ** IE does not work either.. is there some way to get this ?? is this format.. without retyping everything.. On Thu, Nov 29, 2012 at 9:14 AM, patrick zandi remedy...@gmail.commailto:remedy...@gmail.com wrote: https://support.bmc.com/arsys/apps/remcspenu.bmc.com/SSP/SPAC:EndUserForm/ProductView/?mode=submitcacheid=8ff45e56 the button export to excel does nothing.. .. I will try in IE, but in foxfire.. I get nothing.. I really need this.. functionality.. -- Patrick Zandi -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC Support/EOL
End-of-Support for ITSM / AR System 7.6.03 is 16th Jan 2014. It is currently in limited support. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rackley, James Sent: Thursday, November 29, 2012 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Support/EOL Anyone know what the EOL is for 7.6.03? It came up in a meeting yesterday and I had no answer. v/r, Jim -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Thursday, November 29, 2012 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Support/EOL Matthew, Going out of support can have many impacts. Depending on what your corporate direction is, and the criticality of your system, your company may have a policy that you MUST be up to date on patches/versions of software if for no other reason than security. They typically seem to want someone to escalate an issue to if a problem exists that is causing an outage. Neither of these would be possible if you stay on your current version beyond the EOL. Outside of that aspect of it, 7.5 was a stable version in general, and isn't prone to crashing on a regular basis, so if you drop out of support, then you aren't likely to have a system just dying on you regularily. On a separate note though, BMC in the past has required you to basically 'pay back rent' when you stop support, and then re-start at a later date...so the general 'savings' don't end up materializing if that is the thought behind potentially dropping support. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Moellmer, Matthew Sent: Thursday, November 29, 2012 10:01 AM To: arslist@ARSLIST.ORG Subject: BMC Support/EOL ** Hello all, I don't post a lot here but I do read a lot. Currently we are on version 7.5 which is scheduled for end of life 2nd qtr. 2013 I think. While trying to get a project moving and get the system upgraded I have found that we may not be given/granted all of the tools we need to make the move successfully. With that being said, has anyone dealt with BMC and falling out of support completely? This is something I haven't had to deal with in the past and if it comes down to it I am just wondering if any other customers have had to deal with this and what to expect. I am already working with BMC on this, so I am just looking for an outside opinion from others that may have dealt with this. Matthew Moellmer This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Blue (new) license agreement issues...
Sounds to me like there may be information missing on both sides, but here's the raw information. Under Suite (blue) licensing, license entitlement is sold in bundles. So for the Service Desk User bundle, you get the following entitlements: AR User Fixed Incident Mgmt Fixed Problem Mgmt Fixed Or AR User Floating Incident Mgmt Floating Problem Mgmt Floating The AR User portion of the bundle _can_ be used for custom/bespoke applications or extensions. However, obviously the Incident/Problem licenses require that the AR User license be present on the same AR System server to operate - i.e. you can't install the AR User on one system and the Incident/Problem on another and expect to use Incident/Problem on the second system. Fixed licenses are site licenses - they are associated with a named user. Thus the same human being is entitled to use the purchased fixed entitlement on multiple instance, but _only_ if the login name is exactly the same on every instance. Floating licenses are linked to an instance, but can be shared by multiple human beings. The number of people that can concurrently be logged in equals the number of installed floating user licenses. Even if the same human being goes to a second instance, they will need to access a second purchased floating license. So two possibilities: 1. If Fixed was purchased, the fixed licenses could be activated on a second instance as long as they are assigned to the same named user with the same login name. The AR System User license could be used to power a custom/bespoke application. 2. If floating, the licenses would all have to be deactivated on the first instance and then enabled on the second instance. The floating AR System User license could be used then to power either Incident/Problem or a custom/bespoke application. So one outstanding question is - which bundle did they buy? Thanks, David J. Easter Product Line Manager, AR System BSM Atrium Solutions Mgmt BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, November 27, 2012 5:53 AM To: arslist@ARSLIST.ORG Subject: Re: Blue (new) license agreement issues... I would disagree, because part of that stack is a Remedy base licensewhich is all that's needed to run custom appsI would certainly get clarification directly from BMC on this one. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 6:35 AM To: arslist@ARSLIST.ORG Subject: Re: Blue (new) license agreement issues... Hi L.J., They say we can't move the entire license stack, and then run a home-grown application on that license. Best Regards - Misi, RRR AB, http://rrr.se Misi, So are you saying that they want to move the AR User, but not the Incident/Problem, or that they want to move the entire stack to another server, even though the other server doesn't contain service deskI would imagine that moving the entire license stack would be possibleit would be using a more expensive license than necessary (only need the AR License)...but as long as it isn't being used in more than one environment at a time, I can't see it as being a problem. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 1:52 AM To: arslist@ARSLIST.ORG Subject: Blue (new) license agreement issues... Hi, I have a client with Service Desk Fixed/Floating licenses. Technically, 1 Service Desk Fixed/Floating license equals this: 1 AR User Fixed/Floating 1 Incident Mgmt Fixed/Floating 1 Problem Mgmt Fixed/Floating They are told that they are NOT allowed to run home-grown forms on a Service Desk Fixed/Floating license! If we go into more details, they want to move some of the Service Desk Fixed/Floating licenses to a separate server where the home grown license resides. But to me, that should make no difference. Any input on this? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: When is a Floating Application License Consumed
FYI, Option #2 would very likely be interpreted by BMC Legal as an attempt to circumvent the EULA, so I would not recommend doing it. I understand that the spirit of the idea is to address the issue with the Overview Console which will itself be addressed in a later version. However, the general suggestion outside of a specific issue would very likely lead to a breach of the license agreement. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, November 23, 2012 2:25 AM To: arslist@ARSLIST.ORG Subject: Re: When is a Floating Application License Consumed Hi, I have a couple of ideas... 1. The Overview Console that consumes licenses across all applications, if the user has a Floating license to these same applications. Suggestion: Make the forms searched customizable per user. The user can then hit a special button to show a list of tickets across All applications if needed. This would require BMC to change their Overview Console plugin... 2. Remove the Floating Application licenses from your users each night. When a user actually open the application form, you can have workflow that assigns the Floating Application license at that time. Would this be a breach of the license agreement? My initial thought on this would be NO, but I don't really know. Any comments? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Everyone, One more follow-up to my previous message that was explaining when licenses are obtained to try and address some questions that have come up. The model of licensing A user is assigned the potential for a particular type of license - Read, Restricted Read, Floating Write or Fixed Write. Each of these types of licenses have specific capabilities and restrictions. When a user accesses the system WITHOUT accessing data, they will get a Read license assigned to them and their potential license is still potential because they have done nothing on the system yet. When a user performs any data access within the scope of their license (any form for AR System licenses and forms licensed for the application for Application licenses), their potential license is obtained for this session. Now, if their potential license is a Read, Restricted Read, or Fixed license, this is not really an event because those types of licenses are ALWAYS available. If their potential license is a Floating Write license, this act of obtaining is significant because a token from a limited pool is obtained. Yes, the license is obtained at ANY data access. That is because you have started work and you are licensed for that type of license so one is obtained for you so that you have no restrictions working within that type of license (otherwise you could for example fill out a bunch of data to modify something and then be refused at the save point because you could not obtain a token). The concept of no license needed for read is actually a rather unusual one. Most products require that a user have a license to be able to enter the application at all. For the AR System and BMC applications, you do not need a license to read or submit if that is all you are going to do. Only if you are going to open and change and save something created by someone else do you need a write license. But, if you have a write license of some form, you will obtain that write license whenever you do any data access - including read - within the system. Overview console I tried to be very clear in my previous message. It describes how obtaining a license works within the system and it details the specifics about what is happening. It describes the issue with the Overview console and why a license is obtained. This is true up through and including the current shipping product (8.0 as of this note). Now, I did call out that BMC has recognized that the fact that a broad group of application licenses are obtained on accessing the Overview console is not really what the broader intention and an overall best practice should be. So, this is acknowledgement that BMC understands the issue that is being mentioned and that there is attention being paid about
