Re: How to customize the CSAT survey url with the custom one including the Request ID?

[Joe D'Souza]

If having a company have its own survey, don't you leverage the basic
tenancy functionality - its easier to design and cleaner to implement.
Design separate surveys for each company which will make it easier to send
the appropriate content as survey to the end user rather than meddling with
it from the URL perspective.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhi$hek
Sent: Thursday, June 23, 2016 12:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to customize the CSAT survey url with the custom one
including the Request ID?

 

** 

Let us clarify the requirement details:-

For company A , there should be custom URL with custom template CSAT survey
instead of the OOB ...bust rest all notification process should be same
respective of incident resolved/closed.

Early response will be highly appreciated.

Cheers,
Abhi.

On 23 Jun 2016 3:20 a.m., "Joel Sender"  wrote:

** 

If you still want to do it the hard way:

Add a filter, on submit, to the email message form that REPLACES ("OOB URL",
"Custom URL")

HTH,

Joel

Joel Senderjdsen...@earthlink.net310.829.5552

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhi$hek
Sent: Wednesday, June 22, 2016 4:27 AM


To: arslist@ARSLIST.ORG
Subject: Re: How to customize the CSAT survey url with the custom one
including the Request ID?

 

** 

Thanks for your response.
The only requirement is to accommodate the custom URL in place of the OOB
one with request I'd as prefix.

Please provide your valuable input.

Early response will be highly appreciated.

Cheers,
Abhi.

On 22 Jun 2016 1:34 p.m., "Karicheti anil kumar"
 wrote:

** 

You can have a HTML template designed with your own URL and add it to the
respective notification tag message body used for survey.

 

Notification Tag: SRM:SRV:IndividualSurveyMessage

Filter: SRM:SRV:ModifySurvey_805_NotificationGenerator_PNPC`!

 

 

Regards,

Anil Kumar K

https://www.facebook.com/RemedyRockStars/

 

On Wed, Jun 22, 2016 at 11:15 AM, Abhi$hek  wrote:

** 

The requirement is to replace the CSAT survey url  with the custom one which
user should receive when incident resolved

On 22 Jun 2016 10:28 a.m., "David Charters" 
wrote:

** 

If I understand you correctly you can just change the response text in the
notification form.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhi$hek
Sent: Tuesday, June 21, 2016 11:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to customize the CSAT survey url with the custom one
including the Request ID?

 

** 

Thanks for the response.
But the requirement is to have custom URL in the mail instead of the OOB
with the request ID.

Early response will be highly appreciated.

Cheers,
Abhi

On 22 Jun 2016 3:39 a.m., "Joe D'Souza"  wrote:

Write a small redirection script to replace the window location to anything
you want and use it as the error handler for page not found so it redirects
it to the right page. Similar to when you do a redirection from http to
https.

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
Sent: Tuesday, June 21, 2016 12:52 PM
To: arslist@ARSLIST.ORG
Subject: How to customize the CSAT survey url with the custom one including
the Request ID?

Hi Experts,

How to customize the Remedy CSAT survey url with the custom one including
the Request ID in 8.1.02 version?

We are having a requirement in which we need to replace the OOB CSAT url
with the custom one including the request id as post/pre fix.

Please could you suggest on how to achieve it.

Early response will be highly appreciated.

Cheers,

Abhi.


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Re: How to customize the CSAT survey url with the custom one including the Request ID?

[Abhi$hek]

Let us clarify the requirement details:-

For company A , there should be custom URL with custom template CSAT survey
instead of the OOB ...bust rest all notification process should be same
respective of incident resolved/closed.

Early response will be highly appreciated.

Cheers,
Abhi.
On 23 Jun 2016 3:20 a.m., "Joel Sender"  wrote:

**

If you still want to do it the hard way:

Add a filter, on submit, to the email message form that REPLACES (“OOB
URL”, “Custom URL”)

HTH,

*Joel*

Joel Senderjdsen...@earthlink.net310.829.5552







*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Abhi$hek
*Sent:* Wednesday, June 22, 2016 4:27 AM

*To:* arslist@ARSLIST.ORG
*Subject:* Re: How to customize the CSAT survey url with the custom one
including the Request ID?



**

Thanks for your response.
The only requirement is to accommodate the custom URL in place of the OOB
one with request I'd as prefix.

Please provide your valuable input.

Early response will be highly appreciated.

Cheers,
Abhi.

On 22 Jun 2016 1:34 p.m., "Karicheti anil kumar" <
karicheti.anilku...@gmail.com> wrote:

**

You can have a HTML template designed with your own URL and add it to the
respective notification tag message body used for survey.



Notification Tag: SRM:SRV:IndividualSurveyMessage

Filter: SRM:SRV:ModifySurvey_805_NotificationGenerator_PNPC`!





Regards,

Anil Kumar K

https://www.facebook.com/RemedyRockStars/



On Wed, Jun 22, 2016 at 11:15 AM, Abhi$hek  wrote:

**

The requirement is to replace the CSAT survey url  with the custom one
which user should receive when incident resolved

On 22 Jun 2016 10:28 a.m., "David Charters" 
wrote:

**

If I understand you correctly you can just change the response text in the
notification form.



*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Abhi$hek
*Sent:* Tuesday, June 21, 2016 11:11 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: How to customize the CSAT survey url with the custom one
including the Request ID?



**

Thanks for the response.
But the requirement is to have custom URL in the mail instead of the OOB
with the request ID.

Early response will be highly appreciated.

Cheers,
Abhi

On 22 Jun 2016 3:39 a.m., "Joe D'Souza"  wrote:

Write a small redirection script to replace the window location to anything
you want and use it as the error handler for page not found so it redirects
it to the right page. Similar to when you do a redirection from http to
https.

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
Sent: Tuesday, June 21, 2016 12:52 PM
To: arslist@ARSLIST.ORG
Subject: How to customize the CSAT survey url with the custom one including
the Request ID?

Hi Experts,

How to customize the Remedy CSAT survey url with the custom one including
the Request ID in 8.1.02 version?

We are having a requirement in which we need to replace the OOB CSAT url
with the custom one including the request id as post/pre fix.

Please could you suggest on how to achieve it.

Early response will be highly appreciated.

Cheers,

Abhi.

___
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"Where the Answers Are, and have been for 20 years"

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_



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Re: How to customize the CSAT survey url with the custom one including the Request ID?

[Joel Sender]

If you still want to do it the hard way:

Add a filter, on submit, to the email message form that REPLACES (“OOB URL”, 
“Custom URL”)

HTH,

Joel

Joel Senderjdsen...@earthlink.net310.829.5552







From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhi$hek
Sent: Wednesday, June 22, 2016 4:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to customize the CSAT survey url with the custom one including 
the Request ID?



**

Thanks for your response.
The only requirement is to accommodate the custom URL in place of the OOB one 
with request I'd as prefix.

Please provide your valuable input.

Early response will be highly appreciated.

Cheers,
Abhi.

On 22 Jun 2016 1:34 p.m., "Karicheti anil kumar" 
 wrote:

**

You can have a HTML template designed with your own URL and add it to the 
respective notification tag message body used for survey.



Notification Tag: SRM:SRV:IndividualSurveyMessage

Filter: SRM:SRV:ModifySurvey_805_NotificationGenerator_PNPC`!





Regards,

Anil Kumar K

https://www.facebook.com/RemedyRockStars/



On Wed, Jun 22, 2016 at 11:15 AM, Abhi$hek  wrote:

**

The requirement is to replace the CSAT survey url  with the custom one which 
user should receive when incident resolved

On 22 Jun 2016 10:28 a.m., "David Charters"  
wrote:

**

If I understand you correctly you can just change the response text in the 
notification form.



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhi$hek
Sent: Tuesday, June 21, 2016 11:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to customize the CSAT survey url with the custom one including 
the Request ID?



**

Thanks for the response.
But the requirement is to have custom URL in the mail instead of the OOB with 
the request ID.

Early response will be highly appreciated.

Cheers,
Abhi

On 22 Jun 2016 3:39 a.m., "Joe D'Souza"  wrote:

Write a small redirection script to replace the window location to anything
you want and use it as the error handler for page not found so it redirects
it to the right page. Similar to when you do a redirection from http to
https.

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
Sent: Tuesday, June 21, 2016 12:52 PM
To: arslist@ARSLIST.ORG
Subject: How to customize the CSAT survey url with the custom one including
the Request ID?

Hi Experts,

How to customize the Remedy CSAT survey url with the custom one including
the Request ID in 8.1.02 version?

We are having a requirement in which we need to replace the OOB CSAT url
with the custom one including the request id as post/pre fix.

Please could you suggest on how to achieve it.

Early response will be highly appreciated.

Cheers,

Abhi.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to customize the CSAT survey url with the custom one including the Request ID?

[Joe D'Souza]

>From your response to others, as well as to me here down below, I think you
and us are on different wavelengths.

 

I understood it as you need to change the url from the custom url lets say
http://domain1.com <http://domain1.com/>  to http://domain2.com
<http://domain2.com/>  for which redirection script suggested would work
fine.

 

Others understood you differently but it seems that is not the solution you
are looking for either.

 

So why don't you take some time and explain what you want by giving
hardcoded example (example values of url) of what really needs to be done.

 

Joe

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhi$hek
Sent: Tuesday, June 21, 2016 11:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to customize the CSAT survey url with the custom one
including the Request ID?

 

** 

Thanks for the response.
But the requirement is to have custom URL in the mail instead of the OOB
with the request ID.

Early response will be highly appreciated.

Cheers,
Abhi

On 22 Jun 2016 3:39 a.m., "Joe D'Souza"  wrote:

Write a small redirection script to replace the window location to anything
you want and use it as the error handler for page not found so it redirects
it to the right page. Similar to when you do a redirection from http to
https.

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
Sent: Tuesday, June 21, 2016 12:52 PM
To: arslist@ARSLIST.ORG
Subject: How to customize the CSAT survey url with the custom one including
the Request ID?

Hi Experts,

How to customize the Remedy CSAT survey url with the custom one including
the Request ID in 8.1.02 version?

We are having a requirement in which we need to replace the OOB CSAT url
with the custom one including the request id as post/pre fix.

Please could you suggest on how to achieve it.

Early response will be highly appreciated.

Cheers,

Abhi.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: How to customize the CSAT survey url with the custom one including the Request ID?

[David Charters]

There is Formed called notification find the record and modify it.



Sent from my Verizon, Samsung Galaxy smartphone


 Original message 
From: Abhi$hek 
Date: 6/22/16 11:18 AM (GMT-05:00)
To: arslist@ARSLIST.ORG
Subject: Re: How to customize the CSAT survey url with the custom one including 
the Request ID?

**

Yes but still if you can suggest on it.

On 22 Jun 2016 8:40 p.m., "David Charters" 
mailto:da...@charterstechnologies.com>> wrote:
**
Right, so change the url in the notification former. Are you familiar with ITSM 
and it's configuration?



Sent from my Verizon, Samsung Galaxy smartphone


 Original message 
From: Abhi$hek mailto:abhi.masc...@gmail.com>>
Date: 6/22/16 8:07 AM (GMT-05:00)
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: How to customize the CSAT survey url with the custom one including 
the Request ID?

**

Thanks for your response.
The only requirement is to accommodate the custom URL in place of the OOB one 
with request I'd as prefix.

Please provide your valuable input.

Early response will be highly appreciated.

Cheers,
Abhi.

On 22 Jun 2016 1:34 p.m., "Karicheti anil kumar" 
mailto:karicheti.anilku...@gmail.com>> wrote:
**
You can have a HTML template designed with your own URL and add it to the 
respective notification tag message body used for survey.

Notification Tag: SRM:SRV:IndividualSurveyMessage
Filter: SRM:SRV:ModifySurvey_805_NotificationGenerator_PNPC`!


Regards,
Anil Kumar K
https://www.facebook.com/RemedyRockStars/

On Wed, Jun 22, 2016 at 11:15 AM, Abhi$hek 
mailto:abhi.masc...@gmail.com>> wrote:
**

The requirement is to replace the CSAT survey url  with the custom one which 
user should receive when incident resolved

On 22 Jun 2016 10:28 a.m., "David Charters" 
mailto:da...@charterstechnologies.com>> wrote:
**
If I understand you correctly you can just change the response text in the 
notification form.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Abhi$hek
Sent: Tuesday, June 21, 2016 11:11 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: How to customize the CSAT survey url with the custom one including 
the Request ID?

**

Thanks for the response.
But the requirement is to have custom URL in the mail instead of the OOB with 
the request ID.

Early response will be highly appreciated.

Cheers,
Abhi
On 22 Jun 2016 3:39 a.m., "Joe D'Souza" 
mailto:jdso...@shyle.net>> wrote:
Write a small redirection script to replace the window location to anything
you want and use it as the error handler for page not found so it redirects
it to the right page. Similar to when you do a redirection from http to
https.

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Abhishek 
Anand
Sent: Tuesday, June 21, 2016 12:52 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: How to customize the CSAT survey url with the custom one including
the Request ID?

Hi Experts,

How to customize the Remedy CSAT survey url with the custom one including
the Request ID in 8.1.02 version?

We are having a requirement in which we need to replace the OOB CSAT url
with the custom one including the request id as post/pre fix.

Please could you suggest on how to achieve it.

Early response will be highly appreciated.

Cheers,

Abhi.
___
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Re: How to customize the CSAT survey url with the custom one including the Request ID?

[Abhi$hek]

Yes but still if you can suggest on it.
On 22 Jun 2016 8:40 p.m., "David Charters" 
wrote:

> **
> Right, so change the url in the notification former. Are you familiar with
> ITSM and it's configuration?
>
>
>
> Sent from my Verizon, Samsung Galaxy smartphone
>
>
>  Original message 
> From: Abhi$hek 
> Date: 6/22/16 8:07 AM (GMT-05:00)
> To: arslist@ARSLIST.ORG
> Subject: Re: How to customize the CSAT survey url with the custom one
> including the Request ID?
>
> **
>
> Thanks for your response.
> The only requirement is to accommodate the custom URL in place of the OOB
> one with request I'd as prefix.
>
> Please provide your valuable input.
>
> Early response will be highly appreciated.
>
> Cheers,
> Abhi.
> On 22 Jun 2016 1:34 p.m., "Karicheti anil kumar" <
> karicheti.anilku...@gmail.com> wrote:
>
>> **
>> You can have a HTML template designed with your own URL and add it to the
>> respective notification tag message body used for survey.
>>
>> Notification Tag: SRM:SRV:IndividualSurveyMessage
>> Filter: SRM:SRV:ModifySurvey_805_NotificationGenerator_PNPC`!
>>
>>
>> Regards,
>> Anil Kumar K
>> https://www.facebook.com/RemedyRockStars/
>>
>> On Wed, Jun 22, 2016 at 11:15 AM, Abhi$hek 
>> wrote:
>>
>>> **
>>>
>>> The requirement is to replace the CSAT survey url  with the custom one
>>> which user should receive when incident resolved
>>> On 22 Jun 2016 10:28 a.m., "David Charters" <
>>> da...@charterstechnologies.com> wrote:
>>>
>>>> **
>>>>
>>>> If I understand you correctly you can just change the response text in
>>>> the notification form.
>>>>
>>>>
>>>>
>>>> *From:* Action Request System discussion list(ARSList) [mailto:
>>>> arslist@ARSLIST.ORG] *On Behalf Of *Abhi$hek
>>>> *Sent:* Tuesday, June 21, 2016 11:11 PM
>>>> *To:* arslist@ARSLIST.ORG
>>>> *Subject:* Re: How to customize the CSAT survey url with the custom
>>>> one including the Request ID?
>>>>
>>>>
>>>>
>>>> **
>>>>
>>>> Thanks for the response.
>>>> But the requirement is to have custom URL in the mail instead of the
>>>> OOB with the request ID.
>>>>
>>>> Early response will be highly appreciated.
>>>>
>>>> Cheers,
>>>> Abhi
>>>>
>>>> On 22 Jun 2016 3:39 a.m., "Joe D'Souza"  wrote:
>>>>
>>>> Write a small redirection script to replace the window location to
>>>> anything
>>>> you want and use it as the error handler for page not found so it
>>>> redirects
>>>> it to the right page. Similar to when you do a redirection from http to
>>>> https.
>>>>
>>>> Joe
>>>>
>>>>
>>>> -Original Message-
>>>> From: Action Request System discussion list(ARSList)
>>>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
>>>> Sent: Tuesday, June 21, 2016 12:52 PM
>>>> To: arslist@ARSLIST.ORG
>>>> Subject: How to customize the CSAT survey url with the custom one
>>>> including
>>>> the Request ID?
>>>>
>>>> Hi Experts,
>>>>
>>>> How to customize the Remedy CSAT survey url with the custom one
>>>> including
>>>> the Request ID in 8.1.02 version?
>>>>
>>>> We are having a requirement in which we need to replace the OOB CSAT url
>>>> with the custom one including the request id as post/pre fix.
>>>>
>>>> Please could you suggest on how to achieve it.
>>>>
>>>> Early response will be highly appreciated.
>>>>
>>>> Cheers,
>>>>
>>>> Abhi.
>>>>
>>>>
>>>> ___
>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>>> "Where the Answers Are, and have been for 20 years"
>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
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Re: How to customize the CSAT survey url with the custom one including the Request ID?

[David Charters]

Right, so change the url in the notification former. Are you familiar with ITSM 
and it's configuration?



Sent from my Verizon, Samsung Galaxy smartphone


 Original message 
From: Abhi$hek 
Date: 6/22/16 8:07 AM (GMT-05:00)
To: arslist@ARSLIST.ORG
Subject: Re: How to customize the CSAT survey url with the custom one including 
the Request ID?

**

Thanks for your response.
The only requirement is to accommodate the custom URL in place of the OOB one 
with request I'd as prefix.

Please provide your valuable input.

Early response will be highly appreciated.

Cheers,
Abhi.

On 22 Jun 2016 1:34 p.m., "Karicheti anil kumar" 
mailto:karicheti.anilku...@gmail.com>> wrote:
**
You can have a HTML template designed with your own URL and add it to the 
respective notification tag message body used for survey.

Notification Tag: SRM:SRV:IndividualSurveyMessage
Filter: SRM:SRV:ModifySurvey_805_NotificationGenerator_PNPC`!


Regards,
Anil Kumar K
https://www.facebook.com/RemedyRockStars/

On Wed, Jun 22, 2016 at 11:15 AM, Abhi$hek 
mailto:abhi.masc...@gmail.com>> wrote:
**

The requirement is to replace the CSAT survey url  with the custom one which 
user should receive when incident resolved

On 22 Jun 2016 10:28 a.m., "David Charters" 
mailto:da...@charterstechnologies.com>> wrote:
**
If I understand you correctly you can just change the response text in the 
notification form.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Abhi$hek
Sent: Tuesday, June 21, 2016 11:11 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: How to customize the CSAT survey url with the custom one including 
the Request ID?

**

Thanks for the response.
But the requirement is to have custom URL in the mail instead of the OOB with 
the request ID.

Early response will be highly appreciated.

Cheers,
Abhi
On 22 Jun 2016 3:39 a.m., "Joe D'Souza" 
mailto:jdso...@shyle.net>> wrote:
Write a small redirection script to replace the window location to anything
you want and use it as the error handler for page not found so it redirects
it to the right page. Similar to when you do a redirection from http to
https.

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Abhishek 
Anand
Sent: Tuesday, June 21, 2016 12:52 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: How to customize the CSAT survey url with the custom one including
the Request ID?

Hi Experts,

How to customize the Remedy CSAT survey url with the custom one including
the Request ID in 8.1.02 version?

We are having a requirement in which we need to replace the OOB CSAT url
with the custom one including the request id as post/pre fix.

Please could you suggest on how to achieve it.

Early response will be highly appreciated.

Cheers,

Abhi.
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Re: How to customize the CSAT survey url with the custom one including the Request ID?

[Abhi$hek]

Thanks for your response.
The only requirement is to accommodate the custom URL in place of the OOB
one with request I'd as prefix.

Please provide your valuable input.

Early response will be highly appreciated.

