Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
Mnyb;599962 Wrote: This can happen to normal fm radio too , a station where i live was dead quit this morning. ... I also just realized that does not always seem to honor the alarm volume settings. :( I awoke anyway but the alarm volume was more like the (rather low) volume of the night before and not the (rather loud) preset alarm volume. -- copperstate copperstate's Profile: http://forums.slimdevices.com/member.php?userid=34756 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
Mnyb;599962 Wrote: An FM stations is I think legally obliged to sent a message repeatedly if the channel is down I think. I think FM stations in Norway are obliged to take down the carrier wave if it carries silence for more than five minutes, or something like that. Failure to do so can result in a massive fine. (I can't find anything about this in Google, though. Peculiar.) -- Soulkeeper -that is not dead which can eternal lie. and with strange aeons even death may die.- touch + duet + boom + radio / wrt160n/dd-wrt / sbs 7.5.1 or higher/win7(32b)/avira free Soulkeeper's Profile: http://forums.slimdevices.com/member.php?userid=35297 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
davenva;599612 Wrote: ... Does your statement quite reliably mean 100% reliable? The alarm might have its quirks, but it does reliable wake me up every morning at the correct time (also if the DSL modem is off or my server is down for maintenance). :) -- copperstate copperstate's Profile: http://forums.slimdevices.com/member.php?userid=34756 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
davenva;599612 Wrote: I get a variety of behaviors from the radio. Some of the time I get the alarm with the sound clip that I've selected (~30% of the time) Some of the time I get the backup alarm noise (~60%) Some of the time I get the backup alarm noise twice, the 2nd coming a couple of minutes after I shut off the first (~5%) Some times I get no alarm at all (~5%) So, it will wake me up about 95% of the time. My cheap travel alarm clock is my backup and is set 2 minutes later than the radio, to cover the 5% failure rate. I often wonder why I keep using the radio alarm at all - sick curiosity, I guess! Being an engineer, I hold out hope that one day Logitech will fix it. If it were my product, it would drive me crazy until it got fixed. I run squeezebox server on a local PC that is always on, but from reading the logs, I think that the sound clips are only on MySqueezebox.com. I captured posted the logs in the slim bug system a couple of times, but they appear to have been ignored. Behavior seems to change with new sw releases, but never stabilizes. I did have a run where it worked properly for a few weeks, but that ended with one of the sw updates. Does your statement quite reliably mean 100% reliable? I had an issue using the built-in sound effects which are actually served through MySB.com. I found a sound I like as an alarm, and have as an MP3 on my local SBS, and have had basically 100% reliability since using that sound as my alarm instead of the sound effects. -- tcutting tcutting's Profile: http://forums.slimdevices.com/member.php?userid=17402 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
Another failure mode not accounted for at all is if the device gets an valid stream that is silent, if you fav radio stations sends but no sound. -- Mnyb Main hifi: Touch + CIA PS +MeridianG68J MeridianHD621 MeridianG98DH and assorted amps SiriuS, Classe' Primare and Dynadio speakers, Contour 4 Contour Center, and Contour 1.3SE rear ch. Rel Stadium 3 sub. Bedroom/Office: Boom Kitchen: SB3 + powered Fostex PM0.4 Misc use: Radio (with battery) PLEASE FIX BUG 112 http://bugs.slimdevices.com/show_bug.cgi?id=112 Mnyb's Profile: http://forums.slimdevices.com/member.php?userid=4143 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
aubuti;599785 Wrote: Hmm, what if Logitech added 'tree falling in a forest' (http://en.wikipedia.org/wiki/If_a_tree_falls_in_a_forest) to the Natural sounds selections. Would it wake anyone up? ;o) :P I'll love to explain myself at work I did not hear the tree -- Mnyb Main hifi: Touch + CIA PS +MeridianG68J MeridianHD621 MeridianG98DH and assorted amps SiriuS, Classe' Primare and Dynadio speakers, Contour 4 Contour Center, and Contour 1.3SE rear ch. Rel Stadium 3 sub. Bedroom/Office: Boom Kitchen: SB3 + powered Fostex PM0.4 Misc use: Radio (with battery) PLEASE FIX BUG 112 http://bugs.slimdevices.com/show_bug.cgi?id=112 Mnyb's Profile: http://forums.slimdevices.com/member.php?userid=4143 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
Mnyb;599783 Wrote: Another failure mode not accounted for at all is if the device gets an valid stream that is silent, if you fav radio stations sends but no sound. Thankfully the local all-news station I am listening to has a rock-solid stream ... :) -- copperstate copperstate's Profile: http://forums.slimdevices.com/member.php?userid=34756 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
davenva;599104 Wrote: ... The obvious, and I suspect not difficult, fix is to move the full alarm functionality to the radio itself, so it works even if the network or server are unavailable. If this were done, the worst case would be the unavailability of a specific music or radio alarm due to network or server issues, resulting is a simple alarm tune or tone played from the radio. Well, it already does that quite reliably (at least in my case). :) -- copperstate copperstate's Profile: http://forums.slimdevices.com/member.php?userid=34756 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
copperstate;599381 Wrote: Well, it already does that quite reliably (at least in my case). :) I get a variety of behaviors from the radio. Some of the time I get the alarm with the sound clip that I've selected (~30% of the time) Some of the time I get the backup alarm noise (~60%) Some of the time I get the backup alarm noise twice, the 2nd coming a couple of minutes after I shut off the first (~5%) Some times I get no alarm at all (~5%) So, it will wake me up about 95% of the time. My cheap travel alarm clock is my backup and is set 2 minutes later than the radio, to cover the 5% failure rate. I often wonder why I keep using the radio alarm at all - sick curiosity, I guess! Being an engineer, I hold out hope that one day Logitech will fix it. If it were my product, it would drive me crazy until it got fixed. I run squeezebox server on a local PC that is always on, but from reading the logs, I think that the sound clips are only on MySqueezebox.com. I captured posted the logs in the slim bug system a couple of times, but they appear to have been ignored. Behavior seems to change with new sw releases, but never stabilizes. I did have a run where it worked properly for a few weeks, but that ended with one of the sw updates. Does your statement quite reliably mean 100% reliable? -- davenva davenva's Profile: http://forums.slimdevices.com/member.php?userid=34191 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
Yes natural sounds etc is from mysqueezebox.com directly , so you would get another couple of % reliable by not fetching the alarm sound over the net. That would probably get rid of many cases of backup sound. Radio WOL the server 5 minutes before the alarm , but many windows systems has a bug where windows actually goes to sleep rather quickly after a while if woken from the lan if nothing happens I think regardless of some settings. People have overcome this behavior but I don't know how . I don't have this problem. The whole alarm thing is inherited from the old SB2/SB3 etc these players are very very slim and do not even have a clock . So the whole thing had to run from the server just like everything else on these players. Soo here the origin of the serverbased alarm handling. Date and time screensaver is in fact plugin actually so the origin can be some entusiastic 3'rd party developer ? So they just got the new players to use the same mechanism. -- Mnyb Main hifi: Touch + CIA PS +MeridianG68J MeridianHD621 MeridianG98DH and assorted amps SiriuS, Classe' Primare and Dynadio speakers, Contour 4 Contour Center, and Contour 1.3SE rear ch. Rel Stadium 3 sub. Bedroom/Office: Boom Kitchen: SB3 + powered Fostex PM0.4 Misc use: Radio (with battery) PLEASE FIX BUG 112 http://bugs.slimdevices.com/show_bug.cgi?id=112 Mnyb's Profile: http://forums.slimdevices.com/member.php?userid=4143 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
IMHO. The internet media player part works fine, and is a very clever and enjoyable device. The alarm clearly has problems, due entirely to the design, which relies on networks and servers to provide a simple alarm function. I think that a lot of the venting here is simply frustration on the part of those familiar with good software design, who actually respect the device, but are frustrated knowing how much better the device could be with a fix to the alarm design. (Having managed software engineers, I know how crazy poor design can make them!) The obvious, and I suspect not difficult, fix is to move the full alarm functionality to the radio itself, so it works even if the network or server are unavailable. If this were done, the worst case would be the unavailability of a specific music or radio alarm due to network or server issues, resulting is a simple alarm tune or tone played from the radio. -- davenva davenva's Profile: http://forums.slimdevices.com/member.php?userid=34191 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
iPhone;593163 Wrote: The problem is simple: The Baby should never have had Radio as part of its name. It is not a Radio. It has no tuner, no external antenna, and the internal antenna is for WiFi not OTA Broadcast. It is competing in market segment where in the UK at least the devices are described as Internet radios (some of which also have tuners, some of which don't). For that reason alone it makes sense that it had radio in the name. -- andynormancx Yes, it will. Yes, all of them. Yes, SoftSqueeze as well. What ? I SAID ALL OF THEM ! andynormancx's Profile: http://forums.slimdevices.com/member.php?userid=17417 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
BLatSD;592826 Wrote: 3. Unless you're a 5 year old who saved up his pennies to buy his $150 radio, I really can't relate to how you'd have this much stored up anger over this. Maybe this is a telling sign that it's time to seek help with anger management. Everybody can get angry at a $150 plastic radio. But to be able to stay angry for months and months ... well, there are two possible outcomes as far as I can see: 1) Seek professional psychological help (yes, a shrink). 2) Weit for the massive cardiac arrest that is just around the corner, and spend rest of an all too short life in a hospital bed. There is one outcome, however, that is completely out of the question, as far as I've still got a gram of discernment in me: 3) Logitech giving a s**t about your butthurtery. Feel free to ignore my prognosis and continue to fight the valiant (but pathetic) battle for ... um, consumer rights, a different SB Radio, the death of Logitech or whatever the hell it is that you're fighting for. (Don't bother to tell me; you're on my block list, and I lost interest in your agenda a long time ago, anyway. I just wanted to give you a little bit of useful advice, but again, feel free to ignore it.) -- Soulkeeper -that is not dead which can eternal lie. and with strange aeons even death may die.- touch + duet + boom + radio / wrt160n/dd-wrt / sbs 7.5.1 or higher/win7(32b)/avira free Soulkeeper's Profile: http://forums.slimdevices.com/member.php?userid=35297 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
With an alarm -- ModelCitizen Somewhere, something incredible is waiting to be known Last.fm/user/ModelCitizen ModelCitizen's Profile: http://forums.slimdevices.com/member.php?userid=446 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
iPhone;593163 Wrote: The problem is simple: The Baby should never have had Radio as part of its name. It is not a Radio. It has no tuner, no external antenna, and the internal antenna is for WiFi not OTA Broadcast. It is a Network Media Player. It can't do anything without a network connection of some type. Again, it is not a Radio, not an alarm clock, not a Radio Alarm Clock, but a Network Media Player. It is also an internet radio It plays radio stations from the internet. Makes sense to me -- vw195 vw195's Profile: http://forums.slimdevices.com/member.php?userid=32644 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
I haven't commented here for a long time, but the situation is fairly obvious. Logitech resource commitment to releasing and fixing products is not there. This has been the case for over a year now. Raising support issues is about as much use as raising Bugzilla issues. The commitment to the product line falls way short of requirements for an effective consumer product. It is good that so many people continue to populate this set of forums with issues, answers etc., but it belies the real issue, the product owners (not developers don't care ). Individuals need to make up their own mind about investment in products. I have made my choice. People that have a problem with the product, if in the UK, return under sale of goods act. The product isn't going to be fixed. Slim Devices was great - but the entrepreneurial spirit (still expressed by the few remaining developers, and by the stalwart contributors here) is in the past. Logitech have demonstrated by action their position. You choose your response, but don't moan, that is the way it is. Dave -- DaveWr DaveWr's Profile: http://forums.slimdevices.com/member.php?userid=9331 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
