RE: ActiveSync connection issue
Is this an internal wireless network? If so, has anyone checked that network traffic? What happens if they turn off wireless and go through the carrier? Regards, Don Guyer Catholic Health East - Information Technology Enterprise Directory Messaging Services 3805 West Chester Pike, Suite 100, Newtown Square, Pa 19073 email: dgu...@che.orgmailto:dgu...@che.org Office: 610.550.3595 | Cell: 610.955.6528 | Fax: 610.271.9440 For immediate assistance, please open a Service Desk ticket or call the helpdesk @ 610-492-3839. [cid:image001.jpg@01CE5158.BBBD7290] From: phil levine [mailto:plevin...@yahoo.com] Sent: Monday, May 13, 2013 7:48 PM To: MS-Exchange Admin Issues Subject: ActiveSync connection issue I am working with a company that has about 1500 activesync devices. We are running into an issue in the actual headquarters where users in the office are having difficulty accessing their mail through the wireless WAN connection. They occasionally receive an unable to connect error on their device. Looking at the CAS servers there are no 3007 or 3014 errors saying that the servers are dropping connections. Is there anything in particular I should be checking? Estimates are that about 1000 of the devices are trying to connect through this connection. Users do not receive this error when they are at home or anywhere else using the wireless connection. Thanks Phil --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist Confidentiality Notice: This e-mail, including any attachments is the property of Catholic Health East and is intended for the sole use of the intended recipient(s). It may contain information that is privileged and confidential. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please delete this message, and reply to the sender regarding the error in a separate email. --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelistinline: image001.jpg
RE: ActiveSync connection issue
Hi Phil, This wouldn't happen to be a split DNS issue by any chance? Kind Regards Kieran -- From: phil levine plevin...@yahoo.com Sent: 14/05/2013 00:49 To: MS-Exchange Admin Issues exchangelist@lyris.sunbelt-software.com Subject: ActiveSync connection issue I am working with a company that has about 1500 activesync devices. We are running into an issue in the actual headquarters where users in the office are having difficulty accessing their mail through the wireless WAN connection. They occasionally receive an unable to connect error on their device. Looking at the CAS servers there are no 3007 or 3014 errors saying that the servers are dropping connections. Is there anything in particular I should be checking? Estimates are that about 1000 of the devices are trying to connect through this connection. Users do not receive this error when they are at home or anywhere else using the wireless connection. Thanks Phil --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist
Re: ActiveSync connection issue
So, it usually works, and only *sometimes* drops the connection? Could it be they're maxing out the wireless bandwidth? On Mon, May 13, 2013 at 7:47 PM, phil levine plevin...@yahoo.com wrote: I am working with a company that has about 1500 activesync devices. We are running into an issue in the actual headquarters where users in the office are having difficulty accessing their mail through the wireless WAN connection. They occasionally receive an unable to connect error on their device. Looking at the CAS servers there are no 3007 or 3014 errors saying that the servers are dropping connections. Is there anything in particular I should be checking? Estimates are that about 1000 of the devices are trying to connect through this connection. Users do not receive this error when they are at home or anywhere else using the wireless connection. Thanks Phil --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist
ActiveSync connection issue
I am working with a company that has about 1500 activesync devices. We are running into an issue in the actual headquarters where users in the office are having difficulty accessing their mail through the wireless WAN connection. They occasionally receive an unable to connect error on their device. Looking at the CAS servers there are no 3007 or 3014 errors saying that the servers are dropping connections. Is there anything in particular I should be checking? Estimates are that about 1000 of the devices are trying to connect through this connection. Users do not receive this error when they are at home or anywhere else using the wireless connection. Thanks Phil --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist
RE: Activesync/cert issue
Believe it or not this issue came down to a diskeeper issue. After calling MS and doing a bunch of troubleshooting, we uninstalled diskeeper and the synching immediately started working. Just wanted to follow up and let everyone know. Thanks Scott From: Alexander Rose [mailto:arose...@gmail.com] Sent: Friday, April 12, 2013 2:34 AM To: MS-Exchange Admin Issues Subject: Re: Activesync/cert issue The error you are getting is confusing but normal as Exrca will always try to hit autodiscover on your default domain name (ex if you administer acme.com) the test will run against acme.com (will fail) and then try autodiscover.acme.com You should see later in your test an attempt on autodiscover.thanksal.com http://www.thanksal.com As for the cert have you re-enrolled and copied the certificate to the device? On Fri, Apr 12, 2013 at 5:15 AM, Scott Weber swe...@thanksal.com wrote: I'm just going to throw this out there since its late and some maybe reading this. I have an exchange 2003 server running our own cert server on it for self signing certs for owa. After a reboot today we started having all sorts of weird active sync issues. Mainly geared toward iPhones and iPad. But they will not sync at all. I noticed the cert expired some time so in an attempt to re-do quickly since some higher ups were lost without their email, I attempted to re-self sign a cert to correct this issue. Now If I try to add a new account to an ipad , it just fails and will not sync at all. Is there anyway to completely remove the CA and all the certs to this point and basically just start over? And now when I run the exchange connectivity.com test I get the following: Testing the SSL certificate to make sure it's valid. The SSL certificate failed one or more certificate validation checks. Test Steps ExRCA is attempting to obtain the SSL certificate from remote server thanksal.com on port 443. ExRCA successfully obtained the remote SSL certificate. Additional Details Remote Certificate Subject: CN=www.thanksal.com, OU=Al Boenker Insurance Agency, Inc., O=Al Boenker Insurance Agency, Inc., L=Fort Worth, S=Texas, C=US, Issuer: CN=VeriSign Class 3 Secure Server CA - G3, OU=Terms of use at https://www.verisign.com/rpa (c)10, OU=VeriSign Trust Network, O=VeriSign, Inc., C=US. Validating the certificate name. Certificate name validation failed. Tell me more about this issue and how to resolve it Additional Details Host name thanksal.com doesn't match any name found on the server certificate CN=www.thanksal.com, OU=Al Boenker Insurance Agency, Inc., O=Al Boenker Insurance Agency, Inc., L=Fort Worth, S=Texas, C=US. But now its trying to autodiscover against our real certificate on our webserver which has nothing to do with our exchange server. Almost as if the local cert server root cert is bad or something. I don't know.. I have been searching Google high and low but, just not sure what to check out next.. Thanks for your time reading this, if you have any ideas, I would love to hear them. Thanks Scott Scott Weber || IT Systems Administrator Boenker Group of Companies swe...@thanksal.com p.817.306.2565 c.817.584.2245 --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist
Re: Activesync/cert issue
The error you are getting is confusing but normal as Exrca will always try to hit autodiscover on your default domain name (ex if you administer acme.com) the test will run against acme.com (will fail) and then try autodiscover.acme.com You should see later in your test an attempt on autodiscover.thanksal.comhttp://www.thanksal.com As for the cert have you re-enrolled and copied the certificate to the device? On Fri, Apr 12, 2013 at 5:15 AM, Scott Weber swe...@thanksal.com wrote: I’m just going to throw this out there since its late and some maybe reading this. ** ** I have an exchange 2003 server running our own cert server on it for self signing certs for owa. After a reboot today we started having all sorts of weird active sync issues. Mainly geared toward iPhones and iPad. But they will not sync at all. ** ** I noticed the cert expired some time so in an attempt to re-do quickly since some higher ups were lost without their email, I attempted to re-self sign a cert to correct this issue. ** ** Now If I try to add a new account to an ipad , it just fails and will not sync at all. ** ** Is there anyway to completely remove the CA and all the certs to this point and basically just start over? And now when I run the exchange connectivity.com test I get the following: ** ** Testing the SSL certificate to make sure it's valid. The SSL certificate failed one or more certificate validation checks. Test Steps ExRCA is attempting to obtain the SSL certificate from remote server thanksal.com on port 443. ExRCA successfully obtained the remote SSL certificate. Additional Details Remote Certificate Subject: CN=www.thanksal.com, OU=Al Boenker Insurance Agency, Inc., O=Al Boenker Insurance Agency, Inc., L=Fort Worth, S=Texas, C=US, Issuer: CN=VeriSign Class 3 Secure Server CA - G3, OU=Terms of use at https://www.verisign.com/rpa (c)10, OU=VeriSign Trust Network, O=VeriSign, Inc., C=US. Validating the certificate name. Certificate name validation failed. Tell me more about this issue and how to resolve it Additional Details Host name thanksal.com doesn't match any name found on the server certificate CN=www.thanksal.com, OU=Al Boenker Insurance Agency, Inc., O=Al Boenker Insurance Agency, Inc., L=Fort Worth, S=Texas, C=US. ** ** But now its trying to autodiscover against our real certificate on our webserver which has nothing to do with our exchange server. Almost as if the local cert server root cert is bad or something. ** ** I don’t know.. I have been searching Google high and low but, just not sure what to check out next.. ** ** Thanks for your time reading this, if you have any ideas, I would love to hear them. ** ** Thanks Scott ** ** ** ** ** ** ** ** ** ** Scott Weber || IT Systems Administrator Boenker Group of Companies swe...@thanksal.com p.817.306.2565 c.817.584.2245 ** ** --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist
Activesync/cert issue
I'm just going to throw this out there since its late and some maybe reading this. I have an exchange 2003 server running our own cert server on it for self signing certs for owa. After a reboot today we started having all sorts of weird active sync issues. Mainly geared toward iPhones and iPad. But they will not sync at all. I noticed the cert expired some time so in an attempt to re-do quickly since some higher ups were lost without their email, I attempted to re-self sign a cert to correct this issue. Now If I try to add a new account to an ipad , it just fails and will not sync at all. Is there anyway to completely remove the CA and all the certs to this point and basically just start over? And now when I run the exchange connectivity.com test I get the following: Testing the SSL certificate to make sure it's valid. The SSL certificate failed one or more certificate validation checks. Test Steps ExRCA is attempting to obtain the SSL certificate from remote server thanksal.com on port 443. ExRCA successfully obtained the remote SSL certificate. Additional Details Remote Certificate Subject: CN=www.thanksal.com, OU=Al Boenker Insurance Agency, Inc., O=Al Boenker Insurance Agency, Inc., L=Fort Worth, S=Texas, C=US, Issuer: CN=VeriSign Class 3 Secure Server CA - G3, OU=Terms of use at https://www.verisign.com/rpa (c)10, OU=VeriSign Trust Network, O=VeriSign, Inc., C=US. Validating the certificate name. Certificate name validation failed. Tell me more about this issue and how to resolve it Additional Details Host name thanksal.com doesn't match any name found on the server certificate CN=www.thanksal.com, OU=Al Boenker Insurance Agency, Inc., O=Al Boenker Insurance Agency, Inc., L=Fort Worth, S=Texas, C=US. But now its trying to autodiscover against our real certificate on our webserver which has nothing to do with our exchange server. Almost as if the local cert server root cert is bad or something. I don't know.. I have been searching Google high and low but, just not sure what to check out next.. Thanks for your time reading this, if you have any ideas, I would love to hear them. Thanks Scott Scott Weber || IT Systems Administrator Boenker Group of Companies swe...@thanksal.com p.817.306.2565 c.817.584.2245 --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist
RE: activesync not loading email for user
sorry , click on allow inheritncae or inheritaable permissions can think of the correct syntax Jean-Paul Natola From: ji...@jt-solution.com To: exchangelist@lyris.sunbelt-software.com Subject: RE: activesync not loading email for user Date: Fri, 5 Apr 2013 03:33:55 + What do I do in the advanced screen? Just click ok? From: Jean-Paul N [mailto:jnat...@hotmail.com] Sent: Thursday, April 04, 2013 8:10 PM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user Try this- ADUC view advanced features right click the failing users- porperties-securit- advanced- click ok, nad have them try to resyncing within 30 minutes Jean-Paul Natola From: ji...@jt-solution.com To: exchangelist@lyris.sunbelt-software.com Subject: RE: activesync not loading email for user Date: Thu, 4 Apr 2013 22:50:43 + After finally getting the credentials to login to the mail server this is what I found in event viewer: Unexpected Exchange mailbox Server Error:…..HTTP status code [507]. Verify that the Exchange mailbox Server is working correctly. I’m thinking her mbx is corrupt. After doing some research I found related articles on insufficient storage but I don’t that that is the case. Any ideas? I don’t want to create a new mailbox and have the same issue. From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, April 04, 2013 10:18 AM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user I have no idea if the iPhone or Android support ActiveSync versions 1 and 2. You will definitely have to enable “unknown device support” in Exchange. Otherwise, you are going to need to look at HTTP logs to figure out what is going on. From: Jimmy Tran [mailto:ji...@jt-solution.com] Sent: Thursday, April 4, 2013 12:53 PM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user I forgot to mention this is for SBS2003. I tried the exrca anyways but it looks for autodiscover which 2003 obviously doesn’t have. From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, April 04, 2013 9:43 AM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user What does exrca.com say when you try to download the inbox? (It’s an option on the test.) From: Jimmy Tran [mailto:ji...@jt-solution.com] Sent: Thursday, April 4, 2013 12:27 PM To: MS-Exchange Admin Issues Subject: activesync not loading email for user I’ve got one user that is successful in adding her exchange account to her iPhone but email never gets downloaded. All the settings are correct on the phone itself. I’ve tried on an android device and same thing. I tried a google search but haven’t had luck. I think its an exchange or aduc issue with the user. Any ideas? It works for all other users. TIA Jimmy --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: activesync not loading email for user
I had already check that. Im just going to recreate the MBX. From: Jean-Paul N [mailto:jnat...@hotmail.com] Sent: Friday, April 05, 2013 5:17 PM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user sorry , click on allow inheritncae or inheritaable permissions can think of the correct syntax Jean-Paul Natola From: ji...@jt-solution.commailto:ji...@jt-solution.com To: exchangelist@lyris.sunbelt-software.commailto:exchangelist@lyris.sunbelt-software.com Subject: RE: activesync not loading email for user Date: Fri, 5 Apr 2013 03:33:55 + What do I do in the advanced screen? Just click ok? From: Jean-Paul N [mailto:jnat...@hotmail.com] Sent: Thursday, April 04, 2013 8:10 PM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user Try this- ADUC view advanced features right click the failing users- porperties-securit- advanced- click ok, nad have them try to resyncing within 30 minutes Jean-Paul Natola From: ji...@jt-solution.commailto:ji...@jt-solution.com To: exchangelist@lyris.sunbelt-software.commailto:exchangelist@lyris.sunbelt-software.com Subject: RE: activesync not loading email for user Date: Thu, 4 Apr 2013 22:50:43 + After finally getting the credentials to login to the mail server this is what I found in event viewer: Unexpected Exchange mailbox Server Error:.HTTP status code [507]. Verify that the Exchange mailbox Server is working correctly. I'm thinking her mbx is corrupt. After doing some research I found related articles on insufficient storage but I don't that that is the case. Any ideas? I don't want to create a new mailbox and have the same issue. From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, April 04, 2013 10:18 AM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user I have no idea if the iPhone or Android support ActiveSync versions 1 and 2. You will definitely have to enable unknown device support in Exchange. Otherwise, you are going to need to look at HTTP logs to figure out what is going on. From: Jimmy Tran [mailto:ji...@jt-solution.com] Sent: Thursday, April 4, 2013 12:53 PM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user I forgot to mention this is for SBS2003. I tried the exrca anyways but it looks for autodiscover which 2003 obviously doesn't have. From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, April 04, 2013 9:43 AM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user What does exrca.com say when you try to download the inbox? (It's an option on the test.) From: Jimmy Tran [mailto:ji...@jt-solution.com] Sent: Thursday, April 4, 2013 12:27 PM To: MS-Exchange Admin Issues Subject: activesync not loading email for user I've got one user that is successful in adding her exchange account to her iPhone but email never gets downloaded. All the settings are correct on the phone itself. I've tried on an android device and same thing. I tried a google search but haven't had luck. I think its an exchange or aduc issue with the user. Any ideas? It works for all other users. TIA Jimmy --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt
RE: activesync not loading email for user
From what i've exerienced, you have to the the sync pretty soon after checking it off, because it will revert-Have you tried testing on a different device? Jean-Paul Natola From: ji...@jt-solution.com To: exchangelist@lyris.sunbelt-software.com Subject: RE: activesync not loading email for user Date: Sat, 6 Apr 2013 00:27:18 + I had already check that. Im just going to recreate the MBX. From: Jean-Paul N [mailto:jnat...@hotmail.com] Sent: Friday, April 05, 2013 5:17 PM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user sorry , click on allow inheritncae or inheritaable permissions can think of the correct syntax Jean-Paul Natola From: ji...@jt-solution.com To: exchangelist@lyris.sunbelt-software.com Subject: RE: activesync not loading email for user Date: Fri, 5 Apr 2013 03:33:55 + What do I do in the advanced screen? Just click ok? From: Jean-Paul N [mailto:jnat...@hotmail.com] Sent: Thursday, April 04, 2013 8:10 PM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user Try this- ADUC view advanced features right click the failing users- porperties-securit- advanced- click ok, nad have them try to resyncing within 30 minutes Jean-Paul Natola From: ji...@jt-solution.com To: exchangelist@lyris.sunbelt-software.com Subject: RE: activesync not loading email for user Date: Thu, 4 Apr 2013 22:50:43 + After finally getting the credentials to login to the mail server this is what I found in event viewer: Unexpected Exchange mailbox Server Error:…..HTTP status code [507]. Verify that the Exchange mailbox Server is working correctly. I’m thinking her mbx is corrupt. After doing some research I found related articles on insufficient storage but I don’t that that is the case. Any ideas? I don’t want to create a new mailbox and have the same issue. From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, April 04, 2013 10:18 AM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user I have no idea if the iPhone or Android support ActiveSync versions 1 and 2. You will definitely have to enable “unknown device support” in Exchange. Otherwise, you are going to need to look at HTTP logs to figure out what is going on. From: Jimmy Tran [mailto:ji...@jt-solution.com] Sent: Thursday, April 4, 2013 12:53 PM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user I forgot to mention this is for SBS2003. I tried the exrca anyways but it looks for autodiscover which 2003 obviously doesn’t have. From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, April 04, 2013 9:43 AM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user What does exrca.com say when you try to download the inbox? (It’s an option on the test.) From: Jimmy Tran [mailto:ji...@jt-solution.com] Sent: Thursday, April 4, 2013 12:27 PM To: MS-Exchange Admin Issues Subject: activesync not loading email for user I’ve got one user that is successful in adding her exchange account to her iPhone but email never gets downloaded. All the settings are correct on the phone itself. I’ve tried on an android device and same thing. I tried a google search but haven’t had luck. I think its an exchange or aduc issue with the user. Any ideas? It works for all other users. TIA Jimmy --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here
RE: activesync not loading email for user
Yes, I did it almost immediately and tried on different mobile devices as well. From: Jean-Paul N [mailto:jnat...@hotmail.com] Sent: Friday, April 05, 2013 5:46 PM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user From what i've exerienced, you have to the the sync pretty soon after checking it off, because it will revert- Have you tried testing on a different device? Jean-Paul Natola From: ji...@jt-solution.commailto:ji...@jt-solution.com To: exchangelist@lyris.sunbelt-software.commailto:exchangelist@lyris.sunbelt-software.com Subject: RE: activesync not loading email for user Date: Sat, 6 Apr 2013 00:27:18 + I had already check that. Im just going to recreate the MBX. From: Jean-Paul N [mailto:jnat...@hotmail.com] Sent: Friday, April 05, 2013 5:17 PM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user sorry , click on allow inheritncae or inheritaable permissions can think of the correct syntax Jean-Paul Natola From: ji...@jt-solution.commailto:ji...@jt-solution.com To: exchangelist@lyris.sunbelt-software.commailto:exchangelist@lyris.sunbelt-software.com Subject: RE: activesync not loading email for user Date: Fri, 5 Apr 2013 03:33:55 + What do I do in the advanced screen? Just click ok? From: Jean-Paul N [mailto:jnat...@hotmail.com] Sent: Thursday, April 04, 2013 8:10 PM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user Try this- ADUC view advanced features right click the failing users- porperties-securit- advanced- click ok, nad have them try to resyncing within 30 minutes Jean-Paul Natola From: ji...@jt-solution.commailto:ji...@jt-solution.com To: exchangelist@lyris.sunbelt-software.commailto:exchangelist@lyris.sunbelt-software.com Subject: RE: activesync not loading email for user Date: Thu, 4 Apr 2013 22:50:43 + After finally getting the credentials to login to the mail server this is what I found in event viewer: Unexpected Exchange mailbox Server Error:.HTTP status code [507]. Verify that the Exchange mailbox Server is working correctly. I'm thinking her mbx is corrupt. After doing some research I found related articles on insufficient storage but I don't that that is the case. Any ideas? I don't want to create a new mailbox and have the same issue. From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, April 04, 2013 10:18 AM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user I have no idea if the iPhone or Android support ActiveSync versions 1 and 2. You will definitely have to enable unknown device support in Exchange. Otherwise, you are going to need to look at HTTP logs to figure out what is going on. From: Jimmy Tran [mailto:ji...@jt-solution.com] Sent: Thursday, April 4, 2013 12:53 PM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user I forgot to mention this is for SBS2003. I tried the exrca anyways but it looks for autodiscover which 2003 obviously doesn't have. From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, April 04, 2013 9:43 AM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user What does exrca.com say when you try to download the inbox? (It's an option on the test.) From: Jimmy Tran [mailto:ji...@jt-solution.com] Sent: Thursday, April 4, 2013 12:27 PM To: MS-Exchange Admin Issues Subject: activesync not loading email for user I've got one user that is successful in adding her exchange account to her iPhone but email never gets downloaded. All the settings are correct on the phone itself. I've tried on an android device and same thing. I tried a google search but haven't had luck. I think its an exchange or aduc issue with the user. Any ideas? It works for all other users. TIA Jimmy --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt
RE: activesync not loading email for user
did you check the event logs for no permission to create activesync object something along those lines- make sure you have Make sure the user has inherited permission granted to domain\Exchange Servers to allow List, Create child, Delete child of object type msExchangeActiveSyncDevices and doesn't have any deny permissions that block such operations Jean-Paul Natola From: ji...@jt-solution.com To: exchangelist@lyris.sunbelt-software.com Subject: RE: activesync not loading email for user Date: Sat, 6 Apr 2013 00:47:23 + Yes, I did it almost immediately and tried on different mobile devices as well. From: Jean-Paul N [mailto:jnat...@hotmail.com] Sent: Friday, April 05, 2013 5:46 PM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user From what i've exerienced, you have to the the sync pretty soon after checking it off, because it will revert- Have you tried testing on a different device? Jean-Paul Natola From: ji...@jt-solution.com To: exchangelist@lyris.sunbelt-software.com Subject: RE: activesync not loading email for user Date: Sat, 6 Apr 2013 00:27:18 + I had already check that. Im just going to recreate the MBX. From: Jean-Paul N [mailto:jnat...@hotmail.com] Sent: Friday, April 05, 2013 5:17 PM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user sorry , click on allow inheritncae or inheritaable permissions can think of the correct syntax Jean-Paul Natola From: ji...@jt-solution.com To: exchangelist@lyris.sunbelt-software.com Subject: RE: activesync not loading email for user Date: Fri, 5 Apr 2013 03:33:55 + What do I do in the advanced screen? Just click ok? From: Jean-Paul N [mailto:jnat...@hotmail.com] Sent: Thursday, April 04, 2013 8:10 PM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user Try this- ADUC view advanced features right click the failing users- porperties-securit- advanced- click ok, nad have them try to resyncing within 30 minutes Jean-Paul Natola From: ji...@jt-solution.com To: exchangelist@lyris.sunbelt-software.com Subject: RE: activesync not loading email for user Date: Thu, 4 Apr 2013 22:50:43 + After finally getting the credentials to login to the mail server this is what I found in event viewer: Unexpected Exchange mailbox Server Error:…..HTTP status code [507]. Verify that the Exchange mailbox Server is working correctly. I’m thinking her mbx is corrupt. After doing some research I found related articles on insufficient storage but I don’t that that is the case. Any ideas? I don’t want to create a new mailbox and have the same issue. From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, April 04, 2013 10:18 AM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user I have no idea if the iPhone or Android support ActiveSync versions 1 and 2. You will definitely have to enable “unknown device support” in Exchange. Otherwise, you are going to need to look at HTTP logs to figure out what is going on. From: Jimmy Tran [mailto:ji...@jt-solution.com] Sent: Thursday, April 4, 2013 12:53 PM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user I forgot to mention this is for SBS2003. I tried the exrca anyways but it looks for autodiscover which 2003 obviously doesn’t have. From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, April 04, 2013 9:43 AM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user What does exrca.com say when you try to download the inbox? (It’s an option on the test.) From: Jimmy Tran [mailto:ji...@jt-solution.com] Sent: Thursday, April 4, 2013 12:27 PM To: MS-Exchange Admin Issues Subject: activesync not loading email for user I’ve got one user that is successful in adding her exchange account to her iPhone but email never gets downloaded. All the settings are correct on the phone itself. I’ve tried on an android device and same thing. I tried a google search but haven’t had luck. I think its an exchange or aduc issue with the user. Any ideas? It works for all other users. TIA Jimmy --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body
RE: activesync not loading email for user
I have no idea if the iPhone or Android support ActiveSync versions 1 and 2. You will definitely have to enable unknown device support in Exchange. Otherwise, you are going to need to look at HTTP logs to figure out what is going on. From: Jimmy Tran [mailto:ji...@jt-solution.com] Sent: Thursday, April 4, 2013 12:53 PM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user I forgot to mention this is for SBS2003. I tried the exrca anyways but it looks for autodiscover which 2003 obviously doesn't have. From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, April 04, 2013 9:43 AM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user What does exrca.com say when you try to download the inbox? (It's an option on the test.) From: Jimmy Tran [mailto:ji...@jt-solution.com] Sent: Thursday, April 4, 2013 12:27 PM To: MS-Exchange Admin Issues Subject: activesync not loading email for user I've got one user that is successful in adding her exchange account to her iPhone but email never gets downloaded. All the settings are correct on the phone itself. I've tried on an android device and same thing. I tried a google search but haven't had luck. I think its an exchange or aduc issue with the user. Any ideas? It works for all other users. TIA Jimmy --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: activesync not loading email for user