Cheers,
Abhi.
On 22 Jun 2016 1:34 p.m., "Karicheti anil kumar" <
karicheti.anilku...@gmail.com> wrote:

> **
> You can have a HTML template designed with your own URL and add it to the
> respective notification tag message body used for survey.
>
> Notification Tag: SRM:SRV:IndividualSurveyMessage
> Filter: SRM:SRV:ModifySurvey_805_NotificationGenerator_PNPC`!
>
>
> Regards,
> Anil Kumar K
> https://www.facebook.com/RemedyRockStars/
>
> On Wed, Jun 22, 2016 at 11:15 AM, Abhi$hek  wrote:
>
>> **
>>
>> The requirement is to replace the CSAT survey url  with the custom one
>> which user should receive when incident resolved
>> On 22 Jun 2016 10:28 a.m., "David Charters" <
>> da...@charterstechnologies.com> wrote:
>>
>>> **
>>>
>>> If I understand you correctly you can just change the response text in
>>> the notification form.
>>>
>>>
>>>
>>> *From:* Action Request System discussion list(ARSList) [mailto:
>>> arslist@ARSLIST.ORG] *On Behalf Of *Abhi$hek
>>> *Sent:* Tuesday, June 21, 2016 11:11 PM
>>> *To:* arslist@ARSLIST.ORG
>>> *Subject:* Re: How to customize the CSAT survey url with the custom one
>>> including the Request ID?
>>>
>>>
>>>
>>> **
>>>
>>> Thanks for the response.
>>> But the requirement is to have custom URL in the mail instead of the OOB
>>> with the request ID.
>>>
>>> Early response will be highly appreciated.
>>>
>>> Cheers,
>>> Abhi
>>>
>>> On 22 Jun 2016 3:39 a.m., "Joe D'Souza"  wrote:
>>>
>>> Write a small redirection script to replace the window location to
>>> anything
>>> you want and use it as the error handler for page not found so it
>>> redirects
>>> it to the right page. Similar to when you do a redirection from http to
>>> https.
>>>
>>> Joe
>>>
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
>>> Sent: Tuesday, June 21, 2016 12:52 PM
>>> To: arslist@ARSLIST.ORG
>>> Subject: How to customize the CSAT survey url with the custom one
>>> including
>>> the Request ID?
>>>
>>> Hi Experts,
>>>
>>> How to customize the Remedy CSAT survey url with the custom one including
>>> the Request ID in 8.1.02 version?
>>>
>>> We are having a requirement in which we need to replace the OOB CSAT url
>>> with the custom one including the request id as post/pre fix.
>>>
>>> Please could you suggest on how to achieve it.
>>>
>>> Early response will be highly appreciated.
>>>
>>> Cheers,
>>>
>>> Abhi.
>>>
>>>
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> "Where the Answers Are, and have been for 20 years"
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to customize the CSAT survey url with the custom one including the Request ID?

[Karicheti anil kumar]

You can have a HTML template designed with your own URL and add it to the
respective notification tag message body used for survey.

Notification Tag: SRM:SRV:IndividualSurveyMessage
Filter: SRM:SRV:ModifySurvey_805_NotificationGenerator_PNPC`!


Regards,
Anil Kumar K
https://www.facebook.com/RemedyRockStars/

On Wed, Jun 22, 2016 at 11:15 AM, Abhi$hek  wrote:

> **
>
> The requirement is to replace the CSAT survey url  with the custom one
> which user should receive when incident resolved
> On 22 Jun 2016 10:28 a.m., "David Charters" <
> da...@charterstechnologies.com> wrote:
>
>> **
>>
>> If I understand you correctly you can just change the response text in
>> the notification form.
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Abhi$hek
>> *Sent:* Tuesday, June 21, 2016 11:11 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: How to customize the CSAT survey url with the custom one
>> including the Request ID?
>>
>>
>>
>> **
>>
>> Thanks for the response.
>> But the requirement is to have custom URL in the mail instead of the OOB
>> with the request ID.
>>
>> Early response will be highly appreciated.
>>
>> Cheers,
>> Abhi
>>
>> On 22 Jun 2016 3:39 a.m., "Joe D'Souza"  wrote:
>>
>> Write a small redirection script to replace the window location to
>> anything
>> you want and use it as the error handler for page not found so it
>> redirects
>> it to the right page. Similar to when you do a redirection from http to
>> https.
>>
>> Joe
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
>> Sent: Tuesday, June 21, 2016 12:52 PM
>> To: arslist@ARSLIST.ORG
>> Subject: How to customize the CSAT survey url with the custom one
>> including
>> the Request ID?
>>
>> Hi Experts,
>>
>> How to customize the Remedy CSAT survey url with the custom one including
>> the Request ID in 8.1.02 version?
>>
>> We are having a requirement in which we need to replace the OOB CSAT url
>> with the custom one including the request id as post/pre fix.
>>
>> Please could you suggest on how to achieve it.
>>
>> Early response will be highly appreciated.
>>
>> Cheers,
>>
>> Abhi.
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: How to customize the CSAT survey url with the custom one including the Request ID?

[Abhi$hek]

The requirement is to replace the CSAT survey url  with the custom one
which user should receive when incident resolved
On 22 Jun 2016 10:28 a.m., "David Charters" 
wrote:

> **
>
> If I understand you correctly you can just change the response text in the
> notification form.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Abhi$hek
> *Sent:* Tuesday, June 21, 2016 11:11 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: How to customize the CSAT survey url with the custom one
> including the Request ID?
>
>
>
> **
>
> Thanks for the response.
> But the requirement is to have custom URL in the mail instead of the OOB
> with the request ID.
>
> Early response will be highly appreciated.
>
> Cheers,
> Abhi
>
> On 22 Jun 2016 3:39 a.m., "Joe D'Souza"  wrote:
>
> Write a small redirection script to replace the window location to anything
> you want and use it as the error handler for page not found so it redirects
> it to the right page. Similar to when you do a redirection from http to
> https.
>
> Joe
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
> Sent: Tuesday, June 21, 2016 12:52 PM
> To: arslist@ARSLIST.ORG
> Subject: How to customize the CSAT survey url with the custom one including
> the Request ID?
>
> Hi Experts,
>
> How to customize the Remedy CSAT survey url with the custom one including
> the Request ID in 8.1.02 version?
>
> We are having a requirement in which we need to replace the OOB CSAT url
> with the custom one including the request id as post/pre fix.
>
> Please could you suggest on how to achieve it.
>
> Early response will be highly appreciated.
>
> Cheers,
>
> Abhi.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to customize the CSAT survey url with the custom one including the Request ID?

[David Charters]

If I understand you correctly you can just change the response text in the 
notification form.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhi$hek
Sent: Tuesday, June 21, 2016 11:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to customize the CSAT survey url with the custom one including 
the Request ID?

**

Thanks for the response.
But the requirement is to have custom URL in the mail instead of the OOB with 
the request ID.

Early response will be highly appreciated.

Cheers,
Abhi
On 22 Jun 2016 3:39 a.m., "Joe D'Souza" 
mailto:jdso...@shyle.net>> wrote:
Write a small redirection script to replace the window location to anything
you want and use it as the error handler for page not found so it redirects
it to the right page. Similar to when you do a redirection from http to
https.

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Abhishek 
Anand
Sent: Tuesday, June 21, 2016 12:52 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: How to customize the CSAT survey url with the custom one including
the Request ID?

Hi Experts,

How to customize the Remedy CSAT survey url with the custom one including
the Request ID in 8.1.02 version?

We are having a requirement in which we need to replace the OOB CSAT url
with the custom one including the request id as post/pre fix.

Please could you suggest on how to achieve it.

Early response will be highly appreciated.

Cheers,

Abhi.
___
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Re: How to customize the CSAT survey url with the custom one including the Request ID?

[Abhi$hek]

Thanks for the response.
But the requirement is to have custom URL in the mail instead of the OOB
with the request ID.

Early response will be highly appreciated.

Cheers,
Abhi
On 22 Jun 2016 3:39 a.m., "Joe D'Souza"  wrote:

Write a small redirection script to replace the window location to anything
you want and use it as the error handler for page not found so it redirects
it to the right page. Similar to when you do a redirection from http to
https.

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
Sent: Tuesday, June 21, 2016 12:52 PM
To: arslist@ARSLIST.ORG
Subject: How to customize the CSAT survey url with the custom one including
the Request ID?

Hi Experts,

How to customize the Remedy CSAT survey url with the custom one including
the Request ID in 8.1.02 version?

We are having a requirement in which we need to replace the OOB CSAT url
with the custom one including the request id as post/pre fix.

Please could you suggest on how to achieve it.

Early response will be highly appreciated.

Cheers,

Abhi.

___
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"Where the Answers Are, and have been for 20 years"

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Re: How to customize the CSAT survey url with the custom one including the Request ID?

[Joe D'Souza]

Write a small redirection script to replace the window location to anything
you want and use it as the error handler for page not found so it redirects
it to the right page. Similar to when you do a redirection from http to
https.

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
Sent: Tuesday, June 21, 2016 12:52 PM
To: arslist@ARSLIST.ORG
Subject: How to customize the CSAT survey url with the custom one including
the Request ID?

Hi Experts,

How to customize the Remedy CSAT survey url with the custom one including
the Request ID in 8.1.02 version?

We are having a requirement in which we need to replace the OOB CSAT url
with the custom one including the request id as post/pre fix.

Please could you suggest on how to achieve it.

Early response will be highly appreciated.

Cheers,

Abhi.

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How to customize the CSAT survey url with the custom one including the Request ID?

[Abhishek Anand]

Hi Experts,

How to customize the Remedy CSAT survey url with the custom one including the 
Request ID in 8.1.02 version?

We are having a requirement in which we need to replace the OOB CSAT url with 
the custom one including the request id as post/pre fix.

Please could you suggest on how to achieve it.

Early response will be highly appreciated.

Cheers,

Abhi.

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Re: Please take my survey :)

[support]

Hi Kelly,
Just received this. Too late I'm afraid.
Cheers,
Kaïs.


Sent from my Samsung device

 Original message 
From: Kelly Deaver  
Date: 04/02/2016  00:22  (GMT+01:00) 
To: arslist@ARSLIST.ORG 
Subject: Please take my survey :) 

**

I'm conducting research for an upcoming paper and possible topic for BMC 
Engage. I'd like to get input from ARSlist members via a survey.
Please take a couple of minutes and complete a survey. You can take the survey 
anonymously or if you wish, leave your email in the last question to be entered 
in a drawing for a $25 Amazon gift card!
The survey can be found here -
https://kdeaver1.typeform.com/to/FZs0Bm
Survey expires at Midnight February 10th, 2016.
Thanks to all who participate.
Kelly Deaver

_ARSlist: "Where the Answers Are" and have been for 20 years_


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Please take my survey :)

[Kelly Deaver]

 I'm conducting research for an upcoming paper and possible topic for BMC 
Engage. I'd like to get input from ARSlist members via a survey.
 Please take a couple of minutes and complete a survey. You can take the survey 
anonymously or if you wish, leave your email in the last question to be entered 
in a drawing for a $25 Amazon gift card!
 The survey can be found here -
 https://kdeaver1.typeform.com/to/FZs0Bm
 Survey expires at Midnight February 10th, 2016.
 Thanks to all who participate.
 Kelly Deaver

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Re: Problem to answer survey in BMC Remedy ITSM 8.1

[Natalia Cuesta]

Hi, 

We have only installed ITSM, do not have SRM. 

I attach some images about the trouble.

We have problems with the form: SRM:Survey (RequesterAnswer).

Best regards,

Natalia

-Mensaje original-
De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] 
En nombre de Jamie
Enviado el: jueves, 01 de octubre de 2015 11:55
Para: arslist@ARSLIST.ORG
Asunto: Re: Problem to answer survey in BMC Remedy ITSM 8.1

Natalia - we're going to need a little more information on the survey setup 
than that to help.

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Re: Problem to answer survey in BMC Remedy ITSM 8.1

[Jamie]

Natalia - we're going to need a little more information on the survey setup 
than that to help.

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Re: Problem to answer survey in BMC Remedy ITSM 8.1

[Natalia Cuesta]

Hi,

I answer the survey, but it does not close.

The survey returns opening without answers and it changes its status to 
Responded. 

I try with User Tool and Internet Explorer 8 and the survey closes.

I had BMC Remedy ITSM 8.1.

Best regards,

Natalia Cuesta

-Mensaje original-
De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] 
En nombre de Jamie
Enviado el: miércoles, 30 de septiembre de 2015 8:21
Para: arslist@ARSLIST.ORG
Asunto: Re: Problem to answer survey in BMC Remedy 7.6.04

Natalia - can you provide a little more information on your survey setup?  Are 
you referring to surveys from SRM?

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Re: Problem to answer survey in BMC Remedy 7.6.04

[Jamie]

Natalia - can you provide a little more information on your survey setup?  Are 
you referring to surveys from SRM?

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Problem to answer survey in BMC Remedy 7.6.04

[Natalia Cuesta]

Hi,

 

Your help please, each time I answer the survey, does not leave the survey,
it continues in the same screen.

 

I tried in the User Tool and Internet Explorer 8, these survey closes. I try
in other browsers and does not close.

 

I have BMC Remedy ITSM 7.6.04

 

Thanks in advance for your help.

 

Best regards,

 

Natalia Cuesta


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Re: Getting duplicate survey mails for the Incidents when resolved/closed

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Thank you!!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Tuesday, July 07, 2015 12:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Getting duplicate survey mails for the Incidents when 
resolved/closed

Hi Lisa,
There is a "default" SRD that is used for the creation of the Service Request 
when an Incident is generated from Incident Management (and you have configured 
the Incident Rules to generate the Service Request).
This is the SRD that is in "Draft" status and named "Service Desk Incident".

On this request you can set a Survey which will be generated for every Incident 
created from IM directly. 

Kind Regards,
 
Carl Wilson
 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: 07 July 2015 13:35
To: arslist@ARSLIST.ORG
Subject: Re: Getting duplicate survey mails for the Incidents when 
resolved/closed

I thought the only way to send a survey was through SRM, is there a way to turn 
on surveys for tickets that get created through an incident?  (not through 
SRM?).  I would love to know because I need to set that up.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Tuesday, July 07, 2015 6:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Getting duplicate survey mails for the Incidents when 
resolved/closed

Do you create a service request automatically when creating an incident or does 
the incident originate from SRM? If you have incident surveys turned on as well 
as a survey on the SRD, that may be why you get 2 surveys. 
Or... Are any other emails being duplicated? 

Sent from my iPhone

> On Jul 7, 2015, at 4:10 AM, Abhishek Anand  wrote:
> 
> Hi Team,
> 
> 
> 
> We are getting duplicate survey mails for the Incidents when
resolved/closed.
> 
> 
> 
> We are in ITSM 8.1.01 version on win platform.
> 
> 
> 
> Regards,
> 
> Abhishek Anand
> 
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"


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Re: Getting duplicate survey mails for the Incidents when resolved/closed

[Carl Wilson]

Hi Lisa,
There is a "default" SRD that is used for the creation of the Service
Request when an Incident is generated from Incident Management (and you have
configured the Incident Rules to generate the Service Request).
This is the SRD that is in "Draft" status and named "Service Desk Incident".

On this request you can set a Survey which will be generated for every
Incident created from IM directly. 

Kind Regards,
 
Carl Wilson
 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS
Sent: 07 July 2015 13:35
To: arslist@ARSLIST.ORG
Subject: Re: Getting duplicate survey mails for the Incidents when
resolved/closed

I thought the only way to send a survey was through SRM, is there a way to
turn on surveys for tickets that get created through an incident?  (not
through SRM?).  I would love to know because I need to set that up.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Tuesday, July 07, 2015 6:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Getting duplicate survey mails for the Incidents when
resolved/closed

Do you create a service request automatically when creating an incident or
does the incident originate from SRM? If you have incident surveys turned on
as well as a survey on the SRD, that may be why you get 2 surveys. 
Or... Are any other emails being duplicated? 

Sent from my iPhone

> On Jul 7, 2015, at 4:10 AM, Abhishek Anand  wrote:
> 
> Hi Team,
> 
> 
> 
> We are getting duplicate survey mails for the Incidents when
resolved/closed.
> 
> 
> 
> We are in ITSM 8.1.01 version on win platform.
> 
> 
> 
> Regards,
> 
> Abhishek Anand
> 
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"


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Re: Getting duplicate survey mails for the Incidents when resolved/closed

[Jamie]

Eventually, my long term desire is to integration Kinetic Data Survey into our 
incident ticket resolution because that is what we're using for our Service 
Request system and surveys.  There is a lot more flexibility within Kinetic 
Survey then what is available in SRM:Survey, however you could potentially 
integrate any survey tool through hyperlinks though like we are currently doing 
with our Sharepoint hyperlink.

Below is just a html hyperlink code that uses an image as the hyperlink and 
directs you to an internal sharepoint site, but I'm also passing the Incident 
Number and Assigned Support company within the web URL so that our sharepoint 
site can use those values within the Survey submission.  That way they can tie 
the survey to the incident within our reporting tool

How did we do?  To send us your feedback, click on the picture that best 
describes your satisfaction with this resolution.
http://internal/technology/Pages/Satisfied.aspx?ticket=#Incident 
Number#&company=#Assigned Support Company#">
http://internal/technology/PublishingImages/_t/Satisfied_jpg.jpg"; 
alt="Satisfied" width="100" height="80">
http://internal/technology/Pages/Satisfied.aspx?ticket=#Incident 
Number#&company=#Assigned Support Company#" target="_blank">Satisfied 

http://internal/technology/Pages/Dissatisfied.aspx?ticket=#Incident 
Number#&company=#Assigned Support Company#">
http://internal/technology/PublishingImages/_t/Dissatisfied_jpg.jpg"; 
alt="Dissatisfied" width="90" height="70">
http://internal/technology/Pages/Dissatisfied.aspx?ticket=#Incident 
Number#&company=#Assigned Support Company#" target="_blank">Dissatisfied

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Re: Getting duplicate survey mails for the Incidents when resolved/closed

[Tauf Chowdhury]

Lisa,
It's in the Incident Rules accessed via the App Admin Custom tab. 

Sent from my iPhone

> On Jul 7, 2015, at 8:35 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
>  wrote:
> 
> I thought the only way to send a survey was through SRM, is there a way to 
> turn on surveys for tickets that get created through an incident?  (not 
> through SRM?).  I would love to know because I need to set that up.
> 
> Lisa
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
> Sent: Tuesday, July 07, 2015 6:16 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Getting duplicate survey mails for the Incidents when 
> resolved/closed
> 
> Do you create a service request automatically when creating an incident or 
> does the incident originate from SRM? If you have incident surveys turned on 
> as well as a survey on the SRD, that may be why you get 2 surveys. 
> Or... Are any other emails being duplicated? 
> 
> Sent from my iPhone
> 
>> On Jul 7, 2015, at 4:10 AM, Abhishek Anand  wrote:
>> 
>> Hi Team,
>> 
>> 
>> 
>> We are getting duplicate survey mails for the Incidents when resolved/closed.
>> 
>> 
>> 
>> We are in ITSM 8.1.01 version on win platform.
>> 
>> 
>> 
>> Regards,
>> 
>> Abhishek Anand
>> 
>> __
>> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
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Re: Getting duplicate survey mails for the Incidents when resolved/closed

[Jamie]

We faced a similar issue when we upgraded from 7.6.04 to 8.1.01.  We had 
created a link within the incident resolution email to go to the SRM:Survey, 
but then SRM was also sending out emails as well with surveys.  What I found 
was that although there are entries in SYS:Notifcation Messages form for SRM 
surveys (SRM:SRV:IndividualSurveyMessage_New) and you can turn this to offline; 
the SRM filter code does not reference this table on whether to send this out.  
So, even if you have this entry marked as offline (like we did) the SRM filter 
workflow sends out the survey emails regardless.  BMC came back that it was 
working as designed (even though I totally disagreed) and provided a RFE defect 
of SW00443298.  

They provided me the following workaround by customizing the SRM workflow:

Hi Jamie,

As per SRM experts, you can modify the following two filters to add a 
qualification for to check Message tag status (additional qualification 
criteria is at the end of each set fields qualification).
It is recommended to create an overlay so the customizations can be identified 
and reverted back to OOTB.

Please modify the following filters for message tag validation of being enabled.

SRM:SRV:ModifySurvey_803_OnSubmit_NotificationLocal filter (runs on 
modify/submit with run if qualification of (' Survey_e-Mail_Address' != $ NULL$)

Set fields against sys:notification messages - no match null or use first 
matching -- (' Notification Message Tag' = 
"SRM:SRV:IndividualSurveyMessage_New") AND ((' Locale' = $ Locale$) OR (' 
Locale' = $ z1D Char2$)) AND ' Status' ="Enabled"
^
SRM:SRV:ModifySurvey_804_OnSubmit_NotificationLocalNULL - modify/submit - (' 
Survey_e-Mail_Address' != $ NULL$) AND (' z1D_Comment1' = $ NULL$)

Set fields against sys:notification messages - no match null or use first 
matching -- (' Notification Message Tag' = 
"SRM:SRV:IndividualSurveyMessage_New") AND (' Locale' = $ NULL$) AND ' Status' 
="Enabled"

Please test the survey function after filter modification and let me know if 
the change suppresses the notification.

We never went with the customization workaround because we instead decided to 
disable the incident rule of 'Creating request on incident creation' to remove 
the survey functionality.  Instead I modified our incident resolution email to 
include a direct link to an internal Sharepoint site to submit feedback.

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Re: Getting duplicate survey mails for the Incidents when resolved/closed

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I thought the only way to send a survey was through SRM, is there a way to turn 
on surveys for tickets that get created through an incident?  (not through 
SRM?).  I would love to know because I need to set that up.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Tuesday, July 07, 2015 6:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Getting duplicate survey mails for the Incidents when 
resolved/closed

Do you create a service request automatically when creating an incident or does 
the incident originate from SRM? If you have incident surveys turned on as well 
as a survey on the SRD, that may be why you get 2 surveys. 
Or... Are any other emails being duplicated? 