erland;592607 Wrote: However, complaining here doesn't help because the right people within Logitech aren't reading these forums. So I would strongly advice any user that have the problem and want a solution to contact Logitech support. It is simply impossible that the responsibles at Logitech are not aware of these issues with the Radio and MYSB. If they really wouldn't be, than they were the most ignorant bunch of people on this planet. So either they decided to ignore the problems for some reason of they don't care for other reasons. Anyway, they have chosen their way of treating this issue and IMHO there is no way whatsoever to change their attitude. So no matter if you contact the support or enter a bug report or just complain in this forum or the other: if they didn't care or manage to fix at least the most blatant bugs in more than one year, they never will. So complaining in this forum is as good (and as useless) as any other form of reaction to this attitude of Logitech towards their customers. Then again, at least by complaining in this forum, there's a certain chance to warn potential customers how bad the software and how lousy Logitech's customer care really is. Every potential customer who's scared away hurts Logitech ten times more than any bug report or support call. And oh yeah, they should be hurt for treating their customers this way. -- 0xdeadbeef 0xdeadbeef's Profile: http://forums.slimdevices.com/member.php?userid=2287 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
0xdeadbeef;592807 Wrote: So complaining in this forum is as good (and as useless) as any other form of reaction to this attitude of Logitech towards their customers. Then again, at least by complaining in this forum, there's a certain chance to warn potential customers how bad the software and how lousy Logitech's customer care really is. Every potential customer who's scared away hurts Logitech ten times more than any bug report or support call. And oh yeah, they should be hurt for treating their customers this way. This forum certainly has more than an average share of my disatisfied feelings about the Radio, but I have enough sense to know that by posting continuous messages of discontentment in an otherwise obscure user forum won't succeed in persuading Logitech to fix their problems. Lets get real here: 1. Unless by odd chance you're aware of the prior Slimdevices association with the Squeezebox Radios, chances are that only a miniscule number of potential customers will ever come across this forum for reference. So is this really the widest audience to get your message of vengance out? 2. Do you really think that stopping a few potential sales of one item in their product line is really going to hurt a company as large as Logitech? Even if your campaign were somehow successful, all you're going to accomplish is them discontinuing the product and therefore all hope that any fix will ever be released. And we'd have you to thank for that. 3. Unless you're a 5 year old who saved up his pennies to buy his $150 radio, I really can't relate to how you'd have this much stored up anger over this. Maybe this is a telling sign that it's time to seek help with anger management. -- BLatSD BLatSD's Profile: http://forums.slimdevices.com/member.php?userid=38631 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
Dogberry2;592036 Wrote: -I will not feed the trolls. - I don't know if you are suggesting that I'm a troll, ie that I hang around these forums trying to wind people up and pick fights. I am merely an early adopter of the SBR who has put up with utterly rubbish performance for a year and has finally run out of patience. There is however a term for people who think it's 'reasonable' to sit around waiting for Logitech to fix issues that should never have arisen in the first place: it's 'fanboi'. And there seem to be an awful lot of them round here. -- Noghar Noghar's Profile: http://forums.slimdevices.com/member.php?userid=33171 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
Noghar;592479 Wrote: There is however a term for people who think it's 'reasonable' to sit around waiting for Logitech to fix issues that should never have arisen in the first place: it's 'fanboi'. And there seem to be an awful lot of them round here. Yes sir. This is their forum (though hosted by logitech). They (we?) possess a huge amount of knowledge and willingness to help out if asked nnicely :) -- Muele BR Mogens 2 Radios (1 battery), 2 Controllers, 2 Receivers, 1 Squeezeplay. Served by an old 800 mhz IBM T21 Thinkpad (Yes I know most phones have more cpu-power these days, but it gets the job done). Muele's Profile: http://forums.slimdevices.com/member.php?userid=21310 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
I probably got a little carried away... Of course there is room for just about any user here. But what I mean is that the users that are more or less fanboys are to thank for a great deal of this forum's success. -- Muele BR Mogens 2 Radios (1 battery), 2 Controllers, 2 Receivers, 1 Squeezeplay. Served by an old 800 mhz IBM T21 Thinkpad (Yes I know most phones have more cpu-power these days, but it gets the job done). Muele's Profile: http://forums.slimdevices.com/member.php?userid=21310 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
We shouldn't try to defend/minimize the problems, there are problems and
there are serious problems and some of them makes the Radio not work as
advertised. Logitech has simply not done what we reasonably can expect
as customers.
The issue is not that the problem existed at the release date, it's
quite usual that bugs exists in released software. The issue is that
Logitech hasn't prioritized fixing it during the last year and they
continue to advertise the Radio as a good alternative for a bedside
clock radio without the need for a local computer being turned on.
However, complaining here doesn't help because the right people within
Logitech aren't reading these forums. So I would strongly advice any
user that have the problem and want a solution to contact Logitech
support. It will be frustrating and they won't be able to help you
immediately, but if all users with problems do this they will raise the
priority on this issue and offer a solution eventually. They will
probably also offer any user with the problem to return their Radio if
you consider that to be an option.
For anyone that just want to keep complain and don't really want the
problem to be solved, feel free to continue complaining in this thread
and the rest of us will try to ignore it besides sometimes adding posts
like this one to indicate for new users that they should contact support
if they haven't already done so.
--
erland
Erland Isaksson ('My homepage' (http://erland.isaksson.info))
(Developer of 'many plugins/applets'
(http://wiki.slimdevices.com/index.php/User:Erland). If my answer
helped you and you like to encourage future presence on this forum
and/or third party plugin/applet development, 'donations are always
appreciated' (http://erland.isaksson.info/donate))
erland's Profile: http://forums.slimdevices.com/member.php?userid=3124
View this thread: http://forums.slimdevices.com/showthread.php?t=82804
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Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
My relationship with my SB Radio came to an end a few months back after I finally couldn't take the alarm problems anymore. I posted a support request via the official logitech website and in the end they agreed to allow me to return the Radio for a full refund (the Radio was 4 months or so old at this point). I hope that this route is available to all and think that this is the best route for anyone who is very unhappy / thinking of class action etc. You may then end up like me waiting for the moment when Logitech fix the software on what is otherwise a good product. When this happens and is confirmed to work on these forums I will be straight on the web to buy another one. -- arfond arfond's Profile: http://forums.slimdevices.com/member.php?userid=39063 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
arfond;592020 Wrote: My relationship with my SB Radio came to an end a few months back after I finally couldn't take the alarm problems anymore. I posted a support request via the official logitech website and in the end they agreed to allow me to return the Radio for a full refund (the Radio was 4 months or so old at this point). I hope that this route is available to all and think that this is the best route for anyone who is very unhappy / thinking of class action etc. You may then end up like me waiting for the moment when Logitech fix the software on what is otherwise a good product. When this happens and is confirmed to work on these forums I will be straight on the web to buy another one. That is probably the only approach that actually works, if you cant stand how it currently functions return it. -- Mnyb Main hifi: Touch + CIA PS +MeridianG68J MeridianHD621 MeridianG98DH and assorted amps SiriuS, Classe' Primare and Dynadio speakers, Contour 4 Contour Center, and Contour 1.3SE rear ch. Rel Stadium 3 sub. Bedroom/Office: Boom Kitchen: SB3 + powered Fostex PM0.4 Misc use: Radio (with battery) PLEASE FIX BUG 112 http://bugs.slimdevices.com/show_bug.cgi?id=112 Mnyb's Profile: http://forums.slimdevices.com/member.php?userid=4143 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
I have finally given up on my SBR after months of the same problems occurring despite constant updates. BBC radio buffers at peak times - ie whenever I want to listen to it - and even my local music fails to stream. Nothing is more annoying than a radio program cutting out in the middle, and there is nothing you can do about it. My wife very nearly chucked the set out the window last week. All we want it to do is work as efficiently and simply as a £30 DAB radio. I have replaced the SBR with a tacky Freecom MusicPal I got for Christmas three years ago. It just works, even streaming my music without the need for any server running on my PC. The sound's not as good and the screen is only black and while but the SBR screen always showed the wrong information anyway, and what use is a great speaker if nothing's coming out of it? The MusicPal streams RSS news feeds with no fuss or hiccup. Goodbye, forum, and thanks. It's been a waste of time and money. -- Noghar Noghar's Profile: http://forums.slimdevices.com/member.php?userid=33171 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
-I will not feed the trolls. I will not feed the trolls. I will not feed the trolls. I will not feed the trolls. I will not feed the trolls. I will not feed the trolls. I will not feed the trolls. I will not feed the trolls.- -- Dogberry2 Dogberry2's Profile: http://forums.slimdevices.com/member.php?userid=18883 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
Noghar;592031 Wrote: All we want it to do is work as efficiently and simply as a £30 DAB radio. Thankfully DAB is dead :-) - or at least, mortally wounded. Which is just as well, because it sounds c...@p. -- Phil Leigh You want to see the signal path BEFORE it gets onto a CD/vinyl...it ain't what you'd call minimal... Touch(wired/XP) - TACT 2.2X (Linear PSU) + Good Vibrations S/W - MF Triplethreat(Audiocom full mods) - Linn 5103 - Aktiv 5.1 system (6x LK140's, ESPEK/TRIKAN/KATAN/SEIZMIK 10.5), Pekin Tuner, Townsend Supertweeters, Blue Jeans Digital,Kimber Speaker Chord Interconnect cables Kitchen Boom, Outdoors: SB Radio, Harmony One remote for everything. Phil Leigh's Profile: http://forums.slimdevices.com/member.php?userid=85 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
I would certainly support any class action on the grounds that my Squeezebox Radio is unfit for purpose. A radio that has to be fiddled with every couple of minutes to get the stream back and an alarm that cannot be relied on. I've even had it turn itself on in the middle of the night, that really went down well. The following makes good reading, if you are in the UK: http://www.bbc.co.uk/watchdog/consumer_advice/complain_making_pic.shtml -- GrahamD GrahamD's Profile: http://forums.slimdevices.com/member.php?userid=36316 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
toby10;585208 Wrote: Take away the fanboys and this forum would be pretty much useless. Well, perhaps depending on your definition of fanboy, but in my opinion pure fanboys are often as useless as the drive by bashers. If we want things to get better, claiming that everything is perfect is as helpful as saying it's all crap. There are a few posters around that vehemently refuses to acknowledge that problems even exist, and if faced with overwhelming proof of the opposite they quickly resort that it's just a minor glitch that Logitech will fix in a jiffy, no need to bother. Such behaviour does not help in identifying the cause of problem, finding workarounds or logging detailed error reports that may help Logitech address the issue. Luckily, most of the regulars have a for more constructive approach. -- alfista alfista's Profile: http://forums.slimdevices.com/member.php?userid=32396 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