After finally getting the credentials to login to the mail server this is what I found in event viewer: Unexpected Exchange mailbox Server Error:.HTTP status code [507]. Verify that the Exchange mailbox Server is working correctly. I'm thinking her mbx is corrupt. After doing some research I found related articles on insufficient storage but I don't that that is the case. Any ideas? I don't want to create a new mailbox and have the same issue. From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, April 04, 2013 10:18 AM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user I have no idea if the iPhone or Android support ActiveSync versions 1 and 2. You will definitely have to enable unknown device support in Exchange. Otherwise, you are going to need to look at HTTP logs to figure out what is going on. From: Jimmy Tran [mailto:ji...@jt-solution.com] Sent: Thursday, April 4, 2013 12:53 PM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user I forgot to mention this is for SBS2003. I tried the exrca anyways but it looks for autodiscover which 2003 obviously doesn't have. From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, April 04, 2013 9:43 AM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user What does exrca.com say when you try to download the inbox? (It's an option on the test.) From: Jimmy Tran [mailto:ji...@jt-solution.com] Sent: Thursday, April 4, 2013 12:27 PM To: MS-Exchange Admin Issues Subject: activesync not loading email for user I've got one user that is successful in adding her exchange account to her iPhone but email never gets downloaded. All the settings are correct on the phone itself. I've tried on an android device and same thing. I tried a google search but haven't had luck. I think its an exchange or aduc issue with the user. Any ideas? It works for all other users. TIA Jimmy --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: activesync not loading email for user
Try this- ADUC view advanced features right click the failing users- porperties-securit- advanced- click ok, nad have them try to resyncing within 30 minutes Jean-Paul Natola From: ji...@jt-solution.com To: exchangelist@lyris.sunbelt-software.com Subject: RE: activesync not loading email for user Date: Thu, 4 Apr 2013 22:50:43 + After finally getting the credentials to login to the mail server this is what I found in event viewer: Unexpected Exchange mailbox Server Error:…..HTTP status code [507]. Verify that the Exchange mailbox Server is working correctly. I’m thinking her mbx is corrupt. After doing some research I found related articles on insufficient storage but I don’t that that is the case. Any ideas? I don’t want to create a new mailbox and have the same issue. From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, April 04, 2013 10:18 AM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user I have no idea if the iPhone or Android support ActiveSync versions 1 and 2. You will definitely have to enable “unknown device support” in Exchange. Otherwise, you are going to need to look at HTTP logs to figure out what is going on. From: Jimmy Tran [mailto:ji...@jt-solution.com] Sent: Thursday, April 4, 2013 12:53 PM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user I forgot to mention this is for SBS2003. I tried the exrca anyways but it looks for autodiscover which 2003 obviously doesn’t have. From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, April 04, 2013 9:43 AM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user What does exrca.com say when you try to download the inbox? (It’s an option on the test.) From: Jimmy Tran [mailto:ji...@jt-solution.com] Sent: Thursday, April 4, 2013 12:27 PM To: MS-Exchange Admin Issues Subject: activesync not loading email for user I’ve got one user that is successful in adding her exchange account to her iPhone but email never gets downloaded. All the settings are correct on the phone itself. I’ve tried on an android device and same thing. I tried a google search but haven’t had luck. I think its an exchange or aduc issue with the user. Any ideas? It works for all other users. TIA Jimmy --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: activesync not loading email for user
What do I do in the advanced screen? Just click ok? From: Jean-Paul N [mailto:jnat...@hotmail.com] Sent: Thursday, April 04, 2013 8:10 PM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user Try this- ADUC view advanced features right click the failing users- porperties-securit- advanced- click ok, nad have them try to resyncing within 30 minutes Jean-Paul Natola From: ji...@jt-solution.commailto:ji...@jt-solution.com To: exchangelist@lyris.sunbelt-software.commailto:exchangelist@lyris.sunbelt-software.com Subject: RE: activesync not loading email for user Date: Thu, 4 Apr 2013 22:50:43 + After finally getting the credentials to login to the mail server this is what I found in event viewer: Unexpected Exchange mailbox Server Error:.HTTP status code [507]. Verify that the Exchange mailbox Server is working correctly. I'm thinking her mbx is corrupt. After doing some research I found related articles on insufficient storage but I don't that that is the case. Any ideas? I don't want to create a new mailbox and have the same issue. From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, April 04, 2013 10:18 AM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user I have no idea if the iPhone or Android support ActiveSync versions 1 and 2. You will definitely have to enable unknown device support in Exchange. Otherwise, you are going to need to look at HTTP logs to figure out what is going on. From: Jimmy Tran [mailto:ji...@jt-solution.com] Sent: Thursday, April 4, 2013 12:53 PM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user I forgot to mention this is for SBS2003. I tried the exrca anyways but it looks for autodiscover which 2003 obviously doesn't have. From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, April 04, 2013 9:43 AM To: MS-Exchange Admin Issues Subject: RE: activesync not loading email for user What does exrca.com say when you try to download the inbox? (It's an option on the test.) From: Jimmy Tran [mailto:ji...@jt-solution.com] Sent: Thursday, April 4, 2013 12:27 PM To: MS-Exchange Admin Issues Subject: activesync not loading email for user I've got one user that is successful in adding her exchange account to her iPhone but email never gets downloaded. All the settings are correct on the phone itself. I've tried on an android device and same thing. I tried a google search but haven't had luck. I think its an exchange or aduc issue with the user. Any ideas? It works for all other users. TIA Jimmy --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: ActiveSync + Throttling + IOS
FYI... It looks like the fix may be coming out this week. iOS 6.1.2 to Address Exchange and Passcode Bugs Reportedly Coming Early This Week http://www.macrumors.com/2013/02/15/ios-6-1-2-to-address-exchange-and-passcode-bugs-reportedly-coming-early-next-week/?utm_medium=referralutm_source=pulsenews -Andy From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, February 7, 2013 5:20 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS ...and I just got more info. After the recent release of iOS 6.1 Update, ... are reporting an issue around how iOS is communicating with Exchange server when the user responds to a meeting invite or update using iOS device. The behavior is such that iOS gets an error back from Exchange when trying to issue the meeting response command and simply retries the command over and over again. The recommendations are: [1] call Apple, [2] Don't roll out the new iOS update, [3] delete the device association to prevent it from getting worse. CSS is fully engaged. From: KevinM [mailto:kev...@wlkmmas.org] Sent: Thursday, February 7, 2013 5:05 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Andy, you are not alone. The issue you are talking about is on the radar. From: Leedy, Andy [mailto:ale...@butlerschein.com] Sent: Thursday, February 7, 2013 1:52 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS We had a very excessive Exchange log generation issue. I found that two iphones that were recently updated to IOS 6.1 were stuck in loop trying to sync their calendars. These two phones alone were causing 3 GB of log growth per hour. The way I resolved it was by disabling activsysnc on their mailbox, removed the phone partnership, deleted the active sync account on the phone, rebooting the phone, re-enabled active on the mailbox and re-added the exchange activesync account on the phone. I opened a ticket with Microsoft PSS, but they said they had no way to prevent future occurrences so they just refunded my ticket. No hotfixes or patches. It's too bad. It seems like an easy way to attack a 2010 Exchange server would be to pound activesysnc until the log drive was full and the server crashed. If there's a Microsoft Exchange Team inside guy on this forum that wants to explore this further please feel free to contact me. I think it's a security issue that should be investigated. -Andy From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, February 7, 2013 3:58 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Don't you have more inside access than we do? :) A couple of things are starting to percolate up with this latest iOS update - excessive log generation and throttling hits are being discussed on several forums. I haven't heard of any conclusions out of CSS yet, and none of my customers have reported any issues so I don't personally have a call open. From: KevinM [mailto:kev...@wlkmmas.org] Sent: Thursday, February 7, 2013 3:12 PM To: MS-Exchange Admin Issues Subject: ActiveSync + Throttling + IOS I am tracking an issue for a number of customers where apple IOS devices are causing the %time in AD throttling policy to fire due to devices performing full GAL lookups for each key press. My feeling is that this is an IOS design flaw that should be fixed. Windows Phone searches local device contacts then presents an option to attach to GAL; A much less expensive task for an Exchange server. Too an end user the symptoms are delayed send and receive. Most noticeable are messages waiting to be sent on the device until the throttling blocking is removed. The issue can be seen when you correlate IIS logs throttling errors with Activesync Mailbox logs and you look for query RequestHeader : POST /Microsoft-Server-ActiveSync/default.eas?User=xDeviceType=iPhoneCmd=Search HTTP/1.1 RequestBody : ?xml version=1.0 encoding=utf-8 ? Search xmlns=Search: Store Name bytes=3/ Queryr/Query I am wondering if anyone else is running into this issue? --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist ** CONFIDENTIALITY NOTICE - The information transmitted in this message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient
Re: ActiveSync + Throttling + IOS
Thanks! Perfect :( we have users connecting with their home devices and we have zero control. We are having a hard time getting policies approved and in place. On Thu, Feb 7, 2013 at 5:19 PM, Michael B. Smith mich...@smithcons.comwrote: …and I just got more info. ** ** After the recent release of iOS 6.1 Update, … are reporting an issue around how iOS is communicating with Exchange server when the user responds to a meeting invite or update using iOS device. The behavior is such that iOS gets an error back from Exchange when trying to issue the meeting response command and simply retries the command over and over again. ** ** The recommendations are: [1] call Apple, [2] Don’t roll out the new iOS update, [3] delete the device association to prevent it from getting worse. ** ** CSS is fully engaged. ** ** *From:* KevinM [mailto:kev...@wlkmmas.org] *Sent:* Thursday, February 7, 2013 5:05 PM *To:* MS-Exchange Admin Issues *Subject:* RE: ActiveSync + Throttling + IOS ** ** Andy, you are not alone. The issue you are talking about is on the radar.* *** ** ** ** ** *From:* Leedy, Andy [mailto:ale...@butlerschein.comale...@butlerschein.com] *Sent:* Thursday, February 7, 2013 1:52 PM *To:* MS-Exchange Admin Issues *Subject:* RE: ActiveSync + Throttling + IOS ** ** We had a very excessive Exchange log generation issue. I found that two iphones that were recently updated to IOS 6.1 were stuck in loop trying to sync their calendars. These two phones alone were causing 3 GB of log growth per hour. The way I resolved it was by disabling activsysnc on their mailbox, removed the phone partnership, deleted the active sync account on the phone, rebooting the phone, re-enabled active on the mailbox and re-added the exchange activesync account on the phone. ** ** I opened a ticket with Microsoft PSS, but they said they had no way to prevent future occurrences so they just refunded my ticket. No hotfixes or patches. It’s too bad. It seems like an easy way to attack a 2010 Exchange server would be to pound activesysnc until the log drive was full and the server crashed. ** ** If there’s a Microsoft Exchange Team inside guy on this forum that wants to explore this further please feel free to contact me. I think it’s a security issue that should be investigated. ** ** -Andy ** ** ** ** ** ** *From:* Michael B. Smith [mailto:mich...@smithcons.commich...@smithcons.com] *Sent:* Thursday, February 7, 2013 3:58 PM *To:* MS-Exchange Admin Issues *Subject:* RE: ActiveSync + Throttling + IOS ** ** Don’t you have more inside access than we do? J ** ** A couple of things are starting to percolate up with this latest iOS update – excessive log generation and throttling hits are being discussed on several forums. I haven’t heard of any conclusions out of CSS yet, and none of my customers have reported any issues so I don’t personally have a call open. ** ** *From:* KevinM [mailto:kev...@wlkmmas.org kev...@wlkmmas.org] *Sent:* Thursday, February 7, 2013 3:12 PM *To:* MS-Exchange Admin Issues *Subject:* ActiveSync + Throttling + IOS ** ** I am tracking an issue for a number of customers where apple IOS devices are causing the *%time in AD* throttling policy to fire due to devices performing full GAL lookups for each key press. My feeling is that this is an IOS design flaw that should be fixed. Windows Phone searches local device contacts then presents an option to attach to GAL; A much less expensive task for an Exchange server. Too an end user the symptoms are delayed send and receive. Most noticeable are messages waiting to be sent on the device until the throttling blocking is removed. ** ** The issue can be seen when you correlate IIS logs throttling errors with Activesync Mailbox logs and you look for query RequestHeader : POST /Microsoft-Server-ActiveSync/default.eas?User=xDeviceType=iPhoneCmd= Search HTTP/1.1 RequestBody : ?xml version=1.0 encoding=utf-8 ? Search xmlns=Search: Store Name bytes=3/ Queryr/Query ** ** ** ** I am wondering if anyone else is running into this issue? --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist ** CONFIDENTIALITY NOTICE - The information transmitted in this message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission
Re: ActiveSync + Throttling + IOS
I found it. Safe travel today folks - I'm out of here as soon as it starts. :) On Fri, Feb 8, 2013 at 8:32 AM, Candee can...@gmail.com wrote: Is there a way to block just iPhone users that have the update installed? I'm not sure I'll even be able to do that, but I'd like to be one step ahead. thanks! On Fri, Feb 8, 2013 at 7:45 AM, Candee can...@gmail.com wrote: Thanks! Perfect :( we have users connecting with their home devices and we have zero control. We are having a hard time getting policies approved and in place. On Thu, Feb 7, 2013 at 5:19 PM, Michael B. Smith mich...@smithcons.comwrote: …and I just got more info. ** ** After the recent release of iOS 6.1 Update, … are reporting an issue around how iOS is communicating with Exchange server when the user responds to a meeting invite or update using iOS device. The behavior is such that iOS gets an error back from Exchange when trying to issue the meeting response command and simply retries the command over and over again. ** ** The recommendations are: [1] call Apple, [2] Don’t roll out the new iOS update, [3] delete the device association to prevent it from getting worse. ** ** CSS is fully engaged. ** ** *From:* KevinM [mailto:kev...@wlkmmas.org] *Sent:* Thursday, February 7, 2013 5:05 PM *To:* MS-Exchange Admin Issues *Subject:* RE: ActiveSync + Throttling + IOS ** ** Andy, you are not alone. The issue you are talking about is on the radar. ** ** ** ** *From:* Leedy, Andy [mailto:ale...@butlerschein.comale...@butlerschein.com] *Sent:* Thursday, February 7, 2013 1:52 PM *To:* MS-Exchange Admin Issues *Subject:* RE: ActiveSync + Throttling + IOS ** ** We had a very excessive Exchange log generation issue. I found that two iphones that were recently updated to IOS 6.1 were stuck in loop trying to sync their calendars. These two phones alone were causing 3 GB of log growth per hour. The way I resolved it was by disabling activsysnc on their mailbox, removed the phone partnership, deleted the active sync account on the phone, rebooting the phone, re-enabled active on the mailbox and re-added the exchange activesync account on the phone. ** ** I opened a ticket with Microsoft PSS, but they said they had no way to prevent future occurrences so they just refunded my ticket. No hotfixes or patches. It’s too bad. It seems like an easy way to attack a 2010 Exchange server would be to pound activesysnc until the log drive was full and the server crashed. ** ** If there’s a Microsoft Exchange Team inside guy on this forum that wants to explore this further please feel free to contact me. I think it’s a security issue that should be investigated. ** ** -Andy ** ** ** ** ** ** *From:* Michael B. Smith [mailto:mich...@smithcons.commich...@smithcons.com] *Sent:* Thursday, February 7, 2013 3:58 PM *To:* MS-Exchange Admin Issues *Subject:* RE: ActiveSync + Throttling + IOS ** ** Don’t you have more inside access than we do? J ** ** A couple of things are starting to percolate up with this latest iOS update – excessive log generation and throttling hits are being discussed on several forums. I haven’t heard of any conclusions out of CSS yet, and none of my customers have reported any issues so I don’t personally have a call open. ** ** *From:* KevinM [mailto:kev...@wlkmmas.org kev...@wlkmmas.org] *Sent:* Thursday, February 7, 2013 3:12 PM *To:* MS-Exchange Admin Issues *Subject:* ActiveSync + Throttling + IOS ** ** I am tracking an issue for a number of customers where apple IOS devices are causing the *%time in AD* throttling policy to fire due to devices performing full GAL lookups for each key press. My feeling is that this is an IOS design flaw that should be fixed. Windows Phone searches local device contacts then presents an option to attach to GAL; A much less expensive task for an Exchange server. Too an end user the symptoms are delayed send and receive. Most noticeable are messages waiting to be sent on the device until the throttling blocking is removed. ** ** The issue can be seen when you correlate IIS logs throttling errors with Activesync Mailbox logs and you look for query RequestHeader : POST /Microsoft-Server-ActiveSync/default.eas?User=xDeviceType=iPhoneCmd= Search HTTP/1.1 RequestBody : ?xml version=1.0 encoding=utf-8 ? Search xmlns=Search: Store Name bytes=3/ Queryr/Query ** ** ** ** I am wondering if anyone else is running into this issue? --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email
RE: ActiveSync + Throttling + IOS
I just checked, we have over 170 devices running it. Appreciate the heads-up on this everyone! Regards, Don Guyer Catholic Health East - Information Technology Enterprise Directory Messaging Services 3805 West Chester Pike, Suite 100, Newtown Square, Pa 19073 email: dgu...@che.orgmailto:dgu...@che.org Office: 610.550.3595 | Cell: 610.955.6528 | Fax: 610.271.9440 For immediate assistance, please open a Service Desk ticket or call the helpdesk @ 610-492-3839. [cid:image001.jpg@01CE05D8.62D823D0] From: Candee [mailto:can...@gmail.com] Sent: Friday, February 08, 2013 8:33 AM To: MS-Exchange Admin Issues Subject: Re: ActiveSync + Throttling + IOS Is there a way to block just iPhone users that have the update installed? I'm not sure I'll even be able to do that, but I'd like to be one step ahead. thanks! On Fri, Feb 8, 2013 at 7:45 AM, Candee can...@gmail.commailto:can...@gmail.com wrote: Thanks! Perfect :( we have users connecting with their home devices and we have zero control. We are having a hard time getting policies approved and in place. On Thu, Feb 7, 2013 at 5:19 PM, Michael B. Smith mich...@smithcons.commailto:mich...@smithcons.com wrote: ...and I just got more info. After the recent release of iOS 6.1 Update, ... are reporting an issue around how iOS is communicating with Exchange server when the user responds to a meeting invite or update using iOS device. The behavior is such that iOS gets an error back from Exchange when trying to issue the meeting response command and simply retries the command over and over again. The recommendations are: [1] call Apple, [2] Don't roll out the new iOS update, [3] delete the device association to prevent it from getting worse. CSS is fully engaged. From: KevinM [mailto:kev...@wlkmmas.orgmailto:kev...@wlkmmas.org] Sent: Thursday, February 7, 2013 5:05 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Andy, you are not alone. The issue you are talking about is on the radar. From: Leedy, Andy [mailto:ale...@butlerschein.com] Sent: Thursday, February 7, 2013 1:52 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS We had a very excessive Exchange log generation issue. I found that two iphones that were recently updated to IOS 6.1 were stuck in loop trying to sync their calendars. These two phones alone were causing 3 GB of log growth per hour. The way I resolved it was by disabling activsysnc on their mailbox, removed the phone partnership, deleted the active sync account on the phone, rebooting the phone, re-enabled active on the mailbox and re-added the exchange activesync account on the phone. I opened a ticket with Microsoft PSS, but they said they had no way to prevent future occurrences so they just refunded my ticket. No hotfixes or patches. It's too bad. It seems like an easy way to attack a 2010 Exchange server would be to pound activesysnc until the log drive was full and the server crashed. If there's a Microsoft Exchange Team inside guy on this forum that wants to explore this further please feel free to contact me. I think it's a security issue that should be investigated. -Andy From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, February 7, 2013 3:58 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Don't you have more inside access than we do? :) A couple of things are starting to percolate up with this latest iOS update - excessive log generation and throttling hits are being discussed on several forums. I haven't heard of any conclusions out of CSS yet, and none of my customers have reported any issues so I don't personally have a call open. From: KevinM [mailto:kev...@wlkmmas.org] Sent: Thursday, February 7, 2013 3:12 PM To: MS-Exchange Admin Issues Subject: ActiveSync + Throttling + IOS I am tracking an issue for a number of customers where apple IOS devices are causing the %time in AD throttling policy to fire due to devices performing full GAL lookups for each key press. My feeling is that this is an IOS design flaw that should be fixed. Windows Phone searches local device contacts then presents an option to attach to GAL; A much less expensive task for an Exchange server. Too an end user the symptoms are delayed send and receive. Most noticeable are messages waiting to be sent on the device until the throttling blocking is removed. The issue can be seen when you correlate IIS logs throttling errors with Activesync Mailbox logs and you look for query RequestHeader : POST /Microsoft-Server-ActiveSync/default.eas?User=xDeviceType=iPhoneCmd=Search HTTP/1.1 RequestBody : ?xml version=1.0 encoding=utf-8 ? Search xmlns=Search: Store Name bytes=3/ Queryr/Query I am wondering if anyone else is running into this issue? --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana
RE: ActiveSync + Throttling + IOS
Found what? Regards, Don Guyer Catholic Health East - Information Technology Enterprise Directory Messaging Services 3805 West Chester Pike, Suite 100, Newtown Square, Pa 19073 email: dgu...@che.orgmailto:dgu...@che.org Office: 610.550.3595 | Cell: 610.955.6528 | Fax: 610.271.9440 For immediate assistance, please open a Service Desk ticket or call the helpdesk @ 610-492-3839. [cid:image001.jpg@01CE05D8.7774C820] From: Candee [mailto:can...@gmail.com] Sent: Friday, February 08, 2013 8:38 AM To: MS-Exchange Admin Issues Subject: Re: ActiveSync + Throttling + IOS I found it. Safe travel today folks - I'm out of here as soon as it starts. :) On Fri, Feb 8, 2013 at 8:32 AM, Candee can...@gmail.commailto:can...@gmail.com wrote: Is there a way to block just iPhone users that have the update installed? I'm not sure I'll even be able to do that, but I'd like to be one step ahead. thanks! On Fri, Feb 8, 2013 at 7:45 AM, Candee can...@gmail.commailto:can...@gmail.com wrote: Thanks! Perfect :( we have users connecting with their home devices and we have zero control. We are having a hard time getting policies approved and in place. On Thu, Feb 7, 2013 at 5:19 PM, Michael B. Smith mich...@smithcons.commailto:mich...@smithcons.com wrote: ...and I just got more info. After the recent release of iOS 6.1 Update, ... are reporting an issue around how iOS is communicating with Exchange server when the user responds to a meeting invite or update using iOS device. The behavior is such that iOS gets an error back from Exchange when trying to issue the meeting response command and simply retries the command over and over again. The recommendations are: [1] call Apple, [2] Don't roll out the new iOS update, [3] delete the device association to prevent it from getting worse. CSS is fully engaged. From: KevinM [mailto:kev...@wlkmmas.orgmailto:kev...@wlkmmas.org] Sent: Thursday, February 7, 2013 5:05 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Andy, you are not alone. The issue you are talking about is on the radar. From: Leedy, Andy [mailto:ale...@butlerschein.com] Sent: Thursday, February 7, 2013 1:52 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS We had a very excessive Exchange log generation issue. I found that two iphones that were recently updated to IOS 6.1 were stuck in loop trying to sync their calendars. These two phones alone were causing 3 GB of log growth per hour. The way I resolved it was by disabling activsysnc on their mailbox, removed the phone partnership, deleted the active sync account on the phone, rebooting the phone, re-enabled active on the mailbox and re-added the exchange activesync account on the phone. I opened a ticket with Microsoft PSS, but they said they had no way to prevent future occurrences so they just refunded my ticket. No hotfixes or patches. It's too bad. It seems like an easy way to attack a 2010 Exchange server would be to pound activesysnc until the log drive was full and the server crashed. If there's a Microsoft Exchange Team inside guy on this forum that wants to explore this further please feel free to contact me. I think it's a security issue that should be investigated. -Andy From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, February 7, 2013 3:58 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Don't you have more inside access than we do? :) A couple of things are starting to percolate up with this latest iOS update - excessive log generation and throttling hits are being discussed on several forums. I haven't heard of any conclusions out of CSS yet, and none of my customers have reported any issues so I don't personally have a call open. From: KevinM [mailto:kev...@wlkmmas.org] Sent: Thursday, February 7, 2013 3:12 PM To: MS-Exchange Admin Issues Subject: ActiveSync + Throttling + IOS I am tracking an issue for a number of customers where apple IOS devices are causing the %time in AD throttling policy to fire due to devices performing full GAL lookups for each key press. My feeling is that this is an IOS design flaw that should be fixed. Windows Phone searches local device contacts then presents an option to attach to GAL; A much less expensive task for an Exchange server. Too an end user the symptoms are delayed send and receive. Most noticeable are messages waiting to be sent on the device until the throttling blocking is removed. The issue can be seen when you correlate IIS logs throttling errors with Activesync Mailbox logs and you look for query RequestHeader : POST /Microsoft-Server-ActiveSync/default.eas?User=xDeviceType=iPhoneCmd=Search HTTP/1.1 RequestBody : ?xml version=1.0 encoding=utf-8 ? Search xmlns=Search: Store Name bytes=3/ Queryr/Query I am wondering if anyone else is running into this issue? --- To manage subscriptions click here: http://lyris.sunbelt
RE: ActiveSync + Throttling + IOS
Could you tell us what you found before you leave. :) From: Candee [mailto:can...@gmail.com] Sent: Friday, February 08, 2013 8:39 AM To: MS-Exchange Admin Issues Subject: Re: ActiveSync + Throttling + IOS I found it. Safe travel today folks - I'm out of here as soon as it starts. :) On Fri, Feb 8, 2013 at 8:32 AM, Candee can...@gmail.commailto:can...@gmail.com wrote: Is there a way to block just iPhone users that have the update installed? I'm not sure I'll even be able to do that, but I'd like to be one step ahead. thanks! On Fri, Feb 8, 2013 at 7:45 AM, Candee can...@gmail.commailto:can...@gmail.com wrote: Thanks! Perfect :( we have users connecting with their home devices and we have zero control. We are having a hard time getting policies approved and in place. On Thu, Feb 7, 2013 at 5:19 PM, Michael B. Smith mich...@smithcons.commailto:mich...@smithcons.com wrote: ...and I just got more info. After the recent release of iOS 6.1 Update, ... are reporting an issue around how iOS is communicating with Exchange server when the user responds to a meeting invite or update using iOS device. The behavior is such that iOS gets an error back from Exchange when trying to issue the meeting response command and simply retries the command over and over again. The recommendations are: [1] call Apple, [2] Don't roll out the new iOS update, [3] delete the device association to prevent it from getting worse. CSS is fully engaged. From: KevinM [mailto:kev...@wlkmmas.orgmailto:kev...@wlkmmas.org] Sent: Thursday, February 7, 2013 5:05 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Andy, you are not alone. The issue you are talking about is on the radar. From: Leedy, Andy [mailto:ale...@butlerschein.com] Sent: Thursday, February 7, 2013 1:52 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS We had a very excessive Exchange log generation issue. I found that two iphones that were recently updated to IOS 6.1 were stuck in loop trying to sync their calendars. These two phones alone were causing 3 GB of log growth per hour. The way I resolved it was by disabling activsysnc on their mailbox, removed the phone partnership, deleted the active sync account on the phone, rebooting the phone, re-enabled active on the mailbox and re-added the exchange activesync account on the phone. I opened a ticket with Microsoft PSS, but they said they had no way to prevent future occurrences so they just refunded my ticket. No hotfixes or patches. It's too bad. It seems like an easy way to attack a 2010 Exchange server would be to pound activesysnc until the log drive was full and the server crashed. If there's a Microsoft Exchange Team inside guy on this forum that wants to explore this further please feel free to contact me. I think it's a security issue that should be investigated. -Andy From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, February 7, 2013 3:58 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Don't you have more inside access than we do? :) A couple of things are starting to percolate up with this latest iOS update - excessive log generation and throttling hits are being discussed on several forums. I haven't heard of any conclusions out of CSS yet, and none of my customers have reported any issues so I don't personally have a call open. From: KevinM [mailto:kev...@wlkmmas.org] Sent: Thursday, February 7, 2013 3:12 PM To: MS-Exchange Admin Issues Subject: ActiveSync + Throttling + IOS I am tracking an issue for a number of customers where apple IOS devices are causing the %time in AD throttling policy to fire due to devices performing full GAL lookups for each key press. My feeling is that this is an IOS design flaw that should be fixed. Windows Phone searches local device contacts then presents an option to attach to GAL; A much less expensive task for an Exchange server. Too an end user the symptoms are delayed send and receive. Most noticeable are messages waiting to be sent on the device until the throttling blocking is removed. The issue can be seen when you correlate IIS logs throttling errors with Activesync Mailbox logs and you look for query RequestHeader : POST /Microsoft-Server-ActiveSync/default.eas?User=xDeviceType=iPhoneCmd=Search HTTP/1.1 RequestBody : ?xml version=1.0 encoding=utf-8 ? Search xmlns=Search: Store Name bytes=3/ Queryr/Query I am wondering if anyone else is running into this issue? --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com
