Price and duration for Remedy RSP and RAC certification?
Hi, Please share if someone has an idea about the Total cost and Total duration required to do Remedy RAC and RSP certification. Also suggest what is basic knowledge required to attend these trainings. Regards, Tarun Sharma This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Survey Link Issue - Urgent
** Leonard Its ARSystem version 7.x and service desk version 7.x Regards, -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely Sent: Sunday, August 26, 2007 11:33 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Link Issue - Urgent ** Rami, What ARS/App versions are you on? Leonard On the end of your link add mode=submit and see if that resolves your issue. Thanks, Andrew Baxter Manager, Information Technology _ From: Rami S Ayoub Sent: Sun 8/26/2007 2:45 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Link Issue - Urgent ** ** Hi Andrew - it already allow any User to submit , this only happen when the users using the link below Regards, Rami _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Baxter, Andrew Sent: Sunday, August 26, 2007 9:19 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Link Issue - Urgent Ensure the permission are set to allow anyone to submit, this should resolve you problem. Thanks, Andrew Baxter From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rami S Ayoub Sent: Sunday, August 26, 2007 1:41 PM To: arslist@ARSLIST.ORG Subject: Survey Link Issue - Urgent ** ** Hi List, I have issue with survey link when it submit to the user by email link below http://remedy-vs/arsys/servlet/ViewFormServlet?form=SRM:Surveyview=Requ esterAnswerserver=remedy-vseid=SRV0332 http://remedy-vs/arsys/servlet/ViewFormServlet?form=SRM:Surveyview=Req uesterAnswerserver=remedy-vseid=SRV0332 After the user is fill the survey we getting those errors You do not have write license (ARERR 8932) You do not have write access to field Rating (1-10) AREER 330) You do not have write license (ARERR 8932) You do not have write access to field Rating (1-10) AREER 330) Any ideas how to resolve this issue, I have done permission public can change for all form related but still this error is come? Regards, Rami __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Price and duration for Remedy RSP and RAC certification?
Tarun, Total cost and time you can best calculate yourself, I guess. The needed training courses are on the website together with their prices deduct: discounts (if applicable), for you the special Capgemini 'BMC Partner' discount add: travel, expenses on hotels + dinner etc I suggest it is best to not go in there blank and follow all training in one month's time but first do like Admin 1 and 2, then get some real-life experience, then go back in the classroom for #3, after some more months of experience do Performance Tuning Troubleshooting, etc. I guess it will be realistic to have the RAC about one year after you've started working with AR System, provided that you are actually working and developing with the system in the mean time. Basic knowledge required: just general IT education; there is no pre-req for special Windows or Unix training. I took two courses every year, which also made the total expense on the training acceptable for my employer. Please bear in mind that RAC does not learn you ANYTHING about ITSM applications or Atrium CMDB; you have to take additional courses for that and/or find out for yourself... If you have any questions, please feel free to ask. -- Met vriendelijke groet / Kind regards Michiel Beijen Remedy Approved Consultant... __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 8/27/07, Sharma, Tarun [EMAIL PROTECTED] wrote: ** Hi, Please share if someone has an idea about the Total cost and Total duration required to do Remedy RAC and RSP certification. Also suggest what is basic knowledge required to attend these trainings. Regards, Tarun Sharma This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Price and duration for Remedy RSP and RAC certification?
Below is a link to the RSP page on Remedy's website. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Monday, August 27, 2007 6:48 AM To: arslist@ARSLIST.ORG Subject: Re: Price and duration for Remedy RSP and RAC certification? ** Tarun, Total cost and time you can best calculate yourself, I guess. The needed training courses are on the website together with their prices deduct: discounts (if applicable), for you the special Capgemini 'BMC Partner' discount add: travel, expenses on hotels + dinner etc I suggest it is best to not go in there blank and follow all training in one month's time but first do like Admin 1 and 2, then get some real-life experience, then go back in the classroom for #3, after some more months of experience do Performance Tuning Troubleshooting, etc. I guess it will be realistic to have the RAC about one year after you've started working with AR System, provided that you are actually working and developing with the system in the mean time. Basic knowledge required: just general IT education; there is no pre-req for special Windows or Unix training. I took two courses every year, which also made the total expense on the training acceptable for my employer. Please bear in mind that RAC does not learn you ANYTHING about ITSM applications or Atrium CMDB; you have to take additional courses for that and/or find out for yourself... If you have any questions, please feel free to ask. -- Met vriendelijke groet / Kind regards Michiel Beijen Remedy Approved Consultant... __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl http://bsm.mansolutions.nl On 8/27/07, Sharma, Tarun [EMAIL PROTECTED] wrote: ** Hi, Please share if someone has an idea about the Total cost and Total duration required to do Remedy RAC and RSP certification. Also suggest what is basic knowledge required to attend these trainings. Regards, Tarun Sharma This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Price and duration for Remedy RSP and RAC certification?
Let me try this again... Below is a link to the RSP page on Remedy's website. If the link doesn't work, check to make sure that it is all on one line; you may need to copy/paste both lines. It ends with '.html' http://www.bmc.com/education/servicemgmt/Roadmaps/Remedy_Skilled_Profess ional.html The RAC page is not public, and I'm not a partner, so I cannot give you any details on it. For the RSP, you can purchase everything as a bundle, I believe, and save money. The link above will show you the required classes. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Opela, Gary L Contr OC-ALC/ITMA Sent: Monday, August 27, 2007 7:17 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Price and duration for Remedy RSP and RAC certification? Below is a link to the RSP page on Remedy's website. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Monday, August 27, 2007 6:48 AM To: arslist@ARSLIST.ORG Subject: Re: Price and duration for Remedy RSP and RAC certification? ** Tarun, Total cost and time you can best calculate yourself, I guess. The needed training courses are on the website together with their prices deduct: discounts (if applicable), for you the special Capgemini 'BMC Partner' discount add: travel, expenses on hotels + dinner etc I suggest it is best to not go in there blank and follow all training in one month's time but first do like Admin 1 and 2, then get some real-life experience, then go back in the classroom for #3, after some more months of experience do Performance Tuning Troubleshooting, etc. I guess it will be realistic to have the RAC about one year after you've started working with AR System, provided that you are actually working and developing with the system in the mean time. Basic knowledge required: just general IT education; there is no pre-req for special Windows or Unix training. I took two courses every year, which also made the total expense on the training acceptable for my employer. Please bear in mind that RAC does not learn you ANYTHING about ITSM applications or Atrium CMDB; you have to take additional courses for that and/or find out for yourself... If you have any questions, please feel free to ask. -- Met vriendelijke groet / Kind regards Michiel Beijen Remedy Approved Consultant... __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl http://bsm.mansolutions.nl On 8/27/07, Sharma, Tarun [EMAIL PROTECTED] wrote: ** Hi, Please share if someone has an idea about the Total cost and Total duration required to do Remedy RAC and RSP certification. Also suggest what is basic knowledge required to attend these trainings. Regards, Tarun Sharma This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Price and duration for Remedy RSP and RAC certification?
Here are the costs for mine. Admin 1 - 6.x, 1 day (web), 500 Admin 2 - 6.x, 5 days, 2500 What's New 7.x, 1 day (web), 600 Admin 3 - 7.x, 5 days, 3000 Performance Tuning 6.x, 2 days, 1200 RADD 6.x, 3 days, 1800 RSP 6.x, 4 days, 2400 Total class cost: 12,000 Total class time: 19 days Stephen Remedy Administrator/Developer From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sharma, Tarun Sent: Monday, August 27, 2007 5:27 AM To: arslist@ARSLIST.ORG Subject: Price and duration for Remedy RSP and RAC certification? Hi, Please share if someone has an idea about the Total cost and Total duration required to do Remedy RAC and RSP certification. Also suggest what is basic knowledge required to attend these trainings. Regards, Tarun Sharma This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Price and duration for Remedy RSP and RAC certification?
Tarun, The duration is for the version that you are trained on. (With an upgraded path from version to version by taking another class.) Given that BMC is cranking out a new version a year (or about that fast) and that they only support Current +2(previous current versions) That means that for a version N training you can expect about a three year cycle before it is of no interest to most of the customer base. (And some customers will want N+1 trained people the day after the software is shipped too.) So one to three years is a good estimate if you take no further training. But if you plan on one class a year, then you can keep up with the version release and stay current from then on. Cost will very quite a bit, so call up the trainers and see if you can strike a deal. Note that some partners offer some of the classes for RSP certification, but I do not know of any who offer all of the classes. As far as knowledge requirements I was once lead to believe that there is an internal must pass ratio for the classes and the certifications. So to some extent, the real limit is based on the other people that you are in the class with. If you know more about ARS than them, then you likely will be certified. If you have even the most basic programming skills then ARS is forgiving enough, and easy enough to pickup. ( Do you understand a If..Then.. Else construct? [Note:Very similar to the previous sentence in this paragraph, or the one coming up next too. :] If so then you know all of the basics for the Admin 2, and maybe Admin 3 class IMHO.) However, putting that idea aside for the moment If your a quick learner, and have some very basic programming experience, then I would expect that you could walk in to the first class without ever having seen ARS, then sit through all of the classes (back to back if you can get them scheduled that way) and likely pass the RSP test at the end. ( I think a 70 was a passing grade, but I suspect that some have passed with much less than that from time to time.) However if your motivation is to really understand what your doing, then I would think that what Michiel suggested is a better approach to the process than a boot camp approach to the certification. There are very few classes that even come close to teaching you like real world experience can. I would focus on building from scratch, and then trying to figure out what someone else built from scratch. When you master those skills, then there is nothing you can not do within the boundary of this system. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 8/27/07, Sharma, Tarun [EMAIL PROTECTED] wrote: ** Hi, Please share if someone has an idea about the Total cost and Total duration required to do Remedy RAC and RSP certification. Also suggest what is basic knowledge required to attend these trainings. Regards, Tarun Sharma ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Skilled Professionals
And I am also - as of today! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Friday, August 24, 2007 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Skilled Professionals ...and as of today, me too! Stephen Remedy Skilled Professional From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bowen, Marc Sent: Tuesday, July 31, 2007 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Skilled Professionals Me too. Marc Bowen Remedy Skilled Professional From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rootuja Ghatge Sent: Tuesday, July 31, 2007 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Skilled Professionals I'm an RSP. -Rootuja Ghatge From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Ames Sent: Tuesday, July 31, 2007 8:01 AM To: arslist@ARSLIST.ORG Subject: Remedy Skilled Professionals ** How many Remedy Skilled Professionals are out there? __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ *** The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in the governing KPMG client engagement letter. *** __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CISCO IVR interface to ARS
