Mark,
I would take a page from BMC's book and mimic their number generator
workflow. Create a dummy form where the prefix is ABC. Create dummy
tickets in this form and return the ticket # generated. Look at HPD:CFG
Ticket Num Generator and associated workflows. Alternatively, you can
incre
Todd,
I have Remedy Analytics so the way I did it was to create a universe
object by linking the following views:
CTM:Support Group to ctm:supportgroupassocPeoplelook by the support group
id
ctm:supportgroupassocPeoplelook to ctm:people remedy by login_id
Even if you don't have Analytics, you
Try cancelling the change, go back into draft mode, make the required
changes and then push it back into whatever status you need it in. I
would test this in dev, but I'm fairly sure this should work.
From: "Brittain, Mark"
To: arslist@ARSLIST.ORG,
Date: 07/20/2017 02:26 PM
Subject
Chetan,
The issue seems to be due to too much being pushed into too small a field.
If you really need all those assignee groups, then edit the
SYS:ViewSelectionCompanyRoleMapping and modify the database field so the
input value of 255 is increased a bit more to support what's being pushed
in.
I was searching on didn't match. I found that I could get
it to match using samAccountName. Once I switched it to
samAccountName=$\USER$ in my LDAP it started working for me.
Hope you find this useful.
Regards,
Ben Cantatore
From: "Fawver, Dustin"
To: arslist@ARSLIST.ORG,
uring your
customizations/data is ported over correctly.
I just want you to be aware of the complexity of what you are attempting.
Regards,
Ben Cantatore
From: "Fawver, Dustin"
To: arslist@ARSLIST.ORG,
Date: 07/21/2016 02:02 PM
Subject:Request for advice / suggestions reg
Satya,
If this is a one off, then use something like Excel and use the PROPER
function. If you are getting a feed, the spoon tool have handy functions
that should allow what you're looking for. If you absolutely must do it
within Remedy, its doable, but more work to get that done. You probab
Isabel,
I highly recommend considering Kinetic Data. We use that as our internal
self service portal. We require users to authenticate, but that is our
requirement, the product allows the users to access without authentication
or even to do a mix of public/restricted.
From: "Irving, Is
List,
I'm fishing for some ideas and/or guidance if someone has built something
like this already.
I was toying with the idea of building Group Management \Oncall Schedule
function within Remedy. I was thinking useful features would be to:
Request user to be added to group - auto creates a ti
I know some of the times I held back due to resource requirements of the
new version. I'm currently on 8.1 and waiting on approval for new servers
before I move on upgrading as it seems that version 9 will require
additional servers to properly support it (for Smart It if nothing else).
Fro
Mark,
I'd hide the original menu and add a dummy menu with the values that you'd
want. Have the dummy menu push the matching value to the original menu so
you don't break any OTB workflow.
Ben
From: "Brittain, Mark"
To: arslist@ARSLIST.ORG,
Date: 02/05/2016 08:39 AM
Subject:
Do you want to kill those notifications (owner assignment/resolution) for
all groups or only that specific group? If it's for all groups, you can
disable by going to the sys:notification form. Otherwise, you may have to
edit some code.
Ben Cantatore
Remedy Product Manager
Bed Bath &am
dialog box.
In this example, your junior develop would have to create a form, menu,
active links and buttons. I think I recall you have a custom environment
so add dialog box and maybe tack on the actual email function if you want
to ramp up the difficulty level.
Ben Cantatore
Remedy Produ
nderstand areas
where the product is weak/strong. Potentially you'll notice something
that I may overlook or have a different perspective on it.
When I get around to installing and checking out Smart IT, I'll be happy
to provide my evaluation for anyone who may be interested with my
f
Rick... disregard, I misread what you were asking for.
Ben Cantatore
Remedy Product Manager
Bed Bath & Beyond
650 Liberty Avenue
Union NJ 07083-8130
Office: (908) 613-5769
Cell: (914) 263-6802
From: Rick Cook
To: arslist@ARSLIST.ORG,
Date: 01/14/2015 12:44 PM
Subject:T
nformation as you would for any SLAs.
Hope that helps.