Re: ActiveSync + Throttling + IOS
First, I found that Exchange will allow you to block only as far as the model - so block all iphone 5s. Um, no. then I found this: http://www.flamingkeys.com/2011/10/how-to-block-iphone-4s-from-connecting-to-exchange-2010/ and this: http://social.technet.microsoft.com/Forums/uk/exchangesvrmobility/thread/7271bbb4-2946-45e9-8e94-9926ccf579bd which I *thought* would do it, but I'm having a hard time making it work. I'm trying to block iOS6.1 10B141 but I'm not sure that's exactly right either. We have over 50 devices on that list, so I'm sure I won't be able to block them anyway. Love to hear what everyone else is doing. On Fri, Feb 8, 2013 at 9:01 AM, Kennedy, Jim kennedy...@elyriaschools.orgwrote: Could you tell us what you found before you leave. J ** ** *From:* Candee [mailto:can...@gmail.com] *Sent:* Friday, February 08, 2013 8:39 AM *To:* MS-Exchange Admin Issues *Subject:* Re: ActiveSync + Throttling + IOS ** ** I found it. Safe travel today folks - I'm out of here as soon as it starts. :) On Fri, Feb 8, 2013 at 8:32 AM, Candee can...@gmail.com wrote: Is there a way to block just iPhone users that have the update installed?* *** I'm not sure I'll even be able to do that, but I'd like to be one step ahead. thanks! On Fri, Feb 8, 2013 at 7:45 AM, Candee can...@gmail.com wrote: Thanks! Perfect :( we have users connecting with their home devices and we have zero control. We are having a hard time getting policies approved and in place. On Thu, Feb 7, 2013 at 5:19 PM, Michael B. Smith mich...@smithcons.com wrote: …and I just got more info. After the recent release of iOS 6.1 Update, … are reporting an issue around how iOS is communicating with Exchange server when the user responds to a meeting invite or update using iOS device. The behavior is such that iOS gets an error back from Exchange when trying to issue the meeting response command and simply retries the command over and over again. The recommendations are: [1] call Apple, [2] Don’t roll out the new iOS update, [3] delete the device association to prevent it from getting worse. CSS is fully engaged. *From:* KevinM [mailto:kev...@wlkmmas.org] *Sent:* Thursday, February 7, 2013 5:05 PM *To:* MS-Exchange Admin Issues *Subject:* RE: ActiveSync + Throttling + IOS Andy, you are not alone. The issue you are talking about is on the radar.* *** *From:* Leedy, Andy [mailto:ale...@butlerschein.comale...@butlerschein.com] *Sent:* Thursday, February 7, 2013 1:52 PM *To:* MS-Exchange Admin Issues *Subject:* RE: ActiveSync + Throttling + IOS We had a very excessive Exchange log generation issue. I found that two iphones that were recently updated to IOS 6.1 were stuck in loop trying to sync their calendars. These two phones alone were causing 3 GB of log growth per hour. The way I resolved it was by disabling activsysnc on their mailbox, removed the phone partnership, deleted the active sync account on the phone, rebooting the phone, re-enabled active on the mailbox and re-added the exchange activesync account on the phone. I opened a ticket with Microsoft PSS, but they said they had no way to prevent future occurrences so they just refunded my ticket. No hotfixes or patches. It’s too bad. It seems like an easy way to attack a 2010 Exchange server would be to pound activesysnc until the log drive was full and the server crashed. If there’s a Microsoft Exchange Team inside guy on this forum that wants to explore this further please feel free to contact me. I think it’s a security issue that should be investigated. -Andy *From:* Michael B. Smith [mailto:mich...@smithcons.commich...@smithcons.com] *Sent:* Thursday, February 7, 2013 3:58 PM *To:* MS-Exchange Admin Issues *Subject:* RE: ActiveSync + Throttling + IOS Don’t you have more inside access than we do? J A couple of things are starting to percolate up with this latest iOS update – excessive log generation and throttling hits are being discussed on several forums. I haven’t heard of any conclusions out of CSS yet, and none of my customers have reported any issues so I don’t personally have a call open. *From:* KevinM [mailto:kev...@wlkmmas.org kev...@wlkmmas.org] *Sent:* Thursday, February 7, 2013 3:12 PM *To:* MS-Exchange Admin Issues *Subject:* ActiveSync + Throttling + IOS I am tracking an issue for a number of customers where apple IOS devices are causing the *%time in AD* throttling policy to fire due to devices performing full GAL lookups for each key press. My feeling is that this is an IOS design flaw that should be fixed. Windows Phone searches local device contacts then presents an option to attach to GAL
RE: ActiveSync + Throttling + IOS
Could you tell us what you found before you leave. :) The answer to her question:) You can block iphones based on software... http://blogs.technet.com/b/exchange/archive/2010/11/15/3411539.aspx --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: ActiveSync + Throttling + IOS
Do you use an MDM system, like Zenprise? We do but, I'm sure we couldn't get buy-in to disable all of our 6.1 device users. Regards, Don Guyer Catholic Health East - Information Technology Enterprise Directory Messaging Services 3805 West Chester Pike, Suite 100, Newtown Square, Pa 19073 email: dgu...@che.orgmailto:dgu...@che.org Office: 610.550.3595 | Cell: 610.955.6528 | Fax: 610.271.9440 For immediate assistance, please open a Service Desk ticket or call the helpdesk @ 610-492-3839. [cid:image001.jpg@01CE05E0.0F2F89F0] From: Candee [mailto:can...@gmail.com] Sent: Friday, February 08, 2013 9:20 AM To: MS-Exchange Admin Issues Subject: Re: ActiveSync + Throttling + IOS First, I found that Exchange will allow you to block only as far as the model - so block all iphone 5s. Um, no. then I found this: http://www.flamingkeys.com/2011/10/how-to-block-iphone-4s-from-connecting-to-exchange-2010/ and this: http://social.technet.microsoft.com/Forums/uk/exchangesvrmobility/thread/7271bbb4-2946-45e9-8e94-9926ccf579bd which I *thought* would do it, but I'm having a hard time making it work. I'm trying to block iOS6.1 10B141 but I'm not sure that's exactly right either. We have over 50 devices on that list, so I'm sure I won't be able to block them anyway. Love to hear what everyone else is doing. On Fri, Feb 8, 2013 at 9:01 AM, Kennedy, Jim kennedy...@elyriaschools.orgmailto:kennedy...@elyriaschools.org wrote: Could you tell us what you found before you leave. :) From: Candee [mailto:can...@gmail.commailto:can...@gmail.com] Sent: Friday, February 08, 2013 8:39 AM To: MS-Exchange Admin Issues Subject: Re: ActiveSync + Throttling + IOS I found it. Safe travel today folks - I'm out of here as soon as it starts. :) On Fri, Feb 8, 2013 at 8:32 AM, Candee can...@gmail.commailto:can...@gmail.com wrote: Is there a way to block just iPhone users that have the update installed? I'm not sure I'll even be able to do that, but I'd like to be one step ahead. thanks! On Fri, Feb 8, 2013 at 7:45 AM, Candee can...@gmail.commailto:can...@gmail.com wrote: Thanks! Perfect :( we have users connecting with their home devices and we have zero control. We are having a hard time getting policies approved and in place. On Thu, Feb 7, 2013 at 5:19 PM, Michael B. Smith mich...@smithcons.commailto:mich...@smithcons.com wrote: ...and I just got more info. After the recent release of iOS 6.1 Update, ... are reporting an issue around how iOS is communicating with Exchange server when the user responds to a meeting invite or update using iOS device. The behavior is such that iOS gets an error back from Exchange when trying to issue the meeting response command and simply retries the command over and over again. The recommendations are: [1] call Apple, [2] Don't roll out the new iOS update, [3] delete the device association to prevent it from getting worse. CSS is fully engaged. From: KevinM [mailto:kev...@wlkmmas.orgmailto:kev...@wlkmmas.org] Sent: Thursday, February 7, 2013 5:05 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Andy, you are not alone. The issue you are talking about is on the radar. From: Leedy, Andy [mailto:ale...@butlerschein.com] Sent: Thursday, February 7, 2013 1:52 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS We had a very excessive Exchange log generation issue. I found that two iphones that were recently updated to IOS 6.1 were stuck in loop trying to sync their calendars. These two phones alone were causing 3 GB of log growth per hour. The way I resolved it was by disabling activsysnc on their mailbox, removed the phone partnership, deleted the active sync account on the phone, rebooting the phone, re-enabled active on the mailbox and re-added the exchange activesync account on the phone. I opened a ticket with Microsoft PSS, but they said they had no way to prevent future occurrences so they just refunded my ticket. No hotfixes or patches. It's too bad. It seems like an easy way to attack a 2010 Exchange server would be to pound activesysnc until the log drive was full and the server crashed. If there's a Microsoft Exchange Team inside guy on this forum that wants to explore this further please feel free to contact me. I think it's a security issue that should be investigated. -Andy From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, February 7, 2013 3:58 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Don't you have more inside access than we do? :) A couple of things are starting to percolate up with this latest iOS update - excessive log generation and throttling hits are being discussed on several forums. I haven't heard of any conclusions out of CSS yet, and none of my customers have reported any issues so I don't personally have a call open. From: KevinM [mailto:kev...@wlkmmas.org] Sent: Thursday, February 7, 2013 3:12 PM To: MS-Exchange Admin Issues
RE: ActiveSync + Throttling + IOS
It is my understanding that if you have downloaded all the updates via iTunes (and not over the air), that all are available to use to do a restore. It will blow out the current config, though and resync. -Original Message- From: Joseph L. Casale [mailto:jcas...@activenetwerx.com] Sent: Thursday, February 07, 2013 9:30 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Is it possible to roll back from 6.1 on the iPhone? Ha, without a jailbreak or a hack, no. Welcome to Apple, all your iphone is own by apple. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: ActiveSync + Throttling + IOS
This was true in the past (have done it myself), not sure if that is still valid. Regards, Don Guyer Catholic Health East - Information Technology Enterprise Directory Messaging Services 3805 West Chester Pike, Suite 100, Newtown Square, Pa 19073 email: dgu...@che.org Office: 610.550.3595 | Cell: 610.955.6528 | Fax: 610.271.9440 For immediate assistance, please open a Service Desk ticket or call the helpdesk @ 610-492-3839. -Original Message- From: Mayo, Bill [mailto:bill.m...@pittcountync.gov] Sent: Friday, February 08, 2013 9:42 AM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS It is my understanding that if you have downloaded all the updates via iTunes (and not over the air), that all are available to use to do a restore. It will blow out the current config, though and resync. -Original Message- From: Joseph L. Casale [mailto:jcas...@activenetwerx.com] Sent: Thursday, February 07, 2013 9:30 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Is it possible to roll back from 6.1 on the iPhone? Ha, without a jailbreak or a hack, no. Welcome to Apple, all your iphone is own by apple. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist Confidentiality Notice: This e-mail, including any attachments is the property of Catholic Health East and is intended for the sole use of the intended recipient(s). It may contain information that is privileged and confidential. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please delete this message, and reply to the sender regarding the error in a separate email. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: ActiveSync + Throttling + IOS
Were you referring to Log Parser from Microsoft, or LogParser, part of Splunk? I guess it doesn't matter, but just wondering. -Original Message- From: Joseph L. Casale [mailto:jcas...@activenetwerx.com] Sent: Thursday, February 07, 2013 8:30 PM To: Heaton, Joseph@Wildlife; MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Is there a link someone could provide with more details of the issue and how it occurs? Honestly bud, this thread outlines as it is. Keep logparser on hand. During the period where I was seeing it, I used a batched job to keep an eye on the growth and email me over and above the normal nms we have with thresholds defined. This way if the growth was increasing I could react quickly. MS provides an active sync report script allows you to pinpoint the errant device and knock it out service if needed. jlc --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
Re: ActiveSync + Throttling + IOS
It looks to me like that will only block, say, all iPhone 5's not just those that have applied the update. Am I missing something? Thanks! On Fri, Feb 8, 2013 at 9:32 AM, Joseph L. Casale jcas...@activenetwerx.comwrote: Could you tell us what you found before you leave. J The answer to her question:) You can block iphones based on software... http://blogs.technet.com/b/exchange/archive/2010/11/15/3411539.aspx --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: ActiveSync + Throttling + IOS
Does anyone have any links to any of this info? Management is asking for (further) proof. Regards, Don Guyer Catholic Health East - Information Technology Enterprise Directory Messaging Services 3805 West Chester Pike, Suite 100, Newtown Square, Pa 19073 email: dgu...@che.orgmailto:dgu...@che.org Office: 610.550.3595 | Cell: 610.955.6528 | Fax: 610.271.9440 For immediate assistance, please open a Service Desk ticket or call the helpdesk @ 610-492-3839. [cid:image001.jpg@01CE05F1.B251B700] From: Candee [mailto:can...@gmail.com] Sent: Friday, February 08, 2013 9:20 AM To: MS-Exchange Admin Issues Subject: Re: ActiveSync + Throttling + IOS First, I found that Exchange will allow you to block only as far as the model - so block all iphone 5s. Um, no. then I found this: http://www.flamingkeys.com/2011/10/how-to-block-iphone-4s-from-connecting-to-exchange-2010/ and this: http://social.technet.microsoft.com/Forums/uk/exchangesvrmobility/thread/7271bbb4-2946-45e9-8e94-9926ccf579bd which I *thought* would do it, but I'm having a hard time making it work. I'm trying to block iOS6.1 10B141 but I'm not sure that's exactly right either. We have over 50 devices on that list, so I'm sure I won't be able to block them anyway. Love to hear what everyone else is doing. On Fri, Feb 8, 2013 at 9:01 AM, Kennedy, Jim kennedy...@elyriaschools.orgmailto:kennedy...@elyriaschools.org wrote: Could you tell us what you found before you leave. :) From: Candee [mailto:can...@gmail.commailto:can...@gmail.com] Sent: Friday, February 08, 2013 8:39 AM To: MS-Exchange Admin Issues Subject: Re: ActiveSync + Throttling + IOS I found it. Safe travel today folks - I'm out of here as soon as it starts. :) On Fri, Feb 8, 2013 at 8:32 AM, Candee can...@gmail.commailto:can...@gmail.com wrote: Is there a way to block just iPhone users that have the update installed? I'm not sure I'll even be able to do that, but I'd like to be one step ahead. thanks! On Fri, Feb 8, 2013 at 7:45 AM, Candee can...@gmail.commailto:can...@gmail.com wrote: Thanks! Perfect :( we have users connecting with their home devices and we have zero control. We are having a hard time getting policies approved and in place. On Thu, Feb 7, 2013 at 5:19 PM, Michael B. Smith mich...@smithcons.commailto:mich...@smithcons.com wrote: ...and I just got more info. After the recent release of iOS 6.1 Update, ... are reporting an issue around how iOS is communicating with Exchange server when the user responds to a meeting invite or update using iOS device. The behavior is such that iOS gets an error back from Exchange when trying to issue the meeting response command and simply retries the command over and over again. The recommendations are: [1] call Apple, [2] Don't roll out the new iOS update, [3] delete the device association to prevent it from getting worse. CSS is fully engaged. From: KevinM [mailto:kev...@wlkmmas.orgmailto:kev...@wlkmmas.org] Sent: Thursday, February 7, 2013 5:05 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Andy, you are not alone. The issue you are talking about is on the radar. From: Leedy, Andy [mailto:ale...@butlerschein.com] Sent: Thursday, February 7, 2013 1:52 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS We had a very excessive Exchange log generation issue. I found that two iphones that were recently updated to IOS 6.1 were stuck in loop trying to sync their calendars. These two phones alone were causing 3 GB of log growth per hour. The way I resolved it was by disabling activsysnc on their mailbox, removed the phone partnership, deleted the active sync account on the phone, rebooting the phone, re-enabled active on the mailbox and re-added the exchange activesync account on the phone. I opened a ticket with Microsoft PSS, but they said they had no way to prevent future occurrences so they just refunded my ticket. No hotfixes or patches. It's too bad. It seems like an easy way to attack a 2010 Exchange server would be to pound activesysnc until the log drive was full and the server crashed. If there's a Microsoft Exchange Team inside guy on this forum that wants to explore this further please feel free to contact me. I think it's a security issue that should be investigated. -Andy From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, February 7, 2013 3:58 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Don't you have more inside access than we do? :) A couple of things are starting to percolate up with this latest iOS update - excessive log generation and throttling hits are being discussed on several forums. I haven't heard of any conclusions out of CSS yet, and none of my customers have reported any issues so I don't personally have a call open. From: KevinM [mailto:kev...@wlkmmas.org] Sent: Thursday, February 7, 2013 3:12 PM To: MS-Exchange Admin Issues Subject: ActiveSync + Throttling
Re: ActiveSync + Throttling + IOS
On Thu, Feb 7, 2013 at 12:11 PM, KevinM kev...@wlkmmas.org wrote: I am tracking an issue for a number of customers where apple IOS devices are causing the %time in AD throttling policy to fire due to devices performing full GAL lookups for each key press. My feeling is that this is an IOS design flaw that should be fixed. Windows Phone searches local device contacts then presents an option to attach to GAL; A much less expensive task for an Exchange server. Too an end user the symptoms are delayed send and receive. Most noticeable are messages waiting to be sent on the device until the throttling blocking is removed. The issue can be seen when you correlate IIS logs throttling errors with Activesync Mailbox logs and you look for query RequestHeader : POST /Microsoft-Server-ActiveSync/default.eas?User=xDeviceType=iPhoneCmd=Search HTTP/1.1 RequestBody : ?xml version=1.0 encoding=utf-8 ? Search xmlns=Search: Store Name bytes=3/ Queryr/Query I am wondering if anyone else is running into this issue? Never heard of such a thing - but just for info, what version(s) of iOS? Kurt --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: ActiveSync + Throttling + IOS
Don't you have more inside access than we do? :) A couple of things are starting to percolate up with this latest iOS update - excessive log generation and throttling hits are being discussed on several forums. I haven't heard of any conclusions out of CSS yet, and none of my customers have reported any issues so I don't personally have a call open. From: KevinM [mailto:kev...@wlkmmas.org] Sent: Thursday, February 7, 2013 3:12 PM To: MS-Exchange Admin Issues Subject: ActiveSync + Throttling + IOS I am tracking an issue for a number of customers where apple IOS devices are causing the %time in AD throttling policy to fire due to devices performing full GAL lookups for each key press. My feeling is that this is an IOS design flaw that should be fixed. Windows Phone searches local device contacts then presents an option to attach to GAL; A much less expensive task for an Exchange server. Too an end user the symptoms are delayed send and receive. Most noticeable are messages waiting to be sent on the device until the throttling blocking is removed. The issue can be seen when you correlate IIS logs throttling errors with Activesync Mailbox logs and you look for query RequestHeader : POST /Microsoft-Server-ActiveSync/default.eas?User=xDeviceType=iPhoneCmd=Search HTTP/1.1 RequestBody : ?xml version=1.0 encoding=utf-8 ? Search xmlns=Search: Store Name bytes=3/ Queryr/Query I am wondering if anyone else is running into this issue? --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: ActiveSync + Throttling + IOS
All versions of IOS are coded this way. Some might be more aggressive with the timing of the search between button presses but I've not received a confirmation out of apple on that one yet. -Original Message- From: Kurt Buff [mailto:kurt.b...@gmail.com] Sent: Thursday, February 7, 2013 12:26 PM To: MS-Exchange Admin Issues Subject: Re: ActiveSync + Throttling + IOS On Thu, Feb 7, 2013 at 12:11 PM, KevinM kev...@wlkmmas.org wrote: I am tracking an issue for a number of customers where apple IOS devices are causing the %time in AD throttling policy to fire due to devices performing full GAL lookups for each key press. My feeling is that this is an IOS design flaw that should be fixed. Windows Phone searches local device contacts then presents an option to attach to GAL; A much less expensive task for an Exchange server. Too an end user the symptoms are delayed send and receive. Most noticeable are messages waiting to be sent on the device until the throttling blocking is removed. The issue can be seen when you correlate IIS logs throttling errors with Activesync Mailbox logs and you look for query RequestHeader : POST /Microsoft-Server-ActiveSync/default.eas?User=xDevice Type=iPhoneCmd=Search HTTP/1.1 RequestBody : ?xml version=1.0 encoding=utf-8 ? Search xmlns=Search: Store Name bytes=3/ Queryr/Query I am wondering if anyone else is running into this issue? Never heard of such a thing - but just for info, what version(s) of iOS? Kurt --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: ActiveSync + Throttling + IOS
We had a very excessive Exchange log generation issue. I found that two iphones that were recently updated to IOS 6.1 were stuck in loop trying to sync their calendars. These two phones alone were causing 3 GB of log growth per hour. The way I resolved it was by disabling activsysnc on their mailbox, removed the phone partnership, deleted the active sync account on the phone, rebooting the phone, re-enabled active on the mailbox and re-added the exchange activesync account on the phone. I opened a ticket with Microsoft PSS, but they said they had no way to prevent future occurrences so they just refunded my ticket. No hotfixes or patches. It's too bad. It seems like an easy way to attack a 2010 Exchange server would be to pound activesysnc until the log drive was full and the server crashed. If there's a Microsoft Exchange Team inside guy on this forum that wants to explore this further please feel free to contact me. I think it's a security issue that should be investigated. -Andy From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, February 7, 2013 3:58 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Don't you have more inside access than we do? :) A couple of things are starting to percolate up with this latest iOS update - excessive log generation and throttling hits are being discussed on several forums. I haven't heard of any conclusions out of CSS yet, and none of my customers have reported any issues so I don't personally have a call open. From: KevinM [mailto:kev...@wlkmmas.org] Sent: Thursday, February 7, 2013 3:12 PM To: MS-Exchange Admin Issues Subject: ActiveSync + Throttling + IOS I am tracking an issue for a number of customers where apple IOS devices are causing the %time in AD throttling policy to fire due to devices performing full GAL lookups for each key press. My feeling is that this is an IOS design flaw that should be fixed. Windows Phone searches local device contacts then presents an option to attach to GAL; A much less expensive task for an Exchange server. Too an end user the symptoms are delayed send and receive. Most noticeable are messages waiting to be sent on the device until the throttling blocking is removed. The issue can be seen when you correlate IIS logs throttling errors with Activesync Mailbox logs and you look for query RequestHeader : POST /Microsoft-Server-ActiveSync/default.eas?User=xDeviceType=iPhoneCmd=Search HTTP/1.1 RequestBody : ?xml version=1.0 encoding=utf-8 ? Search xmlns=Search: Store Name bytes=3/ Queryr/Query I am wondering if anyone else is running into this issue? --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist ** CONFIDENTIALITY NOTICE - The information transmitted in this message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and destroy all copies of this document. Thank you. Butler Schein Animal Health ** --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
Re: ActiveSync + Throttling + IOS
Wow. Maybe I should look through my logs again... Kurt On Thu, Feb 7, 2013 at 1:00 PM, KevinM kev...@wlkmmas.org wrote: All versions of IOS are coded this way. Some might be more aggressive with the timing of the search between button presses but I've not received a confirmation out of apple on that one yet. -Original Message- From: Kurt Buff [mailto:kurt.b...@gmail.com] Sent: Thursday, February 7, 2013 12:26 PM To: MS-Exchange Admin Issues Subject: Re: ActiveSync + Throttling + IOS On Thu, Feb 7, 2013 at 12:11 PM, KevinM kev...@wlkmmas.org wrote: I am tracking an issue for a number of customers where apple IOS devices are causing the %time in AD throttling policy to fire due to devices performing full GAL lookups for each key press. My feeling is that this is an IOS design flaw that should be fixed. Windows Phone searches local device contacts then presents an option to attach to GAL; A much less expensive task for an Exchange server. Too an end user the symptoms are delayed send and receive. Most noticeable are messages waiting to be sent on the device until the throttling blocking is removed. The issue can be seen when you correlate IIS logs throttling errors with Activesync Mailbox logs and you look for query RequestHeader : POST /Microsoft-Server-ActiveSync/default.eas?User=xDevice Type=iPhoneCmd=Search HTTP/1.1 RequestBody : ?xml version=1.0 encoding=utf-8 ? Search xmlns=Search: Store Name bytes=3/ Queryr/Query I am wondering if anyone else is running into this issue? Never heard of such a thing - but just for info, what version(s) of iOS? Kurt --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: ActiveSync + Throttling + IOS
Michael, We are currently tracking both of the issues you have mentioned with apple via CSS now. My issue is about to be placed on the list if I have anything to say about it. I have some special access but the best pressure I could apply to apple would be public awareness and calls to them from their customers. Most customers who see the issue will modify their throttling policy and move on not knowing that they are now allowing IOS phones to blow up their CAS servers. From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, February 7, 2013 12:58 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Don't you have more inside access than we do? :) A couple of things are starting to percolate up with this latest iOS update - excessive log generation and throttling hits are being discussed on several forums. I haven't heard of any conclusions out of CSS yet, and none of my customers have reported any issues so I don't personally have a call open. From: KevinM [mailto:kev...@wlkmmas.org] Sent: Thursday, February 7, 2013 3:12 PM To: MS-Exchange Admin Issues Subject: ActiveSync + Throttling + IOS I am tracking an issue for a number of customers where apple IOS devices are causing the %time in AD throttling policy to fire due to devices performing full GAL lookups for each key press. My feeling is that this is an IOS design flaw that should be fixed. Windows Phone searches local device contacts then presents an option to attach to GAL; A much less expensive task for an Exchange server. Too an end user the symptoms are delayed send and receive. Most noticeable are messages waiting to be sent on the device until the throttling blocking is removed. The issue can be seen when you correlate IIS logs throttling errors with Activesync Mailbox logs and you look for query RequestHeader : POST /Microsoft-Server-ActiveSync/default.eas?User=xDeviceType=iPhoneCmd=Search HTTP/1.1 RequestBody : ?xml version=1.0 encoding=utf-8 ? Search xmlns=Search: Store Name bytes=3/ Queryr/Query I am wondering if anyone else is running into this issue? --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: ActiveSync + Throttling + IOS