I would like to see this too :) We attempted the same thing but was not successful. Ron Suwanski Remedy Administrator / Developer DeVry Inc. Phone 630-472-2209 Fax 630-382-2917 [EMAIL PROTECTED] blocked::mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven Pataray Sent: Saturday, August 25, 2007 4:16 PM To: arslist@ARSLIST.ORG Subject: Re: CISCO IVR interface to ARS ** Doug, We are trying to do screen pops with our VOIP system through Apropos and we couldn't get it to work with the Remedy Macro. Can you provide the actual command and macro you are passing to the Remedy Macro? I went as far as going to BMC and they said it wouldn't work because it's a bug with remedymacro. I'm also on 6.3 patch 19. I'm dying to get this to work. Thanks Steve Windows 2003 ARSystem 6.3 Patch 19 Mid-Tier 6.3 Patch 20 HelpDesk 6.3 Oracle 10gR1 On 8/24/07, Tanner, Doug [EMAIL PROTECTED] wrote: ** Yes, we just recently integrated (Screen Pops) CISCO with Remedy 6.3 (real Simple) Cisco invokes a Remedy Macro - that opens the Request form in a new mode, passes the employee id which performs a lookup. Doug Tanner From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve Brown Sent: Thursday, August 23, 2007 5:13 PM To: arslist@ARSLIST.ORG Subject: CISCO IVR interface to ARS ** We are in the process of going to a Voip phone system and integrating the CISCO IVR platform with our ARS 6.3 custom call center application. (currently we are using very old Edify with an analog ROLM solution) Has anyone interfaced ARS to the CISCO IVR software ? Steve [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Attachment Pool
I created buttons and Active Links to allow Add, Delete, and Display attachment capabilities to my form $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 536880912 $PROCESS$ PERFORM-ACTION-DELTE-ATTACHMENT 536880912 $PROCESS$ PERFORM-ACTION-OPEN-ATTACHMENT 536880912. How do I turn off the feature that allows users to just double click on the attachment to open it up? Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Attachment Pool Mid Tier (7.0.1 Patch 003)
When I invoke the Active Link: $PROCESS$ PERFORM-ACTION-OPEN-ATTACHMENT 536880912 on the Mid Tier, it opens the attachment, but also deletes it from the record. This happened in Mid Tier 6.3 as well Lisa Kemes BMC Remedy Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Attachment Pool
You have received a secure email from tarner at Great Lakes Higher Education Corporation and Affiliates Please pick up the package at the following Web address: https://securemail.glhec.org/ime?x=4-3606271-1830398-CYJSBUOUlang=en_US The package will expire on Sunday November 25, 2007 at 08:31:03 CST6 .. Need help picking up your package? * If the Web address above is highlighted, click on it to open a browser window. You will automatically be taken to the package. * If the Web address above is not highlighted, follow these steps: - Open a Web browser window. - Copy and paste the entire Web address into the location or address bar of the browser. - Press enter. ___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Attachment Pool - POSSIBLE VIRUS
This looks like a virus. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of tarner Sent: Monday, August 27, 2007 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: Attachment Pool You have received a secure email from tarner at Great Lakes Higher Education Corporation and Affiliates Please pick up the package at the following Web address: https://securemail.glhec.org/ime?x=4-3606271-1830398-CYJSBUOUlang=en_US The package will expire on Sunday November 25, 2007 at 08:31:03 CST6 ... Need help picking up your package? * If the Web address above is highlighted, click on it to open a browser window. You will automatically be taken to the package. * If the Web address above is not highlighted, follow these steps: - Open a Web browser window. - Copy and paste the entire Web address into the location or address bar of the browser. - Press enter. ___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Attachment Pool
Huh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of tarner Sent: Monday, August 27, 2007 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: Attachment Pool You have received a secure email from tarner at Great Lakes Higher Education Corporation and Affiliates Please pick up the package at the following Web address: The package will expire on Sunday November 25, 2007 at 08:31:03 CST6 .. Need help picking up your package? * If the Web address above is highlighted, click on it to open a browser window. You will automatically be taken to the package. * If the Web address above is not highlighted, follow these steps: - Open a Web browser window. - Copy and paste the entire Web address into the location or address bar of the browser. - Press enter. ___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Attachment Pool
I'm just going to fix this by not having the attachment pool display at all for certain users. This is still a problem though. Why give us the option to get rid of the display and save buttons, when users can just double click on the attachments anyway? Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, August 27, 2007 10:02 AM To: arslist@ARSLIST.ORG Subject: Attachment Pool ** I created buttons and Active Links to allow Add, Delete, and Display attachment capabilities to my form $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 536880912 $PROCESS$ PERFORM-ACTION-DELTE-ATTACHMENT 536880912 $PROCESS$ PERFORM-ACTION-OPEN-ATTACHMENT 536880912. How do I turn off the feature that allows users to just double click on the attachment to open it up? Lisa __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Attachment Pool
Message Redirected by Tumbleweed EMF. Original Recipients: To: arslist@ARSLIST.ORG Open the attachment pool properties in the Admin tool and on the Attachment Fields tab, remove the text for the Display Label. Todd Arner Great lakes Educational Loan Services Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, August 27, 2007 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: Attachment Pool ** I'm just going to fix this by not having the attachment pool display at all for certain users. This is still a problem though. Why give us the option to get rid of the display and save buttons, when users can just double click on the attachments anyway? Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, August 27, 2007 10:02 AM To: arslist@ARSLIST.ORG Subject: Attachment Pool ** I created buttons and Active Links to allow Add, Delete, and Display attachment capabilities to my form $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 536880912 $PROCESS$ PERFORM-ACTION-DELTE-ATTACHMENT 536880912 $PROCESS$ PERFORM-ACTION-OPEN-ATTACHMENT 536880912. How do I turn off the feature that allows users to just double click on the attachment to open it up? Lisa __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Problem with setting email engine with MAPI
Hi List, We change our email from SMTP to MAPI protocol and have checked all requirements for the profile, domain account according to Remedy's documentation more than once, but still could not make it work, and got the following errors when running the email engine in the debug mode. could any one has encountered this before and/or some ideas why we get these kind of exceptions, is something wrong with the MSMAPI32.DLL or something else: DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITra nsport,[EMAIL PROTECTED] An unexpected exception has been detected in native code outside the VM. Unexpected Signal : EXCEPTION_ACCESS_VIOLATION (0xc005) occurred at PC=0x394034D Function=DeinitMapiUtil+0x89 Library=C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\MSMAPI32.DLL Current Java thread: at com.remedy.mail.mapi.MAPINative.getMessageTo(Native Method) - locked 0x144f8520 (a java.lang.Class) at com.remedy.mail.mapi.MAPIMessage.getHeader(MAPIMessage.java:49) at javax.mail.internet.MimeMessage.getAddressHeader(MimeMessage.java:656) at javax.mail.internet.MimeMessage.getRecipients(MimeMessage.java:482) at com.remedy.arsys.emaildaemon.ReceiverModule.logMessage(ReceiverModule.ja va:381) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:2 04) - locked 0x105b4b40 (a java.lang.Object) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) Thanks! Jerry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Problem with setting email engine with MAPI
Jerry, Not sure if you found this but you need to install the Outlook client so that the system can access the Outlook api's. Also the email engine must run as the account that owns the mailbox. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jerry Zhou Sent: Monday, August 27, 2007 10:49 AM To: arslist@ARSLIST.ORG Subject: Problem with setting email engine with MAPI Hi List, We change our email from SMTP to MAPI protocol and have checked all requirements for the profile, domain account according to Remedy's documentation more than once, but still could not make it work, and got the following errors when running the email engine in the debug mode. could any one has encountered this before and/or some ideas why we get these kind of exceptions, is something wrong with the MSMAPI32.DLL or something else: DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITra nsport,[EMAIL PROTECTED] An unexpected exception has been detected in native code outside the VM. Unexpected Signal : EXCEPTION_ACCESS_VIOLATION (0xc005) occurred at PC=0x394034D Function=DeinitMapiUtil+0x89 Library=C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\MSMAPI32.DLL Current Java thread: at com.remedy.mail.mapi.MAPINative.getMessageTo(Native Method) - locked 0x144f8520 (a java.lang.Class) at com.remedy.mail.mapi.MAPIMessage.getHeader(MAPIMessage.java:49) at javax.mail.internet.MimeMessage.getAddressHeader(MimeMessage.java:656) at javax.mail.internet.MimeMessage.getRecipients(MimeMessage.java:482) at com.remedy.arsys.emaildaemon.ReceiverModule.logMessage(ReceiverModule.ja va:381) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:2 04) - locked 0x105b4b40 (a java.lang.Object) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) Thanks! Jerry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Attachment Pool
Todd, You may need to make some adjustments. Most folks aren't going to click on a secure link to read the email. Too many viruses out there. Also your latest reply looks like it came from Lisa. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, August 27, 2007 10:52 AM To: arslist@ARSLIST.ORG Subject: Re: Attachment Pool ** Message Redirected by Tumbleweed EMF. Original Recipients: To: arslist@ARSLIST.ORG Open the attachment pool properties in the Admin tool and on the Attachment Fields tab, remove the text for the Display Label. Todd Arner Great lakes Educational Loan Services Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, August 27, 2007 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: Attachment Pool ** I'm just going to fix this by not having the attachment pool display at all for certain users. This is still a problem though. Why give us the option to get rid of the display and save buttons, when users can just double click on the attachments anyway? Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, August 27, 2007 10:02 AM To: arslist@ARSLIST.ORG Subject: Attachment Pool ** I created buttons and Active Links to allow Add, Delete, and Display attachment capabilities to my form $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 536880912 $PROCESS$ PERFORM-ACTION-DELTE-ATTACHMENT 536880912 $PROCESS$ PERFORM-ACTION-OPEN-ATTACHMENT 536880912. How do I turn off the feature that allows users to just double click on the attachment to open it up? Lisa __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Survey Link Issue - Urgent
** Rami, This is a known issue (defect number SW00270693). The BMC support told me that it's been fixed in the latest patch, ARS 7.0.01 patch 4, but I don't see it in the release note as being fixed. Thanks, Eric -Original Message- From: Rami S Ayoub [mailto:[EMAIL PROTECTED] Sent: Sunday, August 26, 2007 12:41 PM Subject: Survey Link Issue - Urgent ** Hi List, I have issue with survey link when it submit to the user by email link below http://remedy-vs/arsys/servlet/ViewFormServlet?form=SRM:Surveyview=Requ esterAnswerserver=remedy-vseid=SRV0332 After the user is fill the survey we getting those errors You do not have write license (ARERR 8932) You do not have write access to field Rating (1-10) AREER 330) You do not have write license (ARERR 8932) You do not have write access to field Rating (1-10) AREER 330) Any ideas how to resolve this issue, I have done permission public can change for all form related but still this error is come? Regards, Rami __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Problem with setting email engine with MAPI
Additionally, we were told by our exchange folks, whenever they upgraded exchange to, I think it was, 2003, that MAPI won't work with 2003. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Monday, August 27, 2007 9:56 AM To: arslist@ARSLIST.ORG Subject: Re: Problem with setting email engine with MAPI Jerry, Not sure if you found this but you need to install the Outlook client so that the system can access the Outlook api's. Also the email engine must run as the account that owns the mailbox. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jerry Zhou Sent: Monday, August 27, 2007 10:49 AM To: arslist@ARSLIST.ORG Subject: Problem with setting email engine with MAPI Hi List, We change our email from SMTP to MAPI protocol and have checked all requirements for the profile, domain account according to Remedy's documentation more than once, but still could not make it work, and got the following errors when running the email engine in the debug mode. could any one has encountered this before and/or some ideas why we get these kind of exceptions, is something wrong with the MSMAPI32.DLL or something else: DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITra nsport,[EMAIL PROTECTED] An unexpected exception has been detected in native code outside the VM. Unexpected Signal : EXCEPTION_ACCESS_VIOLATION (0xc005) occurred at PC=0x394034D Function=DeinitMapiUtil+0x89 Library=C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\MSMAPI32.DLL Current Java thread: at com.remedy.mail.mapi.MAPINative.getMessageTo(Native Method) - locked 0x144f8520 (a java.lang.Class) at com.remedy.mail.mapi.MAPIMessage.getHeader(MAPIMessage.java:49) at javax.mail.internet.MimeMessage.getAddressHeader(MimeMessage.java:656) at javax.mail.internet.MimeMessage.getRecipients(MimeMessage.java:482) at com.remedy.arsys.emaildaemon.ReceiverModule.logMessage(ReceiverModule.ja va:381) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:2 04) - locked 0x105b4b40 (a java.lang.Object) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) Thanks! Jerry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