Ben Cantatore
Remedy Product Manager
Bed Bath & Beyond
650 Liberty Avenue
Union NJ 07083-8130
Office: (908) 613-5769
Cell: (914) 263-6802
From: Rick Cook
To: arslist@ARSLIST.ORG,
Date: 01/14/2015 12:44 PM
Subject:Tyin
I implemented 7.0 back at Avon and that was a really buggy release. I
sincerely hope it is at the latest patch version.
Ben Cantatore
Bed Bath & Beyond
650 Liberty Avenue
Union NJ 07083-8130
Office: (908) 613-5769
Cell: (914) 263-6802
From: Scott Hallenger
To: arslist@ARSLIST
I am out of the office until 09/16/2014.
I'm out of the office and will be returning 9/16/14. If you have an issue
which can't wait 1day please contact me on my cell (914) 263-6802,
otherwise, please either create a Remedy ticket or provide a detail email.
Note: This is an automated response to
I am out of the office until 06/30/2014.
I'm out of the office and will be returning 6/30/14.
Note: This is an automated response to your message "Setting up sequential
approvals within ITSM" sent on 06/24/2014 4:30:30.
This is the only notification you will receive while this person is away.
l not
benefit much from the languages installed.
Ben Cantatore
Bed Bath & Beyond
650 Liberty Avenue
Union NJ 07083-8130
Office: (908) 613-5769
Cell: (914) 263-6802
From: Rajiv Nakkana
To: arslist@ARSLIST.ORG,
Date: 06/04/2014 10:56 PM
Subject:Installing Additional Language
Sapna,
Have a flag field as part of the escalation set the flag to true. Make
the run if qualification for the escalation run on flag equal false. That
should ensure it only runs once. Otherwise, I'd just create an
escalation, run it and then remove it manually.
Ben Cantatore
R
the system functioning at its best.
Regards,
Ben Cantatore
Bed Bath & Beyond
650 Liberty Avenue
Union NJ 07083-8130
Office: (908) 613-5769
Cell: (914) 263-6802
From: Kathy Morris
To: arslist@ARSLIST.ORG,
Date: 04/22/2014 02:20 PM
Subject:Remedy Support Team Hie
The error means Memory Allocation. I had this same exact issue with
version 7.0 patch 4. The problem (for me at that time) was a memory leak.
The issue was fixed when I opened a ticket with BMC and went to patch 5
that they provided me.
That was me, for you the issue seems to be with a webs
Michael,
As the other 2 posters suggested, it varies depending on your environment
and size. I'll share my experience in case you find it helpful.
At my last job, our IT department was 450 in size and support Healthcare
institutions (mainly hospitals). The company was constantly engaged in
pr
designed.
Ben Cantatore
Remedy Architect
Bed Bath & Beyond
650 Liberty Avenue
Union NJ 07083-8130
Office: (908) 613-5769
Cell: (914) 263-6802
From: "Mueller, Doug"
To: arslist@ARSLIST.ORG,
Date: 02/18/2014 03:42 PM
Subject:Re: Implementing FEMA incident procedure
you been to RUGs Hard to believe it's been over 15 years.
Good times.
Ben Cantatore
Remedy Architect
Bed Bath & Beyond
650 Liberty Avenue
Union NJ 07083-8130
Office: (908) 613-5769
Cell: (914) 263-6802
From: "Reiser, John J"
To: arslist@ARSLIST.ORG,
Date:
Checking the ARError.log, ARMonitor.log for recent errors could help you
be proactive in catching issues before it develops into a full blown
problem.
Ben Cantatore
Remedy Architect
Bed Bath & Beyond
650 Liberty Avenue
Union NJ 07083-8130
Office: (908) 613-5769
Cell: (914) 263-6802
Yesterday, I had to hunt down all the system/admin accounts and assure my
boss they're all changed. This is the list:: appadmin, Demo, KD_WEBUSER,
aradmin, Orchestration, EscalationUser, admin
Ben Cantatore
Remedy Architect
Bed Bath & Beyond
650 Liberty Avenue
Union NJ 07083-81
Sucharita,
I haven't worked with Remedy for the last two years, so I'm going to
tentatively offer this advise. Your log shows:
SEVERE: Value does not fall within the limits specified for the field (max
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:52 AM com.remedy.arsys.emai
Mary, good suggestion.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Mary Dollus <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
03/07/2008 10:32 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Fi
h over only the
field name that you've identified from step 6
Hope that helps.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
SUBSCRIBE arslist Melissa <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
03/07/2008 10:04 AM
Please respond
:).
