All,
I am getting ready to roll out OTRS as a company wide IT ticketing
solution. I have it set up successfully for all 150 users being
authenticated via LDAP to Active Directory. I would like to enable
Company Tickets view from the customer login so each user can see all
150 other users in the q
Hi,
I want to know how to enable Company Tickets feature to view from the customer
login so each user can see all others users in the queue and the tickets.
Thanks you
Laksahn
-
OTRS mailing list: otrs - Webpage:
Hello all,
does anyone know easier way to show to all customers all tickets than
adding to "CustomerIDs" all other user IDs?
It is not very convinient when you have 20 customers and with adding new
you I should load setting of each customer and add there new ID and to
this new customer you sho
In a previous message, someone said that when you change the customerID
on a user, it will update all the old tickets from that user
automatically...
I tried this, and it didn't work. This is what I did:
1: Create new Customer called XYZ (customerID = xyz)
2: Create new user called John D
Hello and - as it's the first time I'm posting in this list - a great
accolade to the OTRS-Team.
I've wondered about the "Company Tickets"-button in the
CustomerUser-area (customer.pl).
What different options does this button realize the "MyTickest"-button
doesn't?
Does it have anything to do wi
Can someone please
help me with setting up company tickets. I'm using OTRS 1.3.2 and Fedora
Core 2. I have tried and have not been able to set it up
successfully. Thanks in adavance.
Andrew
Andrew
BlackstoneIT SpecialistHomebase Technologies,
Inc.
<>__
Dear All,
We would like to know what is the difference between "My Ticket" and
"Company tickets" in the customer interface?
The tickets are the same under the both interface.
Many Thanks in advance,
PHRoth
Switzerland
___
OTRS mailing list: otrs - Webp
Dear All,
Thank you for the last answer.
We now have some more questions:
- How the customerID is generated when a customer can login by itself?
Do we have to modify it for each customer?
- How can several customer have the same customerID automaticaly?
- Is it possible to map it to an LDAP value
Dear All,
We have a question about Company Ticket under the customer interface:
- How the customerID is generated when a customer can login by itself?
Do we have to modify it for each customer?
- How can several customer have the same customerID automaticaly?
- Is it possible to map it to an LDAP
Hi folks,
I'm using OTRS 1.3.x with Oracle. Anyone here have implemented Company
Tickets? I tried a lot, but it never worked for me.
Cheers,
--
Ivã D. Boesing
---
Oracle Certified DBA
[EMAIL PROTECTED]
Tel.: (51) 9177 5620
Immediate Consultoria e Sistemas
Hi,
we are using OTRS 1.3.2 and I want to enable the company ticket feature for
the customer web frontend. I was told that tickets with the same
CustomerUserID (e.g. company.org) will be displayed as company tickets and
tickets with the same CustomerID (e.g. [EMAIL PROTECTED]) will be
displaye
Having an issue inserting settings from default.pm into config.pm I get a
misconfugartion error. I am trying to make it so all customers can view all
others customers tickets in Company Tickets view. It also said there was a
frontend way to achieve this ive been unable to find it. Any
solutions?
_
I'm trying to figure out how to remove Company Tickets from the customer
interface. I have no need or want for that icon and I would like to
remove it.
Thanks,
Jason R. Benedick
Workstation Technician
Thaddeus Stevens College of Technology
___
I'm trying to figure out how to remove Company Tickets from the customer
interface. Any ideas on how to get rid of it?
Thanks,
Jason R. Benedick
Workstation Technician
Thaddeus Stevens College of Technology
___
OTRS mailing list: otrs - Webpage
Are company tickets grouped by domain ([EMAIL PROTECTED]) ?
Can any customer user with the same domain acces to all company tickets?
Regards,
Carlos,
México
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/p
Need assistance again if possible.
I have 6 departments.
Each department wants to be able to view the tickets of those people in
that department through the use of the My Company Tickets.
I did the following:
1. To use company tickets a new column has to be added to the
customer_user ta
Hi there
In customer.pl interface we have the CompanyTickets menu.
Besides we have many tickets closed this menu doesn´t show anything.
Is it for only open tickets?
Best regards
-
OTRS mailing list: otrs - Webpage: http://otrs.
Hi there,
I wonder why Company Tickets is not working.
The customers in my system should have access to all tickets opened buy
their department colleagues via the customer panel.
When they select Customer Tickets at Customer Panel nothing happens.
Thanks in advance for your time and you help.
Hi Guys,
Any hint on how makinf Company Ticktes function to work?
