Re: How to Document Workflow?

What kind of documentation are you trying to achieve? Manual or automated? Rick On 1/10/08, Sokol, Brian <[EMAIL PROTECTED]> wrote: > > ** > > Are there any tools for documenting specific Remedy workflow? > > Brian Sokol > Manager, Desktop Services > Scholastic Inc. > 557 Broadway > NY, NY 10012

Re: How to Document Workflow?

One thing I did is create a small application that uses server events to track creation and changes in workflow. It still needs some polish and debugging or I'd share it. You could probably build it yourself in a few days. Rick On 1/10/08, Misi Mladoniczky <[EMAIL PROTECTED]> wrote: > > Hi, > >

Re: How to Document Workflow?

a doc(word, html, pdf). I want > to see what triggers all the workflow and all it's actions. > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Rick Cook > *Sent:* Thursday, January 10, 200

Re: Allowing Unknown Users to Submit Request

Well, one way would be to use a randomly generated (or sequentially) list of "users" that would be allocated as a one-time account. If you're on ITSM 7, you will HAVE to create a person record for each "user". You may be able to proactively generate this person record for each user prior to it's

Re: To be, or not to be? ARS Ver. 7.1

Sorry, Brian, but that's not gonna happen. The gradual migration of non-coding items from Admin to User is by design, and will enable BMC to release a different and more powerful Admin tool with the next major version of AR System. Rick On 1/14/08, Sokol, Brian <[EMAIL PROTECTED]> wrote: > > I a

Re: Case Sensitivity in Run If Qualification

Case sensitivity is determined at the DB level. If your DB is case-sensitive, you are correct in your assumption: App Director ID != App director Id. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, January 1

Re: Case Sensitivity in Run If Qualification

Doug, in the last sentence in your third paragraph, did you mean to say that "*These **qualifications are always done in a case insensitive manner*."? Otherwise, your statement seems self-contradictory, as have one or two others on this thread. Or do I need to start thinking about starting my caf

CMDB Performance Tuning presentation

The last day of BUW/RUG, there was a GREAT CMDB performance tuning presentation. Unfortunately, there was too much info to be able to write it all down, and the PPT doesn't appear to be available on either the BUW, BDC or Documentation sites. Does anyone know where (or if) this might be available

Re: FW: Server Configuration Recommendations

Isn't the page file the system swap file? I think it displays it's size, but doesn't actually use it, until the available RAM has been all used up. Rick On 1/15/08, Axton <[EMAIL PROTECTED]> wrote: > > ** Funny thing about Windows, why does it even use the page file when > physical memory is ava

Re: Question: Overview Console - ITSM 7 - Missing Incidents

I've seen that if they don't get processed from the Interface_Create form, but that's all. Rick On 1/16/08, T. Dee <[EMAIL PROTECTED]> wrote: > > Has anyone encountered the Overview Console not showing their Incidents? > > I see all the Changes and Tasks, but not Incidents. > > In Application Pre

Re: Question: Overview Console - ITSM 7 - Missing Incidents

nical Services & Applications Management > > 860-766-4761 > > > > > > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > > [EMAIL PROTECTED] *On Behalf Of *Rick Cook > > *Sent:* Wednesday, January 16, 200

Re: Field names

Other than the fact that 'z...' means a Display-only temporary field, I don't know, though it appears that there is some intelligence applied to the naming conventions. At a basic level, the 'z' prefix is intended to convey the temp status as well as cause the fields to sort at the bottom of the f

Re: R: Terrible performance - 6 concurrent users

I have heard others say that using a RAID 5 array for your DB provides a substantially diminished performance environment. You should use RAID 0 or 0+1. There is an increased risk to redundancy, but the performance is far better. Rick On 1/22/08, gcorgnati <[EMAIL PROTECTED]> wrote: > > ** > >

Re: Worflow to do a Spellcheck via the Web?

There is a third-party tool from Alcoda software that does that. Just Google it. Rick On 1/23/08, Garrison, Sean (Norcross) <[EMAIL PROTECTED]> wrote: > > ** > > Does anyone know of a way to do spell checking in Remedy Mid-Tier? > > > > > > Sean > > > > > __Platinum Sponsor: www.rmsportal.com AR

Updating Change and Task Templates

If a Change Template or Task Group Template is selected for an Incident or Change, and the tasks within that template are modified or removed while that Incident or Change is still active, what happens to the tasks currently attached to the Change/Incident? Are they allowed to continue under the r

Re: Where's Lenny?

