Re: Remedy Home Page Ideas

[Covert, Jack]

Nice idea, thanks!

Sent from my Windows Mobile® phone.

-Original Message-
From: Carey Matthew Black 
Sent: Thursday, July 02, 2009 5:52 PM
To: arslist@ARSLIST.ORG 
Subject: Re: Remedy Home Page Ideas

Jack,

One of the things that I did with our home page was to create a kind
of bookmark system. Basically it is a form that implements as many of
the Window Open operations from a data driven approach. So the user
can "bookmark" a Form, a Query, or even a Report operation. Then a
table field on the Home Page allows them to "jump" to that bookmark.

So in short, the users can login, and double click on a row in a table
field to get to any data/report/form in AR system.

It is a big step forward from the "Application List" in my opinion.

--=20
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS =3D Action Request System(Remedy)

Love, then teach
Solution =3D People + Process + Tools
Fast, Accurate, Cheap Pick two.

On Thu, Jul 2, 2009 at 6:56 PM, Covert, Jack wrot=
e:
> Thanks. =A0I was hoping others could spark my imagination by telling me w=
hat they have done. =A0:)



> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:arsl...@arsl=
IST.ORG] On Behalf Of Covert, Jack
> Sent: Thursday, July 02, 2009 10:49 AM
> To: arslist@ARSLIST.ORG
> Subject: Remedy Home Page Ideas
>
> **
>
> So the Remedy home page sucks. =A0I don't like the application links, the=
y aren't user friendly. =A0I have some ideas on how I'd like to implement s=
omething better but would like to see what other people have done.
>
> So if you have something that is really cool and want to show it off plea=
se let me know. =A0Thanks!!
>
> Jack Covert
> Corporate IT
> Remedy Support Team
>
>
> Remedy Support Team Home Page
>
> http://collaborate.mckesson.com/sites/esm/remedy

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Re: How do I Change the ARAdmin password Remedy uses Without having Remedy up

[Howard Richter]

Rabi,

Its very simple, I work with a product that I have loved since 1996 and a
group of people that are the most caring and helpful group that has ever
existed.

May Remedy live forever.

As has been said have a great July 4th.

Howard

On Thu, Jul 2, 2009 at 5:58 PM, Rabi Tripathi  wrote:

> Howard:
> Good money + a job you love = the same job + good money +  a glass of
> margarita
>
> A job you do because it pays + good money = good money - the job  +/-
> retirement + buckets of margarita
>
> A job you do because it pays + old age + enough nest egg = enough money +
> retirement - the job + your daily dose of fiber drink, any flavor
>
> A job you do because it pays + you can't deal with ITSM at 7+ any more =
>  fuzz factor * (your remedy job) + your retirement plan / nightmares +
> {dilemma: to spend or not to spend on Margarita}
>
> A job you do because it pays + collective wall street greed = (plenty of
> headache) ^ uncertainty + (your remedy job)^(1/100) +/- retirement + as many
> glasses of water as you want
>
> --- On Thu, 7/2/09, Howard Richter  wrote:
>
> > From: Howard Richter 
> > Subject: Re: How do I Change the ARAdmin password Remedy uses Without
> having Remedy up
> > To: arslist@ARSLIST.ORG
> > Date: Thursday, July 2, 2009, 3:16 PM
>  > **
> > I thought Doug retired with his millions of dollars he
> > gets from BMC.
> >
> > Howard
> >
> >
> > On Thu, Jul 2, 2009 at 3:11 PM,
> > Warren Baltimore 
> > wrote:
> >
> > **
> > H.
> >
> > I'm not sure we should trust this Doug Mueller
> > guy
> >
> > I mean, really?  What kind of Remedy work has he ever
> > done?
> >
> > :-p
> >
> > Always good to see you on the list Doug!
> >
> >
> >
> >
> >
> > On Thu, Jul 2, 2009 at 1:24 PM,
> > Mueller, Doug 
> > wrote:
> >
> > Ray,
> >
> > The information folks have given you is almost correct.
> >
> > 1) You are indeed going to need to edit the file ar.conf.
> >  Specifically the
> >
> >   line Db-password:
> >
> >   You will notice that it is an encrypted string.  You
> > will type in the
> >   CLEAR TEXT password.
> >
> > 2) Start the AR System server.  It will recognize that the
> > value for
> >   Db-password is not encrypted and will try and use the
> > value that is there
> >
> >   as it is for the password.
> >
> >   Since you have put in the correct password, all is OK.
> >
> > So, far, everything is correct with the advice you were
> > given.
> >
> > Now is where there is another step
> >
> > 3) The AR System server will not do anything to that
> > password in the file.  So,
> >
> >   the ar.conf file has a clear text password in it.
> >
> >   You want to IMMEDIATELY go into the Server Information
> > screens and change
> >   the password through the AR System to something new.
> >  This will get an
> >   encrypted version of the new password in the file.
> >
> >
> >   If you really want it to be the same password, you can
> > simply specify the
> >   same password as the new password (most DBs will allow
> > this).  If there is
> >   a problem, just change it to something else, then change
> > it back.
> >
> >
> >
> > So, the information about how to get going is correct, you
> > just need the final
> > step of changing the password through the AR System
> > configuration interface to
> > get the password in ar.conf encrypted.
> >
> >
> > Doug Mueller
> >
> >
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:arsl...@arslist.org]
> > On Behalf Of Lyle Taylor
> > Sent: Thursday, July 02, 2009 10:19 AM
> >
> > To: arslist@ARSLIST.ORG
> > Subject: Re: How do I Change the ARAdmin password Remedy
> > uses Without having Remedy up
> >
> > I've heard (but never tried) that you can put the
> > unencrypted password in ar.conf, and the AR server will
> > catch it, encrypt it and use that from then on.  That
> > probably won't change the database password, but, if
> > that works, you would be able to at least put your new
> > password in and have it use it.  The line you're
> > looking for in ar.conf is "Db-password:"
> >
> >
> > Good luck,
> > Lyle
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:arsl...@arslist.org]
> > On Behalf Of Ray T.
> >
> > Sent: Thursday, July 02, 2009 11:14 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: How do I Change the ARAdmin password Remedy
> > uses Without having Remedy up
> >
> > My environment is ARS 6.3 p20, Oracle 9.0.2.8.
> >
> >
> > On Thu, Jul 2, 2009 at 1:10 PM, Ray T.
> > wrote:
> > > Hi all, I am trying to setup an instance of Remedy
> > that is a copy of
> > > the production. I copied the file system and had the
> > oracle database
> >
> > > copied as well, and then made changes as necessary,
> > but I hit a wall.
> > >
> > > unfortunately, the aradmin password was changed in the
> > copied
> > > database. When the new instance of Remedy starts and
> > tries to connect
> >
> > > to the copied database, it of course tries to use the

Re: Remedy Home Page Ideas

[Carey Matthew Black]

Jack,

One of the things that I did with our home page was to create a kind
of bookmark system. Basically it is a form that implements as many of
the Window Open operations from a data driven approach. So the user
can "bookmark" a Form, a Query, or even a Report operation. Then a
table field on the Home Page allows them to "jump" to that bookmark.

So in short, the users can login, and double click on a row in a table
field to get to any data/report/form in AR system.

It is a big step forward from the "Application List" in my opinion.

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

On Thu, Jul 2, 2009 at 6:56 PM, Covert, Jack wrote:
> Thanks.  I was hoping others could spark my imagination by telling me what 
> they have done.  :)



> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Covert, Jack
> Sent: Thursday, July 02, 2009 10:49 AM
> To: arslist@ARSLIST.ORG
> Subject: Remedy Home Page Ideas
>
> **
>
> So the Remedy home page sucks.  I don't like the application links, they 
> aren't user friendly.  I have some ideas on how I'd like to implement 
> something better but would like to see what other people have done.
>
> So if you have something that is really cool and want to show it off please 
> let me know.  Thanks!!
>
> Jack Covert
> Corporate IT
> Remedy Support Team
>
>
> Remedy Support Team Home Page
>
> http://collaborate.mckesson.com/sites/esm/remedy

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Re: Remedy Home Page Ideas

[Covert, Jack]

Thanks.  I was hoping others could spark my imagination by telling me what they 
have done.  :)

Sent from my Windows Mobile® phone.

-Original Message-
From: Givens, Gregory CONT 
Sent: Thursday, July 02, 2009 12:55 PM
To: arslist@ARSLIST.ORG 
Subject: Re: Remedy Home Page Ideas

This is a multi-part message in MIME format.

--=_NextPart_000_0124_01C9FB24.FF27E990
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: 7bit

Jack,

There really is no limit to what you can put on a Home Page
Some of mine have Tables where the row selected displays the ticket in a view 
field
Some have a flash board on them so management can see some statistics
A couple have a scrolling text marquee so managers can put out messages
The only limit is imagination.

Greg Givens 
Millington Consolidated Data Center (MILL-CDC)


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Covert, Jack
Sent: Thursday, July 02, 2009 10:49 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Home Page Ideas

** 

So the Remedy home page sucks.  I don't like the application links, they aren't 
user friendly.  I have some ideas on how I'd like to implement something better 
but would like to see what other people have done.

So if you have something that is really cool and want to show it off please let 
me know.  Thanks!!

Jack Covert

Corporate IT

Remedy Support Team


Remedy Support Team Home Page

http://collaborate.mckesson.com/sites/esm/remedy


Remedy Q&A Sessions on Thursdays @ 10:30 AM PT

Details on Remedy Support Team Home Page

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Re: How do I Change the ARAdmin password Remedy uses Without having Remedy up

[Rabi Tripathi]

Howard:
Good money + a job you love = the same job + good money +  a glass of margarita

A job you do because it pays + good money = good money - the job  +/- 
retirement + buckets of margarita

A job you do because it pays + old age + enough nest egg = enough money + 
retirement - the job + your daily dose of fiber drink, any flavor

A job you do because it pays + you can't deal with ITSM at 7+ any more =  fuzz 
factor * (your remedy job) + your retirement plan / nightmares + {dilemma: to 
spend or not to spend on Margarita}

A job you do because it pays + collective wall street greed = (plenty of 
headache) ^ uncertainty + (your remedy job)^(1/100) +/- retirement + as many 
glasses of water as you want

--- On Thu, 7/2/09, Howard Richter  wrote:

> From: Howard Richter 
> Subject: Re: How do I Change the ARAdmin password Remedy uses Without having 
> Remedy up
> To: arslist@ARSLIST.ORG
> Date: Thursday, July 2, 2009, 3:16 PM
> **
> I thought Doug retired with his millions of dollars he
> gets from BMC.
>  
> Howard
> 
> 
> On Thu, Jul 2, 2009 at 3:11 PM,
> Warren Baltimore 
> wrote:
> 
> ** 
> H.
>  
> I'm not sure we should trust this Doug Mueller
> guy
>  
> I mean, really?  What kind of Remedy work has he ever
> done?
>  
> :-p
>  
> Always good to see you on the list Doug!
> 
> 
> 
> 
> 
> On Thu, Jul 2, 2009 at 1:24 PM,
> Mueller, Doug 
> wrote:
> 
> Ray,
> 
> The information folks have given you is almost correct.
> 
> 1) You are indeed going to need to edit the file ar.conf.
>  Specifically the
> 
>   line Db-password:
> 
>   You will notice that it is an encrypted string.  You
> will type in the
>   CLEAR TEXT password.
> 
> 2) Start the AR System server.  It will recognize that the
> value for
>   Db-password is not encrypted and will try and use the
> value that is there
> 
>   as it is for the password.
> 
>   Since you have put in the correct password, all is OK.
> 
> So, far, everything is correct with the advice you were
> given.
> 
> Now is where there is another step
> 
> 3) The AR System server will not do anything to that
> password in the file.  So,
> 
>   the ar.conf file has a clear text password in it.
> 
>   You want to IMMEDIATELY go into the Server Information
> screens and change
>   the password through the AR System to something new.
>  This will get an
>   encrypted version of the new password in the file.
> 
> 
>   If you really want it to be the same password, you can
> simply specify the
>   same password as the new password (most DBs will allow
> this).  If there is
>   a problem, just change it to something else, then change
> it back.
> 
> 
> 
> So, the information about how to get going is correct, you
> just need the final
> step of changing the password through the AR System
> configuration interface to
> get the password in ar.conf encrypted.
> 
> 
> Doug Mueller
> 
> 
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org]
> On Behalf Of Lyle Taylor
> Sent: Thursday, July 02, 2009 10:19 AM
> 
> To: arslist@ARSLIST.ORG
> Subject: Re: How do I Change the ARAdmin password Remedy
> uses Without having Remedy up
> 
> I've heard (but never tried) that you can put the
> unencrypted password in ar.conf, and the AR server will
> catch it, encrypt it and use that from then on.  That
> probably won't change the database password, but, if
> that works, you would be able to at least put your new
> password in and have it use it.  The line you're
> looking for in ar.conf is "Db-password:"
> 
> 
> Good luck,
> Lyle
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org]
> On Behalf Of Ray T.
> 
> Sent: Thursday, July 02, 2009 11:14 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: How do I Change the ARAdmin password Remedy
> uses Without having Remedy up
> 
> My environment is ARS 6.3 p20, Oracle 9.0.2.8.
> 
> 
> On Thu, Jul 2, 2009 at 1:10 PM, Ray T.
> wrote:
> > Hi all, I am trying to setup an instance of Remedy
> that is a copy of
> > the production. I copied the file system and had the
> oracle database
> 
> > copied as well, and then made changes as necessary,
> but I hit a wall.
> >
> > unfortunately, the aradmin password was changed in the
> copied
> > database. When the new instance of Remedy starts and
> tries to connect
> 
> > to the copied database, it of course tries to use the
> aradmin password
> > from production and it fails to connect. I don't
> know the password for
> > aradmin user in production database (don't ask).
> 
> >
> > How can I tell Remedy, when it's not running, to
> use a certain
> > password for aradmin? I thought the password was
> encrypted in ar.conf,
> > but I don't see it there. Not that it would help,
> because it would be
> 
> > in encrypted form. Where does Remedy store aradmin
> password? Can't be
> > in the database.
> >
> > Other than doing an "upgrade" install of AR
> Server on the copied
> > insta

Re: How do I Change the ARAdmin password Remedy uses Without having Remedy up

[Ray T.]

