got into actual
broken product issues instead of the easier bunny-hop stuff that could be
answered in a simple inquiry ticket to BMC Support, the rep backed off
and claimed to be more of a design/consulting resource, not an
account-dedicated go-to for technical problems, which was what
, but the answer is equally
universal. For a brief time, BMC tried to present a technical rep to a
previous client site I worked at, but when the topics got into actual broken
product issues instead of the easier bunny-hop stuff that could be answered in
a simple inquiry ticket to BMC Support
Hi
I wanted to know how often do you guys, as customers, get to see your BMC
representatives? I am not talking about your support partner (although i am
interested also to know this) but your actual BMC representative?
I was always under the impression that you should see them every few
months,
Brad,
Let's be honest. The BMC rep is a sales rep. They are in the business of
selling you stuff, or getting you to think about buying stuff in the future.
Their visits will coincide with your company's fiscal year, and their schedules
are planned out in advance.
Depending on the size of your
Hi
Thanks for that reply - i appreciate it. I understand what you are saying
about the sales stuff. I am going to get into the BMC Customer Connect
Program and will make sure I get in touch with other customers.
Thanks again
Cheers
Brad
On Fri, Jan 16, 2015 at 1:11 PM, Tauf Chowdhury
or BMCDN about those issues and get a quick response simply because the user
base of that yet unreleased version of Smart IT will be too small. BMC support
will also not know how to resolve these potential issues, nor will my BMC sales
team. What I can rely on them for is to escalate my issue past
version is released. I don’t think I’ll be
able to approach the ARSList or BMCDN about those issues and get a quick
response simply because the user base of that yet unreleased version of
Smart IT will be too small. BMC support will also not know how to resolve
these potential issues, nor will my
Beyond that, I don’t really mind BMC not inviting us out to lunch as much as
they used to. It just means I don’t have to spend an hour pretending to be
interested in ()
lol. :-)
John
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On a different note, is there anyone who actually had a good experience with
Remedy Process Designer?
-Raj
-
-rAJ
--
View this message in context:
http://ars-action-request-system.1.n7.nabble.com/BMC-Support-On-Site-Visits-tp120348p120349.html
Sent from the ARS (Action Request System
, 2015 8:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support / On Site Visits
**
On a different note, is there anyone who actually had a good experience with
Remedy Process Designer?
-Raj
-rAJ
View this message in context: RE: BMC Support / On Site
Visitshttp
I don't think BMC is any better or worse than these other platforms in terms
of trying to make simple flowcharts create complex code behind the scenes.
Plenty of companies have tried to build these tools and they have almost
all ended in producing poor quality solutions. Even the Java world
thoughts around it.
-Raj
From: John Baker-4 [via ARS (Action Request System)]
[mailto:ml-node+s1n120353...@n7.nabble.com]
Sent: Friday, January 16, 2015 21:35
To: Hiremath, Raj
Subject: BMC Support / On Site Visits
I don't think BMC is any better or worse than these other platforms in terms
Hi
Anyone else getting very slow response from the BMC support website ?
Everything is slow, takes forever to load and I seem to be getting a lot of
timeouts.
Makes searching for software, patches or fixes EXTREMELY irritating.
I really wish that they would sort this out
It is sort of like running through water how slow it was
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy
Sent: Thursday, September 11, 2014 5:13 AM
To: arslist@ARSLIST.ORG
Subject: BMC Support web site SOO
**
Hi
Anyone else
that was particularly slow.
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bennett, Craig
Sent: Thursday, September 11, 2014 8:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support web site SOO
It is sort of like running through
] On Behalf Of Joe D'Souza
Sent: Thursday, September 11, 2014 11:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support web site SOO
**
What part of the support web? The issue management seems to work ok at an
expected speed.
The menu selections showed some slowness after selecting a menu item
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bennett, Craig
Sent: Thursday, September 11, 2014 12:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support web site SOO
Sort of: click on something, go for coffee, come back and it is almost
While on vacation last week, I got an email from BMC Support saying that they
had changed my password in response to the Heartbleed issue. OK, fine. When I
got back this week, I logged in with their temp password, and was redirected to
a password change page. Again, no problem.
