Hi Gerald,
Just tried, and the ticket was locked to root.
Lars
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: Tuesday, August 09, 2011 8:44 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] owner of unlocked tickets
If one gives
Hi Lars,
maybe you should write a module that handles the TicketOwnerUpdate
event... That module can unlock the ticket whenever it is assigned to
User 1 (root@localhost)
- Renée
On 10.08.2011 10:26, Lars Jørgensen wrote:
Hi Gerald,
Just tried, and the ticket was locked to root.
Hi Renée
Yeah, that was what I proposed in my initial post. I was just wondering if
there was a more elegant OTRS way to do it.
Lars
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Renée
Bäcker
Sent: Wednesday, August 10, 2011 11:55 AM
To: otrs@otrs.org
Subject: Re:
Hi,
I can't find a way to not display the Type field in the customer
interface's ticket creation page. I think I have seen that the ticket
type can be disabled. This could be an option. Is there a way to get
rid of the type field w/o disabling the type?
Thanks,
Ugo
I don't think you got the link, so here it is:
https github_com/orusdev/OTRS-Survey-Answer
2011/8/10 Wagner wagner...@gmail.com
It's not so small to be pasted here...
I wanted to make it in perl, would be the best way to include it inside
otrs code, but I know nothing about perl, and how I
Hi,
I can't configure my 3.0 system to display only the SLA drop-down menu.
Is it normal? I guess it is because the available SLAs will depend on
the service chosen, but if I have only one service, it is useless to
display the field.
Thanks,
Ugo
Got it the first time don't worry.. But found it too small to be described
otherwise :-)
//M
On Wednesday, August 10, 2011, Wagner wagner...@gmail.com wrote:
I don't think you got the link, so here it is:
https github_com/orusdev/OTRS-Survey-Answer
2011/8/10 Wagner wagner...@gmail.com
Hi,
Who knows how we have a field template on customer ticket creation interface?
The only thing that I know is that we can do some modifications in
Kernel/Output/HTML/Standard/CustomerMessageNew.dtl and the explaination is
just for version 2.4.7. Do anyone has any ideas to do this on version
Le 2011-08-10 11:01, Xiaoxing Meng a écrit :
Hi,
Who knows how we have a field template on customer ticket creation
interface? The only thing that I know is that we can do some
modifications in Kernel/Output/HTML/Standard/CustomerMessageNew.dtl
and the explaination is just for version 2.4.7. Do
Hi,
We'd like to be able to have our customers specify a deadline for some
e-mail requests. We use TicketFreeTime2 field for that. Is it possible
to process an e-mail with a filter so that if a customer sends an e-mail
that contains something like:
Deadline: 2011-09-09 10:12:00, it sets
Third, enable its use in the new ticket interface.
Frontend::Customer::Ticket::ViewNew,
Ticket::Frontend::CustomerTicketMessage###TicketFreeText
Put 1 in the content of the key you want to display (1 int the case you
used TicketFreeKey1.
By the way, I couldn't get the
Thanks for your reply. I will do as you said.
No problem. I will let you know if I find a way to make it work.
Xiaoxing
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Ugo
Bellavance
Sent: mercredi 10 août 2011 17:24
To: otrs@otrs.org
When you said you couldn't make it work, dose that mean that you can't see the
field template that you defined in your customer interface?
Xiaoxing
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Ugo
Bellavance
Sent: mercredi 10 août 2011
When you said you couldn't make it work, dose that mean that you can't see the
field template that you defined in your customer interface?
Xiaoxing
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Ugo
Bellavance
Sent: mercredi 10 août 2011
Le 2011-08-10 11:41, Xiaoxing Meng a écrit :
When you said you couldn't make it work, dose that mean that you can't see the
field template that you defined in your customer interface?
Exactly.
