Re: Users typing Group names in drop-down lists

[Siti Hawa Bee SHAIK FARID]

Hi Nick,

 

Go to the form-> select the field-> go to the properties-> ensure display
type is Drop-Down List instead of Edit. 

 

Good luck. 

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of ARSList
Sent: Tuesday, April 03, 2007 07:23
To: arslist@ARSLIST.ORG
Subject: Users typing Group names in drop-down lists

 

How can I prevent the users from typing in drop-down lists?

 

I have users who are typing in the Group name in the Group drop-down lists
in both HD and CHG tickets.

 

I have some tickets that have gone into limbo because the group doesn't
really exist (different capitol letters, and some other minor differences),
yet the system accepts the ticket.

 

Basically, if I can prevent the users from typing in the drop-down lists, it
would solve the problem.  If I can create some workflow, that would allow
the user to type in the correct name, but specify an error when they don't
type in the correct group name (or it doesn't send it to the correct name),
that would work too.

 

 

Thanks in advance.

 

 

Nick

 

Havin' Fun in Sacramento.

 

 

 

 

 

Nick  Hromyak

Information Technology Services Division

California Department of Health Services

 

Office: (916) 440-7158

 

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Re: Email Authentication failure error ARS 7.0.1

[Siti Hawa Bee SHAIK FARID]

Hi Shamhoon,

I'm not an expert but i just would like to share with you what i had done.

I ever encountered this error message before. I had checked the
configuration in AR System Email mailbox Configuration.

 

1) Ensure status is enabled, password for the mailbox, IP address, Email
server type(SMTP) and server port(25) are all correct

2) As my AREmail installation i had installed it with a blank application
password, so i had also verified in the connection setting in admin tools.
Goto Server Information -> Connection setting and ensure the Application
Service Password is blank as well. 

3) Restart AR Email engine 

4) Test send by submitting a case in remedy and once saved verify if it went
to the email messages form. 

5) You can also try to start the aremail from C:\Program files/Ar
System/AREmail and click EmailStart.bat to check any messages. 

 

GooD Luck. 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jaffaree, Shamhoon
Sent: Tuesday, April 03, 2007 02:41
To: arslist@ARSLIST.ORG
Subject: Email Authentication failure error ARS 7.0.1

** 

Hi,

 

Has anyone come across the following error for the AREmail, I tried to reset
the Email Server password on the Email Configuration form but still having
this issue

 

ARS 7.0.1

Oracle 10G

RedHat Linux 4.0

IBM J2RE 1.5

 

535 5.7.0 authentication failed

Apr 2, 2007 11:35:53 AM javax.mail.Service connect

SEVERE: null 

javax.mail.AuthenticationFailedException

  at javax.mail.Service.connect(Service.java:264)

  at
com.remedy.arsys.emaildaemon.SenderModule.openTransport(SenderModule.java:38
8)

  at
com.remedy.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:185)

  at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)

  at java.lang.Thread.run(Thread.java:799)

Apr 2, 2007 11:35:53 AM com.sun.mail.smtp.SMTPTransport checkConnected

SEVERE: Not connected 

java.lang.IllegalStateException: Not connected

  at
com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1398)

  at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:489)

  at
com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:359)

  at
com.remedy.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:211)

  at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)

  at java.lang.Thread.run(Thread.java:799)

 

Thanks

Shamhoon Zenath Jaffaree

 

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Re: Remedy Developer Plus

[Bradford Bingel]

Yes.  Remedy Developer Plus (RDP) list price is $8,950 per server.  RDP
licenses for additional servers are also available at half price, $4,475 per
server.  Any number of developers may concurrently use a single instance of
RDP, on whatever servers RDP is installed, so user licenses aren't
applicable.  And Kim is correct . . . if you previously purchased Master
ARSuite you may qualify for a complimentary RDP license.
 
-- Bing
 
Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)


  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Friday, March 30, 2007 3:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


** 
Do I need some kind of license to use Developer Plus?
 
Michael Durrant
[EMAIL PROTECTED]
Share what you know.  Learn what you don't.

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Laura York
Sent: Friday, March 30, 2007 10:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


** 

Michael,

 

Remedy Admin 7.0.0p2 was already installed when I installed RDP.  It works
fine with objects/forms that don't have a lot of workflow associated with
it.  The form I'm having problems with is the SYS:Action form.  It runs for
a while loading the objects then before it can complete it gets a "JVM need
to increase the heap size in the registry" error.  I have increased the heap
size to 1024mg and it's still not enough.  Maybe this form is just too big
for RDP to handle..

 

Laura

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Thursday, March 29, 2007 5:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer Plus

 

Laura,

 

I just downloaded 6.3 today from the same place.  LJ Head suggested
installing Admin 6, RDP, Admin 7 in that order.

 

LJ also mentioned that RDP 6.3 might not be compatible with ARS 7.x
objects - what has your experience been?

 

Thanks Laura, LJ, and Warren for your feedback.  

 

Michael Durrant
[EMAIL PROTECTED]

Share what you know.  Learn what you don't.

 

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Laura York
Sent: Thursday, March 29, 2007 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer Plus

** 

Hi Michael,

 

I have Remedy Developer Plus version 6.3 p1492 installed with Admin version
7.0.0 p2 and it is working.  However, I have run into a problem with large
forms that have lots of associated workflow, I keep getting a JVM error that
says I need to increase the heap size in the registry.

 

What version of RDP do you have?  I found ver 6.3 in the patch download area
of the BMC support site.

 

HTH,

Laura York

generationE Technologies

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Thursday, March 29, 2007 3:03 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Developer Plus

 

Does anyone use this anymore?  Does it work with 7.x?  I tried installing it
and it told me I didn't have an appropriate version of Administrator
installed - I'm running 7.0.0 p2 - the latest and greatest as I understand.

 

Your feedback is most appreciated.  Thanks!

 

Michael Durrant
IT Systems Integration Analyst

Division of Information Technology
Idaho Department of Health and Welfare


 

 

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Re: Application licensing question

[Bradford Bingel]

Simple answers:

1.  Each application typically requires a "server license".  For example,
you'll need a Change Manager application license for the server you want to
run the Change Management application.  (You'll also need an AR System
application license, typically running on the same server, and multiple
applications can use/share the same AR System server license.)

2.  User (client) licenses fall into two categories.  "Fixed" licenses are
also known as "named" licenses, as they're typically tied to a specific
user, not to a specific server.  "Floating" licenses are also known as
"concurrent" licenses, as they determine how many user may "concurrently"
access the application.  They're typically assigned to a server (or server
pool), not to an individual user.  Floating licenses are kept in a revolving
pool and metered out on a first come, first served basis.  With AR System 5
and earlier, each floating license was assigned to a server; problem was,
when that server became unavailable, the associated floating licenses also
became unavailable.  With AR System 6 came the concept of server pools,
which introduced a better way to manage floating licenses; if assigned to a
server pool, rather than to an individual server, if one server becomes
unavailable, the associated floating licenses don't necessarily become
unavailable.  The concept of reserved license pools was also introduced,
which allowed you to reserve a set number of floating licenses for special
user groups (such as IT management or occasional-use executives).

3.  Here's where it gets confusing.  To license a user for AR System, you
need a fixed or floating AR System user license.  To license a user for an
application (such as Change Management), you need a fixed or floating Change
Management user license, AND a fixed or floating AR System user license.
Also, a fixed Change Management user license can only be used with a fixed
AR System user license, and a floating Change Management user license can
only be used with a floating AR System user license.  When you purchase new
application user licenses you have the option of purchasing an "incremental"
application user license (e.g., a fixed or floating Change Management user
license by itself, which assumes you already have the companion fixed or
floating AR System user license), or a "full" application user license
(e.g., a fixed or floating Change Management user license bundled with a
companion fixed or floating AR System user license.)

4.  Pricing can also be confusing.  A "production" license is a full price
license (e.g., a Change Management application license lists for $22,000),
intended for production environments.  A "development" (or "dev") license or
a "test" (or "QA") license typically costs half as much (e.g., a "dev"
Change Management application license lists for $11,000) but can only be
used in a non-production environment.  In addition, "standby" or "hot
backup" licenses, which let you set up a standby (passive failover) server,
are also available at half price, but are typically complimentary for large
accounts.  In the past, Remedy would charge full maintenance fees for dev or
test licenses, but that policy changed a couple of years ago and now
maintenance for dev or test licenses is half of maintenance for production
licenses.

Ivan, to answer your question on an application license, that would be
equivalent to a "server" license.  (Please note that Remedy does not use the
term "server license" and prefers instead to use the term "application
license".  Since it's a license for the application to run on a server, I
call it a server license.)  And yes . . . if you want to set up a
"non-production" Remedy environment for your development or QA teams, you'll
need to purchase separate server and user licenses.  Bummer.

Nick, to answer your question on whether a floating application license
stays with a user, the answer is "no" -- only a fixed user license "follows"
the user.  If an occasional user logs in and requests a floating license (a
background process Remedy performs automatically), if a floating license is
available it will be assigned to that user.  Once assigned, it remains
"attached" to that user until one of two events occurs: 1) the user
explicitly signs out (which immediately releases the floating license); or
2) the user remains inactive, their Remedy session times out, and the
floating license is returned to the floating license pool.  Please note the
timeout clock cannot be set to be shorter than 60 minutes.

If you need more detailed answers or have a specific issue to discuss,
including licensing strategies and additional pricing information, feel free
to contact me directly, off the ARSlist.

-- Bing

Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)




-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, March 3

Re: Email not sent out

[Axton]

Don't fret, the hard part is knowing where to look and what to do.  Email
and flashboards just need to be updated to use the same password as
arserver.  The commands are outlined to do this in the article; just make a
backup of the config files before running the program to update the files (
server.conf and emaildaemon.properties).

Axton Grams

On 4/2/07, Siti Hawa Bee SHAIK FARID <[EMAIL PROTECTED]>
wrote:


** *gulp* Thanks Axton for the explanation. I will try to digest what you
had said and those explanatory notes from the URL you gave.

 --
 *From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Axton
*Sent:* Monday, April 02, 2007 21:18
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Email not sent out

** It can be edited directly, but I do not know what reversible encryption
alg they used to generate the value that is used to store the password.  I
am not sure that they use the same alg between the ar.conf and
emaildaemon.properties file, but they may.  Do keep in mind that there are
numerous other places that this password is referenced in addition to the
email engine.  I covered them all in the linked article (excluding any
references within application - e.g., ITSM7/CMDB).

If you do modify the files directly, you need to signal the owning process
to reread the new config values.  This is typically done with arsignal for
arserver and a kill for emaild.

Axton Grams

On 4/2/07, Siti Hawa Bee SHAIK FARID <[EMAIL PROTECTED]>
wrote:
>
> ** Hi Axton, many thanks for the link.
>
> Sorry, but would like to clarify, can the password be edited directly in
> cfg file or in the email daemon?
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Axton
> *Sent:* Monday, April 02, 2007 11:23
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Email not sent out
>
> ** http://arswiki.org/wiki/Securing_ARS#AREmail_Updates
>
> This outlines setting the app svc password using the email jar.
>
> Axton Grams
>
> On 4/1/07, Siti Hawa Bee SHAIK FARID <[EMAIL PROTECTED]>
> wrote:
> >
> > ** Dear Listers,
> >
> > Good news, I had managed to solved this problem.
> >
> > It seems that AREmail is checking on the Application Service Password.
> >
> >
> > Initially, I had installed AR email without application service
> > password. After everything is up and running, and due to security reason, I
> > had set Application Service Password at Server Information in Admin Tool.
> > Then, the problem surfaced.
> >
> > So now my concern is, I cannot just leave the Application Service
> > PAssword <.BLANK >, am i right. However, if i were to indicate the password,
> > then my email messages will not go thru. So where else to configure for
> > AREmail if i were to indicate Application Service password?
> >
> > Is there any implication if i were to leave the password as ?
> >
> > Copy Anoop : Thanks for replying. l I had checked and did not find the
> > file u mentioned.
> >
> >
> >
> >  --
> > *From:* Action Request System discussion list(ARSList) [mailto:
> > [EMAIL PROTECTED] *On Behalf Of *Anoop Sasidharan
> > *Sent:* Sunday, April 01, 2007 13:48
> > *To:* arslist@ARSLIST.ORG
> > *Subject:* Re: Email not sent out
> >
> > ** Did you check if there is any mbox.lck file created. It would be on
> > the mbox folder.If yes, then delete this file.
> >
> > Are you getting any error message when you go to the advanced options
> > on the emails message form.
> >
> > Regards
> > Anoop
> >
> >  --
> > Date: Sun, 1 Apr 2007 03:38:28 +0800
> > From: [EMAIL PROTECTED]
> > Subject: Email not sent out
> > To: arslist@ARSLIST.ORG
> >
> > **
> > Dear Listers,
> > I email messages were all stuck in the email messages form. I had
> > already started the email engine and set the polling interval to be 1min but
> > these mails still stuck in here. Anywhere else to check?
> >
> >   UOB EMAIL DISCLAIMER
> > Any person receiving this email and any attachment(s) contained, shall
> > treat the information as confidential and not misuse, copy, disclose,
> > distribute or retain the information in any way that amounts to a breach of
> > confidentiality. If you are not the intended recipient, please delete all
> > copies of this email from your computer system. As the integrity of this
> > message cannot be guaranteed, neither UOB nor any entity in the UOB Group
> > shall be responsible for the contents. Any opinion in this email may not
> > necessarily represent the opinion of UOB or any entity in the UOB Group.
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Re: SOS- URGENT HELP entry violate a unique index

[Siti Hawa Bee SHAIK FARID]

Thanks for your reply, Archana. 