Sent from my iPhone

> On Jul 7, 2015, at 4:10 AM, Abhishek Anand  wrote:
> 
> Hi Team,
> 
> 
> 
> We are getting duplicate survey mails for the Incidents when resolved/closed.
> 
> 
> 
> We are in ITSM 8.1.01 version on win platform.
> 
> 
> 
> Regards,
> 
> Abhishek Anand
> 
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"

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Re: Getting duplicate survey mails for the Incidents when resolved/closed

[Tauf Chowdhury]

Do you create a service request automatically when creating an incident or does 
the incident originate from SRM? If you have incident surveys turned on as well 
as a survey on the SRD, that may be why you get 2 surveys. 
Or... Are any other emails being duplicated? 

Sent from my iPhone

> On Jul 7, 2015, at 4:10 AM, Abhishek Anand  wrote:
> 
> Hi Team,
> 
> 
> 
> We are getting duplicate survey mails for the Incidents when resolved/closed.
> 
> 
> 
> We are in ITSM 8.1.01 version on win platform.
> 
> 
> 
> Regards,
> 
> Abhishek Anand
> 
> ___
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Getting duplicate survey mails for the Incidents when resolved/closed

[Abhishek Anand]

Hi Team,

 

We are getting duplicate survey mails for the Incidents when resolved/closed.

 

We are in ITSM 8.1.01 version on win platform.

 

Regards,

Abhishek Anand

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OT- Hardware Configuration Survey

[Sanford, Claire]

I am trying to decide whether or not I am going to move my production machines 
from physical boxes to virtual machines.  Please, if you have time, answer my 
survey (2 whole questions) and I will share my results.  

https://www.surveymonkey.com/s/BBFFCYW

Survey is open until next Friday!


Thank you!!!
Claire

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HPD:HelpDesk Survey

[Hennigan, Sandra]

An someone email me a complete *.def of the HPD:HelpDesk Survey that was 
installed with ARS 6.3 and Help Desk 5.5 or 5.6?

Thank you, your assistance is appreciated.

Sandra Hennigan
Remedy Developer


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Re: Survey

[Jamie]

That is correct.  If you don't have SRM installed, you would utilize the 
Requester console built within ITSM to send our Surveys in the same fashion, or 
at least that is how we did it in 7.5.  When we upgraded to 7.6.04 last year, 
we installed SRM and now you have to use the SRM SRD and surveys.  I think this 
is a pain because in order to use this you have to create a SRM request for 
every incident and with that all of the INC notifications get trumped by the 
SRM notifications because it's hard coded in the INC notification filters to 
not send if the INC is attached to a SRM request.  I really think this is  poor 
design, because SRM SHOULD be built to use the SYS:Notifications Messages form 
(which is doesn't use) and allow the Administer to say which notifications are 
Active vs. Inactive.  Instead, since we are only using SRM for surveys at the 
moment we had to customize the specific notifications filter to allow INC 
notifications to go out instead of the SRM ones.

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Re: Survey

[Hennigan, Sandra]

Thank you, Jason. Just what I wanted to hear. For the first month, no surveys 
are to go to the customer as the team gets accustomed to using their new Remedy.

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Monday, April 01, 2013 2:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey

**
It looks like all of the surveys were moved to SRM.  You configure Incident to 
create a Service Request and SRM will handle the survey; even if the Incident 
didn't originate in SRM.  In the SRD that creates the Incident you choose the 
survey you want to send upon Incident (Service Request) closure.

Here is a KB article about it (older version but I think it still applies)
https://kb.bmc.com/infocenter/index?page=content&id=KA287622&actp=search&viewlocale=en_US&searchid=1364485292624

It kind of makes sense that SRM is the customer facing piece for submitting, 
viewing status, searching KB and responding to surveys.  1 consistent interface 
that all apps can use.

Jason

On Fri, Mar 29, 2013 at 11:03 AM, Hennigan, Sandra 
mailto:sandra.henni...@usdoj.gov>> wrote:
**
ARS & ITSM 8.1 (Full ITSM)
Windows 2008 SP2
Oracle 11g

Sanity check, please.

ITSM with SRM has out of the box Survey & workflow tied to SRM and individual 
SRDs.
There is no HPD:Help Desk Survey out of the box as with previous ITSM versions.

Is this correct? Yes/No

I have searched thru the online BMC guides and searched Dev Studio for Forms 
with “Survey” in the form name and not found any reference to HPD Survey.

I am trying to verify so that out of the blue our customers will not be getting 
a Survey for closed Incident tickets.

Thank you,

Sandra Hennigan
Remedy Developer

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Survey

[Jason Miller]

It looks like all of the surveys were moved to SRM.  You configure Incident
to create a Service Request and SRM will handle the survey; even if the
Incident didn't originate in SRM.  In the SRD that creates the Incident you
choose the survey you want to send upon Incident (Service Request) closure.

Here is a KB article about it (older version but I think it still applies)
https://kb.bmc.com/infocenter/index?page=content&id=KA287622&actp=search&;
viewlocale=en_US&searchid=1364485292624

It kind of makes sense that SRM is the customer facing piece for
submitting, viewing status, searching KB and responding to surveys.  1
consistent interface that all apps can use.

Jason


On Fri, Mar 29, 2013 at 11:03 AM, Hennigan, Sandra  wrote:

> **
>
> ARS & ITSM 8.1 (Full ITSM)
>
> Windows 2008 SP2
>
> Oracle 11g
>
> ** **
>
> Sanity check, please.
>
> ** **
>
> ITSM with SRM has out of the box Survey & workflow tied to SRM and
> individual SRDs.
>
> There is no HPD:Help Desk Survey out of the box as with previous ITSM
> versions.
>
> ** **
>
> Is this correct? Yes/No
>
> ** **
>
> I have searched thru the online BMC guides and searched Dev Studio for
> Forms with “Survey” in the form name and not found any reference to HPD
> Survey.
>
> ** **
>
> I am trying to verify so that out of the blue our customers will not be
> getting a Survey for closed Incident tickets.
>
> ** **
>
> Thank you,
>
> ** **
>
> Sandra Hennigan
>
> Remedy Developer
>
> Criminal Division | U.S. Department of Justice
>
> ☎ (202) 353-0557
>
> Mobile: 202-716-0848
>
> ** **
>
> sandra.henni...@usdoj.gov
>
> ** **
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Survey

[Hennigan, Sandra]

ARS & ITSM 8.1 (Full ITSM)
Windows 2008 SP2
Oracle 11g

Sanity check, please.

ITSM with SRM has out of the box Survey & workflow tied to SRM and individual 
SRDs.
There is no HPD:Help Desk Survey out of the box as with previous ITSM versions.

Is this correct? Yes/No

I have searched thru the online BMC guides and searched Dev Studio for Forms 
with “Survey” in the form name and not found any reference to HPD Survey.

I am trying to verify so that out of the blue our customers will not be getting 
a Survey for closed Incident tickets.

Thank you,

Sandra Hennigan
Remedy Developer
Criminal Division | U.S. Department of Justice
☎ (202) 353-0557
Mobile: 202-716-0848

sandra.henni...@usdoj.gov<mailto:sandra.henni...@usdoj.gov>


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Re: Disabling survey email notification for VIP users

[Pierson, Shawn]

You would have to build a customization to do this, but I don't think it would 
be that difficult.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shadab Ahmed
Sent: Thursday, March 28, 2013 4:49 AM
To: arslist@ARSLIST.ORG
Subject: Disabling survey email notification for VIP users

**
Dear List,

Survey emails are been sent to all users when an Incident gets resolved. Is it 
possible to stop survey emails going for VIP users?

Regards,
Shadab


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Disabling survey email notification for VIP users

[Shadab Ahmed]

Dear List,

Survey emails are been sent to all users when an Incident gets resolved. Is it 
possible to stop survey emails going for VIP users?

Regards,
Shadab


Please do not print this email unless it is absolutely necessary.

The information contained in this electronic message and any attachments to 
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Please notify the sender immediately and destroy all copies of this message and 
any attachments.

WARNING: Computer viruses can be transmitted via email. The recipient should 
check this email and any attachments for the presence of viruses. The company 
accepts no liability for any damage caused by any virus transmitted by this 
email.

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Re: Buggy version survey

[Jose Huerta]

I agree. But I though that a large survey will discourage people and they
won't fill it. So I tried to make it as simple as possible.

As I said I know that the conclusion of such a poll can't be very defined.

It is just an excuse to introduce some topics on  my blog. They're more
about deployment best practices, that a critic to BMC.

Finally, my intention is not to say sentences like "Remedy is plenty of
bugs" this is impossible to do with this survey. And if I would do, I will
be discrediting myself.



El lunes, 25 de junio de 2012, Pierson, Shawn escribió:

> **
>
> If I were to make such a survey, I’d probably come up with a range of ten
> questions or less, including things like:
>
> ** **
>
> **1)  **Are you a Remedy user, a Remedy technical person, or
> management?
>
> **2)  **How many years experience do you have administering or
> development with Remedy?
>
> **3)  **Do you run BMC ITSM and other OOtB applications only, custom
> applications only, or a mix?
>
> **4)  **What version of ARSystem are you currently on?
>
> **5)  **What version of ITSM are you currently on?
>
> **6)  **What was the best version you have worked with?
>
> **7)  **Why do you feel it was the best?
>
> **8)  **What was the worst version you have worked with?
>
> **9)  **Why do you feel it was the worst?
>
> **10)   **What could be done to improve upon the version that you are
> currently on?
>
> ** **
>
> Thanks,
>
> ** **
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer 
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG ] *On
> Behalf Of *arslist
> *Sent:* Monday, June 25, 2012 9:28 AM
> *To:* arslist@ARSLIST.ORG  'arslist@ARSLIST.ORG');>
> *Subject:* Re: Buggy version survey
>
> ** **
>
> ** 
>
> You also need some demographics on the responders to validate the response.
> 
>
> ** **
>
> IF they only have experience with 7.5 and 7.6 they will never know that
> relative to version 4.0 everything else has been a cakewalk.
>
> What if the platform makes a difference?
>
> ** **
>
> Any data you are collecting is so subjective and limited that it is really
> quite useless for virtually any purpose.
>
> Self selecting, how do you determine that you have a big enough and random
> sample?
>
> ** **
>
> (I have always wanted to find the time to be able to compare number of
> major issues in a BMC Remedy release versus Other companies
>
> releases but that becomes quite difficult in terms of measuring apples to
> apples).****
>
> ** **
>
> Daniel
>
> ** **
>
> ** **
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Logan, Kelly
> *Sent:* June 25, 2012 10:10 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Buggy version survey
>
> ** **
>
> ** 
>
> I think Doug has a good point. Because of the way data like this could be
> used, it wouldn’t hurt to have a statement at the beginning, something
> like:  This data is being collected by {state your name/company here} and
> will be used for gathering information in order to help improve the BMC
> Remedy product and to help BMC Remedy users. It will NOT be used in any
> sales, marketing, promotion or other advertising or used as a basis for
> same.
>
> ** **
>
> ** **
>
> *Kelly Logan*, Sr. Systems Administrator (Remedy, Planview),
> Private and confidential as detailed 
> here<http://www.sug.com/disclaimers/default.htm#Mail>.
> If you cannot access hyperlink, please e-mail sender.
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_



-- 

Jose M. Huerta
Project Manager**

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

<http://www.sm2baleares.es/>

SM2 Baleares S.A.
C/Rita Levi 

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<><><><>

Re: Buggy version survey

[arslist]

You also need some demographics on the responders to validate the response.

 

IF they only have experience with 7.5 and 7.6 they will never know that 
relative to version 4.0 everything else has been a cakewalk.

What if the platform makes a difference?

 

Any data you are collecting is so subjective and limited that it is really 
quite useless for virtually any purpose.

Self selecting, how do you determine that you have a big enough and random 
sample?

 

(I have always wanted to find the time to be able to compare number of major 
issues in a BMC Remedy release versus Other companies

releases but that becomes quite difficult in terms of measuring apples to 
apples).

 

Daniel

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly
Sent: June 25, 2012 10:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Buggy version survey

 

** 

I think Doug has a good point. Because of the way data like this could be used, 
it wouldn’t hurt to have a statement at the beginning, something like:  This 
data is being collected by {state your name/company here} and will be used for 
gathering information in order to help improve the BMC Remedy product and to 
help BMC Remedy users. It will NOT be used in any sales, marketing, promotion 
or other advertising or used as a basis for same.

 

 

Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS

ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777 

kelly.lo...@proquest.com

www.proquest.com 

 

ProQuest...Start here. 2010 InformationWeek 500 Top Innovator

 

P Please consider the environment before printing this email. 

 

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the sender, and delete the 
message from your computer.

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Monday, June 25, 2012 2:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Buggy version survey

 

** Doug,

 First, the poll is to check one concept before publishing anything about it. 
Second, I won't extract wrong conclusions from the poll. That is, if the most 
voTed version is the last it doesn't mean that it's buggy (it is a relative 
question, not absolute). Even it doesn't mean that it is the most buggy. New 
developers will talk only about last versions. Also, peoples memory is short 
term at many cases, so they easy forgot about old versions and only see what is 
happening to them now.

 

In fact I though that 7.5 will be the most buggy, but current results are not 
in that direction.

 

To summarize, as an independent writer I want to tell truth, without any 
concern about if it likes or doesn't like BMC. But also I'm not a 
sensationalist writer, or at least I think it. And every time I tell my opinion 
through the blog, I try to make it clear: it's my opinion, not the thruth.


El lunes, 25 de junio de 2012, Doug Blair escribió:

** 

Jose,

 

Before we all jump on your survey, may I ask what you plan to do with the 
results? 

 

The last thing I would want to see is ad copy that says "a 2012 poll of well 
known Remedy programers thinks all the recent releases are buggy."

 

(Yes, of course there are bugs. It's software!)

 

If you have reason to believe the releases are buggy, I for one would love to 
hear how you have addressed the issues you've encountered. I'd view that as a 
positive contribution to our little ecosystem.


Doug

 

--

Doug Blair

+1 224-558-5462

 

Sent from my new iPad

Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)


On Jun 24, 2012, at 6:08 AM, Jose Huerta  > wrote:

** Hi all,

 

A survay about buggy versions of Remedy. Please connect to 
http://www.surveymonkey.com/s/M8KH73Y and answer. It's only one question, so it 
will take less than a minute.

 

Thanks! 

 

Jose Huerta

http://theremedyforit.com/ 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 



-- 


Jose M. Huerta
Project Manager

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

 <http://www.sm2baleares.es/> 


SM2 Baleares S.A.
C/Rita Levi 

Edificio SM2 Parc Bit

07121 Palma de Mallorca

  <http://es-es.facebook.com/pages/SM2-Baleares/158608627954>  
<http://twitter.com/#!/SM2Baleares>  
<http://www.linkedin.com/company/sm2-baleares> 

La información contenida en este mensaje de correo electrónico es confidencial. 
La misma, es enviada con la intención de que únicamente sea leída por la 
persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas 
no est

Re: Buggy version survey

[Logan, Kelly]

I think Doug has a good point. Because of the way data like this could be used, 
it wouldn’t hurt to have a statement at the beginning, something like:  This 
data is being collected by {state your name/company here} and will be used for 
gathering information in order to help improve the BMC Remedy product and to 
help BMC Remedy users. It will NOT be used in any sales, marketing, promotion 
or other advertising or used as a basis for same.


Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777
kelly.lo...@proquest.com<mailto:kelly.lo...@proquest.com>
www.proquest.com

ProQuest...Start here. 2010 InformationWeek 500 Top Innovator

P Please consider the environment before printing this email.

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the sender, and delete the 
message from your computer.



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Monday, June 25, 2012 2:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Buggy version survey

** Doug,
 First, the poll is to check one concept before publishing anything about it. 
Second, I won't extract wrong conclusions from the poll. That is, if the most 
voTed version is the last it doesn't mean that it's buggy (it is a relative 
question, not absolute). Even it doesn't mean that it is the most buggy. New 
developers will talk only about last versions. Also, peoples memory is short 
term at many cases, so they easy forgot about old versions and only see what is 
happening to them now.

In fact I though that 7.5 will be the most buggy, but current results are not 
in that direction.

To summarize, as an independent writer I want to tell truth, without any 
concern about if it likes or doesn't like BMC. But also I'm not a 
sensationalist writer, or at least I think it. And every time I tell my opinion 
through the blog, I try to make it clear: it's my opinion, not the thruth.

El lunes, 25 de junio de 2012, Doug Blair escribió:
**
Jose,

Before we all jump on your survey, may I ask what you plan to do with the 
results?

The last thing I would want to see is ad copy that says "a 2012 poll of well 
known Remedy programers thinks all the recent releases are buggy."

(Yes, of course there are bugs. It's software!)

If you have reason to believe the releases are buggy, I for one would love to 
hear how you have addressed the issues you've encountered. I'd view that as a 
positive contribution to our little ecosystem.

Doug

--
Doug Blair
+1 224-558-5462

Sent from my new iPad
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

On Jun 24, 2012, at 6:08 AM, Jose Huerta 
>
 wrote:
** Hi all,

A survay about buggy versions of Remedy. Please connect to 
http://www.surveymonkey.com/s/M8KH73Y and answer. It's only one question, so it 
will take less than a minute.

Thanks!

Jose Huerta
http://theremedyforit.com/
_attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers 
Are"_
_attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers 
Are"_


--

Jose M. Huerta
Project Manager

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94


[cid:image001.jpg@01CD52BA.A66DC9A0]<http://www.sm2baleares.es/>


SM2 Baleares S.A.
C/Rita Levi

Edificio SM2 Parc Bit

07121 Palma de Mallorca


 [cid:image002.jpg@01CD52BA.A66DC9A0] 
<http://es-es.facebook.com/pages/SM2-Baleares/158608627954> 
[cid:image003.jpg@01CD52BA.A66DC9A0] <http://twitter.com/#!/SM2Baleares> 
[cid:image004.jpg@01CD52BA.A66DC9A0] 
<http://www.linkedin.com/company/sm2-baleares>


La información contenida en este mensaje de correo electrónico es confidencial. 
La misma, es enviada con la intención de que únicamente sea leída por la 
persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas 
no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por 
la misma vía, se abstenga de realizar copias del mensaje o remitirlo o 
entregarlo a otra persona y proceda a borrarlo de inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es 
necesario.

_attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers 
Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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<><><><>

Re: Buggy version survey

[Jose Huerta]

Doug,
 First, the poll is to check one concept before publishing anything about
it. Second, I won't extract wrong conclusions from the poll. That is, if
the most voTed version is the last it doesn't mean that it's buggy (it is a
relative question, not absolute). Even it doesn't mean that it is the most
buggy. New developers will talk only about last versions. Also, peoples
memory is short term at many cases, so they easy forgot about old versions
and only see what is happening to them now.

In fact I though that 7.5 will be the most buggy, but current results are
not in that direction.

To summarize, as an independent writer I want to tell truth, without any
concern about if it likes or doesn't like BMC. But also I'm not a
sensationalist writer, or at least I think it. And every time I tell my
opinion through the blog, I try to make it clear: it's my opinion, not the
thruth.

El lunes, 25 de junio de 2012, Doug Blair escribió:

> **
> Jose,
>
> Before we all jump on your survey, may I ask what you plan to do with the
> results?
>
> The last thing I would want to see is ad copy that says "a 2012 poll of
> well known Remedy programers thinks all the recent releases are buggy."
>
> (Yes, of course there are bugs. It's software!)
>
> If you have reason to believe the releases are buggy, I for one would love
> to hear how you have addressed the issues you've encountered. I'd view that
> as a positive contribution to our little ecosystem.
>
> Doug
>
> --
> Doug Blair
> +1 224-558-5462
>
> Sent from my new iPad
> Auto-corrected typos, misspellings and non-sequiturs are gratefully
> attributed to Steve Jobs :-)
>
> On Jun 24, 2012, at 6:08 AM, Jose Huerta 
>  'jose.hue...@sm2baleares.es');>>
> wrote:
>
> ** Hi all,
>
> A survay about buggy versions of Remedy. Please connect to
> http://www.surveymonkey.com/s/M8KH73Y and answer. It's only one question,
> so it will take less than a minute.
>
> Thanks!
>
> Jose Huerta
> http://theremedyforit.com/
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_



-- 

Jose M. Huerta
Project Manager**

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

<http://www.sm2baleares.es/>

SM2 Baleares S.A.
C/Rita Levi 

Edificio SM2 Parc Bit

07121 Palma de Mallorca

  <http://es-es.facebook.com/pages/SM2-Baleares/158608627954>
  <http://twitter.com/#!/SM2Baleares>
 <http://www.linkedin.com/company/sm2-baleares>

La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
<><><><>

Re: Buggy version survey

[Doug Blair]

Jose,

Before we all jump on your survey, may I ask what you plan to do with the 
results? 

The last thing I would want to see is ad copy that says "a 2012 poll of well 
known Remedy programers thinks all the recent releases are buggy."

