Re: [rt-users] the owner tab pulldown

Do the users who do not show up have the proper permissions to be assigned the ticket? On Mon, Nov 24, 2014 at 3:13 PM, Boris Epstein borepst...@gmail.com wrote: Hello listmates, I have just encountered a strange situation. Apparently, as I am trying to assign a ticket, some users do show up

Re: [rt-users] the owner tab pulldown

I'm aware of the permissions, that is why I was asking Boris who is not seeing particular users on the drop down to assign the ticket to if they had the proper permissions to be an actual owner of the ticket. ;) On Nov 27, 2014 12:05 PM, Kenneth Crocker kenn.croc...@gmail.com wrote: Drew

Re: [rt-users] how sync mysql?

What is the purpose of this remote mysql server? Is it another application where you want ticket status from RT displayed and pulled locally? More info would be helpful. If it's just another RT database, just setup MySQL replication. If it's a totally different or custom database, why not allow

Re: [rt-users] commandsbymail via first email submission

I believe what you are seeing is working as designed as the ticket must already be created in order to manipulate via commandsbymail extension. -Drew On Wed, Mar 6, 2013 at 1:47 PM, Edsall, William (WJ) wjeds...@dow.com wrote: Hello, Commandsbymail is working for us, but it does not work

[rt-users] Quick Ticket Create in RT4

is not seen. Obviously, I'm editing the wrong file. Can somebody point me to the correct file to customize Quick Ticket Create in RT4? Thanks in advance. --drew

Re: [rt-users] Quick Ticket Create in RT4

Thanks Kevin. I think ultimately my issue was the mason data was compiled and needed to be cleared to recognize my changes: var/mason_data/obj --drew -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin

[rt-users] Template not seeing value just set in Scrip

. --drew

[rt-users] Modifying Results.rdf

pointers or code snippets that will help get me there are appreciated. Thanks! --drew

Re: [rt-users] change location of attachments in RT 3.4.5?

I can put a date on. I think I know who the client is because I used to work for them. Well, at the very least we were paying BP to implement similar functionality. :-) Drew ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

[rt-users] Request for RT briefing/demo slide deck

along what they've already done it may help speed up the process. Thank you, Drew ___ Drew Hayes Network and Systems Engineer Advanced Technical Computing Center 703.983.5595 (office) 703.983.7228 (Lab) drha...@mitre.orgmailto:drha...@mitre.org

Re: [rt-users] Stop viewing in RT at a Glance

queues, otherwise, you'll have to have a custom glancelet/widget (not dashboard, those are something else) for each group. -- Drew Barnes Applications Analyst Network Resources Dept. Raymond Walters College ___ http://lists.bestpractical.com/cgi-bin

Re: [rt-users] Stop viewing in RT at a Glance

I have never replaced MyRequests, I do it as a separate file in local/html/Elements and add PerQueue to $HomepageComponents in RT_SiteConfig.pm On 9/9/09 9:30 AM, Lander, Scott slan...@hearstsc.com wrote: Drew, in 3.8.4, in share/html/Elements/MyRequests, if just says %# END BPS TAGGED

Re: [rt-users] History of Custom Field Values kept anywhere?

Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Dept. Raymond Walters College

Re: [rt-users] Perl Books for RT

://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Dept. Raymond Walters College

Re: [rt-users] _default_ VirtualHost overlap on port 443, the first has precedence

/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Dept. Raymond

Re: [rt-users] This transaction appears to have no content

://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Dept. Raymond Walters College ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa

Re: [rt-users] Inbound E-mail to server

://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Dept. Raymond Walters College

Re: [rt-users] Problem with specific user?

://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications

Re: [rt-users] Time Worked Report

Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Dept. Raymond Walters College ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help

Re: [rt-users] Resolve doesn't send resolution text to requester

a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Dept. Raymond Walters College ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

Re: [rt-users] problem creating a user

tickets via email before. Is that address in a database somewhere, perhaps? The user isn't listed in the Users section of the configuration screen. Thanks! -- Drew Barnes Applications Analyst Network Resources Dept. Raymond Walters College

Re: [rt-users] Requestor getting his own mails

On 8/3/09 5:29 AM, Anton Krall akr...@intruder.com.mx wrote: I have a scrip that says send a copy of corresponds to the admincc, owner and requester, without it, the requester never gets anything. Well, that explains why he is getting the copy. You told RT to send it to him. If you do not

Re: [rt-users] Requestor getting his own mails

On 8/3/09 8:30 AM, Anton Krall akr...@intruder.com.mx wrote: And that would go in group Everyone right? That can go to Everyone, but I would be more likely to use Requestor. CommentOnTicket (and presumably ReplyToTicket, too). -- Florian Weimerfwei...@bfk.de BFK

Re: [rt-users] Requestor getting his own mails

on their email a few seconds later... Thats weird... They are the ones that wrote it.. Why should they get a copy :) $NotifyActor in RT_SiteConfig.pm then From: Drew Barnes barne...@ucrwcu.rwc.uc.edu Date: Mon, 03 Aug 2009 08:01:43 -0400 To: Anton Krall akr...@intruder.com.mx, rt-users