Andy, you are not alone. The issue you are talking about is on the radar. From: Leedy, Andy [mailto:ale...@butlerschein.com] Sent: Thursday, February 7, 2013 1:52 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS We had a very excessive Exchange log generation issue. I found that two iphones that were recently updated to IOS 6.1 were stuck in loop trying to sync their calendars. These two phones alone were causing 3 GB of log growth per hour. The way I resolved it was by disabling activsysnc on their mailbox, removed the phone partnership, deleted the active sync account on the phone, rebooting the phone, re-enabled active on the mailbox and re-added the exchange activesync account on the phone. I opened a ticket with Microsoft PSS, but they said they had no way to prevent future occurrences so they just refunded my ticket. No hotfixes or patches. It's too bad. It seems like an easy way to attack a 2010 Exchange server would be to pound activesysnc until the log drive was full and the server crashed. If there's a Microsoft Exchange Team inside guy on this forum that wants to explore this further please feel free to contact me. I think it's a security issue that should be investigated. -Andy From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, February 7, 2013 3:58 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Don't you have more inside access than we do? :) A couple of things are starting to percolate up with this latest iOS update - excessive log generation and throttling hits are being discussed on several forums. I haven't heard of any conclusions out of CSS yet, and none of my customers have reported any issues so I don't personally have a call open. From: KevinM [mailto:kev...@wlkmmas.org] Sent: Thursday, February 7, 2013 3:12 PM To: MS-Exchange Admin Issues Subject: ActiveSync + Throttling + IOS I am tracking an issue for a number of customers where apple IOS devices are causing the %time in AD throttling policy to fire due to devices performing full GAL lookups for each key press. My feeling is that this is an IOS design flaw that should be fixed. Windows Phone searches local device contacts then presents an option to attach to GAL; A much less expensive task for an Exchange server. Too an end user the symptoms are delayed send and receive. Most noticeable are messages waiting to be sent on the device until the throttling blocking is removed. The issue can be seen when you correlate IIS logs throttling errors with Activesync Mailbox logs and you look for query RequestHeader : POST /Microsoft-Server-ActiveSync/default.eas?User=xDeviceType=iPhoneCmd=Search HTTP/1.1 RequestBody : ?xml version=1.0 encoding=utf-8 ? Search xmlns=Search: Store Name bytes=3/ Queryr/Query I am wondering if anyone else is running into this issue? --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist ** CONFIDENTIALITY NOTICE - The information transmitted in this message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and destroy all copies of this document. Thank you. Butler Schein Animal Health ** --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: ActiveSync + Throttling + IOS
...and I just got more info. After the recent release of iOS 6.1 Update, ... are reporting an issue around how iOS is communicating with Exchange server when the user responds to a meeting invite or update using iOS device. The behavior is such that iOS gets an error back from Exchange when trying to issue the meeting response command and simply retries the command over and over again. The recommendations are: [1] call Apple, [2] Don't roll out the new iOS update, [3] delete the device association to prevent it from getting worse. CSS is fully engaged. From: KevinM [mailto:kev...@wlkmmas.org] Sent: Thursday, February 7, 2013 5:05 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Andy, you are not alone. The issue you are talking about is on the radar. From: Leedy, Andy [mailto:ale...@butlerschein.com] Sent: Thursday, February 7, 2013 1:52 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS We had a very excessive Exchange log generation issue. I found that two iphones that were recently updated to IOS 6.1 were stuck in loop trying to sync their calendars. These two phones alone were causing 3 GB of log growth per hour. The way I resolved it was by disabling activsysnc on their mailbox, removed the phone partnership, deleted the active sync account on the phone, rebooting the phone, re-enabled active on the mailbox and re-added the exchange activesync account on the phone. I opened a ticket with Microsoft PSS, but they said they had no way to prevent future occurrences so they just refunded my ticket. No hotfixes or patches. It's too bad. It seems like an easy way to attack a 2010 Exchange server would be to pound activesysnc until the log drive was full and the server crashed. If there's a Microsoft Exchange Team inside guy on this forum that wants to explore this further please feel free to contact me. I think it's a security issue that should be investigated. -Andy From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, February 7, 2013 3:58 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Don't you have more inside access than we do? :) A couple of things are starting to percolate up with this latest iOS update - excessive log generation and throttling hits are being discussed on several forums. I haven't heard of any conclusions out of CSS yet, and none of my customers have reported any issues so I don't personally have a call open. From: KevinM [mailto:kev...@wlkmmas.org] Sent: Thursday, February 7, 2013 3:12 PM To: MS-Exchange Admin Issues Subject: ActiveSync + Throttling + IOS I am tracking an issue for a number of customers where apple IOS devices are causing the %time in AD throttling policy to fire due to devices performing full GAL lookups for each key press. My feeling is that this is an IOS design flaw that should be fixed. Windows Phone searches local device contacts then presents an option to attach to GAL; A much less expensive task for an Exchange server. Too an end user the symptoms are delayed send and receive. Most noticeable are messages waiting to be sent on the device until the throttling blocking is removed. The issue can be seen when you correlate IIS logs throttling errors with Activesync Mailbox logs and you look for query RequestHeader : POST /Microsoft-Server-ActiveSync/default.eas?User=xDeviceType=iPhoneCmd=Search HTTP/1.1 RequestBody : ?xml version=1.0 encoding=utf-8 ? Search xmlns=Search: Store Name bytes=3/ Queryr/Query I am wondering if anyone else is running into this issue? --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist ** CONFIDENTIALITY NOTICE - The information transmitted in this message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and destroy all copies of this document. Thank you. Butler Schein Animal Health ** --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage
RE: ActiveSync + Throttling + IOS
Are you certain that this particular issue is throttled on-premises? You have a lot more throttling policies than we do until E15. -Original Message- From: KevinM [mailto:kev...@wlkmmas.org] Sent: Thursday, February 7, 2013 4:01 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS All versions of IOS are coded this way. Some might be more aggressive with the timing of the search between button presses but I've not received a confirmation out of apple on that one yet. -Original Message- From: Kurt Buff [mailto:kurt.b...@gmail.com] Sent: Thursday, February 7, 2013 12:26 PM To: MS-Exchange Admin Issues Subject: Re: ActiveSync + Throttling + IOS On Thu, Feb 7, 2013 at 12:11 PM, KevinM kev...@wlkmmas.org wrote: I am tracking an issue for a number of customers where apple IOS devices are causing the %time in AD throttling policy to fire due to devices performing full GAL lookups for each key press. My feeling is that this is an IOS design flaw that should be fixed. Windows Phone searches local device contacts then presents an option to attach to GAL; A much less expensive task for an Exchange server. Too an end user the symptoms are delayed send and receive. Most noticeable are messages waiting to be sent on the device until the throttling blocking is removed. The issue can be seen when you correlate IIS logs throttling errors with Activesync Mailbox logs and you look for query RequestHeader : POST /Microsoft-Server-ActiveSync/default.eas?User=xDevice Type=iPhoneCmd=Search HTTP/1.1 RequestBody : ?xml version=1.0 encoding=utf-8 ? Search xmlns=Search: Store Name bytes=3/ Queryr/Query I am wondering if anyone else is running into this issue? Never heard of such a thing - but just for info, what version(s) of iOS? Kurt --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: ActiveSync + Throttling + IOS
I was just informed in a separate forum that the call to Apple has to be from a client with an Enterprise support agreement with Apple, or with one of their $600 enterprise support pay-per-call. The cheap $50 pay-per-call does not have access to EAS support. From: KevinM [mailto:kev...@wlkmmas.org] Sent: Thursday, February 7, 2013 5:03 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Michael, We are currently tracking both of the issues you have mentioned with apple via CSS now. My issue is about to be placed on the list if I have anything to say about it. I have some special access but the best pressure I could apply to apple would be public awareness and calls to them from their customers. Most customers who see the issue will modify their throttling policy and move on not knowing that they are now allowing IOS phones to blow up their CAS servers. From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, February 7, 2013 12:58 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Don't you have more inside access than we do? :) A couple of things are starting to percolate up with this latest iOS update - excessive log generation and throttling hits are being discussed on several forums. I haven't heard of any conclusions out of CSS yet, and none of my customers have reported any issues so I don't personally have a call open. From: KevinM [mailto:kev...@wlkmmas.org] Sent: Thursday, February 7, 2013 3:12 PM To: MS-Exchange Admin Issues Subject: ActiveSync + Throttling + IOS I am tracking an issue for a number of customers where apple IOS devices are causing the %time in AD throttling policy to fire due to devices performing full GAL lookups for each key press. My feeling is that this is an IOS design flaw that should be fixed. Windows Phone searches local device contacts then presents an option to attach to GAL; A much less expensive task for an Exchange server. Too an end user the symptoms are delayed send and receive. Most noticeable are messages waiting to be sent on the device until the throttling blocking is removed. The issue can be seen when you correlate IIS logs throttling errors with Activesync Mailbox logs and you look for query RequestHeader : POST /Microsoft-Server-ActiveSync/default.eas?User=xDeviceType=iPhoneCmd=Search HTTP/1.1 RequestBody : ?xml version=1.0 encoding=utf-8 ? Search xmlns=Search: Store Name bytes=3/ Queryr/Query I am wondering if anyone else is running into this issue? --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: ActiveSync + Throttling + IOS
Is it possible to roll back from 6.1 on the iPhone? From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, February 07, 2013 2:31 PM To: Heaton, Joseph@Wildlife; MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS I was just informed in a separate forum that the call to Apple has to be from a client with an Enterprise support agreement with Apple, or with one of their $600 enterprise support pay-per-call. The cheap $50 pay-per-call does not have access to EAS support. From: KevinM [mailto:kev...@wlkmmas.org] Sent: Thursday, February 7, 2013 5:03 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Michael, We are currently tracking both of the issues you have mentioned with apple via CSS now. My issue is about to be placed on the list if I have anything to say about it. I have some special access but the best pressure I could apply to apple would be public awareness and calls to them from their customers. Most customers who see the issue will modify their throttling policy and move on not knowing that they are now allowing IOS phones to blow up their CAS servers. From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, February 7, 2013 12:58 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Don't you have more inside access than we do? :) A couple of things are starting to percolate up with this latest iOS update - excessive log generation and throttling hits are being discussed on several forums. I haven't heard of any conclusions out of CSS yet, and none of my customers have reported any issues so I don't personally have a call open. From: KevinM [mailto:kev...@wlkmmas.org] Sent: Thursday, February 7, 2013 3:12 PM To: MS-Exchange Admin Issues Subject: ActiveSync + Throttling + IOS I am tracking an issue for a number of customers where apple IOS devices are causing the %time in AD throttling policy to fire due to devices performing full GAL lookups for each key press. My feeling is that this is an IOS design flaw that should be fixed. Windows Phone searches local device contacts then presents an option to attach to GAL; A much less expensive task for an Exchange server. Too an end user the symptoms are delayed send and receive. Most noticeable are messages waiting to be sent on the device until the throttling blocking is removed. The issue can be seen when you correlate IIS logs throttling errors with Activesync Mailbox logs and you look for query RequestHeader : POST /Microsoft-Server-ActiveSync/default.eas?User=xDeviceType=iPhoneCmd=Search HTTP/1.1 RequestBody : ?xml version=1.0 encoding=utf-8 ? Search xmlns=Search: Store Name bytes=3/ Queryr/Query I am wondering if anyone else is running into this issue? --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: ActiveSync + Throttling + IOS
Is it possible to roll back from 6.1 on the iPhone? Ha, without a jailbreak or a hack, no. Welcome to Apple, all your iphone is own by apple. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: ActiveSync + Throttling + IOS
Great. During our migration, we're moving from Blackberries to iPhones. Around 75% of those already issued are on iOS 6.1. I haven't had any issues like you guys have described though. Is there a link someone could provide with more details of the issue and how it occurs? From: Joseph L. Casale [jcas...@activenetwerx.com] Sent: Thursday, February 07, 2013 6:29 PM To: Heaton, Joseph@Wildlife; MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Is it possible to roll back from 6.1 on the iPhone? Ha, without a jailbreak or a hack, no. Welcome to Apple, all your iphone is own by apple. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: ActiveSync + Throttling + IOS
Is there a link someone could provide with more details of the issue and how it occurs? Honestly bud, this thread outlines as it is. Keep logparser on hand. During the period where I was seeing it, I used a batched job to keep an eye on the growth and email me over and above the normal nms we have with thresholds defined. This way if the growth was increasing I could react quickly. MS provides an active sync report script allows you to pinpoint the errant device and knock it out service if needed. jlc --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: ActiveSync + Throttling + IOS
So basically, just keep an eye on the IIS logs for my CAS servers, and watch for rapid growth, right? I'll look for that active sync report script. I looked at all the IIS logs for my CAS servers, and only one had any cmd=search entries, but nothing like the OP described, and the size of the log isn't that big. From: Joseph L. Casale [jcas...@activenetwerx.com] Sent: Thursday, February 07, 2013 8:30 PM To: Heaton, Joseph@Wildlife; MS-Exchange Admin Issues Subject: RE: ActiveSync + Throttling + IOS Is there a link someone could provide with more details of the issue and how it occurs? Honestly bud, this thread outlines as it is. Keep logparser on hand. During the period where I was seeing it, I used a batched job to keep an eye on the growth and email me over and above the normal nms we have with thresholds defined. This way if the growth was increasing I could react quickly. MS provides an active sync report script allows you to pinpoint the errant device and knock it out service if needed. jlc --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: Activesync causing excessive transaction log growth on Exchange 2010
These things are throttled in Exchange 2013. Specifically because of this and similar issues. From: Joseph L. Casale [mailto:jcas...@activenetwerx.com] Sent: Tuesday, February 5, 2013 10:28 PM To: MS-Exchange Admin Issues Subject: RE: Activesync causing excessive transaction log growth on Exchange 2010 More than once, all I can say is apple's implementation of activesync is pure sh!t. Several ways to handle this - block them all:) - Use logparser to deduce which actual version and block it - Use logparser to see who's device, if not specific to a version, as mb problems can cause this for crappy devices. Good luck... jlc From: Leedy, Andy Sent: Tuesday, February 5, 2013 1:05 PM To: MS-Exchange Admin Issues Subject: Activesync causing excessive transaction log growth on Exchange 2010 Has anyone seen this issue? https://discussions.apple.com/thread/4393486?start=0tstart=0 More importantly does anyone know what the fix is? Any help is greatly appreciated!! Thanks! Andy Leedy Messaging Systems Engineer Butler Schein Animal Health ** CONFIDENTIALITY NOTICE - The information transmitted in this message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and destroy all copies of this document. Thank you. Butler Schein Animal Health ** --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: Activesync causing excessive transaction log growth on Exchange 2010
More than once, all I can say is apple's implementation of activesync is pure sh!t. Several ways to handle this - block them all:) - Use logparser to deduce which actual version and block it - Use logparser to see who's device, if not specific to a version, as mb problems can cause this for crappy devices. Good luck... jlc From: Leedy, Andy Sent: Tuesday, February 5, 2013 1:05 PM To: MS-Exchange Admin Issues Subject: Activesync causing excessive transaction log growth on Exchange 2010 Has anyone seen this issue? https://discussions.apple.com/thread/4393486?start=0tstart=0 More importantly does anyone know what the fix is? Any help is greatly appreciated!! Thanks! Andy Leedy Messaging Systems Engineer Butler Schein Animal Health ** CONFIDENTIALITY NOTICE - The information transmitted in this message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and destroy all copies of this document. Thank you. Butler Schein Animal Health ** --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: ActiveSync AutoDiscover Q
It fails at attempting the folder sync: Attempting the FolderSync command on the Exchange ActiveSync session. The test of the FolderSync command failed. Additional Details An HTTP 403 forbidden response was received. The response appears to have come from IIS7. Body of the response: !DOCTYPE html PUBLIC -//W3C//DTD XHTML 1.0 Strict//EN http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd; html xmlns=http://www.w3.org/1999/xhtml; head meta http-equiv=Content-Type content=text/html; charset=iso-8859-1/ title403 - Forbidden: Access is denied./title style info removed /head body div id=headerh1Server Error/h1/div div id=content div class=content-containerfieldset h2403 - Forbidden: Access is denied./h2 h3You do not have permission to view this directory or page using the credentials that you supplied./h3 /fieldset/div /div /body /html From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Tuesday, January 15, 2013 3:45 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync AutoDiscover Q No, the network username should not be there, because by the time the XML is generated, you have already authenticated. Instead of the activesync autodiscover test, use the plain activesync test, with the autodiscover option. Check the box for synchronize all items in the Inbox. What happens? From: Mayo, Bill [mailto:bill.m...@pittcountync.gov] Sent: Tuesday, January 15, 2013 3:12 PM To: MS-Exchange Admin Issues Subject: ActiveSync AutoDiscover Q I am trying to test ActiveSync on Exchange 2010 for the first time. I have it working, but I am having trouble getting the autodiscover/auto-configuration to work on a test device. I can tell from our ISA log that the device is receiving the Autodiscover.xml page. I also went to www.testexchangeconnectivity.comhttp://www.testexchangeconnectivity.com and did the Exchange ActiveSync Autodiscover test there, and it came back as passed. The only thing that appears to be missing in the XML returned (that is in the manual configuration) is the network username. I am wondering if that has something to do with it. From testexchangeconnectivity.com, I show the following XML (somewhat edited): ?xml version=1.0? Autodiscover xmlns:xsd=http://www.w3.org/2001/XMLSchema; xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance; xmlns=http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006; Response xmlns=http://schemas.microsoft.com/exchange/autodiscover/mobilesync/responseschema/2006; Cultureen:us/Culture User DisplayNameMayo, Bill/DisplayName EMailAddressmy.em...@mycompany.com/EMailAddressmailto:my.em...@mycompany.com%3c/EMailAddress /User Action Settings Server TypeMobileSync/Type Urlhttps://exchange.mycompany.com/Microsoft-Server-ActiveSync/Urlhttps://exchange.mycompany.com/Microsoft-Server-ActiveSync%3c/Url Namehttps://exchange.mycompany.com /Microsoft-Server-ActiveSync/Name /Server /Settings /Action /Response /Autodiscover Is there something else that needs to be configured that I am missing? ~~ Bill Mayo Pitt County MIS --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: ActiveSync AutoDiscover Q
Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: X-MS-TNEF-Correlator: x-originating-ip: [10.2.8.3] Content-Type: multipart/alternative; boundary=_000_2740400CE64D4148916D800910CECEF610A98F23SRVMARSintranet_ MIME-Version: 1.0 Return-Path: bill.m...@pittcountync.gov X-OriginalArrivalTime: 16 Jan 2013 15:49:37.0336 (UTC) FILETIME=[1681C380:01CDF401] --_000_2740400CE64D4148916D800910CECEF610A98F23SRVMARSintranet_ Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Ok, never mind my previous message. The problem there was the ActiveSync p= olicy was not allowing non-provisional devices. I changed that and tested = again. That time, I got a successful test with warnings. The only warning= I see is: Analyzing the certificate chains for compatibility problems with Windows Ph= one devices. Potential compatibility problems were identified with some versions of Wind= ows Phone. My original test was on an iPhone. Specifically, it asks for your email ad= dress and a profile name and then goes out and tries to configure everythin= g else by itself (at least that is what it looks like). I can see that it = hits the autoconfigure.xml file. However, after a moment it comes back and= you have to enter the server address, et al. From: Mayo, Bill Sent: Wednesday, January 16, 2013 8:41 AM To: 'MS-Exchange Admin Issues' Subject: RE: ActiveSync AutoDiscover Q It fails at attempting the folder sync: Attempting the FolderSync command on the Exchange ActiveSync session. The test of the FolderSync command failed. Additional Details An HTTP 403 forbidden response was received. The response appears to have c= ome from IIS7. Body of the response: !DOCTYPE html PUBLIC -//W3C//DTD XHT= ML 1.0 Strict//EN http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd; html xmlns=3Dhttp://www.w3.org/1999/xhtml; head meta http-equiv=3DContent-Type content=3Dtext/html; charset=3Diso-8859-= 1/ title403 - Forbidden: Access is denied./title style info removed /head body div id=3Dheaderh1Server Error/h1/div div id=3Dcontent div class=3Dcontent-containerfieldset h2403 - Forbidden: Access is denied./h2 h3You do not have permission to view this directory or page using the cre= dentials that you supplied./h3 /fieldset/div /div --- BR To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ BR or send an email to listmana...@lyris.sunbeltsoftware.com BR with the body: unsubscribe exchangelist /BODY /html From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Tuesday, January 15, 2013 3:45 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync AutoDiscover Q No, the network username should not be there, because by the time the XML i= s generated, you have already authenticated. Instead of the activesync autodiscover test, use the plain activesync t= est, with the autodiscover option. Check the box for synchronize all items= in the Inbox. What happens? From: Mayo, Bill [mailto:bill.m...@pittcountync.gov] Sent: Tuesday, January 15, 2013 3:12 PM To: MS-Exchange Admin Issues Subject: ActiveSync AutoDiscover Q I am trying to test ActiveSync on Exchange 2010 for the first time. I have= it working, but I am having trouble getting the autodiscover/auto-configur= ation to work on a test device. I can tell from our ISA log that the devic= e is receiving the Autodiscover.xml page. I also went to www.testexchangec= onnectivity.comhttp://www.testexchangeconnectivity.com and did the Excha= nge ActiveSync Autodiscover test there, and it came back as passed. The o= nly thing that appears to be missing in the XML returned (that is in the ma= nual configuration) is the network username. I am wondering if that has so= mething to do with it. From testexchangeconnectivity.com, I show the follo= wing XML (somewhat edited): ?xml version=3D1.0? Autodiscover xmlns:xsd=3Dhttp://www.w3.org/2001/XMLSchema; xmlns:xsi=3Dh= ttp://www.w3.org/2001/XMLSchema-instance xmlns=3Dhttp://schemas.microsoft= .com/exchange/autodiscover/responseschema/2006 Response xmlns=3Dhttp://schemas.microsoft.com/exchange/autodiscover/mobil= esync/responseschema/2006 Cultureen:us/Culture User DisplayNameMayo, Bill/DisplayName EMailAddressmy.em...@mycompany.com/EMailAddressmailto:My.Email@Mycompan= y.com%3c/EMailAddress /User Action Settings Server TypeMobileSync/Type Urlhttps://exchange.mycompany.com/Microsoft-Server-ActiveSync/Urlhttps:= //exchange.mycompany.com/Microsoft-Server-ActiveSync%3c/Url Namehttps://exchange.mycompany.com /Microsoft-Server-ActiveSync/Name /Server /Settings /Action /Response /Autodiscover Is there something else that needs to be configured that I am missing? ~~ Bill Mayo Pitt County MIS --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/= my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmanage= r...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click
RE: ActiveSync AutoDiscover Q
So you are happy now? :) -Original Message- From: Mayo, Bill [mailto:bill.m...@pittcountync.gov] Sent: Wednesday, January 16, 2013 10:50 AM To: MS-Exchange Admin Issues Subject: RE: ActiveSync AutoDiscover Q Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: X-MS-TNEF-Correlator: x-originating-ip: [10.2.8.3] Content-Type: multipart/alternative; boundary=_000_2740400CE64D4148916D800910CECEF610A98F23SRVMARSintranet_ MIME-Version: 1.0 Return-Path: bill.m...@pittcountync.gov X-OriginalArrivalTime: 16 Jan 2013 15:49:37.0336 (UTC) FILETIME=[1681C380:01CDF401] --_000_2740400CE64D4148916D800910CECEF610A98F23SRVMARSintranet_ Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Ok, never mind my previous message. The problem there was the ActiveSync p= olicy was not allowing non-provisional devices. I changed that and tested = again. That time, I got a successful test with warnings. The only warning= I see is: Analyzing the certificate chains for compatibility problems with Windows Ph= one devices. Potential compatibility problems were identified with some versions of Wind= ows Phone. My original test was on an iPhone. Specifically, it asks for your email ad= dress and a profile name and then goes out and tries to configure everythin= g else by itself (at least that is what it looks like). I can see that it = hits the autoconfigure.xml file. However, after a moment it comes back and= you have to enter the server address, et al. From: Mayo, Bill Sent: Wednesday, January 16, 2013 8:41 AM To: 'MS-Exchange Admin Issues' Subject: RE: ActiveSync AutoDiscover Q It fails at attempting the folder sync: Attempting the FolderSync command on the Exchange ActiveSync session. The test of the FolderSync command failed. Additional Details An HTTP 403 forbidden response was received. The response appears to have c= ome from IIS7. Body of the response: !DOCTYPE html PUBLIC -//W3C//DTD XHT= ML 1.0 Strict//EN http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd; html xmlns=3Dhttp://www.w3.org/1999/xhtml; head meta http-equiv=3DContent-Type content=3Dtext/html; charset=3Diso-8859-= 1/ title403 - Forbidden: Access is denied./title style info removed /head body div id=3Dheaderh1Server Error/h1/div div id=3Dcontent div class=3Dcontent-containerfieldset h2403 - Forbidden: Access is denied./h2 h3You do not have permission to view this directory or page using the cre= dentials that you supplied./h3 /fieldset/div /div --- BR To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ BR or send an email to listmana...@lyris.sunbeltsoftware.com BR with the body: unsubscribe exchangelist --- BR To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ BR or send an email to listmana...@lyris.sunbeltsoftware.com BR with the body: unsubscribe exchangelist /BODY /html From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Tuesday, January 15, 2013 3:45 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync AutoDiscover Q No, the network username should not be there, because by the time the XML i= s generated, you have already authenticated. Instead of the activesync autodiscover test, use the plain activesync t= est, with the autodiscover option. Check the box for synchronize all items= in the Inbox. What happens? From: Mayo, Bill [mailto:bill.m...@pittcountync.gov] Sent: Tuesday, January 15, 2013 3:12 PM To: MS-Exchange Admin Issues Subject: ActiveSync AutoDiscover Q I am trying to test ActiveSync on Exchange 2010 for the first time. I have= it working, but I am having trouble getting the autodiscover/auto-configur= ation to work on a test device. I can tell from our ISA log that the devic= e is receiving the Autodiscover.xml page. I also went to www.testexchangec= onnectivity.comhttp://www.testexchangeconnectivity.com and did the Excha= nge ActiveSync Autodiscover test there, and it came back as passed. The o= nly thing that appears to be missing in the XML returned (that is in the ma= nual configuration) is the network username. I am wondering if that has so= mething to do with it. From testexchangeconnectivity.com, I show the follo= wing XML (somewhat edited): ?xml version=3D1.0? Autodiscover xmlns:xsd=3Dhttp://www.w3.org/2001/XMLSchema; xmlns:xsi=3Dh= ttp://www.w3.org/2001/XMLSchema-instance xmlns=3Dhttp://schemas.microsoft= .com/exchange/autodiscover/responseschema/2006 Response xmlns=3Dhttp://schemas.microsoft.com/exchange/autodiscover/mobil= esync/responseschema/2006 Cultureen:us/Culture User DisplayNameMayo, Bill/DisplayName EMailAddressmy.em...@mycompany.com/EMailAddressmailto:My.Email@Mycompan= y.com%3c/EMailAddress /User Action Settings Server TypeMobileSync/Type Urlhttps://exchange.mycompany.com/Microsoft-Server-ActiveSync/Urlhttps:= //exchange.mycompany.com/Microsoft-Server-ActiveSync%3c/Url Namehttps://exchange.mycompany.com /Microsoft-Server