(Yes, of course there are bugs. It's software!)

If you have reason to believe the releases are buggy, I for one would love to 
hear how you have addressed the issues you've encountered. I'd view that as a 
positive contribution to our little ecosystem.

Doug

--
Doug Blair
+1 224-558-5462

Sent from my new iPad
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

On Jun 24, 2012, at 6:08 AM, Jose Huerta  wrote:

> ** Hi all,
> 
> A survay about buggy versions of Remedy. Please connect to 
> http://www.surveymonkey.com/s/M8KH73Y and answer. It's only one question, so 
> it will take less than a minute.
> 
> Thanks!
> 
> Jose Huerta
> http://theremedyforit.com/
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

___
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Buggy version survey

[Jose Huerta]

Hi all,

A survay about buggy versions of Remedy. Please connect to
http://www.surveymonkey.com/s/M8KH73Y and answer. It's only one question,
so it will take less than a minute.

Thanks!

Jose Huerta
http://theremedyforit.com/

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SR_M 7.6.04 survey error

[andres tamayo]

hi there
i'm dealing with what seems to be an issue, just want to know if
someone else has experience the following behavior

i configuring survey for a company, not -global- for service request.
i already create the survey and configure the rules but the field
enable survey is set to NO, but the survey message is sent anyway.

i'm checking some workflow elements particularly some filters wich
passed the qualification and execute the actions

SRM:REQ:Status_Completed_500_Survey_CheckCFGRules
SRM:REQ:Status_Completed_503_Survey_CheckCFGRules

i just want to check first before open an issue with support.

thanks for any reply

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Enabling Survey engine for Service Requests but not Change tickets

[Vianna Vianna]

Hi all
 
Running ITSM 7.0.03
 
We currently have a survey configured and being distributed via the survey 
engine for all incident tickets on resolution. We would like to enable surveys 
for all Service Requests now as well. We are seeing that if we enable for 
Service Requests we need to enable for Change tickets as well (Change Type= 
Change).  Is there a way we can only enable for Change Type = Service Requests? 
(Regardless of whether the tickets are being generated through SRM)
 
Thank you!
 
Vi
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Write License Error on IT Survey

[preetha mathew]

Hi,
 
This is regarding an error that most of our Users come across while trying to 
submit their IT Survey. They get the Write License error and this happens to 
the Users with a Read License and only "Unrestricted Access" in their User 
profiles. We've noticed that they can submit the Survey when we provide them 
with the "General Access" permission, which is the permission on most 
of the fields of SRM:Survey and not the Unrestricted Access.
Most of the Users have the "Read License/Unrestricted Access" and the 
number of such users is around 15,000. Would the better solution be 
to provide all the fields on SRM:Survey with Unrestricted Access permission or 
to update all the User profiles with General Access permisssion.
We are on: Solaris 10Oracle (10.2.0.4.0 - 64bi)ARS Server: 7.1.00 Patch 
007BMC Remedy ITSM: 7.0.03SRM 2.2 patch 002Mid Tier:  7.1.00 Patch 007 Web 
Server:   Apache Tomcat/5.5.25
Appreciate any help.
 
Regards,
Preeta Mathew
 

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Resolution or Survey Notifications

[Dean Deonier]

We have been using the DESCRIPTION (Summary) field only in our notifications to 
describe the issue to clients when tickets are resolved.  There have been a few 
cases when the client is confused about what issue he/she is responding to.



Please reply if you are using the PROBLEM_QUESTION, or other means to describe 
the issue in your Resolution or Survey notifications.



Thanks,



Dean Deonier

Global Service Desk

LDS Church


 NOTICE: This email message is for the sole use of the intended recipient(s) 
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Re: Survey Monkey

[Boyd, Rebecca E.]

Is anyone out there using the Remedy survey in a 7.5 environment? If so,
how's that working for you?

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza
Sent: Thursday, September 30, 2010 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

That's the only easy way I would imagine to transfer information from
Remedy to SM automatically to create a survey.

 

You may be able to work around by 'copying' the values, by opening their
web page and and passing values using the URL, but you would need to
know what field values from their web page you would need to pass this
to. This would not automatically submit, without user intervention.

 

Joe

 

 

From: Chowdhury, Tauf <mailto:tauf.chowdh...@frx.com>  

Sent: Thursday, September 30, 2010 9:33 AM

Newsgroups: public.remedy.arsystem.general

To: arslist@ARSLIST.ORG 

Subject: Re: Survey Monkey

 

** 

Joe,

Survey Monkey support states there is no integration via web services or
any other integration path. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, September 29, 2010 1:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

Tauf,

 

I'd say find out from their support if they have published web services
that you can have your Remedy application to consume. That's the only
easy way I can think of passing data over the internet to a foreign web
application like Survey Monkey.

 

Joe

 

 

 



This e-mail and its attachments may contain Forest Laboratories, Inc.
proprietary information that is privileged, confidential or subject to
copyright belonging to Forest Laboratories, Inc. This e-mail is intended
solely for the use of the individual or entity to which it is addressed.
If you are not the intended recipient of this e-mail, or the employee or
agent responsible for delivering this e-mail to the intended recipient,
you are hereby notified that any dissemination, distribution, copying or
action taken in relation to the contents of and attachments to this
e-mail is strictly prohibited and may be unlawful. If you have received
this e-mail in error, please notify the sender immediately and
permanently delete the original and any copy of this e-mail and any
printout.

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: Survey Monkey

[Joe Martin D'Souza]

That's the only easy way I would imagine to transfer information from Remedy to 
SM automatically to create a survey.

You may be able to work around by 'copying' the values, by opening their web 
page and and passing values using the URL, but you would need to know what 
field values from their web page you would need to pass this to. This would not 
automatically submit, without user intervention.

Joe



From: Chowdhury, Tauf 
Sent: Thursday, September 30, 2010 9:33 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Survey Monkey


** 
Joe,

Survey Monkey support states there is no integration via web services or any 
other integration path. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, September 29, 2010 1:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

Tauf,

 

I'd say find out from their support if they have published web services that 
you can have your Remedy application to consume. That's the only easy way I can 
think of passing data over the internet to a foreign web application like 
Survey Monkey.

 

Joe

 

 

 



This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

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Re: Survey Monkey

[Shellman, David]

Gary,

I'm only seeing one email so from my side you only got roasted once.

Dave 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72 
ABW/SCOOA
Sent: Thursday, September 30, 2010 10:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

I wish. And it's also nice that since the list is duplicating posts for some 
reason, I got roasted in two emails instead of just one!



Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Thursday, September 30, 2010 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

LOL, is it Friday already?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOOA
Sent: Thursday, September 30, 2010 7:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

Yeah... I was hoping no one would catch that :)

But hey, Kinetic and Buoyant are business parters, and unless I'm losing it,
Gidd is Buoyant (or at least he sinks slowly).

-Rep for me



Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Thursday, September 30, 2010 7:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

Gidd?  Did you mean to say John Sundberg? 

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 10:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

LOL. I should charge him for the free advertisement!
No, I just really like the product and the support staff that I've worked
with there.
Been very helpful, no run-around, no nonsense etc.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOOA
Sent: Wednesday, September 29, 2010 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

Did Gidd pay you to say this??? :)



Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

** 

Have you guys thought about Kinetic's Survey module?

 

It ties into Remedy REALLY well, has a web front end for customers to answer
the surveys,

Extremely customizable, and data driven.

 

Also,

The Support from Kinetic has been OUTSTANDING!

I've had to contact them a couple of times, and I have been really impressed
at how they handled the issue.

 

If you're looking for a Survey tool to integrate into Remedy, I would really
recommend Kinetic.

 

Just my 2 cents,

Matt P.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Wednesday, September 29, 2010 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

Just like any external application.  You can launch it from a Remedy app in
the usual fashion, of course.  You can then download the survey results in
Excel format and AR Import the interesting parts into Remedy.  

 

The full Pro version is ¼ the cost of the other one mentioned, for those who
are curious.

 

 

 

 

 

Yours truly,

 

Charles H. Roberts, 4th  

 

 

Riverside County Information Technology

Office:  951-486-7780

   Cell:  951-840-8699

 eMail:  crobe...@riversidecountyit.org
<mailto:crobe...@riversidecountyit.org> 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, September 29, 2010 6:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

I don't think it is. It's a web based tool. I'm trying to figure out if it
can be done. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, September 29, 2010 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

Out of curiosity, how does Survey Monkey tie in with Remedy?  How is tenancy
information tracked?

 

Jennifer Meyer

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 6:57 PM
To: arslist@ARSLIST.ORG
Subject: OT

Re: Survey Monkey

[Opela, Gary L CTR USAF ABW 72 ABW/SCOOA]

I wish. And it's also nice that since the list is duplicating posts for some 
reason, I got roasted in two emails instead of just one!



Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Thursday, September 30, 2010 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

LOL, is it Friday already?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOOA
Sent: Thursday, September 30, 2010 7:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

Yeah... I was hoping no one would catch that :)

But hey, Kinetic and Buoyant are business parters, and unless I'm losing it,
Gidd is Buoyant (or at least he sinks slowly).

-Rep for me



Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Thursday, September 30, 2010 7:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

Gidd?  Did you mean to say John Sundberg? 

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 10:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

LOL. I should charge him for the free advertisement!
No, I just really like the product and the support staff that I've worked
with there.
Been very helpful, no run-around, no nonsense etc.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOOA
Sent: Wednesday, September 29, 2010 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

Did Gidd pay you to say this??? :)



Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

** 

Have you guys thought about Kinetic's Survey module?

 

It ties into Remedy REALLY well, has a web front end for customers to answer
the surveys,

Extremely customizable, and data driven.

 

Also,

The Support from Kinetic has been OUTSTANDING!

I've had to contact them a couple of times, and I have been really impressed
at how they handled the issue.

 

If you're looking for a Survey tool to integrate into Remedy, I would really
recommend Kinetic.

 

Just my 2 cents,

Matt P.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Wednesday, September 29, 2010 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

Just like any external application.  You can launch it from a Remedy app in
the usual fashion, of course.  You can then download the survey results in
Excel format and AR Import the interesting parts into Remedy.  

 

The full Pro version is ¼ the cost of the other one mentioned, for those who
are curious.

 

 

 

 

 

Yours truly,

 

Charles H. Roberts, 4th  

 

 

Riverside County Information Technology

Office:  951-486-7780

   Cell:  951-840-8699

 eMail:  crobe...@riversidecountyit.org
<mailto:crobe...@riversidecountyit.org> 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, September 29, 2010 6:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

I don't think it is. It's a web based tool. I'm trying to figure out if it
can be done. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, September 29, 2010 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

Out of curiosity, how does Survey Monkey tie in with Remedy?  How is tenancy
information tracked?

 

Jennifer Meyer

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 6:57 PM
To: arslist@ARSLIST.ORG
Subject: OT:Re: Anyone has made use of this web based survey engine?

 

** 

Hi Chas,

 

I think I may have heard of Survey Monkey before.. I'm not intending to do
anything with any of these at the moment but was just going through the
features of the one I found just in case it is useful at some point. I will
go thr

Re: Survey Monkey

[LJ LongWing]

LOL, is it Friday already?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOOA
Sent: Thursday, September 30, 2010 7:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

Yeah... I was hoping no one would catch that :)

But hey, Kinetic and Buoyant are business parters, and unless I'm losing it,
Gidd is Buoyant (or at least he sinks slowly).

-Rep for me



Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Thursday, September 30, 2010 7:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

Gidd?  Did you mean to say John Sundberg? 

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 10:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

LOL. I should charge him for the free advertisement!
No, I just really like the product and the support staff that I've worked
with there.
Been very helpful, no run-around, no nonsense etc.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOOA
Sent: Wednesday, September 29, 2010 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

Did Gidd pay you to say this??? :)



Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

** 

Have you guys thought about Kinetic's Survey module?

 

It ties into Remedy REALLY well, has a web front end for customers to answer
the surveys,

Extremely customizable, and data driven.

 

Also,

The Support from Kinetic has been OUTSTANDING!

I've had to contact them a couple of times, and I have been really impressed
at how they handled the issue.

 

If you're looking for a Survey tool to integrate into Remedy, I would really
recommend Kinetic.

 

Just my 2 cents,

Matt P.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Wednesday, September 29, 2010 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

Just like any external application.  You can launch it from a Remedy app in
the usual fashion, of course.  You can then download the survey results in
Excel format and AR Import the interesting parts into Remedy.  

 

The full Pro version is ¼ the cost of the other one mentioned, for those who
are curious.

 

 

 

 

 

Yours truly,

 

Charles H. Roberts, 4th  

 

 

Riverside County Information Technology

Office:  951-486-7780

   Cell:  951-840-8699

 eMail:  crobe...@riversidecountyit.org
<mailto:crobe...@riversidecountyit.org> 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, September 29, 2010 6:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

I don't think it is. It's a web based tool. I'm trying to figure out if it
can be done. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, September 29, 2010 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

Out of curiosity, how does Survey Monkey tie in with Remedy?  How is tenancy
information tracked?

 

Jennifer Meyer

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 6:57 PM
To: arslist@ARSLIST.ORG
Subject: OT:Re: Anyone has made use of this web based survey engine?

 

** 

Hi Chas,

 

I think I may have heard of Survey Monkey before.. I'm not intending to do
anything with any of these at the moment but was just going through the
features of the one I found just in case it is useful at some point. I will
go through your suggestion too.. Thanks for that tip..

 

Joe

 



From: "Roberts, Chas" 
To: arslist@ARSLIST.ORG
Sent: Tue, September 28, 2010 6:40:46 PM
Subject: Re: Anyone has made use of this web based survey engine?

** 

Joe,

 

Survey Monkey is the best thing for this purpose.  It has a funny name but
very good features and reliability, and you can use
"SurveyMK.com/yoursurveycode" <http://surveymk.com/yoursurveycode>  so it
looks like "Surve

Re: Survey Monkey

[Chowdhury, Tauf]

Joe,

Survey Monkey support states there is no integration via web services or
any other integration path. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, September 29, 2010 1:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

Tauf,

 

I'd say find out from their support if they have published web services
that you can have your Remedy application to consume. That's the only
easy way I can think of passing data over the internet to a foreign web
application like Survey Monkey.

 

Joe

 

 

 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Survey Monkey

[Opela, Gary L CTR USAF ABW 72 ABW/SCOOA]

Yeah... I was hoping no one would catch that :)

But hey, Kinetic and Buoyant are business parters, and unless I'm losing it, 
Gidd is Buoyant (or at least he sinks slowly).

-Rep for me



Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Thursday, September 30, 2010 7:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

Gidd?  Did you mean to say John Sundberg? 

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 10:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

LOL. I should charge him for the free advertisement!
No, I just really like the product and the support staff that I've worked with 
there.
Been very helpful, no run-around, no nonsense etc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72 
ABW/SCOOA
Sent: Wednesday, September 29, 2010 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

Did Gidd pay you to say this??? :)



Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

** 

Have you guys thought about Kinetic's Survey module?

 

It ties into Remedy REALLY well, has a web front end for customers to answer 
the surveys,

Extremely customizable, and data driven.

 

Also,

The Support from Kinetic has been OUTSTANDING!

I've had to contact them a couple of times, and I have been really impressed at 
how they handled the issue.

 

If you're looking for a Survey tool to integrate into Remedy, I would really 
recommend Kinetic.

 

Just my 2 cents,

Matt P.

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Wednesday, September 29, 2010 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

Just like any external application.  You can launch it from a Remedy app in the 
usual fashion, of course.  You can then download the survey results in Excel 
format and AR Import the interesting parts into Remedy.  

 

The full Pro version is ¼ the cost of the other one mentioned, for those who 
are curious.

 

 

 

 

 

Yours truly,

 

Charles H. Roberts, 4th  

 

 

Riverside County Information Technology

Office:  951-486-7780

   Cell:  951-840-8699

 eMail:  crobe...@riversidecountyit.org <mailto:crobe...@riversidecountyit.org> 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, September 29, 2010 6:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

I don't think it is. It's a web based tool. I'm trying to figure out if it can 
be done. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, September 29, 2010 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

Out of curiosity, how does Survey Monkey tie in with Remedy?  How is tenancy 
information tracked?

 

Jennifer Meyer

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 6:57 PM
To: arslist@ARSLIST.ORG
Subject: OT:Re: Anyone has made use of this web based survey engine?

 

** 

Hi Chas,

 

I think I may have heard of Survey Monkey before.. I'm not intending to do 
anything with any of these at the moment but was just going through the 
features of the one I found just in case it is useful at some point. I will go 
through your suggestion too.. Thanks for that tip..

 

Joe

 



From: "Roberts, Chas" 
To: arslist@ARSLIST.ORG
Sent: Tue, September 28, 2010 6:40:46 PM
Subject: Re: Anyone has made use of this web based survey engine?

** 

Joe,

 

Survey Monkey is the best thing for this purpose.  It has a funny name but very 
good features and reliability, and you can use "SurveyMK.com/yoursurveycode" 
<http://surveymk.com/yoursurveycode>  so it looks like "Survey Marketing"

 

 

 

Yours truly,

 

Charles H. Roberts, 4th  

 

 

Riverside County Information Technology

Office:  951-486-7780

   Cell:  951-840-8699

 eMail:  crobe...@riversidecountyit.org <mailto:crobe...@riversidecountyit.org> 

 

 

Re: Survey Monkey

[Shellman, David]

Gidd?  Did you mean to say John Sundberg? 

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 10:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

LOL. I should charge him for the free advertisement!
No, I just really like the product and the support staff that I've worked with 
there.
Been very helpful, no run-around, no nonsense etc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72 
ABW/SCOOA
Sent: Wednesday, September 29, 2010 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

Did Gidd pay you to say this??? :)



Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

** 

Have you guys thought about Kinetic's Survey module?

 

It ties into Remedy REALLY well, has a web front end for customers to answer 
the surveys,

Extremely customizable, and data driven.

 

Also,

The Support from Kinetic has been OUTSTANDING!

I've had to contact them a couple of times, and I have been really impressed at 
how they handled the issue.

 

If you're looking for a Survey tool to integrate into Remedy, I would really 
recommend Kinetic.

 

Just my 2 cents,

Matt P.

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Wednesday, September 29, 2010 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

Just like any external application.  You can launch it from a Remedy app in the 
usual fashion, of course.  You can then download the survey results in Excel 
format and AR Import the interesting parts into Remedy.  

 

The full Pro version is ¼ the cost of the other one mentioned, for those who 
are curious.

 

 

 

 

 

Yours truly,

 

Charles H. Roberts, 4th  

 

 

Riverside County Information Technology

Office:  951-486-7780

   Cell:  951-840-8699

 eMail:  crobe...@riversidecountyit.org <mailto:crobe...@riversidecountyit.org> 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, September 29, 2010 6:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

I don't think it is. It's a web based tool. I'm trying to figure out if it can 
be done. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, September 29, 2010 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

Out of curiosity, how does Survey Monkey tie in with Remedy?  How is tenancy 
information tracked?

 

Jennifer Meyer

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 6:57 PM
To: arslist@ARSLIST.ORG
Subject: OT:Re: Anyone has made use of this web based survey engine?

 

** 

Hi Chas,

 

I think I may have heard of Survey Monkey before.. I'm not intending to do 
anything with any of these at the moment but was just going through the 
features of the one I found just in case it is useful at some point. I will go 
through your suggestion too.. Thanks for that tip..

 

Joe

 



From: "Roberts, Chas" 
To: arslist@ARSLIST.ORG
Sent: Tue, September 28, 2010 6:40:46 PM
Subject: Re: Anyone has made use of this web based survey engine?

** 

Joe,

 

Survey Monkey is the best thing for this purpose.  It has a funny name but very 
good features and reliability, and you can use "SurveyMK.com/yoursurveycode" 
<http://surveymk.com/yoursurveycode>  so it looks like "Survey Marketing"

 

 

 

Yours truly,

 

Charles H. Roberts, 4th  

 

 

Riverside County Information Technology

Office:  951-486-7780

   Cell:  951-840-8699

 eMail:  crobe...@riversidecountyit.org <mailto:crobe...@riversidecountyit.org> 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 3:14 PM
To: arslist@ARSLIST.ORG
Subject: OT: Anyone has made use of this web based survey engine?

 

** 

http://www.esurveyspro.com/

 

I just came across it after I filled up a frequent traveler survey. It looks 
like they have a free edition too but appears like they might display 
advertisements etc on the free version..

 

Joe

 

_attend WWRUG10 www.wwrug.com <http://www

Re: Survey Monkey

[Matthew Perrault]

LOL. I should charge him for the free advertisement!
No, I just really like the product and the support staff that I've worked with 
there.
Been very helpful, no run-around, no nonsense etc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72 
ABW/SCOOA
Sent: Wednesday, September 29, 2010 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

Did Gidd pay you to say this??? :)



Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

** 

Have you guys thought about Kinetic's Survey module?

 

It ties into Remedy REALLY well, has a web front end for customers to answer 
the surveys,

Extremely customizable, and data driven.

