Re: Need solution
Hi, When you click the row in table one write a active link on the menu/row choice of table1 and refersh the table2 using change field action. and do a run process action PERFORM-ACTION-TABLE-DESELECTALL table_field_ID. otherwise go to properties of table2 and select advancd display properties and in the refersh table option and select no selection. 1,2,3 -- solution--- when the table1 get refreshed using the $LASTCOUNT$ keyword set the no of rows returned in the temp1 variable. Do the same for table2 after it is getting refreshed. check the temp1 and temp2 and in the run if qualification of Active link and make the button is enable or disable as per ur requirement. Try this out. it may help Thanks, Meenakshinathan ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Window Load
No and Yeseverything is completed loading when the button is pressedso all AL's are done...Yes I have on submit set to keep previous L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, October 17, 2006 5:54 AM To: arslist@ARSLIST.ORG Subject: Re: Window Load LJ, Is the commit changes happening before the On Loaded active links? What is the user preferences settings for On Submit set to? (Keep previous?) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 10/17/06, L. J. Head [EMAIL PROTECTED] wrote: ** I'm having an interesting issue I was hoping you folks have come across before. I have a button that sets some values and then performs a Commit Changes action. I am seeing some strange actions however. I see the start of the button AL's ACTL /* Mon Oct 16 2006 22:08:43 */ ACTL Start active link processing -- Operation - On Control ACTL /* Mon Oct 16 2006 22:08:43 */ ACTL --1-- Start active link processing -- Operation - On Loaded ACTL /* Mon Oct 16 2006 22:08:43 */ ACTL --1-- Stop active link processing - On Loaded ACTL /* Mon Oct 16 2006 22:08:44 */ ACTL Stop active link processing - On Control the thing I'm not understanding is why the On Loaded AL's are firingthis is happening in a regular form in create mode. No windows are opening when this button is pressed. Nothing in the manual is saying why a button press causing a 'commit changes' which causes a submit should cause window loaded actions to fireyour help is appreciated L. J. Head Software Engineer Remedy Approved Consultant ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Window Load
LJ, What I mean is this... What should the User Tool do after it submits a record? (The answer depends on what the User Preferences say to do.) If the button workflow has something like the following then the described behaviour makes perfect sense to me. 1) Button is clicked to trigger workflow like the following... Set fields... Push fields... ( do stuff ...) Commit changes -- Submit record to DB -- Process what the Client should do after submitting a record And if needed, continue on and process any Button triggered workflow that was defined to be processed after the Commit Changes action/Active link. Note: If you change the user preferences you may see Set Default active links fire. (If there are any of those on the form.) I have not tested to confirm this... but I think the progression is something like... Behaviour for On Submit Clear all -- on Loaded trigger after fields are cleared. Keep previous field values -- on Loaded trigger (no values changed) Set Fields to Default Values --Set default triggered, then on Loaded trigger -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 10/17/06, L. J. Head [EMAIL PROTECTED] wrote: No and Yeseverything is completed loading when the button is pressedso all AL's are done...Yes I have on submit set to keep previous L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, October 17, 2006 5:54 AM To: arslist@ARSLIST.ORG Subject: Re: Window Load LJ, Is the commit changes happening before the On Loaded active links? What is the user preferences settings for On Submit set to? (Keep previous?) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 10/17/06, L. J. Head [EMAIL PROTECTED] wrote: ** I'm having an interesting issue I was hoping you folks have come across before. I have a button that sets some values and then performs a Commit Changes action. I am seeing some strange actions however. I see the start of the button AL's ACTL /* Mon Oct 16 2006 22:08:43 */ ACTL Start active link processing -- Operation - On Control ACTL /* Mon Oct 16 2006 22:08:43 */ ACTL --1-- Start active link processing -- Operation - On Loaded ACTL /* Mon Oct 16 2006 22:08:43 */ ACTL --1-- Stop active link processing - On Loaded ACTL /* Mon Oct 16 2006 22:08:44 */ ACTL Stop active link processing - On Control the thing I'm not understanding is why the On Loaded AL's are firingthis is happening in a regular form in create mode. No windows are opening when this button is pressed. Nothing in the manual is saying why a button press causing a 'commit changes' which causes a submit should cause window loaded actions to fireyour help is appreciated L. J. Head Software Engineer Remedy Approved Consultant ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Managing field access
Hi all, I was wondering if there was a better/faster way of managing the permission/access on several fields. I am currently creating some Active Link and Active Link guides to change the permission(Visible/Hiden + Write/Read-Only) of some fields based on the status. My application as more then 100 different fields which need to be considered in therm of access. I understand that I can create a AL base on a every status which then start on ALG which contains another buch of AL but is there another way of doing this? I mean, on top of being very borring to do it is time consuming and very redundant. Is there anything I could do to manage my fields access differently? Such as locking up(Read-Only) all the fields that are part of a tab(page field tab)... I realize that I could also use the field permission tab to establish the access the each field but I hate to see an open field and get an error msg to advise the user that they cannot change the value in it. If the user cannot write in the field, I want to see it grayed out. Let me know please. Thank you. Mathieu Pitre ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Runmacro and runmacro.cat file on Linux - can not open catalog file
Why if you use the RunWoMacro api in the user community that does not need all the configuration setup. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: 10-17-2006 03:25 PM To: arslist@ARSLIST.ORG Subject: Re: Runmacro and runmacro.cat file on Linux - can not open catalog file You have to copy the api directory from the linux server installation file to this machine. This will allow you to use runmacro. There used to be a KB entry for this as well but due to the current problems with the BMC support website I guess it might be difficult to get to that. Kind regards, Michiel On 10/16/06, sssrae [EMAIL PROTECTED] wrote: Hi, Trying to run runmacro from a Linux ES3 box. Took the binary and cat files from installation archive. Having problems with runmacro binary not able to locate the runmacro.cat file. Can anyone maybe help me of what Im doing wrong?! Thanks!! Best regards, Rasmus Adding a scenario showing my problem: # locale LANG=C LC_CTYPE=C LC_NUMERIC=C LC_TIME=C LC_COLLATE=C LC_MONETARY=C LC_MESSAGES=C LC_PAPER=C LC_NAME=C LC_ADDRESS=C LC_TELEPHONE=C LC_MEASUREMENT=C LC_IDENTIFICATION=C LC_ALL= # ls /arsystem/linux/locale/C arsystem.cat runmacro.cat # export NLSPATH=/arsystem/linux/locale/C # ./runmacro -h /dummy-to-test-if-bin-can-find-cat-file Action Request System Unix Runmacro Version 6.3 Copyright (c) BMC Software, Inc. 1991-2005. All rights reserved. Can not open catalog file runmacro.cat. -- View this message in context: http://www.nabble.com/Runmacro-and-runmacro.cat-file-on-Linux---can-not- open-catalog-file-tf2451833.html#a6833360 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org Disclaimer: The information in this email and in any files transmitted with it, is intended only for the addressee and may contain confidential and/or privileged material. Access to this email by anyone else is unauthorized. If you receive this in error, please contact the sender immediately and delete the material from any computer. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is strictly prohibited. Statement and opinions expressed in this e-mail are those of the sender, and do not necessarily reflect those of STC. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Incident Management Permissions 7.0 patch 2
I am building our Test Box with the New ARSystem 7.0.1 and ITSM Suite 7.0 Patch 2 - everything was working fine - but now the permissions on the Incident Managment are not working - (Incident User, Viewer, Master, Admin etc) - they are there but when assign to People it is like those users do not have permissions. I have tried reinstalling Incident Managment but receive fatel errors due to the version. Any ideas. Oracle 10g Linux Red Hat System ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Attachment buttons on web
** Hi Rick That sounds strange, In addition to what Craig mentioned about the Add button not being allowed in search mode, remember that the action command labels are view specific you need to set them for each view. If its not either of those, then it sounds like a bug. RegardsDave David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick cook Sent: Tuesday, October 17, 2006 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Attachment buttons on web I know that's true for all of the buttons except Add. But even Add isn't showing up. Weird part is that it's there on some views, but noton others of the same form. Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Sanders Sent: Tuesday, October 17, 2006 3:42 AM To: arslist@ARSLIST.ORG Subject: Re: Attachment buttons on web ** Hi Rick I think youll find that the attachment field buttons are only visible when the focus is set to an attachment field slot click on the row in the attachment pool and the buttons you defined should then show. Try using an active link on window open/loaded to set focus to the field and hopefully your buttons will initially be visible. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, October 16, 2006 10:00 PM To: arslist@ARSLIST.ORG Subject: Attachment buttons on web ** Is there some reason that attachment command buttons would not appear in a web view? There are values entered in the attachment label fields for the attachment pool, but the buttonsdon't show up at all. ARS/MT 7.0 patch 2 AND ARS/MT 6.3 patch 16 (both are having the problem). Win2k3/SQL2k IE 6.0.29 -- Rick Cook Cook Enterprises 253-278-4112 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Managing field access
** If you are using Version 6 or later you can take advantage of the Advanced setting on a Change action within an Active Link. ^ lets you use a form variable instead of a hard coded field name.Set up a table with each row containing a field name. Create an alink guide which walks that table and calls an active link which does a Change field action using each field from that table. I have not done this but it sounds as though it would work. The one issue I see is that you cannot control, through a form variable, field access or visibility. So, you may have to add a bit more logic. On 10/17/06, Mathieu Pitre [EMAIL PROTECTED] wrote: Hi all,I was wondering if there was a better/faster way of managing thepermission/access on several fields. I am currently creating some ActiveLink and Active Link guides to change the permission(Visible/Hiden + Write/Read-Only) of some fields based on the status. My application as morethen 100 different fields which need to be considered in therm of access. Iunderstand that I can create a AL base on a every status which then start on ALG which contains another buch of AL but is there another way of doingthis? I mean, on top of being very borring to do it is time consuming andvery redundant. Is there anything I could do to manage my fields access differently? Such as locking up(Read-Only) all the fields that are part ofa tab(page field tab)... I realize that I could also use the fieldpermission tab to establish the access the each field but I hate to see an open field and get an error msg to advise the user that they cannot changethe value in it. If the user cannot write in the field, I want to see itgrayed out.Let me know please. Thank you.Mathieu Pitre ___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com703-376-1249 __20060125___This posting was submitted with HTML in it___
Re: SupportWeb
Haha... I thought I might be in the clear, updating an existing ticket. You must have a Customer Support License to modify issues. (ARERR 50171) *sigh* -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Attachment buttons on web
** And I would agree with you...if they hadn't started magically appearing this morning. It appears the gremlins used their powers for good instead of evil. I guess I won't look a gift horse in the mouth. Rick On 10/17/06, David Sanders [EMAIL PROTECTED] wrote: ** Hi Rick That sounds strange, In addition to what Craig mentioned about the Add button not being allowed in search mode, remember that the action command labels are view specific – you need to set them for each view. If it's not either of those, then it sounds like a bug. Regards…Dave David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Rick cook Sent: Tuesday, October 17, 2006 2:21 PMTo: arslist@ARSLIST.ORG Subject: Re: Attachment buttons on web I know that's true for all of the buttons except Add. But even Add isn't showing up. Weird part is that it's there on some views, but noton others of the same form. Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David SandersSent: Tuesday, October 17, 2006 3:42 AMTo: arslist@ARSLIST.ORGSubject: Re: Attachment buttons on web ** Hi Rick I think you'll find that the attachment field buttons are only visible when the focus is set to an attachment field slot – click on the 'row' in the attachment pool and the buttons you defined should then show. Try using an active link on window open/loaded to set focus to the field and hopefully your buttons will initially be visible. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, October 16, 2006 10:00 PMTo: arslist@ARSLIST.ORG Subject: Attachment buttons on web ** Is there some reason that attachment command buttons would not appear in a web view? There are values entered in the attachment label fields for the attachment pool, but the buttonsdon't show up at all. ARS/MT 7.0 patch 2 AND ARS/MT 6.3 patch 16 (both are having the problem). Win2k3/SQL2k IE 6.0.29 __20060125___This posting was submitted with HTML in it___
SLM 7 install on Solaris
I wonder who responsible for the installer on SLM 7 on Solaris, now I need a graphical console to be able to install it Sigh -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: SLM 7 install on Solaris
That's because it's not a Remedy product! It's a BMC product! :-) Guillaume From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Tue 10/17/06 9:39 AM To: arslist@ARSLIST.ORG Subject: SLM 7 install on Solaris I wonder who responsible for the installer on SLM 7 on Solaris, now I need a graphical console to be able to install it Sigh -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: SLM 7 install on Solaris
And once you get a gui to install it, watch out for the following defect I have open about the installer: 1. DROP/BUILD BUG OCCURS IN (IF PRE-RELEASE) SLM 7.0, ARS 7.0, Solaris (but happens all platforms) 2. STEPS TO REPRODUCE: Try to install SLM application, the data collector piece It prompts you for information: Please provide the AR Server database information for BMC Service Level Management product For TNS Name, enter the connect stirng from you tnsnames.ora file, which you can tnsping For Database name, enter the database name of ARSystem Enter ARAdmin for your Database User and AR#Admin# for the password 3. ACTUAL RESULTS: Error: Database connection failed: ITSM7 ARSystem 1521 ARAdmin. Please try again. 4. EXPECTED RESULTS: The dialog labels are completely misleading, what we've had to do to make it work: TNS Name: machine name where oracle DB resides Database name: SID value from tnsnames.ora file 5. ADDITIONAL INFO: I am trying to install SLM 7.0 on a Solaris 9 server, and I have met all the prerequisites. The install starts out fine, but when it reaches the point where it tries to verify my ARAdmin login on my Oracle server, it gets an error saying it cannot connect (please see the attached screen shots file). I know the connection can be made, because I can both tnsping the connect string (ITSM7), and I can also actually login on the ARAdmin account using sqlplus (from Oracle). My shell environment has all the Oracle environment variables in it that describe the database, and has the LD_LIBRARY_PATH variable containing all the 32-bit Oracle binaries. What is the connection method this installer uses to attempt the database connection? How can I force it to properly find my database? I am running the SLM install as root on my AR server, but the database itself is on another host (referred to by the ITSM7 TNS name I mentioned before). And of course, the AR server itself is functioning just fine against that database. -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Jarl Grøneng [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/17/2006 08:39 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject SLM 7 install on Solaris I wonder who responsible for the installer on SLM 7 on Solaris, now I need a graphical console to be able to install it Sigh -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: A question for SLA module
** Thank you allI have worked in other problems and i have not do tests in this sla issue, yet.But, thank you for the responses...Lee, your email seems correct, i think and test about this.. Best regards.2006/10/16, Lee Phillippi [EMAIL PROTECTED]: The Terms and Conditions need to be based on criteria that does notchange.If the value of a Terms and Conditions field changes, the SLA willnot apply and SLA will not have the opportunity to Stop When or Exclude When.It will keep running, notifications will be sent, etc.You need tomove everything in your Terms and Conditions into the Start When field.Then add the negative of the Start When criteria into the Exclude when field.This will put the SLA into pending if the value changes.If itchanges back, the SLA timer will continue where it stopped. You don't wantto use the Stop When field for this because it won't restart the SLA if the value changes back.This would create a loop hole allowing employees tostop the SLAs all together by changing the priority or assigned to groupfor just one second.You also need this to allow legit issues that are bounced back and forth.Once the SLA stops it will not start again orcreate a new SLA.Your Terms and Conditions need to be based on valuesthat do not change - customer type = gold, company name = X, etc. ___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Changepoint from Compuware and Integration
** I checked the list and found no hits related to Changepoint software.I have a client who wants to integrate a solution with this software because Changepoint apparently does not provide the functionality they seek, yet they don't want to change over to a full Remedy shop. Has anyone worked up any kind of integration with Changepoint from Compuware? What the client has in mind is to treat the sales opportunity and the ensuing processes as objects, involving Remedy to run the notification and approval processes. Any help, any knowledge of Changepoint at all would be appreciated. Thanks in advance.-- Bob Rowe, Remedy Action Request System Development and Administration [EMAIL PROTECTED]The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi __20060125___This posting was submitted with HTML in it___
Re: Incident Management Permissions 7.0 patch 2
Pam, What is the error message you receive if any? Is it coming from the server or from workflow? Or are they just unable to login? Here are a couple things to validate - does the data in the Person entry match the data in the User entry? particularly regarding group permissions, login and license type? Are there entries in CTM:PeoplePermissionGroups for people and their permissions. Should be 1 per person per group for ITSM type groups (not for Administrator or other non-ITSM groups.) It's strange that it worked at first and stopped. That would make me suspect a licensing issue. If you have permissions to be everything under the sun (AR Goddess), but your license suddenly becomes a read license, you look like an AR Nobody to the system. Hope that helps. Colleen Eilbert Effective Technologies Pam Hollis wrote: I am building our Test Box with the New ARSystem 7.0.1 and ITSM Suite 7.0 Patch 2 - everything was working fine - but now the permissions on the Incident Managment are not working - (Incident User, Viewer, Master, Admin etc) - they are there but when assign to People it is like those users do not have permissions. I have tried reinstalling Incident Managment but receive fatel errors due to the version. Any ideas. Oracle 10g Linux Red Hat System ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
ITSM 7.0 permissions summary ?
