Hey list,
just clicked on What's New at the Remedy Support Page (yes, should go
home):
[...] Issue Management Improvements
January 18, 2008
BMC Software Customer Support Central has added new functionality to
better able you to find your issues.
New features include:
* The ability to
but also use Migrator...
Craig Carter
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kern, Robert SBA
Sent: Monday, January 14, 2008 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: To be, or not to be? ARS Ver. 7.1
Hello Andy,
we are currently running on 6.3 and building a new 7.1 system.
At the moment we just move data and are not really testing, so can't
give you any feedback on testing results ... however, we came across an
issue with the Migrator, which is going to be fixed in patch 002
(basically it
Hello list,
this is regarding the AR System Filter Scripting Plugin.
As far as I can remember, at the old support page, there was a version
for v7.
At the new Developer Network, I was only able to locate a version v6.0.
Does anyone know, if there is a v7 version available, and if so, where I
, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On Jan 9, 2008 8:06 AM, Kern, Robert SBA [EMAIL PROTECTED] wrote:
**
Hello list,
this is regarding the AR System Filter Scripting Plugin.
As far as I can remember, at the old support page, there was a version
Thanks for the info, Michiel.
Currently setting up a new 7.1 system on Win 2k3, with JDK 6 Update 3.
Going to look into the email functionality.
Best greetings, Robert
Mit den besten Gruessen/Best regards,
Robert Kern
VDO Automotive AG
SV IO IT BO ST
Sodener Strasse 9, 65824 Schwalbach,
Easter, David:
The risk is that if the swing-shift employee works late (e.g. until
11:30pm), then the graveyard employee would not get a write license
when
he came to work at 10pm. He'd get a read license, but no write.
Another challenge is with systems, that are used across different
Same here please :-)
With best regards,
Robert Kern
Siemens VDO Automotive AG
SV IO IT BO ST
Sodener Strasse 9
65824 Schwalbach, Germany
Tel.: +49 (6196) 87-2546
Fax.: +49 (6196) 8779-2546
Mobile: +49 (170) 8522-515
mailto:[EMAIL PROTECTED]
www.siemensvdo.com
Siemens VDO Automotive AG:
Did not know that one ... next time my wife plans doing karaOKE I will
as like where is the Rum gone.
I LOVE karOKE now hehe
:-)
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, October
an interface using Filters and Active Links like you would between any
other Remedy forms.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kern, Robert SBA
Sent: Friday, October 26, 2007 10:05 AM
To: arslist@ARSLIST.ORG
Subject: ITSMv7 - Interfacing
Hello list ... just a short query to those lucky among us, who have
experience with ITSMv7.
Just wondering if ITSMv7 has some kind of defined interfaces
(webservices or so) for exchanging data with other Remedy custom
applications?
We have a homegrown application here and just wondering how
Thanks all for the hints! ... know where to start looking now.
Thanks again and best greetings and nice weekend from Germany, Robert
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, October 26,
Hi Carey ... updated to #22 and 7.1 User Tool Authentications is working
now.
Did not really see something stated at the patch notes of either #21 or
#22 which indicates that there was a related fix happening.
But since some issues are not public, who knows *shrug* ... also not
really possible
Well, anyway ... they can be specialized in Remedy ... did not say or
does not mean that they can't be specialized in other areas as well,
right? :-)
I think Engineer is an interesting topic ... after a quick n' dirty
check with wiki the expression seems to be, or not to be, protected
depending
Hmmm... well, maybe then it's related to the Encryption license, server
group or other authentication method/environment based thingies.
Like Carey's quote ... pick one ... ok, urm, quite :-)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
+ Process + Tools
Fast, Accurate, Cheap Pick two.
On 9/6/07, Kern, Robert SBA [EMAIL PROTECTED] wrote:
**
Not tried with Mid-Tier Carey, but I've tried connecting with the 7.1
user
client to a 6.3p20 server and authentication failed.