--
*André Luiz C. e Cavalcante, PMP, PRINCE2*
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe:
2009 07:43
To: otrs@otrs.org
Subject: [otrs] Company tickets
Hi,
I want to know how to enable Company Tickets feature to view from the customer
login so each user can see all others users in the queue and the tickets.
Thanks you
Laksahn
--
thanks for the reply
i saw this but the explanation not enough for me, can some one explain me in
step by step please
thanks you
lakshan
--- On Wed, 4/1/09, Maurício Ramos wrote:
> From: Maurício Ramos
> Subject: RE: [otrs] Company tickets
> To: "lakshan2...@yaho
Is their any one who can help on this question
all i want to know is how to enable Company Tickets feature on OTRS
Thanks you
Lakshan
--- On Wed, 4/1/09, Lakshan Fernando. wrote:
> From: Lakshan Fernando.
> Subject: Re: [otrs] Company tickets
> To: "User questions and dis
ssage-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Lakshan
Fernando.
Sent: Thursday, 2 April 2009 3:30 p.m.
To: otrs@otrs.org
Subject: Re: [otrs] Company tickets
Is their any one who can help on this question
all i want to know is how to enable Company Tickets featu
Customer Company eh? That sounds far more useful than filling out all the
CustomerIDs with hundreds of customers. I shall have to have a go with this.
Note - using CustomerIDs you don't need to update the tickets, it works
immediately.
2009/4/2 Greg Pennell - HSA Global
> Lakshan,
>
> All I did
Hi,
Company ticket is based on the users cusotmer_id. If you want users to
see other users tickets, then they have to have the same customer_id.
On Apr 2, 2009, at 4:29 AM, Lakshan Fernando. wrote:
Is their any one who can help on this question
all i want to know is how to enable Company
thanks Shawn, thanks for the reply
--- On Thu, 4/2/09, Shawn Beasley wrote:
> From: Shawn Beasley
> Subject: Re: [otrs] Company tickets
> To: "User questions and discussions about OTRS."
> Date: Thursday, April 2, 2009, 11:02 PM
> Hi,
>
>
> Co
You should use one unique CustomerID. E.g. if you have customer user A
and B from company C, then both of them should have CustomerID 'C'. When
another user from company C gets an account, this user has also the
CustomerID 'C'. You don't have to edit the profiles from A and B.
yevgeniy.koles...@ob
Re: [otrs] Company tickets.
You should use one unique CustomerID. E.g. if you have customer user A
and B from company C, then both of them should have CustomerID 'C'. When
another user from company C gets an account, this user has also the
CustomerID 'C'. You don't hav
I think that you should run a genericagent job setting costumerNO=XYZ
filtering message from johndoe
On Tue, May 19, 2009 at 6:50 AM, Tim Bos wrote:
> In a previous message, someone said that when you change the customerID
> on a user, it will update all the old tickets from that user
> automat
19, 2009 12:51 AM
To: otrs@otrs.org
Subject: [otrs] Company tickets
In a previous message, someone said that when you change the customerID on a
user, it will update all the old tickets from that user automatically...
I tried this, and it didn't work. This is what I did:
1: Create
On Mon, 08 Nov 2004 11:37:32 +0100, EDV Tekomedia <[EMAIL PROTECTED]> wrote:
> Hello and - as it's the first time I'm posting in this list - a great
> accolade to the OTRS-Team.
> I've wondered about the "Company Tickets"-button in the
> CustomerUser-area (customer.pl).
> What different options doe
HelloPhilippe,
Company Tickets are viewable for users with the same customerID.
You can put several users into one group, i.e. for a company, when you
give them the same customerID
Philippe Roth schrieb:
>Dear All,
>
>We would like to know what is the difference between "My Ticket" and
>"Company
Hi!
Meanwhile I found an old thread in the archives which was named exactly like
mine and discussing exactly the same issue...but unfortunately which as well
did not answer the question !?!
So, doesn't really anybody is using this feature (Company Tickets) ?
1) Is it a secret we have to pay f
00 885 413
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Wednesday, September 21, 2005 5:42 PM
To: otrs@otrs.org
Subject: [otrs] Company Tickets
Hi,
we are using OTRS 1.3.2 and I want to enable the company ticket feature for the
customer we
I got it now. I was changing the table customer_user only and the old tickets
were gone. I had to change the tickets, too !!!