Wow, folks you guys overwhelm me, in a good way. That was a lot of
help in short amount of time.

And then there's an arslister named Doug who takes it a notch up with
a fine touch. :)

Thank you guys, and thank you Doug...for replying and for having the
foresight to have ARS be smart enough to work with clear text
password. It worked, and yes the password is not clear text any more.

For those in the US, happy independence day.

On Thu, Jul 2, 2009 at 3:16 PM, Howard Richter wrote:
> **
> I thought Doug retired with his millions of dollars he gets from BMC.
>
> Howard
>
> On Thu, Jul 2, 2009 at 3:11 PM, Warren Baltimore 
> wrote:
>>
>> **
>> H.
>>
>> I'm not sure we should trust this Doug Mueller guy
>>
>> I mean, really?  What kind of Remedy work has he ever done?
>>
>> :-p
>>
>> Always good to see you on the list Doug!
>>
>> On Thu, Jul 2, 2009 at 1:24 PM, Mueller, Doug 
>> wrote:
>>>
>>> Ray,
>>>
>>> The information folks have given you is almost correct.
>>>
>>> 1) You are indeed going to need to edit the file ar.conf.  Specifically
>>> the
>>>   line Db-password:
>>>
>>>   You will notice that it is an encrypted string.  You will type in the
>>>   CLEAR TEXT password.
>>>
>>> 2) Start the AR System server.  It will recognize that the value for
>>>   Db-password is not encrypted and will try and use the value that is
>>> there
>>>   as it is for the password.
>>>
>>>   Since you have put in the correct password, all is OK.
>>>
>>> So, far, everything is correct with the advice you were given.
>>>
>>> Now is where there is another step
>>>
>>> 3) The AR System server will not do anything to that password in the
>>> file.  So,
>>>   the ar.conf file has a clear text password in it.
>>>
>>>   You want to IMMEDIATELY go into the Server Information screens and
>>> change
>>>   the password through the AR System to something new.  This will get an
>>>   encrypted version of the new password in the file.
>>>
>>>   If you really want it to be the same password, you can simply specify
>>> the
>>>   same password as the new password (most DBs will allow this).  If there
>>> is
>>>   a problem, just change it to something else, then change it back.
>>>
>>>
>>> So, the information about how to get going is correct, you just need the
>>> final
>>> step of changing the password through the AR System configuration
>>> interface to
>>> get the password in ar.conf encrypted.
>>>
>>> Doug Mueller
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
>>> Sent: Thursday, July 02, 2009 10:19 AM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: How do I Change the ARAdmin password Remedy uses Without
>>> having Remedy up
>>>
>>> I've heard (but never tried) that you can put the unencrypted password in
>>> ar.conf, and the AR server will catch it, encrypt it and use that from then
>>> on.  That probably won't change the database password, but, if that works,
>>> you would be able to at least put your new password in and have it use it.
>>>  The line you're looking for in ar.conf is "Db-password:"
>>>
>>> Good luck,
>>> Lyle
>>>
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:arsl...@arslist.org] On Behalf Of Ray T.
>>> Sent: Thursday, July 02, 2009 11:14 AM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: How do I Change the ARAdmin password Remedy uses Without
>>> having Remedy up
>>>
>>> My environment is ARS 6.3 p20, Oracle 9.0.2.8.
>>>
>>> On Thu, Jul 2, 2009 at 1:10 PM, Ray T. wrote:
>>> > Hi all, I am trying to setup an instance of Remedy that is a copy of
>>> > the production. I copied the file system and had the oracle database
>>> > copied as well, and then made changes as necessary, but I hit a wall.
>>> >
>>> > unfortunately, the aradmin password was changed in the copied
>>> > database. When the new instance of Remedy starts and tries to connect
>>> > to the copied database, it of course tries to use the aradmin password
>>> > from production and it fails to connect. I don't know the password for
>>> > aradmin user in production database (don't ask).
>>> >
>>> > How can I tell Remedy, when it's not running, to use a certain
>>> > password for aradmin? I thought the password was encrypted in ar.conf,
>>> > but I don't see it there. Not that it would help, because it would be
>>> > in encrypted form. Where does Remedy store aradmin password? Can't be
>>> > in the database.
>>> >
>>> > Other than doing an "upgrade" install of AR Server on the copied
>>> > instance, what option do I have?
>>> >
>>> > I hesitate to change the password in prod and then copy
>>> > ar.conf...because I suspect that some external stuff may be tapping
>>> > into the database there using aradmin account.
>>> >
>>> > TIA.
>>> >
>>>
>>>
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>>> Pl

sql failing with port 1433 & Instance Name

[Remedy Muse]

Thanks you guys fo the info.? I was able to locate the "Instance Name" and 
discovered that port 1433 was not good to use.? Had to use another port #.

Thanks for the info!!!

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Re: Rant: RE: SW00327272

[Meyer, Jennifer L]

Pre-7.X, ITSM was more-or-less ironed out.  Every time I find one of these, I 
feel like a whiner.  It's just that there are so many.


Jennifer Meyer


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
Sent: Thursday, July 02, 2009 3:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Rant: RE: SW00327272

** The entire ITSM suite is riddled with bugs similar to this. I have only been 
working with 7.1 ITSM for a couple of months but am amazed at how many issues 
we have run into. Found one the other day that has to do with auto assigning a 
Problem Manager. Took me hours to track down what was wrong and the fix turned 
out to be a simple field replacement in a qualification. BMC has known of the 
issue for months, has released numerous patches, but this issue is still not 
available in a release.
On Thu, Jul 2, 2009 at 10:42 PM, Meyer, Jennifer L 
mailto:jennifer.me...@its.nc.gov>> wrote:
I went to the trouble of fixing the underlying problem to bring the workflow in 
line with the other audit forms and sending the definition files to BMC.  They 
haven't sent word whether they'll put in a hotfix yet, though.  It's not as if 
they have to perform any work, I've done it already.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
Longwing
Sent: Thursday, July 02, 2009 12:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Rant: RE: SW00327272

Fortunately, you have a 'fix' for yours...just index the darn field...:)

 _

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, 
Jennifer L
Sent: Thursday, July 02, 2009 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Rant: RE: SW00327272


**

As always, Jason, your insight into the depths of the corporate mind
astounds and delights me.



Jennifer Meyer

 _

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason
Sent: Thursday, July 02, 2009 11:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Rant: RE: SW00327272



You're missing the point. This is just 1 of the built-in job security
features that BMC has so kindly built into ITSM for us high by consultants
and developers. :-)


Jason



 _

From: "Meyer, Jennifer L" 
mailto:jennifer.me...@its.nc.gov>>
To: arslist@ARSLIST.ORG
Sent: Thursday, July 2, 2009 6:20:34 PM
Subject: Re: Rant: RE: SW00327272

**

BMC has created defect # SW00329945 for the issue you have reported.

Yes, this past May.



Actually, this one was rather straight-forward.  The notification audit
table timed out every time it was refreshed.   When I checked the
qualifications, the field it was searching on was non-indexed.  Other forms'
notification audit tables search on an indexed field, e.g. HPD:Help Desk
Audit Log, CHG:Infrastructure Change Audit Log.  Just TMS:Audit Log doesn't
search on that field: it has its own special guid field.



Come to think of it, I think one of the users told me a week or so ago that
one of the Problem audit logs is timing out as well..



Jennifer Meyer

 _

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Re: Notifier Log

[Lyle Taylor]

Along with record "updation".

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ben Chernys
Sent: Thursday, July 02, 2009 2:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Notifier Log

**
It's 100,000.
It's in common use in India - along with "doing the needful"
http://en.wikipedia.org/wiki/Lakh
Cheers,
Ben


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: July 2, 2009 2:59 PM
To: arslist@ARSLIST.ORG
Subject: OT: Notifier Log
**
I haven't seen/heard the word "lakh" in years!
If I remember correctly, that represents thousand?

Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Saravanan Palaniappan
Sent: Thursday, July 02, 2009 7:01 AM
To: arslist@ARSLIST.ORG
Subject: NTE: Notifier Log

**
Hi List ,

Currently there is a problem in the Production server where the NTE: Notifier 
Log has got 5 lakh Records and it keeps Increasing gradually.

As per the analysis there is a escalation wriiten in teh NTE: Notifier 
[NTE:NTS:t...@00:30-CleanupNTS] which sets the Z1D Action to delete and a 
filter deletes the record in the Notifier.

How does a record gets deleted in the NTE: Notifier Log .We see that there is a 
filter [NTE:NTL:Delete_795]
has the run process to delete it . but the qualification is 'TR.z1D Action' =  
"DELETE".
But i dont see any workflow pushes z1D Action' =  "DELETE". in the  NTE: 
Notifier Log .

Please advice.

Regards
Saravanan.





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Re: Notifier Log

[Ben Chernys]

It's 100,000.
It's in common use in India - along with "doing the needful" 
http://en.wikipedia.org/wiki/Lakh
Cheers,
Ben

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: July 2, 2009 2:59 PM
To: arslist@ARSLIST.ORG
Subject: OT: Notifier Log


** 

I haven't seen/heard the word "lakh" in years! 

If I remember correctly, that represents thousand?

 

Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Saravanan Palaniappan
Sent: Thursday, July 02, 2009 7:01 AM
To: arslist@ARSLIST.ORG
Subject: NTE: Notifier Log

 

** 

Hi List ,

 

Currently there is a problem in the Production server where the NTE:
Notifier Log has got 5 lakh Records and it keeps Increasing gradually.

 

As per the analysis there is a escalation wriiten in teh NTE: Notifier
[NTE:NTS:t...@00:30-CleanupNTS] which sets the Z1D Action to delete and a
filter deletes the record in the Notifier.

 

How does a record gets deleted in the NTE: Notifier Log .We see that there
is a filter [NTE:NTL:Delete_795]

has the run process to delete it . but the qualification is 'TR.z1D Action'
=  "DELETE".

But i dont see any workflow pushes z1D Action' =  "DELETE". in the  NTE:
Notifier Log .

 

Please advice.

 

Regards

Saravanan.




 
This message, including any attachments, contains confidential information 
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this message or any of its attachments or the information contained in this
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Re: Rant: RE: SW00327272

[Frank Caruso]

The entire ITSM suite is riddled with bugs similar to this. I have only been
working with 7.1 ITSM for a couple of months but am amazed at how many
issues we have run into. Found one the other day that has to do with auto
assigning a Problem Manager. Took me hours to track down what was wrong and
the fix turned out to be a simple field replacement in a qualification. BMC
has known of the issue for months, has released numerous patches, but this
issue is still not available in a release.

On Thu, Jul 2, 2009 at 10:42 PM, Meyer, Jennifer L <
jennifer.me...@its.nc.gov> wrote:

> I went to the trouble of fixing the underlying problem to bring the
> workflow in line with the other audit forms and sending the definition files
> to BMC.  They haven't sent word whether they'll put in a hotfix yet, though.
>  It's not as if they have to perform any work, I've done it already.
>
> Jennifer Meyer
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of LJ Longwing
> Sent: Thursday, July 02, 2009 12:39 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Rant: RE: SW00327272
>
> Fortunately, you have a 'fix' for yours...just index the darn field...:)
>
>  _
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
> Sent: Thursday, July 02, 2009 9:36 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Rant: RE: SW00327272
>
>
> **
>
> As always, Jason, your insight into the depths of the corporate mind
> astounds and delights me.
>
>
>
> Jennifer Meyer
>
>  _
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Jason
> Sent: Thursday, July 02, 2009 11:30 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Rant: RE: SW00327272
>
>
>
> You're missing the point. This is just 1 of the built-in job security
> features that BMC has so kindly built into ITSM for us high by consultants
> and developers. :-)
>
>
> Jason
>
>
>
>  _
>
> From: "Meyer, Jennifer L" 
> To: arslist@ARSLIST.ORG
> Sent: Thursday, July 2, 2009 6:20:34 PM
> Subject: Re: Rant: RE: SW00327272
>
> **
>
> BMC has created defect # SW00329945 for the issue you have reported.
>
> Yes, this past May.
>
>
>
> Actually, this one was rather straight-forward.  The notification audit
> table timed out every time it was refreshed.   When I checked the
> qualifications, the field it was searching on was non-indexed.  Other
> forms'
> notification audit tables search on an indexed field, e.g. HPD:Help Desk
> Audit Log, CHG:Infrastructure Change Audit Log.  Just TMS:Audit Log doesn't
> search on that field: it has its own special guid field.
>
>
>
> Come to think of it, I think one of the users told me a week or so ago that
> one of the Problem audit logs is timing out as well..
>
>
>
> Jennifer Meyer
>
>  _
>
> From: Action Request System discussion list(ARSList) [mailto:
>
>
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>
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Re: Remedy Home Page Ideas

[Givens, Gregory CONT]

Jack,

There really is no limit to what you can put on a Home Page
Some of mine have Tables where the row selected displays the ticket in a view 
field
Some have a flash board on them so management can see some statistics
A couple have a scrolling text marquee so managers can put out messages
The only limit is imagination.

Greg Givens 
Millington Consolidated Data Center (MILL-CDC)


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Covert, Jack
Sent: Thursday, July 02, 2009 10:49 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Home Page Ideas

** 

So the Remedy home page sucks.  I don't like the application links, they aren't 
user friendly.  I have some ideas on how I'd like to implement something better 
but would like to see what other people have done.

So if you have something that is really cool and want to show it off please let 
me know.  Thanks!!

