We converted our OTRS installation from MySQL to Oracle. For the most part,
the migration was successful. The only issue we are having is that the
"Content" column in the Article_Attachment table needs to be encoded in
BASE64. Is there an easy method in which to accomplish this conversion? Is
t
We've upgraded our OTRS installation from 2.4.5 to 2.4.8 and I'm receiving
the following error after each ticket creation:
-
Error: Module Kernel/Modules/.pm not found!
ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: MSWin32 Time: Thu Oct 21 13:16:28 2010
Message: Module Kernel/Modu
We're trying to convert our OTRS database from MySQL to Oracle. I can
authenticate as the root user account but can't authenticate as any of our
other agents. The error log states that the user account "doesn't exist or
is invalid". The data in the users table appears to be fine as I see the 16
[Thu May 27 13:01:12
2010][Error][Kernel::Output::HTML::LayoutAJAX::JSONQuote][212] Need Data!
Thanks,
Jeff
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OTRS/OTRS/bin/cgi-bin/../../Kernel/cpan-lib) at (eval 61) line 3.
Perhaps the DBD::mssql perl module hasn't been fully installed,
Has anybody had this sort of error?
Any help appreciated.
Thank you
Jeff Dunn
I'm trying to figure out a way to auto-set the ticket responsibility of
incoming e-mail tickets. I can see how to set the agent/owner via the
generic agent but I can't determine a way to set the agent responsibility
for incoming tickets. Can someone please point me in the right direction?
---
Jeff Dunn
-
The receiver of this message is required to check if he/she has received it
erroneously. If so, the receiver is requested to immediately inform the sender
and
We have multiple users belonging to multiple companies or in our case
locations. I've followed the recommended steps in the admin manual by
assigning each customer the same customer ID (separated by a semi colon).
When an agent opens a ticket for the Customer, the Customer ID field is
auto-populat
Upgraded to Build: 2.4.2
I'm using the default language of English but all date formats are being
displayed as DD/MM/. I'd prefer to have the values set to MM/DD/.
I haven't modified the setting in the en.pm file. Any thoughts as to where
it's pulling this format?
---
I set the following paramaters:
Recipient (Group Based) = Agent (Responsible)
Event = Ticket Create
State = New / Open
Jeff
> Hi Jeff,
>
> > You can disregard my last message. I apologize as I was a little
> > premature with that request. I was able to add a notification ev
Upgraded from 2.3.4 to 2.4.2 on IIS6 with a MySQL DB. The dashboard is not
displaying anything under "New Tickets". Also, each time I click on the
dashboard there is an error generated in PerlEx.
---
*** 'C:\otrs\bin\cgi-bin\index.pl' log message at: 2009/08/12 08:33:25
[Wed Aug 12 08:33
You can disregard my last message. I apologize as I was a little premature
with that request. I was able to add a notification event which addressed
the issue.
On Tue, Aug 11, 2009 at 4:30 PM, Jeff Travers wrote:
> I'm running OTRS on an IIS 6 box with a MySQL backend DB. I'v
I'm running OTRS on an IIS 6 box with a MySQL backend DB. I've upgraded to
2.4.2 without any issues. Under 2.3.4 I was only receiving new ticket
notifications in my monitored queues if the ticket was left in an open
state. Under the new build I'm receiving notifications even if a ticket is
submi
I've opted to do a manual install of OTRS with ActivePerl on Windows. Are
2.3.4 and 2.4.x compatible with ActivePerl 5.10.0.1004?
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I've configured a manual installation of OTRS on a Windows 2003 box. For
the most part the program works correctly. I can send messages via an SMTP
and manually pull messages into a queue via the "Run Now". I can't
configure a task to pull the mail automatically. I've seen some posts
mention th
e}] $Param{Message}\n";
}
And here are untouched copies of the messages from my mail queue:
http://dns2.suite2101.com/~jeff/
You can see the charset = koi8-r
Thoughts?
Jeff
--
Jeff MacDonald
j...@interchange.ca
---
ike one person in my organization to be notified about
every single ticket that gets closed.
Is there a way to do this?
Jeff.
