If anyone in Remedy-land is listening, it once again sounds like it's time
re-evaluate current marketing strategies and reconsider re-focusing
attention on the AR System as a workflow-centric development platform, from
which a multitude of applications can be developed.
soapbox Perhaps it's even
Hi Dave,
Thanks for your reply. I was looking at the date and time setting based on
my ID and also admin ID for the AR server.
When you mentioned about email engine configuration. Where can I configure
this? In my EmailDaemon.properties, it shown as this -
#Email Daemon
#Tue Feb 27 19:59:50
Hi Fred,
Any pointers on how to go about setting it. I never do this before.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, September 20, 2007 23:38
To: arslist@ARSLIST.ORG
Subject: Re:
Hello Listers
If you are looking to understand workflow at a glance you may be interested
in using Abydos Analyser. Download a trial here www.abydos-workflow.com
Kind Regards,
Jonathan Young
Technical Consultant
Abydos Ltd.
www.abydos-workflow.com
-Original Message-
From: Rabi
The 7.1 API uses log4j for logging, in fact it forces it on you. I wish BMC
had taken more care when looking at the pile of dependencies. In stead of
using a heavyweight logging framework like log4j they could also have used
the standard java.util.logging. Even if you _do not_ want any logging for
Hi everyone,
I'd like to build a configurable application, where the admin can can
configure/enable different functions for certain part of the
application. I was wondering how to access form and field name and
field ids. Acctualy I'd need to show them in a table field. As far as
I know there is
Hi,
I've developed customized Web application on Apache-tomcat in JSP using
ARS 6.x Java API calls.
We face the problem as below:
When I try to connect through Mid-Tier (OTB application, i.e. web view
of any form) and from the same machine (using same user) through ARUSER
tool, the AR
Hi,
I've developed customized Web application on Apache-tomcat in JSP using
ARS 6.x Java API calls.
We face the problem as below:
When I try to connect through Mid-Tier (OTB application, i.e. web view
of any form) and from the same machine (using same user) through ARUSER
tool, the AR
Please review the product docs. For v6.3 EmailEngine-630.pdf, page
234 for details on these settings. You may also want to review
AdvancedGuide-630.pdf page 209. (Assuming that the same format is used
for the Email Engine as is used for the other ARS clients. Which
should be a reasonable
Try building View forms against the underlying Remedy metadata.
Then use those View forms in table fields. You could even build a database
view of the data you need then use that view in a View form which could then
be tied to a table.
Some Remedy tables of interest:
field
arschema
On 9/21/07,
Hi All
Where is the internal sql queries build?
Guid IN (SELECT ri.Guid FROM vResourceItem ri JOIN vResourceType rt ON
ri.ResourceTypeGuid = rt.Guid WHERE rt.Name != 'VirtualMachine')
Is on the ASAMS-SqlServer-Computers-to-CMDB
BUT
The following sql statement is send to Altiris is as
Hello,
Does anybody have any document/link/pdf related to ITIL framework in
detail?
Regards,
Tarun Sharma
This message contains information that may be privileged or confidential and is
the property of the Capgemini Group. It is intended only for the person to whom
it is addressed.
Best recommendation is to simply logout of the desktop client before you test
the Java API calls.
Dave
--
[EMAIL PROTECTED] (Wireless)
- Original Message -
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
I have downloaded all of the individual files. (We like to patch with
files instead of the installers.) I have read the docs in the
download. However there is an extra file that looks ... well ...
important...
specifically
/smbu_patches//ars/6.3/patch022/server/solaris/syb_db/arupsyb
I this
I have a sort of related problem, but haven't yet got an answer from support
about what the root cause of this problem is. I installed the latest
version
ARS 7.0.2 and then the CDs for ITSM dated November 2006. In starting
up ITSM I
got an error on the Change Management console view which
I created a view in the Db with this sql
CREATE VIEW dbo.ExistingFields
AS
SELECT CAST(RTRIM(CAST(f.schemaId AS char)) + '' +
RTRIM(CAST(RIGHT(f.fieldId, 6) AS char)) AS int) AS RequestID, a.name AS
Form, a.schemaId AS FormID,
f.fieldName, f.fieldId, f.fieldType,
Hello all!