However, I
@ARSLIST.ORG
Subject: BMC Support page - b0rked?
While on vacation last week, I got an email from BMC Support saying that
they had changed my password in response to the Heartbleed issue. OK,
fine. When I got back this week, I logged in with their temp password, and
was redirected to a password
?
Thank you,
Michelle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, May 28, 2014 11:49 AM
To: arslist@ARSLIST.ORG
Subject: BMC Support page - b0rked
successfully.
Is this something different?
Thank you,
Michelle
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, May 28, 2014 11:49 AM
To: arslist@ARSLIST.ORG
Subject: BMC Support page - b0rked
-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, May 28, 2014 11:49 AM
To: arslist@ARSLIST.ORG
Subject: BMC Support page - b0rked?
While on vacation last week, I got an email from BMC Support saying that
they had
Thought I would share this here. Jesse from Support has asked for feedback
on how they can make their KB better (not RKM).
He started a discussion specific to AR System here: How can we make the
ARSystem knowledge base
better?https://communities.bmc.com/message/390122#390122
Which is a offshoot
Hi,
Who can we speak with at BMC on a Sr. Management Level about problems we
are experiencing with Remedy On Demand Support? The support we are getting
is horrific - a real nightmare. At this point, our company does not plan
to renew with BMC - specifically because of Remedy On Demand
will provide you with
getting Management involved faster than working through support contacts.
-Original Message-
From: Koyb P. Liabt tekkyto...@aol.com
To: arslist arslist@ARSLIST.ORG
Sent: Fri, Nov 22, 2013 1:13 pm
Subject: BMC Support
**
Hi,
Who can we speak with at BMC on a Sr. Management
Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Friday, November 22, 2013 1:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support
**
Many consultants have recommended when this has been requested in the
past working with your
Hi Koyb, I am the Remedy OnDemand Product Manager. There is currently a lot of
focus around enhancing our customers support experience. Can you email me at
tony_my...@bmc.com so we can set a time to discuss the details? Thanks, TM
12:28 AM
To: arslist@ARSLIST.ORG
Subject: FW: BMC Support
**
One by one our team (including our Director) has contacted the RoD contact
and the Account Manager and no one has resolved the issue for weeks. Our
team has been very patient and polite in dealing with this matter. This is
impacting
@ARSLIST.ORG
Subject: FW: BMC Support
**
One by one our team (including our Director) has contacted the RoD contact
and the Account Manager and no one has resolved the issue for weeks. Our
team has been very patient and polite in dealing with this matter. This is
impacting our business so we
11, 2012 5:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support Site Suggestion
**
Matt,
As always you come up with great ideas.
Howard
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt
Sent: Tuesday, December 11, 2012 4:59 PM
Reinfeldt
*Sent:* Tuesday, December 11, 2012 4:59 PM
*To:* arslist@ARSLIST.ORG
*Subject:* OT: BMC Support Site Suggestion
** **
**
Folks,
** **
In talking with some co-workers, someone mentioned that they’d noticed how
much more useful BMC Communities has become as a research
Folks,
In talking with some co-workers, someone mentioned that they'd noticed how
much more useful BMC Communities has become as a research resource. J
Along those lines, we started bouncing around ideas, and came up with,
Wouldn't it be nice if the Knowledge Search on the BMC Support Site
Matt,
As always you come up with great ideas.
