Is the POP service running on the exchange server?
http://g.bfbcs.com/175/pc_Lt%20Lotz.png Description: pc_Lt Lotz
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Wayne Green
Sent: Sunday, September 18, 2011 5:39 PM
To:
You need to break the time up into smaller units. Try .01 and smaller and it
should send out with every closure.
GIAC Security Leadership Certification (GSLC)
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Kevin Bednar
Sent: Saturday, June
Its set, but why is OTRS back up throwing that error?
MCITP(rgb)_1084_1085
https://exams.giac.org/images/logos/giac_silver_small.gif GIAC Security
Leadership Certification (GSLC)
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Marco Vannini
Sent:
Sent: Wednesday, April 21, 2010 5:48 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Back Error
Hello Maurice,
Could you please share with us the backup script you're using?
Thanks!
Leonardo Certuche
www.itconsultores.com.co
On 21 April 2010 16:42, Maurice James
Has anyone else seen this error while backing up?
Backup /mnt/backup2/2010-04-20_15-08/Config.tar.gz ... done
Backup /mnt/backup2/2010-04-20_15-08/Application.tar.gz ... done
Dump MySQL rdbms ... sh: line 1: 30737 File size limit exceededmysqldump -u
otrs -phot -h localhost otrs
Im not sure why this hasn't been built into the GUI by now
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Prince Chavez
Sent: Monday, December 28, 2009 3:04 PM
To: User questions and discussions about OTRS.
Subject: [otrs] Mass Import Customers
Hi,
I was
That's a good question. Shawn, OTRS Team. Any answers on this?
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Peter Sharp
Sent: Monday, December 21, 2009 1:57 PM
To: otrs@otrs.org
Subject: [otrs] security in OTRS
In order to put OTRS on the outside of our
Check the path to GenericAgent.pl. Is it really in /users/www/otrs/bin/ ?
Date: Wed, 16 Dec 2009 07:54:30 -0800
From: scott_b...@wsu.edu
To: otrs@otrs.org
Subject: [otrs] Cron GenericAgent Error
We are in the process of implementing OTRS in our IT department. The error
below keeps
What platform are you running it on? Windows or Linux?
To: otrs@otrs.org
From: anniho...@gallery-obscure.de
Date: Wed, 16 Dec 2009 14:48:05 +0100
Subject: [otrs] Mem Leak Returned?
Hey, Alex.
I compared my problem with yours but maybe I forgot to tell you the most
annoying fact of
Yes it is. The permissions are very granular
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Leandro Dardini
Sent: Friday, September 25, 2009 3:41 AM
To: otrs@otrs.org
Subject: [otrs] Is OTRS good for me?
Hello,
We are the IT sector of a
You can find the style sheet that controls the agent interface in
/opt/otrs/var/httpd/htdocs/css/Standard/agent.css
I.m not sure why they moved the style sheet to that directory
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Johannes
Set that number to that is smaller than 0. Use a number like .01 or .001.
This should make a survey go out with every ticket that you close from now
on. That number represents the number of days that should pass before the
system send out a survey. If you enter 1 only 1 ticket survey will be sent
You have to edit the ticket article through the database once it is created
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Afshar
Mohebbi
Sent: Sunday, May 24, 2009 6:49 AM
To: User questions and discussions about OTRS.
Subject: [otrs] Editing ticket body
Hi,
ticket body
Hi Maurice,
Do you mean there is no way to edit a ticket body or comment via UI?
Afshar Mohebbi
On Mon, May 25, 2009 at 5:53 PM, Maurice James midnightst...@msn.com wrote:
You have to edit the ticket article through the database once it is created
From: otrs-boun...@otrs.org
You might want to try this:
Create a back up of you existing 1.2.3 installation
Install a fresh copy of 1.2.3 on your new server
Restore your old OTRS database to your new instance of 1.2.3
Follow the upgrade path from 1.2.3 to 2.3.4 on your new server.
That's the way that I know how. It sounds
these two; use an initial load via otrs.addUser to set up
the agents, and then manage them using AD and with AD authentication and
synchronization.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, May 20, 2009 at 03:10, Maurice
Only articles that were received as an external email can be bounced
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Jeffery Chen Fan
Sent: Wednesday, May 20, 2009 5:14 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Available tickets and article
Another option is to just hit the space bar in the body of the message. You
do not have to type actual letters and numbers.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Shawn Beasley
Sent: Wednesday, May 20, 2009 10:29 AM
To: User questions and discussions about
Its good that you have just started. Is there a reason that you chose to
install on window$?
