Hello Listers,
I am currntly working on ARS 4.5. Perl script is unable
to identify the pipe Symbol.
open(Datafile, $Datfile) || die(data file open failed);
foreach $Sentance (Datafile)
{
@dataarray = split(|,$Sentance);
print
Sounds like maybe that is it. In my case the qualification is fixed. The
table is just pulling in data from a configuration form and taking the
appropriate actions depending on what matches are found (it is actually
setting a zTmp field with a number pre-configured qualifications from the
config
On Mon, 2 Apr 2007 11:29:06 +0530, Ravikumar_Tadi wrote:
Hello Listers,
I am currntly working on ARS 4.5. Perl script is unable
to identify the pipe Symbol.
open(Datafile, $Datfile) || die(data file open failed);
foreach $Sentance (Datafile)
{
Good morning,
You'd have to format the split builtin differently, and you'd have to
escape the |.
Furthermore, you'd have to chomp the line before you edit it (there is
still a linebreak on the end of the line).
$datafile = test.txt;
open(datafile, $datafile) || die(Error opening $datafile:
The pype symbol is a regex metacharacter. If you want to match a literal
|, you have to escape it with a backslash:
@dataarray = split(\|,$Sentance);
Ravikumar_Tadi wrote:
Hello Listers,
I am currntly working on ARS 4.5. Perl script is unable to identify the pipe
Hi Axton, many thanks for the link.
Sorry, but would like to clarify, can the password be edited directly in cfg
file or in the email daemon?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday, April 02, 2007 11:23
To:
Hi,
I wanted to upgrade my Remedy ARS version from version 6.3 to 7.0.1 but
I get the following error message during the installation :
/usr/lib/dld.sl: Can't find path for shared library: libclntsh.sl.10.1
/usr/lib/dld.sl: No such file or directory
I'm running ARS on HP-UX system and Oracle
Hi All,
We have recently started facing this problem with the User tool.
It seems like the whole of our FLS is caught with the same problem were
the User tool session ends abruptly.
The Error says:
The AR System User Application has encountered a problem and needs to be
closed.
We have tried to
Bill,
Here are a few questions that may help you narrow down the cause. HTH.
Are you using Visual Studio 2003 or 2005? Are you using Vista? Are you
using a 64-bit version of Windows?
Have you tried creating a .Net Console application that just: logs into
Remedy, outputs a GUID (for
Pascal,
You've answered your own question. The Oracle 10g client is required for
ARS 7 installations with a 9iR2 or 10gR2 backend.
Refer to the compat. matrix at :
http://www.bmc.com/support/bmcremedycomp/AR_System_7_0_1_Compatibility-Matrix_v1_02.htm
Note that every Oracle DB column entry
Roger,
To test the connection across subnets, can you connect SQL Server to SQL
Server? Do you have the Oracle gateway software installed? Here are a
couple links detailing the gateway.
Microsoft SQL Server Gateway Features and Restrictions
Sue,
Have you considered using your RDBMS to perform the qualification?
For intricate validations I frequently find it's easier to create a user
defined function in your database, then run a Set Fields SQL command in
ARS to perform the validation. You can then call your function many
times
AR System 7.0.0, Windows 2003, and MSSql 2005
I am running a macro that performs two different queries and combines
the results into a template via DDE. My customers are complaining about
the no matching entries boxes that appear during the macro. My
question is where do I place the command for
Hello List,
I'm proud to announce that Mansystems has open sourced some of its utility
Java code under the Apache License. It's hosted on google code at
http://code.google.com/p/edplus
Here's a description of the library:
ExpertDesk Plus (edplus) is a Java library that simplifies AR System
It can be edited directly, but I do not know what reversible encryption alg
they used to generate the value that is used to store the password. I am
not sure that they use the same alg between the ar.conf and
emaildaemon.properties file, but they may. Do keep in mind that there are
numerous
You need the 10g client to run 7.x. I have a writeup on setting up
the Oracle instant client, which, imho, is the easiest way to install
the client:
http://arswiki.org/wiki/Oracle_Instant_Client_-_Installing
The instructions for linux should be much like AIX.