Howard
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt
Sent: Tuesday, December 11, 2012 4:59 PM
To: arslist@ARSLIST.ORG
Subject: OT: BMC Support Site Suggestion
**
Folks
Hello all,
I don't post a lot here but I do read a lot. Currently we are on version 7.5
which is scheduled for end of life 2nd qtr. 2013 I think. While trying to get a
project moving and get the system upgraded I have found that we may not be
given/granted all of the tools we need to make the
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Moellmer, Matthew
Sent: Thursday, November 29, 2012 11:01 AM
To: arslist@ARSLIST.ORG
Subject: BMC Support/EOL
**
Hello all,
I don't post a lot here but I do read a lot. Currently we are on version 7.5
which is scheduled for end of life 2nd qtr. 2013 I
if that is the thought behind
potentially dropping support.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Moellmer, Matthew
Sent: Thursday, November 29, 2012 10:01 AM
To: arslist@ARSLIST.ORG
Subject: BMC Support/EOL
**
Hello
potentially dropping support.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Moellmer, Matthew
Sent: Thursday, November 29, 2012 10:01 AM
To: arslist@ARSLIST.ORG
Subject: BMC Support/EOL
**
Hello all,
I don't
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support/EOL
Matthew,
Going out of support can have many impacts. Depending on what your corporate
direction is, and the criticality of your system, your company may have a
policy that you MUST be up to date on patches/versions of software if for no
other
7.6.04 is 2nd qtr 2015 from my understanding.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rackley, James
Sent: Thursday, November 29, 2012 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support/EOL
Anyone know
, James
Sent: Thursday, November 29, 2012 11:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support/EOL
Anyone know what the EOL is for 7.6.03? It came up in a meeting yesterday and I
had no answer.
v/r,
Jim
-Original Message-
From: Action Request System discussion list(ARSList
I know people still on 5.12.. lol..
at most it is best effort.. but don't count on much.. but as you move up
the stack, it gets better
but no fixes to bugs will be presented of engineering dollars go into it..
At least that is what the approach used to be.. Corp speaking..
I am sure we will
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rackley, James
Sent: Thursday, November 29, 2012 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support/EOL
Anyone know what the EOL is for 7.6.03? It came up in a meeting yesterday and I
had no answer.
v/r,
Jim
-Original Message-
From: Action
] On Behalf Of Moellmer, Matthew
Sent: Thursday, November 29, 2012 10:01 AM
To: arslist@ARSLIST.ORG
Subject: BMC Support/EOL
**
Hello all,
I don't post a lot here but I do read a lot. Currently we are on version 7.5
which is scheduled for end of life 2nd qtr. 2013 I think. While trying
@ARSLIST.ORG
Subject: BMC Support/EOL
**
Hello all,
I don't post a lot here but I do read a lot. Currently we are on version
7.5 which is scheduled for end of life 2nd qtr. 2013 I think. While trying
to get a project moving and get the system upgraded I have found that we
may not be given/granted
Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Moellmer, Matthew
Sent: Thursday, November 29, 2012 10:01 AM
To: arslist@ARSLIST.ORG
Subject: BMC Support/EOL
**
Hello all,
I don't post a lot here but I do read a lot. Currently we are on version
7.5 which
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Moellmer, Matthew
Sent: Thursday, November 29, 2012 10:01 AM
To: arslist@ARSLIST.ORG
Subject: BMC Support/EOL
**
Hello all,
I don't post a lot here but I do read a lot. Currently we are on version 7.5
which is scheduled
-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Moellmer, Matthew
Sent: Thursday, November 29, 2012 10:01 AM
To: arslist@ARSLIST.ORG
Subject: BMC Support/EOL
**
Hello all,
I don't post a lot here but I do read a lot. Currently we
It appears knowledge management is not working..
http://www.bmc.com/available/search-kb.html
--
Patrick Zandi
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attend wwrug12 www.wwrug12.com ARSList: Where
It appears to be back..
It was very very very slow.. might be network,,,
On Wed, Oct 31, 2012 at 11:54 AM, patrick zandi remedy...@gmail.com wrote:
It appears knowledge management is not working..
http://www.bmc.com/available/search-kb.html
--
Patrick Zandi
--
Patrick Zandi
Yes Jay Shankar and a number of her folks were there at Evening with
Engineering as well as a breakfast session for those that wanted to talk to the
Support Management team.
Dave
On Oct 20, 2012, at 4:09 PM, John Baker jba...@javasystemsolutions.com
wrote:
The entire HP vs BMC thing is
I attended that morning session. They laid out some improvements they have
made and listened to some we thought they still needed. Things are far
from perfect, but they have been far worse, and seem to be trending well.