OT: Posting BMC Communities responses to Twitter
I've started re-tweeting my responses to BMC Communities when appropriate - so if you wish to know when I've posted something to BMC Communities, you can follow me on Twitter: @davidjeBMC Anyone can do the same, BTW. There's a little Twitter button at the bottom of each thread you can click on once you've posted. [cid:image001.png@01CDCBD6.424B3F80] -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
Re: Lic Ques
ADDM is not part of the Atrium CMDB license, no. BMC Analytics licensing is not part of the BSM Dashboards license, no. Probably best for you to contact your BMC sales representative or partner to discuss your licensing needs. These products can be made available together as part of offered Suite bundles, so perhaps that it what you're really asking about. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub Sent: Sunday, November 18, 2012 1:37 AM To: arslist@ARSLIST.ORG Subject: Lic Ques ** * Atrium discovery and dependency mapping should be part of CMDB lic ? Analytical should be part of dashboard lic ? -- Ramy Ayoub Products and Service Delivery Business Process Automation Vodafone - Egypt Phone: +20100441441 Email: ramy.ay...@vodafone.commailto:ramy.ay...@vodafone.com Smart Village, Vodafone-Egypt C2 Building Cairo/Alex - Desert Road KM28, Smart Village _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Architecture for ARS 7.6.04 ITSM7.6.04 - 32bit vs 64bit OS
Answered on BMC Communities... https://communities.bmc.com/communities/message/280344#280344 -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Trez Moreland -DoIT- Sent: Monday, November 19, 2012 7:10 AM To: arslist@ARSLIST.ORG Subject: Architecture for ARS 7.6.04 ITSM7.6.04 - 32bit vs 64bit OS ** Hi all: I have a question about 32bit v. 64bit OS in a 3-tier architecture for ARS 7.6.04 ITSM 7.6.04 (Asset Management only).3 Our current PRD environment is an ARS 7.6.04 SP2 on a Win2003Server 32bit OS with a SQL Server 2005 DB. DB, Application, and Mid-Tier all on one server for a small environment with no approximately 50 concurrent users. Our service ticketing application is 100% custom built. I have installed a development ennvironment ARS, CMDB, and ITSM (Asset Only) 7.6.04 SP3 on a single Win2008 32 bit server to to learn the ITSM Administration and Asset Management Admin User functionality - all seems to be working OK with only a few minor glitches. We're currently planning a PRD implementation involving a three-tier architecture with separate for DB (SQL2008 64bit), Application, and Midtier. Our Server Team is wondering if we can make do with a single Win2012 64-bit OS for the DB and two Win 2008 32 bit servers for Mid-Tier and Application functions. Not being a networking or OS expert, (just a lonely applicaiton admin) my initial understanding of the differences in the two OS's leads me to believe I should be making a case for a homogeneous server architecture. I think that any performance enhancements resluting from movement to a 64-bit OS on the DB Server would be nullified by the slower performance of a 32bit Mid-Tier server. And, I would think the larger file and app sizes associated with the CMDB and the Mid-Tier processing should realize greater processing improvements in a 64bit environment. It may be that in a small environment such as ours, the differences would not be so great. But I could use some assistance getting my head around the concepts so I can make the appropriate recommendations. Any feedback on these considerations? Regards, Trez Theresa Trez Moreland Remedy Administrator Maryland Department of Information Technology 45 Calvert Street Annapolis, Maryland 21401 Tele: (410) 260-7648tel:%28410%29%20260-7648 FAX: (443) 926-7942tel:%28443%29%20926-7942 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Regarding installation of BMC Remedy Developer Studio
Remedy Developer Studio is not a product sold separately from AR System. You cannot purchase just Developer Studio. Developer Studio is a component that comes as part of a BMC Remedy AR System purchase. It does not come with a Remedy Application license. Not exactly sure what was meant by that, but no BMC Remedy application licenses or BMC Remedy application user licenses come with BMC Remedy AR System. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, November 19, 2012 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: Regarding installation of BMC Remedy Developer Studio I think the BMC Remedy Developer Studio tool costs about $20K minimum. It come with a Remedy Application license and a Support ID. Check with your BMC Salesman Executive Representative, He/she can assist you. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Neha Khandelwal Sent: Monday, November 19, 2012 12:33 AM To: arslist@ARSLIST.ORG Subject: Regarding installation of BMC Remedy Developer Studio Hi, I am new to BMC Remedy Developer Studio tool. Can someone please assist me as to how to get BMC Remedy Developer Studio tool? What are the prerequisite to install and configure BMC Remedy developer Studio tool? What are the license requirementa nd its cost? Thanks in advance... Regards Neha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS 8.0 database versions for Linux
Officially, BMC Remedy AR System version 8.0.00 supports a minimum of Oracle 11gR1 as the database. http://www.bmc.com/support/reg/remedy-compatibility-tables.html [cid:image003.jpg@01CDC310.921C1760] -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: Thursday, November 15, 2012 7:13 AM To: arslist@ARSLIST.ORG Subject: ARS 8.0 database versions for Linux ** My company is doing a datacenter move and we are replacing equipment, we are moving from Solaris 9 zones to RedHat RHEL 5 OS and around the same time we are doing an ARServer upgrade from 7.5 to 8.0 and I have some questions on whether we have to upgrade our Oracle database from 10G to 11G. Can we just upgrade the Client Libraries to 11G and upgrade the 10G database later or do we have to be on an 11G database as well? We are a totally custom shop, no OOTB Remedy apps if that makes any difference. Paul Campbell | Development Team Lead | TSD SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image003.jpg
Re: When is a Floating Application License Consumed
It's in the documentation... When a user who is assigned a Floating license logs in to AR System, the user is given a Read license. When the user attempts to perform a search, modify, or submit operation, AR System checks for an available Floating license, and the following occurs: - If a Floating license is available, the user is granted write access to requests. The user retains write access until the Floating license is released (for more information, see Releasing floating licenses on page 53). - If no Floating licenses are available, the user is notified and continues to use the Read license until a Floating license becomes available. Many applications, including BMC Remedy ITSM applications, perform a search on behalf of the user when launching informational consoles. Thus, the users may consume a floating token even if they have not yet performed a modify or submit. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, November 13, 2012 10:58 AM To: arslist@ARSLIST.ORG Subject: When is a Floating Application License Consumed At WWRUG12 there were many conversations revolving around application licenses. The answers varied depending on who answered your question. Does anyone have a definitive answer for when a license is consumed? I need to explain the process to management and I am not quite sure I understand it correctly. An example of the main question would be: Susie has a floating Licenses for both Change and Incident Management. She logs into ITSM and is on the SHR:Landing Console and her team has Change Requests in their queue along with Incidents. Her curser is on the first entry in the table. Does she latch onto and consume a license for Change Management (and Incident) even if she has not opened a ticket on her screen? All she sees is the table containing the list of tickets in her queue. I know there are many license threads in the Communities and here on ARSList, but none of the give an answer other than talk to your salesman. The salesmen don't know when a license is consumed. They just know how to sell you more. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Does AR System 8 now support the menu bar in mid-tier?