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Roger Walls <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
02/27/2008 01:15 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: OT - Possible Friday
ner and a Genie will appear.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Robert Page <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
02/27/2008 10:48 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: O
schedule for
let's say a month, then all you need to do is a tablewalk check for days
missing between the beginning and end of the month. Assuming this was a
24/7 shop.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
"Kemes, Lisa" <[EMAIL PROTECTED]>
Sent by: &
at display
the contains of the worklog that would be broken by such a change. So
good idea, but I don't think its going to work in this instance.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Julie Rockwood <[EMAIL PROTECTED]>
Sent by: "Action Request System discuss
Neel,
I was trying to figure this out using Remedy, but I think that your
suggestion is really the best way to go with this. Thanks for the advice.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Neel Guatam <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion l
ns of how to best parse out just the text?
TIA
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
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only have administrative rights. Next check that
existing fields weren't modified. Failing that enable logging for both
active links and filters. Search the log for the error message to see
what workflow is giving the error message. Check its runif qualification
to see what's causing it to
t still doesn't work then something like this might stick:
(( 'Status' = "ACTIVE") AND ('tmp_SurveyDate' = $NULL$) AND ( 'Q1' !=
$NULL$ ) AND ( 'Response 1' = $NULL$ )) OR (( 'Status' = "ACTIVE") AND
('tmp_SurveyDate&#
really wants this.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Rick Cook <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
01/25/2008 12:19 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Impact of chan
customer a link and
when the customer follows the link, asked the questions in the manner you
need.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Hall Chad - chahal <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
01/14/2008 03:59 PM
P
.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
[EMAIL PROTECTED]
Sent by: "Action Request System discussion list(ARSList)"
01/09/2008 11:33 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: NEED ADVICE - Setting up Remedy for incoming mail
I've been spared the request to do any such SLAs but I'm curious to how
well its working and how long you've had it in production.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
"T. Dee" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussi
In the admin tool, you'll want to bring up the server information box and
select the advance tab. Under that check what value you have set in the
Email notifications web path.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
"Horrian, Hossein" <[EMAIL PROTECTED]&
on criteria. I find that
Remedy usually ignores Crystal's selection criteria and only likes to use
the qualification in the active link. If you set that, you'll find the
report should return the correct results.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
David Yearsle
as on as a
different user.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
"T. Dee" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
12/18/2007 01:49 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
OT
LOL, You're probably right about the table ID, I was thinking that number
was static, but now that I think about it, makes more sense that its
generated on the fly.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Mary Dollus <[EMAIL PROTECTED]>
Sent by: "Actio
with no patch has lots of issues
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Mary Dollus <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
12/17/2007 02:43 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
ser is using to the
report, however, I think you could store that information in another form
in a character field. Then in a subreport display the information from
that character field.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Dwayne Martin <[EMAIL PROTECTED]>
Sent by: &
, ', ' ) and then
display that formula in a text box (with the can grow option checked)
If I misunderstood what you're trying to do or if you need clarification
on the above let me know.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
"Wilson, Bruce B" <[EM
slm
forms or possibly to the parent change that will ultimately get pushed
back to the slm forms. That's quite a bit of work.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
"Lammey, Peter A." <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion
ssues. If you did install the Oracle client, contact me off list and
I'll help you troubleshoot that if you'd like.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Amy Jennings <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
12/
more
freedom with how you develop the reports. Additionally, its on the users
to run/schedule them.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Amy Jennings <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
12/07/2007 12:05 PM
Plea
If I understand your question properly, I believe you can copy what BMC
does for the inbound attachments on emails. Look at the follow forms and
their associated workflow: AR System Email Message, AR System Email
Association, AR System Email Attachments, AR System Email Attachment Join
Ben
Desk to Incident
on HPD:Worklog.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
David Levenseller <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
11/29/2007 04:16 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
I forgot to include my Remedy environment, Linux SUSE 9 OS running AR
Server 7.0.1 patch 3 (midtier same patch).