BMC didn't have a lot of say in it - I heard that Lenny wanted to spend more time doing other things. It will be up to him to tell you what those things are. Rick On 1/24/08, Mahan, Janet L [EQ] <[EMAIL PROTECTED]> wrote: > > ** OMG Why would BMC let Lenny leave? What will we do for >

Re: Known Bugs in ITSM 7.0.02/3 Patch 006

Well, I can't say that it's ALL Greek to me, but either UNT has a foreign campus in Athens (Greece, not Georgia), their means of encrypting sensitive data could use modernization, or Chris had time to learn how to translate Remedy into Greek. ;-> The English part of it was pretty good info, thoug

Re: Lots of Attachments

You should investigate creating a separate form in which to store attachments, rather than have a bunch of attachment fields on your main form. It's far less of a performance impact and more scalable. Rick On 1/25/08, Gayford, Matthew C. <[EMAIL PROTECTED]> wrote: > > ** > > Hello List, > > > >

Re: Group Form, Floating Licenses Field

I disagree with Sean - I think the 10 are reserved, but not in the same way that a fixed license is. If there are only 5 people in the reserved group who are using their licenses, the other 5 are open for use by anyone - until someone within the reserved group needs it, in which case one of the in

Re: ITSM 7.02 Notifications Built In

Peter, what if you changed the Notification Event Type in the NTE:CFG-Notification Events form from System Default to User - would that enable the users' ability to opt out of individual notifications (on the People form)? Just match up the Notification Event fields in that form to the one in the

Re: Impact of changing the Urgency, Impact and Priority Fields

If you look at the SYS:Menu Items form (for those of you with ITSM 7), you can get an idea of what a data-driven solution for those fields would be like. Rick On 1/25/08, patrick zandi <[EMAIL PROTECTED]> wrote: > > ** FYI, > This might have a significant affect on your next upgrade! > Unless you

Re: Group Form, Floating Licenses Field

llows. > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Rick Cook > *Sent:* Friday, January 25, 2008 8:54 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Group Form, Floating Licenses Field >

Re: Impact of changing the Urgency, Impact and Priority Fields

admin only. > > Any idea where these data (in SYS:Menu Items) for the Impact, Urgency and > Priority are used ? > > Thanks, > > VB > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behal

Re: Slow saving Active Links after ITSM app install

I could be wrong, but as I understand the problem, the large (10k-30k) number of Active Links in the various ITSM products exceeds the ability for the Admin tool and the metatables to process those as quickly as it could for the exponentially smaller sets for which the structures were designed. I w

Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right

Yeah, it sometimes happens on machines with dual NICs, where one was not designated as the primary. If the machine gets bounced for some reason, it can be inadvertantly switched, and poof - your licenses are no good against that NIC. Good catch, Jeff. Rick On 1/31/08, Harry Pugh <[EMAIL PROTECT

Re: Remedy Version 7....

You need to be a bit more clear - are you talking about AR System v7 or ITSM v7? HUGE difference. Rick On Feb 1, 2008 5:44 AM, Richard Copits <[EMAIL PROTECTED]> wrote: > ** > > I'm new to the list and would like to ask some questions. Replies > > can be sent offlist if you wish…. > > > > We ha

Re: Remedy Version 7....

And if you are still new enough (as we all once were) to struggle with the difference between the underlying AR System and the applications on which they are built, I can't emphasize enough getting some training - at least start with the AR System Administration class, so that you'll know the terms

Re: OT: Friday Humor

Nice... ;-> On 2/1/08, Shawn Rosenberry <[EMAIL PROTECTED]> wrote: > > ** Here is one for all those football fans getting ready for the big event > on Sunday. Enjoy!! > > Four Quarterbacks go to Heaven > > God asks Eli > Manningfirst:

Re: Dropping URLs and ARTasks from Requester notifications

I think that would work, Chris, as would removing the link to the Incident totally (because Support staff will probably use the Console anyway). What I have seen done is the insertion of a stock URL for the Support Desk, combined with the removal of the ARTask/URL. Rick -Original Message