No – nothing has changed between 7.6.04 and 8.0.00 in that area. Note, however, there have been no requests to port it over to the Mid-Tier that I’m aware of either, so if this is something you feel should be done, I’d suggest posting it as an idea on BMC Communities and find out if others agree with you – or have developed other ways to accomplish your business goals without requiring the legacy menu bar found in Remedy User Client. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brad J Sent: Friday, November 09, 2012 8:27 AM To: arslist@ARSLIST.ORG Subject: Does AR System 8 now support the menu bar in mid-tier? ** Just wondering if anyone knows whether the menu bar is viewable in mid-tier with version 8.0 of AR System? We use the menu bar heavily in the WUT and were hoping to see it finally supported in mid-tier. We found references to the menu bar in the 8.0 documentation, but nothing that states it outright. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG12 - Get Over It Parody lyrics
By popular demand, I re-recorded this song karaoke style so that the lyrics can be heard and understood. It's attached at the bottom of the BMC Communities document with the video and lyrics. https://communities.bmc.com/communities/docs/DOC-21507 And now for the thanks: To Phil Bautista for coming up with the original idea for the parody. It was at his request that we put this together and it wouldn't have gotten up on stage without him. To Jason Miller for being my wingman and drummer on the song. Up on stage was the first time that band had ever played together (no practice session!) and his beat kept it moving. Plus he helped massage the lyrics at the last minute making it even better. To Bruce Campbell who served as an invaluable mentor in re-recording and mixing the mp3/karaoke version. And to the ARSList as a whole for recognizing the light hearted poke and taking this all in the fun it was intended. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips Sent: Thursday, October 18, 2012 11:25 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG12 - Get Over It Parody lyrics ** If you know the song, it's hilarious rp ---Original Message--- From: Dave Shellman To: arslist@ARSLIST.ORG Subject: Re: WWRUG12 - Get Over It Parody lyrics Sent: Oct 19 '12 16:44 ** It was all in jest. Dave On Oct 18, 2012, at 8:20 PM, Bruce Sisk siskbr...@peoplepc.commailto:siskbr...@peoplepc.com wrote: ** Sounds angry... Sent from my iPad On Oct 18, 2012, at 11:12 PM, Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com wrote: ** For those that couldn't hear (or understand) the lyrics being sung at the celebration - here they are! Get Over It lyrics Songwriters: Henley, Don; Frey, Glenn Lewis; Parody by David J. Easter I read ARSList and what do I see? A lotta people cryin' for the W-A-T They point their crooked little fingers at Dev Studio They're shakin' their heads sayin' nothing but No. It doesn't do that and it doesn't do this They want to keep their Admin Tool from 1996 Get over it! Get over it! All this whinin' and cryin' and pitchin' a fit Get over it! Get over it! You say you can't develop since you switched in 7.5 But you might feel better if we keep the User Tool alive The more I think about it old Dougie was right Let's drop the support, drop it tonight You don't wanna upgrade, want your maintenance for free This ain't open source - it's B-M-C Remedy Get over it! Get over it! Read the documentation, it'll help quite a bit Get over it! Get over it! I yell at my screen every time you start a brand new poll This horse is now dead, you're out of control You think you're a rebel, I think you're a troll, yeah yeah yeah Yeah you're draggin' your feet - the future is here You might as well accept it - your path is crystal clear If you don't adapt, we won't keep you around Instead of writing workflow you'd just bring our servers down Complain about the present - you're livin' in the past So come next year to WWRUG - we'll kick your little ass! Get over it! Get over it! You need 3 extra screens to make the panels all fit? Get over it! Get over it! Get over it! Get over it! Dan will throw you off the list if you don't call it quits! Get over it! Get over it! -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this song do not necessarily reflect those of BMC Software, Inc. My voluntary participation in the Remedy Rockstar band is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS Wiki
https://docs.bmc.com/docs/display/public/ars8000/PDFs Ready-made PDFs of this space The following table provides ready-made PDFs that contain snapshots of the content in this space. Ready-made PDFs are created for new releases and service packs at the time of their release. Although these PDFs contain all topics, the content of some topics is better suited for online viewing. Ready-made PDFs Snapshot Date File size Version 8.0.00 https://docs.bmc.com/docs/download/attachments/149489769/ars8000-092012.pdf?version=1modificationDate=1348177012000 September 20, 2012 27,412 KB -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Friday, November 02, 2012 11:31 AM To: arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** I believe you can download the entire set of docs and load it on your own web server Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Friday, November 02, 2012 12:05 PM To: arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** Allow me to summarize: Get Over It! (David Easter may need to add a new verse to his song). I first encountered the wiki form of documentation for ADDM, and it never seemed to match the system, But that was maintenance no wiki per se at issue. The folks working on the Wiki documentation were at the BMC booth last year at WWRUG11. Wiki: better for searching when you don't know where something is Pdf: Better for reading about a specific topic when you do know where it is and for not being on-line Is there a way to take the Wiki stuff off line to my iPad or laptop? Convert to .pdf constantly blows up when I try it Lol Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: November 2, 2012 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** David, Let's see... BMC discussed the idea of changing to wiki based documentation at WWRUG 2011 in the general session (I know because I discussed it). And, this has been talked about in User Groups and other gatherings in the year since then. BMC has some products that are using wiki based documentation - the ADDM product for example - and have been for several years and have gotten a lot of positive customer feedback on the concept. BMC did have discussions with various advisory boards and customers in general about the concept of moving to a new approach for documentation and received pretty much universal comments that a move to a more interactive approach that is available from anywhere, can be linked easily, can be commented on and updated quickly was a good approach to take. No, BMC did not talk with every customer individually about the change, but there was over a year of prior discussion that there was going to be a change and there was exploration of the topic with many customers well in advance of any move. Yes this is different (and I am someone who loves books and want the paper in my hands and refuses to use electronic books of any form). There is a different feel and there is a different interaction paradigm. There have been several comments from folks where there have been problems interacting with the docs. If you have comments/suggestions about specific data or specific pages, definitely use the comments section and as has been shared, the doc team is actively watching and responding to comments. If there are larger issues like general navigation concerns or problems getting to functions like printing, just include a note in your posting that you would be willing to talk with the doc team about your experience and I am sure that I can have someone in contact with you to listen to your feedback (just like there was a team at WWRUG 2012 to do just that) and see if there isn't something more generic that can be changed. Overall, the idea of online doc, more wiki style is a style of documentation that more and more customers are asking for and expecting. There was a similar reaction to the change from printed documents to on-line only documents that happened 5 to 7 years ago. If you are having challenges, please leave comments or volunteer to have a discussion with the doc team so they can provide the best doc experience possible. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark Sent: Friday, November 02,
Re: ARS 7604 Custom App and Reporting Issues
Ø Setting a remote DB is not recommended for ARS setup. That is not an accurate statement as it is phrased. The vast majority of our customers install AR System server on a different machine then where their database is running - and that is the recommended configuration. If you meant something different, you may wish to rephrase for accuracy. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai Sent: Thursday, November 01, 2012 9:30 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7604 Custom App and Reporting Issues ** Vikrant You have mentioned REMOTE SQL 2008 DB. That might be the cause. Setting a remote DB is not recommended for ARS setup. There are more than 10-12 known issues and defects on reporting for SP1 and SP2 Using report cause CPU spike, Does not account maxGetList, large report generation cause out of memory error, Null pointer exception, downloading report is very slow etc etc list is very big. You might want to check the Release doc specifically around reports. Thanks Ravi Rai Date: Thu, 1 Nov 2012 02:38:17 -0400 From: vkulka...@columnit.com Subject: ARS 7604 Custom App and Reporting Issues To: arslist@ARSLIST.ORG hi Everyone, We are facing some issues in crystal report for one of our client. The crystal report is a call details report with about 30 fields in it which included about 10 formula fields. The issue we are facing is that it takes a lot of time to extract a single report and at a time we can only extract report for a time span of 30 days if we increase the time span it just gets stuck and we get nothing the user tool just gets stuck. The application is a complete custom application and we are not using anything OOTB apart from foundation part(people form, user form etc). The AR architecture is such that we have only 1 application server (ARS 7.6.0.4 SP2) which is our reporting server as well. Then we have a remote SQL 2008 DB and a stand alone MT ARS 7.6.0.4. The configurations of the above servers is as below ARS/Reporting Server = 32GB RAM 100Gb HDD 2.6Ghz dual core 2 processors. SQL or DB server = 16GB RAM 500GB HDD 2.6Ghz dual core 2 processors. MT Server = 16GB RAM 100GB HDD 2.6Ghz dual core 2 processors. Now there are few things that we plan to configure to improve performance on the system and would like some opinion on the same from you guys so as to what more can be done on the same. Things we plan to do : 1) Threads and queues to be configured : Gradually increase the number of threads from the default value (not sure about the number) 2) Indexes : To set 6-7 fields as indexes on the form on which the reports runs. 3) Disable unwanted escalation : Don't know if this will help but will try to disable most of the unwanted OOTB escalations which we do not use. 4) MT JVM memory check : Its already set to max = 1024 MB not sure how much can we increase it more. 5) Check for DB side configuration : This is something new we are trying to find out things that we can configure on DB side to get better performance. Also we think this all infrastructure being on cloud would make a difference as well am I right? Thanks in advance for the replies. Regards, Vikrant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: New Columns To Web Report Designer
Yes. It is the only version of the Eclipse provided BIRT editor that will create reports that work properly inside of web reporting found in version 7.6.04. This does not change in version 8.0.0x, by the way. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bruce Smith Sent: Friday, October 26, 2012 10:16 AM To: arslist@ARSLIST.ORG Subject: Re: New Columns To Web Report Designer Is the 2.5.1 version the only version of BIRT that will work with ITSM 7.6.04? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy - SAML Integration
