Re: Diary Field wierdness
Since I said I'd follow up - Support told me yesterday the same thing they told Ron, that it's SW00262237. Thanks, David D. Univ. of Georgia Date: Fri, 16 Mar 2007 14:49:09 -0700 Reply-To: arslist@ARSLIST.ORG Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG From: Ron Legters [EMAIL PROTECTED] Subject: Re: Diary Field wierdness In-Reply-To: A[EMAIL PROTECTED] Content-Type: text/plain; charset=us-ascii Well, they've decided it's a bug: Hi Ron, We have tested at our end and seems to be a new occurrence in 7.0.1 patch 1 User tool. We have created a Defect ID: SW00262237 for this problem, I will now place this ticket on the notify list of this bug. The status of this ticket will now be resolved , this does not mean that the ticket is closed. As this status required to put the ticket on the notify list of the bug. Have a great day. Thank you for bringing this problem to our attention. Regards, Thanks, Ron Tools Admin -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Durling Sent: Friday, March 16, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: Re: Diary Field wierdness Ron, Yes, that seems to work okay - didn't really think about it! The problem is actually not an issue for us since I'm the only one using any 7.x user tool, but something I wouldn't mind seeing fixed before/if we ask our users to upgrade their clients. I'll follow up on what support says about it - David D. Univ. of Georgia -- David Durling 706-542-0223 Enterprise IT Services [EMAIL PROTECTED] University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Sending AR email as XML
Hey all, Is it possible to configure something (sorry for the vague-ness, not really up on email tech), either AR Email engine, Linux sendmail, etc. so that the outgoing email from the Remedy system is formatted as XML. Later Stephen ARS 7.0.1 Oracle 10 - All new Yahoo! Mail - - Get a sneak peak at messages with a handy reading pane. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Web Service Newbie
Yes, the mid-tier is the layer through which authentication happens when a web service is used to resolve the ARS database... Joe - Original Message From: Jarl Grøneng [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 9:03:53 AM Subject: Re: Web Service Newbie Here is a drawing showing how all are linked togheter... http://www.bmc.com/arsystem/dev_community/images/TT_2005/TT%20September%2005/Primer_Large.jpg -- Jarl On 3/19/07, Nall, Roger [EMAIL PROTECTED] wrote: ** Joe, Thanks for the information. I was really just frying to confirm that this could not be done unless the Mid-Tier was installed. Which leads me to another question? Does it just have to be installed or do I really need to use it? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Friday, March 16, 2007 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie Roger, Not sure I understood you completely.. Are you saying they want you to attempt to create a web service using Remedy's Admin Tool but without setting up the Mid-Tier? If so that is not supported and not possible using Remedy's Admin tool to create a that web service.. When you create a web service through Remedy's Admin tool, the URL it generates expects you to insert the mid-tier's context path within it. Here is what a typical web service url looks like when created from the Admin tool: http://Mid-Tier-Server:Port-Number/mid-tier/WSDL/public/AR-Server-Name/Web-Service-Name So as you would notice the request is communicated to the AR Server via the Mid-Tier. You could I'm sure write a web service independent of the mid-tier without using the AR Systems Admin tool, but in order to do that you would need to write your own web plugin to the ARS. And I wonder how much of that would be supported by Remedy support should you run into a problem.. Hope this helps... Joe - Original Message From: Nall, Roger [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, March 16, 2007 8:55:26 AM Subject: Web Service Newbie ** Okay everyone please take it easy on me with this one. Here is my configuration: ARS 6.03 patch 16 WINDOWS 2003 SQL 2K No mid-tier We are creating a .NET help desk ticket application for our Engineering group. Currently they use Remedy but due to some personal issues the decision was made to move the Remedy application to a move advanced platform. Please do not ask any questions as to why this decision was made. My mother always told me if you can't say something nice about someone don't say anything at all. That being said we need to integrate Remedy with this new .NET system. I need to be able to create tickets in the new system and they need to be able to update my tickets as well as create tickets in Remedy. They have developed a Web Service for me to use to create tickets in the new system. As I understand it this will allow me to pass data to the new system and receive their ticket number back. We were originally going to user the .NET API to allow them to update/create tickets in my system. It was suggested to me that maybe we could use a Web Service created on the Remedy side instead of the API. I have been looking at the documentation for creating a Web Service and that has led me to this posting. My first question is how is this possible without using the Mid-Tier? As I stated, this is new to me and I am not sure I fully understand it. Any help would be greatly appreciated. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM The fish are biting. Get more visitors on your site using Yahoo! Search Marketing. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Bored stiff? Loosen up... Download and play hundreds of games for free on Yahoo! Games. http://games.yahoo.com/games/front ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Mid-Tier 6.03 - New Atlanta 5.0 Out of Memory Errors
All, I am getting out of memory errors in my New Atlanta 5.0 Servlet Logs. We started getting this error once we upgraded to java 1.42_13 and ARS 6.03 Patch 21 for the Mid-Tier and server. We are on a Solaris environment. I see a JOPTS in the StartServletExec script. I see New Atlanta runnining when I start the Servlet engine and do a ps -ef |grep java. I don't see the java options that I set in the script. Do I need to set this some other way? Thanks, Jackson _ Interest Rates near 39yr lows! $430,000 Mortgage for $1,399/mo - Calculate new payment http://www.lowermybills.com/lre/index.jsp?sourceid=lmb-9632-18466moid=7581 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Web Service Newbie
Yes it does, except for one thing that I cannot really confirm.. Maybe someone out there knows better.. Is the Mid-Tier really the client to a web service?? Thats a very good question.. I was looking at the available list of client types just as you brought that up, and there doesn't look like there is a specific client for a web service.. Here is the list I got from the ar.h file.. # more ar.h|grep CLIENT_TYPE #define AR_KEYWORD_CLIENT_TYPE 22 /* client type of the api program */ #define AR_CLIENT_TYPE_UNKNOWN 0 #define AR_CLIENT_TYPE_PRE_50 1 /* Pre 5.0 ar client tools */ #define AR_CLIENT_TYPE_WAT 2 /* Windows admin tool */ #define AR_CLIENT_TYPE_WUT 3 /* Windows user tool */ #define AR_CLIENT_TYPE_WIP 4 /* Windows import tool */ #define AR_CLIENT_TYPE_DSO 5 /* Distributed server */ #define AR_CLIENT_TYPE_ODBC6 /* ARODBC */ #define AR_CLIENT_TYPE_APPROVAL7 /* Approval server */ #define AR_CLIENT_TYPE_WEB_SERVER 8 /* AR web server, waserver */ #define AR_CLIENT_TYPE_MID_TIER9 /* Mid-tier 5.0 and later */ #define AR_CLIENT_TYPE_PALM_PILOT 10 /* Palm pilot */ #define AR_CLIENT_TYPE_FLASHBOARDS11 /* Flashboards */ #define AR_CLIENT_TYPE_FLASHBOARDS_MID_TIER 12 /* Flashboards mid-tier */ #define AR_CLIENT_TYPE_EIE13 /* Enterprise Integration */ #define AR_CLIENT_TYPE_RELOAD 14 /* arreload */ #define AR_CLIENT_TYPE_CACHE 15 /* arcache */ #define AR_CLIENT_TYPE_DIST 16 /* ardist */ #define AR_CLIENT_TYPE_RUN_MACRO 17 /* runmacro */ #define AR_CLIENT_TYPE_MAIL 18 /* armaild/armailex */ #define AR_CLIENT_TYPE_IMPORT_CMD 19 /* arimportcmd */ #define AR_CLIENT_TYPE_REPORT_PLUGIN 20 /* Report creator plugin */ #define AR_CLIENT_TYPE_ALERT 