Trying to set up a VM instance for a test/sandbox environement. Running on
Server 2003 Enterprise. Install Oracle 10g with no issues. Give it a static
IPa previous install when the IP changed Oracle did not like it. When I
install the base ARS server 7.0.1, the install script auto
Well Carey, while I haven't performed the patch you are referring to (on
Solaris at least) I'm going to say that you don't need to execute this
script. The reason being is that the update of the Db is only necessary
when going from one version to another. When applying patches to an
existing
L.J.
Thanks for the feedback. You might be 100% correct. But if that is the
case... then why include that file in the files set for the users?
Sure it should be part of the installer, but part of the patched
files lists?
* I see at least a bug in the patch docs, or the files distributed.
(take
Carey supplied the pertinent documents and page numbers to address the
use of ARDATE, ARDATEONLY, and ARTIMEONLY.
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Siti Hawa Bee SHAIK FARID
Sent: Friday, September 21,
Carey,
Give me a few minutes to check back through some of my old Support
tickets. This looks a lot like a question I asked them months ago. If
it is then the file was added in error.
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Yes, thanks Carey and Dave. I will look into those pages mentioned.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Friday, 21 September, 2007 21:18
To: arslist@ARSLIST.ORG
Subject: Re: Outgoing Date
It is my understanding (and only mineso definitely ask tech support for
verification) that patch releases do not do anything like change field sizes
or add fields to core formsbut I don't know...:)
-Original Message-
From: Action Request System discussion list(ARSList)
Hi for all,
I'm trying to update my AR Server...
I did a upgrade from ARS 5 to ARS 6.3 (that's ocurred successfull) with Oracle
9i.
Now I'm trying to update to ARS 7.0.1 version (with Upgrade). But I'm having a
problem that I don't know if 'cause Oracle database or another type of ARS
A Work Info record can be locked in ITSM7. Has anyone found a way to unlock
one after it has been locked?
Don
_
Can you find the hidden words? Take a break and play Seekadoo!
Carey,
Here's the reply I got from Support back in January concerning one of
the patches and the files.
The arupora file is a special file for the upgrade of the database and
is not intended to be used from the command line. This was
inadvertently added to the file in the bin directory.
Dave
Mark,
I have actually took the time to build an ARS form (not a view form)
to hold this data. I then built a Admin-Control Panel to loop over
the data and populate it. Yes, this means it is cached data that can
become out of sync with the real meta-data that the ARS server uses.
(but it is a
Dave,
Thanks... I will assume there is a doc bug and a file distribution bug
and I can proceed with the cutover to the new patch without that file.
(I really wonder why they did not remove that extra file by now
too... Hum...)
Thanks for checking on that for me.
However, I have already
My ticket was way back in January with Patch 20 for 6.3 on Solaris. Not
sure I every saw it in the documentation which was why I questioned it.
Alfred picked it up as a file distribution bug with in an hour or two
after I submitted the ticket.
Dave
-Original Message-
From: Action
Matt,
Is this available as a developer Download or are you share the DEF file?
Thank You,
Dave Davis
David J. Davis
SAIC
Senior Software Systems Engineer
Crane Division, Naval Surface Warfare Center (NSWC Crane)
Harnessing the Power of Technology for the Warfighter
Code 0552, Bldg. 3173
300
Very well said Bing.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel
Sent: Friday, September 21, 2007 1:08
To: arslist@ARSLIST.ORG
Subject: Re: IBM MRO?