 

Also,

The Support from Kinetic has been OUTSTANDING!

I've had to contact them a couple of times, and I have been really impressed at 
how they handled the issue.

 

If you're looking for a Survey tool to integrate into Remedy, I would really 
recommend Kinetic.

 

Just my 2 cents,

Matt P.

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Wednesday, September 29, 2010 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

Just like any external application.  You can launch it from a Remedy app in the 
usual fashion, of course.  You can then download the survey results in Excel 
format and AR Import the interesting parts into Remedy.  

 

The full Pro version is ¼ the cost of the other one mentioned, for those who 
are curious.

 

 

 

 

 

Yours truly,

 

Charles H. Roberts, 4th  

 

 

Riverside County Information Technology

Office:  951-486-7780

   Cell:  951-840-8699

 eMail:  crobe...@riversidecountyit.org <mailto:crobe...@riversidecountyit.org> 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, September 29, 2010 6:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

I don't think it is. It's a web based tool. I'm trying to figure out if it can 
be done. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, September 29, 2010 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

Out of curiosity, how does Survey Monkey tie in with Remedy?  How is tenancy 
information tracked?

 

Jennifer Meyer

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 6:57 PM
To: arslist@ARSLIST.ORG
Subject: OT:Re: Anyone has made use of this web based survey engine?

 

** 

Hi Chas,

 

I think I may have heard of Survey Monkey before.. I'm not intending to do 
anything with any of these at the moment but was just going through the 
features of the one I found just in case it is useful at some point. I will go 
through your suggestion too.. Thanks for that tip..

 

Joe

 



From: "Roberts, Chas" 
To: arslist@ARSLIST.ORG
Sent: Tue, September 28, 2010 6:40:46 PM
Subject: Re: Anyone has made use of this web based survey engine?

** 

Joe,

 

Survey Monkey is the best thing for this purpose.  It has a funny name but very 
good features and reliability, and you can use "SurveyMK.com/yoursurveycode" 
<http://surveymk.com/yoursurveycode>  so it looks like "Survey Marketing"

 

 

 

Yours truly,

 

Charles H. Roberts, 4th  

 

 

Riverside County Information Technology

Office:  951-486-7780

   Cell:  951-840-8699

 eMail:  crobe...@riversidecountyit.org <mailto:crobe...@riversidecountyit.org> 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 3:14 PM
To: arslist@ARSLIST.ORG
Subject: OT: Anyone has made use of this web based survey engine?

 

** 

http://www.esurveyspro.com/

 

I just came across it after I filled up a frequent traveler survey. It looks 
like they have a free edition too but appears like they might display 
advertisements etc on the free version..

 

Joe

 

_attend WWRUG10 www.wwrug.com <http://www.wwrug.com/>  ARSlist: "Where the 
Answers Are"_

 



This email is confidential and intended solely for the use of the individual(s) 
to whom it is addressed. The information contained in this message may be 
privileged and confidential 

Re: Survey Monkey

[Meyer, Jennifer L]

The key word in your response, Tauf, is "basic."   I'm in the middle of testing 
the 7.6 ITSM apps thoroughly.  The last version I looked at  didn't support 
multi-tenancy.  If the ITSM 7.6  survey and request apps are multi-tenant, we 
may be able to skip this discussion.

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, September 29, 2010 2:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

**
The only monkeys I can get my hands on have Ebola or Marburg... very 
contagious...

Remedy ITSM and SRM both have basic survey capabilities but they're just not as 
"slick" as Kinetic or a SurveyMonkey type of "app."

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Wednesday, September 29, 2010 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

I can buy a lot of monkeys for 12.3K ($200 already used for the survey 
site)...now if I can just teach them excel

Doesn't Remedy already have basic survey capability?





This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
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for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
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e-mail and any printout.
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 
www.wwrug.com ARSlist: "Where the Answers Are"_


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Re: Survey Monkey

[Opela, Gary L CTR USAF ABW 72 ABW/SCOOA]

Did Gidd pay you to say this??? :)



Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

** 

Have you guys thought about Kinetic's Survey module?

 

It ties into Remedy REALLY well, has a web front end for customers to answer 
the surveys,

Extremely customizable, and data driven.

 

Also,

The Support from Kinetic has been OUTSTANDING!

I've had to contact them a couple of times, and I have been really impressed at 
how they handled the issue.

 

If you're looking for a Survey tool to integrate into Remedy, I would really 
recommend Kinetic.

 

Just my 2 cents,

Matt P.

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Wednesday, September 29, 2010 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

Just like any external application.  You can launch it from a Remedy app in the 
usual fashion, of course.  You can then download the survey results in Excel 
format and AR Import the interesting parts into Remedy.  

 

The full Pro version is ¼ the cost of the other one mentioned, for those who 
are curious.

 

 

 

 

 

Yours truly,

 

Charles H. Roberts, 4th  

 

 

Riverside County Information Technology

Office:  951-486-7780

   Cell:  951-840-8699

 eMail:  crobe...@riversidecountyit.org <mailto:crobe...@riversidecountyit.org> 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, September 29, 2010 6:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

I don't think it is. It's a web based tool. I'm trying to figure out if it can 
be done. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, September 29, 2010 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

Out of curiosity, how does Survey Monkey tie in with Remedy?  How is tenancy 
information tracked?

 

Jennifer Meyer

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 6:57 PM
To: arslist@ARSLIST.ORG
Subject: OT:Re: Anyone has made use of this web based survey engine?

 

** 

Hi Chas,

 

I think I may have heard of Survey Monkey before.. I'm not intending to do 
anything with any of these at the moment but was just going through the 
features of the one I found just in case it is useful at some point. I will go 
through your suggestion too.. Thanks for that tip..

 

Joe

 



From: "Roberts, Chas" 
To: arslist@ARSLIST.ORG
Sent: Tue, September 28, 2010 6:40:46 PM
Subject: Re: Anyone has made use of this web based survey engine?

** 

Joe,

 

Survey Monkey is the best thing for this purpose.  It has a funny name but very 
good features and reliability, and you can use "SurveyMK.com/yoursurveycode" 
<http://surveymk.com/yoursurveycode>  so it looks like "Survey Marketing"

 

 

 

Yours truly,

 

Charles H. Roberts, 4th  

 

 

Riverside County Information Technology

Office:  951-486-7780

   Cell:  951-840-8699

 eMail:  crobe...@riversidecountyit.org <mailto:crobe...@riversidecountyit.org> 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 3:14 PM
To: arslist@ARSLIST.ORG
Subject: OT: Anyone has made use of this web based survey engine?

 

** 

http://www.esurveyspro.com/

 

I just came across it after I filled up a frequent traveler survey. It looks 
like they have a free edition too but appears like they might display 
advertisements etc on the free version..

 

Joe

 

_attend WWRUG10 www.wwrug.com <http://www.wwrug.com/>  ARSlist: "Where the 
Answers Are"_

 



This email is confidential and intended solely for the use of the individual(s) 
to whom it is addressed. The information contained in this message may be 
privileged and confidential and protected from disclosure.

If you are not the author's intended recipient, be advised that you have 
received this email in error and that any use, dissemination, forwarding, 
printing, or copying of this email is strictly prohibited. If you have received 
this email in error please delete all copies, both electronic and printed, and 
contact the author immediately.

 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Survey Monkey

[Chowdhury, Tauf]

The only monkeys I can get my hands on have Ebola or Marburg... very
contagious...

 

Remedy ITSM and SRM both have basic survey capabilities but they're just
not as "slick" as Kinetic or a SurveyMonkey type of "app." 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Wednesday, September 29, 2010 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

I can buy a lot of monkeys for 12.3K ($200 already used for the survey
site)...now if I can just teach them excel

 

Doesn't Remedy already have basic survey capability?

 

 

 

 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

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Re: Survey Monkey

[Martinez, Marcelo A]

I can buy a lot of monkeys for 12.3K ($200 already used for the survey 
site)...now if I can just teach them excel

Doesn't Remedy already have basic survey capability?




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, September 29, 2010 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

**
That's that info I was hoping for, Chris, thanks!

We have looked into Kinetic Survey and Kinetic Request, but nobody seems to 
want to pay for it.  I agree Kinetic's product is very well-integrated with 
Remedy.   The question I keep running up against is how much is that 
integration worth to our decision makers?

If Survey Monkey's data were easy to import to Remedy in an automated process, 
I'd recommend it to my boss in a flash.  On the other hand, if I'm going to 
spend 2 days a week working with Excel or Access to get it into a format that I 
can put into Remedy, I'm going to be a lot less enthusiastic about the product.

In the meantime, we don't perform any surveys at all, which means we don't get 
user metrics.

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Wednesday, September 29, 2010 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

**
Remember that Kinetic Survey and Kinetic Request are the same application with 
different license keys.  When it comes to $$$, Kinetic Request is 
_significantly_ less expensive than SRM (and far easier to implement and 
maintain).  We got our value from the Request side of the app, and only bought 
the Lite license for Survey - which may be all that you need to implement a 
follow-up survey process.  The Kinetic apps ARE Remedy apps - everything they 
do is inside the ARSystem database, so direct integration to ITSM or a custom 
app is relatively easy.  The web portal is NOT a mid-tier app, which allows it 
to work with a wider range of browsers, so it makes for a VERY effective 
customer portal and service catalog.

Survey Monkey is a foreign app to Remedy, and I had to spend six months prying 
data out of it and forcing it into a usable form when I did my dissertation 
research, and I was NOT impressed.  We license it in various departments at the 
university for quick and dirty surveys with an easy to use question development 
interface, but the data side of it is filthy.  When you download data to .csv 
for import into a database like MS Access, ultimately for import into SPSS (the 
Excel spreadsheet formats are difficult to use for that), it re-defines the 
column IDs for the questions and responses in ways that add hours to process of 
combining data sets.  If you don't mind a lot of manual hand-jamming of data 
into a usable format, it does provide excellent questionnaire development and 
user tracking - that's why we use it!  On the other hand, it would be my _last_ 
choice for "integration" into a Remedy app, based on my experience with the 
data it produces.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Wednesday, September 29, 2010 10:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

**
I took the time to call Kinetic Data and at a base price of $12,500.00 per 
Remedy server per year, it is easy to understand why Kinetic Data does not post 
the price on their website.  It took five calls to even get someone on the 
phone.  They are a voicemail organization.

I cannot imagine paying 6,250% more for this solution, especially in this 
economy.  What could possibly justify such an exorbitant expense, when the same 
functionality is available for $200 (not even tied to server count - flat $200 
for any and all usage per year?)

Sure it may integrate directly with Remedy, but Survey Monkey is at least as 
customizable and easy to implement and use.  In fact from the look at Kinetic 
Data's website, Survey Monkey has them beat in all respects "look & feel" wise.

Can it be worth $12,500.00 per server per year to avoid manually importing 
Excel data?



Yours truly,

Charles H. Roberts, 4th


Riverside County Information Technology
Office:  951-486-7780
   Cell:  951-840-8699
 eMail:  crobe...@riversidecountyit.org<mailto:crobe...@riversidecountyit.org>


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 7:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

**
Have you guys thought about Kinetic's Survey module?

It ties into Remedy REALLY well, has a web front end for customers to answer 
the surveys,
Extremely customizable, and data driven.

Also,
The Support from Kinetic has bee

Re: Survey Monkey

[Joe Martin D'Souza]

Jennifer,

Automating retrieval of information from Survey Monkey depends on how that 
information is stored in their systems and if they have web services published 
for searches, to search either into the metric results, or individual entries.. 
I guess this again amounts to talking to their support to find out what you 
need to about their systems. I highly doubt that they have a service like that 
running with no search capabilities..

Alternately, when you can't work around a system, work with it ... You might be 
able to display the results, or whatever else that is you want to see from your 
Remedy systems, using a view field, if you can generate the URL required to 
display the results there..

Joe



From: Meyer, Jennifer L 
Sent: Wednesday, September 29, 2010 2:13 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Survey Monkey


** 
That's that info I was hoping for, Chris, thanks!

 

We have looked into Kinetic Survey and Kinetic Request, but nobody seems to 
want to pay for it.  I agree Kinetic's product is very well-integrated with 
Remedy.   The question I keep running up against is how much is that 
integration worth to our decision makers?  

 

If Survey Monkey's data were easy to import to Remedy in an automated process, 
I'd recommend it to my boss in a flash.  On the other hand, if I'm going to 
spend 2 days a week working with Excel or Access to get it into a format that I 
can put into Remedy, I'm going to be a lot less enthusiastic about the product.

 

In the meantime, we don't perform any surveys at all, which means we don't get 
user metrics.

 

Jennifer Meyer

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Wednesday, September 29, 2010 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

Remember that Kinetic Survey and Kinetic Request are the same application with 
different license keys.  When it comes to $$$, Kinetic Request is 
_significantly_ less expensive than SRM (and far easier to implement and 
maintain).  We got our value from the Request side of the app, and only bought 
the Lite license for Survey - which may be all that you need to implement a 
follow-up survey process.  The Kinetic apps ARE Remedy apps - everything they 
do is inside the ARSystem database, so direct integration to ITSM or a custom 
app is relatively easy.  The web portal is NOT a mid-tier app, which allows it 
to work with a wider range of browsers, so it makes for a VERY effective 
customer portal and service catalog.

 

Survey Monkey is a foreign app to Remedy, and I had to spend six months prying 
data out of it and forcing it into a usable form when I did my dissertation 
research, and I was NOT impressed.  We license it in various departments at the 
university for quick and dirty surveys with an easy to use question development 
interface, but the data side of it is filthy.  When you download data to .csv 
for import into a database like MS Access, ultimately for import into SPSS (the 
Excel spreadsheet formats are difficult to use for that), it re-defines the 
column IDs for the questions and responses in ways that add hours to process of 
combining data sets.  If you don't mind a lot of manual hand-jamming of data 
into a usable format, it does provide excellent questionnaire development and 
user tracking - that's why we use it!  On the other hand, it would be my _last_ 
choice for "integration" into a Remedy app, based on my experience with the 
data it produces.

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Wednesday, September 29, 2010 10:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

I took the time to call Kinetic Data and at a base price of $12,500.00 per 
Remedy server per year, it is easy to understand why Kinetic Data does not post 
the price on their website.  It took five calls to even get someone on the 
phone.  They are a voicemail organization.

 

I cannot imagine paying 6,250% more for this solution, especially in this 
economy.  What could possibly justify such an exorbitant expense, when the same 
functionality is available for $200 (not even tied to server count - flat $200 
for any and all usage per year?)  

 

Sure it may integrate directly with Remedy, but Survey Monkey is at least as 
customizable and easy to implement and use.  In fact from the look at Kinetic 
Data's website, Survey Monkey has them beat in all respects "look & feel" wise.

 

Can it be worth $12,500.00 per server per year to avoid manually importing 
Excel data?

 

 

 

Yours truly,

 

Charles H. Roberts, 4th  

 

 

Riverside County Information Technology

Office:  9

Re: Survey Monkey

[Meyer, Jennifer L]

That's that info I was hoping for, Chris, thanks!

We have looked into Kinetic Survey and Kinetic Request, but nobody seems to 
want to pay for it.  I agree Kinetic's product is very well-integrated with 
Remedy.   The question I keep running up against is how much is that 
integration worth to our decision makers?

If Survey Monkey's data were easy to import to Remedy in an automated process, 
I'd recommend it to my boss in a flash.  On the other hand, if I'm going to 
spend 2 days a week working with Excel or Access to get it into a format that I 
can put into Remedy, I'm going to be a lot less enthusiastic about the product.

In the meantime, we don't perform any surveys at all, which means we don't get 
user metrics.

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Wednesday, September 29, 2010 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

**
Remember that Kinetic Survey and Kinetic Request are the same application with 
different license keys.  When it comes to $$$, Kinetic Request is 
_significantly_ less expensive than SRM (and far easier to implement and 
maintain).  We got our value from the Request side of the app, and only bought 
the Lite license for Survey - which may be all that you need to implement a 
follow-up survey process.  The Kinetic apps ARE Remedy apps - everything they 
do is inside the ARSystem database, so direct integration to ITSM or a custom 
app is relatively easy.  The web portal is NOT a mid-tier app, which allows it 
to work with a wider range of browsers, so it makes for a VERY effective 
customer portal and service catalog.

Survey Monkey is a foreign app to Remedy, and I had to spend six months prying 
data out of it and forcing it into a usable form when I did my dissertation 
research, and I was NOT impressed.  We license it in various departments at the 
university for quick and dirty surveys with an easy to use question development 
interface, but the data side of it is filthy.  When you download data to .csv 
for import into a database like MS Access, ultimately for import into SPSS (the 
Excel spreadsheet formats are difficult to use for that), it re-defines the 
column IDs for the questions and responses in ways that add hours to process of 
combining data sets.  If you don't mind a lot of manual hand-jamming of data 
into a usable format, it does provide excellent questionnaire development and 
user tracking - that's why we use it!  On the other hand, it would be my _last_ 
choice for "integration" into a Remedy app, based on my experience with the 
data it produces.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Wednesday, September 29, 2010 10:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

**
I took the time to call Kinetic Data and at a base price of $12,500.00 per 
Remedy server per year, it is easy to understand why Kinetic Data does not post 
the price on their website.  It took five calls to even get someone on the 
phone.  They are a voicemail organization.

I cannot imagine paying 6,250% more for this solution, especially in this 
economy.  What could possibly justify such an exorbitant expense, when the same 
functionality is available for $200 (not even tied to server count - flat $200 
for any and all usage per year?)

Sure it may integrate directly with Remedy, but Survey Monkey is at least as 
customizable and easy to implement and use.  In fact from the look at Kinetic 
Data's website, Survey Monkey has them beat in all respects "look & feel" wise.

Can it be worth $12,500.00 per server per year to avoid manually importing 
Excel data?



Yours truly,

Charles H. Roberts, 4th


Riverside County Information Technology
Office:  951-486-7780
   Cell:  951-840-8699
 eMail:  crobe...@riversidecountyit.org<mailto:crobe...@riversidecountyit.org>


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 7:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

**
Have you guys thought about Kinetic's Survey module?

It ties into Remedy REALLY well, has a web front end for customers to answer 
the surveys,
Extremely customizable, and data driven.

Also,
The Support from Kinetic has been OUTSTANDING!
I've had to contact them a couple of times, and I have been really impressed at 
how they handled the issue.

If you're looking for a Survey tool to integrate into Remedy, I would really 
recommend Kinetic.

Just my 2 cents,
Matt P.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Wednesday, 

Re: Survey Monkey

[Roberts, Chas]

Interesting, John.  You were the one I talked to.  I just dialed the numbers on 
your contact page, and you were the last one on the list.

I did think it was an annual fee, like Remedy.  That much is true.

And you're right, I am thinking of surveys in the normal way, not telemarketing 
guided or whatever.

I apologize for not talking to you long enough to find out is was a one-time 
charge per server.  I did think it was an annual fee like so many others are.




Yours truly,

Charles H. Roberts, 4th


Riverside County Information Technology
Office:  951-486-7780
   Cell:  951-840-8699
 eMail:  crobe...@riversidecountyit.org



This email is confidential and intended solely for the use of the individual(s) 
to whom it is addressed. The information contained in this message may be 
privileged and confidential and protected from disclosure.

If you are not the author's intended recipient, be advised that you have 
received this email in error and that any use, dissemination, forwarding, 
printing, or copying of this email is strictly prohibited. If you have received 
this email in error please delete all copies, both electronic and printed, and 
contact the author immediately.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Anyone has made use of this web based survey engine?

[Chowdhury, Tauf]

Joe,

I just submitted a question to their support team (Survey Monkey) to see
if they have any web service capability. I'll let everyone know what I
find. 

 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, September 29, 2010 1:46 PM
To: arslist@ARSLIST.ORG
Subject: OT: Re: Anyone has made use of this web based survey engine?

 

Tauf,

 

Actually I got interested in checking out esurveyspro, not really to use
it for running a survey to a specific Remedy ticket, but just a generic
survey.

 

Like for e.g., a survey regarding what users thought about changes in an
application. Or what they thought about the new management policies
regarding accumulated leave, etc. These can be done building a simple
application in Remedy but if there was a free tool out there to conduct
the same survey, why not...

 

Since Surveys are a common thing with many Remedy applications, I posted
this on here as a OT to see if anyone had any sort of generic
experiences of using it, not necessarily with Remedy.. It would be
interesting to see if these can be tied to a specific ticket for a
single row survey regarding performance etc of a support tech. If you
find anything let me know. I haven't really created a free account yet
to try any of these out.. I think by design though, these are not single
row surveys, but multiple row surveys that generate statistics about a
particular event or thing.

 

Joe

 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Survey Monkey

[Joe Martin D'Souza]

Tauf,

I'd say find out from their support if they have published web services that 
you can have your Remedy application to consume. That's the only easy way I can 
think of passing data over the internet to a foreign web application like 
Survey Monkey.