Ugo
-
OTRS mailing list: otrs
it's actually pretty simple, but did the job as my client needed :)
2011/8/10 Muhammad El-Sergani mserg...@gmail.com
Got it the first time don't worry.. But found it too small to be described
otherwise :-)
//M
On Wednesday, August 10, 2011, Wagner wagner...@gmail.com wrote:
I don't
Hi,
What is the recommended procedure in the case where two persons open a
ticket that describe exactly the same problem?
In 2.3, we used to use merge, but when closing one ticket, the other
would need to be closed manually.
Thanks,
Ugo
On 8/10/11 8:17 PM, Ugo Bellavance wrote:
Hi,
What is the recommended procedure in the case where two persons open
a ticket that describe exactly the same problem?
In 2.3, we used to use merge, but when closing one ticket, the other
would need to be closed manually.
I link them.
Le 2011-08-10 14:24, Roy Kaldung a écrit :
On 8/10/11 8:17 PM, Ugo Bellavance wrote:
Hi,
What is the recommended procedure in the case where two persons open
a ticket that describe exactly the same problem?
In 2.3, we used to use merge, but when closing one ticket, the other
would
On 8/10/11 8:35 PM, Ugo Bellavance wrote:
Le 2011-08-10 14:24, Roy Kaldung a écrit :
On 8/10/11 8:17 PM, Ugo Bellavance wrote:
Hi,
What is the recommended procedure in the case where two persons
open
a ticket that describe exactly the same problem?
In 2.3, we used to use merge,
Le 2011-08-10 14:44, Roy Kaldung a écrit :
On 8/10/11 8:35 PM, Ugo Bellavance wrote:
Le 2011-08-10 14:24, Roy Kaldung a écrit :
On 8/10/11 8:17 PM, Ugo Bellavance wrote:
Hi,
What is the recommended procedure in the case where two persons
open
a ticket that describe exactly the same
Hi Ugo,
I believe there is actually a bug in OTRS in the way it is treating
obligatory free text fields. I demonstrated a system the other day where
I set a new text field on EmailNew and made it a category 2.
When I enter the new ticket the free text field is there, but it allows
me to
On 8/10/11 8:48 PM, Ugo Bellavance wrote:
Le 2011-08-10 14:44, Roy Kaldung a écrit :
On 8/10/11 8:35 PM, Ugo Bellavance wrote:
Le 2011-08-10 14:24, Roy Kaldung a écrit :
On 8/10/11 8:17 PM, Ugo Bellavance wrote:
Hi,
What is the recommended procedure in the case where two persons
open
Finally, something I can contribute back.
I had a power failure recently and every machine sent an email as it
initiated shutdown.
When power was restored, every machine told me that it had come back.
1 machine came back with a flapping interface that was generating Lost
connection to UPS
and
you could use generic agent to unlock the ticket if assigned to root, check
every 10 minutes.
On Wed, Aug 10, 2011 at 6:46 AM, Lars Jørgensen l...@kb.dk wrote:
Hi Renée
** **
Yeah, that was what I proposed in my initial post. I was just wondering if
there was a more elegant OTRS way
Yes. You can edit the dtl and change the HTML from select option to input
type=hidden
On Wed, Aug 10, 2011 at 10:24 AM, Ugo Bellavance u...@lubik.ca wrote:
Hi,
I can't find a way to not display the Type field in the customer
interface's ticket creation page. I think I have seen that
You can edit the dtl and change the select option to input type=hidden for
the service.
On Wed, Aug 10, 2011 at 10:49 AM, Ugo Bellavance u...@lubik.ca wrote:
Hi,
I can't configure my 3.0 system to display only the SLA drop-down menu. Is
it normal? I guess it is because the available SLAs
You should be careful about that because getting your users to type a valid
fully and properly formatted timestamp might be difficult.
But assuming that, use a Postmaster Filter
Filter Body: Deadline: (\d{4}-\d{2}-\d{2} \d{2}:\d{2}:\d{2})
Set X-OTRS-TicketTime2: [***]
(see the gray box on the
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