**
If anyone in Remedy-land is listening, it once again
I agree with Bing. I would also like to see Remedy lower the price on
the AR System and the ARS user licenses. They could do a full push of
ARS as a Lego development system--we give you the blocks, you put them
together. By lowering the price of the ARS, the ARS platform would be
more viable as
Hello everyone,
We are upgrading from ARS 7.0.1 to 7.1 (Red-Hat Linux server, Oracle 10.2 db).
The ARS compatibility matrix shows 7.0.1 as compatible with Java 1.4.2,50.
The 7.1 Email Engine requires 1.5 or higher.
If we upgrade to Java 1.6 in preparation for the ARS upgrade, will our present
Don,
I observed in the HPD:WorkLog (Work Info) form itself, workflow is not
enforcing locking so you can change values, including lock state,
using that form and it will be reflected elsewhere.
Jill Anderson
NDSU ITS
[EMAIL PROTECTED]
On 9/21/07, Don Simmons [EMAIL PROTECTED] wrote:
**
A
I have had discussions with VP's at Remedy --- When it was Remedy on this..
But it was a no go...
My Idea was just a little different.. in the sense that they release a Free
version once..
of their Helpdesk solution.. it was called Helpdesk Express.. you just had
to buy Remedy server and
Just an idea.
How about selling a stripped down ARServer that only can run one
application.
The server would be open to all users (no licenses) for that one
application. (BMC would not get license revenue per user) -- however they
would get revenue for the server license -- and they would grow
Thanks.
Don
Date: Fri, 21 Sep 2007 09:50:00 -0500 From: [EMAIL PROTECTED] Subject: Re:
Work Info Lock ITSM7 To: arslist@ARSLIST.ORG Don, I observed in the
HPD:WorkLog (Work Info) form itself, workflow is not enforcing locking so
you can change values, including lock state, using
ARS 7.1 probably ask for Java because of the Java plugin server.
7.01 also ask for Java directory if you choose to install the web
service support.
--
Jarl
On 9/21/07, Dwayne Martin [EMAIL PROTECTED] wrote:
Hello everyone,
We are upgrading from ARS 7.0.1 to 7.1 (Red-Hat Linux server, Oracle
I apologize if you've already read this in another thread. I put this
in a response to the ongoing IBM MRO thread but then realized that it's
a bit off that subject and I was hoping others would pass their thoughts
on the topic. I figured a lot of listers wouldn't see my response since
it was in
I'd install Java 6 in a separate path, side by side with the current
1.4install. Later if you want it to make the default, you just symlink
the
install. This way if anything goes wrong you can always go back to the last
known working configuration.
ARS uses Java components in several places, for
Thanks all. I got it. I was importing definition using Admin 6.0
client and that's why it was crashing. It worked when I used 7.0.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, September
Well I'm talking about selling just the core ARS as a *development*
system, not one of their turnkey apps.
I think it would be awesome if you could just buy the ARS with unlimited
licenses for $500-$1000 (without support, of course) like you can for
other development suites.
-Original
Ah... while we are dreaming.
How about they open access to their source code for their paying
customers. ( They do not even have to change the licensing model to do
that.) Just let us see the real code. If they are still wanting to
keep things locked down... then they can keep some parts
I am trying to capture a user's computer name in the mid-tier. I know
that in the user tool you can use the following:
$PROCESS$ c:\windows\system32\cmd.exe /c hostname
However, that doesn't work in the mid-tier as you can not use a
$PROCESS$ in the mid-tier.
Any ideas?
Thanks,
Well...I think asking a vendor to open the source to a commercial
product is definitely dreaming. Open the source so a competitor can
steal your intellectual property? I don't think so...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
A Dollar(Cdn) = A Dollar (US)
A vote = A vote
We could all use more of the former,
regardless of currency,
and the Nominees for MVP are really hoping you all
get off your bleeps and take the time to Vote!
I will be posting the Commercial/Freeware stuff later today.
I have heard
Hey everyone-
This is probably something fairly simple that just isn't clearly
explained on the support site.