Joe



From: Chowdhury, Tauf 
Sent: Wednesday, September 29, 2010 1:33 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Survey Monkey


** 
Dudes.. and dudettes. 

All I wanted is to know if I can pass the request ID to the Survey Monkey 
Survey without user intervention! Sorry! :)

 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Sundberg
Sent: Wednesday, September 29, 2010 1:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

 

You have the pricing wrong. It is not a per year price. It is a one-time fee.

 

We have clients that take their survey needs to 11.

(Transaction based, multi-survey, multi-language, real-time data validations, 
the list goes on...)

 

If that is the case -- you start wanting to do things that SurveyMonkey (and 
the like) does not do.

 

For example -- does Survey Monkey watch your Remedy usage live - and when a 
condition is met -- pop up a screen to the calltaker (agent) -- to walk 
somebody through a form(survey) to get the right info so that proper legal 
compliance is met on your product that just sent somebody to the hospital -- I 
doubt it.

 

OK - that was an extreme case.

 

We have more examples - stop by our booth at WWRUG -- we would love to talk to 
you :)

 

Our customer list is extensive/impressive -- they have needs/rules/regulations 
etc... that an external product can't meet.

 

 

I am not sure why it took 5 calls to get ahold of somebody -- that is rare 
(normally it is more like 10 -- I will have to speak with whoever picked up the 
phone so hastily)

Did you dial a 1 before the number? Did you accidentally press the "flash 
button".

 

 

We can all use a laugh.

 

 

Again - what matters - is the ability to solve your business problem. If you 
have needs that are above/beyond the normal straightforward stuff -- then 
Kinetic is worth looking into. If you have mainstream needs -- you might be 
able to find 100 survey solutions that work for you. (heck - maybe a 1000) -- 
we solve a different problem than what you are expecting.

 

 

So - understand your needs/requirements -- then go fishing for options. But - 
just calling up a company -- asking the price of their software -- then 
misunderstanding it - then misquoting it -- is a bad idea.

 

 

 

 

BTW - please attend WWRUG10 -- it is worth it.

 

 

 

 

-John

 

 

On Sep 29, 2010, at 11:07 AM, Roberts, Chas wrote:





 



This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 
www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

OT: Re: Anyone has made use of this web based survey engine?

[Joe DeSouza]

Tauf,

Actually I got interested in checking out esurveyspro, not really to use it for 
running a survey to a specific Remedy ticket, but just a generic survey.

Like for e.g., a survey regarding what users thought about changes in an 
application. Or what they thought about the new management policies regarding 
accumulated leave, etc. These can be done building a simple application in 
Remedy but if there was a free tool out there to conduct the same survey, why 
not...

Since Surveys are a common thing with many Remedy applications, I posted this 
on 
here as a OT to see if anyone had any sort of generic experiences of using it, 
not necessarily with Remedy.. It would be interesting to see if these can be 
tied to a specific ticket for a single row survey regarding performance etc of 
a 
support tech. If you find anything let me know. I haven't really created a free 
account yet to try any of these out.. I think by design though, these are not 
single row surveys, but multiple row surveys that generate statistics about a 
particular event or thing.

Joe





From: "Chowdhury, Tauf" 
To: arslist@ARSLIST.ORG
Sent: Wed, September 29, 2010 8:16:24 AM
Subject: Re: Anyone has made use of this web based survey engine?

** 
Joe/Charles,
Our company has an acct with survey monkey but I couldn’t find anything on 
there 
about passing values like the obvious Request ID without user input. 

Joe, in the solution you stumbled upon, did you see any of those features? I’ll 
keep looking as well. 

 
TaufChowdhury |ForestLaboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
 



From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] 
On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 6:57 PM
To: arslist@ARSLIST.ORG
Subject: OT:Re: Anyone has made use of this web based survey engine?
 
Hi Chas,
 
I think I may have heard of Survey Monkey before.. I'm not intending to 
do anything with any of these at the moment but was just going through the 
features of the one I found just in case it is useful at some point. I will go 
through your suggestion too.. Thanks for that tip..
 
Joe
 



From:"Roberts, Chas" 
To: arslist@ARSLIST.ORG
Sent: Tue, September 28, 2010 6:40:46 PM
Subject: Re: Anyone has made use of this web based survey engine?

** 
Joe,
 
Survey Monkey is the best thing for this purpose.  It has a funny name but very 
good features and reliability, and you can use “SurveyMK.com/yoursurveycode” so 
it looks like “Survey Marketing”
 
 
 
Yours truly,
 
Charles H. Roberts, 4th  
 
 
Riverside County Information Technology
Office:  951-486-7780
   Cell:  951-840-8699
 eMail:  crobe...@riversidecountyit.org
 
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] 
On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 3:14 PM
To: arslist@ARSLIST.ORG
Subject: OT: Anyone has made use of this web based survey engine?
 
** 
http://www.esurveyspro.com/
 
I just came across it after I filled up a frequent traveler survey. It looks 
like they have a free edition too but appears like they might display 
advertisements etc on the free version..
 
Joe




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Survey Monkey

[Chowdhury, Tauf]

Dudes.. and dudettes... 

All I wanted is to know if I can pass the request ID to the Survey
Monkey Survey without user intervention! Sorry! :)

 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Sundberg
Sent: Wednesday, September 29, 2010 1:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

 

You have the pricing wrong. It is not a per year price. It is a one-time
fee.

 

We have clients that take their survey needs to 11.

(Transaction based, multi-survey, multi-language, real-time data
validations, the list goes on...)

 

If that is the case -- you start wanting to do things that SurveyMonkey
(and the like) does not do.

 

For example -- does Survey Monkey watch your Remedy usage live - and
when a condition is met -- pop up a screen to the calltaker (agent) --
to walk somebody through a form(survey) to get the right info so that
proper legal compliance is met on your product that just sent somebody
to the hospital -- I doubt it.

 

OK - that was an extreme case.

 

We have more examples - stop by our booth at WWRUG -- we would love to
talk to you :)

 

Our customer list is extensive/impressive -- they have
needs/rules/regulations etc... that an external product can't meet.

 

 

I am not sure why it took 5 calls to get ahold of somebody -- that is
rare (normally it is more like 10 -- I will have to speak with whoever
picked up the phone so hastily)

Did you dial a 1 before the number? Did you accidentally press the
"flash button".

 

 

We can all use a laugh.

 

 

Again - what matters - is the ability to solve your business problem. If
you have needs that are above/beyond the normal straightforward stuff --
then Kinetic is worth looking into. If you have mainstream needs -- you
might be able to find 100 survey solutions that work for you. (heck -
maybe a 1000) -- we solve a different problem than what you are
expecting.

 

 

So - understand your needs/requirements -- then go fishing for options.
But - just calling up a company -- asking the price of their software --
then misunderstanding it - then misquoting it -- is a bad idea.

 

 

 

 

BTW - please attend WWRUG10 -- it is worth it.

 

 

 

 

-John

 

 

On Sep 29, 2010, at 11:07 AM, Roberts, Chas wrote:





 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Survey Monkey

[John Sundberg]

You have the pricing wrong. It is not a per year price. It is a one-time fee.

We have clients that take their survey needs to 11.
(Transaction based, multi-survey, multi-language, real-time data validations, 
the list goes on...)

If that is the case -- you start wanting to do things that SurveyMonkey (and 
the like) does not do.

For example -- does Survey Monkey watch your Remedy usage live - and when a 
condition is met -- pop up a screen to the calltaker (agent) -- to walk 
somebody through a form(survey) to get the right info so that proper legal 
compliance is met on your product that just sent somebody to the hospital -- I 
doubt it.

OK - that was an extreme case.

We have more examples - stop by our booth at WWRUG -- we would love to talk to 
you :)

Our customer list is extensive/impressive -- they have needs/rules/regulations 
etc... that an external product can't meet.


I am not sure why it took 5 calls to get ahold of somebody -- that is rare 
(normally it is more like 10 -- I will have to speak with whoever picked up the 
phone so hastily)
Did you dial a 1 before the number? Did you accidentally press the "flash 
button".


We can all use a laugh.


Again - what matters - is the ability to solve your business problem. If you 
have needs that are above/beyond the normal straightforward stuff -- then 
Kinetic is worth looking into. If you have mainstream needs -- you might be 
able to find 100 survey solutions that work for you. (heck - maybe a 1000) -- 
we solve a different problem than what you are expecting.


So - understand your needs/requirements -- then go fishing for options. But - 
just calling up a company -- asking the price of their software -- then 
misunderstanding it - then misquoting it -- is a bad idea.




BTW - please attend WWRUG10 -- it is worth it.




-John


On Sep 29, 2010, at 11:07 AM, Roberts, Chas wrote:

**
I took the time to call Kinetic Data and at a base price of $12,500.00 per 
Remedy server per year, it is easy to understand why Kinetic Data does not post 
the price on their website.  It took five calls to even get someone on the 
phone.  They are a voicemail organization.

 

I cannot imagine paying 6,250% more for this solution, especially in this 
economy.  What could possibly justify such an exorbitant expense, when the same 
functionality is available for $200 (not even tied to server count – flat $200 
for any and all usage per year?) 

 

Sure it may integrate directly with Remedy, but Survey Monkey is at least as 
customizable and easy to implement and use.  In fact from the look at Kinetic 
Data’s website, Survey Monkey has them beat in all respects “look & feel” wise.

 

Can it be worth $12,500.00 per server per year to avoid manually importing 
Excel data?

 

 

 

Yours truly,

 

Charles H. Roberts, 4th 

 

 

Riverside County Information Technology

Office:  951-486-7780

   Cell:  951-840-8699

 eMail:  crobe...@riversidecountyit.org

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 7:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

**

Have you guys thought about Kinetic’s Survey module?

 

It ties into Remedy REALLY well, has a web front end for customers to answer 
the surveys,

Extremely customizable, and data driven.

 

Also,

The Support from Kinetic has been OUTSTANDING!

I’ve had to contact them a couple of times, and I have been really impressed at 
how they handled the issue.

 

If you’re looking for a Survey tool to integrate into Remedy, I would really 
recommend Kinetic.

 

Just my 2 cents,

Matt P.

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Wednesday, September 29, 2010 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

**

Just like any external application.  You can launch it from a Remedy app in the 
usual fashion, of course.  You can then download the survey results in Excel 
format and AR Import the interesting parts into Remedy. 

 

The full Pro version is ¼ the cost of the other one mentioned, for those who 
are curious.

 

 

 

 


This email is confidential and intended solely for the use of the individual(s) 
to whom it is addressed. The information contained in this message may be 
privileged and confidential and protected from disclosure.

If you are not the author's intended recipient, be advised that you have 
received this email in error and that any use, dissemination, forwarding, 
printing, or copying of this email is strictly prohibited. If you have received 
this email in error please delete all copies, both electronic and printed, and 
contact the author immediately.
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

--
John Sundberg

Kinetic Data, Inc.
"Building a Better Service Experience"
Recipient of the WWRUG09 Innovator of t

Re: Survey Monkey

[Roberts, Chas]

Thanks for your sarcasm, Susan!
We can all use a laugh.




Yours truly,

Charles H. Roberts, 4th


Riverside County Information Technology
Office:  951-486-7780
   Cell:  951-840-8699
 eMail:  crobe...@riversidecountyit.org<mailto:crobe...@riversidecountyit.org>


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Wednesday, September 29, 2010 9:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

**
I guess we cannot all be as good as Charles H. Roberts, 4th !  We can only hope 
to strive to reach that pinnacle.

Susan
On Wed, Sep 29, 2010 at 10:51 AM, Roberts, Chas 
mailto:crobe...@riversidecountyit.org>> wrote:
**
Well, this is a classic example of "...your mileage may vary..."

I find it extraordinarily easy to use the built in reports with minimal data 
manipulation.  Perhaps your trouble was caused by using the .csv format rather 
than the .xls.   Of course, familiarity with the product probably makes it 
easier.

Five minutes of cleanup and then import the salient features directly into 
Remedy seems like a pretty good way to do this.  Maybe had you taken the easy 
route, you would have had a better experience.




Yours truly,

Charles H. Roberts, 4th


Riverside County Information Technology
Office:  951-486-7780
   Cell:  951-840-8699
 eMail:  crobe...@riversidecountyit.org<mailto:crobe...@riversidecountyit.org>


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of strauss
Sent: Wednesday, September 29, 2010 8:32 AM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Survey Monkey

**
Remember that Kinetic Survey and Kinetic Request are the same application with 
different license keys.  When it comes to $$$, Kinetic Request is 
_significantly_ less expensive than SRM (and far easier to implement and 
maintain).  We got our value from the Request side of the app, and only bought 
the Lite license for Survey - which may be all that you need to implement a 
follow-up survey process.  The Kinetic apps ARE Remedy apps - everything they 
do is inside the ARSystem database, so direct integration to ITSM or a custom 
app is relatively easy.  The web portal is NOT a mid-tier app, which allows it 
to work with a wider range of browsers, so it makes for a VERY effective 
customer portal and service catalog.

Survey Monkey is a foreign app to Remedy, and I had to spend six months prying 
data out of it and forcing it into a usable form when I did my dissertation 
research, and I was NOT impressed.  We license it in various departments at the 
university for quick and dirty surveys with an easy to use question development 
interface, but the data side of it is filthy.  When you download data to .csv 
for import into a database like MS Access, ultimately for import into SPSS (the 
Excel spreadsheet formats are difficult to use for that), it re-defines the 
column IDs for the questions and responses in ways that add hours to process of 
combining data sets.  If you don't mind a lot of manual hand-jamming of data 
into a usable format, it does provide excellent questionnaire development and 
user tracking - that's why we use it!  On the other hand, it would be my _last_ 
choice for "integration" into a Remedy app, based on my experience with the 
data it produces.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Roberts, 
Chas
Sent: Wednesday, September 29, 2010 10:07 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Survey Monkey

**
I took the time to call Kinetic Data and at a base price of $12,500.00 per 
Remedy server per year, it is easy to understand why Kinetic Data does not post 
the price on their website.  It took five calls to even get someone on the 
phone.  They are a voicemail organization.

I cannot imagine paying 6,250% more for this solution, especially in this 
economy.  What could possibly justify such an exorbitant expense, when the same 
functionality is available for $200 (not even tied to server count - flat $200 
for any and all usage per year?)

Sure it may integrate directly with Remedy, but Survey Monkey is at least as 
customizable and easy to implement and use.  In fact from the look at Kinetic 
Data's website, Survey Monkey has them beat in all respects "look & feel" wise.

Can it be worth $12,500.00 per server per year to avoid manually importing 
Excel data?





This email is confidential and intended solely for the use of the individual(s) 
to whom it is addressed. The information contained in this message may be 
privileged and confidential and protected from disclosure.

I

Re: Survey Monkey

[Susan Palmer]

I guess we cannot all be as good as Charles H. Roberts, 4th !  We can only
hope to strive to reach that pinnacle.

Susan

On Wed, Sep 29, 2010 at 10:51 AM, Roberts, Chas <
crobe...@riversidecountyit.org> wrote:

> **
>
> Well, this is a classic example of “…your mileage may vary…”
>
>
>
> I find it extraordinarily easy to use the built in reports with minimal
> data manipulation.  Perhaps your trouble was caused by using the .csv format
> rather than the .xls.   Of course, familiarity with the product probably
> makes it easier.
>
>
>
> Five minutes of cleanup and then import the salient features directly into
> Remedy seems like a pretty good way to do this.  Maybe had you taken the
> easy route, you would have had a better experience.
>
>
>
>
>
>
>
>
>
> Yours truly,
>
>
>
> *Charles H. Roberts, 4th  ***
>
> * *
>
>
>
> Riverside County Information Technology
>
> Office:  951-486-7780
>
>Cell:  951-840-8699
>
>  eMail:  crobe...@riversidecountyit.org 
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *strauss
> *Sent:* Wednesday, September 29, 2010 8:32 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Survey Monkey
>
>
>
> **
>
> Remember that Kinetic Survey and Kinetic Request are the same application
> with different license keys.  When it comes to $$$, Kinetic Request is _*
> significantly*_ less expensive than SRM (and far easier to implement and
> maintain).  We got our value from the Request side of the app, and only
> bought the Lite license for Survey - which may be all that you need to
> implement a follow-up survey process.  The Kinetic apps ARE Remedy apps –
> everything they do is inside the ARSystem database, so direct integration to
> ITSM or a custom app is relatively easy.  The web portal is NOT a mid-tier
> app, which allows it to work with a wider range of browsers, so it makes for
> a VERY effective customer portal and service catalog.
>
>
>
> Survey Monkey is a foreign app to Remedy, and I had to spend six months
> prying data out of it and forcing it into a usable form when I did my
> dissertation research, and I was NOT impressed.  We license it in various
> departments at the university for quick and dirty surveys with an easy to
> use question development interface, but the data side of it is filthy.  When
> you download data to .csv for import into a database like MS Access,
> ultimately for import into SPSS (the Excel spreadsheet formats are difficult
> to use for that), it re-defines the column IDs for the questions and
> responses in ways that add hours to process of combining data sets.  If you
> don’t mind a lot of manual hand-jamming of data into a usable format, it
> does provide excellent questionnaire development and user tracking – that’s
> why we use it!  On the other hand, it would be my _*last*_ choice for
> “integration” into a Remedy app, based on my experience with the data it
> produces.
>
>
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Roberts, Chas
> *Sent:* Wednesday, September 29, 2010 10:07 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Survey Monkey
>
>
>
> **
>
> I took the time to call Kinetic Data and at a base price of $12,500.00 per
> Remedy server per year, it is easy to understand why Kinetic Data does not
> post the price on their website.  It took five calls to even get someone on
> the phone.  They are a voicemail organization.
>
>
>
> I cannot imagine paying 6,250% more for this solution, especially in this
> economy.  What could possibly justify such an exorbitant expense, when the
> same functionality is available for $200 (not even tied to server count –
> flat $200 for any and all usage per year?)
>
>
>
> Sure it may integrate directly with Remedy, but Survey Monkey is at least
> as customizable and easy to implement and use.  In fact from the look at
> Kinetic Data’s website, Survey Monkey has them beat in all respects “look &
> feel” wise.
>
>
>
> Can it be worth $12,500.00 per server per year to avoid manually importing
> Excel data?
>
>
>
>
>
>
>
>  --
> This email is confidential and intended solely for the use of the
> individual(s) to whom it is addressed. The information contained in this
> message may be privileged and confidential and protected from d

Re: Survey Monkey

[Roberts, Chas]

Well, this is a classic example of "...your mileage may vary..."

I find it extraordinarily easy to use the built in reports with minimal data 
manipulation.  Perhaps your trouble was caused by using the .csv format rather 
than the .xls.   Of course, familiarity with the product probably makes it 
easier.

Five minutes of cleanup and then import the salient features directly into 
Remedy seems like a pretty good way to do this.  Maybe had you taken the easy 
route, you would have had a better experience.




Yours truly,

Charles H. Roberts, 4th


Riverside County Information Technology
Office:  951-486-7780
   Cell:  951-840-8699
 eMail:  crobe...@riversidecountyit.org<mailto:crobe...@riversidecountyit.org>


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Wednesday, September 29, 2010 8:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

**
Remember that Kinetic Survey and Kinetic Request are the same application with 
different license keys.  When it comes to $$$, Kinetic Request is 
_significantly_ less expensive than SRM (and far easier to implement and 
maintain).  We got our value from the Request side of the app, and only bought 
the Lite license for Survey - which may be all that you need to implement a 
follow-up survey process.  The Kinetic apps ARE Remedy apps - everything they 
do is inside the ARSystem database, so direct integration to ITSM or a custom 
app is relatively easy.  The web portal is NOT a mid-tier app, which allows it 
to work with a wider range of browsers, so it makes for a VERY effective 
customer portal and service catalog.

Survey Monkey is a foreign app to Remedy, and I had to spend six months prying 
data out of it and forcing it into a usable form when I did my dissertation 
research, and I was NOT impressed.  We license it in various departments at the 
university for quick and dirty surveys with an easy to use question development 
interface, but the data side of it is filthy.  When you download data to .csv 
for import into a database like MS Access, ultimately for import into SPSS (the 
Excel spreadsheet formats are difficult to use for that), it re-defines the 
column IDs for the questions and responses in ways that add hours to process of 
combining data sets.  If you don't mind a lot of manual hand-jamming of data 
into a usable format, it does provide excellent questionnaire development and 
user tracking - that's why we use it!  On the other hand, it would be my _last_ 
choice for "integration" into a Remedy app, based on my experience with the 
data it produces.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Wednesday, September 29, 2010 10:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

**
I took the time to call Kinetic Data and at a base price of $12,500.00 per 
Remedy server per year, it is easy to understand why Kinetic Data does not post 
the price on their website.  It took five calls to even get someone on the 
phone.  They are a voicemail organization.

I cannot imagine paying 6,250% more for this solution, especially in this 
economy.  What could possibly justify such an exorbitant expense, when the same 
functionality is available for $200 (not even tied to server count - flat $200 
for any and all usage per year?)

Sure it may integrate directly with Remedy, but Survey Monkey is at least as 
customizable and easy to implement and use.  In fact from the look at Kinetic 
Data's website, Survey Monkey has them beat in all respects "look & feel" wise.