Re: 7.1 Patch 1 installation

Chris, I'm gearing up to do the same upgrade on the same platform. Let us know of any gotchas, will ya? What are you upgrading from? Rick On 2/5/08, Elry <[EMAIL PROTECTED]> wrote: > > Hey Chris... > > The same spot where you got the patch - there are readme download > files. These files conta

Re: Company Dropping Remedy

Look at it from the perspective of a prospective Remedy customer. Show them the AR System, and you're selling a blank screen full of potential, which they probably don't have the expertise to appreciate or exploit, much less quantify. Show them a built application, and they have something tangibl

Re: Group names and substrings

Well, you can fix it with code, or you can fix it with data. Which do you prefer? The data way would be to replace the spaces with underscores, but I know that doesn't look nice to the users. So the code way would be to do a lookup of the exact name string and then use the corresponding Group ID

Re: Development Server

Often I find that access that is denied to developers is available to Sysadmins and DBAs. Perhaps developing relationships with those folks would be beneficial. Rick On Feb 6, 2008 1:54 PM, Koyb P. Liabt <[EMAIL PROTECTED]> wrote: > ** Our company is not allowing developers to access the develo

Re: ARS 7.5

I am sure that there will be a beta - probably pretty soon, but I would imagine you'd have to be on "the list" to have access to it. Contact your sales rep. for more info. Rick On Feb 7, 2008 12:04 PM, Sokol, Brian <[EMAIL PROTECTED]> wrote: > ** > > Anyone know if there is going to be a beta t

Re: ARS 7.5

My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > -- > *From:* Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.

Re: ITSM 7 - Question, new employee on-boarding

Don't forget the People template - you can set up standard permission packages for various types of employees, which really speeds up the creation process. Also, some of the terminology around Task is different than in previous versions, and takes a bit to get used to. Task Templates are really p

Re: Configuring JSpell with Mid-Tier 7.0.1 Patch 6

Can't help with that, but there is another product that works on a browser. http://www.alcodasoftware.com/spell-magic.htm Rick On Feb 11, 2008 10:29 AM, Latter, Kris <[EMAIL PROTECTED]> wrote: > ** > > Hello, > > > > I'm having an issue in trying to setup the JSpell program that has been > recom

Re: Replicating production to report server

I know that it can be done (at least on Solaris/Sybase), but to do it right, you need to have a DBA who is willing to be a part of the Remedy team. (S)he will need to understand Remedy architecture enough to know what to use and what to leave alone, and have a significant time commitment to invest

Re: OT: Gmail - some ARS List mails are listed as Spam

I see the same thing - it's random, and only happens to a tiny percentage of list email. My "solution" right now is to periodically log in to the web client, so that I can see what's been erroneously defined as spam. Rick On Feb 12, 2008 1:14 PM, Robert Molenda <[EMAIL PROTECTED]> wrote: > ** W

Re: Patch 006 Question.....

Sometimes they forget to update the part of the executable that shows the current version, causing it to display an incorrect value. Add that to the list of QA issues on patches. I would check the registry to see what the real version is. Rick On Feb 12, 2008 11:14 AM, Lammey, Peter A. <[EMAIL

Re: Blank Plain Text Body on the incoming Email with HTML format

Perhaps a setting on your mail server (or your Remedy email user) changed, and bouncing the server caused that change to take effect. Rick On Feb 12, 2008 11:14 AM, Andrew Fremont <[EMAIL PROTECTED]> wrote: > ** Hi All, > > Our AR Email engine worked fine for years on all types of email format a

Re: Requester Console not Displaying All Records for a Company

It might be the chunk setting or other display properties on the table field. I'd check there first. Rick On Feb 13, 2008 8:56 AM, Jase Brandon <[EMAIL PROTECTED]> wrote: > ** Hello All, > > Remedy 7.0.01 > SQLServer 2005 > Stupid Question Time :) > > Does anyone know how to configure/navigate

Re: Requester Console not Displaying All Records for a Company

chunk is set to 0. > > Jase > > > On 2/13/08, Rick Cook <[EMAIL PROTECTED]> wrote: > > > > ** It might be the chunk setting or other display properties on the > > table field. I'd check there first. > > > > > > Rick > > >

Re: Requester Console not Displaying All Records for a Company

AIL PROTECTED]> wrote: > > > > > ** Hi Rick, > > > Thanks for the info. > > > I checked and display properties seem to be set correctly, data > > > chunking/size of chunk is set to 0. > > > > > > Jase > > > > > > >

Re: Requester Console not Displaying All Records for a Company

ee is the ability to set the header the table not loaded > string, etc > > for the body: > Row Header/drill down > Select Column > > for the footer: > "Select All", "Deselect All", "Report Button" "Delete Button" "Read > Butto

Re: Remedy and Database choices.