alfista;585332 Wrote: Well, perhaps depending on your definition of fanboy, but in my opinion pure fanboys are often as useless as the drive by bashers. If we want things to get better, claiming that everything is perfect is as helpful as saying it's all crap. There are a few posters around that vehemently refuses to acknowledge that problems even exist, and if faced with overwhelming proof of the opposite they quickly resort that it's just a minor glitch that Logitech will fix in a jiffy, no need to bother. Such behaviour does not help in identifying the cause of problem, finding workarounds or logging detailed error reports that may help Logitech address the issue. Luckily, most of the regulars have a for more constructive approach. Completely agree and I don't deny the issues exist, I've experienced a couple of them myself. But the same person repeatedly bringing those same issues in here is as helpful as those that deny any such issues even exist. ;) -- toby10 toby10's Profile: http://forums.slimdevices.com/member.php?userid=12553 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
He's still at it??? Incredible. Myself, I blocked him months ago. -- Soulkeeper -that is not dead which can eternal lie. and with strange aeons even death may die.- duet + boom + radio / wrt160n/dd-wrt / sbs 7.5.1 or higher/win7(32b)/avira free Soulkeeper's Profile: http://forums.slimdevices.com/member.php?userid=35297 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
0xdeadbeef;585033 Wrote: ...there are no problems and that the unhappy users are a minority. Both is not true. I couldn't let this pass. I think we all agree there are problems, it's whether or not these affect you. They don't affect me. Your second statement is unbelievable though. So it is your belief that at least 50% of people are unhappy with their radio? I'd love to see your proof! Just looking at amazon.com ratings over 70% of people rating it 4/5 or above. Not very scientific I grant you but does fly in the face of your statement. CW -- Chunkywizard *Squeezebox:* Boom x2 (Lounge and Office), Radio (with battery) *Server:* 7.5.1 for Windows Home Server (HP EX-490 MediaSmart Server) *Plugins:* Dynamic Playlists 2.8.1 | SQL Playlist 2.5 | Music Information Screen 4.4.6 | Custom Scan 2.7.4 | TrackStat 2.10 | Album Review 2.9.0 | Biography 2.9.0 *Remote:* iPod Touch Gen. 1 running 'iPeng' (http://penguinlovesmusic.de/2008/11/25/ipeng-application-now-on-app-store/) *Music: *'Last.fm' (http://www.last.fm/user/chunkywizard) Chunkywizard's Profile: http://forums.slimdevices.com/member.php?userid=25868 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
Lucky for me I didn't find this forum until after I got my radio. If I had seen all this first I never would have bought this amazing gizmo. I tried starting a thread so people that find this forum first can see some people love the radio. The thread is already dying. If this forum scares enough people away the product line will die, then...no more updates or mysb.com. If anyone who sees this is thinking about getting the radio GET IT, it's great. Just don't throw out your old alarm clock first and you will be happy. -- fatboy66 fatboy66's Profile: http://forums.slimdevices.com/member.php?userid=41142 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
fatboy66;585148 Wrote: Lucky for me I didn't find this forum until after I got my radio. If I had seen all this first I never would have bought this amazing gizmo. I tried starting a thread so people that find this forum first can see some people love the radio. The thread is already dying. If this forum scares enough people away the product line will die, then...no more updates or mysb.com. If anyone who sees this is thinking about getting the radio GET IT, it's great. Just don't throw out your old alarm clock first and you will be happy. I totally agree. The Beefers comments, albeit untrue, may tend to scare people away from this awesome gizmo! Maybe that is his M.O. for saying so many slanderous comments. I,too, love my radios etc. and the entire Squeeze system. Never before have I enjoyed so much new music,so many new talk radio programs and so many unbroadcast local football games. I feel very fortunate that I purchased the Logitech Squeezes over others that I had studied and evaluated. Luckily he IS in a minority but it takes one person to unjustly poison a reputation. Also luckily most owners of the Logitech products probably do not frequent these forums. I'm glad I do frequent these forums because I have learned so much about the Squeezes.ie, not from the Beefer. -- Ikabob Ikabob's Profile: http://forums.slimdevices.com/member.php?userid=32088 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
And as predicted, they couldn't resist. -- 0xdeadbeef 0xdeadbeef's Profile: http://forums.slimdevices.com/member.php?userid=2287 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
fatboy66;585148 Wrote: Lucky for me I didn't find this forum until after I got my radio. If I had seen all this first I never would have bought this amazing gizmo. I tried starting a thread so people that find this forum first can see some people love the radio. The thread is already dying. Well, that's because for those of us where the Radio fits our needs (mine is sitting next to me right now: I bought it to have music at work, SoftSqueeze on PC speakers was sucking badly -- whenever my cell phone synced to the network or rang, the speakers would make some horrible sounds...), there is no reason to post my Radio is my fave SB all the time. I'd rather be listening to it than posting. This is pretty common online, though. Don't always trust negative posts: some people have axes to grind and people who are happy very rarely go back to post that. If this forum scares enough people away the product line will die, then...no more updates or mysb.com. If anyone who sees this is thinking about getting the radio GET IT, it's great. Just don't throw out your old alarm clock first and you will be happy. Or use a local server. (Although my wireless is now getting futzy, relying on a network connection for something as crucial as making it to work on time is risky.) Besides, I like my music library. The Squeezeboxen have made me spend a ton of money building it to where I'm sated. (And my long-time goal of replace all the vinyl with CD's has been accomplished finally.) -- snarlydwarf snarlydwarf's Profile: http://forums.slimdevices.com/member.php?userid=1179 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
The name SlimDevices does not equal Logitech. Probably 90+ percent of radio buyers/owners are unaware of the connection to the SlimDevices name, hence will never find these forums and use thenm as a place to fairly represent the other side of the story and post their disatisfaction with the product (lucky for you!). Amazon also collects comments from new buyers who've only owned the product a short time. The telling story are those who posted their initial comments and then came back weeks later and lowered their rating and updated their initial findings. Most people won't bother to do that. I loved my radio for the first month or so too until I started digging in and exploring it's more deeply. I have been a long time beta tester of other products and have an unfortunate knack for finding issues that most people will miss. To say that others don't find them doesn't mean they're not there. So we all agree that the product has problems, we all agree that Logitech management's priorities will possibly never allow the developer staff the time necessary to make the product right. And yet there's still this fanboy love-fest with the product. Just doesn't make sense. -- BLatSD BLatSD's Profile: http://forums.slimdevices.com/member.php?userid=38631 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
On 10/26/10 12:41 PM, 0xdeadbeef wrote: And as predicted, they couldn't resist. Also eminently foreseeable that you couldn't either. 8] ...keeping the threads alive... ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
BLatSD;585176 Wrote: I loved my radio for the first month or so too until I started digging in and exploring it more deeply. I have been a long time beta tester of other products and have an unfortunate knack for finding issues that most people will miss. To say that others don't find them doesn't mean they're not there. So we all agree that the product has problems, we all agree that Logitech management's priorities will possibly never allow the developer staff the time necessary to make the product right. And yet there's still this fanboy love-fest with the product. To me, it's just sticking one's head in the sand. If the way I use the product does not allow those problems to come up, how is me liking the radio sticking my head in the sand The problems are not an issue for me.so, I'm not ignoring them. They do not come up. And once again, if logitech doesn't know that some of the units work fine, they will not completely understand the problem. I'm not saying you don't have problems, I'm saying, I don't. Isn't that information of value to the engineers that have to fix your problems? That some of the radios work fine, and some don't. If we, who's radios work, hide to make you, the ones who's radios don't work, happy doesn't that interfere with what your trying to achieve, getting your radio fixed? And no, I have no idea how the management doles out the developers time.and neither do you. So that is not an agreed thing. We don't know that, let alone all agree. I'm not saying you have to love you radiowhy do you keep trying to convince us we hate it? I love itand my head is not in the sand. It works for me...do you understand. This has NOTHING to do with you or beef.I love the radio. It works for me. -- fatboy66 fatboy66's Profile: http://forums.slimdevices.com/member.php?userid=41142 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
BLatSD;585176 Wrote: ... And yet there's still this fanboy love-fest with the product. To me, it's just sticking one's head in the sand. This is a complete misrepresentation of what is happening here. We (well certainly I - I won't presume to speak for anyone else) recognise there are issues - we saw them in Beta, but the product went out as-is anyway. You really don't want to know about some of the stuff that DID get fixed in Beta. The FACT is that this forum has gradually evolved into a mutual self-help COMMUNITY forum - and as such it is a very effective adjunct to the official support channels. The (ever increasing band of) folks who provide the core help/advice etc here are just NOT INTERESTED in non-constructive ranting and derogatory mud-slinging as illustrated beautifully in this thread. Naturally enough they will occasionally rail against it. We are only human. As with any COMMUNITY, one needs to decide if the mores, leanings and philosophies of the community coincide with your own. If they do - great!. If not, it will be far more productive for everyone if one seeks solace/consolation elsewhere. For the avoidance of doubt, the way this community works is that we offer advice and help, we discuss issues and we raise bugs where necessary. We don't waste time and energy engaging in futile raging against an unhearing machine. -- Phil Leigh You want to see the signal path BEFORE it gets onto a CD/vinyl...it ain't what you'd call minimal... Touch(wired/XP) - TACT 2.2X (Linear PSU) + Good Vibrations S/W - MF Triplethreat(Audiocom full mods) - Linn 5103 - Aktiv 5.1 system (6x LK140's, ESPEK/TRIKAN/KATAN/SEIZMIK 10.5), Pekin Tuner, Townsend Supertweeters, Blue Jeans Digital,Kimber Speaker Chord Interconnect cables Kitchen Boom, Outdoors: SB Radio, Harmony One remote for everything. Phil Leigh's Profile: http://forums.slimdevices.com/member.php?userid=85 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
Your right Phil. And I'm done, I tried to let people know that not everyone is unhappy with the radio. I thought it would help people thinking of buying the radio and the engineers trying to fix it. I'm not going to argue anymore, if some on this board think us with working radios are just wrong about it working and were not really happy even though we say we are there is nothing anyone can do to change their minds. I tried posting before this but its being held for moderation. I have no idea why. So when it comes up and is posted, know that it was before this letter. So, one less voice on this forum. That leaves more bandwidth for the haters. I've never seen people refuse to accept that others have different experiences with a product before this. Mine doesn't workmine works greatno it doesn't and stop telling lies Some of the people on this board have issues far beyond how the radio is working. -- fatboy66 fatboy66's Profile: http://forums.slimdevices.com/member.php?userid=41142 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
fatboy66;585197 Wrote:
I tried posting before this but its being held for moderation. I have
no idea why
If you included a link in the post, that's probably the reason. I think
posts from new members that contains links are moderated to avoid some
spam. It's nothing personal and it won't happen when you have posted a
few more posts.
fatboy66;585197 Wrote:
So, one less voice on this forum. That leaves more bandwidth for the
haters.
Don't leave because one or a few users doesn't agree with you, just
ignore this thread and spend the time in other threads and sections of
the forum.
Since you love your Radio, we would love to hear any ideas you have to
improve it even further, just use a different thread than this one.
Even though Logitech might not want to add a feature there are several
third party developers hanging around here that always loves to get
some new ideas.