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Hi all,
I am trying to setup an otrs system with two separate interfaces
(internal and external). I need to have the external interface locked
down such that only customer.pl is evident and the others are hidden
(404). The external facing system is on its own machine on our DMZ and
is pointed at t
Quoting André Bauer <[EMAIL PROTECTED]>:
Guten Tag Jeff,
am Mittwoch, 30. Juli 2008 um 03:17 schrieben Sie:
http://bugs.otrs.org/show_bug.cgi?id=2650
--
Mit freundlichen Grüßen
André Bauer
[EMAIL PROTECTED]
Thanks to everyone for the responses.
I see that others just choose the
Jeff wrote:
We occasionally receive mail with incorrect charset headers or some
other problem where all the characters can't be displayed. When this
happens, the only thing we see in the body of the mail is the
"malformed utf8" message. Is it possible to turn that off and hav
We occasionally receive mail with incorrect charset headers or some
other problem where all the characters can't be displayed. When this
happens, the only thing we see in the body of the mail is the
"malformed utf8" message. Is it possible to turn that off and have
otrs display the contents
different than me as most questions seem to get asked answered
overnight (relative to my timezone).
Again, thanks very much for your assistance. Will keep you apprised of
progress. This system looks way to powerful to give up on.
Christophe Flaviani wrote:
Sorry Jeff,
Can't see what&#x
Are you creating customer db records on the fly? Could you post that
code as well?
CARNINO Daniele wrote:
This works flawlessly at my site (of course is intended for agent
authentication, but for customer should be quite the same).
# Domain authentication
$Self->{'AuthModule'} = 'Ker
Hi Jeff,
If you do an ldapsearch, does the attribute givenName exists?
C.
Yes.
(BTW thanks for responding - I appreciate your willingness to give me a
hand on this - I'm about at the end of my rope in identifying my
configuration error).
If you have additional ideas for te
Well, I've gotten openldap auth to work but cannot get the
UserSyncLDAPMap to work. I've copied the code from Defaults.pm and
configured for our ldap config. Have been working on this on and off
for 3 days, and still no luck. The code in LDAP.pm that fails appears
to be trying to pull attrib
rd')) {
$SyncUser{Pw} = $Entry->get_value('userPassword');
# e. g. set utf-8 flag
$SyncUser{Pw} = $Self->_ConvertFrom($SyncUser{Pw},
$Self->{ConfigObject}->Get('DefaultCharset'));
}
}
ving this error message and the time and
date of the error.
Christophe Flaviani wrote:
Hi Jeff,
Could you send what otrs gives you as error message?
Because it works without the LDAPSync, I would suppose that one of the
fields you are trying to sync does not exist.
But I don't see
Tried it w/values from Defaults.pm - same error. All ldap attributes
exist, user is member of group. It works as long as I do not want to
sync user to DB. Same issue happens with customer accounts. If past
experience is any indicator, I must be missing something.
Here's my Config.pm, with
Christophe,
I've made some progress, but having issues with ldapsync... I will take
some time and go through Defaults.pm and see if that brings
enlightenment. We have what I consider a fairly vanilla OpenLDAP
implementation. Hoping that the defaults.pm is geared towards that.
Thanks very much...
>From my testing so far it appears something I've done/failed to do is
preventing agents' ldap info from getting into the system_user table.
If I manually add it works, but the ldap sync throws an error.
Am I mistaken that this should happen, or do I need to manually add
I've done this (so far just starting with the agent side of things.
After setting the baseDN (should actually be called Users DN, or DN for
users OU - object naming is a bit confusing, at least for the likes of
yours truly).
It is now talking to the ldap server, but...
Gets unhappy and throw
New to OTRS...
Currently evaluating to see if this system is right for our
organization. It's installed, now trying to get LDAP functionality. We
use openldap.
Steps in docs are a bit unclear to me as to what needs to be done and
where to enable LDAP Auth & sync, and methods for testing/de
Hello All,
Does anyone know how to edit the @INC list?
Can anyone tell where it actually is?
Regards,
Jeff
[EMAIL PROTECTED]
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is problem.
Any comments would really help as Im pulling my hair out.
Regards,
Jeff Hubis
[EMAIL PROTECTED]
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Hi,
Version 2.0.4 on RedHat.