Hello all, Is there any particular document that summarizes the permissions (application permissions, etc.) in ITSM 7.0 - rather than having to slog through all the user manuals where it says something like to do this you have to be an Asset Manager? Just looking for a chart or something that might make it easier for us to figure out what kinds of things we have to add, etc. Thanks! Cindy ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Mid Tier - Long Applet Load Time
Title: RE: Mid Tier - Long Applet Load Time ** I'm having the same issue and have opened a ticket with Remedy. We'll see what they say. My issue is that for the midtier to see the changes to workflow, I have to flush the cache. After flushing the cache, it takes up to 2 minutes for users to access the pages for the first time. After that everything moves very fast. This is a midtier in AUS connecting to ARS in US. This was working fine pre-upgrade (5.0). Midtier 6.3 p 18 ARS 6.3 p18 IIS ServletExce 5 p6 Win 2000 Java 1.5.01 I'll update on what Remedy suggests. Thanks, Jamie Blodgett -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Heider, StephenSent: Tuesday, October 17, 2006 8:50 AMTo: arslist@ARSLIST.ORGSubject: Re: Mid Tier - Long Applet Load Time** Fred, Does this script work with Mid Tier 6.3? I recall several discussions last year regarding this and I was left with the impression that it would not work with 6.3. From the June 6, 2005thread entitled "Mid Tier 6.3 Performance on IIS" [On May 10th, I asked Remedy Support about a 6.3 version of the "Auto-load Mid Tier Cache" program and received the following response: "It is unknown at this time if a modification to the program you mentioned will be made so that it can be used with Mid Tier 6.3"] Stephen Mid Tier 6.3 p17 ARS 6.3 p16 ServletExec 5 Windows Server 2003 IIS 6 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick WSent: Monday, October 16, 2006 10:21 AMTo: arslist@ARSLIST.ORGSubject: Re: Mid Tier - Long Applet Load Time ** Mid-Tier "compiles" to the Java heap memory (this is for 6.3, I don't know about 7 yet). Remedy has a script you can request that basically just does a request on each of the forms you use to have the Mid-Tier load them into memory. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, StephenSent: Monday, October 16, 2006 9:09 AMTo: arslist@ARSLIST.ORGSubject: Re: Mid Tier - Long Applet Load Time ** A question about first load caching... Does Mid Tier simply download one or more files to the local client OR does Mid Tier first "compile" or "assemble" one or more files and then download to the client? If it's the later then is there a way to force Mid Tier to pre-compile or pre-assemble the files? ARS and Mid-Tier 7.0.1 Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Monday, October 16, 2006 9:52 AMTo: arslist@ARSLIST.ORGSubject: Re: Mid Tier - Long Applet Load Time ** Lori: Looks about right. The system has to generate the Java Server Pages code for the form and that definitely takes time. Second and later loads of the page should be one second. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lori Gumbiner Sent: Monday, October 16, 2006 6:23 AM To: arslist@ARSLIST.ORG Subject: Mid Tier - Long Applet Load Time ** Hi, All - We are developing our first true Mid Tier application, and are finding that anytime we perform an Admin cache of the mid tier server, the first time an end user then loads the applet, it is taking 15 - 30 seconds. This seems long to us. Can we please get input from others about load times? TIA... *Lori System Specs: ARS Mid Tier 6.3, p17 HelpDesk 5.6 Oracle 9.2 Sun Solaris 9 * Lori Gumbiner IT Systems Architecture - Process Automation Initiatives Walgreens Co. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ CONFIDENTIALITY: The information contained in this transmission may contain privileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication, and the information contained in it, is strictly prohibited. If you are not the intended recipient, please contact the sender and immediately destroy all copies of the original message. __20060125___This posting was submitted with HTML in it___
Re: ardbcquery.dll and caieventcmd.dll, where do they go?
Alex, ardbcquery.dll goes under each of the ITSM modules' 'bin' directories. c:\Program Files\AR System\server_name\BMC Remedy Asset Management\bin c:\Program Files\AR System\server_name\BMC Remedy Change Management\bin c:\Program Files\AR System\server_name\BMC Remedy Incident Management\bin c:\Program Files\AR System\server_name\BMC Remedy Problem Management\bin same for caieventcmd.dll, however, I could not find it under Asset Management c:\Program Files\AR System\server_name\BMC Remedy Change Management\bin c:\Program Files\AR System\server_name\BMC Remedy Incident Management\bin c:\Program Files\AR System\server_name\BMC Remedy Problem Management\bin I don't think you need to modify ar.cfg, just restart the service. There was a bug with ardbcquery.dll in the 7.0 release and Remedy sent users a new version. I just replaced the old file with this new one and restarted the server. Rgds, Chris ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Mid Tier - Long Applet Load Time
Title: RE: Mid Tier - Long Applet Load Time ** Jamie: Looks like a long-fat connection (network latency) problem between the Mid-Tier server and your ARS server. I know that there is a program available that will 'pre-load' the cache and you might want to utilize it. James McKenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Blodgett, Jamie Sent: Tuesday, October 17, 2006 7:36 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Long Applet Load Time ** I'm having the same issue and have opened a ticket with Remedy. We'll see what they say. My issue is that for the midtier to see the changes to workflow, I have to flush the cache. After flushing the cache, it takes up to 2 minutes for users to access the pages for the first time. After that everything moves very fast. This is a midtier in AUS connecting to ARS in US. This was working fine pre-upgrade (5.0). Midtier 6.3 p 18 ARS 6.3 p18 IIS ServletExce 5 p6 Win 2000 Java 1.5.01 I'll update on what Remedy suggests. Thanks, Jamie Blodgett __20060125___This posting was submitted with HTML in it___
Re: Mid Tier - Long Applet Load Time
** Hi Jamie, Rick Cook mentions complete new architecture; subject re-work includes a change in use of java. Specifically, MT 5.1.2 and earlier relied on client-side java, with some JRE version-specific issues. Example: MT 5.1.2 would not work with Java 1.5.01 mentioned in your architecture, at least in our environment. Last information I had on MT 6.3: MTis server-side _javascript_ only, not relying on any java at the client at all, so the server dataflow and memory-management concerns are quite different. Also, the 'freshness' indicator in MT is not that reliable, so MT cannot necessarily discern an ARS-side change without that cache-flush action (forcing a retrieve of current form constructions). HTH... dwm Don W. McClure, P.E.Systems EngineerUniversity of North Texas[EMAIL PROTECTED] 940.565.3287 "Blodgett, Jamie" [EMAIL PROTECTED] 17-Oct-06 9:36 AM I'm having the same issue and have opened a ticket with Remedy. We'll see what they say. My issue is that for the midtier to see the changes to workflow, I have to flush the cache. After flushing the cache, it takes up to 2 minutes for users to access the pages for the first time. After that everything moves very fast. This is a midtier in AUS connecting to ARS in US. This was working fine pre-upgrade (5.0). Midtier 6.3 p 18 ARS 6.3 p18 IIS ServletExce 5 p6 Win 2000 Java 1.5.01 I'll update on what Remedy suggests. Thanks, Jamie Blodgett -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Heider, StephenSent: Tuesday, October 17, 2006 8:50 AMTo: arslist@ARSLIST.ORGSubject: Re: Mid Tier - Long Applet Load Time** Fred, Does this script work with Mid Tier 6.3? I recall several discussions last year regarding this and I was left with the impression that it would not work with 6.3. From the June 6, 2005thread entitled "Mid Tier 6.3 Performance on IIS" [On May 10th, I asked Remedy Support about a 6.3 version of the "Auto-load Mid Tier Cache" program and received the following response: "It is unknown at this time if a modification to the program you mentioned will be made so that it can be used with Mid Tier 6.3"] Stephen Mid Tier 6.3 p17 ARS 6.3 p16 ServletExec 5 Windows Server 2003 IIS 6 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick WSent: Monday, October 16, 2006 10:21 AMTo: arslist@ARSLIST.ORGSubject: Re: Mid Tier - Long Applet Load Time ** Mid-Tier "compiles" to the Java heap memory (this is for 6.3, I don't know about 7 yet). Remedy has a script you can request that basically just does a request on each of the forms you use to have the Mid-Tier load them into memory. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, StephenSent: Monday, October 16, 2006 9:09 AMTo: arslist@ARSLIST.ORGSubject: Re: Mid Tier - Long Applet Load Time ** A question about first load caching... Does Mid Tier simply download one or more files to the local client OR does Mid Tier first "compile" or "assemble" one or more files and then download to the client? If it's the later then is there a way to force Mid Tier to pre-compile or pre-assemble the files? ARS and Mid-Tier 7.0.1 Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Monday, October 16, 2006 9:52 AMTo: arslist@ARSLIST.ORGSubject: Re: Mid Tier - Long Applet Load Time ** Lori: Looks about right. The system has to generate the Java Server Pages code for the form and that definitely takes time. Second and later loads of the page should be one second. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lori Gumbiner Sent: Monday, October 16, 2006 6:23 AM To: arslist@ARSLIST.ORG Subject: Mid Tier - Long Applet Load Time ** Hi, All - We are developing our first true Mid Tier application, and are finding that anytime we perform an Admin cache of the mid tier server, the first time an end user then loads the applet, it is taking 15 - 30 seconds. This seems long to us. Can we please get input from others about load times? TIA... *Lori System Specs: ARS Mid Tier 6.3, p17 HelpDesk 5.6 Oracle 9.2 Sun Solaris 9 * Lori Gumbiner IT Systems Architecture - Process Automation Initiatives Walgreens Co. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ CONFIDENTIALITY: The information contained in this transmission may contain privileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication, and
Re: Incident Management Permissions 7.0 patch 2
The reason it stopped working is I was trying to get a Role setup and was having problems and believe they got corrupted. - but not 100% sure. You don't get an error message - unless the forms doesn't have any other permissions and then you get the message stating that the User isn't Licensed for that Form. But, otherwise if it has Public permissions or another permission the user is a member of - it comes up fine. The problem is that the forms/applications do not display on the Home Page or the navigation links either - unless they have Public permissions. It is very weird. We are trying to reinstall Incident but get a fatel error message that my version is different. Pam Hollis Senior Programmer - Remedy Tractor Supply Company (615 )366-4617 (telephone) (615) 277-4617 (fax) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Colleen M. Eilbert Sent: Tuesday, October 17, 2006 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Management Permissions 7.0 patch 2 Pam, What is the error message you receive if any? Is it coming from the server or from workflow? Or are they just unable to login? Here are a couple things to validate - does the data in the Person entry match the data in the User entry? particularly regarding group permissions, login and license type? Are there entries in CTM:PeoplePermissionGroups for people and their permissions. Should be 1 per person per group for ITSM type groups (not for Administrator or other non-ITSM groups.) It's strange that it worked at first and stopped. That would make me suspect a licensing issue. If you have permissions to be everything under the sun (AR Goddess), but your license suddenly becomes a read license, you look like an AR Nobody to the system. Hope that helps. Colleen Eilbert Effective Technologies Pam Hollis wrote: I am building our Test Box with the New ARSystem 7.0.1 and ITSM Suite 7.0 Patch 2 - everything was working fine - but now the permissions on the Incident Managment are not working - (Incident User, Viewer, Master, Admin etc) - they are there but when assign to People it is like those users do not have permissions. I have tried reinstalling Incident Managment but receive fatel errors due to the version. Any ideas. Oracle 10g Linux Red Hat System ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Mid Tier - Long Applet Load Time
Title: RE: Mid Tier - Long Applet Load Time ** Rick: I agree. However, the MT server is on a different continent. This is why I think the fat-long problem associated with RPC traffic happens. (If you need more information on this, look for the Riverbed traffic shaping device, they have a real good explanation on this problem.) This is made worse by the methods used by MT 6.3 + to transfer traffic from the ARS server to the MT server. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, October 17, 2006 7:57 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Long Applet Load Time ** I agree that her network is a concern, but the pre-caching should at least isolate that as the source of any remaining lag time. Perhaps if they added a second web server closer to the clients, and pre-cached to that, it would take care of the problem either way. Rick On 10/17/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Rick: I think the problem is due to the method used to move information from the ARS server to the MT server for forms and workflow. This is not so obvious when the two are located on the same network segment but can become very visible when the ARS server and MT server are separated by a great distance. This slows down form loading to a crawl. Of course there is a script or program that can force the MT server to 'pre-cache' once the cache is flushed. This may or may not solve Jamie's problem... James McKenzie L-3 GSI __20060125___This posting was submitted with HTML in it___
Re: OT - BMC-Remedy Tech Support PRAISE
She resolved a issue in just couple of minutes...good support!!. Regards, Anthony -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, July 18, 2006 12:54 AM To: arslist@ARSLIST.ORG Subject: Re: OT - BMC-Remedy Tech Support PRAISE Yup, I've worked with Barb before, and I look forward to the next time. She's one of the good ones! Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Monday, July 17, 2006 12:02 PM To: arslist@ARSLIST.ORG Subject: OT - BMC-Remedy Tech Support PRAISE After my 10 day ordeal with the initial service request, I was instructed to enter a NEW ticket for my application installation problems. THANK GOODNESS I DID! I have had the best support I have had in a very long time! This was like the support you used to get in the good old days. Barbara was fantastic. She reviewed my logs, answered questions and helped me determine where *I* went wrong in my installation process. So, now I have the following to play with: ARS 6.3 Patch 17 HD 6.0 CMDB 1.1 (yeah I know) Reconciliation Engine Mid-Tier 6.3 Patch 17 AR Email Engine Approval Server Windows 2003 Enterprise Oracle 10g with the 9 libs 8 gig of Ram Massive buckets of storage! I'm a very happy girl for a Monday! Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Mid Tier - Long Applet Load Time
** Actually, this is to the second webserver. The users are in AUS. We setup that server last year to address the latency concerns under 5.0. It helped tremendously. Now the cache issue with 6.3 is killing us. I agree that the pre-caching should help. I'm hoping Remedy will provide that (unless someone else has a copy?). Thanks! Jamie -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Rick CookSent: Tuesday, October 17, 2006 10:57 AMTo: arslist@ARSLIST.ORGSubject: Re: Mid Tier - Long Applet Load Time** I agree that her network is a concern, but the pre-caching should at least isolate that as the source of any remaining lag time. Perhaps if they added a second web server closer to the clients, and pre-cached to that, it would take care of the problem either way. Rick On 10/17/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Rick: I think the problem is due to the method used to move information from the ARS server to the MT server for forms and workflow. This is not so obvious when the two are located on the same network segment but can become very visible when the ARS server and MT server are separated by a great distance. This slows down form loading to a crawl. Of course there is a script or program that can force the MT server to 'pre-cache' once the cache is flushed. This may or may not solve Jamie's problem... James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, October 17, 2006 7:49 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Long Applet Load Time ** Jamie, the issue is different between the two versions in part because the Mid-Tier architecture is completely different between v5 and v6.3 - with the more modern versions being MUCH better. One thing I have seen that is helpful from a user experience perspective with both 6.3 and 7.0 MT is to have someone (i.e. you) open each of the forms, via the MT, that the user will likely access. This pre-caches the copies of the forms to the MT server, which speeds up the initial load time to the user. Rick On 10/17/06, Blodgett, Jamie [EMAIL PROTECTED] wrote: ** I'm having the same issue and have opened a ticket with Remedy. We'll see what they say. My issue is that for the midtier to see the changes to workflow, I have to flush the cache. After flushing the cache, it takes up to 2 minutes for users to access the pages for the first time. After that everything moves very fast. This is a midtier in AUS connecting to ARS in US. This was working fine pre-upgrade ( 5.0). Midtier 6.3 p 18 ARS 6.3 p18 IIS ServletExce 5 p6 Win 2000 Java 1.5.01 I'll update on what Remedy suggests. Thanks, Jamie Blodgett __20060125___This posting was submitted with HTML in it___ -- Rick CookCook Enterprises253-278-4112 __20060125___This posting was submitted with HTML in it___ CONFIDENTIALITY: The information contained in this transmission may contain privileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication, and the information contained in it, is strictly prohibited. If you are not the intended recipient, please contact the sender and immediately destroy all copies of the original message. __20060125___This posting was submitted with HTML in it___
Re: Mid Tier - Long Applet Load Time
Title: RE: Mid Tier - Long Applet Load Time ** I don't see why not since all it is doing is being a client and calling a URL. The only mod would be the differnet URL (5.x used /arsys/apps/... while 6.3 does not use the apps anymore) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, StephenSent: Tuesday, October 17, 2006 7:50 AMTo: arslist@ARSLIST.ORGSubject: Re: Mid Tier - Long Applet Load Time ** Fred, Does this script work with Mid Tier 6.3? I recall several discussions last year regarding this and I was left with the impression that it would not work with 6.3. From the June 6, 2005thread entitled "Mid Tier 6.3 Performance on IIS" [On May 10th, I asked Remedy Support about a 6.3 version of the "Auto-load Mid Tier Cache" program and received the following response: "It is unknown at this time if a modification to the program you mentioned will be made so that it can be used with Mid Tier 6.3"] Stephen Mid Tier 6.3 p17 ARS 6.3 p16 ServletExec 5 Windows Server 2003 IIS 6 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick WSent: Monday, October 16, 2006 10:21 AMTo: arslist@ARSLIST.ORGSubject: Re: Mid Tier - Long Applet Load Time ** Mid-Tier "compiles" to the Java heap memory (this is for 6.3, I don't know about 7 yet). Remedy has a script you can request that basically just does a request on each of the forms you use to have the Mid-Tier load them into memory. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, StephenSent: Monday, October 16, 2006 9:09 AMTo: arslist@ARSLIST.ORGSubject: Re: Mid Tier - Long Applet Load Time ** A question about first load caching... Does Mid Tier simply download one or more files to the local client OR does Mid Tier first "compile" or "assemble" one or more files and then download to the client? If it's the later then is there a way to force Mid Tier to pre-compile or pre-assemble the files? ARS and Mid-Tier 7.0.1 Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Monday, October 16, 2006 9:52 AMTo: arslist@ARSLIST.ORGSubject: Re: Mid Tier - Long Applet Load Time ** Lori: Looks about right. The system has to generate the Java Server Pages code for the form and that definitely takes time. Second and later loads of the page should be one second. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lori Gumbiner Sent: Monday, October 16, 2006 6:23 AM To: arslist@ARSLIST.ORG Subject: Mid Tier - Long Applet Load Time ** Hi, All - We are developing our first true Mid Tier application, and are finding that anytime we perform an Admin cache of the mid tier server, the first time an end user then loads the applet, it is taking 15 - 30 seconds. This seems long to us. Can we please get input from others about load times? TIA... *Lori System Specs: ARS Mid Tier 6.3, p17 HelpDesk 5.6 Oracle 9.2 Sun Solaris 9 * Lori Gumbiner IT Systems Architecture - Process Automation Initiatives Walgreens Co. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Mid Tier - Long Applet Load Time
Title: RE: Mid Tier - Long Applet Load Time ** Don: Jamie's problem is well known for long distance RPC traffic. I attended a briefing on the Riverbed traffic shaping device and RPC is very 'chatty' and the longer the connection, the longer it takes to transfer information. The ultimate solution is to not use RPC, but that is not available right now. The second solution is to force the MT server to 'pre-cache' information AFTER the cache is flushed. The way that BMC does updates is to wait until a form is requested and then send over form data from the ARS server to the MT server. This is very slow the first time a form is called for. Add a long and slow connection and this makes things much, much worse. And I agree that the method used by MT 6.3 + needs work so that the system will update whenever a form is changed, not wait for a user to call for the form. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Don McClure Sent: Tuesday, October 17, 2006 7:58 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Long Applet Load Time ** Hi Jamie, Rick Cook mentions complete new architecture; subject re-work includes a change in use of java. Specifically, MT 5.1.2 and earlier relied on client-side java, with some JRE version-specific issues. Example: MT 5.1.2 would not work with Java 1.5.01 mentioned in your architecture, at least in our environment. Last information I had on MT 6.3: MT is server-side _javascript_ only, not relying on any java at the client at all, so the server dataflow and memory-management concerns are quite different. Also, the 'freshness' indicator in MT is not that reliable, so MT cannot necessarily discern an ARS-side change without that cache-flush action (forcing a retrieve of current form constructions). HTH... dwm Don W. McClure, P.E. Systems Engineer University of North Texas [EMAIL PROTECTED] 940.565.3287 __20060125___This posting was submitted with HTML in it___
Extra Message Info
** Listers, Does anyone know how to eliminate the extra information in a message like The preceding message occurred during the execution of active link KMT:TSK-CheckTransportNum02 -- action 2. (ARNOTE 1101) ??? Thanks, John M. Kovalcik Service Management Sr. Analyst ITIL Foundations Certified Kennametal Inc. __20060125___This posting was submitted with HTML in it___
Re: Mid Tier - Long Applet Load Time
** James: The RPC-situation certainly adds to all these transport delays. My main input was confirming experiences of some other users; specifically, the flush is necessary to guarantee that next form request does get the new form--and that the java vs _javascript_ change places additional load on the MT server (load previously borne by the web browser/plugins at the client--not overwhelming, but not inconsiderable). In at least our experience in this University setting: the demands on server hardwarecertainly has not decreased the workload for the MT platform, in moving from MT 5.1.2 to 6.3 to 7.0--- and that is even for users on campus only a few hops removed from MT! Don W. McClure, P.E.Systems EngineerUniversity of North Texas[EMAIL PROTECTED] 940.565.3287 "McKenzie, James J C-E LCMC HQISEC/L3" [EMAIL PROTECTED] 17-Oct-06 10:05 AM Don: Jamie's problem is well known for long distance RPC traffic. I attended a briefing on the Riverbed traffic shaping device and RPC is very 'chatty' and the longer the connection, the longer it takes to transfer information. The ultimate solution is to not use RPC, but that is not available right now. The second solution is to force the MT server to 'pre-cache' information AFTER the cache is flushed. The way that BMC does updates is to wait until a form is requested and then send over form data from the ARS server to the MT server. This is very slow the first time a form is called for. Add a long and slow connection and this makes things much, much worse. And I agree that the method used by MT 6.3 + needs work so that the system will update whenever a form is changed, not wait for a user to call for the form. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Don McClure Sent: Tuesday, October 17, 2006 7:58 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Long Applet Load Time ** Hi Jamie, Rick Cook mentions complete new architecture; subject re-work includes a change in use of java. Specifically, MT 5.1.2 and earlier relied on client-side java, with some JRE version-specific issues. Example: MT 5.1.2 would not work with Java 1.5.01 mentioned in your architecture, at least in our environment. Last information I had on MT 6.3: MT is server-side _javascript_ only, not relying on any java at the client at all, so the server dataflow and memory-management concerns are quite different. Also, the 'freshness' indicator in MT is not that reliable, so MT cannot necessarily discern an ARS-side change without that cache-flush action (fo rcing a retrieve of current form constructions). HTH... dwm Don W. McClure, P.E. Systems Engineer University of North Texas [EMAIL PROTECTED] 940.565.3287 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Remedy and UNION joins..