Can it be worth $12,500.00 per server per year to avoid manually importing 
Excel data?





This email is confidential and intended solely for the use of the individual(s) 
to whom it is addressed. The information contained in this message may be 
privileged and confidential and protected from disclosure.

If you are not the author's intended recipient, be advised that you have 
received this email in error and that any use, dissemination, forwarding, 
printing, or copying of this email is strictly prohibited. If you have received 
this email in error please delete all copies, both electronic and printed, and 
contact the author immediately.

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Re: Survey Monkey

[strauss]

Remember that Kinetic Survey and Kinetic Request are the same application with 
different license keys.  When it comes to $$$, Kinetic Request is 
_significantly_ less expensive than SRM (and far easier to implement and 
maintain).  We got our value from the Request side of the app, and only bought 
the Lite license for Survey - which may be all that you need to implement a 
follow-up survey process.  The Kinetic apps ARE Remedy apps - everything they 
do is inside the ARSystem database, so direct integration to ITSM or a custom 
app is relatively easy.  The web portal is NOT a mid-tier app, which allows it 
to work with a wider range of browsers, so it makes for a VERY effective 
customer portal and service catalog.

Survey Monkey is a foreign app to Remedy, and I had to spend six months prying 
data out of it and forcing it into a usable form when I did my dissertation 
research, and I was NOT impressed.  We license it in various departments at the 
university for quick and dirty surveys with an easy to use question development 
interface, but the data side of it is filthy.  When you download data to .csv 
for import into a database like MS Access, ultimately for import into SPSS (the 
Excel spreadsheet formats are difficult to use for that), it re-defines the 
column IDs for the questions and responses in ways that add hours to process of 
combining data sets.  If you don't mind a lot of manual hand-jamming of data 
into a usable format, it does provide excellent questionnaire development and 
user tracking - that's why we use it!  On the other hand, it would be my _last_ 
choice for "integration" into a Remedy app, based on my experience with the 
data it produces.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Wednesday, September 29, 2010 10:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

**
I took the time to call Kinetic Data and at a base price of $12,500.00 per 
Remedy server per year, it is easy to understand why Kinetic Data does not post 
the price on their website.  It took five calls to even get someone on the 
phone.  They are a voicemail organization.

I cannot imagine paying 6,250% more for this solution, especially in this 
economy.  What could possibly justify such an exorbitant expense, when the same 
functionality is available for $200 (not even tied to server count - flat $200 
for any and all usage per year?)

Sure it may integrate directly with Remedy, but Survey Monkey is at least as 
customizable and easy to implement and use.  In fact from the look at Kinetic 
Data's website, Survey Monkey has them beat in all respects "look & feel" wise.

Can it be worth $12,500.00 per server per year to avoid manually importing 
Excel data?



Yours truly,

Charles H. Roberts, 4th


Riverside County Information Technology
Office:  951-486-7780
   Cell:  951-840-8699
 eMail:  crobe...@riversidecountyit.org<mailto:crobe...@riversidecountyit.org>


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 7:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

**
Have you guys thought about Kinetic's Survey module?

It ties into Remedy REALLY well, has a web front end for customers to answer 
the surveys,
Extremely customizable, and data driven.

Also,
The Support from Kinetic has been OUTSTANDING!
I've had to contact them a couple of times, and I have been really impressed at 
how they handled the issue.

If you're looking for a Survey tool to integrate into Remedy, I would really 
recommend Kinetic.

Just my 2 cents,
Matt P.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Wednesday, September 29, 2010 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

**
Just like any external application.  You can launch it from a Remedy app in the 
usual fashion, of course.  You can then download the survey results in Excel 
format and AR Import the interesting parts into Remedy.

The full Pro version is ¼ the cost of the other one mentioned, for those who 
are curious.






This email is confidential and intended solely for the use of the individual(s) 
to whom it is addressed. The information contained in this message may be 
privileged and confidential and protected from disclosure.

If you are not the author's intended recipient, be advised that you have 
received this email in error and that any use, dissemination, forwarding, 
printing, or copying of this email is strictly prohibited. If you have received 
this email in error please delete all copies, both electronic and printed, and 
contact the author immed

Re: Survey Monkey

[Roberts, Chas]

I took the time to call Kinetic Data and at a base price of $12,500.00 per 
Remedy server per year, it is easy to understand why Kinetic Data does not post 
the price on their website.  It took five calls to even get someone on the 
phone.  They are a voicemail organization.

I cannot imagine paying 6,250% more for this solution, especially in this 
economy.  What could possibly justify such an exorbitant expense, when the same 
functionality is available for $200 (not even tied to server count - flat $200 
for any and all usage per year?)

Sure it may integrate directly with Remedy, but Survey Monkey is at least as 
customizable and easy to implement and use.  In fact from the look at Kinetic 
Data's website, Survey Monkey has them beat in all respects "look & feel" wise.

Can it be worth $12,500.00 per server per year to avoid manually importing 
Excel data?



Yours truly,

Charles H. Roberts, 4th


Riverside County Information Technology
Office:  951-486-7780
   Cell:  951-840-8699
 eMail:  crobe...@riversidecountyit.org<mailto:crobe...@riversidecountyit.org>


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 7:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

**
Have you guys thought about Kinetic's Survey module?

It ties into Remedy REALLY well, has a web front end for customers to answer 
the surveys,
Extremely customizable, and data driven.

Also,
The Support from Kinetic has been OUTSTANDING!
I've had to contact them a couple of times, and I have been really impressed at 
how they handled the issue.

If you're looking for a Survey tool to integrate into Remedy, I would really 
recommend Kinetic.

Just my 2 cents,
Matt P.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Wednesday, September 29, 2010 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

**
Just like any external application.  You can launch it from a Remedy app in the 
usual fashion, of course.  You can then download the survey results in Excel 
format and AR Import the interesting parts into Remedy.

The full Pro version is ¼ the cost of the other one mentioned, for those who 
are curious.






This email is confidential and intended solely for the use of the individual(s) 
to whom it is addressed. The information contained in this message may be 
privileged and confidential and protected from disclosure.

If you are not the author's intended recipient, be advised that you have 
received this email in error and that any use, dissemination, forwarding, 
printing, or copying of this email is strictly prohibited. If you have received 
this email in error please delete all copies, both electronic and printed, and 
contact the author immediately.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Survey Monkey

[Matthew Perrault]

Have you guys thought about Kinetic's Survey module?

It ties into Remedy REALLY well, has a web front end for customers to answer 
the surveys,
Extremely customizable, and data driven.

Also,
The Support from Kinetic has been OUTSTANDING!
I've had to contact them a couple of times, and I have been really impressed at 
how they handled the issue.

If you're looking for a Survey tool to integrate into Remedy, I would really 
recommend Kinetic.

Just my 2 cents,
Matt P.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Wednesday, September 29, 2010 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

**
Just like any external application.  You can launch it from a Remedy app in the 
usual fashion, of course.  You can then download the survey results in Excel 
format and AR Import the interesting parts into Remedy.

The full Pro version is ¼ the cost of the other one mentioned, for those who 
are curious.





Yours truly,

Charles H. Roberts, 4th


Riverside County Information Technology
Office:  951-486-7780
   Cell:  951-840-8699
 eMail:  crobe...@riversidecountyit.org<mailto:crobe...@riversidecountyit.org>


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, September 29, 2010 6:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

**
I don't think it is. It's a web based tool. I'm trying to figure out if it can 
be done.

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, September 29, 2010 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

Out of curiosity, how does Survey Monkey tie in with Remedy?  How is tenancy 
information tracked?

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 6:57 PM
To: arslist@ARSLIST.ORG
Subject: OT:Re: Anyone has made use of this web based survey engine?

**
Hi Chas,

I think I may have heard of Survey Monkey before.. I'm not intending to do 
anything with any of these at the moment but was just going through the 
features of the one I found just in case it is useful at some point. I will go 
through your suggestion too.. Thanks for that tip..

Joe


From: "Roberts, Chas" 
To: arslist@ARSLIST.ORG
Sent: Tue, September 28, 2010 6:40:46 PM
Subject: Re: Anyone has made use of this web based survey engine?

**
Joe,

Survey Monkey is the best thing for this purpose.  It has a funny name but very 
good features and reliability, and you can use 
"SurveyMK.com/yoursurveycode"<http://surveymk.com/yoursurveycode> so it looks 
like "Survey Marketing"



Yours truly,

Charles H. Roberts, 4th


Riverside County Information Technology
Office:  951-486-7780
   Cell:  951-840-8699
 eMail:  crobe...@riversidecountyit.org<mailto:crobe...@riversidecountyit.org>


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 3:14 PM
To: arslist@ARSLIST.ORG
Subject: OT: Anyone has made use of this web based survey engine?

**
http://www.esurveyspro.com/

I just came across it after I filled up a frequent traveler survey. It looks 
like they have a free edition too but appears like they might display 
advertisements etc on the free version..

Joe

_attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the 
Answers Are"_


This email is confidential and intended solely for the use of the individual(s) 
to whom it is addressed. The information contained in this message may be 
privileged and confidential and protected from disclosure.

If you are not the author's intended recipient, be advised that you have 
received this email in error and that any use, dissemination, forwarding, 
printing, or copying of this email is strictly prohibited. If you have received 
this email in error please delete all copies, both electronic and printed, and 
contact the author immediately.

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_


E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties by an 
authorized state official.

This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. 

Re: Survey Monkey

[Roberts, Chas]

Just like any external application.  You can launch it from a Remedy app in the 
usual fashion, of course.  You can then download the survey results in Excel 
format and AR Import the interesting parts into Remedy.

The full Pro version is ¼ the cost of the other one mentioned, for those who 
are curious.





Yours truly,

Charles H. Roberts, 4th


Riverside County Information Technology
Office:  951-486-7780
   Cell:  951-840-8699
 eMail:  crobe...@riversidecountyit.org<mailto:crobe...@riversidecountyit.org>


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, September 29, 2010 6:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

**
I don't think it is. It's a web based tool. I'm trying to figure out if it can 
be done.

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, September 29, 2010 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

Out of curiosity, how does Survey Monkey tie in with Remedy?  How is tenancy 
information tracked?

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 6:57 PM
To: arslist@ARSLIST.ORG
Subject: OT:Re: Anyone has made use of this web based survey engine?

**
Hi Chas,

I think I may have heard of Survey Monkey before.. I'm not intending to do 
anything with any of these at the moment but was just going through the 
features of the one I found just in case it is useful at some point. I will go 
through your suggestion too.. Thanks for that tip..

Joe


From: "Roberts, Chas" 
To: arslist@ARSLIST.ORG
Sent: Tue, September 28, 2010 6:40:46 PM
Subject: Re: Anyone has made use of this web based survey engine?

**
Joe,

Survey Monkey is the best thing for this purpose.  It has a funny name but very 
good features and reliability, and you can use 
"SurveyMK.com/yoursurveycode"<http://surveymk.com/yoursurveycode> so it looks 
like "Survey Marketing"



Yours truly,

Charles H. Roberts, 4th


Riverside County Information Technology
Office:  951-486-7780
   Cell:  951-840-8699
 eMail:  crobe...@riversidecountyit.org<mailto:crobe...@riversidecountyit.org>


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 3:14 PM
To: arslist@ARSLIST.ORG
Subject: OT: Anyone has made use of this web based survey engine?

**
http://www.esurveyspro.com/

I just came across it after I filled up a frequent traveler survey. It looks 
like they have a free edition too but appears like they might display 
advertisements etc on the free version..

Joe

_attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the 
Answers Are"_


This email is confidential and intended solely for the use of the individual(s) 
to whom it is addressed. The information contained in this message may be 
privileged and confidential and protected from disclosure.

If you are not the author's intended recipient, be advised that you have 
received this email in error and that any use, dissemination, forwarding, 
printing, or copying of this email is strictly prohibited. If you have received 
this email in error please delete all copies, both electronic and printed, and 
contact the author immediately.

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_


E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties by an 
authorized state official.

This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Survey Monkey

[Chowdhury, Tauf]

I don't think it is. It's a web based tool. I'm trying to figure out if
it can be done. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, September 29, 2010 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

Out of curiosity, how does Survey Monkey tie in with Remedy?  How is
tenancy information tracked?

 

Jennifer Meyer

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 6:57 PM
To: arslist@ARSLIST.ORG
Subject: OT:Re: Anyone has made use of this web based survey engine?

 

** 

Hi Chas,

 

I think I may have heard of Survey Monkey before.. I'm not intending to
do anything with any of these at the moment but was just going through
the features of the one I found just in case it is useful at some point.
I will go through your suggestion too.. Thanks for that tip..

 

Joe

 



From: "Roberts, Chas" 
To: arslist@ARSLIST.ORG
Sent: Tue, September 28, 2010 6:40:46 PM
Subject: Re: Anyone has made use of this web based survey engine?

** 

Joe,

 

Survey Monkey is the best thing for this purpose.  It has a funny name
but very good features and reliability, and you can use
"SurveyMK.com/yoursurveycode" <http://surveymk.com/yoursurveycode>  so
it looks like "Survey Marketing"

 

 

 

Yours truly,

 

Charles H. Roberts, 4th  

 

 

Riverside County Information Technology

Office:  951-486-7780

   Cell:  951-840-8699

 eMail:  crobe...@riversidecountyit.org
<mailto:crobe...@riversidecountyit.org> 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 3:14 PM
To: arslist@ARSLIST.ORG
Subject: OT: Anyone has made use of this web based survey engine?

 

** 

http://www.esurveyspro.com/

 

I just came across it after I filled up a frequent traveler survey. It
looks like they have a free edition too but appears like they might
display advertisements etc on the free version..

 

Joe

 

_attend WWRUG10 www.wwrug.com <http://www.wwrug.com/>  ARSlist: "Where
the Answers Are"_

 



This email is confidential and intended solely for the use of the
individual(s) to whom it is addressed. The information contained in this
message may be privileged and confidential and protected from
disclosure.

If you are not the author's intended recipient, be advised that you have
received this email in error and that any use, dissemination,
forwarding, printing, or copying of this email is strictly prohibited.
If you have received this email in error please delete all copies, both
electronic and printed, and contact the author immediately.

 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

 



E-mail correspondence to and from this address may be subject to the
North Carolina Public Records Law and may be disclosed to third parties
by an authorized state official.

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Survey Monkey

[Meyer, Jennifer L]

Out of curiosity, how does Survey Monkey tie in with Remedy?  How is tenancy 
information tracked?

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 6:57 PM
To: arslist@ARSLIST.ORG
Subject: OT:Re: Anyone has made use of this web based survey engine?

**
Hi Chas,

I think I may have heard of Survey Monkey before.. I'm not intending to do 
anything with any of these at the moment but was just going through the 
features of the one I found just in case it is useful at some point. I will go 
through your suggestion too.. Thanks for that tip..

Joe


From: "Roberts, Chas" 
To: arslist@ARSLIST.ORG
Sent: Tue, September 28, 2010 6:40:46 PM
Subject: Re: Anyone has made use of this web based survey engine?

**
Joe,

Survey Monkey is the best thing for this purpose.  It has a funny name but very 
good features and reliability, and you can use 
“SurveyMK.com/yoursurveycode”<http://surveymk.com/yoursurveycode”> so it looks 
like “Survey Marketing”



Yours truly,

Charles H. Roberts, 4th


Riverside County Information Technology
Office:  951-486-7780
   Cell:  951-840-8699
 eMail:  crobe...@riversidecountyit.org<mailto:crobe...@riversidecountyit.org>


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 3:14 PM
To: arslist@ARSLIST.ORG
Subject: OT: Anyone has made use of this web based survey engine?

**
http://www.esurveyspro.com/

I just came across it after I filled up a frequent traveler survey. It looks 
like they have a free edition too but appears like they might display 
advertisements etc on the free version..

Joe

_attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the 
Answers Are"_


This email is confidential and intended solely for the use of the individual(s) 
to whom it is addressed. The information contained in this message may be 
privileged and confidential and protected from disclosure.

If you are not the author's intended recipient, be advised that you have 
received this email in error and that any use, dissemination, forwarding, 
printing, or copying of this email is strictly prohibited. If you have received 
this email in error please delete all copies, both electronic and printed, and 
contact the author immediately.

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_


E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties by an 
authorized state official.

Re: Anyone has made use of this web based survey engine?

[Chowdhury, Tauf]

Joe/Charles,

Our company has an acct with survey monkey but I couldn't find anything
on there about passing values like the obvious Request ID without user
input. 

Joe, in the solution you stumbled upon, did you see any of those
features? I'll keep looking as well. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 6:57 PM
To: arslist@ARSLIST.ORG
Subject: OT:Re: Anyone has made use of this web based survey engine?

 

Hi Chas,

 

I think I may have heard of Survey Monkey before.. I'm not intending to
do anything with any of these at the moment but was just going through
the features of the one I found just in case it is useful at some point.
I will go through your suggestion too.. Thanks for that tip..

 

Joe

 



From: "Roberts, Chas" 
To: arslist@ARSLIST.ORG
Sent: Tue, September 28, 2010 6:40:46 PM
Subject: Re: Anyone has made use of this web based survey engine?

** 

Joe,

 

Survey Monkey is the best thing for this purpose.  It has a funny name
but very good features and reliability, and you can use
"SurveyMK.com/yoursurveycode" <http://surveymk.com/yoursurveycode>  so
it looks like "Survey Marketing"

 

 

 

Yours truly,

 

Charles H. Roberts, 4th  

 

 

Riverside County Information Technology

Office:  951-486-7780

   Cell:  951-840-8699

 eMail:  crobe...@riversidecountyit.org
<mailto:crobe...@riversidecountyit.org> 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 3:14 PM
To: arslist@ARSLIST.ORG
Subject: OT: Anyone has made use of this web based survey engine?

 

** 

http://www.esurveyspro.com/

 

I just came across it after I filled up a frequent traveler survey. It
looks like they have a free edition too but appears like they might
display advertisements etc on the free version..

 

Joe

 

_attend WWRUG10 www.wwrug.com <http://www.wwrug.com/>  ARSlist: "Where
the Answers Are"_

 



This email is confidential and intended solely for the use of the
individual(s) to whom it is addressed. The information contained in this
message may be privileged and confidential and protected from
disclosure.

If you are not the author's intended recipient, be advised that you have
received this email in error and that any use, dissemination,
forwarding, printing, or copying of this email is strictly prohibited.
If you have received this email in error please delete all copies, both
electronic and printed, and contact the author immediately.

 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
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OT:Re: Anyone has made use of this web based survey engine?

[Joe DeSouza]

Hi Chas,

I think I may have heard of Survey Monkey before.. I'm not intending to 
do anything with any of these at the moment but was just going through the 
features of the one I found just in case it is useful at some point. I will go 
through your suggestion too.. Thanks for that tip..

Joe
 
** 



From: "Roberts, Chas" 
To: arslist@ARSLIST.ORG
Sent: Tue, September 28, 2010 6:40:46 PM
Subject: Re: Anyone has made use of this web based survey engine?

Joe,
 
Survey Monkey is the best thing for this purpose.  It has a funny name but very 
good features and reliability, and you can use “SurveyMK.com/yoursurveycode” so 
it looks like “Survey Marketing”
 
 
 
Yours truly,
 
Charles H. Roberts, 4th  
 
 
Riverside County Information Technology
Office:  951-486-7780
   Cell:  951-840-8699
 eMail:  crobe...@riversidecountyit.org
 
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] 
On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 3:14 PM
To: arslist@ARSLIST.ORG
Subject: OT: Anyone has made use of this web based survey engine?
 
** 
http://www.esurveyspro.com/
 
I just came across it after I filled up a frequent traveler survey. It looks 
like they have a free edition too but appears like they might display 
advertisements etc on the free version..
 
Joe
 
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Re: Anyone has made use of this web based survey engine?

[Roberts, Chas]

Joe,

Survey Monkey is the best thing for this purpose.  It has a funny name but very 
good features and reliability, and you can use "SurveyMK.com/yoursurveycode" so 
it looks like "Survey Marketing"



Yours truly,

Charles H. Roberts, 4th


Riverside County Information Technology
Office:  951-486-7780
   Cell:  951-840-8699
 eMail:  crobe...@riversidecountyit.org<mailto:crobe...@riversidecountyit.org>


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 3:14 PM
To: arslist@ARSLIST.ORG
Subject: OT: Anyone has made use of this web based survey engine?

**
http://www.esurveyspro.com<http://www.esurveyspro.com/>

I just came across it after I filled up a frequent traveler survey. It looks 
like they have a free edition too but appears like they might display 
advertisements etc on the free version..

Joe

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OT: Anyone has made use of this web based survey engine?

[Joe DeSouza]

http://www.esurveyspro.com

I just came across it after I filled up a frequent traveler survey. It looks 
like they have a free edition too but appears like they might display 
advertisements etc on the free version..

Joe



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Recall: Survey issue

[Ramagiri]

Ramagiri would like to recall the message, "Survey issue ".

