REST API in ARS 19.02

Greetings! Has anyone else upgraded to ARS 19.02 and has been using REST API? I ask because I upgraded from 9.1.04.002 to 19.02. I have a site and a few programs that interact with ARS via the REST API. Here's an example URL that's sent to the server.

RE: [EXTERNAL] RE: Special characters in Run-If qualifications

sn't have special meaning within a [] control. Anyway, try the search as I modified it above. I think you will find that it does what you are looking for. Doug Mueller From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Fawver, Dustin Sent: Thursday, February 14, 2019 4:22 PM

Special characters in Run-If qualifications

Greetings! ARS 9.1.04.002 Whenever our ARS server processes an incoming email message, it sends the various parts of the message (From, To, Subject, Body) into different fields in an secondary form. One of the filters that gets evaluated during this process has the following Run-If

RE: [EXTERNAL] Re: Question about parent groups

2019 6:04 PM To: ARSList Subject: [EXTERNAL] Re: Question about parent groups Dustin, I know this doesn't answer your question, but did you consider using the DataWizard to actually change the names instead of creating a whole new architecture? On Wed, Feb 6, 2019 at 3:59 PM Fawver, Dustin m

Question about parent groups

Greetings! Management wanted me to change the name of some groups, some majorly and some not so much. So I created the new groups and made them the parent of the respective old group. According to

RE: [EXTERNAL] Re: Letting users link to external files

I disagree with the AWS suggestion. It creates significant file management overhead, especially at the beginning. There could be additional costs. One would also have to have a way of keeping those files synchronized. The issue is not one of making the files easily accessible to the AR

RE: [EXTERNAL] Emails

I still look forward to them.  Dustin Fawver Sr. Help Desk Technician Information Technology Services P: 423-439-4648 itsh...@etsu.edu [itslogo] From: ARSList On Behalf Of Roger Justice via ARSList Sent: Sunday, January 06, 2019 4:34 PM To: arslist@arslist.org

RE: [EXTERNAL] Where to find the ITSM Suite Entry Points?

Thomas, While I don't have the ITSM suite, you may be looking for the Entry Points section in a form's 'Definitions' tab in Developer Studio. Does that help or are you looking more to customizing the menu shown below? Dustin Fawver Sr. Help Desk Technician Information Technology Services P:

RE: [EXTERNAL] Re: BMC Remedy Helix - is it really a thing?

Harsh, I’m able to download the new version when I’m ready. I just have to log into my BMC account and get it from the EPD section. I have to get my production version up to 9.1.04 before taking a look at 18.05. Dustin Fawver Sr. Help Desk Technician Information Technology Services P:

Non-admin users kicked out after upgrade to 9.1.04.002

Greetings! I have a ticket in with BMC regarding this issue, but I'm losing some dev time about it. I wanted to see if someone here would be familiar with it. I have a system that was running ARS 9.1.02. I upgraded it to 9.1.04 with no intermediate upgrades. I applied Patch 002 to the

RE: [EXTERNAL] Re: Trouble getting rrrchive to run

Usually when I get that error message, it’s because of one of two things. 1) I don’t have an appropriate firewall exemption on the ARS server for the machine that’s running RRRCHIVE. 2) For whatever reason, I have to specify the IP address of the source and/or target server instead

Duplicate config component listings

Greetings, Listers! I was attempting to add a new configuration to the AREA LDAP section. When I submitted it, I got an error message stating that there were multiple matches for a filter condition and it threw an error. Turning on logging, I found out that there was a filter for the "AR

Google Chrome and Advanced Search error

Greetings! I'm sending this out to see if anyone else has encountered this. Part of what I have to do involves long strings in the Advanced Search field. Normally this is not a problem. Recently I've encountered this error in Google Chrome when trying to run a search with a string that's a

RE: [EXTERNAL] Re: Reporting on Incidents that have re-opened

I was also thinking of a filter that could do it on Modify, depending on how you want to be notified. Maybe an email or a message. Have the Run If clause of: (‘DB.Status’ = “Resolved”) AND (‘TR.Status’ < “Resolved”) I’m just using regular ARS 9.1.2, if that plays any part in how things are