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
fahad noor
Sent: Wednesday, May 20, 2009 12:30 PM
To: otrs@otrs.org
Subject: [otrs] help needed
Hi all,
I am newbie to otrs.
,
I have seen such an error message when I was accessing a report by editing URL.
I used and ID that did not exist! Obviously this was my fault not OTRS.
Afshar Mohebbi
On Tue, May 12, 2009 at 2:59 AM, Maurice James midnightst...@msn.com wrote:
Has anyone see these errors?
From: otrs-boun
Does anyone have a script to mass import users as customers into OTRS 2.3.4?
Perhaps from an Active Directory dumped into a CVS file?
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
Why bother adding a note if you are going to leave the body empty?
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Afshar
Mohebbi
Sent: Tuesday, May 19, 2009 1:01 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] why ticket's body or note is
Has anyone see these errors?
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Maurice James
Sent: Wednesday, May 06, 2009 7:47 PM
To: 'User questions and discussions about OTRS.'
Subject: [otrs] Stats error
I get these errors while during step 2 of trying to create
Yes it is possible. I had a similar set up at my job. You can do this by
experimenting with the roles and group permissions. Tyr it on a test system
first
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Gustavo Azambuja
Sent: Friday, May 08, 2009 1:23 PM
To: User
I would like to know this as well. Anyone have the answer out there?
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Amanpreet Singh
Sent: Friday, May 08, 2009 6:34 AM
To: otrs@otrs.org
Subject: [otrs] how to ask a new user to create a account in auto response?
hi,
Its in the file that you download. The file is marked as UPGRADE. It should
be in /opt/otrs/ . Just use vi editor to view it
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Dan
Letkeman
Sent: Thursday, May 07, 2009 3:20 PM
To: otrs@otrs.org
I get these errors while during step 2 of trying to create a report
This was from the page
Can't use string (0) as a HASH ref
while strict refs in use at ../..//Kernel/Modules/AgentStats.pm line 1380.
This was from the system log
Wed May 6 09:03:12 2009 error OTRS-CGI-10
Maurice James wrote:
Isnt the backup/restore script supposed to back the entire OTRS
installation up? I recently had a server crash and had to rebuild my
OTRS installation from scratch. When I restored the the OTRS
installation using the resotre.pl script, the only tables that got
restored
DatabaseBackup.sql.gz | more):
# cd /opt/otrs/your restore dir/the backup data dir
# gzip -cd DatabaseBackup.sql.gz | grep 'CREATE TABLE'
gr,
Frans
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Maurice James
Sent: dinsdag 5 mei 2009 03:47
Isnt the backup/restore script supposed to back the entire OTRS installation
up? I recently had a server crash and had to rebuild my OTRS installation
from scratch. When I restored the the OTRS installation using the resotre.pl
script, the only tables that got restored was the article tables. All
Check the section in the manual on Generic Agents
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Stephen Hawkins
Sent: Tuesday, February 03, 2009 1:43 PM
To: otrs@otrs.org
Subject: [otrs] Bulk emptying of a queue
otrs,
I an new to otrs having
Has anyone gotten SugarCRM to work with OTRS yet? If you have, how did you do
it?
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Has anyone gotten SugarCRM to work with OTRS yet? If yes, how?
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Can you detail how you did this?
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Darren Wiebe
Sent: Monday, September 29, 2008 5:01 PM
To: otrs@otrs.org
Subject: [otrs] SugarCRM
I just setup OTRS to read contacts with SugarCRM. It was way easier
than I
I'm having a problem with mod_perl. Whenever I activate it on my web server
OTRS starts serving up blank pages for OTRS. This behavior is not persistent,
but it happens every 5th or 6th request. Has anyone seen this before?
___
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I'm having a problem with mod_perl. Whenever I activate it on my web server
OTRS starts serving up blank pages for OTRS. This behavior is not persistent,
but it happens every 5th or 6th request. Has anyone seen this before?
___
OTRS mailing list: otrs
I'm having a problem with mod_perl. Whenever I activate it on my web server
OTRS starts serving up blank pages for OTRS. This behavior is not persistent,
but it happens every 5th or 6th request. Has anyone seen this before?
___
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Use FAQs
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Chris Williams
Sent: Saturday, June 14, 2008 2:11 AM
To: otrs@otrs.org
Subject: [otrs] Use stored responses when creating a new email ticket
Is there a way to use the stored responses when creating
Do you know if this view is available by default once selected? I would like
to be able to expand and retract the articles by clicking a link. Is this
possible?
