Hi all. So I've been trying to figure this out for a while and it seems
like I'm missing something obvious. I'm hoping one of you can answer
this for me.
I have an SLA that I need to build. I want to service level targets for
incident response/resolution times, etc - that's straight forward. I
Hello Luisa,
I am on Version 7.0.01 Patch 004.
Could you please share the version that you are using?
With Regards,
Anuj Dua
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Luisa Clotilde Carena
Sent: Thursday, November 11, 2010 4:07 PM
To: arslis
1. Roger is correct. You must upgrade ITSM to 7.6.03 for ITSM to
recognize and utilize the web reporting feature in AR System 7.6.03. Previous
versions of ITSM would still point to the Crystal based reports.
2. ITSM 7.6.03 requires AR System 7.6.03.
3. The ability to run bot
Hi Christine
The data is already saved on the AIF and if you don't want to replicate the
data on multiple forms, you could view the Advanced Interface Form using
"View Service Request" --> "More Details". If this is too many clicks, I
would recommend creating a button and dynamically opening the c
Hi Cristine,
Best way to do this would be
1. make a new form by copying OOB AIF with backend mapping.
2. hide all the non required OOB fields and you can create new fields based
on your requirement.
3. use set field actions for setting the values. (You can also use
Application Target Data form
It is not a Patch it is a dot release, 7.6.03 It requires ARS 7.6.03 and
Mid-tier 7.6.03
The new reporting console does not include the Crystal reports from what I have
seen at a customer site.
I do not know the technology used
I do not understand what you mean by custom develop reports, you can
I may recommend two options:
1) conditional PDT with multiple AOTs. This would require a quite complex set
of task group templates.
2) the advanced interface form with whatever fields and business logic attached
to it. Then when work order get created, run the custom workflow and generate
relat
Mike, you have to relate some CIs to the Change Requests. The CD will show
if multiple RFCs have scheduled changes to the same CIs for the same outage
windows.
Rick
On Thu, Nov 11, 2010 at 4:29 PM, Mike Ilmer wrote:
> **
> Hi arslist,
>
> Any idea how the Collision Detection works on the Change
Hi arslist,
Any idea how the Collision Detection works on the Change module under
7.5.
I see link "Collision Detection "under the "Advanced", that available
for each change request, but not sure what should be done in order to
display change tickets that collide by time or CIs.
Any help would b
I just got back from SRM training in San Jose last week, and despite having
worked with SRM basically since it was released, and being an ARS developer for
about ten years, I learned a lot about how to use SRM and it turned out that I
wasn't always using it completely right, and that many of the
Hi, Ben -
I do agree this list is a great way to get details out; I'm very happy the
original poster listed his concerns so I could address them. On the other hand,
I know this site is for technical issues and the last thing I want to do is
discuss BMC offerings like On Demand if the list doesn'
Thanks for the quick reply.
I did not use the AIF with backend mapping. I looked at that first. We
needed a form where people could indicate all the items needed by a
new employee. I ended up creating a non-mapped AIF form with checkbox
items for phones, pc's, applications, application responsibil
Anne,
While I understand that details are changing, I don't believe they're
changing that fast that they couldn't be listed here, with updates added
to the thread. You have an oppurtunity to discuss RoD to individuals
who have shut down on the idea and won't take the extra step to go
discuss thi
Out of curiosity, did you use the AIF that includes back end mapping? That is
the easiest way to do it because then you just have an Active Link do a Set
Fields action from your fields to the out of the box ones which are already
mapped.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
At the time that the app installs last failed and I gave up, I had IP-Name
addresses in the server ar.cfg files for both admin and member servers with
short name, FQDN, and IP address, as well as a Domain-Name entry, and entries
for the server group and servers (by short and long name) in the lo
Christopher:
Thanks for the detailed insights into your experience! I'm sure they will
benefit many on the list. I'll probably end up following your advice and
recommend either a monolithic server or a non-grouped shared database.
Thanks Again,
--Phil
-Original Message-
From: Action
You have to remember that if the AR Server is looking for the FQDN, then you
have to remember how the TCP packet will travel to get to that address. E.g.