If you’re referring to Single Sign-On authentication, Atrium SSO also supports SAML in version 8.0.00: https://docs.bmc.com/docs/display/public/sso80/Using+SAMLv2+for+authentication -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: Friday, October 26, 2012 2:32 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy - SAML Integration ** It involves a custom plugin at the midtier level. Column Technologies helped us implement it here, and I know the guys at Java Systems Solutions have an offering. You can find out info on both via the below URLs. Nate. www.columnit.comhttp://www.columnit.com www.javasystemsolutions.comhttp://www.javasystemsolutions.com Nathan Aker ITSM Solution Architect McAfee, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Prakash Kodali Sent: Friday, October 26, 2012 4:25 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy - SAML Integration ** Helloo Friends, Anybody is having any idea? Please let me know, if anybody having any questions/clarifications. Thanks, Prakash. On Friday, October 26, 2012 12:28:10 PM UTC-6, Prakash Kodali wrote: ** Helloo Listers, My company wants to integrate the Remedy system with the company portal. So, I want to know the details, how to integrate the Remedy with SAML. I would appreciate, anybody has any idea about this. It would be great if any body share the Remedy-SAML integration document OR at least point me in the right direction. we are using ARS Server 7.6 Happy Friday. Prakash. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Zero Downtime (ZDT) idea available for voting on BMC Communities
For those who attended the Zero Downtime (ZDT) prototype proposal presentation at WWRUG12, we've created an idea in the AR System area of the BMC Communities to enable you to voice your support (or disapproval) and vote it up (or down) in priority. https://communities.bmc.com/communities/ideas/1421 To vote, you will need an account on BMC Communities - but you can get such account for free; a current maintenance contract (i.e. Support ID) is not required. Just sign up with a valid E-mail address. If your organization would like to voice an even stronger opinion, please feel free to have a senior member of your organization send me a direct E-mail at david_eas...@bmc.commailto:david_eas...@bmc.com stating the positive business case for implementing such an idea - or log an official Request For Enhancement (RFE). Thanks, David J. Easter Product Line Manager, AR System BSM Atrium Solutions Mgmt BMC Software, Inc. [cid:image001.gif@01CDB1CA.ABD474B0]http://www.bmc.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.gif
Re: Dev Studio Client Tool tips Tricks Panel
Perhaps a document on BMC Communities? -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, October 23, 2012 3:15 PM To: arslist@ARSLIST.ORG Subject: Re: Dev Studio Client Tool tips Tricks Panel ** Jason, Joe et al... Could you maybe create something that has all of these tips into the one email or even a document we can download somewhere. This is all getting confusing! Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 23, 2012 5:04 PM To: arslist@ARSLIST.ORG Subject: Re: Dev Studio Client Tool tips Tricks Panel ** We are working on migrating from the environment I described to ITSM. In the HD6/custom env some of the forms still use buttons on the Menu bar as well as not all forms are formatted appropriately for web. We built a separate ITSM 7.5 (around WWRUG10), upgraded to 7.6, upgrade to 7.6.04. We made our first CMDB attempt here (doing the things experts say not to do but we wanted to do it our way anyways). That system was getting old before it was really even used so I build fresh 7.6.04 that I'll upgrade to 8.0 SP1 pretty much the day it comes out. I upgrade our 7.6.04 QA env to 8.0 RTM during the beta with ease so I am very comfortable with 8.0. We just want to skip the effort of installing 8.0 and then SP1 right after it. There is a lot of culture and process change. And change is hard. We are getting there but it is slow. Jason On Tue, Oct 23, 2012 at 2:43 PM, Joe Martin D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** You'll use ITSM at all?? If so I would be careful going as far as even 7.6.04 as home page and landing pad is not designed to run on the WUT.. If you are a custom shop, you can dive right in.. Joe From: Jason Millermailto:jason.mil...@gmail.com Sent: Tuesday, October 23, 2012 5:28 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Dev Studio Client Tool tips Tricks Panel ** Dev Studio 7.5 had issues for sure (it was a new product after all) but the AR System has been very stable. Our Help Desk 6 and everything else custom production sever is still 7.5 p1 since April 2009. I am just now working on upgrading it to 7.6.04 (not 8.x because we don't want to rework the non-Mid Tier enabled forms and are not ready to drop WUT support for this environment). It is a little embarrassing that we are so far behind but the thing just runs. I updated my devstudio.ini file settings to match Dave's. If you hear me screaming from the West Coast you'll know why. -vm C:\Program Files\Java\jre\bin\javaw.exe -vmargs -Xms512m -Xmx1024m Jason On Tue, Oct 23, 2012 at 2:06 PM, Joe Martin D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** That's what I thought - you might have got it when exporting large number of objects.. That's about the only thing that I never had to or tried to do. And I had used 7.5 for like 2 weeks before I was on a new project and on that one I started with 7.6.03, which was fairly stable.. Remember I used the word fairly when comparing it to 7.5 which was not the best of releases and could closely be compared to version 4 that was in RED on one of Dan's presentation of the history of ARS.. I would put 7.5 on ORANGE.. The later versions were a lot more stable as far as problems with the Dev Studio were concerned.. I think the GC settings may be a good idea for large exports like you were attempting.. But like you said if you are willing to try it without those settings and letting us know if you succeed, that would be nice to know.. I will be spending more time experimenting with available plugins with the dev studio as and when I can.. I heard of some interesting ones during the RUG.. Joe From: Jason Millermailto:jason.mil...@gmail.com Sent: Tuesday, October 23, 2012 4:52 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Dev Studio Client Tool tips Tricks Panel ** I have experienced OOM issues a number of times over the years. Much less since DS has stabilized greatly since 7.5. Many times I have triggered OOM errors when trying to create def file a whole server. I use to experience OOM issues occasionally after having DS open for a few days. I have been using these settings for a while (two years?) and I can't honestly say if DS is that much better with memory now or the GC settings are taking care of
Re: bmc atrium orchestrator
The chapter on integrating Atrium Orchestrator with AR System can also be found here: https://docs.bmc.com/docs/display/public/ars8000/BMC+Atrium+Orchestrator+integration -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Monday, October 22, 2012 6:42 AM To: arslist@ARSLIST.ORG Subject: Re: bmc atrium orchestrator ** Hi, yes you can use Atrium Orchestrator to integration to ARS and ITSM Modules. The current version supports the latest ARS and ITSM release (Version 8.0.00) and is backwards compatible through the supported ARS versions. For previous versions before version 7 you will need to contact BMC support. It is a separate product, therefore you will need to contact your BMC Sales representative for pricing information. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: 22 October 2012 14:32 To: arslist@ARSLIST.ORG Subject: bmc atrium orchestrator ** Dears, I need your help to know if I can integrate bmc atrium orchestrator with ARS modules as I saw a demo and it is a very fantastic tool. Is it require any payments for license, however I bought a license for CMDB..?? and with which ARS version I can use this tool.??. Please advice, Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS 8.0 Documentation
https://docs.bmc.com/docs/display/public/ars8000/PDFs Ready-made PDFs of this space The following table provides ready-made PDFs that contain snapshots of the content in this space. Ready-made PDFs are created for new releases and service packs at the time of their release. Although these PDFs contain all topics, the content of some topics is better suited for online viewing. Ready-made PDFs Snapshot Date File size Version 8.0.00 https://docs.bmc.com/docs/download/attachments/149489769/ars8000-092012.pdf?version=1modificationDate=1348177012000 September 20, 2012 27,412 KB -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, October 22, 2012 9:07 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 8.0 Documentation ** I raised this question to the doc team last week. They said that PDFs are available as a link on te new wiki site. It does take a bit of clicking to find them, but I am pretty certain they are there...somewhere. Rick On Oct 22, 2012 12:04 PM, Drew Shuller drew.shul...@gmail.commailto:drew.shul...@gmail.com wrote: ** Good morning ARS Listers. I take it that the ARS Server documentation format has changed from pdf files to html. Or are pdf files still available? I'm asking because the html documentation for installing the ARS Server is a bit light, and it's referencing the install spreadsheet, which doesn't seem to be matched up with the installer panels that I'm seeing. The information there is a bit light as well. We're getting hung up on the database panels. Is the installer creating the ARSystem user, called ARAdmin, or am I supposed to create that user beforehand? Furthermore, is there a way to specify that I may have created the ARSystem database beforehand? How would the installer know I've done that? We're also having problems where the installer doesn't seem to recognize anything but the default instance, and only then when the instance name is not included. Anything else, and the installer says that that database is not recognized. Drew Shuller Soto Cano Air Base, Honduras _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Automation of license tracking in Remedy
There are at least two options available: 1. You can enable Historical and Current Licensing usage. 16-Jan-2009 What's New: BMC Remedy Action Request System 7.5.00 PDFhttp://www.bmc.com/supportu/documents/84/15/98415/98415.pdf Current and historical license usage To provide data for flashboards so that they can display current and historical license usage, these read-only forms were added to AR System 7.5.00: * AR System Current License Usage-Tracks all licenses currently in use on the server when the Enable License Tracking option is selected in the AR System Administration: Server Information form. You can use the data in the AR System Current License Usage form to generate flashboards that show current license usage. * AR System Historical License Usage-Tracks information about licenses that are released while the Enable License Tracking option is selected in the AR System Administration: Server Information form. You can use this data to generate flashboards that show the following information for specified time periods: * License usage for a single user, including each time that the user acquired or released a particular license type * Number of licenses used by all users for a specified application, license type, or license pool See Displaying license usage in Chapter 2 of the Configuration Guide. 2. The license usage report can be run via cron / Windows schedule. The executable is produse.exe and is found on the server. It's output is in CSV and could then be parsed. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hari Vishwakarma Sent: Monday, October 22, 2012 11:58 AM To: arslist@ARSLIST.ORG Subject: Automation of license tracking in Remedy ** Hi All, Hope you all are doing well :) I have a requirement of automating the license tracking in Remedy. So, what i have currently in Remedy(AR Server Version 7.5.004 ITSM suite 7.6.001): --Few forms such as manage license usage form(Vendor form from BMC),historical form, and few regular forms. What currently I am looking for, is to automate license tracking in Remedy whether on form(through customizing) or through database level, which will trigger me an email when the highest usage of license consumption is reached, so that accordingly we will take necessary actions to release the licenses(floating), which will optimize the license usage. Another option on application level, is that, is there any form available in Remedy where user's session data is stored like login time, log-out time and if the answer is yes, what is the form name, and its schema id with respect to database. If anybody having knowledge on it or in the past worked, please share,would be of great help. Regards, Hari hsvishwaka...@gmail.commailto:hsvishwaka...@gmail.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT - WWRUG12 - tongue in cheek!