** Hello Listers, Iam attempting to do something (which I know is unsupported)and I wonder if anyone of you have done that before.. Setup: My customer here is using Remedy Customer Support 5.x. They are on ARS 6.3 patch 16 on Sun OS version 5.9 and using Sybase as the backend database version 12.5.0.3/EBF 11331 ESD#3 and Char set ISO_1. Problem and Proposed Workaround: There is a OTB join between two forms SHARE:Association and SHARE:Attachment, that has two indexed fields instanceId1 and instanceId2. Theseforms are the base forms of a inner join SHARE:AssocAttachment_join where SHARE:Association is the Primary form and SHARE:Attachment is the secondary form. The join criteria is: ($instanceId1$ = 'instanceId') OR ($instanceId2$ = 'instanceId') BothinstanceId1 and instanceId2 are indexed on two seperate indexesand exist onthe SHARE:Association formAND instanceId is indexed on thesecondary form SHARE:Attachment. A search on this join uses a table scan on both the tables instead of using the indexes and using a index scan because an OR is used in the criteria to create that join. If this join were a UNION (OR) join, we noticed that it would use the indexes instead of doing a table scan and the results are returned much faster than the default OTB join - we tested this at DB level - not through the application... So what if we were to modify the join definition internally in the database on the T table that belongs to this join?And this modified join was aUNION join.?? Would it work after restarting the AR Server to re-read that definition? I'm wondering if anyone of you have attempted this? What would the results be? Would it work?If it does work, anything I got to be careful of? Maybe restore the original join during an ARSystem upgrade??? The reason we are doing this is that these kind of joins are causing the CSS application to run extremely slow on tables where there is a row count of more than 100K to perform queries on these tables. On one of the table where there is a row count of 100K it takes upto 11 minutes at times to return the results, while if we used a UNION join the same result is returned in a second or 2... It would be nice to get a feeler on this if anyone has attempted this before... Cheers Joe D'Souza Remedy Developer / Consultant, Shyle Networks, New Jersey. __20060125___This posting was submitted with HTML in it___
Re: Extra Message Info
** Only Administrators see that! Your users will not see it. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John KovalcikSent: Tuesday, October 17, 2006 9:40 AMTo: arslist@ARSLIST.ORGSubject: Extra Message Info ** Listers, Does anyone know how to eliminate the extra information in a message like "The preceding message occurred during the execution of active link KMT:TSK-CheckTransportNum02 -- action 2. (ARNOTE 1101)" ??? Thanks, John M. Kovalcik Service Management Sr. Analyst ITIL Foundations Certified Kennametal Inc. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Mid Tier - Long Applet Load Time
Title: RE: Mid Tier - Long Applet Load Time ** Don: I agree that the flush requirement needs to be removed. However, I would not want to be the first user to access MT after a major form update! It takes a long time to load the form the first time. And my MT and ARS are on the same system... James McKenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Don McClure Sent: Tuesday, October 17, 2006 8:19 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Long Applet Load Time ** James: The RPC-situation certainly adds to all these transport delays. My main input was confirming experiences of some other users; specifically, the flush is necessary to guarantee that next form request does get the new form--and that the java vs _javascript_ change places additional load on the MT server (load previously borne by the web browser/plugins at the client--not overwhelming, but not inconsiderable). In at least our experience in this University setting: the demands on server hardware certainly has not decreased the workload for the MT platform, in moving from MT 5.1.2 to 6.3 to 7.0--- and that is even for users on campus only a few hops removed from MT! Don W. McClure, P.E. Systems Engineer University of North Texas [EMAIL PROTECTED] 940.565.3287 McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] 17-Oct-06 10:05 AM Don: Jamie's problem is well known for long distance RPC traffic. I attended a briefing on the Riverbed traffic shaping device and RPC is very 'chatty' and the longer the connection, the longer it takes to transfer information. The ultimate solution is to not use RPC, but that is not available right now. The second solution is to force the MT server to 'pre-cache' information AFTER the cache is flushed. The way that BMC does updates is to wait until a form is requested and then send over form data from the ARS server to the MT server. This is very slow the first time a form is called for. Add a long and slow connection and this makes things much, much worse. And I agree that the method used by MT 6.3 + needs work so that the system will update whenever a form is changed, not wait for a user to call for the form. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Don McClure Sent: Tuesday, October 17, 2006 7:58 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Long Applet Load Time ** Hi Jamie, Rick Cook mentions complete new architecture; subject re-work includes a change in use of java. Specifically, MT 5.1.2 and earlier relied on client-side java, with some JRE version-specific issues. Example: MT 5.1.2 would not work with Java 1.5.01 mentioned in your architecture, at least in our environment. Last information I had on MT 6.3: MT is server-side _javascript_ only, not relying on any java at the client at all, so the server dataflow and memory-management concerns are quite different. Also, the 'freshness' indicator in MT is not that reliable, so MT cannot necessarily discern an ARS-side change without that cache-flush action (fo rcing a retrieve of current form constructions). HTH... dwm Don W. McClure, P.E. Systems Engineer University of North Texas [EMAIL PROTECTED] 940.565.3287 __20060125___This posting was submitted with HTML in it___
Re: CA's Clarity and ARS 6.3
None. My guess is nobody else has built an integration. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jon Clayton Sent: Thursday, October 12, 2006 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: CA's Clarity and ARS 6.3 Did you get any responses. We are also implementing Clarity with the expectation of integrating with our Remedy apps. We are custom apps rather than ITSM. I think that may be a little bit more of an issue. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ++CONFIDENTIALITY NOTICE++ The information in this email may be confidential and/or privileged. This email is intended to be reviewed by only the individual or organization named above. If you are not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any review, dissemination or copying of this email and its attachments, if any, or the information contained herein is prohibited. If you have received this email in error, please immediately notify the sender by return email and delete this email from your system. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy and UNION joins..
If you want to use union joins, create a db view of your own and define the join. Point a view form that that db view. I would strongly recommend against modifying the Txxx view to accomodate your requirements becuase the first time someone touches the base forms or join form, your changes will be lost. Axton Grams On 10/17/06, Joe DeSouza [EMAIL PROTECTED] wrote: ** Hello Listers, I am attempting to do something (which I know is unsupported) and I wonder if anyone of you have done that before.. Setup: My customer here is using Remedy Customer Support 5.x. They are on ARS 6.3 patch 16 on Sun OS version 5.9 and using Sybase as the backend database version 12.5.0.3/EBF 11331 ESD#3 and Char set ISO_1. Problem and Proposed Workaround: There is a OTB join between two forms SHARE:Association and SHARE:Attachment, that has two indexed fields instanceId1 and instanceId2. These forms are the base forms of a inner join SHARE:AssocAttachment_join where SHARE:Association is the Primary form and SHARE:Attachment is the secondary form. The join criteria is: ($instanceId1$ = 'instanceId') OR ($instanceId2$ = 'instanceId') Both instanceId1 and instanceId2 are indexed on two seperate indexes and exist on the SHARE:Association form AND instanceId is indexed on the secondary form SHARE:Attachment. A search on this join uses a table scan on both the tables instead of using the indexes and using a index scan because an OR is used in the criteria to create that join. If this join were a UNION (OR) join, we noticed that it would use the indexes instead of doing a table scan and the results are returned much faster than the default OTB join - we tested this at DB level - not through the application... So what if we were to modify the join definition internally in the database on the T table that belongs to this join? And this modified join was a UNION join.?? Would it work after restarting the AR Server to re-read that definition? I'm wondering if anyone of you have attempted this? What would the results be? Would it work? If it does work, anything I got to be careful of? Maybe restore the original join during an ARSystem upgrade??? The reason we are doing this is that these kind of joins are causing the CSS application to run extremely slow on tables where there is a row count of more than 100K to perform queries on these tables. On one of the table where there is a row count of 100K it takes upto 11 minutes at times to return the results, while if we used a UNION join the same result is returned in a second or 2... It would be nice to get a feeler on this if anyone has attempted this before... Cheers Joe D'Souza Remedy Developer / Consultant, Shyle Networks, New Jersey. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Remedy Support Site - Fixed?
Hey, Y'all: My account has been fixed. Can someone else who was having issues, yesterday check theirs? I am able to see some of my cases now. I'm so proud of them. I love this site. The contents of the Created By column on the Update Issue Details table is kind of cute: Vantive Houston Data Conversion. Yep, we notice everything. :) Since, it seems to be kind of difficult to get through to Customer Service, may I suggest to the individuals managing the new site to add some type of temporary Feedback link to automatically submit issues/enhancements specific to the website. If someone saw a link on the page already, please let me know. Just in case someone's listening: 1. Decrease the size of the height and width of the top and left banners, respectively. It's causing a serious and annoying scroll issue in the actual mid-tier frame. 2. I've only seen a logout link on one page. Someone mentioned seeing it somewhere else. Either add a logout button to each page, or make it plainly visible. So far when I can't quite remember where I've seen the logout link, I've been using http://support.bmc.com/arsys/servlet/LogoutServlet to logout of their site. Overall, I'm pleased. I'm sure it only gets better from here. Michelle ESM Mission: To provide the most accurate, timely, and actionable information to our customers so that they can effectively support the Mary Kay IST environment. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: CA's Clarity and ARS 6.3
Title: RE: CA's Clarity and ARS 6.3 ** Devan and Jon: You need to speak with Kelly Deaver James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Devon Yost Sent: Tuesday, October 17, 2006 9:25 AM To: arslist@ARSLIST.ORG Subject: Re: CA's Clarity and ARS 6.3 None. My guess is nobody else has built an integration. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Clayton Sent: Thursday, October 12, 2006 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: CA's Clarity and ARS 6.3 Did you get any responses. We are also implementing Clarity with the expectation of integrating with our Remedy apps. We are custom apps rather than ITSM. I think that may be a little bit more of an issue. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ++CONFIDENTIALITY NOTICE++ The information in this email may be confidential and/or privileged. This email is intended to be reviewed by only the individual or organization named above. If you are not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any review, dissemination or copying of this email and its attachments, if any, or the information contained herein is prohibited. If you have received this email in error, please immediately notify the sender by return email and delete this email from your system. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Remedy Support Site - Fixed?
I cant get in. Ive got a ticket with Customer Care on it and they are sending emails for me to try different things but its not working. I keep getting to the page that says I do not have a Customer Care ID even though I use the email address that Customer Care sent me. Even when I try the Forgot my Password link and follow the other steps on the pages I get to a page that indicates there was an error. I tried calling BMC support but I was left on hold for a hour so I just hung up. IMHO - This new site sucks! Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, October 17, 2006 12:27 PM To: arslist@ARSLIST.ORG Subject: Remedy Support Site - Fixed? Hey, Y'all: My account has been fixed. Can someone else who was having issues, yesterday check theirs? I am able to see some of my cases now. I'm so proud of them. I love this site. The contents of the Created By column on the Update Issue Details table is kind of cute: Vantive Houston Data Conversion. Yep, we notice everything. :) Since, it seems to be kind of difficult to get through to Customer Service, may I suggest to the individuals managing the new site to add some type of temporary Feedback link to automatically submit issues/enhancements specific to the website. If someone saw a link on the page already, please let me know. Just in case someone's listening: 1. Decrease the size of the height and width of the top and left banners, respectively. It's causing a serious and annoying scroll issue in the actual mid-tier frame. 2. I've only seen a logout link on one page. Someone mentioned seeing it somewhere else. Either add a logout button to each page, or make it plainly visible. So far when I can't quite remember where I've seen the logout link, I've been using http://support.bmc.com/arsys/servlet/LogoutServlet to logout of their site. Overall, I'm pleased. I'm sure it only gets better from here. Michelle ESM Mission: To provide the most accurate, timely, and actionable information to our customers so that they can effectively support the Mary Kay IST environment. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy Support Site - Fixed?
I can get in, but can't d/l patches! Didn't anyone do any testing before they went live? Are we going to get a credit for the days we can't get support to work? You know, like the cable company??? No Cable = bill credit No Support = Bill credit I get a lovely message telling me that if I want to d/l patches to use the following sign on and password - they don't work! rpatches/SuppOrt89(letter O) Didn't work rpatches/Supp0rt89 (number Zero)Didn't work They should have used a better format... Claire (very grumpy) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, October 17, 2006 11:27 AM To: arslist@ARSLIST.ORG Subject: Remedy Support Site - Fixed? Hey, Y'all: My account has been fixed. Can someone else who was having issues, yesterday check theirs? I am able to see some of my cases now. I'm so proud of them. I love this site. The contents of the Created By column on the Update Issue Details table is kind of cute: Vantive Houston Data Conversion. Yep, we notice everything. :) Since, it seems to be kind of difficult to get through to Customer Service, may I suggest to the individuals managing the new site to add some type of temporary Feedback link to automatically submit issues/enhancements specific to the website. If someone saw a link on the page already, please let me know. Just in case someone's listening: 1. Decrease the size of the height and width of the top and left banners, respectively. It's causing a serious and annoying scroll issue in the actual mid-tier frame. 2. I've only seen a logout link on one page. Someone mentioned seeing it somewhere else. Either add a logout button to each page, or make it plainly visible. So far when I can't quite remember where I've seen the logout link, I've been using http://support.bmc.com/arsys/servlet/LogoutServlet to logout of their site. Overall, I'm pleased. I'm sure it only gets better from here. Michelle ESM Mission: To provide the most accurate, timely, and actionable information to our customers so that they can effectively support the Mary Kay IST environment. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Oracle and Stored Procedures
ARS 6.03
Oracle 9i
AIX 5.5
I do not think this is possible, at least it wasn't in ARS versions 3,4 and 5.
Want to call a stored procedure from Remedy against an Oracle 9i database:
DECLARE
handle NUMBER;
rec_out NUMBER;
BEGIN
elig.OPEN('B',handle,rec_out);
END;
Want to then retrieve the values of handle and rec_out ad stored them in a
form field.
Thank you
___
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Re: Remedy Support Site - Fixed?
Title: RE: Remedy Support Site - Fixed? ** Peter: Make sure you are using the REMEDY site and not the BMC site. They are right on top of each other. Yes, BAD DESIGN... James Mckenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A. Sent: Tuesday, October 17, 2006 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? I cant get in. Ive got a ticket with Customer Care on it and they are sending emails for me to try different things but its not working. I keep getting to the page that says I do not have a Customer Care ID even though I use the email address that Customer Care sent me. Even when I try the Forgot my Password link and follow the other steps on the pages I get to a page that indicates there was an error. I tried calling BMC support but I was left on hold for a hour so I just hung up. IMHO - This new site sucks! Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, October 17, 2006 12:27 PM To: arslist@ARSLIST.ORG Subject: Remedy Support Site - Fixed? Hey, Y'all: My account has been fixed. Can someone else who was having issues, yesterday check theirs? I am able to see some of my cases now. I'm so proud of them. I love this site. The contents of the Created By column on the Update Issue Details table is kind of cute: Vantive Houston Data Conversion. Yep, we notice everything. :) Since, it seems to be kind of difficult to get through to Customer Service, may I suggest to the individuals managing the new site to add some type of temporary Feedback link to automatically submit issues/enhancements specific to the website. If someone saw a link on the page already, please let me know. Just in case someone's listening: 1. Decrease the size of the height and width of the top and left banners, respectively. It's causing a serious and annoying scroll issue in the actual mid-tier frame. 2. I've only seen a logout link on one page. Someone mentioned seeing it somewhere else. Either add a logout button to each page, or make it plainly visible. So far when I can't quite remember where I've seen the logout link, I've been using http://support.bmc.com/arsys/servlet/LogoutServlet to logout of their site. Overall, I'm pleased. I'm sure it only gets better from here. Michelle ESM Mission: To provide the most accurate, timely, and actionable information to our customers so that they can effectively support the Mary Kay IST environment. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Remedy Support Site - Fixed?