Best regards,
Sven
On Wednesday 21 September 2005 09:42, [EMAIL PROTECTED] wrote:
> Hi,
>
> we are using OTRS 1.3.2 and I want to enable the company ticket feature for
>
.org"
To
otrs@otrs.org
cc
Subject
[otrs]Company Tickets
Having an issue inserting settings from default.pm
into config.pm I get a
misconfugartion error. I am trying to make it so all customers can view
all
others customers tickets in Company Tickets view. It also said there was
a
ut OTRS.org" <otrs@otrs.org>
To
otrs@otrs.org
cc
Subject
[otrs]Company Tickets
Having an issue inserting settings from default.pm
into config.pm I get a
misconfugartion error. I am trying to make it so all customers can view
all
others customers
Hello,
On Mi, Mai 02, 2007 at 08:04:54 -0400, Benedick, Jason wrote:
>I?m trying to figure out how to remove Company Tickets from the customer
>interface. Any ideas on how to get rid of it?
Search for
CustomerFrontend::Module###CustomerTicketOverView:
via the SysConfig panel and delete the
Carlos Oyarzabal wrote:
Are company tickets grouped by domain ([EMAIL PROTECTED]) ?
Can any customer user with the same domain acces to all company
tickets?
No, OTRS doesn't look at the domain. Use the same CustomerID for all
users from a specific company.
Nils Breunese.
PGP.sig
Desc
rs.org] On Behalf Of
Jason Dupuy
Sent: Friday, 30 October 2009 8:15 AM
To: User questions and discussions about OTRS.
Subject: [otrs] Company Tickets
Need assistance again if possible.
I have 6 departments.
Each department wants to be able to view the tickets of those people in
that department t
Not really, it is used to see the tickets opened by client's coworker (that
have the same companyid)
Il giorno 23/lug/2010 18:15, "Sérgio Cintra" ha
scritto:
Hi there
In customer.pl interface we have the CompanyTickets menu.
Besides we have many tickets closed this menu doesn´t show anything.
In order for this to work, all the company users should have the same
CustomerID which is the CustomerID in the Customer Company reference as
well., that's the way system relates all customers within the same company.
Regards
2014-04-29 14:26 GMT-06:00 André Cavalcante :
> Hi there,
>
> I wonde
Hi Alvaro,
We use LDAP integration, The users from the same department have the same
CustomerID, what you mean my Customer Company reference?
2014-04-29 18:15 GMT-03:00 Alvaro Cordero :
> In order for this to work, all the company users should have the same
> CustomerID which is the CustomerID
AM
To: User questions and discussions about OTRS.
Subject: [otrs] company tickets
Hi Guys,
Any hint on how makinf Company Ticktes function to work?
--
André Luiz C. e Cavalcante, PMP, PRINCE2
-
OTRS mailing list: otrs - Webpage
Company tickets are tickets where the ticket's customer_id is the same as
the current customer's or the ticket's customer_id is a members of
customer_ids of the current customer and (that are visible by Queue-Group
membership if CustomerGroupSupport enabled).
On Sun, Nov 1, 2015 at 10:19 PM, André
Hello, list.
I've come across a problem I can't overcome.
Suppose I have a request to reset a password on some account for a user due
to account locked or password forgotten. I thought I could communicate the
new password to a user using external-email or external-note article. But it
is really to
set each user in each group. :)
Regards,
Jack
_
From: Anton Gubar'kov [mailto:[EMAIL PROTECTED]
Sent: 2008年11月10日 14:41 PM
To: User questions and discussions about OTRS.
Subject: [otrs] company tickets access control
Hello, list.
I've come across a problem I can&
Maybe someone else has a better solution, but you could reset and
email the password from Perl outside the ticket system.
bin/otrs.setPassword could be used for this.
Paul
2008/11/10 Anton Gubar'kov <[EMAIL PROTECTED]>:
> Hello, list.
>
> I've come across a problem I can't overcome.
> Suppose I
et the agent on the groups they are responsible to. This way could
>> narrow down the risk?
>>
>> In this way, you even can set each user in each group. :)
>>
>>
>>
>> Regards,
>>
>> Jack
>>
>>
>>
>> _
--
>
> *From:* Anton Gubar'kov [mailto:[EMAIL PROTECTED]
> *Sent:* 2008年11月10日 14:41 PM
> *To:* User questions and discussions about OTRS.
> *Subject:* [otrs] company tickets access control
>
>
>
> Hello, list.
>
> I've come across a
st2 can not read user test1’s tickets, despite they
are under the same CustomerID.
Jack
_
From: Anton Gubar'kov [mailto:[EMAIL PROTECTED]
Sent: 2008年11月11日 11:36 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] company tickets access control
Colleag
e customer who issued it. This is not reasonable.