21 /* Alert tool */ #define AR_CLIENT_TYPE_MAIL_DAEMON22 /* New AR Mail Daemon, not armaild */ #define AR_CLIENT_TYPE_SIGNAL 23 /* arsignal */ #define AR_CLIENT_TYPE_DEBUGGER 24 /* debugger */ #define AR_CLIENT_TYPE_OBJSTR 25 /* object store API */ #define AR_CLIENT_TYPE_OBJSTR_SYNC26 /* object store sync utility */ #define AR_CLIENT_TYPE_SERVER_ADMIN_PLUGIN27 /* Server Admin plugin */ #define AR_CLIENT_TYPE_END_OF_PRODUCT 3999 #define AR_CLIENT_TYPE_UNPRODUCTIZED_START 4000 #define AR_CLIENT_TYPE_DRIVER 4000 /* Driver: sample program */ #define AR_CLIENT_TYPE_DISPATCHER 4001 /* distributor of appl. */ #define AR_CLIENT_TYPE_HELP 4002 /* arhelp */ #define AR_CLIENT_TYPE_JANITOR 4003 /* arjanitor */ #define AR_CLIENT_TYPE_MENU 4004 /* armenu */ #define AR_CLIENT_TYPE_STRUCT 4005 /* arstruct */ #define AR_CLIENT_TYPE_TEXT 4006 /* artext */ #define AR_CLIENT_TYPE_SQLED4007 /* arsqled */ #define AR_CLIENT_TYPE_CHANGE_SEL 4008 /* archgsel */ #define AR_CLIENT_TYPE_CHANGE_ID4009 /* archgid */ #define AR_CLIENT_TYPE_LABEL4010 /* arlabel */ #define AR_CLIENT_TYPE_END_OF_RESERVED_RANGE 5000 #define AR_SESS_CLIENT_TYPE7 /* client type of the api program */ So I wonder if its 8 or 9 that would best represent a web service.. or 0? Joe - Original Message From: Nall, Roger [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 9:27:27 AM Subject: Re: Web Service Newbie So if I understand this correctly, the Mid - Tier is the client for web services. I do not have to have any forms available for use on the Mid Tier. I would just create the web service and the call of that web service from the external system would use the Mid Tier to pass data to the AR Server. Does that sound about right? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Tuesday, March 20, 2007 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie Here is a drawing showing how all are linked togheter... http://www.bmc.com/arsystem/dev_community/images/TT_2005/TT%20September%2005/Primer_Large.jpg -- Jarl On 3/19/07, Nall, Roger [EMAIL PROTECTED] wrote: ** Joe, Thanks for the information. I was really just frying to confirm that this could not be done unless the Mid-Tier was installed. Which leads me to another question? Does it just have to be installed or do I really need to use it? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell:
Re: Mid-Tier 6.03 - New Atlanta 5.0 Out of Memory Errors
Is that with or without the hotfix ? http://www.newatlanta.com/c/products/servletexec/download/hotfix/showHotfixes 5.0.0.13 On 3/20/07, Jack Samson [EMAIL PROTECTED] wrote: All, I am getting out of memory errors in my New Atlanta 5.0 Servlet Logs. We started getting this error once we upgraded to java 1.42_13 and ARS 6.03 Patch 21 for the Mid-Tier and server. We are on a Solaris environment. I see a JOPTS in the StartServletExec script. I see New Atlanta runnining when I start the Servlet engine and do a ps -ef |grep java. I don't see the java options that I set in the script. Do I need to set this some other way? Thanks, Jackson _ Interest Rates near 39yr lows! $430,000 Mortgage for $1,399/mo - Calculate new payment http://www.lowermybills.com/lre/index.jsp?sourceid=lmb-9632-18466moid=7581 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Web Service Newbie
Roger, Once your Mid-Tier is configured to talk to your ARS server(s) then all the forms that the user can authenticate and gain access to, should work on the Mid-tier via a supported browser. There are very few exceptions to that general rule. The only way that I could think of to try to prevent your users from being able to use the Mid-tier would be to try to use the ar.conf setting Disable-Client-Operation to restrict the use of the Mid-Tier. However that might also prevent inbound WebService calls too. (I am just not sure if it would or not.) You might also try to mangle the Mid-Tier install and remove a few files/configurations of the java Web application to try to prevent users from being able to login via the Mid-tier application. But I also have no idea if that would prevent Web Service Clients from connecting to the Mid-Tier either. Would it be a concern if users were able to use the Mid-tier? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/20/07, Nall, Roger [EMAIL PROTECTED] wrote: So if I understand this correctly, the Mid - Tier is the client for web services. I do not have to have any forms available for use on the Mid Tier. I would just create the web service and the call of that web service from the external system would use the Mid Tier to pass data to the AR Server. Does that sound about right? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Tuesday, March 20, 2007 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie Here is a drawing showing how all are linked togheter... http://www.bmc.com/arsystem/dev_community/images/TT_2005/TT%20September%2005/Primer_Large.jpg -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid-Tier 6.03 - New Atlanta 5.0 Out of Memory Errors
This is without the hot fix. From: patrick zandi [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 6.03 - New Atlanta 5.0 Out of Memory Errors Date: Tue, 20 Mar 2007 09:52:58 -0400 Is that with or without the hotfix ? http://www.newatlanta.com/c/products/servletexec/download/hotfix/showHotfixes 5.0.0.13 On 3/20/07, Jack Samson [EMAIL PROTECTED] wrote: All, I am getting out of memory errors in my New Atlanta 5.0 Servlet Logs. We started getting this error once we upgraded to java 1.42_13 and ARS 6.03 Patch 21 for the Mid-Tier and server. We are on a Solaris environment. I see a JOPTS in the StartServletExec script. I see New Atlanta runnining when I start the Servlet engine and do a ps -ef |grep java. I don't see the java options that I set in the script. Do I need to set this some other way? Thanks, Jackson _ Interest Rates near 39yr lows! $430,000 Mortgage for $1,399/mo - Calculate new payment http://www.lowermybills.com/lre/index.jsp?sourceid=lmb-9632-18466moid=7581 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are _ Watch free concerts with Pink, Rod Stewart, Oasis and more. Visit MSN Presents today. http://music.msn.com/presents?icid=ncmsnpresentstaglineocid=T002MSN03A07001 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Sending AR email as XML
Actually, we are sure of the reqs ourselves. A client that receives our
autogenerated replies asked if it was possible to send the email in xml format.
I have a bunch of questions around that, but figured it was best to just
answer their question directly, and dig into it later when I have more time.
Thanks
Stephen
Eric Roys [EMAIL PROTECTED] wrote:
v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);}
st1\:*{behavior:url(#default#ieooui) }Stephen,
From my understanding, it is not possible to change the formatting via some
configuration option for email (send mail or email engine). Outlook client has
problems interpreting xml anyway because it doesnt have the full instruction
set of a browser, so best you can do is include the xml as an attachment.
Perhaps understanding your requirement(s) might be helpful to determine best
course of action for you.
We went down the xml/xslt road during some experimentation where an email was
sent on a schedule and the email had an xml file containing ticket data. The
xml had a link to an xsl document that translated the xml into a nice dashboard
appearance for management. After evaluation it was determined to have too many
pain points and was prone to more problems than we wanted to deal with at the
time. Instead, we ported it to Actuate (a web reporting tool) and accomplished
the same look and feel and functionality.
HTH,
Eric Roys
Sr. Software Engineer
Verizon Business
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From: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] On Behalf Of Stephen Lumini
Sent: Tuesday, March 20, 2007 8:18 AM
To: arslist@ARSLIST.ORG
Subject: Sending AR email as XML
**
Hey all,
Is it possible to configure something (sorry for the vague-ness, not really
up on email tech), either AR Email engine, Linux sendmail, etc. so that the
outgoing email from the Remedy system is formatted as XML.