CDM migration from development to production
Hi All, Can somebody help to resole the cmdb import problem? I am trying to migrate CMDB CDM from Dev to Prod. Step I am performing are:- 1. Created CDM export from dev server using cmdbdriver. Export file had been created without errors on screen. 2. trying to import on Prod server using cmdbdriver getting following error:- Command: impdf DEFINITION IMPORT Import Item List: Number of import items (0): Import option : Create/Overwrite (1-2) (1): 2 Filename containing import data: /opt/ar/classdef/cdm-dev-classdata-27th-aug1 CMDBImportDef results ReturnCode: ERROR Status List : 1 items Status Struct : Message type : ERROR Message number : 8944 Message: XML Parsing error Appended: line: 939, column 5 Command: Can someone suggest some solution or workarround? Environment Details for Dev/Prod. DB: Oracle 10 G ARS : 7.0.1 P3 CMDB: 2.0.1 P3 OS: RedHat Linux ES Release 4 -- Thanks and Regards Abdul Ghani Cell: 9916711965 The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Problem with setting email engine with MAPI
Gary, I forwarded you note on to our Exchange group. I got a reply back that 2003 is not an issue for us but an upgrade to 2007 may require some tweaking but it should still work. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Monday, August 27, 2007 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: Problem with setting email engine with MAPI Additionally, we were told by our exchange folks, whenever they upgraded exchange to, I think it was, 2003, that MAPI won't work with 2003. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Monday, August 27, 2007 9:56 AM To: arslist@ARSLIST.ORG Subject: Re: Problem with setting email engine with MAPI Jerry, Not sure if you found this but you need to install the Outlook client so that the system can access the Outlook api's. Also the email engine must run as the account that owns the mailbox. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jerry Zhou Sent: Monday, August 27, 2007 10:49 AM To: arslist@ARSLIST.ORG Subject: Problem with setting email engine with MAPI Hi List, We change our email from SMTP to MAPI protocol and have checked all requirements for the profile, domain account according to Remedy's documentation more than once, but still could not make it work, and got the following errors when running the email engine in the debug mode. could any one has encountered this before and/or some ideas why we get these kind of exceptions, is something wrong with the MSMAPI32.DLL or something else: DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITra nsport,[EMAIL PROTECTED] An unexpected exception has been detected in native code outside the VM. Unexpected Signal : EXCEPTION_ACCESS_VIOLATION (0xc005) occurred at PC=0x394034D Function=DeinitMapiUtil+0x89 Library=C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\MSMAPI32.DLL Current Java thread: at com.remedy.mail.mapi.MAPINative.getMessageTo(Native Method) - locked 0x144f8520 (a java.lang.Class) at com.remedy.mail.mapi.MAPIMessage.getHeader(MAPIMessage.java:49) at javax.mail.internet.MimeMessage.getAddressHeader(MimeMessage.java:656) at javax.mail.internet.MimeMessage.getRecipients(MimeMessage.java:482) at com.remedy.arsys.emaildaemon.ReceiverModule.logMessage(ReceiverModule.ja va:381) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:2 04) - locked 0x105b4b40 (a java.lang.Object) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) Thanks! Jerry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Problem with setting email engine with MAPI
Hi Dave, We have all the requirements satisfied and checked, i.e. Outlook client is installed on the server, the window account has all the rights needed, and the profile for the account is also tested to send and receive email via outlook with no problem, the email engine is running by the account, etc. Thanks lot! Jerry *** Non-Public: For Internal Use Only *** -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Monday, August 27, 2007 10:56 AM To: arslist@ARSLIST.ORG Subject: Re: Problem with setting email engine with MAPI Jerry, Not sure if you found this but you need to install the Outlook client so that the system can access the Outlook api's. Also the email engine must run as the account that owns the mailbox. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jerry Zhou Sent: Monday, August 27, 2007 10:49 AM To: arslist@ARSLIST.ORG Subject: Problem with setting email engine with MAPI Hi List, We change our email from SMTP to MAPI protocol and have checked all requirements for the profile, domain account according to Remedy's documentation more than once, but still could not make it work, and got the following errors when running the email engine in the debug mode. could any one has encountered this before and/or some ideas why we get these kind of exceptions, is something wrong with the MSMAPI32.DLL or something else: DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITra nsport,[EMAIL PROTECTED] An unexpected exception has been detected in native code outside the VM. Unexpected Signal : EXCEPTION_ACCESS_VIOLATION (0xc005) occurred at PC=0x394034D Function=DeinitMapiUtil+0x89 Library=C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\MSMAPI32.DLL Current Java thread: at com.remedy.mail.mapi.MAPINative.getMessageTo(Native Method) - locked 0x144f8520 (a java.lang.Class) at com.remedy.mail.mapi.MAPIMessage.getHeader(MAPIMessage.java:49) at javax.mail.internet.MimeMessage.getAddressHeader(MimeMessage.java:656) at javax.mail.internet.MimeMessage.getRecipients(MimeMessage.java:482) at com.remedy.arsys.emaildaemon.ReceiverModule.logMessage(ReceiverModule.ja va:381) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:2 04) - locked 0x105b4b40 (a java.lang.Object) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) Thanks! Jerry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Attached file content lost
Hi listers, One of our users complains about missing attachment content. He can add a text file to a free attachment field using the WUT, and save the request without receiving an error. When one tries to open/download the attached file, it can be downloaded but the content is gone (in fact the file is composed of some number of 0x00 characters). This happens sporadically. I could not see a strange thing in the logs. Server is ARS 6.3 patch 18 running on Solaris/Oracle 10, client is WUT 6.3 patch 18 running on a Windows XP. I could not find something like this in the archives, and Remedy Support page is constantly refusing my attempts to search known bugs. Please let me know if you have ever heard of such a problem, any help is appreciated. Best regards, Serdar Özcan iSEC - IT Services and Enterprise Communications Software Engineer Siemens Enterprise Communications ODTÜ-Teknokent Galyum Blok Kat 2 No 3 06531 Ankara TURKEY Phone +90 (312) 292 6003 Fax +90 (312) 292 6157 mailto:[EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Remedy Courion
Our Security team is in the process of setting up Courion for sign on procurement and sign on management. They would also like it to create a Remedy Profile for the new employee. They just received this answer from Courion Support. Is this true? I was just emailing with Courion support with regards to provisioning Remedy profiles. They said that the Remedy API does not support profile creation, and that we would need to connect directly to the Remedy database to do this. ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Attached file content lost
Are you sure he is attaching a file and not a shortcut to a file? If it is a real file, How big is the file? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ozcan, Serdar Sent: Monday, August 27, 2007 11:15 AM To: arslist@ARSLIST.ORG Subject: Attached file content lost Hi listers, One of our users complains about missing attachment content. He can add a text file to a free attachment field using the WUT, and save the request without receiving an error. When one tries to open/download the attached file, it can be downloaded but the content is gone (in fact the file is composed of some number of 0x00 characters). This happens sporadically. I could not see a strange thing in the logs. Server is ARS 6.3 patch 18 running on Solaris/Oracle 10, client is WUT 6.3 patch 18 running on a Windows XP. I could not find something like this in the archives, and Remedy Support page is constantly refusing my attempts to search known bugs. Please let me know if you have ever heard of such a problem, any help is appreciated. Best regards, Serdar Özcan iSEC - IT Services and Enterprise Communications Software Engineer Siemens Enterprise Communications ODTÜ-Teknokent Galyum Blok Kat 2 No 3 06531 Ankara TURKEY Phone +90 (312) 292 6003 Fax +90 (312) 292 6157 mailto:[EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CISCO IVR interface to ARS
Steve, Contact me off list [EMAIL PROTECTED] 1. The function to call the macro happens within the Cisco Application, the users are logged into the Remedy user tool and the Cisco application Doug From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven Pataray Sent: Saturday, August 25, 2007 5:16 PM To: arslist@ARSLIST.ORG Subject: Re: CISCO IVR interface to ARS ** Doug, We are trying to do screen pops with our VOIP system through Apropos and we couldn't get it to work with the Remedy Macro. Can you provide the actual command and macro you are passing to the Remedy Macro? I went as far as going to BMC and they said it wouldn't work because it's a bug with remedymacro. I'm also on 6.3 patch 19. I'm dying to get this to work. Thanks Steve Windows 2003 ARSystem 6.3 Patch 19 Mid-Tier 6.3 Patch 20 HelpDesk 6.3 Oracle 10gR1 On 8/24/07, Tanner, Doug [EMAIL PROTECTED] wrote: ** Yes, we just recently integrated (Screen Pops) CISCO with Remedy 6.3 (real Simple) Cisco invokes a Remedy Macro - that opens the Request form in a new mode, passes the employee id which performs a lookup. Doug Tanner From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve Brown Sent: Thursday, August 23, 2007 5:13 PM To: arslist@ARSLIST.ORG Subject: CISCO IVR interface to ARS ** We are in the process of going to a Voip phone system and integrating the CISCO IVR platform with our ARS 6.3 custom call center application. (currently we are using very old Edify with an analog ROLM solution) Has anyone interfaced ARS to the CISCO IVR software ? Steve [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Problem with setting email engine with MAPI (U)
UNCLASSIFIED MAPI works fine with Exchange 2003 You need a service email account (a profile). If you are using Active Directory, this means a login and a mailbox. This account needs local permission on the Windows server to start the email engine service. The account's login name and password are set in the email engine service properties Open Outlook using the account credentials. Sandra Hennigan Enterprise Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Monday, August 27, 2007 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: Problem with setting email engine with MAPI Additionally, we were told by our exchange folks, whenever they upgraded exchange to, I think it was, 2003, that MAPI won't work with 2003. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Monday, August 27, 2007 9:56 AM To: arslist@ARSLIST.ORG Subject: Re: Problem with setting email engine with MAPI Jerry, Not sure if you found this but you need to install the Outlook client so that the system can access the Outlook api's. Also the email engine must run as the account that owns the mailbox. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jerry Zhou Sent: Monday, August 27, 2007 10:49 AM To: arslist@ARSLIST.ORG Subject: Problem with setting email engine with MAPI Hi List, We change our email from SMTP to MAPI protocol and have checked all requirements for the profile, domain account according to Remedy's documentation more than once, but still could not make it work, and got the following errors when running the email engine in the debug mode. could any one has encountered this before and/or some ideas why we get these kind of exceptions, is something wrong with the MSMAPI32.DLL or something else: DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITra nsport,[EMAIL PROTECTED] An unexpected exception has been detected in native code outside the VM. Unexpected Signal : EXCEPTION_ACCESS_VIOLATION (0xc005) occurred at PC=0x394034D Function=DeinitMapiUtil+0x89 Library=C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\MSMAPI32.DLL Current Java thread: at com.remedy.mail.mapi.MAPINative.getMessageTo(Native Method) - locked 0x144f8520 (a java.lang.Class) at com.remedy.mail.mapi.MAPIMessage.getHeader(MAPIMessage.java:49) at javax.mail.internet.MimeMessage.getAddressHeader(MimeMessage.java:656) at javax.mail.internet.MimeMessage.getRecipients(MimeMessage.java:482) at com.remedy.arsys.emaildaemon.ReceiverModule.logMessage(ReceiverModule.ja va:381) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:2 04) - locked 0x105b4b40 (a java.lang.Object) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) Thanks! Jerry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
ARS email mailbox configuration issue -Display name not showing.