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
"Schryver, Curt" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
using version 6.x IE.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
"Schryver, Curt" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
11/19/2007 01:19 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subje
I'm not on that version, but I would think that it should be fixed. I'd
flip on a some logs and double check there's not some errant workflow
that's somehow doing this. If your search turns up empty, I'd recommend
talking with support.
Ben Cantatore
Remedy Administ
SW00272549
Email notifications are being sent out twice randomly.
Fixed in patch 5 for version 7.0.1
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Dwayne Martin <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
11/14/2007 12:49 PM
P
Maybe I misread the first post, if you're just copying the db, it should
be fine, but if you copied the app, then Matt is correct and you will have
all sorts of issues. Best way is to install the application and then move
the DB.
Ben Cantatore
Remedy Administrator
Avon
(914) 935
Its pretty straight forward, just need to make sure you fix your email
configuration to point at your dev mailbox, and fix your people, user
data.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Rabi Tripathi <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion l
ARServer, but midtier is required for it to function.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
"Suwanski, Ron" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
11/01/2007 10:50 AM
Please respond to
arslist@ARSLIST.ORG
GLEWF)
RPC Queue: 390600
Client: User x from Unidentified Client (protocol 12) at IP
address x
Form:
Logging On: API Escalation Filter SQL User
That would be more meaningful and might help you get the answer that you
need.
Ben Cantatore
Remedy Administrator
Avon
(914) 935
Peter,
Thank you for your solution. Sounds like it'll do the trick, I'll give it
a try.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
"Lammey, Peter A." <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
10/17/200
u have your API create an entry into HPD:CFG Ticket Num
Generator, then retrieve $LASTID$ and then submit?
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
kip on training you properly. They're setting you up for
failure. I recommend that you persist in requesting training so you can
adequately support the system. Ultimately, you need to figure out what's
in your best interest and weigh the pros and cons of staying/moving on.
Luck with w
day, same
incident, update the existing record.
So the result is you can update incident xyz 15 times in a day, and only
one child record is recorded. If you update that same incident the next
day, a new child recorded is created.
Hope that helps,
Ben Cantatore
Remedy Administrator
seen/used it.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
James Van Sickle <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
09/27/2007 10:53 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Incident &
doing that as there's lots of good information, but its unmanagable
otherwise. Besides I usually can use either google / nabble to find what
I need.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Susan Palmer <[EMAIL PROTECTED]>
Sent by: "Action Request System discussio
I did, and off the top of my head it impacts:
requests
any auto ticket submits
had to modify accelerator views and workflow
So doable, but requires some work.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Don Simmons <[EMAIL PROTECTED]>
Sent by: "Action Request System
r and
show them and see how they respond.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Terrence D Paskiewicz <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
09/19/2007 12:25 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLI
Since you're not reporting within Remedy, I see absolutely no reason why
you shouldn't use an Oracle driver to report on the data.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Terrence D Paskiewicz <[EMAIL PROTECTED]>
Sent by: "Action Request System discussio
elect criteria report on the date range you want and put
a formula in section expert under supress for the section where you data
is. That will hide/show the data you need selectively.
If I need to clarify let me know.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
"Hennigan, Sa
If you have Crystal Report Designer, I'd bring up the report in crystal
and run the report from there with the problematic user's credentials. See
if the problem occurs there.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
"Payne, George" <[EMAIL PROTEC
I don't mind the server patches so much, but the ITSM ones are painful if
you have customizations.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Emad Zaky <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
09/14/2007 01:25 PM
Plea
dy's ODBC driver to be very limiting, I use an
Oracle driver and report from that.
Hope that helps,
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
"Durrant, Michael M. - ITSD" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)&
e you
on? Are you heavily customized?
Also when you server crashes, does it recover on its own?
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Emad Zaky <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
09/14/2007 12:03 PM
Please respond t
in time("7:00 am") to time("6:00 pm") and
weekend = false then
results := "Business"
else
results := "Off Hours";
results;
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
"Hennigan, Sandra H CTR OSD-CIO" <[EMAIL PROTECTED
I wouldn't say that we're a dying breed as much as we're being pushed to
extinction by BMC.