[rt-users] Auto-change owner for dependent tickets

I have set up a queue to track requests for new or upgraded PCs. When a ticket is created there, it creates a ticket in another queue which the original depends on. The purpose of this is to separate correspondence with the end user and comments re: the progress replacing the machine. I am

Re: [rt-users] RT [Transactions] failing after Fedora upgrade

Jay Vlavianos wrote: Thanks for responding: Rpm -qa reports : perl-DBD-MySQL-4.005-8.fc9.i386 I suspect you may need to rebuild DBD::mysql and/or DBI. This is why yum/rpm never touches perl on my systems. It never does anything GOOD, it only breaks things. Package management is fine

Re: [rt-users] Bookmark tickets not working

. Nothing to see here, just posting for list archive. Drew Barnes wrote: RT 3.8.3 MySQL 5.0.45 CentOS 5.2 perl 5.8.8 mod_perl2 When I go to bookmark a ticket, I get the following in the RT log: [debug]: Tried to load a bogus ticket id: 'ARRAY(0xb2c5fe0)' (/usr/local/rt3/bin/../lib/RT

Re: [rt-users] DashBoard create rights

-- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa

Re: [rt-users] Arguments to callbacks?

types. I got the idea off the wiki, so that would be a good place to start. Drew -- Drew Taylor * Web development consulting Email: d...@drewtaylor.com * Site implementation hosting Web : www.drewtaylor.com

Re: [rt-users] help in creating Scrips

Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman

Re: [rt-users] R: a couple bugs in RT 3.8.3

://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

Re: [rt-users] RT 3.6.5 -- can I make URLs in ticket history clickable?

. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew

Re: [rt-users] Newbie. Seeing queues while creating a ticket

with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman

Re: [rt-users] Search page Owners drop-down

Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati

Re: [rt-users] Custom actions using another pre-configured action

O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community

Re: [rt-users] 3.6.6 suddenly stops creating tickets

://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications

Re: [rt-users] delete Button in Ticket view.

-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network

Re: [rt-users] Unusual scrip need

...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http

Re: [rt-users] Query for Service Downtime

/view/AutoCloseOnNagiosRecoveryMessages for the Xymon alert emails (if it also sends an all is ok once things are back to normal). No manual intervention on the RT side necessary unless you want to require human intervention for issue tracking/fixes. -- Drew Barnes Applications Analyst Network

Re: [rt-users] Upgrade RT

and the only hitches were in local customizations. Also, I use root for schema updates instead of rt_user and never have problems. -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http

Re: [rt-users] Migration

from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] not sending AdminCC mail to owner?

...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati

Re: [rt-users] Showing a requestor all his tickets

and how ? I've tried different ACL combinations but nothing usable. Thanks for your help. -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin

Re: [rt-users] RT thinks that the ticket has no recipients....

O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] External Authentication to AD

://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] New queue not shown in drop down

) but this behaviour is as designed. I believe it has to do with caching so that every page load doesn't have to do ACL checks on queue rights, but I may be mistaken. -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati

Re: [rt-users] What are the default scrips for RT in v 3.6?

. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help

Re: [rt-users] no root/password - first login problem

a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] recommended max_allowed_packet value (for attachments)

would not like to have my database size grow , and because I might then have performance problems... so what value are you using / recommending for max_allowed_packet ? -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati

Re: [rt-users] RT 3.8 on Ubuntu Hardy

. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] RT 3.8 on Ubuntu Hardy

://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst

Re: [rt-users] Self service shows more queue's than it should

. If someone can show me the direction and lead me a bit back on the way, i'd really appreciate. Thanks! w_e -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http

Re: [rt-users] Fwd: A little Scrip help

://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications

Re: [rt-users] Approvals in 3.8.2

On Fri, Feb 20, 2009 at 8:43 AM, L B bertig...@gmail.com wrote: Hello, This extension looks very interesting. Do you have an idea of the release date ? Even a devel version for testing ? I saw that it was released now: http://search.cpan.org/~clkao/RTx-WorkflowBuilder-1.02/ Drew

Re: [rt-users] WebService for RT?

fine. Including access to Custom Fields? IIRC the current RT::Client::REST release doesn't handle the new 3.8 style naming convention yet. Patches are in RT though... Drew -- Drew Taylor * Web development

Re: [rt-users] Autocreated on ticket submission - Quert Builder

-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond

Re: [rt-users] Deleted status

. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] Fwd: Retroactive scrip-ing

of requestor notifications, which could be potentially confusing e.g; It's already done, why are you bugging me again? or replying to an old message with the old ticket ID. -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati

Re: [rt-users] Modify users access

Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help

Re: [rt-users] FW: Quick Ticket Creation widget - how to remove it?

to remove it if someone has, since the layout is stored as a serialized hash in the database. In a pinch I suppose you could remove that file, but that may stop their home page from loading... D -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University