Rick
On Oct 20, 2012 2:16 PM, Dave Shellman d...@wwrug.com wrote:
Yes Jay
When you discuss some issue with support people do you feel that you know
more about the product than the support staff?
I have the same sensation on myself that when going to the Apple Store and
making questions to the shop assistants...
Regards,
Jose Huerta
http://theremedyforit.com/
Yes indeed.. that is what happens when you purge knowledge.. after all it
is over rated. and costs me so much less elsewhere..
Rule to live by: Grass is NEVER greener on the other side, you just think
it is cause you are not content!
On Fri, Jul 27, 2012 at 12:55 PM, Jose Huerta
LCD are passive ordinary glasses available in
cinemas.. Those work too on most LCD 3D television sets I have tried them on..
Joe
From: patrick zandi
Sent: Friday, July 27, 2012 2:15 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: BMC support = Apple store guys
...@gmail.com
*Sent:* Friday, July 27, 2012 2:15 PM
*Newsgroups:* public.remedy.arsystem.general
*To:* arslist@ARSLIST.ORG
*Subject:* Re: BMC support = Apple store guys?
** Yes indeed.. that is what happens when you purge knowledge.. after all
it is over rated. and costs me so much less elsewhere..
Rule
quality is amazing, but it can hurt your eyes..
Joe
From: Tauf Chowdhury
Sent: Friday, July 27, 2012 4:17 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: OT: BMC support = Apple store guys?
**
On a side note, I think 3D is a gimmick technology that will soon
: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: OT: BMC support = Apple store guys?
**
On a side note, I think 3D is a gimmick technology that will soon be abandoned.
There are commercial applications for it but I don't think it will catch on.
This can be seen in the gaming sector
it was..
I’m going to check out if the 4K thing you are talking about is the same
thing..
Joe
*From:* Tauf Chowdhury taufc...@gmail.com
*Sent:* Friday, July 27, 2012 4:17 PM
*Newsgroups:* public.remedy.arsystem.general
*To:* arslist@ARSLIST.ORG
*Subject:* OT: BMC support = Apple store guys
...@shyle.net
To: arslist@ARSLIST.ORG
Sent: Friday, July 27, 2012 4:13:25 PM
Subject: Re: BMC support = Apple store guys?
**
For that matter how many of the electronic sales guys at Best Buy or PC
Richards ever know even 50% of the products they are selling.. You ask them
about simple things like
, 2012 3:53 PM
To: arslist@arslist.org
Subject: Re: OT: BMC support = Apple store guys?
** Is it just me or is this thread starting to sound like an episode of
TWiT? ;-)
On Fri, Jul 27, 2012 at 1:31 PM, Joe Martin D'Souza jdso...@shyle.net
wrote:
**
Whats the 4K? I'm going to google
Sent: Friday, July 27, 2012 5:10 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: BMC support = Apple store guys?
And I thought 8-tracks were complex! You guys are way too technical for me.
I drive 20 year old car (actually with a cassette deck, no 8-track), my
brand to
choose from! And you could make that choice over one cup of tea offered by a
store manager..
Joe
-Original Message- From: pritch
Sent: Friday, July 27, 2012 5:10 PM Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: BMC support = Apple store
All,
Executives from BMC Support are considering unformal interactions using
social platforms.
They'd like to hear from you.
Please check out this
posthttps://communities.bmc.com/communities/community/about/blog/2012/07/02/survey-should-bmc-support-consider-social-platformsfrom
DeWayne
McNally
Good Question. I am facing lot of issues with the ARS vs Chrome.
On Mon, May 21, 2012 at 10:15 AM, Goodall, Andrew C ago...@jcp.com wrote:
**
7.6.04 does not support Chrome.
Since Chrome is now the worlds #1 browser of choice when will BMC start
supporting it?
** **
looked at
it - which leads folks down the path of 'checking it out'.
- Original Message -
From: David Easter david_eas...@bmc.com
To: arslist@ARSLIST.ORG
Sent: Monday, May 21, 2012 1:55:19 PM
Subject: Re: when will BMC support Chrome (#1 used browser) for ARS / ITSM?