And had you stayed around a bit longer, you would have heard that the version after that will be done totally in curseshttp://en.wikipedia.org/wiki/Curses_%28programming_library%29. But don't tell anyone else! ;-) -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, October 18, 2012 11:02 AM To: arslist@ARSLIST.ORG Subject: OT - WWRUG12 - tongue in cheek! OHITH - the next version of Remedy will be done totally in FLASH! ;) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
WWRUG12 - Get Over It Parody lyrics
For those that couldn't hear (or understand) the lyrics being sung at the celebration - here they are! Get Over It lyrics Songwriters: Henley, Don; Frey, Glenn Lewis; Parody by David J. Easter I read ARSList and what do I see? A lotta people cryin' for the W-A-T They point their crooked little fingers at Dev Studio They're shakin' their heads sayin' nothing but No. It doesn't do that and it doesn't do this They want to keep their Admin Tool from 1996 Get over it! Get over it! All this whinin' and cryin' and pitchin' a fit Get over it! Get over it! You say you can't develop since you switched in 7.5 But you might feel better if we keep the User Tool alive The more I think about it old Dougie was right Let's drop the support, drop it tonight You don't wanna upgrade, want your maintenance for free This ain't open source - it's B-M-C Remedy Get over it! Get over it! Read the documentation, it'll help quite a bit Get over it! Get over it! I yell at my screen every time you start a brand new poll This horse is now dead, you're out of control You think you're a rebel, I think you're a troll, yeah yeah yeah Yeah you're draggin' your feet - the future is here You might as well accept it - your path is crystal clear If you don't adapt, we won't keep you around Instead of writing workflow you'd just bring our servers down Complain about the present - you're livin' in the past So come next year to WWRUG - we'll kick your little ass! Get over it! Get over it! You need 3 extra screens to make the panels all fit? Get over it! Get over it! Get over it! Get over it! Dan will throw you off the list if you don't call it quits! Get over it! Get over it! -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this song do not necessarily reflect those of BMC Software, Inc. My voluntary participation in the Remedy Rockstar band is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: New Columns To Web Report Designer
If it is an OOTB report provided by BMC, you can take advantage of the white paper describing how to modify OOTB reports: Using a BIRT Editor to Create or Modify Web Reports White Paper https://docs.bmc.com/docs/download/attachments/165478929/ARS_UsingBIRTEditor_7604.pdf -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Thursday, October 04, 2012 7:21 AM To: arslist@ARSLIST.ORG Subject: Re: New Columns To Web Report Designer That worked when creating a new report. But for existing reports the new field does not show up. Any thoughts on how to get the field to show for existing reports? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Self Service User Licenses (named or floating)
Both fixed and floating license options are available when purchasing Self-Service end user license entitlement bundles. Best to contact your BMC sales representative or partner to determine what is right for your business. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Monday, October 01, 2012 5:24 PM To: arslist@ARSLIST.ORG Subject: Re: Self Service User Licenses (named or floating) One question are they named licenses or floating? Take care, Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hocks, Mike (DOT) Sent: Monday, October 01, 2012 6:26 PM To: arslist@ARSLIST.ORG Subject: Re: Self Service User Licenses Awesome...so my self service users will never see any not enough license error messages... Thanks for the quick reply. Michael Hocks (651) 366-4091 mike.ho...@state.mn.us Sent from my iPhone On Oct 1, 2012, at 5:21 PM, Easter, David david_eas...@bmc.com wrote: Self-service licenses are paper licenses that represent entitlement - there's no place that you have to enter them. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Hocks Sent: Monday, October 01, 2012 3:14 PM To: arslist@ARSLIST.ORG Subject: Self Service User Licenses My environment is 7.6.04 in windows w/ sql backend Where do I adjust the number of concurrent self-service user licenses? I have purchased additional self-service license packs and I want to update my system so we can allow for the additional users (non-support staff) to login in to self-service and leverage SRM. Thanks, -Mike __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BOXI needed for ITSM 8.0, 7.6.04
Hi Drew, Your question is a little twisted, so will try to answer and clarify. ITSM 7.6.03 and higher provided OOTB reports using the web reporting capability within AR System - not Crystal/BO. Prior to that, the reports were Crystal/Business Object based reports. You can create new basic reports in AR System 7.6.03 or above using the web reporting capability built into AR System. Recently, there was a white paper released that enabled modification of OOTB reports or creation of new reports using an external 3rd party report editor from the Eclipse BIRT project. That white paper can be found here: Using a BIRT Editor to Create or modify Web Reportshttp://documents.bmc.com/supportu/documents/16/62/271662/271662.pdf Crystal / BO is still supported for integration with the Mid-Tier in version 7.6.03 and higher. BMC Analytics can also be used for that integration if the premium option is purchased. BMC Analytics will provide a higher level of options for analysis vs. the basic reporting that comes with AR System. So in answer to your question, ITSM does not require BOXI to view the OOTB reports and Analytics/BOXI can not be used to modify those reports since they are not Crystal/BOXI reports. However, you can use BOXI/Crystal or BMC Analytics to add Crystal/BO based reports into the Reports Console and run them against ITSM regardless of version. If you want to modify the OOTB reports, use the white paper above. This information is true for ITSM 7.6.03, 7.6.04 and 8.0.00 so it is unchanged in 8.0.00. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Tuesday, October 02, 2012 9:10 AM To: arslist@ARSLIST.ORG Subject: BOXI needed for ITSM 8.0, 7.6.04 ** Good morning everyone. Can someone provide some clarification? ITSM doesn't require BOXI to view the canned reports, but it is required if you want to modify those reports or to create custom reports in Analytics? Does this hold true for 8.0 also? Drew Soto Cano Air Base Honduras _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Self Service User Licenses
Self-service licenses are paper licenses that represent entitlement - there's no place that you have to enter them. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Hocks Sent: Monday, October 01, 2012 3:14 PM To: arslist@ARSLIST.ORG Subject: Self Service User Licenses My environment is 7.6.04 in windows w/ sql backend Where do I adjust the number of concurrent self-service user licenses? I have purchased additional self-service license packs and I want to update my system so we can allow for the additional users (non-support staff) to login in to self-service and leverage SRM. Thanks, -Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC Analytics For BSM 7604
Just to clarify, the necessary version of Business Objects is included with BMC Analytics. The license for Business Objects comes with the entitlement for BMC Analytics. You can also choose to purchase the 'premium' version of users to gain entitlement to the full Enterprise license key necessary to integrate with the AR System Mid-Tier. The standard BMC Analytics package does not have the proper entitlement to integrate with the Mid-Tier, but premium does. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ITSM Support Sent: Wednesday, September 26, 2012 12:58 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Analytics For BSM 7604 ** Hi Sandeep, Yes, it is mandatory to install SAP BusinessObjects XI Enterprise Release 3.1 SP2/3 before installing BMC Analytics. You can download this product from BMC EPD with trial license key. If needed you convert it to permanent key in communication with BMC Regards, Sunil Vyom Labs Pvt. Ltd From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: Wednesday, September 26, 2012 12:27 PM To: arslist@ARSLIST.ORG Subject: BMC Analytics For BSM 7604 ** Dear List, Is it Mandatory to install SAP BusinessObjects XI Enterprise Release 3.1 SP3 or R2 SP5 before installing BMC analystics for BSM 7604? Where we will get the installer for SAP BusinessObjects XI Enterprise Release 3.1 SP3 or R2 SP5 or is this comes along with BMC analytics?. Is this licensed product? Kindly let me know if anyone having idea for the same. Do we require any thing additionally to implement BMC Analytics for BSM? Thanks. -- Sandeep Pandey Remedy Developer _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software