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of OTRS
- Thorsten
Sent: Thursday, June 12, 2008
I remember looking at you demo system a while back. It looks like you employ
a lot of java for your menus. Your customers security setting can be causing
their issue. I hope this helps
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of OTRS
- Thorsten
Sent:
Disable MX checking
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Miguel Dias
Sent: Thursday, June 12, 2008 5:20 AM
To: otrs@otrs.org
Subject: [otrs] Fwd: Software error
Hello all,
I'm having a big problem with empty answer
The best way will be to use a generic agent to reopen the ticket.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Craig Meirick
Sent: Friday, February 22, 2008 8:57 AM
To: oTRS@otrs.org
Subject: [otrs] re-opening closed tickets
Is there a way to re-open
Use a generic agent. Its in the admin section
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jim
Archer
Sent: Saturday, January 19, 2008 1:17 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] Auto close or removal upon entry into the
If you find a solution don't forget to share it :)
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alan
Norton
Sent: Wednesday, January 16, 2008 9:43 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] TimeAccounting and Tickets.
Hi
and discussions about OTRS.org
Subject: Re: [otrs] (no subject)
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Maurice James Ny schrieb:
What is /opt/otrs/bin/RebuildTicketIndex.pl used for?
...if you use Ticket::IndexModule = StaticDB, this script rebuilds
(updates) a table which is used instead
What is /opt/otrs/bin/RebuildTicketIndex.pl used for?
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Support or consulting for your OTRS
MESSAGE-
Hash: SHA1
Hi Maurice,
Maurice James Ny schrieb:
Has any one noticed that any reports that you try to generate in CSV
format never come out correctly because data is separated by ; (semi
colon) instead of , (comma) . Does anyone have a fix for this?
...unfortunately there's no CSV
Has any one noticed that any reports that you try to generate in CSV format
never come out correctly because data is separated by ; (semi colon) instead
of , (comma) . Does anyone have a fix for this?
___
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Does anyone in the group have multiple OTRS systems that interact with each
other? If so give an example of how it is set up. Currently I have two
systems in my enterprise and I was having hell making the two systems share
tickets. Originally I had the tickets set up identically except for the
interaction
Maurice James Ny wrote:
Does anyone in the group have multiple OTRS systems that interact
with each other? If so give an example of how it is set up.
Currently I have two systems in my enterprise and I was having hell
making the two systems share tickets. Originally I had the tickets
Does anyone know what was the use of adding the Customer Company link. I see
you can add company addresses and assign it a customer id, but what was it
added to 2.2 for? What purpose does it serve?
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/HOWTO_CAC_Server
.
2007/12/21, Maurice James Ny [EMAIL PROTECTED]:
I know it's a long shot here but has anyone implemented OTRS on PKI
(Public
Key Infrastructure) ? We use CAC (Common Access Card) for authentication
and
I was wondering if anyone knows how to accomplish this task (feat
There should be an ldap sync file in your scripts directory. Run it
./filename.pl
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Abhinav Modi
Sent: Thursday, December 20, 2007 10:45 AM
To: otrs@otrs.org
Subject: [otrs] Re: LDAP support
Hi,
Would
I know it's a long shot here but has anyone implemented OTRS on PKI (Public
Key Infrastructure) ? We use CAC (Common Access Card) for authentication and
I was wondering if anyone knows how to accomplish this task (feat).
___
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-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi Maurice,
Maurice James Ny schrieb:
Your system is very nice. Can you sum up what you have done different from
the original install? What have you added?
...thanks a lot. Unfortunately, it's not that easy. Since we haven't
changed only the layout
Thau
Sent: Monday, December 17, 2007 9:43 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Nils ---syncuser_csv2otrs.pl
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi Maurice,
Maurice James Ny schrieb:
He Nils I saw your name in this file syncuser_csv2otrs.pl
Subject: Re: [otrs] Nils ---syncuser_csv2otrs.pl
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi Maurice,
Maurice James Ny schrieb:
He Nils I saw your name in this file syncuser_csv2otrs.pl it might be
coincidence, but do you know how to get this file to work for customer
users
about OTRS.org
Subject: Re: [otrs] Nils ---syncuser_csv2otrs.pl
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi Maurice,
Maurice James Ny schrieb:
He Nils I saw your name in this file syncuser_csv2otrs.pl it might be
coincidence, but do you know how to get this file to work for customer
He Nils I saw your name in this file syncuser_csv2otrs.pl it might be
coincidence, but do you know how to get this file to work for customer users
and not just agents? This will be a great help if anyone knows how.
snip
#!/usr/bin/perl -w
# --
# syncuser_csv2otrs.pl - sync csv user list
:29:50 Maurice James Ny написал(а):
Have you entered your customers into the database?