Jack Covert

Corporate IT

Remedy Support Team


Remedy Support Team Home Page

http://collaborate.mckesson.com/sites/esm/remedy


Remedy Q&A Sessions on Thursdays @ 10:30 AM PT

Details on Remedy Support Team Home Page

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smime.p7s
Description: S/MIME cryptographic signature

Re: Rant: RE: SW00327272

[Meyer, Jennifer L]

I went to the trouble of fixing the underlying problem to bring the workflow in 
line with the other audit forms and sending the definition files to BMC.  They 
haven't sent word whether they'll put in a hotfix yet, though.  It's not as if 
they have to perform any work, I've done it already.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Thursday, July 02, 2009 12:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Rant: RE: SW00327272

Fortunately, you have a 'fix' for yours...just index the darn field...:)

  _

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, July 02, 2009 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Rant: RE: SW00327272


**

As always, Jason, your insight into the depths of the corporate mind
astounds and delights me.



Jennifer Meyer

  _

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jason
Sent: Thursday, July 02, 2009 11:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Rant: RE: SW00327272



You're missing the point. This is just 1 of the built-in job security
features that BMC has so kindly built into ITSM for us high by consultants
and developers. :-)


Jason



  _

From: "Meyer, Jennifer L" 
To: arslist@ARSLIST.ORG
Sent: Thursday, July 2, 2009 6:20:34 PM
Subject: Re: Rant: RE: SW00327272

**

BMC has created defect # SW00329945 for the issue you have reported.

Yes, this past May.



Actually, this one was rather straight-forward.  The notification audit
table timed out every time it was refreshed.   When I checked the
qualifications, the field it was searching on was non-indexed.  Other forms'
notification audit tables search on an indexed field, e.g. HPD:Help Desk
Audit Log, CHG:Infrastructure Change Audit Log.  Just TMS:Audit Log doesn't
search on that field: it has its own special guid field.



Come to think of it, I think one of the users told me a week or so ago that
one of the Problem audit logs is timing out as well..



Jennifer Meyer

  _

From: Action Request System discussion list(ARSList) [mailto:

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Re: How do I Change the ARAdmin password Remedy uses Without having Remedy up

[Howard Richter]

I thought Doug retired with his millions of dollars he gets from BMC.

Howard

On Thu, Jul 2, 2009 at 3:11 PM, Warren Baltimore
wrote:

> ** H.
>
> I'm not sure we should trust this Doug Mueller guy
>
> I mean, really?  What kind of Remedy work has he ever done?
>
> :-p
>
> Always good to see you on the list Doug!
>
>   On Thu, Jul 2, 2009 at 1:24 PM, Mueller, Doug wrote:
>
>> Ray,
>>
>> The information folks have given you is almost correct.
>>
>> 1) You are indeed going to need to edit the file ar.conf.  Specifically
>> the
>>   line Db-password:
>>
>>   You will notice that it is an encrypted string.  You will type in the
>>   CLEAR TEXT password.
>>
>> 2) Start the AR System server.  It will recognize that the value for
>>   Db-password is not encrypted and will try and use the value that is
>> there
>>   as it is for the password.
>>
>>   Since you have put in the correct password, all is OK.
>>
>> So, far, everything is correct with the advice you were given.
>>
>> Now is where there is another step
>>
>> 3) The AR System server will not do anything to that password in the file.
>>  So,
>>   the ar.conf file has a clear text password in it.
>>
>>   You want to IMMEDIATELY go into the Server Information screens and
>> change
>>   the password through the AR System to something new.  This will get an
>>   encrypted version of the new password in the file.
>>
>>   If you really want it to be the same password, you can simply specify
>> the
>>   same password as the new password (most DBs will allow this).  If there
>> is
>>   a problem, just change it to something else, then change it back.
>>
>>
>> So, the information about how to get going is correct, you just need the
>> final
>> step of changing the password through the AR System configuration
>> interface to
>> get the password in ar.conf encrypted.
>>
>> Doug Mueller
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org] On Behalf Of Lyle Taylor
>> Sent: Thursday, July 02, 2009 10:19 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: How do I Change the ARAdmin password Remedy uses Without
>> having Remedy up
>>
>> I've heard (but never tried) that you can put the unencrypted password in
>> ar.conf, and the AR server will catch it, encrypt it and use that from then
>> on.  That probably won't change the database password, but, if that works,
>> you would be able to at least put your new password in and have it use it.
>>  The line you're looking for in ar.conf is "Db-password:"
>>
>> Good luck,
>> Lyle
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org] On Behalf Of Ray T.
>> Sent: Thursday, July 02, 2009 11:14 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: How do I Change the ARAdmin password Remedy uses Without
>> having Remedy up
>>
>> My environment is ARS 6.3 p20, Oracle 9.0.2.8.
>>
>> On Thu, Jul 2, 2009 at 1:10 PM, Ray T. wrote:
>> > Hi all, I am trying to setup an instance of Remedy that is a copy of
>> > the production. I copied the file system and had the oracle database
>> > copied as well, and then made changes as necessary, but I hit a wall.
>> >
>> > unfortunately, the aradmin password was changed in the copied
>> > database. When the new instance of Remedy starts and tries to connect
>> > to the copied database, it of course tries to use the aradmin password
>> > from production and it fails to connect. I don't know the password for
>> > aradmin user in production database (don't ask).
>> >
>> > How can I tell Remedy, when it's not running, to use a certain
>> > password for aradmin? I thought the password was encrypted in ar.conf,
>> > but I don't see it there. Not that it would help, because it would be
>> > in encrypted form. Where does Remedy store aradmin password? Can't be
>> > in the database.
>> >
>> > Other than doing an "upgrade" install of AR Server on the copied
>> > instance, what option do I have?
>> >
>> > I hesitate to change the password in prod and then copy
>> > ar.conf...because I suspect that some external stuff may be tapping
>> > into the database there using aradmin account.
>> >
>> > TIA.
>> >
>>
>>
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>>
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Re: How do I Change the ARAdmin password Remedy uses Without having Remedy up

[Warren Baltimore]

H.

I'm not sure we should trust this Doug Mueller guy

I mean, really?  What kind of Remedy work has he ever done?

:-p

Always good to see you on the list Doug!

On Thu, Jul 2, 2009 at 1:24 PM, Mueller, Doug  wrote:

> Ray,
>
> The information folks have given you is almost correct.
>
> 1) You are indeed going to need to edit the file ar.conf.  Specifically the
>   line Db-password:
>
>   You will notice that it is an encrypted string.  You will type in the
>   CLEAR TEXT password.
>
> 2) Start the AR System server.  It will recognize that the value for
>   Db-password is not encrypted and will try and use the value that is there
>   as it is for the password.
>
>   Since you have put in the correct password, all is OK.
>
> So, far, everything is correct with the advice you were given.
>
> Now is where there is another step
>
> 3) The AR System server will not do anything to that password in the file.
>  So,
>   the ar.conf file has a clear text password in it.
>
>   You want to IMMEDIATELY go into the Server Information screens and change
>   the password through the AR System to something new.  This will get an
>   encrypted version of the new password in the file.
>
>   If you really want it to be the same password, you can simply specify the
>   same password as the new password (most DBs will allow this).  If there
> is
>   a problem, just change it to something else, then change it back.
>
>
> So, the information about how to get going is correct, you just need the
> final
> step of changing the password through the AR System configuration interface
> to
> get the password in ar.conf encrypted.
>
> Doug Mueller
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Lyle Taylor
> Sent: Thursday, July 02, 2009 10:19 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: How do I Change the ARAdmin password Remedy uses Without
> having Remedy up
>
> I've heard (but never tried) that you can put the unencrypted password in
> ar.conf, and the AR server will catch it, encrypt it and use that from then
> on.  That probably won't change the database password, but, if that works,
> you would be able to at least put your new password in and have it use it.
>  The line you're looking for in ar.conf is "Db-password:"
>
> Good luck,
> Lyle
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Ray T.
> Sent: Thursday, July 02, 2009 11:14 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: How do I Change the ARAdmin password Remedy uses Without
> having Remedy up
>
> My environment is ARS 6.3 p20, Oracle 9.0.2.8.
>
> On Thu, Jul 2, 2009 at 1:10 PM, Ray T. wrote:
> > Hi all, I am trying to setup an instance of Remedy that is a copy of
> > the production. I copied the file system and had the oracle database
> > copied as well, and then made changes as necessary, but I hit a wall.
> >
> > unfortunately, the aradmin password was changed in the copied
> > database. When the new instance of Remedy starts and tries to connect
> > to the copied database, it of course tries to use the aradmin password
> > from production and it fails to connect. I don't know the password for
> > aradmin user in production database (don't ask).
> >
> > How can I tell Remedy, when it's not running, to use a certain
> > password for aradmin? I thought the password was encrypted in ar.conf,
> > but I don't see it there. Not that it would help, because it would be
> > in encrypted form. Where does Remedy store aradmin password? Can't be
> > in the database.
> >
> > Other than doing an "upgrade" install of AR Server on the copied
> > instance, what option do I have?
> >
> > I hesitate to change the password in prod and then copy
> > ar.conf...because I suspect that some external stuff may be tapping
> > into the database there using aradmin account.
> >
> > TIA.
> >
>
>
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>
>
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> recipient(s) and may contain confidential and privileged information. Any
> unauthorized review, use, disclosure or distribution is prohibited. If you
> are not the intended recipient, please contact the sender by reply email and
> destroy all copies of the original message.
>
>
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Re: How do I Change the ARAdmin password Remedy uses Without having Remedy up

[Howard Richter]

Are we trying to change the db password or the aradmin password?

Howard

On Thu, Jul 2, 2009 at 3:06 PM, osvaldo jimenez  wrote:

> ** Hi Ray T,
> Try to change the password in DB, for ARAdmin the default password is
> AR#Admin# then edit the ar.conf file, find a line that begins with
> DB-Password if this line exists comment it (#) or delete it
>
> Be careful with capital and small letters
>
> Cheers!
>
> -Valo
>
>
>
>
>
>
>
>
> 2009/7/2 Ray T. 
>
> Hi all, I am trying to setup an instance of Remedy that is a copy of
>> the production. I copied the file system and had the oracle database
>> copied as well, and then made changes as necessary, but I hit a wall.
>>
>> unfortunately, the aradmin password was changed in the copied
>> database. When the new instance of Remedy starts and tries to connect
>> to the copied database, it of course tries to use the aradmin password
>> from production and it fails to connect. I don't know the password for
>> aradmin user in production database (don't ask).
>>
>> How can I tell Remedy, when it's not running, to use a certain
>> password for aradmin? I thought the password was encrypted in ar.conf,
>> but I don't see it there. Not that it would help, because it would be
>> in encrypted form. Where does Remedy store aradmin password? Can't be
>> in the database.
>>
>> Other than doing an "upgrade" install of AR Server on the copied
>> instance, what option do I have?
>>
>> I hesitate to change the password in prod and then copy
>> ar.conf...because I suspect that some external stuff may be tapping
>> into the database there using aradmin account.
>>
>> TIA.
>>
>>
>> ___
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>> Platinum 
>> Sponsor:rmisoluti...@verizon.netARSlist: 
>> "Where the Answers Are"
>>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: How do I Change the ARAdmin password Remedy uses Without having Remedy up

[osvaldo jimenez]

Hi Ray T,
Try to change the password in DB, for ARAdmin the default password is
AR#Admin# then edit the ar.conf file, find a line that begins with
DB-Password if this line exists comment it (#) or delete it

Be careful with capital and small letters

Cheers!

-Valo








2009/7/2 Ray T. 

> Hi all, I am trying to setup an instance of Remedy that is a copy of
> the production. I copied the file system and had the oracle database
> copied as well, and then made changes as necessary, but I hit a wall.
>
> unfortunately, the aradmin password was changed in the copied
> database. When the new instance of Remedy starts and tries to connect
> to the copied database, it of course tries to use the aradmin password
> from production and it fails to connect. I don't know the password for
> aradmin user in production database (don't ask).
>
> How can I tell Remedy, when it's not running, to use a certain
> password for aradmin? I thought the password was encrypted in ar.conf,
> but I don't see it there. Not that it would help, because it would be
> in encrypted form. Where does Remedy store aradmin password? Can't be
> in the database.
>
> Other than doing an "upgrade" install of AR Server on the copied
> instance, what option do I have?
>
> I hesitate to change the password in prod and then copy
> ar.conf...because I suspect that some external stuff may be tapping
> into the database there using aradmin account.
>
> TIA.
>
>
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> Sponsor:rmisoluti...@verizon.netARSlist: 
> "Where the Answers Are"
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Re: Remedy Home Page Ideas

[Alfred Differ]

8)

I usually put the links to documentation and training stuff in the big
empty space.  I suspect it is meant for a big view field, though, so
we can put a fully worked page in there.

On Thu, Jul 2, 2009 at 10:09 AM, Benedetto
Cantatore wrote:
> **
> When I worked at Avon, we had placed a huge button on that empty whitespace,
> and placed a jpeg of a model holding one of the Avon products.  Before we
> actually went live that was removed, which I thought was a shame because it
> looked good and made sense for that company.  Still not sure what was the
> rationale for taking that down.
>
> Ben Cantatore
> Remedy Manager
> (914) 457-6209
>
> Emerging Health IT
> 3 Odell Plaza
> Yonkers, New York 10701
>
>
 jack.cov...@mckesson.com 07/02/09 11:49 AM >>>
> **
>
> So the Remedy home page sucks.  I don’t like the application links, they
> aren’t user friendly.  I have some ideas on how I’d like to implement
> something better but would like to see what other people have done.
>
> So if you have something that is really cool and want to show it off please
> let me know.  Thanks!!
>
> Jack Covert
>
> Corporate IT
>
> Remedy Support Team
>
> Remedy Support Team Home Page
>
> http://collaborate.mckesson.com/sites/esm/remedy
>
> Remedy Q&A Sessions on Thursdays @ 10:30 AM PT
>
> Details on Remedy Support Team Home Page
>
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> Are"_
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Re: History of AR System

[Benedetto Cantatore]

Having started at version 3 and working my way through all the versions,
it makes sense.  I'm training an individual to be an admin and he gets a
bit frustrated at times.  He'll ask me, "Why did they do that?" and I'll
just shrug and say, "That's the way it is."  Not to mention all the fun
little undocumented surprises that makes Remedy such a joy to work
with.
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> adif...@gmail.com 07/02/09 1:07 PM >>>

I read the books, completed a project and then went to one formal
training class before realizing I already had the skills they covered.
My first work was on 3.0, but I think 3.2 was out before I made it to
class.