Hello, Can anyone come up with a good reason why the Display name would not show up on emails if it was set in the email mailbox configuration . It works fine on our 5.3 boxes. Its seems not to be working at all on our 7.0 boxes. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Pattern-matching problems on import
We're having pattern-matching problems while bringing loads of data into the CMDB on a dev box. ARS 6.3p20, CMDB 1.1p4 (I think) ITSM 6 All runs on Solaris 8 in Oracle 9 Someone on the list mentioned a source of definitions of the numbers that show in pattern-matching events in a log file and I can't find a reference to it on Nabble. The reference of interest is $-107$. Can someone remind me, where that information is? Thanks in advance, people. -- Bob Rowe, Remedy Action Request System Development and Administration [EMAIL PROTECTED] The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Problem with setting email engine with MAPI
Does the profile prompt you for a password? If so, remedy will not be able to use the profile to transact MAPI mail. Does hte system cross domains? is there trust? Is there a firewall block? Has MAPI been configured in the exchange server? Usually it is not or the FW flolks block it. John Rosquist - Original Message From: Jerry Zhou [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 27, 2007 11:22:46 AM Subject: Re: Problem with setting email engine with MAPI Hi Dave, We have all the requirements satisfied and checked, i.e. Outlook client is installed on the server, the window account has all the rights needed, and the profile for the account is also tested to send and receive email via outlook with no problem, the email engine is running by the account, etc. Thanks lot! Jerry *** Non-Public: For Internal Use Only *** -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Monday, August 27, 2007 10:56 AM To: arslist@ARSLIST.ORG Subject: Re: Problem with setting email engine with MAPI Jerry, Not sure if you found this but you need to install the Outlook client so that the system can access the Outlook api's. Also the email engine must run as the account that owns the mailbox. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jerry Zhou Sent: Monday, August 27, 2007 10:49 AM To: arslist@ARSLIST.ORG Subject: Problem with setting email engine with MAPI Hi List, We change our email from SMTP to MAPI protocol and have checked all requirements for the profile, domain account according to Remedy's documentation more than once, but still could not make it work, and got the following errors when running the email engine in the debug mode. could any one has encountered this before and/or some ideas why we get these kind of exceptions, is something wrong with the MSMAPI32.DLL or something else: DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITra nsport,[EMAIL PROTECTED] An unexpected exception has been detected in native code outside the VM. Unexpected Signal : EXCEPTION_ACCESS_VIOLATION (0xc005) occurred at PC=0x394034D Function=DeinitMapiUtil+0x89 Library=C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\MSMAPI32.DLL Current Java thread: at com.remedy.mail.mapi.MAPINative.getMessageTo(Native Method) - locked 0x144f8520 (a java.lang.Class) at com.remedy.mail.mapi.MAPIMessage.getHeader(MAPIMessage.java:49) at javax.mail.internet.MimeMessage.getAddressHeader(MimeMessage.java:656) at javax.mail.internet.MimeMessage.getRecipients(MimeMessage.java:482) at com.remedy.arsys.emaildaemon.ReceiverModule.logMessage(ReceiverModule.ja va:381) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:2 04) - locked 0x105b4b40 (a java.lang.Object) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) Thanks! Jerry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Luggage? GPS? Comic books? Check out fitting gifts for grads at Yahoo! Search http://search.yahoo.com/search?fr=oni_on_mailp=graduation+giftscs=bz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Remedy API
I sent this out once using the title Remedy Courion and decided I needed to show it to a broader audience. Hence the Subject line change. The question in a nutshell is... Will the Remedy API create a profile in the SHR:People form? --- Our Security team is in the process of setting up Courion for sign on procurement and sign on management. They would also like it to create a Remedy Profile for the new employee. They just received this answer from Courion Support. Is this true? I was just emailing with Courion support with regards to provisioning Remedy profiles. They said that the Remedy API does not support profile creation, and that we would need to connect directly to the Remedy database to do this. ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Attachment Pool Mid Tier (7.0.1 Patch 003)
Hi Lisa Could I ask why you're using an Active link to open your attachment instead of using the functionality build into the attachment pool field? Mel On 8/27/07, Kemes, Lisa [EMAIL PROTECTED] wrote: ** When I invoke the Active Link: $PROCESS$ PERFORM-ACTION-OPEN-ATTACHMENT 536880912 on the Mid Tier, it opens the attachment, but also deletes it from the record. This happened in Mid Tier 6.3 as well…. *Lisa Kemes * BMC Remedy Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Urgent! I am currently hiring for Talented Remedy Asset Tracking Users in San Diego, CA
Kforce. Joshua Kitchen [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] 937.416.3456 Duration: 6 Month Contract Location: San Diego, CA Currently Interviewing Complete Description: Review Purchase Orders as they appear in REMEDY Asset management. Decide whether the items purchased should be tracked or not tracked by the Asset management team. Create custom CTIs (Category Type Item) for new items and create and file all asset records in the appropriate CTIs. If it is unclear what was purchased, contact the requestor and gather additional detail or explanation. Additional research may be required including web searches and contacting the vendor for additional information. Verify inventory by comparing REMEDY counts to reports supplied by the vendors. Skills necessary are the ability to submit and follow up on online transactions ( REMEDY Asset management), experience with Excel for the manipulation of data, good with numbers, good interpersonal skills for interacting with data suppliers and the team, and good follow up skills. Assist with reviewing current asset inventory. Skills necessary are the ability to look up information using the REMEDY system, discipline to review on a routine basis, good interpersonal skills for follow up if information is missing. Good judgment to escalate when appropriate. Data manipulation and scrubbing. We deal with a high volume of Purchase orders, CTIs and Asset Records. This data needs to be scrubbed for stale and duplicate data and errors corrected. Skills needed are REMEDY Asset management and Excel for manipulating data and attention to minute detail. Identify opportunities for process improvement, in particular with regards to the REMEDY Asset Management interface. Optional but helpful skills would be experience in Asset Management, Software Licensing, a background in IT support or IT procurement. Required / Desired Skills: REMEDY - 2 years ARSLIST Joshua Kitchen Information Technology Recruiter Kforce Professional Staffing Two Prestige Place (Suite 350) Miamisburg, OH 45342 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell Great People = Great Results http://www.linkedin.com/in/joshkitchen Please don't keep me a secret... a referral is the best compliment I can receive. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are att3817e.gif
DSO - No license -- how to stop it from starting up ?
I do not have DSO installed -- so I thought.. It is attempting to startup.. How to I stop the startup process in windows 2003 server.. is that a Services ? I did not see one.. or ARmoitor ? or is that regedit or all three ? getting the barking of Mon Aug 27 13:28:02 2007 Distrib : The AR System is not licensed for the Distributed Server Option (ARDSERR 3100) Mon Aug 27 13:28:02 2007 Distrib : AR System Distributed Server terminated -- fatal error encountered (ARDSNOTE 3001) -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Attachment Pool Mid Tier (7.0.1 Patch 003)
I want to check the users permission group before I allow them to add, delete or display an attachment. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Melanie Snayer Sent: Monday, August 27, 2007 1:10 PM To: arslist@ARSLIST.ORG Subject: Re: Attachment Pool Mid Tier (7.0.1 Patch 003) ** Hi Lisa Could I ask why you're using an Active link to open your attachment instead of using the functionality build into the attachment pool field? Mel On 8/27/07, Kemes, Lisa [EMAIL PROTECTED] wrote: ** When I invoke the Active Link: $PROCESS$ PERFORM-ACTION-OPEN-ATTACHMENT 536880912 on the Mid Tier, it opens the attachment, but also deletes it from the record. This happened in Mid Tier 6.3 as well Lisa Kemes BMC Remedy Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: DSO - No license -- how to stop it from starting up ?
Is there a an armonitor.cfg file in Windows? If so, you will see an entry in it for DSO. Just delete or remark it out. On 8/27/07, patrick zandi [EMAIL PROTECTED] wrote: ** I do not have DSO installed -- so I thought.. It is attempting to startup.. How to I stop the startup process in windows 2003 server.. is that a Services ? I did not see one.. or ARmoitor ? or is that regedit or all three ? getting the barking of Mon Aug 27 13:28:02 2007 Distrib : The AR System is not licensed for the Distributed Server Option (ARDSERR 3100) Mon Aug 27 13:28:02 2007 Distrib : AR System Distributed Server terminated -- fatal error encountered (ARDSNOTE 3001) -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com 703-376-1249 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Urgent! I am currently hiring for Talented Remedy Network Administrators in Herndon, VA
Kforce. Joshua Kitchen [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] 937-416-3456 Location: Herndon, VA Duration: 3 month Contract-to-Hire Pay Rate: Up to $70K Summary: This position is primarily responsible for monitoring the network and the timely resolution of network problems, or the escalation of problems to the appropriate engineering disciplines, to ensure that all network services meet operational requirements including Service Level Agreements. Operates under the supervision of the NOC Operations Team Lead. Job Requirements: *At least five years experience which includes operational support, hands-on implementation and configuration of network devices such as servers, routers, hubs, switches, UPS, desktop computers, and cabling in a large LAN/BAN/MAN/WAN environment. *Knowledge of trouble ticketing software (preferably REMEDY) and network monitoring solutions (NetCool and CiscoWorks) *Strong communications, writing, and editing skills needed to transfer information to individuals involved in the networking process. *Strong problem solving and troubleshooting skills. *Previous experience working on military bases/sites, previous military service highly desirable. *Previous experience working in a Network Operations Center highly desirable. *Must be able to work in a process oriented environment. Education: *Bachelor's degree in computer science or equivalent experience in related field. *Cisco certifications CCNA required, CCNP a plus. APPLICANTS SELECTED WILL BE SUBJECT TO A GOVERNMENT SECURITY INVESTIGATION AND MUST MEET ELIGIBILITY REQUIREMENTS FOR ACCESS TO CLASSIFIED INFORMATION. Respectfully, Joshua Kitchen Information Technology Recruiter Kforce Professional Staffing Two Prestige Place (Suite 350) Miamisburg, OH 45342 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell Great People = Great Results http://www.linkedin.com/in/joshkitchen Please don't keep me a secret... a referral is the best compliment I can receive. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are att7e547.gif
Re: DSO - No license -- how to stop it from starting up ?
My monotir file says this :: Monitor-directory: C:\Program Files\AR System SNMP-agent-enabled: F #C:\Program Files\AR System\arsnmpd.exe -c C:\Program Files\AR System\CONF\arsnmpd.cfg udp:161 C:\Program Files\AR System\arserver.exe -i C:\Program Files\AR System -l C:\Program Files\Common Files\AR System\Licenses\hd -m C:\Program Files\AR System\arplugin.exe -i C:\Program Files\AR System -m C:\Program Files\AR System\arsvcdsp.exe -d C:\Program Files\AR System -m C:\Program Files\AR System\serverds.exe -i C:\Program Files\AR System -m On 8/27/07, Frank Caruso [EMAIL PROTECTED] wrote: ** Is there a an armonitor.cfg file in Windows? If so, you will see an entry in it for DSO. Just delete or remark it out. On 8/27/07, patrick zandi [EMAIL PROTECTED] wrote: ** I do not have DSO installed -- so I thought.. It is attempting to startup.. How to I stop the startup process in windows 2003 server.. is that a Services ? I did not see one.. or ARmoitor ? or is that regedit or all three ? getting the barking of Mon Aug 27 13:28:02 2007 Distrib : The AR System is not licensed for the Distributed Server Option (ARDSERR 3100) Mon Aug 27 13:28:02 2007 Distrib : AR System Distributed Server terminated -- fatal error encountered (ARDSNOTE 3001) -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com 703-376-1249 __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: DSO - No license -- how to stop it from starting up ?
Hey Patrick, comment out the line in the armonitor.cfg file that refers to serverds.exe. Regards, Rick Ponzo patrick zandi wrote: ** I do not have DSO installed -- so I thought.. It is attempting to startup.. How to I stop the startup process in windows 2003 server.. is that a Services ? I did not see one.. or ARmoitor ? or is that regedit or all three ? getting the barking of Mon Aug 27 13:28:02 2007 Distrib : The AR System is not licensed for the Distributed Server Option (ARDSERR 3100) Mon Aug 27 13:28:02 2007 Distrib : AR System Distributed Server terminated -- fatal error encountered (ARDSNOTE 3001) -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ -- Rick Ponzo IntegrITS Corporation [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: DSO - No license -- how to stop it from starting up ?