It is available, so something is missing for you. You may want to check with your sales representative and make sure that it’s on your support contract. EPD will only display products that are available on your contract. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bruce Sisk Sent: Wednesday, September 26, 2012 11:16 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** The files don't appear to be available for download yet from the EPD web page. Am I missing something or is not available yet. Bruce Sent from my iPad On Sep 26, 2012, at 1:51 PM, Goodall, Andrew C ago...@jcp.commailto:ago...@jcp.com wrote: ** Couldn’t agree more Natalie. I’ve worked with many software vendors over the years and BMC seem to have the most bugs or “working as designed” excuses I’ve ever seen. This is one area I truly wish BMC would pursue to improve with a passion. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.commailto:ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.comhttp://jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Stroud, Natalie K Sent: Wednesday, September 26, 2012 12:40 PM To: arslist@arslist.orgmailto:arslist@arslist.org Subject: Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** Don’t get me started on the topic of BMC’s QA process for ITSM, LOL. I do QA as opposed to development for our Remedy team, and while I do appreciate that it’s difficult to do QA well (and I think perhaps harder when you have different server OSes, DB languages, etc. all supported combinations of which have to play nicely together – we at least have just the one server OS and DB language to worry about), it’s definitely an area that BMC could stand to improve. Their testing appears to me to lack thoroughness (i.e. testing all the different places where a given action can be done – such as creating relationships between tickets, which can be done in 3 different places I know of offhand in Incident Management alone), does not appear to look at consistency of behavior of common fields like the Work Info or Notes fields or how the same information is presented between modules (in 7.6.04 SP2, try doing a Prod Cat search for a term that should have multiple matches in both Incident and Change Management for an example of what I mean), and at times appears not to include the practice of regression testing. Does anybody know if they have a dedicated QA team for ITSM? Or do they just have teams of various people for whom testing is one among many duties? If the latter is true, it would certainly explain some of the holes I’ve seen in their product. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Wednesday, September 26, 2012 8:53 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** You know roofers and painters give you a discount on their products and services if you post a sign in your drive way ;) I’m sure he’s a good honest guy – we’ll just have to find out for ourselves. Personally wouldn’t touch it until patch 3 or above. I’d be interested to know the recorded defect rate on all product versions and patch releases to date and if it starts to fall – now that would be encouraging that BMC has improved their QA process. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.commailto:ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.comhttp://jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org]mailto:[mailto:arslist@arslist.org] On Behalf Of jham36 Sent: Wednesday, September 26, 2012 9:41 AM To: arslist@arslist.orgmailto:arslist@arslist.org Subject: Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** I find it interesting that there is another post. word for word, the same as this one from another user
Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software
Yes – Patch 001 released at exactly the same time as 8.0.00. Obviously, the recommendation is to load Patch 001 right after installing / upgrading to 8.0.00. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bruce Sisk Sent: Wednesday, September 26, 2012 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** It seems there is a 8.0 patch 1 ars download available... Sent from my iPad On Sep 26, 2012, at 1:51 PM, Goodall, Andrew C ago...@jcp.commailto:ago...@jcp.com wrote: ** Couldn’t agree more Natalie. I’ve worked with many software vendors over the years and BMC seem to have the most bugs or “working as designed” excuses I’ve ever seen. This is one area I truly wish BMC would pursue to improve with a passion. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.commailto:ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.comhttp://jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Stroud, Natalie K Sent: Wednesday, September 26, 2012 12:40 PM To: arslist@arslist.orgmailto:arslist@arslist.org Subject: Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** Don’t get me started on the topic of BMC’s QA process for ITSM, LOL. I do QA as opposed to development for our Remedy team, and while I do appreciate that it’s difficult to do QA well (and I think perhaps harder when you have different server OSes, DB languages, etc. all supported combinations of which have to play nicely together – we at least have just the one server OS and DB language to worry about), it’s definitely an area that BMC could stand to improve. Their testing appears to me to lack thoroughness (i.e. testing all the different places where a given action can be done – such as creating relationships between tickets, which can be done in 3 different places I know of offhand in Incident Management alone), does not appear to look at consistency of behavior of common fields like the Work Info or Notes fields or how the same information is presented between modules (in 7.6.04 SP2, try doing a Prod Cat search for a term that should have multiple matches in both Incident and Change Management for an example of what I mean), and at times appears not to include the practice of regression testing. Does anybody know if they have a dedicated QA team for ITSM? Or do they just have teams of various people for whom testing is one among many duties? If the latter is true, it would certainly explain some of the holes I’ve seen in their product. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Wednesday, September 26, 2012 8:53 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** You know roofers and painters give you a discount on their products and services if you post a sign in your drive way ;) I’m sure he’s a good honest guy – we’ll just have to find out for ourselves. Personally wouldn’t touch it until patch 3 or above. I’d be interested to know the recorded defect rate on all product versions and patch releases to date and if it starts to fall – now that would be encouraging that BMC has improved their QA process. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.commailto:ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.comhttp://jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org]mailto:[mailto:arslist@arslist.org] On Behalf Of jham36 Sent: Wednesday, September 26, 2012 9:41 AM To: arslist@arslist.orgmailto:arslist@arslist.org Subject: Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** I find it interesting that there is another post. word for word, the same as this one from another user https://groups.google.com/forum/?fromgroups=#!topic/arslist/ICHKYCM67lE On Tuesday, September 25, 2012 6:11:39 AM UTC-4, Hullule, Kiran wrote: Hi Misi, This includes Platform components and ITSM
Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software
Correct. BMC's interpretation of SOX and other accounting standards required that the same exact code be released for General Availability that was initially released to the early access customer(s) since the code was put into production. Thus we could not further modify 8.0.00 and had to make the additional hotfixes available in a patch. Thanks, David J. Easter Product Line Manager, AR System BSM Atrium Solutions Mgmt BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hulmes, Timothy CTR MDA/ICTO Sent: Wednesday, September 26, 2012 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software If you look at the release date it is Jun 23rd of 2012. That is when they released it to certain customers. I am guessing the patch it related to those customers feedback. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén Sent: Wednesday, September 26, 2012 3:10 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** David, Sincerely, I don't understand why a product is released with a patch at the first day. What's the reason to not integrate the patch with the product for this first release? Regards, Jose Manuel Huerta http://theremedyforit.com/ On Wed, Sep 26, 2012 at 9:43 PM, Easter, David david_eas...@bmc.com wrote: ** Yes - Patch 001 released at exactly the same time as 8.0.00. Obviously, the recommendation is to load Patch 001 right after installing / upgrading to 8.0.00. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bruce Sisk Sent: Wednesday, September 26, 2012 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** It seems there is a 8.0 patch 1 ars download available... Sent from my iPad On Sep 26, 2012, at 1:51 PM, Goodall, Andrew C ago...@jcp.com wrote: ** Couldn't agree more Natalie. I've worked with many software vendors over the years and BMC seem to have the most bugs or working as designed excuses I've ever seen. This is one area I truly wish BMC would pursue to improve with a passion. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Stroud, Natalie K Sent: Wednesday, September 26, 2012 12:40 PM To: arslist@arslist.org Subject: Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** Don't get me started on the topic of BMC's QA process for ITSM, LOL. I do QA as opposed to development for our Remedy team, and while I do appreciate that it's difficult to do QA well (and I think perhaps harder when you have different server OSes, DB languages, etc. all supported combinations of which have to play nicely together - we at least have just the one server OS and DB language to worry about), it's definitely an area that BMC could stand to improve. Their testing appears to me to lack thoroughness (i.e. testing all the different places where a given action can be done - such as creating relationships between tickets, which can be done in 3 different places I know of offhand in Incident Management alone), does not appear to look at consistency of behavior of common fields like the Work Info or Notes fields or how the same information is presented between modules (in 7.6.04 SP2, try doing a Prod Cat search for a term that should have multiple matches in both Incident and Change Management
Re: Sort of OT: SRM and Work Order Management version 8.0