We have our tickets sent to a "local" account on the otrs server and then
have postmaster.pl check that account on 1 minute intervals. My problem
occurs when a multiple "requests" are sent to the user account within the
same minute. When this happens PostMaster.pl onl
I'm trying to make a link in AgentTicketZoom.dtl to a page with customer
info. The target page will depend on what queue you're in. Following the
examples in the developer docs, I did a simple dtl "if" statement, something
like this --
I can see the QueueID just fine. No matter what I do, I cann
We receive the following error occasionally from the OTRS cron job:
Use of uninitialized value in pattern match (m//) at
/opt/otrs/Kernel/System/EmailParser.pm line 270.
As far as we're aware, all mail is making it into the system and becoming
tickets. We do not notice any tickets that are incom
I'm getting the following error when I try to print a ticket from the
customer's zoom ticket page:
Undefined subroutine &Compress::Zlib::uncompress called at
/usr/lib/perl5/site_perl/5.8.5/PDF/API2/Basic/TTF/Name.pm line 110.
Line 10 in my name.pm is: $apple_encodings[0][$i] = [unpack("n*",
It does say that Compress::Zlib is installed ok.
However, it returns the following between XML::Parser and PDF::API2:
Use of uninitialized value in concatenation (.) or string at
/usr/lib/perl5/5.8.5/i386-linux-thread-multi/Scalar/Util.pm line 30,
line 228.
Jeff
- Original Message
I'm getting the following error when I try to print a ticket from the
customer's zoom ticket page:
Undefined subroutine &Compress::Zlib::uncompress called at
/usr/lib/perl5/site_perl/5.8.5/PDF/API2/Basic/TTF/Name.pm line 110.
Line 10 in my name.pm is: $apple_encodings[0][$i] = [unpack("n*",
It does say that Compress::Zlib is installed ok.
However, it returns the following between XML::Parser and PDF::API2:
Use of uninitialized value in concatenation (.) or string at
/usr/lib/perl5/5.8.5/i386-linux-thread-multi/Scalar/Util.pm line 30,
line 228.
Jeff
- Original Message
I'm getting the following error when I try to print a ticket from the
customer's zoom ticket page:
Undefined subroutine &Compress::Zlib::uncompress called at
/usr/lib/perl5/site_perl/5.8.5/PDF/API2/Basic/TTF/Name.pm line 110.
Line 10 in my name.pm is: $apple_encodings[0][$i] = [unpack("n*",
It does say that Compress::Zlib is installed ok.
However, it returns the following between XML::Parser and PDF::API2:
Use of uninitialized value in concatenation (.) or string at
/usr/lib/perl5/5.8.5/i386-linux-thread-multi/Scalar/Util.pm line 30,
line 228.
Jeff
- Original Message
I'm getting the following error when I try to print a ticket from the
customer's zoom ticket page:
Undefined subroutine &Compress::Zlib::uncompress called at
/usr/lib/perl5/site_perl/5.8.5/PDF/API2/Basic/TTF/Name.pm line 110.
Line 10 in my name.pm is: $apple_encodings[0][$i] = [unpack("n*",
n populate the freefields for the ticket such
as Name: value to X-OTRS-TicketValue1, Address: value to X-OTRS-TicketValue2,
Phone: value to X-OTRS-TicketValue3.
====
J
It does say that Compress::Zlib is installed ok.
However, it returns the following between XML::Parser and PDF::API2:
Use of uninitialized value in concatenation (.) or string at
/usr/lib/perl5/5.8.5/i386-linux-thread-multi/Scalar/Util.pm line 30,
line 228.
Jeff
- Original Message
I'm getting the following error when I try to print a ticket from the
customer's zoom ticket page:
Undefined subroutine &Compress::Zlib::uncompress called at
/usr/lib/perl5/site_perl/5.8.5/PDF/API2/Basic/TTF/Name.pm line 110.
Line 10 in my name.pm is: $apple_encodings[0][$i] = [unpack("n*",
It does say that Compress::Zlib is installed ok.
However, it returns the following between XML::Parser and PDF::API2:
Use of uninitialized value in concatenation (.) or string at
/usr/lib/perl5/5.8.5/i386-linux-thread-multi/Scalar/Util.pm line 30,
line 228.
Jeff
- Original Message
I'm getting the following error when I try to print a ticket from the
customer's zoom ticket page:
Undefined subroutine &Compress::Zlib::uncompress called at
/usr/lib/perl5/site_perl/5.8.5/PDF/API2/Basic/TTF/Name.pm line 110.