Ahh the tar pits aren't so bad once you get used to the heat. :)
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
"Pierson, Shawn" <[EMAIL PROTECTED]&
issue.
I'd suggest installing and posting specific problems as you encounter them
as the problems that afflicted my configuration may no longer exist.
You're on your own with regards to licensing. My BOXI server was already
in place and all I had to do was configure midtier to work w
27;re trying to set.
Hope that helps.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Dan Gennidakis <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
09/07/2007 03:01 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
S
lters:
HPD:HII:CreateIncident_045_SetAssignee,
HPD:HII:CreateIncident_040_SetAsgmntGrpID
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
"Oyefeso, Bola" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
09/07/2007 11:14 AM
Please respond to
arslist@ARSLIST.ORG
To
ere's anything odd there. Also make sure the problem isn't the
mail server.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Jase Brandon <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
08/29/2007 06:13 PM
Please respond to
a
make sure you have a good knowledgeable SA
(Systems Admin) to assist you and between the SA, ARList you should be ok.
Oracle you're already familiar with so no need to expand on that.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Don Simmons <[EMAIL PROTECTED]>
Sent by: "Acti
I'm glad that BMC is taking more time to throughly test the product. This
will cut down on fustrations when trying to implement it.
Thank you for the update.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
"Easter, David" <[EMAIL PROTECTED]>
Sent by: &
Sure, np.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
"Wacholz, Jeanette (Jenni)" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
08/03/2007 04:43 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
c
8/3/07
1,186,113,600.008/3/07
It should work.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
"Wacholz, Jeanette (Jenni)" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
08/03/2007 02:48 PM
Please respond to
a
zone the reported
needed to show. If you only have to worry about one timezone, then
something like: DateAdd
("s",{PBM_Investigation_WorkLog.WORK_LOG_SUBMIT_DATE},#12/31/1969 7:00
pm#) would work. Just adjust 7:00 pm for whatever works for you. I'm
in NY so I
Sorry newb question, but I guess I never really looked. Ok thanks for
clearing that up.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Susan Palmer <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
08/02/2007 10:08 AM
Please re
ected. Should these fields be updated after an update import? I don't
recall from previous versions if this was the behavior or not.
Currently on ARServer version 7.0.1 patch 2
Ben Cantatore
Remedy Administrator
Avon
(914
Shawn,
Perhaps a third option, send the information to a Crystal report.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Shawn Stonequist <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
07/27/2007 09:20 AM
Please respond to
arslist@
regarding this issue
8/2. I'll post anything of interest then.
Meanwhile, I'd run the logs so support can follow up on why 3 is a
problem. They'll probably tell you to try patch 4 /5.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Neel Guatam <[EMAIL PROTEC
o you forward this information to support.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Neel Guatam <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
07/20/2007 11:29 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
S
ng to
execute the sql commands and how long it took to return the results that
we found the source of the problem. Turned out it was 2 bad ports on a
new switch and I think a bad cable (also new).
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
"Zebel, Colby" <[EMAIL PR
t and make sure
the user creating the report is using said fields. After that I'd check
to make sure she's correctly converting the time if you're not using
Remedy's ODBC driver. Hope that helps.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Katherine Hoffner &l
Add the field to the main and subreport, check what values are coming
through.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Susan Palmer <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
07/17/2007 08:55 AM
Please respond to
arslist@
port. I'd
further check the report selection criteria in the subreport and see what
its referencing. I suspect if you look at the links/criteria you'll find
something a tad off. Worst case, delete the link and put them back in
Ben Cantatore
Remedy Administrator
Avon
(914) 935-
I upgraded from that version; we're currently on version 7 so I'll try
answer/help as best as I can as. What do you need?
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Kathy Morris <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)&q
I won't be making it this year :( due to my boss saying no. Last years
was exciting and I got good value from it, although by the end of it I was
going to kill anyone who mentioned CMDB and federated data :).
For those going, have fun and post the high points here on the list.
Ben Cant
t surfaces from that.
Susan, sounds like you're having a worse problem than I am. How often do
the crashes happen, does the arserver recover on its own?
Currently on Server 7.0.1 patch 2 and ITSM 7.0.2 patch 3 for all modules
connecting to Oracle 10g db.
Ben Cantatore
Remedy Administrator
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