--
erland
Erland Isaksson ('My homepage' (http://erland.isaksson.info))
(Developer of 'many plugins/applets'
(http://wiki.slimdevices.com/index.php/User:Erland). If my answer
helped you and you like to encourage future presence on this forum
and/or third party plugin/applet development, 'donations are always
appreciated' (http://erland.isaksson.info/donate))
erland's Profile: http://forums.slimdevices.com/member.php?userid=3124
View this thread: http://forums.slimdevices.com/showthread.php?t=82804
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Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
Bash the fanboys all you want, but keep in mind this is their playground. Take away the fanboys and this forum would be pretty much useless. The real question is why would anyone come to the fanboys playground to complain? What is the point? If you have a problem with an Apple product, complain in the Apple user forums, forum users tell you they can't help and to contact Apple support, what do you do? Continue to repeat the same complaints in the same Apple user forum you have been informed cannot help you? When you don't get satisfaction (which you were told numerous times would be the case) you resort to Apple fanboy remarks? Why? What have you solved? If you call 911 cuz your dog ran away, they tell you they can't help you, do you keep calling 911? Heck, go complain about your SB Radio numerous times in the Logitech keyboard/mouse forum, it will get you as much resolution to your problem as you will get here and the members of that forum will tell you so. This is NOT the place for repeated complaints and NOONE here can help. How much more plain can this be worded?? Why any sane person would repeat the same act over and over and over yet expect a different result each time is beyond my comprehension. Nothing short of silly, childish, and immature. ;) -- toby10 toby10's Profile: http://forums.slimdevices.com/member.php?userid=12553 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
Phil Leigh;585187 Wrote: The FACT is that this forum has gradually evolved into a mutual self-help COMMUNITY forum - and as such it is a very effective adjunct to the official support channels. The (ever increasing band of) folks who provide the core help/advice etc here are just NOT INTERESTED in non-constructive ranting and derogatory mud-slinging as illustrated beautifully in this thread. Naturally enough they will occasionally rail against it. We are only human. As with any COMMUNITY, one needs to decide if the mores, leanings and philosophies of the community coincide with your own. If they do - great!. If not, it will be far more productive for everyone if one seeks solace/consolation elsewhere. For the avoidance of doubt, the way this community works is that we offer advice and help, we discuss issues and we raise bugs where necessary. We don't waste time and energy engaging in futile raging against an unhearing machine. Thanks for writing this Phil. I agree 110%. Bruce -- brucegrr brucegrr's Profile: http://forums.slimdevices.com/member.php?userid=3964 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
toby10;585208 Wrote: Bash the fanboys all you want, but keep in mind this is their playground. Take away the fanboys and this forum would be pretty much useless. :) -- brucegrr brucegrr's Profile: http://forums.slimdevices.com/member.php?userid=3964 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
brucegrr;585210 Wrote: Thanks for writing this Phil. I agree 110%. Bruce Bruce - I'd like to buy you a beer... but I feel this would be misconstrued as a love-fest. You know what? - I don't give a d...@mn... -- Phil Leigh You want to see the signal path BEFORE it gets onto a CD/vinyl...it ain't what you'd call minimal... Touch(wired/XP) - TACT 2.2X (Linear PSU) + Good Vibrations S/W - MF Triplethreat(Audiocom full mods) - Linn 5103 - Aktiv 5.1 system (6x LK140's, ESPEK/TRIKAN/KATAN/SEIZMIK 10.5), Pekin Tuner, Townsend Supertweeters, Blue Jeans Digital,Kimber Speaker Chord Interconnect cables Kitchen Boom, Outdoors: SB Radio, Harmony One remote for everything. Phil Leigh's Profile: http://forums.slimdevices.com/member.php?userid=85 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
In essence, the topic of this thread began with a call to rally against Logitech's inaction to resolve defects in their product, and for everyone to came along and argue against that, from a moderation point of view, to me, is explicitly OFF TOPIC. May I suggest you start your own There's Nothing Wrong With My SB Radio topic, I'll stay out of yours, you can stay out of this one, and we'll all be happy while those of us with common issues can discuss actions solutions. I don't think I'll ever get much help from a group that's content with the status quo and no real interest in offering anything constructive toward solutions. If the solutions are outside of the realm of technical, then at least more than a little moral support from my neighbors would not only be appreciated, but might actually go some distance towards convincing Logitech to resolve some of these problems. (And to be fair, some of you have offered that kind of moral support in this topic while others are just out to have a war with words.) What kind of neighbors are we? My problem is with the RADIO not with YOU! So why have YOU made it about ME (or oxdeadbeef, or whomever)? Where along the line did you connect those dots? toby10;585208 Wrote: Nothing short of silly, childish, and immature. So we've stooped to name-calling, have we? When did this start getting personal? Who's childish now? -- BLatSD BLatSD's Profile: http://forums.slimdevices.com/member.php?userid=38631 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
BLatSD;585231 Wrote: In essence, the topic of this thread began with a call to rally against Logitech's inaction to resolve defects in their product, and for everyone to came along and argue against that, from a moderation point of view, to me, is explicitly OFF TOPIC People said it was a waste of time to pursue legal action, which it is. I even offered advice on how to pursue the waste of time. How on topic are you? Have you offered any legal advice? Where is your petition to advance the legal waste of time? -- toby10 toby10's Profile: http://forums.slimdevices.com/member.php?userid=12553 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
BLatSD;585231 Wrote: . May I suggest you start your own There's Nothing Wrong With My SB Radio topic, I'll stay out of yours, you can stay out of this one, and we'll all be happy while those of us with common issues can discuss actions solutions. You're all using SBServers anyhow, so unless you're exclusively using MySB.com, you have nothing to relate to in the topic anyhow. I don't think I'll ever get much help from a group that's not using the radio the way I am and have no real experience from which to offer any real solutions I use MySB.com probably 90% of the time across all four of my SB players. And again, CORRECT! You will NOT get HELP for issues unrelated to the purpose of this USER FORUM! Users here CANNOT resolve your PROBLEMS! For the 1,000th time! CORRECT! :) -- toby10 toby10's Profile: http://forums.slimdevices.com/member.php?userid=12553 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
BLatSD;585231 Wrote: So we've stooped to name-calling, have we? When did this start getting personal? Who's childish now? No name calling. In my opinion ranting, whining, complaining over and over about the same thing in the wrong forum is indeed silly, childish, immature. This after REPEATEDLY telling the person there is nothing to be solved by doing so in this venue. What do you call it? Progress towards resolving your issues? -- toby10 toby10's Profile: http://forums.slimdevices.com/member.php?userid=12553 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
BLatSD;585231 Wrote: .. If the solutions are outside of the realm of technical, then at least more than a little moral support from my neighbors would not only be appreciated, but might actually go some distance towards convincing Logitech to resolve some of these problems. (And to be fair, some of you have offered that kind of moral support in this topic while others are just out to have a war with words.) What kind of neighbors are we? My problem is with the RADIO not with YOU! So why have YOU made it about ME (or oxdeadbeef, or whomever)? Where along the line did you connect those dots? The solution is OUTSIDE of the realm of this forum. We neighbors have tried politely and repeatedly to inform you and Ox of this. We neighbors respond to the initial posts with have you tried..., have you contacted support..., or yeah, that's broke, and there is nothing we can do for you... or vote for this bug And the big one (after numerous posts about the same issues in the wrong forum for issues which cannot be resolved in here this is not the correct forum for your repeated complaints How more neighborly can we be? Yet some cannot accept this. Why? I have no clue. You have made this about you, your Radio is not posting on here. :) -- toby10 toby10's Profile: http://forums.slimdevices.com/member.php?userid=12553 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
toby10;585239 Wrote: The solution is OUTSIDE of the realm of this forum. We'll just have to agree to disagree then. Have a nice day. -- BLatSD BLatSD's Profile: http://forums.slimdevices.com/member.php?userid=38631 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
toby10, could you please calm down a bit. BlatSD has a point and if you read his post outside of this particular thread you will realize that he's far away from the the repeated rant-postings like the one from deadbeef. Indeed he often very calmy explains his situation and is also helping users on this forum. So no point in snapping on him. It's a fair point that we should distinguish between local server users and MySB.com users. And it's also fair that regularly people remind us, that our nice server-world is not everything. Everyone - pro and con - had a speech now and if always the same people go round in circles it doesn't make a lot of sense. So just let some room for other to share their current feelings of how the Radio works. -- bluegaspode Big Screen for great Boxes available now at your AppStore: *'Squeezebox + iPad = SqueezePad ' (www.squeezepad.com) *! Want to see a Weather Forecast on your Radio/Touch/Controller ? = why not try my 'Weather Forecast Applet' (http://forums.slimdevices.com/showthread.php?t=73827) Want to use the Headphones with your Controller ? = why not try my 'Headphone Switcher Applet' (http://forums.slimdevices.com/showthread.php?t=67139) Setup: 1x SB-Controller+Receiver (Duet), 1xSB-Boom. 2xSB-Radio Server (7.5.1) running on SheevaPlug (Ubuntu) with attached Western Digital MyBook Essential. bluegaspode's Profile: http://forums.slimdevices.com/member.php?userid=31651 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
BLatSD and bluegaspode, Agreed. :) And I certainly have noticed BLatSD's posts on these forums, he is indeed helpful and appreciated at addressing technical problems that users have answers for. If someone comes up with a constructive way to address the issues of the Radio that cannot be resolved in these user forums I would gladly participate. Point me to your bugs, I'll vote for them. Start a petition to the CEO of Logitech, I'll sign it. But that is vastly different than the Oxdeadbeef approach. It is this approach, and the defense of this approach, that I take issue with. ;) Peace, love, and good music. :) -- toby10 toby10's Profile: http://forums.slimdevices.com/member.php?userid=12553 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
BLatSD;585231 Wrote: In essence, the topic of this thread began with a call to rally against Logitech's inaction to resolve defects in their product, and for everyone to came along and argue against that, from a moderation point of view, to me, is explicitly OFF TOPIC. Here in lays the problem, you and some others have no clue what the essence of this thread is about! It didn't start with asking Logitech to fix perceived problems. It started out with a silly notion that a Class Action should be started. And probably an even imagined notion that it would get somewhere or accomplish something. Speaking of Off Topic, it appears just about all of your posts on this thread have been Off Topic as they haven't had a thing to do with a Class Action! -- iPhone *iPhone* Media Room: Transporter, VTL TL-6.5 Signature Pre-Amp, Ayre MX-R Mono's, VeraStarr 6.4SE 6-channel Amp, Vandersteen Speakers: Quatro Wood Mains, VCC-5 Reference Center, four VSM-1 Signatures, Video: Runco RS 900 CineWide AutoScope 2.35:1, Vandersteen V2W Subwoofer Living Room: Duet, ADCOM GTP-870HD, Cinepro 3K6SE III Gold, Vandersteen Model 3A Signature, Two 2Wq subs, VCC-2, Two VSM-1 Kitchen: Squeezebox BOOM Bedroom: Squeezebox BOOM Bathroom: Squeezebox Radio Ford Thunderbird: Duet, Mac Mini Ford Expedition: SB Touch, USB drive iPhone's Profile: http://forums.slimdevices.com/member.php?userid=13622 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
I've got the perfect response to this iPhone, but I've grown weary of this game. Have a nice day. -- BLatSD BLatSD's Profile: http://forums.slimdevices.com/member.php?userid=38631 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
I am relatively new here and just caught this thread today. As I read through it I became more and more amazed both negatively and positively at what I read. My comments may offend some, and if so I apologize. The first thing that struck me was the notion that a class action suit be started due to unresolved problems. To me that is amazing, next perhaps we should sue the grocery store if our steak or apple or whatever does not taste like we thought they told it that it would. As a society we would be much better off if we got away from being such a lawsuit crazy people. Just think of what that has done to your health insurance premium. I can understand someone being unhappy with a product, but that should not be a reason to call for lawsuits. Secondly I was stunned by the degree of intolerance I perceived if a persons perspective was not agreeable to someone. I have viewed this forum as an extremely valuable source with which people can get suggestions on how to proceed with a purchase, a setup or a problem. Thank you to all who continue to help us. Make Love not war! And with that I bid you goodnight -- dasmueller dasmueller's Profile: http://forums.slimdevices.com/member.php?userid=38035 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
Goes with the territory. Flame wars have been prevelent since the days of usenet BBS's. And this site certainly has it's share of experts at it! -- BLatSD BLatSD's Profile: http://forums.slimdevices.com/member.php?userid=38631 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
This IS going to be my last post in this thread, I just have to give it
another try.