Title: RE: Remedy Support Site - Fixed? ** Ahh..That was it... I got logged in but I kept following the View Update Issues link under the BMC section Im in now Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Tuesday, October 17, 2006 12:52 PMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed? ** Peter: Make sure you are using the REMEDY site and not the BMC site. They are right on top of each other. Yes, BAD DESIGN... James Mckenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A. Sent: Tuesday, October 17, 2006 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? I cant get in. Ive got a ticket with Customer Care on it and they are sending emails for me to try different things but its not working. I keep getting to the page that says I do not have a Customer Care ID even though I use the email address that Customer Care sent me. Even when I try the Forgot my Password link and follow the other steps on the pages I get to a page that indicates there was an error. I tried calling BMC support but I was left on hold for a hour so I just hung up. IMHO - This new site sucks! Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, October 17, 2006 12:27 PM To: arslist@ARSLIST.ORG Subject: Remedy Support Site - Fixed? Hey, Y'all: My account has been fixed. Can someone else who was having issues, yesterday check theirs? I am able to see some of my cases now. I'm so proud of them. I love this site. The contents of the Created By column on the Update Issue Details table is kind of cute: "Vantive Houston Data Conversion". Yep, we notice everything. :) Since, it seems to be kind of difficult to get through to Customer Service, may I suggest to the individuals managing the new site to add some type of temporary Feedback link to automatically submit issues/enhancements specific to the website. If someone saw a link on the page already, please let me know. Just in case someone's listening: 1. Decrease the size of the height and width of the top and left banners, respectively. It's causing a serious and annoying scroll issue in the actual mid-tier frame. 2. I've only seen a logout link on one page. Someone mentioned seeing it somewhere else. Either add a logout button to each page, or make it plainly visible. So far when I can't quite remember where I've seen the logout link, I've been using http://support.bmc.com/arsys/servlet/LogoutServlet to logout of their site. Overall, I'm pleased. I'm sure it only gets better from here. Michelle ESM Mission: "To provide the most accurate, timely, and actionable information to our customers so that they can effectively support the Mary Kay IST environment". ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Window Load
I see your point...I hadn't thought of what happens after the submitI had never thought of something happening to an existing window after a submit is performed...that is likely what is causing it. Thank you L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, October 17, 2006 7:04 AM To: arslist@ARSLIST.ORG Subject: Re: Window Load LJ, What I mean is this... What should the User Tool do after it submits a record? (The answer depends on what the User Preferences say to do.) If the button workflow has something like the following then the described behaviour makes perfect sense to me. 1) Button is clicked to trigger workflow like the following... Set fields... Push fields... ( do stuff ...) Commit changes -- Submit record to DB -- Process what the Client should do after submitting a record And if needed, continue on and process any Button triggered workflow that was defined to be processed after the Commit Changes action/Active link. Note: If you change the user preferences you may see Set Default active links fire. (If there are any of those on the form.) I have not tested to confirm this... but I think the progression is something like... Behaviour for On Submit Clear all -- on Loaded trigger after fields are cleared. Keep previous field values -- on Loaded trigger (no values changed) Set Fields to Default Values --Set default triggered, then on Loaded trigger -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 10/17/06, L. J. Head [EMAIL PROTECTED] wrote: No and Yeseverything is completed loading when the button is pressedso all AL's are done...Yes I have on submit set to keep previous L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, October 17, 2006 5:54 AM To: arslist@ARSLIST.ORG Subject: Re: Window Load LJ, Is the commit changes happening before the On Loaded active links? What is the user preferences settings for On Submit set to? (Keep previous?) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 10/17/06, L. J. Head [EMAIL PROTECTED] wrote: ** I'm having an interesting issue I was hoping you folks have come across before. I have a button that sets some values and then performs a Commit Changes action. I am seeing some strange actions however. I see the start of the button AL's ACTL /* Mon Oct 16 2006 22:08:43 */ ACTL Start active link processing -- Operation - On Control ACTL /* Mon Oct 16 2006 22:08:43 */ ACTL --1-- Start active link processing -- Operation - On Loaded ACTL /* Mon Oct 16 2006 22:08:43 */ ACTL --1-- Stop active link processing - On Loaded ACTL /* Mon Oct 16 2006 22:08:44 */ ACTL Stop active link processing - On Control the thing I'm not understanding is why the On Loaded AL's are firingthis is happening in a regular form in create mode. No windows are opening when this button is pressed. Nothing in the manual is saying why a button press causing a 'commit changes' which causes a submit should cause window loaded actions to fireyour help is appreciated L. J. Head Software Engineer Remedy Approved Consultant __ __ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy Support Site - Fixed?
Title: RE: Remedy Support Site - Fixed? ** Peter: I 'discovered' this yesterday. That and the looping Remedy link if you go to www.bmc.com/support. About drove me nuts... James Mckenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A. Sent: Tuesday, October 17, 2006 9:58 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** Ahh..That was it... I got logged in but I kept following the View Update Issues link under the BMC section Im in now Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Tuesday, October 17, 2006 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** Peter: Make sure you are using the REMEDY site and not the BMC site. They are right on top of each other. Yes, BAD DESIGN... James Mckenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A. Sent: Tuesday, October 17, 2006 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? I cant get in. Ive got a ticket with Customer Care on it and they are sending emails for me to try different things but its not working. I keep getting to the page that says I do not have a Customer Care ID even though I use the email address that Customer Care sent me. Even when I try the Forgot my Password link and follow the other steps on the pages I get to a page that indicates there was an error. I tried calling BMC support but I was left on hold for a hour so I just hung up. IMHO - This new site sucks! Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, October 17, 2006 12:27 PM To: arslist@ARSLIST.ORG Subject: Remedy Support Site - Fixed? Hey, Y'all: My account has been fixed. Can someone else who was having issues, yesterday check theirs? I am able to see some of my cases now. I'm so proud of them. I love this site. The contents of the Created By column on the Update Issue Details table is kind of cute: Vantive Houston Data Conversion. Yep, we notice everything. :) Since, it seems to be kind of difficult to get through to Customer Service, may I suggest to the individuals managing the new site to add some type of temporary Feedback link to automatically submit issues/enhancements specific to the website. If someone saw a link on the page already, please let me know. Just in case someone's listening: 1. Decrease the size of the height and width of the top and left banners, respectively. It's causing a serious and annoying scroll issue in the actual mid-tier frame. 2. I've only seen a logout link on one page. Someone mentioned seeing it somewhere else. Either add a logout button to each page, or make it plainly visible. So far when I can't quite remember where I've seen the logout link, I've been using http://support.bmc.com/arsys/servlet/LogoutServlet to logout of their site. Overall, I'm pleased. I'm sure it only gets better from here. Michelle __20060125___This posting was submitted with HTML in it___
Re: SLM 7 install on Solaris
Thank you for sharing this... -- Jarl On 10/17/06, Tony Worthington [EMAIL PROTECTED] wrote: And once you get a gui to install it, watch out for the following defect I have open about the installer: 1. DROP/BUILD BUG OCCURS IN (IF PRE-RELEASE) SLM 7.0, ARS 7.0, Solaris (but happens all platforms) 2. STEPS TO REPRODUCE: Try to install SLM application, the data collector piece It prompts you for information: Please provide the AR Server database information for BMC Service Level Management product For TNS Name, enter the connect stirng from you tnsnames.ora file, which you can tnsping For Database name, enter the database name of ARSystem Enter ARAdmin for your Database User and AR#Admin# for the password 3. ACTUAL RESULTS: Error: Database connection failed: ITSM7 ARSystem 1521 ARAdmin. Please try again. 4. EXPECTED RESULTS: The dialog labels are completely misleading, what we've had to do to make it work: TNS Name: machine name where oracle DB resides Database name: SID value from tnsnames.ora file 5. ADDITIONAL INFO: I am trying to install SLM 7.0 on a Solaris 9 server, and I have met all the prerequisites. The install starts out fine, but when it reaches the point where it tries to verify my ARAdmin login on my Oracle server, it gets an error saying it cannot connect (please see the attached screen shots file). I know the connection can be made, because I can both tnsping the connect string (ITSM7), and I can also actually login on the ARAdmin account using sqlplus (from Oracle). My shell environment has all the Oracle environment variables in it that describe the database, and has the LD_LIBRARY_PATH variable containing all the 32-bit Oracle binaries. What is the connection method this installer uses to attempt the database connection? How can I force it to properly find my database? I am running the SLM install as root on my AR server, but the database itself is on another host (referred to by the ITSM7 TNS name I mentioned before). And of course, the AR server itself is functioning just fine against that database. -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Jarl Grøneng [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/17/2006 08:39 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject SLM 7 install on Solaris I wonder who responsible for the installer on SLM 7 on Solaris, now I need a graphical console to be able to install it Sigh -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy Support Site - Fixed?
** Don't feel bad Peter, I was too ... numerous times. If I hadn't read the note from James I would still be on-hold with Remedy ... only been 27 minutes, not bad. I'm so used to doing everything online I haven't called in ages, now I remember why. Remedy isn't top dog any more :( Susan On 10/17/06, Lammey, Peter A. [EMAIL PROTECTED] wrote: ** Ahh..That was it... I got logged in but I kept following the View Update Issues link under the BMC section Im in now Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Tuesday, October 17, 2006 12:52 PMTo: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** Peter: Make sure you are using the REMEDY site and not the BMC site. They are right on top of each other. Yes, BAD DESIGN... James Mckenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A. Sent: Tuesday, October 17, 2006 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? I cant get in. Ive got a ticket with Customer Care on it and they are sending emails for me to try different things but its not working. I keep getting to the page that says I do not have a Customer Care ID even though I use the email address that Customer Care sent me. Even when I try the Forgot my Password link and follow the other steps on the pages I get to a page that indicates there was an error. I tried calling BMC support but I was left on hold for a hour so I just hung up. IMHO - This new site sucks! Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, October 17, 2006 12:27 PM To: arslist@ARSLIST.ORG Subject: Remedy Support Site - Fixed? Hey, Y'all: My account has been fixed. Can someone else who was having issues, yesterday check theirs? I am able to see some of my cases now. I'm so proud of them. I love this site. The contents of the Created By column on the Update Issue Details table is kind of cute: Vantive Houston Data Conversion. Yep, we notice everything. :) Since, it seems to be kind of difficult to get through to Customer Service, may I suggest to the individuals managing the new site to add some type of temporary Feedback link to automatically submit issues/enhancements specific to the website. If someone saw a link on the page already, please let me know. Just in case someone's listening: 1. Decrease the size of the height and width of the top and left banners, respectively. It's causing a serious and annoying scroll issue in the actual mid-tier frame. 2. I've only seen a logout link on one page. Someone mentioned seeing it somewhere else. Either add a logout button to each page, or make it plainly visible. So far when I can't quite remember where I've seen the logout link, I've been using http://support.bmc.com/arsys/servlet/LogoutServlet to logout of their site. Overall, I'm pleased. I'm sure it only gets better from here. Michelle ESM Mission: To provide the most accurate, timely, and actionable information to our customers so that they can effectively support the Mary Kay IST environment. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Oracle and Stored Procedures
Frank,
As far as I know calling SPs from workflow will never return values.
Could you use a function instead?
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Tuesday, October 17, 2006 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Oracle and Stored Procedures
ARS 6.03
Oracle 9i
AIX 5.5
I do not think this is possible, at least it wasn't in ARS versions 3,4
and 5.
Want to call a stored procedure from Remedy against an Oracle 9i
database:
DECLARE
handle NUMBER;
rec_out NUMBER;
BEGIN
elig.OPEN('B',handle,rec_out);
END;
Want to then retrieve the values of handle and rec_out ad stored them in
a form field.
Thank you
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
___
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Re: Oracle and Stored Procedures
**
Yes. I know functions work. Was hoping that maybe things has changed.Thank youOn 10/17/06, Heider, Stephen [EMAIL PROTECTED]
wrote:Frank,As far as I know calling SPs from workflow will never return values.
Could you use a function instead?Stephen-Original Message-From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso
Sent: Tuesday, October 17, 2006 12:40 PMTo: arslist@ARSLIST.ORGSubject: Oracle and Stored ProceduresARS 6.03Oracle 9iAIX 5.5I do not think this is possible, at least it wasn't in ARS versions 3,4
and 5.Want to call a stored procedure from Remedy against an Oracle 9idatabase:DECLAREhandle NUMBER;rec_out NUMBER;BEGINelig.OPEN('B',handle,rec_out);END;Want to then retrieve the values of handle and rec_out ad stored them in
a form field.Thank you___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
-- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com703-376-1249
__20060125___This posting was submitted with HTML in it___
Re: Oracle and Stored Procedures
**
Functions can return multiple values - you probably
already knew that :) Another option that is
useful in certain circumstances is to use a db View and Selecting from it within
workflow. The db View can call multiple functions which retrieves and
formats the returned columns.
HTH
Stephen
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank
CarusoSent: Tuesday, October 17, 2006 1:27 PMTo:
arslist@ARSLIST.ORGSubject: Re: Oracle and Stored
Procedures
** Yes. I know functions work. Was hoping that maybe things has
changed.Thank you
On 10/17/06, Heider,
Stephen [EMAIL PROTECTED]
wrote:
Frank,As
far as I know calling SPs from workflow will never return values. Could
you use a function instead?Stephen-Original
Message-From: Action Request System discussion
list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Frank
Caruso Sent: Tuesday, October 17, 2006 12:40 PMTo: arslist@ARSLIST.ORGSubject: Oracle
and Stored ProceduresARS 6.03Oracle 9iAIX 5.5I do not
think this is possible, at least it wasn't in ARS versions 3,4 and
5.Want to call a stored procedure from Remedy against an Oracle
9idatabase:DECLAREhandle
NUMBER;rec_out
NUMBER;BEGINelig.OPEN('B',handle,rec_out);END;Want
to then retrieve the values of handle and rec_out ad stored them in a form
field.Thank
you___UNSUBSCRIBE
or access ARSlist Archives at http://www.wwrug.org
___UNSUBSCRIBE
or access ARSlist Archives at http://www.wwrug.org-- Frank CarusoSpecific Integration, Inc.Senior Remedy
Engineerwww.specificintegration.com703-376-1249
__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___
Re: Remedy and TNSNAMES.ora
Title: RE: Remedy and TNSNAMES.ora ** Do not edit this file! It is used by the arserverd process (or arserver.exe program) to connect to your Oracle database. The arserverd process's port is NOT relevant to the port needed/desired to connect to your Oracle database. If there is a problem connecting to the Oracle database, you need to talk to your Oracle DBA. James McKenzie Somewhat Remedy Guru and Oracle Expert. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of [EMAIL PROTECTED] Sent: Tuesday, October 17, 2006 10:58 AM To: arslist@ARSLIST.ORG Subject: Remedy and TNSNAMES.ora Please excuse my newbie-ness as I have only worked with remedy for a very short amount of time, and all of my expose to remedy has been without any direction or documentation (only the web). So here's the question/problem: I'd like to connect to the database using TOAD, but there appears to be something wrong with the entry in the TNSNAMES file. Here is what it looks like (that's not the real host IP, just so you know): REMEDY = (DESCRIPTION = (ADDRESS_LIST = (ADDRESS = (PROTOCOL = TCP)(HOST = 10.10.10.10)(PORT = 1521)) ) (CONNECT_DATA = (SID = orcl) ) ) __20060125___This posting was submitted with HTML in it___
Remedy and TNSNAMES.ora
Sorry if this is a double post, I was having some posting issues. Please excuse my newbie-ness as I have only worked with remedy for a very short amount of time, and all of my expose to remedy has been without any direction or documentation (only the web). So here's the question/problem: I'd like to connect to the database using TOAD, but there appears to be something wrong with the entry in the TNSNAMES file. Here is what it looks like (that's not the real host IP, just so you know): REMEDY = (DESCRIPTION = (ADDRESS_LIST = (ADDRESS = (PROTOCOL = TCP)(HOST = 10.10.10.10)(PORT = 1521)) ) (CONNECT_DATA = (SID = orcl) ) ) Now, this is the file that I was given when I started, however when I connect to the remedy database using the Action Request System program (version 5.01.01 Patch 1228), and resolve the host name, I get a different IP than the one listed in my TNSNAMES file, as well as a different port. Also, if I put the server name and port from the AR System program into my TNSNAMES file, I am still unable to connect. Now, this brings me to my questions. First, can I determine the correct TNSNAMES entry by using the information that I have? Or is that something that I can't determine, and need to be told (I'd rather not deal with the group thats administrating our Remedy system). Next, is there a way that my account may be limited to only allow me to log on through the front end application, and not through a TOAD connection (which would require me to request access, and I could request the TNS entry too)? I appologize if I didn't give enough information, or if this is blindingly easy and I just missed it, but greatly appreciate any help that can be given. Thanks in advance! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: DSO and $OPERATION$
Frank, If your problem is not intermittent, have you confirmed with logging,or some other method, that it is actually firing in Merge and not Modify. In my experience, the DSO transaction on the destination will first receive the Merge and then a follow-up Modify. So I am assuming the issue is on the destination end, since you mention MERGE. Even if the Run Process with keywords, is showing Merge, I wouldn't necessarily trust it, as that is also a Phase III operation and will fire the first time Phase III is processed and that could well be the Merge operation. A Phase III operation doesn't wait until the Phase I or Phase II that triggered it completes. A Phase III operation is an opportunistic little bugger, they fire as soon as any Phase III is initiated. All that being said, what does the filter logging show? Any chance that you have a MERGE operation that triggers a modify unto the record itself? Even via a third form? Hope this helps Chad This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. Frank Caruso [EMAIL PROTECTED] IL.COMTo Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)Subject [EMAIL PROTECTED] DSO and $OPERATION$ ORG 10/16/2006 10:11 AM Please respond to [EMAIL PROTECTED] RG ARS 5.01.02 p? Sybase on Solaris DSO Have a filter that runs on MODIFY only. However, have found instances where the filter is running on a MERGE action. So, I added a Run Process action to log to a file when the filter runs and am outputting the following: $USER$ $SERVER$ $SCHEMA$ $OPERATION$ $Request ID$ $TIMESTAMP$ What I am finding is that the user is Distributed Server and the Operation is MERGE, however, the filter is set to fire only on Modify. Any thought on how this could happen? Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy and TNSNAMES.ora
** If you do a tnsping REMEDY what do you get?On 10/17/06, Chris Hidden [EMAIL PROTECTED] wrote: Sorry if this is a double post, I was having some posting issues.Please excuse my newbie-ness as I have only worked with remedy for a very short amount of time, and all of my expose to remedy has beenwithout any direction or documentation (only the web).So here's the question/problem:I'd like to connect to the databaseusing TOAD, but there appears to be something wrong with the entry in the TNSNAMES file.Here is what it looks like (that's not the realhost IP, just so you know):REMEDY = (DESCRIPTION =(ADDRESS_LIST =(ADDRESS = (PROTOCOL = TCP)(HOST = 10.10.10.10)(PORT = 1521)))(CONNECT_DATA =(SID = orcl)) )Now, this is the file that I was given when I started, however when Iconnect to the remedy database using the Action Request System program (version 5.01.01 Patch 1228), and resolve the host name, I get adifferent IP than the one listed in my TNSNAMES file, as well as adifferent port.Also, if I put the server name and port from the ARSystem program into my TNSNAMES file, I am still unable to connect. Now, this brings me to my questions.First, can I determine thecorrect TNSNAMES entry by using the information that I have? Or is thatsomething that I can't determine, and need to be told (I'd rather not deal with the group thats administrating our Remedy system).Next, isthere a way that my account may be limited to only allow me to log onthrough the front end application, and not through a TOAD connection(which would require me to request access, and I could request the TNS entry too)?I appologize if I didn't give enough information, or if this isblindingly easy and I just missed it, but greatly appreciate any helpthat can be given.Thanks in advance!___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org-- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineer www.specificintegration.com703-376-1249 __20060125___This posting was submitted with HTML in it___
Re: Incident Management Permissions 7.0 patch 2
Pam, A reinstall of Incident is a pretty big hammer to use on this problem. If you really want to do it, you can probably fool the install into proceeding by deleting (back them up first) the Incident Management related records from the SHARE:Application_Properties form. I do NOT actually recommend this though. I would guess that you will get a boat load of dup data errors and will very likely end up with duplicate configuration data. You are likely to have bigger problems than the permissions issue. In general, unless you can go back to a db backup of what the system looked like just prior to install of the app (losing all modifications made after install), then a reinstall of the app is not a good idea. I'm not speaking from direct experience with IM 7.0... just Remedy apps installs in general. The second reason not to do that is that if there is some role/group corruption that got created during your config process, it will likely still be there (unless you start with a pre-IM db backup.) The new install will not delete groups/roles that are already there. The incident app is made up of a collection of deployable applications. If you've defined a new role, it might help things to add that role to the list of groups/roles permissions for those applications... ??? This is just a wild guess on my part - but something to try. Colleen Eilbert Consultant Effective Technologies Pam Hollis wrote: The reason it stopped working is I was trying to get a Role setup and was having problems and believe they got corrupted. - but not 100% sure. You don't get an error message - unless the forms doesn't have any other permissions and then you get the message stating that the User isn't Licensed for that Form. But, otherwise if it has Public permissions or another permission the user is a member of - it comes up fine. The problem is that the forms/applications do not display on the Home Page or the navigation links either - unless they have Public permissions. It is very weird. We are trying to reinstall Incident but get a fatel error message that my version is different. Pam Hollis Senior Programmer - Remedy Tractor Supply Company (615 )366-4617 (telephone) (615) 277-4617 (fax) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Colleen M. Eilbert Sent: Tuesday, October 17, 2006 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Management Permissions 7.0 patch 2 Pam, What is the error message you receive if any? Is it coming from the server or from workflow? Or are they just unable to login? Here are a couple things to validate - does the data in the Person entry match the data in the User entry? particularly regarding group permissions, login and license type? Are there entries in CTM:PeoplePermissionGroups for people and their permissions. Should be 1 per person per group for ITSM type groups (not for Administrator or other non-ITSM groups.) It's strange that it worked at first and stopped. That would make me suspect a licensing issue. If you have permissions to be everything under the sun (AR Goddess), but your license suddenly becomes a read license, you look like an AR Nobody to the system. Hope that helps. Colleen Eilbert Effective Technologies Pam Hollis wrote: I am building our Test Box with the New ARSystem 7.0.1 and ITSM Suite 7.0 Patch 2 - everything was working fine - but now the permissions on the Incident Managment are not working - (Incident User, Viewer, Master, Admin etc) - they are there but when assign to People it is like those users do not have permissions. I have tried reinstalling Incident Managment but receive fatel errors due to the version. Any ideas. Oracle 10g Linux Red Hat System ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy Support Site - Fixed?