Later
Stephen
ARS 7.0.1
Oracle 10
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Re: Web Service Newbie
Matt, That would mean you need to be asolutely certain of the client type that the web service is.. if it is 9 then yes it would be disabled as well.. but if its 8 or some other specific client, then it wouldn't.. I could not find a web service specific client type on the ar.h file.. So I'm assuming its either 0, or 8 or 9... Rgds Joe - Original Message From: Carey Matthew Black [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 9:53:25 AM Subject: Re: Web Service Newbie Roger, Once your Mid-Tier is configured to talk to your ARS server(s) then all the forms that the user can authenticate and gain access to, should work on the Mid-tier via a supported browser. There are very few exceptions to that general rule. The only way that I could think of to try to prevent your users from being able to use the Mid-tier would be to try to use the ar.conf setting Disable-Client-Operation to restrict the use of the Mid-Tier. However that might also prevent inbound WebService calls too. (I am just not sure if it would or not.) You might also try to mangle the Mid-Tier install and remove a few files/configurations of the java Web application to try to prevent users from being able to login via the Mid-tier application. But I also have no idea if that would prevent Web Service Clients from connecting to the Mid-Tier either. Would it be a concern if users were able to use the Mid-tier? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/20/07, Nall, Roger [EMAIL PROTECTED] wrote: So if I understand this correctly, the Mid - Tier is the client for web services. I do not have to have any forms available for use on the Mid Tier. I would just create the web service and the call of that web service from the external system would use the Mid Tier to pass data to the AR Server. Does that sound about right? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Tuesday, March 20, 2007 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie Here is a drawing showing how all are linked togheter... http://www.bmc.com/arsystem/dev_community/images/TT_2005/TT%20September%2005/Primer_Large.jpg -- Jarl TV dinner still cooling? Check out Tonight's Picks on Yahoo! TV. http://tv.yahoo.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Web Service Newbie
At this point yes. We have never used the Mid Tier for reasons I would rather not say. That is going to have change by the end of this year but I would prefer to have a proper rollout of the new process. In the mean time if I could use the Mid Tier for the web service functionality to this new application it would make matters easier. I am thinking that as long as I don't let anyone know that the Mid Tier is available then no one will know how to access it. Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, March 20, 2007 9:53 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie Roger, Once your Mid-Tier is configured to talk to your ARS server(s) then all the forms that the user can authenticate and gain access to, should work on the Mid-tier via a supported browser. There are very few exceptions to that general rule. The only way that I could think of to try to prevent your users from being able to use the Mid-tier would be to try to use the ar.conf setting Disable-Client-Operation to restrict the use of the Mid-Tier. However that might also prevent inbound WebService calls too. (I am just not sure if it would or not.) You might also try to mangle the Mid-Tier install and remove a few files/configurations of the java Web application to try to prevent users from being able to login via the Mid-tier application. But I also have no idea if that would prevent Web Service Clients from connecting to the Mid-Tier either. Would it be a concern if users were able to use the Mid-tier? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/20/07, Nall, Roger [EMAIL PROTECTED] wrote: So if I understand this correctly, the Mid - Tier is the client for web services. I do not have to have any forms available for use on the Mid Tier. I would just create the web service and the call of that web service from the external system would use the Mid Tier to pass data to the AR Server. Does that sound about right? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Tuesday, March 20, 2007 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie Here is a drawing showing how all are linked togheter... http://www.bmc.com/arsystem/dev_community/images/TT_2005/TT%20September%2005/Primer_Large.jpg -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid-Tier 6.03 - New Atlanta 5.0 Out of Memory Errors
Found this http://www.mattreinfeldt.com/forums/ubbthreads.php/ubb/showflat/Number/125140/page/120 it might help .. as well as the patch. On 3/20/07, Jack Samson [EMAIL PROTECTED] wrote: This is without the hot fix. From: patrick zandi [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 6.03 - New Atlanta 5.0 Out of Memory Errors Date: Tue, 20 Mar 2007 09:52:58 -0400 Is that with or without the hotfix ? http://www.newatlanta.com/c/products/servletexec/download/hotfix/showHotfixes 5.0.0.13 On 3/20/07, Jack Samson [EMAIL PROTECTED] wrote: All, I am getting out of memory errors in my New Atlanta 5.0 Servlet Logs. We started getting this error once we upgraded to java 1.42_13 and ARS 6.03 Patch 21 for the Mid-Tier and server. We are on a Solaris environment. I see a JOPTS in the StartServletExec script. I see New Atlanta runnining when I start the Servlet engine and do a ps -ef |grep java. I don't see the java options that I set in the script. Do I need to set this some other way? Thanks, Jackson _ Interest Rates near 39yr lows! $430,000 Mortgage for $1,399/mo - Calculate new payment http://www.lowermybills.com/lre/index.jsp?sourceid=lmb-9632-18466moid=7581 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are _ Watch free concerts with Pink, Rod Stewart, Oasis and more. Visit MSN Presents today. http://music.msn.com/presents?icid=ncmsnpresentstaglineocid=T002MSN03A07001 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Web Service Newbie
No, I dont see mid-tier as a client to a webservice. If you browse trough the api you can see how to access a web service without mid-tier. ARXMLCreateEntry public static java.lang.String ARXMLCreateEntry(ARServerUser context, java.lang.String inputMapping, java.lang.String inputDoc, java.lang.String outputMapping, java.lang.String optionDoc) throws ARException So just add the mappings and the input xml and you should be going. However the documentation states that this is for internal use only... -- Jarl On 3/20/07, Joe DeSouza [EMAIL PROTECTED] wrote: ** Yes it does, except for one thing that I cannot really confirm.. Maybe someone out there knows better.. Is the Mid-Tier really the client to a web service?? Thats a very good question.. I was looking at the available list of client types just as you brought that up, and there doesn't look like there is a specific client for a web service.. Here is the list I got from the ar.h file.. # more ar.h|grep CLIENT_TYPE #define AR_KEYWORD_CLIENT_TYPE 22 /* client type of the api program */ #define AR_CLIENT_TYPE_UNKNOWN 0 #define AR_CLIENT_TYPE_PRE_50 1 /* Pre 5.0 ar client tools */ #define AR_CLIENT_TYPE_WAT 2 /* Windows admin tool */ #define AR_CLIENT_TYPE_WUT 3 /* Windows user tool */ #define AR_CLIENT_TYPE_WIP 4 /* Windows import tool */ #define AR_CLIENT_TYPE_DSO 5 /* Distributed server */ #define AR_CLIENT_TYPE_ODBC6 /* ARODBC */ #define AR_CLIENT_TYPE_APPROVAL7 /* Approval server */ #define AR_CLIENT_TYPE_WEB_SERVER 8 /* AR web server, waserver */ #define AR_CLIENT_TYPE_MID_TIER9 /* Mid-tier 5.0 and later */ #define AR_CLIENT_TYPE_PALM_PILOT 10 /* Palm pilot */ #define AR_CLIENT_TYPE_FLASHBOARDS11 /* Flashboards */ #define AR_CLIENT_TYPE_FLASHBOARDS_MID_TIER 12 /* Flashboards mid-tier */ #define AR_CLIENT_TYPE_EIE13 /* Enterprise Integration */ #define AR_CLIENT_TYPE_RELOAD 14 /* arreload */ #define AR_CLIENT_TYPE_CACHE 15 /* arcache */ #define AR_CLIENT_TYPE_DIST 16 /* ardist */ #define AR_CLIENT_TYPE_RUN_MACRO 17 /* runmacro */ #define AR_CLIENT_TYPE_MAIL 18 /* armaild/armailex */ #define AR_CLIENT_TYPE_IMPORT_CMD 19 /* arimportcmd */ #define AR_CLIENT_TYPE_REPORT_PLUGIN 20 /* Report creator plugin */ #define AR_CLIENT_TYPE_ALERT 21 /* Alert tool */ #define AR_CLIENT_TYPE_MAIL_DAEMON22 /* New AR Mail Daemon, not armaild */ #define AR_CLIENT_TYPE_SIGNAL 23 /* arsignal */ #define AR_CLIENT_TYPE_DEBUGGER 24 /* debugger */ #define AR_CLIENT_TYPE_OBJSTR 25 /* object store API */ #define AR_CLIENT_TYPE_OBJSTR_SYNC26 /* object store sync utility */ #define AR_CLIENT_TYPE_SERVER_ADMIN_PLUGIN27 /* Server Admin plugin */ #define AR_CLIENT_TYPE_END_OF_PRODUCT 3999 #define AR_CLIENT_TYPE_UNPRODUCTIZED_START 4000 #define AR_CLIENT_TYPE_DRIVER 4000 /* Driver: sample program */ #define AR_CLIENT_TYPE_DISPATCHER 4001 /* distributor of appl. */ #define AR_CLIENT_TYPE_HELP 4002 /* arhelp */ #define AR_CLIENT_TYPE_JANITOR 4003 /* arjanitor */ #define AR_CLIENT_TYPE_MENU 4004 /* armenu */ #define AR_CLIENT_TYPE_STRUCT 4005 /* arstruct */ #define AR_CLIENT_TYPE_TEXT 4006 /* artext */ #define AR_CLIENT_TYPE_SQLED4007 /* arsqled */ #define AR_CLIENT_TYPE_CHANGE_SEL 4008 /* archgsel */ #define AR_CLIENT_TYPE_CHANGE_ID4009 /* archgid */ #define AR_CLIENT_TYPE_LABEL4010 /* arlabel */ #define AR_CLIENT_TYPE_END_OF_RESERVED_RANGE 5000 #define AR_SESS_CLIENT_TYPE7 /* client type of the api program */ So I wonder if its 8 or 9 that would best represent a web service.. or 0? Joe - Original Message From: Nall, Roger [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 9:27:27 AM Subject: Re: Web Service Newbie So if I understand this correctly, the Mid - Tier is the client for web services. I do not have to have any forms available for use on the Mid Tier. I would just create the web service and the call of that web service from the external system would use the Mid Tier to pass data to the AR Server. Does that sound about right? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM
Re: Web Service Newbie
You could also do an AL on Window Open of your user's main forms to prevent them from using the Mid-Tier AL: PreventMid-Tier Execute on: Window Open Run IF: ($CLIENT-TYPE$ = 9) and (NOT ($GROUPS$ LIKE %Administrator% )) Action: Run Process PERFORM-ACTION-EXIT-APP Since a Web Service does not do a Window Open Active Link this would not interfere with using Mid-Tier for Web Services. I add the GROUPS Administrator clause to the Run-IF so an Admin can still use the Mid-Tier Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Tuesday, March 20, 2007 9:09 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie At this point yes. We have never used the Mid Tier for reasons I would rather not say. That is going to have change by the end of this year but I would prefer to have a proper rollout of the new process. In the mean time if I could use the Mid Tier for the web service functionality to this new application it would make matters easier. I am thinking that as long as I don't let anyone know that the Mid Tier is available then no one will know how to access it. Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, March 20, 2007 9:53 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie Roger, Once your Mid-Tier is configured to talk to your ARS server(s) then all the forms that the user can authenticate and gain access to, should work on the Mid-tier via a supported browser. There are very few exceptions to that general rule. The only way that I could think of to try to prevent your users from being able to use the Mid-tier would be to try to use the ar.conf setting Disable-Client-Operation to restrict the use of the Mid-Tier. However that might also prevent inbound WebService calls too. (I am just not sure if it would or not.) You might also try to mangle the Mid-Tier install and remove a few files/configurations of the java Web application to try to prevent users from being able to login via the Mid-tier application. But I also have no idea if that would prevent Web Service Clients from connecting to the Mid-Tier either. Would it be a concern if users were able to use the Mid-tier? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/20/07, Nall, Roger [EMAIL PROTECTED] wrote: So if I understand this correctly, the Mid - Tier is the client for web services. I do not have to have any forms available for use on the Mid Tier. I would just create the web service and the call of that web service from the external system would use the Mid Tier to pass data to the AR Server. Does that sound about right? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Tuesday, March 20, 2007 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie Here is a drawing showing how all are linked togheter... http://www.bmc.com/arsystem/dev_community/images/TT_2005/TT%20September%2005/Primer_Large.jpg -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ITSM 7.02 and Mid Tier 7.01
I have installed all of the ITSM 7.02 applications, with patch 003 on a Windows 2003, SQL 2k environment. I have installed on a separate IIS server Mid Tier 7.01 p001. The problem arises when attempting to access the applications from the Home Page. I can access certain forms directly (AP:Central) or a Test form I create and add as an entry point from the Home Page. But when I attempt to access any applications I get a HTTP 404 error. BMC support thus far has been unable to find out why, I have checked the New Atlanta logs and Mid Tier logs to no avail. I can access the applications from the Home Page via the User tool. Has anyone else experienced similar behavior? Or does anyone have any suggestions for troubleshooting this? Theo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Vista Supported?