The problem was resolved after I had deleted those records in these tables
as well, B369C300615200, B369C300615300 and B369C300615400.  

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Vyom Labs - ITSM Support
Sent: Monday, April 02, 2007 23:32
To: arslist@ARSLIST.ORG
Subject: Re: SOS- URGENT HELP entry violate a unique index

Just check out which fields are indexed with the unique flag set, and ensure
that you are not trying to add a value that already exists for that field.
Example:
I have created two character fields with first name and last name, and set
unique flag set for last name so that when we saved duplicate data with same
last name then it will generate an error message ARERR[382] because last
name has a unique flag set.

Please do check for the unique index is required for the fields. If possible
try to customize with minimum index to the fields.


Regards,
Archana

--
www.vyomlabs.com
Consulting | Oursourcing | Training || ITIL | IT Governance |BMC Remedy 



Siti Hawa Bee SHAIK FARID wrote:
>  
> My Dear Listers,
>
> I really need your expert advise to resolve this issue. 
>
> When I created a case and saved it, I was hit with this error msg "
> ARERR[382] The value for this entry violate a unique index that has been
> defined for this form. 
>
> I had done the SQL, filter, DB and active link logging but I dun see that
> error msg in the logs and I still do not know where the error msg comes
from
> and what is it checking on that refrain me from submitted a case.
>
> I had initially deleted the cases from HPD:Helpdesk and when re-importing
> hit the error msg. 
> Now when I tried to create just a simple new case and submit, I also hit
the
> same error message.
>
> Because I need to reimport again, I had deleted helpdesk records from
table
> T369, B369 and H369.
>
> I would appreciate if anyone of you out there can come to my rescue.
Please
> render your help. 
>
> UOB EMAIL DISCLAIMER
> Any person receiving this email and any attachment(s) contained, shall
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>

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>   


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Re: Email not sent out

[Siti Hawa Bee SHAIK FARID]

*gulp* Thanks Axton for the explanation. I will try to digest what you had
said and those explanatory notes from the URL you gave. 
 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday, April 02, 2007 21:18
To: arslist@ARSLIST.ORG
Subject: Re: Email not sent out


** It can be edited directly, but I do not know what reversible encryption
alg they used to generate the value that is used to store the password.  I
am not sure that they use the same alg between the ar.conf and
emaildaemon.properties file, but they may.  Do keep in mind that there are
numerous other places that this password is referenced in addition to the
email engine.  I covered them all in the linked article (excluding any
references within application - e.g., ITSM7/CMDB).

If you do modify the files directly, you need to signal the owning process
to reread the new config values.  This is typically done with arsignal for
arserver and a kill for emaild.

Axton Grams 


On 4/2/07, Siti Hawa Bee SHAIK FARID <[EMAIL PROTECTED]
 > wrote: 

** 
Hi Axton, many thanks for the link. 
 
Sorry, but would like to clarify, can the password be edited directly in cfg
file or in the email daemon?
 
  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of
Axton
Sent: Monday, April 02, 2007 11:23
To: arslist@ARSLIST.ORG  
Subject: Re: Email not sent out


** http://arswiki.org/wiki/Securing_ARS#AREmail_Updates
  


This outlines setting the app svc password using the email jar.

Axton Grams


On 4/1/07, Siti Hawa Bee SHAIK FARID <[EMAIL PROTECTED]
 > wrote: 

** 
Dear Listers,
 
Good news, I had managed to solved this problem. 
 
It seems that AREmail is checking on the Application Service Password. 
 
Initially, I had installed AR email without application service password.
After everything is up and running, and due to security reason, I had set
Application Service Password at Server Information in Admin Tool. Then, the
problem surfaced. 
 
So now my concern is, I cannot just leave the Application Service PAssword
<.BLANK >, am i right. However, if i were to indicate the password, then my
email messages will not go thru. So where else to configure for AREmail if i
were to indicate Application Service password?
 
Is there any implication if i were to leave the password as ?
 
Copy Anoop : Thanks for replying. l I had checked and did not find the file
u mentioned.
 
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of
Anoop Sasidharan
Sent: Sunday, April 01, 2007 13:48
To: arslist@ARSLIST.ORG  
Subject: Re: Email not sent out



** Did you check if there is any mbox.lck file created. It would be on the
mbox folder.If yes, then delete this file.
 
Are you getting any error message when you go to the advanced options on the
emails message form.
 
Regards
Anoop



  _  

Date: Sun, 1 Apr 2007 03:38:28 +0800
From: [EMAIL PROTECTED]
 
Subject: Email not sent out
To: arslist@ARSLIST.ORG  

** 
Dear Listers, 
I email messages were all stuck in the email messages form. I had already
started the email engine and set the polling interval to be 1min but these
mails still stuck in here. Anywhere else to check?


UOB EMAIL DISCLAIMER
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Re: .Net Server Login issue

[Bill H]

Hi all! 

Can someone who is successfully using the BMC.ARSystem.dll (7.0.2523.16350)  
.Net Api check their msjava.dll file and tell me if it is zero bytes in length? 
 That would be appreciated!  Yes I'm grasping at straws, but I am making 
progress.  

Thanks,
Bill



***
VS 2005
Windows XP Pro  (localhost web server)
Net Console App works fine
Other ASP.Net apps work just fine
BMC.ARSystem is latest version (7.0.2523.16350) of the .Net API (4 zip files 
from the Community downloads)
Microsoft .Net Framework is v2.0.50727 and v1.1.4322;  BMC.ARSytem is 
registered for both.
***
  - Original Message - 
  From: Heider, Stephen 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Monday, April 02, 2007 5:03 AM
  Subject: Re: .Net Server Login issue


  ** 
  Bill,

  Here are a few questions that may help you narrow down the cause.  HTH.

  Are you using Visual Studio 2003 or 2005?  Are you using Vista?  Are you 
using a 64-bit version of Windows?

  Have you tried creating a .Net Console application that just: logs into 
Remedy, outputs a GUID (for example) to the screen, then logs out?   If you can 
get this to work at the console then it could be what you have suggested - 
either the ASP.Net configuration or the .Net API installation.

  To possibly eliminate the API installation, try going through the Uninstall 
steps listed in the API readme, reboot, then reinstall the API.  Are you using 
the latest ARS .Net API?

  Does your installation of ASP.Net work fine with every other project?  Is 
your ASP.Net installation setup to default to use .Net Framework 2.0 or 1.1?  

  If you don't have a lot of ASP.Net web apps already setup on your computer, 
one thing to try is to uninstall ASP.Net, reboot, then reinstall. This may 
clear up a few settings that may be missing or need resetting.

  Finally, as a long shot, are you using a firewall other than the Windows 
Firewall?  If so, try shutting down the firewall to test.  Of course, if you 
are connected directly to the internet and not behind a router, unplug your 
network cable first while the firewall is disabled.

  Stephen



--
  From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] On Behalf Of Bill H
  Sent: Sunday, April 01, 2007 11:15 PM
  To: arslist@ARSLIST.ORG
  Subject: .Net Server Login issue


  ** 
  Hi,

  I'm trying to test the BMC AR System NET and COM API (version 7.0).  I've 
successfully used previous versions of Arsystem.Net without issue.  With this 
version, though, after registering the types (regasm.exe) and placing the 
install dir in the path I'm unable to login to a server.  

  The specific error I'm getting is 'server.ClientCharSet' threw an exception 
of type 'System.IO.FileNotFoundException' string 
{System.IO.FileNotFoundException}.  I am getting this error in an application I 
am developing, but I also get the same error using the arsys_aspnet sample code 
provided with the download.  BTW, I don't have the problem with the 
FieldLabelChanger sample program.

  I'm pretty sure this is a client issue or ASP.Net issue.  Maybe it has 
something to do with my installation, but I've checked the registry and found 
the BMC.ARSystem types.  It is interesting though that I didn't find a 
BMC.ARSystem.Server.Login type.  I've also checked that the installation 
directory is in the path by running the arconfig.exe from a command prompt at 
the root of the drive and it works.  

  Finally, I might be way off base with my assumptions of the problem.  So 
anyone run into this before?  Any ideas?


  Server is 7.01
  SQL 2000

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Re: Users typing Group names in drop-down lists

[Axton]

Version?

On 4/2/07, ARSList <[EMAIL PROTECTED]> wrote:

**



How can I prevent the users from typing in drop-down lists?



I have users who are typing in the Group name in the Group drop-down lists
in both HD and CHG tickets.



I have some tickets that have gone into limbo because the group doesn't
really exist (different capitol letters, and some other minor differences),
yet the system accepts the ticket.



Basically, if I can prevent the users from typing in the drop-down lists, it
would solve the problem.  If I can create some workflow, that would allow
the user to type in the correct name, but specify an error when they don't
type in the correct group name (or it doesn't send it to the correct name),
that would work too.





Thanks in advance.





Nick



Havin' Fun in Sacramento.











Nick  Hromyak

Information Technology Services Division

California Department of Health Services



Office: (916) 440-7158

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Users typing Group names in drop-down lists

[ARSList]

How can I prevent the users from typing in drop-down lists?

 

I have users who are typing in the Group name in the Group drop-down
lists in both HD and CHG tickets.

 

I have some tickets that have gone into limbo because the group doesn't
really exist (different capitol letters, and some other minor
differences), yet the system accepts the ticket.

 

Basically, if I can prevent the users from typing in the drop-down
lists, it would solve the problem.  If I can create some workflow, that
would allow the user to type in the correct name, but specify an error
when they don't type in the correct group name (or it doesn't send it to
the correct name), that would work too.

 

 

Thanks in advance.

 

 

Nick

 

Havin' Fun in Sacramento.

 

 

 

 

 

Nick  Hromyak

Information Technology Services Division

California Department of Health Services

 

Office: (916) 440-7158

 


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Re: Distinct Counts

[Axton]

Kind of off topic, but I had an rfe for this that was not considered
(RFE0007086):

http://arswiki.org/bugs/show_bug.cgi?id=16
Summary: Ability to perform grouping and aggregates - table fields

The gist of the enhancement request was the ability to perform
aggregates inside table fields; being of two parts - (1) grouping and
(2) aggregate column(s) (count, sum, max, min, stddev, avg, etc.).
SQL-99 defines both grouping and aggregates as part of it's standard:
http://www.cs.ualberta.ca/~yuan/logicsql/logicsql.html#SEC9

If you have a business/use case for such a capability, please state it
in this thread or on the bugzilla entry.  It can't hurt.

Axton Grams

On 4/2/07, Reiser, John J <[EMAIL PROTECTED]> wrote:

**

Lisa,
You can get counts ( distinct and totals) by sorting, grouping and using the
statistics on the ARSystem report section of the user tool.
To get a distinct list as a report do not select any fields. Go straight to
the Sort tab and sort on your field of choice and select the Group checkbox.
Next using the Statistics tab you can enter the operation, you want count.
In the Label field you will need to type in the field name with $'s. You can
find the field name in the Compute on dropdown. It will be the field name
you used for the Sort operation.
Also make sure you select that filed name in the Compute on dropdown.
Add it to the report with the Add Before button and save your report.
When run against your form you will get a distinct list of the sorted field.
Example
Form A has records
ID Location
0001 North
0002 North
0003 East
0004 South
0005 West
0006 Giraffe

Your report sort will be on Location and grouped
The Statistics operation will be count and the Label will be $Location$ :
(the space and colon : separates the count from your locations.)