Line 10 in my name.pm is: $apple_encodings[0][$i] = [unpack("n*",
It does say that Compress::Zlib is installed ok.
However, it returns the following between XML::Parser and PDF::API2:
Use of uninitialized value in concatenation (.) or string at
/usr/lib/perl5/5.8.5/i386-linux-thread-multi/Scalar/Util.pm line 30,
line 228.
Jeff
- Original Message
I'm getting the following error when I try to print a ticket from the
customer's zoom ticket page:
Undefined subroutine &Compress::Zlib::uncompress called at
/usr/lib/perl5/site_perl/5.8.5/PDF/API2/Basic/TTF/Name.pm line 110.
Line 10 in my name.pm is: $apple_encodings[0][$i] = [unpack("n*",
on is... is customerticketprint.dtl ignored? And, since this
appears to be the case, where does the output come from?
Jeff
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I've answered my own problem:
The Zlib uncompress error happens on CentOS and RHEL.
It happens because Scalar::Util doesn't have the XS extension on these
distros.
see: http://rt.cpan.org/Public/Bug/Display.html?id=27598
and: http://bugs.centos.org/view.php?id=2434
The solution is to forcefu
It does say that Compress::Zlib is installed ok.
However, it returns the following between XML::Parser and PDF::API2:
Use of uninitialized value in concatenation (.) or string at
/usr/lib/perl5/5.8.5/i386-linux-thread-multi/Scalar/Util.pm line 30,
line 228.
Jeff
- Original Message
I'm getting the following error when I try to print a ticket from the
customer's zoom ticket page:
Undefined subroutine &Compress::Zlib::uncompress called at
/usr/lib/perl5/site_perl/5.8.5/PDF/API2/Basic/TTF/Name.pm line 110.
Line 10 in my name.pm is: $apple_encodings[0][$i] = [unpack("n*",
I think we'd all appreciate that!
Thank you for your hard work.
- Original Message -
From: "Dieter Ringhofer" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org"
Sent: Saturday, January 19, 2008 8:28 AM
Subject: Re: [otrs] TimeAccounting and Tickets.
I hacked c
I changed the following texts in login.pl, but the texts displayed on the
webpage are still the same...
"Login failed! Your username or password was entered incorrectly."
"Logout successful. Thank you for using OTRS!" etc, etc
Any ideas what I need to do?
s.
Any help would be appreciated. I'm completely baffled as to what is going on!
Sincerely,
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So I've installed OTRS and added myself as a user and a test customer user.
Neither myself or root show up under User Management in the Admin-Area.
However, the users show up in Users <-> Groups Management.
The test customer doesn't show up under Customer Users, and can't login. It
does show u
OTRS url in
> you're apache config?
>
> 2008/1/6, Jeff Adams <[EMAIL PROTECTED]>:
> >
> >
> > On 1/6/08, Peter Hoogkamer <[EMAIL PROTECTED]> wrote:
> > > What happens when you connect with http:\\127.0.0.1\
> > >
> >
> > Thanks for
On 1/6/08, Peter Hoogkamer <[EMAIL PROTECTED]> wrote:
>
> What happens when you connect with http:\\127.0.0.1\
>
Thanks for replying. I get the same error if I use localhost/ or 127. I can
login but can't create a new user:
can't resolve "localhost" to address at
/usr/lib/perl5/vendor_perl/5.8.8/
After installing otrs on CentOS 5, I can login with default user but I get
this error when I try to make a new user:
can't resolve "localhost" to address at
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi/Net/DNS/Resolver/Base.pm
line 750.
localhost is in the hosts file. This machine
After installing otrs on CentOS 5, I can login with default user but I get
this error when I try to make a new user:
can't resolve "localhost" to address at
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi/Net/DNS/Resolver/Base.pm
line 750.
localhost is in the hosts file. This machine
with the group suite210.
I even tried writing a super simple cgi that just prints a headers and
"hello" and it barfed the same way.
Of course I don't want to move local/orts inside of the document root
as it's web accessable, so I"m looking for workarounds.
Sug
dule: /opt/otrs//bin/GenericAgent.pl (v1.41) Line: 182
It just keeps adding a zero to the time every time it runs. Does anyone
have any ideas?
Thanks for the help.
-Jeff
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They just released an update to OTRS 2.2.3. Is this the version you have?