Next step was then to simply de-install the client
Perhaps you can work remote from south Afghanistan.
Sorry :-)
Think I saw something regarding training at the job posting .. suppose
some things are just done better in person. Also a quote like around
locations in Iraq (=travel required). Sounds like fun :-)
Know its no sense anyway ...
Yes, restarting the service resets all floating timers (any by that
cause other issues).
However, would have expected BMC to prevent this feature.
With best regards,
Robert Kern
Siemens VDO Automotive AG
SV IO IT BO ST
Sodener Strasse 9
65824 Schwalbach, Germany
Tel.: +49 (6196) 87-2546
Fax.:
Hello list,
our Oracle team came up with a new feature at the Oracle Enterprise Manager to
be able to connect too Remedy provided Webservices.
So far so good ... issue: the out of the box feature is tailered for HelpDesk.
While it is said to be possible to connect to custom Remedy Webservices
What we are doing over here is parsing the user.log file with Access.
Works nicely so far.
Yes, we don't really get how long a user has been connected, but what we
can do is report a certain high load timeframe (typically when Europa
and Nafta work together) and check which user has logged on at
Hello out there,
I would also be potentially interested in automating the logon at Midtier
without having to type anything like a username and I think the environment:
- Windows
- LDAP
is not that much uncommon (though I'm not a authentication or other field guru
:-) and I would expect that
table. Then run a SQL Job every ## minutes that pushes any new records
into the remote Oracle table.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kern, Robert SBA
Sent: Monday, March 12, 2007 12:02 PM
To: arslist
Hello list,
we are running Remedy with an MS SQL Database ... we have established a
linked server connection to an Oracle DB.
This connection is running fine, and I am able to select and insert
entries using the Query Analyzer.
However, when trying the same with Direct SQL from a Remedy
You have to increase the Heap Space.
There was a topic just some days ago with suggested values and
description (dont recall them as of now).
Cheers, Robert
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hendershot,Bruce
In case you are running against a 6.3 server with your 7.0.01p1 version of
Midtier, check SW00250589 ... maybe you are facing that one.
User with special characters (like äöü) in the password can not login to the
AR System with MidTier. Access from usertool is fine.
Escalation info:
After
I tried to u/l a application to the Dev Com page some good time ago last
year.
There was a problem with the menu's, that you could not fill out all
required fields.
Opened a ticket with BMC techs and they worked on it some. Now you could
enter all required fields, but page still threw a JS
Hallo list,
at Midtier v7 at some menu's we have the clear option (not at all
menu's though).
Does anyone know what to edit to get rid of the clear value ?
Thank you !
clear.jpg
Robert
___
UNSUBSCRIBE or access
.
You do not manually add the (clear) item to a menu. Rather, the item
automatically appears at run time on all types of character field menus
(character, file, search, SQL, and data dictionary).
So this 'feature' was added in a dot release...
Kind regards,
Michiel
On 2/20/07, Kern, Robert
Hello list,
just wondering if anyone has received the following error message (when
trying to login to Midtier, after entering your username) :
java.lang.OutOfMemory: Java Heap Space
We are running at Midtier v7.0.01 p1 Win2k with IIS6 and Tomcat
(formerly with Midtier 6 and New Atlanta).
as to what the optimal size of the heap
should be.
Axton Grams
On 2/20/07, Kern, Robert SBA [EMAIL PROTECTED] wrote:
**
Hello list,
just wondering if anyone has received the following error message
(when
trying to login to Midtier, after entering your username) :
java.lang.OutOfMemory: Java Heap
Thank you for the report ... appreciated.
Just curious ... have you tried/is your prefetch user member of the
Administrator group ?
From my understanding all groups are cached, if using an admin user.
Other then that what is important at our environment, that we need to configure
each locale
Hello Dmitry,
you can add them manually
Typing the name at the Database tab, the name field.