So your report will be

East :1
Giraffe :1
North :2
South :1
West :1

HTH,

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by
me




 
 From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Monday, April 02, 2007 12:45 PM
To: arslist@ARSLIST.ORG
Subject: Distinct Counts


**
A customer would like to run reports on his form that includes distinct
counts.  In SQL this is easy (Select Building, count(Area_Code) from
PBX_COST_MASTER group by building).  How can I get this data extracted from
a Form in Remedy?  We do not have Crystal Reports yet (would that help?)

We are using Remedy 6.3 patch 21.
 __20060125___This posting was
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Remedy Job Opportunity

[Abdul Baytops]

Hello Listers,

 

Usually I simply read the posting and send my questions but this time I have
an job opportunity I wanted to share with the list..

 

We are looking for Remedy Developers with skills in the following areas:
(Washington DC Area and Chicago Area)



Ability to develop applications from business requirements and/or technical
design documents in accordance with prescribed development guidelines

Installing Remedy software/patches/applications as needed

Maintaining and enhancing heavily customized Help Desk and Change Management
products in addition to in-house developed applications 

Creating all necessary development documentation and user guides related to
application enhancements and development

Supporting moderately complex interactive integrations with network
monitoring tools

 

Required Skills:

 

5 + years of Remedy development experience, Unix and Solaris 

Significant shell/Perl script development experience required.

Excellent communication skills are required and articulate complex ideas and
concepts in both verbal and written form

 

Nice to have 

Experience with LANDesk Management Suite, SMARTS InCharge, or BMC Software
Patrol a plus

 

Salary: Negotiable depending on experience 

 

Please feel to pass this information on to anyone who may be interested as
well other IT professionals that may be looking for various positions.  Send
any questions you may have about this posting to
[EMAIL PROTECTED] or [EMAIL PROTECTED] .

 

 

Thanks in advance 

 

Abdul Baytops

Web Address:  www.digitalfoundation.org

Proverbs 3:5 Trust in the LORD with all your heart and lean not on your own
understanding

 


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Re: E-mail Notification Troubleshooting

[Ron Legters]

Brad -
The first thing I would do is open up the properties of the Remedy Email
Engine service and re-type the password that whatever account your
running it as uses to log on. I've noticed I sometimes need to do this
after applying a patch or upgrading. The password doesn't change, and
the account is set to never expire, I just need to sort of remind the
service what the password is. 


Thanks, 
Ron
Tools Admin


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brad Terhune
Sent: Monday, April 02, 2007 1:13 PM
To: arslist@ARSLIST.ORG
Subject: E-mail Notification Troubleshooting

Hello list!
I am running ARS 6.3 patch level 21 on a Windows 2003 Server box with an
Oracle database back end.
The last couple of weeks we have stopped getting e-mails out of the
system.  I cannot help but think that I did something wrong (changed a
password I should not have or some such).  The notices in the stderr.log
in the AREmail directory indicate over and over:
Mar 30, 2007 4:07:22 PM com.remedy.arsys.emaildaemon.LoggingModule
doWork
SEVERE: Authentication failed
Mar 30, 2007 4:37:22 PM com.remedy.arsys.emaildaemon.LoggingModule
doWork
SEVERE: Authentication failed
Mar 30, 2007 5:07:22 PM com.remedy.arsys.emaildaemon.LoggingModule
doWork
SEVERE: Authentication failed

Can you all tell me where I should look to change the authentication?
I have been in the the AR Email Mailbox Configuration form but I did not
see anything out of place.  Thanks for any help you can provide.
Brad Terhune
[EMAIL PROTECTED]


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Re: E-mail Notification Troubleshooting

[L. J. Head]

There are two places you need to lookone is in the Admin tool...I
believe it's called the "Application Password"...that's the one that the
email engine uses to connectthe other is in the .properties file for the
email engine...but is encrypted...the only 'supported' way I know of to fix
it is to reinstall the email engine and give it the new password on install.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brad Terhune
Sent: Monday, April 02, 2007 2:13 PM
To: arslist@ARSLIST.ORG
Subject: E-mail Notification Troubleshooting

Hello list!
I am running ARS 6.3 patch level 21 on a Windows 2003 Server box with an
Oracle database back end.
The last couple of weeks we have stopped getting e-mails out of the system.
I cannot help but think that I did something wrong (changed a password I
should not have or some such).  The notices in the stderr.log in the AREmail
directory indicate over and over:
Mar 30, 2007 4:07:22 PM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Authentication failed
Mar 30, 2007 4:37:22 PM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Authentication failed
Mar 30, 2007 5:07:22 PM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Authentication failed

Can you all tell me where I should look to change the authentication?
I have been in the the AR Email Mailbox Configuration form but I did not see
anything out of place.  Thanks for any help you can provide.
Brad Terhune
[EMAIL PROTECTED]


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Re: E-mail Notification Troubleshooting

[Reiser, John J]

Brad,

Do you run the service (Email Engine) from an account on your email
server or as the Local System?
If it's an email account, did it expire?  

just a w.a.g.

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brad Terhune
Sent: Monday, April 02, 2007 4:13 PM
To: arslist@ARSLIST.ORG
Subject: E-mail Notification Troubleshooting

Hello list!
I am running ARS 6.3 patch level 21 on a Windows 2003 Server box with an
Oracle database back end.
The last couple of weeks we have stopped getting e-mails out of the
system.  I cannot help but think that I did something wrong (changed a
password I should not have or some such).  The notices in the stderr.log
in the AREmail directory indicate over and over:
Mar 30, 2007 4:07:22 PM com.remedy.arsys.emaildaemon.LoggingModule
doWork
SEVERE: Authentication failed
Mar 30, 2007 4:37:22 PM com.remedy.arsys.emaildaemon.LoggingModule
doWork
SEVERE: Authentication failed
Mar 30, 2007 5:07:22 PM com.remedy.arsys.emaildaemon.LoggingModule
doWork
SEVERE: Authentication failed

Can you all tell me where I should look to change the authentication?
I have been in the the AR Email Mailbox Configuration form but I did not
see anything out of place.  Thanks for any help you can provide.
Brad Terhune
[EMAIL PROTECTED]


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Re: ARLogAnalyzer

[Drake,Dave]

Thanks!
 

Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks |
816-201-1823 | [EMAIL PROTECTED] 
| www.cerner.com  

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Monday, April 02, 2007 3:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARLogAnalyzer


** 
Dave,
 
I haven't downloaded or used this tool but I think its available on
Community Downloads unless they have taken it off there..
 
Joe


- Original Message 
From: "Drake,Dave" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, April 2, 2007 3:10:53 PM
Subject: ARLogAnalyzer

** 

Hi all, 
Remedy support tells me there's a newer version of the arloganalyzer
(arwklga) tool out there somewhere that's better to use with an ARS 7
installation.  Can somebody point me in the right direction?  Thanks!

ARS 7.0.1, SQL 2K, WinServers 

Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks |
816-2xx-1823 | [EMAIL PROTECTED] 
| www.cerner.com  




Don't get soaked. Take a quick peek at the forecast
 
with theYahoo! Search weather shortcut.

__20060125___This posting was submitted with HTML in
it___

--
CONFIDENTIALITY NOTICE This message and any included attachments are from 
Cerner Corporation and are intended only for the addressee. The information 
contained in this message is confidential and may constitute inside or 
non-public information under international, federal, or state securities laws. 
Unauthorized forwarding, printing, copying, distribution, or use of such 
information is strictly prohibited and may be unlawful. If you are not the 
addressee, please promptly delete this message and notify the sender of the 
delivery error by e-mail or you may call Cerner's corporate offices in Kansas 
City, Missouri, U.S.A at (+1) (816)221-1024.  Cerner Limited, Registered in 
England no 2519305, Registered Office 37 North Wharf Road, London W2 1AF.

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Re: E-mail Notification Troubleshooting

[Durrant, Michael M. - ITSD]

I've seen the same problem when the email engine is running as a service
account and the password on that account is incorrect. 


Michael Durrant
[EMAIL PROTECTED]
Share what you know.  Learn what you don't.

 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brad Terhune
Sent: Monday, April 02, 2007 2:13 PM
To: arslist@ARSLIST.ORG
Subject: E-mail Notification Troubleshooting

Hello list!
I am running ARS 6.3 patch level 21 on a Windows 2003 Server box with an
Oracle database back end.
The last couple of weeks we have stopped getting e-mails out of the
system.  I cannot help but think that I did something wrong (changed a
password I should not have or some such).  The notices in the stderr.log
in the AREmail directory indicate over and over:
Mar 30, 2007 4:07:22 PM com.remedy.arsys.emaildaemon.LoggingModule
doWork
SEVERE: Authentication failed
Mar 30, 2007 4:37:22 PM com.remedy.arsys.emaildaemon.LoggingModule
doWork
SEVERE: Authentication failed
Mar 30, 2007 5:07:22 PM com.remedy.arsys.emaildaemon.LoggingModule
doWork
SEVERE: Authentication failed

Can you all tell me where I should look to change the authentication?
I have been in the the AR Email Mailbox Configuration form but I did not
see anything out of place.  Thanks for any help you can provide.
Brad Terhune
[EMAIL PROTECTED]


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otherwise protected from disclosure.  All persons are advised that they may 
face penalties under state and federal law for sharing this information with 
unauthorized individuals.  If you received this email in error, please reply to 
the sender that you have received this information in error.  Also, please 
delete this email after replying to the sender.

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Entry Point AL Guide

[L. J. Head]

Weird difference between User and Mid-Tier

Server/MidTier/User 6.3 Patch 20

I have a form that is not in a deployable app...I have an AL setup from
button on the User form that opens the form in a dialog...works great.
Now...I'm looking to add an Entry point within a deployable application.
Well...due to the fact that my Form is not a member of that application...I
associate the AL that opens my form to a form that is in that deployable
application create the Entry Point Guide and viola...in the user tool...I
have an entry point associated with my Application...that displays my Dialog
exactly as I want it to.  Problem comes in when I'm on the Mid-Tier.  When I
click my entry point it opens the dialog as expected but also opens the form
that the AL is associated with in the background.  Any suggestions or anyone
that has experienced this little problem before?

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E-mail Notification Troubleshooting

[Brad Terhune]

Hello list!
I am running ARS 6.3 patch level 21 on a Windows 2003 Server box with
an Oracle database back end.
The last couple of weeks we have stopped getting e-mails out of the
system.  I cannot help but think that I did something wrong (changed a
password I should not have or some such).  The notices in the
stderr.log in the AREmail directory indicate over and over:
Mar 30, 2007 4:07:22 PM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Authentication failed
Mar 30, 2007 4:37:22 PM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Authentication failed
Mar 30, 2007 5:07:22 PM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Authentication failed

Can you all tell me where I should look to change the authentication?
I have been in the the AR Email Mailbox Configuration form but I did
not see anything out of place.  Thanks for any help you can provide.
Brad Terhune
[EMAIL PROTECTED]

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Re: ARLogAnalyzer

[Joe DeSouza]

Dave,
 
I haven't downloaded or used this tool but I think its available on Community 
Downloads unless they have taken it off there..
 
Joe



- Original Message 
From: "Drake,Dave" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, April 2, 2007 3:10:53 PM
Subject: ARLogAnalyzer

** 
Hi all, 
Remedy support tells me there's a newer version of the arloganalyzer (arwklga) 
tool out there somewhere that's better to use with an ARS 7 installation.  Can 
somebody point me in the right direction?  Thanks!
ARS 7.0.1, SQL 2K, WinServers 
Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | 
816-2xx-1823 | [EMAIL PROTECTED] | www.cerner.com


 

Looking for earth-friendly autos? 
Browse Top Cars by "Green Rating" at Yahoo! Autos' Green Center.
http://autos.yahoo.com/green_center/

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ARLogAnalyzer

[Drake,Dave]

Hi all,
Remedy support tells me there's a newer version of the arloganalyzer
(arwklga) tool out there somewhere that's better to use with an ARS 7
installation.  Can somebody point me in the right direction?  Thanks!

ARS 7.0.1, SQL 2K, WinServers

Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks |
816-2xx-1823 | [EMAIL PROTECTED] 
| www.cerner.com  

--
CONFIDENTIALITY NOTICE This message and any included attachments are from 
Cerner Corporation and are intended only for the addressee. The information 
contained in this message is confidential and may constitute inside or 
non-public information under international, federal, or state securities laws. 
Unauthorized forwarding, printing, copying, distribution, or use of such 
information is strictly prohibited and may be unlawful. If you are not the 
addressee, please promptly delete this message and notify the sender of the 
delivery error by e-mail or you may call Cerner's corporate offices in Kansas 
City, Missouri, U.S.A at (+1) (816)221-1024.  Cerner Limited, Registered in 
England no 2519305, Registered Office 37 North Wharf Road, London W2 1AF.