I got the same thing yesterday. However it did work today for me. Same sign on and password that you were given. Laura York Remedy Support generationE Technologies -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Tuesday, October 17, 2006 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? I can get in, but can't d/l patches! Didn't anyone do any testing before they went live? Are we going to get a credit for the days we can't get support to work? You know, like the cable company??? No Cable = bill credit No Support = Bill credit I get a lovely message telling me that if I want to d/l patches to use the following sign on and password - they don't work! rpatches/SuppOrt89(letter O) Didn't work rpatches/Supp0rt89 (number Zero)Didn't work They should have used a better format... Claire (very grumpy) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, October 17, 2006 11:27 AM To: arslist@ARSLIST.ORG Subject: Remedy Support Site - Fixed? Hey, Y'all: My account has been fixed. Can someone else who was having issues, yesterday check theirs? I am able to see some of my cases now. I'm so proud of them. I love this site. The contents of the Created By column on the Update Issue Details table is kind of cute: Vantive Houston Data Conversion. Yep, we notice everything. :) Since, it seems to be kind of difficult to get through to Customer Service, may I suggest to the individuals managing the new site to add some type of temporary Feedback link to automatically submit issues/enhancements specific to the website. If someone saw a link on the page already, please let me know. Just in case someone's listening: 1. Decrease the size of the height and width of the top and left banners, respectively. It's causing a serious and annoying scroll issue in the actual mid-tier frame. 2. I've only seen a logout link on one page. Someone mentioned seeing it somewhere else. Either add a logout button to each page, or make it plainly visible. So far when I can't quite remember where I've seen the logout link, I've been using http://support.bmc.com/arsys/servlet/LogoutServlet to logout of their site. Overall, I'm pleased. I'm sure it only gets better from here. Michelle ESM Mission: To provide the most accurate, timely, and actionable information to our customers so that they can effectively support the Mary Kay IST environment. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy and TNSNAMES.ora
It shows me the entry out of the TNSNAMES.ora file, and then hangs. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: DSO and $OPERATION$
** Thank you both for your responses ... very interesting reading.Tony, adding $USER$ would be the easy solution (one I had considered), however, the transfer-to server is not just a reporting server but it is also a fail over box. So, all work flow on the box must match production. Making that type of change would break work flow if we ever failed over. Chad, your right. Even though the RunProcess set its a MERGE operation, I don't believe it truly is. I added to the filter RunIf $OPERATE$ != MERGE and it still ran! I added $USER$!=Distributed Server and it did not. However, as mention above, that is not a possible solution. To make this even more complicated. The DSO transfer is actually being initiated by a third server in the UK, which then writes to temp table here, which pushes changes to forms which in turn causes DSO to replicate data. Still thinking about it ..Thank youOn 10/17/06, Tony Worthington [EMAIL PROTECTED] wrote:Frank -To catch times when this happens -- as mentioned below -- I would say it couldn't hurt to add a( AND $USER$ != Distributed Server )qualification to the workflow in question that you want to make sure isnever triggered by a DSO transaction.This way the workflow will function on an import merge, but not a DSO transfer/etc.--Tony Worthington[EMAIL PROTECTED]262-703-5911Chad M Whilding [EMAIL PROTECTED]Sent by: Action Request System discussion list(ARSList)arslist@ARSLIST.ORG10/17/2006 01:17 PMPlease respond to arslist@ARSLIST.ORGToarslist@ARSLIST.ORGccSubjectRe: DSO and $OPERATION$Frank,If your problem is not intermittent, have you confirmed with logging,or some other method, that it is actually firing in Merge and not Modify.In my experience, the DSO transaction on the destination will firstreceivethe Merge and then a follow-up Modify.So I am assuming the issue is on the destination end, since you mention MERGE.Even if the Run Process with keywords, is showing Merge, I wouldn'tnecessarily trust it, as that is also a Phase III operation and will firethe first time Phase III is processed and that could well be the Merge operation.A Phase III operation doesn't wait until the Phase I or PhaseII that triggered it completes.A Phase III operation is an opportunisticlittle bugger, they fire as soon as any Phase III is initiated. All that being said, what does the filter logging show?Any chance thatyou have a MERGE operation that triggers a modify unto the record itself?Even via a third form?Hope this helpsChad This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake indelivery. NOTE: Regardless of content, this e-mail shall not operate tobind CSC to any order or other contract unless pursuant to explicit writtenagreement or government initiative expressly permitting the use of e-mailfor such purpose. Frank Caruso [EMAIL PROTECTED] IL.COMTo Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)Subject [EMAIL PROTECTED] DSO and $OPERATION$ ORG 10/16/2006 10:11 AM Please respond to [EMAIL PROTECTED]RGARS 5.01.02 p?Sybase on SolarisDSOHave a filter that runs on MODIFY only. However, have found instanceswherethe filter is running on a MERGE action. So, I added a Run Process action tolog to a file when the filter runs and am outputting the following:$USER$ $SERVER$ $SCHEMA$ $OPERATION$ $Request ID$ $TIMESTAMP$What I am finding is that the user is Distributed Server and the Operation is MERGE, however, the filter is set to fire only on Modify.Any thought on how this could happen?Thank you.___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.orgCONFIDENTIALITY NOTICE:This is a transmission from Kohl's Department Stores, Inc.and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited.If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION:Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received.Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent.___UNSUBSCRIBE or access
Re: Remedy Support Site - Fixed?
Has anyone been able to get licenses from the new site. I put a request in several hours ago and still have not received my license keys. I got a message that said my request was successful and they would be emailed to me... Laura York Remedy Support generationE Technologies -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Tuesday, October 17, 2006 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? I can get in, but can't d/l patches! Didn't anyone do any testing before they went live? Are we going to get a credit for the days we can't get support to work? You know, like the cable company??? No Cable = bill credit No Support = Bill credit I get a lovely message telling me that if I want to d/l patches to use the following sign on and password - they don't work! rpatches/SuppOrt89(letter O) Didn't work rpatches/Supp0rt89 (number Zero)Didn't work They should have used a better format... Claire (very grumpy) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, October 17, 2006 11:27 AM To: arslist@ARSLIST.ORG Subject: Remedy Support Site - Fixed? Hey, Y'all: My account has been fixed. Can someone else who was having issues, yesterday check theirs? I am able to see some of my cases now. I'm so proud of them. I love this site. The contents of the Created By column on the Update Issue Details table is kind of cute: Vantive Houston Data Conversion. Yep, we notice everything. :) Since, it seems to be kind of difficult to get through to Customer Service, may I suggest to the individuals managing the new site to add some type of temporary Feedback link to automatically submit issues/enhancements specific to the website. If someone saw a link on the page already, please let me know. Just in case someone's listening: 1. Decrease the size of the height and width of the top and left banners, respectively. It's causing a serious and annoying scroll issue in the actual mid-tier frame. 2. I've only seen a logout link on one page. Someone mentioned seeing it somewhere else. Either add a logout button to each page, or make it plainly visible. So far when I can't quite remember where I've seen the logout link, I've been using http://support.bmc.com/arsys/servlet/LogoutServlet to logout of their site. Overall, I'm pleased. I'm sure it only gets better from here. Michelle ESM Mission: To provide the most accurate, timely, and actionable information to our customers so that they can effectively support the Mary Kay IST environment. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy and TNSNAMES.ora
** OK ... well it sounds like the HOST value maybe incorrect.If you have a Remedy server on Oracle then there must be a tnsnames.ora file on the Remedy server which correctly points to the Oracle. Take the entry out of that file and place it in the file on your machine. On 10/17/06, Chris Hidden [EMAIL PROTECTED] wrote: It shows me the entry out of the TNSNAMES.ora file, and then hangs.___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org-- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com 703-376-1249 __20060125___This posting was submitted with HTML in it___
ARS 7.0.01 Maintenance Release
I upgraded my ARS Server 7.0.0 Patch 001 to 7.0.1 It failed to import a large # of active links and active link guides from the serveradmin.def file. Way too many of them to list them all. The actionRequestSystem_error.log shows Duplicate Active Link or Specified Container already exists (I think on all of them). I would have thought that the install process would overwrite this workflow. In any event, does anyone have any idea if these errors and warnings can be ignored? Thanks a lot. Mary ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy Support Site - Fixed?
** I'm waiting for licenses right now also, but only requested them 10 minutes ago. That was not a clearly marked process either! Susan On 10/17/06, Laura York [EMAIL PROTECTED] wrote: Has anyone been able to get licenses from the new site.I put a request inseveral hours ago and still have not received my license keys.I got a message that said my request was successful and they would be emailed tome...Laura YorkRemedy SupportgenerationE Technologies-Original Message-From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, ClaireSent: Tuesday, October 17, 2006 11:41 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed? I can get in, but can't d/l patches!Didn't anyone do any testing beforethey went live?Are we going to get a credit for the days we can't getsupport to work?You know, like the cable company??? No Cable = bill creditNo Support = Bill creditI get a lovely message telling me that if I want to d/l patches to use thefollowing sign on and password - they don't work!rpatches/SuppOrt89(letter O)Didn't work rpatches/Supp0rt89(number Zero)Didn't workThey should have used a better format...Claire (very grumpy)-Original Message-From: Action Request System discussion list(ARSList)[mailto: arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle - IST contractorSent: Tuesday, October 17, 2006 11:27 AMTo: arslist@ARSLIST.ORG Subject: Remedy Support Site - Fixed?Hey, Y'all:My account has been fixed. Can someone else who was having issues, yesterdaycheck theirs?I am able to see some of my cases now.I'm so proud of them.I love this site.The contents of the Created By column on the Update Issue Details table iskind of cute:Vantive Houston Data Conversion.Yep, we notice everything. :)Since, it seems to be kind of difficult to get through to Customer Service, may I suggest to the individuals managing the new site to add some type oftemporary Feedback link to automatically submit issues/enhancements specificto the website.If someone saw a link on the page already, please let me know. Just in case someone's listening:1.Decrease the size of the height and width of the top and left banners,respectively.It's causing a serious and annoying scroll issue in theactual mid-tier frame. 2.I've only seen a logout link on one page.Someone mentioned seeing itsomewhere else.Either add a logout button to each page, or make it plainlyvisible.So far when I can't quite remember where I've seen the logout link, I've been using http://support.bmc.com/arsys/servlet/LogoutServlet to logout oftheir site.Overall, I'm pleased.I'm sure it only gets better from here. MichelleESM Mission: To provide the most accurate, timely, and actionableinformation to our customers so that they can effectively support the MaryKay IST environment. ___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Remedy and UNION joins..
**
Interesting idea...
Haven't tried that.. Didn't think of that as this happens to be an OTB criteria so we went along the lines that the type of join that it creates OTB was the limitation and that a UNION had to be used instead...
I'll try that and see if that makes a difference..
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
- Original Message From: Sabyson Fernandes [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Tuesday, October 17, 2006 2:11:25 PMSubject: Re: Remedy and UNION joins..
Joe,Try swapping the query on the join criteria so thatthe value is on the right hand side of the equal tooperand and see if the indexes are used. Your query would go from($instanceId1$ = 'instanceId') OR ($instanceId2$ ='instanceId')TO('instanceId' = $instanceId1$) OR ('instanceId' =$instanceId2$)Saby--- Joe DeSouza [EMAIL PROTECTED] wrote: Hello Listers, I am attempting to do something (which I know is unsupported) and I wonder if anyone of you have done that before.. Setup: My customer here is using Remedy Customer Support 5.x. They are on ARS 6.3 patch 16 on Sun OS version 5.9 and using Sybase as the backend database version 12.5.0.3/EBF 11331 ESD#3 and Char set ISO_1. Problem and Proposed Workaround: There is a OTB join between two forms
SHARE:Association and SHARE:Attachment, that has two indexed fieldsinstanceId1 and instanceId2. These forms are the base forms of a inner join SHARE:AssocAttachment_join where SHARE:Association is the Primary form and SHARE:Attachment is the secondary form. The join criteria is: ($instanceId1$ = 'instanceId') OR ($instanceId2$ = 'instanceId') Both instanceId1 and instanceId2 are indexed on two seperate indexes and exist on the SHARE:Association form AND instanceId is indexed on the secondary form SHARE:Attachment. A search on this join uses a table scan on both the tables instead of using the indexes and using a index scan because an OR is used in the criteria to create that join. If this join were a UNION (OR) join, we noticed that it would use the indexes instead of doing a table scan and
the results are returned much faster than the default OTB join - we tested this at DB level - not through the application... So what if we were to modify the join definition internally in the database on the T table that belongs to this join? And this modified join was a UNION join.?? Would it work after restarting the AR Server to re-read that definition? I'm wondering if anyone of you have attempted this? What would the results be? Would it work? If it does work, anything I got to be careful of? Maybe restore the original join during an ARSystem upgrade??? The reason we are doing this is that these kind of joins are causing the CSS application to run extremely slow on tables where there is a row count of more than 100K to perform queries on these tables. On one of the table where there is a row count of 100K it
takes upto 11 minutes at times to return the results, while if we used a UNION join the same result is returned in a second or 2... It would be nice to get a feeler on this if anyone has attempted this before... Cheers Joe D'Souza Remedy Developer / Consultant, Shyle Networks, New Jersey. ___ UNSUBSCRIBE or access ARSlist Archives athttp://www.wwrug.org__Do You Yahoo!?Tired of spam?Yahoo! Mail has the best spamprotection around http://mail.yahoo.com __Do You Yahoo!?Tired of
spam?Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
__20060125___This posting was submitted with HTML in it___
Re: Mid Tier - Long Applet Load Time - pre-cache
** As suspected, Remedystates that the cache process works as designed. They did provide the 'unsupported' Perl script. I'm going to have our server team run through the process this weekend to see if we can get it working. However, my question is this, now that I have the Perl script, how do I have it run everytime I need to flush the cache? I can have the server support run it for me this once, but I'm thinking maybe it needs to be scheduled? Sorry, I'm clueless about the scripting side. This will be a great learning experience. Thanks everyone! Jamie CONFIDENTIALITY: The information contained in this transmission may contain privileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication, and the information contained in it, is strictly prohibited. If you are not the intended recipient, please contact the sender and immediately destroy all copies of the original message. __20060125___This posting was submitted with HTML in it___
Re: Mid Tier - Long Applet Load Time - pre-cache
Title: RE: Mid Tier - Long Applet Load Time - pre-cache ** Jamie: You can setup a process where the cache program is run on a scheduled basis or you can set it up as a button which will run the script from a form that can be accessed only by admins. Use a button to run a run process filter James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Blodgett, Jamie Sent: Tuesday, October 17, 2006 12:13 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Long Applet Load Time - pre-cache ** As suspected, Remedy states that the cache process works as designed. They did provide the 'unsupported' Perl script. I'm going to have our server team run through the process this weekend to see if we can get it working. However, my question is this, now that I have the Perl script, how do I have it run everytime I need to flush the cache? I can have the server support run it for me this once, but I'm thinking maybe it needs to be scheduled? Sorry, I'm clueless about the scripting side. This will be a great learning experience. Thanks everyone! Jamie __20060125___This posting was submitted with HTML in it___
Re: Remedy and TNSNAMES.ora
Title: RE: Remedy and TNSNAMES.ora ** Chris: Do you have a DNS entry for the server name anywhere? Tnsping will read the tnsnames.ora file and then use the IP address in the entry to attempt to contact the server on the port mentioned. This should be 1521 unless you set up the server with a different port. Also the Listener process has to be running on the Oracle server or you will not connect. James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Hidden Sent: Tuesday, October 17, 2006 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy and TNSNAMES.ora It shows me the entry out of the TNSNAMES.ora file, and then hangs. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Mid Tier - Long Applet Load Time - pre-cache
If I remember correctly the perl script was supposed to be called from a batch (cron or a windows equivalent like at) You can schedule it at non-peak times such as every day 4 am. Be sure not to let it clash with any scheduled downtime of your remedy server for backup or other purposes. Kind regards, Michiel. On 10/17/06, Blodgett, Jamie [EMAIL PROTECTED] wrote: ** As suspected, Remedy states that the cache process works as designed. They did provide the 'unsupported' Perl script. I'm going to have our server team run through the process this weekend to see if we can get it working. However, my question is this, now that I have the Perl script, how do I have it run everytime I need to flush the cache? I can have the server support run it for me this once, but I'm thinking maybe it needs to be scheduled? Sorry, I'm clueless about the scripting side. This will be a great learning experience. Thanks everyone! Jamie CONFIDENTIALITY: The information contained in this transmission may contain privileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication, and the information contained in it, is strictly prohibited. If you are not the intended recipient, please contact the sender and immediately destroy all copies of the original message. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy Support Site - Fixed?