Regards,
Jack
-Original Message-
From: Michiel Beijen [mailto:[EMAIL PROTECTED]
Sent: 2008年11月12日 08:00 AM
To: [EMAIL PROTECTED]; User questions and discussions about OTRS.
Subject: Re: [otrs] company tickets access control
Jack,
in
gt;
> Jack
>
>
>
> ____________
>
> From: Anton Gubar'kov [mailto:[EMAIL PROTECTED]
> Sent: 2008年11月11日 11:36 AM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] company tickets access control
>
>
>
> Colleagues, I&#
igned test1 to queue CustomerSubmit1, assigned test2 to queue
> > CustomerSubmit2.
> >
> > 6. Now, user test2 can not read user test1's tickets, despite they
> are
> > under the same CustomerID.
> >
> >
> >
> > Jack
> >
> >
> &
;> >
>> > 4. Assigned test1 to TestGroup1 and has read and write rights,
>> > assigned test1 to TestGroup2 and has read rights only. Assigned test2 to
>> > TestGroup2 and has rights to read and write.
>> >
>> > 5. Assigned test1 to queue CustomerSubmit1, assig
> as 2 test groups.
>>> >
>>> > 4. Assigned test1 to TestGroup1 and has read and write rights,
>>> > assigned test1 to TestGroup2 and has read rights only. Assigned test2
>>> to
>>> > TestGroup2 and has rights to read and write.
>
>The other problem I found
> is that if you move a ticket from the queue to another queue the ticket will
> not be traceable by the customer who issued it. This is not reasonable.
I agree, it should be possible for the customer to see the current
status of a ticket even it's been moved out of thei
Hello,
I setup a Linux (Slackware 10) server for my IT department recently we
have everything seemingly running smoothly however for some reason when
I log in from any customer account the "Company Tickets" section only
shows list of the current customers tickets and not a complete list of
all tic
Subject: Company Tickets Not Fully ShowingTo: otrs@otrs.orgHello,
I setup a Linux (Slackware 10) server for my IT department recently we
have everything seemingly running smoothly however for some reason when
I log in from any customer account the "Company Tickets" section only
shows list of the c
ot reasonable.
>
> Regards,
>
> Jack
>
> -Original Message-
> From: Michiel Beijen [mailto:[EMAIL PROTECTED]
> Sent: 2008年11月12日 08:00 AM
> To: [EMAIL PROTECTED]; User questions and discussions about OTRS.
> Subject: Re: [otrs] company tickets access control
>
&g
I've got an installation of OTRS 2.3.4 (with ITSM 1.2.3 integrated).
I've successfully integrated everything perfectly with our Active
Directory structure - both agents and customers can login (only to
their respective front ends) and operate correctly authenticated with
AD.
The one remaining issu
The best way to accomplish this, and correct me if I am wrong, is with roles.
Roles allow for OTRS to grant access based upon the roll. For example, you
could have the role of supervisor where they can see the the tickets for all of
the user (customer or agent) that they supervise.
Below is
Thanks Jeremy
Unfortunately roles only cover the rights for the Agent user, not for the
Customer user.
Perhaps I should have been more clear - we need our Customer users (on the
customer.pl frontend) to be able to see each others tickets.
2009/3/30 Jeremy Adams
> The best way to accomplish thi
to enable
this CustomerIDs field, changing ~/Kernel/Config.pm and ~/Kernel/User.pm
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Matthew
Coulson
Sent: segunda-feira, 30 de março de 2009 10:04
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Company
Maurício
Thanks, that explains that CustomerIDs does work how I thought it did. It's
no good - we have far too many customers to do this with. With only a dozen
or so I can understand this being an effective solution, but it's
unmanageable and unwieldy for the amount we need to be dealing with.
2
Further to this, I've come up with the following map which solves the
problem:
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required,
storage-type
[ 'UserSalutation', 'Title', '
Hello,
i've installed OTRS for a few weeks, and a client report me that he can't
see his company's tickets.
his colleague posted some tickets, and so did he.
everyone can see his own tickets, but can't see the colleague's tickets.
the 2 of them belong to a group and the parameter CustomerGroupSu
Yannick Costa wrote:
i've installed OTRS for a few weeks, and a client report me that he
can't see his company's tickets.
his colleague posted some tickets, and so did he.
everyone can see his own tickets, but can't see the colleague's
tickets.
the 2 of them belong to a group and the param
Ok,
Thank you very much for your reply.
I gave them the same customerID, as you told me, and this works fine.
Bye and thank you
Yann
On 7/19/07, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]> wrote:
Yannick Costa wrote:
> i've installed OTRS for a few weeks, and a client report me that he
> c
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