Re: Global Variable not Stored in Commit

[Marek Ceizel]

Hi Jason,


actually I just maybe wrote it wrongly that Globa Field. It's a normal field on 
the calling form which should be filled On Close of the called form. 
The Idea of stroring the value from table to a field before is nice but at the 
end, where is the difference. On Close I mapped the value chosen from the 
table. In that way I will just map the value from a filed. I don't think there 
will be some difference.


however, problem is this is happening either in normal mode (not private) of 
the explorer. but it's sudden and I cannot replicate that so easily :(

however, thanks a lot for tip :)

Marek

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Need to Remove Application list from home page

[Lokesh Jayaraman]

Joe,

I have one user with only read license. But he is still seeing foundation
elements ? But i dont want read license users to see this.


On Thu, Oct 31, 2013 at 8:08 AM, Joe D'Souza  wrote:

> **
>
> Either I do not understand your question correctly or you have already
> answered it yourself..
>
> ** **
>
> Permissions.. Make sure those who do not need to see what need not be seen
> do not have the permissions to see it.
>
> ** **
>
> Joe
>
> ** **
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Lokesh Jayaraman
> *Sent:* Wednesday, October 30, 2013 7:21 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Need to Remove Application list from home page
>
> ** **
>
> ** 
>
> Hi all,
>
> I want to remove some module from application list from home page. If the
> user logs with read permission, he should not see foundation Elements,
> Contract Mangement, Under quicks some custom application. 
>
> As this is based on read permission, how to proceed on this?
>
> if i uncheck the entry point for some application, then it will not
> visible to everyone.
> 
>
>
> -- 
>
> Lokesh Jayaraman
>
> 9566066338
>
> “இறைவன் மனிதனுக்குச் சொன்னது *கீதை*,
> மனிதன் இறைவனுக்குச் சொன்னது *திருவாசகம*்,
> மனிதன் மனிதனுக்குச் சொன்னது *திருக்குறள*்” 
>  _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 
Lokesh Jayaraman
9566066338
“இறைவன் மனிதனுக்குச் சொன்னது *கீதை*,
மனிதன் இறைவனுக்குச் சொன்னது *திருவாசகம*்,
மனிதன் மனிதனுக்குச் சொன்னது *திருக்குறள*்”

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Need to Remove Application list from home page

[Joe D'Souza]

I think OTB a read license user is not supposed to see those forms. Someone may 
have modified some of the permissions on those forms that allows users with 
lower grade of permissions to see them?

 

Either that or there is something wrong with that particular users cache, if 
that is the only user that is able to see these forms.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lokesh Jayaraman
Sent: Thursday, October 31, 2013 5:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Need to Remove Application list from home page

 

** 

Joe, 

I have one user with only read license. But he is still seeing foundation 
elements ? But i dont want read license users to see this. 

 

On Thu, Oct 31, 2013 at 8:08 AM, Joe D'Souza  wrote:

** 

Either I do not understand your question correctly or you have already answered 
it yourself..

 

Permissions.. Make sure those who do not need to see what need not be seen do 
not have the permissions to see it.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lokesh Jayaraman
Sent: Wednesday, October 30, 2013 7:21 PM
To: arslist@ARSLIST.ORG
Subject: Need to Remove Application list from home page

 

** 

Hi all,

I want to remove some module from application list from home page. If the user 
logs with read permission, he should not see foundation Elements, Contract 
Mangement, Under quicks some custom application. 

As this is based on read permission, how to proceed on this?

if i uncheck the entry point for some application, then it will not visible to 
everyone. 



-- 

Lokesh Jayaraman

9566066338

“இறைவன் மனிதனுக்குச் சொன்னது கீதை,
மனிதன் இறைவனுக்குச் சொன்னது திருவாசகம்,
மனிதன் மனிதனுக்குச் சொன்னது திருக்குறள்” 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 




-- 

Lokesh Jayaraman

9566066338

“இறைவன் மனிதனுக்குச் சொன்னது கீதை,
மனிதன் இறைவனுக்குச் சொன்னது திருவாசகம்,
மனிதன் மனிதனுக்குச் சொன்னது திருக்குறள்”

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Need to Remove Application list from home page

[Tauf Chowdhury]

I guess the question is: What do you want them to see? Is it another page? Is 
it a specific console? You can use the $GROUP$ keyword in your workflow to 
determine a group and that they do/don't belong to and push them to another 
form if necessary. 

Sent from my iPhone

> On Oct 31, 2013, at 6:57 AM, Joe D'Souza  wrote:
> 
> **
> I think OTB a read license user is not supposed to see those forms. Someone 
> may have modified some of the permissions on those forms that allows users 
> with lower grade of permissions to see them?
>  
> Either that or there is something wrong with that particular users cache, if 
> that is the only user that is able to see these forms.
>  
> Joe
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Lokesh Jayaraman
> Sent: Thursday, October 31, 2013 5:14 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Need to Remove Application list from home page
>  
> **
> Joe,
> 
> I have one user with only read license. But he is still seeing foundation 
> elements ? But i dont want read license users to see this.
>  
> 
> On Thu, Oct 31, 2013 at 8:08 AM, Joe D'Souza  wrote:
> **
> Either I do not understand your question correctly or you have already 
> answered it yourself..
>  
> Permissions.. Make sure those who do not need to see what need not be seen do 
> not have the permissions to see it.
>  
> Joe
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Lokesh Jayaraman
> Sent: Wednesday, October 30, 2013 7:21 PM
> To: arslist@ARSLIST.ORG
> Subject: Need to Remove Application list from home page
>  
> **
> Hi all,
> 
> I want to remove some module from application list from home page. If the 
> user logs with read permission, he should not see foundation Elements, 
> Contract Mangement, Under quicks some custom application.
> 
> As this is based on read permission, how to proceed on this?
> 
> if i uncheck the entry point for some application, then it will not visible 
> to everyone. 
> 
> --
> Lokesh Jayaraman
> 9566066338
> “இறைவன் மனிதனுக்குச் சொன்னது கீதை,
> மனிதன் இறைவனுக்குச் சொன்னது திருவாசகம்,
> மனிதன் மனிதனுக்குச் சொன்னது திருக்குறள்”
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> 
> 
> 
> --
> Lokesh Jayaraman
> 9566066338
> “இறைவன் மனிதனுக்குச் சொன்னது கீதை,
> மனிதன் இறைவனுக்குச் சொன்னது திருவாசகம்,
> மனிதன் மனிதனுக்குச் சொன்னது திருக்குறள்”
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: CRQ stuck at completed and Next Stage button is disabled

[Boyd, Rebecca]

Danny,

Per BMC  KA306013, open the Change Request form in Developer Studio. Unhide
the Active Approval field. Open up the errant Change Request, deselect Yes,
save the request. You should then be able to save it & move it forward.
Don't forget to re-hide the field.

HTH,

Rebecca




On Wed, Oct 30, 2013 at 7:11 PM, Herrera, Danny wrote:

> **
>
> We have a crq that is stuck at complete status and will not allow us to
> close.  The next stage button is disabled and I cannot figure what needs to
> be done to get moving.  Any ideas?
>
> We are running version 7.5 patch 003
>
> ** **
>
> *Danny Herrera* 
>
> ** **
>  _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 
Rebecca Boyd
Application Administrator
Wake Forest University

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: CRQ stuck at completed and Next Stage button is disabled

[Tauf Chowdhury]

Better yet, create a panel and give only admins access to it. Put all these 
fields including change request previous status and other notable ones in 
there. That way, you don't have to keep modifying the form

Sent from my iPhone

> On Oct 31, 2013, at 7:50 AM, "Boyd, Rebecca"  wrote:
> 
> **
> Danny,
> 
> Per BMC  KA306013, open the Change Request form in Developer Studio. Unhide 
> the Active Approval field. Open up the errant Change Request, deselect Yes, 
> save the request. You should then be able to save it & move it forward. Don't 
> forget to re-hide the field.
> 
> HTH,
> 
> Rebecca
> 
> 
> 
> 
>> On Wed, Oct 30, 2013 at 7:11 PM, Herrera, Danny  
>> wrote:
>> **
>> We have a crq that is stuck at complete status and will not allow us to 
>> close.  The next stage button is disabled and I cannot figure what needs to 
>> be done to get moving.  Any ideas?
>> 
>> We are running version 7.5 patch 003
>> 
>>  
>> 
>> Danny Herrera
>> 
>>  
>> 
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
> 
> 
> 
> -- 
> Rebecca Boyd
> Application Administrator
> Wake Forest University
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Need to Remove Application list from home page

[Mitcham, Ross]

What is the use case for this requirement?  I may be a user granted permission 
to read from a foundation object, ex.  the People form,  how would I then 
access this form to query if the entire application were to be removed from the 
flyout options?

Regards,



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, October 30, 2013 10:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need to Remove Application list from home page

**
Either I do not understand your question correctly or you have already answered 
it yourself..

Permissions.. Make sure those who do not need to see what need not be seen do 
not have the permissions to see it.

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lokesh Jayaraman
Sent: Wednesday, October 30, 2013 7:21 PM
To: arslist@ARSLIST.ORG
Subject: Need to Remove Application list from home page

**
Hi all,
I want to remove some module from application list from home page. If the user 
logs with read permission, he should not see foundation Elements, Contract 
Mangement, Under quicks some custom application.
As this is based on read permission, how to proceed on this?
if i uncheck the entry point for some application, then it will not visible to 
everyone.