RE: [EXTERNAL] Re: Reporting by month value

ay back' (don't remember the actual date)but you can only do like statements on strings, which it's not...so it needs to be mathematical in nature. On Wed, Jan 31, 2018 at 2:00 PM, Fawver, Dustin <faw...@mail.etsu.edu<mailto:faw...@mail.etsu.edu>> wrote: Greetings! I have a f

Reporting by month value

Greetings! I have a form that includes a date field. There are records with dates spanning several years. I need to generate a report that returns records that have a date value for a particular month of the year. For instance, I may need to find records that have a date that falls in

Qualification-based HTML email w/attachment

Greetings! I have a need to send out an HTML email with a file attachment. I have a custom form that contains a user ID, a program name and a status field. If the record has a specific value in the program name and has an active status, I need to send an email to the value in the user ID

Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT

dden.but in relationship to resource usage...not sure exactly what you meanan attachment in a pool is the only way to do it... On Wed, Nov 22, 2017 at 7:47 AM, Fawver, Dustin <faw...@mail.etsu.edu<mailto:faw...@mail.etsu.edu>> wrote: ** Ok. One question that I have as I’ve started

Re: [EXTERNAL] Table Refresh Interval

Todd, I just did an experiment on my production system. I specified a 1-minute refresh interval on one of the tables and the system took it. For my system, it seems that the default is 0, where it disables automatic refresh. Dustin Fawver Sr. Help Desk Technician Information Technology

Re: [EXTERNAL] Re: [EXTERNAL] Re: What's new in ARS 9.x?

) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hiremath, Raj Sent: Sunday, November 26, 2017 10:26 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: [EXTERNAL] Re: What's new in ARS 9.x? Dustin, do you use CMDB? Sent from my iPhone > On Nov 27, 2017, at 8:50 AM, Fawver, Dustin <faw...@mail.etsu.edu&

Re: [EXTERNAL] Re: What's new in ARS 9.x?

Mr. Adams, Would you be so kind as to give us some hints or teasers about things that are coming very soon? I'm hoping that they aren't limited to things that are in products that are outside of the base ARS package. If you've seen some of my previous posts, you may remember that I was

Re: [EXTERNAL] Re: [EXTERNAL] Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT

hidden.but in relationship to resource usage...not sure exactly what you meanan attachment in a pool is the only way to do it... On Wed, Nov 22, 2017 at 7:47 AM, Fawver, Dustin <faw...@mail.etsu.edu<mailto:faw...@mail.etsu.edu>> wrote: ** Ok. One question that I ha

Re: [EXTERNAL] Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT

cts, and many free tools and utilities, at http://rrr.se<https://linkprotect.cudasvc.com/url?a=http://rrr.se=E,1,oEnoo7tZ0SjxbztIVU0NxZh92uLv4OeGH1NBaEHia3VwUMn-8sTJ5t2-QwrPjcXYyzjahLFQsJ5zZLOeatdC-_qV_MSwgH-WPuoCIqbC4XIa=1> November 22, 2017 1:59 AM, "Fawver, Dustin" <faw...@mai

Re: [EXTERNAL] Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT

st use a Run Process action of PERFORM-ACTION-OPEN-ATTACHMENT 536880912 Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fawver, Dustin Sent: Tuesday, November 21, 2017 6:57 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Qu

Question about PERFORM-ACTION-OPEN-ATTACHMENT

Hi, Experts! I have a primary ticket form and a secondary form that has just an attachment pool. The primary form has a table that lists the entries in the secondary form associated with the current request. I can see the list and successfully call the secondary form from the primary one in

Re: [EXTERNAL] Re: What's new in ARS 9.x?