It wasn't all that hard to do that back then.  ITSM is understandably
more complex and ITIL requires a bit more brain sweat to make sure we
get it right.  8)

-al

On Mon, Jun 29, 2009 at 10:35 AM, Benedetto
Cantatore wrote:
> **
> Back in 97, I sat down with the Remedy manual, read it cover to cover
and
> was a Remedy administrator.  There were only two apps (I think);
Helpdesk
> and Asset.  Today, I looking at all the manuals if you have the whole
ITSM
> suite, I no longer think that's possible.  I'm curious, how many
folks
> started Remedy by just reading the docs, or did most people go out
and get
> formal training.
>
> Ben Cantatore
> Remedy Manager
> (914) 457-6209
>
> Emerging Health IT
> 3 Odell Plaza
> Yonkers, New York 10701
>
>
 robert.w.r...@gmail.com 06/29/09 10:56 AM >>>
> ** I began working with the point release of 2.1 late in 1994 or
early 1995
> when I was at Winstar, a gone-broke telecommunications company. I
wrote the
> help-desk app for the network ops center, as well as configuration
forms,
> certification forms, lots of stuff. Back then it was a good front-end
for a
> database. We worked with voice communications, so the FCC required a
lot of
> auditing, all of which had to be written.
>
> I got into Remedy as a C programmer who didn't have a project at the
moment.
> I was horrified to find no Else statements built into the system. I
can't
> remember when that came along, but it was quite an advance in
programming.
> We worked with HP-UX and an early version of Oracle. Installation of
just
> about anything was a bear, but once all the ducks were lined up it
went
> well.
>
> Ever since then I've worked with the ARS. Now it's quite
sophisticated in
> comparison with the old days.
>
> On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom

> wrote:
>>
>> From a bit of googling .
>>
>>
>> Remedy Corp.
>> The Company was incorporated on November 20, 1990 in Delaware
>> Headquarters Mountain View, California, USA
>> Key people Larry Garlick, Founder & CEO
>> Dave Mahler, VP Marketing
>> Doug Mueller, Chief Architect
>> Version 1.0 ?
>> Version 1.1 Approx. Nov 1992 still looking for confirmation
>> Version 2.0 was May 19, 1995
>> Version 4.0 was Jan 27, 1999
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
Answers
>> Are"_
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
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> Are"_



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Re: How do I Change the ARAdmin password Remedy uses Without having Remedy up

[Mueller, Doug]

Ray,

The information folks have given you is almost correct.

1) You are indeed going to need to edit the file ar.conf.  Specifically the
   line Db-password:

   You will notice that it is an encrypted string.  You will type in the
   CLEAR TEXT password.

2) Start the AR System server.  It will recognize that the value for
   Db-password is not encrypted and will try and use the value that is there
   as it is for the password.

   Since you have put in the correct password, all is OK.

So, far, everything is correct with the advice you were given.

Now is where there is another step

3) The AR System server will not do anything to that password in the file.  So,
   the ar.conf file has a clear text password in it.

   You want to IMMEDIATELY go into the Server Information screens and change
   the password through the AR System to something new.  This will get an
   encrypted version of the new password in the file.

   If you really want it to be the same password, you can simply specify the
   same password as the new password (most DBs will allow this).  If there is
   a problem, just change it to something else, then change it back.


So, the information about how to get going is correct, you just need the final
step of changing the password through the AR System configuration interface to
get the password in ar.conf encrypted.

Doug Mueller

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, July 02, 2009 10:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: How do I Change the ARAdmin password Remedy uses Without having 
Remedy up

I've heard (but never tried) that you can put the unencrypted password in 
ar.conf, and the AR server will catch it, encrypt it and use that from then on. 
 That probably won't change the database password, but, if that works, you 
would be able to at least put your new password in and have it use it.  The 
line you're looking for in ar.conf is "Db-password:"

Good luck,
Lyle


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ray T.
Sent: Thursday, July 02, 2009 11:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: How do I Change the ARAdmin password Remedy uses Without having 
Remedy up

My environment is ARS 6.3 p20, Oracle 9.0.2.8.

On Thu, Jul 2, 2009 at 1:10 PM, Ray T. wrote:
> Hi all, I am trying to setup an instance of Remedy that is a copy of
> the production. I copied the file system and had the oracle database
> copied as well, and then made changes as necessary, but I hit a wall.
>
> unfortunately, the aradmin password was changed in the copied
> database. When the new instance of Remedy starts and tries to connect
> to the copied database, it of course tries to use the aradmin password
> from production and it fails to connect. I don't know the password for
> aradmin user in production database (don't ask).
>
> How can I tell Remedy, when it's not running, to use a certain
> password for aradmin? I thought the password was encrypted in ar.conf,
> but I don't see it there. Not that it would help, because it would be
> in encrypted form. Where does Remedy store aradmin password? Can't be
> in the database.
>
> Other than doing an "upgrade" install of AR Server on the copied
> instance, what option do I have?
>
> I hesitate to change the password in prod and then copy
> ar.conf...because I suspect that some external stuff may be tapping
> into the database there using aradmin account.
>
> TIA.
>

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Re: How do I Change the ARAdmin password Remedy uses Without having Remedy up

[Howard Richter]

Ray,

There use to be a way to start up the arserver and have it reset the aradmin
password (yes its on the Database), however, you should contact BMC/Remedy
support for that.

Howard

On Thu, Jul 2, 2009 at 1:10 PM, Ray T.  wrote:

> Hi all, I am trying to setup an instance of Remedy that is a copy of
> the production. I copied the file system and had the oracle database
> copied as well, and then made changes as necessary, but I hit a wall.
>
> unfortunately, the aradmin password was changed in the copied
> database. When the new instance of Remedy starts and tries to connect
> to the copied database, it of course tries to use the aradmin password
> from production and it fails to connect. I don't know the password for
> aradmin user in production database (don't ask).
>
> How can I tell Remedy, when it's not running, to use a certain
> password for aradmin? I thought the password was encrypted in ar.conf,
> but I don't see it there. Not that it would help, because it would be
> in encrypted form. Where does Remedy store aradmin password? Can't be
> in the database.
>
> Other than doing an "upgrade" install of AR Server on the copied
> instance, what option do I have?
>
> I hesitate to change the password in prod and then copy
> ar.conf...because I suspect that some external stuff may be tapping
> into the database there using aradmin account.
>
> TIA.
>
>
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>



-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: How do I Change the ARAdmin password Remedy uses Without having Remedy up

[Lyle Taylor]

I've heard (but never tried) that you can put the unencrypted password in 
ar.conf, and the AR server will catch it, encrypt it and use that from then on. 
 That probably won't change the database password, but, if that works, you 
would be able to at least put your new password in and have it use it.  The 
line you're looking for in ar.conf is "Db-password:"

Good luck,
Lyle


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ray T.
Sent: Thursday, July 02, 2009 11:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: How do I Change the ARAdmin password Remedy uses Without having 
Remedy up

My environment is ARS 6.3 p20, Oracle 9.0.2.8.

On Thu, Jul 2, 2009 at 1:10 PM, Ray T. wrote:
> Hi all, I am trying to setup an instance of Remedy that is a copy of
> the production. I copied the file system and had the oracle database
> copied as well, and then made changes as necessary, but I hit a wall.
>
> unfortunately, the aradmin password was changed in the copied
> database. When the new instance of Remedy starts and tries to connect
> to the copied database, it of course tries to use the aradmin password
> from production and it fails to connect. I don't know the password for
> aradmin user in production database (don't ask).
>
> How can I tell Remedy, when it's not running, to use a certain
> password for aradmin? I thought the password was encrypted in ar.conf,
> but I don't see it there. Not that it would help, because it would be
> in encrypted form. Where does Remedy store aradmin password? Can't be
> in the database.
>
> Other than doing an "upgrade" install of AR Server on the copied
> instance, what option do I have?
>
> I hesitate to change the password in prod and then copy
> ar.conf...because I suspect that some external stuff may be tapping
> into the database there using aradmin account.
>
> TIA.
>

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AW: How do I Change the ARAdmin password Remedy uses Without having Remedy up

[Conny Martin]

Ray,

you can put the aradmin password unencrypted into ar.conf

HTH

Kind Regards Conny

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von Ray T.
Gesendet: Donnerstag, 2. Juli 2009 19:10
An: arslist@ARSLIST.ORG
Betreff: How do I Change the ARAdmin password Remedy uses Without having Remedy 
up

Hi all, I am trying to setup an instance of Remedy that is a copy of the 
production. I copied the file system and had the oracle database copied as 
well, and then made changes as necessary, but I hit a wall.

unfortunately, the aradmin password was changed in the copied database. When 
the new instance of Remedy starts and tries to connect to the copied database, 
it of course tries to use the aradmin password from production and it fails to 
connect. I don't know the password for aradmin user in production database 
(don't ask).

How can I tell Remedy, when it's not running, to use a certain password for 
aradmin? I thought the password was encrypted in ar.conf, but I don't see it 
there. Not that it would help, because it would be in encrypted form. Where 
does Remedy store aradmin password? Can't be in the database.

Other than doing an "upgrade" install of AR Server on the copied instance, what 
option do I have?

I hesitate to change the password in prod and then copy ar.conf...because I 
suspect that some external stuff may be tapping into the database there using 
aradmin account.

TIA.

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Re: How do I Change the ARAdmin password Remedy uses Without having Remedy up

[Ray T.]

My environment is ARS 6.3 p20, Oracle 9.0.2.8.

On Thu, Jul 2, 2009 at 1:10 PM, Ray T. wrote:
> Hi all, I am trying to setup an instance of Remedy that is a copy of
> the production. I copied the file system and had the oracle database
> copied as well, and then made changes as necessary, but I hit a wall.
>
> unfortunately, the aradmin password was changed in the copied
> database. When the new instance of Remedy starts and tries to connect
> to the copied database, it of course tries to use the aradmin password
> from production and it fails to connect. I don't know the password for
> aradmin user in production database (don't ask).
>
> How can I tell Remedy, when it's not running, to use a certain
> password for aradmin? I thought the password was encrypted in ar.conf,
> but I don't see it there. Not that it would help, because it would be
> in encrypted form. Where does Remedy store aradmin password? Can't be
> in the database.
>
> Other than doing an "upgrade" install of AR Server on the copied
> instance, what option do I have?
>
> I hesitate to change the password in prod and then copy
> ar.conf...because I suspect that some external stuff may be tapping
> into the database there using aradmin account.
>
> TIA.
>

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Re: How do I Change the ARAdmin password Remedy uses Without having Remedy up

[LJ Longwing]

Have your DBA change it back to the default of AR#Admin# in the DB, then
start up your Remedy...you may find that it connects just fine.  Then you
can change it through the admin console and it'll update the db and the
config file with the encrypted pw.  If this works, you know the PW in
production is the default. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ray T.
Sent: Thursday, July 02, 2009 11:10 AM
To: arslist@ARSLIST.ORG
Subject: How do I Change the ARAdmin password Remedy uses Without having
Remedy up

Hi all, I am trying to setup an instance of Remedy that is a copy of the
production. I copied the file system and had the oracle database copied as
well, and then made changes as necessary, but I hit a wall.

unfortunately, the aradmin password was changed in the copied database. When
the new instance of Remedy starts and tries to connect to the copied
database, it of course tries to use the aradmin password from production and
it fails to connect. I don't know the password for aradmin user in
production database (don't ask).

How can I tell Remedy, when it's not running, to use a certain password for
aradmin? I thought the password was encrypted in ar.conf, but I don't see it
there. Not that it would help, because it would be in encrypted form. Where
does Remedy store aradmin password? Can't be in the database.

Other than doing an "upgrade" install of AR Server on the copied instance,
what option do I have?

I hesitate to change the password in prod and then copy ar.conf...because I
suspect that some external stuff may be tapping into the database there
using aradmin account.

TIA.


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How do I Change the ARAdmin password Remedy uses Without having Remedy up

[Ray T.]

Hi all, I am trying to setup an instance of Remedy that is a copy of
the production. I copied the file system and had the oracle database
copied as well, and then made changes as necessary, but I hit a wall.

unfortunately, the aradmin password was changed in the copied
database. When the new instance of Remedy starts and tries to connect
to the copied database, it of course tries to use the aradmin password
from production and it fails to connect. I don't know the password for
aradmin user in production database (don't ask).

How can I tell Remedy, when it's not running, to use a certain
password for aradmin? I thought the password was encrypted in ar.conf,
but I don't see it there. Not that it would help, because it would be
in encrypted form. Where does Remedy store aradmin password? Can't be
in the database.

Other than doing an "upgrade" install of AR Server on the copied
instance, what option do I have?

I hesitate to change the password in prod and then copy
ar.conf...because I suspect that some external stuff may be tapping
into the database there using aradmin account.

TIA.

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Re: Remedy Home Page Ideas

[Benedetto Cantatore]

When I worked at Avon, we had placed a huge button on that empty
whitespace, and placed a jpeg of a model holding one of the Avon
products.  Before we actually went live that was removed, which I
thought was a shame because it looked good and made sense for that
company.  Still not sure what was the rationale for taking that down.
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> jack.cov...@mckesson.com 07/02/09 11:49 AM >>>

** So the Remedy home page sucks.  I don't like the application links,
they aren't user friendly.  I have some ideas on how I'd like to
implement something better but would like to see what other people have
done.So if you have something that is really cool and want to show it
off please let me know.  Thanks!!Jack CovertCorporate ITRemedy Support
Team
Remedy Support Team Home
Pagehttp://collaborate.mckesson.com/sites/esm/remedy
Remedy Q&A Sessions on Thursdays @ 10:30 AM PTDetails on Remedy Support
Team Home Page_Platinum Sponsor: rmisoluti...@verizon.net ARSlist:
"Where the Answers Are"_

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Re: History of AR System

[Alfred Differ]

I read the books, completed a project and then went to one formal
training class before realizing I already had the skills they covered.
 My first work was on 3.0, but I think 3.2 was out before I made it to
class.