I knew on unix it was something like arservedsd but did not know the windows.. let me attempt.. thanks.. On 8/27/07, Rick Ponzo [EMAIL PROTECTED] wrote: Hey Patrick, comment out the line in the armonitor.cfg file that refers to serverds.exe . Regards, Rick Ponzo patrick zandi wrote: ** I do not have DSO installed -- so I thought.. It is attempting to startup.. How to I stop the startup process in windows 2003 server.. is that a Services ? I did not see one.. or ARmoitor ? or is that regedit or all three ? getting the barking of Mon Aug 27 13:28:02 2007 Distrib : The AR System is not licensed for the Distributed Server Option (ARDSERR 3100) Mon Aug 27 13:28:02 2007 Distrib : AR System Distributed Server terminated -- fatal error encountered (ARDSNOTE 3001) -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ -- Rick Ponzo IntegrITS Corporation [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ADM:ARSlist Awards 2007: Opening Announcement, 2nd time
I will repeat this message one more as well, and I am hoping to get greater response than I have so far As Founder of the ARSlist it is my privilege to announce the 13th Annual ARSlist Awards Call For Nominations. These awards were created by me in 1995 to recognize the effort that other people were putting into the list providing the excellent technical replies or sometimes mediocre humour, and to provide them an incentive to keep providing those excellent technical replies (not the humour). Various groups and companies now sponsor the award plaques, prizes, and various flying objects. I am open to those groups and companies now contacting me about sponsorships for this year's awards. Special Mention: We thank Kifinti (www.kifinti.com http://www.kifinti.com/ ) for being the Only current Corporate Sponsor, and for always supporting the BMC Remedy User Community. Although other companies said they would, none followed through. Nominations are open for: *MVP - Most Valuable Poster. This is the person you feel has contributed the most to the list in a combination of quality and quantity. Anyone who has won the award in the last 5 years, BMC or Remedy employees are not eligible. Sadly, this means that Gidd is eligible again :-) The Rules for Nomination Acceptance and some General Rules: * An individual must be nominated by at least two independent sources * The years postings are somewhat reviewed to ensure that this is someone who posts quality answers. ( Not that anyone has ever been rejected on this basis) * Only those that were on the list for the entire year are eligible * Only those that have registered on the ARSList before August 1st, 2007 are eligible to vote. It is assumed you won't vote if you haven't been around long enough to know the posters in question. in the unlikely event of another tie, the person or product with the greatest number of sources of votes will be declared winner. * Voting and nominating is by the Individual REAL person, so redistribution lists don't vote, and those that have multiple subscriptions still get only one vote, unless you unethically get it by me. Please Note: This means you MUST include your real name and who you work for, Not just send me your email address used on the ARSlist, although your email should come from that address. * BMCSoftware employees on the ARSlist are eligible to vote, except for the BMCSoftware Employee Beyond the Call of Duty Award * All decisions of the oversight panel are final (if I have to make a controversial decision, I confer with 4 past MVP winners for their opinion) * Nominations posted to the list are not accepted, they must be to [EMAIL PROTECTED] Past MVP [Most Valuable Poster Award] recipients are: [1995-2001 inclusive are now re-eligible] 2006 Axton Grams 2005 Tim Widowfield 2004 Matt Reinfeldt 2003 Carey Matthew Black 2002 Chris Woyton 2001 Gidd Calden 2000 Jarl Groneng,Tommy Nijem 1999 Rick Cook 1998 Raymond Leach 1997 Vicky Bayol 1996 Joel D. Sender 1995 Martin Nystrom *Best 3rd Party ARSystem Utility (Freeware) *Best 3rd Party ARSystem Utility (Commercial) *Best 3rd Party ARSystem related Product [e.g. a wireless integration system] *Best 3rd Party Application Suite(Commercial) *Best 3rd Party Application(Freeware) *BMCSoftware Remedy Employee Beyond the Call of Duty Award Again, an individual or product must be nominated by at least two independent sources. Nominations for other Categories are open for the next two weeks as well. Nominate a potential winner for the other Category while you suggest the category if you wish [no Nominations, no Award will be conferred in that category] Please send nominations to [EMAIL PROTECTED] Time Line (Late to avoid running this during holidays in Summer): Sept 9th 8p.m.EST: nominations for MVP closes, other category nominations close (if I receive good other categories, the category will be posted in time for people to nominate potential recipients) Since no one has ever turned down a nomination for MVP, I am dispensing with them having to accept the nomination. Sept 10th any time zone: Voting begins for 2 weeks for MVP and all other Categories Once again, I will be posting more specific voting rules and voting minimums To maintain the integrity and value of these Awards. Sept 24th at 8 p.m. EST: The voting Closes for MVP and all other categories Closes Thurs Nov 1st 5:30p.m. (date/time subject to change) at BMC UserWorld 2007:Award Ceremony [Product Awards are sometimes given out early if the winner has a Booth at the Conference [no one knows the winner(s) until then, well okay, except me and the plaque company] Please send nominations to [EMAIL PROTECTED] thanks ...Daniel Daniel Bloom Founder of the ARSlist ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Submitting a record with a read license
Hey everyone- It's my understanding that anyone with a login should be able to submit a record without having a floating license. However, I have created a form and when people who only have a read license try and submit it, they get an error. Do they need to have a floating license that just doesn't get consumed? Submitter mode is set to Locked. ARS 6.3 Oracle 10g RHEL server Thanks, Chris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Submitting a record with a read license
Do you have Allow any user to submit checked on each field in which they are trying to enter data? Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Monday, August 27, 2007 1:04 PM To: arslist@ARSLIST.ORG Subject: Submitting a record with a read license ** Hey everyone- It's my understanding that anyone with a login should be able to submit a record without having a floating license. However, I have created a form and when people who only have a read license try and submit it, they get an error. Do they need to have a floating license that just doesn't get consumed? Submitter mode is set to Locked. ARS 6.3 Oracle 10g RHEL server Thanks, Chris __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Submitting a record with a read license
Do all of the fields they are putting data into have Submitter ( Change ) permissions or have the Allow any User to Submit checked on the Permissions tab? What error are you getting (it may say what fieldid the error is on)? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Monday, August 27, 2007 1:04 PM To: arslist@ARSLIST.ORG Subject: Submitting a record with a read license Hey everyone- It's my understanding that anyone with a login should be able to submit a record without having a floating license. However, I have created a form and when people who only have a read license try and submit it, they get an error. Do they need to have a floating license that just doesn't get consumed? Submitter mode is set to Locked. ARS 6.3 Oracle 10g RHEL server Thanks, Chris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Submitting a record with a read license
Nope, not on a single one Should that do it? Thanks for the response- Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Monday, August 27, 2007 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Submitting a record with a read license Do you have Allow any user to submit checked on each field in which they are trying to enter data? Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Monday, August 27, 2007 1:04 PM To: arslist@ARSLIST.ORG Subject: Submitting a record with a read license ** Hey everyone- It's my understanding that anyone with a login should be able to submit a record without having a floating license. However, I have created a form and when people who only have a read license try and submit it, they get an error. Do they need to have a floating license that just doesn't get consumed? Submitter mode is set to Locked. ARS 6.3 Oracle 10g RHEL server Thanks, Chris __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Submitting a record with a read license
Chris, Individuals with accounts to the system will always consume a license (fixed or floating) when creating records. It's only Guest users (those that don;t have accounts) that can create records with a read license under Submitter Mode locked scenarios. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Monday, August 27, 2007 2:04 PM To: arslist@ARSLIST.ORG Subject: Submitting a record with a read license ** Hey everyone- It's my understanding that anyone with a login should be able to submit a record without having a floating license. However, I have created a form and when people who only have a read license try and submit it, they get an error. Do they need to have a floating license that just doesn't get consumed? Submitter mode is set to Locked. ARS 6.3 Oracle 10g RHEL server Thanks, Chris __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Submitting a record with a read license
Yes, in order for a user without a license to submit a ticket, you must have all fields in which they will be entering data marked as Allow any user to submit. You must also have submitter mode locked (which you have). If you still get errors after that, please post the error message to the list so we can get a better idea. The messages, although vague, sometimes can clue us in on what is going unexpected. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Monday, August 27, 2007 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: Submitting a record with a read license Nope, not on a single one Should that do it? Thanks for the response- Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Monday, August 27, 2007 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Submitting a record with a read license Do you have Allow any user to submit checked on each field in which they are trying to enter data? Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Monday, August 27, 2007 1:04 PM To: arslist@ARSLIST.ORG Subject: Submitting a record with a read license ** Hey everyone- It's my understanding that anyone with a login should be able to submit a record without having a floating license. However, I have created a form and when people who only have a read license try and submit it, they get an error. Do they need to have a floating license that just doesn't get consumed? Submitter mode is set to Locked. ARS 6.3 Oracle 10g RHEL server Thanks, Chris __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Submitting a record with a read license
Thanks everyone- I'll let you know if there are any further problems! Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Monday, August 27, 2007 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: Submitting a record with a read license Yes, in order for a user without a license to submit a ticket, you must have all fields in which they will be entering data marked as Allow any user to submit. You must also have submitter mode locked (which you have). If you still get errors after that, please post the error message to the list so we can get a better idea. The messages, although vague, sometimes can clue us in on what is going unexpected. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Monday, August 27, 2007 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: Submitting a record with a read license Nope, not on a single one Should that do it? Thanks for the response- Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Monday, August 27, 2007 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Submitting a record with a read license Do you have Allow any user to submit checked on each field in which they are trying to enter data? Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Monday, August 27, 2007 1:04 PM To: arslist@ARSLIST.ORG Subject: Submitting a record with a read license ** Hey everyone- It's my understanding that anyone with a login should be able to submit a record without having a floating license. However, I have created a form and when people who only have a read license try and submit it, they get an error. Do they need to have a floating license that just doesn't get consumed? Submitter mode is set to Locked. ARS 6.3 Oracle 10g RHEL server Thanks, Chris __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: DSO - No license -- how to stop it from starting up ?
That was it.. I tried that once.. and I guess I got to impatient.. I thought I had it wrong.. Thanks Rick.. On 8/27/07, Rick Ponzo [EMAIL PROTECTED] wrote: Hey Patrick, comment out the line in the armonitor.cfg file that refers to serverds.exe . Regards, Rick Ponzo patrick zandi wrote: ** I do not have DSO installed -- so I thought.. It is attempting to startup.. How to I stop the startup process in windows 2003 server.. is that a Services ? I did not see one.. or ARmoitor ? or is that regedit or all three ? getting the barking of Mon Aug 27 13:28:02 2007 Distrib : The AR System is not licensed for the Distributed Server Option (ARDSERR 3100) Mon Aug 27 13:28:02 2007 Distrib : AR System Distributed Server terminated -- fatal error encountered (ARDSNOTE 3001) -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ -- Rick Ponzo IntegrITS Corporation [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ADM:ARSlist Awards 2007: Opening Announcement, 2nd time