Are we must do it by hand, or otrs have autocreate feature?
When some user wrote a letter for us and ticket are created, a customerID
field are shown in this ticket (a email of this user).
This customerID
I corrected this by disabling MX checking in sysconfig
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
touraman traore
Sent: Tuesday, December 11, 2007 10:50 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] Upgrade Issue from 2.0.4 to
Look in the directory /opt/otrs/scrips
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Denis Julien
Sent: Wednesday, December 12, 2007 6:16 AM
To: otrs@otrs.org
Subject: [otrs] upgrade OTRS database from 1.3.2 to 2.2.4
Dear all,
Im moving my otrs 1.3.4 system to
You must install them in the correct order or it will not work
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
djroger abalando
Sent: Wednesday, December 12, 2007 2:36 PM
To: otrs@otrs.org
Subject: [otrs] OTRS package installation error
I try to install OTRS::ITSM
Have you entered your customers into the database? DO you have OTRS doing
LDAP searches for you?
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Michael Mansour
Sent: Wednesday, December 12, 2007 10:58 PM
To: otrs@otrs.org
Subject: [otrs] Phone call/ new
without being the owner
How about if the ticket is locked by someone else? is there a way to
allow an agent to close another agent's tickets?
-Steve
Maurice James Ny wrote:
As long as the ticket is unlocked yes you can
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL
-Accountig
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Maurice James Ny schrieb:
Are there any plans to merge the functionality with tickets?
...sorry for the delay. There are no such plans (yet). Do you have any
special/certain idea how to merge these two functionalities?
regards, Torsten Thau
As long as the ticket is unlocked yes you can
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Stephen Loewinsohn
Sent: Friday, December 07, 2007 5:56 PM
To: otrs@otrs.org
Subject: [otrs] Allow Agents to close tickets without being the owner
We would
Is there a way to mass import customer users? I found the script to mass
import agents.
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Is this a wise ass comment?
I got a legit query and you waste my time? Why?
You stupid f_
- Original Message -
From: Maurice James Ny [EMAIL PROTECTED]
To: User questions and discussions about OTRS.org otrs@otrs.org
Sent: Friday, November 30, 2007 6:18:47 PM (GMT-0600) America/Chicago
You have to create your FAQ from scratch.
Common problems with common solutions
Question: How do I restart my computer running windows XP
Solution: Click on Start , click Turn off computer. When prompted select
from the drop down box that appears Restart
_
From: [EMAIL
Are there any plans to merge the functionality with tickets?
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Torsten Thau
Sent: Tuesday, November 27, 2007 12:16 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] RE: Time-Accountig
The only bad thing about this application is that it is hosted off site
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of TT
Sent: Wednesday, November 07, 2007 3:23 PM
To: otrs@otrs.org
Subject: [otrs] chat software integrated to OTRS
Hi Community,
We are the
Use an ACL to remove the button
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Mujtaba Karim
Sent: Wednesday, October 24, 2007 5:58 AM
To: otrs@otrs.org
Subject: [otrs] one more thing
Hi I guess I am flooding in with questions please bear me
Is there a
My installation works!!
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Henry Verbeek
Sent: Sunday, October 21, 2007 11:21 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] iis otrs?
Hi,
Maurice James Ny schreef:
I would highly
PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Maurice James Ny
Sent: Sunday, October 21, 2007 5:02 PM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] iis otrs?
I would highly recommend that you install it on a Linux server. I am sure
this will eliminate 99.9% of your
I believe that there is an admin email interface in
Config Options: Ticket - Core::PostMaster
PostMaster::PreFilterModule###999-AgentInterface:
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils
Breunese (Lemonbit)
Sent: Monday, October 22, 2007 8:49 AM
I would highly recommend that you install it on a Linux server. I am sure
this will eliminate 99.9% of your problems
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Gábor Rell beltex
Sent: Saturday, October 20, 2007 5:27 AM
To: otrs@otrs.org
Subject:
Tyr to disable MX checking and see if that helps
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Harry Cruz
Sent: Friday, October 19, 2007 10:33 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] Delay before sending e-mail
Hello, Everyone!
I've
Amen!!!
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Adriano Amaral
Sent: Friday, October 19, 2007 8:13 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] upgrade
Ok first get rid of the biggest bug of all, WIN2K3, get yourself a
Don't feel bad I get answers about 8% of the time. I try to help when I can.