--
Lokesh Jayaraman
9566066338
“இறைவன் மனிதனுக்குச் சொன்னது கீதை,
மனிதன் இறைவனுக்குச் சொன்னது திருவாசகம்,
மனிதன் மனிதனுக்குச் சொன்னது திருக்குறள்”
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Looking to modify some items on the 7.6.4 home page and looking for info (and happy Halloween, if your into that)

[Richter, Howard (CEI - Atlanta)]

Happy Halloween All,

OK, I know this is a newbie question, but I was playing around with the 7.6.4 
home page (or landing page) and wanted to modify the "Backlog of Incidents - 
Real Time" to add in filtering in the groups that a user is member of.

What I know so far is that its using flashboards, the Flashboard and variable 
is HPD:INC:KPI_Backlog. I am just missing what is calling the filtering. In the 
OOB one by company.

Since I have not done some real coding for a few years, I was looking for a 
start place on this play project.

As always thanks,

hbr

[Description: Description: Description: Cox Enterprises, 
Inc]
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
<>

Re: Looking to modify some items on the 7.6.4 home page and looking for info (and happy Halloween, if your into that)

[Jason]

**
Howard,All of those panels are just basic Remedy forms, most with flashboards or tables on them. Under quick links, select "Home Page Descriptor Configuration" and search for the panel. Copy the form name from the Form* field and then open Developer Studio. Expand your server on the left, right-click Working Lists, and select "New View By Form List"Give it a name, click add, and paste the form name in the name box.Select the form, click ok, and click Ok to save the working listA panel will open that lists the form, menu's, and workflow related to it.  (Most of these panels don't have a lot of
 code.) If you click the little blue starlike square in the upper right of the panel, you can view the objects by type. This is helpful for viewing all the active links by execute on action or sort order. In this case, it sounds like you're looking for active link HPD:HCB:WinLoad_100_RefreshKPIwithCompany which calls active link guide HPD:HCB:RefreshBacklogKPI that runs the following active links to generate a dynamic flashboard qualification.HPD:HCB:Company_100_RefreshKPI_SetMeterHPD:HCB:Company_110_RefreshKPI_SetMeterGlobalHPD:HCB:Company_120_RefreshKPI_Backlog Thank youJason L Bess, MCSE/RSP/ITILv3BMC Remedy ITSM ConsultantFrom: "Richter, Howard (CEI - Atlanta)"  To: arslist@ARSLIST.ORG  Sent: Thursday, October 31, 2013 8:54 AM Subject: Looking to modify some items on the 7.6.4 home page and looking for info (and happy Halloween, if your into that)   **


 
 




Happy Halloween All, 
   
OK, I know this is a newbie question, but I was playing around with the 7.6.4 home page (or landing page) and wanted to modify the “Backlog of Incidents – Real
 Time” to add in filtering in the groups that a user is member of. 
   
What I know so far is that its using flashboards, the Flashboard and variable is HPD:INC:KPI_Backlog. I am just missing what is calling the filtering. In the
 OOB one by company. 
   
Since I have not done some real coding for a few years, I was looking for a start place on this play project. 
   
As always thanks, 
   
hbr 
   
 
Howard Richter, Remedy Administrator 
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 
 
Email =
howard.rich...@coxinc.com 
Office = 678.645.4633, Cell = 404.226.2745 
   



_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Looking to modify some items on the 7.6.4 home page and looking for info (and happy Halloween, if your into that)

[Richter, Howard (CEI - Atlanta)]

Jason,

Thanks, HPD:HCB:WinLoad_100_RefreshKPIwithCompany was the one I needed to find.

Just getting old and rusty.

Howard

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason
Sent: Thursday, October 31, 2013 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Looking to modify some items on the 7.6.4 home page and 
looking for info (and happy Halloween, if your into that)

**
Howard,
All of those panels are just basic Remedy forms, most with flashboards or 
tables on them. Under quick links, select "Home Page Descriptor Configuration" 
and search for the panel. Copy the form name from the Form* field and then open 
Developer Studio.

Expand your server on the left, right-click Working Lists, and select "New View 
By Form List"
Give it a name, click add, and paste the form name in the name box.
Select the form, click ok, and click Ok to save the working list
A panel will open that lists the form, menu's, and workflow related to it.  
(Most of these panels don't have a lot of code.)

If you click the little blue starlike square in the upper right of the panel, 
you can view the objects by type. This is helpful for viewing all the active 
links by execute on action or sort order.

In this case, it sounds like you're looking for active link 
HPD:HCB:WinLoad_100_RefreshKPIwithCompany which calls active link guide 
HPD:HCB:RefreshBacklogKPI that runs the following active links to generate a 
dynamic flashboard qualification.
HPD:HCB:Company_100_RefreshKPI_SetMeter
HPD:HCB:Company_110_RefreshKPI_SetMeterGlobal
HPD:HCB:Company_120_RefreshKPI_Backlog

Thank you
Jason L Bess, MCSE/RSP/ITILv3
BMC Remedy ITSM Consultant
From: "Richter, Howard (CEI - Atlanta)" 
mailto:howard.rich...@coxinc.com>>
To: arslist@ARSLIST.ORG
Sent: Thursday, October 31, 2013 8:54 AM
Subject: Looking to modify some items on the 7.6.4 home page and looking for 
info (and happy Halloween, if your into that)

**
Happy Halloween All,

OK, I know this is a newbie question, but I was playing around with the 7.6.4 
home page (or landing page) and wanted to modify the “Backlog of Incidents – 
Real Time” to add in filtering in the groups that a user is member of.

What I know so far is that its using flashboards, the Flashboard and variable 
is HPD:INC:KPI_Backlog. I am just missing what is calling the filtering. In the 
OOB one by company.

Since I have not done some real coding for a few years, I was looking for a 
start place on this play project.

As always thanks,

hbr

[Description: Description: Description: Cox Enterprises, 
Inc]
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
<>

Re: CRQ stuck at completed and Next Stage button is disabled

[Kunal Das]

You can get a custom designed form from BMC Support to unlock these CRQs that 
is related to the KB Rebecca pointed.

Kunal

Sent using iPhone

> On 31-Oct-2013, at 5:33 pm, Tauf Chowdhury  wrote:
> 
> **
> Better yet, create a panel and give only admins access to it. Put all these 
> fields including change request previous status and other notable ones in 
> there. That way, you don't have to keep modifying the form
> 
> Sent from my iPhone
> 
>> On Oct 31, 2013, at 7:50 AM, "Boyd, Rebecca"  wrote:
>> 
>> **
>> Danny,
>> 
>> Per BMC  KA306013, open the Change Request form in Developer Studio. Unhide 
>> the Active Approval field. Open up the errant Change Request, deselect Yes, 
>> save the request. You should then be able to save it & move it forward. 
>> Don't forget to re-hide the field.
>> 
>> HTH,
>> 
>> Rebecca
>> 
>> 
>> 
>> 
>>> On Wed, Oct 30, 2013 at 7:11 PM, Herrera, Danny  
>>> wrote:
>>> **
>>> We have a crq that is stuck at complete status and will not allow us to 
>>> close.  The next stage button is disabled and I cannot figure what needs to 
>>> be done to get moving.  Any ideas?
>>> 
>>> We are running version 7.5 patch 003
>>> 
>>>  
>>> 
>>> Danny Herrera
>>> 
>>>  
>>> 
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> 
>> 
>> 
>> -- 
>> Rebecca Boyd
>> Application Administrator
>> Wake Forest University
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: CRQ stuck at completed and Next Stage button is disabled

[Tommy Morris]

Easier than going through Dev Studio… In your User Tool goto Tools / Customize 
Views. You can unhide the Active Approval radio button on your Admin view. No 
customization required.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, October 31, 2013 7:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: CRQ stuck at completed and Next Stage button is disabled

**
Better yet, create a panel and give only admins access to it. Put all these 
fields including change request previous status and other notable ones in 
there. That way, you don't have to keep modifying the form

Sent from my iPhone

On Oct 31, 2013, at 7:50 AM, "Boyd, Rebecca" 
mailto:boy...@wfu.edu>> wrote:
**
Danny,

Per BMC  KA306013, open the Change Request form in Developer Studio. Unhide the 
Active Approval field. Open up the errant Change Request, deselect Yes, save 
the request. You should then be able to save it & move it forward. Don't forget 
to re-hide the field.

HTH,

Rebecca



On Wed, Oct 30, 2013 at 7:11 PM, Herrera, Danny 
mailto:dherr...@columbia.com>> wrote:
**
We have a crq that is stuck at complete status and will not allow us to close.  
The next stage button is disabled and I cannot figure what needs to be done to 
get moving.  Any ideas?
We are running version 7.5 patch 003

Danny Herrera

_ARSlist: "Where the Answers Are" and have been for 20 years_



--
Rebecca Boyd
Application Administrator
Wake Forest University
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Roles and Applications - Remedy Asset Management

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I'm about to pull my hair out.  All of the sudden, our test account
(that includes Asset Admin permissions) suddenly is not able to "View"
the Asset Management link on the Applications list on the home page.
This is in Staging.  In Dev it works as normal.  It's viewable for an
account with Admin permissions, so it's a permission issue right?

 

I've compared all of these objects on Staging to Dev and they are
exactly the same.  I'm not sure why it's not showing up!!!

 

Remedy Asset Management Application

AST:Asset Management Console Form

The Active Link Guide Entry Point for Asset Management (actually, that
would be for the Asset Management Console link UNDER the main Asset
Management link, but I checked anyway and they are the same)

I've checked all the roles that are set for the Remedy Asset Management
Application on the Roles form 

 

Everything is the same.

 

Am I missing something?

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437

Cell Phone: (717) 602-9460

lisa.ke...@devtechnology.com

 

 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Roles and Applications - Remedy Asset Management

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Oh, and the account (with the Asset Admin permissions) are identical on
Staging and Dev as well.