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Re: Distinct Counts

[Reiser, John J]

Lisa,
You can get counts ( distinct and totals) by sorting, grouping and using
the statistics on the ARSystem report section of the user tool.
To get a distinct list as a report do not select any fields. Go straight
to the Sort tab and sort on your field of choice and select the Group
checkbox. Next using the Statistics tab you can enter the operation, you
want count.
In the Label field you will need to type in the field name with $'s. You
can find the field name in the Compute on dropdown. It will be the field
name you used for the Sort operation.
Also make sure you select that filed name in the Compute on dropdown.
Add it to the report with the Add Before button and save your report.
When run against your form you will get a distinct list of the sorted
field.
Example
Form A has records
ID Location
0001 North
0002 North
0003 East
0004 South
0005 West
0006 Giraffe
 
Your report sort will be on Location and grouped
The Statistics operation will be count and the Label will be $Location$
: 
(the space and colon : separates the count from your locations.)
 
So your report will be 
 
East :1
Giraffe :1
North :2
South :1
West :1
 
HTH,

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me



 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Monday, April 02, 2007 12:45 PM
To: arslist@ARSLIST.ORG
Subject: Distinct Counts


** 
A customer would like to run reports on his form that includes distinct
counts.  In SQL this is easy (Select Building, count(Area_Code) from
PBX_COST_MASTER group by building).  How can I get this data extracted
from a Form in Remedy?  We do not have Crystal Reports yet (would that
help?)
 
We are using Remedy 6.3 patch 21.
 
__20060125___This posting was submitted with HTML in
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Email Authentication failure error ARS 7.0.1

[Jaffaree, Shamhoon]

Hi,

 

Has anyone come across the following error for the AREmail, I tried to
reset the Email Server password on the Email Configuration form but
still having this issue

 

ARS 7.0.1

Oracle 10G

RedHat Linux 4.0

IBM J2RE 1.5

 

535 5.7.0 authentication failed

Apr 2, 2007 11:35:53 AM javax.mail.Service connect

SEVERE: null 

javax.mail.AuthenticationFailedException

  at javax.mail.Service.connect(Service.java:264)

  at
com.remedy.arsys.emaildaemon.SenderModule.openTransport(SenderModule.jav
a:388)

  at
com.remedy.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:185)

  at
com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)

  at java.lang.Thread.run(Thread.java:799)

Apr 2, 2007 11:35:53 AM com.sun.mail.smtp.SMTPTransport checkConnected

SEVERE: Not connected 

java.lang.IllegalStateException: Not connected

  at
com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1398)

  at
com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:489)

  at
com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:
359)

  at
com.remedy.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:211)

  at
com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)

  at java.lang.Thread.run(Thread.java:799)

 

Thanks

Shamhoon Zenath Jaffaree

 


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Re: Remedy Developer Plus

[Olds, Kimberly M]

I believe if you have/had IT Masters application Master ARSuite - then
you can just get the license and pay support for RDP.  That is what I
did.

 

Kim Olds

Anne Arundel County Public Schools - Help Desk

410-222-5254

410-222-5611 fax

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Friday, March 30, 2007 6:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer Plus

 

** 

Do I need some kind of license to use Developer Plus?

 

Michael Durrant
[EMAIL PROTECTED]

Share what you know.  Learn what you don't.

 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Laura York
Sent: Friday, March 30, 2007 10:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer Plus

** 

Michael,

 

Remedy Admin 7.0.0p2 was already installed when I installed RDP.  It
works fine with objects/forms that don't have a lot of workflow
associated with it.  The form I'm having problems with is the SYS:Action
form.  It runs for a while loading the objects then before it can
complete it gets a "JVM need to increase the heap size in the registry"
error.  I have increased the heap size to 1024mg and it's still not
enough.  Maybe this form is just too big for RDP to handle

 

Laura

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Thursday, March 29, 2007 5:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer Plus

 

Laura,

 

I just downloaded 6.3 today from the same place.  LJ Head suggested
installing Admin 6, RDP, Admin 7 in that order.

 

LJ also mentioned that RDP 6.3 might not be compatible with ARS 7.x
objects - what has your experience been?

 

Thanks Laura, LJ, and Warren for your feedback.  

 

Michael Durrant
[EMAIL PROTECTED]

Share what you know.  Learn what you don't.

 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Laura York
Sent: Thursday, March 29, 2007 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer Plus

** 

Hi Michael,

 

I have Remedy Developer Plus version 6.3 p1492 installed with Admin
version 7.0.0 p2 and it is working.  However, I have run into a problem
with large forms that have lots of associated workflow, I keep getting a
JVM error that says I need to increase the heap size in the registry.

 

What version of RDP do you have?  I found ver 6.3 in the patch download
area of the BMC support site.

 

HTH,

Laura York

generationE Technologies

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Thursday, March 29, 2007 3:03 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Developer Plus

 

Does anyone use this anymore?  Does it work with 7.x?  I tried
installing it and it told me I didn't have an appropriate version of
Administrator installed - I'm running 7.0.0 p2 - the latest and greatest
as I understand.

 

Your feedback is most appreciated.  Thanks!

 

Michael Durrant
IT Systems Integration Analyst

Division of Information Technology
Idaho Department of Health and Welfare


 

 

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Re: Distinct Counts

[Joe D'Souza]

Outgoing Email with AttachmentLisa,

Is the output of that statement a 2 column output? If so you could build a
database view from that statement, and then have a table field show the
contents of that view and you could report from that view..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Kemes, Lisa
  Sent: Monday, April 02, 2007 12:45 PM
  To: arslist@ARSLIST.ORG
  Subject: Distinct Counts


  **
  A customer would like to run reports on his form that includes distinct
counts.  In SQL this is easy (Select Building, count(Area_Code) from
PBX_COST_MASTER group by building).  How can I get this data extracted from
a Form in Remedy?  We do not have Crystal Reports yet (would that help?)

  We are using Remedy 6.3 patch 21.
--
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8:49 PM

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Re: Distinct Counts

[Frank Caruso]

Create a SQL View of the data and then create a Remedy View for the user

On 4/2/07, Kemes, Lisa <[EMAIL PROTECTED]> wrote:


** A customer would like to run reports on his form that includes distinct
counts.  In SQL this is easy (Select Building, count(Area_Code) from
PBX_COST_MASTER group by building).  How can I get this data extracted from
a Form in Remedy?  We do not have Crystal Reports yet (would that help?)

We are using Remedy 6.3 patch 21.

__20060125___This posting was submitted with HTML in
it___





--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249

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Re: .Net Server Login issue

[Bill H]

Here are some more particulars:
***
VS 2005
Windows XP Pro  (localhost web server)
Net Console App works fine
Other ASP.Net apps work just fine
BMC.ARSystem is latest version of the .Net API (4 zip files from the Community 
downloads)
Microsoft .Net Framework is v2


I'm going to try and uninstall then reinstall and see if that helps.  You're 
right Stephen, isolating the problem is the correct approach, thanks for your 
suggestions.

Bill
  - Original Message - 
  From: Heider, Stephen 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Monday, April 02, 2007 5:03 AM
  Subject: Re: .Net Server Login issue


  ** 
  Bill,

  Here are a few questions that may help you narrow down the cause.  HTH.

  Are you using Visual Studio 2003 or 2005?  Are you using Vista?  Are you 
using a 64-bit version of Windows?

  Have you tried creating a .Net Console application that just: logs into 
Remedy, outputs a GUID (for example) to the screen, then logs out?   If you can 
get this to work at the console then it could be what you have suggested - 
either the ASP.Net configuration or the .Net API installation.

  To possibly eliminate the API installation, try going through the Uninstall 
steps listed in the API readme, reboot, then reinstall the API.  Are you using 
the latest ARS .Net API?

  Does your installation of ASP.Net work fine with every other project?  Is 
your ASP.Net installation setup to default to use .Net Framework 2.0 or 1.1?  

  If you don't have a lot of ASP.Net web apps already setup on your computer, 
one thing to try is to uninstall ASP.Net, reboot, then reinstall. This may 
clear up a few settings that may be missing or need resetting.

  Finally, as a long shot, are you using a firewall other than the Windows 
Firewall?  If so, try shutting down the firewall to test.  Of course, if you 
are connected directly to the internet and not behind a router, unplug your 
network cable first while the firewall is disabled.

  Stephen



--
  From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] On Behalf Of Bill H
  Sent: Sunday, April 01, 2007 11:15 PM
  To: arslist@ARSLIST.ORG
  Subject: .Net Server Login issue


  ** 
  Hi,

  I'm trying to test the BMC AR System NET and COM API (version 7.0).  I've 
successfully used previous versions of Arsystem.Net without issue.  With this 
version, though, after registering the types (regasm.exe) and placing the 
install dir in the path I'm unable to login to a server.  

  The specific error I'm getting is 'server.ClientCharSet' threw an exception 
of type 'System.IO.FileNotFoundException' string 
{System.IO.FileNotFoundException}.  I am getting this error in an application I 
am developing, but I also get the same error using the arsys_aspnet sample code 
provided with the download.  BTW, I don't have the problem with the 
FieldLabelChanger sample program.

  I'm pretty sure this is a client issue or ASP.Net issue.  Maybe it has 
something to do with my installation, but I've checked the registry and found 
the BMC.ARSystem types.  It is interesting though that I didn't find a 
BMC.ARSystem.Server.Login type.  I've also checked that the installation 
directory is in the path by running the arconfig.exe from a command prompt at 
the root of the drive and it works.  

  Finally, I might be way off base with my assumptions of the problem.  So 
anyone run into this before?  Any ideas?


  Server is 7.01
  SQL 2000

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Re: Microsoft Operations Manager w/ARS connector (U)

[Papolu, Appajee]

Lisa,

Another option to consider is to integrate MOM events/alerts with AR
System entry creation or modification -- using programmatic means. I
don't quite know whether it was a commercial product or in-house tool,
but am aware of AR System VAR/customer(?) that integrated MOM & AR
System using AR System .NET API. I interacted with them to get them up
to speed on this API or help resolve an issue or two they were having at
that time.

If your team has expertise in C#, VB.NET etc, then you might want to
check the AR System .NET API. In case you're interested, please check
out Remedy Developer Community downloads section, to find this API
distribution.

Regards
Appajee


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Estrella, Lisa
Sent: Monday, April 02, 2007 8:52 AM
To: arslist@arslist.org
Subject: Re: Microsoft Operations Manager w/ARS connector (U)

Hi Sandra,

So you just submit the tickets via email then...right?  I was wondering
if that was an option and I guess it is.  Thanks!

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO
Sent: Monday, April 02, 2007 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Microsoft Operations Manager w/ARS connector (U)

UNCLASSIFIED

We are using MOM as well. The threshold for alerts has been set and our
Remedy email account added to the email alert list.  Upon receipt of the
message, Remedy submits a ticket for the alert. Our SLAs take it from
there.

Sandra Hennigan

OSD Remedy Administrator
Office # 703-602-0980 x174
CACI - Ever Vigilant(tm)

Apparently, there is nothing that cannot happen today.  Mark Twain

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Estrella, Lisa
Sent: Monday, April 02, 2007 10:53 AM
To: arslist@ARSLIST.ORG
Subject: Microsoft Operations Manager w/ARS connector


** 

Hi,

 

We are currently using Microsoft Operations Manager (MOM) to monitor our
servers and network.  We want to create new remedy tickets based off the
alerts that MOM produces.  I have found a couple of companies that will
sell you their product which integrates MOM with ARS...however; I'm
trying to figure out if that is the best way to go.  If anyone currently
has integrated MOM with ARS; did you write your own code or create your
own connector?  Or did you just purchase a third party connector?  Do
you have any recommendations?

 

I am running ARS 6.3 (patch 20), Win 2003 Server, MS SQL 2000 (remote),
Remedy Helpdesk and Change Management 5.6.

 

Thanks!
Lisa

 

___
Lisa Estrella
Remedy Administrator/Developer


222 Merchandise Mart Ste 900, Chicago, IL 60654
P: 312.894.7331
F: 312.894.7050
[EMAIL PROTECTED]  

 

  _  

The information contained in this communication may be CONFIDENTIAL and
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its contents, is strictly prohibited. If you have received this
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Re: Validate field data - allowing some to be NULL - Solved

[Barber, Sue]

Not really solved, I just opted to change the field type and make my
life that much easier.