How about Joe D'souza *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Daniel Bloom wrote: ** I will repeat this message one more as well, and I am hoping to get greater response than I have so far As Founder of the ARSlist it is my privilege to announce the *13th Annual ARSlist Awards* Call For Nominations. These awards were created by me in 1995 to recognize the effort that other people were putting into the list providing the excellent technical replies or sometimes mediocre humour, and to provide them an incentive to keep providing those excellent technical replies (not the humour). Various groups and companies now sponsor the award plaques, prizes, and various flying objects. I am open to those groups and companies now contacting me about sponsorships for this year’s awards. *Special Mention: We thank Kifinti (www.kifinti.com http://www.kifinti.com/) for being the* *Only current Corporate Sponsor, and for always supporting the BMC Remedy* *User Community. Although other companies said they would, none followed through.* Nominations are open for: *MVP - Most Valuable Poster. This is the person you feel has contributed the most to the list in a combination of quality and quantity. Anyone who has won the award in the last 5 years, BMC or Remedy employees are not eligible. Sadly, this means that Gidd is eligible again J The Rules for Nomination Acceptance and some General Rules: * An individual must be nominated by at least two independent sources * The years postings are somewhat reviewed to ensure that this is someone who posts quality answers. ( Not that anyone has ever been rejected on this basis) * Only those that were on the list for the entire year are eligible * Only those that have registered on the ARSList *before* August 1st, 2007 are eligible to vote. It is assumed you won't vote if you haven't been around long enough to know the posters in question. in the unlikely event of another tie, the person or product with the greatest number of sources of votes will be declared winner. * Voting and nominating is by the Individual REAL person, so redistribution lists don't vote, and those that have multiple subscriptions still get only one vote, unless you unethically get it by me. Please Note: This means you MUST include your real name and who you work for, Not just send me your email address used on the ARSlist, although your email should come from that address. * BMCSoftware employees on the ARSlist are eligible to vote, except for the BMCSoftware Employee Beyond the Call of Duty Award * All decisions of the oversight panel are final (if I have to make a controversial decision, I confer with 4 past MVP winners for their opinion) * Nominations posted to the list are not accepted, they must be to [EMAIL PROTECTED] Past MVP [Most Valuable Poster Award] recipients are: [1995-2001 inclusive are now re-eligible] 2006 Axton Grams 2005 Tim Widowfield 2004 Matt Reinfeldt 2003 Carey Matthew Black 2002 Chris Woyton 2001 Gidd Calden 2000 Jarl Groneng,Tommy Nijem 1999 Rick Cook 1998 Raymond Leach 1997 Vicky Bayol 1996 Joel D. Sender 1995 Martin Nystrom *Best 3rd Party ARSystem Utility (Freeware) *Best 3rd Party ARSystem Utility (Commercial) *Best 3rd Party ARSystem related Product [e.g. a wireless integration system] *Best 3rd Party Application Suite(Commercial) *Best 3rd Party Application(Freeware) *BMCSoftware Remedy Employee Beyond the Call of Duty Award Again, an individual or product must be nominated by at least two independent sources. Nominations for other Categories are open for the next two weeks as well. Nominate a potential winner for the other Category while you suggest the category if you wish [no Nominations, no Award will be conferred in that category] Please send nominations to [EMAIL PROTECTED] Time Line (Late to avoid running this during holidays in Summer): *Sept 9th 8p.m.EST: nominations for MVP closes*, other category nominations close (if I receive good other categories, the category will be posted in time for people to nominate potential recipients) Since no one has ever turned down a nomination for MVP, I am dispensing with them having to accept the nomination. *Sept 10th any time zone: Voting begins for 2 weeks for MVP and all other* *Categories* Once again, I will be posting more specific voting rules and voting minimums To maintain the integrity and value of these Awards. *Sept 24th at 8 p.m. EST: The voting Closes for MVP and all other categories Closes* Thurs Nov 1st 5:30p.m. (date/time subject to change) at BMC UserWorld 2007:Award Ceremony [Product Awards are sometimes given out early if the winner has a Booth at the Conference [no one knows the winner(s) until then, well okay, except me and the plaque company] Please send nominations to [EMAIL PROTECTED] thanks ...Daniel Daniel Bloom Founder of the
Re: Submitting a record with a read license
If they don't have an account (record in the User form), they will be able to create a record. Note that you need to have the Allow any user to submit set on the fields as the others suggest. If they have an account they will consume a floating license but it's re-released as soon as the Log out. From the Midtier they must logout and not simply close the browser. If they just close the browser they will consume the license for the period of time defined by the Floating License Timeout which is set to 2 hours by default. Most folks change it to the minimum which is 1 hour. Dave From: Moore, Chris [mailto:[EMAIL PROTECTED] Sent: Monday, August 27, 2007 2:23 PM To: Shellman, David Subject: RE: Submitting a record with a read license Hey David- just a follow up to that point. One thing we're looking to add is a time keeping piece, so people can log into the mid-tier and record time on a weekly basis. I was thinking that since they are just creating records, it could be done without using a license- is that not the case? These are mostly people who wouldn't normally have a need to open the client, but some are people who work tickets daily. Thanks for your insight- Chris From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Monday, August 27, 2007 2:11 PM To: arslist@ARSLIST.ORG Subject: Re: Submitting a record with a read license Chris, Individuals with accounts to the system will always consume a license (fixed or floating) when creating records. It's only Guest users (those that don;t have accounts) that can create records with a read license under Submitter Mode locked scenarios. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Monday, August 27, 2007 2:04 PM To: arslist@ARSLIST.ORG Subject: Submitting a record with a read license ** Hey everyone- It's my understanding that anyone with a login should be able to submit a record without having a floating license. However, I have created a form and when people who only have a read license try and submit it, they get an error. Do they need to have a floating license that just doesn't get consumed? Submitter mode is set to Locked. ARS 6.3 Oracle 10g RHEL server Thanks, Chris __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Submitting a record with a read license
Gary and Dave and Chris et al, Submitter mode locked is only needed to allow a guest user (Read Only) the ability to modify a record created by them. Allow anyone to submit checkbox opens the field up so no permissions restrict creation of a record. Any permissions settings are for View and Change. The following is assumed: Submitter mode locked and proper fields set to Allow anyone to submit Fixed - Create + Modify Float - Create + Modify(may be blocked if a token is not free) Read - Create and Modify only the record(s) you created Read Restricted - Create only If you turn Submitter mode locked OFF Read and Read Restricted function the same. They can create records but cannot modify them. HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Monday, August 27, 2007 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: Submitting a record with a read license Yes, in order for a user without a license to submit a ticket, you must have all fields in which they will be entering data marked as Allow any user to submit. You must also have submitter mode locked (which you have). If you still get errors after that, please post the error message to the list so we can get a better idea. The messages, although vague, sometimes can clue us in on what is going unexpected. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Monday, August 27, 2007 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: Submitting a record with a read license Nope, not on a single one Should that do it? Thanks for the response- Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Monday, August 27, 2007 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Submitting a record with a read license Do you have Allow any user to submit checked on each field in which they are trying to enter data? Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Monday, August 27, 2007 1:04 PM To: arslist@ARSLIST.ORG Subject: Submitting a record with a read license ** Hey everyone- It's my understanding that anyone with a login should be able to submit a record without having a floating license. However, I have created a form and when people who only have a read license try and submit it, they get an error. Do they need to have a floating license that just doesn't get consumed? Submitter mode is set to Locked. ARS 6.3 Oracle 10g RHEL server Thanks, Chris __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy API
Claire, If it is possible in ARS, then it can be done via the API. (Or a function of an API client program.) SHR:People is just an ARS form. It is subject to the same API calls as any other ARS form. (Submit, Modify, Merge, etc...) So in a nutshell... can an ARS API client program create a SHR:People record.. Yep. The User tool does it with the API. The Mid-Tier does it with the API, and you can write your very own API client to make that record too. (And any other records that might be needed to fill out the profile too. However that is not to say that the ARS OOB application conform to any kind of standard profile, nor does it have a Profile object or .createProfile() method in the API either. I think your need someone who understands the ARS API (a C or Java or ARS Perl Programmer) talking to the System X people so that your management do not hear things like Remedy can not do that, but we can when it is not true. Good luck. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 8/27/07, Sanford, Claire [EMAIL PROTECTED] wrote: I sent this out once using the title Remedy Courion and decided I needed to show it to a broader audience. Hence the Subject line change. The question in a nutshell is... Will the Remedy API create a profile in the SHR:People form? --- Our Security team is in the process of setting up Courion for sign on procurement and sign on management. They would also like it to create a Remedy Profile for the new employee. They just received this answer from Courion Support. Is this true? I was just emailing with Courion support with regards to provisioning Remedy profiles. They said that the Remedy API does not support profile creation, and that we would need to connect directly to the Remedy database to do this. ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Table Field qualification
Hi Gary
Firstly thanks for your code…I tried to play with the syntax and I think I
am almost there in making it work. I think there is some change required in
the second active link of the guide. Appreciate your help if you can figure
out something.
*Run If: *( 'tmpLocation' != $NULL$ ) AND ( 'tmpLocation' !=)**
*Action 1: *Set fields**
tmpQuery = ((($tmpQuery$ + OR 'LOCATION' = ) + ) + $tmpChar$) +
*Action 2: *Go To Guide Label**
When I select the value in the LOCATION field = *Toronto** | Houston |
Sacramento |*
Then I get the following result
tmpchar =*Sacramento*
tmpQuery = *OR 'LOCATION' = Toronto OR 'LOCATION' = Houston
*
* *
Couple of questions:
1. How do we get rid of the OR at the beginning
2. The tmpQuery doesn't seem to get the third value. I looked at the
log and it doesn't fire the Active link since $tmpLocation$ !=
Thanks
Mike
On 8/21/07, Opela, Gary L Contr OC-ALC/ITMA [EMAIL PROTECTED]
wrote:
Okay, my suggestion is that whenever the user chooses a location, on
menu/row choice, set location = location + X where X is some delimiter
you choose.
Next, before you do the table refresh, you need to see if that delimiter
is in the location field, if it is, then use substr and strstr to parse
out all of the values in that field and create a dynamic query.
So, let's say that location = Toronto | Houston | Sacremento |
You would want the table qualification to state: ('Location' = Toronto
OR 'Location' = Houston OR 'Location' = Sacremento) AND
You will need a guide that contains the following active links:
First Active Link:
Set tmpLocation = $Location$This will allow you to
parse Location without modifying what the user put in the Location field
Call guide below:
Guide:
First Active Link:
Set tmpInt = STRSTR($tmpLocation$, |)
This gives you the location of the first | symbol,
assuming you use | as your delimiter.
Set tmpChar = RTRIM(SUBSTR($tmpLocation$, 0, $tmpInt$)))
This will give you your first location, up to the first
Pipe symbol
Set tmpLocation = LTRIM(SUBSTR($tmpLocation$, $tmpInt$))
This will give you the rest of the location, after the
first
Second Active Link:
If $tmpLocation$ != $NULL$ AND $tmpLocation$ !=
Set tmpQuery = $tmpQuery$ + OR 'Location' = + $tmpChar$
GOTO Guide Label Start
Third Active Link: (this one is outside of the guide
Refresh Table field
Then the qualification on your table field will be:
(EXTERNAL($tmpQuery$) AND ('POSITION' =
$POSITION$))
Now granted, I didn't note in detail everything that needs to happen.
For instance, the first time your active link rusn that sets the
tmpQuery field, you will not want to have OR at the beginning of the set
fields statement. You will also need to put () around your array of OR
statements for the Location part of the query.
Plus the syntax might be off just a bit, you'll have to play with it.
It's been probably a year since I've used any of the functionality
listed above, and I'm just trying to write it from memory.
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Tuesday, August 21, 2007 12:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Table Field qualification
Why not just change the table qualification to $LOCATION$ LIKE % +
'LOCATION' = % AND $POSITION$ LIKE % + 'POSITION' + %
??
Sorry if I'm misunderstanding the issue and oversimplifying it.
Norm
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Micheal Gere
Sent: Tuesday, August 21, 2007 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Table Field qualification
**
Hello Everyone
I hope somebody can answer this...
I have a form with the following fields
LOCATION - A character field with a menu append
POSITION - A character field with a menu append
TABLE - A table field whose source form is a JOIN form of employee
location and employee position. This table gets refreshed and fetches
the
data based on the user selection of LOCATION and POSITION.
Table qualification is (( 'LOCATION' = $LOCATION$) AND ('POSITION' =
$POSITION$))
Now when the menu is appended and I have multiple values in the LOCATION
and POSITION fields, how would I set the table qualification ?
I am guessing it can be done using some External qualification but not
sure how ?
Thanks in advance for your time
Gere
__20060125___This posting was submitted with HTML in
it___
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Re: Survey Link Issue - Urgent
Hi, I get the same error but the survey response actually still goes through. It's annoying to the user because it doesn't look like it worked but it did. I tried setting the fields to public write access but it still gives that error. Allow anyone to submit is checked (turned on) and it doesn't work. How can I the submit line to the link? Thanks Rami S Ayoub wrote: ** Hi List, I have issue with survey link when it submit to the user by email link below http://remedy-vs/arsys/servlet/ViewFormServlet?form=SRM:Surveyview=RequesterAnswerserver=remedy-vseid=SRV0332 After the user is fill the survey we getting those errors You do not have write license (ARERR 8932) You do not have write access to field Rating (1-10) AREER 330) You do not have write license (ARERR 8932) You do not have write access to field Rating (1-10) AREER 330) Any ideas how to resolve this issue, I have done permission public can change for all form related but still this error is come? Regards, Rami ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/Survey-Link-Issue---Urgent-tf4331651.html#a12356505 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Table Field qualification
To address the issue of the first 'OR', you will need duplicate active
links to set the tmpQuery field. The first one will run if tmpQuery =
$NULL$, then set tmpQuery = 'LOCATION' = $tmpChar$
The second one will run if tmpQuery != $NULL$, then go ahead and do the
set fields below of tmpQuery = $tmpQuery$ + OR 'LOCATION' =
To address the second issue, you might try changing the Run-If from
If $tmpLocation$ != $NULL$ AND $tmpLocation$ !=
To
If $tmpLocation$ LIKE (% + | + %)
I think this might work, since you will always have a | symbol at the
end of your country strings, even if the user selects only one country.
Look into it and see if it will work. If it won't let us know and I'm
positive we can come up with something.
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Micheal Gere
Sent: Monday, August 27, 2007 2:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Table Field qualification
**
Hi Gary
Firstly thanks for your code...I tried to play with the syntax and I
think I am almost there in making it work. I think there is some change
required in the second active link of the guide. Appreciate your help if
you can figure out something.