It wasn't all that hard to do that back then.  ITSM is understandably
more complex and ITIL requires a bit more brain sweat to make sure we
get it right.  8)

-al

On Mon, Jun 29, 2009 at 10:35 AM, Benedetto
Cantatore wrote:
> **
> Back in 97, I sat down with the Remedy manual, read it cover to cover and
> was a Remedy administrator.  There were only two apps (I think); Helpdesk
> and Asset.  Today, I looking at all the manuals if you have the whole ITSM
> suite, I no longer think that's possible.  I'm curious, how many folks
> started Remedy by just reading the docs, or did most people go out and get
> formal training.
>
> Ben Cantatore
> Remedy Manager
> (914) 457-6209
>
> Emerging Health IT
> 3 Odell Plaza
> Yonkers, New York 10701
>
>
 robert.w.r...@gmail.com 06/29/09 10:56 AM >>>
> ** I began working with the point release of 2.1 late in 1994 or early 1995
> when I was at Winstar, a gone-broke telecommunications company. I wrote the
> help-desk app for the network ops center, as well as configuration forms,
> certification forms, lots of stuff. Back then it was a good front-end for a
> database. We worked with voice communications, so the FCC required a lot of
> auditing, all of which had to be written.
>
> I got into Remedy as a C programmer who didn't have a project at the moment.
> I was horrified to find no Else statements built into the system. I can't
> remember when that came along, but it was quite an advance in programming.
> We worked with HP-UX and an early version of Oracle. Installation of just
> about anything was a bear, but once all the ducks were lined up it went
> well.
>
> Ever since then I've worked with the ARS. Now it's quite sophisticated in
> comparison with the old days.
>
> On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom 
> wrote:
>>
>> From a bit of googling .
>>
>>
>> Remedy Corp.
>> The Company was incorporated on November 20, 1990 in Delaware
>> Headquarters Mountain View, California, USA
>> Key people Larry Garlick, Founder & CEO
>> Dave Mahler, VP Marketing
>> Doug Mueller, Chief Architect
>> Version 1.0 ?
>> Version 1.1 Approx. Nov 1992 still looking for confirmation
>> Version 2.0 was May 19, 1995
>> Version 4.0 was Jan 27, 1999
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_



-- 
-al

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Re: Rant: RE: SW00327272

[Warren Baltimore]

Not a one

On Thu, Jul 2, 2009 at 12:18 PM, Danny Kellett <
danny.kell...@strategicworkflow.com> wrote:

> **
>
> Does anyone get any notifications about bugs they have submitted? I thought
> BMC were due to offer such a service but I still have yet to receive any.
> Anyone else?
>
>
>
> Cheers
>
> Danny
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Meyer, Jennifer L
> *Sent:* 02 July 2009 16:21
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Rant: RE: SW00327272
>
>
>
> **
>
> BMC has created defect # SW00329945 for the issue you have reported.
>
> Yes, this past May.
>
>
>
> Actually, this one was rather straight-forward.  The notification audit
> table timed out every time it was refreshed.   When I checked the
> qualifications, the field it was searching on was non-indexed.  Other forms’
> notification audit tables search on an indexed field, e.g. HPD:Help Desk
> Audit Log, CHG:Infrastructure Change Audit Log.  Just TMS:Audit Log doesn’t
> search on that field: it has its own special guid field.
>
>
>
> Come to think of it, I think one of the users told me a week or so ago that
> one of the Problem audit logs is timing out as well….
>
>
>
> Jennifer Meyer
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *LJ Longwing
> *Sent:* Thursday, July 02, 2009 11:00 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Rant: RE: SW00327272
>
>
>
> Indexing is a tough one to track down.  Was this May of this year?...have
> they at least given you a defect # or anything?
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Meyer, Jennifer L
> *Sent:* Thursday, July 02, 2009 6:37 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Rant: RE: SW00327272
>
> **
>
> I have a really good bug that BMC won’t fix: TMS:Audit log uses a
> non-indexed field to pull data from the SYS:Notification Log form.  We’re
> using ITSM 7.0.1 P7.  I realize that we are most likely the only people in
> the universe who would even consider using the notification audit logs on
> Task, but running a table scan against the notification logs when it does
> happen is unforgiveable.  It took me two days to isolate the source of the
> issue and fix the workflow.  I sent BMC the definition files with a detailed
> explanation on May 5 and followed up with an RFP and a WebEx.  Crickets.
>
>
>
> Jennifer Meyer
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *LJ Longwing
> *Sent:* Wednesday, July 01, 2009 4:47 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* SW00327272
>
>
>
> List,
>
> I'm looking to get some traction on a defect that's bugging the crap out of
> me.  I found this in 7.5 initial release shortly after release, it took
> awhile for my Level1 to get the ticket opened with BMC...it's been in their
> hands since BEFORE patch 1 was released, but they still haven't fixed it...
>
>
>
> The bug is in the 7.5 Java API in relation to the getListFilterObjects for
> ARServerUser.  If you make the call you get a null pointer error.  I even
> replicated this in driver.exe.  in the 7.1 api it takes me roughly a min to
> pull the roughly 3000 filters with the getListFilterObjects callmy
> workaround is to do a GetListFilter, then loop through all 3k records
> getting the objects for each...this workaround takes me roughly 5 times
> longer to get my records.
>
>
>
> I don't consider it acceptable to break something as simple as this and
> issue 3 patches to the product without fixing itI'm looking for some 'me
> too' over to BMC to try to get this puppy into Patch 4 if possible.
>
>
>
> If you consider this a whine, please let me know about YOUR bugs that BMC
> won't fix
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
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>
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>
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>
>  Email correspondence to and from this sender is subject to the N.C.
> Public Records Law and may be disclosed to third parties.
>
&g

Re: Rant: RE: SW00327272

[LJ Longwing]

The only notification I got was through my 1st level support

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Danny Kellett
Sent: Thursday, July 02, 2009 10:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Rant: RE: SW00327272


** 

Does anyone get any notifications about bugs they have submitted? I thought
BMC were due to offer such a service but I still have yet to receive any.
Anyone else?

 

Cheers

Danny

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: 02 July 2009 16:21
To: arslist@ARSLIST.ORG
Subject: Re: Rant: RE: SW00327272

 

** 

BMC has created defect # SW00329945 for the issue you have reported.

Yes, this past May.

 

Actually, this one was rather straight-forward.  The notification audit
table timed out every time it was refreshed.   When I checked the
qualifications, the field it was searching on was non-indexed.  Other forms'
notification audit tables search on an indexed field, e.g. HPD:Help Desk
Audit Log, CHG:Infrastructure Change Audit Log.  Just TMS:Audit Log doesn't
search on that field: it has its own special guid field.

 

Come to think of it, I think one of the users told me a week or so ago that
one of the Problem audit logs is timing out as well..

 

Jennifer Meyer

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Thursday, July 02, 2009 11:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Rant: RE: SW00327272

 

Indexing is a tough one to track down.  Was this May of this year?...have
they at least given you a defect # or anything?

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, July 02, 2009 6:37 AM
To: arslist@ARSLIST.ORG
Subject: Rant: RE: SW00327272

** 

I have a really good bug that BMC won't fix: TMS:Audit log uses a
non-indexed field to pull data from the SYS:Notification Log form.  We're
using ITSM 7.0.1 P7.  I realize that we are most likely the only people in
the universe who would even consider using the notification audit logs on
Task, but running a table scan against the notification logs when it does
happen is unforgiveable.  It took me two days to isolate the source of the
issue and fix the workflow.  I sent BMC the definition files with a detailed
explanation on May 5 and followed up with an RFP and a WebEx.  Crickets.

 

Jennifer Meyer

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Wednesday, July 01, 2009 4:47 PM
To: arslist@ARSLIST.ORG
Subject: SW00327272

 

List,

I'm looking to get some traction on a defect that's bugging the crap out of
me.  I found this in 7.5 initial release shortly after release, it took
awhile for my Level1 to get the ticket opened with BMC...it's been in their
hands since BEFORE patch 1 was released, but they still haven't fixed it...

 

The bug is in the 7.5 Java API in relation to the getListFilterObjects for
ARServerUser.  If you make the call you get a null pointer error.  I even
replicated this in driver.exe.  in the 7.1 api it takes me roughly a min to
pull the roughly 3000 filters with the getListFilterObjects callmy
workaround is to do a GetListFilter, then loop through all 3k records
getting the objects for each...this workaround takes me roughly 5 times
longer to get my records.

 

I don't consider it acceptable to break something as simple as this and
issue 3 patches to the product without fixing itI'm looking for some 'me
too' over to BMC to try to get this puppy into Patch 4 if possible.

 

If you consider this a whine, please let me know about YOUR bugs that BMC
won't fix

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_

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Re: Rant: RE: SW00327272

[LJ Longwing]

Fortunately, you have a 'fix' for yours...just index the darn field...:)

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, July 02, 2009 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Rant: RE: SW00327272


** 

As always, Jason, your insight into the depths of the corporate mind
astounds and delights me.

 

Jennifer Meyer

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jason
Sent: Thursday, July 02, 2009 11:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Rant: RE: SW00327272

 

You're missing the point. This is just 1 of the built-in job security
features that BMC has so kindly built into ITSM for us high by consultants
and developers. :-)


Jason

 

  _  

From: "Meyer, Jennifer L" 
To: arslist@ARSLIST.ORG
Sent: Thursday, July 2, 2009 6:20:34 PM
Subject: Re: Rant: RE: SW00327272

** 

BMC has created defect # SW00329945 for the issue you have reported.

Yes, this past May.

 

Actually, this one was rather straight-forward.  The notification audit
table timed out every time it was refreshed.   When I checked the
qualifications, the field it was searching on was non-indexed.  Other forms'
notification audit tables search on an indexed field, e.g. HPD:Help Desk
Audit Log, CHG:Infrastructure Change Audit Log.  Just TMS:Audit Log doesn't
search on that field: it has its own special guid field.

 

Come to think of it, I think one of the users told me a week or so ago that
one of the Problem audit logs is timing out as well..

 

Jennifer Meyer

  _  

From: Action Request System discussion list(ARSList) [mailto:

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Re: Empty personal sandbox

[Victor]

On Wednesday 01 of July 2009 22:22:29 P Romain ARSlist wrote:
> In Patch 1 only admin users could copy CIs to the sandbox.
>
> I noticed that this was fixed in Patch 2 but that after accepting the
> dialog box that asks if you want the CI to appear in a new view the view is
> opened but the CI doesn't appear.
>
> If this is what you are seeing then it seems like a bug that needs to be
> reported to BMC.
>
> Cheers
>
> Peter
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Victor
> Sent: 01 July 2009 21:03
> To: arslist@ARSLIST.ORG
> Subject: Empty personal sandbox
>
> Hello Listers,
>
> I just upgraded to Atrium Core 7.500 patch 2. When I copy CI to personal
> sandbox I see nothing. This function was working well in  Atrium Core 7.500
> patch 1.
>
> Can anyone hint me on how to locate the problem.
>
> Remedy System:
> AR System 7,5 patch 2 on windows 2k3
> MS SQL Server 2005
> Tomcat 5
>
> Thanks,
>
> Victor
>
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Thanks Peter.

That's exactly what I am seeing.

Victor

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Re: Rant: RE: SW00327272

[Danny Kellett]

Does anyone get any notifications about bugs they have submitted? I thought
BMC were due to offer such a service but I still have yet to receive any.
Anyone else?

 

Cheers

Danny

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: 02 July 2009 16:21
To: arslist@ARSLIST.ORG
Subject: Re: Rant: RE: SW00327272

 

** 

BMC has created defect # SW00329945 for the issue you have reported.

Yes, this past May.

 

Actually, this one was rather straight-forward.  The notification audit
table timed out every time it was refreshed.   When I checked the
qualifications, the field it was searching on was non-indexed.  Other forms'
notification audit tables search on an indexed field, e.g. HPD:Help Desk
Audit Log, CHG:Infrastructure Change Audit Log.  Just TMS:Audit Log doesn't
search on that field: it has its own special guid field.

 

Come to think of it, I think one of the users told me a week or so ago that
one of the Problem audit logs is timing out as well..

 

Jennifer Meyer

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Thursday, July 02, 2009 11:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Rant: RE: SW00327272

 

Indexing is a tough one to track down.  Was this May of this year?...have
they at least given you a defect # or anything?

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, July 02, 2009 6:37 AM
To: arslist@ARSLIST.ORG
Subject: Rant: RE: SW00327272

** 

I have a really good bug that BMC won't fix: TMS:Audit log uses a
non-indexed field to pull data from the SYS:Notification Log form.  We're
using ITSM 7.0.1 P7.  I realize that we are most likely the only people in
the universe who would even consider using the notification audit logs on
Task, but running a table scan against the notification logs when it does
happen is unforgiveable.  It took me two days to isolate the source of the
issue and fix the workflow.  I sent BMC the definition files with a detailed
explanation on May 5 and followed up with an RFP and a WebEx.  Crickets.

 

Jennifer Meyer

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Wednesday, July 01, 2009 4:47 PM
To: arslist@ARSLIST.ORG
Subject: SW00327272

 

List,

I'm looking to get some traction on a defect that's bugging the crap out of
me.  I found this in 7.5 initial release shortly after release, it took
awhile for my Level1 to get the ticket opened with BMC...it's been in their
hands since BEFORE patch 1 was released, but they still haven't fixed it...