Re: [rt-users] Transaction notifications to ticket Owner

case. Jerrad Pierce wrote: To clarify, all the materials I'd ever read about RT gave the impression that ownership of a ticket was essentially a special case of ticket-admincc (monitor transactions, and get some extra rights). -- Drew Barnes Applications Analyst Network Resources

Re: [rt-users] Using RT with non-English (foreign characters) Emails

/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources

Re: [rt-users] Email configuration question

Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati

Re: [rt-users] upgrade from 3.0.12 to 3.6.5

://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes

Re: [rt-users] RT380: Adding custom Status

Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati

Re: [rt-users] RT2-to-RT3 migration lost ticket data and status change issues

...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http

Re: [rt-users] Adding users to groups to share tickets

from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] Plugin not being used?

://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications

Re: [rt-users] Unprivileged user cannot create ticket

://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

Re: [rt-users] RTFM lost custom field info maybe?

secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi

Re: [rt-users] RTFM lost custom field info maybe?

. The issue is the custom fields are not assign to RTFM and the existing data in the database is not showing up in the RTFM articles... but I can see them in the database. On Tue, Dec 2, 2008 at 8:30 AM, Drew Barnes [EMAIL PROTECTED] wrote: Were you at RTFM 2.4.0 before the hardware crash

Re: [rt-users] RTFM 2.4.0 data not stored in the FM tables?

] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http

Re: [rt-users] backslash url gives system error

wrote: Interesting--it does not work. I tried setting $LogToScreen to undef, 'emergency', and 0, but the error still displays on the screen. (I'm cleaning out the mason cache and restarting httpd.) Karl Boyken Drew Barnes wrote: $LogToScreen in RT_SiteConfig Fix has existed as long

Re: [rt-users] backslash url gives system error

-- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL

Re: [rt-users] RT 2 to RT 3.8 upgrade/conversion ?

Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College

Re: [rt-users] EX_TEMPFAIL Error

-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters

Re: [rt-users] excluding mail alias from CC

Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University

Re: [rt-users] Homepage display question

Kenn, Fresh in the morning helps greatly. Found the link that should help you. http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlance Drew Kenneth Crocker wrote: Drew, Super info. Thanks. I'll test it out and see what happens. However, I did have a user that was a first time

Re: [rt-users] Homepage display question

with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin

Re: [rt-users] Homepage display question

but I believe there was a write-up on the wiki for how to reset those prefs for everyone to be what you want. Kenneth Crocker wrote: Drew, Well, obviously, I could be wrong, but it was my understanding that the point of the selection list for a home page was to determine what

Re: [rt-users] RT 3.8 on Leopard Server (Xserve Xeon) Apache/GUI crashes

Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman

Re: [rt-users] Cc recipients don't receive mail on Ticket creation

Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt

Re: [rt-users] (no subject)

a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] Moving transactions between tickets

://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes

Re: [rt-users] assigning tickets

: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati

Re: [rt-users] Can't revoke superuser right for everyone on RT 3.8.1

Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community

Re: [rt-users] rt 3.8.1: Graphical charts are not available. error

://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network

Re: [rt-users] preventing correspondance for some queues

at these queues. I don't want any response. This action is stock scrip#27. It appears that the only way to disable this for the 2 queues involves is to remove it for all queues, and then add it to all other queues. Or is there another way? -- Drew Barnes Applications Analyst Network Resources

Re: [rt-users] Continuous 500 errors

] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http

Re: [rt-users] Continuous 500 errors

. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help

Re: [rt-users] Howto create multiple unowned tickets default views

] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http

Re: [rt-users] reall odd apache2 crashes with blank pages

rt3.6.7/apache2) where there are several lines in a row in the apache error log stating segmentation faults and the browser displaying a blank page upon browser refresh or action (such as clicking on a link)? -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters

Re: [rt-users] RT requiring login for every click

/ // / ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew

Re: [rt-users] Forking a ticket

___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes

Re: [rt-users] Forking a ticket

University Longview, Texas USA -Original Message- From: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]] On Behalf Of Drew Barnes Sent: Friday, August 22, 2008 8:40 AM To: Jerrad Pierce Cc: rt-users

Re: [rt-users] Any differences between?

://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] Upgrade to 3.8.1 Out of Memory Errors

had something in it causing this, I wiped the entire RT tree, reinstalled and then promptly got too busy to try to add them back in. I hope to have some time to play and see if I can replicate this. Drew Joshua Hunter wrote: I upgraded from 3.8.0 to 3.8.1 and added graphviz support in the wee

Re: [rt-users] Push RT at a Glance updates?

/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources

Re: [rt-users] RT 3.6.4 MYSQL Backup

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Re: [rt-users] RT 3.6.4 MYSQL Backup

PROTECTED] To: [EMAIL PROTECTED] CC: [EMAIL PROTECTED]; rt-users@lists.bestpractical.com Yes, like drew said, this can also be the problem, i remeber from our last move. We increased the max_allowed_packet option massivly, but also without success. We did the trick by dumping only

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