Run If: ( 'tmpLocation' != $NULL$ ) AND ( 'tmpLocation' != )
Action 1: Set fields
tmpQuery = ((($tmpQuery$ + OR 'LOCATION' = ) + ) + $tmpChar$) +
Action 2: Go To Guide Label
When I select the value in the LOCATION field = Toronto | Houston |
Sacramento |
Then I get the following result
tmpchar =Sacramento
tmpQuery = OR 'LOCATION' = Toronto OR 'LOCATION' =
Houston
Couple of questions:
1. How do we get rid of the OR at the beginning
2. The tmpQuery doesn't seem to get the third value. I looked at
the log and it doesn't fire the Active link since $tmpLocation$ !=
Thanks
Mike
On 8/21/07, Opela, Gary L Contr OC-ALC/ITMA
[EMAIL PROTECTED] wrote:
Okay, my suggestion is that whenever the user chooses a
location, on
menu/row choice, set location = location + X where X is some
delimiter
you choose.
Next, before you do the table refresh, you need to see if that
delimiter
is in the location field, if it is, then use substr and strstr
to parse
out all of the values in that field and create a dynamic query.
So, let's say that location = Toronto | Houston | Sacremento |
You would want the table qualification to state: ('Location' =
Toronto
OR 'Location' = Houston OR 'Location' = Sacremento) AND
You will need a guide that contains the following active links:
First Active Link:
Set tmpLocation = $Location$This will allow
you to
parse Location without modifying what the user put in the
Location field
Call guide below:
Guide:
First Active Link:
Set tmpInt = STRSTR($tmpLocation$, |)
This gives you the location of the first |
symbol,
assuming you use | as your delimiter.
Set tmpChar = RTRIM(SUBSTR($tmpLocation$, 0, $tmpInt$)))
This will give you your first location, up to the
first
Pipe symbol
Set tmpLocation = LTRIM(SUBSTR($tmpLocation$, $tmpInt$))
This will give you the rest of the location,
after the
first
Second Active Link:
If $tmpLocation$ != $NULL$ AND $tmpLocation$ !=
Set tmpQuery = $tmpQuery$ + OR 'Location' = +
$tmpChar$
GOTO Guide Label Start
Third Active Link: (this one is outside of the guide
Refresh Table field
Then the qualification on your table field will be:
(EXTERNAL($tmpQuery$) AND ('POSITION' =
$POSITION$))
Now granted, I didn't note in detail everything that needs to
happen.
For instance, the first time your active link rusn that sets the
tmpQuery field, you will not want to have OR at the beginning of
the set
fields statement. You will also need to put () around your array
of OR
statements for the Location part of the query.
Plus the syntax might be off just a bit, you'll have to play
with it.
It's been probably a year since I've used any of the
functionality
listed above, and I'm just trying to write it from memory.
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Re: Survey Link Issue - Urgent
Hey, I've gotten this same error before. It turned out the field did not have Public permission on it. So, what I did to make sure there was no issue, was on all fields where users would need to write to, I had to have three things done: Checkmark beside Allow any User to Submit Public Permission Group Explicit MODIFY permission group. In my situation, the users has accounts in Remedy, they were just read-only accounts, so for some reason, I had to grant public access to the field. I had just their group having access, but they were still unable to submit data in these fields until I granted Public. It didn't make sense to me, since I had 'allow any user to submit' marked, and their group had MODIFY access to the fields, but I granted public access and viola... it worked. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of harrylee Sent: Monday, August 27, 2007 3:01 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Link Issue - Urgent Hi, I get the same error but the survey response actually still goes through. It's annoying to the user because it doesn't look like it worked but it did. I tried setting the fields to public write access but it still gives that error. Allow anyone to submit is checked (turned on) and it doesn't work. How can I the submit line to the link? Thanks Rami S Ayoub wrote: ** Hi List, I have issue with survey link when it submit to the user by email link below http://remedy-vs/arsys/servlet/ViewFormServlet?form=SRM:Surveyview=Requ esterAnswerserver=remedy-vseid=SRV0332 After the user is fill the survey we getting those errors You do not have write license (ARERR 8932) You do not have write access to field Rating (1-10) AREER 330) You do not have write license (ARERR 8932) You do not have write access to field Rating (1-10) AREER 330) Any ideas how to resolve this issue, I have done permission public can change for all form related but still this error is come? Regards, Rami ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/Survey-Link-Issue---Urgent-tf4331651.html#a1235650 5 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Survey Link Issue - Urgent
Eric, Just_My_Two_Cents Often support claims that a bug is fixed and it is not in the release notes for the version/patch that they point at. Which personally means there is another bug introduced by the release process for not updating the docs to indicated the bug was fixed. ( And I should not have to tell them to open a bug report on the bug that they identified in response to a customers inquiry. ) I encourage you to force Tech Support to open a bug against the release notes to get the bug identified. If they can not get you a copy of the release notes indicating that the bug is fixed... then the customers can not consider the bug as officially fixed by the vendor. (And we should keep stacking up the bugs to try to get BMC to actually communicate with their customers the state of the software that we are paying for.) Customers want: Full bug disclosure(details) to all customers using that version of the software. Identified break and Fixed points (versions of software) for each and every bug Responsive fixes for all bugs (Not just fixed in the next version and beyond. We are using a supported version then we want it fixed in the version we are using.) /Just_My_Two_Cents -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 8/27/07, ZHANG, ERIC L [EMAIL PROTECTED] wrote: ** ** Rami, This is a known issue (defect number SW00270693). The BMC support told me that it's been fixed in the latest patch, ARS 7.0.01 patch 4, but I don't see it in the release note as being fixed. Thanks, Eric -Original Message- From: Rami S Ayoub [mailto:[EMAIL PROTECTED] Sent: Sunday, August 26, 2007 12:41 PM Subject: Survey Link Issue - Urgent ** Hi List, I have issue with survey link when it submit to the user by email link below http://remedy-vs/arsys/servlet/ViewFormServlet?form=SRM:Surveyview=RequesterAnswerserver=remedy-vseid=SRV0332 After the user is fill the survey we getting those errors You do not have write license (ARERR 8932) You do not have write access to field Rating (1-10) AREER 330) You do not have write license (ARERR 8932) You do not have write access to field Rating (1-10) AREER 330) Any ideas how to resolve this issue, I have done permission public can change for all form related but still this error is come? Regards, Rami ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Survey Link Issue - Urgent
I have my permissions set with public but it still doesn't work. I also have the submitter mode to locked. I'm not sure if that makes a difference. Thanks Opela, Gary L Contr OC-ALC/ITMA wrote: Hey, I've gotten this same error before. It turned out the field did not have Public permission on it. So, what I did to make sure there was no issue, was on all fields where users would need to write to, I had to have three things done: Checkmark beside Allow any User to Submit Public Permission Group Explicit MODIFY permission group. In my situation, the users has accounts in Remedy, they were just read-only accounts, so for some reason, I had to grant public access to the field. I had just their group having access, but they were still unable to submit data in these fields until I granted Public. It didn't make sense to me, since I had 'allow any user to submit' marked, and their group had MODIFY access to the fields, but I granted public access and viola... it worked. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of harrylee Sent: Monday, August 27, 2007 3:01 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Link Issue - Urgent Hi, I get the same error but the survey response actually still goes through. It's annoying to the user because it doesn't look like it worked but it did. I tried setting the fields to public write access but it still gives that error. Allow anyone to submit is checked (turned on) and it doesn't work. How can I the submit line to the link? Thanks Rami S Ayoub wrote: ** Hi List, I have issue with survey link when it submit to the user by email link below http://remedy-vs/arsys/servlet/ViewFormServlet?form=SRM:Surveyview=Requ esterAnswerserver=remedy-vseid=SRV0332 After the user is fill the survey we getting those errors You do not have write license (ARERR 8932) You do not have write access to field Rating (1-10) AREER 330) You do not have write license (ARERR 8932) You do not have write access to field Rating (1-10) AREER 330) Any ideas how to resolve this issue, I have done permission public can change for all form related but still this error is come? Regards, Rami ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/Survey-Link-Issue---Urgent-tf4331651.html#a1235650 5 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/Survey-Link-Issue---Urgent-tf4331651.html#a12357030 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
!HELP! - SLM does not move from attached status
Hi, ORacle 10g Solaris 10 SLM 7.0.3 AR system 7.0.1 Patch 3 ITSM Patch 4 I tried creating a bunch of SLA's and the correctly attach themselves to the incident and the status is attached. The problem is they never move from this status. I checked the generated filters and noticed this qualification on the milestone filter: ( 'Status' Resolved) AND ( 'zD_TADOccurred' = SL221932505200RtLo4wBSSHQABaYA ) The problem is that on the Help Desk form the value 'zD_TADOccurred' is always null so this filter does not fire. Anyone seen this before?? Regards, Emad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: !HELP! - SLM does not move from attached status
What are the terms and conditions? (this determines if the sla will attach) What are the start when and stop when conditions? John - Original Message From: Emad Zaky [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 27, 2007 4:31:42 PM Subject: !HELP! - SLM does not move from attached status ** Hi, ORacle 10g Solaris 10 SLM 7.0.3 AR system 7.0.1 Patch 3 ITSM Patch 4 I tried creating a bunch of SLA's and the correctly attach themselves to the incident and the status is attached. The problem is they never move from this status. I checked the generated filters and noticed this qualification on the milestone filter: ( 'Status' Resolved) AND ( 'zD_TADOccurred' = SL221932505200RtLo4wBSSHQABaYA ) The problem is that on the Help Desk form the value 'zD_TADOccurred' is always null so this filter does not fire. Anyone seen this before?? Regards, Emad __20060125___This posting was submitted with HTML in it___ Pinpoint customers who are looking for what you sell. http://searchmarketing.yahoo.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: !HELP! - SLM does not move from attached status
Hi Emad, I've found that in SLM 7+, they've re-written how the records are started. You should have a bunch of filters attached to HPD:Help Desk that show the start, stop, pending, etc. If they aren't there, you can regenerate them: Go to the Application Admin Console, Custom Config, Service Level Management, Config Application Settings, Data Sources Click on the HPD:Help Desk entry, then select the 2. Create Filter button. J.T. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of john rosquist Sent: Monday, August 27, 2007 1:35 PM To: arslist@ARSLIST.ORG Subject: Re: !HELP! - SLM does not move from attached status ** What are the terms and conditions? (this determines if the sla will attach) What are the start when and stop when conditions? John - Original Message From: Emad Zaky [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 27, 2007 4:31:42 PM Subject: !HELP! - SLM does not move from attached status ** Hi, ORacle 10g Solaris 10 SLM 7.0.3 AR system 7.0.1 Patch 3 ITSM Patch 4 I tried creating a bunch of SLA's and the correctly attach themselves to the incident and the status is attached. The problem is they never move from this status. I checked the generated filters and noticed this qualification on the milestone filter: ( 'Status' Resolved) AND ( 'zD_TADOccurred' = SL221932505200RtLo4wBSSHQABaYA ) The problem is that on the Help Desk form the value 'zD_TADOccurred' is always null so this filter does not fire. Anyone seen this before?? Regards, Emad __20060125___This posting was submitted with HTML in it___ Yahoo! oneSearch: Finally, mobile search that gives answers http://us.rd.yahoo.com/evt=48252/*http://mobile.yahoo.com/mobileweb/one search?refer=1ONXIC , not web links. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: !HELP! - SLM does not move from attached status
I made the terms and conditions very simple: Priority = Low. The start : Status = Assigned Stop : Status = Resolved Emad On 8/27/07, john rosquist [EMAIL PROTECTED] wrote: ** What are the terms and conditions? (this determines if the sla will attach) What are the start when and stop when conditions? John - Original Message From: Emad Zaky [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 27, 2007 4:31:42 PM Subject: !HELP! - SLM does not move from attached status ** Hi, ORacle 10g Solaris 10 SLM 7.0.3 AR system 7.0.1 Patch 3 ITSM Patch 4 I tried creating a bunch of SLA's and the correctly attach themselves to the incident and the status is attached. The problem is they never move from this status. I checked the generated filters and noticed this qualification on the milestone filter: ( 'Status' Resolved) AND ( 'zD_TADOccurred' = SL221932505200RtLo4wBSSHQABaYA ) The problem is that on the Help Desk form the value 'zD_TADOccurred' is always null so this filter does not fire. Anyone seen this before?? Regards, Emad __20060125___This posting was submitted with HTML in it___ -- Yahoo! oneSearch: Finally, mobile search that gives answershttp://us.rd.yahoo.com/evt=48252/*http://mobile.yahoo.com/mobileweb/onesearch?refer=1ONXIC, not web links. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Table Field qualification
Hi Gary
Thanks, the OR thing is eliminated but the last value is not being copied in
the tmpQuery
*Active Link 2 of the guide:*
* *
*Run If: ('tmpQuery' = $NULL$)*
* *
*Action 1: Set Fields*
* *
*tmpQuery = (( 'LOCATION' = + ) + $tmpChar$) + *
* *
*Active Link 3 of the guide:*
* *
*Run If: ('tmpQuery' != $NULL$) AND 'tmpArea' LIKE (% + | + %) *
* *
*Action 1: Set fields*
*tmpQuery = ((($tmpQuery$ + OR 'LOCATION' = ) + ) + $tmpChar$) +
*
* *
*Action 2: Go To Guide Label*
When I select the value in the LOCATION field = *Toronto** | Houston |
Sacramento |*
Then I get the following result
tmpchar =*Sacramento*
tmpQuery = *'LOCATION' = Toronto OR 'LOCATION' = Toronto
OR'LOCATION' = Houston*
Thanks
Mike
On 8/27/07, Opela, Gary L Contr OC-ALC/ITMA [EMAIL PROTECTED]
wrote:
To address the issue of the first 'OR', you will need duplicate active
links to set the tmpQuery field. The first one will run if tmpQuery =
$NULL$, then set tmpQuery = 'LOCATION' = $tmpChar$
The second one will run if tmpQuery != $NULL$, then go ahead and do the
set fields below of tmpQuery = $tmpQuery$ + OR 'LOCATION' =
To address the second issue, you might try changing the Run-If from
If $tmpLocation$ != $NULL$ AND $tmpLocation$ !=
To
If $tmpLocation$ LIKE (% + | + %)
I think this might work, since you will always have a | symbol at the
end of your country strings, even if the user selects only one country.