 

The bug is in the 7.5 Java API in relation to the getListFilterObjects for
ARServerUser.  If you make the call you get a null pointer error.  I even
replicated this in driver.exe.  in the 7.1 api it takes me roughly a min to
pull the roughly 3000 filters with the getListFilterObjects callmy
workaround is to do a GetListFilter, then loop through all 3k records
getting the objects for each...this workaround takes me roughly 5 times
longer to get my records.

 

I don't consider it acceptable to break something as simple as this and
issue 3 patches to the product without fixing itI'm looking for some 'me
too' over to BMC to try to get this puppy into Patch 4 if possible.

 

If you consider this a whine, please let me know about YOUR bugs that BMC
won't fix

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_

  _  

Email correspondence to and from this sender is subject to the N.C. Public
Records Law and may be disclosed to third parties.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
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Re: ARS 6.x Integration Guide

[Brock, Anne]

let me know if you haven't gotten this yet and I can send over

Anne Brock
Principal SC, BMC Software


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On 
Behalf Of Timothy Powell [timothy.pow...@pbs-consulting.com]
Sent: Wednesday, July 01, 2009 9:00 AM
To: arslist@ARSLIST.ORG
Subject: ARS 6.x Integration Guide

**

Does anybody out there have the Integration Guide for 6.x they can email me off 
list? I found the 5.x and the 7.x I-Guide, just can't locate the 6.x one. 
Thanks in advance.

Tim Powell

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Re: Pragmatically Sorting A Table Field

[Thad K Esser]

Frank,

I think using a field to store the sort order will get you where you want.
Add the 'SortOrder' field to the table sort as the first sort item,
followed by whatever other fields you would normally want to sort by.
Then, if you were to set the sort order on all the records to the same
value, it effectively removes that (the 'SortOrder' field) as part of the
sort criteria.

Example:  Set the sort order of the table to be:   SortOrder, Name, Status
(in that order)
Set all the SortOrder values to 0.  Then the table essentially sorts by
Name, then Status.

Once you adjust your table sort orders, just refresh the table.  (you said
using a display only column - I think you 'd need to add it as a regular
field to the underlying table)

Does that help?

Thad Esser
Remedy Developer
"Did you ever wonder why we had to run for shelter when the promise of a
brave new world unfurled beneath a clear blue sky?" - Pink Floyd


|>
| From:  |
|>
  
>--|
  |Frank Caruso 
 |
  
>--|
|>
| To:|
|>
  
>--|
  |arslist@ARSLIST.ORG  
 |
  
>--|
|>
| Date:  |
|>
  
>--|
  |07/02/2009 06:58 AM  
 |
  
>--|
|>
| Subject:   |
|>
  
>--|
  |Pragmatically Sorting A Table Field  
 |
  
>--|
|>
| Sent by:   |
|>
  
>--|
  |"Action Request System discussion list(ARSList)"
 |
  
>--|





**
ARS 7.1p5 SQL Server 2005

Fairly sure this is not possible but 

Is it possible to control the sort order of a table through code? I know
you can set a default sort, and that the user can click a column, but can
work flow be created to change the sort order order of a table?
I want to set values in a display only column and then sort on that column.
I can set the column values, and the user can then manually click the
column to sort it, but that is not an optimal solution.

Thank you

Frank
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Remedy Home Page Ideas

[Covert, Jack]

So the Remedy home page sucks.  I don't like the application links, they
aren't user friendly.  I have some ideas on how I'd like to implement
something better but would like to see what other people have done.

So if you have something that is really cool and want to show it off
please let me know.  Thanks!!

Jack Covert

Corporate IT

Remedy Support Team


Remedy Support Team Home Page

http://collaborate.mckesson.com/sites/esm/remedy
 


Remedy Q&A Sessions on Thursdays @ 10:30 AM PT

Details on Remedy Support Team Home Page


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Re: Rant: RE: SW00327272

[Meyer, Jennifer L]

As always, Jason, your insight into the depths of the corporate mind astounds 
and delights me.


Jennifer Meyer


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jason
Sent: Thursday, July 02, 2009 11:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Rant: RE: SW00327272

You're missing the point. This is just 1 of the built-in job security features 
that BMC has so kindly built into ITSM for us high by consultants and 
developers. :-)


Jason


From: "Meyer, Jennifer L" 
To: arslist@ARSLIST.ORG
Sent: Thursday, July 2, 2009 6:20:34 PM
Subject: Re: Rant: RE: SW00327272

**
BMC has created defect # SW00329945 for the issue you have reported.
Yes, this past May.

Actually, this one was rather straight-forward.  The notification audit table 
timed out every time it was refreshed.   When I checked the qualifications, the 
field it was searching on was non-indexed.  Other forms' notification audit 
tables search on an indexed field, e.g. HPD:Help Desk Audit Log, 
CHG:Infrastructure Change Audit Log.  Just TMS:Audit Log doesn't search on that 
field: it has its own special guid field.

Come to think of it, I think one of the users told me a week or so ago that one 
of the Problem audit logs is timing out as well


Jennifer Meyer


From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of LJ Longwing
Sent: Thursday, July 02, 2009 11:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Rant: RE: SW00327272

Indexing is a tough one to track down.  Was this May of this year?...have they 
at least given you a defect # or anything?


From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Meyer, Jennifer L
Sent: Thursday, July 02, 2009 6:37 AM
To: arslist@ARSLIST.ORG
Subject: Rant: RE: SW00327272
**
I have a really good bug that BMC won't fix: TMS:Audit log uses a non-indexed 
field to pull data from the SYS:Notification Log form.  We're using ITSM 7.0.1 
P7.  I realize that we are most likely the only people in the universe who 
would even consider using the notification audit logs on Task, but running a 
table scan against the notification logs when it does happen is unforgiveable.  
It took me two days to isolate the source of the issue and fix the workflow.  I 
sent BMC the definition files with a detailed explanation on May 5 and followed 
up with an RFP and a WebEx.  Crickets.


Jennifer Meyer


From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of LJ Longwing
Sent: Wednesday, July 01, 2009 4:47 PM
To: arslist@ARSLIST.ORG
Subject: SW00327272

List,
I'm looking to get some traction on a defect that's bugging the crap out of me. 
 I found this in 7.5 initial release shortly after release, it took awhile for 
my Level1 to get the ticket opened with BMC...it's been in their hands since 
BEFORE patch 1 was released, but they still haven't fixed it...

The bug is in the 7.5 Java API in relation to the getListFilterObjects for 
ARServerUser.  If you make the call you get a null pointer error.  I even 
replicated this in driver.exe.  in the 7.1 api it takes me roughly a min to 
pull the roughly 3000 filters with the getListFilterObjects callmy 
workaround is to do a GetListFilter, then loop through all 3k records getting 
the objects for each...this workaround takes me roughly 5 times longer to get 
my records.

I don't consider it acceptable to break something as simple as this and issue 3 
patches to the product without fixing itI'm looking for some 'me too' over 
to BMC to try to get this puppy into Patch 4 if possible.

If you consider this a whine, please let me know about YOUR bugs that BMC won't 
fix
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Email correspondence to and from this sender is subject to the N.C. Public 
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Re: Create Attributes in CMDB/Asset

[Drew Shuller]

Bala,

Each sub-class inherits the attributes from its' parent class. The
simplest example is that the attribute will be added to every class in the
CDM if you add it to Base Element. In your case, you may want to add the
attribute to BMC_Sysstem.

I don't like Sync Asset UI. Once, I was advised not to run it but did it
anyway. Then I spent the next two hours removing all sorts of fields from
the asset forms. Sync Asset UI will add every attribute to the Asset
form...and there are many many hidden attributes that you don't want in
your form. Instead, for each Asset form in which you want the new field to
appear, open the asset form, right-click on it, choose the new field, then
move the field to where you want it.

Drew



> Thanks for the input.  It has been awhile since I have worked with the
> CMDB...
> Do I need to add the Date field to all classes if I want the Date field to
> be added to all of the classes?  For example:  Would I need to go into the
> Class Manager and add the Date field to BMC_AdminDomain,
> BMC_ApplicationSystem, BMC_Cluster, BMC_InventoryStorage...  Once I have
> done this, then I will go into the Sync Asset UI with CMDB to run the
> update, then go into the Remedy Admin to move the field to the correct
> location. 
>
> Does BMC not recommend adding fields to the Base form or is this a known
> issue?
>
> Thank you again
>
>
>
>
> 
> From: rey s 
> To: arslist@ARSLIST.ORG
> Sent: Thursday, July 2, 2009 10:41:13 AM
> Subject: Re: Create Attributes in CMDB/Asset
>
> **
> Bala,
>
> if you need "Date" field in all classes- add the field to Base element...
>
> If you need "Date" to be availble in Computer class only- add the field in
> computer class
>
> Adding a field to a base element is not recommened,when you add a field in
> base element and want to export the cmdb class definition using cmdbdriver
> will have issues.you need to take definition of all the modified classes
> from Dev server to Prod server..
>
> When you add a field in cmdb ,running the "syncassetui" will sync the cmdb
> and asset forms, so that the newly added fields will be visible on the
> asset forms...
>
> DONT ADD ANY FIELDS to ASSET FORMS MANUALLY IN REMEDY ADMINISTRATOR!!!
>
>
> On Thu, Jul 2, 2009 at 8:39 AM, Bala Patel  wrote:
>
> **
>>List,
>>
>>I am adding fields (attributes) to the CMDB and then adding them into
>> Asset Management.  If I add a new field to a class, do I have to go
>> through this same process for every class?  For example: I want to add a
>> new Date field to all of the Asset forms which equates to adding to every
>> class so it will show up on the Asset forms.  I started off adding this
>> to the Computer Systems class using the Class Manager. Do I need to do
>> this same thing for ever other CI or Class?
>>
>>ITSM 7.03
>>Asset Management 7.03
>>Windows 2003
>>
>>Thanks very much
>>
>>Bala Patel
>>_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
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> Are"_
>
>
>
>
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Re: Rant: RE: SW00327272

[Jason]

You're missing the point. This is just 1 of the built-in job security features 
that BMC has so kindly built into ITSM for us high by consultants and 
developers. :-)


Jason





From: "Meyer, Jennifer L" 
To: arslist@ARSLIST.ORG
Sent: Thursday, July 2, 2009 6:20:34 PM
Subject: Re: Rant: RE: SW00327272

**  
BMC has created defect # SW00329945 for the issue you have reported.
Yes, this past May.
 
Actually, this one was rather straight-forward.  The notification audit table 
timed out every time it was refreshed.   When I checked the qualifications, the 
field it was searching on was non-indexed.  Other forms’ notification audit 
tables search on an indexed field, e.g. HPD:Help Desk Audit Log, 
CHG:Infrastructure Change Audit Log.  Just TMS:Audit Log doesn’t search on that 
field: it has its own special guid field.
 
Come to think of it, I think one of the users told me a week or so ago that one 
of the Problem audit logs is timing out as well….
 
Jennifer Meyer


 
From:Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of LJ Longwing
Sent: Thursday, July 02, 2009 11:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Rant: RE: SW00327272
 
Indexing is a tough one to track down.  Was this May of this year?...have they 
at least given you a defect # or anything?
 


 
From:Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Meyer, Jennifer L
Sent: Thursday, July 02, 2009 6:37 AM
To: arslist@ARSLIST.ORG
Subject: Rant: RE: SW00327272
** 
I have a really good bug that BMC won’t fix: TMS:Audit log uses a non-indexed 
field to pull data from the SYS:Notification Log form.  We’re using ITSM 7.0.1 
P7.  I realize that we are most likely the only people in the universe who 
would even consider using the notification audit logs on Task, but running a 
table scan against the notification logs when it does happen is unforgiveable.  
It took me two days to isolate the source of the issue and fix the workflow.  I 
sent BMC the definition files with a detailed explanation on May 5 and followed 
up with an RFP and a WebEx.  Crickets.
 
Jennifer Meyer


 
From:Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of LJ Longwing
Sent: Wednesday, July 01, 2009 4:47 PM
To: arslist@ARSLIST.ORG
Subject: SW00327272
 
List,
I'm looking to get some traction on a defect that's bugging the crap out of me. 
 I found this in 7.5 initial release shortly after release, it took awhile for 
my Level1 to get the ticket opened with BMC...it's been in their hands since 
BEFORE patch 1 was released, but they still haven't fixed it...
 
The bug is in the 7.5 Java API in relation to the getListFilterObjects for 
ARServerUser.  If you make the call you get a null pointer error.  I even 
replicated this in driver.exe.  in the 7.1 api it takes me roughly a min to 
pull the roughly 3000 filters with the getListFilterObjects callmy 
workaround is to do a GetListFilter, then loop through all 3k records getting 
the objects for each...this workaround takes me roughly 5 times longer to get 
my records.
 
I don't consider it acceptable to break something as simple as this and issue 3 
patches to the product without fixing itI'm looking for some 'me too' over 
to BMC to try to get this puppy into Patch 4 if possible.
 
If you consider this a whine, please let me know about YOUR bugs that BMC won't 
fix
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_


 
Email correspondence to and from this sender is subject to the N.C. Public 
Records Law and may be disclosed to third parties.
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Re: Rant: RE: SW00327272

[Meyer, Jennifer L]

BMC has created defect # SW00329945 for the issue you have reported.
Yes, this past May.

Actually, this one was rather straight-forward.  The notification audit table 
timed out every time it was refreshed.   When I checked the qualifications, the 
field it was searching on was non-indexed.  Other forms' notification audit 
tables search on an indexed field, e.g. HPD:Help Desk Audit Log, 
CHG:Infrastructure Change Audit Log.  Just TMS:Audit Log doesn't search on that 
field: it has its own special guid field.

Come to think of it, I think one of the users told me a week or so ago that one 
of the Problem audit logs is timing out as well


Jennifer Meyer


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Thursday, July 02, 2009 11:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Rant: RE: SW00327272

Indexing is a tough one to track down.  Was this May of this year?...have they 
at least given you a defect # or anything?