** I cant get into the site whatsoever. Ive tried everything, I cant even get in touch with the right people at remedy. Ive tried re-registering everything nothing lets me in. This is what I do: 1) I go to www.supportweb.remedy.com which gets re-directed to: http://www.bmc.com/info_center_support/overview/0,3252,19097_45424060,00.html 2) In the lower left corner threes a Support Website Login Support Central Link = http://www.bmc.com/support/secure_support_home which I click on 3) At this point Im re-directed here https://webapps.bmc.com/signon/content/logon.jsp 4) I type in my E-MAIL address, and my password 5) I get the following ERROR: The User Name/Password combination you entered is not valid. Please try again. If you have forgotten your password, select the Forgot My Password link. 6) Then I try clicking the Forgot my Password Link on the left side which takes me here https://webapps.bmc.com/sso/faces/resetPassword1.jsp 7) Doesnt do anything just loops back to the same reset password page. 8) Then I try re-registering by going here https://webapps.bmc.com/sso/faces/regBasic.jsp 9) I re-enter all my information and click Continue. 10) I get the following error: This user ID already exists in the system. If you did not previously register with this ID, please select a different user ID. If you have recently registered with this ID, please wait 15 minutes then try logging in again or, use the Forgot Password link to retrieve your forgotten password. Ive also tried contacting remedy support, 1-925-469-4200, option 3 and then option 6 to speak to mid-tier, Ive tried the same # with just option 6 for customer care, Ive tried contacting 1-800-841-2031 which then I was told Remedy customers need to contact the Remedy Support #, Ive tried e-mailing [EMAIL PROTECTED] , [EMAIL PROTECTED] , and [EMAIL PROTECTED]. No one is getting back to me, Im not getting any answers, and none of the above steps have worked. What is the deal? Help! v/r Christopher P. Gillman __20060125___This posting was submitted with HTML in it___
Re: DSO and $OPERATION$
Frank So after which action are your expecting the filter to fire? 1. UK dso into your TempForm You will see a MERGE by Distributed Server in your TempForm...AND...you will see a MODIFY by Distributed Server in your TempForm They will see a MODIFY by Distributed Server in their source form 2. Upon MERGE into TempForm, Push Field into MainForm You will see no MERGE at all for MainFormBUT...You will see a CREATE or MODIFY in MainForm **except if the MODIFY in step one occurs as a Phase II action, it could execute close to the RUN Process that you suggest. Hence logging and $OPERATION$ could be report the wrong thing, which is throwing your debugging off kilter. Heck, I have seen aspects of the DSO transaction that occur completely outside of the API, it cannot be detected with workflow...but it the data is saved. 3. Upon Modify into MainForm DSO on to another server. You will never see a MERGE by Distributed Server on MainForm...BUT...you will see a MODIFY by Distributed Server on MainForm 4. Upon Merge on remote server MainForm do nothing. You will see a MERGE by Distributed Server on remote MainForm...AND...you will see a MODIFY by Distributed Server on remote MainForm You will see a MODIFY by Distributed Server on your local MainForm If your filter is set to execute on Modify and the qual has $OPERATION$ != MERGE, and it fired, then your are not in MERGEso you must be in Modify. Before we go any further...which place is the Modify Filter supposed to Fire; 1,2,3 or 4 Chad This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. Frank Caruso [EMAIL PROTECTED] IL.COMTo Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)Subject [EMAIL PROTECTED] Re: DSO and $OPERATION$ ORG 10/17/2006 02:54 PM Please respond to [EMAIL PROTECTED] RG ** Thank you both for your responses ... very interesting reading. Tony, adding $USER$ would be the easy solution (one I had considered), however, the transfer-to server is not just a reporting server but it is also a fail over box. So, all work flow on the box must match production. Making that type of change would break work flow if we ever failed over. Chad, your right. Even though the RunProcess set its a MERGE operation, I don't believe it truly is. I added to the filter RunIf $OPERATE$ != MERGE and it still ran! I added $USER$!=Distributed Server and it did not. However, as mention above, that is not a possible solution. To make this even more complicated. The DSO transfer is actually being initiated by a third server in the UK, which then writes to temp table here, which pushes changes to forms which in turn causes DSO to replicate data. Still thinking about it .. Thank you On 10/17/06, Tony Worthington [EMAIL PROTECTED] wrote: Frank - To catch times when this happens -- as mentioned below -- I would say it couldn't hurt to add a ( AND $USER$ != Distributed Server ) qualification to the workflow
Re: OLE and Word or PDF doc display
** Michiel, THANK YOU very much. That was exactly what I needed. I used the URL since I have the document on a server. Sincerely, Susan On 10/17/06, Michiel Beijen [EMAIL PROTECTED] wrote: OLE is a bit old-fashioned nowadays.You did not state where the Word or PDF document is. If it's in an attachment I guess you should look at thePERFORM-ACTION-OPEN-ATTACHMENT special Run Process command.If the attachment is on a network drive or webserver you could usePERFORM-ACTION-OPEN-URLKind regards, MichielOn 10/16/06, Susan Palmer [EMAIL PROTECTED] wrote: ** Hi Everyone, I would appreciate some help on this one.I want to click on a button and open a Word or pdf document.I'm so used to saying I can do anything in Remedy I forget sometimes I forget how to do everything ... :( I was thinking I could do this through OLE but cannot seem to find the right methods to select and parameter to fill in.I looked through the archives and found a fairly descriptive entry but alas, no success.I don't use OLE very often and I've apparently purged all recollection of how to do it. ARS 5.1.2, but going to 7.x on 10/24 Oracle 9i2 but going to Oracle 10.. on 10/24 Windows 2003 server WUT only at this time I appreciate your help.Thanks, Susan __20060125___This posting was submitted with HTML in it__ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Remedy and TNSNAMES.ora
See, this is where I get a bit confused. Unfortunately, I do not have access to where the server is actually running, so I can't get the TNSNAMES.ora file from there. Also, the TNSNAMES.ora file that I have been provided with gives me an IP for the HOST for the REMEDY entry. When I connect to the server via the ARS program, I connect to a domain name which resolves to a differnet IP, and it also specifies port 2020. If I then change the TNSNAMES.ora file to reflect the new IP and port, I still time out when I run tnsping REMEDY. I guess that I should mention that I'm not 100% sure what back end database our Remedy application uses, however I also connect to the remedy back end using Crystal Reports 8.5, where the HPD:HelpDesk shows up under ODBC - Remedy ODBC Data Source. From that I gather that it's using ODBC, which means TOAD should be able to connect to it (assuming I have the correct TNS entry) no problem. On Tue, 17 Oct 2006 12:31:44 -0700, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: Chris: Do you have a DNS entry for the server name anywhere? Tnsping will read the tnsnames.ora file and then use the IP address in the entry to attempt to contact the server on the port mentioned. This should be 1521 unless you set up the server with a different port. Also the Listener process has to be running on the Oracle server or you will not connect. James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Hidden Sent: Tuesday, October 17, 2006 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy and TNSNAMES.ora It shows me the entry out of the TNSNAMES.ora file, and then hangs. ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy and TNSNAMES.ora
** At this point I will re-iterate what James said originally ... talk to your DBA.On 10/17/06, Chris Hidden [EMAIL PROTECTED] wrote:See, this is where I get a bit confused.Unfortunately, I do not have access to where the server is actually running, so I can't get theTNSNAMES.ora file from there.Also, the TNSNAMES.ora file that I have beenprovided with gives me an IP for the HOST for the REMEDY entry.When I connect to the server via the ARS program, I connect to a domain name whichresolves to a differnet IP, and it also specifies port 2020.If I then change the TNSNAMES.ora file to reflect the new IP and port, I still time out when I run tnsping REMEDY.I guess that I should mention that I'm not 100% sure what back end databaseour Remedy application uses, however I also connect to the remedy back endusing Crystal Reports 8.5, where the HPD:HelpDesk shows up under ODBC -Remedy ODBC Data Source.From that I gather that it's using ODBC, whichmeans TOAD should be able to connect to it (assuming I have the correct TNSentry) no problem. On Tue, 17 Oct 2006 12:31:44 -0700, McKenzie, James J C-E LCMC HQISEC/L3[EMAIL PROTECTED] wrote:Chris:Do you have a DNS entry for the server name anywhere?Tnsping will read thetnsnames.ora file and then use the IP address in the entry to attempt tocontact the server on the port mentioned.This should be 1521 unless youset up the server with a different port.Also the Listener process has to be running on the Oracle server or you will not connect.James McKenzieL-3 GSI-Original Message-From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris HiddenSent: Tuesday, October 17, 2006 11:47 AMTo: arslist@ARSLIST.ORG Subject: Re: Remedy and TNSNAMES.oraIt shows me the entry out of the TNSNAMES.ora file, and then hangs. ___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org-- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineer www.specificintegration.com703-376-1249 __20060125___This posting was submitted with HTML in it___
Re: Remedy and TNSNAMES.ora
Title: RE: Remedy and TNSNAMES.ora ** Chris: Oracle NEVER runs at 2020 unless it is configured to do so. The standard port for Oracle is 1521. Try that one or 1571 and see if you can ping the server. Also, beat on your DBA and let them know that you need a VALID tnsnames.ora file. If you need, get C level staff involved at this point. You are wasting your time and their money. James Mckenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Hidden Sent: Tuesday, October 17, 2006 12:50 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy and TNSNAMES.ora See, this is where I get a bit confused. Unfortunately, I do not have access to where the server is actually running, so I can't get the TNSNAMES.ora file from there. Also, the TNSNAMES.ora file that I have been provided with gives me an IP for the HOST for the REMEDY entry. When I connect to the server via the ARS program, I connect to a domain name which resolves to a differnet IP, and it also specifies port 2020. If I then change the TNSNAMES.ora file to reflect the new IP and port, I still time out when I run tnsping REMEDY. I guess that I should mention that I'm not 100% sure what back end database our Remedy application uses, however I also connect to the remedy back end using Crystal Reports 8.5, where the HPD:HelpDesk shows up under ODBC - Remedy ODBC Data Source. >From that I gather that it's using ODBC, which means TOAD should be able to connect to it (assuming I have the correct TNS entry) no problem. __20060125___This posting was submitted with HTML in it___
Re: Remedy Support Site - Fixed?
** It worked for me using my SMTP mail address as the login and my original password. If you have multiple SMTP mail addresses you may have to play with them to find the right one. Looks like it may have to be all caps also.. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gillman, ChrisSent: Tuesday, October 17, 2006 1:55 PMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed? ** I cant get into the site whatsoever. Ive tried everything, I cant even get in touch with the right people at remedy. Ive tried re-registering everything nothing lets me in. This is what I do: 1) I go to www.supportweb.remedy.com which gets re-directed to: http://www.bmc.com/info_center_support/overview/0,3252,19097_45424060,00.html 2) In the lower left corner threes a Support Website Login Support Central Link = http://www.bmc.com/support/secure_support_home which I click on 3) At this point Im re-directed here https://webapps..bmc.com/signon/content/logon.jsp 4) I type in my E-MAIL address, and my password 5) I get the following ERROR: The User Name/Password combination you entered is not valid. Please try again. If you have forgotten your password, select the Forgot My Password link. 6) Then I try clicking the Forgot my Password Link on the left side which takes me here https://webapps.bmc.com/sso/faces/resetPassword1.jsp 7) Doesnt do anything just loops back to the same reset password page. 8) Then I try re-registering by going here https://webapps.bmc.com/sso/faces/regBasic.jsp 9) I re-enter all my information and click Continue. 10) I get the following error: This user ID already exists in the system. If you did not previously register with this ID, please select a different user ID. If you have recently registered with this ID, please wait 15 minutes then try logging in again or, use the "Forgot Password" link to retrieve your forgotten password. Ive also tried contacting remedy support, 1-925-469-4200, option 3 and then option 6 to speak to mid-tier, Ive tried the same # with just option 6 for customer care, Ive tried contacting 1-800-841-2031 which then I was told Remedy customers need to contact the Remedy Support #, Ive tried e-mailing [EMAIL PROTECTED] , [EMAIL PROTECTED] , and [EMAIL PROTECTED]. No one is getting back to me, Im not getting any answers, and none of the above steps have worked. What is the deal? Help! v/r Christopher P. Gillman __20060125___This posting was submitted with HTML in it___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __20060125___This posting was submitted with HTML in it___
Re: Remedy and TNSNAMES.ora
Title: RE: Remedy and TNSNAMES.ora ** TOAD is a GUI SQL editor/browser application. It stands for Tool for Oracle Application Development From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Tuesday, October 17, 2006 2:58 PMTo: arslist@ARSLIST.ORGSubject: Re: Remedy and TNSNAMES.ora ** Chris: What is TOAD? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Hidden Sent: Tuesday, October 17, 2006 12:50 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy and TNSNAMES.ora See, this is where I get a bit confused. Unfortunately, I do not have access to where the server is actually running, so I can't get the TNSNAMES.ora file from there. Also, the TNSNAMES.ora file that I have been provided with gives me an IP for the HOST for the REMEDY entry. When I connect to the server via the ARS program, I connect to a domain name which resolves to a differnet IP, and it also specifies port 2020. If I then change the TNSNAMES.ora file to reflect the new IP and port, I still time out when I run tnsping REMEDY. I guess that I should mention that I'm not 100% sure what back end database our Remedy application uses, however I also connect to the remedy back end using Crystal Reports 8.5, where the HPD:HelpDesk shows up under ODBC - Remedy ODBC Data Source. From that I gather that it's using ODBC, which means TOAD should be able to connect to it (assuming I have the correct TNS entry) no problem. On Tue, 17 Oct 2006 12:31:44 -0700, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: Chris: Do you have a DNS entry for the server name anywhere? Tnsping will read the tnsnames.ora file and then use the IP address in the entry to attempt to contact the server on the port mentioned. This should be 1521 unless you set up the server with a different port. Also the Listener process has to be running on the Oracle server or you will not connect. James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Hidden Sent: Tuesday, October 17, 2006 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy and TNSNAMES.ora It shows me the entry out of the TNSNAMES.ora file, and then hangs. ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Solaris 10 zones and Remedy ARS
Hi all, Anyone out there running Remedy ARS on two or more Sun Enterprise servers (Solaris 10) configured using Solaris Zones (operating system-level virtualization)? If so, did you run into any issues with licensing between two different servers. Thanks in advance, Dave ARS 6.3 P17 Oracle 9.2.0.7 SunOS 5.8 David Smith Lead Remedy Developer/Administrator University of North Carolina ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy and TNSNAMES.ora
Title: RE: Remedy and TNSNAMES.ora ** Fred: Thanks. I hate ambiguous acronyms Chris is correct. He should be able to log into the Oracle server with the appropriate credentials and settings. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, October 17, 2006 1:00 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy and TNSNAMES.ora ** TOAD is a GUI SQL editor/browser application. It stands for Tool for Oracle Application Development __20060125___This posting was submitted with HTML in it___
Re: Remedy Support Site - Fixed?