If its not in the local host of the AR server (which I recommend as well as
having an IP-Name: FQDN in the ar.conf) then the packet could route o
I have an Advanced Interface form with fields I would like to map to
the resulting Change. Where do I define the new AIF fields so that
they are available choices on the SRD -> Fulfillment Mapping Details -
> Service Request Fields -> Selected Field listing?
Thanks,
Christine
I never got the apps to install properly - ITSM 7.6.03 refused to install in a
server group environment, even with the admin server that I was installing on
taken out of the group. As a result I never even got to try the SRM, RKM, and
SLM installations. I just finished bring the same server up
Christopher:
Did you ever get you 7.6.03 server group to fail over properly? I have a
customer that's planning to update their 7.1 ARS server groups, and we're
trying to figure out whether 7.5 or 7.6 is best for now.
Thanks!
--Phil
-Original Message-
From: Action Request System discus
Listers,
Posting again - there was an error in my earlier post + added more details.
--
I have come across an issue, possibly a bug.
I have a filter on a regular form that is doing a set fields action
The set fields is doing a lookup from a join form to bring the values
The Set Fields I
All,
We are running ARS 7.1 with ITSM 7.0.3 with our assets in CMDB. We are
looking to create individual property passes from this information. I
know how to get the information and create a crystal report to be the
property pass. However, without running the report on indivual assets one
at
**
Hi arslist!Thought I would pose these questions so that all those who are "up to speed" on the latest ITSM 7.6.03 release could answer. I've looked through the release notes on ITSM 7.6.03 and ARsystem 7.6, but am not sure and still have some questions. Specifically..
(1) Does ITSM
Apologies for places we contradicted each other (and hopefully I gave you the
correct info!) but RoD has been a very fast-moving project, and things have
changed already - for example, we used to not allow customizations, now we do.
That's why I recommend that anyone on this list contact your a
There is a keyboard shortcut to do this - Shift-Alt-F7. So, with the caveat
that this only works with the user tool, you could set focus to the diary
field, and then use OLE to do the shift-alt-f7. See the OLE examples in the
download section of http://www.buoyantsolutions.net/ (although now tha
Anne,
Thanks for all the info and clarifying on some points. I will tell you
that the BMC rep at the presentation did contradict some of your points.
I apologize if I misspoke but I think it points to the fact that the BMC
folks trying to sell this need to get on the same page!
Tauf Chowdhury
Hi Ann,
i just realized you posted already.
My question is, are all the database instances in the same database server? How
are the resources from the database server shared among all the instances?
Is the storage shared too?
Guillaume
From: Action Request Syste
hi Tauf
You make a very good and critical point: that you are sharing the DB with other
companies. This is very critical. You would users from some companies doing
"bad queries", or running exhaustive reports, that perform multiple full table
scans. In a shared DB environment, and in the specif
Standardizing data type customizations across the board I agree is not really a
good idea. It could break a lot of things..
What would be nice though is simple cosmetic look and feel of the application.
You log in and you see a logout button along with links to go different
places.. The least y
Actually it was intended to be a question. Noticed I used a period instead of
a question mark as it was being sent.
Thanks for the answer.
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Thur
Please talk to your account reps if you want to learn more about Remedy on
Demand! Here are my comments, but please review our website and talk to your
rep for official comments. I wouldn't normally post this much to this list, but
I didn't want some misconceptions getting hardened in stone.
1)
I cannot see migrating an existing Production ITSM environment that has
external integrations and even minor customizations over to the SaaS
platform. However, I do see an opportunity for companies that cannot
afford or maintain multiple environments to use the SaaS platform to
host a "Training" en
John,
I think the AR System platform can work well in a SaaS model. So I think it's
more like what kind of applications are appropriate for SaaS.
I don't think a full-blown BSM/ITSM implementation with all the modules, all
the integrations, all the reports, etc, etc can work as SaaS.
But I can
Hi,
I guess this was not really a question, but yes, absolutely!