RE: ActiveSync AutoDiscover Q
Well, the same config that gave the below did not do what I expected for the iPhone config, which was to require the user to only give their email address and password and auto-configure the rest. Is it my expectations that are wrong? We can certainly explain to people what to put in the username, domain, and server fields, but it looked like the iPhone was attempting to do all that automatically. My test iPhone user is now manually configured, but I can try with my test Android user if the test would suggest everything is OK. -Original Message- From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Wednesday, January 16, 2013 1:22 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync AutoDiscover Q So you are happy now? :) -Original Message- From: Mayo, Bill [mailto:bill.m...@pittcountync.gov] Sent: Wednesday, January 16, 2013 10:50 AM To: MS-Exchange Admin Issues Subject: RE: ActiveSync AutoDiscover Q Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: X-MS-TNEF-Correlator: x-originating-ip: [10.2.8.3] Content-Type: multipart/alternative; boundary=_000_2740400CE64D4148916D800910CECEF610A98F23SRVMARSintranet_ MIME-Version: 1.0 Return-Path: bill.m...@pittcountync.gov X-OriginalArrivalTime: 16 Jan 2013 15:49:37.0336 (UTC) FILETIME=[1681C380:01CDF401] --_000_2740400CE64D4148916D800910CECEF610A98F23SRVMARSintranet_ Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Ok, never mind my previous message. The problem there was the ActiveSync p= olicy was not allowing non-provisional devices. I changed that and tested = again. That time, I got a successful test with warnings. The only warning= I see is: Analyzing the certificate chains for compatibility problems with Windows Ph= one devices. Potential compatibility problems were identified with some versions of Wind= ows Phone. My original test was on an iPhone. Specifically, it asks for your email ad= dress and a profile name and then goes out and tries to configure everythin= g else by itself (at least that is what it looks like). I can see that it = hits the autoconfigure.xml file. However, after a moment it comes back and= you have to enter the server address, et al. From: Mayo, Bill Sent: Wednesday, January 16, 2013 8:41 AM To: 'MS-Exchange Admin Issues' Subject: RE: ActiveSync AutoDiscover Q It fails at attempting the folder sync: Attempting the FolderSync command on the Exchange ActiveSync session. The test of the FolderSync command failed. Additional Details An HTTP 403 forbidden response was received. The response appears to have c= ome from IIS7. Body of the response: !DOCTYPE html PUBLIC -//W3C//DTD XHT= ML 1.0 Strict//EN http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd; html xmlns=3Dhttp://www.w3.org/1999/xhtml; head meta http-equiv=3DContent-Type content=3Dtext/html; charset=3Diso-8859-= 1/ title403 - Forbidden: Access is denied./title style info removed /head body div id=3Dheaderh1Server Error/h1/div div id=3Dcontent div class=3Dcontent-containerfieldset h2403 - Forbidden: Access is denied./h2 h3You do not have permission to view this directory or page using the cre= dentials that you supplied./h3 /fieldset/div /div --- BR To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ BR or send an email to listmana...@lyris.sunbeltsoftware.com BR with the body: unsubscribe exchangelist --- BR To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ BR or send an email to listmana...@lyris.sunbeltsoftware.com BR with the body: unsubscribe exchangelist --- BR To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ BR or send an email to listmana...@lyris.sunbeltsoftware.com BR with the body: unsubscribe exchangelist /BODY /html From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Tuesday, January 15, 2013 3:45 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync AutoDiscover Q No, the network username should not be there, because by the time the XML i= s generated, you have already authenticated. Instead of the activesync autodiscover test, use the plain activesync t= est, with the autodiscover option. Check the box for synchronize all items= in the Inbox. What happens? From: Mayo, Bill [mailto:bill.m...@pittcountync.gov] Sent: Tuesday, January 15, 2013 3:12 PM To: MS-Exchange Admin Issues Subject: ActiveSync AutoDiscover Q I am trying to test ActiveSync on Exchange 2010 for the first time. I have= it working, but I am having trouble getting the autodiscover/auto-configur= ation to work on a test device. I can tell from our ISA log that the devic= e is receiving the Autodiscover.xml page. I also went to www.testexchangec= onnectivity.comhttp://www.testexchangeconnectivity.com and did the Excha= nge ActiveSync Autodiscover test there, and it came back as passed. The o= nly thing that appears to be missing
RE: ActiveSync AutoDiscover Q
It will vary with every release of every implementation of EAS on every platform. Having to specify the additional information is very common. Some android implementations get it right. Windows Phone gets it right. Sometimes Apple gets it right. :P -Original Message- From: Mayo, Bill [mailto:bill.m...@pittcountync.gov] Sent: Wednesday, January 16, 2013 1:29 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync AutoDiscover Q Well, the same config that gave the below did not do what I expected for the iPhone config, which was to require the user to only give their email address and password and auto-configure the rest. Is it my expectations that are wrong? We can certainly explain to people what to put in the username, domain, and server fields, but it looked like the iPhone was attempting to do all that automatically. My test iPhone user is now manually configured, but I can try with my test Android user if the test would suggest everything is OK. -Original Message- From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Wednesday, January 16, 2013 1:22 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync AutoDiscover Q So you are happy now? :) -Original Message- From: Mayo, Bill [mailto:bill.m...@pittcountync.gov] Sent: Wednesday, January 16, 2013 10:50 AM To: MS-Exchange Admin Issues Subject: RE: ActiveSync AutoDiscover Q Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: X-MS-TNEF-Correlator: x-originating-ip: [10.2.8.3] Content-Type: multipart/alternative; boundary=_000_2740400CE64D4148916D800910CECEF610A98F23SRVMARSintranet_ MIME-Version: 1.0 Return-Path: bill.m...@pittcountync.gov X-OriginalArrivalTime: 16 Jan 2013 15:49:37.0336 (UTC) FILETIME=[1681C380:01CDF401] --_000_2740400CE64D4148916D800910CECEF610A98F23SRVMARSintranet_ Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Ok, never mind my previous message. The problem there was the ActiveSync p= olicy was not allowing non-provisional devices. I changed that and tested = again. That time, I got a successful test with warnings. The only warning= I see is: Analyzing the certificate chains for compatibility problems with Windows Ph= one devices. Potential compatibility problems were identified with some versions of Wind= ows Phone. My original test was on an iPhone. Specifically, it asks for your email ad= dress and a profile name and then goes out and tries to configure everythin= g else by itself (at least that is what it looks like). I can see that it = hits the autoconfigure.xml file. However, after a moment it comes back and= you have to enter the server address, et al. From: Mayo, Bill Sent: Wednesday, January 16, 2013 8:41 AM To: 'MS-Exchange Admin Issues' Subject: RE: ActiveSync AutoDiscover Q It fails at attempting the folder sync: Attempting the FolderSync command on the Exchange ActiveSync session. The test of the FolderSync command failed. Additional Details An HTTP 403 forbidden response was received. The response appears to have c= ome from IIS7. Body of the response: !DOCTYPE html PUBLIC -//W3C//DTD XHT= ML 1.0 Strict//EN http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd; html xmlns=3Dhttp://www.w3.org/1999/xhtml; head meta http-equiv=3DContent-Type content=3Dtext/html; charset=3Diso-8859-= 1/ title403 - Forbidden: Access is denied./title style info removed /head body div id=3Dheaderh1Server Error/h1/div div id=3Dcontent div class=3Dcontent-containerfieldset h2403 - Forbidden: Access is denied./h2 h3You do not have permission to view this directory or page using the cre= dentials that you supplied./h3 /fieldset/div /div --- BR To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ BR or send an email to listmana...@lyris.sunbeltsoftware.com BR with the body: unsubscribe exchangelist --- BR To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ BR or send an email to listmana...@lyris.sunbeltsoftware.com BR with the body: unsubscribe exchangelist --- BR To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ BR or send an email to listmana...@lyris.sunbeltsoftware.com BR with the body: unsubscribe exchangelist --- BR To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ BR or send an email to listmana...@lyris.sunbeltsoftware.com BR with the body: unsubscribe exchangelist /BODY /html From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Tuesday, January 15, 2013 3:45 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync AutoDiscover Q No, the network username should not be there, because by the time the XML i= s generated, you have already authenticated. Instead of the activesync autodiscover test, use the plain activesync t= est, with the autodiscover option. Check the box for synchronize all items= in the Inbox. What happens? From: Mayo, Bill
RE: ActiveSync AutoDiscover Q
Thanks, Michael. (If I had a dollar for every time I had to say that...) -Original Message- From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Wednesday, January 16, 2013 2:00 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync AutoDiscover Q It will vary with every release of every implementation of EAS on every platform. Having to specify the additional information is very common. Some android implementations get it right. Windows Phone gets it right. Sometimes Apple gets it right. :P -Original Message- From: Mayo, Bill [mailto:bill.m...@pittcountync.gov] Sent: Wednesday, January 16, 2013 1:29 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync AutoDiscover Q Well, the same config that gave the below did not do what I expected for the iPhone config, which was to require the user to only give their email address and password and auto-configure the rest. Is it my expectations that are wrong? We can certainly explain to people what to put in the username, domain, and server fields, but it looked like the iPhone was attempting to do all that automatically. My test iPhone user is now manually configured, but I can try with my test Android user if the test would suggest everything is OK. -Original Message- From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Wednesday, January 16, 2013 1:22 PM To: MS-Exchange Admin Issues Subject: RE: ActiveSync AutoDiscover Q So you are happy now? :) -Original Message- From: Mayo, Bill [mailto:bill.m...@pittcountync.gov] Sent: Wednesday, January 16, 2013 10:50 AM To: MS-Exchange Admin Issues Subject: RE: ActiveSync AutoDiscover Q Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: X-MS-TNEF-Correlator: x-originating-ip: [10.2.8.3] Content-Type: multipart/alternative; boundary=_000_2740400CE64D4148916D800910CECEF610A98F23SRVMARSintranet_ MIME-Version: 1.0 Return-Path: bill.m...@pittcountync.gov X-OriginalArrivalTime: 16 Jan 2013 15:49:37.0336 (UTC) FILETIME=[1681C380:01CDF401] --_000_2740400CE64D4148916D800910CECEF610A98F23SRVMARSintranet_ Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Ok, never mind my previous message. The problem there was the ActiveSync p= olicy was not allowing non-provisional devices. I changed that and tested = again. That time, I got a successful test with warnings. The only warning= I see is: Analyzing the certificate chains for compatibility problems with Windows Ph= one devices. Potential compatibility problems were identified with some versions of Wind= ows Phone. My original test was on an iPhone. Specifically, it asks for your email ad= dress and a profile name and then goes out and tries to configure everythin= g else by itself (at least that is what it looks like). I can see that it = hits the autoconfigure.xml file. However, after a moment it comes back and= you have to enter the server address, et al. From: Mayo, Bill Sent: Wednesday, January 16, 2013 8:41 AM To: 'MS-Exchange Admin Issues' Subject: RE: ActiveSync AutoDiscover Q It fails at attempting the folder sync: Attempting the FolderSync command on the Exchange ActiveSync session. The test of the FolderSync command failed. Additional Details An HTTP 403 forbidden response was received. The response appears to have c= ome from IIS7. Body of the response: !DOCTYPE html PUBLIC -//W3C//DTD XHT= ML 1.0 Strict//EN http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd; html xmlns=3Dhttp://www.w3.org/1999/xhtml; head meta http-equiv=3DContent-Type content=3Dtext/html; charset=3Diso-8859-= 1/ title403 - Forbidden: Access is denied./title style info removed /head body div id=3Dheaderh1Server Error/h1/div div id=3Dcontent div class=3Dcontent-containerfieldset h2403 - Forbidden: Access is denied./h2 h3You do not have permission to view this directory or page using the cre= dentials that you supplied./h3 /fieldset/div /div --- BR To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ BR or send an email to listmana...@lyris.sunbeltsoftware.com BR with the body: unsubscribe exchangelist --- BR To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ BR or send an email to listmana...@lyris.sunbeltsoftware.com BR with the body: unsubscribe exchangelist --- BR To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ BR or send an email to listmana...@lyris.sunbeltsoftware.com BR with the body: unsubscribe exchangelist --- BR To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ BR or send an email to listmana...@lyris.sunbeltsoftware.com BR with the body: unsubscribe exchangelist --- BR To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ BR or send an email to listmana...@lyris.sunbeltsoftware.com BR with the body: unsubscribe exchangelist /BODY /html From: Michael B
RE: ActiveSync AutoDiscover Q
No, the network username should not be there, because by the time the XML is generated, you have already authenticated. Instead of the activesync autodiscover test, use the plain activesync test, with the autodiscover option. Check the box for synchronize all items in the Inbox. What happens? From: Mayo, Bill [mailto:bill.m...@pittcountync.gov] Sent: Tuesday, January 15, 2013 3:12 PM To: MS-Exchange Admin Issues Subject: ActiveSync AutoDiscover Q I am trying to test ActiveSync on Exchange 2010 for the first time. I have it working, but I am having trouble getting the autodiscover/auto-configuration to work on a test device. I can tell from our ISA log that the device is receiving the Autodiscover.xml page. I also went to www.testexchangeconnectivity.comhttp://www.testexchangeconnectivity.com and did the Exchange ActiveSync Autodiscover test there, and it came back as passed. The only thing that appears to be missing in the XML returned (that is in the manual configuration) is the network username. I am wondering if that has something to do with it. From testexchangeconnectivity.com, I show the following XML (somewhat edited): ?xml version=1.0? Autodiscover xmlns:xsd=http://www.w3.org/2001/XMLSchema; xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance; xmlns=http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006; Response xmlns=http://schemas.microsoft.com/exchange/autodiscover/mobilesync/responseschema/2006; Cultureen:us/Culture User DisplayNameMayo, Bill/DisplayName EMailAddressmy.em...@mycompany.com/EMailAddressmailto:my.em...@mycompany.com%3c/EMailAddress /User Action Settings Server TypeMobileSync/Type Urlhttps://exchange.mycompany.com/Microsoft-Server-ActiveSync/Urlhttps://exchange.mycompany.com/Microsoft-Server-ActiveSync%3c/Url Namehttps://exchange.mycompany.com /Microsoft-Server-ActiveSync/Name /Server /Settings /Action /Response /Autodiscover Is there something else that needs to be configured that I am missing? ~~ Bill Mayo Pitt County MIS --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: Exchange 2010 logon OWA and ActiveSync questions
Are you using form-based authentication? Why not make your userPrincipalNames match the primary SMTP address? (And just to note: In Exchange 2013, using the primary SMTP address is the default method using FBA.) From: Tom Miller [mailto:tmil...@sfgtrust.com] Sent: Tuesday, December 18, 2012 10:28 AM To: MS-Exchange Admin Issues Subject: Exchange 2010 logon OWA and ActiveSync questions Hi All, Our domain name and user IDs do not match our external smtp e-mail addresses. That seems to be confusing for our staff, since on the Outlook Web App they need to logon with their domain user ID. For those remote users who connect via the Outlook client using Outlook Anywhere method, they also need to enter their domain name and not the e-mail address. Is there any way Exchange can accommodate a logon via the smtp address? Thanks, Tom --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
Re: Exchange 2010 logon OWA and ActiveSync questions
On 12/18/2012 9:43 AM, Michael B. Smith wrote: Are you using form-based authentication? Why not make your userPrincipalNames match the primary SMTP address? (And just to note: In Exchange 2013, using the primary SMTP address is the default method using FBA.) There may be gotchas involved when someone decides to change their e-mail address. I think the userPrincipalName is involved in lower levels APIs so changing it may have unexpected side effects. Plus the e-mail domains and AD DNS domain names may differ. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: Exchange 2010 logon OWA and ActiveSync questions
Sure, there are things that have to be taken into account (keeping email and userPrincipalName in sync, creating UPN suffixes, etc.). All of those are trivial. However, userPrincipalName is used in building an authentication credential, same as the older domain\account. They build exactly the same credential. -Original Message- From: Albert Lunde [mailto:atlu...@panix.com] Sent: Tuesday, December 18, 2012 11:48 AM To: MS-Exchange Admin Issues Subject: Re: Exchange 2010 logon OWA and ActiveSync questions On 12/18/2012 9:43 AM, Michael B. Smith wrote: Are you using form-based authentication? Why not make your userPrincipalNames match the primary SMTP address? (And just to note: In Exchange 2013, using the primary SMTP address is the default method using FBA.) There may be gotchas involved when someone decides to change their e-mail address. I think the userPrincipalName is involved in lower levels APIs so changing it may have unexpected side effects. Plus the e-mail domains and AD DNS domain names may differ. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: Exchange 2010 logon OWA and ActiveSync questions
I don't, but it's literally a one-liner. Set the UserPrincipalName to PrimarySmtpAddress . :P From: Tom Miller [mailto:tmil...@sfgtrust.com] Sent: Tuesday, December 18, 2012 11:13 AM To: MS-Exchange Admin Issues Subject: RE: Exchange 2010 logon OWA and ActiveSync questions Hadn't thought of that. That's easy enough, thank you. I don't suppose you have a Power shell script handy to change userPrincipalName to match primary smtp alias? From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Tuesday, December 18, 2012 10:43 AM To: MS-Exchange Admin Issues Subject: RE: Exchange 2010 logon OWA and ActiveSync questions Are you using form-based authentication? Why not make your userPrincipalNames match the primary SMTP address? (And just to note: In Exchange 2013, using the primary SMTP address is the default method using FBA.) From: Tom Miller [mailto:tmil...@sfgtrust.com] Sent: Tuesday, December 18, 2012 10:28 AM To: MS-Exchange Admin Issues Subject: Exchange 2010 logon OWA and ActiveSync questions Hi All, Our domain name and user IDs do not match our external smtp e-mail addresses. That seems to be confusing for our staff, since on the Outlook Web App they need to logon with their domain user ID. For those remote users who connect via the Outlook client using Outlook Anywhere method, they also need to enter their domain name and not the e-mail address. Is there any way Exchange can accommodate a logon via the smtp address? Thanks, Tom --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: ActiveSync Issue(s)
Mike, We run into the same exact thing from time to time and there’s no rhyme or reason to it, as you alluded to. We use Zenprise here and the techs usually just reinstall the app or wipe the device and try again. Regards, Don Guyer Catholic Health East - Information Technology Enterprise Directory Messaging Services 3805 West Chester Pike, Suite 100, Newtown Square, Pa 19073 email: dgu...@che.orgmailto:dgu...@che.org Office: 610.550.3595 | Cell: 610.955.6528 | Fax: 610.271.9440 For immediate assistance, please open a Service Desk ticket or call the helpdesk @ 610-492-3839. [cid:image001.jpg@01CDB688.FCE7F580] From: Mike Tavares [mailto:miketava...@comcast.net] Sent: Monday, October 29, 2012 10:38 AM To: MS-Exchange Admin Issues Subject: ActiveSync Issue(s) For the last week or so I have been chasing my tail around in circles trying to figure this one out. The issue is I have roughly 400 activesync devices (IOS 4, 5, 6, All android versions, Blackberry Playbook and 1 palm device). A small number of IOS devices (using both iOS 5 and IOS 6) are randomly getting the error message cannot get mail, the connection to the server failed, and if they are not getting the error the connection to the server is extremely slow. This affects about 10 devices that I am aware of and sometimes all of them at the same time, sometimes just individual devices. (all different carriers) The exchange environment is Exchange 2007 (750 users). ISA (2006) server handling the ActiveSync Connections. 2 CAS Servers. OWA (goes through the ISA server as well) and Exchange itself seem to be working ok at the time these issues arise. The issue happens whether these devices are on wireless or the cellular network. Doesn’t happen at any consistent times. When the devices are not connecting at all I do not see any connection attempts on the issue. When the issue is slowness, I see the connection on the isa server and response is generally under 35ms, (varies depending on the size of the message it is syncing) so that tells me isa-exchange connection is ok (and all the other remaining devices are connected and syncing with no issues). For a while I thought the issue was an iOS 6 issue since they were 100% of the devices having the issues. But now I have 1 iOS 5 device having the same problem. I know with Exchange 2010 I could do some throttling to see that had any affect on the issue, but since I am still on 2007 I don’t have that ability. Not sure where to look, so I am looking for some ideas. Thanks Mike --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist Confidentiality Notice: This e-mail, including any attachments is the property of Catholic Health East and is intended for the sole use of the intended recipient(s). It may contain information that is privileged and confidential. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please delete this message, and reply to the sender regarding the error in a separate email. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist inline: image001.jpg
ActiveSync Issue(s)
For the last week or so I have been chasing my tail around in circles trying to figure this one out. The issue is I have roughly 400 activesync devices (IOS 4, 5, 6, All android versions, Blackberry Playbook and 1 palm device). A small number of IOS devices (using both iOS 5 and IOS 6) are randomly getting the error message cannot get mail, the connection to the server failed, and if they are not getting the error the connection to the server is extremely slow. This affects about 10 devices that I am aware of and sometimes all of them at the same time, sometimes just individual devices. (all different carriers) The exchange environment is Exchange 2007 (750 users). ISA (2006) server handling the ActiveSync Connections. 2 CAS Servers. OWA (goes through the ISA server as well) and Exchange itself seem to be working ok at the time these issues arise. The issue happens whether these devices are on wireless or the cellular network. Doesn’t happen at any consistent times. When the devices are not connecting at all I do not see any connection attempts on the issue. When the issue is slowness, I see the connection on the isa server and response is generally under 35ms, (varies depending on the size of the message it is syncing) so that tells me isa-exchange connection is ok (and all the other remaining devices are connected and syncing with no issues). For a while I thought the issue was an iOS 6 issue since they were 100% of the devices having the issues. But now I have 1 iOS 5 device having the same problem. I know with Exchange 2010 I could do some throttling to see that had any affect on the issue, but since I am still on 2007 I don’t have that ability. Not sure where to look, so I am looking for some ideas. Thanks Mike --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: iOS 6 issues with Exchange ActiveSync
We have one confirmed reported issue that fits this description. This user has many devices attaching to Exchange 2010 SP2 RU4. These are iPhone5 iOS6, Outlook 2011 (EWS), OWA (Safari) along with an iPad2 (iOS6). The 'missing' calendar items were found and restored from the iPad as they were removed from the mailbox and subsequently all other 'devices/cache'. We believe the iPad triggered the loss as this is where the missing calendar items were found but have no further proof as to how this may have occurred. As most of our faculty has numerous devices to connect to email, this has the potential to be a very serious issue. I have hear many time that Microsoft supports ActiveSync in general but it is up to the individual manufacture as to how they implement this in their device. Basically there is no 'official' assistance from MS on these intermittent issues. Now is the time to review how good your backup software really is. Steven Alfano Sr. Systems Administrator The Rockefeller University salf...@rockefeller.edu www.rockefeller.edu From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Wednesday, October 03, 2012 2:14 PM To: MS-Exchange Admin Issues Subject: iOS 6 issues with Exchange ActiveSync Can't confirm or deny these, but to follow on my comments from yesterday and Monday: https://discussions.apple.com/thread/4351951 http://www.engadget.com/2012/10/01/early-ios-6-adopters-report-problems-getting-exchange-push-email/ Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: iOS 6 issues with Exchange ActiveSync
Calendar synch issues such as this have been around prior to iOS6, as was discussed on this list last week. Regards, Don Guyer Catholic Health East - Information Technology Enterprise Directory Messaging Services 3805 West Chester Pike, Suite 100, Newtown Square, Pa 19073 email: dgu...@che.orgmailto:dgu...@che.org Office: 610.550.3595 | Cell: 610.955.6528 | Fax: 610.271.9440 For immediate assistance, please open a Service Desk ticket or call the helpdesk @ 610-492-3839. [cid:image001.jpg@01CDA211.E05A4B10] From: Steven Alfano [mailto:salf...@mail.rockefeller.edu] Sent: Thursday, October 04, 2012 9:16 AM To: MS-Exchange Admin Issues Subject: RE: iOS 6 issues with Exchange ActiveSync We have one confirmed reported issue that fits this description. This user has many devices attaching to Exchange 2010 SP2 RU4. These are iPhone5 iOS6, Outlook 2011 (EWS), OWA (Safari) along with an iPad2 (iOS6). The 'missing' calendar items were found and restored from the iPad as they were removed from the mailbox and subsequently all other 'devices/cache'. We believe the iPad triggered the loss as this is where the missing calendar items were found but have no further proof as to how this may have occurred. As most of our faculty has numerous devices to connect to email, this has the potential to be a very serious issue. I have hear many time that Microsoft supports ActiveSync in general but it is up to the individual manufacture as to how they implement this in their device. Basically there is no 'official' assistance from MS on these intermittent issues. Now is the time to review how good your backup software really is. Steven Alfano Sr. Systems Administrator The Rockefeller University salf...@rockefeller.edumailto:salf...@rockefeller.edu www.rockefeller.eduhttp://www.rockefeller.edu From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Wednesday, October 03, 2012 2:14 PM To: MS-Exchange Admin Issues Subject: iOS 6 issues with Exchange ActiveSync Can't confirm or deny these, but to follow on my comments from yesterday and Monday: https://discussions.apple.com/thread/4351951 http://www.engadget.com/2012/10/01/early-ios-6-adopters-report-problems-getting-exchange-push-email/ Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist Confidentiality Notice: This e-mail, including any attachments is the property of Catholic Health East and is intended for the sole use of the intended recipient(s). It may contain information that is privileged and confidential. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please delete this message, and reply to the sender regarding the error in a separate email. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelistinline: image001.jpg
RE: iOS 6 issues with Exchange ActiveSync
Microsoft has a logo program where they will certify any ActiveSync implementation from a protocol licensee. I have no idea how much it costs. That being said, I suspect it's a drop so small that Apple and the various Android implementers would never notice it. Choosing to not certify their implementations (and thus avoiding these problems) is a pure choice that is made by the licensee. Microsoft actively triages each one of these issues to determine whether the implementation fault is with Microsoft or with the licensee. It does represent a significant support burden. From: Steven Alfano [mailto:salf...@mail.rockefeller.edu] Sent: Thursday, October 4, 2012 9:16 AM To: MS-Exchange Admin Issues Subject: RE: iOS 6 issues with Exchange ActiveSync We have one confirmed reported issue that fits this description. This user has many devices attaching to Exchange 2010 SP2 RU4. These are iPhone5 iOS6, Outlook 2011 (EWS), OWA (Safari) along with an iPad2 (iOS6). The 'missing' calendar items were found and restored from the iPad as they were removed from the mailbox and subsequently all other 'devices/cache'. We believe the iPad triggered the loss as this is where the missing calendar items were found but have no further proof as to how this may have occurred. As most of our faculty has numerous devices to connect to email, this has the potential to be a very serious issue. I have hear many time that Microsoft supports ActiveSync in general but it is up to the individual manufacture as to how they implement this in their device. Basically there is no 'official' assistance from MS on these intermittent issues. Now is the time to review how good your backup software really is. Steven Alfano Sr. Systems Administrator The Rockefeller University salf...@rockefeller.edumailto:salf...@rockefeller.edu www.rockefeller.eduhttp://www.rockefeller.edu From: Michael B. Smith [mailto:mich...@smithcons.com]mailto:[mailto:mich...@smithcons.com] Sent: Wednesday, October 03, 2012 2:14 PM To: MS-Exchange Admin Issues Subject: iOS 6 issues with Exchange ActiveSync Can't confirm or deny these, but to follow on my comments from yesterday and Monday: https://discussions.apple.com/thread/4351951 http://www.engadget.com/2012/10/01/early-ios-6-adopters-report-problems-getting-exchange-push-email/ Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