**
Hi John
The thing that I would have hoped this addressed but has not:
*BMC Software will only develop new hot fixes for problems of high
technical impact or business exposure for the customer. The degree of
impact and exposure and the consequent activities will be determined at BMC
discretion, with
Since there've been no comments/questions about it, I expect that most have
not.
I put together a quick blog posting on it to raise awareness... check it out
here:
noticed the new time-based BMC support policy?
**
Since there’ve been no comments/questions about it, I expect that most have
not.
I put together a quick blog posting on it to raise awareness… check it out
here:
https://communities.bmc.com/communities/community/bmcdn
I did notice it when it was announced, Dave. Like most, I just had both
bigger fish to fry and far more important things on my BMC wish list. Like
a more enhanced focus on QA, for instance.
Rick
On Jan 4, 2012 3:19 PM, Easter, David david_eas...@bmc.com wrote:
**
Since there’ve been no
:* Friday, July 17, 2009 1:06 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Dropping BMC Support
** We are considering dropping our support contract with BMC. We've
considered the implications of this as far tech support calls, licensing and
new software releases.
Was wondering if anyone has experience
list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Richard Parker
Sent: Friday, July 17, 2009 1:06 AM
To: arslist@ARSLIST.ORG
Subject: Dropping BMC Support
**
We are considering dropping our support contract with BMC. We've considered
the implications of this as far tech support calls
*Subject:* Dropping BMC Support
**
We are considering dropping our support contract with BMC. We've
considered the implications of this as far tech support calls,
licensing and new software releases.
Was wondering if anyone has experience with dropping support and what
other issues might have
)
--
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Richard Parker
*Sent:* Friday, July 17, 2009 1:06 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Dropping BMC Support
** We are considering dropping our support contract with BMC. We've
We are considering dropping our support contract with BMC. We've considered
the implications of this as far tech support calls, licensing and new
software releases.
Was wondering if anyone has experience with dropping support and what other
issues might have come up besides the above mentioned
When you decide to restart support you'll be asked to pay the interim cost
IIRC.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Richard Parker
Sent: 17 July 2009 09:06
To: arslist@ARSLIST.ORG
Subject: Dropping BMC Support
**
We
BMC Support
**
When you decide to restart support you'll be asked to pay the interim cost IIRC.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Richard Parker
Sent: 17 July 2009 09:06
To: arslist@ARSLIST.ORG
Subject: Dropping BMC Support
**
We
] *On Behalf Of *Matt Worsdell
*Sent:* Friday, July 17, 2009 6:00 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Dropping BMC Support
**
When you decide to restart support you’ll be asked to pay the interim cost
IIRC.
*From:* Action Request System discussion list(ARSList) [mailto:
arsl
Sent: Friday, July 17, 2009 9:37
To: arslist@ARSLIST.ORG
Subject: Re: Dropping BMC Support
**
Off the top of the head.
you loose support obviously
you loose the free ability to move servers (keys - licenses) you loose the
upgrade software you loose the patches you loose more money -- if you come
.
Regards, Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Richard Parker
Sent: Friday, July 17, 2009 4:06
To: arslist@ARSLIST.ORG
Subject: Dropping BMC Support
**
We are considering dropping our support contract
please help... i have to implement the same stuff in remedy 6.3...
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Sent from the ARS (Action Request System) mailing list archive at Nabble.com
to attachment field
please help... i have to implement the same stuff in remedy 6.3...
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Sent from the ARS (Action Request System) mailing list archive at
Nabble.com
. Thank you.
Date: Tue, 16 Jun 2009 14:49:55 -0700
From: meetsury...@gmail.com
Subject: BMC support page-Issue management question(Technical)
To: arslist@ARSLIST.ORG
BMC.com-- Support page--Issue management--new issue...
Does BMC uses web service, remedy email engine in issue management
.nabble.com/BMC-support-page-Issue-management-question%28Technical%29-tp3089076p3089076.html
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.
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Appears to be down, partially at any rate
--
CONFIDENTIALITY NOTICE This message and any included attachments are from
Cerner Corporation and are intended only for the addressee. The information
contained in this message is
Drake,Dave wrote:
**
Appears to be down, partially at any rate
When I tried to look at some open issues I got this:
Support Central - Site Maintenance
The page you are trying to access is currently unavailable. Please
contact Customer Support for assistance.