 

Thanks for all the help, Sue

 


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Distinct Counts

[Kemes, Lisa]

A customer would like to run reports on his form that includes distinct
counts.  In SQL this is easy (Select Building, count(Area_Code) from
PBX_COST_MASTER group by building).  How can I get this data extracted
from a Form in Remedy?  We do not have Crystal Reports yet (would that
help?)
 
We are using Remedy 6.3 patch 21.
 

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Re: SOS- URGENT HELP entry violate a unique index

[Mahan, Janet L [EQ]]

test, please ignore



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Siti Hawa Bee SHAIK FARID
Sent: Saturday, March 31, 2007 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: SOS- URGENT HELP entry violate a unique index


** 
Hi Frank,
 
YES YES YES, it works. I had deleted those records in these tables as
well, B369C300615200, B369C300615300 and B369C300615400. 
Now, I am able to submit help desk cases and my AR Import works like a
breeze. Yahoo. 
 
I was really helpless just now. Thank you for highlighting on that. This
is great. 
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Saturday, March 31, 2007 23:39
To: arslist@ARSLIST.ORG
Subject: Re: SOS- URGENT HELP entry violate a unique index


** Delete them.
According to your logs this is where the violation was occurring and
would make sense since you did not remove them.



On 3/31/07, Siti Hawa Bee SHAIK FARID <[EMAIL PROTECTED]>
wrote: 

** 
Hi Frank,
 
Sorry i had checked and confirmed that i did NOT delete from
B369C300615200. So what should i do next?




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Saturday, March 31, 2007 22:39
To: arslist@ARSLIST.ORG
Subject: Re: SOS- URGENT HELP entry violate a unique index


** It sounds as though you manually deleted from the tables
T369, B369 and H369. However did you also delete from B369C300615200
which is a table?


On 3/31/07, Siti Hawa Bee SHAIK FARID
<[EMAIL PROTECTED]> wrote: 

It seems there is a problem when it is trying to push
the value to B369. The
statement terminated there. Any clue why is this
happening? How to resolve
this issue. I can't even submit any helpdesk cases now.


   
  /* Sat Mar 31
2007 21:30:16.8050 */BEGIN TRANSACTION 
   
  /* Sat Mar 31
2007 21:30:16.8050 */UPDATE arschema SET nextId = nextId
+ 1 WHERE schemaId 
= 369
   
  /* Sat Mar 31
2007 21:30:16.8050 */SELECT nextId FROM arschema WHERE
schemaId = 369 
   
  /* Sat Mar 31
2007 21:30:16.8050 */UPDATE B369 SET 
CO300615200=NULL,CC300615200=NULL,C300615200=NULL WHERE
C1=N'HD1'
   
  /* Sat Mar 31 
2007 21:30:16.8050 */INSERT INTO B369(C1) VALUES
(N'HD1')
   
  /* Sat Mar 31 
2007 21:30:16.8050 */UPDATE B369 SET
CO300615200=NULL,CC300615200=NULL,C300615200=NULL WHERE
C1=N'HD1'

  /* Sat Mar 31
2007 21:30:16.8050 */INSERT INTO B369C300615200
(entryId) VALUES
(N'HD1')

  /* Sat Mar 31
2007 21:30:16.8050 */* WARNING * The statement has been
terminated.

-Original Message-
From: Siti Hawa Bee SHAIK FARID 
Sent: Saturday, March 31, 2007 21:42
To: 'arslist@ARSLIST.ORG'
Subject: SOS- URGENT HELP entry violate a unique index


My Dear Listers,

I really need your expert advise to resolve this issue. 

When I created a case and saved it, I was hit with this
error msg "
ARERR[382] The value for this entry violate a unique
index that has been
defined for this form.

I had done the SQL, filter, DB and active link logging
but I dun see that 
error msg in the logs and I still do not know where the
error msg comes from
and what is it checking on that refrain me from
submitted a case.

I had initially deleted the cases from HPD:Helpdesk and
when re-importing 
hit the error msg.
Now when I tried to create just a simple new case and
submit, I also hit the
same error message.

Because I need to reimport again, I had deleted helpdesk
records from table
T369, B369 and H369. 

I would appreciate if anyone of you out there can come
to my rescue. Please
render your help.

UOB EMAIL DISCLAIMER
Any person receiving this email a

Re: Microsoft Operations Manager w/ARS connector (U)

[Estrella, Lisa]

Hi Sandra,

So you just submit the tickets via email then...right?  I was wondering
if that was an option and I guess it is.  Thanks!

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO
Sent: Monday, April 02, 2007 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Microsoft Operations Manager w/ARS connector (U)

UNCLASSIFIED

We are using MOM as well. The threshold for alerts has been set and our
Remedy email account added to the email alert list.  Upon receipt of the
message, Remedy submits a ticket for the alert. Our SLAs take it from
there.

Sandra Hennigan

OSD Remedy Administrator
Office # 703-602-0980 x174
CACI - Ever Vigilant(tm)

Apparently, there is nothing that cannot happen today.  Mark Twain

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Estrella, Lisa
Sent: Monday, April 02, 2007 10:53 AM
To: arslist@ARSLIST.ORG
Subject: Microsoft Operations Manager w/ARS connector


** 

Hi,

 

We are currently using Microsoft Operations Manager (MOM) to monitor our
servers and network.  We want to create new remedy tickets based off the
alerts that MOM produces.  I have found a couple of companies that will
sell you their product which integrates MOM with ARS...however; I'm
trying to figure out if that is the best way to go.  If anyone currently
has integrated MOM with ARS; did you write your own code or create your
own connector?  Or did you just purchase a third party connector?  Do
you have any recommendations?

 

I am running ARS 6.3 (patch 20), Win 2003 Server, MS SQL 2000 (remote),
Remedy Helpdesk and Change Management 5.6.

 

Thanks!
Lisa

 

___
Lisa Estrella
Remedy Administrator/Developer


222 Merchandise Mart Ste 900, Chicago, IL 60654
P: 312.894.7331
F: 312.894.7050
[EMAIL PROTECTED]  

 

  _  

The information contained in this communication may be CONFIDENTIAL and
is intended only for the use of the recipient(s) named above. If you are
not the intended recipient, you are hereby notified that any
dissemination, distribution, or copying of this communication, or any of
its contents, is strictly prohibited. If you have received this
communication in error, please notify the sender and delete/destroy the
original message and any copy of it from your computer or paper files. 

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Re: SOS- URGENT HELP entry violate a unique index

[Vyom Labs - ITSM Support]

Just check out which fields are indexed with the unique flag set, and
ensure that you are not trying to add a value that already exists for
that field.
Example:
I have created two character fields with first name and last name, and
set unique flag set for last name so that when we saved duplicate data
with same last name then it will generate an error message ARERR[382]
because last name has a unique flag set.

Please do check for the unique index is required for the fields. If
possible try to customize with minimum index to the fields.


Regards,
Archana

--
www.vyomlabs.com
Consulting | Oursourcing | Training || ITIL | IT Governance |BMC Remedy 




Siti Hawa Bee SHAIK FARID wrote:
 
My Dear Listers,


I really need your expert advise to resolve this issue. 


When I created a case and saved it, I was hit with this error msg "
ARERR[382] The value for this entry violate a unique index that has been
defined for this form. 


I had done the SQL, filter, DB and active link logging but I dun see that
error msg in the logs and I still do not know where the error msg comes from
and what is it checking on that refrain me from submitted a case.

I had initially deleted the cases from HPD:Helpdesk and when re-importing
hit the error msg. 
Now when I tried to create just a simple new case and submit, I also hit the

same error message.

Because I need to reimport again, I had deleted helpdesk records from table
T369, B369 and H369.

I would appreciate if anyone of you out there can come to my rescue. Please
render your help. 


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Re: Microsoft Operations Manager w/ARS connector (U)

[Hennigan, Sandra H CTR OSD-CIO]

UNCLASSIFIED

We are using MOM as well. The threshold for alerts has been set and our
Remedy email account added to the email alert list.  Upon receipt of the
message, Remedy submits a ticket for the alert. Our SLAs take it from
there.

Sandra Hennigan

OSD Remedy Administrator
Office # 703-602-0980 x174
CACI - Ever Vigilant(tm)

Apparently, there is nothing that cannot happen today.  Mark Twain

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Estrella, Lisa
Sent: Monday, April 02, 2007 10:53 AM
To: arslist@ARSLIST.ORG
Subject: Microsoft Operations Manager w/ARS connector


** 

Hi,

 

We are currently using Microsoft Operations Manager (MOM) to monitor our
servers and network.  We want to create new remedy tickets based off the
alerts that MOM produces.  I have found a couple of companies that will
sell you their product which integrates MOM with ARS...however; I'm
trying to figure out if that is the best way to go.  If anyone currently
has integrated MOM with ARS; did you write your own code or create your
own connector?  Or did you just purchase a third party connector?  Do
you have any recommendations?

 

I am running ARS 6.3 (patch 20), Win 2003 Server, MS SQL 2000 (remote),
Remedy Helpdesk and Change Management 5.6.

 

Thanks!
Lisa

 

___
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Remedy Administrator/Developer


222 Merchandise Mart Ste 900, Chicago, IL 60654
P: 312.894.7331
F: 312.894.7050
[EMAIL PROTECTED]  

 

  _  

The information contained in this communication may be CONFIDENTIAL and
is intended only for the use of the recipient(s) named above. If you are
not the intended recipient, you are hereby notified that any
dissemination, distribution, or copying of this communication, or any of
its contents, is strictly prohibited. If you have received this
communication in error, please notify the sender and delete/destroy the
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Microsoft Operations Manager w/ARS connector

[Estrella, Lisa]

Hi,

 

We are currently using Microsoft Operations Manager (MOM) to monitor our
servers and network.  We want to create new remedy tickets based off the
alerts that MOM produces.  I have found a couple of companies that will
sell you their product which integrates MOM with ARS...however; I'm
trying to figure out if that is the best way to go.  If anyone currently
has integrated MOM with ARS; did you write your own code or create your
own connector?  Or did you just purchase a third party connector?  Do
you have any recommendations?

 

I am running ARS 6.3 (patch 20), Win 2003 Server, MS SQL 2000 (remote),
Remedy Helpdesk and Change Management 5.6.

 

Thanks!
Lisa

 

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Remedy Administrator/Developer

 
222 Merchandise Mart Ste 900, Chicago, IL 60654
P: 312.894.7331
F: 312.894.7050
[EMAIL PROTECTED]  

 



The information contained in this communication may be CONFIDENTIAL and is 
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distribution, or copying of this communication, or any of its contents, is 
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notify the sender and delete/destroy the original message and any copy of it 
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<>

Re: Strange Admin Tool UI effect. (Version 7.0.00 Patch 001)

[Reiser, John J]

Gary,

Just double click the grey area at the top of the window. It will
're-park' itself.
If you've already clicked the 'x' then you need to close/open a new
server window.

This feature could be useful for really deep prefix trees. Widen the
prefix area to see the deepest object and then 'un-park' it. Move it off
to the side and your objects' details expand to the whole frame.
Not really useful without a second monitor though. 

Regards,
John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Monday, April 02, 2007 10:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Strange Admin Tool UI effect. (Version 7.0.00 Patch 001)

This is the same behavior on 6.03 Admin Tool unpatched.

Is there a way to re-attach it (now that you got me to un-attach it :) )
without having to close/open new server windows?

Thanks!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Sunday, April 01, 2007 5:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Strange Admin Tool UI effect. (Version 7.0.00 Patch 001)

BTW: I also confirmed this on "Version 7.0.01 Patch 001".

--
Carey Matthew Black

On 4/1/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
> All,
>
> I do not think I have ever stumbled into this before. Nor do I think 
> it is of much positive functional use. (I can see possible negatives 
> to it, but I am not sure I would call it a bug all the same. Who 
> knows, maybe this is "as designed" behavior. :)  But it was odd so I 
> thought I would pass it along...
>
> There is a gray area above the "Server list"(The tree like display 
> portion of a "Server Window") that if you double click on it that the 
> "Server list" will "separate" from the "List of objects" part of the 
> window and become a second window. These two windows are apparently 
> still "linked" in so much as when you change the selected object Class

> in the "Server List" (like Forms, or Active Links) then the list value

> changes in the second window.
>
> You can apparently do this to multiple windows at the same time too.
> (Again, I see no value in this behavior.)
>
> Just curious if anyone else had found this behavior in other version 
> or has any reason why this is a valuable "feature" of the Admin Tool.
> Anyone?
>
> ( I also have not seen any mail on the list to day... so I kind of 
> wanted to poke it and see if it is still working. This little quark 
> serves as a reasonable excuse. :)
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>


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Re: Strange Admin Tool UI effect. (Version 7.0.00 Patch 001)

[Axton]

Looks like you can drag/drop it back in, though you have to get the
placement right.