Just to clarify, the end-user facing UI has changed significantly in version 8.0.00. The back-end administration portion of the product has not changed too much from 7.6.04. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, September 25, 2012 1:15 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: SRM and Work Order Management version 8.0 ** Thing is I'm an indie consultant and may need to work on both, so was wondering if I did the 7.6 class, if it would be easy to graduate to 8.0 without having to go through another training class. Or if it is significantly different to administer and customize that may require training again.. It would be nice if they could have adapted the currently running training classes to add a what's new section while training 7.6.04.. Joe From: Mike Gouldmailto:mjgo...@gmail.com Sent: Tuesday, September 25, 2012 3:36 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Sort of OT: SRM and Work Order Management version 8.0 ** Joe, The SRM 8.0 interface has been completely re-written. Lots of great updates I think your users will really like. Definitely recommend signing up for an 8.0 class, when available, if you're thinking about upgrading. Regards, Michael Gould Manager, Remedy Systems U.S. House of Representatives Current Production: ARS 8.0.00 ITSM 8.0.00 Solaris 10 Oracle 11gR2 On Tue, Sep 25, 2012 at 2:31 PM, Joe Martin D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** I guess this question is for those who may have had a fair chance to play with version 8.00 How different are these in version 8.00.. Meaning if I were to decide to go for training for these on 7.6.04, will I find myself shooting in my foot when I have to work with these in version 8.00?? I asked a representative from the BMC Education Services this same question, and she had no available information to give me about this. I was told my best bet may be to talk to a sales rep about this but, me not being a direct customer, have no contact information to any of the sales reps either. I'd appreciate help with some / any BMC contacts that I could get for this.. Joe _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Sort of OT: SRM and Work Order Management version 8.0
Yes, but I’d still recommend going the other way. Better to be trained on 8.0.00 and disregard some of the features that aren’t in 7.6.04 rather than learning 7.6.04 and not knowing about what’s in 8.0.00. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, September 25, 2012 3:22 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: SRM and Work Order Management version 8.0 ** So that means that IF I educate myself with the backend to customize and administer SRM, I will not be at a significant loss while attempting to do the same on version 8:00?? Joe From: Easter, Davidmailto:david_eas...@bmc.com Sent: Tuesday, September 25, 2012 4:59 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Sort of OT: SRM and Work Order Management version 8.0 ** Just to clarify, the end-user facing UI has changed significantly in version 8.0.00. The back-end administration portion of the product has not changed too much from 7.6.04. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, September 25, 2012 1:15 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: SRM and Work Order Management version 8.0 ** Thing is I’m an indie consultant and may need to work on both, so was wondering if I did the 7.6 class, if it would be easy to graduate to 8.0 without having to go through another training class. Or if it is significantly different to administer and customize that may require training again.. It would be nice if they could have adapted the currently running training classes to add a what's new section while training 7.6.04.. Joe From: Mike Gouldmailto:mjgo...@gmail.com Sent: Tuesday, September 25, 2012 3:36 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Sort of OT: SRM and Work Order Management version 8.0 ** Joe, The SRM 8.0 interface has been completely re-written. Lots of great updates I think your users will really like. Definitely recommend signing up for an 8.0 class, when available, if you're thinking about upgrading. Regards, Michael Gould Manager, Remedy Systems U.S. House of Representatives Current Production: ARS 8.0.00 ITSM 8.0.00 Solaris 10 Oracle 11gR2 On Tue, Sep 25, 2012 at 2:31 PM, Joe Martin D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** I guess this question is for those who may have had a fair chance to play with version 8.00 How different are these in version 8.00.. Meaning if I were to decide to go for training for these on 7.6.04, will I find myself shooting in my foot when I have to work with these in version 8.00?? I asked a representative from the BMC Education Services this same question, and she had no available information to give me about this. I was told my best bet may be to talk to a sales rep about this but, me not being a direct customer, have no contact information to any of the sales reps either. I’d appreciate help with some / any BMC contacts that I could get for this.. Joe _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ITSM Suite 8.0.00 (including AR System 8.0.00) has reached General Availability
The announcement is stuck in the back office for some reason, but version 8.0.00 of the ITSM Suite (including the applications within the Suite) reached General Availability on 21 September 2012 (last Friday). The links to What's New Enhancements in version 8.0.00https://docs.bmc.com/docs/display/itsm80/Enhancements+in+version+8.0.00 are now available for those with Support ID's. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: RUG Hotel Question
Yes, it’s city / downtown. https://maps.google.com/maps?q=fairmont+hotel,+san+josehl=ensll=37.6,-95.665sspn=53.791654,79.013672t=hhq=fairmont+hotel,+san+joseradius=15000z=13 There are several tourist attractions very close by and there’s the Light Rail mentioned a couple of times to get to other parts of Silicon Valley. Unless you wanted to visit somewhere specific not off Light Rail, I don’t expect a car would be needed. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, September 20, 2012 9:38 AM To: arslist@ARSLIST.ORG Subject: Re: RUG Hotel Question ** I use Kayakhttp://www.kayak.com for my flight reservations and noticed that I never get a lower price than there.. I’m sure it must be true for hotels and rental cars too.. I have never been to that area – would it be necessary to rent a car? Or would that be a waste of money? I’m assuming its city / downtown like there? Joe From: Stanley Feinsteinmailto:st...@projectremedies.com Sent: Wednesday, September 19, 2012 5:13 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: RUG Hotel Question ** You might try Priceline. Stan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Wednesday, September 19, 2012 2:12 PM To: arslist@ARSLIST.ORG Subject: Re: RUG Hotel Question ** I am paying for my own, too, and didn't find anything much cheaper. It is an expensive area, and $179 isn't a bad price for a Fairmont. Rick On Sep 19, 2012 5:03 PM, Lockwood, Teresa L tlockw...@tyco.commailto:tlockw...@tyco.com wrote: ** I am looking for reasonably priced hotels close to the RUG hotel (Fairmont) in San Jose. I am registered to go to the conference but my company cannot pay for the TE so I am left to pay on my own. I am registered at the Fairmont currently but trying to find something more reasonable and within walking distance since I’ll be without a rental car as well. Any ideas? Thanks, Terri - This email (including any attachments) may contain information that is private or business confidential. If you received this email in error, please delete it from your system without copying it and notify sender by reply email so that our records can be corrected. - _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: RUG Hotel Question
http://www.fairmont.com/san-jose/map/map-and-directions/#3 -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, September 20, 2012 10:28 AM To: arslist@ARSLIST.ORG Subject: Re: RUG Hotel Question ** Thanks.. I checked the Google Earth version of it and it does seem to have a urban feel to it.. Is parking complimentary for hotel guests at that property? Nice From: Easter, Davidmailto:david_eas...@bmc.com Sent: Thursday, September 20, 2012 1:07 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: RUG Hotel Question ** Yes, it’s city / downtown. https://maps.google.com/maps?q=fairmont+hotel,+san+josehl=ensll=37.6,-95.665sspn=53.791654,79.013672t=hhq=fairmont+hotel,+san+joseradius=15000z=13 There are several tourist attractions very close by and there’s the Light Rail mentioned a couple of times to get to other parts of Silicon Valley. Unless you wanted to visit somewhere specific not off Light Rail, I don’t expect a car would be needed. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, September 20, 2012 9:38 AM To: arslist@ARSLIST.ORG Subject: Re: RUG Hotel Question ** I use Kayakhttp://www.kayak.com for my flight reservations and noticed that I never get a lower price than there.. I’m sure it must be true for hotels and rental cars too.. I have never been to that area – would it be necessary to rent a car? Or would that be a waste of money? I’m assuming its city / downtown like there? Joe From: Stanley Feinsteinmailto:st...@projectremedies.com Sent: Wednesday, September 19, 2012 5:13 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: RUG Hotel Question ** You might try Priceline. Stan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Wednesday, September 19, 2012 2:12 PM To: arslist@ARSLIST.ORG Subject: Re: RUG Hotel Question ** I am paying for my own, too, and didn't find anything much cheaper. It is an expensive area, and $179 isn't a bad price for a Fairmont. Rick On Sep 19, 2012 5:03 PM, Lockwood, Teresa L tlockw...@tyco.commailto:tlockw...@tyco.com wrote: ** I am looking for reasonably priced hotels close to the RUG hotel (Fairmont) in San Jose. I am registered to go to the conference but my company cannot pay for the TE so I am left to pay on my own. I am registered at the Fairmont currently but trying to find something more reasonable and within walking distance since I’ll be without a rental car as well. Any ideas? Thanks, Terri - This email (including any attachments) may contain information that is private or business confidential. If you received this email in error, please delete it from your system without copying it and notify sender by reply email so that our records can be corrected. - _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: RUG Hotel Question