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bu
Hi Phil,
As we are just at the finding out stage then I’m not sure of all of the
requirements for synchronisation yet but I would guess that they would not
involve export/import on a scheduled basis. As we are also not using ITSM but
custom applications then I am not yet clear as to whether w
Like most, I'm frustrated with the inconsistencies that have been around since
version 7.0. Many are cosmetic and merely a matter of rearranging objects.
I'm on the bandwagon there, just fix it and make it work the same from form to
form.
I'm concerned with changing the values of the fields.
Nyall:
I’ve never heard of a direct integration, but if Doors stores its data in a SQL
schema, then you could build a bi-directional sync using AIE. AIE also works
with XML and CSV files, so if Doors can export/import either of these on a
scheduled basis, then you could build an integration th
You could do a SET fields to the Date/Time field with the value $TIMESTAMP$ or
$SERVERTIMESTAMP$ using the Status field as a trigger.
Or do you want them to be able to enter a different time?
The Status field also has Status History values for User and Time that can be
set in Filter actions.
---
Hey ho,
this could be a workaround. But what about this :):
If a user changes the ticket-status (e.g. from new to wait) the user should see
the details of a date/time-field so he can enter the value directly.
Do you have a workaround for that problem?
greatings
Christoph
-Ursprüngliche
Misi,
Since this uses ARMergeEntry this would also work with the server set with
Submitter Mode locked.
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Thursday, November 11, 2010 3:14 AM
To:
Christoph,
I don't think there is an Active Link action that will open the Diary field.
A few workarounds would be to either put a Display Only Character field on the
form, show it and SET it with the data pulled from the form using 'Request_ID'
= $Request_ID$ in the Set Fields action.
Another mo
Very well said John
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Sundberg
Sent: 11 November 2010 11:59
To: arslist@ARSLIST.ORG
Subject: Re: Remedy OnDemand - SaaS platform discussion
**
I was there too.
It is always ente
Tauf/Guillaume/ARSList,
Do you think ARSystem is designed for a SAAS model?
(somewhat - refers back to the previous posting of "Works as designed")
-John
On Nov 10, 2010, at 4:53 PM, Chowdhury, Tauf wrote:
**
Listers,
Hey, I just wanted to get your opinions on the Remedy SaaS vision. I was
I was there too.
It is always entertaining/interesting/uncomfortable to have a person from a
vendor talk about their product -- when it is clear they do not understand the
capability of their product. Especially when it is in a room full of 10+ year
veterans -- who really do know their stuf
**
You will see this job description changing to a QA person. If you have strong Remedy testing experience and as extra credit have done automated testing, please apply for this one :)
Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov (Business
I solved this issue installing ARSUser with patch 4 oh highter.
ciao
Luisa Carena
Gestione Postazioni Periferiche e Asset
SGS BP
Gruppo Banco Popolare
via Negroni 12 - 28100 Novara
Tel: 0321-663995
Email: luisaclotilde.car...@sgsbp.it
Anuj DUA - 11/11/2010 11.23
Inviato da: "Action Request Syst
Hello,
We are getting error following error when using modify all operation on
shr:categorization form.
ARERR [326] Required field cannot be reset to a NULL value : 7
ARERR [326] Required field cannot be reset to a NULL value : 536870917
But there is no such error comes when simple modificatio
Hi,
I was wondering if anyone had heard of an integration mechanism between
Remedy and IBM Rational Doors. Apparently there is no such thing as a
webservice available for DOORS but just an API based on their
proprietary DOORS eXchange Langauge (DXL).
Any pointers would be helpful.
Thanks in adva
Hi,
It is in the RRR|Commands section and is called RRR|LoginConv:
https://www.rrr.se/cgi/tools/main#rrrLoginConv
It basically go through all regular forms and update those records that
needs to be changed.
It does not care which application or version is used, as it performs an
exact match in a
Hey there,
I wrote my question yesterday but I forgot to enable the option that I
can receive your answers :). So I am writing the same again.
PS: I also forgot to tell you my version:
Remedy Server: 7.1P8
Thanks again.
Hello there,
I want to directly show the content of a diary if a form i
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