We want to take a license off our current dev server and put one on a
brand new server that we are doing a fresh installation on. I did a
purge request where I supplied the old
I can't help but agree with Norm 100% on this one. There have been too
many instances in the past where I've been talking with other developers
and/or clients on non-Remedy related projects where the conversation
drifted onto a topic where we could use some sort of tool to help us
out.
In many
Chris,
Odd that you would get the warning and then get what looks like the
license was entered ok.
My comments are based on 7.0.1 and earlier versions. I always add the
license through the admin tool which I don't think is an option with 7.1
unless you change registry settings that some one
Depending on your mid-tier server config, this can be a little
trickier. If you have a load balancer, you will get the ip of the
load balancer, not the client. Some load balancers allow you to send
the ip through as an http header, so the js would have to be modified
to account for that if this
You will probably find this thread interesting:
http://developer.bmc.com/jiveProd/thread.jspa?threadID=6133tstart=0
Axton Grams
On 9/21/07, Bradford Bingel [EMAIL PROTECTED] wrote:
**
If anyone in Remedy-land is listening, it once again sounds like it's time
re-evaluate current marketing
Like Solaris? or Java? or id's game engine for quake? ...
Axton Grams
On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote:
Well...I think asking a vendor to open the source to a commercial
product is definitely dreaming. Open the source so a competitor can
steal your
Yes...this is the model I would love to see come to be. I think
everyone would profit, especially BMC.
A few years ago the Air Force asked me to develop a prototype
application that allowed supervisors to write performance reports on
troops and officers. The way it was (and still is) done is, a
Good Friday morning...finally.
I'm new to the Java development world, and yet I've been tasked with
something fairly intermediate/advanced.
Here's my situation: I need to have Remedy communicate to a LDAP for
authentication (via AREA). I can't use the stuff provided by BMC/Remedy
because it
I don't think you get my point. When a company chooses to open the
source on a product, they are accepting a HUGE risk. They choose a
product they feel they can afford to lose to competitors via
copy-catting.
Would BMC do that with a flagship product like ARS? Come on!
-Original
That just looks like they're talking about test apps. I'm talking for
*production* apps!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, September 21, 2007 10:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: IBM
We've used the FormFields app from David Sanders for several years. You
can find it at http://www.users.globalnet.co.uk/~sandersd/utilities.htm.
It lists all forms, their fields, some field properties, and basic data
type info. You can also search all forms for a particular field by
either field
there you go. I would also add Apache, Tomcat, JBOSS, mySQL, Red Hat, etc, etc
all successful open source stories
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Axton
Sent: Fri 09/21/07 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: IBM MRO?
Like
The critical part of the install log is before what you've posted.
Axton Grams
On 9/21/07, Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] wrote:
**
Hi for all,
I'm trying to update my AR Server...
I did a upgrade from ARS 5 to ARS 6.3 (that's ocurred successfull) with
Oracle 9i.
Now I'm
Oracle sells other products other than Oracle Fusion.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Friday, September 21, 2007 10:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: IBM MRO?
**
No really
No really dreaming...
Oracle Fusion is open sourced and Oracle is doing very well
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Kaiser Norm E
CIV USAF 96 CS/SCCE
Sent: Fri 09/21/07 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: IBM MRO?
Well...I
Gary:
Copy the following text into your mouse buffer and paste it into
Notepad:
function env_ip_var()
{
var return_value = %=request.getRemoteAddr()%;
return (return_value)
}
function env_hostname()
{
var return_value =
All true,,,
Hmmm,,, how much of that was taken from all the workflow we sent in to
have them analyze it for us... Some of the stuff in the ITSM suite many of
us did years ago... the role based permissions and multi tenancy option to
name a few. It may not have been in the same format as BMC
One must keep in mind that many open source success stories involve
taking an *existing* open source piece of code and then branding it,
marketing it, and profiting by offering support. Red Hat is an example
of that. They took something already freely available (open source,
that is) and branded
A snippet from EWeek:
As CEO, Schwartz is now in a position to make the call to open-source
Java, unfettered. But some of the concerns that have prevented Sun from
truly open-sourcing Java in the past linger. One issue cited by
insiders: If Sun open-sources Java, Microsoft could take it and slap
Your argument does not apply to either Oracle Fusion, Java or Solaris ( and
most likely many more). Again the best example is the Oracle Fusion model, and
in my opinion, something BMC should seriously take a look at.