Well, not quite, John. I think every major DBMS now offers at least an OPTION for case-insensitivity. With Oracle (as an example), this is dependent on two things: The version, and whether that option is chosen when the DB is set up. I don't have firsthand knowledge of exactly where Sybase, DB2

Re: Remedy and Database choices.

Oracle can be set up as case-insensitive starting with v10 (it might have been possible with 9i). BUT, as was noted above, you have to specify it when you create the DB. Once that's done, there's no changing that option. Rick On Feb 13, 2008 11:58 AM, Frank Caruso <[EMAIL PROTECTED]> wrote: >

Re: Max Returned entries

Yes. Force the use of User Preferences and then set the value there. Since they are stored in a Remedy form, you can enforce permissions on the field and/or workflow to change its value based on any criteria you wish. Keep in mind that the maximum value you can allow is still controlled by the s

Re: More than one instance of User Tool on same PC

I'm not speaking for BMC here, but since the relationship of one user/one license is still being adhered to, I wouldn't think that would be a problem, especially when they're also emanating from the same IP address/client. In fact, I often have multiple User tools open to different applications wh

Re: HelpDesk Lite (was: Company Dropping Remedy)

Exactly the point I made a couple weeks ago, William, with the added point that companies that currently have ITSM 5.x would STILL have to do a complete application replacement, just as if they went to ITSM 7. And since the prospective customers are at least partially already BMC customers, the ve

Re: who can advice on new features of version 7

Are you asking whether there would be development work to take advantage of the new functionality (there would not), or are you asking how much work it would be to upgrade (definitely some)? Rick On Fri, Feb 15, 2008 at 8:07 AM, Remedy Maniac <[EMAIL PROTECTED]> wrote: > dear listers, > > some o

Re: Friday Humor: Happy Valentines like, whatever

x27;t do her homework!. I'd love to see more of the essay from some > these authors. > Ben > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Rick Cook > *Sent:* February 15, 2008 6:03 PM

Re: OT: Friday Humor: Happy Valentines like, whatever

> *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Rick Cook > *Sent:* Friday, February 15, 2008 9:03 AM > *To:* arslist@ARSLIST.ORG > *Subject:* OT: Friday Humor: Happy Valentines like, whatever > > ** Every year, E

OT: Friday Humor: Happy Valentines like, whatever

Every year, English teachers from across the country can submit their collections of actual similes and metaphors found in high school essays. These excerpts are published each year to the amusement of teachers across the country. Here are last year's winners. Her face was a perfect oval, like a c

Re: Time Based Incident Template Creation

That should probably be a Change Template, Jase, since the process should at some point go through an approval process. I was on a project that built something like that from scratch once, before ITSM 7, though. Think through all the ways you could use recurring changes, and then see what functio

Re: Support Staff

Yes. There is a link on the left side Nav. bar that says something like "Make non-Support staff". Rick On Feb 19, 2008 2:17 PM, Veeral Oza <[EMAIL PROTECTED]> wrote: > ** Hi All, > > Once the Support Staff field on CTM:People form is set to "Yes", it > becomes read only. Is there a way to set i

Re: Filter logging in 7.1

I believe that there is a minimum permissions level that is set on the server side for client side logging. Ensure that you are a member of whatever group is specified there. Rick On Wed, Feb 20, 2008 at 2:17 PM, Atul Vohra <[EMAIL PROTECTED]> wrote: > ** Hi All, > > I was trying to do AL and f

Re: Interview questions

Me, either. I have seen that error occur when adding a unique index to a field containing data that violates it. Multiple NULL values are the most frequent culprit. Rick On Wed, Feb 20, 2008 at 2:33 PM, William Rentfrow < [EMAIL PROTECTED]> wrote: > ** Wow - I've been working with Remedy for 8

