Re: Soften Jira's note when opening new issues?

I have a search story from Netflix about how much the first words matter. We had two movies named “The Other Boleyn Girl”. One was an older BBC miniseries and the other was a recent Hollywood film. The BBC result was #1, which seemed wrong, but it was in more rental queues, so people really

Re: Soften Jira's note when opening new issues?

Agreed Walter. At least it's better than before. ~ David Smiley Apache Lucene/Solr Search Developer http://www.linkedin.com/in/davidwsmiley On Fri, Sep 24, 2021 at 11:09 AM Walter Underwood wrote: > it seems odd too start with a statement that there is a mailing list > without any idea why

Re: Soften Jira's note when opening new issues?

it seems odd too start with a statement that there is a mailing list without any idea why the person cares. That is why my suggestions started with the person’s need, not with the bare fact of the mailing list. People are likely to skip over that whole paragraph after they scan “This project

Re: Soften Jira's note when opening new issues?

Infra helped me change the message yesterday, thanks for the discussion on this thread. +1 on your PR to the project's README. The problem I saw with Jira recently - and I acknowledge that there might be a bias - is that users had read our

Re: Soften Jira's note when opening new issues?

Hi Adrien- that's totally fair. There are probably better places for the additional content I'm proposing. A couple things along these lines: 1. Do you think it would be worth linking this guide from the JIRA message (maybe after updating it)?

Re: Soften Jira's note when opening new issues?

Hmm. How is this? It is a single longer sentence, but essentially a string of simple ones. If you want help or have a feature idea, please ask on the mailing list or IRC channel before submitting a Jira issue. wunder Walter Underwood wun...@wunderwood.org http://observer.wunderwood.org/ (my

Re: Soften Jira's note when opening new issues?

Greg, I understand and agree with the intent, but I also would like to keep this as short as possible since the screen to create a new issue in JIRA is already quite intimidating with all its text boxes, and the current version is already taking two lines even though it's short. Maybe this is the

Re: Soften Jira's note when opening new issues?

Two excellent points. So it could be: Are you looking for support for Lucene? Have you seen unexpected behavior? Have an idea for a new feature or improvement? Please ask for help on the Lucene user mailing list or the IRC channel. If it is a new problem or idea, then you can submit a Jira

Re: Soften Jira's note when opening new issues?

Love this idea! I wonder if there's a way to make the messaging clear that ideas for new features/improvements are also always welcome? When I read the current language, I interpret it as bug reporting. Maybe adding a leading sentence would help? ``` Bug reports, improvements and new feature

Re: Soften Jira's note when opening new issues?

Hi Walter, Though it doesn't invalidate your comment, I was considering changing the message only for the Lucene JIRA, at least for now. On Tue, Sep 21, 2021 at 5:08 PM Walter Underwood wrote: > Here is one with shorter, less complex sentences and clear calls to action. > > Are you looking for

Re: Soften Jira's note when opening new issues?

Here is one with shorter, less complex sentences and clear calls to action. Are you looking for support for Solr? Have you seen unexpected behavior? Please ask for help on the Solr user mailing list or the IRC channel. If it is a new problem, then you can submit a Jira issue. wunder Walter

Re: Soften Jira's note when opening new issues?

Looks great to me. Thank you for listening. Alex On Tue, 21 Sept 2021 at 03:23, Adrien Grand wrote: > > I think you made a good point, Alexandre. Would something like this read > better: > > ``` > This project has a user mailing list and an IRC channel for support. If you > are looking for

Re: Soften Jira's note when opening new issues?

I think you made a good point, Alexandre. Would something like this read better: ``` This project has a user mailing list and an IRC channel for support. If you are looking for support, or if you are not sure whether the behavior that you are observing is expected or not, please discuss it there

Re: Soften Jira's note when opening new issues?

+1 On Mon, Sep 20, 2021 at 8:41 AM Michael Sokolov wrote: > I agree, it's friendlier with the same basic message. > > On Mon, Sep 20, 2021 at 8:25 AM Jan Høydahl wrote: > > > > +1 > > > > Jan > > > > > 20. sep. 2021 kl. 10:32 skrev Adrien Grand : > > > > > > Hello, > > > > > > Jira gives the

Re: Soften Jira's note when opening new issues?

I agree, it's friendlier with the same basic message. On Mon, Sep 20, 2021 at 8:25 AM Jan Høydahl wrote: > > +1 > > Jan > > > 20. sep. 2021 kl. 10:32 skrev Adrien Grand : > > > > Hello, > > > > Jira gives the following note when opening an issue: > > > > ``` > > This project has a user mailing

Re: Soften Jira's note when opening new issues?

+1 Jan > 20. sep. 2021 kl. 10:32 skrev Adrien Grand : > > Hello, > > Jira gives the following note when opening an issue: > > ``` > This project has a user mailing list and an IRC channel for support. Please > ensure that you have discussed your problem using one of those resources > BEFORE

Re: Soften Jira's note when opening new issues?

+1. Ideally, the final version could still be several shorter sentences. To avoid needing to be a programmer to parse the deeply nested, if totally logical, structure. On Mon., Sep. 20, 2021, 4:33 a.m. Adrien Grand, wrote: > Hello, > > Jira gives the following note when opening an issue: > >

Re: Soften Jira's note when opening new issues?

+1 Mike On Mon, Sep 20, 2021 at 4:59 AM Uwe Schindler wrote: > This is a good idea! > > Uwe > > > Am 20. September 2021 08:51:16 UTC schrieb Ignacio Vera >: >> >> +1 >> >> On Mon, Sep 20, 2021 at 10:47 AM Ishan Chattopadhyaya < >> ichattopadhy...@gmail.com> wrote: >> >>> +1 >>> >>> On Mon, 20

Re: Soften Jira's note when opening new issues?

This is a good idea! Uwe Am 20. September 2021 08:51:16 UTC schrieb Ignacio Vera : >+1 > >On Mon, Sep 20, 2021 at 10:47 AM Ishan Chattopadhyaya < >ichattopadhy...@gmail.com> wrote: > >> +1 >> >> On Mon, 20 Sep, 2021, 12:33 pm Adrien Grand, wrote: >> >>> Hello, >>> >>> Jira gives the following

Re: Soften Jira's note when opening new issues?

+1 On Mon, Sep 20, 2021 at 10:47 AM Ishan Chattopadhyaya < ichattopadhy...@gmail.com> wrote: > +1 > > On Mon, 20 Sep, 2021, 12:33 pm Adrien Grand, wrote: > >> Hello, >> >> Jira gives the following note when opening an issue: >> >> ``` >> This project has a user mailing list and an IRC channel

Re: Soften Jira's note when opening new issues?

+1 On Mon, 20 Sep, 2021, 12:33 pm Adrien Grand, wrote: > Hello, > > Jira gives the following note when opening an issue: > > ``` > This project has a user mailing list and an IRC channel for support. > Please ensure that you have discussed your problem using one of those > resources BEFORE

Soften Jira's note when opening new issues?

Hello, Jira gives the following note when opening an issue: ``` This project has a user mailing list and an IRC channel for support. Please ensure that you have discussed your problem using one of those resources BEFORE creating this ticket. ``` This can be quite intimidating for someone who