Can anyone tell me if Remedy supports the use of Vista for the ARS user tool, version 6.3? I didn't see anything on the web site, and have a user asking about it. Thanks, Linda Blomberg Fermi National Accelerator Laboratory [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
BMCRemedy Support Site - How to Print Issues
Hi, Has any one figured out a user-friendly way to print a single support issue from the Support site? Besides opening each update (row) to the case and screen printing it? (As most of you know by now, each update to a case is represented by a row in the Update Issues table.) I've called customer support and they confirmed that there is no way to print. I've already submitted an RFE. In the meantime, has anyone figured out another way? Thanks, Michelle ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Vista Supported?
This has been posted multiple times and BMC will support the Version 7 client in Vista. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 20 Mar 2007 10:54 AM Subject: Vista Supported? Can anyone tell me if Remedy supports the use of Vista for the ARS user tool, version 6.3? I didn't see anything on the web site, and have a user asking about it. Thanks, Linda Blomberg Fermi National Accelerator Laboratory [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Vista Supported?
I recently asked the same question. Below is the response I got from BMC. But just to add to the fun, I have a user who tried to install user client 7 on vista and he is unable to install. error message unable to determine operating system Windows Vista is currently not supported with 6.3 or 7.x user tools. It is expected that Vista will be supported against AR System 7.0.01 within 90 days of Vista's general release. There are currently no plans to support Vista against AR System 6.03. Kimberly Santana Remedy Skilled Professional (RSP), Client Systems Analyst Northeastern University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
SOLVED: Reports on mid-tier 6.3
We patched Servlet Exec 5.0 to patch 13 and have not had any problems
running our AR System reports.
Thanks,
Chris
On 3/14/07, Chris Locke [EMAIL PROTECTED] wrote:
Good morning, Listers...
We recently upgraded to 6.3 patch 21. We have a load-balancing switch
with
3 web servers. We have configured the switch to allow for session
affinity.
We also have some AR System reports that are opened with active links on
buttons (Open Window action, Window Type Report). When these Active
Links are executed, a new directory is created for the user on the
webserver handling the request in /opt/ar/mid-tier/reports/m11c23c11b16,
and the .arr file (AR System Report) is copied into the new directory so
the user can run the report (this is built into mid-tier functionality).
The problem is, sometimes when a user tries to run a report, the new
directory is created for the user, but the .arr file is copied to the new
directory, but with 0 bytes. What the user sees when they click on the
button to run the report is:
ARERR [342]
Cannot find/open the directory file : /opt/ar/mid-
tier/reports/m11c23c11b16/{Session ID}/{Name of Report}.arr
If we bounce ServletExec or mid-tier, this problem goes away, for a while.
The problem seems to happen sporadically.
Has anyone else seen this problem?
Thanks!
Chris Locke
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Re: Reports on Midtier 6.3
Hi Chris,
I'm also facing the same problem. But don't know the solution for this.
Thanks
Saurabh
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Locke
Sent: Wednesday, March 14, 2007 3:54 PM
To: arslist@ARSLIST.ORG
Subject: Reports on Midtier 6.3
**
Good afternoon, Listers...
We recently upgraded to 6.3 patch 21. We have a load-balancing switch
with 3 web servers. We have configured the switch to allow for session
affinity.
We also have some AR System reports that are opened with active links
on buttons (Open Window action, Window Type Report). When these
Active Links are executed, a new directory is created for the user on
the webserver handling the request in /opt/ar/mid-tier/reports/m11c23c11b16,
and the .arr file (AR System Report) is copied into the new directory
so the user can run the report (this is built into mid-tier functionality).
The problem is, sometimes when a user tries to run a report, the new
directory is created for the user, but the .arr file is copied to the new
directory, but with 0 bytes. What the user sees when they click on the
button to run the report is:
ARERR [342]
Cannot find/open the directory file : /opt/ar/mid-
tier/reports/m11c23c11b16/{Session ID}/{Name of Report}.arr
If we bounce ServletExec or mid-tier, this problem goes away, for a
while. The problem seems to happen sporadically.
Has anyone else seen this problem?
Thanks!
Chris Locke
__20060125___This posting was submitted with HTML in
it___
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Answers Are
Re: BMCRemedy Support Site - How to Print Issues
Hi, Tony: Thank you for responding. The Print Friendly button doesn't seem to print the complete case. Some of the entries are cutoff. How would one go about printing the complete case, with all comments intact? By the way, have you heard from them on the issue you reported? Thanks, Michelle -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Tuesday, March 20, 2007 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: BMCRemedy Support Site - How to Print Issues Sure. Modify/View Issue Printer Friendly (Next to Save) Note that there are no scroll bars on the window presented. You can print it though, or scroll the content area to see the whole history. I reported this a few days after the site went live. I usually print to a PDF... =) -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Lucero, Michelle - IST contractor [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/20/2007 09:56 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject BMCRemedy Support Site - How to Print Issues Hi, Has any one figured out a user-friendly way to print a single support issue from the Support site? Besides opening each update (row) to the case and screen printing it? (As most of you know by now, each update to a case is represented by a row in the Update Issues table.) I've called customer support and they confirmed that there is no way to print. I've already submitted an RFE. In the meantime, has anyone figured out another way? Thanks, Michelle ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMCRemedy Support Site - How to Print Issues
My workaround is to do a CTL-A and select the whole mess, which includes what you can't see. Then paste that into notepad/word/whatever and print from there. My ticket on the issue went nowhere, it was closed out some time ago. November 10th to be exact. The resolution provided was: Called Tony to discuss this issue. I explained not much we can do here in Support, but I'll pass this request to the folks who work on our Support web site. ;-) -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Lucero, Michelle - IST contractor [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/20/2007 10:50 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: BMCRemedy Support Site - How to Print Issues Hi, Tony: Thank you for responding. The Print Friendly button doesn't seem to print the complete case. Some of the entries are cutoff. How would one go about printing the complete case, with all comments intact? By the way, have you heard from them on the issue you reported? Thanks, Michelle -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Tuesday, March 20, 2007 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: BMCRemedy Support Site - How to Print Issues Sure. Modify/View Issue Printer Friendly (Next to Save) Note that there are no scroll bars on the window presented. You can print it though, or scroll the content area to see the whole history. I reported this a few days after the site went live. I usually print to a PDF... =) -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Lucero, Michelle - IST contractor [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/20/2007 09:56 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject BMCRemedy Support Site - How to Print Issues Hi, Has any one figured out a user-friendly way to print a single support issue from the Support site? Besides opening each update (row) to the case and screen printing it? (As most of you know by now, each update to a case is represented by a row in the Update Issues table.) I've called customer support and they confirmed that there is no way to print. I've already submitted an RFE. In the meantime, has anyone figured out another way? Thanks, Michelle ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Vista Supported?
Kimberly, and Roger, Thanks for the reply. Sorry I hadn't seen the earlier posts. Linda Blomberg Fermi National Accelerator Laboratory [EMAIL PROTECTED] _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kimberly Santana Sent: Tuesday, March 20, 2007 10:07 AM To: arslist@ARSLIST.ORG Subject: Re: Vista Supported? ** I recently asked the same question. Below is the response I got from BMC. But just to add to the fun, I have a user who tried to install user client 7 on vista and he is unable to install. error message unable to determine operating system Windows Vista is currently not supported with 6.3 or 7.x user tools. It is expected that Vista will be supported against AR System 7.0.01 within 90 days of Vista's general release. There are currently no plans to support Vista against AR System 6.03. Kimberly Santana Remedy Skilled Professional (RSP), Client Systems Analyst Northeastern University __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Vista Supported?