Re: Changing Company Name on 7.0.01

Isn't there a Nickname field for companies? Could that be leveraged in some way? Rick On Wed, Feb 20, 2008 at 3:01 PM, strauss <[EMAIL PROTECTED]> wrote: > ** BMC was supposedly going to release a "utility" for that this year > (2008), but if they release something like Data Management (patch 9

Re: A way to mimic a users account

There is an API call (*ARSetImpersonatedUser* ) in AR System 7.1, but that's not your version. Rick On Thu, Feb 21, 2008 at 8:48 AM, Mary Dollus < [EMAIL PROTECTED]> wrote: > Hi Everyone, > > I thought I heard that there is a way to mimic a user's account so you can > log in as them, but not rea

Re: Column Technologies is Seeking Remedy BAs, PMs, Developers, Architects and Trainers throughout the US

Perhaps it isn't the best demonstration of the expertise and experience you both have to send your responses and resumes to the entire list? Rick On Thu, Feb 21, 2008 at 9:11 AM, Lago, Raul [Beeline] [Beeline] < [EMAIL PROTECTED]> wrote: > ** Hi, Melissa, > > I've been an ARS developer, working

Re: Column Technologies is Seeking Remedy BAs, PMs, Developers, Architects and Trainers throughout the US

inded somewhere in their code. > > I wish email accounts allowed writing simple rules or > a script such as if the email is going to "ARSLIST", > throw a promptBut it's a nerdy thing to ask of gmail > or hotmail, so it's probably not going to happen. > > As a side no

Re: Interview questions

Because 'Field Name' = 'TR.Field Name'. It's not that 'TR.' is invalid, or that you have to go and change any code that's using it, it's just not the most uber-efficient way of representing the current field value. Thinking on this has changed somewhat over the years since TR/DB was created. Ric

Re: Interview questions

er whether you should ever let the admin tool pick > your field IDs and whether workflow names should be meaningful rather than > over syntactic sugar. > > --Tim > > > - Original Message > From: Rick Cook <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sen

Re: OT - Possible Friday Humor from BMC's Knowledgebase

Who, other than Doug, could have gotten away with such a submission? If I find out, I'll have to buy him/her a beverage next RUG. We need more lighthearted stuff in a serious world these days. Rick On Fri, Feb 22, 2008 at 8:38 AM, Warren Baltimore <[EMAIL PROTECTED]> wrote: > ** Not very profe

Re: SAVE Button

Go into the view properties, and on the Menu Access tab, uncheck the Save box. Rick On Fri, Feb 22, 2008 at 2:39 PM, Brittain, Mark <[EMAIL PROTECTED]> wrote: > ** > > Hi, > > Having a brain cramp because I have not done it in a while. Is there a way > to disable the save button on a form? I am

Re: Asset Management and Blackberries

Shawn, to paraphrase Monty Python: Now for something completely different. I would track the phone number as part of the person's record, not the asset itself, especially since you say that it is dynamic (depending on the user.) So put the BB in whatever class you like, using the Serial number a

Re: OT - Possible Friday Humor from BMC's Knowledgebase

Yeah, that's a great trivia question actually. Guides weren't originally created to do what we have them doing now - they were intended to be GUIDES for the user to lead them through the process of creating a ticket, for instance, just as Larry demonstrated them. Unfortunately, once people saw ho

Re: A way to mimic a users account

On topic (mostly), has anyone played with the new 7.1 user impersonation API feature yet? Our preliminary testing and subsequent conversations with engineering have left us with the conclusion that it promised more than it actually delivered (or perhaps we inferred more functionality than was inte

Re: A way to mimic a users account

ebruary 27, 2008 6:20 PM To: arslist@ARSLIST.ORG Subject: Re: A way to mimic a users account ** Can you elaborate? Axton Grams On Wed, Feb 27, 2008 at 5:09 PM, Rick Cook <[EMAIL PROTECTED]> wrote: ** On topic (mostly), has anyone played with the new 7.1 user impersonation API feature yet?