Axton

On 4/2/07, Opela, Gary L Contr OC-ALC/ITMA <[EMAIL PROTECTED]> wrote:

This is the same behavior on 6.03 Admin Tool unpatched.

Is there a way to re-attach it (now that you got me to un-attach it :) )
without having to close/open new server windows?

Thanks!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Sunday, April 01, 2007 5:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Strange Admin Tool UI effect. (Version 7.0.00 Patch 001)

BTW: I also confirmed this on "Version 7.0.01 Patch 001".

--
Carey Matthew Black

On 4/1/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
> All,
>
> I do not think I have ever stumbled into this before. Nor do I think
> it is of much positive functional use. (I can see possible negatives
> to it, but I am not sure I would call it a bug all the same. Who
> knows, maybe this is "as designed" behavior. :)  But it was odd so I
> thought I would pass it along...
>
> There is a gray area above the "Server list"(The tree like display
> portion of a "Server Window") that if you double click on it that the
> "Server list" will "separate" from the "List of objects" part of the
> window and become a second window. These two windows are apparently
> still "linked" in so much as when you change the selected object Class
> in the "Server List" (like Forms, or Active Links) then the list value
> changes in the second window.
>
> You can apparently do this to multiple windows at the same time too.
> (Again, I see no value in this behavior.)
>
> Just curious if anyone else had found this behavior in other version
> or has any reason why this is a valuable "feature" of the Admin Tool.
> Anyone?
>
> ( I also have not seen any mail on the list to day... so I kind of
> wanted to poke it and see if it is still working. This little quark
> serves as a reasonable excuse. :)
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>


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Re: Strange Admin Tool UI effect. (Version 7.0.00 Patch 001)

[Opela, Gary L Contr OC-ALC/ITMA]

Okay, it re-attaches if you drag it and drop it really quickly. If you,
however, drag and stop before you drop, it does not re-attach.



-Original Message-
From: Opela, Gary L Contr OC-ALC/ITMA 
Sent: Monday, April 02, 2007 9:05 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Strange Admin Tool UI effect. (Version 7.0.00 Patch 001)

This is the same behavior on 6.03 Admin Tool unpatched.

Is there a way to re-attach it (now that you got me to un-attach it :) )
without having to close/open new server windows?

Thanks!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Sunday, April 01, 2007 5:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Strange Admin Tool UI effect. (Version 7.0.00 Patch 001)

BTW: I also confirmed this on "Version 7.0.01 Patch 001".

-- 
Carey Matthew Black

On 4/1/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
> All,
>
> I do not think I have ever stumbled into this before. Nor do I think
> it is of much positive functional use. (I can see possible negatives
> to it, but I am not sure I would call it a bug all the same. Who
> knows, maybe this is "as designed" behavior. :)  But it was odd so I
> thought I would pass it along...
>
> There is a gray area above the "Server list"(The tree like display
> portion of a "Server Window") that if you double click on it that the
> "Server list" will "separate" from the "List of objects" part of the
> window and become a second window. These two windows are apparently
> still "linked" in so much as when you change the selected object Class
> in the "Server List" (like Forms, or Active Links) then the list value
> changes in the second window.
>
> You can apparently do this to multiple windows at the same time too.
> (Again, I see no value in this behavior.)
>
> Just curious if anyone else had found this behavior in other version
> or has any reason why this is a valuable "feature" of the Admin Tool.
> Anyone?
>
> ( I also have not seen any mail on the list to day... so I kind of
> wanted to poke it and see if it is still working. This little quark
> serves as a reasonable excuse. :)
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>


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Re: Strange Admin Tool UI effect. (Version 7.0.00 Patch 001)

[Opela, Gary L Contr OC-ALC/ITMA]

This is the same behavior on 6.03 Admin Tool unpatched.

Is there a way to re-attach it (now that you got me to un-attach it :) )
without having to close/open new server windows?

Thanks!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Sunday, April 01, 2007 5:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Strange Admin Tool UI effect. (Version 7.0.00 Patch 001)

BTW: I also confirmed this on "Version 7.0.01 Patch 001".

-- 
Carey Matthew Black

On 4/1/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
> All,
>
> I do not think I have ever stumbled into this before. Nor do I think
> it is of much positive functional use. (I can see possible negatives
> to it, but I am not sure I would call it a bug all the same. Who
> knows, maybe this is "as designed" behavior. :)  But it was odd so I
> thought I would pass it along...
>
> There is a gray area above the "Server list"(The tree like display
> portion of a "Server Window") that if you double click on it that the
> "Server list" will "separate" from the "List of objects" part of the
> window and become a second window. These two windows are apparently
> still "linked" in so much as when you change the selected object Class
> in the "Server List" (like Forms, or Active Links) then the list value
> changes in the second window.
>
> You can apparently do this to multiple windows at the same time too.
> (Again, I see no value in this behavior.)
>
> Just curious if anyone else had found this behavior in other version
> or has any reason why this is a valuable "feature" of the Admin Tool.
> Anyone?
>
> ( I also have not seen any mail on the list to day... so I kind of
> wanted to poke it and see if it is still working. This little quark
> serves as a reasonable excuse. :)
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>


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Re: SOS- URGENT HELP entry violate a unique index

[David Yearsley]

You can put a Unique index on most databases with Null values because (in 
Oracle anyway Null does not equal Null. I just add one last week with Null 
Values.

>>> Rick Cook <[EMAIL PROTECTED]> Mar 31, 2007 8:41 AM >>>
Your form has a unique index that is being violated.  I assume you know what
that means.  Figure out which field(s) is/are indexed with the unique flag
set, and ensure that you're not trying to add a value that already exists
for that field.

Keep in mind that a NULL value is also considered a value - duplicate NULLs
will return that error, too.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Siti Hawa Bee SHAIK FARID
Sent: Saturday, March 31, 2007 6:42 AM
To: arslist@ARSLIST.ORG 
Subject: SOS- URGENT HELP entry violate a unique index


My Dear Listers,

I really need your expert advise to resolve this issue. 

When I created a case and saved it, I was hit with this error msg "
ARERR[382] The value for this entry violate a unique index that has been
defined for this form. 

I had done the SQL, filter, DB and active link logging but I dun see that
error msg in the logs and I still do not know where the error msg comes from
and what is it checking on that refrain me from submitted a case.

I had initially deleted the cases from HPD:Helpdesk and when re-importing
hit the error msg. 
Now when I tried to create just a simple new case and submit, I also hit the
same error message.

Because I need to reimport again, I had deleted helpdesk records from table
T369, B369 and H369.

I would appreciate if anyone of you out there can come to my rescue. Please
render your help. 

UOB EMAIL DISCLAIMER
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or retain the information in any way that amounts to a breach of
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Re: Remedy ARS version upgrade from version 6.3 to 7.0.1

[Axton]

You need the 10g client to run 7.x.  I have a writeup on setting up
the Oracle instant client, which, imho, is the easiest way to install
the client:

http://arswiki.org/wiki/Oracle_Instant_Client_-_Installing

The instructions for linux should be much like AIX.

Axton Grams

On 4/2/07, Tony Worthington <[EMAIL PROTECTED]> wrote:

Pascal,

You've answered your own question.  The Oracle 10g client is required for
ARS 7 installations with a 9iR2 or 10gR2 backend.

Refer to the compat. matrix at :
http://www.bmc.com/support/bmcremedycomp/AR_System_7_0_1_Compatibility-Matrix_v1_02.htm

Note that every Oracle DB column entry references: Requires 32-bit Oracle
10gR2 database client for connecting to the Oracle database, Oracle RAC
supported

hth,
tony

--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



"Tournier, Pascal" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"

04/02/2007 03:55 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Remedy ARS version upgrade  from version 6.3 to 7.0.1






Hi,

I wanted to upgrade my Remedy ARS version from version 6.3 to 7.0.1 but
I get the following error message during the installation :

/usr/lib/dld.sl: Can't find path for shared library: libclntsh.sl.10.1
/usr/lib/dld.sl: No such file or directory

I'm running ARS on HP-UX system and Oracle database version 9i Release 2
as non-unicode.

Can somebody please let me know what I have to do as the file
"libclntsh.sl.10.1" which the error message is referring doesn't exist.
But it looks like that this is a library for oracle version 10 ???

The only file I can found which looks like that is "libclntsh.sl.9.0"

Thanks for your support
Regards
Pascal

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Re: Email not sent out

[Axton]

It can be edited directly, but I do not know what reversible encryption alg
they used to generate the value that is used to store the password.  I am
not sure that they use the same alg between the ar.conf and
emaildaemon.properties file, but they may.  Do keep in mind that there are
numerous other places that this password is referenced in addition to the
email engine.  I covered them all in the linked article (excluding any
references within application - e.g., ITSM7/CMDB).

If you do modify the files directly, you need to signal the owning process
to reread the new config values.  This is typically done with arsignal for
arserver and a kill for emaild.

Axton Grams

On 4/2/07, Siti Hawa Bee SHAIK FARID <[EMAIL PROTECTED]>
wrote:


** Hi Axton, many thanks for the link.

Sorry, but would like to clarify, can the password be edited directly in
cfg file or in the email daemon?

 --
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Axton
*Sent:* Monday, April 02, 2007 11:23
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Email not sent out

** http://arswiki.org/wiki/Securing_ARS#AREmail_Updates

This outlines setting the app svc password using the email jar.

Axton Grams

On 4/1/07, Siti Hawa Bee SHAIK FARID <[EMAIL PROTECTED]>
wrote:
>
> ** Dear Listers,
>
> Good news, I had managed to solved this problem.
>
> It seems that AREmail is checking on the Application Service Password.
>
> Initially, I had installed AR email without application service
> password. After everything is up and running, and due to security reason, I
> had set Application Service Password at Server Information in Admin Tool.
> Then, the problem surfaced.
>
> So now my concern is, I cannot just leave the Application Service
> PAssword <.BLANK >, am i right. However, if i were to indicate the password,
> then my email messages will not go thru. So where else to configure for
> AREmail if i were to indicate Application Service password?
>
> Is there any implication if i were to leave the password as ?
>
> Copy Anoop : Thanks for replying. l I had checked and did not find the
> file u mentioned.
>
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Anoop Sasidharan
> *Sent:* Sunday, April 01, 2007 13:48
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Email not sent out
>
> ** Did you check if there is any mbox.lck file created. It would be on
> the mbox folder.If yes, then delete this file.
>
> Are you getting any error message when you go to the advanced options on
> the emails message form.
>
> Regards
> Anoop
>
>  --
> Date: Sun, 1 Apr 2007 03:38:28 +0800
> From: [EMAIL PROTECTED]
> Subject: Email not sent out
> To: arslist@ARSLIST.ORG
>
> **
> Dear Listers,
> I email messages were all stuck in the email messages form. I had
> already started the email engine and set the polling interval to be 1min but
> these mails still stuck in here. Anywhere else to check?
>
>   UOB EMAIL DISCLAIMER
> Any person receiving this email and any attachment(s) contained, shall
> treat the information as confidential and not misuse, copy, disclose,
> distribute or retain the information in any way that amounts to a breach of
> confidentiality. If you are not the intended recipient, please delete all
> copies of this email from your computer system. As the integrity of this
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ANN: Open source Java API add-on ExpertDesk Plus released

[Hugo Visser]

Hello List,

I'm proud to announce that Mansystems has open sourced some of its utility
Java code under the Apache License. It's hosted on google code at
http://code.google.com/p/edplus

Here's a description of the library:

ExpertDesk Plus (edplus) is a Java library that simplifies AR System Java
API development, licenced under the Apache License.
It acts as an add-on to the existing AR System API, not as a replacement.
The features of the library are:

* Uses Java 5 generics and the collection framework, eg Iterators
* A single entry point, the Server class for common tasks
* Can be "plugged in" to existing code without major refactoring

Although it is a small library, we hope this will be usefull to other AR
System developers. In the future we'll expand the library with additional
usefull code.

If you have any suggestions or questions, please let me know.

For more info see the project website at http://code.google.com/p/edplus.

Thanks,

Hugo

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Macro Question

[Sullivan, Neil G CTR USAF AFRL/SNOD]

AR System 7.0.0, Windows 2003, and MSSql 2005

I am running a macro that performs two different queries and combines
the results into a template via DDE.  My customers are complaining about
the "no matching entries" boxes that appear during the macro.  My
question is where do I place the command for "no matching entries" or
"suppress empty lists" within the macro.  I've tried it after the query,
but that doesn't seem to work.

Any help would be appreciated.