That's what I've been told by my BMC sales rep. Even though it comes with the ARS installer, you have to have the ITSM license in order to use it. Even so, coming from ARS 7.1 to 9.1 has had some rather nice improvements. I'm not sure which version you're coming from, so I won't list what

Re: [EXTERNAL] Re: New Chrome versions

I’m on 9.1.02 (no patch level) for both AR and MT. If I open up my (custom) ticket form, I have a button that opens up a dialog panel on the form. It works for me in Chrome. The button on the panel that closes the panel also works. I’m not sure if that’s the same thing that you were trying

Business Time

Greetings! I've re-read the BMC documentation that I can find regarding Business Time 2.0. I have things set up to where the workdays during the week are defined. My current workflow uses it to determine how long during normal business hours it takes to resolve a ticket. What I'm not

Re: $OPERATION$ keyword w/Modify All

ing "SET ALL" for the $OPERATION$ comparison? https://docs.bmc.com/docs/ars91/keywords-609072326.html#Keywords-Keywords Jason On Fri, Oct 13, 2017 at 4:39 PM, Fawver, Dustin <faw...@mail.etsu.edu<mailto:faw...@mail.etsu.edu>> wrote: ** Greetings! I have a form in ARS 9.1.02 where I’ve

$OPERATION$ keyword w/Modify All

Greetings! I have a form in ARS 9.1.02 where I’ve created a button to commit changes when either creating or modifying a request. I use the $OPERATION$ keyword to determine what mode I’m in. I change the label on the button to read “Submit Ticket” for new requests, and to “Update Ticket”

Re: [EXTERNAL] Re: [EXTERNAL] Re: CMDB/Asset Management Training

y system. Jason On Thu, Oct 5, 2017 at 6:26 PM, Fawver, Dustin <faw...@mail.etsu.edu<mailto:faw...@mail.etsu.edu>> wrote: ** Rick, Can you elaborate a little bit on the “system data” bit regarding the CMDB? I’m currently running on just ARS. I hear that ARS 9.5 is supposed to com

Re: [EXTERNAL] Re: CMDB/Asset Management Training

Rick, Can you elaborate a little bit on the “system data” bit regarding the CMDB? I’m currently running on just ARS. I hear that ARS 9.5 is supposed to come with CMDB. I’m not quite sure what I’m going to be able to do with it. Thanks! Dustin Fawver Sr. Help Desk Technician Information

Re: [EXTERNAL] ADM: ARSlist Future 2017

I remember that there was some back-channel discussion in the past that resulted in the setup that is currently running. Would you be willing to divulge what it would take for option 3? Thanks! Dustin Fawver Sr. Help Desk Technician Information Technology Services P: 423-439-4648

Re: Can we call shell script on remote server via AL run process command?

Does the requirement mandate that it be done in an AL instead of a filter? I've found it easier to get things to run via Run Process in a filter instead of an AL. Dustin Fawver Sr. Help Desk Technician Information Technology Services P: 423-439-4648 itsh...@etsu.edu

Re: Remedy REST API Jetty landing page

Kevin, As I understand it, that page is normal. That lets you know that the Jetty config is correct and that the service is running properly. You normally wouldn't access it via a web browser. You would have the app that's doing the REST calls to log in, get a token, and then use that token

Re: Jetty over HTTPS

egards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fawver, Dustin Sent: 21 August 2017 03:54 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Jetty over HTTPS ** Greetings, Listers! I’ve been working on getting

Jetty over HTTPS

Greetings, Listers! I’ve been working on getting Jetty to run on my dev environment so that I can start working on REST calls. I have ARS 9.1.02 installed. In short, I can get it to run over HTTP if I make the proper mods in the jetty selector file. When I configure it to run using HTTPS on

Re: Report questions

@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, May 02, 2017 4:09 PM To: arslist@ARSLIST.ORG Subject: Re: Report questions ** As I understand it, it is installed with ARS, but is not fully functional till you install ITSM. On Tue, May 2, 2017 at 1:59 PM, Fawver, Dustin <

Re: Report questions

Per my sales rep and also BMC's documentation, it's part of ITSM. "BMC Remedy Smart Reporting is licensed for BMC Remedy Remedy ITSM customers. Options for other customers who use BMC Remedy AR System without BMC Remedy ITSM applications are being discussed."

Report questions

Greetings, Listers! I have a couple of hopefully easy questions regarding web reports in ARS 9.1.02. I don't have access to Smart Reporting as I don't have ITSM. I have generated the reports from within the Report Console. Date-based qualifications -- The

Re: Incoming email stopped at MS exchange inbox

John, I've had to do the following a few different times to get email to work when it seemingly stopped. - Stop the Email Engine service - Purge anything in the AREmail\Logs directory - Restart the Email Engine service I don't know if you've tried that yet or not. Dustin Fawver Sr.