OTRS sells support so more that likely this is the reason why the developers
hardly use this list. They monitor the bug report area more closely because
that affects their bottom line $$. They know that no one will pay
Does anyone in the group have multiple otrs systems that interact with each
other? If so give an example of how it is set up. Currently I have two
systems in my enterprise and I was having hell making the two systems share
tickets. Originally I had the tickets set up identically except for the
Does anyone know of any way to mass import customer users into the OTRS
database from an active directory/ldap dump. Currently there is a script to
import user agents (syncuser-csv2otrs.pl) into the database from a csv file.
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Does anyone know what this error is? I get this when ever I try to send an
email from an open ticket.
Modification of a read-only value attempted at
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi/Net/DNS/Question.pm
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What size is the attachment
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of J
Yunke
Sent: Thursday, September 13, 2007 2:53 PM
To: otrs@otrs.org
Subject: [otrs] Attachments Cause Need Filename! and Need Content!
Errors
Hi --
I'm new to OTRS, so feel
I know this is a long shot. Has anyone attempted PKI implementation for
authentication to OTRS?
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Why isn't the FAQ on otrs.org ever updated? This is a question to the
developers, or who ever can answer it
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Running the generic agent will work
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Jenkins, Robert
Sent: Friday, August 17, 2007 4:23 PM
To: otrs@otrs.org
Subject: [otrs] bulk close for all tickets in queue
Hi all,
Newb user here.. We have a particular queue
You need to install the FAQ module
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Dummy cerberus
Sent: Tuesday, August 14, 2007 4:57 AM
To: otrs@otrs.org
Subject: [otrs] Public interface in 2.2.1
Hello,
with OTRS 2.2.1, when I try to access
?
2007/7/27, Maurice James Ny [EMAIL PROTECTED]:
At the moment I have both the database and active directory begin accessed
by OTRS. I would like to be able to import my users from active directory
into my OTRS database. Is this possible? When ever I try to add users to
the
database through
At the moment I have both the database and active directory begin accessed
by OTRS. I would like to be able to import my users from active directory
into my OTRS database. Is this possible? When ever I try to add users to the
database through the web interface I get an error that the user already
It's in the admin manual. Check your preferences you will see lock timeout
notification, change that to yes.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Munawar Zeeshan
Sent: Monday, July 23, 2007 8:30 AM
To: 'User questions and discussions about
The fastest way to find it is to search the sysconfig for FQDN
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From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Sanson, Rick
Sent: Monday, July 16, 2007 7:02 PM
To: otrs
Subject: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Please?
I've got
?
Vbrgs!
On 7/13/07, Maurice James Ny [EMAIL PROTECTED] wrote:
Once you complete the rpm upgrade you must run the DB upgrade script.
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From: [EMAIL PROTECTED] [mailto: mailto:[EMAIL PROTECTED]
[EMAIL PROTECTED] On Behalf Of bradis
Sent: Monday, July 09, 2007 8:46 AM
To: User questions
I have a few. I will send them as I remember.
Here is one that I remember:
- OTRS tip of the day
Make it one of those obscure option or configurations that no one really is
too familiar with.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bodo
Bauer
Once you complete the rpm upgrade you must run the DB upgrade script.
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From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
bradis
Sent: Monday, July 09, 2007 8:46 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] upgrade OTRS 2.1.7 to 2.2.1
So, did
Run the PostMasterPOP3.pl script manually and watch the output. Post back
what you see.
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From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dan
King
Sent: Monday, July 09, 2007 2:58 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] Problems downloading
Ensure that your exchange is allowing POP3 connections for the account that
you are using to retrieve the messages. That same account must be used to
send emails via SMTP smart host
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From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of pri
pri
Sent: Tuesday, July 10, 2007
Config Options: Ticket - Core::PostMaster
Type HTML in your sysconfig search
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From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Arnold, Andrew
Sent: Tuesday, July 10, 2007 5:25 AM
To: User questions and discussions about OTRS.org
Subject: FW: [otrs] Text/plain vs
You have to increase the maximum packet size in the mysql config. It's a
mysql setting
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jeff
Shepherd
Sent: Wednesday, July 11, 2007 12:46 PM
To: User questions and discussions about OTRS.org
Subject: [otrs]
Its located here
Config Options: Ticket - Frontend::Customer::ModuleRegistration
You can change the titles to what ever you want.
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Jonathon
Sent: Wednesday, July 11, 2007 1:18 PM
To: 'User questions and discussions
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