-Original Message-
From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
Sent: Thursday, October 31, 2013 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Roles and Applications - Remedy Asset Management

I'm about to pull my hair out.  All of the sudden, our test account
(that includes Asset Admin permissions) suddenly is not able to "View"
the Asset Management link on the Applications list on the home page.
This is in Staging.  In Dev it works as normal.  It's viewable for an
account with Admin permissions, so it's a permission issue right?

 

I've compared all of these objects on Staging to Dev and they are
exactly the same.  I'm not sure why it's not showing up!!!

 

Remedy Asset Management Application

AST:Asset Management Console Form

The Active Link Guide Entry Point for Asset Management (actually, that
would be for the Asset Management Console link UNDER the main Asset
Management link, but I checked anyway and they are the same)

I've checked all the roles that are set for the Remedy Asset Management
Application on the Roles form 

 

Everything is the same.

 

Am I missing something?

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437

Cell Phone: (717) 602-9460

lisa.ke...@devtechnology.com

 

 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Roles and Applications - Remedy Asset Management

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

ARS 7.6.04 SP4 using Dev Studio 8.1

-Original Message-
From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
Sent: Thursday, October 31, 2013 10:42 AM
To: arslist@ARSLIST.ORG
Subject: RE: Roles and Applications - Remedy Asset Management

Oh, and the account (with the Asset Admin permissions) are identical on
Staging and Dev as well.

-Original Message-
From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
Sent: Thursday, October 31, 2013 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Roles and Applications - Remedy Asset Management

I'm about to pull my hair out.  All of the sudden, our test account
(that includes Asset Admin permissions) suddenly is not able to "View"
the Asset Management link on the Applications list on the home page.
This is in Staging.  In Dev it works as normal.  It's viewable for an
account with Admin permissions, so it's a permission issue right?

 

I've compared all of these objects on Staging to Dev and they are
exactly the same.  I'm not sure why it's not showing up!!!

 

Remedy Asset Management Application

AST:Asset Management Console Form

The Active Link Guide Entry Point for Asset Management (actually, that
would be for the Asset Management Console link UNDER the main Asset
Management link, but I checked anyway and they are the same)

I've checked all the roles that are set for the Remedy Asset Management
Application on the Roles form 

 

Everything is the same.

 

Am I missing something?

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437

Cell Phone: (717) 602-9460

lisa.ke...@devtechnology.com

 

 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Roles and Applications - Remedy Asset Management

[Carl Wilson]

Hi,

On the off chance, is the application not in "Production" mode for this
environment?

 

  _  

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS
Sent: 31 October 2013 14:40
To: arslist@ARSLIST.ORG
Subject: Roles and Applications - Remedy Asset Management

 

** 

I'm about to pull my hair out.  All of the sudden, our test account (that
includes Asset Admin permissions) suddenly is not able to "View" the Asset
Management link on the Applications list on the home page.  This is in
Staging.  In Dev it works as normal.  It's viewable for an account with
Admin permissions, so it's a permission issue right?

 

I've compared all of these objects on Staging to Dev and they are exactly
the same.  I'm not sure why it's not showing up!!!

 

Remedy Asset Management Application

AST:Asset Management Console Form

The Active Link Guide Entry Point for Asset Management (actually, that would
be for the Asset Management Console link UNDER the main Asset Management
link, but I checked anyway and they are the same)

I've checked all the roles that are set for the Remedy Asset Management
Application on the Roles form 

 

Everything is the same.

 

Am I missing something?

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437

Cell Phone: (717) 602-9460

lisa.ke...@devtechnology.com

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: [EXTERNAL] Roles and Applications - Remedy Asset Management

[Stroud, Natalie K]

Hey Lisa:


1.Was there a DB copy between some other environment and the Staging 
environment?

2.Have you tried removing the permissions that appear to be there, saving 
the test account, then resetting them?  That resolves the kind of problem 
you've described for uswell, not every time, but probably at least 40% of 
the time.

3.Do you actually have enough Fixed/Floating licenses in Staging to cover 
the type of license that is set for the test account?

Good luck!

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Thursday, October 31, 2013 8:40 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Roles and Applications - Remedy Asset Management

**
I'm about to pull my hair out.  All of the sudden, our test account (that 
includes Asset Admin permissions) suddenly is not able to "View" the Asset 
Management link on the Applications list on the home page.  This is in Staging. 
 In Dev it works as normal.  It's viewable for an account with Admin 
permissions, so it's a permission issue right?

I've compared all of these objects on Staging to Dev and they are exactly the 
same.  I'm not sure why it's not showing up!!!

Remedy Asset Management Application
AST:Asset Management Console Form
The Active Link Guide Entry Point for Asset Management (actually, that would be 
for the Asset Management Console link UNDER the main Asset Management link, but 
I checked anyway and they are the same)
I've checked all the roles that are set for the Remedy Asset Management 
Application on the Roles form

Everything is the same.

Am I missing something?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com


_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: CRQ stuck at completed and Next Stage button is disabled

[Herrera, Danny]

Thanks for the suggestions guys, I will try the least invasive one first.

Tommy,
I am unable to find the “Admin view”, does it have a specific name that I 
search for?

Thanks,

Danny Herrera


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
Sent: Thursday, October 31, 2013 7:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: CRQ stuck at completed and Next Stage button is disabled

**
Easier than going through Dev Studio… In your User Tool goto Tools / Customize 
Views. You can unhide the Active Approval radio button on your Admin view. No 
customization required.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, October 31, 2013 7:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: CRQ stuck at completed and Next Stage button is disabled

**
Better yet, create a panel and give only admins access to it. Put all these 
fields including change request previous status and other notable ones in 
there. That way, you don't have to keep modifying the form

Sent from my iPhone

On Oct 31, 2013, at 7:50 AM, "Boyd, Rebecca" 
mailto:boy...@wfu.edu>> wrote:
**
Danny,

Per BMC  KA306013, open the Change Request form in Developer Studio. Unhide the 
Active Approval field. Open up the errant Change Request, deselect Yes, save 
the request. You should then be able to save it & move it forward. Don't forget 
to re-hide the field.

HTH,

Rebecca



On Wed, Oct 30, 2013 at 7:11 PM, Herrera, Danny 
mailto:dherr...@columbia.com>> wrote:
**
We have a crq that is stuck at complete status and will not allow us to close.  
The next stage button is disabled and I cannot figure what needs to be done to 
get moving.  Any ideas?
We are running version 7.5 patch 003

Danny Herrera

_ARSlist: "Where the Answers Are" and have been for 20 years_



--
Rebecca Boyd
Application Administrator
Wake Forest University
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Looking to modify some items on the 7.6.4 home page and looking for info (and happy Halloween, if your into that)

[Murnane, Phil]

Howard:

A Halloween sentiment: getting old and rusty is better than the alternative. :)

--Phil


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On 
Behalf Of Richter, Howard (CEI - Atlanta) [howard.rich...@coxinc.com]
Sent: Thursday, October 31, 2013 10:09
To: arslist@ARSLIST.ORG
Subject: Re: Looking to modify some items on the 7.6.4 home page and looking 
for info (and happy Halloween, if your into that)

**
Jason,

Thanks, HPD:HCB:WinLoad_100_RefreshKPIwithCompany was the one I needed to find.

Just getting old and rusty.

Howard

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason
Sent: Thursday, October 31, 2013 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Looking to modify some items on the 7.6.4 home page and 
looking for info (and happy Halloween, if your into that)

**
Howard,
All of those panels are just basic Remedy forms, most with flashboards or 
tables on them. Under quick links, select "Home Page Descriptor Configuration" 
and search for the panel. Copy the form name from the Form* field and then open 
Developer Studio.

Expand your server on the left, right-click Working Lists, and select "New View 
By Form List"
Give it a name, click add, and paste the form name in the name box.
Select the form, click ok, and click Ok to save the working list
A panel will open that lists the form, menu's, and workflow related to it.  
(Most of these panels don't have a lot of code.)

If you click the little blue starlike square in the upper right of the panel, 
you can view the objects by type. This is helpful for viewing all the active 
links by execute on action or sort order.

In this case, it sounds like you're looking for active link 
HPD:HCB:WinLoad_100_RefreshKPIwithCompany which calls active link guide 
HPD:HCB:RefreshBacklogKPI that runs the following active links to generate a 
dynamic flashboard qualification.
HPD:HCB:Company_100_RefreshKPI_SetMeter
HPD:HCB:Company_110_RefreshKPI_SetMeterGlobal
HPD:HCB:Company_120_RefreshKPI_Backlog

Thank you
Jason L Bess, MCSE/RSP/ITILv3
BMC Remedy ITSM Consultant
From: "Richter, Howard (CEI - Atlanta)" 
mailto:howard.rich...@coxinc.com>>
To: arslist@ARSLIST.ORG
Sent: Thursday, October 31, 2013 8:54 AM
Subject: Looking to modify some items on the 7.6.4 home page and looking for 
info (and happy Halloween, if your into that)

**
Happy Halloween All,

OK, I know this is a newbie question, but I was playing around with the 7.6.4 
home page (or landing page) and wanted to modify the “Backlog of Incidents – 
Real Time” to add in filtering in the groups that a user is member of.

What I know so far is that its using flashboards, the Flashboard and variable 
is HPD:INC:KPI_Backlog. I am just missing what is calling the filtering. In the 
OOB one by company.

Since I have not done some real coding for a few years, I was looking for a 
start place on this play project.

As always thanks,

hbr

[cid:image001.gif@01CED621.38288ED0]
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
<>

How can I limit AIE exchanges to existing CMDB records?

[Danaceau, Chris]

I want to limit records from a source that I bring into the CMDB to just those 
that match on the key attribute (in this case serial number). Can this be done 
with a data key or update query? Currently my model is to bring this data into 
its own data set.