Re: iOS 6 issues with Exchange ActiveSync
BTW, I confirmed it - the sales manager who was having this problem did indeed just upgrade his iPhone to iOS 6. Kurt On Wed, Oct 3, 2012 at 11:13 AM, Michael B. Smith mich...@smithcons.com wrote: Can’t confirm or deny these, but to follow on my comments from yesterday and Monday: https://discussions.apple.com/thread/4351951 http://www.engadget.com/2012/10/01/early-ios-6-adopters-report-problems-getting-exchange-push-email/ Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: iOS 6 issues with Exchange ActiveSync
Thx, Michael! Regards, Don Guyer Catholic Health East - Information Technology Enterprise Directory Messaging Services 3805 West Chester Pike, Suite 100, Newtown Square, Pa 19073 email: dgu...@che.orgmailto:dgu...@che.org Office: 610.550.3595 | Cell: 610.955.6528 | Fax: 610.271.9440 For immediate assistance, please open a Service Desk ticket or call the helpdesk @ 610-492-3839. [cid:image001.jpg@01CDA173.25CAA180] From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Wednesday, October 03, 2012 2:14 PM To: MS-Exchange Admin Issues Subject: iOS 6 issues with Exchange ActiveSync Can't confirm or deny these, but to follow on my comments from yesterday and Monday: https://discussions.apple.com/thread/4351951 http://www.engadget.com/2012/10/01/early-ios-6-adopters-report-problems-getting-exchange-push-email/ Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist Confidentiality Notice: This e-mail, including any attachments is the property of Catholic Health East and is intended for the sole use of the intended recipient(s). It may contain information that is privileged and confidential. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please delete this message, and reply to the sender regarding the error in a separate email. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelistinline: image001.jpg
RE: iOS 6 issues with Exchange ActiveSync
I haven't had any issues once I upgraded to 6. Both my old 3GS and my i5 seem to by syncing properly with Ex2007. From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Wednesday, October 03, 2012 2:14 PM To: MS-Exchange Admin Issues Subject: iOS 6 issues with Exchange ActiveSync Can't confirm or deny these, but to follow on my comments from yesterday and Monday: https://discussions.apple.com/thread/4351951 http://www.engadget.com/2012/10/01/early-ios-6-adopters-report-problems-getting-exchange-push-email/ Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
Re: iOS 6 issues with Exchange ActiveSync
+1 iPhone 4 here Our help desk has had no calls yet and we support 4000+ iOS devices YMMV On Wed, Oct 3, 2012 at 2:33 PM, Chinnery, Paul pa...@mmcwm.com wrote: I haven't had any issues once I upgraded to 6. Both my old 3GS and my i5 seem to by syncing properly with Ex2007. ** ** *From:* Michael B. Smith [mailto:mich...@smithcons.com] *Sent:* Wednesday, October 03, 2012 2:14 PM *To:* MS-Exchange Admin Issues *Subject:* iOS 6 issues with Exchange ActiveSync ** ** Can’t confirm or deny these, but to follow on my comments from yesterday and Monday: ** ** https://discussions.apple.com/thread/4351951 http://www.engadget.com/2012/10/01/early-ios-6-adopters-report-problems-getting-exchange-push-email/ ** ** Regards, ** ** Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- smsadm --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
Re: iOS 6 issues with Exchange ActiveSync
No problems to report here either. I am on an iPhone 4 running iOS 6, I am still on Exchange 2003. We do not have any reports of issues from any of our other iPhone users. On Wed, Oct 3, 2012 at 11:13 AM, Michael B. Smith mich...@smithcons.comwrote: Can’t confirm or deny these, but to follow on my comments from yesterday and Monday: ** ** https://discussions.apple.com/thread/4351951 http://www.engadget.com/2012/10/01/early-ios-6-adopters-report-problems-getting-exchange-push-email/ ** ** Regards, ** ** Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- Thank you, Mike Sullivan --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: iOS 6 issues with Exchange ActiveSync
Same here, Exchange 2010 with many thousands of devices. I asked around and we don't have any reported issues (yet). From: Mike Sullivan [mailto:neog...@gmail.com] Sent: Wednesday, October 03, 2012 2:08 PM To: MS-Exchange Admin Issues Subject: Re: iOS 6 issues with Exchange ActiveSync No problems to report here either. I am on an iPhone 4 running iOS 6, I am still on Exchange 2003. We do not have any reports of issues from any of our other iPhone users. On Wed, Oct 3, 2012 at 11:13 AM, Michael B. Smith mich...@smithcons.commailto:mich...@smithcons.com wrote: Can't confirm or deny these, but to follow on my comments from yesterday and Monday: https://discussions.apple.com/thread/4351951 http://www.engadget.com/2012/10/01/early-ios-6-adopters-report-problems-getting-exchange-push-email/ Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- Thank you, Mike Sullivan --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: iOS 6 issues with Exchange ActiveSync
I've seen it myself! I'm not a casual iOS / ActiveSync user either, so honestly - I'm not imagining it! But, I've thought nothing of it to be honest - because it mostly works; but several times since upgrading push has stopped working until I've manually updated.. Then it's OK again. It's happened enough that I've noticed, but not enough that I've looked into it. Steve From: Young, Darren [mailto:darren.yo...@chicagobooth.edu] Sent: 03 October 2012 20:10 To: MS-Exchange Admin Issues Subject: RE: iOS 6 issues with Exchange ActiveSync Same here, Exchange 2010 with many thousands of devices. I asked around and we don't have any reported issues (yet). From: Mike Sullivan [mailto:neog...@gmail.com]mailto:[mailto:neog...@gmail.com] Sent: Wednesday, October 03, 2012 2:08 PM To: MS-Exchange Admin Issues Subject: Re: iOS 6 issues with Exchange ActiveSync No problems to report here either. I am on an iPhone 4 running iOS 6, I am still on Exchange 2003. We do not have any reports of issues from any of our other iPhone users. On Wed, Oct 3, 2012 at 11:13 AM, Michael B. Smith mich...@smithcons.commailto:mich...@smithcons.com wrote: Can't confirm or deny these, but to follow on my comments from yesterday and Monday: https://discussions.apple.com/thread/4351951 http://www.engadget.com/2012/10/01/early-ios-6-adopters-report-problems-getting-exchange-push-email/ Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- Thank you, Mike Sullivan --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: iOS 6 issues with Exchange ActiveSync
Well I have a user reporting this now. She is a admin assistant for a couple of higher ups and for the past week a lot of meetings she sets up are sending out cancelations and being removed. Only on change is one of the people she works for got his iphone5 last week. From: Steve Goodman [mailto:st...@stevieg.org] Sent: Wednesday, October 03, 2012 3:37 PM To: MS-Exchange Admin Issues Subject: RE: iOS 6 issues with Exchange ActiveSync I've seen it myself! I'm not a casual iOS / ActiveSync user either, so honestly - I'm not imagining it! But, I've thought nothing of it to be honest - because it mostly works; but several times since upgrading push has stopped working until I've manually updated.. Then it's OK again. It's happened enough that I've noticed, but not enough that I've looked into it. Steve From: Young, Darren [mailto:darren.yo...@chicagobooth.edu]mailto:[mailto:darren.yo...@chicagobooth.edu] Sent: 03 October 2012 20:10 To: MS-Exchange Admin Issues Subject: RE: iOS 6 issues with Exchange ActiveSync Same here, Exchange 2010 with many thousands of devices. I asked around and we don't have any reported issues (yet). From: Mike Sullivan [mailto:neog...@gmail.com]mailto:[mailto:neog...@gmail.com] Sent: Wednesday, October 03, 2012 2:08 PM To: MS-Exchange Admin Issues Subject: Re: iOS 6 issues with Exchange ActiveSync No problems to report here either. I am on an iPhone 4 running iOS 6, I am still on Exchange 2003. We do not have any reports of issues from any of our other iPhone users. On Wed, Oct 3, 2012 at 11:13 AM, Michael B. Smith mich...@smithcons.commailto:mich...@smithcons.com wrote: Can't confirm or deny these, but to follow on my comments from yesterday and Monday: https://discussions.apple.com/thread/4351951 http://www.engadget.com/2012/10/01/early-ios-6-adopters-report-problems-getting-exchange-push-email/ Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- Thank you, Mike Sullivan --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
Re: iOS 6 issues with Exchange ActiveSync
Exchange 2003, sales manager with an iPhone. I'm trying to confirm whether or not he's upgraded to iOS 6, but the what's described in the Apple thread is *exaclty* what happened to him. Thanks a bunch for these links. Kurt On Wed, Oct 3, 2012 at 11:13 AM, Michael B. Smith mich...@smithcons.com wrote: Can’t confirm or deny these, but to follow on my comments from yesterday and Monday: https://discussions.apple.com/thread/4351951 http://www.engadget.com/2012/10/01/early-ios-6-adopters-report-problems-getting-exchange-push-email/ Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: Semi-OT: Misbehaving ActiveSync client
And now for a bit of thread necromancy... Turns out the issue was my F5 LTM. The out of the box Exchange 2010 iApp template has some issues, and they released a newer iApp template earlier this month. Once I rebuilt the iApp with the new template, everything worked correctly on the phone. Bloody F5... DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: Damien Solodow Sent: Friday, July 06, 2012 10:11 AM To: 'MS-Exchange Admin Issues' Subject: RE: Semi-OT: Misbehaving ActiveSync client It's as current as I can get it, and the ActiveSync policy allows non-provisionable devices. I'll try another one of the same model in the unlikely event something is weird with this specific phone (we had some weird issues getting it activated for the wireless provider). What kills me about this whole issue is that Samsung is making a big push on this device (and a few of their others) for the enterprise... DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: Guyer, Don [mailto:dgu...@che.org]mailto:[mailto:dgu...@che.org] Sent: Friday, July 06, 2012 8:37 AM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Also, make sure the device is up to date with patches, O/S level, etc. We've had some issues with Ice Cream Sandwich (don't get me started with that one), don't know the version number equivalent off the top of my head. They released a patch recently that resolved at least one reported issue with a device not synching properly. We've also had some people who've had to go as far as get a different Android-based device. Regards, Don Guyer Catholic Health East - Information Technology Enterprise Directory Messaging Services 3805 West Chester Pike, Suite 100, Newtown Square, Pa 19073 email: dgu...@che.orgmailto:dgu...@che.org Office: 610.550.3595 | Cell: 610.955.6528 | Fax: 610.271.9440 For immediate assistance, please open a Service Desk ticket or call the helpdesk @ 610-492-3839. [Description: Description: Description: InfoService-Logo240] From: Guyer, Don Sent: Friday, July 06, 2012 8:30 AM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client That is what we've had to do with a handful of devices. From the bottom post in that link: Create a second policy - could be identical to the first one really, but check Allow non-provisionable devices. Regards, Don Guyer Catholic Health East - Information Technology Enterprise Directory Messaging Services 3805 West Chester Pike, Suite 100, Newtown Square, Pa 19073 email: dgu...@che.orgmailto:dgu...@che.org Office: 610.550.3595 | Cell: 610.955.6528 | Fax: 610.271.9440 For immediate assistance, please open a Service Desk ticket or call the helpdesk @ 610-492-3839. [Description: Description: Description: InfoService-Logo240] From: Steve Goodman [mailto:st...@stevieg.org]mailto:[mailto:st...@stevieg.org] Sent: Thursday, July 05, 2012 6:29 PM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client It sounds vaguely like this issue, which I'd seen myself on a Galaxy SII but thought it might have been fixed by Samsung by now: http://social.technet.microsoft.com/Forums/pl-PL/exchange2010/thread/6946adb2-d241-4bcd-9692-db5253b11ffc Steve From: Damien Solodow [mailto:damien.solo...@harrison.edu]mailto:[mailto:damien.solo...@harrison.edu] Sent: 05 July 2012 23:08 To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Pretty much. :) DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov]mailto:[mailto:jhea...@dfg.ca.gov] Sent: Thursday, July 05, 2012 6:02 PM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client So the phone thinks you're good to go, yet you get no mail on the phone? Joe Heaton ITB - Enterprise Server Support From: Damien Solodow [mailto:damien.solo...@harrison.edu]mailto:[mailto:damien.solo...@harrison.edu] Sent: Thursday, July 05, 2012 12:43 PM To: Heaton, Joseph@DFG; MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Yep, configured the account as Microsoft Exchange ActiveSync, and no errors during the creation. It gives me a couple of prompts about needing to allow device management, etc. DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov]mailto:[mailto:jhea...@dfg.ca.gov] Sent: Thursday, July 05, 2012 3:15 PM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Odd, I'm using the Galaxy Nexus, with 4.04 and it's working fine. You've created the account on the phone as a Corporate account, correct? And does the phone give you any errors when creating? Joe Heaton ITB - Enterprise Server Support From: Damien Solodow [mailto:damien.solo...@harrison.edu]mailto
RE: Semi-OT: Misbehaving ActiveSync client
Good news! I just ran into an issue where we tried everything under the sun (well almost everything) and still couldn't get the iPhone to work, even straight A/S. I ended up moving the mailbox to another SG/DB and it worked. Now, to figure out exactly why but, we're in the midst of an email migration so that may never happen. Regards, Don Guyer Catholic Health East - Information Technology Enterprise Directory Messaging Services 3805 West Chester Pike, Suite 100, Newtown Square, Pa 19073 email: dgu...@che.orgmailto:dgu...@che.org Office: 610.550.3595 | Cell: 610.955.6528 | Fax: 610.271.9440 For immediate assistance, please open a Service Desk ticket or call the helpdesk @ 610-492-3839. [cid:image001.jpg@01CD7196.C0ACB6F0] From: Damien Solodow [mailto:damien.solo...@harrison.edu] Sent: Friday, August 03, 2012 4:25 PM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client And now for a bit of thread necromancy... Turns out the issue was my F5 LTM. The out of the box Exchange 2010 iApp template has some issues, and they released a newer iApp template earlier this month. Once I rebuilt the iApp with the new template, everything worked correctly on the phone. Bloody F5... DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: Damien Solodow Sent: Friday, July 06, 2012 10:11 AM To: 'MS-Exchange Admin Issues' Subject: RE: Semi-OT: Misbehaving ActiveSync client It's as current as I can get it, and the ActiveSync policy allows non-provisionable devices. I'll try another one of the same model in the unlikely event something is weird with this specific phone (we had some weird issues getting it activated for the wireless provider). What kills me about this whole issue is that Samsung is making a big push on this device (and a few of their others) for the enterprise... DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: Guyer, Don [mailto:dgu...@che.org]mailto:[mailto:dgu...@che.org] Sent: Friday, July 06, 2012 8:37 AM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Also, make sure the device is up to date with patches, O/S level, etc. We've had some issues with Ice Cream Sandwich (don't get me started with that one), don't know the version number equivalent off the top of my head. They released a patch recently that resolved at least one reported issue with a device not synching properly. We've also had some people who've had to go as far as get a different Android-based device. Regards, Don Guyer Catholic Health East - Information Technology Enterprise Directory Messaging Services 3805 West Chester Pike, Suite 100, Newtown Square, Pa 19073 email: dgu...@che.orgmailto:dgu...@che.org Office: 610.550.3595 | Cell: 610.955.6528 | Fax: 610.271.9440 For immediate assistance, please open a Service Desk ticket or call the helpdesk @ 610-492-3839. [cid:image001.jpg@01CD7196.C0ACB6F0] From: Guyer, Don Sent: Friday, July 06, 2012 8:30 AM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client That is what we've had to do with a handful of devices. From the bottom post in that link: Create a second policy - could be identical to the first one really, but check Allow non-provisionable devices. Regards, Don Guyer Catholic Health East - Information Technology Enterprise Directory Messaging Services 3805 West Chester Pike, Suite 100, Newtown Square, Pa 19073 email: dgu...@che.orgmailto:dgu...@che.org Office: 610.550.3595 | Cell: 610.955.6528 | Fax: 610.271.9440 For immediate assistance, please open a Service Desk ticket or call the helpdesk @ 610-492-3839. [cid:image001.jpg@01CD7196.C0ACB6F0] From: Steve Goodman [mailto:st...@stevieg.org]mailto:[mailto:st...@stevieg.org] Sent: Thursday, July 05, 2012 6:29 PM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client It sounds vaguely like this issue, which I'd seen myself on a Galaxy SII but thought it might have been fixed by Samsung by now: http://social.technet.microsoft.com/Forums/pl-PL/exchange2010/thread/6946adb2-d241-4bcd-9692-db5253b11ffc Steve From: Damien Solodow [mailto:damien.solo...@harrison.edu]mailto:[mailto:damien.solo...@harrison.edu] Sent: 05 July 2012 23:08 To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Pretty much. :) DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov]mailto:[mailto:jhea...@dfg.ca.gov] Sent: Thursday, July 05, 2012 6:02 PM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client So the phone thinks you're good to go, yet you get no mail on the phone? Joe Heaton ITB - Enterprise Server Support From: Damien Solodow [mailto:damien.solo...@harrison.edu]mailto:[mailto:damien.solo...@harrison.edu] Sent: Thursday, July 05, 2012 12:43 PM To: Heaton
RE: Semi-OT: Misbehaving ActiveSync client
That is what we've had to do with a handful of devices. From the bottom post in that link: Create a second policy - could be identical to the first one really, but check Allow non-provisionable devices. Regards, Don Guyer Catholic Health East - Information Technology Enterprise Directory Messaging Services 3805 West Chester Pike, Suite 100, Newtown Square, Pa 19073 email: dgu...@che.orgmailto:dgu...@che.org Office: 610.550.3595 | Cell: 610.955.6528 | Fax: 610.271.9440 For immediate assistance, please open a Service Desk ticket or call the helpdesk @ 610-492-3839. [cid:image001.jpg@01CD5B51.8738D620] From: Steve Goodman [mailto:st...@stevieg.org] Sent: Thursday, July 05, 2012 6:29 PM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client It sounds vaguely like this issue, which I'd seen myself on a Galaxy SII but thought it might have been fixed by Samsung by now: http://social.technet.microsoft.com/Forums/pl-PL/exchange2010/thread/6946adb2-d241-4bcd-9692-db5253b11ffc Steve From: Damien Solodow [mailto:damien.solo...@harrison.edu] Sent: 05 July 2012 23:08 To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Pretty much. :) DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov] Sent: Thursday, July 05, 2012 6:02 PM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client So the phone thinks you're good to go, yet you get no mail on the phone? Joe Heaton ITB - Enterprise Server Support From: Damien Solodow [mailto:damien.solo...@harrison.edu]mailto:[mailto:damien.solo...@harrison.edu] Sent: Thursday, July 05, 2012 12:43 PM To: Heaton, Joseph@DFG; MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Yep, configured the account as Microsoft Exchange ActiveSync, and no errors during the creation. It gives me a couple of prompts about needing to allow device management, etc. DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov]mailto:[mailto:jhea...@dfg.ca.gov] Sent: Thursday, July 05, 2012 3:15 PM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Odd, I'm using the Galaxy Nexus, with 4.04 and it's working fine. You've created the account on the phone as a Corporate account, correct? And does the phone give you any errors when creating? Joe Heaton ITB - Enterprise Server Support From: Damien Solodow [mailto:damien.solo...@harrison.edu]mailto:[mailto:damien.solo...@harrison.edu] Sent: Thursday, July 05, 2012 11:53 AM To: Heaton, Joseph@DFG; MS-Exchange Admin Issues Subject: Semi-OT: Misbehaving ActiveSync client I recently swapped out my BB for a new Android; the Galaxy S3 running Android 4.04, and setup an account for my Exchange system. Problem is, it doesn't sync. We have a number of other Android users working ok, but none of the other partnerships are with this model. When I create the account, it does the auto-discover properly and the partnership gets created, I can see the information with get-activesyncdevice. Normally DeviceAccessState shows Allowed, but periodically it will be Blocked with DeviceAccessStateReason as Policy. I created a test policy and assigned it to just my account and made it as open/permissive as possible but it will still occasionally show blocked, and I don't get any data synced. I've gathered the ActiveSync logs from ECP, but it hasn't said anything productive. Any ideas what might be going on or how to help narrow it down? DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE 500 North Meridian St Suite 500 Indianapolis, IN 46204-1213 www.harrison.eduhttp://www.harrison.edu/ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com
RE: Semi-OT: Misbehaving ActiveSync client
Also, make sure the device is up to date with patches, O/S level, etc. We've had some issues with Ice Cream Sandwich (don't get me started with that one), don't know the version number equivalent off the top of my head. They released a patch recently that resolved at least one reported issue with a device not synching properly. We've also had some people who've had to go as far as get a different Android-based device. Regards, Don Guyer Catholic Health East - Information Technology Enterprise Directory Messaging Services 3805 West Chester Pike, Suite 100, Newtown Square, Pa 19073 email: dgu...@che.orgmailto:dgu...@che.org Office: 610.550.3595 | Cell: 610.955.6528 | Fax: 610.271.9440 For immediate assistance, please open a Service Desk ticket or call the helpdesk @ 610-492-3839. [cid:image001.jpg@01CD5B52.79BFA0E0] From: Guyer, Don Sent: Friday, July 06, 2012 8:30 AM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client That is what we've had to do with a handful of devices. From the bottom post in that link: Create a second policy - could be identical to the first one really, but check Allow non-provisionable devices. Regards, Don Guyer Catholic Health East - Information Technology Enterprise Directory Messaging Services 3805 West Chester Pike, Suite 100, Newtown Square, Pa 19073 email: dgu...@che.orgmailto:dgu...@che.org Office: 610.550.3595 | Cell: 610.955.6528 | Fax: 610.271.9440 For immediate assistance, please open a Service Desk ticket or call the helpdesk @ 610-492-3839. [cid:image001.jpg@01CD5B52.79BFA0E0] From: Steve Goodman [mailto:st...@stevieg.org] Sent: Thursday, July 05, 2012 6:29 PM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client It sounds vaguely like this issue, which I'd seen myself on a Galaxy SII but thought it might have been fixed by Samsung by now: http://social.technet.microsoft.com/Forums/pl-PL/exchange2010/thread/6946adb2-d241-4bcd-9692-db5253b11ffc Steve From: Damien Solodow [mailto:damien.solo...@harrison.edu] Sent: 05 July 2012 23:08 To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Pretty much. :) DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov] Sent: Thursday, July 05, 2012 6:02 PM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client So the phone thinks you're good to go, yet you get no mail on the phone? Joe Heaton ITB - Enterprise Server Support From: Damien Solodow [mailto:damien.solo...@harrison.edu]mailto:[mailto:damien.solo...@harrison.edu] Sent: Thursday, July 05, 2012 12:43 PM To: Heaton, Joseph@DFG; MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Yep, configured the account as Microsoft Exchange ActiveSync, and no errors during the creation. It gives me a couple of prompts about needing to allow device management, etc. DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov]mailto:[mailto:jhea...@dfg.ca.gov] Sent: Thursday, July 05, 2012 3:15 PM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Odd, I'm using the Galaxy Nexus, with 4.04 and it's working fine. You've created the account on the phone as a Corporate account, correct? And does the phone give you any errors when creating? Joe Heaton ITB - Enterprise Server Support From: Damien Solodow [mailto:damien.solo...@harrison.edu]mailto:[mailto:damien.solo...@harrison.edu] Sent: Thursday, July 05, 2012 11:53 AM To: Heaton, Joseph@DFG; MS-Exchange Admin Issues Subject: Semi-OT: Misbehaving ActiveSync client I recently swapped out my BB for a new Android; the Galaxy S3 running Android 4.04, and setup an account for my Exchange system. Problem is, it doesn't sync. We have a number of other Android users working ok, but none of the other partnerships are with this model. When I create the account, it does the auto-discover properly and the partnership gets created, I can see the information with get-activesyncdevice. Normally DeviceAccessState shows Allowed, but periodically it will be Blocked with DeviceAccessStateReason as Policy. I created a test policy and assigned it to just my account and made it as open/permissive as possible but it will still occasionally show blocked, and I don't get any data synced. I've gathered the ActiveSync logs from ECP, but it hasn't said anything productive. Any ideas what might be going on or how to help narrow it down? DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE 500 North Meridian St Suite 500 Indianapolis, IN 46204-1213 www.harrison.eduhttp://www.harrison.edu/ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana
RE: Semi-OT: Misbehaving ActiveSync client
It's as current as I can get it, and the ActiveSync policy allows non-provisionable devices. I'll try another one of the same model in the unlikely event something is weird with this specific phone (we had some weird issues getting it activated for the wireless provider). What kills me about this whole issue is that Samsung is making a big push on this device (and a few of their others) for the enterprise... DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: Guyer, Don [mailto:dgu...@che.org] Sent: Friday, July 06, 2012 8:37 AM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Also, make sure the device is up to date with patches, O/S level, etc. We've had some issues with Ice Cream Sandwich (don't get me started with that one), don't know the version number equivalent off the top of my head. They released a patch recently that resolved at least one reported issue with a device not synching properly. We've also had some people who've had to go as far as get a different Android-based device. Regards, Don Guyer Catholic Health East - Information Technology Enterprise Directory Messaging Services 3805 West Chester Pike, Suite 100, Newtown Square, Pa 19073 email: dgu...@che.orgmailto:dgu...@che.org Office: 610.550.3595 | Cell: 610.955.6528 | Fax: 610.271.9440 For immediate assistance, please open a Service Desk ticket or call the helpdesk @ 610-492-3839. [Description: Description: Description: InfoService-Logo240] From: Guyer, Don Sent: Friday, July 06, 2012 8:30 AM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client That is what we've had to do with a handful of devices. From the bottom post in that link: Create a second policy - could be identical to the first one really, but check Allow non-provisionable devices. Regards, Don Guyer Catholic Health East - Information Technology Enterprise Directory Messaging Services 3805 West Chester Pike, Suite 100, Newtown Square, Pa 19073 email: dgu...@che.orgmailto:dgu...@che.org Office: 610.550.3595 | Cell: 610.955.6528 | Fax: 610.271.9440 For immediate assistance, please open a Service Desk ticket or call the helpdesk @ 610-492-3839. [Description: Description: Description: InfoService-Logo240] From: Steve Goodman [mailto:st...@stevieg.org]mailto:[mailto:st...@stevieg.org] Sent: Thursday, July 05, 2012 6:29 PM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client It sounds vaguely like this issue, which I'd seen myself on a Galaxy SII but thought it might have been fixed by Samsung by now: http://social.technet.microsoft.com/Forums/pl-PL/exchange2010/thread/6946adb2-d241-4bcd-9692-db5253b11ffc Steve From: Damien Solodow [mailto:damien.solo...@harrison.edu]mailto:[mailto:damien.solo...@harrison.edu] Sent: 05 July 2012 23:08 To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Pretty much. :) DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov]mailto:[mailto:jhea...@dfg.ca.gov] Sent: Thursday, July 05, 2012 6:02 PM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client So the phone thinks you're good to go, yet you get no mail on the phone? Joe Heaton ITB - Enterprise Server Support From: Damien Solodow [mailto:damien.solo...@harrison.edu]mailto:[mailto:damien.solo...@harrison.edu] Sent: Thursday, July 05, 2012 12:43 PM To: Heaton, Joseph@DFG; MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Yep, configured the account as Microsoft Exchange ActiveSync, and no errors during the creation. It gives me a couple of prompts about needing to allow device management, etc. DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov]mailto:[mailto:jhea...@dfg.ca.gov] Sent: Thursday, July 05, 2012 3:15 PM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Odd, I'm using the Galaxy Nexus, with 4.04 and it's working fine. You've created the account on the phone as a Corporate account, correct? And does the phone give you any errors when creating? Joe Heaton ITB - Enterprise Server Support From: Damien Solodow [mailto:damien.solo...@harrison.edu]mailto:[mailto:damien.solo...@harrison.edu] Sent: Thursday, July 05, 2012 11:53 AM To: Heaton, Joseph@DFG; MS-Exchange Admin Issues Subject: Semi-OT: Misbehaving ActiveSync client I recently swapped out my BB for a new Android; the Galaxy S3 running Android 4.04, and setup an account for my Exchange system. Problem is, it doesn't sync. We have a number of other Android users working ok, but none of the other partnerships are with this model. When I create the account, it does the auto-discover properly and the partnership gets created, I can see the information