Roger is correct. There are no plans to test the 6.03 WUT running on Vista. Customers wanting to use Vista will need to use the 7.0.01 (or later) WUT. However, since the 7.0.01 WUT can connect to previous versions of AR System (e.g. 6.03), customers will not need to upgrade the server to 7.0.01 to take advantage of clients running Vista. Only the WUT would need to be upgraded. Latest update I have from QA is that testing should be completed within the next 30 days. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, March 20, 2007 7:59 AM To: arslist@ARSLIST.ORG Subject: Re: Vista Supported? ** This has been posted multiple times and BMC will support the Version 7 client in Vista. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 20 Mar 2007 10:54 AM Subject: Vista Supported? Can anyone tell me if Remedy supports the use of Vista for the ARS user tool, version 6.3? I didn't see anything on the web site, and have a user asking about it. Thanks, Linda Blomberg Fermi National Accelerator Laboratory [EMAIL PROTECTED] javascript:parent.ComposeTo(blomberg%40fnal.gov, ); ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ ARSlist:Where the Answers Are AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redi r=http://www.aol.com . __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Full Time Remedy Developer - ATLANTA GA
ARSList folks.. This may not be the case .. but Based on this.. I have a short question:: How do you make a custom application ITIL compliant ? Wouldn't that take alot of programming, and cost to certify ? just wondering.. On 3/20/07, Lang, Karee [EMAIL PROTECTED] wrote: Title: Sr. Remedy Developer Skills: 7 yrs of software application design develop, 5 yrs Custom Remedy application develop Admin, Current exp as Senior Remedy developer with Remedy 6 or 7 Job description: Responsibilities include: * Providing expert-level Remedy application design, development and support. * Working with other developers and project managers to explore technical alternatives, develop project plans, estimate levels of effort and execute SW development work. * Configuring and administering system settings for Production, Staging, Test and Development environments. * Assisting the Director of Operational Support Systems in architecting specifications for systems to meet business requirements. * Facilitating data validation and verification, preparing management reports, and assisting business users in data analysis Minimum Requirements: * Minimum of 7 years of software application design and development experience; * Minimum 5 years Custom Remedy application development and administration experience * Experience with configuring Remedy Mid Tier v6 or v7; * Experience with Remedy reporting and Crystal Reports; * Experience in Database Management Systems (SQL Server, Oracle) Preferred Requirements: * ITIL Foundations Certification * .ASP, .PHP experience If interested, please send resume to [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
7.0.1 patch 1 midtier locale issue with timestamps
We are running 7.0.1 Patch 1, on Windows 2003, IIS6 and Tomcat, with JRE 1.5 (5.0)... When you set your language in IE to German [de] the time format is incorrect: 3/20/2007 9:44:42 vorm. It should be dd/mm/ hh:mm:ss This also fails with other EU format date/times! Thus when you try to save / modify an entry you get the arerr message about date/time format being invalid... Anyone else seen this? Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. VISIT US AT: www.infineon.com http://www.infineon.com/ * This e-mail and any attachments are confidential and may be subject to legal or some other professional privilege. They are intended solely for the attention and use of the named addressee(s). If you are not the named addressee(s) you must not use, disclose, retain or reproduce all or any part of the information contained in this e-mail or any attachments. Any unauthorised use or disclosure may be unlawful. If you have received this e-mail by mistake, please inform the sender immediately and delete it and all copies from your system and destroy any hard copies of it. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Full Time Remedy Developer - ATLANTA GA
Hi Patrick To make an application ITIL-compliant just requires a thorough understanding of the ITIL processes when it is being developed. To get an application 'certified' by an organization like Pink Elephant costs about $10k initially (assuming you pass the assessment). The advert only asks for a developer with an ITIL Foundations certificate - the person, rather than the application they work on. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Tuesday, March 20, 2007 4:07 PM To: arslist@ARSLIST.ORG Subject: Re: Full Time Remedy Developer - ATLANTA GA ** ARSList folks.. This may not be the case .. but Based on this.. I have a short question:: How do you make a custom application ITIL compliant ? Wouldn't that take alot of programming, and cost to certify ? just wondering.. On 3/20/07, Lang, Karee [EMAIL PROTECTED] wrote: Title: Sr. Remedy Developer Skills: 7 yrs of software application design develop, 5 yrs Custom Remedy application develop Admin, Current exp as Senior Remedy developer with Remedy 6 or 7 Job description: Responsibilities include: * Providing expert-level Remedy application design, development and support. * Working with other developers and project managers to explore technical alternatives, develop project plans, estimate levels of effort and execute SW development work. * Configuring and administering system settings for Production, Staging, Test and Development environments. * Assisting the Director of Operational Support Systems in architecting specifications for systems to meet business requirements. * Facilitating data validation and verification, preparing management reports, and assisting business users in data analysis Minimum Requirements: * Minimum of 7 years of software application design and development experience; * Minimum 5 years Custom Remedy application development and administration experience * Experience with configuring Remedy Mid Tier v6 or v7; * Experience with Remedy reporting and Crystal Reports; * Experience in Database Management Systems (SQL Server, Oracle) Preferred Requirements: * ITIL Foundations Certification * .ASP, .PHP experience If interested, please send resume to [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Crystal Report Error
Kinda silly, but try fully qualifying the name of the server in the ODBC driver. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Password Enforcement
Is there a way prompt users to change or set their password? Most of our users do not have passwords at all and we would like to force them to create one. I have not found a way to do this from reading the documentation and the cross-reference is not an option for us. I could set a temporary password for all users and ask them to change it on their next login, but I can't find a way to enforce this. Has anyone done something similar to this? ARS 7.0.1 MS SQL Windows 2003 server Windows XP pro clients Thanks, Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Password Enforcement
Set up the Init-Form so when they log in you check if they have a password or if it needs to be changed You can then fire workflow to have them set one. There were (and should still be) a good password setting utility in the Community Downloads (or was it on Gidds or Matts site) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, March 20, 2007 1:19 PM To: arslist@ARSLIST.ORG Subject: Password Enforcement Is there a way prompt users to change or set their password? Most of our users do not have passwords at all and we would like to force them to create one. I have not found a way to do this from reading the documentation and the cross-reference is not an option for us. I could set a temporary password for all users and ask them to change it on their next login, but I can't find a way to enforce this. Has anyone done something similar to this? ARS 7.0.1 MS SQL Windows 2003 server Windows XP pro clients Thanks, Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Crystal Report Error
Hello Guys, Just a little update on the situation. When I login to User tool and try to print crystal reports using the DTP Style button, It gives me a logon error (arerr 1904). When I ask someone else to login to my usertool, they can print successfully! Interesting thing is we both have Administrator accounts... So now we're thinking this could be some permission issue, but we can't quite point our fingers at it. Anyone? On Mar 20, 12:01 pm, Ben Cantatore [EMAIL PROTECTED] wrote: Kinda silly, but try fully qualifying the name of the server in the ODBC driver. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid-Tier 6.03 - New Atlanta 5.0 Out of Memory Errors
I am experiencing this as well. I will try the Servlet hotfix. Thank you all for the information. ARS 6.03 Patch 21 Mid-Tier Patch 21 ITSM 6.0 W2K3 SQL 2k Servlet 5.0.0.13 Java SDK 1.4.2_13 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Tuesday, March 20, 2007 7:16 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 6.03 - New Atlanta 5.0 Out of Memory Errors ** Found this http://www.mattreinfeldt.com/forums/ubbthreads.php/ubb/showflat/Number/1 25140/page/120 it might help .. as well as the patch. On 3/20/07, Jack Samson [EMAIL PROTECTED] wrote: This is without the hot fix. From: patrick zandi [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 6.03 - New Atlanta 5.0 Out of Memory Errors Date: Tue, 20 Mar 2007 09:52:58 -0400 Is that with or without the hotfix ? http://www.newatlanta.com/c/products/servletexec/download/hotfix/showHo tfixes 5.0.0.13 On 3/20/07, Jack Samson [EMAIL PROTECTED] wrote: All, I am getting out of memory errors in my New Atlanta 5.0 Servlet Logs. We started getting this error once we upgraded to java 1.42_13 and ARS 6.03 Patch 21 for the Mid-Tier and server. We are on a Solaris environment. I see a JOPTS in the StartServletExec script. I see New Atlanta runnining when I start the Servlet engine and do a ps -ef |grep java. I don't see the java options that I set in the script. Do I need to set this some other way? Thanks, Jackson _ Interest Rates near 39yr lows! $430,000 Mortgage for $1,399/mo - Calculate new payment http://www.lowermybills.com/lre/index.jsp?sourceid=lmb-9632-18466moid =7581 __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are _ Watch free concerts with Pink, Rod Stewart, Oasis and more. Visit MSN Presents today. http://music.msn.com/presents?icid=ncmsnpresentstaglineocid=T002MSN03A0 7001 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Crystal Report Error