Should I instead target a data set thats a copy of production?



My goal is to not create new records from my source, but only to update 
existing CMDB records.If there's an option to do it with the Reconciliation 
engine I'm open to that as well.


--
Thank You,

Chris Danaceau
FINRA



Confidentiality Notice:  This email, including attachments, may include 
non-public, proprietary, confidential or legally privileged information.  If 
you are not an intended recipient or an authorized agent of an intended 
recipient, you are hereby notified that any dissemination, distribution or 
copying of the information contained in or transmitted with this e-mail is 
unauthorized and strictly prohibited.  If you have received this email in 
error, please notify the sender by replying to this message and permanently 
delete this e-mail, its attachments, and any copies of it immediately.  You 
should not retain, copy or use this e-mail or any attachment for any purpose, 
nor disclose all or any part of the contents to any other person. Thank you


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Installing arwebreportviewer on a separate BOXI server. ARS 8.1 and BOXI 4

[tboot...@objectpath.com]

**
Hello all:
 
Pulling my hair out on this one.
 
Environment: ARS 8.1, ITSM 8.1 BOXI 4.0
 
I have a separate BOXI server from my mid-tier and I want to install ARReportViewer on the BOXI server to render Crystal reports.  However, when I download the suite installer "ARSuiteKit_MidtierWar_windows_8.1", uncompress it, and try to install just the ARWebReportViewer, it doesn't give me the option to just install the viewr.  It is like it doesn't recognize the fact that BOXI 4.0 is installed on the server.  (see screen shot attached... hope it comes through).
 
the install options I get are:
 
ARSystem Servers
ARSystem Mid-tier
ARSystem Client
 
If  I continue with Mid-tier install, thinking that the option is somehow buried underneath it, it wants to install the complete midtier.
 
Any ideas?
 
Terry
 
_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: [EXTERNAL] Installing arwebreportviewer on a separate BOXI server. ARS 8.1 and BOXI 4

[Stroud, Natalie K]

Terry:

No screen shot came through to me.

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of tboot...@objectpath.com
Sent: Thursday, October 31, 2013 12:20 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Installing arwebreportviewer on a separate BOXI server. ARS 
8.1 and BOXI 4

**
Hello all:

Pulling my hair out on this one.

Environment: ARS 8.1, ITSM 8.1 BOXI 4.0

I have a separate BOXI server from my mid-tier and I want to install 
ARReportViewer on the BOXI server to render Crystal reports.  However, when I 
download the suite installer "ARSuiteKit_MidtierWar_windows_8.1", uncompress 
it, and try to install just the ARWebReportViewer, it doesn't give me the 
option to just install the viewr.  It is like it doesn't recognize the fact 
that BOXI 4.0 is installed on the server.  (see screen shot attached... hope it 
comes through).

the install options I get are:

ARSystem Servers
ARSystem Mid-tier
ARSystem Client

If  I continue with Mid-tier install, thinking that the option is somehow 
buried underneath it, it wants to install the complete midtier.

Any ideas?

Terry

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: 8.1 approval mappings for CHG...

[Martinez, Marcelo A]

Is the approver "self"?  I've seen this but have not bothered to fix it. It 
doesn't seem to stop anything.




-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kulkarni, Adhwari
Sent: Wednesday, October 30, 2013 10:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: 8.1 approval mappings for CHG...

Hi Rick,
Can you please send the approval server log which will give us the information 
about why things are happening.
Please send the logs at adhwari_kulka...@bmc.com

Regards,
Adhwari

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips
Sent: 31 October 2013 04:29
To: arslist@ARSLIST.ORG
Subject: 8.1 approval mappings for CHG...

Hi,

ARS 8.1/Atrium 8.1/ITSM 8.1

When creating a CRQ, when I review the approvals that are generated (CRQ>Work 
Detail tab>Approver table field), I find an approver present that shouldn't be.

That is, there are numerous approvers at specific phases that should be there 
(and there are APR:Approver Lookup mappings to support them), but there is one 
approver that shouldn't be there.  I've searched the mappings for that 
approver, but none support the change class or approval phase for this 
particular CRQ.

Any ideas how to fix this?

Thanks,

Rick

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: [EXTERNAL] Installing arwebreportviewer on a separate BOXI server. ARS 8.1 and BOXI 4

[tboot...@objectpath.com]

**
OMG...
Looking at docs.bmc.com , I looked at the comments at the bottom of the page here for Version 8.0 install:
 
http://docs.bmc.com/docs/display/public/ars8000/Optional+components+that+you+can+install?focusedCommentId=354779988&focusedCommentId=354779988 
 
There is a comment that states:
 
Ashwini Mathad



Hi Basil,
1) No, ARWebReportViewer is not installed automatically with the BOXi installation; however, it requires BoXi server as a prerequisite. ARWebReportViewer is a component of the mid tier and it is installed with the mid tier. 
2) In the AR Installer of version 8.1, you do not have an option to select ARWebReportViewer. ARWebReportViewer is automatically installed with the mid tier. If you want to install ARWebReportViewer on another machine, you will have to install mid tier too.
Hope this helps!
Thanks,
Ashwini
 
Are they serious?  This means I need to install MidTier on my BOXI server in order to get ARWebReportViewer ?  One of the key reasons for me putting my BOXI server on another machine was so that I didn't have to install MidTier on it.   This can't be right.
 
Anyone else struggling with this or can verify this?
 
Terry
 
 
 



 
on Oct 31, 2013, Stroud, Natalie K  wrote:
**

Terry:
 
No screen shot came through to me.
 
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008
 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of tboot...@objectpath.comSent: Thursday, October 31, 2013 12:20 PMTo: arslist@ARSLIST.ORGSubject: [EXTERNAL] Installing arwebreportviewer on a separate BOXI server. ARS 8.1 and BOXI 4
 
**

Hello all:


 


Pulling my hair out on this one.


 


Environment: ARS 8.1, ITSM 8.1 BOXI 4.0


 


I have a separate BOXI server from my mid-tier and I want to install ARReportViewer on the BOXI server to render Crystal reports.  However, when I download the suite installer "ARSuiteKit_MidtierWar_windows_8.1", uncompress it, and try to install just the ARWebReportViewer, it doesn't give me the option to just install the viewr.  It is like it doesn't recognize the fact that BOXI 4.0 is installed on the server.  (see screen shot attached... hope it comes through).


 


the install options I get are:


 


ARSystem Servers


ARSystem Mid-tier


ARSystem Client


 


If  I continue with Mid-tier install, thinking that the option is somehow buried underneath it, it wants to install the complete midtier.


 


Any ideas?


 


Terry


 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

 
 
_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: [EXTERNAL] Installing arwebreportviewer on a separate BOXI server. ARS 8.1 and BOXI 4

[Pierson, Shawn]

You could always pur¢ha$e BMC Analytics to meet your reporting needs.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of tboot...@objectpath.com
Sent: Thursday, October 31, 2013 1:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Installing arwebreportviewer on a separate BOXI server. 
ARS 8.1 and BOXI 4

**
OMG...
Looking at docs.bmc.com , I looked at the comments at the bottom of the page 
here for Version 8.0 install:

http://docs.bmc.com/docs/display/public/ars8000/Optional+components+that+you+can+install?focusedCommentId=354779988&focusedCommentId=354779988

There is a comment that states:

Ashwini Mathad

Hi Basil,

1) No, ARWebReportViewer is not installed automatically with the BOXi 
installation; however, it requires BoXi server as a prerequisite. 
ARWebReportViewer is a component of the mid tier and it is installed with the 
mid tier.

2) In the AR Installer of version 8.1, you do not have an option to select 
ARWebReportViewer. ARWebReportViewer is automatically installed with the mid 
tier. If you want to install ARWebReportViewer on another machine, you will 
have to install mid tier too.

Hope this helps!

Thanks,

Ashwini



Are they serious?  This means I need to install MidTier on my BOXI server in 
order to get ARWebReportViewer ?  One of the key reasons for me putting my BOXI 
server on another machine was so that I didn't have to install MidTier on it.   
This can't be right.



Anyone else struggling with this or can verify this?



Terry







on Oct 31, 2013, Stroud, Natalie K 
mailto:nkst...@sandia.gov>> wrote:
**
Terry:

No screen shot came through to me.

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
tboot...@objectpath.com
Sent: Thursday, October 31, 2013 12:20 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Installing arwebreportviewer on a separate BOXI server. ARS 
8.1 and BOXI 4

**
Hello all:

Pulling my hair out on this one.

Environment: ARS 8.1, ITSM 8.1 BOXI 4.0

I have a separate BOXI server from my mid-tier and I want to install 
ARReportViewer on the BOXI server to render Crystal reports.  However, when I 
download the suite installer "ARSuiteKit_MidtierWar_windows_8.1", uncompress 
it, and try to install just the ARWebReportViewer, it doesn't give me the 
option to just install the viewr.  It is like it doesn't recognize the fact 
that BOXI 4.0 is installed on the server.  (see screen shot attached... hope it 
comes through).

the install options I get are:

ARSystem Servers
ARSystem Mid-tier
ARSystem Client

If  I continue with Mid-tier install, thinking that the option is somehow 
buried underneath it, it wants to install the complete midtier.

Any ideas?

Terry

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_


_ARSlist: "Where the Answers Are" and have been for 20 years_

Private and confidential as detailed here: 
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access the 
link, please e-mail sender.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: 8.1 approval mappings for CHG...

[Rick Phillips]

Thanks, Marcelo, but the approver is not 'self'.

On 10/31/2013 11:26 AM, Martinez, Marcelo A wrote:

Is the approver "self"?  I've seen this but have not bothered to fix it. It 
doesn't seem to stop anything.