0xdeadbeef and BLatSD have a point, the Radio do have problems and it
do have problems that makes some of its functionality is pretty useless
under certain conditions. We all expected that Logitech would had fixed
the problems by now and it's clearly a disappointment that they
haven't. There is no reason to try to defend Logitech in this area, the
problem exists and should be fixed. It doesn't matter if it works for
people that doesn't use the functionality or for people that doesn't
fulfill the specific conditions, it's still a problem for people that
do and it's a problem that should be fixed to fulfill the advertised
functionality.
I strongly believe the reason that they haven't been fixed is because
it hasn't got priority in Logitech management. The reason it hasn't got
priority is that most people accept the problems silently or tries to
find workarounds instead of picking up the phone and call Logitech
support to complain. We have tried to reach management through this
forum for years and it should be pretty clear to everyone that it
doesn't work since Logitech took over. I think the official forum works
a bit better because it has officially been said that the Logitech staff
monitors that forum:
http://forums.slimdevices.com/showthread.php?t=80919
I do think the support phone is the best way to raise priority on a
problem because the support staff don't like to hear that their product
is useless over and over again so if they get to hear this often enough
they are going to tell their management. It's a lot more direct to tell
this to the support staff over phone than posting in some forum and
hoping that they will read it. The support staff aren't going to be
able to fix the problems immediately, but the management will
prioritize issues that takes a lot of time for the support team. If 1
out of 100 people with a problem calls support, it's not going to take
up a lot of time and due to this it's not going to be prioritized.
The only Logitech employees that reads this forum is on our side, they
want to fix the problems, it's just that they don't get enough time to
do it because there is always something else which the management
thinks is more important, like implementing a Facebook or Flickr
integration in a music player. I also suspect it's also not fun to try
to fix something in your spare time if all you get back is comments
that indicates that the software is still useless. So instead of saying
it's still useless, it's a lot better to say this now works a bit
better but I found another related problem This is also the thing
that worries me most, because if we manage to make the developers stop
reading this forum then we have totally lost contact with Logitech also
regarding feedback on new features. It has to be fun and interesting for
them to read the forum, they got to feel that it's worth reading.
We have to understand that people are different, most people that have
a problem want to get help solving it but there are also some people
that just want to make sure everyone knows that the product doesn't
work. We have to learn to see difference between people that have a
problem and want it solved and people that just want to complain. It's
worth to once in a while try to direct people that just want to
complain to the appropriate support channel because there might be 10
other people with the problem also reading the thread, but I think it's
a good idea to try to avoid doing it all the time over and over again
because it will just put more wood on the fire. As an example, is there
anyone besides the people complaining that is happy with this thread ?
The main problem in this thread currently isn't the people that are
complaining, it's the people that's trying to explain over and over
again that we can't help. I think all of us have said that multiple
times by now and it's really not going to help to say it another time.
Some people just don't want to understand because their main purpose is
to make sure the complaints are visible and not to actually solve the
problem. The Squeezebox lovers are currently the main reason that this
thread is still alive, so if we just stop post in it, it will soon
disappear and we can go back to our happy/frustrated Squeezebox fanboy
lives.
I love my Squeezeboxes and I do think it's currently the best on the
market if you fulfill certain conditions, like running a local server.
However, I'm also very disappointed how Logitech management have
handled the products during the last years, especially related to the
users that doesn't run a local server.
--
erland
Erland Isaksson ('My homepage' (http://erland.isaksson.info))
(Developer of 'many plugins/applets'
(http://wiki.slimdevices.com/index.php/User:Erland). If my answer
helped you and you like to encourage future presence on this forum
and/or third party plugin/applet development, 'donations are always
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
Alternative product: S5 active speaker-unit: http://sonos.com/products/zoneplayers/s5/default.aspx?rdr=trueLangType=1033 @ $400 plus Controller: http://sonos.com/products/controllers/cr200/default.aspx?rdr=trueLangType=1033 @ $350 probably plus Network bridge: http://sonos.com/products/zonebridge/Default.aspx?rdr=trueLangType=1033 @ $100 So at a mere $750-850 you can get a nice alternative to your $179 Squeezebox Radio. (except ofcourse the lack of hard-buttons, which would be a showstopper for me on a bedside radio) Anyway. It sucks that mysb.com doesn't work better. It didn't improve much in the past year. Do you think it will in the next? Deal with it in any way you like. Complaining here will not help. -- Muele BR Mogens 2 Radios (1 battery), 2 Controllers, 2 Receivers, 1 Squeezeplay. Served by an old 800 mhz IBM T21 Thinkpad (Yes I know most phones have more cpu-power these days, but it gets the job done). Muele's Profile: http://forums.slimdevices.com/member.php?userid=21310 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
BLatSD;584874 Wrote: .. The thread seems to be more of a pile-on against this oxdeadbeef guy who apparently has a history of irritating you folks, so I probably should have just kept my nose out of it You are missing the point entirely. ;) No one is piling on the poster Oxdeadbeef. Oxdeadbeef is piling on the complaints and dissatisfaction in the wrong forum frequented by those who cannot resolve his issues. We are simply responding to his NUMEROUS and REPEATED posts regurgitating the SAME complaints. garym;584755 Wrote: . If I constantly barrage my neighbor with complaints about ATT's phone service, she will eventually avoid me at all costs. Yes, she is a phone user, she may even use ATT. But she's not the phone company and she's not the official complaint channel.. BLatSD, With the above stated scenario posted earlier in this thread, and exercising the most basic common sense, reality and maturity, which category do you fall in? Category 1: The Oxdeadbeef approach, complain daily to the neighbor for 8 months (and counting) who in no way can resolve the issue. Category 2: Common sense approach, express your dissatisfaction to the neighbor once and ask for advice, then contact the appropriate support channels. Even if contacting support gets you nowhere, bugging the crap out of your neighbor accomplishes nothing and only serves to alienate your neighbor. By all means use these forums to state your issues, ask for help, help others, offer your opinion, even complain if it suits you. But complaining 100 times about the same issue where the participants cannot resolve your issue is pointless and childish. Period. :) -- toby10 toby10's Profile: http://forums.slimdevices.com/member.php?userid=12553 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
toby10;584942 Wrote: Even if contacting support gets you nowhere, bugging the crap out of your neighbor accomplishes nothing and only serves to alienate your neighbor. Then neighbor, don't read it! Obviously you know the tenor of the thread, you know the guy easily pulls your strings, yet you seem forced to both read respond. Unless you own stock in Logitech, what difference should it make to you that he constantly expresses his disatisfaction with the product? You share equal responsibility for his ongoing posts with responses that give him the soapbox to continue doing it. -- BLatSD BLatSD's Profile: http://forums.slimdevices.com/member.php?userid=38631 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
toby10;584942 Wrote: You are missing the point entirely. And you missed mine! In the very same paragraph where you picked out my pile on line, is the very explanation for your neighbor scenarios. My communications on this front are aimed at my Logitech neighbors, not you user neighbors. Even if contacting support gets you nowhere, bugging the crap out of your neighbor accomplishes nothing and only serves to alienate your neighbor. Then my fellow neighbors, don't read it! The Canada Calling thread for example, I didn't read it, doesn't apply to me, so I skipped it. Why can't everyone do the same everytime this subject brews? Obviously you all know the tenor of this thread, you all know the guy easily pulls your strings, yet everyone seems forced to both read respond. Unless you own stock in Logitech, what difference should it make to anyone that he constantly expresses his disatisfaction with the product? You all share equal responsibility for his ongoing rants with responses that give him the soapbox to continue doing it. -- BLatSD BLatSD's Profile: http://forums.slimdevices.com/member.php?userid=38631 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
BLatSD;584993 Wrote: Then my fellow neighbors, don't read it! The Canada Calling thread for example, I didn't read it, doesn't apply to me, so I skipped it. Why can't everyone do the same everytime this subject brews? Obviously you all know the tenor of this thread, you all know the guy easily pulls your strings, yet everyone seems forced to both read respond. Unless you own stock in Logitech, what difference should it make to anyone that he constantly expresses his disatisfaction with the product? You all share equal responsibility for his ongoing rants with responses that give him the soapbox to continue doing it. It takes two to tango! You do know that many people read this forum via email, right? -- snarlydwarf snarlydwarf's Profile: http://forums.slimdevices.com/member.php?userid=1179 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
BLatSD;584993 Wrote: And you missed mine! In the very same paragraph where you picked out my pile on line, is the very explanation for your neighbor scenarios. My communications on this front are aimed at my Logitech neighbors, not you user neighbors. Ok, so answer the question I posed: Which category do you consider yourself? Whether Logitech neighbors or next door neighbors, the point remains the same as both are equally not able to resolve his issues. It is pointless and childish to continue to complain to those that cannot solve the problem. If you cannot understand that then I pity your neighbors, local or forum neighbors. ;) -- toby10 toby10's Profile: http://forums.slimdevices.com/member.php?userid=12553 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
I suggest we let the people that want complain to continue to use this
thread, there is no point arguing any more. We have already made it
pretty clear that if someone want to reach the correct person at
Logitech this is not the best place, if people refuse to listen, let's
just ignore them.
It's pretty clear to me that:
1. The Radio have problems and it doesn't work as advertised unless you
are running a local server.
2. Logitech hasn't been very focused at fixing the bugs so far.
3. The reason is mainly management priorities. Logitech can easily
solve this, it's just a matter of priorities. If they don't believe
enough people have the problem there is always going to be something
else that is more important.
4. The management and support staff that handles the priorities are not
reading this forum, the developers are sometimes reading here but they
don't decide the priorities.
5. There are no such thing as bug free software, neither for Logitech,
Apple, Microsoft or anyone else. Software for air planes, nuclear
reactors and space shuttles are a bit closer to bug free but then we
are also talking about a different price range.