Depending on your threshold for inconvenience, the VTA Light Rail Service has a stop very close to the Fairmont - so you could choose a hotel anywhere along the Light Rail route. You'd obviously need to then pay for light rail and budget your time appropriately, but it is an additional bit of information that could influence your decision. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Wednesday, September 19, 2012 2:12 PM To: arslist@ARSLIST.ORG Subject: Re: RUG Hotel Question ** I am paying for my own, too, and didn't find anything much cheaper. It is an expensive area, and $179 isn't a bad price for a Fairmont. Rick On Sep 19, 2012 5:03 PM, Lockwood, Teresa L tlockw...@tyco.commailto:tlockw...@tyco.com wrote: ** I am looking for reasonably priced hotels close to the RUG hotel (Fairmont) in San Jose. I am registered to go to the conference but my company cannot pay for the TE so I am left to pay on my own. I am registered at the Fairmont currently but trying to find something more reasonable and within walking distance since I'll be without a rental car as well. Any ideas? Thanks, Terri - This email (including any attachments) may contain information that is private or business confidential. If you received this email in error, please delete it from your system without copying it and notify sender by reply email so that our records can be corrected. - _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: RUG Airport Question
I would not recommend taking the train from SFO to San Jose. You’ll have to navigate three different systems [BART, CalTrain and the Light Rail (or a bus)] to get to the Fairmont. If you really need to fly into SFO, I would take an airporter shuttle service (like SuperShuttle) or something similar. But even better, just fly into SJC. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, September 19, 2012 3:21 PM To: arslist@ARSLIST.ORG Subject: RUG Airport Question ** In the same light… I am about to make the airline reservations… Do more people fly into SJC or SFO and take the train to San Jose? I hate to fly… so I am looking at non-stop… They keep offering SFO as well as SJC. Claire _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Analytics 7.6.04 and MySQL
Just to clarify, BMC Analytics is a BMC product. It is correct, though, that it is based on an OEM from Business Objects / SAP. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Monday, September 17, 2012 12:57 AM To: arslist@ARSLIST.ORG Subject: Analytics 7.6.04 and MySQL Rick Given Analytics isn't a BMC product, it may be worth asking the question on a SAP Business Objects forum. I have no doubt ARSlist may reveal results, but I suspect there are many gurus lurking in the SAP World. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Analytics 7.6.04 and MySQL
According to the documentation, MySQL can be used for the SAP Business Objects Enterprise XI Central Management System Repository database. BMC Analytics for Business Service Management Installation and Administration Guide http://documents.bmc.com/supportu/documents/70/70/227070/227070.pdf -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Monday, September 17, 2012 8:24 AM To: arslist@ARSLIST.ORG Subject: Re: Analytics 7.6.04 and MySQL I'm pretty sure that during the install, you are presented with an option to install and use MySQL. Am I wrong? Sent from my iPhone On Sep 17, 2012, at 10:46 AM, John Baker jba...@javasystemsolutions.com wrote: Yes, apologies, that's what I meant: SAP Business Objects with a BMC 'Universe' (reports etc). I think the point I was making is I don't recall MySQL being a standard BMC deployment of SAP Business Objects. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy on Demand Question
Remedy On Demand supports multi-organizational tenancy, yes. It's the same code that is used for on-premise installations, so it supports the same user-facing feature set. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Thursday, September 13, 2012 10:53 PM To: arslist@ARSLIST.ORG Subject: Remedy on Demand Question ** Hello everyone, Do you know if BMC allows multi-tenant operating model on Remedy on demand, if a customer intends to go on ROD? Regards, Karthik _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy on Demand Question
Hi Karthik, That's less of a technical question and more of a question you should ask of your BMC representative as you explore how Remedy OnDemand would benefit your organization. If you don't want to have that conversation right away, you might try posting your question in the BMC Remedy OnDemand communityhttps://communities.bmc.com/communities/community/bmcdn/bmc_remedy_ondemand where OnDemand representatives from BMC might be able to address your higher level questions. However, if you're erally interested in BMC's Remedy OnDemand offering, I'd suggest that you contact your BMC Representative to discuss what would be best to meet your business needs. The offering can be tailored to meet the needs of a broad set of customers, but it would involve better understanding your current environment and goals for moving to an OnDemand offering - which is a deeper conversation than is appropriate through E-mail on a public mailing list. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Friday, September 14, 2012 7:36 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy on Demand Question ** Hi David, Thanks. Does it alsosupport DSO with an on premise instance of a customer? Regards, Karthik On 14 September 2012 19:43, Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com wrote: ** Remedy On Demand supports multi-organizational tenancy, yes. It's the same code that is used for on-premise installations, so it supports the same user-facing feature set. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Thursday, September 13, 2012 10:53 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Remedy on Demand Question ** Hello everyone, Do you know if BMC allows multi-tenant operating model on Remedy on demand, if a customer intends to go on ROD? Regards, Karthik _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy on Demand Question
John, It's not a yes or a no because the question isn't a yes or no question. Can I drive 150 mph on a road? Yes. Should I drive 150 mph on a road? Yes, if it's a race track but no if it's a residential street. Should I drive my 1974 Ford Pinto at 150 mph even on a race track? Probably not because the car itself is unsafe at that speed. Being able to do something does not necessarily mean that is the right thing to do or allowed under normal circumstances. It's best to evaluate such situations with the appropriate representatives on a case-by-case basis and determine if there is a business reason to facilitate the request, if it would involve any further technical or business considerations from the OnDemand team and if there are alternatives that would make the request unnecessary. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Friday, September 14, 2012 9:39 AM To: arslist@ARSLIST.ORG Subject: Remedy on Demand Question David Is that a yes or a no? John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Akamai and ARS 7.6.04 Client
The BMC Remedy AR System User client does not include nor have any direct association with Akamai Netsession Client. If present on your systems, it was installed by some other entity besides the Remedy User Client installer. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Thursday, September 13, 2012 2:36 PM To: arslist@ARSLIST.ORG Subject: Akamai and ARS 7.6.04 Client ** Hello everyone. Can anyone tell me if the Akamai Netsession Client is associated with the 7.6.04 user tool? I just installed it and our intrusion system doesn't like it at all. What functionality would be lost if I uninstall Akami? Thanks in advance for the help! Drew Shuller JTF-Bravo Honduras _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Thoughts regarding a separate DB for custom DB objects
Just thinking somewhat inside the box - but wouldn't overlays do the majority of this for you? Any custom objects you create would be well known/documented as would any modifications to BMC base objects. The base BMC objects would remain on the system unchanged. If you really then wanted to transfer only your extensions and modifications to a new box, you'd just transfer the custom and overlaid objects. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, September 05, 2012 3:33 PM To: arslist@ARSLIST.ORG Subject: Thoughts regarding a separate DB for custom DB objects ** I would like to get some input on something I have been thinking about recently. I am considering creating a new DB on the same DB server as the ARSystem DB. This DB would be right next to the ARSystem DB but would house all of the custom DB work we do. My thought is to have all custom tables, views, stored procedures, functions, etc. in new DB which would ideally leave everything in the ARSystem DB created, maintained and modified via the AR System API or BMC installers. Basically I am picturing a layer of abstraction or a library of custom objects if you will. Maybe more like a different namespace or data set for those CMDB gurus out there. As it is right now in our very customized 7.5 ARS DB all custom tables, views, etc. are all intermixed with the ARS maintained objects. We try to keep our objects lumped together by naming convention but just when my team starts using the same convention a different DBA (for example) comes along and uses their favorite convention. If we all agree to only make changes to the custom DB then naming convention is not as important (DBAs usually ask which DB do you need something not so much what is your naming convention?). Another considerations is portability of the ARSystem DB. Right now when we refresh our production DB to another environment there are things like different linked server references that need to be updated, object owners, etc. All objects in the custom DB would have the same names between environments (Dev, QA, Prod). With all of the custom objects in their own DB we can move ARSystem DBs between environments and as long as the custom DB is configured correctly for the environment no changes are needed to any of ARSystem DB objects. Our new out of the box ITSM 7.6.04 system does not have any custom DB work done yet but I know it is only a matter of time before the need arises as we transition between old and new systems. If there are advantages and no major negative results to this architecture I would like to set this up while we are still out of the box. Can anybody think of any negative (or positive) effects of this approach? I am figuring because it still on the same DB server that there should not be much performance impact. Thanks! Jason _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