-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kulkarni, Adhwari
Sent: Wednesday, October 30, 2013 10:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: 8.1 approval mappings for CHG...

Hi Rick,
Can you please send the approval server log which will give us the information 
about why things are happening.
Please send the logs at adhwari_kulka...@bmc.com

Regards,
Adhwari

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips
Sent: 31 October 2013 04:29
To: arslist@ARSLIST.ORG
Subject: 8.1 approval mappings for CHG...

Hi,

ARS 8.1/Atrium 8.1/ITSM 8.1

When creating a CRQ, when I review the approvals that are generated (CRQ>Work 
Detail tab>Approver table field), I find an approver present that shouldn't be.

That is, there are numerous approvers at specific phases that should be there 
(and there are APR:Approver Lookup mappings to support them), but there is one 
approver that shouldn't be there.  I've searched the mappings for that 
approver, but none support the change class or approval phase for this 
particular CRQ.

Any ideas how to fix this?

Thanks,

Rick

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, 
and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, 
and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: [EXTERNAL] Installing arwebreportviewer on a separate BOXI server. ARS 8.1 and BOXI 4

[tboot...@objectpath.com]

**
Shawn:
Even with BMC Analytics installed, if you want to view ITSM reports (Crystal) via MidTier, you still need ARwebreportviewer...  Thus my issue.
 
Terry
 
 
 
on Oct 31, 2013, Pierson, Shawn  wrote:
**

You could always pur¢ha$e BMC Analytics to meet your reporting needs.
 
Thanks,
 
Shawn Pierson 
Remedy Developer | Energy Transfer
 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of tboot...@objectpath.comSent: Thursday, October 31, 2013 1:32 PMTo: arslist@ARSLIST.ORGSubject: Re: [EXTERNAL] Installing arwebreportviewer on a separate BOXI server. ARS 8.1 and BOXI 4
 
**

OMG...


Looking at docs.bmc.com , I looked at the comments at the bottom of the page here for Version 8.0 install:


 


http://docs.bmc.com/docs/display/public/ars8000/Optional+components+that+you+can+install?focusedCommentId=354779988&focusedCommentId=354779988 


 


There is a comment that states:


 


Ashwini Mathad




Hi Basil,
1) No, ARWebReportViewer is not installed automatically with the BOXi installation; however, it requires BoXi server as a prerequisite. ARWebReportViewer is a component of the mid tier and it is installed with the mid tier. 
2) In the AR Installer of version 8.1, you do not have an option to select ARWebReportViewer. ARWebReportViewer is automatically installed with the mid tier. If you want to install ARWebReportViewer on another machine, you will have to install mid tier too.
Hope this helps!
Thanks,
Ashwini
 
Are they serious?  This means I need to install MidTier on my BOXI server in order to get ARWebReportViewer ?  One of the key reasons for me putting my BOXI server on another machine was so that I didn't have to install MidTier on it.   This can't be right.
 
Anyone else struggling with this or can verify this?
 
Terry
 
 
 




 


on Oct 31, 2013, Stroud, Natalie K  wrote:
**

Terry:
 
No screen shot came through to me.
 
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008
 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of tboot...@objectpath.comSent: Thursday, October 31, 2013 12:20 PMTo: arslist@ARSLIST.ORGSubject: [EXTERNAL] Installing arwebreportviewer on a separate BOXI server. ARS 8.1 and BOXI 4
 
**

Hello all:


 


Pulling my hair out on this one.


 


Environment: ARS 8.1, ITSM 8.1 BOXI 4.0


 


I have a separate BOXI server from my mid-tier and I want to install ARReportViewer on the BOXI server to render Crystal reports.  However, when I download the suite installer "ARSuiteKit_MidtierWar_windows_8.1", uncompress it, and try to install just the ARWebReportViewer, it doesn't give me the option to just install the viewr.  It is like it doesn't recognize the fact that BOXI 4.0 is installed on the server.  (see screen shot attached... hope it comes through).


 


the install options I get are:


 


ARSystem Servers


ARSystem Mid-tier


ARSystem Client


 


If  I continue with Mid-tier install, thinking that the option is somehow buried underneath it, it wants to install the complete midtier.


 


Any ideas?


 


Terry


 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_


 


 

_ARSlist: "Where the Answers Are" and have been for 20 years_

Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ 

 
_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Installing arwebreportviewer on a separate BOXI server. ARS 8.1 and BOXI 4

[Susan Palmer]

We actually opened a  support ticket this morning for this exact issue.  No
response yet.

Any ideas I have cannot be posted in public !

We just did our ARS v8.1 server implementation  10/5 which launched  our
first endeavor into the Mid-Tier world.  A host of minor changes to
accomodate 'the browser' behaviors have been completed.  The Reporting
Console has been conquered ... or it's just letting me think it has.  Have
to say, Scheduled Reports are very nice, somewhat limited but for a first
cut at Scheduling, not bad.

The last thing open is Crystal Reports we used to initiate in the client
tool (and  still  do) via active link buttons.  It is my main focus right
now.

Susan

ARS v8.1
Oracle 11g
Linux
Mid-tier Tomcat


On Thu, Oct 31, 2013 at 1:19 PM, tboot...@objectpath.com <
tboot...@objectpath.com> wrote:

> **
> Hello all:
>
> Pulling my hair out on this one.
>
> Environment: ARS 8.1, ITSM 8.1 BOXI 4.0
>
> I have a separate BOXI server from my mid-tier and I want to install
> ARReportViewer on the BOXI server to render Crystal reports.  However, when
> I download the suite installer "ARSuiteKit_MidtierWar_windows_8.1",
> uncompress it, and try to install just the ARWebReportViewer, it doesn't
> give me the option to just install the viewr.  It is like it doesn't
> recognize the fact that BOXI 4.0 is installed on the server.  (see screen
> shot attached... hope it comes through).
>
> the install options I get are:
>
> ARSystem Servers
> ARSystem Mid-tier
> ARSystem Client
>
> If  I continue with Mid-tier install, thinking that the option is somehow
> buried underneath it, it wants to install the complete midtier.
>
> Any ideas?
>
> Terry
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: How can I limit AIE exchanges to existing CMDB records?

[Smerz, Christian]

Chris,
The Query tab on CI Class Mappings does offer a certain amount of filtering but 
doesn't quite get you what you're looking for.
You can however pursue the option you suggest in your last sentence.  In your 
recon jobs you can have identification run but not "auto-identify" records that 
do not match in the source dataset.  The merge activity will only "promote" 
identified records.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danaceau, Chris
Sent: Thursday, October 31, 2013 1:12 PM
To: arslist@ARSLIST.ORG
Subject: How can I limit AIE exchanges to existing CMDB records?

**

I want to limit records from a source that I bring into the CMDB to just those 
that match on the key attribute (in this case serial number). Can this be done 
with a data key or update query? Currently my model is to bring this data into 
its own data set.

Should I instead target a data set thats a copy of production?



My goal is to not create new records from my source, but only to update 
existing CMDB records.If there's an option to do it with the Reconciliation 
engine I'm open to that as well.


--
Thank You,

Chris Danaceau
FINRA




Confidentiality Notice:  This email, including attachments, may include 
non-public, proprietary, confidential or legally privileged information.  If 
you are not an intended recipient or an authorized agent of an intended 
recipient, you are hereby notified that any dissemination, distribution or 
copying of the information contained in or transmitted with this e-mail is 
unauthorized and strictly prohibited.  If you have received this email in 
error, please notify the sender by replying to this message and permanently 
delete this e-mail, its attachments, and any copies of it immediately.  You 
should not retain, copy or use this e-mail or any attachment for any purpose, 
nor disclose all or any part of the contents to any other person. Thank you





_ARSlist: "Where the Answers Are" and have been for 20 years_



This message (including any attachments) is confidential and intended for a 
specific individual and purpose. If you are not the intended recipient, please 
notify the sender immediately and delete this message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: How can I limit AIE exchanges to existing CMDB records?

[Janie Sprenger]

For the AIE import to your secondary dataset.
There are options on the Data Exchange (not the mapping) Main tab, labeled
as Data in Target - options are Create a record and Update existing
records.  More info is described on Page 141 in the BMC Atrium Integration
Engine 7604 User's Guide.

Christian's suggestion is a must for the reconciliation between the
secondary and primary datasets.