6. The community can't solve the problems in Logitech software, we can
only help users by offering workarounds such as running a local server
or suggesting that people get a normal alarm clock.
7. We want to welcome any new people that reach this community and if
they have problems we should continue to direct them to someone that
can help them or give them ideas of possible workarounds.
8. There is no way we can help people that doesn't want any help.
9. The best way to encourage people that want to complain to keep
complaining is to start arguing with them.
--
erland
Erland Isaksson ('My homepage' (http://erland.isaksson.info))
(Developer of 'many plugins/applets'
(http://wiki.slimdevices.com/index.php/User:Erland). If my answer
helped you and you like to encourage future presence on this forum
and/or third party plugin/applet development, 'donations are always
appreciated' (http://erland.isaksson.info/donate))
erland's Profile: http://forums.slimdevices.com/member.php?userid=3124
View this thread: http://forums.slimdevices.com/showthread.php?t=82804
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Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
Long time user here. I love the Squeezebox products I have. My oldest son is an avid Squeezebox user. (thanks to Dad showing him the way) :) I could be described as a fanboy. (really an old fanman) :) As I read this thread I find myself saying I miss Sean Adams. Maybe Sean saw the audio/video convergence that was coming. Maybe he just wanted to do something else. All I know is that I miss the close connection between product and company. Knowing that the company CEO not only was intimately involved with the product but also took a genuine interest in the end-users. What we have now is a big corporation acting like big corporations do.( perhaps it is unavoidable)My only comfort is that some of the good people that worked with Sean Adams (like Andy) are still involved in the product line. I am not at all confident that Logitech will do well by us in the future. I hope so, but deep down I have my doubts. I can only hope my classic and boom last for a long, long, long time. I don't want one appliance that does everything. When a product says it can do everything it means it does some things well and other things well enough to get you to buy in. I would rather own individual products that do one or a few things well. My Squeezebox classic does audio well. My boom does audio well. It has NEVER missed an alarm. (and we use it every day) Granted I have a 24/7 media server. I am a fanboy because I am very satisfied with the products I own. They are not perfect but they do what I want them to do 99% of the time. The other 1% can, at times, be frustrating but then so can that 1% of anything that doesn't do what I want it to when I want it to. (like my wife of 32 years) :) Bruce -- brucegrr brucegrr's Profile: http://forums.slimdevices.com/member.php?userid=3964 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
Well said Bruce and erland. Suffice it to say, of the thousands of people who have posted on these forums over the years only two of them cannot grasp the simple concept that endless complaints in here are pointless. Enough said. ;) -- toby10 toby10's Profile: http://forums.slimdevices.com/member.php?userid=12553 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
0xdeadbeef;584669 Wrote: it's the bleeding management that should finally get things straight by hiring the right people to finally fix this mess. Ha ha ha ha. It's your lovely management that are responsible for this mess. Who do you think made the decision to tie the radio and touch so heavily into MySB, against all the protestations of the beta testers (and you can bet against the advice of the developers)? Get real. You are slagging of all the people who saw this happening. Logitech bought the wrong product. They tried to do the equivalent of converting a single seater, fair weather fighter into heavy duty, atom bomber. And when it (unsurprisingly) crashed, walked away denying responsibility and instead concentrated on developing Google TV. I should do what I have done, make the best of a bad job (my system, using only SBS works well for music... I use my iPhone for an alarm, much more reliable) and promise yourself never to buy another Logitech product oh, and give up on these forums too. MC -- ModelCitizen Somewhere, something incredible is waiting to be known Last.fm/user/ModelCitizen ModelCitizen's Profile: http://forums.slimdevices.com/member.php?userid=446 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
erland;585017 Wrote: I suggest we let the people that want complain to continue to use this thread, there is no point arguing any more. I wish I could believe this, but I don't. There are a few people who just can't accept a thread that simply discusses the weaknesses of the Radio. It is impossible for them to stop themselves from posting the same old boring and not at all helpful sermon of the Radio is great ... run a server ... sell it if you don't like it. Again and again and again and again. And they don't even notice how completely futile this is. And maybe they really think that this is arguing. And yeah, I know exactly, what responses this posting will get, as these guys are so predictable, that I could write my own Fanboy-Eliza. So yeah, I shouldn't probably waste my breath. Then again, I just don't like how these folks scare away the unhappy newbies by talking them in believing that there are no problems and that the unhappy users are a minority. Both is not true. -- 0xdeadbeef 0xdeadbeef's Profile: http://forums.slimdevices.com/member.php?userid=2287 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
0xdeadbeef;585033 Wrote: I wish I could believe this, but I don't. There are a few people who just can't accept a thread that simply discusses the weaknesses of the Radio. It is impossible for them to stop themselves from posting the same old boring and not at all helpful sermon of the Radio is great ... run a server ... sell it if you don't like it. Again and again and again and again. And they don't even notice how completely futile this is. And maybe they really think that this is arguing. And yeah, I know exactly, what responses this posting will get, as these guys are so predictable, that I could write my own Fanboy-Eliza. So yeah, I shouldn't probably waste my breath. Then again, I just don't like how these folks scare away the unhappy newbies by talking them in believing that there are no problems and that the unhappy users are a minority. Both is not true. Futile and predictable indeed. Physician, heal thyself. ;) -- toby10 toby10's Profile: http://forums.slimdevices.com/member.php?userid=12553 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
0xdeadbeef;585033 Wrote: There are a few people who just can't accept a thread that simply discusses the weaknesses of the Radio. It is impossible for them to stop themselves from posting the same old boring and not at all helpful sermon... And what's the difference between what you claim they are posting and what you keep doing? If you're criticizing one-note sambas, you'd best step back and listen to the song you've written. PS, my Radio worked fine again today -- mlsstl mlsstl's Profile: http://forums.slimdevices.com/member.php?userid=9598 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
@deadbeef You are wrong. Logitech has good developers and they don't need to hire better ones. They might need to hire more, though or put back into the project those 60 or 70% they pulled off. It's a question of management priorities, not developers. If you were told by the mgmt that your medical software needs facebook integration, not reliability the outcome would be similar (note: I'm exaggerating here!) @iPhone You are wrong, too. I'm pretty sure the majority of Radio buyers only want to use it with MySB. This is the issue here. The product was originally designed with a local server in mind but that's not how it works today. Since MySB doesn't earn money there probably wasn't put enough effort into developing/maintaining it. I could be wrong but my impression is that there is only one person working on this and I think is that person left Logitech would probably be in deep trouble with the product line. -- pippin --- see iPeng, the Squeezebox iPhone remote, at penguinlovesmusic.com pippin's Profile: http://forums.slimdevices.com/member.php?userid=13777 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
0xdeadbeef;584610 Wrote: in my humble opinion it's beneath contempt to call justified criticism whining and everybody who does so is not really worth arguing with. criticism is fine (and companies need this feedback). Whining is when you continue making the same criticisms to the wrong people. If I constantly barrage my neighbor with complaints about ATT's phone service, she will eventually avoid me at all costs. Yes, she is a phone user, she may even use ATT. But she's not the phone company and she's not the official complaint channel. I do (eventually) see answers/responses from Logitech folks at the official forums. They may not be that timely and they may or may not help, but they are reading the those forums. They DO NOT read these forums. -- garym garym's Profile: http://forums.slimdevices.com/member.php?userid=17325 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
Ok, some people here just don't seem know what a sensible discussion would look like. Some hints: 1) If you're not able to argue against a valid point, that just don't try to discuss. 2) Insulting people or telling them that they should shut off or that they are whining or that they should just ignore the problem is NOT a valid point in a discussion. You would assume that grown ups would know this, but yeah well. 3) Uttering an opinion is NOT a plea for help. If you think you need to help everybody with a different opinion, then maybe something's wrong with you, not him. 4) A discussion forum is a place to state your opinion. Is is not necessarily a place to state only YOUR opinion. So yeah, the Radio's software is crap and it renders it nearly unusable. Even if I kicked my Radio out of the window, this simple truth would not change. And even if I'd accept all its weaknesses and work around them by running a server 24/7, shutting it down every day and doing magical rituals to lower the chance of complete failure, the software would still be crap simply because it forces me as a user to do things to make it work instead of simply working. And yeah, I don't care if the programmers are incapable, underpaid or if their workload was/is too high. What counts for me as a customer is the result. And the result is crap. Taking into account the estimated complexity of an internet radio clock and the fact that every Chinese company with one underpaid programmer is able to implement at least this basic functionality in a few months, it is simply inexcusable that the basic functionality is still not working one whole year after the release. -- 0xdeadbeef 0xdeadbeef's Profile: http://forums.slimdevices.com/member.php?userid=2287 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
...and...again... How is your latest rant going to solve your problem? How are your recent regurgitated paragraphs valid in a user discussion board where you are only ranting the same issues over and over? Your opinion has been heard NUMEROUS times, and you are right where you were six months ago. How sensible is that? Call an attorney. Protest outside of every retailer that sells the piece of crap Radio. Sponsor SB Radio burning parties. Buy Logitech stock and show up at the next stock holders meeting where you can yell, scream, jump up and down, punch the COO in the nose if you wish. Honestly, you are reaching the point of acting like a child. Move on with your life. -- toby10 toby10's Profile: http://forums.slimdevices.com/member.php?userid=12553 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
Maybe we should see it differently: deadbeef says he still has a failing alarm every day (it takes a lot to still use it then every day). He is the biggest critic of the Radio and the least adopter of workarounds. And still he owns it. And still he participates on this forum. What better proof is there around that right now there is nothing competitive on the market ? While we all might not be happy, we at least have a device that makes as the least unhappy compared to all alternatives. -- bluegaspode Big Screen for great Boxes available now at your AppStore: *'Squeezebox + iPad = SqueezePad ' (www.squeezepad.com) *! Want to see a Weather Forecast on your Radio/Touch/Controller ? = why not try my 'Weather Forecast Applet' (http://forums.slimdevices.com/showthread.php?t=73827) Want to use the Headphones with your Controller ? = why not try my 'Headphone Switcher Applet' (http://forums.slimdevices.com/showthread.php?t=67139) Setup: 1x SB-Controller+Receiver (Duet), 1xSB-Boom. 2xSB-Radio Server (7.5.1) running on SheevaPlug (Ubuntu) with attached Western Digital MyBook Essential. bluegaspode's Profile: http://forums.slimdevices.com/member.php?userid=31651 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
I miss an I like this button for this post! -- pippin --- see iPeng, the Squeezebox iPhone remote, at penguinlovesmusic.com pippin's Profile: http://forums.slimdevices.com/member.php?userid=13777 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
There is this 'Add to Reputation' button on the top right for what it's worth *g* I'm not sure though if anyone but me can see this 'reputation'. -- bluegaspode Big Screen for great Boxes available now at your AppStore: *'Squeezebox + iPad = SqueezePad ' (www.squeezepad.com) *! Want to see a Weather Forecast on your Radio/Touch/Controller ? = why not try my 'Weather Forecast Applet' (http://forums.slimdevices.com/showthread.php?t=73827) Want to use the Headphones with your Controller ? = why not try my 'Headphone Switcher Applet' (http://forums.slimdevices.com/showthread.php?t=67139) Setup: 1x SB-Controller+Receiver (Duet), 1xSB-Boom. 2xSB-Radio Server (7.5.1) running on SheevaPlug (Ubuntu) with attached Western Digital MyBook Essential. bluegaspode's Profile: http://forums.slimdevices.com/member.php?userid=31651 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
I agree with bluegaspode. When I was looking for a internet radio to replace my failing Radioclock, I tried lots of different brands but the only one to deliver the goods (for me) was the SB Radio. All other are much worse imho. -- copperstate copperstate's Profile: http://forums.slimdevices.com/member.php?userid=34756 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
bluegaspode;584815 Wrote: There is this 'Add to Reputation' button on the top right for what it's worth *g* I'm not sure though if anyone but me can see this 'reputation'. Add to Reputation is anonymous, I believe. Also, I can't set it with Tapatalk. -- pippin --- see iPeng, the Squeezebox iPhone remote, at penguinlovesmusic.com pippin's Profile: http://forums.slimdevices.com/member.php?userid=13777 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