Helau,
Robert
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Bezhenar, Dmitry
Sent: Friday, February 16, 2007 9:33 AM
Quote There are two bug records submitted [...] SW00258844 and
SW00256255 [...]
The good thing with the new Support web is, that there is actually no
way to search for bug ID's anymore.
So even that I have the bug ID's, Im going to query the support manually
a few day of the week now, for
Hello Sudha,
actually the displayed time when viewing a request at the Midtier should be
calculated against the time setting of the local PC, right ? (pretty much as
with the timezone of the user client ... if nothing is selected, the PC time
should be used - with the Midtier you perhaps have
Hello list,
AR6.3p20 (prod and test box / prod is server group, test is single)
Win2k3
MSSQL (external at prod, same server at test)
We are experiencing some issues with the Filter Scripting Plugin (available at
the community downloads).
It works all well at the test box.
At the prod box it
Europe :
this event will feature the most popular sessions from BMC UserWorld
2006 San Francisco
So, now we Europe's will get the slides shown that we already
downloaded, right ? Nice :-)
Suppose Praque is well worth a visit though.
Cheers, Robert
-Original Message-
From: Action
As to why this might (w/o really wanting it to) happen ... I think
especially at larger international environments, also with people
connecting to different Remedy systems from different providers within
the same company, it can happen that there some users still have old
clients ... *shrugs*
It
Hello list,
running into an issue here, with manually installing the AREA/ARDBC.
At installation time we did not choose to install the AREA/ARCBC plug ins ...
so I did that manually now, following KM-00011072.
This was running fine at the test box, however at the productive box we now get
Hello list,
issue seems to be fixed.
Running arplugin.exe -i . -m revealed that quite a bunch of DLL's were
missing. Those where present at the test box at the AR dir, so just
copied them over.
Suppose those DLL's would normally come with the installer (wonder why
that is not mentioned at
Hello list,
just wondering if anyone else is missing the ability to search for
specific Bug ID's at the Product Defects section.
Or am I missing something ?
I think in general the Product Defects search could use some overhaul.
Like better filters ... like it is atm, you very often run into
Hello list,
at the 6.3 p20 release notes it states something about
RPC-Non-Blocking-IO and it being mentioned at the document on
ar.conf ... I have checked the latest available 6.3 Configuration guide
that is available online, but was not able digging that one up (perhaps
it is hidden somewhere
FYI: It's been an option since 5.1.2 patch 1375
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kern, Robert SBA
Sent: Thursday, January 18, 2007 10:44 AM
To: arslist@ARSLIST.ORG
Subject: Server Patch #20 - RPC-Non
Hello Cevans,
I would love to have a link to the Website with that example.
Thanks :-)
Robert
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of cevans
Sent: Saturday, January 13, 2007 6:24 PM
To: arslist@ARSLIST.ORG
We planned on upgrading to patch 19 soon (as of the group email fix).
If (if) patch 20 is coming out that soon though too, waiting some more
days would not hurt I guess.
Anything crucial fixed with patch 20 at the Windows / MS SQL environment
?
Thanks, Robert
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Kern, Robert SBA
Sent: Friday, December 22, 2006 5:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: ActiveDirectory - Converting long int values ?
**
Tried that, played around
Hello list,
I'm having a bit of an issue with converting MS AD's long int timestamp values
with Remedy means only.
What works ok is displaying the value as such in Remedy decimal field (double).
For example the lastLogonTimestamp attribute may be 128109070370591753, which
is something like
]
On Behalf Of Kern, Robert SBA
Sent: Friday, December 22, 2006 10:09 AM
To: arslist@ARSLIST.ORG
Subject: ActiveDirectory - Converting long int values ?
**
Hello list,
I'm having a bit of an issue with converting MS AD's long int timestamp values
with Remedy means only.