Well ... since administrators are 'all powerful' it does seem odd. Make another account for yourself and try that one. If it works, delete the old one and use the one that works. There must be something different but without being there it's really hard to troubleshoot something that is probably simple. And no, please don't send any logfiles ! Susan On 3/20/07, Mikhail [EMAIL PROTECTED] wrote: Hello Guys, Just a little update on the situation. When I login to User tool and try to print crystal reports using the DTP Style button, It gives me a logon error (arerr 1904). When I ask someone else to login to my usertool, they can print successfully! Interesting thing is we both have Administrator accounts... So now we're thinking this could be some permission issue, but we can't quite point our fingers at it. Anyone? On Mar 20, 12:01 pm, Ben Cantatore [EMAIL PROTECTED] wrote: Kinda silly, but try fully qualifying the name of the server in the ODBC driver. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Crystal Report Error (U)
UNCLASSIFIED What about Use Underscores? Remedy generally does on their Crystal Reports; users generally do not. It is a setting in the ODBC Configuration Setting. On your Remedy client - click Tools Options Advanced Check ODBC Use Underscores and run the report again. If it is already checked, uncheck it and run the report. Sandra Hennigan OSD Remedy Administrator Office # 703-602-0980 x174 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Tuesday, March 20, 2007 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal Report Error ** Well ... since administrators are 'all powerful' it does seem odd. Make another account for yourself and try that one. If it works, delete the old one and use the one that works. There must be something different but without being there it's really hard to troubleshoot something that is probably simple. And no, please don't send any logfiles ! Susan On 3/20/07, Mikhail [EMAIL PROTECTED] wrote: Hello Guys, Just a little update on the situation. When I login to User tool and try to print crystal reports using the DTP Style button, It gives me a logon error (arerr 1904). When I ask someone else to login to my usertool, they can print successfully! Interesting thing is we both have Administrator accounts... So now we're thinking this could be some permission issue, but we can't quite point our fingers at it. Anyone? On Mar 20, 12:01 pm, Ben Cantatore [EMAIL PROTECTED] wrote: Kinda silly, but try fully qualifying the name of the server in the ODBC driver. ___- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Remedy Developer Needed
Job Description: Design, develop and administer Remedy ARS and related product solutions to meet the needs of release, change and incident management processes Job Responsibilities: - Use knowledge acquired from hands-on learning or associated with a Bachelor's Degree in computer science or related field. - Design and develop solutions that meet the needs of the business and follow established design plans. - Provide advanced level operational support for existing Remedy system during and outside regular business hours. - Meet regularly with customers to understand fully their business needs. - Perform QA testing (end-to-end, unit and regression testing) for the system. - Demonstrate a thorough understanding of industry standard technical tools, applications, and procedures. - Work with internal and external customer to gather requirements. - Creatively apply technical knowledge to determine solutions and solve complex problems. - Use experience and analysis to develop creative and innovative solutions. - Research and make recommendations on technical issues. Personal performance and Valued Behaviors include: Effectively interpreting and acting on customer needs of increasing complexity. Interact with teammates and customers on a daily basis to achieve department/work unit goals and initiatives. Communicate effectively to influence decisions. Articulate opinions and provide constructive performance feedback to advance the performance of the work unit. Foresees potential technical or business issues within department and makes recommendations on how to resolve them. Required Skills: - Approximately 4-6 years directly related experience. - Focused experience in Remedy ARS, MidTier, and DSO - Database technology concepts and terminology knowledge - Experience with Sybase, specifically stored procedures and complex queries.. - UNIX experience, in particular Solaris, especially shell scripting. - An ability to develop solutions quickly - Demonstrated communication and analytical skills - Individuals must demonstrate outstanding customer service skills Desired Skills: - Motivated, responsible individual who requires little supervision - Ability to solve simple to highly complex problems independently - Experience with XML, SOAP, Perl (ARSPerl), C, Java, Remedy API and Sybase are highly desired. - Development experience with Business Objects and/or Crystal Reports Education/Experience: Bachelor's degree or equivalent experience plus 4-6 years direct job related experience are required.. Unique Requirements: This job requires on-demand work schedule changes to meet business needs. This job may require limited travel. If interested please contact : [EMAIL PROTECTED] (703)431-0349 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Developer Needed
I was trying so hard not to mess this up ... The job is located in Northern Virginia. I think the contact email will give the rest away .. On 3/20/07, Richard Parker [EMAIL PROTECTED] wrote: Job Description: Design, develop and administer Remedy ARS and related product solutions to meet the needs of release, change and incident management processes Job Responsibilities: - Use knowledge acquired from hands-on learning or associated with a Bachelor's Degree in computer science or related field. - Design and develop solutions that meet the needs of the business and follow established design plans. - Provide advanced level operational support for existing Remedy system during and outside regular business hours. - Meet regularly with customers to understand fully their business needs. - Perform QA testing (end-to-end, unit and regression testing) for the system. - Demonstrate a thorough understanding of industry standard technical tools, applications, and procedures. - Work with internal and external customer to gather requirements. - Creatively apply technical knowledge to determine solutions and solve complex problems. - Use experience and analysis to develop creative and innovative solutions. - Research and make recommendations on technical issues. Personal performance and Valued Behaviors include: Effectively interpreting and acting on customer needs of increasing complexity. Interact with teammates and customers on a daily basis to achieve department/work unit goals and initiatives. Communicate effectively to influence decisions. Articulate opinions and provide constructive performance feedback to advance the performance of the work unit. Foresees potential technical or business issues within department and makes recommendations on how to resolve them. Required Skills: - Approximately 4-6 years directly related experience. - Focused experience in Remedy ARS, MidTier, and DSO - Database technology concepts and terminology knowledge - Experience with Sybase, specifically stored procedures and complex queries.. - UNIX experience, in particular Solaris, especially shell scripting. - An ability to develop solutions quickly - Demonstrated communication and analytical skills - Individuals must demonstrate outstanding customer service skills Desired Skills: - Motivated, responsible individual who requires little supervision - Ability to solve simple to highly complex problems independently - Experience with XML, SOAP, Perl (ARSPerl), C, Java, Remedy API and Sybase are highly desired. - Development experience with Business Objects and/or Crystal Reports Education/Experience: Bachelor's degree or equivalent experience plus 4-6 years direct job related experience are required.. Unique Requirements: This job requires on-demand work schedule changes to meet business needs. This job may require limited travel. If interested please contact : [EMAIL PROTECTED] (703)431-0349 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Developer Needed
LOL - don't worry about it Rich, we're really not that tough a crowd. C From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Parker Sent: Tuesday, March 20, 2007 4:09 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developer Needed ** I was trying so hard not to mess this up ... The job is located in Northern Virginia. I think the contact email will give the rest away .. On 3/20/07, Richard Parker [EMAIL PROTECTED] wrote: Job Description: Design, develop and administer Remedy ARS and related product solutions to meet the needs of release, change and incident management processes Job Responsibilities: * Use knowledge acquired from hands-on learning or associated with a Bachelor's Degree in computer science or related field. * Design and develop solutions that meet the needs of the business and follow established design plans. * Provide advanced level operational support for existing Remedy system during and outside regular business hours. * Meet regularly with customers to understand fully their business needs. * Perform QA testing (end-to-end, unit and regression testing) for the system. * Demonstrate a thorough understanding of industry standard technical tools, applications, and procedures. * Work with internal and external customer to gather requirements. * Creatively apply technical knowledge to determine solutions and solve complex problems. * Use experience and analysis to develop creative and innovative solutions. * Research and make recommendations on technical issues. Personal performance and Valued Behaviors include: Effectively interpreting and acting on customer needs of increasing complexity. Interact with teammates and customers on a daily basis to achieve department/work unit goals and initiatives. Communicate effectively to influence decisions. Articulate opinions and provide constructive performance feedback to advance the performance of the work unit. Foresees potential technical or business issues within department and makes recommendations on how to resolve them. Required Skills: * Approximately 4-6 years directly related experience. * Focused experience in Remedy ARS, MidTier, and DSO * Database technology concepts and terminology knowledge * Experience with Sybase, specifically stored procedures and complex queries.. * UNIX experience, in particular Solaris, especially shell scripting. * An ability to develop solutions quickly * Demonstrated communication and analytical skills * Individuals must demonstrate outstanding customer service skills Desired Skills: * Motivated, responsible individual who requires little supervision * Ability to solve simple to highly complex problems independently * Experience with XML, SOAP, Perl (ARSPerl), C, Java, Remedy API and Sybase are highly desired. * Development experience with Business Objects and/or Crystal Reports Education/Experience: Bachelor's degree or equivalent experience plus 4-6 years direct job related experience are required.. Unique Requirements: This job requires on-demand work schedule changes to meet business needs. This job may require limited travel. If interested please contact : [EMAIL PROTECTED] (703)431-0349 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Diary Field wierdness