Re: ARS/ITSM 7.1

I think there are lists on BMC's documentation site of what's in the ITSM 7 components, but the patches leave increasingly high levels of information to the imagination. Rick On Thu, Feb 28, 2008 at 10:26 AM, Drake,Dave <[EMAIL PROTECTED]> wrote: > ** > > Looking for a list or series of lists of

Re: Strip username from email address

The way I handled something similar was to take the email address and do a lookup on it against the People form. Then grab that user's login/full name and make it part of the Push Fields action. Rick On Thu, Feb 28, 2008 at 1:26 PM, Brittain, Mark <[EMAIL PROTECTED]> wrote: > ** > > Hi Everyone

Re: Question about removing the change-fixed application licenses

As far as I know, you should be ok. To be on the safe side, you could disable the license checking filters (you know which ones they are), which I believe only fire against the CHG:Change form. Also, let your sales person know that you've done this, so that you won't be billed for maintenance on

archgid utility

Does anyone know where I can find the v7.1 (or even 7.0) archgid utility for Linux RH 5? I looked on the DevCon, Support, the KB, list archives, install directories - didn't see one anywhere. Is it still a valid utility for v7.1? Rick

Re: ardb.conf suggestions for prerformance enhancements on oracle ....

There's some new documentation on BMC's site regarding the proper placement of Clobs. Might want to look that up. Rick On Fri, Feb 29, 2008 at 9:56 AM, Garrison, Sean (Norcross) < [EMAIL PROTECTED]> wrote: > ** > > Does anyone have any suggestions for improving performance in Oracle. Are > the

Re: archgid utility

rl > > > On Fri, Feb 29, 2008 at 7:24 PM, Rick Cook <[EMAIL PROTECTED]> wrote: > > ** Not calling you a liar, Roger, but I can't find it anywhere. Their > > search link goes nowhere. Care to give me a hint? > > > > Rick > > > > >

Re: archgid utility

other than the few open source items. > > > > I don't know if there will be a v7.1 version. I wish there were. I could > use it myself. > > > > HTH > > > > Roger > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [E

Re: archgid utility

rvice Management Business Unit > > BMC Software, Inc. > > > > The opinions, statements, and/or suggested courses of action expressed > in > > this E-mail do not necessarily reflect those of BMC Software, Inc. My > > voluntary participation in this forum is not

Re: ARS 5.12 Helpdesk 4.03 - Submit ticket Display only form question -repost

It was probably created in version 4 - when there WAS no Open Window command. In versions 5-6, you can run the conversion to change those over to Open Window actions. It works pretty well, but check each after it's created to ensure that it does what you want it to. Rick On Mon, Mar 3, 2008 at

Re: Control over Request ID

You can, but should do so carefully. The nextId column in the arschema table contains the number of the next Request ID for the specified form. Manipulating that manually is done by resetting the value via SQL command, which should only be done under specific controlled conditions, which are liste

Re: Separation of Duties

SubAdmins are your ticket. Only give Administrator access to developers, and SA to everyone else. It's more work to set it up, but will get you what you want. All the info you need is in the docs. Rick On Wed, Mar 5, 2008 at 8:02 AM, Gentry, Elmo - Raleigh, NC < [EMAIL PROTECTED]> wrote: > **

Re: Control over Request ID

with me is that the request ID generated are not in > sequence. So can we make the is possible to break the sequence or if > broken then make it in order ? > > Thanks and Regards, > Ganga Prasad Pattnaik, > ( Remedy Skilled Professional ) > > > On Wed, Mar 5, 2008 at 10:10 P

Re: Separation of Duties

n, Approvals, etc. > > > > > > Thanks, > > > > Elmo Gentry > Remedy Application Development > Business Systems Analyst > > > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf O

Re: Control over Request ID

TECTED] On Behalf Of Ganga Prasad > > > Sent: Wednesday, March 05, 2008 10:50 AM > > > To: arslist@ARSLIST.ORG > > > Subject: Re: Control over Request ID > > > > > > ** > > > Thanks Rick > > > In fact issue with me is that the reques

Re: Control over Request ID

aving the > entry, the default behavior is for the Request ID not to be assigned until > the entry is initially saved. > > In the form properties, is 'Enable Next Request ID Block Size' checked? > If so, what is the value for the Next Request ID Block Size? > > --Th

Re: Control over Request ID

as using ITSM 7.0 -- he just mentioned > ARS 7.0.01. > > --Thomas > > > - Original Message - > *From:* Rick Cook <[EMAIL PROTECTED]> > *Newsgroups:* gmane.comp.crm.arsystem.general > *To:* arslist@ARSLIST.ORG > *Sent:* Wednesday, March 05, 2008 1:54 PM &g