On Thu, Oct 31, 2013 at 12:47 PM, Smerz, Christian wrote:

> **
>
> Chris,
>
> The Query tab on CI Class Mappings does offer a certain amount of
> filtering but doesn’t quite get you what you’re looking for.
>
> You can however pursue the option you suggest in your last sentence.  In
> your recon jobs you can have identification run but not “auto-identify”
> records that do not match in the source dataset.  The merge activity will
> only “promote” identified records.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Danaceau, Chris
> *Sent:* Thursday, October 31, 2013 1:12 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* How can I limit AIE exchanges to existing CMDB records?
>
>
>
> **
>
> I want to limit records from a source that I bring into the CMDB to just
> those that match on the key attribute (in this case serial number). Can
> this be done with a data key or update query? Currently my model is to
> bring this data into its own data set.
>
> Should I instead target a data set thats a copy of production?
>
>
>
> My goal is to not create new records from my source, but only to update
> existing CMDB records.If there’s an option to do it with the
> Reconciliation engine I’m open to that as well.
>
>
>
>
>
> --
>
> Thank You,
>
>
>
> Chris Danaceau
>
> FINRA
>
>
>
>
>
> Confidentiality Notice:  This email, including attachments, may include 
> non-public, proprietary, confidential or legally privileged information.  If 
> you are not an intended recipient or an authorized agent of an intended 
> recipient, you are hereby notified that any dissemination, distribution or 
> copying of the information contained in or transmitted with this e-mail is 
> unauthorized and strictly prohibited.  If you have received this email in 
> error, please notify the sender by replying to this message and permanently 
> delete this e-mail, its attachments, and any copies of it immediately.  You 
> should not retain, copy or use this e-mail or any attachment for any purpose, 
> nor disclose all or any part of the contents to any other person. Thank you
>
>
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> --
>
> This message (including any attachments) is confidential and intended for
> a specific individual and purpose. If you are not the intended recipient,
> please notify the sender immediately and delete this message.
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Roles and Applications - Remedy Asset Management

[Jason Miller]

Been bit by that one before... :)
On Oct 31, 2013 7:45 AM, "Carl Wilson"  wrote:

> **
>
> Hi,
>
> On the off chance, is the application not in "Production" mode for this
> environment?
>
> ** **
> --
>
>  
>
> Kind Regards,
>
>  
>
> *Carl Wilson*
>
>  
>
> http://www.missingpiecessoftware.com/
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Kemes, Lisa A DLA CTR INFORMATION
> OPERATIONS
> *Sent:* 31 October 2013 14:40
> *To:* arslist@ARSLIST.ORG
> *Subject:* Roles and Applications - Remedy Asset Management
>
> ** **
>
> ** 
>
> I’m about to pull my hair out.  All of the sudden, our test account (that
> includes Asset Admin permissions) suddenly is not able to “View” the Asset
> Management link on the Applications list on the home page.  This is in
> Staging.  In Dev it works as normal.  It’s viewable for an account with
> Admin permissions, so it’s a permission issue right?
>
> ** **
>
> I’ve compared all of these objects on Staging to Dev and they are exactly
> the same.  I’m not sure why it’s not showing up!!!
>
> ** **
>
> Remedy Asset Management Application
>
> AST:Asset Management Console Form
>
> The Active Link Guide Entry Point for Asset Management (actually, that
> would be for the Asset Management Console link UNDER the main Asset
> Management link, but I checked anyway and they are the same)
>
> I’ve checked all the roles that are set for the Remedy Asset Management
> Application on the Roles form 
>
> ** **
>
> Everything is the same.
>
> ** **
>
> Am I missing something?
>
> ** **
>
> Lisa Kemes
>
> Remedy Consultant
>
> Dev Technology Group
>
> DLA Office: (717) 770-6437
>
> Cell Phone: (717) 602-9460
>
> lisa.ke...@devtechnology.com
>
> ** **
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Global Variable not Stored in Commit

[Jason Miller]

In terms of the AR API I do not know what the difference is but from
experience using values directly from table fields sometimes doesn't work
as expected. Maybe the row is being unselected (unnoticeably) right be for
the Commit action?

I agree it *should* work. Often times doing a Set Fields from a Table Field
before using in workflow is required when doing an AL/Filter loop on a
Table Field however it is one thing to try with your Commit/Close Window to
rule out these kinds of issues.

Beyond that I am assuming the Table Field is visible, you can see the data
in the TF and that the row is selected before the Commit/Close Window? That
should rule out most permissions issues. If the TF is not visible then
there a few things we can explore there.

Does it happen for everybody? One user or set of users? Is it only in IE?
Can you pound on this functionality in Firefox a little to verify it is a
browser-specific issue?

Jason
Hi Jason,


actually I just maybe wrote it wrongly that Globa Field. It's a normal
field on the calling form which should be filled On Close of the called
form.
The Idea of stroring the value from table to a field before is nice but at
the end, where is the difference. On Close I mapped the value chosen from
the table. In that way I will just map the value from a filed. I don't
think there will be some difference.


however, problem is this is happening either in normal mode (not private)
of the explorer. but it's sudden and I cannot replicate that so easily :(

however, thanks a lot for tip :)

Marek

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Installation problems with ARS 8.1.00

[Reiser, John J]

Hello Listers,
ARS 8.1.00
MS SQL Server 2008 R2 (remote)
OS Windows Enterprise 2003

I am having the worst time trying to get a bare bones Remedy ARSystem server 
installed.
I have admin rights for the user running the setup.exe file. That windows user 
also is the db_owner of the ARSystem_test database which was created during the 
installation process.
It takes forever to complete, the starting services time is the longest. When 
it does complete the install is flagged as failed because the ARSystem would 
not start in a "timely fashion".
I have a ticket open with BMC Support and they have given me some things to 
check that was pulled out of the installation logs.
The settings that they questioned were supposedly confirmed by the DBA but all 
I can tell is that the MS SQL Server DB is "owned" by the windows account.

Because of all of these oddities I dare not touch my production system (7.6.03) 
or my sandbox (7.6.04 SP3) for fear of breaking them too. They were upgraded 
from earlier versions and have a legacy sql account as the owner but the 
services run on the ARS machine with the same domain account as the one I'm 
using for the test.

System policy does not allow for giving the sa account out and local SQL 
accounts are discouraged so I am using a windows domain account to run the 
install, own the DB and run the services on the ARSystem server machine.

Has anyone seen any gotchas like file system permission restrictions on a 
windows server or some other idiosyncrasy that could prevent the installation 
from completing successfully?


Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Installation problems with ARS 8.1.00

[Janie Sprenger]

Hi John,

I had a really hard time completing the upgrades from 7604.  Everything had
to be patched to 7604 SP4 first.  That wasn't really hard.  The main
trouble was that we also ran into an issue because the system that I was
upgrading had a failed RKM installation in 7604 that I didn't know about.
That failed install caused problems in the upgrade, we manually redid the
ITSM installation about 3 times, fixing problems as we went and then
resetting the installer and temp folder, etc.  Ultimately it installed
successfully; however, once we really started reviewing the apps, we had
more problems with RKM than we could deal with and ultimately opted to
build a new 8.1 environment and port the customizations and data.

My experience with installing 8.1 was on Windows 2012/SQL 2012 with a
Windows administrator account.  Both are VMs on the same physical host and
SQL was a local account.  To be honest, the clean installs were super easy
and fast.  I made sure any hardware pre-req that I could think of was met.
There was plenty of disk space and memory for the servers.

One thing I have noticed is that the Core and ITSM installers need quite a
large amount of disk space to unpack everything.  While the ultimate
product isn't insane for disk space, the installation temporarily uses a
lot of disk space.

Another item I've noticed with the installers also prior to 8.1 is that SQL
databases that have transaction logging on will take longer for the
installer to run because it's of course logging all of those changes.


I would lean towards looking at where that DB is running, if it's in a
shared SQL environment and there isn't enough juice to run, the install
will just dog.  I had that happen once, turns out that SQL admin had
something like 2GB ram allocated to the db, I talked them into jumping it
up to 12gb (since it was shared) and the install completed.

The other thing to investigate is network latency as I'm sure you know.

Oh, and are you doing any of the installs with the installers on shared
drives?  The installers on shared drives tend to be a problem.


HTH
Janie


On Thu, Oct 31, 2013 at 2:56 PM, Reiser, John J wrote:

> **
>  Hello Listers,
> ARS 8.1.00
> MS SQL Server 2008 R2 (remote)
> OS Windows Enterprise 2003
>
> I am having the worst time trying to get a bare bones Remedy ARSystem
> server installed.
> I have admin rights for the user running the setup.exe file. That windows
> user also is the db_owner of the ARSystem_test database which was created
> during the installation process.
> It takes forever to complete, the starting services time is the longest.
> When it does complete the install is flagged as failed because the ARSystem
> would not start in a “timely fashion”.
> I have a ticket open with BMC Support and they have given me some things
> to check that was pulled out of the installation logs.
> The settings that they questioned were supposedly confirmed by the DBA but
> all I can tell is that the MS SQL Server DB is “owned” by the windows
> account.
>
> Because of all of these oddities I dare not touch my production system
> (7.6.03) or my sandbox (7.6.04 SP3) for fear of breaking them too. They
> were upgraded from earlier versions and have a legacy sql account as the
> owner but the services run on the ARS machine with the same domain account
> as the one I’m using for the test.
>
> System policy does not allow for giving the sa account out and local SQL
> accounts are discouraged so I am using a windows domain account to run the
> install, own the DB and run the services on the ARSystem server machine.
>
> Has anyone seen any gotchas like file system permission restrictions on a
> windows server or some other idiosyncrasy that could prevent the
> installation from completing successfully?
>
>
> Thank you,
> ---
> John J. Reiser
> Remedy Developer/Administrator
> Senior Software Development Analyst
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me
>
>
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Roles and Applications - Remedy Asset Management

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Would that be in the Roles form?  I did a search on Remedy Asset
Management and it looks like the Roles are mapped to the group in
Production AND Test.  Is this where I should be checking? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 31, 2013 5:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Roles and Applications - Remedy Asset Management

** 

Been bit by that one before... :)

On Oct 31, 2013 7:45 AM, "Carl Wilson"  wrote:


** 

Hi,

On the off chance, is the application not in "Production" mode
for this environment?

 





 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
INFORMATION OPERATIONS
Sent: 31 October 2013 14:40
To: arslist@ARSLIST.ORG
Subject: Roles and Applications - Remedy Asset Management

 

** 

I'm about to pull my hair out.  All of the sudden, our test
account (that includes Asset Admin permissions) suddenly is not able to
"View" the Asset Management link on the Applications list on the home
page.  This is in Staging.  In Dev it works as normal.  It's viewable
for an account with Admin permissions, so it's a permission issue right?

 

I've compared all of these objects on Staging to Dev and they
are exactly the same.  I'm not sure why it's not showing up!!!