Oops, I forgot to mention my environment. By the way it works on the Mid-Tier 7.0.01 P1, just acts flaky on the 7.0.01 P1 User Tool. ARS 6.3 P21 Win 2003/SQL Server -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Durling Sent: Tuesday, March 20, 2007 4:03 PM To: arslist@ARSLIST.ORG Subject: Re: Diary Field wierdness Michelle, If that means that all diary fields appear empty when using the 7.0.01 patch 1 WUT, then I'm not having that issue on our 601 patch 1351 server. David D. Date: Tue, 20 Mar 2007 08:49:18 -0500 Reply-To: arslist@ARSLIST.ORG Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG From: Lucero, Michelle - IST contractor [EMAIL PROTECTED] Subject: Re: Diary Field wierdness In-Reply-To: A[EMAIL PROTECTED] Content-Type: text/plain; charset=US-ASCII Hi, David: We're experiencing another bug in the 7.0.01 Patch 1 User Tool. I think bug number, SW00262417 might be related to this. On a 6.3 P20 User tool the contents of the diary field correctly displays when the diary dialog window is opened. When viewing the same entry on a 7.0.01 Patch 1 User Tool, the diary contents appears empty. Have you or anyone else out there experienced any flakiness like that? Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Durling Sent: Tuesday, March 20, 2007 7:54 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field wierdness Since I said I'd follow up - Support told me yesterday the same thing they told Ron, that it's SW00262237. Thanks, David D. Univ. of Georgia Date: Fri, 16 Mar 2007 14:49:09 -0700 Reply-To: arslist@ARSLIST.ORG Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG From: Ron Legters [EMAIL PROTECTED] Subject: Re: Diary Field wierdness In-Reply-To: A[EMAIL PROTECTED] Content-Type: text/plain; charset=us-ascii Well, they've decided it's a bug: Hi Ron, We have tested at our end and seems to be a new occurrence in 7.0.1 patch 1 User tool. We have created a Defect ID: SW00262237 for this problem, I will now place this ticket on the notify list of this bug. The status of this ticket will now be resolved , this does not mean that the ticket is closed. As this status required to put the ticket on the notify list of the bug. Have a great day. Thank you for bringing this problem to our attention. Regards, Thanks, Ron Tools Admin -- David Durling 706-542-0223 Enterprise IT Services [EMAIL PROTECTED] University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Crystal Report Error
The issue I'm having (7.01 client - Crystal XI developed report) , started long after our upgrade. No one else here is having the problem. I've installed other software on this machine, before the problem appeared. That's why I think it's a dll/registry issue, at least for me. I don't really expect Remedy support to take this on. Even if I had tons of faith in them, I think the issue would be difficult to replicate. I was just wondering if the crystal developer was present on the machines with this problem. I am, basically, just looking for a pattern. Bill - Original Message - From: Susan Palmer Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 1:46 PM Subject: Re: Crystal Report Error ** With this many people having the issue, what does Remedy support say? You are clicking on a button using the odbc driver that is supplied within the user tool. Was it always like this or did it change recently? Susan On 3/20/07, Bill H [EMAIL PROTECTED] wrote: Mikhail, I'm also getting this error and it just started. Quick question do you have the Crystal Reports Developers tool installed on that machine? I also believe it's a dll/registry issue, but I haven't isolated it yet. Bill - Original Message - From: Mikhail [EMAIL PROTECTED] Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 12:19 PM Subject: Re: Crystal Report Error Hello Guys, Just a little update on the situation. When I login to User tool and try to print crystal reports using the DTP Style button, It gives me a logon error (arerr 1904). When I ask someone else to login to my usertool, they can print successfully! Interesting thing is we both have Administrator accounts... So now we're thinking this could be some permission issue, but we can't quite point our fingers at it. Anyone? On Mar 20, 12:01 pm, Ben Cantatore [EMAIL PROTECTED] wrote: Kinda silly, but try fully qualifying the name of the server in the ODBC driver. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Crystal Report Error
I assume everyone with this problem that has responded above has uninstalled the user/alert completely and reinstalled. I had a problem running Crystal a year or so ago but once I did that it went away. Probably a .dll that was changed from another software install. But if the problem started after any new software installs or what about infamous windows patches. There's alot of wierd things going on once those are applied. Susan On 3/20/07, Bill H [EMAIL PROTECTED] wrote: ** The issue I'm having (7.01 client - Crystal XI developed report) , started long after our upgrade. No one else here is having the problem. I've installed other software on this machine, before the problem appeared. That's why I think it's a dll/registry issue, at least for me. I don't really expect Remedy support to take this on. Even if I had tons of faith in them, I think the issue would be difficult to replicate. I was just wondering if the crystal developer was present on the machines with this problem. I am, basically, just looking for a pattern. Bill - Original Message - *From:* Susan Palmer [EMAIL PROTECTED] *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Sent:* Tuesday, March 20, 2007 1:46 PM *Subject:* Re: Crystal Report Error ** With this many people having the issue, what does Remedy support say? You are clicking on a button using the odbc driver that is supplied within the user tool. Was it always like this or did it change recently? Susan On 3/20/07, Bill H [EMAIL PROTECTED] wrote: Mikhail, I'm also getting this error and it just started. Quick question do you have the Crystal Reports Developers tool installed on that machine? I also believe it's a dll/registry issue, but I haven't isolated it yet. Bill - Original Message - From: Mikhail [EMAIL PROTECTED] Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 12:19 PM Subject: Re: Crystal Report Error Hello Guys, Just a little update on the situation. When I login to User tool and try to print crystal reports using the DTP Style button, It gives me a logon error (arerr 1904). When I ask someone else to login to my usertool, they can print successfully! Interesting thing is we both have Administrator accounts... So now we're thinking this could be some permission issue, but we can't quite point our fingers at it. Anyone? On Mar 20, 12:01 pm, Ben Cantatore [EMAIL PROTECTED] wrote: Kinda silly, but try fully qualifying the name of the server in the ODBC driver. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Crystal Report Error (U)
You're right Mikhail, I sure wouldn't want to recreate accounts either. But it seemed it was only your account having the issue. You can only spend so much time on an issue and then you have to cut it loose if you have a work-around. If it comes up again you'd certainly want to look at it further. I'm glad you submitted the issue to support, although I don't hold out much hope for a solution. But just in this short time it's amazing how many other people have noted they have an issue too. Seems like a bit of a trend! Susan On 3/20/07, Mikhail [EMAIL PROTECTED] wrote: Hi Sandra, I tried what you suggested but I still get the error. Hello Susan, I created a new user and yes, it DID work! However, creating and deleting accounts would be a last resort in our case because there are a lot of other users out there that can perform DTP-style printing. But I do wonder what the difference is between the old and the new one. I created the new one to have the same info as the old one. On Mar 20, 1:47 pm, Hennigan, Sandra H CTR OSD-CIO [EMAIL PROTECTED] wrote: UNCLASSIFIED What about Use Underscores? Remedy generally does on their Crystal Reports; users generally do not. It is a setting in the ODBC Configuration Setting. On your Remedy client - click Tools Options Advanced Check ODBC Use Underscores and run the report again. If it is already checked, uncheck it and run the report. Sandra Hennigan OSD Remedy Administrator Office # 703-602-0980 x174 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Tuesday, March 20, 2007 3:38 PM To: [EMAIL PROTECTED] Subject: Re: Crystal Report Error ** Well ... since administrators are 'all powerful' it does seem odd. Make another account for yourself and try that one. If it works, delete the old one and use the one that works. There must be something different but without being there it's really hard to troubleshoot something that is probably simple. And no, please don't send any logfiles ! Susan On 3/20/07, Mikhail [EMAIL PROTECTED] wrote: Hello Guys, Just a little update on the situation. When I login to User tool and try to print crystal reports using the DTP Style button, It gives me a logon error (arerr 1904). When I ask someone else to login to my usertool, they can print successfully! Interesting thing is we both have Administrator accounts... So now we're thinking this could be some permission issue, but we can't quite point our fingers at it. Anyone? On Mar 20, 12:01 pm, Ben Cantatore [EMAIL PROTECTED] wrote: Kinda silly, but try fully qualifying the name of the server in the ODBC driver. ___- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org http://www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
CMDB 2.0 compatibility with ARS 6.x...
Is anyone out there running CMDB 2.0 on ARS 6.0? I know this might not be supported if you go strictly according to the compatibility matrix but was wondering if this combination was workable.. If not anyone knows the reasons why? Joe We won't tell. Get more on shows you hate to love (and love to hate): Yahoo! TV's Guilty Pleasures list. http://tv.yahoo.com/collections/265 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)
Disregard my previous email... my question actually is is 6.0 Change running on a 7.x ARS platform compatible with CMDB 2.0? I know this might not be supported if you go strictly according to the compatibility matrix but am wondering if this combination could be made workable either directly or using some sort of a workaround.. Any good reasons besides the compatibility matrix why it would not work? Joe Expecting? Get great news right away with email Auto-Check. Try the Yahoo! Mail Beta. http://advision.webevents.yahoo.com/mailbeta/newmail_tools.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.0 compatibility with ARS 6.x...