Well, it's always nice to see the fanboys happy. Maybe you really believe this there are only a few unappy customers rubbish after all. Hard to believe, but yeah well. But if you should ever experience a lucid moment of seldom insight, you should ask yourself how your everything is great if we just deny the truth attitude contributed to this thread. Did it make the software better, did it make the problems go away, did it make any sense? Nope? Yeah, so why don't you just let it be the next time? -- 0xdeadbeef 0xdeadbeef's Profile: http://forums.slimdevices.com/member.php?userid=2287 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
0xdeadbeef;584827 Wrote: But if you should ever experience a lucid moment of seldom insight... 2) Insulting people or telling them that they should shut off or that they are whining or that they should just ignore the problem is NOT a valid point in a discussion. You would assume that grown ups would know this, but yeah well. Consistency. -- snarlydwarf snarlydwarf's Profile: http://forums.slimdevices.com/member.php?userid=1179 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
0xdeadbeef;584827 Wrote: you should ask yourself how your everything is great if we just deny the truth attitude contributed to this thread. Did it make the software better, did it make the problems go away, did it make any sense? You might not be aware of it, but there is a very long thread about how we (members of the community) changed and improved the alarm feature together with logitech developers: http://forums.slimdevices.com/showthread.php?t=72871 While this shouldn't have ended there it was the best we could do at the time with the given architecture. Also some other people from this thread did great contributions to the platform (just look at all the plugins from erland). This unfortunately isn't available to MySB.com users, as we can only hack/extend a local server installation. There is even an addition by erland which can replace the current alarm window to show a big clock for those who don't like the official menu. There is also a patch to change the volume of the backup alarm, there are also instructions on this forum how to change the sound. So yes - we did make the software better and also made some problems go away (see my sig for other problems we could solve). Because we realized we had to help ourselfs to get even more satisfaction with our devices. Something we couldn't have done on any other platform as Squeezebox is the only open platform. -- bluegaspode Big Screen for great Boxes available now at your AppStore: *'Squeezebox + iPad = SqueezePad ' (www.squeezepad.com) *! Want to see a Weather Forecast on your Radio/Touch/Controller ? = why not try my 'Weather Forecast Applet' (http://forums.slimdevices.com/showthread.php?t=73827) Want to use the Headphones with your Controller ? = why not try my 'Headphone Switcher Applet' (http://forums.slimdevices.com/showthread.php?t=67139) Setup: 1x SB-Controller+Receiver (Duet), 1xSB-Boom. 2xSB-Radio Server (7.5.1) running on SheevaPlug (Ubuntu) with attached Western Digital MyBook Essential. bluegaspode's Profile: http://forums.slimdevices.com/member.php?userid=31651 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
0xdeadbeef;584827 Wrote: Well, it's always nice to see the fanboys happy. Maybe you really believe this there are only a few unappy customers rubbish after all. Hard to believe, but yeah well. But if you should ever experience a lucid moment of seldom insight, you should ask yourself how your everything is great if we just deny the truth attitude contributed to this thread. Did it make the software better, did it make the problems go away, did it make any sense? Nope? Yeah, so why don't you just let it be the next time? Physician, heal thyself. Let it be indeed. Get a life. :) -- toby10 toby10's Profile: http://forums.slimdevices.com/member.php?userid=12553 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
0xdeadbeef;584827 Wrote: . But if you should ever experience a lucid moment of seldom insight, you should ask yourself how your everything is great if we just deny the truth attitude contributed to this thread. Did it make the software better, did it make the problems go away, did it make any sense? Nope? Yeah, so why don't you just let it be the next time? CORRECT! You finally got it! Herein lies the ENTIRE point we have been TRYING to get you to understand! Can we make the software better? NO Can we make your problem go away? NO Do I and the others make sense in attempting to convince you your rantings are pointless? YES (but not to you of course ;)) So again, CORRECT, NO ONE on this forum can HELP you, no matter how many thousands of tantrums you choose to post. Yet you continue this repetitive, silly, childish, ranting in the WRONG PLACE! And you think *WE* are not lucid? LOL -- toby10 toby10's Profile: http://forums.slimdevices.com/member.php?userid=12553 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
erland;584723 Wrote: Have you looked at the source code or is this just a general comment that you would be able to fix any issue within a couple of weeks ? I have not looked at the source code, and I apologize to those that have. But we do know that the radio functions well with a PC server so it should just be a matter of applying that code to the MySB.com servers. I just think more should/could have been accomplished on this front in the 6+ months I've owned the radio. With the nightly builds, theres a sense that all development manpower is being applied to SBS which most of you agree functions well while no one seems to be looking at MySB.com. You can complain all you want in this community forum and most of us completely agree with you and sympathize with your situation. I will say that the ONLY reason I added my voice to this thread is the personal frustration that boils up when I see posts like My radio works perfect... This is the wrong message for Logitech to be receiving. It leaves out the 2nd half of the story, which is It only works perfect when you run it with a PC server. No one said that, so I had to. The thread seems to be more of a pile-on against this oxdeadbeef guy who apparently has a history of irritating you folks, so I probably should have just kept my nose out of it. It's just that we are a bit frustrated because the only solution we as the community can offer is that you call Logitech support Which I've done (see post #32). Still waiting for the fix. I got the same results when I posted in the official forum, which is, no results, no response, no acknowledgement. To those that say over and over that Logitech does not read these forums, that may be their policy, but we all know it's not true. I've seen dozens of posts by the developers here, often weekly. We know they DO read respond to posts here, specifically bug reports. So please, STOP repeating this false statement. Yes, I understand that replacing it with something else might not be easy because I haven't seen any other portable optionally battery powered networked music player that beats the Radio at the same price range. I don't know if it has a battery powered option (don't care) but owners of the Grace Innovator seem to be pretty happy. The larger selection of MySB.com apps and the color display over Grace's ugly blue LED display is all that swayed my decision to go with SB instead. So it was a trade-off - More bugs for more functionality. However, I suspect most people complaining isn't really complaining about the music player, they are complaining about that the alarm doesn't work There's the color display that often shows a black white antenna image instead of the station's color logo, shuffle play that only works if you jump through hoops, menu items that mysteriously disappear, MySB.com app items that you mark as Don't show which do ( vice versa), etc... You almost need to be an IT tech to diagnose workaround some of the issues which granted, goes with the territory of being a wireless device. I think a pile of user issues would have been prevented if it had only been fitted with a connector for an optional external antenna. The side of your bed doesn't always have the most optimal signal. -- BLatSD BLatSD's Profile: http://forums.slimdevices.com/member.php?userid=38631 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
0xdeadbeef;584492 Wrote: Let's say: it really keeps my busy, but it never just simply works. We bought a Chrysler minivan in 1990 that turned out to be a dog (engine problems). Lots of warranty work never really did fix it. We eventually got rid of it and moved on. I can't say I've spent much time worrying about it since. No manufacturer has a 100% perfection rate. Sometimes it's the overall design and sometimes it's just a few bad models off the production line. For whatever reason, the Squeezebox Radio doesn't seem a good choice for you. Do yourself (and everyone else) a favor and get rid of the dang thing. That is unless having something to whine about is the most important thing in your life right now. -- mlsstl mlsstl's Profile: http://forums.slimdevices.com/member.php?userid=9598 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
0xdeadbeef;584610 Wrote: Besides, just to make this clear: in my humble opinion it's beneath contempt to call justified criticism whining and everybody who does so is not really worth arguing with. And you are certainly entitled to your humble opinion. But then, so are we. The point is lots of people have a SB Radio and have no particular problems. I use mine daily. Some people do have problems and apparently you're one of them. Sometimes those issues are product related (it needs replacement), sometimes they are unique to the user's setup but can be addressed, and sometimes it is simply the alignment of the stars. The product designers simply didn't anticipate some aspect of your particular situation. If it's the product, replace it. If it is the user's configuration, work through all the potential aspects one by one until you get to the one affecting you. And, if it is simply a limitation of the product for your situation, there are only two answers. One is live with the limitation and the other is to return it. If your goal is to badger Logitech until they do something, as others have said, this is the wrong forum. You're just talking to other ordinary users. If you're going to demand someone do something, at least address your demand to the proper party. -- mlsstl mlsstl's Profile: http://forums.slimdevices.com/member.php?userid=9598 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
0xdeadbeef;584610 Wrote: ...Besides, just to make this clear: in my humble opinion it's beneath contempt to call justified criticism whining and everybody who does so is not really worth arguing with. Please stop clogging up this forum with your vitriol and take your issues to Logitech directly. FWIW I am delighted to be below your contempt... -- Phil Leigh You want to see the signal path BEFORE it gets onto a CD/vinyl...it ain't what you'd call minimal... Touch(wired/XP) - TACT 2.2X (Linear PSU) + Good Vibrations S/W - MF Triplethreat(Audiocom full mods) - Linn 5103 - Aktiv 5.1 system (6x LK140's, ESPEK/TRIKAN/KATAN/SEIZMIK 10.5), Pekin Tuner, Townsend Supertweeters, Blue Jeans Digital,Kimber Speaker Chord Interconnect cables Kitchen Boom, Outdoors: SB Radio, Harmony One remote for everything. Phil Leigh's Profile: http://forums.slimdevices.com/member.php?userid=85 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
0xdeadbeef;584610 Wrote: ... you agree that the Radio is a piece of crap .. ...to you You should not... 0xdeadbeef;584610 Wrote: ... expect it to work. You should... 0xdeadbeef;584610 Wrote: ... buy something else instead.. -- toby10 toby10's Profile: http://forums.slimdevices.com/member.php?userid=12553 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
No surprise here, the very same people feel the urge to contradict without a single valid point. Anyway, the Radio's software IS badly designed: that it works it some local (!) environments for people with lowered expectations doesn't mean that it meets the typical industry standard (which is pretty low anyway). A properly designed system/software is robust enough to work under real-life conditions. For a network application this includes considering loss of packets, loss of connections etc. The radio's software is definitely not design in that way. Heck, the darn thing is not even able to reliably shut itself down. The whole design is the opposite of robustness and reliability. Several issues indicate that the developers don't even know the slightest thing about thread safety, debouncing etc. It is beyond me how anybody on this planet can really believe that the software is even acceptable. It's not. If I was in any way involved in this design and implementation disaster, I couldn't sleep at night. And about that this just happens for a few people myth: read the comments on Amazon. This is NOT the problem of a few people just because you want to be it that way. And this is not a problem of local network setup just because you don't see the existing issues. -- 0xdeadbeef 0xdeadbeef's Profile: http://forums.slimdevices.com/member.php?userid=2287 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
Gregouille;584384 Wrote: Don't you have this bad feeling too that they are very pleased to sell us stuff that doesn't work ? Too much troubles, no solution, no one care. Let's go on a class action ! G. Sorry you are having trouble, but the reality is that its probably your setup, PC, Router, interference, or you. You should contact Tech Support by phone/Email or perhaps ask for help on the Forum. Lastly, if you even think for a minute that a Class Action is going to get you anything or fix your problem, you are sadly mistaken. Class Actions only make sharks, I mean Lawyers rich. So to answer your question, NO! I own more Squeezeboxes then I can count and am extremely satisfied with them including numerous SB Radios. -- iPhone *iPhone* Media Room: Transporter, VTL TL-6.5 Signature Pre-Amp, Ayre MX-R Mono's, VeraStarr 6.4SE 6-channel Amp, Vandersteen Speakers: Quatro Wood Mains, VCC-5 Reference Center, four VSM-1 Signatures, Video: Runco RS 900 CineWide AutoScope 2.35:1, Vandersteen V2W Subwoofer Living Room: Duet, ADCOM GTP-870HD, Cinepro 3K6SE III Gold, Vandersteen Model 3A Signature, Two 2Wq subs, VCC-2, Two VSM-1 Kitchen: Squeezebox BOOM Bedroom: Squeezebox BOOM Bathroom: Squeezebox Radio Ford Thunderbird: Duet, Mac Mini Ford Expedition: SB Touch, USB drive iPhone's Profile: http://forums.slimdevices.com/member.php?userid=13622 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
0xdeadbeef;584635 Wrote:
Several issues indicate that the developers don't even know the
slightest thing about thread safety, debouncing etc.