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, July 02, 2009 6:37 AM
To: arslist@ARSLIST.ORG
Subject: Rant: RE: SW00327272
**
I have a really good bug that BMC won't fix: TMS:Audit log uses a non-indexed 
field to pull data from the SYS:Notification Log form.  We're using ITSM 7.0.1 
P7.  I realize that we are most likely the only people in the universe who 
would even consider using the notification audit logs on Task, but running a 
table scan against the notification logs when it does happen is unforgiveable.  
It took me two days to isolate the source of the issue and fix the workflow.  I 
sent BMC the definition files with a detailed explanation on May 5 and followed 
up with an RFP and a WebEx.  Crickets.


Jennifer Meyer


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Wednesday, July 01, 2009 4:47 PM
To: arslist@ARSLIST.ORG
Subject: SW00327272

List,
I'm looking to get some traction on a defect that's bugging the crap out of me. 
 I found this in 7.5 initial release shortly after release, it took awhile for 
my Level1 to get the ticket opened with BMC...it's been in their hands since 
BEFORE patch 1 was released, but they still haven't fixed it...

The bug is in the 7.5 Java API in relation to the getListFilterObjects for 
ARServerUser.  If you make the call you get a null pointer error.  I even 
replicated this in driver.exe.  in the 7.1 api it takes me roughly a min to 
pull the roughly 3000 filters with the getListFilterObjects callmy 
workaround is to do a GetListFilter, then loop through all 3k records getting 
the objects for each...this workaround takes me roughly 5 times longer to get 
my records.

I don't consider it acceptable to break something as simple as this and issue 3 
patches to the product without fixing itI'm looking for some 'me too' over 
to BMC to try to get this puppy into Patch 4 if possible.

If you consider this a whine, please let me know about YOUR bugs that BMC won't 
fix
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

Email correspondence to and from this sender is subject to the N.C. Public 
Records Law and may be disclosed to third parties.
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Re: Create Attributes in CMDB/Asset

[Bala Patel]

Thanks for the input.  It has been awhile since I have worked with the CMDB...
Do I need to add the Date field to all classes if I want the Date field to be 
added to all of the classes?  For example:  Would I need to go into the Class 
Manager and add the Date field to BMC_AdminDomain, BMC_ApplicationSystem, 
BMC_Cluster, BMC_InventoryStorage...  Once I have done this, then I will go 
into the Sync Asset UI with CMDB to run the update, then go into the Remedy 
Admin to move the field to the correct location.  

Does BMC not recommend adding fields to the Base form or is this a known issue?

Thank you again





From: rey s 
To: arslist@ARSLIST.ORG
Sent: Thursday, July 2, 2009 10:41:13 AM
Subject: Re: Create Attributes in CMDB/Asset

** 
Bala,

if you need "Date" field in all classes- add the field to Base element...

If you need "Date" to be availble in Computer class only- add the field in 
computer class

Adding a field to a base element is not recommened,when you add a field in base 
element and want to export the cmdb class definition using cmdbdriver will have 
issues.you need to take definition of all the modified classes from Dev server 
to Prod server..

When you add a field in cmdb ,running the "syncassetui" will sync the cmdb and 
asset forms, so that the newly added fields will be visible on the asset 
forms...

DONT ADD ANY FIELDS to ASSET FORMS MANUALLY IN REMEDY ADMINISTRATOR!!!


On Thu, Jul 2, 2009 at 8:39 AM, Bala Patel  wrote:

** 
>List,
>
>I am adding fields (attributes) to the CMDB and then adding them into Asset 
>Management.  If I add a new field to a class, do I have to go through this 
>same process for every class?  For example: I want to add a new Date field to 
>all of the Asset forms which equates to adding to every class so it will show 
>up on the Asset forms.  I started off adding this to the Computer Systems 
>class using the Class Manager. Do I need to do this same thing for ever other 
>CI or Class?
>
>ITSM 7.03
>Asset Management 7.03
>Windows 2003
>
>Thanks very much
>
>Bala Patel
>_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_




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Re: Rant: RE: SW00327272

[LJ Longwing]

Indexing is a tough one to track down.  Was this May of this year?...have
they at least given you a defect # or anything?

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, July 02, 2009 6:37 AM
To: arslist@ARSLIST.ORG
Subject: Rant: RE: SW00327272


** 

I have a really good bug that BMC won't fix: TMS:Audit log uses a
non-indexed field to pull data from the SYS:Notification Log form.  We're
using ITSM 7.0.1 P7.  I realize that we are most likely the only people in
the universe who would even consider using the notification audit logs on
Task, but running a table scan against the notification logs when it does
happen is unforgiveable.  It took me two days to isolate the source of the
issue and fix the workflow.  I sent BMC the definition files with a detailed
explanation on May 5 and followed up with an RFP and a WebEx.  Crickets.

 

Jennifer Meyer

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Wednesday, July 01, 2009 4:47 PM
To: arslist@ARSLIST.ORG
Subject: SW00327272

 

List,

I'm looking to get some traction on a defect that's bugging the crap out of
me.  I found this in 7.5 initial release shortly after release, it took
awhile for my Level1 to get the ticket opened with BMC...it's been in their
hands since BEFORE patch 1 was released, but they still haven't fixed it...

 

The bug is in the 7.5 Java API in relation to the getListFilterObjects for
ARServerUser.  If you make the call you get a null pointer error.  I even
replicated this in driver.exe.  in the 7.1 api it takes me roughly a min to
pull the roughly 3000 filters with the getListFilterObjects callmy
workaround is to do a GetListFilter, then loop through all 3k records
getting the objects for each...this workaround takes me roughly 5 times
longer to get my records.

 

I don't consider it acceptable to break something as simple as this and
issue 3 patches to the product without fixing itI'm looking for some 'me
too' over to BMC to try to get this puppy into Patch 4 if possible.

 

If you consider this a whine, please let me know about YOUR bugs that BMC
won't fix

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_

  _  

Email correspondence to and from this sender is subject to the N.C. Public
Records Law and may be disclosed to third parties.
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Re: Create Attributes in CMDB/Asset

[rey s]

Bala,

if you need "Date" field in all classes- add the field to Base element...

If you need "Date" to be availble in Computer class only- add the field in
computer class

Adding a field to a base element is not recommened,when you add a field in
base element and want to export the cmdb class definition using cmdbdriver
will have issues.you need to take definition of all the modified classes
from Dev server to Prod server..

When you add a field in cmdb ,running the "syncassetui" will sync the cmdb
and asset forms, so that the newly added fields will be visible on the asset
forms...

DONT ADD ANY FIELDS to ASSET FORMS MANUALLY IN REMEDY ADMINISTRATOR!!!

On Thu, Jul 2, 2009 at 8:39 AM, Bala Patel  wrote:

> **  List,
>
> I am adding fields (attributes) to the CMDB and then adding them into Asset
> Management.  If I add a new field to a class, do I have to go through this
> same process for every class?  For example: I want to add a new Date field
> to all of the Asset forms which equates to adding to every class so it will
> show up on the Asset forms.  I started off adding this to the Computer
> Systems class using the Class Manager. Do I need to do this same thing for
> ever other CI or Class?
>
> ITSM 7.03
> Asset Management 7.03
> Windows 2003
>
> Thanks very much
>
> Bala Patel
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Re: Pragmatically Sorting A Table Field

[Grooms, Frederick W]

Since sort order is a property of the table, no it cannot be changed thru 
workflow.  The only possible method I can think of would be to do something 
tricky like an OLE action (for the User Tool) and JavaScript (for MidTier), but 
I haven't tried that.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
Sent: Thursday, July 02, 2009 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Pragmatically Sorting A Table Field

ARS 7.1p5 SQL Server 2005
 
Fairly sure this is not possible but 
 
Is it possible to control the sort order of a table through code? I know you 
can set a default sort, and that the user can click a column, but can work flow 
be created to change the sort order order of a table?
I want to set values in a display only column and then sort on that column. I 
can set the column values, and the user can then manually click the column to 
sort it, but that is not an optimal solution.
 
Thank you
 
Frank

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Re: Create Attributes in CMDB/Asset

[Drew Shuller]

Bela, if you want the field in every class, add it to Base Element using
the Class Manager. If you want the field only in Computer System and
everything below it, just add it to Computer System.

Otherwise, yes. To have the field show up in the Asset forms, you'll need
to add it from the join form on each one.

Drew

> List,
>
> I am adding fields (attributes) to the CMDB and then adding them into
> Asset Management.  If I add a new field to a class, do I have to go
> through this same process for every class?  For example: I want to add a
> new Date field to all of the Asset forms which equates to adding to every
> class so it will show up on the Asset forms.  I started off adding this to
> the Computer Systems class using the Class Manager. Do I need to do this
> same thing for ever other CI or Class?
>
> ITSM 7.03
> Asset Management 7.03
> Windows 2003
>
> Thanks very much
>
> Bala Patel
>
>
>
>
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CMDB Install Question

[Sokol, Brian]

I am trying to install CMDB 7.5 and then ITSM 7.5 on a test box. I have never 
installed CMDB before. The server is Windows 2003 with SQL 2005 using IIS and 
ServletExec 5. During the CMDB install I am being prompted for the location of 
Tomcat. According to the install doc IIS and ServletExec are supported:
Tomcat 5.5 or 6.0
(Tomcat 6.0 is installed with BMC Atrium
Web Services Registry)
􀂄 Microsoft IIS with ServletExec 5.0


Anyone know how to get around this. I prefer to use IIS and ServletExec.

Thanks

Brian Sokol 
Manager, Desktop Services
Scholastic Inc. 
557 Broadway 
NY, NY 10012 
(212) 343-6494 
http://www.Scholastic.com   

Pragmatically Sorting A Table Field

[Frank Caruso]

ARS 7.1p5 SQL Server 2005

Fairly sure this is not possible but 

Is it possible to control the sort order of a table through code? I know you
can set a default sort, and that the user can click a column, but can work
flow be created to change the sort order order of a table?
I want to set values in a display only column and then sort on that column.
I can set the column values, and the user can then manually click the column
to sort it, but that is not an optimal solution.

Thank you

Frank

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Re: Create Attributes in CMDB/Asset

[John]

Just wondering -- what kind of Date field -- what is it going to store?


I am always interested in things that apply "generically".

Thanks,

-John



On Jul 2, 2009, at 8:39 AM, Bala Patel wrote:

**
List,

I am adding fields (attributes) to the CMDB and then adding them into  
Asset Management.  If I add a new field to a class, do I have to go  
through this same process for every class?  For example: I want to add  
a new Date field to all of the Asset forms which equates to adding to  
every class so it will show up on the Asset forms.  I started off  
adding this to the Computer Systems class using the Class Manager. Do  
I need to do this same thing for ever other CI or Class?


ITSM 7.03
Asset Management 7.03
Windows 2003

Thanks very much

Bala Patel

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the  
Answers Are"_


--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
john.sundb...@kineticdata.com






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Create Attributes in CMDB/Asset

[Bala Patel]

List,

I am adding fields (attributes) to the CMDB and then adding them into Asset 
Management.  If I add a new field to a class, do I have to go through this same 
process for every class?  For example: I want to add a new Date field to all of 
the Asset forms which equates to adding to every class so it will show up on 
the Asset forms.  I started off adding this to the Computer Systems class using 
the Class Manager. Do I need to do this same thing for ever other CI or Class?

ITSM 7.03
Asset Management 7.03
Windows 2003

Thanks very much

Bala Patel




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Re: Notifier Log

[Greg Donalson]

Hi Saravanan,
 
I have seen it where records get stuck in these two forms: NTE:SYS-Group NT
Control and NTE:SYS-Individual NT Control.  I have to go into those forms
every once in a while and make sure there are no records in there.  These
are 2 pass-through forms, so no records should be in there longer than a few
seconds.  You can look at the submit date of the records in there to see if
they are old ones.  I hope this helps.
 
Greg Donalson
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Saravanan Palaniappan
Sent: Thursday, July 02, 2009 6:01 AM
To: arslist@ARSLIST.ORG
Subject: NTE: Notifier Log


** 
Hi List ,
 
Currently there is a problem in the Production server where the NTE:
Notifier Log has got 5 lakh Records and it keeps Increasing gradually.
 
As per the analysis there is a escalation wriiten in teh NTE: Notifier
[NTE:NTS:t...@00:30-CleanupNTS] which sets the Z1D Action to delete and a
filter deletes the record in the Notifier.
 
How does a record gets deleted in the NTE: Notifier Log .We see that there
is a filter [NTE:NTL:Delete_795]
has the run process to delete it . but the qualification is 'TR.z1D Action'
=  "DELETE".
But i dont see any workflow pushes z1D Action' =  "DELETE". in the  NTE:
Notifier Log .
 
Please advice.
 
Regards
Saravanan.






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Re: History of AR System

[Howard Richter]

All,

It looks like there is enough info in this posting for a book or movie.