Axton Grams
On 4/2/07, Tony
You can put a Unique index on most databases with Null values because (in
Oracle anyway Null does not equal Null. I just add one last week with Null
Values.
Rick Cook [EMAIL PROTECTED] Mar 31, 2007 8:41 AM
Your form has a unique index that is being violated. I assume you know what
that
This is the same behavior on 6.03 Admin Tool unpatched.
Is there a way to re-attach it (now that you got me to un-attach it :) )
without having to close/open new server windows?
Thanks!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
Okay, it re-attaches if you drag it and drop it really quickly. If you,
however, drag and stop before you drop, it does not re-attach.
-Original Message-
From: Opela, Gary L Contr OC-ALC/ITMA
Sent: Monday, April 02, 2007 9:05 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Strange Admin Tool
Looks like you can drag/drop it back in, though you have to get the
placement right.
Axton
On 4/2/07, Opela, Gary L Contr OC-ALC/ITMA [EMAIL PROTECTED] wrote:
This is the same behavior on 6.03 Admin Tool unpatched.
Is there a way to re-attach it (now that you got me to un-attach it :) )
Gary,
Just double click the grey area at the top of the window. It will
're-park' itself.
If you've already clicked the 'x' then you need to close/open a new
server window.
This feature could be useful for really deep prefix trees. Widen the
prefix area to see the deepest object and then
Hi,
We are currently using Microsoft Operations Manager (MOM) to monitor our
servers and network. We want to create new remedy tickets based off the
alerts that MOM produces. I have found a couple of companies that will
sell you their product which integrates MOM with ARS...however; I'm
UNCLASSIFIED
We are using MOM as well. The threshold for alerts has been set and our
Remedy email account added to the email alert list. Upon receipt of the
message, Remedy submits a ticket for the alert. Our SLAs take it from
there.
Sandra Hennigan
OSD Remedy Administrator
Office #
Just check out which fields are indexed with the unique flag set, and
ensure that you are not trying to add a value that already exists for
that field.
Example:
I have created two character fields with first name and last name, and
set unique flag set for last name so that when we saved duplicate
Hi Sandra,
So you just submit the tickets via email then...right? I was wondering
if that was an option and I guess it is. Thanks!
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO
Sent:
test, please ignore
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Siti Hawa Bee SHAIK FARID
Sent: Saturday, March 31, 2007 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: SOS- URGENT HELP entry violate a unique index
A customer would like to run reports on his form that includes distinct
counts. In SQL this is easy (Select Building, count(Area_Code) from
PBX_COST_MASTER group by building). How can I get this data extracted
from a Form in Remedy? We do not have Crystal Reports yet (would that
help?)
We are
Not really solved, I just opted to change the field type and make my
life that much easier.
Thanks for all the help, Sue
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
Lisa,
Another option to consider is to integrate MOM events/alerts with AR
System entry creation or modification -- using programmatic means. I
don't quite know whether it was a commercial product or in-house tool,
but am aware of AR System VAR/customer(?) that integrated MOM AR
System using AR
Here are some more particulars:
***
VS 2005
Windows XP Pro (localhost web server)
Net Console App works fine
Other ASP.Net apps work just fine
BMC.ARSystem is latest version of the .Net API (4 zip files from the Community
downloads)
Microsoft .Net Framework is v2
Outgoing Email with AttachmentLisa,
Is the output of that statement a 2 column output? If so you could build a
database view from that statement, and then have a table field show the
contents of that view and you could report from that view..
Joe
-Original Message-
From: Action
I believe if you have/had IT Masters application Master ARSuite - then
you can just get the license and pay support for RDP. That is what I
did.
Kim Olds
Anne Arundel County Public Schools - Help Desk
410-222-5254
410-222-5611 fax
From: Action Request System discussion list(ARSList)
Hi,
Has anyone come across the following error for the AREmail, I tried to
reset the Email Server password on the Email Configuration form but
still having this issue
ARS 7.0.1
Oracle 10G
RedHat Linux 4.0
IBM J2RE 1.5
535 5.7.0 authentication failed
Apr 2, 2007 11:35:53 AM
Lisa,
You can get counts ( distinct and totals) by sorting, grouping and using
the statistics on the ARSystem report section of the user tool.