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Survey issue

[Ramagiri]

Hi All , 

 My users are not able to submitted the Survey, For that users I
provided Read Licenses , But when I changed from read to Floating now they
are able to submit the Survey

  Is my approach is right or any suggestions from any body


RAVI CHANDRA . RAMAGIRI




 

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survey related issue

[Ramagiri]

Hi Friends , 

   Where are the survey responses are stored once the survey was responded.



RAVI CHANDRA . RAMAGIRI


 

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Re: survey form

[Sucharita SINGHAL]

Hello Ramagiri,

The form name is SHR:Survey.

Regards
Sucharita

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramagiri
Sent: Wednesday, June 30, 2010 4:19 PM
To: arslist@ARSLIST.ORG
Subject: survey form

**

Hi ,

Can anybody tell me what is the form used for survey link, were we can 
update the link in that form.



RAVI CHANDRA . RAMAGIRI



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survey form

[Ramagiri]

Hi ,

Can anybody tell me what is the form used for survey link, were we can
update the link in that form.



RAVI CHANDRA . RAMAGIRI


 

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Re: Remedy related Salary Survey data

[Shellman, David]

Be careful of the payscale data.  It appears to be limited to one person in 
Chicago and the rest in DC.  It doesn't really list the numbers that are used 
to generate the charts.  Must be at least 6 to be able to generate the min and 
max numbers for the 3 ranges of years of experience.  If you look at the Median 
Salary by State, the upper number for DC is at or near $140,000

Just be cautious of this data.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Marc Simmons
Sent: Tuesday, December 22, 2009 11:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy related Salary Survey data

**
Check out payscale.com...
http://www.payscale.com/research/US/Job=Remedy_Developer/Salary

this also let me to the following simplyhired.com<http://simplyhired.com> link:
http://www.simplyhired.com/a/salary/search/q-Sr.+Remedy+Developer/l-New+York

Marc

On Tue, Dec 22, 2009 at 10:30 AM, Scott Ames 
mailto:sa...@novell.com>> wrote:
**
I know Glassdoor.com has salary information, but very little on Remedy. It's 
mostly slanted toward companies directly rather than job categories.

>>> "Chowdhury, Tauf" mailto:tauf.chowdh...@frx.com>> 
>>> 11/19/2009 2:35 PM >>>

All,
Can anyone give me insight on what some good resources are to get salary survey 
data in NY?
I'm finding it challenging to get this information when it comes to being 
related to Remedy Development.

Feel free to contact me off-list if needed.

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Informatics-Infrastructure
Office: 631.858.7765
Mobile:646.483.2779


This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.
_Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> 
ARSlist: "Where the Answers Are"_
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ARSlist: "Where the Answers Are"_



--
Marc Simmons
Remedy Administrator

"Everyday above ground is a good day... the rest is a choice!"
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Re: Remedy related Salary Survey data

[Marc Simmons]

Check out payscale.com...
http://www.payscale.com/research/US/Job=Remedy_Developer/Salary

this also let me to the following simplyhired.com link:
http://www.simplyhired.com/a/salary/search/q-Sr.+Remedy+Developer/l-New+York

Marc

On Tue, Dec 22, 2009 at 10:30 AM, Scott Ames  wrote:

> **
> I know Glassdoor.com has salary information, but very little on Remedy.
> It's mostly slanted toward companies directly rather than job categories.
>
> >>> "Chowdhury, Tauf"  11/19/2009 2:35 PM >>>
>
>  All,
>
> Can anyone give me insight on what some good resources are to get salary
> survey data in NY?
>
> I’m finding it challenging to get this information when it comes to being
> related to Remedy Development.
>
>
>
> Feel free to contact me off-list if needed.
>
>
>
> *T**auf** **C**howdhury** **|** **F**orest** **L**aboratories**, **I**nc.*
> **
>
> Analyst, Service Management
>
> Informatics-Infrastructure
>
> Office: 631.858.7765
>
> Mobile:646.483.2779
>
>
> --
> This e-mail and its attachments may contain Forest Laboratories, Inc.
> proprietary information that is privileged, confidential or subject to
> copyright belonging to Forest Laboratories, Inc. This e-mail is intended
> solely for the use of the individual or entity to which it is addressed. If
> you are not the intended recipient of this e-mail, or the employee or agent
> responsible for delivering this e-mail to the intended recipient, you are
> hereby notified that any dissemination, distribution, copying or action
> taken in relation to the contents of and attachments to this e-mail is
> strictly prohibited and may be unlawful. If you have received this e-mail in
> error, please notify the sender immediately and permanently delete the
> original and any copy of this e-mail and any printout.
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>



-- 
Marc Simmons
Remedy Administrator

"Everyday above ground is a good day... the rest is a choice!"

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Re: Remedy related Salary Survey data

[Scott Ames]

I know Glassdoor.com has salary information, but very little on Remedy. It's 
mostly slanted toward companies directly rather than job categories. 

>>> "Chowdhury, Tauf"  11/19/2009 2:35 PM >>>

All,
Can anyone give me insight on what some good resources are to get salary survey 
data in NY? 
I’m finding it challenging to get this information when it comes to being 
related to Remedy Development. 
 
Feel free to contact me off-list if needed. 
 
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Informatics-Infrastructure
Office: 631.858.7765
Mobile:646.483.2779
 
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
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Remedy related Salary Survey data

[Chowdhury, Tauf]

All,

Can anyone give me insight on what some good resources are to get salary
survey data in NY? 

I'm finding it challenging to get this information when it comes to
being related to Remedy Development. 

 

Feel free to contact me off-list if needed. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Informatics-Infrastructure

Office: 631.858.7765

Mobile:646.483.2779

 

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
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Re: Possibly spam: URL to a Survey

[Brien Dieterle]

Genius. That works.  There is a lot of confusion apparently about exactly
what we're referring to.  If the URL has ViewFormServlet in it, it seems you
need to follow LJ's advice.  If your URL does NOT use ViewFormServlet, then
the regular view properities/hide results pane is what you want.

I didn't believe this would work until I tried it-- simply right-click in
the admin tool, click Results List, give it public perms, hide it, and make
sure it is on all the views. Brilliant!  Thanks!!

Brien

On Thu, Mar 12, 2009 at 11:22 AM, LJ Longwing  wrote:

> ** Steven,
> To have the form open without the results list, add the results list to the
> form as a field and hide it.  I do this all the time and works great...make
> sure you flush mid-tier cache before trying it...and when you open the form
> in mid-tier you won't see a results list at the top...
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Steven Iocco
> *Sent:* Thursday, March 12, 2009 12:04 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Possibly spam: URL to a Survey
>
> ** Thanks Jennifer.  I am specifying a specific survey ID.  I guess what I
> do not want is the results pane to appear, where there is only one record in
> the list.  I would like the record  to appear full screen without the option
> to search the survey form.
>
> --
> Date: Thu, 12 Mar 2009 13:58:44 -0400
> From: jennifer.me...@its.nc.gov
> Subject: Re: Possibly spam: URL to a Survey
> To: arslist@ARSLIST.ORG
>
> **
>
> Steve,
>
>
>
> Take a survey yourself and note the url when you’re taking it.  It’s
> opening to the results page because of the form name you’re using, i.e. *
> form=SRM%3aSurvey*  You ought to be able to take the survey and reference
> a specific survey record,* eid=SRV0190*, by substituting in the
> survey record number you’re looking for.
>
>
>
> Jennifer Meyer
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Steven Iocco
> *Sent:* Thursday, March 12, 2009 1:53 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Possibly spam: URL to a Survey
>
>
>
> Hi folks. I have the following URL to a specific survey record.  IS there a
> way I can have the window open to type=display and details only?  This link
> unfortunately provides a results pane.
> thanks
>
> steve
>
>
>
> http://myARSserverWeb/arsys/shared/login.jsp?/arsys//servlet/ViewFormServlet?form=SRM%3aSurvey&server=ARSServer&eid=SRV0190<http://myarsserverweb/arsys/shared/login.jsp?/arsys//servlet/ViewFormServlet?form=SRM:Survey&server=ARSServer&eid=SRV0190>
> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
> html_Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
> html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
> html___
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>

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Re: Possibly spam: URL to a Survey

[LJ Longwing]

Steven,
To have the form open without the results list, add the results list to the
form as a field and hide it.  I do this all the time and works great...make
sure you flush mid-tier cache before trying it...and when you open the form
in mid-tier you won't see a results list at the top...

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Steven Iocco
Sent: Thursday, March 12, 2009 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Possibly spam: URL to a Survey


** Thanks Jennifer.  I am specifying a specific survey ID.  I guess what I
do not want is the results pane to appear, where there is only one record in
the list.  I would like the record  to appear full screen without the option
to search the survey form.  
 

  _  

Date: Thu, 12 Mar 2009 13:58:44 -0400
From: jennifer.me...@its.nc.gov
Subject: Re: Possibly spam: URL to a Survey
To: arslist@ARSLIST.ORG

** 

Steve,

 

Take a survey yourself and note the url when you're taking it.  It's opening
to the results page because of the form name you're using, i.e.
form=SRM%3aSurvey  You ought to be able to take the survey and reference a
specific survey record, eid=SRV0190, by substituting in the survey
record number you're looking for.

 

Jennifer Meyer

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Steven Iocco
Sent: Thursday, March 12, 2009 1:53 PM
To: arslist@ARSLIST.ORG
Subject: Possibly spam: URL to a Survey

 

Hi folks. I have the following URL to a specific survey record.  IS there a
way I can have the window open to type=display and details only?  This link
unfortunately provides a results pane.
thanks
 
steve
 
 
http://myARSserverWeb/arsys/shared/login.jsp?/arsys//servlet/ViewFormServlet
?form=SRM%3aSurvey
<http://myarsserverweb/arsys/shared/login.jsp?/arsys//servlet/ViewFormServle
t?form=SRM:Survey&server=ARSServer&eid=SRV0190>
&server=ARSServer&eid=SRV0190

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html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
html___ 

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Re: URL to a Survey

[Brien Dieterle]

You didn't expect me to try that first did you? :-) It doesn't work, sorry.
I thought I had tried that once and had success but, no...

Brien

On Thu, Mar 12, 2009 at 10:55 AM, Brien Dieterle <
brien.diete...@cgcmail.maricopa.edu> wrote:

> try adding &mode=submit
> http://www.bmc.com/arsystem/dht/archive/07-05-2005_C.htm
>
> Brien
>
>
> On Thu, Mar 12, 2009 at 10:53 AM, Steven Iocco wrote:
>
>> ** Hi folks. I have the following URL to a specific survey record.  IS
>> there a way I can have the window open to type=display and details only?
>> This link unfortunately provides a results pane.
>> thanks
>>
>> steve
>>
>>
>>
>> http://myARSserverWeb/arsys/shared/login.jsp?/arsys//servlet/ViewFormServlet?form=SRM%3aSurvey&server=ARSServer&eid=SRV0190
>>  __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
>> html___
>
>
>

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Re: URL to a Survey

[Brien Dieterle]

try adding &mode=submit
http://www.bmc.com/arsystem/dht/archive/07-05-2005_C.htm

Brien

On Thu, Mar 12, 2009 at 10:53 AM, Steven Iocco wrote:

> ** Hi folks. I have the following URL to a specific survey record.  IS
> there a way I can have the window open to type=display and details only?
> This link unfortunately provides a results pane.
> thanks
>
> steve
>
>
>
> http://myARSserverWeb/arsys/shared/login.jsp?/arsys//servlet/ViewFormServlet?form=SRM%3aSurvey&server=ARSServer&eid=SRV0190
> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___

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Re: Possibly spam: URL to a Survey

[Steven Iocco]

Thanks Jennifer.  I am specifying a specific survey ID.  I guess what I do not 
want is the results pane to appear, where there is only one record in the list. 
 I would like the record  to appear full screen without the option to search 
the survey form.  

 


Date: Thu, 12 Mar 2009 13:58:44 -0400
From: jennifer.me...@its.nc.gov
Subject: Re: Possibly spam: URL to a Survey
To: arslist@ARSLIST.ORG

** 





Steve,
 
Take a survey yourself and note the url when you’re taking it.  It’s opening to 
the results page because of the form name you’re using, i.e. form=SRM%3aSurvey  
You ought to be able to take the survey and reference a specific survey record, 
eid=SRV0190, by substituting in the survey record number you’re looking 
for.
 

Jennifer Meyer




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Steven Iocco
Sent: Thursday, March 12, 2009 1:53 PM
To: arslist@ARSLIST.ORG
Subject: Possibly spam: URL to a Survey
 
Hi folks. I have the following URL to a specific survey record.  IS there a way 
I can have the window open to type=display and details only?  This link 
unfortunately provides a results pane.
thanks
 
steve
 
 
http://myARSserverWeb/arsys/shared/login.jsp?/arsys//servlet/ViewFormServlet?form=SRM%3aSurvey&server=ARSServer&eid=SRV0190__Platinum
 Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html_Platinum 
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Re: Possibly spam: URL to a Survey

[Meyer, Jennifer L]

Steve,

Take a survey yourself and note the url when you're taking it.  It's opening to 
the results page because of the form name you're using, i.e. form=SRM%3aSurvey  
You ought to be able to take the survey and reference a specific survey record, 
eid=SRV0190, by substituting in the survey record number you're looking 
for.


Jennifer Meyer


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Steven Iocco
Sent: Thursday, March 12, 2009 1:53 PM
To: arslist@ARSLIST.ORG
Subject: Possibly spam: URL to a Survey

Hi folks. I have the following URL to a specific survey record.  IS there a way 
I can have the window open to type=display and details only?  This link 
unfortunately provides a results pane.
thanks

steve


http://myARSserverWeb/arsys/shared/login.jsp?/arsys//servlet/ViewFormServlet?form=SRM%3aSurvey&server=ARSServer&eid=SRV0190
__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___

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URL to a Survey

[Steven Iocco]

Hi folks. I have the following URL to a specific survey record.  IS there a way 
I can have the window open to type=display and details only?  This link 
unfortunately provides a results pane.

thanks

 

steve

 

 

http://myARSserverWeb/arsys/shared/login.jsp?/arsys//servlet/ViewFormServlet?form=SRM%3aSurvey&server=ARSServer&eid=SRV0190

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Re: Survey Link in Email (UNCLASSIFIED)

[John Kelley]

Thanks Leonard

I tried this and that works great to remove the link but it seems to be a 
global notification because it removes the link for all notifications on 
INC, TSK and CHG notifications which I need.  I wander if there is a way 
to disable the web url for just the survey. 

Maybe we should go back to original thread from Rich Cook.
"John, its been awhile since I saw this, but I think the user has to have 
some permissions set up that aren't in the book."
I'm not sure what permission?

John





** 
John,
 
I believe you will need to uncheck the ?Web URL? option on filter 
NTE:NTS:Email_200_SystemNT in order to get rid of that link.
 

 
HTH
 
Leonard Neely

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Kelley
Sent: Tuesday, December 30, 2008 10:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Link in Email (UNCLASSIFIED)
 

Hi Michael. thanks.   
unfortunately that one is the one I need and that works.  Its the one that 
precedes the email the first link below in example which I liked to 
remove. 


Here is an example of what comes in. 


http://dbusremweb1/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&server=dbusremapp1&eid=NTS00263881
 
(This is the link that is preceding my Survey email body.)
We value your feedback and are constantly looking for ways to improve our 
service to you. 
Please take a moment to complete the Service Desk Survey for 
INC00011413.

Summary: Integrate Remedy & Appworx for Notifications
Click here: 
http://dbusremweb1/arsys/servlet/ViewFormServlet?form=SRM:Survey&view=RequesterAnswer&server=dbusremapp1&eid=SRV1051
 
  (this link comes from the SYS:attachments)

Here is my text: 
We value your feedback and are constantly looking for ways to improve our 
service to you.   
Please take a moment to complete the Service Desk Survey for #Survey ID#. 

Summary: #Description# 
Click here: #Detailed Description# 



Thanks john 
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Re: Survey Link in Email (UNCLASSIFIED)

[Leonard Neely - FOJ]

John,

 

I believe you will need to uncheck the "Web URL" option on filter
NTE:NTS:Email_200_SystemNT in order to get rid of that link.

 



 

HTH

 

Leonard Neely

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Kelley
Sent: Tuesday, December 30, 2008 10:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Link in Email (UNCLASSIFIED)

 


Hi Michael. thanks.   
unfortunately that one is the one I need and that works.  Its the one that
precedes the email the first link below in example which I liked to remove. 


Here is an example of what comes in. 


http://dbusremweb1/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&server=
dbusremapp1&eid=NTS00263881 (This is the link that is preceding my
Survey email body.)
We value your feedback and are constantly looking for ways to improve our
service to you.  
Please take a moment to complete the Service Desk Survey for
INC00011413.

Summary: Integrate Remedy & Appworx for Notifications
Click here:
http://dbusremweb1/arsys/servlet/ViewFormServlet?form=SRM:Survey&view=Reques
terAnswer&server=dbusremapp1&eid=SRV1051   (this link comes from the
SYS:attachments)

Here is my text: 
We value your feedback and are constantly looking for ways to improve our
service to you.   
Please take a moment to complete the Service Desk Survey for #Survey ID#. 

Summary: #Description# 
Click here: #Detailed Description# 



Thanks john 


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<>

Re: Survey Link in Email (UNCLASSIFIED)

[John Kelley]

Hi Michael. thanks. 
unfortunately that one is the one I need and that works.  Its the one that 
precedes the email the first link below in example which I liked to 
remove.


Here is an example of what comes in.


http://dbusremweb1/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&server=dbusremapp1&eid=NTS00263881
 
(This is the link that is preceding my Survey email body.)
We value your feedback and are constantly looking for ways to improve our 
service to you. 
Please take a moment to complete the Service Desk Survey for 
INC00011413.

Summary: Integrate Remedy & Appworx for Notifications
Click here: 
http://dbusremweb1/arsys/servlet/ViewFormServlet?form=SRM:Survey&view=RequesterAnswer&server=dbusremapp1&eid=SRV1051
 
  (this link comes from the SYS:attachments)

Here is my text:
We value your feedback and are constantly looking for ways to improve our 
service to you. 
Please take a moment to complete the Service Desk Survey for #Survey ID#.

Summary: #Description#
Click here: #Detailed Description#



Thanks john



"Luttmann, Michael W CTR USA"  
Sent by: "Action Request System discussion list(ARSList)" 

12/30/2008 12:22 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Survey Link in Email (UNCLASSIFIED)






Classification:  UNCLASSIFIED 
Caveats: NONE

John,

If I understand your requirement correctly, you may need to look at the
form SYS:Attachments, then find the record marked "Survey".  You can
modify the "URL" field to redirect from the default survey link to any
other URL (we have an Army survey we use instead of the ITSM survey
form). 

Also, you can disable the survey link altogether in the "resolved"
customer email by nulling out that field, or setting the record
"Offline" (or even deleting it, if you want to get drastic).

Is that what you were looking for?


Michael W. Luttmann
Lead Remedy Developer
Fort Carson DOIM
719.524.0514


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Kelley
Sent: Tuesday, December 30, 2008 9:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Link in Email


Thanks guys but this notification is the one that works. 

Seems every notification in the system has a link that gets created
before your custom email message? 
Thats the one I need disabled for surveys. 
I'm thinking it may be the filter
NTE:SHR:TranslateNotificationMessageSRV_180  with the set fields
REPLACE($z1D Translation Text$,  "#Survey ID#", $Request ID02 Ticket$)
REPLACE($z1D Translation Text$,  "#Detailed Description#", $Detailed
Description$) EXIT GUIDE 

Maybe I'll try disabling this.  I'll let you know. 

John 




"Chowdhury, Tauf"  Sent by: "Action Request
System discussion list(ARSList)"  

12/29/2008 03:54 PM
Please respond to
arslist@ARSLIST.ORG

To
arslist@ARSLIST.ORG
cc
Subject
Re: Survey Link in Email

 




John,
Also, this filter is what sets the #Description# to the web URL:
SRM:SRV:ModifySurvey_805_NotificationGenerator_PNPC`! 
If you go with my option, all you have to do is after Web Link: just
enter the URL I gave below with your server info and it should be good
to go. 
 
Tauf Chowdhury | Forest Laboratories, Inc. 
Sr. Analyst
Office: 631.858.7765 
 
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Kelley
Sent: Monday, December 29, 2008 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Survey Link in Email 
 

Hi List: 

ARS Server 7.01 

I was wandering if anyone had an issue with the out of the Box link
thats gets sent to the end user through email and when clicked ,user
logs in they receive a warning "No matching requests.  (or Permission to
requests) for qualification criteria.(ARWARN 9296)" You hit OK but then
it opens the Survey form with no data. 

I am using the SYS:NotificationsMessages form and there is no link
within the body of this survey.   It seems to be set in the system
somewhere preceeding that form, I can't figure out how to disable this
link for surveys. 

Here is the html if anyone sees the problem right away. 
http://dbusremwebtst/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&s
erver=dbusremapptst&eid=NTS00289800 

thanks 

John 

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Please notify the sender immediately by return e-mail and permanently
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