Régis OBERLE wrote:
Hello,
I'm currently setting up an OTRS demo server. I have a little problem which
probably can make my demo less efficient.
I'm retrieving customers from our LDAP (MS Active Directory). Every specia
Hello,
Is there anyone else that gets these messages? I don't know what's
causing them and I get about 15 a day.
Any help or ideas would be greatly appreciated!
Thanks!
-Jeff
Original Message
Subject:Cron $HOME/bin/PendingJobs.pl >> /dev/null
Is there no way to do this at all?
-Jeff
Jeff Shepherd wrote:
Hello,
This is an odd request, but since I updated to 2.2.2, I don't have any
ability to change any user information through the web interface
because they do not show up (bug 2100). I have to add and delete a
few user
a way that
I can do this from the command line or MySQL that anyone is aware of?
Thanks!
-Jeff
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I've been getting these messages via email, is this something that I should be
concerned about or is there a way that I can disable these emails?
ERROR: No Ticket::StateAfterPending found for 'Pending Auto Close' in
Kernel/Config.pm!
Hi Laurent,
59 tables? Are you sure? I'm showing 77 in my database. Are there
ones created depending on features/setup options? Such as the
additional items you can install?
-Jeff
Laurent Minost wrote:
Hi,
Hard to say, it depends on your OTRS version I think and also
addit
Hello,
I was wondering how many tables OTRS v2.2.2 should have for the MySQL
database. I'm having a few MySQL problems and I just want to make sure
that I'm not missing any tables.
Thanks!
-Jeff
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We usually do it when you reply to customers. Or did you mean some
other way?
-Jeff
Scott Plough wrote:
Is there a way an agent can edit the subject of a workorder after it is entered.
Thanks Scott
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I'm actually seeing this too. We get a few emails now and then that are
duplicates of the original message when it comes in.
Where did you comment this out at?
-Jeff
Jake wrote:
Hi, I've been searching the archives here and reading the
documentation, haven't found answer to t
Auto-Close option though...I'll set that as the
default "next state" and make it add 7 days.
Thanks for the idea...I never thought about that one. :)
-Jeff
Ron DeFulio wrote:
We've been having discussions around the office here about
clients-who-do-not-respond and
goes back to another thread discussing how the 'restore.pl' script
doesn't work because of this same error.
-Jeff
Peter van Beugen wrote:
Did you also update the OTRS database schema? (2.1 -> 2.2)
-Oorspronkelijk bericht-
Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] N
I've completely done a fresh install of OTRS 2.2.2 on FC 6, just
imported the MySQL stuff and I still don't get any of the below stuff
back. Now, under GenericAgent I can select Priorities anymore.
This crap just keep disappearing...
-Jeff
Manuel Ernst wrote:
Hi Jeff,
For me
Well, being that there has been no response I guess that the
GenericAgent can't do this.
Have you been able to find a way Gustavo?
-Jeff
Gustavo Azambuja wrote:
how???
in the generic agent it is not possible to be defined whichever days
will have to happen without answer before cl
Good luck.
-Jeff
Patrick Evans wrote:
Hi,
I am getting access denied when I'm trying to run the restore.pl file. I
basically installed the OTRS on a new machine and now trying to run the
restore.pl of a backup. Here is the error I'm getting:
Restore scripts/backup//Config.ta
I finally got it to work by running rpm -U Then adding the --force to
it. I'm not sure why, but this seemed to install everything and now it
works.
Thank you to those that provided feedback and help.
-Jeff
Nils Breunese (Lemonbit) wrote:
Laurent Minost wrote:
Same as Nils, everything
all existing tickets get moved to the new system?
Thank you for the help thus far!
-Jeff
Laurent Minost wrote:
Jeff,
Same as Nils, everything went OK when I upgraded from 2.2.1 to 2.2.2
with the two SQL statements addon provided on the download page ( done
on Fedora 7 and RedHat EL4).
But
restart the processes as needed:
service httpd restart
service mysqld restart
service otrs start
Any other suggestions?
-Jeff
Nils Breunese (Lemonbit) wrote:
Jeff Shepherd wrote:
I decided to upgrade our OTRS installation on Fedora 3 from 2.2.1 to
2.2.2. After downloading the RPM, then runni
run the update script as needed for that update.
3. I then run:
service httpd restart
service mysqld restart
service crond restart
service otrs start
That's all that I do. Is there something wrong with these steps?