To get a distinct list as a report do not select any fields. Go straight
to the Sort tab and sort on your field of choice and select the Group
checkbox.
Hi all,
Remedy support tells me there's a newer version of the arloganalyzer
(arwklga) tool out there somewhere that's better to use with an ARS 7
installation. Can somebody point me in the right direction? Thanks!
ARS 7.0.1, SQL 2K, WinServers
Dave Drake | Remedy Administrator | Cerner
Dave,
I haven't downloaded or used this tool but I think its available on Community
Downloads unless they have taken it off there..
Joe
- Original Message
From: Drake,Dave [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, April 2, 2007 3:10:53 PM
Subject: ARLogAnalyzer
**
Hello list!
I am running ARS 6.3 patch level 21 on a Windows 2003 Server box with
an Oracle database back end.
The last couple of weeks we have stopped getting e-mails out of the
system. I cannot help but think that I did something wrong (changed a
password I should not have or some such). The
Weird difference between User and Mid-Tier
Server/MidTier/User 6.3 Patch 20
I have a form that is not in a deployable app...I have an AL setup from
button on the User form that opens the form in a dialog...works great.
Now...I'm looking to add an Entry point within a deployable application.
Thanks!
Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks |
816-201-1823 | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
| www.cerner.com http://www.cerner.com/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED]
Brad,
Do you run the service (Email Engine) from an account on your email
server or as the Local System?
If it's an email account, did it expire?
just a w.a.g.
John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright
There are two places you need to lookone is in the Admin tool...I
believe it's called the Application Password...that's the one that the
email engine uses to connectthe other is in the .properties file for the
email engine...but is encrypted...the only 'supported' way I know of to fix
it
Brad -
The first thing I would do is open up the properties of the Remedy Email
Engine service and re-type the password that whatever account your
running it as uses to log on. I've noticed I sometimes need to do this
after applying a patch or upgrading. The password doesn't change, and
the
Hello Listers,
Usually I simply read the posting and send my questions but this time I have
an job opportunity I wanted to share with the list..
We are looking for Remedy Developers with skills in the following areas:
(Washington DC Area and Chicago Area)
Ability to develop applications
Kind of off topic, but I had an rfe for this that was not considered
(RFE0007086):
http://arswiki.org/bugs/show_bug.cgi?id=16
Summary: Ability to perform grouping and aggregates - table fields
The gist of the enhancement request was the ability to perform
aggregates inside table fields; being
How can I prevent the users from typing in drop-down lists?
I have users who are typing in the Group name in the Group drop-down
lists in both HD and CHG tickets.
I have some tickets that have gone into limbo because the group doesn't
really exist (different capitol letters, and some other
Version?
On 4/2/07, ARSList [EMAIL PROTECTED] wrote:
**
How can I prevent the users from typing in drop-down lists?
I have users who are typing in the Group name in the Group drop-down lists
in both HD and CHG tickets.
I have some tickets that have gone into limbo because the group
Hi all!
Can someone who is successfully using the BMC.ARSystem.dll (7.0.2523.16350)
.Net Api check their msjava.dll file and tell me if it is zero bytes in length?
That would be appreciated! Yes I'm grasping at straws, but I am making
progress.
Thanks,
Bill
***
VS 2005
*gulp* Thanks Axton for the explanation. I will try to digest what you had
said and those explanatory notes from the URL you gave.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday, April 02, 2007 21:18
To:
Thanks for your reply, Archana.
The problem was resolved after I had deleted those records in these tables
as well, B369C300615200, B369C300615300 and B369C300615400.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Vyom
Don't fret, the hard part is knowing where to look and what to do. Email
and flashboards just need to be updated to use the same password as
arserver. The commands are outlined to do this in the article; just make a
backup of the config files before running the program to update the files (
Simple answers:
1. Each application typically requires a server license. For example,
you'll need a Change Manager application license for the server you want to
run the Change Management application. (You'll also need an AR System
application license, typically running on the same server, and
Yes. Remedy Developer Plus (RDP) list price is $8,950 per server. RDP
licenses for additional servers are also available at half price, $4,475 per
server. Any number of developers may concurrently use a single instance of
RDP, on whatever servers RDP is installed, so user licenses aren't
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