Re: Very Simple Question

Did you try using *Rplcmnt Access Card Count + 1* in a Set Fields? Rick On Wed, Mar 5, 2008 at 12:55 PM, Louis Cobuccio <[EMAIL PROTECTED]> wrote: > Okay guys I have a real easy one for you. > > We are running AR System 7.0.1 patch 006 in a Windows environment. I > am > trying to build an acti

Re: Question: ITSM 7 (patch 6) - Migration

Chris, you know Don better than I do, but I thought that Don preferred to use the Effective Datalink tool over the BMC one, especially for maintenance data updates. Have either of you found it useful for migration purposes vs. other means? Rick On Mon, Mar 10, 2008 at 8:18 AM, T. Dee <[EMAIL PRO

Re: Quick update on AR System 7.5.00

I would agree with Scott. I was prepared for a learning curve in the 1 week range, but after seeing it, it's probably more in the 1 day range, and that would include installation and enough familiarity to be useful. Of course, we'll all probably try to do some things the "old" way a few times bef

Re: This is the end...

We wish you well, Jarl. I'm sure you'll be as valuable to that community as you have been to ours. I will miss your professional wisdom as well as your company at RUGs. Rick On Tue, Mar 11, 2008 at 11:04 AM, Jarl Grøneng <[EMAIL PROTECTED]> wrote: > I start working for a new company next month

Re: Removing Pending status as a choice

Well, here's a third option. Create an Active Link that fires when the status is changed to Pending. Make the actions whatever you want - a message explaining to the user that Pending is verboten, changing Status to something else, whatever. I would also make a Filter that validates the value, t

Re: ARS 7.1 p001 start up time?

That depends largely on the plugins you have in place. Look at your SLM plugin as a potential culprit. Turn off the brie and see if your startup time changes. Rick On Wed, Mar 12, 2008 at 9:54 AM, William Rentfrow < [EMAIL PROTECTED]> wrote: > ** I'm curious how long it is taking people to sta

Re: What specifically breaks upgrades?

Remember that in AR Server 7.1, licenses are treated differently. I noticed that when upgrading from 6.3 to 7.1 (patch 2) on Linux, the user licenses didn't get converted - only the Server license did. I would take a backup of my license file and my ar.conf file, to ensure that I can quickly rest

New ARS 7.1 feature I didn't see in the Release Notes

On a 7.1 server, select a group of workflow objects, right-click, and select Edit. What you get will include an Advanced tab, which allows you three options: PREFIX - add a prefix to the names of the objects. APPEND - add a suffix to the names of the objects. REPLACE - replace string A with strin

Re: What specifically breaks upgrades?

Good advice, Joe, except that AFAIK, archgid isn't available for v7.1 yet - if it ever will be. I don't think the 7.0 one will work against 7.1. Rick 2008/3/12 Joe D'Souza <[EMAIL PROTECTED]>: > ** Allen, > > I would put using reserved field ranges to create your custom fields to be > a number

Re: Removing Pending status as a choice

a another method? > > > > Thanks! > > Chris > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Rick Cook > *Sent:* Wednesday, March 12, 2008 11:54 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Removing Pen

Re: What specifically breaks upgrades?

t; Yes- we're planning to update to the newest versions of all the ITSM apps. > Thanks all of you for your advice! > > > Chris > > > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behal

Re: New ARS 7.1 feature I didn't see in the Release Notes

ad... don't mix > server/admin tool versions." > > *Thad Esser* > Remedy Developer > "*Argue for your limitations, and sure enough, they're yours."*-- Richard > Bach > > > *"Rick Cook" <[EMAIL PROTECTED]>* > Sent by: "Action

Re: What specifically breaks upgrades?

uild > 200707311333 > (c) Copyright 2002-2007 BMC Software, Inc. > > > Enter user name: > > I haven't used this version of it to say if it works or not but I would > assume it should.. > > Cheers > > Joe > > -Original Message- > *From:* Actio

Re: Removing Pending status as a choice

ONTAIN CONFIDENTIAL AND/OR OTHERWISE PROPRIETARY > MATERIAL and is thus for use only by the intended recipient. If you received > this in error, please contact the sender and delete the e-mail and its > attachments from all computers. > > > > > -- &

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