-Jeff
Laurent Minost wrote:
Hi Jeff,
I think you need to read
Isn't this what the update script is supposed to fix?
Our ticket system is now down, any ideas?
Thanks for the help!
-Jeff
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What version of OTRS are you running?
I haven't seen this in 2.1 to 2.2.1.
-Jeff
will wrote:
I noticed that when I check the messages, and hit the "Bulk Action"
link, it just brings me back to the main queues screen, when before I
got a screen to remove the messages.
Not sur
ers. So I have to take extra care when I add
users on so that I don't miss a field or need to change a setting. The
same goes for queues. I can't modify any queues, they simply don't show up.
-Jeff
Manuel Ernst wrote:
Hello,
As this is my first post in this list, I shortly
his.
It never did this in OTRS 2.1.7, it worked as it should have and expected.
Any suggestions?
Thanks!
-Jeff
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Has anyone else seen the same problem?
-Jeff
Jeff Shepherd wrote:
Actually, there are a lot of things missing (email addresses,
signature, salutation, roles, and groups - in addition to users).
After I did the upgrade, I ran (from /opt/otrs/scripts/):
cat DBUpdate-to-2.2.mysql.sql | mysql
Thanks! This is the first time that I've had to upgrade the DB before.
All of the other updates just applied after using the RPM.
-Jeff
Nils Breunese (Lemonbit) wrote:
Jeff Shepherd wrote:
What script is that you're supposed to run in /opt/otrs/scripts?
Read the UPGRADING
there another update
script that I'm supposed to run?
Thank you again!
-Jeff
Jeff Shepherd wrote:
I've just updated my OTRS installation on Fedora 3 and now under Admin
-> Users, nothing is listed. I see the users listed when I go to
"Admin Notification" and a few o
I've just updated my OTRS installation on Fedora 3 and now under Admin
-> Users, nothing is listed. I see the users listed when I go to "Admin
Notification" and a few other places, however, I cannot modify the users
under the actual "Users" control.
A
What script is that you're supposed to run in /opt/otrs/scripts?
My OTRS installation is on a Fedora 3 system with a MySQL database.
Thanks!
-Jeff
Maurice James Ny wrote:
Opt/otrs/scripts
*From:* [EMAIL PROT
I've actually been curious about this feature/ability in the past.
Is this possible with OTRS? I've been doing it manually for the past
six months.
-Jeff
On Jul 12, 2007, at 1:33 PM, Gustavo Azambuja wrote:
Hi, we have lot of much tickets in state open, i want close all
I have OTRS v2.1.7 and anytime a customer or agent includes an
attachment in the email it gets cut off by OTRS. So when customers
send in logs, the logs are removed from the message (even when
they're compressed using zip, tar, gz, etc.). We've had to setup a
completely different email ou
Ha! Nevermind, I just found it in the sysconfig settings. It helps
when you search by the right phrases. :)
-Jeff
On Jul 5, 2007, at 3:40 PM, Jeff Shepherd wrote:
How can I change the default way that the tickets are sorted? I
know that I can click on "Priority" to sort by t
How can I change the default way that the tickets are sorted? I know
that I can click on "Priority" to sort by that, but I have to do that
every time. Is there a way that I can just make "Priority" the
default and not &qu
I would share this with everyone.
Thank you for your help Torsten.
-Jeff
On Jun 4, 2007, at 8:40 AM, Jeff Shepherd wrote:
Hi Torsten,
I do use the PostMaster filter, I don't know why I said Generic
Agent. In any case, I tried the options you selected:
Header 1: Subject Value: *
27;s. The sales team gets
really mad when I lower the limits, so I keep them where they are to
make them happy. :)
Thanks again.
-Jeff
On Jun 4, 2007, at 3:17 AM, Torsten Thau wrote:
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi Jeff,
I have SpamAssassin on my mail server. Anyt
html
http://doc.otrs.org/2.1/en/html/x1215.html#email-receiving-filter
Does anyone have any suggestions? I'm open to try anything.
Thank you so much!
-Jeff
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, but I
haven't eliminated it completely. I actually had to do the same thing
for the Generic Agent since none of those schedules were running either.
Jeff
Mike Dent wrote:
I see several references to this but I could not see a fix.
I noticed no mail coming in for a few days. Manually r
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