Howard

On Thu, Jul 2, 2009 at 8:41 AM, Marc Simmons  wrote:

> ** Gordon,
>
> I remember Barry.  Barry taught the v2.0 classes in 1996 in Columbia, MD.
> Way back before there was a Remedy School or office there.  If I remember
> correctly, the classes were taught in the Sun Microsystems class rooms.  And
> I do remember his unique pointing/drinking devices.
>
> Marc Simmons
>
>   On Wed, Jul 1, 2009 at 12:30 PM, Frank, Gordon M. (CMS/CTR) <
> gordon.fr...@cms.hhs.gov> wrote:
>
>> A couple more memories.
>>
>> Who remembers when Remedy Corp handed out the first ODBC driver on CD at
>> the end of the RUG main session in I believe 1996?
>>
>> Another good one from the past was when Y2K was occurring and the folks
>> from New Zealand and/or Australia purposely offered to let the rest of the
>> world know if a Y2K problem occurred. I rank this as one of the great
>> gestures in the History of Remedy ARS. It was published on ARSList and the
>> rest of us, to the west, appreciated the gesture.
>>
>> BTW, Swizzle sticks was correct. Barry had every possible stick that he
>> could find.
>>
>>
>> -Original Message-
>> From: Frank, Gordon M. (CMS/CTR)
>> Sent: Tuesday, June 30, 2009 7:39 AM
>> To: arslist@ARSLIST.ORG
>> Cc: Frank, Gordon M. (CMS/CTR)
>> Subject: RE: History of AR System
>>
>> I'm going to take you all way back.
>>
>> Who remembers Barry Schnell? He was the only instructor when I started
>> into Remedy Development.
>>
>> Does anyone remember his unique way of presenting viewgraphs (that's
>> right, Powerpoint was not invented yet)? Hint: It has to do with a unique
>> pointing or "drinking" device.
>>
>> Gordon M. Frank
>> Remedy Skilled Professional
>> ITIL V3 Certified
>> Lockheed Martin
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org] On Behalf Of Jarl Grøneng
>> Sent: Monday, June 29, 2009 2:53 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: History of AR System
>>
>> That explain a lot! (just a joke) Really like the DIY :-)
>>
>> The best ever training class I attend was the optimize and
>> troubleshooting class with Lincoln Bowser! Never forget that class!!!
>>
>>
>> Regards,
>> Jarl
>>
>> 2009/6/29 Axton :
>> > ** I started that way back in '99; I still don't have any formal
>> training...
>> >
>> > Axton Grams
>> >
>> > The opinions, statements, and/or suggested courses of action expressed
>> in
>> > this E-mail do not necessarily reflect those of BMC Software, Inc.  My
>> > voluntary participation in this forum is not intended to convey a role
>> as a
>> > spokesperson, liaison or public relations representative for BMC
>> Software,
>> > Inc.
>> >
>> > On Mon, Jun 29, 2009 at 12:35 PM, Benedetto Cantatore
>> >  wrote:
>> >>
>> >> **
>> >> Back in 97, I sat down with the Remedy manual, read it cover to cover
>> and
>> >> was a Remedy administrator.  There were only two apps (I think);
>> Helpdesk
>> >> and Asset.  Today, I looking at all the manuals if you have the whole
>> ITSM
>> >> suite, I no longer think that's possible.  I'm curious, how many folks
>> >> started Remedy by just reading the docs, or did most people go out and
>> get
>> >> formal training.
>> >>
>> >> Ben Cantatore
>> >> Remedy Manager
>> >> (914) 457-6209
>> >>
>> >> Emerging Health IT
>> >> 3 Odell Plaza
>> >> Yonkers, New York 10701
>> >>
>> >>
>> >> >>> robert.w.r...@gmail.com 06/29/09 10:56 AM >>>
>> >> ** I began working with the point release of 2.1 late in 1994 or early
>> >> 1995 when I was at Winstar, a gone-broke telecommunications company. I
>> wrote
>> >> the help-desk app for the network ops center, as well as configuration
>> >> forms, certification forms, lots of stuff. Back then it was a good
>> front-end
>> >> for a database. We worked with voice communications, so the FCC
>> required a
>> >> lot of auditing, all of which had to be written.
>> >>
>> >> I got into Remedy as a C programmer who didn't have a project at the
>> >> moment. I was horrified to find no Else statements built into the
>> system. I
>> >> can't remember when that came along, but it was quite an advance in
>> >> programming. We worked with HP-UX and an early version of Oracle.
>> >> Installation of just about anything was a bear, but once all the ducks
>> were
>> >> lined up it went well.
>> >>
>> >> Ever since then I've worked with the ARS. Now it's quite sophisticated
>> in
>> >> comparison with the old days.
>> >>
>> >> On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom 
>> >> wrote:
>> >>>
>> >>> From a bit of googling .
>> >>>
>> >>>
>> >>> Remedy Corp.
>> >>> The Company was incorporated on November 20, 1990 in Delaware
>> >>> Headquarters Mountain View, California, USA
>> >>> Key people Larry Garlick, Founder & CEO
>> >>> Dave Mahler, VP Marketing
>> >>> Doug Mueller, Chief Architect
>> >>> Version 1.0 ?
>> >>> Version 1.1 Approx. Nov 1992 still looking for confirmation
>

OT: Notifier Log

[Chowdhury, Tauf]

I haven't seen/heard the word "lakh" in years! 

If I remember correctly, that represents thousand?

 

Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Saravanan Palaniappan
Sent: Thursday, July 02, 2009 7:01 AM
To: arslist@ARSLIST.ORG
Subject: NTE: Notifier Log

 

** 

Hi List ,

 

Currently there is a problem in the Production server where the NTE:
Notifier Log has got 5 lakh Records and it keeps Increasing gradually.

 

As per the analysis there is a escalation wriiten in teh NTE: Notifier
[NTE:NTS:t...@00:30-CleanupNTS] which sets the Z1D Action to delete and a
filter deletes the record in the Notifier.

 

How does a record gets deleted in the NTE: Notifier Log .We see that
there is a filter [NTE:NTL:Delete_795]

has the run process to delete it . but the qualification is 'TR.z1D
Action' =  "DELETE".

But i dont see any workflow pushes z1D Action' =  "DELETE". in the  NTE:
Notifier Log .

 

Please advice.

 

Regards

Saravanan.



 
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Re: RKM - Multi-tenancy Issue

[Meyer, Jennifer L]

I truly wish I could tell you.  My current employer doesn't use RKM.  The last 
time I installed RKM, 7.2 had just been released and the multi-tenancy issues 
inherent with the previous versions were fixed.  Since I know the RKM guys at 
BMC pretty well, I took them at their word.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of kevkenn
Sent: Wednesday, July 01, 2009 4:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: RKM - Multi-tenancy Issue

Does Multi-Tenancy work for you Jennifer?
--
View this message in context: 
http://www.nabble.com/RKM---Multi-tenancy-Issue-tp24293067p24296036.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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AR System 7.5 Silent Install issues

[Rick Cook]

Just a heads-up for anyone who has this little task on their "to-do" list.
Basically, there are three issues:

1)  It doesn't work.  It fails about 5 minutes into whatever its doing.
2)  There are no logs (that I can find) to tell me why it doesn't work, or
even where it fails.
3)  The documentation is NO help at all in troubleshooting, and almost
barely adequate for setup.

Rick

P.S.  The 7.1 AR Server silent install isn't working (for me, anyway)
either, but at least there are logs I can send to support, and the
documentation on how to set it up, including what each parameter is
expecting, is pretty good.  Support can't figure out why it isn't working,
and as yet (AFAIK), engineering hasn't either.  7.1 client installs worked
like a charm on the first try, though!

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Re: History of AR System

[Marc Simmons]

Gordon,

I remember Barry.  Barry taught the v2.0 classes in 1996 in Columbia, MD.
Way back before there was a Remedy School or office there.  If I remember
correctly, the classes were taught in the Sun Microsystems class rooms.  And
I do remember his unique pointing/drinking devices.

Marc Simmons

On Wed, Jul 1, 2009 at 12:30 PM, Frank, Gordon M. (CMS/CTR) <
gordon.fr...@cms.hhs.gov> wrote:

> A couple more memories.
>
> Who remembers when Remedy Corp handed out the first ODBC driver on CD at
> the end of the RUG main session in I believe 1996?
>
> Another good one from the past was when Y2K was occurring and the folks
> from New Zealand and/or Australia purposely offered to let the rest of the
> world know if a Y2K problem occurred. I rank this as one of the great
> gestures in the History of Remedy ARS. It was published on ARSList and the
> rest of us, to the west, appreciated the gesture.
>
> BTW, Swizzle sticks was correct. Barry had every possible stick that he
> could find.
>
>
> -Original Message-
> From: Frank, Gordon M. (CMS/CTR)
> Sent: Tuesday, June 30, 2009 7:39 AM
> To: arslist@ARSLIST.ORG
> Cc: Frank, Gordon M. (CMS/CTR)
> Subject: RE: History of AR System
>
> I'm going to take you all way back.
>
> Who remembers Barry Schnell? He was the only instructor when I started into
> Remedy Development.
>
> Does anyone remember his unique way of presenting viewgraphs (that's right,
> Powerpoint was not invented yet)? Hint: It has to do with a unique pointing
> or "drinking" device.
>
> Gordon M. Frank
> Remedy Skilled Professional
> ITIL V3 Certified
> Lockheed Martin
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Jarl Grøneng
> Sent: Monday, June 29, 2009 2:53 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: History of AR System
>
> That explain a lot! (just a joke) Really like the DIY :-)
>
> The best ever training class I attend was the optimize and
> troubleshooting class with Lincoln Bowser! Never forget that class!!!
>
>
> Regards,
> Jarl
>
> 2009/6/29 Axton :
> > ** I started that way back in '99; I still don't have any formal
> training...
> >
> > Axton Grams
> >
> > The opinions, statements, and/or suggested courses of action expressed in
> > this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> > voluntary participation in this forum is not intended to convey a role as
> a
> > spokesperson, liaison or public relations representative for BMC
> Software,
> > Inc.
> >
> > On Mon, Jun 29, 2009 at 12:35 PM, Benedetto Cantatore
> >  wrote:
> >>
> >> **
> >> Back in 97, I sat down with the Remedy manual, read it cover to cover
> and
> >> was a Remedy administrator.  There were only two apps (I think);
> Helpdesk
> >> and Asset.  Today, I looking at all the manuals if you have the whole
> ITSM
> >> suite, I no longer think that's possible.  I'm curious, how many folks
> >> started Remedy by just reading the docs, or did most people go out and
> get
> >> formal training.
> >>
> >> Ben Cantatore
> >> Remedy Manager
> >> (914) 457-6209
> >>
> >> Emerging Health IT
> >> 3 Odell Plaza
> >> Yonkers, New York 10701
> >>
> >>
> >> >>> robert.w.r...@gmail.com 06/29/09 10:56 AM >>>
> >> ** I began working with the point release of 2.1 late in 1994 or early
> >> 1995 when I was at Winstar, a gone-broke telecommunications company. I
> wrote
> >> the help-desk app for the network ops center, as well as configuration
> >> forms, certification forms, lots of stuff. Back then it was a good
> front-end
> >> for a database. We worked with voice communications, so the FCC required
> a
> >> lot of auditing, all of which had to be written.
> >>
> >> I got into Remedy as a C programmer who didn't have a project at the
> >> moment. I was horrified to find no Else statements built into the
> system. I
> >> can't remember when that came along, but it was quite an advance in
> >> programming. We worked with HP-UX and an early version of Oracle.
> >> Installation of just about anything was a bear, but once all the ducks
> were
> >> lined up it went well.
> >>
> >> Ever since then I've worked with the ARS. Now it's quite sophisticated
> in
> >> comparison with the old days.
> >>
> >> On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom 
> >> wrote:
> >>>
> >>> From a bit of googling .
> >>>
> >>>
> >>> Remedy Corp.
> >>> The Company was incorporated on November 20, 1990 in Delaware
> >>> Headquarters Mountain View, California, USA
> >>> Key people Larry Garlick, Founder & CEO
> >>> Dave Mahler, VP Marketing
> >>> Doug Mueller, Chief Architect
> >>> Version 1.0 ?
> >>> Version 1.1 Approx. Nov 1992 still looking for confirmation
> >>> Version 2.0 was May 19, 1995
> >>> Version 4.0 was Jan 27, 1999
> >>>
> >>>
> >>> -Original Message-
> >>> From: Action Request System discussion list(ARSList)
> >>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
> Answers
> >>> Are"_
> >>
> >> _Platinum Sponsor: rmis

Rant: RE: SW00327272

[Meyer, Jennifer L]

I have a really good bug that BMC won't fix: TMS:Audit log uses a non-indexed 
field to pull data from the SYS:Notification Log form.  We're using ITSM 7.0.1 
P7.  I realize that we are most likely the only people in the universe who 
would even consider using the notification audit logs on Task, but running a 
table scan against the notification logs when it does happen is unforgiveable.  
It took me two days to isolate the source of the issue and fix the workflow.  I 
sent BMC the definition files with a detailed explanation on May 5 and followed 
up with an RFP and a WebEx.  Crickets.


Jennifer Meyer


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Wednesday, July 01, 2009 4:47 PM
To: arslist@ARSLIST.ORG
Subject: SW00327272

List,
I'm looking to get some traction on a defect that's bugging the crap out of me. 
 I found this in 7.5 initial release shortly after release, it took awhile for 
my Level1 to get the ticket opened with BMC...it's been in their hands since 
BEFORE patch 1 was released, but they still haven't fixed it...

The bug is in the 7.5 Java API in relation to the getListFilterObjects for 
ARServerUser.  If you make the call you get a null pointer error.  I even 
replicated this in driver.exe.  in the 7.1 api it takes me roughly a min to 
pull the roughly 3000 filters with the getListFilterObjects callmy 
workaround is to do a GetListFilter, then loop through all 3k records getting 
the objects for each...this workaround takes me roughly 5 times longer to get 
my records.

I don't consider it acceptable to break something as simple as this and issue 3 
patches to the product without fixing itI'm looking for some 'me too' over 
to BMC to try to get this puppy into Patch 4 if possible.

If you consider this a whine, please let me know about YOUR bugs that BMC won't 
fix
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NTE: Notifier Log

[Saravanan Palaniappan]

Hi List ,
 
Currently there is a problem in the Production server where the NTE: Notifier 
Log has got 5 lakh Records and it keeps Increasing gradually.
 
As per the analysis there is a escalation wriiten in teh NTE: Notifier 
[NTE:NTS:t...@00:30-CleanupNTS] which sets the Z1D Action to delete and a 
filter deletes the record in the Notifier.
 
How does a record gets deleted in the NTE: Notifier Log .We see that there is a 
filter [NTE:NTL:Delete_795]
has the run process to delete it . but the qualification is 'TR.z1D Action' =  
"DELETE".
But i dont see any workflow pushes z1D Action' =  "DELETE". in the  NTE: 
Notifier Log .
 
Please advice.
 
Regards
Saravanan.



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