 

Remedy Asset Management Application

AST:Asset Management Console Form

The Active Link Guide Entry Point for Asset Management
(actually, that would be for the Asset Management Console link UNDER the
main Asset Management link, but I checked anyway and they are the same)

I've checked all the roles that are set for the Remedy Asset
Management Application on the Roles form 

 

Everything is the same.

 

Am I missing something?

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437  

Cell Phone: (717) 602-9460  

lisa.ke...@devtechnology.com

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Roles and Applications - Remedy Asset Management

[Janie Sprenger]

Yes, that option is in the Roles form.
Have you check if another test user with Asset Admin permission can access
the link?  If so, sometimes I've seen user login ids get disconnected from
their permissions.  Have you removed the Asset Admin permission from your
test user, logged in, logged out, then added the Asset Admin permission
back to the user - then log in.
The other thing I've noticed is that sometimes the local cache seems to be
wrong - certain field labels will be completely wrong.  Sometimes, deleting
the browser's temporary cache and logging in again will resolve the
problem.  Have you checked logging in from another computer?

Sorry if you've tried all this - just trying to throw out additional ideas
for you.

Janie


On Thu, Oct 31, 2013 at 5:09 PM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS  wrote:

> Would that be in the Roles form?  I did a search on Remedy Asset
> Management and it looks like the Roles are mapped to the group in
> Production AND Test.  Is this where I should be checking?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
> Sent: Thursday, October 31, 2013 5:32 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Roles and Applications - Remedy Asset Management
>
> **
>
> Been bit by that one before... :)
>
> On Oct 31, 2013 7:45 AM, "Carl Wilson"  wrote:
>
>
> **
>
> Hi,
>
> On the off chance, is the application not in "Production" mode
> for this environment?
>
>
>
>
> 
>
>
>
>
> Kind Regards,
>
>
>
> Carl Wilson
>
>
>
> http://www.missingpiecessoftware.com/
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
> INFORMATION OPERATIONS
> Sent: 31 October 2013 14:40
> To: arslist@ARSLIST.ORG
> Subject: Roles and Applications - Remedy Asset Management
>
>
>
> **
>
> I'm about to pull my hair out.  All of the sudden, our test
> account (that includes Asset Admin permissions) suddenly is not able to
> "View" the Asset Management link on the Applications list on the home
> page.  This is in Staging.  In Dev it works as normal.  It's viewable
> for an account with Admin permissions, so it's a permission issue right?
>
>
>
> I've compared all of these objects on Staging to Dev and they
> are exactly the same.  I'm not sure why it's not showing up!!!
>
>
>
> Remedy Asset Management Application
>
> AST:Asset Management Console Form
>
> The Active Link Guide Entry Point for Asset Management
> (actually, that would be for the Asset Management Console link UNDER the
> main Asset Management link, but I checked anyway and they are the same)
>
> I've checked all the roles that are set for the Remedy Asset
> Management Application on the Roles form
>
>
>
> Everything is the same.
>
>
>
> Am I missing something?
>
>
>
> Lisa Kemes
>
> Remedy Consultant
>
> Dev Technology Group
>
> DLA Office: (717) 770-6437 
>
> Cell Phone: (717) 602-9460 
>
> lisa.ke...@devtechnology.com
>
>
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Roles and Applications - Remedy Asset Management

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Janie,

It happens on any account (that's not an admin).  These accounts used to
be able to see the link, but not now.  Dev is working normal and I've
checked everything and Stage looks just like Dev (as far as the
Application, form, Accounts, permissions, groups, roles.)  But SOMETHING
has to be missing and it happened on Tuesday.  Still checking.thanks
so much!


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Janie Sprenger
Sent: Thursday, October 31, 2013 8:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Roles and Applications - Remedy Asset Management

** 

Yes, that option is in the Roles form.  

Have you check if another test user with Asset Admin permission can
access the link?  If so, sometimes I've seen user login ids get
disconnected from their permissions.  Have you removed the Asset Admin
permission from your test user, logged in, logged out, then added the
Asset Admin permission back to the user - then log in.  
The other thing I've noticed is that sometimes the local cache seems to
be wrong - certain field labels will be completely wrong.  Sometimes,
deleting the browser's temporary cache and logging in again will resolve
the problem.  Have you checked logging in from another computer?
 
Sorry if you've tried all this - just trying to throw out additional
ideas for you.
 
Janie


On Thu, Oct 31, 2013 at 5:09 PM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS  wrote:


Would that be in the Roles form?  I did a search on Remedy Asset
Management and it looks like the Roles are mapped to the group
in
Production AND Test.  Is this where I should be checking?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 31, 2013 5:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Roles and Applications - Remedy Asset Management

**

Been bit by that one before... :)

On Oct 31, 2013 7:45 AM, "Carl Wilson" 
wrote:


**

Hi,

On the off chance, is the application not in
"Production" mode
for this environment?









Kind Regards,



Carl Wilson



http://www.missingpiecessoftware.com/



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
INFORMATION OPERATIONS
Sent: 31 October 2013 14:40
To: arslist@ARSLIST.ORG
Subject: Roles and Applications - Remedy Asset
Management



**

I'm about to pull my hair out.  All of the sudden, our
test
account (that includes Asset Admin permissions) suddenly is not
able to
"View" the Asset Management link on the Applications list on the
home
page.  This is in Staging.  In Dev it works as normal.  It's
viewable
for an account with Admin permissions, so it's a permission
issue right?



I've compared all of these objects on Staging to Dev and
they
are exactly the same.  I'm not sure why it's not showing up!!!



Remedy Asset Management Application

AST:Asset Management Console Form

The Active Link Guide Entry Point for Asset Management
(actually, that would be for the Asset Management Console link
UNDER the
main Asset Management link, but I checked anyway and they are
the same)

I've checked all the roles that are set for the Remedy
Asset
Management Application on the Roles form



Everything is the same.



Am I missing something?



Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437 


Cell Phone: (717) 602-9460 


lisa.ke...@devtechnology.com





_ARSlist: "Where the Answers Are" and have been for 20
years_

_ARSlist: "Where the Answers Are" and have been for 20
years_

_ARSlist: "Where the Answers Are" and have been for 20 years_



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
   

Re: Roles and Applications - Remedy Asset Management

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

OK, I found where I can set the state.  It's blank in Dev and in Stage.
I changed it to Production on Stage (and Dev) and then saved the
application.Refreshed the cache and still working the same way.  Dev
is fine Stage is not.

This is an OOB application (Remedy Asset Management).  The only thing we
do to this app is add some custom forms to it (to assume the roles).  

I might have to call support soon.  I just don't see any difference with
Dev.  Ugh!

Thanks everyone!

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 31, 2013 5:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Roles and Applications - Remedy Asset Management

** 

Been bit by that one before... :)

On Oct 31, 2013 7:45 AM, "Carl Wilson"  wrote:


** 

Hi,

On the off chance, is the application not in "Production" mode
for this environment?

 





 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
INFORMATION OPERATIONS
Sent: 31 October 2013 14:40
To: arslist@ARSLIST.ORG
Subject: Roles and Applications - Remedy Asset Management

 

** 

I'm about to pull my hair out.  All of the sudden, our test
account (that includes Asset Admin permissions) suddenly is not able to
"View" the Asset Management link on the Applications list on the home
page.  This is in Staging.  In Dev it works as normal.  It's viewable
for an account with Admin permissions, so it's a permission issue right?

 

I've compared all of these objects on Staging to Dev and they
are exactly the same.  I'm not sure why it's not showing up!!!

 

Remedy Asset Management Application

AST:Asset Management Console Form

The Active Link Guide Entry Point for Asset Management
(actually, that would be for the Asset Management Console link UNDER the
main Asset Management link, but I checked anyway and they are the same)

I've checked all the roles that are set for the Remedy Asset
Management Application on the Roles form 

 

Everything is the same.

 

Am I missing something?

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437  

Cell Phone: (717) 602-9460  

lisa.ke...@devtechnology.com

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Roles and Applications - Remedy Asset Management

[Rod Harris]

Hi Lisa,

Is Staging in a server group by any chance? Do the permissions work in the
User tool? I've had issues where if you refresh the mid-tier  cache too
soon after a code change the roles seem to not work. If you wait until the
server group has recached and then flush all is good. This was on ARS 7.5
patch 7.

Rod


On 1 November 2013 08:36, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS <
lisa.kemes@dla.mil> wrote:

> OK, I found where I can set the state.  It's blank in Dev and in Stage.
> I changed it to Production on Stage (and Dev) and then saved the
> application.Refreshed the cache and still working the same way.  Dev
> is fine Stage is not.
>
> This is an OOB application (Remedy Asset Management).  The only thing we
> do to this app is add some custom forms to it (to assume the roles).
>
> I might have to call support soon.  I just don't see any difference with
> Dev.  Ugh!
>
> Thanks everyone!
>
> Lisa
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
> Sent: Thursday, October 31, 2013 5:32 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Roles and Applications - Remedy Asset Management
>
> **
>
> Been bit by that one before... :)
>
> On Oct 31, 2013 7:45 AM, "Carl Wilson"  wrote:
>
>
> **
>
> Hi,
>
> On the off chance, is the application not in "Production" mode
> for this environment?
>
>
>
>
> 
>
>
>
>
> Kind Regards,
>
>
>
> Carl Wilson
>
>
>
> http://www.missingpiecessoftware.com/
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
> INFORMATION OPERATIONS
> Sent: 31 October 2013 14:40
> To: arslist@ARSLIST.ORG
> Subject: Roles and Applications - Remedy Asset Management
>
>
>
> **
>
> I'm about to pull my hair out.  All of the sudden, our test
> account (that includes Asset Admin permissions) suddenly is not able to
> "View" the Asset Management link on the Applications list on the home
> page.  This is in Staging.  In Dev it works as normal.  It's viewable
> for an account with Admin permissions, so it's a permission issue right?
>
>
>
> I've compared all of these objects on Staging to Dev and they
> are exactly the same.  I'm not sure why it's not showing up!!!
>
>
>
> Remedy Asset Management Application
>
> AST:Asset Management Console Form
>
> The Active Link Guide Entry Point for Asset Management
> (actually, that would be for the Asset Management Console link UNDER the
> main Asset Management link, but I checked anyway and they are the same)
>
> I've checked all the roles that are set for the Remedy Asset
> Management Application on the Roles form
>
>
>
> Everything is the same.
>
>
>
> Am I missing something?
>
>
>
> Lisa Kemes
>
> Remedy Consultant
>
> Dev Technology Group
>
> DLA Office: (717) 770-6437 
>
> Cell Phone: (717) 602-9460 
>
> lisa.ke...@devtechnology.com
>
>
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Global Variable not Stored in Commit

[Rod Harris]

Hi Jason,

Yes, I have noticed this strange behaviour when using table fields where
you need to do a set fields before they can be used. It seems to optimise
them away if you don' t do that. I think it happens when using server side
table walks though, not active links so much.