Guillaume
-Original Message-
From: Action Request System discussion
Hi everyone,
We're running into issues on our base AR install with
the script wanting to utilize the ARAdmin username and
AR#Admin# password to build the ARSystem tablespace on
DB2.
When we built this on HP Unix we were able to
manipulate the arinstall.sh and force the use of
another username
Hi guys,
I have a page holder on a form all tab headers for
which fit nicely on a row till yesterday.
I experimented with bolding some of the tab header
titles which made the tab headers occupy two rows. On
reversing the change, the headers won't go back to one
row.
Now, to get one row of
Prior to 7.1, AREA plug-ins must be written in C. With 7.1, there is
a new java based plug-in server.
The ldap bind is synonymous with a login attempt. So when the area
plug-in binds to the ldap server as the authenticating user, the
plug-in is acting based on the response code the ldap server
Hi Carey,
Well crap! We're on 7.0.1
J.T.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, September 21, 2007 9:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Sample java LDAP plugin
J.T.
Are
There is a different license schema between 6.3 and 7.x
Did you do a purge or an upgrade? I know it's kinda screwy, we went
through the same problem. Upgrading and changing a server at the same
time isn't the easiest. We just had our support people take care of it
with BMC.
I would take that new
Hi Axton,
Basically, we're going to take what the user enters in for
login/password and use that in an attempt to log in to the remote
LDAP...not using a bound connection. The other application uses that
method, and the LDAP admins says its ok.
J.T.
-Original Message-
From: Action
If this is on the full client but not the mid tier, I've a similar
problem and BMC opened it as a Defect. The only difference is that in
my case, I can get it to go back to one row, but it pushes all the
fields on all the pages down in order to accommodate the row that is no
longer there.
J.T.
Are you talking about v7.1? Because prior to v7.1 I do not think you
can implement an AREA plugin in Java. I think it has to be C.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast,
FYI:
The BMC answer is
The arupsyb file is part of the installer and is used during install
of AR Server. It is not part of the AR Server install files, libraries
or binaries. You therefore do not need to do anything with this file
if you are patching with files instead of the installer. A
Hey Dylan and David, thanks for the responses.
I tried cycling the servers and still got the error/warning, so I did an
export of the license file from the old server and imported it to the
new server, per instructions from BMC. I changed the key to the new one
I got from the purge/transfer
Some people would like for nothing more that MS to slap a bunch of
GPLv3 code into the Windows OS.
Axton Grams
On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote:
A snippet from EWeek:
As CEO, Schwartz is now in a position to make the call to open-source
Java, unfettered.
Thanks for the suggestion.
Dwayne
Original message
Date: Fri, 21 Sep 2007 16:51:29 +0200
From: Hugo Visser [EMAIL PROTECTED]
Subject: Re: ARS 7.0.1 to 7.1 upgrade and Java
To: arslist@ARSLIST.ORG
** I'd install Java 6 in a separate path, side by
side with the current 1.4
You'd think they'd realize that a lot of us WILL NOT use the installer
as we have necessary customization to base forms. If they would only
spend a bit of time in making a binary only installer, would make life
so much easier.
Dylan
-Original Message-
From: Action Request System
We always ran into issues using a non-default password -- even after the
installer started letting you specify your own. It would crap out at
various stages, depending on the version and patch level. We're on Orcale
though, so it might not be applicable.
Why not use the defaults, and change
Hello everyone:
in previous releases of ARS, one could set up the notify action
inside of a filter to send email to a user in the Users form (if they
had a specified email address).