Title: RE: Remedy Support Site - Fixed? ** I go to www.support web.remedy.com http://www.supportweb.remedy.com/ Christopher Pruitt Consultant Specialist EDS - Bank of Americamailto:[EMAIL PROTECTED] Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Tuesday, October 17, 2006 2:55 PMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed? ** Chris: You are trying to get into the BMC site. Try the links lower on the page for Remedy. James Mckenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gillman, Chris Sent: Tuesday, October 17, 2006 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** I can't get into the site whatsoever I've tried everything, I can't even get in touch with the right people at remedy. I've tried re-registering everything... nothing lets me in. This is what I do: 1) I go to www.supportweb.remedy.com http://www.supportweb.remedy.com/ which gets re-directed to: http://www.bmc.com/info_center_support/overview/0,3252,19097_45424060,00.html 2) In the lower left corner threes a Support Website Login "Support Central Link" = http://www.bmc.com/support/secure_support_home which I click on 3) At this point I'm re-directed here https://webapps.bmc.com/signon/content/logon.jsp 4) I type in my E-MAIL address, and my password 5) I get the following "ERROR: The User Name/Password combination you entered is not valid. Please try again. If you have forgotten your password, select the Forgot My Password link." 6) Then I try clicking the "Forgot my Password Link" on the left side which takes me here https://webapps.bmc.com/sso/faces/resetPassword1.jsp 7) Doesn't do anything... just loops back to the same reset password page. 8) Then I try re-registering by going here https://webapps.bmc.com/sso/faces/regBasic.jsp 9) I re-enter all my information and click Continue. 10) I get the following error: This user ID already exists in the system. If you did not previously register with this ID, please select a different user ID. If you have recently registered with this ID, please wait 15 minutes then try logging in again or, use the "Forgot Password" link to retrieve your forgotten password. I've also tried contacting remedy support, 1-925-469-4200, option 3 and then option 6 to speak to mid-tier, I've tried the same # with just option 6 for customer care, I've tried contacting 1-800-841-2031 which then I was told "Remedy customers need to contact the Remedy Support #", I've tried e-mailing [EMAIL PROTECTED] , [EMAIL PROTECTED] , and [EMAIL PROTECTED] No one is getting back to me, I'm not getting any answers, and none of the above steps have worked What is the deal? Help! v/r Christopher P. Gillman __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Remedy and TNSNAMES.ora
Title: RE: Remedy and TNSNAMES.ora ** It is a DB independent client connect toolwhat it appears is Chris is an end user trying to connect to the Remedy back end. Chris, You will only be able to do this with either your Remedy Admin or the DBA's assistance. The reason that the ODBC works is that it is using the Remedy level API to connect to the Remedy application server...not the DB itself. If I remember correctly TOAD can also use the Remedy ODBCso you could try that if you would like...but one thing to know about the Remedy ODBC is that it doesn't like joins very much L. J. HeadSoftware EngineerRemedy Approved Consultant From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Tuesday, October 17, 2006 1:58 PMTo: arslist@ARSLIST.ORGSubject: Re: Remedy and TNSNAMES.ora ** Chris: What is TOAD? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Hidden Sent: Tuesday, October 17, 2006 12:50 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy and TNSNAMES.ora See, this is where I get a bit confused. Unfortunately, I do not have access to where the server is actually running, so I can't get the TNSNAMES.ora file from there. Also, the TNSNAMES.ora file that I have been provided with gives me an IP for the HOST for the REMEDY entry. When I connect to the server via the ARS program, I connect to a domain name which resolves to a differnet IP, and it also specifies port 2020. If I then change the TNSNAMES.ora file to reflect the new IP and port, I still time out when I run tnsping REMEDY. I guess that I should mention that I'm not 100% sure what back end database our Remedy application uses, however I also connect to the remedy back end using Crystal Reports 8.5, where the HPD:HelpDesk shows up under ODBC - Remedy ODBC Data Source. From that I gather that it's using ODBC, which means TOAD should be able to connect to it (assuming I have the correct TNS entry) no problem. On Tue, 17 Oct 2006 12:31:44 -0700, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: Chris: Do you have a DNS entry for the server name anywhere? Tnsping will read the tnsnames.ora file and then use the IP address in the entry to attempt to contact the server on the port mentioned. This should be 1521 unless you set up the server with a different port. Also the Listener process has to be running on the Oracle server or you will not connect. James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Hidden Sent: Tuesday, October 17, 2006 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy and TNSNAMES.ora It shows me the entry out of the TNSNAMES.ora file, and then hangs. ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Remedy and TNSNAMES.ora
I think maybe I should have been a bit more clear. I'm not administering anything, simply trying to connect to the oracle database that is feeding Remedy (TOAD, SQLPlus, any tool realy, I just would like to connect to it though a program other than ARS or Crystal Reports). My real question was, can I figure this out by looking at settings I have, or do I need to go to the DBA, since my boss doens't even know who the DBA is (ownership of our Remedy system was recently transfered), I was hoping that I could get this information without having to go that route. It looks like I do. Thanks for the information. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy and TNSNAMES.ora
Title: RE: Remedy and TNSNAMES.ora ** ohI thought it was DB independentthen forget what I said in my last post...:) L. J. HeadSoftware EngineerRemedy Approved Consultant From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick WSent: Tuesday, October 17, 2006 2:00 PMTo: arslist@ARSLIST.ORGSubject: Re: Remedy and TNSNAMES.ora ** TOAD is a GUI SQL editor/browser application. It stands for Tool for Oracle Application Development From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Tuesday, October 17, 2006 2:58 PMTo: arslist@ARSLIST.ORGSubject: Re: Remedy and TNSNAMES.ora ** Chris: What is TOAD? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Hidden Sent: Tuesday, October 17, 2006 12:50 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy and TNSNAMES.ora See, this is where I get a bit confused. Unfortunately, I do not have access to where the server is actually running, so I can't get the TNSNAMES.ora file from there. Also, the TNSNAMES.ora file that I have been provided with gives me an IP for the HOST for the REMEDY entry. When I connect to the server via the ARS program, I connect to a domain name which resolves to a differnet IP, and it also specifies port 2020. If I then change the TNSNAMES.ora file to reflect the new IP and port, I still time out when I run tnsping REMEDY. I guess that I should mention that I'm not 100% sure what back end database our Remedy application uses, however I also connect to the remedy back end using Crystal Reports 8.5, where the HPD:HelpDesk shows up under ODBC - Remedy ODBC Data Source. From that I gather that it's using ODBC, which means TOAD should be able to connect to it (assuming I have the correct TNS entry) no problem. On Tue, 17 Oct 2006 12:31:44 -0700, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: Chris: Do you have a DNS entry for the server name anywhere? Tnsping will read the tnsnames.ora file and then use the IP address in the entry to attempt to contact the server on the port mentioned. This should be 1521 unless you set up the server with a different port. Also the Listener process has to be running on the Oracle server or you will not connect. James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Hidden Sent: Tuesday, October 17, 2006 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy and TNSNAMES.ora It shows me the entry out of the TNSNAMES.ora file, and then hangs. ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Remedy Support Site - Fixed?
Title: RE: Remedy Support Site - Fixed? ** Chris: Did the page say: Welcome Remedy and Marimba Support Users. on the page? James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pruitt, Christopher JSent: Tuesday, October 17, 2006 1:02 PMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed? ** I go to www.support web.remedy.com http://www.supportweb.remedy.com/ Christopher Pruitt Consultant Specialist EDS - Bank of Americamailto:[EMAIL PROTECTED] Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Tuesday, October 17, 2006 2:55 PMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed? ** Chris: You are trying to get into the BMC site. Try the links lower on the page for Remedy. James Mckenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gillman, Chris Sent: Tuesday, October 17, 2006 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** I can't get into the site whatsoever I've tried everything, I can't even get in touch with the right people at remedy. I've tried re-registering everything... nothing lets me in. This is what I do: 1) I go to www.supportweb.remedy.com http://www.supportweb.remedy.com/ which gets re-directed to: http://www.bmc.com/info_center_support/overview/0,3252,19097_45424060,00.html 2) In the lower left corner threes a Support Website Login "Support Central Link" = http://www.bmc.com/support/secure_support_home which I click on 3) At this point I'm re-directed here https://webapps.bmc.com/signon/content/logon.jsp 4) I type in my E-MAIL address, and my password 5) I get the following "ERROR: The User Name/Password combination you entered is not valid. Please try again. If you have forgotten your password, select the Forgot My Password link." 6) Then I try clicking the "Forgot my Password Link" on the left side which takes me here https://webapps.bmc.com/sso/faces/resetPassword1.jsp 7) Doesn't do anything... just loops back to the same reset password page. 8) Then I try re-registering by going here https://webapps.bmc.com/sso/faces/regBasic.jsp 9) I re-enter all my information and click Continue. 10) I get the following error: This user ID already exists in the system. If you did not previously register with this ID, please select a different user ID. If you have recently registered with this ID, please wait 15 minutes then try logging in again or, use the "Forgot Password" link to retrieve your forgotten password. I've also tried contacting remedy support, 1-925-469-4200, option 3 and then option 6 to speak to mid-tier, I've tried the same # with just option 6 for customer care, I've tried contacting 1-800-841-2031 which then I was told "Remedy customers need to contact the Remedy Support #", I've tried e-mailing [EMAIL PROTECTED] , [EMAIL PROTECTED] , and [EMAIL PROTECTED] No one is getting back to me, I'm not getting any answers, and none of the above steps have worked What is the deal? Help! v/r Christopher P. Gillman __20060125___This posting was submitted with HTML in it_20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Remedy and TNSNAMES.ora
Title: RE: Remedy and TNSNAMES.ora ** Chris: If you are running Remedy against a REMOTE Oracle server, you have to have a proper TNSNAMES.ORA file on the Remedy server. If not, Remedy cannot and will not connect to the Oracle Database. GET THAT FILE from the system admin or if you are it, look on the server for it. Use the parameters in the TNSNAMES.ORA file to connect with TOAD to the database. This should work. If you cannot use TOAD, then attempt to use tnsping with the same file. If tnsping will not work, something is very, very wrong. Since the IP address you posted is in private name space (10.x.x.x) you can ONLY connect from a like area. You cannot connect from a system having a public IP space address. It is possible that your network is split into to parts where it is not possible (for various reasons) to connect across them. Can you access the Remedy server? Can you get the TNSNAMES.ORA file from this system? It appears that you are attempting to access your Oracle server from a system other than your Remedy server. Can you run either ipconfig /all (for Windows) or ifconfig (for UNIX) and look at the IP address. Is the IP address the same for the first three digits? James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Sent: Tuesday, October 17, 2006 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy and TNSNAMES.ora I think maybe I should have been a bit more clear. I'm not administering anything, simply trying to connect to the oracle database that is feeding Remedy (TOAD, SQLPlus, any tool realy, I just would like to connect to it though a program other than ARS or Crystal Reports). My real question was, can I figure this out by looking at settings I have, or do I need to go to the DBA, since my boss doens't even know who the DBA is (ownership of our Remedy system was recently transfered), I was hoping that I could get this information without having to go that route. It looks like I do. Thanks for the information. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Solaris 10 zones and Remedy ARS
Dave - I know this isn't an answer to your question but if you refer to the compat matrix you'll notice that note #9 for arserver states: Trusted Solaris 10 Supported, Solaris 10 Zones/Containers are not supported. Couldn't tell you if unsupported == doesn't work... -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 David Smith [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/17/2006 02:59 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Solaris 10 zones and Remedy ARS Hi all, Anyone out there running Remedy ARS on two or more Sun Enterprise servers (Solaris 10) configured using Solaris Zones (operating system-level virtualization)? If so, did you run into any issues with licensing between two different servers. Thanks in advance, Dave ARS 6.3 P17 Oracle 9.2.0.7 SunOS 5.8 David Smith Lead Remedy Developer/Administrator University of North Carolina ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy and TNSNAMES.ora
Wellnot trying to be too condescending but that's what your Remedy Developer is for. If you give him requirements of what you would like changed I'm sure if he is worth anything as a developer of Remedy he would be able to provide you the product you need...assuming your company wants the changes made that is. L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Hidden Sent: Tuesday, October 17, 2006 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy and TNSNAMES.ora J.L. Thanks for the info. Yeah, I'm an end user as far as Remedy goes, we use it to track issues for our software development. However it lacks some capabilities that we would like to have so my goal was to link to the database and then extend the capabilities. Looks like I need to get into contact with the DBA and determine if they'll even let me do that. Thanks for everyones help! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: DSO and $OPERATION$
Frank, I don't know if you are eluding to another transaction or not with this statement . The update of the Main Form causes the filter to fire which, thru a push fields action, is creating another record But the bottom line is the local MainForm should only be a Modify, AND the remote MainForm will see a Merge and a Modify. The tricky part through this whole thing is that the $USER$ value will be Distributed Server. So you could not use this in the qualification. Is there any field value on Modify on the local MainForm, that would not be detected on the remote MainForm Modify, after the merge operation? Might I suggest that as part of the Push Field action you set a Display Only scratch field and watch for $USER$ != Distributed Server on Create or Modify. Then fire you filter on this. The filter would never fire on the remote MainForm, because the Modify is from the DSO transaction and not the Push Field action. It works because the scratch field won't have a value in the DSO transaction. You may need to play with shifting to Phase 1 aka `! Chad This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. Frank Caruso [EMAIL PROTECTED] IL.COMTo Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)Subject [EMAIL PROTECTED] Re: DSO and $OPERATION$ ORG 10/17/2006 03:47 PM Please respond to [EMAIL PROTECTED] RG ** I would expect the filter to fire after Temp Form updates the Main Form. The update of the Main Form causes the filter to fire which, thru a push fields action, is creating another record. I think it would be #2. However, we do not want that filter that fired on modify of the Main Form on the prod server to run the replicate server. On 10/17/06, Chad M Whilding [EMAIL PROTECTED] wrote: Frank So after which action are your expecting the filter to fire? 1. UK dso into your TempForm You will see a MERGE by Distributed Server in your TempForm...AND...you will see a MODIFY by Distributed Server in your TempForm They will see a MODIFY by Distributed Server in their source form 2. Upon MERGE into TempForm, Push Field into MainForm You will see no MERGE at all for MainFormBUT...You will see a CREATE or MODIFY in MainForm **except if the MODIFY in step one occurs as a Phase II action, it could execute close to the RUN Process that you suggest. Hence logging and $OPERATION$ could be report the wrong thing, which is throwing your debugging off kilter. Heck, I have seen aspects of the DSO transaction that occur completely outside of the API, it cannot be detected with workflow...but it the data is saved. 3. Upon Modify into MainForm DSO on to another server. You will never see a MERGE by Distributed Server on MainForm...BUT...you will see a MODIFY by Distributed Server on MainForm 4. Upon Merge on remote server MainForm do nothing. You will see a MERGE by Distributed Server on remote
Re: Remedy and TNSNAMES.ora
Title: RE: Remedy and TNSNAMES.ora ** Technically they have versions for databases other than Oracle (they just started with Oracle) Oracle, SQL Server, MySQL, DB2,Sybase Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. HeadSent: Tuesday, October 17, 2006 3:07 PMTo: arslist@ARSLIST.ORGSubject: Re: Remedy and TNSNAMES.ora ** ohI thought it was DB independentthen forget what I said in my last post...:) L. J. HeadSoftware EngineerRemedy Approved Consultant From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick WSent: Tuesday, October 17, 2006 2:00 PMTo: arslist@ARSLIST.ORGSubject: Re: Remedy and TNSNAMES.ora ** TOAD is a GUI SQL editor/browser application. It stands for Tool for Oracle Application Development From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Tuesday, October 17, 2006 2:58 PMTo: arslist@ARSLIST.ORGSubject: Re: Remedy and TNSNAMES.ora ** Chris: What is TOAD? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Hidden Sent: Tuesday, October 17, 2006 12:50 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy and TNSNAMES.ora See, this is where I get a bit confused. Unfortunately, I do not have access to where the server is actually running, so I can't get the TNSNAMES.ora file from there. Also, the TNSNAMES.ora file that I have been provided with gives me an IP for the HOST for the REMEDY entry. When I connect to the server via the ARS program, I connect to a domain name which resolves to a differnet IP, and it also specifies port 2020. If I then change the TNSNAMES.ora file to reflect the new IP and port, I still time out when I run tnsping REMEDY. I guess that I should mention that I'm not 100% sure what back end database our Remedy application uses, however I also connect to the remedy back end using Crystal Reports 8.5, where the HPD:HelpDesk shows up under ODBC - Remedy ODBC Data Source. From that I gather that it's using ODBC, which means TOAD should be able to connect to it (assuming I have the correct TNS entry) no problem. On Tue, 17 Oct 2006 12:31:44 -0700, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: Chris: Do you have a DNS entry for the server name anywhere? Tnsping will read the tnsnames.ora file and then use the IP address in the entry to attempt to contact the server on the port mentioned. This should be 1521 unless you set up the server with a different port. Also the Listener process has to be running on the Oracle server or you will not connect. James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Hidden Sent: Tuesday, October 17, 2006 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy and TNSNAMES.ora It shows me the entry out of the TNSNAMES.ora file, and then hangs. ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Remedy and TNSNAMES.ora
Title: RE: Remedy and TNSNAMES.ora ** Fred: That might explain why when Chris connects to the database he was getting a port other than 1521. MS SQL defaults to 1433. I don't know about MySQL or DB2. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, October 17, 2006 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy and TNSNAMES.ora ** Technically they have versions for databases other than Oracle (they just started with Oracle) Oracle, SQL Server, MySQL, DB2, Sybase Fred __20060125___This posting was submitted with HTML in it___
Re: OLE and Word or PDF doc display
** I'm using the same thing, but when I print them, they don't print very nicely (because they are being opened with IE). These are quotes and contracts that I would like the customer to be able to print and send their customer. Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan PalmerSent: Tuesday, October 17, 2006 3:43 PMTo: arslist@ARSLIST.ORGSubject: Re: OLE and Word or PDF doc display ** Michiel, THANK YOU very much. That was exactly what I needed. I used the URL since I have the document on a server. Sincerely, Susan On 10/17/06, Michiel Beijen [EMAIL PROTECTED] wrote: OLE is a bit old-fashioned nowadays.You did not state where the Word or PDF document is. If it's in an attachment I guess you should look at thePERFORM-ACTION-OPEN-ATTACHMENT special Run Process command.If the attachment is on a network drive or webserver you could usePERFORM-ACTION-OPEN-URLKind regards, MichielOn 10/16/06, Susan Palmer [EMAIL PROTECTED] wrote: ** Hi Everyone, I would appreciate some help on this one.I want to click on a button and open a Word or pdf document.I'm so used to saying I can do anything in Remedy I forget sometimes I forget how to do everything ... :( I was thinking I could do this through OLE but cannot seem to find the right methods to select and parameter to fill in.I looked through the archives and found a fairly descriptive entry but alas, no success.I don't use OLE very often and I've apparently purged all recollection of how to do it. ARS 5.1.2, but going to 7.x on 10/24 Oracle 9i2 but going to Oracle 10.. on 10/24 Windows 2003 server WUT only at this time I appreciate your help.Thanks, Susan __20060125___This posting was submitted with HTML in it__ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: OLE and Word or PDF doc display
If the attachment is a word document, how would you pass parameters or variables to it? Run a script? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Tuesday, October 17, 2006 2:27 PM To: arslist@ARSLIST.ORG Subject: Re: OLE and Word or PDF doc display OLE is a bit old-fashioned nowadays. You did not state where the Word or PDF document is. If it's in an attachment I guess you should look at the PERFORM-ACTION-OPEN-ATTACHMENT special Run Process command. If the attachment is on a network drive or webserver you could use PERFORM-ACTION-OPEN-URL Kind regards, Michiel On 10/16/06, Susan Palmer [EMAIL PROTECTED] wrote: ** Hi Everyone, I would appreciate some help on this one. I want to click on a button and open a Word or pdf document. I'm so used to saying I can do anything in Remedy I forget sometimes I forget how to do everything ... :( I was thinking I could do this through OLE but cannot seem to find the right methods to select and parameter to fill in. I looked through the archives and found a fairly descriptive entry but alas, no success. I don't use OLE very often and I've apparently purged all recollection of how to do it. ARS 5.1.2, but going to 7.x on 10/24 Oracle 9i2 but going to Oracle 10.. on 10/24 Windows 2003 server WUT only at this time I appreciate your help. Thanks, Susan __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: OLE and Word or PDF doc display
** Lisa, Actually it was a WORD doc I changed to a .pdf file since I didn't want anyone changing it. The doc is instructional in nature, no parameters or variables involved. Since it opens in Adobe it printed just fine. I believe you'll need a different solution to pass data to the form, not sure what that is these days since I was out of step with the OLE process. Hopefully someone will jump in with the correct way. Thanks, Susan On 10/17/06, Kemes, Lisa [EMAIL PROTECTED] wrote: If the attachment is a word document, how would you pass parameters orvariables to it?Run a script? Lisa-Original Message-From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Michiel BeijenSent: Tuesday, October 17, 2006 2:27 PM To: arslist@ARSLIST.ORGSubject: Re: OLE and Word or PDF doc displayOLE is a bit old-fashioned nowadays.You did not state where the Word or PDF document is. If it's in an attachment I guess you should look at the PERFORM-ACTION-OPEN-ATTACHMENTspecial Run Process command.If the attachment is on a network drive or webserver you could usePERFORM-ACTION-OPEN-URLKind regards, MichielOn 10/16/06, Susan Palmer [EMAIL PROTECTED] wrote: ** Hi Everyone, I would appreciate some help on this one.I want to click on a button and open a Word or pdf document.I'm so used to saying I can do anything in Remedy I forget sometimes I forget how to do everything ... :( I was thinking I could do this through OLE but cannot seem to find the right methods to select and parameter to fill in.I looked through the archives and found a fairly descriptive entry but alas, no success.I don't use OLE very often and I've apparently purged all recollection of how to do it. ARS 5.1.2, but going to 7.x on 10/24 Oracle 9i2 but going to Oracle 10.. on 10/24 Windows 2003 server WUT only at this time I appreciate your help.Thanks, Susan __20060125___This posting was submitted with HTML in it__UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
SLA Milestone issue
Title: SLA Milestone issue ** Disable the active link does it. Jumped the gun on that one. Think before reactingI know! Thanks all, Nathan Foy Senior Remedy Administrator The ServiceMaster Company, Inc 889 Ridge Lake Blvd, C2-1150 Memphis, TN 38120 CONFIDENTIALITY NOTICE: the information contained in this e-mail, including any attachment(s), is confidential information that may be privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or if you received this message in error, then any direct or indirect disclosure, distribution or copying of this message is strictly prohibited. If you have received this message in error, please notify the ServiceMaster Help Desk immediately by calling (866) 597-4321 and by sending a return e-mail; delete this message; and destroy all copies, including attachments. Thank you. __20060125___This posting was submitted with HTML in it___
Re: Remedy Support Site - Fixed?