Also appears for
don't really want to start a flame war about BMC Support, but I have a
question about RFEs.
I recently submitted an Issue to BMC to request an enhancement to Change
Management. It's a pretty straight forward request (I asked for the
Work
Info to be able to be updated on Closed Change
I don't really want to start a flame war about BMC Support, but I have a
question about RFEs.
I recently submitted an Issue to BMC to request an enhancement to Change
Management. It's a pretty straight forward request (I asked for the
Work Info to be able to be updated on Closed Change Requests
, Shawn [EMAIL PROTECTED]
wrote:
**
I don't really want to start a flame war about BMC Support, but I have a
question about RFEs.
I recently submitted an Issue to BMC to request an enhancement to Change
Management. It's a pretty straight forward request (I asked for the Work
Info to be able
.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Tuesday, April 22, 2008 11:52 AM
To: arslist@ARSLIST.ORG
Subject: BMC Support RFE Document
**
I don't really want to start a flame war about BMC Support, but I have a
question about
those truly interested in improving the product. Either, it's more work for us.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Pierson, Shawn
Sent: Tuesday, April 22, 2008 11:52 AM
To: arslist@ARSLIST.ORG
Subject: BMC Support
= People + Process + Tools
Fast, Accurate, Cheap Pick two.
On Tue, Apr 22, 2008 at 2:51 PM, Pierson, Shawn [EMAIL PROTECTED] wrote:
**
I don't really want to start a flame war about BMC Support, but I have a
question about RFEs.
I recently submitted an Issue to BMC to request
Resitance is futile! You will be assimilated!
On Tue, 22 Apr 2008, Carey
Matthew Black wrote:
Shawn,
I actually remember discussion of a NEW RFE process that would
provide better feedback to the submitter being discussed at a RUG er..
BUW. ( But most of my RFE's are filed under single
Got what appears to be the final word from Support today on this - BMC IT
shows no record that there was ever an account listed under my email
address. I would submit that the few dozen Support issues raised from that
account shows them to be mistaken.
Management will be contacted
Rick
On
My BMC Support login doesn't appear to work - anyone else having this
issue? NOT having this issue? Like to know if it's just a personal problem
or something more endemic.
Rick
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UNSUBSCRIBE or access ARSlist
Rick,
I have no problem logging in.
Dwayne Martin
James Madison University
Original message
Date: Thu, 3 Apr 2008 09:14:59 -0700
From: Rick Cook [EMAIL PROTECTED]
Subject: BMC Support login
To: arslist@ARSLIST.ORG
** My BMC Support login doesn't appear to work -
anyone else
Rick...Mine is working.
Warren
On 4/3/08, Rick Cook [EMAIL PROTECTED] wrote:
** My BMC Support login doesn't appear to work - anyone else having this
issue? NOT having this issue? Like to know if it's just a personal problem
or something more endemic.
Rick
__Platinum Sponsor
PROTECTED]
wrote:
** Rick...Mine is working.
Warren
On 4/3/08, Rick Cook [EMAIL PROTECTED] wrote:
** My BMC Support login doesn't appear to work - anyone else having this
issue? NOT having this issue? Like to know if it's just a personal problem
or something more endemic.
Rick
EVERYONE,
Next time you login to support.. Test something for me...
Do a search of all your tickets.. not for just you... but for the whole
support ID..
Did you find people and companies you do not know ?
Maybe it is just me..
Hey list,
just clicked on What's New at the Remedy Support Page (yes, should go
home):
[...] Issue Management Improvements
January 18, 2008
BMC Software Customer Support Central has added new functionality to
better able you to find your issues.
New features include:
* The ability to
Discussing Support is only a topic that makes one's blood pressure rise..
Support is almost useless.. if not Pleasonton, the only thing you are paying
for is the upgrades.
You might as well pay for support Twice and go with someone else who give
better support - anyone can.
out of some 20 calls,
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