For this issue I would take out row selection as the issue by setting the
column value into another field and returning that.

Rod






On 1 November 2013 05:50, Jason Miller  wrote:

> **
>
> In terms of the AR API I do not know what the difference is but from
> experience using values directly from table fields sometimes doesn't work
> as expected. Maybe the row is being unselected (unnoticeably) right be for
> the Commit action?
>
> I agree it *should* work. Often times doing a Set Fields from a Table
> Field before using in workflow is required when doing an AL/Filter loop on
> a Table Field however it is one thing to try with your Commit/Close Window
> to rule out these kinds of issues.
>
> Beyond that I am assuming the Table Field is visible, you can see the data
> in the TF and that the row is selected before the Commit/Close Window? That
> should rule out most permissions issues. If the TF is not visible then
> there a few things we can explore there.
>
> Does it happen for everybody? One user or set of users? Is it only in IE?
> Can you pound on this functionality in Firefox a little to verify it is a
> browser-specific issue?
>
> Jason
> Hi Jason,
>
>
> actually I just maybe wrote it wrongly that Globa Field. It's a normal
> field on the calling form which should be filled On Close of the called
> form.
> The Idea of stroring the value from table to a field before is nice but at
> the end, where is the difference. On Close I mapped the value chosen from
> the table. In that way I will just map the value from a filed. I don't
> think there will be some difference.
>
>
> however, problem is this is happening either in normal mode (not private)
> of the explorer. but it's sudden and I cannot replicate that so easily :(
>
> however, thanks a lot for tip :)
>
> Marek
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Roles and Applications - Remedy Asset Management

[Jase Brandon]

Hi Lisa, have you checked the overview console form permissions on the z3_left 
nav (field that isn't displayed if you aren't an admin)? Just trying to cover 
all bases here. HTH - Jase

Sent from my iPhone

> On Oct 31, 2013, at 9:39 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" 
>  wrote:
> 
> **
> I’m about to pull my hair out.  All of the sudden, our test account (that 
> includes Asset Admin permissions) suddenly is not able to “View” the Asset 
> Management link on the Applications list on the home page.  This is in 
> Staging.  In Dev it works as normal.  It’s viewable for an account with Admin 
> permissions, so it’s a permission issue right?
>  
> I’ve compared all of these objects on Staging to Dev and they are exactly the 
> same.  I’m not sure why it’s not showing up!!!
>  
> Remedy Asset Management Application
> AST:Asset Management Console Form
> The Active Link Guide Entry Point for Asset Management (actually, that would 
> be for the Asset Management Console link UNDER the main Asset Management 
> link, but I checked anyway and they are the same)
> I’ve checked all the roles that are set for the Remedy Asset Management 
> Application on the Roles form
>  
> Everything is the same.
>  
> Am I missing something?
>  
> Lisa Kemes
> Remedy Consultant
> Dev Technology Group
> DLA Office: (717) 770-6437
> Cell Phone: (717) 602-9460
> lisa.ke...@devtechnology.com
>  
>  
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Roles and Applications - Remedy Asset Management

[Kaul, Seema]

Hi Lisa,

Couple things, you may want to check:

Asset Admin, User, Viewer permission groups are mapped to CMDB computed groups, 
CMDB Data Change Group and CMDB Data View Groups. Open the Group form and make 
sure the asset permission mappings are still with the computed groups.

Also in the Role form make sure the mappings for CMDB/Asset permisions are in 
tact to the CMDB roles.

-Seema




From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On 
Behalf Of Jase Brandon [jasebran...@gmail.com]
Sent: Thursday, October 31, 2013 6:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Roles and Applications - Remedy Asset Management

**
Hi Lisa, have you checked the overview console form permissions on the z3_left 
nav (field that isn't displayed if you aren't an admin)? Just trying to cover 
all bases here. HTH - Jase

Sent from my iPhone

On Oct 31, 2013, at 9:39 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" 
mailto:lisa.kemes@dla.mil>> wrote:

**
I’m about to pull my hair out.  All of the sudden, our test account (that 
includes Asset Admin permissions) suddenly is not able to “View” the Asset 
Management link on the Applications list on the home page.  This is in Staging. 
 In Dev it works as normal.  It’s viewable for an account with Admin 
permissions, so it’s a permission issue right?

I’ve compared all of these objects on Staging to Dev and they are exactly the 
same.  I’m not sure why it’s not showing up!!!

Remedy Asset Management Application
AST:Asset Management Console Form
The Active Link Guide Entry Point for Asset Management (actually, that would be 
for the Asset Management Console link UNDER the main Asset Management link, but 
I checked anyway and they are the same)
I’ve checked all the roles that are set for the Remedy Asset Management 
Application on the Roles form

Everything is the same.

Am I missing something?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 
770-6437[data:image/png;base64,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]
Cell Phone: (717) 
602-9460[data:image/png;base64,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]
lisa.ke...@devtechnology.com


_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Roles and Applications - Remedy Asset Management

[Saji Philip]

Oh, if you haven't already, check out the user form.  We sometimes find
that permissions has not been added to the user in the user form, even
though it shows up in CTM:People.
On Oct 31, 2013 9:44 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" <
lisa.kemes@dla.mil> wrote:

> ARS 7.6.04 SP4 using Dev Studio 8.1
>
> -Original Message-
> From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
> Sent: Thursday, October 31, 2013 10:42 AM
> To: arslist@ARSLIST.ORG
> Subject: RE: Roles and Applications - Remedy Asset Management
>
> Oh, and the account (with the Asset Admin permissions) are identical on
> Staging and Dev as well.
>
> -Original Message-
> From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
> Sent: Thursday, October 31, 2013 10:40 AM
> To: arslist@ARSLIST.ORG
> Subject: Roles and Applications - Remedy Asset Management
>
> I'm about to pull my hair out.  All of the sudden, our test account
> (that includes Asset Admin permissions) suddenly is not able to "View"
> the Asset Management link on the Applications list on the home page.
> This is in Staging.  In Dev it works as normal.  It's viewable for an
> account with Admin permissions, so it's a permission issue right?
>
>
>
> I've compared all of these objects on Staging to Dev and they are
> exactly the same.  I'm not sure why it's not showing up!!!
>
>
>
> Remedy Asset Management Application
>
> AST:Asset Management Console Form
>
> The Active Link Guide Entry Point for Asset Management (actually, that
> would be for the Asset Management Console link UNDER the main Asset
> Management link, but I checked anyway and they are the same)
>
> I've checked all the roles that are set for the Remedy Asset Management
> Application on the Roles form
>
>
>
> Everything is the same.
>
>
>
> Am I missing something?
>
>
>
> Lisa Kemes
>
> Remedy Consultant
>
> Dev Technology Group
>
> DLA Office: (717) 770-6437
>
> Cell Phone: (717) 602-9460
>
> lisa.ke...@devtechnology.com
>
>
>
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Java API for Query based upon a composite qualification

[Setya, Naveen]

Greetings,

Can someone please provide an example of java API that can be used to retrieve 
data from a form based upon a composite qualification?

e.g. Form A and Form B

Retrieve Data from Form A where FormA.Field1=FormB.Field2

Thanks in advance
Naveen



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

[no subject]

[Andrey Blednykh]

 Hi,

Is it possible to configure Remedy (ITSM) to work over https?


Thanks in advance



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

[no subject]

[Randeep Atwal]

Hi Andrey

Yes, it is possible.

 However, this is not really a Remedy/AR/ITSM question.  It¹s more related
to which web server/load balancer technology you are using.

You can implement SSL using the web server or load balancer.  Most remedy
environments that care about some type of high availability will use a load
balancer, and if this is in use, you can terminate the SSL connection there,
for simplicity, only requiring SSL management in one place.

Also, consider that there is some additional overhead with SSL, so consider
whether the trade off for performance vs additional security is necessary.
It varies, some companies prefer all web apps to use SSL, others will only
insist on this for applications.  Depending on what options you have, there
may or may not be much material performance difference, but there will be
some.  Hardware based SSL should be faster than software based..

Hope this helps answer the high level question ­ without knowing specifics
about your infrastructure, we cannot get into specifics reallyŠ But google
is your friend, and I believe there are posts on the list on this topic you
can dig up alsoŠ

From:  Andrey Blednykh 
Reply-To:  
Date:  Fri, 1 Nov 2013 08:51:13 +0400
To:  

** 
Hi,

Is it possible to configure Remedy (ITSM) to work over https?


Thanks in advance

_ARSlist: "Where the Answers Are" and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"