It is beyond me how anybody on this planet can really believe that the
software is even acceptable. It's not. If I was in any way involved in
this design and implementation disaster, I couldn't sleep at night.
Before you start insulting the developers, I suggest that you prove
that you know better yourself. The software is open source so since you
seems to think that you know how to design and implement robust network
software, I suggest you spend the time fixing the software so it works
as you like instead of arguing with community members.
If you feel that it's not your responsibility to fix it (which it
isn't), then I suggest that you contact Logitech support and ask them
to fix it if you haven't done so already.
If you have contacted Logitech support and they couldn't fix your
problem, then I suggest that you keep complaining on the official
support forum or just get rid of the Radio and replace it with
something else.
It's pretty obvious that you aren't happy with the Radio and from what
you describe it sounds like you think it's crap and completely useless.
In this case there has to be some other product out there that works
better for you, so why don't you just get some other product ?
It should be pretty obvious to you by now that complaining on this
community forum won't solve your problems. It wouldn't surprise me if
Logitech was even willing to give you your money back if you like to
return your Radio.
0xdeadbeef;584635 Wrote:
And about that this just happens for a few people myth: read the
comments on Amazon. This is NOT the problem of a few people just
because you want to be it that way. And this is not a problem of local
network setup just because you don't see the existing issues.
I hope everyone with a problem contacts Logitech support, either by
phone or by posting in the official support forum at:
http://forums.logitech.com, that's the only way we can make sure
Logitech starts taking these problems seriously.
We all know the problem exists and we all know it's not just a few
people. However, based on the fact that the problems haven't been fixed
yet I'm not sure that Logitech knows, at least not the right people
within Logitech. They would if they read Amazon or this forum but I'm
not sure the right people within Logitech does, they seems to be
focused on their support phone and their official forum.
So please, everyone with problems, complain to Logitech support or in
the official support forum. We already know the problems exists, so you
don't have to repeat it over and over again here in the community
forum.
I think most of the people here have just accepted the fact that the
Radio doesn't work reliably as a clock radio under some circumstances.
You have the choice to use something else as clock radio or adapt your
environment to a local server which works more reliable. I completely
agree that you shouldn't have to do this but currently it is the fact
and there is nothing the community can do to fix it.
If you don't understand this, I'm afraid there is nothing I can do to
help.
--
erland
Erland Isaksson ('My homepage' (http://erland.isaksson.info))
(Developer of 'many plugins/applets'
(http://wiki.slimdevices.com/index.php/User:Erland). If my answer
helped you and you like to encourage future presence on this forum
and/or third party plugin/applet development, 'donations are always
appreciated' (http://erland.isaksson.info/donate))
erland's Profile: http://forums.slimdevices.com/member.php?userid=3124
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Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
It boils down to this. If you run SBS as your server, you're pretty much a happy camper. If you thought you bought a standalone product that functions well with MySB.com, you're pretty much an unhappy camper. Since this is a user supported forum, then maybe the brains amongst you who are happily running SBS as their server could possibly offer more substantial solutions to those of us who are tied to MySB.com as their server, instead of bashing us with solutions like telling us to sell our radio, complain to Logitech (which does no good anyhow), or buy a dedicated server. -- BLatSD BLatSD's Profile: http://forums.slimdevices.com/member.php?userid=38631 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
BLatSD;584653 Wrote:
Since this is a user supported forum, then maybe the brains amongst
you who are happily running SBS as their server could possibly offer
more substantial solutions to those of us who are tied to MySB.com as
their server, instead of bashing us with solutions like telling us to
sell our radio, complain to Logitech (which does no good anyhow), or
buy a dedicated server.
I would love to help if I could, unfortunately the problems are in
Logitech controlled software, in the Radio firmware and on their
central MySB.com servers.
So the only way people using MySB.com is going to be helped is through
Logitech. The community can't do much for people relying on MySB.com.
All we can do is to guide you to where you should send your complaints
to make sure the right people hear them. The support staff might not be
able to help you directly, but if enough people complains on a problem
it's going to increase its priority.
I could provide patches to the Radio firmware if I thought it would
help, but most users complaining aren't going to accept patches from a
third party developer, they want a working solution from Logitech. I'm
also pretty sure that a reliable fix requires changes both in the
firmware and on MySB.com, something that definitely only Logitech can
do.
--
erland
Erland Isaksson ('My homepage' (http://erland.isaksson.info))
(Developer of 'many plugins/applets'
(http://wiki.slimdevices.com/index.php/User:Erland). If my answer
helped you and you like to encourage future presence on this forum
and/or third party plugin/applet development, 'donations are always
appreciated' (http://erland.isaksson.info/donate))
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Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
erland;584659 Wrote: All we can do is to guide you to where you should send your complaints to make sure the right people hear them. I've made several postings on the official support forum, no one responds. There's no feedback whatsoever from Logitech that anyone is actually listening. I have to campaign loudly to get my bugzilla reports noticed, even then, no progress. And for those who actually call support, we end up with Mohammed from Mumbai who reads off his prepared script saying how sorry he is and that they're working on the problem. Months later, we're still waiting. If the shoe were on the other foot, I'm sure you'd feel that a little bit of sympathy and understanding towards those of us who suffer this plight would go a long way. -- BLatSD BLatSD's Profile: http://forums.slimdevices.com/member.php?userid=38631 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
erland;584645 Wrote: Before you start insulting the developers, I suggest that you prove that you know better yourself I don't need to prove you anything. If the software I designed and developed in the last 12 years to earn my living was only nearly as crappy as that of my Radio, people would have died and I'd be in jail by now. So I figure I'm more than qualified to call a software crap when it is crap. If you don't think so, I couldn't care less. erland;584645 Wrote: If you feel that it's not your responsibility to fix it (which it isn't), then I suggest that you contact Logitech support and ask them to fix it if you haven't done so already. Obviously it is not my responsibility to fix a product that I bought. Why would you even think it is? Besides: the past year shows that even if somebody analyzes one module and tells the developers how to improve its robustness, they don't really get it and mess it up again. Anyway, I think it's clear that the problems are also on the server side and in the system design. So even with a perfectly implemented software, the problems couldn't be completely fixed without changing the system design and fixing the server side. And I really dunno what the support should do about it. There's nothing to do for the support, it's the bleeding management that should finally get things straight by hiring the right people to finally fix this mess. If you have contacted Logitech support and they couldn't fix your problem, then I suggest that you keep complaining on the official support forum or just get rid of the Radio and replace it with something else. Neither would improve the product. Both suggestions were uttered so many times, that it should slowly get boring. Anyway, Logitech and the SB developers ignore people here and there. And if you didn't care to follow my points about the 2nd suggestion, why would I bother to comment on it? It's pretty obvious that you aren't happy with the Radio and from what you describe it sounds like you think it's crap and completely useless. In this case there has to be some other product out there that works better for you, so why don't you just get some other product ? It is crap and it is close to useless. However, this whole reply just shows, that you didn't even bother to fully read my posting before you felt the urge to reply with standard phrases. It should be pretty obvious to you by now that complaining on this community forum won't solve your problems. It wouldn't surprise me if Logitech was even willing to give you your money back if you like to return your Radio. Honestly I think that nothing will solve the problems and the brand will be dead in two years. I guess the chance that there will be Squeezeboxes in a few years is as low as the chance that Logitech will refund me. We all know the problem exists and we all know it's not just a few people. So why doesn't Logitech? It seems impossible that none of the people there ever tried their own product. And if they did, it's kinda impossible that they overlooked all the blatant issues. The only explanation really seems to be that they just don't care. They don't care to frustrate their customers, they don't care to lose their customers, they don't care to ruin the brand. If you don't understand this, I'm afraid there is nothing I can do to help. Why would you think I asked for your help? For sure, I didn't. -- 0xdeadbeef 0xdeadbeef's Profile: http://forums.slimdevices.com/member.php?userid=2287 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
0xdeadbeef;584635 Wrote: No surprise here, the very same people feel the urge to contradict without a single valid point... And about that this just happens for a few people myth: read the comments on Amazon Many have made valid points, you just refuse to accept them. You will not get satisfaction here, period. This is only users trying to help other users fix issues. No one here can refund your money, nor tell you when or if your issues will be fixed. This is simply the WRONG place to continue to bemoan your silly rantings. How about this as a valid point: The others you refer to on Amazon reviews also had issues. They likely called support, they wrote a negative review, they likely returned the Radio, or they continue to enjoy their Radio living with the few quirks they wrote negatively about. But here is the important difference between you and them: they got on with their lives and didn't waste hours of their time complaining to the WRONG PEOPLE! Buy a $5 alarm clock and throw your Radio in the trash. You will save far more than the $200 cost of the Radio in lowering your meds for ulcers and high blood pressure. ;) But if you insist on continual ranting I can only suggest you take up arms with the original poster of this thread and go post your unhappiness on a legal forum where you have at least the smallest chance of getting satisfaction. I'd put that chance just below you getting hit by a meteorite today and just above getting *any* satisfaction in these user forums. -- toby10 toby10's Profile: http://forums.slimdevices.com/member.php?userid=12553 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
Re: [SlimDevices: Radio] Logitech don't care about us ! Class Action
blah -- 0xdeadbeef 0xdeadbeef's Profile: http://forums.slimdevices.com/member.php?userid=2287 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 ___ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