BMC is supposed to be providing a loong-promised white paper telling how to map those two, but I don't think it's available yet. Until then, you can still do it, but you're on your own to do the mapping of the ITSM 6 forms to the CMDB 2.0 CDM, which is different than the 1.x CDM that it is currently mapped to. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, March 20, 2007 7:29 PM To: arslist@ARSLIST.ORG Subject: CMDB 2.0 compatibility with ARS 6.x... ** Is anyone out there running CMDB 2.0 on ARS 6.0? I know this might not be supported if you go strictly according to the compatibility matrix but was wondering if this combination was workable.. If not anyone knows the reasons why? Joe _ Finding fabulous fares is fun. Let http://farechase.yahoo.com/promo-generic-14795097;_ylc=X3oDMTFtNW45amVpBF9T Azk3NDA3NTg5BF9zAzI3MTk0ODEEcG9zAzEEc2VjA21haWx0YWdsaW5lBHNsawNxMS0wNw-- Yahoo! FareChase search your favorite travel sites to find flight and hotel bargains. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)
Joe, the version of ARS is irrelevant - CMDB 2.x needs to be manually mapped to ITSM 6. The white paper, if it ever comes out, will tell you how to map that, but without it, you're on your own. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, March 20, 2007 7:40 PM To: arslist@ARSLIST.ORG Subject: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** Disregard my previous email... my question actually is is 6.0 Change running on a 7.x ARS platform compatible with CMDB 2.0? I know this might not be supported if you go strictly according to the compatibility matrix but am wondering if this combination could be made workable either directly or using some sort of a workaround.. Any good reasons besides the compatibility matrix why it would not work? Joe _ Get http://us.rd.yahoo.com/evt=49678/*http://smallbusiness.yahoo.com/domains/?p =BESTDEAL your own web address. Have a HUGE year through Yahoo! http://us.rd.yahoo.com/evt=49678/*http://smallbusiness.yahoo.com/domains/?p =BESTDEAL Small Business. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)
Rick, Thanks for your response.. Good to know it is possible :-) Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 7:48:40 PM Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** Joe, the version of ARS is irrelevant - CMDB 2.x needs to be manually mapped to ITSM 6. The white paper, if it ever comes out, will tell you how to map that, but without it, you're on your own. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, March 20, 2007 7:40 PM To: arslist@ARSLIST.ORG Subject: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** Disregard my previous email... my question actually is is 6.0 Change running on a 7.x ARS platform compatible with CMDB 2.0? I know this might not be supported if you go strictly according to the compatibility matrix but am wondering if this combination could be made workable either directly or using some sort of a workaround.. Any good reasons besides the compatibility matrix why it would not work? Joe 8:00? 8:25? 8:40? Find a flick in no time with the Yahoo! Search movie showtime shortcut. http://tools.search.yahoo.com/shortcuts/#news ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)
For the brave and/or foolish, anything is possible. :) Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, March 20, 2007 9:26 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** Rick, Thanks for your response.. Good to know it is possible :-) Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 7:48:40 PM Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** Joe, the version of ARS is irrelevant - CMDB 2.x needs to be manually mapped to ITSM 6. The white paper, if it ever comes out, will tell you how to map that, but without it, you're on your own. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, March 20, 2007 7:40 PM To: arslist@ARSLIST.ORG Subject: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** Disregard my previous email... my question actually is is 6.0 Change running on a 7.x ARS platform compatible with CMDB 2.0? I know this might not be supported if you go strictly according to the compatibility matrix but am wondering if this combination could be made workable either directly or using some sort of a workaround.. Any good reasons besides the compatibility matrix why it would not work? Joe _ Sucker-punch http://us.rd.yahoo.com/evt=49981/*http://advision.webevents.yahoo.com/mailb eta/features_spam.html spam with award-winning protection. Try the free http://us.rd.yahoo.com/evt=49981/*http://advision.webevents.yahoo.com/mailb eta/features_spam.html Yahoo! Mail Beta. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)
I certainly can understand those concerns.. I guess if we ever are to venture into this territory, I'll have to make damn sure I have DB backups at every possible change on the application that might impact the applications definitions or its meta data.. From what I've been told, messing with the meta data with the CMDB application is not reccommended at all, but that doesn't really mean it can't be done - I'm pretty sure there are ways out there but they may be long and time consuming.. That brings me to asking - Is there a whitepaper on CMDB's architecture and its meta data? Or am I on my own to uncover it? - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 10:54:56 PM Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** For the brave and/or foolish, anything is possible. :) Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, March 20, 2007 9:26 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** Rick, Thanks for your response.. Good to know it is possible :-) Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 7:48:40 PM Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** Joe, the version of ARS is irrelevant - CMDB 2.x needs to be manually mapped to ITSM 6. The white paper, if it ever comes out, will tell you how to map that, but without it, you're on your own. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, March 20, 2007 7:40 PM To: arslist@ARSLIST.ORG Subject: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** Disregard my previous email... my question actually is is 6.0 Change running on a 7.x ARS platform compatible with CMDB 2.0? I know this might not be supported if you go strictly according to the compatibility matrix but am wondering if this combination could be made workable either directly or using some sort of a workaround.. Any good reasons besides the compatibility matrix why it would not work? Joe No need to miss a message. Get email on-the-go with Yahoo! Mail for Mobile. Get started. http://mobile.yahoo.com/mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)
There is a .pdf with the entire CMDB 2.0 data model on it on the Support site. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, March 20, 2007 11:41 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** I certainly can understand those concerns.. I guess if we ever are to venture into this territory, I'll have to make damn sure I have DB backups at every possible change on the application that might impact the applications definitions or its meta data.. From what I've been told, messing with the meta data with the CMDB application is not reccommended at all, but that doesn't really mean it can't be done - I'm pretty sure there are ways out there but they may be long and time consuming.. That brings me to asking - Is there a whitepaper on CMDB's architecture and its meta data? Or am I on my own to uncover it? - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 10:54:56 PM Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** For the brave and/or foolish, anything is possible. :) Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, March 20, 2007 9:26 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** Rick, Thanks for your response.. Good to know it is possible :-) Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 7:48:40 PM Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** Joe, the version of ARS is irrelevant - CMDB 2.x needs to be manually mapped to ITSM 6. The white paper, if it ever comes out, will tell you how to map that, but without it, you're on your own. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, March 20, 2007 7:40 PM To: arslist@ARSLIST.ORG Subject: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0) ** Disregard my previous email... my question actually is is 6.0 Change running on a 7.x ARS platform compatible with CMDB 2.0? I know this might not be supported if you go strictly according to the compatibility matrix but am wondering if this combination could be made workable either directly or using some sort of a workaround.. Any good reasons besides the compatibility matrix why it would not work? Joe _ It's here! Your new message! Get new http://us.rd.yahoo.com/evt=49938/*http://tools.search.yahoo.com/toolbar/fea tures/mail/ email alerts with the free Yahoo! http://us.rd.yahoo.com/evt=49938/*http://tools.search.yahoo.com/toolbar/fea tures/mail/ Toolbar. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Crystal Report Error (U)
Mikhail, try another workstation, logged in as yourself, see if the problem follows the ID or just your pc. I don't recall what version you said you had, but if you have crystal reports installed, perhaps you can locate the report in report form and save the report to your workstation and try opening it up directly. Be sure to edit the criteria so it doesn't try to display every ticket in your database. In a prior email, I'd suggested turning on logging as yourself and the individual that works, did you notice any differences between the 2 log files? Susan Palmer [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/20/2007 06:26 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Crystal Report Error (U) ** You're right Mikhail, I sure wouldn't want to recreate accounts either. But it seemed it was only your account having the issue. You can only spend so much time on an issue and then you have to cut it loose if you have a work-around. If it comes up again you'd certainly want to look at it further. I'm glad you submitted the issue to support, although I don't hold out much hope for a solution. But just in this short time it's amazing how many other people have noted they have an issue too. Seems like a bit of a trend! Susan On 3/20/07, Mikhail [EMAIL PROTECTED] wrote: Hi Sandra, I tried what you suggested but I still get the error. Hello Susan, I created a new user and yes, it DID work! However, creating and deleting accounts would be a last resort in our case because there are a lot of other users out there that can perform DTP-style printing. But I do wonder what the difference is between the old and the new one. I created the new one to have the same info as the old one. On Mar 20, 1:47 pm, Hennigan, Sandra H CTR OSD-CIO [EMAIL PROTECTED] wrote: UNCLASSIFIED What about Use Underscores? Remedy generally does on their Crystal Reports; users generally do not. It is a setting in the ODBC Configuration Setting. On your Remedy client - click Tools Options Advanced Check ODBC Use Underscores and run the report again. If it is already checked, uncheck it and run the report. Sandra Hennigan OSD Remedy Administrator Office # 703-602-0980 x174 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Tuesday, March 20, 2007 3:38 PM To: [EMAIL PROTECTED] Subject: Re: Crystal Report Error ** Well ... since administrators are 'all powerful' it does seem odd. Make another account for yourself and try that one. If it works, delete the old one and use the one that works. There must be something different but without being there it's really hard to troubleshoot something that is probably simple. And no, please don't send any logfiles ! Susan On 3/20/07, Mikhail [EMAIL PROTECTED] wrote: Hello Guys, Just a little update on the situation. When I login to User tool and try to print crystal reports using the DTP Style button, It gives me a logon error (arerr 1904). When I ask someone else to login to my usertool, they can print successfully! Interesting thing is we both have Administrator accounts... So now we're thinking this could be some permission issue, but we can't quite point our fingers at it. Anyone? On Mar 20, 12:01 pm, Ben Cantatore [EMAIL PROTECTED] wrote: Kinda silly, but try fully qualifying the name of the server in the ODBC driver. ___- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org http://www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