Look into it and see if it will work. If it won't let us know and I'm
positive we can come up with something.
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Micheal Gere
Sent: Monday, August 27, 2007 2:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Table Field qualification
**
Hi Gary
Firstly thanks for your code...I tried to play with the syntax and I
think I am almost there in making it work. I think there is some change
required in the second active link of the guide. Appreciate your help if
you can figure out something.
Run If: ( 'tmpLocation' != $NULL$ ) AND ( 'tmpLocation' != )
Action 1: Set fields
tmpQuery = ((($tmpQuery$ + OR 'LOCATION' = ) + ) + $tmpChar$) +
Action 2: Go To Guide Label
When I select the value in the LOCATION field = Toronto | Houston |
Sacramento |
Then I get the following result
tmpchar =Sacramento
tmpQuery = OR 'LOCATION' = Toronto OR 'LOCATION' =
Houston
Couple of questions:
1. How do we get rid of the OR at the beginning
2. The tmpQuery doesn't seem to get the third value. I looked at
the log and it doesn't fire the Active link since $tmpLocation$ !=
Thanks
Mike
On 8/21/07, Opela, Gary L Contr OC-ALC/ITMA
[EMAIL PROTECTED] wrote:
Okay, my suggestion is that whenever the user chooses a
location, on
menu/row choice, set location = location + X where X is some
delimiter
you choose.
Next, before you do the table refresh, you need to see if that
delimiter
is in the location field, if it is, then use substr and strstr
to parse
out all of the values in that field and create a dynamic query.
So, let's say that location = Toronto | Houston | Sacremento |
You would want the table qualification to state: ('Location' =
Toronto
OR 'Location' = Houston OR 'Location' = Sacremento) AND
You will need a guide that contains the following active links:
First Active Link:
Set tmpLocation = $Location$This will allow
you to
parse Location without modifying what the user put in the
Location field
Call guide below:
Guide:
First Active Link:
Set tmpInt = STRSTR($tmpLocation$, |)
This gives you the location of the first |
symbol,
assuming you use | as your delimiter.
Set tmpChar = RTRIM(SUBSTR($tmpLocation$, 0, $tmpInt$)))
This will give you your first location, up to the
first
Pipe symbol
Set tmpLocation = LTRIM(SUBSTR($tmpLocation$, $tmpInt$))
This will give you the rest of the location,
after the
first
Second Active Link:
If $tmpLocation$ != $NULL$ AND $tmpLocation$ !=
Set tmpQuery = $tmpQuery$ + OR 'Location' = +
$tmpChar$
GOTO Guide Label Start
Third Active Link: (this one is outside of the guide
Refresh Table field
Then the qualification on your table field will be:
(EXTERNAL($tmpQuery$) AND ('POSITION' =
$POSITION$))
Now granted, I didn't note in detail everything that needs to
happen.
For instance, the
JOB (Atlanta, Dallas, other): Full-time hire for advanced Remedy developer
Hello ARSListers! First and foremost: PLEASE DO NOT REPLY TO THIS EMAIL ADDRESS. All submissions should go to [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] for proper consideration. We are currently searching for a full time Remedy Developer. The position is within our research development team and involves pure development, with very little daily administration. Integration skills will be a key factor! This is a fast paced environment with constant challenges to keep things interesting. Be prepared to measure up to your peers as we have a very strong existing Remedy team. Manages and provides technical guidance to the staff in the development, maintenance and the integration of a corporate and business system architectures. Supervises, guides and provides technical support and training to the systems architecture staff and assists the manager in the review and evaluation of the work of the staff, planning, organizing and controlling the activities of the section and in the development of the overall project plans and timetables. Leads the architecture staff in the development, specification and communication of the firm's technology architecture plan and the infrastructure components required to support it. Consults with IT and client management in the development of tactical systems plans and directions to assure the integration of the corporate and distributed and/or client server business area architectures. Advises on systems development opportunities that can be utilized or adapted to meet business area objectives. Assists in all levels of supervision and may perform management functions in the absence of the manager or may act as project manager for major projects. Work is performed with minimal direction and reviewed by senior management. Provides solutions to a diverse range of complex problems. Typically requires a Bachelor's degree in computer science or a related discipline with an advanced degree preferred and 5 - 8 years experience in information systems architecture methodologies, or an equivalent combination of education and work experience. Requires an extensive knowledge of systems architecture, excellent consultative and communications skills, the ability to work effectively with client and IT management and staffs, management skills and a strong analytical ability. (THIS JOB SUPPORTS THE DEVELOPMENT OF CUSTOMER PRODUCTS.) This candidate must be high-functioning in the Remedy 7.X/Oracle environment. Complete comfort in 100% custom-developed environments is essential. The position requires an ability to construct external integrations outside of the AR System space through the use of industry standard web services and other available tools. The ideal indivisual will be self-managed, with the capability to take custom design projects from front-end business requirements through completion. The candidate must have a RAC/RSP certification OR be able to prove commensurate work/project experience. Preferred Qualification: Basic Solaris, Oracle, and reporting skills are advantageous, but not required if a demonstrated skill within Remedy is sufficient. Preferred Location: Ideally the candidate will reside in Atlanta, Georgia with a secondary preference of Dallas, Texas, but for the correct applicant virtual office could be considered. Mark Nies| Recruitment Business Partner AVAYA |211 Mt. Airy Rd| Basking Ridge, NJ IP Phone 908-953-4095| [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Wait icon and text while processing
We have something like that. When a user submits a report to be processed, we have a read-only (modal) dialog which appears. Using active links that run on refresh, we update a series of flat buttons to give the appearance of a progress bar which moves back and forth. These active links also check the status of a background form, which the external process is responsible for updating. When the background form has been updated by the external process, the dialog closes. Make sense? I guess it all boils down to more details. What results are you waiting for? How are these results being processed? How is Remedy instructed that the processing is completed? Ben From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mahan, Janet L [EQ] Sent: Monday, August 27, 2007 5:20 PM To: arslist@ARSLIST.ORG Subject: Wait icon and text while processing Has anyone created workflow to pop up an icon and or message while waiting for results to return on the mid-tier? We are using mid-tier version 7 against a 6.0.1 ARS server. Janet Mahan Network Systems Administrator II EMBARQ Voice: 941-766-6199 | Wireless: 321-356-0128 | Fax: 941-766-6199 Email: [EMAIL PROTECTED] Voice | Data | Internet | Wireless | Entertainment This e-mail is the property of EMBARQ and may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender and delete all copies of the message. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
embedded unotification rl
Has anybody looked for or found where the url that is in notifications in service desk ITS 7.x is located? I'd like to change the verbiage and have it make sense to the recipients. Thank You, Chris Doble Mobile: 949-533-5346 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Menu drop down
If you have the character field on which the menu is attached display as a Drop-down field, that would satisfy his request. I think that may be an ARS 7.x feature, though. Rick On 8/27/07, Mahan, Janet L [EQ] [EMAIL PROTECTED] wrote: ** I have a customer that wants to see the menu items drop down from the field instead of the menu opening to the side of the field on the mid-tier. Is there a way to do that without going outside of ARS? We are using a 7.0 mid-tier and have a 6.0.1 ARS server. Thanks, Janet Mahan Network Systems Administrator II EMBARQ Voice: 941-766-6199 | Wireless: 321-356-0128 | Fax: 941-766-6199 Email: [EMAIL PROTECTED] Voice | Data | Internet | Wireless | Entertainment ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Menu drop down
I think that feature was introduced in one of the 6.x versions... _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, August 27, 2007 4:34 PM To: arslist@ARSLIST.ORG Subject: Re: Menu drop down ** If you have the character field on which the menu is attached display as a Drop-down field, that would satisfy his request. I think that may be an ARS 7.x feature, though. Rick On 8/27/07, Mahan, Janet L [EQ] [EMAIL PROTECTED] wrote: ** I have a customer that wants to see the menu items drop down from the field instead of the menu opening to the side of the field on the mid-tier. Is there a way to do that without going outside of ARS? We are using a 7.0 mid-tier and have a 6.0.1 ARS server. Thanks, Janet Mahan Network Systems Administrator II EMBARQ Voice: 941-766-6199 | Wireless: 321-356-0128 | Fax: 941-766-6199 Email: [EMAIL PROTECTED] Voice | Data | Internet | Wireless | Entertainment __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: embedded unotification rl
What I did was to turn off include the URL on the filter and add the URL details to the appropriate SYS:Notification Message. -Original Message- From: Chris Doble [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Mon, 27 Aug 2007 5:30 pm Subject: embedded unotification rl ** Has anybody looked for or found where the url that is in notifications in service desk ITS 7.x is located? ? I'd like to change the verbiage and have it make sense to the recipients. ? Thank You, ? Chris Doble Mobile: 949-533-5346 __20060125___This posting was submitted with HTML in it___ Email and AIM finally together. You've gotta check out free AOL Mail! - http://mail.aol.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OT: Stephanie Miller
Normally I wouldn't do this to such a large and diverse audience but Stephanie Miller is known to many on this list that I do not know how to contact individually. Stephanie is the AR System administstor at Hershey Foods. She has given presentations at RUG and WARUG. Stephanies' daughter Kyla passed away over the weekend after fighting the good fight with Cancer for 3 years. Please join me in expressing condolences to Stephanie and her family. Dave -- [EMAIL PROTECTED] (Wireless)
Re: OT: Stephanie Miller
I'm not sure that I have met Stephanie at RUG, but I would like to let her know that she and her Family are in my prayers. It's a hard thing to lose a child. Stephanie, please know that there are many out there who care. You and yours are in my thoughts and my prayers. Warren R. Baltimore II On 8/27/07, Shellman, David [EMAIL PROTECTED] wrote: Normally I wouldn't do this to such a large and diverse audience but Stephanie Miller is known to many on this list that I do not know how to contact individually. Stephanie is the AR System administstor at Hershey Foods. She has given presentations at RUG and WARUG. Stephanies' daughter Kyla passed away over the weekend after fighting the good fight with Cancer for 3 years. Please join me in expressing condolences to Stephanie and her family. Dave -- [EMAIL PROTECTED] (Wireless) -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Undo Archiving
Hi, Need help related to archiving. Suppose we have a Form A and we have archived the records from this form to Form B. I want to know if there is any way in Remedy to bring back selected records from archive form to Original form i.e. Form B to Form A. We are using version 7 on Solaris 10 box. Thanks, Rakshit ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