Now I'm using ars 7.01 and the emails won't go out.
I'm poking around in the documentation, and everything
As far as I've known you've always needed the email engine to send email
notifications. We're on 6.3 and without the email engine installed it
wont send out emails.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox
True, but I'm pretty sure Gary's not using a load balancer.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, September 21, 2007 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to capture a user's computer
I think there is some terminology confusion. In the universe of ldap,
the bind operation must be issued to check the authentication
credentials provided. The pre-compiled plug-in may authenticate as
some user and have a persistent session (been too long since I used
it, but I see a place where
Andrew,
You'll need the email engine installed unless you want to call an
external process like sendmail in Unix with the necessary parameters.
I'd opt for installing the email engine...
- Mark
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
I'm in a different world than you 2 :)
Axton Grams
On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote:
True, but I'm pretty sure Gary's not using a load balancer.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
LOL ... well I AM out of touch ... this worked without the email
engine on 4.5.2, but that's upgrades for you.
So ... being the complete neophyte that I am to this email engine
stuff ... I'm looking through the docs, and it's indicating I need to
create an ARAdmin unix account on the
I think the existing customers would be elated to be able to save the
money from now on. Additionally, they would be elated because of all the
new applications they could write. This would probably boost the demand
for remedy DEVELOPERS (as opposed to configurators :) )
Thanks,
Gary Opela, Jr
You say once BMC is selling ARSystem at a competitive price.
So, what is the competition and what does it sell for?
What is a competitive price? Many just go for free instead
if a product is priced too low.
[not that I haven't suggested something similar before,
and yes originally ARSystem was
I've had this problem in 6.3. I don't remember being able to fix it
though.
You might try adding a page, saving, then removing the page. Also, you
might try wiping out any cached views you have on your client, if you
are only seeing it in the USER tool and not the ADMIN tool. I don't know
if this
That is correct :)
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Friday, September 21, 2007
Here's a more up-to-date link:
http://www.westoverconsulting.co.uk/utilitiesFF.html
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application
See the ESS Concepts Guide
tel +44 1494 468980
There are dozens of rapid app solutions on the market. Visual Studio is
the most obvious example. One can buy a copy of VS (depending on the
version) for around $500 or less.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Or you could try putting temporary short labels, save it, re-cache the
mid-tier server, and then return the labels back to what they were, save it
and then re-cache the mid-tier again.. I think that had worked for me in 6.3
when I faced a similar situation.
Cheers
Joe D'Souza
-Original
J.T.
However :) And I am sure this would not be supported by BMC...
I have wondered if you could use the v7.1 Plugin server with a v7.0.1
or v6.3 ARS server.
If the communications between the ARS server and the plugin server did
not change... then I would think this might be a possibility.
Hi everyone:
Some users are experiencing a very rare error in one of my Midtier apps.
The app allows them to submit a trouble ticket. At this one site there
are over 20,000 users using it. Two of those users, however, get an,
Exception caught: Access denied error when they click the SUBMIT
Norm,
Could it be a timeout issue? (Could their session have expired?)
Could they be using a shared read-restricted account that someone
else did a log-out of while they were filling out the form? ( and
invalidated their session)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS =
Hi Tony,
Thanks. Unfortunately, the installer options under
the DB2 section do not allow for the password to be
entered for AR 7.0.1, just the Username.
Troy
--- Tony Worthington [EMAIL PROTECTED]
wrote:
We always ran into issues using a non-default
password -- even after the
Oops.. I reread the original post... only 2 of the 20,000 are having issues
Are you sure they are not opening the form.. then getting a cup of
coffee then coming back (+15 minutes later) to fill out the form and
then getting a timeout? (It may only take the user 20 seconds to fill
out the
Are they the only two users on that location?
I would suggest using a different tool like webex, adobe connect,
windows live, landesk, etc. to watch what they are doing.
Also some other things would be to have them log in with different
accounts and try different PCs. You should try logging in
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