Neil "Sully" Sullivan
Remedy Developer/Administrator
AFRL/SNOD
Wright Patterson AFB, OH 45433
937-904-9788


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Re: Validate field data - allowing some to be NULL

[Heider, Stephen]

Sue,

Have you considered using your RDBMS to perform the qualification?  

For intricate validations I frequently find it's easier to create a user
defined function in your database, then run a Set Fields SQL command in
ARS to perform the validation. You can then call your function many
times throughout your ARS application without additional validation
programming.

Here is a SQL Server function that returns the number of gigabytes if
the number passed is between 1 and 1000 (change the range to match your
requirements).


CREATE FUNCTION [dbo].[udf_ValidateRequestedDiskspace]
(
@Diskspace VARCHAR(20)
)
RETURNS INT
AS
BEGIN   
IF @Diskspace = NULL OR ISNUMERIC(@Diskspace) = 0
RETURN NULL

DECLARE @Tmp BIGINT
SET @Tmp = CONVERT(INT,ROUND(CONVERT(FLOAT,@Diskspace),0))  
IF @Tmp <= 0 OR @Tmp > 1000
RETURN NULL

RETURN CONVERT(INT,@Tmp)
END


In workflow: Set Fields, SQL, SELECT
dbo.udf_ValidateRequestedDiskspace('$Requested storage amount in GB:
$').  The next Filter would then check your field for $NULL $.  If null,
then display a message to the user.

Stephen 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent: Friday, March 30, 2007 4:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Validate field data - allowing some to be NULL

Strange. Make sure you have the "^" in the qual.

--- "Barber, Sue" <[EMAIL PROTECTED]> wrote:

> This is still allowing me to enter text into the field as well as 
> numbers.  It is getting closer though - I will post whatever Remedy 
> tells me when I hear back.  Thanks for the help.
> 
> Sue
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
> Sent: Friday, March 30, 2007 12:33 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Validate field data - allowing some to be NULL
> 
> Sue:
> I am not sure why you gave up on the character field.
> 
> Did you try the qualification I sent? Using that or a variaion of it, 
> you can keep the character field and be in complete control of the 
> type of message the user gets.
> 
> Here's a refined scheme:
> First do the following Set Field...
> RTRIM( LTRIM( 'Requested storage amount in GB: '))
> 
> ...on field 'Requested storage amount in GB: ' to remove leading and 
> trailing blank characters and then use the qualification:
> 
>( 'Requested storage amount in GB: '  LIKE "*[^.0-9]*" ) OR ( 
> 'Requested storage amount in GB: '  LIKE "*.*.*"
> )
> OR ( 'Requested storage amount in GB: '  = "." ) on a filter to throw 
> the error.
> 
> If the field won't be used in a numeric calculation, there is no harm 
> in keeping it as a character field.
> 
> --- "Barber, Sue" <[EMAIL PROTECTED]> wrote:
> 
> > I think I will have to go with changing the field
> -
> > I still have to
> > throw an error though - they don't want the system message.  I was 
> > hoping not to change the field as this is already
> in
> > use.  
> > 
> > Thanks, Sue
> > 
> > -Original Message-
> > From: Action Request System discussion
> list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
> > Sent: Friday, March 30, 2007 11:04 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Validate field data - allowing some
> to
> > be NULL
> > 
> > If you insist on keeaping the character field,
> try:
> > ( 'Requested storage amount in GB: '  LIKE "*[^.0-9]*"
> > ) OR ( 'Requested storage amount in GB: '  LIKE "*.*.*" )...then 
> > throw error
> > 
> > You can play around and make it smarter by
> allowing
> > leading or trailing spaces, disallowing "." etc.
> > 
> > -Rabi Tripathi
> > 
> > --- "Barber, Sue" <[EMAIL PROTECTED]> wrote:
> > 
> > > Hi all,
> > > 
> > >  
> > > 
> > > I have a question for you on validating field
> > data. 
> > > I did search the
> > > archives and it isn't allowing me to open the
> > notes
> > > - says file not
> > > found, sooo...
> > > 
> > >  
> > > 
> > > I have a form that people can use to request additional network 
> > > space with and the field in question is for them to
> > enter
> > > the amount of space
> > > in GB that they want.  I originally had the
> field
> > > limited with $DIGIT$,
> > > but when they made a mistake the entire form was being reset.  
> > > They decided they would like a message to be used instead, so I 
> > > have created a filter that verifies the field as such:
> > > 
> > >  
> > > 
> > > ( 'Requested storage amount in GB: ' != $NULL$ )
> 
> > > AND  ( NOT (
> > > 'Requested storage amount in GB: '  LIKE "[.0-9][.0-9][.0-9]
> > > [.0-9][.0-9]"))
> > > 
> > >  
> > > 
> > > However, I don't want to force them to enter a number into all 5 
> > > spaces, so I need to allow 4 of these to be
> NULL. 
> > > Anyone know if there
> > > is  a way to do that?  They want to be able to
> > enter
> > > numbers or
> > > decimals - like 2 or 2

Re: View Forms

[Heider, Stephen]

Roger,
 
To test the connection across subnets, can you connect SQL Server to SQL
Server?   Do you have the Oracle gateway software installed?  Here are a
couple links detailing the gateway.  
 
Microsoft SQL Server Gateway Features and Restrictions
http://docs.huihoo.com/oracle/docs/B19306_01/gateways.102/b14270/ch3.htm
 
Generic Heterogeneous Services and Transparent Gateways in 10 Minutes
http://www.orafusion.com/art_orahs.htm
 
I think that the issue [if there is one] will probably be with
database-to-database connectivity and not Remedy.  If your local RDBMS
can see and access data from a remote RDBMS then Remedy should be able
to easily access the local SQL Views.  The only issues I have seen with
remote database connectivity is with the Microsoft DTC configurations.
I am not sure if Oracle has a similar issues with remote connectivity as
SQL Server.  I can say that from my computer I was quickly able to
connect SQL Server 2005 to a remote Oracle 10g database located on
another subnet (in another state). I did not have to make any special
local configuration changes to make the connection.
 
If you are experiencing continuing difficulties with connecting Oracle
to SQL Server, depending on your environment, it is possible to instead
connect SQL Server to Oracle?  Would this provide the same functionality
you need?
 
On a related note, at my company we are in the process of setting up a
new Oracle 10g database to use for one of our main systems.  All of our
other systems use SQL Server 2000.  Because of the massive costs to
purchase additional (not upgrade) SQL Server 2005 licenses for all our
apps we are planning on switching to SQL Server 2005 at a later date.
However, one option that is being considered is setting up a single SQL
Server 2005 instance on a basic server that will only provide SQL
replication between the Oracle system.  This is because SQL Server 2005
is really good with Oracle replication out of the box.  Our [SQL Server
2000] apps would then connect to the SQL Server 2005 box natively.
With the connection speed between all our servers at full-duplex gigabit
Ethernet, there would be almost zero performance impact.  ...just want
to spark ideas.
 
 
Stephen



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger
Sent: Thursday, March 29, 2007 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: View Forms


** 

Okay maybe I did not give enough information, my bad. The two subnets
are within the same domain in the company. The view will be created in a
SQL database. Of the two Remedy systems the one is SQL and the other is
Oracle. The SQL Remedy system is on the same subnet as the view. The
Oracle Remedy system is not. Does that make anything clearer?

 

Thanks,

 

Roger A. Nall

Manager, OSSNMS Remedy

T-Mobile USA

Desk: 813-348-2556(New)

Cell: 973-652-6723

FAX: 813-348-2565

sf49fanv AIM IM

RogerNall   Yahoo IM

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Thursday, March 29, 2007 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: View Forms

 

Roger,

 

If you can create a SQL View on your Remedy database server pointing to
any table on a remote database server then Remedy should be able to
create a View Form on top of the local SQL View.  Are you able to add a
Linked Server connection from the Remedy database server to the remote
database server?  

 

Are the two subnets within your company's WAN/LAN or is one of the
subnets from the internet?

 

 

Stephen

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger
Sent: Thursday, March 29, 2007 10:58 AM
To: arslist@ARSLIST.ORG
Subject: View Forms

** 

We have several Remedy systems on different platforms. We are
integrating two of the Remedy systems with a new .Net system all in the
same domain. The two Remedy systems are on different subnets. The
question that has come up is can the two Remedy systems create a view
form to a view of a table that is in a database on one of the subnets?
If so, how does the Remedy system in the 'outside' subnet reference the
view in the View Form? I hope this makes sense.

 

Thanks,

 

Roger A. Nall

Manager, OSSNMS Remedy

T-Mobile USA

Desk: 813-348-2556(New)

Cell: 973-652-6723

FAX: 813-348-2565

sf49fanv AIM IM

RogerNall   Yahoo IM

 

 

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Re: Remedy ARS version upgrade from version 6.3 to 7.0.1

[Tony Worthington]

Pascal,

You've answered your own question.  The Oracle 10g client is required for 
ARS 7 installations with a 9iR2 or 10gR2 backend.

Refer to the compat. matrix at : 
http://www.bmc.com/support/bmcremedycomp/AR_System_7_0_1_Compatibility-Matrix_v1_02.htm

Note that every Oracle DB column entry references: Requires 32-bit Oracle 
10gR2 database client for connecting to the Oracle database, Oracle RAC 
supported 

hth,
tony

-- 
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



"Tournier, Pascal" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

04/02/2007 03:55 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Remedy ARS version upgrade  from version 6.3 to 7.0.1






Hi,

I wanted to upgrade my Remedy ARS version from version 6.3 to 7.0.1 but
I get the following error message during the installation :

/usr/lib/dld.sl: Can't find path for shared library: libclntsh.sl.10.1
/usr/lib/dld.sl: No such file or directory

I'm running ARS on HP-UX system and Oracle database version 9i Release 2
as non-unicode.

Can somebody please let me know what I have to do as the file
"libclntsh.sl.10.1" which the error message is referring doesn't exist.
But it looks like that this is a library for oracle version 10 ???

The only file I can found which looks like that is "libclntsh.sl.9.0"

Thanks for your support 
Regards
Pascal

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Re: .Net Server Login issue

[Heider, Stephen]

Bill,
 
Here are a few questions that may help you narrow down the cause.  HTH.
 
Are you using Visual Studio 2003 or 2005?  Are you using Vista?  Are you
using a 64-bit version of Windows?
 
Have you tried creating a .Net Console application that just: logs into
Remedy, outputs a GUID (for example) to the screen, then logs out?   If
you can get this to work at the console then it could be what you have
suggested - either the ASP.Net configuration or the .Net API
installation.
 
To possibly eliminate the API installation, try going through the
Uninstall steps listed in the API readme, reboot, then reinstall the
API.  Are you using the latest ARS .Net API?
 
Does your installation of ASP.Net work fine with every other project?
Is your ASP.Net installation setup to default to use .Net Framework 2.0
or 1.1?  
 
If you don't have a lot of ASP.Net web apps already setup on your
computer, one thing to try is to uninstall ASP.Net, reboot, then
reinstall. This may clear up a few settings that may be missing or need
resetting.
 
Finally, as a long shot, are you using a firewall other than the Windows
Firewall?  If so, try shutting down the firewall to test.  Of course, if
you are connected directly to the internet and not behind a router,
unplug your network cable first while the firewall is disabled.
 
Stephen



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bill H
Sent: Sunday, April 01, 2007 11:15 PM
To: arslist@ARSLIST.ORG
Subject: .Net Server Login issue


** 
Hi,
 
I'm trying to test the BMC AR System NET and COM API (version 7.0).
I've successfully used previous versions of Arsystem.Net without issue.
With this version, though, after registering the types (regasm.exe) and
placing the install dir in the path I'm unable to login to a server.  
 
The specific error I'm getting is 'server.ClientCharSet' threw an
exception of type 'System.IO.FileNotFoundException' string
{System.IO.FileNotFoundException}.  I am getting this error in an
application I am developing, but I also get the same error using the
arsys_aspnet sample code provided with the download.  BTW, I don't have
the problem with the FieldLabelChanger sample program.
 
I'm pretty sure this is a client issue or ASP.Net issue.  Maybe it has
something to do with my installation, but I've checked the registry and
found the BMC.ARSystem types.  It is interesting though that I didn't
find a BMC.ARSystem.Server.Login type.  I've also checked that the
installation directory is in the path by running the arconfig.exe from a
command prompt at the root of the drive and it works.  
 
Finally, I might be way off base with my assumptions of the problem.  So
anyone run into this before?  Any ideas?
 