** Susan, have you gotten anything yet? I've been waiting over 5 hours now for licenses. Has anyone gotten licenses today? I have also opened several tickets and all of them are still sitting in New status... They must really be swamped. Laura York Remedy Support generationE Technologies From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan PalmerSent: Tuesday, October 17, 2006 2:06 PMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed? ** I'm waiting for licenses right now also, but only requested them 10 minutes ago. That was not a clearly marked process either! Susan On 10/17/06, Laura York [EMAIL PROTECTED] wrote: Has anyone been able to get licenses from the new site.I put a request inseveral hours ago and still have not received my license keys.I got a message that said my request was successful and they would be emailed tome...Laura YorkRemedy SupportgenerationE Technologies ___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Remedy Support Site - Fixed?
** ... Still waiting, too... ever since first thing this AM. Eric Roys Sr. Software Engineer Verizon Business Email: [EMAIL PROTECTED] CONFIDENTIALITY: The information contained in this message and any attachment may be proprietary, confidential, and privileged or subject to the work product doctrine and thus protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify me immediately by replying to this message and deleting it and all copies and backups thereof. Thank you. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Laura YorkSent: Tuesday, October 17, 2006 4:43 PMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed? ** Susan, have you gotten anything yet? I've been waiting over 5 hours now for licenses. Has anyone gotten licenses today? I have also opened several tickets and all of them are still sitting in New status... They must really be swamped. Laura York Remedy Support generationE Technologies From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan PalmerSent: Tuesday, October 17, 2006 2:06 PMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed? ** I'm waiting for licenses right now also, but only requested them 10 minutes ago. That was not a clearly marked process either! Susan On 10/17/06, Laura York [EMAIL PROTECTED] wrote: Has anyone been able to get licenses from the new site.I put a request inseveral hours ago and still have not received my license keys.I got a message that said my request was successful and they would be emailed tome...Laura YorkRemedy SupportgenerationE Technologies ___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org__This e-mail has been scanned by Verizon Managed Email Content Service, using Skeptic technology powered by MessageLabs. For more information on Verizon Managed Email Content Service, visit http://www.verizonbusiness.com.20060125___This posting was submitted with HTML in it___ __ This e-mail has been scanned by Verizon Managed Email Content Service, using Skeptic technology powered by MessageLabs. For more information on Verizon Managed Email Content Service, visit http://www.verizonbusiness.com. __ __20060125___This posting was submitted with HTML in it___
Re: Mid Tier - Long Applet Load Time - pre-cache
Does anyone have a sample of the urls.txt file so I can manually create it for my lan admin team? Thanks, Jamie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Michiel Beijen Sent: Tuesday, October 17, 2006 3:33 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Long Applet Load Time - pre-cache If I remember correctly the perl script was supposed to be called from a batch (cron or a windows equivalent like at) You can schedule it at non-peak times such as every day 4 am. Be sure not to let it clash with any scheduled downtime of your remedy server for backup or other purposes. Kind regards, Michiel. On 10/17/06, Blodgett, Jamie [EMAIL PROTECTED] wrote: ** As suspected, Remedy states that the cache process works as designed. They did provide the 'unsupported' Perl script. I'm going to have our server team run through the process this weekend to see if we can get it working. However, my question is this, now that I have the Perl script, how do I have it run everytime I need to flush the cache? I can have the server support run it for me this once, but I'm thinking maybe it needs to be scheduled? Sorry, I'm clueless about the scripting side. This will be a great learning experience. Thanks everyone! Jamie CONFIDENTIALITY: The information contained in this transmission may contain privileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication, and the information contained in it, is strictly prohibited. If you are not the intended recipient, please contact the sender and immediately destroy all copies of the original message. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy Support Site - Fixed?
** I just received my license keys ... 3.5 hours ! Susan On 10/17/06, Eric Roys [EMAIL PROTECTED] wrote: ** ... Still waiting, too... ever since first thing this AM. Eric Roys Sr. Software Engineer Verizon Business Email: [EMAIL PROTECTED] CONFIDENTIALITY: The information contained in this message and any attachment may be proprietary, confidential, and privileged or subject to the work product doctrine and thus protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify me immediately by replying to this message and deleting it and all copies and backups thereof. Thank you. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Laura YorkSent: Tuesday, October 17, 2006 4:43 PMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed? ** Susan, have you gotten anything yet? I've been waiting over 5 hours now for licenses. Has anyone gotten licenses today? I have also opened several tickets and all of them are still sitting in New status... They must really be swamped. Laura York Remedy Support generationE Technologies From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Susan PalmerSent: Tuesday, October 17, 2006 2:06 PMTo: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** I'm waiting for licenses right now also, but only requested them 10 minutes ago. That was not a clearly marked process either! Susan On 10/17/06, Laura York [EMAIL PROTECTED] wrote: Has anyone been able to get licenses from the new site.I put a request inseveral hours ago and still have not received my license keys.I got a message that said my request was successful and they would be emailed tome...Laura YorkRemedy SupportgenerationE Technologies ___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __This e-mail has been scanned by Verizon Managed Email Content Service, using Skeptic technology powered by MessageLabs. For more information on Verizon Managed Email Content Service, visit http://www.verizonbusiness.com.__ __20060125___This posting was submitted with HTML in it___ __This e-mail has been scanned by Verizon Managed Email Content Service, using Skeptic™ technology powered by MessageLabs. For more information on Verizon Managed Email Content Service, visit http://www.verizonbusiness.com.__ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Mid Tier - Long Applet Load Time - pre-cache
When Remedy sent me the perl script it was in a zip file that included a sample urls.txt file. Here is what was in it (between the cut here lines): - - - - - cut here - - - - - forms/jsayers-d600/RESOURCE/Default+Admin+ViewLOCAL forms/jsayers-d600/RESOURCE_Home/standard - - - - - cut here - - - - - Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Blodgett, Jamie Sent: Tuesday, October 17, 2006 4:40 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Long Applet Load Time - pre-cache Does anyone have a sample of the urls.txt file so I can manually create it for my lan admin team? Thanks, Jamie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Michiel Beijen Sent: Tuesday, October 17, 2006 3:33 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Long Applet Load Time - pre-cache If I remember correctly the perl script was supposed to be called from a batch (cron or a windows equivalent like at) You can schedule it at non-peak times such as every day 4 am. Be sure not to let it clash with any scheduled downtime of your remedy server for backup or other purposes. Kind regards, Michiel. On 10/17/06, Blodgett, Jamie [EMAIL PROTECTED] wrote: ** As suspected, Remedy states that the cache process works as designed. They did provide the 'unsupported' Perl script. I'm going to have our server team run through the process this weekend to see if we can get it working. However, my question is this, now that I have the Perl script, how do I have it run everytime I need to flush the cache? I can have the server support run it for me this once, but I'm thinking maybe it needs to be scheduled? Sorry, I'm clueless about the scripting side. This will be a great learning experience. Thanks everyone! Jamie CONFIDENTIALITY: The information contained in this transmission may contain privileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication, and the information contained in it, is strictly prohibited. If you are not the intended recipient, please contact the sender and immediately destroy all copies of the original message. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
JOB: Full-time Remedy developer position in Santa Monica CA
Application Developer - Remedy Key Functions: Support RAND's Remedy ITSM Helpdesk and Change Task applications Work with team of developers to expand Remedy application capabilities and enhance existing Remedy systems Maintain Remedy servers and backend databases Participate on project teams to upgrade Remedy applications to AR 7.x Modify existing processes to leverage new capabilities. Educational requirement: Bachelor's degree Specific technical skills required: System and Application Development Deployment and implementation of out-of-box Remedy applications (Helpdesk, Change, etc.) Methodical customization of out-of-box Remedy applications Experience using the Remedy Mid-Tier for applications Experience using view fields for integrating Remedy with external (non- Remedy) data sources Ability to develop custom interfaces between the Remedy database and external data sources Proven experience linking legacy systems and databases to Remedy applications. Application Design Skills Must be able to interact with diverse groups to create business and functional requirements Experience with workflow automation, process optimization and data flow diagramming Good understanding of complete software life cycle Ability to demonstrate solid knowledge of system design principles and ability to follow detailed specs Working knowledge of software testing methodologies. Other Requirements Good communication and organizational skills Ablity to work comfortably with technical staff as well as business and non-technical individuals Ability to effectively manage multiple activities of varying complexity under time constraints. Related experience required: 6 to 8 years experience in Computing Industry Minimum 5 years experience in application development with at least: 3 years experience developing web applications using Remedy¿s Action Request System 6.x/7.x and Remedy¿s ITSM applications, especially Helpdesk and Change Management (5.5 and higher). Location: Santa Monica Positions open: One Apply on-line at: https://web4.rand.org/psp/ps/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL? Page=HRS_CE_JOB_DTLAction=AJobOpeningId=1867SiteId=1000 Refer to www.rand.org for information about the RAND Corporation. Pay depends on experience. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Max time taken to re-build a join...
The number of records will have no bearing on the time taken to modify/create/delete a join. The join is simply a db view that defines the tables, columns, and relationship between two or more tables or views. When a query is executed against a db view (aka. join form), the work is done at that time to evaluate the results. The longest time I've seen to create a join is when I create a join in the context of a deployable application. Not sure why, but arserverd floors the cpu and it takes a long time to initially create forms in general inside a deployable app. Probably has to do with the permission stripping/role translation that is performed when working in that context. We are talking in the neighborhood of 2 minutes. Axton Grams On 10/17/06, Joe DeSouza [EMAIL PROTECTED] wrote: ** Could I get some stats on the max time some of you took to rebuild a join form (after modifying the join criteria from the Remedy application level) between tables that have a record count of about 200K to 300K... What I want to know is after you save the join, how much time does it take to rebuild the join view internally in the DB.. is it instantanous? Or does it take a while during which time it might appear that records that were existing in the join are no longer in it and then when the join built is complete you get to see the 'missing' records? This may be a stupid question.. I am having a long day so for some reason I'm begining to doubt some of my knowledge on a couple of basics of table join.. I know this stuff takes time, but just wanted to reconfirm.. Rgds Joe. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Max time taken to re-build a join...
Ok I was a bit confused because immediately after modifying a join's information, for about 5 minutes it did seem like some of the records went 'missing' from that join.. So I thought it takes a while to build that view in the db's memory before the information is available for query. I tried to search for the same information 5 minutes later and it was available... So that led me to be a little confused about how a join is internally built by the database. By any chance does a Sybase database do anything behind the scenes a little differently than other RDBMS's?? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Axton Sent: Tuesday, October 17, 2006 8:30 PM To: arslist@ARSLIST.ORG Subject: Re: Max time taken to re-build a join... The number of records will have no bearing on the time taken to modify/create/delete a join. The join is simply a db view that defines the tables, columns, and relationship between two or more tables or views. When a query is executed against a db view (aka. join form), the work is done at that time to evaluate the results. The longest time I've seen to create a join is when I create a join in the context of a deployable application. Not sure why, but arserverd floors the cpu and it takes a long time to initially create forms in general inside a deployable app. Probably has to do with the permission stripping/role translation that is performed when working in that context. We are talking in the neighborhood of 2 minutes. Axton Grams On 10/17/06, Joe DeSouza [EMAIL PROTECTED] wrote: ** Could I get some stats on the max time some of you took to rebuild a join form (after modifying the join criteria from the Remedy application level) between tables that have a record count of about 200K to 300K... What I want to know is after you save the join, how much time does it take to rebuild the join view internally in the DB.. is it instantanous? Or does it take a while during which time it might appear that records that were existing in the join are no longer in it and then when the join built is complete you get to see the 'missing' records? This may be a stupid question.. I am having a long day so for some reason I'm begining to doubt some of my knowledge on a couple of basics of table join.. I know this stuff takes time, but just wanted to reconfirm.. Rgds Joe. -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.408 / Virus Database: 268.13.4/477 - Release Date: 10/16/2006 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: OT - BMC-Remedy Tech Support PRAISE
** I'd just like to chime in and second Claire's sentiments.I had some issues with the SLM 7.0 installer hanging on our Solaris 9 server and Barbara went above and beyond reviewing the logs and walking me step-by-step through a successful installation! I'd also like toadd that the support provided by Tracy and Alfred, helping usthrough all the intricacies of getting ITSM 7.0 installed,has been amazing too! Michael Gould CAO Advanced Business Solutions U.S. House of Representatives On 10/17/06, Anthony K R [EMAIL PROTECTED] wrote: She resolved a issue in just couple of minutes...good support!!.Regards,Anthony-Original Message- From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick CookSent: Tuesday, July 18, 2006 12:54 AMTo: arslist@ARSLIST.ORGSubject: Re: OT - BMC-Remedy Tech Support PRAISEYup, I've worked with Barb before, and I look forward to the next time.She's one of the good ones!Rick-Original Message- From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, ClaireSent: Monday, July 17, 2006 12:02 PMTo: arslist@ARSLIST.ORGSubject: OT - BMC-Remedy Tech Support PRAISEAfter my 10 day ordeal with the initial service request, I wasinstructed to enter a NEW ticket for my application installationproblems.THANK GOODNESS I DID! I have had the best support I have had in a very long time!This waslike the support you used to get in the good old days.Barbara wasfantastic.She reviewed my logs, answered questions and helped me determine where *I* went wrong in my installation process.So, now I have the following to play with:ARS 6.3 Patch 17HD 6.0CMDB 1.1 (yeah I know)Reconciliation EngineMid-Tier 6.3 Patch 17 AR Email EngineApproval ServerWindows 2003 EnterpriseOracle 10g with the 9 libs8 gig of RamMassive buckets of storage!I'm a very happy girl for a Monday!Claire SanfordInformation Systems Division Memorial Hermann Healthcare SystemPhone: 713 448 6035[EMAIL PROTECTED] ___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: SLM 7 install on Solaris
** To install both the CMDB 2.0 CI Viewer and the SLM 7.0 products on a remote Unix box, you'll need to run an X Server on your Windows workstation. If you use Putty to connect to your server, I'd recommend the free open-source Xming, http://www.straightrunning.com/XmingNotes/, X Server for Windows XP/2003/Vista. There are a few other options out there, but this one is free, easy to setup and worked like a charm for us. Hope that helps, Michael Gould CAO Advanced Business Solutions U.S. House of Representatives On 10/17/06, Jarl Grøneng [EMAIL PROTECTED] wrote: Thank you for sharing this...--JarlOn 10/17/06, Tony Worthington [EMAIL PROTECTED] wrote: And once you get a gui to install it, watch out for the following defect I have open about the installer: 1. DROP/BUILD BUG OCCURS IN (IF PRE-RELEASE) SLM 7.0, ARS 7.0, Solaris (but happens all platforms) 2. STEPS TO REPRODUCE: Try to install SLM application, the data collector piece It prompts you for information: Please provide the AR Server database information for BMC Service LevelManagement product For TNS Name, enter the connect stirng from you tnsnames.ora file, which you can tnsping For Database name, enter the database name of ARSystem Enter ARAdmin for your Database User and AR#Admin# for the password 3. ACTUAL RESULTS: Error: Database connection failed: ITSM7 ARSystem 1521 ARAdmin. Please try again. 4. EXPECTED RESULTS: The dialog labels are completely misleading, what we've had to do to make it work: TNS Name: machine name where oracle DB resides Database name: SID value from tnsnames.ora file 5. ADDITIONAL INFO: I am trying to install SLM 7.0 on a Solaris 9 server, and I have met all the prerequisites. The install starts out fine, but when it reaches the point where it tries to verify my ARAdmin login on my Oracle server, it gets an error saying it cannot connect (please see the attached screen shots file). I know the connection can be made, because I can both tnsping the connect string (ITSM7), and I can also actually login on the ARAdmin account using sqlplus (from Oracle). My shell environment has all the Oracle environment variables in it that describe the database, and has the LD_LIBRARY_PATH variable containing all the 32-bit Oracle binaries. What is the connection method this installer uses to attempt the database connection? How can I force it to properly find my database? I am running the SLM install as root on my AR server, but the database itself is on another host (referred to by the ITSM7 TNS name I mentioned before). And of course, the AR server itself is functioning just fine against that database. -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Jarl Grøneng [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/17/2006 08:39 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject SLM 7 install on Solaris I wonder who responsible for the installer on SLM 7 on Solaris, now I need a graphical console to be able to install it Sigh -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received.Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