What works ok is displaying
) [mailto:[EMAIL PROTECTED]
On Behalf Of Kern, Robert SBA
Sent: Friday, December 22, 2006 10:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: ActiveDirectory - Converting long int values ?
Hello Stephen,
tried that but somehow I end up with a date like 19.01.2038 04:14:07.
Seems I'm doing something wrong
Sorry, missed a line here.
*** this is the AD number from my logs, from the lastLogonTimestamp
attribute.
_
From: Kern, Robert SBA
Sent: Friday, December 22, 2006 4:59 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE
**
Thank you for the info.
Going to query oursales about pricing.
Just in addition - anyone having a presentation that is showing
the appl in action ? ... checked the available files at the support page, but
have not really found what Im looking for.
Was hoping to see a presentation from
Title: CMDB Standalone ?
**
Hello list,
currently looking a little more into the CMDB (2.0).
Never seen it live so far ... question would be, could it make sense to run it as stand alone ?
That means like getting an AR Server, Midtier, some user licenses and an application key for the
Title: Midtier 7 - Performance Increase ?
**
Hello list...
just wondering if anyone upgraded from Midtier 6.3 to 7.x and could notice a performance increase ?
...currently thinking about moving Midtier vom 6.3 to 7, against our 6.3 Remedy Server (Windows, IIS and ServletExec).
Thanks,
a number of unresolved issues with this upgrade relating to the
ClientCore.js
file for Internet Explorer and Firefox and also a Character Set Display
issue (
i.e. accented characters not displaying properly).
Thanks.
Nyall
Quoting Kern, Robert SBA [EMAIL PROTECTED]:
Hello list...
just wondering
ace BEFORE
you can install any of the ITSM applications. You should talk to your sales
rep if you would like to get some demo licenses.--Michiel
On 10/2/06, Kern, Robert
SBA [EMAIL PROTECTED]
wrote:
**
Hello list,
just a general query ... as of now we don't have
any of the modul
Title: CM - Demo Installation possible ?
**
Hello list,
just a general query ... as of now we don't have any of the modules running.
Was just wondering if it is possible to buy and run the Change Management only (it's packed with CMDB2.0, right ?) and if something like a demo
Perhaps it was a spelling mistake and Textpad was meant.
..
Mit freundlichem Gruß / Kind regards
Robert Kern
Siemens AG
Siemens VDO Automotive
SV IO CW PD
Sodener Straße 9
65824 Schwalbach
Germany
Tel. +49 619 687 2546
Fax +49 619 687 792
**
Hello Harikrishna,
I had it once that when trying to run the report without
the ODBC Underscores option checked, that the error message you wrote was
thrown.
After checking that option that error messages was still
being thrown.
After deleting the form cache on the client, it worked
Language is an interesting one.
We are based in Germany and our Remedy Support is based in UK.
I have had on occasion where I was speaking with India Remedy Support on
phone and while it was no problem to understand each other, the
technical quality of the phone line was a little bit poor. But
Title: RE: Running Remedy w/o Maintenance ?
**
Thank you for all the replies.
One of my personal main concern, beside the technical challenge, is the lack of being able to stay in touch / keep yourself updated with the latest product developments - and if that is only for having a look at
Title: Running Remedy w/o Maintenance ?
**
Hello folks,
just wondering is anyone of you is successfully running a Remedy Server/Application w/o support contract/maintenance ?
Would that be possible at all ?
From my point of view this is kind of risky - not possible. For example if your
Italy LOL ... gotta forward this to my Italian friend ... you know,
doing a favor, warning him :-))
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of igor ivanov
Sent: Monday, August 14, 2006 9:36 PM
To: arslist@ARSLIST.ORG
- might it be
related to the load on the Midtier server?
George
On 8/9/06, Kern, Robert SBA [EMAIL PROTECTED] wrote:
**
In addition to that, when RPC failure occurs then the views are bogus.