Re: ARS 9.1.02 Dev to Prod Clone

om: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fawver, Dustin Sent: Friday, February 17, 2017 6:48 PM To: arslist@ARSLIST.ORG Subject: ARS 9.1.02 Dev to Prod Clone ** Greetings! So I'm pushing to try to meet a deadline to get ARS 9.1.02 live

ARS 9.1.02 Dev to Prod Clone

Greetings! So I'm pushing to try to meet a deadline to get ARS 9.1.02 live in our production environment. I have a development environment set up the way I'd like it, at least for launch. I wanted to avoid having to figure out again how to properly configure AREA LDAP, SSL, redirections and

Re: ARS 9.1: Question about hiding fields

re on the form. The object still exists on the form, is still transferred to the client, so it's not a transport advantage, but the fact that the field's not cluttering up the display is a maintenance advantage :) On Fri, Nov 18, 2016 at 12:45 PM, Fawver, Dustin <faw...@mail.etsu.edu<mailto

Re: Advice going forward

I'm so looking forward to those new features. I want to be able to provide a more responsive UI that I can't do in 9.1, unless there's something I'm missing. Thanks to all of you who have provided help and suggestions to me. --Dustin From: Action Request

Re: Replacing artime with Business Time 2.0

n adjust the calendars of available and unavailable times with a lot of flexibility without ever needing to change the code. Rod On 10 January 2017 at 08:00, Fawver, Dustin <faw...@mail.etsu.edu<mailto:faw...@mail.etsu.edu>> wrote: ** Greetings! So I've ran into some old filters that

Replacing artime with Business Time 2.0

Greetings! So I've ran into some old filters that are using artime to calculate time differences. I read up on the BMC ARS 9.1 documentation to try to wrap my head around Business Time 2.0. Here's what I've done. - Created a Level 1 Business Time Segment titled "Work_Day" that runs from

Re: Dialog panels and Notify action

m discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fawver, Dustin Sent: Monday, January 02, 2017 7:18 PM To: arslist@ARSLIST.ORG Subject: Re: Dialog panels and Notify action ** Greetings, once again! I have figured this out, but I would still like some advice. What was causi

Re: Dialog panels and Notify action

East Tennessee State University (423) 439-4648 From: Fawver, Dustin Sent: Saturday, December 31, 2016 7:09 PM To: arslist@ARSLIST.ORG Subject: Dialog panels and Notify action Greetings! I have created a dialog floating panel containing a character field of which I

Dialog panels and Notify action

Greetings! I have created a dialog floating panel containing a character field of which I want to be able to email to the user. The recipient's email is constructed from another field on the form followed by the domain. While the user gets the email, the value of the specific field in

Re: Setting home page view via workflow

gain, no looping. HTH, Joel Joel Sender * jdsen...@earthlink.net<mailto:jdsen...@earthlink.net> * 310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fawver, Dustin Sent: Thursday, December 29, 2016 10:31 AM To: arslist@ARSLIST.O

Setting home page view via workflow

Greetings! I have constructed a home page with two different views; one for the technicians and one for everyone else. The fields that I have for the 'public' view doesn't apply to the technicians and vice-versa. Is there a way to choose which view the home page displays when it opens based

Re: Rich text fields in reports

n Wed, Dec 28, 2016 at 1:00 PM, Fawver, Dustin <faw...@mail.etsu.edu<mailto:faw...@mail.etsu.edu>> wrote: ** Greetings! I am currently working on moving over to ARS 9.1. We are currently using ARS 7.1 in production. On that system, one of our forms has a character field named Deta

Rich text fields in reports

Greetings! I am currently working on moving over to ARS 9.1. We are currently using ARS 7.1 in production. On that system, one of our forms has a character field named Details where any HTML-formatted content gets converted to plain text. The technicians click on a button which runs a

Re: Outgoing email messages

bad password, cannot identify server, etc. Best to clear the logs and when you restart see what they tell you. Cheers. -- Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fawver,

Outgoing email messages

Greetings! Is there a (hopefully) easy way to see if the email engine is actually trying to process outgoing email messages? I have several piling up in the queue. This is on an ARS 9.1 system, currently in development. It was working sometime last month when I was getting things running.