RE: Semi-OT: Misbehaving ActiveSync client
I should reiterate, when we find out a device only works with the non-provisionable policy, we inform the user that their device is not supported for security reasons and it cannot remain connected. Regards, Don Guyer Catholic Health East - Information Technology Enterprise Directory Messaging Services 3805 West Chester Pike, Suite 100, Newtown Square, Pa 19073 email: dgu...@che.orgmailto:dgu...@che.org Office: 610.550.3595 | Cell: 610.955.6528 | Fax: 610.271.9440 For immediate assistance, please open a Service Desk ticket or call the helpdesk @ 610-492-3839. [cid:image001.jpg@01CD5B65.471FE6F0] From: Damien Solodow [mailto:damien.solo...@harrison.edu] Sent: Friday, July 06, 2012 10:11 AM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client It's as current as I can get it, and the ActiveSync policy allows non-provisionable devices. I'll try another one of the same model in the unlikely event something is weird with this specific phone (we had some weird issues getting it activated for the wireless provider). What kills me about this whole issue is that Samsung is making a big push on this device (and a few of their others) for the enterprise... DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: Guyer, Don [mailto:dgu...@che.org] Sent: Friday, July 06, 2012 8:37 AM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Also, make sure the device is up to date with patches, O/S level, etc. We've had some issues with Ice Cream Sandwich (don't get me started with that one), don't know the version number equivalent off the top of my head. They released a patch recently that resolved at least one reported issue with a device not synching properly. We've also had some people who've had to go as far as get a different Android-based device. Regards, Don Guyer Catholic Health East - Information Technology Enterprise Directory Messaging Services 3805 West Chester Pike, Suite 100, Newtown Square, Pa 19073 email: dgu...@che.orgmailto:dgu...@che.org Office: 610.550.3595 | Cell: 610.955.6528 | Fax: 610.271.9440 For immediate assistance, please open a Service Desk ticket or call the helpdesk @ 610-492-3839. [cid:image001.jpg@01CD5B65.471FE6F0] From: Guyer, Don Sent: Friday, July 06, 2012 8:30 AM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client That is what we've had to do with a handful of devices. From the bottom post in that link: Create a second policy - could be identical to the first one really, but check Allow non-provisionable devices. Regards, Don Guyer Catholic Health East - Information Technology Enterprise Directory Messaging Services 3805 West Chester Pike, Suite 100, Newtown Square, Pa 19073 email: dgu...@che.orgmailto:dgu...@che.org Office: 610.550.3595 | Cell: 610.955.6528 | Fax: 610.271.9440 For immediate assistance, please open a Service Desk ticket or call the helpdesk @ 610-492-3839. [cid:image001.jpg@01CD5B65.471FE6F0] From: Steve Goodman [mailto:st...@stevieg.org]mailto:[mailto:st...@stevieg.org] Sent: Thursday, July 05, 2012 6:29 PM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client It sounds vaguely like this issue, which I'd seen myself on a Galaxy SII but thought it might have been fixed by Samsung by now: http://social.technet.microsoft.com/Forums/pl-PL/exchange2010/thread/6946adb2-d241-4bcd-9692-db5253b11ffc Steve From: Damien Solodow [mailto:damien.solo...@harrison.edu]mailto:[mailto:damien.solo...@harrison.edu] Sent: 05 July 2012 23:08 To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Pretty much. :) DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov]mailto:[mailto:jhea...@dfg.ca.gov] Sent: Thursday, July 05, 2012 6:02 PM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client So the phone thinks you're good to go, yet you get no mail on the phone? Joe Heaton ITB - Enterprise Server Support From: Damien Solodow [mailto:damien.solo...@harrison.edu]mailto:[mailto:damien.solo...@harrison.edu] Sent: Thursday, July 05, 2012 12:43 PM To: Heaton, Joseph@DFG; MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Yep, configured the account as Microsoft Exchange ActiveSync, and no errors during the creation. It gives me a couple of prompts about needing to allow device management, etc. DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov]mailto:[mailto:jhea...@dfg.ca.gov] Sent: Thursday, July 05, 2012 3:15 PM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Odd, I'm using the Galaxy Nexus, with 4.04 and it's working fine. You've created the account on the phone as a Corporate account
RE: Semi-OT: Misbehaving ActiveSync client
Did you delete all your old partnerships? From: Damien Solodow [mailto:damien.solo...@harrison.edu] Sent: Thursday, July 05, 2012 2:53 PM To: MS-Exchange Admin Issues Subject: Semi-OT: Misbehaving ActiveSync client I recently swapped out my BB for a new Android; the Galaxy S3 running Android 4.04, and setup an account for my Exchange system. Problem is, it doesn't sync. We have a number of other Android users working ok, but none of the other partnerships are with this model. When I create the account, it does the auto-discover properly and the partnership gets created, I can see the information with get-activesyncdevice. Normally DeviceAccessState shows Allowed, but periodically it will be Blocked with DeviceAccessStateReason as Policy. I created a test policy and assigned it to just my account and made it as open/permissive as possible but it will still occasionally show blocked, and I don't get any data synced. I've gathered the ActiveSync logs from ECP, but it hasn't said anything productive. Any ideas what might be going on or how to help narrow it down? DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE 500 North Meridian St Suite 500 Indianapolis, IN 46204-1213 www.harrison.eduhttp://www.harrison.edu/ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: Semi-OT: Misbehaving ActiveSync client
Odd, I'm using the Galaxy Nexus, with 4.04 and it's working fine. You've created the account on the phone as a Corporate account, correct? And does the phone give you any errors when creating? Joe Heaton ITB - Enterprise Server Support From: Damien Solodow [mailto:damien.solo...@harrison.edu] Sent: Thursday, July 05, 2012 11:53 AM To: Heaton, Joseph@DFG; MS-Exchange Admin Issues Subject: Semi-OT: Misbehaving ActiveSync client I recently swapped out my BB for a new Android; the Galaxy S3 running Android 4.04, and setup an account for my Exchange system. Problem is, it doesn't sync. We have a number of other Android users working ok, but none of the other partnerships are with this model. When I create the account, it does the auto-discover properly and the partnership gets created, I can see the information with get-activesyncdevice. Normally DeviceAccessState shows Allowed, but periodically it will be Blocked with DeviceAccessStateReason as Policy. I created a test policy and assigned it to just my account and made it as open/permissive as possible but it will still occasionally show blocked, and I don't get any data synced. I've gathered the ActiveSync logs from ECP, but it hasn't said anything productive. Any ideas what might be going on or how to help narrow it down? DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE 500 North Meridian St Suite 500 Indianapolis, IN 46204-1213 www.harrison.eduhttp://www.harrison.edu/ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: Semi-OT: Misbehaving ActiveSync client
Yes, I also deleted the accounts from the phone and restarted it before attempting to re-create it. The other odd thing is that the DevicePolicyApplicationStatus shows AppliedInFull, but the LastSyncAttemptTime and LastSuccessSync are both null. DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, July 05, 2012 3:13 PM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Did you delete all your old partnerships? From: Damien Solodow [mailto:damien.solo...@harrison.edu]mailto:[mailto:damien.solo...@harrison.edu] Sent: Thursday, July 05, 2012 2:53 PM To: MS-Exchange Admin Issues Subject: Semi-OT: Misbehaving ActiveSync client I recently swapped out my BB for a new Android; the Galaxy S3 running Android 4.04, and setup an account for my Exchange system. Problem is, it doesn't sync. We have a number of other Android users working ok, but none of the other partnerships are with this model. When I create the account, it does the auto-discover properly and the partnership gets created, I can see the information with get-activesyncdevice. Normally DeviceAccessState shows Allowed, but periodically it will be Blocked with DeviceAccessStateReason as Policy. I created a test policy and assigned it to just my account and made it as open/permissive as possible but it will still occasionally show blocked, and I don't get any data synced. I've gathered the ActiveSync logs from ECP, but it hasn't said anything productive. Any ideas what might be going on or how to help narrow it down? DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE 500 North Meridian St Suite 500 Indianapolis, IN 46204-1213 www.harrison.eduhttp://www.harrison.edu/ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: Semi-OT: Misbehaving ActiveSync client
Yep, configured the account as Microsoft Exchange ActiveSync, and no errors during the creation. It gives me a couple of prompts about needing to allow device management, etc. DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov] Sent: Thursday, July 05, 2012 3:15 PM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Odd, I'm using the Galaxy Nexus, with 4.04 and it's working fine. You've created the account on the phone as a Corporate account, correct? And does the phone give you any errors when creating? Joe Heaton ITB - Enterprise Server Support From: Damien Solodow [mailto:damien.solo...@harrison.edu]mailto:[mailto:damien.solo...@harrison.edu] Sent: Thursday, July 05, 2012 11:53 AM To: Heaton, Joseph@DFG; MS-Exchange Admin Issues Subject: Semi-OT: Misbehaving ActiveSync client I recently swapped out my BB for a new Android; the Galaxy S3 running Android 4.04, and setup an account for my Exchange system. Problem is, it doesn't sync. We have a number of other Android users working ok, but none of the other partnerships are with this model. When I create the account, it does the auto-discover properly and the partnership gets created, I can see the information with get-activesyncdevice. Normally DeviceAccessState shows Allowed, but periodically it will be Blocked with DeviceAccessStateReason as Policy. I created a test policy and assigned it to just my account and made it as open/permissive as possible but it will still occasionally show blocked, and I don't get any data synced. I've gathered the ActiveSync logs from ECP, but it hasn't said anything productive. Any ideas what might be going on or how to help narrow it down? DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE 500 North Meridian St Suite 500 Indianapolis, IN 46204-1213 www.harrison.eduhttp://www.harrison.edu/ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: Semi-OT: Misbehaving ActiveSync client
So the phone thinks you're good to go, yet you get no mail on the phone? Joe Heaton ITB - Enterprise Server Support From: Damien Solodow [mailto:damien.solo...@harrison.edu] Sent: Thursday, July 05, 2012 12:43 PM To: Heaton, Joseph@DFG; MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Yep, configured the account as Microsoft Exchange ActiveSync, and no errors during the creation. It gives me a couple of prompts about needing to allow device management, etc. DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov]mailto:[mailto:jhea...@dfg.ca.gov] Sent: Thursday, July 05, 2012 3:15 PM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Odd, I'm using the Galaxy Nexus, with 4.04 and it's working fine. You've created the account on the phone as a Corporate account, correct? And does the phone give you any errors when creating? Joe Heaton ITB - Enterprise Server Support From: Damien Solodow [mailto:damien.solo...@harrison.edu]mailto:[mailto:damien.solo...@harrison.edu] Sent: Thursday, July 05, 2012 11:53 AM To: Heaton, Joseph@DFG; MS-Exchange Admin Issues Subject: Semi-OT: Misbehaving ActiveSync client I recently swapped out my BB for a new Android; the Galaxy S3 running Android 4.04, and setup an account for my Exchange system. Problem is, it doesn't sync. We have a number of other Android users working ok, but none of the other partnerships are with this model. When I create the account, it does the auto-discover properly and the partnership gets created, I can see the information with get-activesyncdevice. Normally DeviceAccessState shows Allowed, but periodically it will be Blocked with DeviceAccessStateReason as Policy. I created a test policy and assigned it to just my account and made it as open/permissive as possible but it will still occasionally show blocked, and I don't get any data synced. I've gathered the ActiveSync logs from ECP, but it hasn't said anything productive. Any ideas what might be going on or how to help narrow it down? DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE 500 North Meridian St Suite 500 Indianapolis, IN 46204-1213 www.harrison.eduhttp://www.harrison.edu/ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: Semi-OT: Misbehaving ActiveSync client
Pretty much. :) DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov] Sent: Thursday, July 05, 2012 6:02 PM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client So the phone thinks you're good to go, yet you get no mail on the phone? Joe Heaton ITB - Enterprise Server Support From: Damien Solodow [mailto:damien.solo...@harrison.edu]mailto:[mailto:damien.solo...@harrison.edu] Sent: Thursday, July 05, 2012 12:43 PM To: Heaton, Joseph@DFG; MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Yep, configured the account as Microsoft Exchange ActiveSync, and no errors during the creation. It gives me a couple of prompts about needing to allow device management, etc. DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov]mailto:[mailto:jhea...@dfg.ca.gov] Sent: Thursday, July 05, 2012 3:15 PM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Odd, I'm using the Galaxy Nexus, with 4.04 and it's working fine. You've created the account on the phone as a Corporate account, correct? And does the phone give you any errors when creating? Joe Heaton ITB - Enterprise Server Support From: Damien Solodow [mailto:damien.solo...@harrison.edu]mailto:[mailto:damien.solo...@harrison.edu] Sent: Thursday, July 05, 2012 11:53 AM To: Heaton, Joseph@DFG; MS-Exchange Admin Issues Subject: Semi-OT: Misbehaving ActiveSync client I recently swapped out my BB for a new Android; the Galaxy S3 running Android 4.04, and setup an account for my Exchange system. Problem is, it doesn't sync. We have a number of other Android users working ok, but none of the other partnerships are with this model. When I create the account, it does the auto-discover properly and the partnership gets created, I can see the information with get-activesyncdevice. Normally DeviceAccessState shows Allowed, but periodically it will be Blocked with DeviceAccessStateReason as Policy. I created a test policy and assigned it to just my account and made it as open/permissive as possible but it will still occasionally show blocked, and I don't get any data synced. I've gathered the ActiveSync logs from ECP, but it hasn't said anything productive. Any ideas what might be going on or how to help narrow it down? DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE 500 North Meridian St Suite 500 Indianapolis, IN 46204-1213 www.harrison.eduhttp://www.harrison.edu/ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: Semi-OT: Misbehaving ActiveSync client
It sounds vaguely like this issue, which I'd seen myself on a Galaxy SII but thought it might have been fixed by Samsung by now: http://social.technet.microsoft.com/Forums/pl-PL/exchange2010/thread/6946adb2-d241-4bcd-9692-db5253b11ffc Steve From: Damien Solodow [mailto:damien.solo...@harrison.edu] Sent: 05 July 2012 23:08 To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Pretty much. :) DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov] Sent: Thursday, July 05, 2012 6:02 PM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client So the phone thinks you're good to go, yet you get no mail on the phone? Joe Heaton ITB - Enterprise Server Support From: Damien Solodow [mailto:damien.solo...@harrison.edu]mailto:[mailto:damien.solo...@harrison.edu] Sent: Thursday, July 05, 2012 12:43 PM To: Heaton, Joseph@DFG; MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Yep, configured the account as Microsoft Exchange ActiveSync, and no errors during the creation. It gives me a couple of prompts about needing to allow device management, etc. DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov]mailto:[mailto:jhea...@dfg.ca.gov] Sent: Thursday, July 05, 2012 3:15 PM To: MS-Exchange Admin Issues Subject: RE: Semi-OT: Misbehaving ActiveSync client Odd, I'm using the Galaxy Nexus, with 4.04 and it's working fine. You've created the account on the phone as a Corporate account, correct? And does the phone give you any errors when creating? Joe Heaton ITB - Enterprise Server Support From: Damien Solodow [mailto:damien.solo...@harrison.edu]mailto:[mailto:damien.solo...@harrison.edu] Sent: Thursday, July 05, 2012 11:53 AM To: Heaton, Joseph@DFG; MS-Exchange Admin Issues Subject: Semi-OT: Misbehaving ActiveSync client I recently swapped out my BB for a new Android; the Galaxy S3 running Android 4.04, and setup an account for my Exchange system. Problem is, it doesn't sync. We have a number of other Android users working ok, but none of the other partnerships are with this model. When I create the account, it does the auto-discover properly and the partnership gets created, I can see the information with get-activesyncdevice. Normally DeviceAccessState shows Allowed, but periodically it will be Blocked with DeviceAccessStateReason as Policy. I created a test policy and assigned it to just my account and made it as open/permissive as possible but it will still occasionally show blocked, and I don't get any data synced. I've gathered the ActiveSync logs from ECP, but it hasn't said anything productive. Any ideas what might be going on or how to help narrow it down? DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE 500 North Meridian St Suite 500 Indianapolis, IN 46204-1213 www.harrison.eduhttp://www.harrison.edu/ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
user issue - activesync
Exchange 2010 I have a single user, who just received an iPhone. I'm trying to setup e-mail access for him, using the native activesync client on his phone. Can't get it to work. I've had other accounts connected through this phone, but not his. I also can't get his account to connect on other phones, so I know there's something wrong with his specific account, not activesync or the phone. I've checked his account, and activesync is enabled. We don't have any policies within Exchange other than defaults, so I can't see any other reason this wouldn't work. My thoughts at this point are to disconnect the mailbox from the account, delete and recreate the account, and reconnect the mailbox. I'm planning on using Remove-Mailbox to disconnect and delete the user, then recreate the account itself manually, then use Connect-Mailbox for the reconnection. Should I also do a Clean-MailboxDatabase in between? Sorry for the simplistic question, I'm still really new with the Shell. Thanks, Joe Heaton --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: user issue - activesync
Check the servers logs first for active sync errors associated with the time you do your test before you blow up his account. Also keep in mind that when you recreate that account his SID is going to change, you could have a lot of file/server/share perms to fix. And are we sure the user gave you the correct password for his accountcan you log him/her into a desktop ok? From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov] Sent: Thursday, June 07, 2012 10:47 AM To: MS-Exchange Admin Issues Subject: user issue - activesync Exchange 2010 I have a single user, who just received an iPhone. I'm trying to setup e-mail access for him, using the native activesync client on his phone. Can't get it to work. I've had other accounts connected through this phone, but not his. I also can't get his account to connect on other phones, so I know there's something wrong with his specific account, not activesync or the phone. I've checked his account, and activesync is enabled. We don't have any policies within Exchange other than defaults, so I can't see any other reason this wouldn't work. My thoughts at this point are to disconnect the mailbox from the account, delete and recreate the account, and reconnect the mailbox. I'm planning on using Remove-Mailbox to disconnect and delete the user, then recreate the account itself manually, then use Connect-Mailbox for the reconnection. Should I also do a Clean-MailboxDatabase in between? Sorry for the simplistic question, I'm still really new with the Shell. Thanks, Joe Heaton --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: user issue - activesync
Don't start there. Start first with www.exrca.comhttp://www.exrca.com and see if that works. If not, tell us the error. The second thing (and ExRCA may tell you this, I can't remember) is to find out if adminCount -ne 0 on the account and tell us that. Dsquery * domainroot -filter samAccountName=whatever -attr adminCount You'll have to type that in, copy-b-paste doesn't like the '-'. From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov] Sent: Thursday, June 07, 2012 10:41 AM To: MS-Exchange Admin Issues Subject: user issue - activesync Exchange 2010 I have a single user, who just received an iPhone. I'm trying to setup e-mail access for him, using the native activesync client on his phone. Can't get it to work. I've had other accounts connected through this phone, but not his. I also can't get his account to connect on other phones, so I know there's something wrong with his specific account, not activesync or the phone. I've checked his account, and activesync is enabled. We don't have any policies within Exchange other than defaults, so I can't see any other reason this wouldn't work. My thoughts at this point are to disconnect the mailbox from the account, delete and recreate the account, and reconnect the mailbox. I'm planning on using Remove-Mailbox to disconnect and delete the user, then recreate the account itself manually, then use Connect-Mailbox for the reconnection. Should I also do a Clean-MailboxDatabase in between? Sorry for the simplistic question, I'm still really new with the Shell. Thanks, Joe Heaton --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: user issue - activesync
Not sure why I didn't even think to use the RCA. An ActiveSync session is being attempted with the server. Errors were encountered while testing the Exchange ActiveSync session. [Description: https://www.testexchangeconnectivity.com/Images/Minus.gif] Test Steps [Description: https://www.testexchangeconnectivity.com/Images/Success.png] Attempting to send the OPTIONS command to the server. The OPTIONS response was successfully received and is valid. [Description: https://www.testexchangeconnectivity.com/Images/Plus.gif] Additional Details [Description: https://www.testexchangeconnectivity.com/Images/Error.png] Attempting the FolderSync command on the Exchange ActiveSync session. The test of the FolderSync command failed. The dsquery came back with a result of: adminCount 1 Joe Heaton ITB - Windows Server Support From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Thursday, June 07, 2012 7:51 AM To: Heaton, Joseph@DFG; MS-Exchange Admin Issues Subject: RE: user issue - activesync Don't start there. Start first with www.exrca.comhttp://www.exrca.com and see if that works. If not, tell us the error. The second thing (and ExRCA may tell you this, I can't remember) is to find out if adminCount -ne 0 on the account and tell us that. Dsquery * domainroot -filter samAccountName=whatever -attr adminCount You'll have to type that in, copy-b-paste doesn't like the '-'. From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov]mailto:[mailto:jhea...@dfg.ca.gov] Sent: Thursday, June 07, 2012 10:41 AM To: MS-Exchange Admin Issues Subject: user issue - activesync Exchange 2010 I have a single user, who just received an iPhone. I'm trying to setup e-mail access for him, using the native activesync client on his phone. Can't get it to work. I've had other accounts connected through this phone, but not his. I also can't get his account to connect on other phones, so I know there's something wrong with his specific account, not activesync or the phone. I've checked his account, and activesync is enabled. We don't have any policies within Exchange other than defaults, so I can't see any other reason this wouldn't work. My thoughts at this point are to disconnect the mailbox from the account, delete and recreate the account, and reconnect the mailbox. I'm planning on using Remove-Mailbox to disconnect and delete the user, then recreate the account itself manually, then use Connect-Mailbox for the reconnection. Should I also do a Clean-MailboxDatabase in between? Sorry for the simplistic question, I'm still really new with the Shell. Thanks, Joe Heaton --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelistinline: image001.gifinline: image002.pnginline: image003.gifinline: image004.png
RE: user issue - activesync
Is this user a member of some protected/built in groups, or have some extra Exchange group membership? Also check to see if inheritance is broken on this user account. http://technet.microsoft.com/en-us/library/dd439375%28EXCHG.80%29.aspx From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov] Sent: Thursday, June 07, 2012 11:53 AM To: MS-Exchange Admin Issues Subject: RE: user issue - activesync Not sure why I didn't even think to use the RCA. An ActiveSync session is being attempted with the server. Errors were encountered while testing the Exchange ActiveSync session. [Description: https://www.testexchangeconnectivity.com/Images/Minus.gif] Test Steps [Description: https://www.testexchangeconnectivity.com/Images/Success.png] Attempting to send the OPTIONS command to the server. The OPTIONS response was successfully received and is valid. [Description: https://www.testexchangeconnectivity.com/Images/Plus.gif] Additional Details [Description: https://www.testexchangeconnectivity.com/Images/Error.png] Attempting the FolderSync command on the Exchange ActiveSync session. The test of the FolderSync command failed. The dsquery came back with a result of: adminCount 1 Joe Heaton ITB - Windows Server Support From: Michael B. Smith [mailto:mich...@smithcons.com]mailto:[mailto:mich...@smithcons.com] Sent: Thursday, June 07, 2012 7:51 AM To: Heaton, Joseph@DFG; MS-Exchange Admin Issues Subject: RE: user issue - activesync Don't start there. Start first with www.exrca.comhttp://www.exrca.com and see if that works. If not, tell us the error. The second thing (and ExRCA may tell you this, I can't remember) is to find out if adminCount -ne 0 on the account and tell us that. Dsquery * domainroot -filter samAccountName=whatever -attr adminCount You'll have to type that in, copy-b-paste doesn't like the '-'. From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov]mailto:[mailto:jhea...@dfg.ca.gov] Sent: Thursday, June 07, 2012 10:41 AM To: MS-Exchange Admin Issues Subject: user issue - activesync Exchange 2010 I have a single user, who just received an iPhone. I'm trying to setup e-mail access for him, using the native activesync client on his phone. Can't get it to work. I've had other accounts connected through this phone, but not his. I also can't get his account to connect on other phones, so I know there's something wrong with his specific account, not activesync or the phone. I've checked his account, and activesync is enabled. We don't have any policies within Exchange other than defaults, so I can't see any other reason this wouldn't work. My thoughts at this point are to disconnect the mailbox from the account, delete and recreate the account, and reconnect the mailbox. I'm planning on using Remove-Mailbox to disconnect and delete the user, then recreate the account itself manually, then use Connect-Mailbox for the reconnection. Should I also do a Clean-MailboxDatabase in between? Sorry for the simplistic question, I'm still really new with the Shell. Thanks, Joe Heaton --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelistinline: image001.gifinline: image002.pnginline: image003.gifinline: image004.png
RE: user issue - activesync
Jim, Yes, the inheritance is where my research pointed also. I believe that this account had been a member of Domain Admins at one point, but we've since removed all our user accounts from that. The inheritance box is not checked, but neither is mine, and my account works fine. I will, of course, go back and check all those boxes, but I'm not sure why my account, as well as others without that check, are and have been working. Joe Heaton ITB - Windows Server Support From: Jim Kennedy [mailto:kennedy...@elyriaschools.org] Sent: Thursday, June 07, 2012 8:58 AM To: Heaton, Joseph@DFG; MS-Exchange Admin Issues Subject: RE: user issue - activesync Is this user a member of some protected/built in groups, or have some extra Exchange group membership? Also check to see if inheritance is broken on this user account. http://technetmicrosoft.com/en-us/library/dd439375%28EXCHG.80%29.aspxhttp://technet.microsoft.com/en-us/library/dd439375%28EXCHG.80%29.aspx From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov]mailto:[mailto:jhea...@dfg.ca.gov] Sent: Thursday, June 07, 2012 11:53 AM To: MS-Exchange Admin Issues Subject: RE: user issue - activesync Not sure why I didn't even think to use the RCA. An ActiveSync session is being attempted with the server. Errors were encountered while testing the Exchange ActiveSync session. [Description: https://www.testexchangeconnectivity.com/Images/Minus.gif] Test Steps [Description: https://www.testexchangeconnectivity.com/Images/Successpng] Attempting to send the OPTIONS command to the server. The OPTIONS response was successfully received and is valid. [Description: https://www.testexchangeconnectivity.com/Images/Plus.gif] Additional Details [Description: https://www.testexchangeconnectivity.com/Images/Error.png] Attempting the FolderSync command on the Exchange ActiveSync session. The test of the FolderSync command failed. The dsquery came back with a result of: adminCount 1 Joe Heaton ITB - Windows Server Support From: Michael B. Smith [mailto:michael@smithconscom]mailto:[mailto:mich...@smithcons.com] Sent: Thursday, June 07, 2012 7:51 AM To: Heaton, Joseph@DFG; MS-Exchange Admin Issues Subject: RE: user issue - activesync Don't start there. Start first with www.exrca.comhttp://www.exrca.com and see if that works. If not, tell us the error. The second thing (and ExRCA may tell you this, I can't remember) is to find out if adminCount -ne 0 on the account and tell us that. Dsquery * domainroot -filter samAccountName=whatever -attr adminCount You'll have to type that in, copy-b-paste doesn't like the '-'. From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov]mailto:[mailto:jhea...@dfg.ca.gov] Sent: Thursday, June 07, 2012 10:41 AM To: MS-Exchange Admin Issues Subject: user issue - activesync Exchange 2010 I have a single user, who just received an iPhone. I'm trying to setup e-mail access for him, using the native activesync client on his phone. Can't get it to work. I've had other accounts connected through this phone, but not his. I also can't get his account to connect on other phones, so I know there's something wrong with his specific account, not activesync or the phone. I've checked his account, and activesync is enabled. We don't have any policies within Exchange other than defaults, so I can't see any other reason this wouldn't work. My thoughts at this point are to disconnect the mailbox from the account, delete and recreate the account, and reconnect the mailbox. I'm planning on using Remove-Mailbox to disconnect and delete the user, then recreate the account itself manually, then use Connect-Mailbox for the reconnection. Should I also do a Clean-MailboxDatabase in between? Sorry for the simplistic question, I'm still really new with the Shell. Thanks, Joe Heaton --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe
RE: user issue - activesync
Possibly related to this? http://support.microsoft.com/?id=318180 If the account was ever in one of those special groups, will have an AdminCount of 1 and will regularly have permissions removed in AD. I had to battle this with someone that had been a member of Domain Admins and got a Blackberry. From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov] Sent: Thursday, June 07, 2012 12:15 PM To: MS-Exchange Admin Issues Subject: RE: user issue - activesync Jim, Yes, the inheritance is where my research pointed also. I believe that this account had been a member of Domain Admins at one point, but we've since removed all our user accounts from that. The inheritance box is not checked, but neither is mine, and my account works fine. I will, of course, go back and check all those boxes, but I'm not sure why my account, as well as others without that check, are and have been working. Joe Heaton ITB - Windows Server Support From: Jim Kennedy [mailto:kennedy...@elyriaschools.org] Sent: Thursday, June 07, 2012 8:58 AM To: Heaton, Joseph@DFG; MS-Exchange Admin Issues Subject: RE: user issue - activesync Is this user a member of some protected/built in groups, or have some extra Exchange group membership? Also check to see if inheritance is broken on this user account. http://technetmicrosoft.com/en-us/library/dd439375%28EXCHG.80%29.aspx http://technet.microsoft.com/en-us/library/dd439375%28EXCHG.80%29.aspx From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov] Sent: Thursday, June 07, 2012 11:53 AM To: MS-Exchange Admin Issues Subject: RE: user issue - activesync Not sure why I didn't even think to use the RCA. An ActiveSync session is being attempted with the server. Errors were encountered while testing the Exchange ActiveSync session. Test Steps Attempting to send the OPTIONS command to the server. The OPTIONS response was successfully received and is valid. Additional Details Attempting the FolderSync command on the Exchange ActiveSync session. The test of the FolderSync command failed. The dsquery came back with a result of: adminCount 1 Joe Heaton ITB - Windows Server Support From: Michael B. Smith [mailto:michael@smithconscom] mailto:[mailto:mich...@smithcons.com] Sent: Thursday, June 07, 2012 7:51 AM To: Heaton, Joseph@DFG; MS-Exchange Admin Issues Subject: RE: user issue - activesync Don't start there. Start first with www.exrca.com and see if that works. If not, tell us the error. The second thing (and ExRCA may tell you this, I can't remember) is to find out if adminCount -ne 0 on the account and tell us that. Dsquery * domainroot -filter samAccountName=whatever -attr adminCount You'll have to type that in, copy-b-paste doesn't like the '-'. From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov] Sent: Thursday, June 07, 2012 10:41 AM To: MS-Exchange Admin Issues Subject: user issue - activesync Exchange 2010 I have a single user, who just received an iPhone. I'm trying to setup e-mail access for him, using the native activesync client on his phone. Can't get it to work. I've had other accounts connected through this phone, but not his. I also can't get his account to connect on other phones, so I know there's something wrong with his specific account, not activesync or the phone. I've checked his account, and activesync is enabled. We don't have any policies within Exchange other than defaults, so I can't see any other reason this wouldn't work. My thoughts at this point are to disconnect the mailbox from the account, delete and recreate the account, and reconnect the mailbox. I'm planning on using Remove-Mailbox to disconnect and delete the user, then recreate the account itself manually, then use Connect-Mailbox for the reconnection. Should I also do a Clean-MailboxDatabase in between? Sorry for the simplistic question, I'm still really new with the Shell. Thanks, Joe Heaton --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: user issue - activesync
Should have said reset instead of removed. Another link that perhaps better explains it: http://theessentialexchange.com/blogs/michael/archive/2008/10/22/adminco unt-adminsdholder-sdprop-and-you.aspx From: Mayo, Bill [mailto:bem...@pittcountync.gov] Sent: Thursday, June 07, 2012 1:08 PM To: MS-Exchange Admin Issues Subject: RE: user issue - activesync Possibly related to this? http://support.microsoft.com/?id=318180 If the account was ever in one of those special groups, will have an AdminCount of 1 and will regularly have permissions removed in AD. I had to battle this with someone that had been a member of Domain Admins and got a Blackberry. From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov] Sent: Thursday, June 07, 2012 12:15 PM To: MS-Exchange Admin Issues Subject: RE: user issue - activesync Jim, Yes, the inheritance is where my research pointed also. I believe that this account had been a member of Domain Admins at one point, but we've since removed all our user accounts from that. The inheritance box is not checked, but neither is mine, and my account works fine. I will, of course, go back and check all those boxes, but I'm not sure why my account, as well as others without that check, are and have been working. Joe Heaton ITB - Windows Server Support From: Jim Kennedy [mailto:kennedy...@elyriaschools.org] Sent: Thursday, June 07, 2012 8:58 AM To: Heaton, Joseph@DFG; MS-Exchange Admin Issues Subject: RE: user issue - activesync Is this user a member of some protected/built in groups, or have some extra Exchange group membership? Also check to see if inheritance is broken on this user account. http://technetmicrosoft.com/en-us/library/dd439375%28EXCHG.80%29.aspx http://technet.microsoft.com/en-us/library/dd439375%28EXCHG.80%29.aspx From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov] Sent: Thursday, June 07, 2012 11:53 AM To: MS-Exchange Admin Issues Subject: RE: user issue - activesync Not sure why I didn't even think to use the RCA. An ActiveSync session is being attempted with the server. Errors were encountered while testing the Exchange ActiveSync session. Test Steps Attempting to send the OPTIONS command to the server. The OPTIONS response was successfully received and is valid. Additional Details Attempting the FolderSync command on the Exchange ActiveSync session. The test of the FolderSync command failed. The dsquery came back with a result of: adminCount 1 Joe Heaton ITB - Windows Server Support From: Michael B. Smith [mailto:michael@smithconscom] mailto:[mailto:mich...@smithcons.com] Sent: Thursday, June 07, 2012 7:51 AM To: Heaton, Joseph@DFG; MS-Exchange Admin Issues Subject: RE: user issue - activesync Don't start there. Start first with www.exrca.com and see if that works. If not, tell us the error. The second thing (and ExRCA may tell you this, I can't remember) is to find out if adminCount -ne 0 on the account and tell us that. Dsquery * domainroot -filter samAccountName=whatever -attr adminCount You'll have to type that in, copy-b-paste doesn't like the '-'. From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov] Sent: Thursday, June 07, 2012 10:41 AM To: MS-Exchange Admin Issues Subject: user issue - activesync Exchange 2010 I have a single user, who just received an iPhone. I'm trying to setup e-mail access for him, using the native activesync client on his phone. Can't get it to work. I've had other accounts connected through this phone, but not his. I also can't get his account to connect on other phones, so I know there's something wrong with his specific account, not activesync or the phone. I've checked his account, and activesync is enabled. We don't have any policies within Exchange other than defaults, so I can't see any other reason this wouldn't work. My thoughts at this point are to disconnect the mailbox from the account, delete and recreate the account, and reconnect the mailbox. I'm planning on using Remove-Mailbox to disconnect and delete the user, then recreate the account itself manually, then use Connect-Mailbox for the reconnection. Should I also do a Clean-MailboxDatabase in between? Sorry for the simplistic question, I'm still really new with the Shell. Thanks, Joe Heaton --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage
RE: user issue - activesync
Thanks Bill, for that link. I've gone into ADSI Edit and cleared the adminCount attribute for all accounts in question, and then verified that inheritance is checked. Joe Heaton ITB - Windows Server Support From: Bill Mayo [mailto:bem...@pittcountync.gov] Sent: Thursday, June 07, 2012 10:14 AM To: Heaton, Joseph@DFG; MS-Exchange Admin Issues Subject: RE: user issue - activesync Should have said reset instead of removed. Another link that perhaps better explains it: http://theessentialexchange.com/blogs/michael/archive/2008/10/22/admincount-adminsdholder-sdprop-and-you.aspx From: Mayo, Bill [mailto:bem...@pittcountync.gov]mailto:[mailto:bem...@pittcountync.gov] Sent: Thursday, June 07, 2012 1:08 PM To: MS-Exchange Admin Issues Subject: RE: user issue - activesync Possibly related to this? http://support.microsoft.com/?id=318180 If the account was ever in one of those special groups, will have an AdminCount of 1 and will regularly have permissions removed in AD. I had to battle this with someone that had been a member of Domain Admins and got a Blackberry. From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov]mailto:[mailto:jhea...@dfg.ca.gov] Sent: Thursday, June 07, 2012 12:15 PM To: MS-Exchange Admin Issues Subject: RE: user issue - activesync Jim, Yes, the inheritance is where my research pointed also. I believe that this account had been a member of Domain Admins at one point, but we've since removed all our user accounts from that. The inheritance box is not checked, but neither is mine, and my account works fine. I will, of course, go back and check all those boxes, but I'm not sure why my account, as well as others without that check, are and have been working. Joe Heaton ITB - Windows Server Support From: Jim Kennedy [mailto:kennedy...@elyriaschools.org]mailto:[mailto:kennedy...@elyriaschools.org] Sent: Thursday, June 07, 2012 8:58 AM To: Heaton, Joseph@DFG; MS-Exchange Admin Issues Subject: RE: user issue - activesync Is this user a member of some protected/built in groups, or have some extra Exchange group membership? Also check to see if inheritance is broken on this user account. http://technetmicrosoft.com/en-us/library/dd439375%28EXCHG.80%29.aspxhttp://technet.microsoft.com/en-us/library/dd439375%28EXCHG.80%29.aspx From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov]mailto:[mailto:jhea...@dfg.ca.gov] Sent: Thursday, June 07, 2012 11:53 AM To: MS-Exchange Admin Issues Subject: RE: user issue - activesync Not sure why I didn't even think to use the RCA. An ActiveSync session is being attempted with the server. Errors were encountered while testing the Exchange ActiveSync session. [Description: https://www.testexchangeconnectivity.com/Images/Minus.gif] Test Steps [Description: https://www.testexchangeconnectivity.com/Images/Successpng] Attempting to send the OPTIONS command to the server. The OPTIONS response was successfully received and is valid. [Description: https://www.testexchangeconnectivity.com/Images/Plus.gif] Additional Details [Description: https://www.testexchangeconnectivity.com/Images/Error.png] Attempting the FolderSync command on the Exchange ActiveSync session. The test of the FolderSync command failed. The dsquery came back with a result of: adminCount 1 Joe Heaton ITB - Windows Server Support From: Michael B. Smith [mailto:michael@smithconscom]mailto:[mailto:mich...@smithcons.com] Sent: Thursday, June 07, 2012 7:51 AM To: Heaton, Joseph@DFG; MS-Exchange Admin Issues Subject: RE: user issue - activesync Don't start there. Start first with www.exrca.comhttp://www.exrca.com and see if that works. If not, tell us the error. The second thing (and ExRCA may tell you this, I can't remember) is to find out if adminCount -ne 0 on the account and tell us that. Dsquery * domainroot -filter samAccountName=whatever -attr adminCount You'll have to type that in, copy-b-paste doesn't like the '-'. From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov]mailto:[mailto:jhea...@dfg.ca.gov] Sent: Thursday, June 07, 2012 10:41 AM To: MS-Exchange Admin Issues Subject: user issue - activesync Exchange 2010 I have a single user, who just received an iPhone. I'm trying to setup e-mail access for him, using the native activesync client on his phone. Can't get it to work. I've had other accounts connected through this phone, but not his. I also can't get his account to connect on other phones, so I know there's something wrong with his specific account, not activesync or the phone. I've checked his account, and activesync is enabled. We don't have any policies within Exchange other than defaults, so I can't see any other reason this wouldn't work. My thoughts at this point are to disconnect the mailbox from the account, delete and recreate the account, and reconnect the mailbox. I'm planning on using Remove-Mailbox to disconnect and delete the user, then recreate the account itself manually
RE: Selective Wipe of ActiveSync devices
What do you use to manage your devices? What OS platform are they?
Joe Heaton
ITB - Windows Server Support
From: pramatow...@mediageneral.com [mailto:pramatow...@mediageneral.com]
Sent: Thursday, February 23, 2012 1:14 PM
To: Heaton, Joseph@DFG; MS-Exchange Admin Issues
Subject: RE: Selective Wipe of ActiveSync devices
I should say it's not common here ~900 EAS devices (and growing) we've had
maybe 20 or so people not like it, and only 3 decide not to do it.
Haven't had a single complaint with actually wiping a device.
From: Guyer, Donald [mailto:dgu...@che.org]mailto:[mailto:dgu...@che.org]
Sent: Thursday, February 23, 2012 3:41 PM
To: MS-Exchange Admin Issues
Subject: RE: Selective Wipe of ActiveSync devices
Not in the 4 weeks that I've been here and I haven't heard any stories of such.
Regards,
Don Guyer
Directory and Messaging Services
Catholic Health East, ITSS
From: Adm [mailto:sms...@gmail.com]mailto:[mailto:sms...@gmail.com]
Sent: Thursday, February 23, 2012 2:56 PM
To: MS-Exchange Admin Issues
Subject: Re: Selective Wipe of ActiveSync devices
Do any of you get push back form the users that they don't want Big Brother
to have control?
We've had many decline to use our Mobile Device Mgmt app and therefore not have
mobile access to their mail.
On Thu, Feb 23, 2012 at 2:05 PM, Guyer, Donald
dgu...@che.orgmailto:dgu...@che.org wrote:
In the case of a personal device, we have them sign a waiver stating we can
wipe it if necessary, including their personal data/apps.
What happens if an admin has critical system info stored somewhere else on the
phone, other than email?
Just sayin...
Regards,
Don Guyer
Directory and Messaging Services
Catholic Health East, ITSS
From: Eric Wittersheim
[mailto:ewittersh...@aasmnet.orgmailto:ewittersh...@aasmnet.org]
Sent: Thursday, February 23, 2012 12:41 PM
To: MS-Exchange Admin Issues
Subject: RE: Selective Wipe of ActiveSync devices
Yes, I am only looking to wipe the mail part of the phone. With Exchange 2003
I also have the option to wipe completely as well but management doesn't want
to wipe users phones of all their personal data/apps.
From: Chinnery, Paul [mailto:pa...@mmcwm.commailto:pa...@mmcwm.com]
Sent: Thursday, February 23, 2012 11:01 AM
To: MS-Exchange Admin Issues
Subject: RE: Selective Wipe of ActiveSync devices
If you mean only wiping certain parts of a phone, for instance, it was posted a
while back on this forum that the iPhone would be wiped completely if done
through Exchange. We're using Exchange 07 and as part of the user's agreement
with us to enable Activesync, they give us the right to completely wipe the
phone if it becomes lost or stolen.
From: Eric Wittersheim [mailto:ewittersh...@aasmnet.org]
Sent: Thursday, February 23, 2012 10:52 AM
To: MS-Exchange Admin Issues
Subject: Selective Wipe of ActiveSync devices
Good morning all,
What is everyone using for their corp. environment to do selective wipes of
ActiveSync devices that aren't owned by the company? I'm currently running
Exchange 2003 SP2 with plans to upgrade to 2010 later this year. With that in
mind would I be better off upgrading to Exch 2010 first?
Eric Wittersheim
Network Administrator
American Academy of Sleep Medicine
2510 N. Frontage Road
Darien, IL. 60561
Thank you for your membership support! To continue receiving the value of AASM
membership through 2012, renew online! www.aasmnet.orghttp://www.aasmnet.org/
{*}
---
To manage subscriptions click here:
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listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com
with the body: unsubscribe exchangelist
---
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with the body: unsubscribe exchangelist
---
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with the body: unsubscribe exchangelist
Confidentiality Notice:
This e-mail, including any attachments is the
property of Catholic Health East and is intended
for the sole use of the intended recipient(s).
It may contain information that is privileged and
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disclosure, or distribution is prohibited. If you are
not the intended recipient, please delete this message, and
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--
smsadm
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listmana
Re: Selective Wipe of ActiveSync devices
E2010 mainly, and a smattering of GOOD. Worst part is when someone loses the
dev, first thing they do is change the password, then call. Or someone quits,
HD changes passwords when they're not supposed to. But so it goes:)
Blackberry
From: Heaton, Joseph@DFG [mailto:jhea...@dfg.ca.gov]
Sent: Friday, February 24, 2012 01:38 PM
To: MS-Exchange Admin Issues exchangelist@lyris.sunbelt-software.com
Subject: RE: Selective Wipe of ActiveSync devices
What do you use to manage your devices? What OS platform are they?
Joe Heaton
ITB – Windows Server Support
From: pramatow...@mediageneral.com [mailto:pramatow...@mediageneral.com]
Sent: Thursday, February 23, 2012 1:14 PM
To: Heaton, Joseph@DFG; MS-Exchange Admin Issues
Subject: RE: Selective Wipe of ActiveSync devices
I should say it’s not common here ~900 EAS devices (and growing) we’ve had
maybe 20 or so people not like it, and only 3 decide not to do it.
Haven’t had a single complaint with actually wiping a device.
From: Guyer, Donald [mailto:dgu...@che.org]mailto:[mailto:dgu...@che.org]
Sent: Thursday, February 23, 2012 3:41 PM
To: MS-Exchange Admin Issues
Subject: RE: Selective Wipe of ActiveSync devices
Not in the 4 weeks that I’ve been here and I haven’t heard any stories of such.
Regards,
Don Guyer
Directory and Messaging Services
Catholic Health East, ITSS
From: Adm [mailto:sms...@gmail.com]mailto:[mailto:sms...@gmail.com]
Sent: Thursday, February 23, 2012 2:56 PM
To: MS-Exchange Admin Issues
Subject: Re: Selective Wipe of ActiveSync devices
Do any of you get push back form the users that they don't want Big Brother
to have control?
We've had many decline to use our Mobile Device Mgmt app and therefore not have
mobile access to their mail.
On Thu, Feb 23, 2012 at 2:05 PM, Guyer, Donald
dgu...@che.orgmailto:dgu...@che.org wrote:
In the case of a personal device, we have them sign a waiver stating we can
wipe it if necessary, including their personal data/apps.
What happens if an admin has critical system info stored somewhere else on the
phone, other than email?
Just sayin…
Regards,
Don Guyer
Directory and Messaging Services
Catholic Health East, ITSS
From: Eric Wittersheim
[mailto:ewittersh...@aasmnet.orgmailto:ewittersh...@aasmnet.org]
Sent: Thursday, February 23, 2012 12:41 PM
To: MS-Exchange Admin Issues
Subject: RE: Selective Wipe of ActiveSync devices
Yes, I am only looking to wipe the mail part of the phone. With Exchange 2003
I also have the option to wipe completely as well but management doesn’t want
to wipe users phones of all their personal data/apps.
From: Chinnery, Paul [mailto:pa...@mmcwm.commailto:pa...@mmcwm.com]
Sent: Thursday, February 23, 2012 11:01 AM
To: MS-Exchange Admin Issues
Subject: RE: Selective Wipe of ActiveSync devices
If you mean only wiping certain parts of a phone, for instance, it was posted a
while back on this forum that the iPhone would be wiped completely if done
through Exchange. We're using Exchange 07 and as part of the user's agreement
with us to enable Activesync, they give us the right to completely wipe the
phone if it becomes lost or stolen.
From: Eric Wittersheim [mailto:ewittersh...@aasmnet.org]
Sent: Thursday, February 23, 2012 10:52 AM
To: MS-Exchange Admin Issues
Subject: Selective Wipe of ActiveSync devices
Good morning all,
What is everyone using for their corp. environment to do selective wipes of
ActiveSync devices that aren’t owned by the company? I’m currently running
Exchange 2003 SP2 with plans to upgrade to 2010 later this year. With that in
mind would I be better off upgrading to Exch 2010 first?
Eric Wittersheim
Network Administrator
American Academy of Sleep Medicine
2510 N. Frontage Road
Darien, IL. 60561
Thank you for your membership support! To continue receiving the value of AASM
membership through 2012, renew online! www.aasmnet.orghttp://www.aasmnet.org/
{*}
---
To manage subscriptions click here:
http://lyris.sunbelt-software.com/read/my_forums/
or send an email to
listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com
with the body: unsubscribe exchangelist
---
To manage subscriptions click here:
http://lyris.sunbelt-software.com/read/my_forums/
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listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com
with the body: unsubscribe exchangelist
---
To manage subscriptions click here:
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or send an email to
listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com
with the body: unsubscribe exchangelist
Confidentiality Notice:
This e-mail, including any attachments is the
property of Catholic Health East and is intended
for the sole use of the intended recipient(s).
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Re: Selective Wipe of ActiveSync devices
We use Zenprise to manage the devices.
Our devices are anything and everything.
Sometimes this can be a nightmare.
YMMV
On Fri, Feb 24, 2012 at 1:38 PM, Heaton, Joseph@DFG jhea...@dfg.ca.govwrote:
What do you use to manage your devices? What OS platform are they?
** **
Joe Heaton
ITB – Windows Server Support
** **
*From:* pramatow...@mediageneral.com [mailto:pramatow...@mediageneral.com]
*Sent:* Thursday, February 23, 2012 1:14 PM
*To:* Heaton, Joseph@DFG; MS-Exchange Admin Issues
*Subject:* RE: Selective Wipe of ActiveSync devices
** **
I should say it’s not common here ~900 EAS devices (and growing) we’ve
had maybe 20 or so people not like it, and only 3 decide not to do it.
Haven’t had a single complaint with actually wiping a device.
** **
*From:* Guyer, Donald [mailto:dgu...@che.org]
*Sent:* Thursday, February 23, 2012 3:41 PM
*To:* MS-Exchange Admin Issues
*Subject:* RE: Selective Wipe of ActiveSync devices
** **
Not in the 4 weeks that I’ve been here and I haven’t heard any stories of
such.
** **
** **
Regards,
** **
Don Guyer
Directory and Messaging Services
Catholic Health East, ITSS
** **
*From:* Adm [mailto:sms...@gmail.com]
*Sent:* Thursday, February 23, 2012 2:56 PM
*To:* MS-Exchange Admin Issues
*Subject:* Re: Selective Wipe of ActiveSync devices
** **
Do any of you get push back form the users that they don't want Big
Brother to have control?
We've had many decline to use our Mobile Device Mgmt app and therefore not
have mobile access to their mail.
On Thu, Feb 23, 2012 at 2:05 PM, Guyer, Donald dgu...@che.org wrote:
In the case of a personal device, we have them sign a waiver stating we
can wipe it if necessary, including their personal data/apps.
What happens if an admin has critical system info stored somewhere else on
the phone, other than email?
Just sayin…
Regards,
Don Guyer
Directory and Messaging Services
Catholic Health East, ITSS
*From:* Eric Wittersheim [mailto:ewittersh...@aasmnet.org]
*Sent:* Thursday, February 23, 2012 12:41 PM
*To:* MS-Exchange Admin Issues
*Subject:* RE: Selective Wipe of ActiveSync devices
Yes, I am only looking to wipe the mail part of the phone. With Exchange
2003 I also have the option to wipe completely as well but management
doesn’t want to wipe users phones of all their personal data/apps.
*From:* Chinnery, Paul [mailto:pa...@mmcwm.com]
*Sent:* Thursday, February 23, 2012 11:01 AM
*To:* MS-Exchange Admin Issues
*Subject:* RE: Selective Wipe of ActiveSync devices
If you mean only wiping certain parts of a phone, for instance, it was
posted a while back on this forum that the iPhone would be wiped completely
if done through Exchange. We're using Exchange 07 and as part of the
user's agreement with us to enable Activesync, they give us the right to
completely wipe the phone if it becomes lost or stolen.
*From:* Eric Wittersheim
[mailto:ewittersh...@aasmnet.orgewittersh...@aasmnet.org]
*Sent:* Thursday, February 23, 2012 10:52 AM
*To:* MS-Exchange Admin Issues
*Subject:* Selective Wipe of ActiveSync devices
Good morning all,
What is everyone using for their corp. environment to do selective wipes
of ActiveSync devices that aren’t owned by the company? I’m currently
running Exchange 2003 SP2 with plans to upgrade to 2010 later this year.
With that in mind would I be better off upgrading to Exch 2010 first?
Eric Wittersheim
Network Administrator
American Academy of Sleep Medicine
2510 N. Frontage Road
Darien, IL. 60561
Thank you for your membership support! To continue receiving the value of
AASM membership through 2012, renew online! www.aasmnet.org
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with the body: unsubscribe exchangelist
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RE: Selective Wipe of ActiveSync devices
I don't allow BYOD. So this is not an issue.
BF
From: Eric Wittersheim [mailto:ewittersh...@aasmnet.org]
Sent: Thursday, February 23, 2012 10:52 AM
To: MS-Exchange Admin Issues
Subject: Selective Wipe of ActiveSync devices
Good morning all,
What is everyone using for their corp. environment to do selective wipes of
ActiveSync devices that aren't owned by the company? I'm currently running
Exchange 2003 SP2 with plans to upgrade to 2010 later this year. With that in
mind would I be better off upgrading to Exch 2010 first?
Eric Wittersheim
Network Administrator
American Academy of Sleep Medicine
2510 N. Frontage Road
Darien, IL. 60561
Thank you for your membership support! To continue receiving the value of AASM
membership through 2012, renew online! www.aasmnet.orghttp://www.aasmnet.org/
{*}
---
To manage subscriptions click here:
http://lyris.sunbelt-software.com/read/my_forums/
or send an email to
listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com
with the body: unsubscribe exchangelist
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RE: Selective Wipe of ActiveSync devices
Although I haven't worked with it yet, they use Zenprise here and seem happy
with it.
Exchange 2003, upgrading to 2010 later this year, so I don't think that matters.
Regards,
Don Guyer
Directory and Messaging Services
Catholic Health East, ITSS
From: Eric Wittersheim [mailto:ewittersh...@aasmnet.org]
Sent: Thursday, February 23, 2012 10:52 AM
To: MS-Exchange Admin Issues
Subject: Selective Wipe of ActiveSync devices
Good morning all,
What is everyone using for their corp. environment to do selective wipes of
ActiveSync devices that aren't owned by the company? I'm currently running
Exchange 2003 SP2 with plans to upgrade to 2010 later this year. With that in
mind would I be better off upgrading to Exch 2010 first?
Eric Wittersheim
Network Administrator
American Academy of Sleep Medicine
2510 N. Frontage Road
Darien, IL. 60561
Thank you for your membership support! To continue receiving the value of AASM
membership through 2012, renew online! www.aasmnet.orghttp://www.aasmnet.org/
{*}
---
To manage subscriptions click here:
http://lyris.sunbelt-software.com/read/my_forums/
or send an email to
listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com
with the body: unsubscribe exchangelist
Confidentiality Notice:
This e-mail, including any attachments is the
property of Catholic Health East and is intended
for the sole use of the intended recipient(s).
It may contain information that is privileged and
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not the intended recipient, please delete this message, and
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RE: Selective Wipe of ActiveSync devices
If you mean only wiping certain parts of a phone, for instance, it was posted a
while back on this forum that the iPhone would be wiped completely if done
through Exchange. We're using Exchange 07 and as part of the user's agreement
with us to enable Activesync, they give us the right to completely wipe the
phone if it becomes lost or stolen.
From: Eric Wittersheim [mailto:ewittersh...@aasmnet.org]
Sent: Thursday, February 23, 2012 10:52 AM
To: MS-Exchange Admin Issues
Subject: Selective Wipe of ActiveSync devices
Good morning all,
What is everyone using for their corp. environment to do selective wipes of
ActiveSync devices that aren't owned by the company? I'm currently running
Exchange 2003 SP2 with plans to upgrade to 2010 later this year. With that in
mind would I be better off upgrading to Exch 2010 first?
Eric Wittersheim
Network Administrator
American Academy of Sleep Medicine
2510 N. Frontage Road
Darien, IL. 60561
Thank you for your membership support! To continue receiving the value of AASM
membership through 2012, renew online! www.aasmnet.orghttp://www.aasmnet.org/
{*}
---
To manage subscriptions click here:
http://lyris.sunbelt-software.com/read/my_forums/
or send an email to
listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com
with the body: unsubscribe exchangelist
---
To manage subscriptions click here:
http://lyris.sunbelt-software.com/read/my_forums/
or send an email to listmana...@lyris.sunbeltsoftware.com
with the body: unsubscribe exchangelist