The link to the webview suddenly opens the admin view (instead of the
web
view) with the search bar
Title: MidTier 6.3 Windows 2003 - RPC Procedure unavailable
**
Hello list,
we are running with Window Server 2003 SP1, IIS6 and Remedy v6.3.
At MidTier we are facing the RPC Procedure unavailable issue from time to time ... when running a Google search I noticed some posting that said
@ARSLIST.ORG
Subject: Re: Change a Field's Data font @ user client ?
If you only want to use the field to display data, you can load it in
a view field and change the font by using HTML markup.
--
MIchiel
On 7/7/06, Kern, Robert SBA [EMAIL PROTECTED] wrote:
**
Hello list,
have an requirement
Title: Change a Field's Data font @ user client ?
**
Hello list,
have an requirement here that I need to change a char field's data font with workflow.
As it seems though you are only able to set this value at the Amin client fixed ... the change fields AL action does only allow you to
hile HP
doesnt.
I hope that
helps.
Rgds
From: Kern,
Robert SBA [mailto:[EMAIL PROTECTED] Sent: Thursday, May 11, 2006 11:17
AMSubject: Re: "HP vs. Remedy"
- License Costs
Hi
Richard,
thank you for the
information. That is interesting.
So that would be the
follo
Title: "HP vs. Remedy" - License Costs
**
Hi Richard,
thank you for the information. That is
interesting.
So that would be the following :
Basic HP OV SD license =
- allows use of Incident Module
- allows use of custom made applications/forms
??
So the Basic HP OV SD license is
It beginns (the bugs...)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Wednesday, May 10, 2006 10:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 6.3 Download weirdness
Yeah, I'm talking to myself...
Title: MS Info Path and Remedy Webservices
**
Hello list,
anyone ever managed to get Remedy's WebServices running with MS Info Path 2003 ?
When putting the URL into Info Path, the Remedy Create operation is succeffully located. However when selectiong the operation and clicking next, the
Title: Experience : How long to implement CM out of the box ?
**
Hello list,
suppose that is something for all the consultants out there.
We have to plan something in regards how long it does take to implement Remedys Change Management out of the box.
We do not have any description of
Title: Shareware : The LOL Tool
**
Hello list,
We are running with a server group here and I needed a quick way to be being able to display the available floating licenses, without having to check each server.
If anyone might be interested something like that, just drop me a mail and I'm
name and fields. We built our own.
Works fine.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Kern, Robert
Title: Message
**
Great stuff, thanks Mike !
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hannon,
MikeSent: Tuesday, April 25, 2006 1:14 PMTo:
arslist@ARSLIST.ORGSubject: Re: Remedy Marketing - Gartner
Studies, Analyses, Arcticles, ...
Title: Remedy vs. HP OpenView - home grown applications ?
**
Hello list,
some question that showed up during tool consolidation consideration. Perhaps any listener has some insights at HP OV and is able to comment on that one..
Basically we have hown grown applications at Remedy (mainly
Title: Re : RPC:Call Failed Procedure Unavailable
**
Hello list,
we are running into the same issue now as Islam has reported. Same environment.
Anyone could fix that so far ?
We are on v63 p16.
Thanks, Robert
-
RPC:Call Failed Procedure Unavailable
Hi
not *that* quite
:-)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Saturday, April 22, 2006 2:36 PM
To: arslist@ARSLIST.ORG
Subject: ADM: Test A quiet Saturday Please Ignore
Just making sure it is
Sent: Saturday, April 22, 2006 4:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test A quiet Saturday Please Ignore
Until it quits being quite that quiet I'll stay under my quilt
Tim Widowfield wrote:
Not quite that quiet?
;-)
--- Kern, Robert SBA [EMAIL PROTECTED] wrote
Title: RE: BMC Customer Service Stinks
**
I too like Will summed up only have good experience with Remedy Support ( we're using the UK one ), also and especially recently with v6.x ( increased support traffic here ).
Sure there are good and bad times, cases which went smooth while others
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