 
Server is 7.01
SQL 2000
 
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Re: Email not sent out

[Sam Rx]

sometime back i tested and found that editing email daemon works, but
password will be visible to everybody. as it won't get encrypted.  its
better to use the command and encrypt the password.

On 4/2/07, Siti Hawa Bee SHAIK FARID <[EMAIL PROTECTED]>
wrote:


** Hi Axton, many thanks for the link.

Sorry, but would like to clarify, can the password be edited directly in
cfg file or in the email daemon?

 --
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Axton
*Sent:* Monday, April 02, 2007 11:23
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Email not sent out


 ** http://arswiki.org/wiki/Securing_ARS#AREmail_Updates

This outlines setting the app svc password using the email jar.

Axton Grams

On 4/1/07, Siti Hawa Bee SHAIK FARID <[EMAIL PROTECTED]>
wrote:
>
> ** Dear Listers,
>
> Good news, I had managed to solved this problem.
>
> It seems that AREmail is checking on the Application Service Password.
>
> Initially, I had installed AR email without application service
> password. After everything is up and running, and due to security reason, I
> had set Application Service Password at Server Information in Admin Tool.
> Then, the problem surfaced.
>
> So now my concern is, I cannot just leave the Application Service
> PAssword <.BLANK >, am i right. However, if i were to indicate the password,
> then my email messages will not go thru. So where else to configure for
> AREmail if i were to indicate Application Service password?
>
> Is there any implication if i were to leave the password as ?
>
> Copy Anoop : Thanks for replying. l I had checked and did not find the
> file u mentioned.
>
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Anoop Sasidharan
> *Sent:* Sunday, April 01, 2007 13:48
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Email not sent out
>
>
> ** Did you check if there is any mbox.lck file created. It would be on
> the mbox folder.If yes, then delete this file.
>
> Are you getting any error message when you go to the advanced options on
> the emails message form.
>
> Regards
> Anoop
>
>  --
> Date: Sun, 1 Apr 2007 03:38:28 +0800
> From: [EMAIL PROTECTED]
> Subject: Email not sent out
> To: arslist@ARSLIST.ORG
>
> **
> Dear Listers,
> I email messages were all stuck in the email messages form. I had
> already started the email engine and set the polling interval to be 1min but
> these mails still stuck in here. Anywhere else to check?
>
>   UOB EMAIL DISCLAIMER
> Any person receiving this email and any attachment(s) contained, shall
> treat the information as confidential and not misuse, copy, disclose,
> distribute or retain the information in any way that amounts to a breach of
> confidentiality. If you are not the intended recipient, please delete all
> copies of this email from your computer system. As the integrity of this
> message cannot be guaranteed, neither UOB nor any entity in the UOB Group
> shall be responsible for the contents. Any opinion in this email may not
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Re: Help On Perl Code

[Ravikumar_Tadi]

Hi Michiel Beijen,
 
It's working!!! Thanks a million for the help. 
 
 Met vriendelijke groet :-), 

Ravi Kumar T


 
 
 



From: Action Request System discussion list(ARSList) on behalf of Michiel Beijen
Sent: Mon 4/2/2007 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Help On Perl Code



Good morning,

You'd have to format the split builtin differently, and you'd have to
escape the |.
Furthermore, you'd have to chomp the line before you edit it (there is
still a linebreak on the end of the line).

$datafile = "test.txt";
open(datafile, "$datafile") || die("Error opening $datafile: $!\n");
foreach $line ()
  {
  chomp $line;
  @dataarray = split(/\|/,$line);
  print "$dataarray[0]\n";
  print "$dataarray[1]\n";
  print "$dataarray[2]\n";
}
close(datafile);


btw: this is not a real Remedy related issue I guess ;-)
--
Met vriendelijke groet / Kind regards
Michiel Beijen
__
MANSOLUTIONS
Energieweg 60-62
3771 NA Barneveld
The Netherlands
Tel. +31-(0)612968592
Mail [EMAIL PROTECTED]
Internet http://bsm.mansolutions.nl


On 4/2/07, Ravikumar_Tadi <[EMAIL PROTECTED]> wrote:
> Hello Listers,
>I am currntly working on ARS 4.5. Perl script is 
> unable to identify the pipe Symbol.
>
> >>open(Datafile, "$Datfile") || die("data file open failed");
> >>foreach $Sentance ()
> >>  {
> >>
> >>  @dataarray = split("|",$Sentance);
> >>  print "$dataarray[0]\n";
> >>  print "$dataarray[1]\n";
> >>  print "$dataarray[2]\n";
> >>
> >>}
> >>close(Datafile);
> >>
> >>Where $Senctence = ABC|DEF|GHI
> >>
> >>When i run this the result is:
> >>A
> >>B
> >>C
> >>
> >>But expected result is :
> >>
> >>ABC
> >>DEF
> >>GHI
>
> Seems If I replace pipe with " , " ( with comma) it is working.
> Please help in this regard ASAP>
>
>
>   Regards,
> Ravi Kumar T
>
>
>
>
>
>
>
>
>
> DISCLAIMER:
> This email (including any attachments) is intended for the sole use of the 
> intended recipient/s and may contain material that is CONFIDENTIAL AND 
> PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or 
> distribution or forwarding of any or all of the contents in this message is 
> STRICTLY PROHIBITED. If you are not the intended recipient, please contact 
> the sender by email and delete all copies; your cooperation in this regard is 
> appreciated.
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User tool abruptly closes the session.

[Thimmanna, Girish]

Hi All,

We have recently started facing this problem with the User tool.
It seems like the whole of our FLS is caught with the same problem were
the User tool session ends abruptly.
The Error says:
The AR System User Application has encountered a problem and needs to be
closed.
We have tried to use an latest patch update User installation. But
doesn't solve the problem.
The User tool version presently used is 5.1.2 patch 1303.

Any help is much appreciated. Thanks in advance.


Regards,
Girish. S .T
Remedy Application Management Services



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Remedy ARS version upgrade from version 6.3 to 7.0.1

[Tournier, Pascal]

Hi,

I wanted to upgrade my Remedy ARS version from version 6.3 to 7.0.1 but
I get the following error message during the installation :

/usr/lib/dld.sl: Can't find path for shared library: libclntsh.sl.10.1
/usr/lib/dld.sl: No such file or directory

I'm running ARS on HP-UX system and Oracle database version 9i Release 2
as non-unicode.

Can somebody please let me know what I have to do as the file
"libclntsh.sl.10.1" which the error message is referring doesn't exist.
But it looks like that this is a library for oracle version 10 ???

The only file I can found which looks like that is "libclntsh.sl.9.0"

Thanks for your support 
Regards
Pascal

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Re: Email not sent out

[Siti Hawa Bee SHAIK FARID]

Hi Axton, many thanks for the link. 
 
Sorry, but would like to clarify, can the password be edited directly in cfg
file or in the email daemon?
 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday, April 02, 2007 11:23
To: arslist@ARSLIST.ORG
Subject: Re: Email not sent out


** http://arswiki.org/wiki/Securing_ARS#AREmail_Updates
 

This outlines setting the app svc password using the email jar.

Axton Grams


On 4/1/07, Siti Hawa Bee SHAIK FARID <[EMAIL PROTECTED]
 > wrote: 

** 
Dear Listers,
 
Good news, I had managed to solved this problem. 
 
It seems that AREmail is checking on the Application Service Password. 
 
Initially, I had installed AR email without application service password.
After everything is up and running, and due to security reason, I had set
Application Service Password at Server Information in Admin Tool. Then, the
problem surfaced. 
 
So now my concern is, I cannot just leave the Application Service PAssword
<.BLANK >, am i right. However, if i were to indicate the password, then my
email messages will not go thru. So where else to configure for AREmail if i
were to indicate Application Service password?
 
Is there any implication if i were to leave the password as ?
 
Copy Anoop : Thanks for replying. l I had checked and did not find the file
u mentioned.
 
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of
Anoop Sasidharan
Sent: Sunday, April 01, 2007 13:48
To: arslist@ARSLIST.ORG  
Subject: Re: Email not sent out



** Did you check if there is any mbox.lck file created. It would be on the
mbox folder.If yes, then delete this file.
 
Are you getting any error message when you go to the advanced options on the
emails message form.
 
Regards
Anoop



  _  

Date: Sun, 1 Apr 2007 03:38:28 +0800
From: [EMAIL PROTECTED]
 
Subject: Email not sent out
To: arslist@ARSLIST.ORG  

** 
Dear Listers, 
I email messages were all stuck in the email messages form. I had already
started the email engine and set the polling interval to be 1min but these
mails still stuck in here. Anywhere else to check?


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Re: Help On Perl Code

[Thilo Stapff]

The pype symbol is a regex metacharacter. If you want to match a literal 
"|", you have to escape it with a backslash:


 @dataarray = split("\|",$Sentance);


Ravikumar_Tadi wrote:

Hello Listers,
   I am currntly working on ARS 4.5. Perl script is unable to identify the pipe Symbol. 

open(Datafile, "$Datfile") || die("data file open failed"); 
foreach $Sentance () 
 { 

 @dataarray = split("|",$Sentance); 
 print "$dataarray[0]\n"; 
 print "$dataarray[1]\n"; 
 print "$dataarray[2]\n"; 
 
} 
close(Datafile); 

Where $Senctence = ABC|DEF|GHI 

When i run this the result is: 
A 
B 
C 

But expected result is : 

ABC 
DEF 
GHI 


Seems If I replace pipe with " , " ( with comma) it is working. 
Please help in this regard ASAP>


 
  Regards,

Ravi Kumar T


 
 
 

 



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Re: Help On Perl Code

[Michiel Beijen]

Good morning,

You'd have to format the split builtin differently, and you'd have to
escape the |.
Furthermore, you'd have to chomp the line before you edit it (there is
still a linebreak on the end of the line).

$datafile = "test.txt";
open(datafile, "$datafile") || die("Error opening $datafile: $!\n");
foreach $line ()
 {
 chomp $line;
 @dataarray = split(/\|/,$line);
 print "$dataarray[0]\n";
 print "$dataarray[1]\n";
 print "$dataarray[2]\n";
}
close(datafile);


btw: this is not a real Remedy related issue I guess ;-)
--
Met vriendelijke groet / Kind regards
Michiel Beijen
__
MANSOLUTIONS
Energieweg 60-62
3771 NA Barneveld
The Netherlands
Tel. +31-(0)612968592
Mail [EMAIL PROTECTED]
Internet http://bsm.mansolutions.nl


On 4/2/07, Ravikumar_Tadi <[EMAIL PROTECTED]> wrote:

Hello Listers,
   I am currntly working on ARS 4.5. Perl script is unable 
to identify the pipe Symbol.

>>open(Datafile, "$Datfile") || die("data file open failed");
>>foreach $Sentance ()
>>  {
>>
>>  @dataarray = split("|",$Sentance);
>>  print "$dataarray[0]\n";
>>  print "$dataarray[1]\n";
>>  print "$dataarray[2]\n";
>>
>>}
>>close(Datafile);
>>
>>Where $Senctence = ABC|DEF|GHI
>>
>>When i run this the result is:
>>A
>>B
>>C
>>
>>But expected result is :
>>
>>ABC
>>DEF
>>GHI

Seems If I replace pipe with " , " ( with comma) it is working.
Please help in this regard ASAP>


  Regards,
Ravi Kumar T









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STRICTLY PROHIBITED. If you are not the intended recipient, please contact the 
sender by email and delete all copies; your cooperation in this regard is 
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Re: Help On Perl Code

[Dave Saville]

On Mon, 2 Apr 2007 11:29:06 +0530, Ravikumar_Tadi wrote:

>Hello Listers,
>   I am currntly working on ARS 4.5. Perl script is unable 
> to identify the pipe Symbol. 
>
>>>open(Datafile, "$Datfile") || die("data file open failed"); 
>>>foreach $Sentance () 
>>>  { 
>>> 
>>>  @dataarray = split("|",$Sentance); 
>>>  print "$dataarray[0]\n"; 
>>>  print "$dataarray[1]\n"; 
>>>  print "$dataarray[2]\n"; 
>>>  
>>>} 
>>>close(Datafile); 
>>> 
>>>Where $Senctence = ABC|DEF|GHI 
>>> 
>>>When i run this the result is: 
>>>A 
>>>B 
>>>C 
>>> 
>>>But expected result is : 
>>> 
>>>ABC 
>>>DEF 
>>>GHI 
>
>Seems If I replace pipe with " , " ( with comma) it is working. 
>Please help in this regard ASAP>

On opens you need "or" not pipe - Different level of binding.

open FILE, $filename or die "Can't open $filename $!\n";

HTH

-- 
Regards

Dave Saville

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