Re: AREA failures

C values not Domain/User. -- Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Fawver, Dustin Sent: 08 November 2016 20:36 To: arslist@ARSLIST.ORG<mailto:arsli

ARS 9.1: Question about hiding fields

Greetings! During my analysis of workflow for the migration to ARS 9.1, I have found that fields can be hidden in several ways. - Hidden explicitly by the field's properties - Placed in a panel page that the user doesn't not have permissions to. - Removed from the user's view - The field

Re: Custom apps + Remedy v9.1?

I have to agree with Christian. The forms and such that we're running on ARS 7.1 previously came from the 3.x branch. The previous developer had added fields and workflow in order to keep things current for business processes. I'm working on doing a migration to 9.1 instead of an in-place

SSL for LDAP

Greetings! I have been trying to get AREA to use LDAP over SSL now. I followed the instructions over at https://docs.bmc.com/docs/display/public/brid91/Enabling+LDAP+plug-ins+for+SSL+connections+post-installation. The systems administrator instructed me some time ago to go to one of our

Re: AREA failures (UPDATE)

G] On Behalf Of Fawver, Dustin Sent: 08 November 2016 20:36 To: arslist@ARSLIST.ORG Subject: Re: AREA failures ** Ok. The arjavaplugin.log file has these two lines that appear for each attempt that I try. < ARPluginContext.java:176 > /* Tue Nov 08

Re: AREA failures

validate my setup first and be sure every setting is ok before to go to configuration on AR. to configure plugin logs check this document https://docs.bmc.com/docs/display/public/ars81/Troubleshooting+AREA+LDAP+plug-in+issues 2016-11-08 15:11 GMT-05:00 Fawver, Dustin <faw...@mail.etsu.edu&

Re: AREA failures

\USER$ 2016-11-08 14:59 GMT-05:00 Fawver, Dustin <faw...@mail.etsu.edu<mailto:faw...@mail.etsu.edu>>: ** Greetings! This is probably an easy one for the vets, but my Googlefu is weak. On an ARS 9.1 (no ITSM) system, I have been attempting to set up AREA to authenticate vi

AREA failures

Greetings! This is probably an easy one for the vets, but my Googlefu is weak. On an ARS 9.1 (no ITSM) system, I have been attempting to set up AREA to authenticate via LDAP. Authentication is failing. I was trying to use LDAPS, but I have reverted back to just LDAP so that I can eliminate

Re: ADM:timing test

Jason, I didn't know if you needed a reply to this ping, but here's mine. [] --Dustin Fawver HelpDesk Technician East Tennessee State University (423) 439-4648 From: Action Request System discussion list(ARSList) on behalf of

Request for advice / suggestions regarding migration and training

Greetings! I hope that this doesn't turn out to be a long email.  I am soliciting advice from fellow developers who may have already gone down the path that I seek to travel.  First, the bits that people want to know. Production: ARS:   7.1.00 Patch 004 OS:     Server 2003  (yes I know.  No

Re: How to locate a macro? - Remedy 9

LJ, I hope this isn't a stupid question, but could you clarify what you mean by "native Remedy code"? I'm familiar with Active Links, Filters, Escalations and the like, but are you referring to something more than that? Thanks! --Dustin Fawver ITS Helpdesk East Tennessee State

Re: Remedy access from external internet sites?

Misi, I know that this is a bit of a different setting than the original post. What would you think about creating a single user account with a Read Restricted license? From what I've read, with proper server setup, those users could log in from different IP addresses, would still be able to

Re: What happened to Demo?

Thomas, When I installed ARS 9, it asked me the name for the Admin account. That's what I had to use to log into Mid-Tier. I was confused at first since I was accustomed to using the Demo username in previous versions. I hope this helps. --Dustin Fawver ITS Helpdesk Information Technology